INSPIRON
SETUP GUIDE
™
INSPIRON
SETUP GUIDE
Regulatory model: P07F series Regulatory type: P07F001; P07F002; P07F003
™
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text:
trademarks of Dell Inc.;
Advanced Micro Devices, Inc.;
Corporation in the U.S. and other countries;
logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;
Ubuntu
is a registered trademark of Canonical Ltd.;
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
June 2010 P/N 7RR4T Rev. A01
Dell
, the
DELL
logo,
AMD, AMD Athlon, AMD Turion, AMD Sempron,
Intel, Pentium,
Inspiron, YOURS IS HERE, Solution Station
and
Celeron
Microsoft, Windows, Windows Vista,
are registered trademarks and
Blu‑ray Disc
is a trademark of the Blu‑ray Disc Association;
and
ATI Mobility Radeon
and the
, and
DellConnect
are trademarks of
Core
is a trademark of Intel
Windows Vista
are
start button
Bluetooth
Contents
Setting Up Your Inspiron Laptop. . . . . . . . . .5
Before Setting Up Your Computer . . . . . . . . . 5
Connect the AC Adapter . . . . . . . . . . . . . . . . .6
Connect the Network Cable (Optional) . . . . . 7
Press the Power Button . . . . . . . . . . . . . . . . . 8
Set Up the Operating System . . . . . . . . . . . . . 9
Create System Recovery Media
(Recommended). . . . . . . . . . . . . . . . . . . . . . . 10
Enable or Disable Wireless (Optional). . . . . 12
Connect to the Internet (Optional) . . . . . . . . 14
Using Your Inspiron Laptop. . . . . . . . . . . . .18
Right View Features. . . . . . . . . . . . . . . . . . . . 18
Left View Features. . . . . . . . . . . . . . . . . . . . . 20
Front View Features. . . . . . . . . . . . . . . . . . . . 22
Status Lights and Indicators. . . . . . . . . . . . . 24
Computer Base Features. . . . . . . . . . . . . . . . 26
Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 28
Multimedia Control Keys. . . . . . . . . . . . . . . . 30
Using the Optical Drive . . . . . . . . . . . . . . . . . 32
Display Features . . . . . . . . . . . . . . . . . . . . . .34
Removing and Replacing the Battery . . . . . 36
Software Features . . . . . . . . . . . . . . . . . . . . . 38
Dell DataSafe Online Backup . . . . . . . . . . . .39
Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Solving Problems . . . . . . . . . . . . . . . . . . . . .41
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .41
Network Problems . . . . . . . . . . . . . . . . . . . . . 42
Power Problems. . . . . . . . . . . . . . . . . . . . . . . 43
Memory Problems . . . . . . . . . . . . . . . . . . . . . 44
Lockups and Software Problems . . . . . . . . . 45
3
Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .47
Dell Support Center . . . . . . . . . . . . . . . . . . . . 47
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 48
System Messages . . . . . . . . . . . . . . . . . . . . . 48
Hardware Troubleshooter . . . . . . . . . . . . . . . 50
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 51
Restoring Your Operating System . . . . . . .55
System Restore . . . . . . . . . . . . . . . . . . . . . . . 56
Dell DataSafe Local Backup. . . . . . . . . . . . . 57
System Recovery Media . . . . . . . . . . . . . . . .60
Dell Factory Image Restore . . . . . . . . . . . . .61
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .63
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Online Services . . . . . . . . . . . . . . . . . . . . . . . 65
Automated Order‑Status Service. . . . . . . . . 66
Product Information. . . . . . . . . . . . . . . . . . . . 66
4
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . . . . 67
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .68
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 70
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Specifications . . . . . . . . . . . . . . . . . . . . . . .74
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Macrovision Product Notice. . . . . . . . . . . . . 81
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . . 82
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Setting Up Your Inspiron Laptop
INSPIRON
This section provides information about setting
up your Inspiron™ laptop.
Before Setting Up Your Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least
10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
5
Setting Up Your Inspiron Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
6
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
Setting Up Your Inspiron Laptop
7
Setting Up Your Inspiron Laptop
Press the Power Button
8
Setting Up Your Inspiron Laptop
Set Up the Operating System
Your Dell computer is preconfigured with the operating system you selected at the time of purchase.
Microsoft® Windows®
To set up Windows for the first time, follow the instructions on the screen. These steps are
mandatory and may take some time to complete. The Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.
