Dell M4800 User Manual

Dell Precision Mobile Workstation M4800 Owner's Manual

Regulatory Model: P20E Regulatory Type: P20E001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Venue™, Vostro™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™, Atom™, Centrino®, and Celeron® are registered trademarks or trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™, AMD Sempron™, AMD Athlon™, ATI Radeon™, and ATI FirePro™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, MS-DOS®, Windows Vista®, the Windows Vista start button, and Office Outlook® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc™ is a trademark owned by the Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth® word mark is a registered trademark and owned by the Bluetooth® SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi® is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc.

Contents

1 Working on Your Computer....................................................................................................... 7

Before Working Inside Your Computer.....................................................................................................................7

Recommended Tools................................................................................................................................................ 8

Turning Off Your Computer....................................................................................................................................... 8

After Working Inside Your Computer........................................................................................................................9

2 Removing and Installing Components................................................................................... 11

System Overview....................................................................................................................................................11

Inside view — backInside view — front..........................................................................................................11

Removing the Secure Digital (SD) Card..................................................................................................................12

Installing the SD Card.............................................................................................................................................12

Removing the ExpressCard.....................................................................................................................................13

Installing the ExpressCard......................................................................................................................................13

Removing the Battery............................................................................................................................................. 13

Installing the Battery.............................................................................................................................................. 14

Removing the Micro Subscriber Identity Module (SIM) Card................................................................................14

Installing the Micro Subscriber Identity Module (SIM) Card................................................................................. 15

Removing the Keyboard Trim..................................................................................................................................15

Installing the Keyboard Trim...................................................................................................................................15

Removing the Keyboard..........................................................................................................................................16

Installing the Keyboard...........................................................................................................................................18

Removing the Base Cover.......................................................................................................................................19

Installing the Base Cover........................................................................................................................................21

Removing the Primary Memory.............................................................................................................................. 21

Installing the Primary Memory............................................................................................................................... 21

Removing the Secondary Memory......................................................................................................................... 21

Installing the Secondary Memory.......................................................................................................................... 22

Removing the Optical Drive.................................................................................................................................... 22

Installing the Optical Drive..................................................................................................................................... 23

Removing the Hard Drive........................................................................................................................................24

Installing the Hard Drive.........................................................................................................................................25

Removing the Wireless Local Area Network (WLAN) Card................................................................................... 25

Installing the Wireless Local Area Network (WLAN) Card.................................................................................... 25

Removing Wireless Wide Area Network (WWAN) Card (Optional).......................................................................25

Installing the Wireless Wide Area Network (WWAN) Card (Optional)..................................................................26

Removing the Processor Fan..................................................................................................................................26

Installing the Processor Fan...................................................................................................................................27

Removing the Video-Card Fan................................................................................................................................ 27

Installing the Video-Card Fan................................................................................................................................. 28

Removing the Coin-Cell Battery..............................................................................................................................28

Installing the Coin-Cell Battery...............................................................................................................................29

Removing the Palmrest...........................................................................................................................................29

Installing the Palmrest............................................................................................................................................31

Removing the ExpressCard Module........................................................................................................................32

Installing the ExpressCard Module.........................................................................................................................33

Removing the Processor Heat-Sink........................................................................................................................34

Installing the Processor Heat-Sink ........................................................................................................................34

Removing the Processor.........................................................................................................................................35

Installing the Processor..........................................................................................................................................35

Removing The Video-Card Heat Sink......................................................................................................................35

Installing the Video-Card Heat Sink........................................................................................................................37

Removing the Video Card....................................................................................................................................... 37

Installing the Video Card.........................................................................................................................................38

Removing the Input/Output (I/O) Board.................................................................................................................. 38

Installing the I/O Board...........................................................................................................................................39

Removing the Switch Board................................................................................................................................... 40

Installing the Switch Board.................................................................................................................................... 40

Removing the Unified Security Hub (USH) Board...................................................................................................41

Installing the USH Board........................................................................................................................................ 41

Removing the Display Assembly.............................................................................................................................42

Installing the Display Assembly..............................................................................................................................44

Removing the Hinge Cover..................................................................................................................................... 45

Installing the Hinge Cover.......................................................................................................................................45

Removing the System Board...................................................................................................................................46

Installing the System Board....................................................................................................................................48

Removing the Power-Connector Port.....................................................................................................................49

Installing the Power-Connector Port......................................................................................................................50

Removing the Display Bezel................................................................................................................................... 50

Installing the Display Bezel.....................................................................................................................................51

Removing the Display Panel................................................................................................................................... 52

Installing the Display Panel.................................................................................................................................... 55

Removing the Camera.............................................................................................................................................55

Installing the Camera..............................................................................................................................................55

3 System Setup.............................................................................................................................57

