Dell Inspiron 518, Inspiron MT480 Quick Reference Manual

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Page 1

Dell™ Inspiron™

Quick Reference Guide

Model: DCMF

www.dell.com | support.dell.com

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellConnect, Inspiron, and YOURS IS HERE are trademarks of Dell Inc.; Intel, Celeron, Core, and Pentium are registered trademarks of Intel Corporation; AMD, AMD Athlon, and Phenom are trademarks of Advanced Micro Devices, Inc.; HyperTr ansport is a licensed trademark of the HyperTransport Technology Consortium; Microsoft, Windows, Windows Vista, and Windows Vista start button are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license; Blu-ray Disc is a trademark of Blu-ray Disc Association.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model: DCMF

June 2008 P/N MT480 Rev. A01

Page 3

Contents

1 About Your Dell™ Inspiron™ 518/519 . . . . 7

Front View . . . . . . . . . . . . . . . . . . . . . . 7

Back View

Back Panel Connectors

. . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . 9

2 Setting Up Your Computer . . . . . . . . . . . . 11

Installing Your Computer in an Enclosure. . . . . . . . 11

Connecting to the Internet

Setting Up Your Internet Connection

Transferring Information to a New Computer

. . . . . . . . . . . . . . . . 13

. . . . . . . . 13

. . . . . . 15

3 Specifications . . . . . . . . . . . . . . . . . . . . . 17

4 Troubleshooting

. . . . . . . . . . . . . . . . . . . . 27

Troubleshooting Tools . . . . . . . . . . . . . . . . . . 27

Beep Codes

System Messages

Troubleshooting Hardware Problems in the Windows Vista

Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . 29

Operating System . . . . . . . . 31

. . . . . . . . . . . . . . . . . . 31

Contents 3

Page 4

Solving Problems . . . . . . . . . . . . . . . . . . . . 35

Power Problems

Memory Problems

Lockups and Software Problems

. . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . 36

. . . . . . . . . . 37

5 Reinstalling Your Operating System . . . 41

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 41

What Is a Driver?

Identifying Drivers

Reinstalling Drivers and Utilities

Using the Drivers and Utilities media

Restoring Your Operating System

Using Microsoft

Using Dell Factory Image Restore

Using the Operating System Media

. . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . 42

. . . . . . . . . . 42

. . . . . . . . 43

. . . . . . . . . . . . 44

Windows System Restore . . . . . 45

. . . . . . . . . 46

. . . . . . . . . 47

6 Finding Information . . . . . . . . . . . . . . . . 49

7 Getting Help

Obtaining Assistance . . . . . . . . . . . . . . . . . . 51

Technical Support and Customer Service

DellConnect™

Online Services

AutoTech Service

Automated Order-Status Service

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . . . . . . . 51

. . . . . 52

. . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . 53

. . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . 54

4 Contents

Page 5

Returning Items for Warranty Repair or Credit . . . . . 54

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . 57

A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 59

FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59

FCC Class B

Macrovision Product Notice

. . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . 60

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents 5

Page 6

6 Contents

Page 7

About Your Dell™ Inspiron™

2 3

518/519

NOTE: For more information about the ports and connectors on your computer,

see "Specifications" on page 17.

Front View

1 USB 2.0 connectors (2) 2 optical drive

3 optical-drive panel 4 optical-drive eject button

5 USB 2.0 connectors (2) 6 headphone connector

7 microphone connector 8 power button

9 drive activity light 10 front-panel door grip

11 FlexBay drive 12 optional optical-drive bay

13 Service Tag (located on top of

the chassis towards the front)

About Your Dell™ Inspiron™ 518/519 7

Page 8

Back View

2 3

1 power connector 2 voltage selector switch

3 power supply light 4 back panel connectors

5 expansion card slots (4) 6 padlock rings

7 security cable slot

8 About Your Dell™ Inspiron™ 518/519

Page 9

Back Panel Connectors

1 IEEE 1394 connector 2 link integrity light

3 network adapter connector 4 network activity light

5 center/subwoofer connector 6 line-in connector

7 front L/R line-out connector 8 microphone

9 side L/R surround connector 10 back L/R surround connector

11 USB 2.0 connectors (4) 12 VGA video connector

About Your Dell™ Inspiron™ 518/519 9

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10 About Your Dell™ Inspiron™ 518/519

Page 11

Setting Up Your Computer

Installing Your Computer in an Enclosure

Installing your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. Follow the guidelines below when installing your computer in an enclosure:

NOTICE: The operating temperature specifications indicated in this manual

reflects the maximum ambient operating temperature. The room ambient temperature needs to be a consideration when installing your computer in an enclosure. For example, if the ambient room temperature is at 25°C (77°F), depending on your computer’s specifications, you only have 5° to 10°C (9° to 18°F) temperature margin before you reach your computer’s maximum operating temperature. For details about your computer’s specifications, see "Specifications" on page 17.