®
Ubuntu
To set up Ubuntu for the first time, follow the instructions on the screen.
9
Setting Up Your Inspiron Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the
System
disc). You can use the system recovery media if changes to the hardware, software, drivers,
or other system settings have left the computer in an undesirable operating state.
You will require the following to create the system recovery media:
Dell DataSafe Local Backup•
USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
™
10
Operating
Setting Up Your Inspiron Laptop
To create a system recovery media:
Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 6).
Insert the disc or USB key in the computer.2.
Click 3. Start → Programs→ Dell DataSafe Local Backup.
Click 4. Create Recovery Media.
Follow the instructions on the screen.5.
NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 60.
11
Setting Up Your Inspiron Laptop
Enable or Disable Wireless (Optional)
12
Setting Up Your Inspiron Laptop
Press the key on the function key row on the keyboard to enable or disable wireless.
The wireless on or off icons appear on the screen to indicate the status.
Wireless enabled
Wireless disabled
NOTE: The wireless key allows you to quickly turn off all wireless radios (Wi‑Fi and Bluetooth®)
on your computer, such as when you are asked to disable all wireless radios on an airplane
flight.
13
Setting Up Your Inspiron Laptop
Connect to the Internet (Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.
14
Setting Up a Wired Connection
If you are using a dial‑up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 16.
Setting Up Your Inspiron Laptop
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see
the documentation that shipped with your
router.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
To set up your connection to a wireless router:
Windows® 7
Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 12).
Save and close any open files, and exit any 2.
open programs.
Click 3. Start → Control Panel.
In the search box, type 4. network, and
then click Network and Sharing Center→
Connect to a network.
Follow the instructions on the screen to 5.
complete the setup.
Windows Vista
®
Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 12).
Save and close any open files, and exit any 2.
open programs.
Click 3. Start → Connect To.
Follow the instructions on the screen to 4.
complete the setup.
15
Setting Up Your Inspiron Laptop
Setting Up Your Internet Connection
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
16
To set up your Internet connection:
Windows 7
Save and close any open files, and exit any 1.
open programs.
Click 2. Start → Control Panel.
In the search box, type 3. network, and then
click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.
Windows Vista
Save and close any open files, and exit any 1.
open programs.
Click 2. Start → Control Panel.
In the search box, type 3. network, and then
click Network and Sharing Center→ Set up
a connection or Network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.
Setting Up Your Inspiron Laptop
17
Using Your Inspiron Laptop
4321
This section provides information about the features available on your Inspiron™ laptop.
INSPIRON
Right View Features
18
Using Your Inspiron Laptop
1
Optical drive — Plays or records CDs and DVDs. For more information, see “Using the Optical
Drive” on page 32.
2
Optical drive light — Blinks when you press the optical drive eject button or when you insert a
disc and it is being read.
3
Optical drive eject button — Ejects the optical drive tray when pressed.
4
Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your
computer.
19
Using Your Inspiron Laptop
32
4
1
Left View Features
20
Using Your Inspiron Laptop
1
AC adapter connector — Connects to an AC adapter to power the computer and charge
the battery.
2
USB 2.0 connectors (3) — Connect to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
3
Network connector — Connects your computer to a network or a broadband device if
you are using a wired network.
4
VGA connector — Connects to a monitor or projector.
21
Using Your Inspiron Laptop
2 4 6
5
31
7
Front View Features
22
Using Your Inspiron Laptop
1
Power status light — Turns on steadily or blinks to indicate the power status.
For more information on the power status light, see “Status Lights and Indicators” on page 24.
2
Hard drive activity light — Blinks to indicate hard drive activity when the computer reads
or writes data.
3
Battery status light — Turns on steadily or blinks to indicate the battery charge status.
For more information on the battery status light, see “Status Lights and Indicators” on page 24.
NOTE: The battery is charging when the computer is powered using the AC adapter.
4
3-in-1 Media Card Reader — Provides a fast and convenient way to view and
share digital photos, music, videos, and documents stored on the memory card.
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.
5
Analog microphone — Provides quality sound for video conferencing and voice recording.
6
Audio out/Headphone connector — Connects to a pair of headphones or to a powered
speaker or sound system.
7
Audio in/Microphone connector — Connects to a microphone or inputs signal for use with
audio programs.