Boot Sequence....................................................................................................................................................... 57

Navigation Keys......................................................................................................................................................57

System Setup Options.............................................................................................................................................58

Updating the BIOS ................................................................................................................................................. 68

System and Setup Password..................................................................................................................................68

Assigning a System Password and Setup Password...................................................................................... 69

Deleting or Changing an Existing System and/or Setup Password..................................................................69

4 Diagnostics.................................................................................................................................71

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics...............................................................................71

5 Troubleshooting Your Computer.............................................................................................73

Device Status Lights............................................................................................................................................... 73

Battery Status Lights.............................................................................................................................................. 74

Technical Specification..........................................................................................................................................74

6 Contacting Dell.......................................................................................................................... 83

Contacting Dell....................................................................................................................................................... 83

Working on Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

• You have performed the steps in Working on Your Computer.

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/ regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2. Turn off your computer (see Turning Off Your Computer).

3. If the computer is connected to a docking device (docked) such as the optional Media Base or Battery Slice, undock it.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

4. Disconnect all network cables from the computer.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Close the display and turn the computer upside-down on a flat work surface.

NOTE: To avoid damaging the system board, you must remove the main battery before you service the computer.

7. Remove the main battery.

8. Turn the computer top-side up.

9. Open the display.

10. Press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the display.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

11. Remove any installed ExpressCards or Smart Cards from the appropriate slots.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• #0 Phillips screwdriver

• #1 Phillips screwdriver

• Small plastic scribe

• Flash BIOS update program CD

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.

1. Shut down the operating system:

– In Windows 8:

* Using a touch-enabled device:

a. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

b. Select the and then select Shut down

* Using a mouse:

a. Point to upper-right corner of the screen and click Settings.

Click the and select Shut down.

– In Windows 7:

Click Start .

2. Click Shut Down.

1. Click Start .

2. Click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut

Down..

2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 4 seconds to turn them off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer.

CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers.

1. Connect any external devices, such as a port replicator, battery slice, or media base, and replace any cards, such as an ExpressCard.

2. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

3. Replace the battery.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

Removing and Installing Components

This section provides detailed information on how to remove or install the components from your computer.

System Overview

Inside view — back

1. hard-drive latch

2. Micro SIM card slot

3. battery release latch

4. WWAN card / mSATA SSD card

5. video-card fan

6. WLAN card

7. primary memory

8. coin-cell battery

9. system fan

10. optical drive

Inside view — front

1. video-card heatsink

2. video card

3. I/O Board

4. processor heatsink

5. express card module

6. Unified Security Hub (USH) Board

7. secondary memory

8. wi-fi switch board

Removing the Secure Digital (SD) Card

1. Follow the procedures in

2. Press in on the SD card to release it from the computer. Slide the SD card out of the computer.

Before Working Inside Your Computer

Installing the SD Card

1. Push in the SD card into its slot until it clicks into place.

2. Follow the procedures in

After Working Inside Your Computer.

Removing the ExpressCard

1. Follow the procedures in

2. Press in on the ExpressCard to release it from the computer. Slide the ExpressCard out of the computer.

Before Working Inside Your Computer

Installing the ExpressCard

1. Slide the ExpressCard into its slot until it clicks into place.

2. Follow the procedures in

After Working Inside Your Computer.

Removing the Battery

1. Follow the procedures in

2. Slide the release latch to unlock the battery.

Before Working Inside Your Computer

3. Lift and remove the battery from the computer.

Installing the Battery

1. Slide the battery into its slot until it clicks into place.

2. Follow the procedures in

After Working Inside Your Computer.

Removing the Micro Subscriber Identity Module (SIM) Card

1. Follow the procedures in

2. Remove the battery.

3. Slide the micro SIM card out from the slot .

Before Working Inside Your Computer

Installing the Micro Subscriber Identity Module (SIM) Card

1. Push in the micro SIM card into its slot.

2. Install the battery.

3. Follow the procedures in

After Working Inside Your Computer

Removing the Keyboard Trim

1. Follow the procedures in

2. Remove the battery.

3. Pry up the keyboard trim starting from the bottom and work your way along the top edge. Remove the keyboard trim.

Before Working Inside Your Computer

Installing the Keyboard Trim

1. Slide in the keyboard trim from the front and align it to its original position on the computer. Ensure that the hardtab on the left corner snaps into place.

2. Press along the sides of the keyboard trim until it snaps in place.

3. Install the battery.

4. Follow the procedures in

After Working Inside Your Computer

Removing the Keyboard

1. Follow the procedures in

2. Remove the: a) battery

b) keyboard trim

3. Remove the screws that secure the keyboard to the computer.

Before Working Inside Your Computer

4. Starting from the bottom of the keyboard, separate the keyboard from the computer and flip the keyboard over.

5. Disconnect the keyboard-data cable from the system board and remove the keyboard.

Installing the Keyboard

1. Connect the keyboard-data cable to the system board.

NOTE: Ensure that you fold the keyboard-data cable in perfect alignment.

