Dell Integrated Support Owner's Manual

Dell Integrated Support

Version 1.0.2

Release Notes

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

___________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, CloudEdge, PowerEdge™, PowerVault™, and OpenManage™ are trademarks of Dell Inc. Microsoft Microsoft Corporation in the United States and/or other countries. Red Hat Enterprise Linux Enterprise Linux countries. SUSE ™ is a trademark of Novell Inc. in the United States and other countries. VMware is a registered trademark of VMware, Inc. in the United States or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Open Source Trademarks

Quartz.NET: Copyright 2004-2009 James Gregory. Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at: http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

NHibernate: Copyright © 2008-2009, James Gregory and contributors. This software is distributed under the terms of the FSF Lesser GNU Public License (see lgpl.txt). This product uses software developed by the Apache Software Foundation (http://www.apache.org/).

•log4net

This product includes source code from an article written by Jason Smith.

• Iesi.Collections - original code can be found at Add Support for "Set" Collections to .NET.

are registered trademarks of Red Hat, Inc. in the United States and/or other

and Windows® are registered trademarks of

and

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

MVC3: Licensed under MS-PL license: Microsoft Public License (MS-PL)

Smart Thread pool: Licensed under MS-PL license: Microsoft Public License (MS-PL)

Licenses

log4net and Quartz.NET are licensed under the Apache 2.0 license; the installed license can be found at C:\Program Files (x86)\Dell\Dell Integrated Support\licenses (64-bit systems) or C:\Program Files\Dell\Dell Integrated Support\licenses (32-bit systems).

NHibernate is licensed under the LGPLv3 license; the installed license can be found at C:\Program

Files (x86)\Dell\Dell Integrated Support\licenses (64-bit systems) or C:\Program Files\Dell\Dell Integrated Support\licenses (32-bit systems).

FluentNHibernate is licensed under the BSD license; the installed license can be found at C:\Program Files (x86)\Dell\Dell Integrated Support\licenses (64-bit systems) or C:\Program Files\Dell\Dell Integrated Support\licenses (32-bit systems).

PagedList is licensed under the MIT license; the installed license can be found at C:\Program Files (x86)\Dell\Dell Integrated Support\licenses (64-bit systems) or C:\Program Files\Dell\Dell Integrated Support\licenses (32-bit systems).

MVC3 and Smart Thread Pool are licensed under the MS-PL license; the installed license can be found at C:\Program Files (x86)\Dell\Dell Integrated Support\licenses (64-bit systems) or C:\Program Files\Dell\Dell Integrated Support\licenses (32-bit systems).

2012 - 07

1 About Dell Integrated Support . . . . . . . . 7

2 Installing Dell Integrated Support . . . . . . 8

Installation Prerequisites . . . . . . . . . . . . . . . . . 8

Minimum Requirements . . . . . . . . . . . . . . . . . . 8

Downloading

Installing

Upgrading . . . . . . . . . . . . . . . . . . . . . . . . 15

Uninstalling

. . . . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . 15

3 Open Issues and Workarounds . . . . . . . 16

4 Fixed Defects

. . . . . . . . . . . . . . . . . . . . . 18

5 Known Limitations and

Workarounds

. . . . . . . . . . . . . . . . . . . . . . 19

4 Contents

6 Troubleshooting . . . . . . . . . . . . . . . . . . . 21

Installing . . . . . . . . . . . . . . . . . . . . . . . . . 21

Launching . . . . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Logs

Service Tag Warnings

Finding Locally

Finding Remotely

Services

. . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . 24

Troubleshooting Data . . . . . . . . . . . . . . . . . . 26

7 Global Support Information . . . . . . . . . . 28

Obtaining Support . . . . . . . . . . . . . . . . . . . . 28

Technical Documentation

. . . . . . . . . . . . . . . . 28

Contents 5

6 Contents

FILE LOCATION: C:\Users\durai_singh\Desktop\PhoneHome\Release_1.0\Release Notes

1.0.2\aboutPHOME.fm

About Dell Integrated Support

Dell Integrated Support integrates with Dell OpenManage Essentials to provide proactive support capabilities for the following Dell enterprise server and storage solutions, using as-maintained environment data:

• Dell PowerEdge servers running:

– Microsoft Windows 2008 Standard, Enterprise, or R2

– Red Hat Enterprise Linux 5.5

– SUSE Enterprise Linux 10 or 11

– VMware ESX or ESXi 3.5, 4.