23
Using Your Inspiron Laptop
Status Lights and Indicators
Battery Status Light
Indicator light status Computer state(s) Battery charge level
AC adapter
Battery
NOTE: The battery is charging when the computer is powered using the AC adapter.
24
solid white on/standby/off/
hibernate
off on/standby/off/
hibernate
solid amber on/standby <= 10%
off on/standby/off/
hibernate
off/hibernate
<= 98%
> 98%
> 10%
<= 10%
Using Your Inspiron Laptop
Power Button Light/Power Indicator Light
Indicator light status Computer state(s)
Power status
light
NOTE: For information on power problems, see “Power Problems” on page 43.
solid white on
off off/hibernate
breathing white standby
25
Using Your Inspiron Laptop
3
1
4
2
Computer Base Features
26
Using Your Inspiron Laptop
1
Power button — Turns the computer on or off when pressed.
2
Function key row — The wireless enable or disable key, brightness increase and decrease
keys, multimedia keys, and the touch pad enable or disable key are located in this row. For
more information on the multimedia keys, see “Multimedia Control Keys” on page 30.
3
Touch pad buttons (2) — Provide left‑click and right‑click functions like those on a mouse.
4
Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected
items, and left‑click by tapping the surface.
The touch pad supports Scroll, Zoom, and Rotation features. To change the touch pad
settings, double‑click the Dell Touch pad icon in the notification area of the desktop. For more
information, see “Touch Pad Gestures” on page 28.
NOTE: To enable or disable the touch pad, press the key on the function key row on the
keyboard.
27
Using Your Inspiron Laptop
Touch Pad Gestures
Scroll
Allows you to scroll through content. The scroll
feature includes:
Traditional Scroll — Allows you to scroll up or
down, and right or left.
To scroll up or down:
Move a finger up or down in the
vertical scroll zone (extreme
right of the touch pad).
To scroll right or left:
Move a finger right or left in the
horizontal scroll zone (extreme
bottom of the touch pad).
28
Circular Scroll — Allows you to scroll up or
down, and right or left.
To scroll up or down:
Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a clockwise
circular motion to scroll up
or counterclockwise circular
motion to scroll down.
To scroll right or left:
Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right
or counterclockwise circular
motion to scroll left.
Zoom
Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:
One finger zoom — Allows you to zoom in
or out.
To zoom in:
Move a finger up in the zoom
zone (extreme left of the touch
pad).
To zoom out:
Move a finger down in the zoom
zone (extreme left of the touch
pad).
Using Your Inspiron Laptop
29
Using Your Inspiron Laptop
Multimedia Control Keys
The multimedia control keys are located on the function key row on the keyboard.
To use the multimedia controls, press the required multimedia key. You can configure the multimedia
control keys using the System Setup (BIOS) Utility or the Windows Mobility Center.
System Setup (BIOS) Utility
Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.
In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.
Multimedia Key First — This is the default setting. Press any multimedia key to perform the
associated multimedia action. For function key, press <Fn> + the required function key.
Function Key First — Press any function key to perform the associated function.
For multimedia action, press <Fn> + the required multimedia control key.
NOTE: The Multimedia Key First option is active only in the operating system.
Windows Mobility Center
Press the <1. ><X> keys to launch the Windows Mobility Center.
In the 2. Function Key Row, select Function Key or Multimedia Key.
30
Using Your Inspiron Laptop
Mute the sound Play the previous track or chapter
Decrease the volume level Play or pause
Increase the volume level Play the next track or chapter
31
Using Your Inspiron Laptop
Using the Optical Drive
CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the
optical drive tray closed when you are not using the drive.
CAUTION: Do not move the computer while playing or recording a disc.
This optical drive plays or records CDs and DVDs. Ensure that the side with print or writing is facing
up when placing discs on the optical drive tray.
To place a disc in the optical drive:
Press the eject button on the optical drive. 1.
Pull out the optical drive tray.2.
Place the disc, label side up, in the center of the optical drive tray and snap the disc onto 3.
the spindle.
Push the optical drive tray back into the drive. 4.
32
1
3
4
2
1
disc
2
spindle
3
optical drive tray
4
eject button
Using Your Inspiron Laptop
33
Using Your Inspiron Laptop
1
2
1
3
Display Features
34
Using Your Inspiron Laptop
1
Camera activity indicator — Indicates if the camera is on or off.