2. Press the keyboard in its compartment.

3. Tighten the screws to secure the keyboard to the computer.

4. Press over the cross section of the following keys to secure the keyboard to the computer: a) <R> , <T> , <F> and <G> keys

b) over the <9> key c) NUMLOCK <9> key

5. Install the: a) keyboard trim

b) battery

6. Follow the procedures in

After Working Inside Your Computer

Removing the Base Cover

1. Follow the procedures in

2. Remove the battery.

3. Remove the screws that secure the base cover to the computer. Press the rubber tabs towards the rear of the computer to disengage the base cover.

Before Working Inside Your Computer

4. Lift and remove the base cover from the computer.

Installing the Base Cover

1. Slide in and place the base cover to align with the screw holes correctly on the computer.

2. Tighten the screws to secure the base cover to the computer.

3. Install the battery.

4. Follow the procedures in

After Working Inside Your Computer

Removing the Primary Memory

1. Follow the procedures in

2. Remove the: a) battery

b) base cover

3. Pry the retention clips away from the memory until it pops up. Lift the memory and remove it from the computer.

Before Working Inside Your Computer

Installing the Primary Memory

1. Insert the memory into the memory socket.

2. Press down the memory to secure the memory to the system board.

3. Install the: a) base cover

b) battery

4. Follow the procedures in

After Working Inside Your Computer

Removing the Secondary Memory

1. Follow the procedures in

2. Remove the: a) battery

b) keyboard trim c) keyboard

NOTE: The secondary memory is located below the keyboard.

3. Pry the retention clips away from the memory module until it pops up. Lift up the memory module and remove it from the computer.

Before Working Inside Your Computer

Installing the Secondary Memory

1. Insert the secondary memory into the memory socket.

2. Press down the memory to secure the memory module to the system board.

3. Install the: a) keyboard

b) keyboard trim c) battery

4. Follow the procedures in

After Working Inside Your Computer

Removing the Optical Drive

1. Follow the procedures in

2. Remove the: a) battery

b) base cover

3. Remove the screw that secures the optical drive to the computer.

Before Working Inside Your Computer

4. Pry and slide out the optical drive to remove it from the computer.

5. Remove the screws that secure the drive-latch bracket to the optical drive and remove the bracket.

Installing the Optical Drive

1. Tighten the screws to secure the drive-latch bracket to the optical drive.

2. Slide the optical drive into its slot and tighten the screw to secure the optical drive to the computer.

3. Install the: a) battery

b) base cover

4. Follow the procedures in

After Working Inside Your Computer

Removing the Hard Drive

1. Follow the procedures in

2. Remove the: a) battery

b) base cover

3. Remove the screws that secure the hard drive to the computer. Slide the hard -drive latch to the unlock position and pull out the hard drive from the computer.

Before Working Inside Your Computer

4. Flex the hard-drive bracket outward and pull out the hard drive from the bracket.

NOTE: A rubber filler is installed to the hard-drive bracket for 7 mm hard drives. It is designed to prevent vibrations and for correct installation of the 7 mm hard drives. 9 mm hard drives do not require the filler when installed into the hard-drive bracket.

Installing the Hard Drive

1. Engage the hard -drive bracket to the hard drive.

2. Insert the hard drive into its slot in the computer till it clicks in place.

3. Tighten the screws to secure the hard drive to the computer.

4. Install the: a) base cover

b) battery

5. Follow the procedures in

After Working Inside Your Computer.

Removing the Wireless Local Area Network (WLAN) Card

1. Follow the procedures in

2. Remove the: a) battery

b) base cover

3. Please perform the following steps to remove the WLAN card from the computer: a) Disconnect and un-route the antenna cables connected to the WLAN card.

b) Remove the screw that secures the WLAN card to the computer. c) Remove the WLAN card from the computer.

Before Working Inside Your Computer

Installing the Wireless Local Area Network (WLAN) Card

1. Insert the WLAN card in its slot in the computer.

2. Press down the WLAN card and tighten the screw to secure the WLAN card to the computer.

3. Route the antenna cables through the routing channel and connect them to the WLAN card.

4. Install the: a) base cover

b) battery

5. Follow the procedures in

After Working Inside Your Computer.

Removing Wireless Wide Area Network (WWAN) Card (Optional)

1. Follow the procedures in

2. Remove the: a) battery

b) base cover

3. Please perform the following steps to remove the WWAN card: a) Disconnect and un-route and remove the antenna cables connected to the WWAN card.

Before Working Inside Your Computer

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