• Leave a 10.2 cm (4 in) minimum clearance on all vented sides of the computer to permit the airflow required for proper ventilation.

• If your enclosure has doors, they need to be of a type that allows at least 30 percent airflow through the enclosure (front and back).

NOTICE: Do not install your computer in an enclosure that does not allow airflow.

Restricting the airflow impacts your computer’s performance, possibly causing it to overheat.

Setting Up Your Computer 11

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• If your computer is installed in a corner on a desk or under a desk, leave at least 5.1 cm (2 in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation.

12 Setting Up Your Computer

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Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:

• DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

• Satellite modem connections that provide high-speed Internet access through a satellite television system.

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable (or satellite) modem connections.

• Wireless LAN connections that provide Internet access using Bluetooth wireless technology.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions.

Setting Up Your Internet Connection

To set up an Internet connection with a provided ISP desktop shortcut:

Save and close any open files, and exit any open programs.

Double-click the ISP icon on the Microsoft® Windows® desktop.

Follow the instructions on the screen to complete the setup.

Setting Up Your Computer 13

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If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section that corresponds to the operating system your computer is using.

NOTE: If you are having problems connecting to the Internet, see your

Dell Technology Guide. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to

the Internet wizard can help you get one.

Save and close any open files, and exit any open programs.

Click the Windows Vista start button™ , and click

Under

The

Click either

Network and Internet,

Connect to the Internet

Broadband (PPPoE)

click

Connect to the Internet

window appears.

Dial-up

, depending on how you want

Control Panel

to connect:

• Choose

Broadband

if you will use a DSL, satellite modem, cable TV

modem, or Bluetooth wireless technology connection.

• Chose

NOTE: If you do not know which type of connection to select, click Help me

choose or contact your ISP.

Follow the instructions on the screen and use the setup information

Dial-up

if you will use a dial-up modem or ISDN.

provided by your ISP to complete the setup.

Save and close any open files, and exit any open programs.

Click the Windows Vista start button , and click

Under

The

Network and Internet,

Connect to the Internet

click

Connect to the Internet

window appears.

Control Panel

14 Setting Up Your Computer

Page 15

Click either to connect:

Broadband (PPPoE)

Dial-up

, depending on how you want

•Choose

Broadband

if you will use a DSL, satellite modem, cable TV

modem, or Bluetooth wireless technology connection.

• Chose

NOTE: If you do not know which type of connection to select, click Help me

choose or contact your ISP.

Follow the instructions on the screen and use the setup information

Dial-up

if you will use a dial-up modem or ISDN.

provided by your ISP to complete the setup.

Transferring Information to a New Computer

You can use your operating system "wizards" to help you transfer files and other data from one computer to another—for example, from an old computer to a new computer. To transfer information to a new computer using the Windows Vista

Click the Windows Vista start button , and then click

and settings

In the

User Account Control

→

Start Windows Easy Transfer

wizard:

dialog box, click

Continue

Transfer files

Click

Start a new transfer

Continue a transfer in progress

Follow the instructions provided on the screen by the Windows Easy Transfer wizard.

Setting Up Your Computer 15

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16 Setting Up Your Computer

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Specifications

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.

Processor Inspiron 518 Inspiron 519

Ty p e

L2 cache At least 512 KB pipelined-burst,

DRAM bus width Not applicable 64 bits per channel

Computer Information Inspiron 518 Inspiron 519

System chipset Intel G33 and ICH9 AMD RS780 and SB700

•Intel® Core™ 2 Quad processor

• Intel Core 2 Duo processor

• Intel Pentium processor

• Intel Celeron

eight-way set associative, writeback SRAM

Dual-Core

processor

• AMD Atholon™ 64/ LE/ 64 X2/ X2 BE

• AMD Phenom™ X2/ X4/ X2 GE/ triple core

• Up to 2 MB for AMD Athlon 64 X2 dual-core processors

• Up to 512 KB for AMD Athlon 64 processors

• Up to 4 MB for AMD Phenom processors

RAID support RAID 1 (mirroring) Not applicable

Data bus width 64 bits Not applicable

DRAM bus width 64 bits Not applicable

Processor address bus width

Flash EPROM 8 Mb 8 Mb

32 bits 16 bit up/down

HyperTransport link

Specifications 17

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Expansion Bus Inspiron 518 Inspiron 519