2
Camera — Built‑in camera for video capture, conferencing, and chat.
3
Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide at
support.dell.com/manuals or at the following location:
Windows® 7
Windows Vista
: Start → All Programs→ Dell Help Documentation
®
: Start → Help and Support→ Dell EDocs
35
Using Your Inspiron Laptop
Removing and Replacing the Battery
WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
Turn off the computer and turn it over. 1.
Slide the battery release latch and the battery lock latch to the unlock positions.2.
Slide and lift the battery out of the battery bay.3.
To replace the battery:
Align the tabs on the battery with the slots on the battery bay.1.
Slide the battery into the battery bay until it clicks into place.2.
Slide the battery lock latch to the lock position.3.
36
Using Your Inspiron Laptop
2
3
1
1
battery lock latch
2
battery
3
battery release latch
37
Using Your Inspiron Laptop
Software Features
NOTE: For more information about the features described in this section, see the Dell
Technology Guide at support.dell.com/manuals or at the following location:
Windows® 7
Windows Vista
Productivity and Communication
You can use your computer to create presentations, brochures, greeting cards, fliers, and
spreadsheets. You can also edit and view digital photographs and images. Check your purchase
order for software installed on your computer.
After connecting to the Internet, you can access websites, setup an e‑mail account, upload and
download files.
Entertainment and Multimedia
You can use your computer to watch videos, play games and listen to music and Internet radio
stations.
You can download or copy pictures and video files from portable devices, such as digital cameras
and cell phones. Optional software applications enable you to organize and create music and video
files that can be recorded to disc, saved on portable products such as MP3 players and handheld
entertainment devices, or played and viewed directly on connected TVs, projectors, and home
theater equipment.
38
: Start → All Programs→ Dell Help Documentation
®
: Start → Help and Support→ Dell EDocs
Using Your Inspiron Laptop
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online Backup may not be available in all regions.
NOTE: A broadband connection is recommended for fast upload/download speeds.
Dell DataSafe Online is an automated backup and recovery service that helps protect your data and
other important files from catastrophic incidents like theft, fire, or natural disasters. You can access
the service on your computer using a password‑protected account.
For more information, go to delldatasafe.com.
To schedule backups:
Double‑click the Dell DataSafe Online icon 1.
Follow the instructions that appear on the screen. 2.
on the taskbar
39
Using Your Inspiron Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,
and folders. You can personalize the Dock by:
Adding or removing icons•
Grouping related icons into categories•
Changing the color and location of the Dock•
Changing the behavior of the icons•
Add a Category
Right‑click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.
Enter a title for the category in the 2. Title field.
Select an icon for the category from the 3.
Select an image: box.
Click 4. Save.
Add an Icon
Drag and drop the icon to the Dock or a
category.
40
Remove a Category or Icon
Right‑click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.
Follow the instructions on the screen.2.
Personalize the Dock
Right‑click the Dock and click 1. Advanced
Setting....
Choose the desired option to personalize the 2.
Dock.
Solving Problems
INSPIRON
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 47 or “Contacting Dell” on page 70.
Beep Codes
Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 70).
NOTE: To replace parts, see the
Manual
at support.dell.com/manuals.
Service
Beep Code Possible Problem
One Possible system board failure —
BIOS ROM checksum failure
Two No RAM detected
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
Three Possible system board failure —
Chipset error
Four RAM read/write failure
Five Real Time Clock failure
Six Video card or chip failure
Seven Processor failure
Eight Display failure
41
Solving Problems
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).
Ensure that wireless is enabled (see “Enable •
or Disable Wireless” on page 12).
Re‑establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 15).
Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.
42
Wired Connections
If the wired network connection is lost — The
cable is loose or damaged.
Check the cable to ensure it is plugged in and
not damaged.
Solving Problems
Power Problems
If the power light is off — The computer is
either turned off, in hibernate state, or is not
receiving power.
Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.
Reseat the AC adapter cable into the •
power connector on the computer and the
electrical outlet.
If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.
Temporarily bypass power protection •
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.
Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the power light is solid white and the
computer is not responding — The display may
not be responding.
Press the power button until the computer •
turns off and then turn it back on.
If the problem persists, contact Dell (see •
“Contacting Dell” on page 70).
If the power light is blinking white — The
computer is in standby state or the display may
not be responding.