• Dell PowerVault storage devices:

– PowerVault NX arrays

– PowerVault direct-attached MD arrays

– PowerVault NAS arrays

, or 5.0

NOTE: Dell Integrated Support currently provides limited support (no DSET or Lasso

diagnostics) for iDRAC7 and blade server chassis.

NOTE: Dell Integrated Support does not currently support CloudEdge or

PowerEdge-C servers.

Dell Integrated Support also provides rich device, support case, and service contract reporting.

DELL CONFIDENTIAL – PRELIMINARY 7/23/12 - FOR PROOF ONLY

About Dell Integrated Support 7

FILE LOCATION: C:\Users\durai_singh\Desktop\PhoneHome\Release_1.0\Release Notes

1.0.2\install.fm

Installing Dell Integrated Support

Installation Prerequisites

Dell Integrated Support requires OpenManage Essentials version 1.0.1 or higher. Dell Integrated Support users must be familiar with OpenManage Essentials installation, configuration, and operation.

For more information about installing, configuring, and using OpenManage Essentials, see the latest Dell OpenManage Essentials User’s Guide and Dell OpenManage Essentials Release Notes at support.dell.com/manuals.

CAUTION: Dell does not support, and recommends that you do not attempt,

installing or operating Dell Integrated Support and OpenManage Essentials on the same server that runs Dell Proactive Systems Management Enterprise (PSME). Doing so may cause duplicate cases or other unintended results. In addition, the OpenManage Essentials and PSME trap receivers are incompatible, which can cause SNMP traps issues.

Minimum Requirements

To provide proactive support for Dell PowerEdge, Dell PowerVault NX, PowerVault direct-attached MD, and PowerVault NAS enterprise server and storage solutions, Dell Integrated Support requires:

• Optional: OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge NAS

devices.

• SNMP agent enabled on all managed PowerEdge for

OpenManage Essentials discovery.

• All managed PowerEdge SNMP traps to the

DELL CONFIDENTIAL – PRELIMINARY 7/23/12 - FOR PROOF ONLY

8 Installing Dell Integrated Support

and

PowerVault

OpenManage Essentials

PowerVault

devices

server.

NX, and

and

configured to send

PowerVault

devices

FILE LOCATION: C:\Users\durai_singh\Desktop\PhoneHome\Release_1.0\Release Notes

•

All managed

PowerEdge and PowerVault devices discovered, categorized,

1.0.2\install.fm

and inventoried by the OpenManage Essentials server.

• PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server, in order to support PowerVault MD Series arrays.

• The following are the minimum recommended hardware configurations:.

Table 2-1. Recommended Hardware Configurations

Hardware Medium Deployments Large Deployments

Number of managed systems

Processor 4 cores

Memory 6 GB 8 GB

Hard drive 6 GB 10 GB

up to 500 500+

8 cores

(1.8 GHz minimum)

• Other requirements:

– Web browser – Internet Explorer 8 or 9 (32 bit) and Mozilla Firefox 6

or 7 (32 bit); supported only on Windows-based operating systems.

–Microsoft .Net Framework 4.0

– Microsoft ASP.Net

–IIS 7.x

– Dell OpenManage Essentials 1.0.1 or higher

– Internet connection – standard Gbe network

NOTE: For information about the SNMP configuration, firewall settings, web

services, supported ports and protocols specific to your environment, see the Dell OpenManage Essentials User’s Guide at support.dell.com/manuals.

NOTE: Dell Integrated Support does not currently support CloudEdge or

PowerEdge-C servers.

DELL CONFIDENTIAL – PRELIMINARY 7/23/12 - FOR PROOF ONLY

Installing Dell Integrated Support 9

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