Bus type PCI 2.3

PCI Express 1.0A

SATA 1.0 and 2.0

USB 2.0

Bus speed

PCI

PCI Express

133 MB/s 133 MB/s

x1 slot bidirectional speed — 500 MB/s

x16 slot bidirectional speed — 8 GB/s

SATA

1.5 Gbps and 3.0 Gbps 1.5 Gbps and 3.0 Gbps

USB • High speed — 480 Mbps

• Full speed — 12 Mbps

• Low speed — 1.2 Mbps

PCI

Connectors

One

PCI 2.3

PCI Express 2.0

SATA 1.0 and 2.0

USB 2.0

x1 slot bidirectional speed —1 GB/s

x16 slot bidirectional speed — 16 GB/s

• High speed — 480 Mbps

• Full speed — 12 Mbps

• Low speed — 1.2 Mbps

One

Connector size

Connector data width (maximum)

PCI Express

Connector

Connector size

Connector data width (maximum)

PCI Express

Connector

Connector size

Connector data width (maximum)

124 pins

32 bits

Two x1

36 pins

1 PCI Express lane

One x16

164 pins

16 PCI Express lane

124 pins

32 bits

Two x1

36 pins

1 PCI Express lane

One x16

164 pins

16 PCI Express lane

18 Specifications

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Memory Inspiron 518/519

Memory module connector Four user-accessible DDR2 DIMM sockets

Memory module capacities 512 MB, 1 GB, and 2 GB

Memory type 667 MHz, 800 MHz Non-ECC DDR2

SDRAM

Minimum memory 512 MB

Maximum memory 4 GB

Drives Inspiron 518/519

Externally accessible One 3.5-inch drive bay

Two 5.25-inch drive bays

Internally accessible Two 3.5-inch drive bays

Available devices Two 3.5-inch SATA hard drives

Two 5.25-inch SATA DVD-ROM/ DVD+/RW super multi drive / Blu-ray Disc drive / Blu-ray Disc RW drive

One 3.5-inch USB media card reader/Bluetooth media card reader

Specifications 19

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Connectors Inspiron 518/519

External connectors

Audio

ALC888 (7.1 Channel audio)

Line-in connector — Use the blue line-in connector to attach a record/playback device such as a microphone, cassette player, CD player, or VCR. On computers with a sound card, use the connector on the card.

Front L/R line-out connector — Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, use the connector on the card.

Microphone connector — Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, use the microphone connector on the card.

IEEE 1394

Center/sub-woofer connector — Use the orange connector to attach the sub-woofer.

Back L/R speakers connector — Use the black surround connector to attach multichannelcapable speakers.

Side L/R surround connector — Use the gray connector to provide enhanced surround audio for computers with 7.1 speakers. On computers with a sound card, use the connector on the card.

One 6-pin serial connector on the back-panel

Use the IEEE 1394 connector for high-speed data devices such as digital video cameras and external storage devices.

20 Specifications

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Connectors (continued) Inspiron 518/519

Network

10/100/1000 Mbps Ethernet LAN on the system board.

RJ-45 port — Connect one end of a network cable to either a network connector or your network or broadband device. Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached.

NOTICE: Do not plug a telephone cable

into the network connector.

On computers with an additional network connector card, use the connectors on the card and on the back of the computer when setting up multiple network connections (such as a separate intra- and extranet).

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

USB

Eight USB 2.0-compliant connectors

Front-panel (2)

Back-panel (4)

Top USB tray (2)

Use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

NOTE: It is recommended that you use the

front USB connectors for devices that you connect occasionally, such as flash memory keys or cameras, or for bootable USB devices.

Specifications 21

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Connectors (continued) Inspiron 518/519

Video

System board connectors

Chassis fan

Front panel audio HDA header

Front panel control

Internal USB

Memory

PCI 2.3

PCI Express x1

Integrated video

15-hole connector — Connect the monitor’s VGA cable to the VGA connector on the computer.

NOTE: Your computer supports an optional PCI

Express x16 graphics card. If you have installed a graphics card, use the connector on the card.

One 3-pin connector

One 10-pin connector

Four 10-pin connectors

Four 240-pin connectors

One 124-pin connector

Two 36-pin connectors

PCI Express x16

Power

Power 12V

One 164-pin connector

One 24-pin connector

One 4-pin connector

Processor • Inspiron 518 — one 775-pin connector

• Inspiron 519 — one 940-pin connector

Processor fan

Serial ATA

One 4-pin connector

Four 7-pin connectors

22 Specifications

Page 23

Controls and Lights Inspiron 518/519

Front of the computer

Power button

Power light

Drive activity light

Push button

Blue light — Blinking blue indicates that the computer is in sleep state; solid blue indicates power-on state.

Amber light — Blinking amber indicates a problem with the system board. A solid amber light when the system does not boot indicates that the system board cannot start initialization. This could be an issue with the system board or power supply (see "Power Problems" on page 35).