Press a key on the keyboard, move the •
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
43
Solving Problems
If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.
If the problem persists, contact Dell (see •
“Contacting Dell” on page 70).
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
Power, keyboard, and mouse extension •
cables.
Too many devices connected to a •
power strip.
Multiple power strips connected to the same •
electrical outlet.
44
Memory Problems
If you receive an insufficient memory
message —
Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.
See the software documentation for •
minimum memory requirements.
Reseat the memory module(s) into the •
connector(s) (see the
support.dell.com/manuals for instructions).
If the problem persists, contact Dell (see •
“Contacting Dell” on page 70).
If you experience other memory problems —
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 51).
If the problem persists, contact Dell (see •
“Contacting Dell” on page 70).
Service Manual
at
Solving Problems
Lockups and Software Problems
If the computer does not start up — Ensure that
the AC adapter cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding — End the program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).
If a program is designed for an earlier
Microsoft® Windows® operating
system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
Windows® 7
Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
Windows Vista
Click 1. Start → Control Panel→
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
®
45
Solving Problems
If the computer stops responding or a solid
blue screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button until the computer turns
off and then restart your computer.
If you have other software problems —
Back up your files immediately.•
Use a virus‑scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
46
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and –
configured properly.
Verify that the device drivers do not –
conflict with the program.
If necessary, uninstall and then reinstall –
the program.
Using Support Tools
INSPIRON
Dell Support Center
The Dell Support Center is an easy‑to‑use
application that provides information about your
computer, personalized service and support
resources.
To launch the application, click the icon in the
taskbar.
The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How‑To Help with
Solutions Station™, and Online
Scan with PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
47
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre‑installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.
To register and use My Dell Downloads:
Go to 1. downloadstore.dell.com/media.
Follow the instructions on the screen to 2.
register and download the software.
Reinstall or create backup media of the 3.
software for future use.
48
System Messages
If your computer has an issue or an error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals or contact Dell
(see “Contacting Dell” on page 70).
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 70).
Using Support Tools
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or contact Dell (see
“Contacting Dell” on page 70).
Hard-disk drive failure — Possible hard‑disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 70).
Hard-disk drive read failure — Possible hard‑
disk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 70).
Keyboard failure — Keyboard failure or
loose cable. Replace the keyboard, (see the
Service Manual
at support.dell.com/manuals).
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Enter system setup and ensure that the boot •
sequence information is correct (see the Dell
Technology Guide available on your hard
drive or at support.dell.com/manuals).
No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell” on
page 70).
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
49
Using Support Tools
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard‑disk
drive failure. Contact Dell for assistance (see
“Contacting Dell” on page 70).
50
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start → Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
Using Support Tools
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 45 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The
not ship with your computer.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
Drivers and Utilities
disc may
disc.
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 70).
Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.2.
When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre‑Boot System
Assessment (PSA) on your computer.
™
logo appears, press <F12>
51
Using Support Tools
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the
and Utilities
disc.
If PSA is invoked:
The PSA will start running the tests.a.
If the PSA completes successfully, the b.
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
52
Drivers
If you are experiencing memory issues, c.
press <y>, otherwise press <n>.
The following message is displayed d.
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
Press any key to go to the e. Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive and to go to the Choose An Option
window.
Select the test you want to run.4.
If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 70).
Using Support Tools
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.
To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The
not ship with your computer.
Insert the1.
Shut down and restart the computer. 2.
When the DELL™ logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.
Drivers and Utilities
Drivers and Utilities
disc may
disc.
53
Using Support Tools
When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.
Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.
Type 5. 1 to start the CD menu and press
<Enter> to proceed.
Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.
Select the test you want to run.7.
If a problem is encountered during a test, 8.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 70).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
54
When the tests are complete, close the test 9.
screen to return to the Choose An Option
window.
To exit the Dell Diagnostics and to restart the 10.
computer, click Exit.
Remove the11.
Drivers and Utilities
disc.
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.
Option Use
System Restore as the first solution
Dell DataSafe Local Backup when System Restore does not resolve your problem
System recovery media when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore to restore your computer to the operating state it was in
when you received your computer
Operating System
NOTE: The
disc to reinstall only the operating system on your computer
Operating System
disc may not ship with your computer.
Operating System
disc permanently deletes
INSPIRON
55
Restoring Your Operating System
System Restore
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
56
Starting System Restore
Click 1. Start .