Blue light — A blinking blue light indicates the computer is reading data from or writing data to to the SATA hard drive or the optical drive.

Specifications 23

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Controls and Lights (continued) Inspiron 518/519

Back of the computer

Link integrity light (on integrated network adapter)

Network activity light (on integrated network adapter)

Power supply diagnostic light

Green light — indicates a good connection exists between a 10/100-Mbps network and the computer.

Orange light — indicates a good connection exists between a 1000-Mbps network and the computer.

Off (no light) — indicates that the computer is not detecting a physical connection to the network.

Yellow blinking light — indicates that the is activity on the network.

Off (no light) — indicates that there is no activity on the network.

Green — indicates that the power supply is receiving power.

Off — indicates that the power supply is not receiving power or the power supply is not working.

Power Inspiron 518/519

DC power supply:

Wattage 300 W

Maximum heat dissipation 162 W

NOTE: Heat dissipation is calculated by

using the power supply wattage rating.

Voltage (see the safety instructions that

115/230 VAC, 50/60 Hz, and 7A/ 4A shipped with your computer for important voltage setting information)

Coin cell battery 3-V CR2032 lithium coin cell

24 Specifications

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Physical Inspiron 518/519

Height 379 mm (14.9 inches)

Width 17.0 cm (6.7 inches)

Depth 43.5 cm (17.1 inches)

Weight 13.1 kg (28.9 lb)

Environmental Inspiron 518/519

Temperature range:

Operating

Storage

10° to 35°C (50° to 95°F)

–40° to 65°C (–40° to 149°F)

Relative humidity (maximum): 20% to 80% (noncondensing)

Maximum vibration (using a randomvibration spectrum that simulates user environment):

Operating

Storage

5 to 350 Hz at 0.0002 G2/Hz

5 to 500 Hz at 0.001 to 0.01 G2/Hz

Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):

Operating

40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 20 in/sec [51 cm/sec])

Storage

105 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 50 in/sec [127 cm/sec])

Altitude (maximum):

Operating

Storage

Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Specifications 25

Page 26

26 Specifications

Page 27

Troubleshooting

CAUTION: To guard against likelihood of electric shock, laceration by moving fan

blades or other unexpected injuries, always unplug your computer from the electrical outlet before opening the cover.

Troubleshooting Tools

Follow these tips when troubleshooting your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

NOTE: The procedures in this document were written for the

Microsoft computer to the Windows Classic view.

Windows® default view, so these may not apply if you set your Dell™

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible system board failure.

If your computer beeps during start-up:

Write down the beep code.

Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 31).

Troubleshooting 27

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Code (repetitive short beeps)

Description Suggested Remedy

1 BIOS checksum

failure. Possible system board failure.

2 No memory modules

are detected

3 Possible system

board failure

Contact Dell. For more information, see "Contacting Dell" on page 57.

If you have two or more memory modules installed, remove the modules, reinstall one module (see the Support website at

Service Manual

support.dell.com

on the Dell

), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

If available, install good memory of the same type into your computer (see the

Manual

support.dell.com

If the problem persists, contact Dell.

on the Dell Support website at

Service

Contact Dell. For more information, see "Contacting Dell" on page 57.

4 RAM Read/Write

failure

5 Real time clock

failure. Possible battery failure or system board failure.

28 Troubleshooting

Ensure that no special memory module/memory connector placement requirements exist (see the the Dell Support website at

Verify that the memory modules that you are

Service Manual

support.dell.com

installing are compatible with your computer (see the website at

If the problem persists, contact Dell

Service Manual

support.dell.com

"Contacting Dell

Replace the battery (see the the Dell Support website at

If the problem persists, contact Dell

"Contacting Dell

on the Dell Support

" on page 57

Service Manual

support.dell.com

" on page 57).

(see

Page 29

Code (repetitive short beeps)

Description Suggested Remedy

6 Video BIOS Test

Failure

7 CPU cache test

failure

Contact Dell. For more information, see "Contacting Dell" on page 57.

System Messages

NOTE: If the message you received is not listed in the table, see the documentation

for either the operating system or the program that was running when the message appeared.

NOTE: For information on removing and installing parts, see the Service Manual on

the Dell Support website at support.dell.com.

1394 CABLE CONNECTION FAILURE — The IEEE 1394 cable may be loose. Check for loose cable connection.

ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT

CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT — The computer

failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 57 for assistance).

CMOS CHECKSUM ERROR — Possible system board failure or RTC battery low. Replace battery. See the Service Manual on the Dell Support website at support.dell.com or see "Contacting Dell" on page 57 for assistance.

CPU FAN FAILURE — CPU fan failure. Replace CPU fan.

DISKETTE READ FAILURE — The floppy disk may be defective or a cable may be

loose. Replace floppy disk or check for loose cable connection.

FRONT I/O CABLE CONNECTION FAILURE — The front I/O panel cable may be loose.

Troubleshooting 29

Page 30

FRONT USB CABLE CONNECTION FAILURE — The USB cable that connects the USB ports on the front I/O panel to the system board may be loose.

HARD- DISK DRIVE FAILURE — Possible hard disk drive failure during hard drive power-on self-test (POST). Check cables /swap hard disks or see "Contacting Dell" on page 57 for assistance.

HARD- DISK DRIVE READ FAILURE — Possible hard drive failure during hard drive boot test (see "Contacting Dell" on page 57 for assistance).

KEYBOARD FAILURE — Keyboard failure or keyboard cable loose.

NO BOOT DEVICE AVAILABLE — No bootable partition on hard drive or no

bootable media in the optical drive, or hard drive/optical drive cable is loose, or no bootable device exists.

• If the optical drive is your boot device, ensure that a bootable media is in the drive.

• If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.

• Enter system setup and ensure that the boot sequence information is correct.

NO TIMER TICK INTERRUPT — A chip on the system board might be malfunctioning or system board failure.

NOTICE - HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A

PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM.—

Self monitoring, analysis, and reporting technology (S.M.A.R.T.) error. Possible hard drive failure. This feature can be enabled or disabled in basic input/output system (BIOS) setup.

TOP USB CABLE CONNECTION FAILURE — The USB cable that connects the USB ports on the top USB tray to the system board may be loose.

30 Troubleshooting

Page 31

USB OVER CURRENT ERROR — Disconnect the USB device. Use external power source for the USB device.

WARNING: SYS T EM FAN FAILURE, PLEASE CONTACT DELL TECHNICAL SUPPORT

IMMEDIATELY — System fan failure. Replace system fan.

Troubleshooting Hardware Problems in the Windows Vista® Operating System

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

Click the Windows Vista start button ,

Ty p e

hardware troubleshooter

<Enter> to start the search.

In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

and click

Help and Support.

in the search field and press

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your compter.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 37) and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

See the System Setup section in the Service Manual to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Troubleshooting 31

Page 32

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, see

page 57.

Ensure that the computer is connected to an electrical outlet that is

"Contacting Dell

known to be working properly.

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F12> immediately. Select

Diagnostics

NOTE: If you wait too long and the operating system logo appears, continue to

wait until you see the Microsoft computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from the Drivers and Utilities media.

Press any key to start the Dell Diagnostics from the diagnostics utility

from the boot menu and press <Enter>.

Windows® desktop; then, shut down your

partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities Media

Insert the

Drivers and Utilities

media.

" on

Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specified in the system setup program.

When the boot device list appears, highlight <Enter>.

Select the

Boot from CD-ROM

press <Enter>.

Ty p e 1 to start the CD menu and press <Enter> to proceed.

32 Troubleshooting

Windows® desktop; then, shut down your

CD/DVD/CD-RW

and press

option from the menu that appears and

Page 33

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

When the Dell Diagnostics

Main Menu

appears, select the test you want

to run.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the

Main Menu

screen appears, click

the button for the option you want.

NOTE: It is recommended that you select Test System to run a complete test

on your computer.

Option Function

Test Memory Test System Exit

After you have selected the following menu appears:

NOTE: It is recommended that you select Extended Test from the menu below

to run a more thorough check of devices in the computer.

Option Function

Express Test

Extended Test

Custom Test

Run the stand-alone memory test

Run System Diagnostics

Exit the Diagnostics

Test System

Performs a quick test of devices in the system. This typically can take 10 to 20 minutes.

Performs a thorough check of devices in the system. This typically can take an hour or more.

Use to test a specific device or customize the tests to be run.

option from the main menu, the

Symptom Tree

This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.

Troubleshooting 33

Page 34

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and see "Contacting Dell" on page 57.

NOTE: The Service Tag for your computer is located at the top of each test

screen. If you contact Dell, technical support will ask for your Service Tag.

If you run a test from the

Custom Test or Symptom Tree

option, click the

applicable tab described in the following table for more information.

Tab Function

Results

Errors

Help

Configuration

Parameters

Displays the results of the test and any error conditions encountered.

Displays error conditions encountered, error codes, and the problem description.

Describes the test and may indicate requirements for running the test.

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Allows you to customize the test by changing the test settings.

When the tests are complete, close the test screen to return to the

the

Remove the

screen. To exit the Dell Diagnostics and restart the computer, close

Main Menu

screen.

Drivers and Utilities

34 Troubleshooting

media (if applicable).