In the Search box, type 2. System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
Click 3. Next and follow the instructions on the
screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
Restoring Your Operating System
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
Click 1. Start .
In the Search box, type 2. System Restore
and press <Enter>.
Click 3. Undo my last restoration and click
Next.
Dell DataSafe Local Backup
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
57
Restoring Your Operating System
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 61) to restore your
operating system.
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.
Dell DataSafe Local Backup allows you to:
Backup and restore your computer to an •
earlier operating state
Create system recovery media•
58
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
Turn off your computer.1.
Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.
NOTE: Do not disconnect the AC adapter.
Turn on your computer.3.
When the DELL4.
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
Select 5. Repair Your Computer.
™
logo appears, press <F8>
Restoring Your Operating System
Select 6. Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
Upgrading to Dell DataSafe Local
Backup Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
Backup and restore your computer based on •
file types
Backup files to a local storage device•
Schedule automated backups•
To upgrade to Dell DataSafe Local Backup
Professional:
Double‑click the Dell DataSafe Local Backup 1.
icon on the taskbar.
Click 2. UPGRADE NOW!
Follow the instructions on the screen to 3.
complete the upgrade.
59
Restoring Your Operating System
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.
Use the system recovery media in case of:
Operating system failure that prevents the •
use of recovery options that are installed on
your computer.
Hard drive failure that prevents data from •
being recovered.
60
To restore the factory image of your computer
using the system recovery media:
Insert the system recovery disc or USB key 1.
and restart the computer.
When the DELL2.
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
Select the appropriate boot device from the 3.
list and press <Enter>.
Follow the instructions on the screen to 4.
complete the recovery process.
™
logo appears, press <F12>
Restoring Your Operating System
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 57) to restore your
operating system
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Performing Dell Factory Image Restore
Turn on the computer. 1.
When the DELL2.
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, restart your
computer and try again.
Select 3. Repair Your Computer.
The System Recovery Options window
appears.
™
logo appears, press <F8>
61
Restoring Your Operating System
Select a keyboard layout and click 4. Next.
To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.
Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
Click 7. Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
62
Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory‑installed applications have been
restored to factory condition.
Click 9. Finish to restart the computer.
Getting Help
INSPIRON
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
See “Solving Problems” on page 1. 41 for
information and procedures that pertain to
the problem your computer is experiencing.
See the 2.
Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals for more
troubleshooting information.
See “Dell Diagnostics” on page 3. 51 for
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” 4.
on page 69.
Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services”
on page 65 for a more extensive list of Dell
Support online.
If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 68.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
63
Getting Help
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double‑click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
64
Technical Support and Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer‑based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 68 and then see the contact
information for your region or go to
support.dell.com.
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
www.dell.com•
www.dell.com/ap• (Asian/Pacific countries
only)
www.dell.com/jp• (Japan only)
www.euro.dell.com• (Europe only)
www.dell.com/la• (Latin American and
Caribbean countries)
www.dell.ca• (Canada only)
You can access Dell Support through the
following websites and e‑mail addresses:
Dell Support websites
support.dell.com•
support.jp.dell.com• (Japan only)
support.euro.dell.com• (Europe only)
Dell Support e-mail addresses
mobile_support@us.dell.com•
support@us.dell.com•
la-techsupport@dell.com• (Latin America and
Caribbean countries only)
apsupport@dell.com• (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
apmarketing@dell.com• (Asian/Pacific
countries only)
sales_canada@dell.com• (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com•
Log in as user: anonymous, and use your
e‑mail address as your password.
65
Getting Help
Automated Order-Status Service
To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 70.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call your region,
see “Contacting Dell” on page 70.
66
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit www.dell.com. For the
telephone number to call your region or to speak
to a sales specialist, see “Contacting Dell” on
page 70.
Getting Help
Returning Items for Repair Under Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included with
your return.
Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 70.
Include a copy of the invoice and a letter 2.
describing the reason for the return.
Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 69, indicating the
tests that you have run and any error messages
reported by the Dell Diagnostics (see “Dell
Diagnostics” on page 51.
Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
67
Getting Help
1
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated‑
support telephone system direct your call more efficiently. You may also be asked for your
Service Tag.
Locating Your Service Tag
The Service Tag is located on a label at the bottom of your computer.