Main

Page 35

Solving Problems

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not

receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

IF THE POWER LIGHT IS STEADY BLUE OR WHITE AND THE COMPUTER IS NOT

RESPONDING —

• Ensure that the display is connected and powered on.

• If the display is connected and powered on, see "Beep Codes" on page 27.

IF THE POWER LIGHT IS BLINKING BLUE OR WHITE — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

IF THE POWER LIGHT IS STEADY AMBER — Power problem or internal device malfunction.

• Ensure that the 12-volt power connector (12V) is securely connected to the system board (s

• Ensure that the main power cable and front panel cable are securely connected to the system board (s

support.dell.com

ee the Service Manual on the Dell Support website at support.dell.com

ee the Service Manual on the Dell Support website at

Troubleshooting 35

Page 36

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.

• Remove and then reinstall the memory modules (s

Dell Support website at support.dell.com

• Remove and then reinstall any cards (s

website at support.dell.com

• Remove and then reinstall the graphics card, if applicable (s

on the Dell Support website at support.dell.com

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables.

• Too many devices on a power strip.

• Multiple power strips connected to the same electrical outlet.

ee the Service Manual on the Dell Support

ee the Service Manual on the

ee the Service Manual

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (

at support.dell.com

• Reseat the memory modules (

website at support.dell.com

communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).

See the Service Manual on the Dell Support website

See the Service Manual on the Dell Support

) to ensure that your computer is successfully

36 Troubleshooting

Page 37

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (s

website at support.dell.com

communicating with the memory.

• Ensure that you are following the memory installation guidelines (s

Manual on the Dell Support website at support.dell.com

• Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Specifications" on page 17.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).

ee the Service Manual on the Dell Support

) to ensure that your computer is successfully

ee the Service

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

The computer does not start up

Ensure that the power cable is firmly connected to the computer and to the electrical outlet.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system

shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Troubleshooting 37

Page 38

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or

on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

Click

Start

→

Control Panel→Programs→ Use an older program with this

version of Windows.

In the welcome screen, click

Follow the instructions on the screen.

A solid blue screen appears

38 Troubleshooting

Page 39

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE

MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed on your computer.

• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,

OR CDS

SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR

COMPUTER THROUGH THE START MENU

Troubleshooting 39

Page 40

40 Troubleshooting

Page 41

Reinstalling Your Operating System

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell™ ships your computer to you with required drivers already installed—no further installation or configuration is needed.

NOTICE: The Drivers and Utilities media may contain drivers for operating systems

that are not on your computer. Ensure that you are installing software appropriate for your operating system.

Many drivers, such as the keyboard driver, come with your Microsoft® Windows

operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Reinstalling Your Operating System 41

Page 42

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Click the Windows Vista start button™

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue.

and right-click

Computer

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 42).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and

Utilities media provide approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

Using Windows Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version.

Click the Windows Vista start button

Click

Right-click the device for which the new driver was installed and click

Properties

Click the

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Drivers

tab→ Roll Back Driver

and right-click

Computer

42 Reinstalling Your Operating System

Page 43

Using the Drivers and Utilities media

If using Device Driver Rollback or System Restore ("Restoring Your Operating System" on page 44) does not resolve the problem, then reinstall the driver from the Drivers and Utilities media.

With the Windows desktop displayed, insert the

Drivers and Utilities

media.

If this is your first time to use the

Drivers and Utilities

If not, go to step 5.

When the

Drivers and Utilities

media installation program starts, follow

the prompts on the screen.

When the

Drivers and Utilities

When you see the Windows desktop, reinsert the

At the

NOTE: The Drivers and Utilities media displays drivers only for hardware that

came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the Drivers and Utilities media. If those drivers are not displayed, exit the Drivers and Utilities media program. For drivers information, see the documentation that came with the device.

A message appears, stating that the

InstallShield Wizard Complete

media and click

Welcome Dell System Owner

Drivers and Utilities

Finish

screen, click

hardware in your computer.

media, go to step 2.

window appears, remove the

to restart the computer.

Drivers and Utilities

media.

media is detecting

The drivers that are used by your computer are automatically displayed in the

My Drivers—The Drivers and Utilities media has identified these

components in your system

Click the driver that you want to reinstall and follow the instructions on

window.

the screen.

If a particular driver is not listed, that driver is not required by your operating system.

Reinstalling Your Operating System 43

Page 44

Manually Reinstalling Drivers

After extracting the driver files to your hard drive as described in the previous section:

Click the Windows Vista start button

Click

Double-click the type of device for which you are installing the driver (for example,

Double-click the name of the device for which you are installing the driver.

Click the

software

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Audio

Driver

Video

tab→

Update Driver→ Browse my computer for driver

Browse

and browse to the location to which you previously copied

and right-click

Computer

the driver files.