1
Service Tag
68
Getting Help
Remember to fill out the following Diagnostic
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
Name:•
Date:•
Address:•
Phone number:•
Service Tag (bar code on the bottom of the •
computer):
Express Service Code:•
Return Material Authorization Number •
(if provided by Dell support technician):
Operating system and version:•
Devices:•
Expansion cards:•
Are you connected to a network? Yes /No•
Network, version, and network adapter:•
Programs and versions:•
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and troubleshooting •
procedures you performed:
69
Getting Help
Contacting Dell
For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
70
To contact Dell for sales, technical support, or
customer service issues:
Visit 1. www.dell.com/contactdell.
Select your country or region.2.
Select the appropriate service or support link 3.
based on your requirement.
Choose the method of contacting Dell that is 4.
convenient for you.
Getting Help
71
Finding More Information and Resources
If you need to: See:
INSPIRON
reinstall your operating system “System Recovery Media” on page 60
run a diagnostic program for your computer “Dell Diagnostics” on page 51
reinstall laptop system software “My Dell Downloads” on page 48
for more information about the Microsoft®
Windows® operating system and features
upgrade your computer with new or additional
components, like a new hard drive
reinstall or replace a worn or defective part
72
support.dell.com
the Service Manual at
support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
If you need to: See:
find safety best practices information for your
computer
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last‑minute updates
about technical changes to your computer or
advanced technical‑reference material for
technicians or experienced users.
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
the bottom of your computer
the Dell Support Center. To launch the Dell
Support Center, click the icon in the
taskbar.
support.dell.com
Finding More Information and Resources
73
Specifications
This section provides information that you may need when setting up, updating drivers for, and
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upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, see your computer documentation at the following location:
Windows® 7
Windows Vista
: Start → All Programs→ Dell Help Documentation
®
: Start → Help and Support→ Dell EDocs
Computer Model
Dell™ Inspiron™ N5020
Dell Inspiron M5030
Dell Inspiron N5030
System Chipset
Inspiron N5020 Intel HM57
Inspiron M5030 AMD M880G
Inspiron N5030 Intel GM45
74
Processor
Inspiron N5020 Intel® Core™ i3
Intel Pentium® Dual‑Core
Intel Celeron
Inspiron M5030 AMD™ Turion™ II
AMD Athlon™ II
AMD Sempron™
Inspiron N5030 Intel Core2 Duo
Intel Pentium Dual‑Core
Intel Celeron
®
Specications
Memory
Connectors two user‑accessible
SODIMM connectors
Type 1333 MHz DDR3
Memory module
capacities
Configurations
possible
Minimum 2 GB (single channel)
Maximum 6 GB (dual channel)
NOTE: For instructions on upgrading
memory , see the
support.dell.com/manuals.
1 GB, 2 GB, and 4 GB
1 GB (systems
shipped with Ubuntu
operating systems
only)
2 GB, 3 GB, 4 GB, and
6 GB
Service Manual
at
Connectors
Audio one microphone‑in
connector and one
stereo headphone/
speaker connector
Mini‑Card one half‑size slot
Network adapter one RJ45 connector
®
USB three 4‑pin USB
2.0‑compliant
connectors
VGA one 15‑hole connector
Memory Card Reader
Cards supported Secure Digital (SD)
memory card
Multimedia Card (MMC)
Memory Stick
75
Specications
Communications
Network adapter 10/100 Ethernet LAN on
system board
1G Ethernet (optional)
Wireless Bluetooth® wireless
technology (optional)
WLAN a/b/g/n
Camera
Camera resolution 0.3 megapixel
Video resolution 640 x 480
76
Video
Inspiron N5020
Video controller Intel HD Graphics
Video memory up to 1752 MB of shared
memory
Inspiron M5030
Video controller ATI Mobility Radeon™
HD 4250
Video memory up to 3067 MB of shared
memory
Inspiron N5030
Video controller Mobile Intel GMA
4500MHD
Video memory up to 358 MB of shared
memory
Specications
Audio
Audio controller Realtek ALC269Q‑VB5
Speakers 2 x 1 watt speakers
Volume controls software program
menus and media
controls
Display
Type 15.6‑inch HD WLED with