When the name of the appropriate driver appears, click the name of the driver

→

OK→ Next

Click

Finish

and restart your computer.

Restoring Your Operating System

You can restore your operating system in the following ways:

• System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.

• Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

• If you received an it to restore your operating system. However, using the disc also deletes all data on the hard drive. Use the disc Restore did not resolve your operating system problem.

Operating System

disc with your computer, you can use

Operating System

only

if System

44 Reinstalling Your Operating System

Page 45

Using Microsoft Windows System Restore

The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.

NOTICE: Make regular backups of your data files. System Restore does not

monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell™ computer to the Windows Classic view.

Starting System Restore

Click

In the Start Search box, type

Start

System Restore

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

and press <Enter>.

Click

and follow the remaining prompts on the screen.

In the event that System Restore did not resolve the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and

exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click

In the Start Search box, type

Click

Start

System Restore

Undo my last restoration

and click

and press <Enter>.

Reinstalling Your Operating System 45

Page 46

Using Dell Factory Image Restore

NOTICE: Using Dell Factory Image Restore permanently deletes all data on the

hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

NOTE: Dell Factory Image Restore may not be available in certain countries or on

certain computers.

Use Dell Factory Image Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore.

Dell Factory Image Restore

Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window.

Select

Repair Your Computer

The System Recovery Options window appears.

Select a keyboard layout and click

To access the recovery options, log on as a local user. To access the command prompt, type click

Click

Dell Factory Image Restore

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

administrator

in the User name field, then

The Dell Factory Image Restore welcome screen appears.

Click

Next.

The Confirm Data Deletion screen appears.

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

46 Reinstalling Your Operating System

Page 47

Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click

The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

Click

Finish

to reboot the system.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Using Windows Device Driver Rollback" on page 42. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Restore" on page 45.

Windows System

NOTICE: Before performing the installation, back up all data files on your primary

hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows, you need the following items:

•Dell™

•Dell

NOTE: The

during the assembly of the computer. Use the load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the

media

Reinstalling Windows Vista

Operating System

Drivers and Utilities

Dell

Drivers and Utilities

and

Operating System

media

media may not ship with your computer.

contains drivers that were installed

Dell

Drivers and Utilities

Dell

Drivers and Utilities

media

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

Reinstalling Your Operating System 47

Page 48

Save and close any open files and exit any open programs.

Insert the

Click

Restart the computer.

Operating System

Exit

if the

Install Windows

media.

message appears.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specified in the system setup program.

When the boot device list appears, highlight

Windows® desktop; then, shut down your

CD/DVD/CD-RW Drive

and press <Enter>.

Press any key to

Follow the instructions on the screen to complete the installation.

Boot from CD-ROM

48 Reinstalling Your Operating System

Page 49

Finding Information

NOTE: Some features or media may be optional and may not ship with your

computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label Contents

Service Tag/Express Service Code

The Service Tag/Express Service Code is located on your computer.

Drivers and Utilities Media

The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.

• Use the Service Tag to identify your computer when you use support.dell.com or contact support.

• Enter the Express Service Code to direct your call when contacting support.

NOTE: Your Service Tag/Express Service

Code is located on your computer.

• A diagnostic program for your computer.

• Drivers for your computer.

NOTE: Drivers and documentation updates

can be found at support.dell.com.

• Desktop System Software (DSS).

• Readme files.

NOTE: Readme files may be included on

your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.

Operating System Media

The Operating System media is a CD or DVD that may have shipped with your computer.

Service Manual

The Service Manual for your computer can be found at support.dell.com.

Reinstall your operating system

• How to remove and replace parts

• How to configure system settings

• How to troubleshoot and solve problems

Finding Information 49

Page 50

Document/Media/Label Contents

Dell Technology Guide

The Dell Technology Guide is a available at

support.dell.com.

Microsoft® Windows® License Label

Your Microsoft Windows License is located on your computer.

Product safety and warranty information is available as a hardcopy with your computer.

• About your operating system.

• Using and maintaining peripherals.

• Understanding technologies such as

RAID, Internet, Bluetooth

, E-mail,

networking, and more.

• Provides your operating system product key.

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

50 Finding Information

Page 51

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

See "Solving Problems" on page 35 for information and procedures that pertain to the problem your computer is experiencing.

See "Dell Diagnostics" on page 31 for procedures on how to run Dell Diagnostics.

Fill out the "Diagnostics Checklist" on page 56.

Use Dell's extensive suite of online services available at Dell Support (

support.dell.com

procedures. See "Online Services" on page 52 for a more extensive list of Dell Support online.

) for help with installation and troubleshooting

If the preceding steps have not resolved the problem, see "Contacting Dell" on page 57.

NOTE: Call Dell Support from a telephone near or at the computer so that the

support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

Getting Help 51

Page 52

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 52.

NOTE: Some of the following services are not always available in all locations

outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 55, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap

www.dell.com/jp

www.euro.dell.com

www.dell.com/la

www.dell.ca

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites

support.dell.com

support.jp.dell.com

support.euro.dell.com

(Asian/Pacific countries only)

(Japan only)

(Europe only)

(Latin American and Caribbean countries)

(Canada only)

(Japan only)

(Europe only)

52 Getting Help

Page 53

• Dell Support e-mail addresses

[email protected]

[email protected] (Latin America and Caribbean countries only)

[email protected]

• Dell Marketing and Sales e-mail addresses

[email protected]

[email protected] (Canada only)

• Anonymous file transfer protocol (FTP)

ftp.dell.com

(Asian/Pacific countries only)

anonymous

, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 57.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 57.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 57.

Getting Help 53

Page 54

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 57.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 57. Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 56), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 57).

Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

54 Getting Help

Page 55

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 56). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions

that shipped with your computer.

Getting Help 55

Page 56

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag:

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

56 Getting Help

Page 57

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit

support.dell.com

Verify your country or region in the menu at the bottom of the page.

Click

Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

Choose A Country/Region

on the left side of the page.

drop-down

Getting Help 57

Page 58

58 Getting Help

Page 59

Appendix

FCC Notice (U.S. Only)

FCC Class B

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

NOTICE: The FCC regulations provide that changes or modifications not expressly

approved by Dell Inc. could void your authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the system with respect to the receiver.

• Move the system away from the receiver.

• Plug the system into a different outlet so that the system and the receiver are on different branch circuits.

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.

Appendix 59

Page 60

The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:

• Product name: Dell™ Inspiron 518/Dell Inspiron 519

• Model number: DCMF

• Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400

NOTE: For further regulatory information, see the regulatory information that

shipped with your computer.

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

60 Appendix

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Index

beep codes, 27

CDs

operating system, 49

computer

beep codes, 27 crashes, 37-38 restore to previous state, 44 specifications, 17 stops responding, 37

conflicts

software and hardware

incompatibilities, 31

documentation

Dell Technology Guide, 50 End User License Agreement, 50 ergonomics, 50 Product Information Guide, 50 regulatory, 50 safety, 50 Service Manual, 49 warranty, 50

drivers, 41

about, 41 identifying, 42 reinstalling, 42

Drivers and Utilities media

Dell Diagnostics, 31

contacting Dell, 57

Dell

contacting, 57

Dell Diagnostics, 31

Dell Technology Guide, 50

DellConnect, 52

diagnostics

beep codes, 27 Dell, 31

End User License Agreement, 50

ergonomics information, 50

error messages

beep codes, 27

Factory Image Restore, 46

Files and Settings Transfer

Wizard, 15

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conditions, 35

hardware

beep codes, 27 conflicts, 31 Dell Diagnostics, 31

Internet connection

about, 13 options, 13 setting up, 13

IRQ conflicts, 31

memory

problems, 36

printer

connecting, 13 setting up, 13

problems

beep codes, 27 blue screen, 38 computer crashes, 37-38 computer stops responding, 37 conflicts, 31 Dell Diagnostics, 31 general, 37 memory, 36 power, 35 power light conditions, 35 program crashes, 38 program stops responding, 38 programs and Windows

compatibility, 38

restore to previous state, 44-45

operating system

media, 47 reinstalling, 49

Operating System CD, 49

phone numbers, 57

power

problems, 35

power light

62 Index

software, 38-39

Program Compatibility

Wizard, 38

regulatory information, 50

Page 63

S.M.A.R.T, 30

safety instructions, 50

Service Manual, 49

software

conflicts, 31 problems, 38-39

specifications, 17

Starting the Dell Diagnostics

From the Drivers and Utilities CD, 32

Starting the Dell Diagnostics

From Your Hard Drive, 32

Windows Vista

Factory Image Restore, 46 Hardware Troubleshooter, 31 Program Compatibility

Wizard, 3 8

System Restore, 45

Windows XP

Device Driver Rollback, 42 Files and Settings Transfer

Wizard, 1 5 reinstalling, 49 System Restore, 44-45

wizards

Files and Settings Transfer

Wizard, 1 5

support

contacting Dell, 57

System Restore, 44-45

telephone numbers, 57

transferring information to a new

computer, 15

troubleshooting

conflicts, 31 Dell Diagnostics, 31 Hardware Troubleshooter, 31 restore to previous state, 44-45

Program Compatibility

Wizard, 3 8

warranty information, 50

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64 Index