TrueLife
Dimensions
Height 193.53 mm (7.61 inches)
Width 344.23 mm (13.55 inches)
Diagonal 396.24 mm (15.60 inches)
Maximum
resolution
1366 x 768
Display
Refresh rate 60 Hz
Operating angle 0° (closed) to 135°
Horizontal viewing
angle
Vertical viewing
angle
Pixel pitch 0.252 x 0.252 mm
Controls brightness can be
40/40
15/30 (H/L)
controlled through
keyboard shortcuts (see
the
Dell Technology
Guide
for more
information)
77
Specications
Keyboard
Number of keys 86 (U.S. and Canada);
87 (Europe); 90 (Japan);
87 (Brazil)
Touch Pad
X/Y position
resolution
(graphics table
mode)
Size
Width 90.00 mm (3.54 inches)
Height 46.00 mm (1.81 inches)
78
240 cpi
sensor‑active area
rectangle
Battery
6‑cell “smart” lithium ion
Depth 57.64 mm (2.27 inches)
Height 22.80 mm (0.9 inches)
Width 214 mm (8.43 inches)
Weight 0.34 kg (0.75 lb)
Voltage 11.1 VDC
Charge time when
the computer
is powered off
(approximate)
Operating time varies depending on
4.5 hours
operating conditions
Specications
AC Adapter
Input voltage 100‑240 VAC
Input current 1.5 A/1.6 A/1.7A
Input frequency 50‑60 Hz
Output power 65 W
Output current 4.43 A (maximum at
4‑second pulse)
3.34 A (continuous)
Rated output
voltage
Temperature range:
Operating 0° to 40°C (32° to
Storage –40° to 70°C (‑40° to
19.5 VDC
104°F)
158°F)
Physical
Height 37.74 mm to 40.22 mm
(1.48 inches to
1.58 inches)
Width 378 mm (14.88 inches)
Depth 245 mm (9.64 inches)
Weight (with 6‑cell
battery)
configurable to less
than 2.58 kg (5.7 lbs)
79
Specications
Computer Environment
Temperature range:
Operating 0° to 35°C
(32° to 95°F)
Storage –40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating 10% to 90%
(noncondensing)
Storage 5% to 95%
(noncondensing)
Maximum vibration (using a random vibration
spectrum that simulates user environment):
Operating 0.66 GRMS
Non‑operating 1.30 GRMS
80
Computer Environment
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 3‑ms half‑sine pulse; for
non‑operating — measured with the hard
drive in head‑parked position and a 2‑ms
half‑sine pulse):
Operating 30 G for each axis
10 times shock
Non‑operaing 160 G
Altitude (maximum):
Operating –15.2 to 3048 m
(–50 to 10,000 ft)
Storage –15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne
contaminant level
G2 or lower as defined
by ISA‑S71.04‑1985
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
81
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Appendix
Information for NOM, or Official Mexican Standard (Only for Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 – Flat 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory
model number Voltage Frequency
P07F 100‑240 VAC 50‑60 Hz 1.5 A/1.6/1.7A 19.5 VDC 3.34 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
82
Electricity
consumption Output voltage
Output
intensity
Index
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A
airflow, allowing 5
B
battery status light 24
before you call 68
C
calling Dell 68
CDs, playing and creating 38
computer capabilities 38
computer, setting up 5
customer service 64
D
damage, avoiding 5
DataSafe Online Backup 39
DellConnect 64
Dell Diagnostics 51
Dell Factory Image Restore 61
Dell Support Center 47
Diagnostic Checklist 69
drivers and downloads 73
DVDs, playing and creating 38
E
email addresses
for technical support 65
F
finding more information 72
FTP login, anonymous 65
83
Index
H
hardware problems
diagnosing 50
Hardware Troubleshooter 50
help
getting assistance and support 63
I
Internet connection 14
ISP
Internet Service Provider 14
M
memory problems
solving 44
N
network connection
fixing 42
84
P
power problems, solving 43
power strips, using 6
problems, solving 41
products
information and purchasing 66
R
resources, finding more 72
restoring factory image 61
S
shipping products
for return or repair 67
software features 38
software problems 45
solving problems 41
specifications 74
support email addresses 65
support sites
worldwide 65
System Messages 48
System Recovery Media 60
system reinstall options 55
V
ventilation, ensuring 5
W
warranty returns 67
Windows
program compatibility wizard 45
Windows, reinstalling 60
wired network connection 7
wireless network connection 42
Index
85
07RR4TA01
Printed in the U.S.A.
www.dell.com | support.dell.com
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