Dell PowerEdge R710 Series, External OEMR XL V2 R710 Hardware Owner's Manual

Dell™ PowerEdge™

R710 Systems

Hardware Owner’s Manual

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerE dg e are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009 Rev. A03

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup . . . . . . 11

Front-Panel Features and Indicators

. . . . . . . . . . 12

LCD Panel Features . . . . . . . . . . . . . . . . . . . 15

Home Screen

Setup Menu

View Menu

Hard-Drive Indicator Patterns for RAID

Back Panel Features and Indicators

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

Viewing Status Messages

Removing LCD Status Messages

. . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . 18

. . . . . . . . . . 19

. . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . 23

. . . . . . . . . 23

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

Other Information You May Need

. . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . 54

Contents 3

2 Using the System Setup Program and

UEFI Boot Manager

Choosing the System Boot Mode . . . . . . . . . . . . 55

Entering the System Setup Program

Responding to Error Messages

. . . . . . . . . . . 56

. . . . . . . . . . 56

Using the System Setup Program Navigation Keys

System Setup Options

Main Screen

Memory Settings Screen

Processor Settings Screen

SATA Settings Screen

Boot Settings Screen

Integrated Devices Screen

PCI IRQ Assignments Screen

. . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . 59

. . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . 62

. . . . . . . . . . . 63

Serial Communication Screen

. . . . . . . . . . . 63

Embedded Server Management Screen

Power Management Screen

System Security Screen

Exit Screen

. . . . . . . . . . . . . . . . . . . . . 67

Entering the UEFI Boot Manager

. . . . . . . . . . . . 65

. . . . . . . . . . . . . . 66

. . . . . . . . . . . . 68

Using the UEFI Boot Manager Navigation Keys

UEFI Boot Manager Screen

UEFI Boot Settings Screen

System Utilities Screen

. . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . 69

. . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . 69

System and Setup Password Features

Using the System Password

Using the Setup Password

. . . . . . . . . . . . 70

. . . . . . . . . . . . . 72

. . . . . . 64

. . . . . . . . . 70

iDRAC Configuration Utility

4 Contents

. . . . . . . . . . . . . . . 73

Entering the iDRAC Configuration Utility . . . . . . 74

3 Installing System Components . . . . . . . . 75

Recommended Tools . . . . . . . . . . . . . . . . . . 75

Inside the System

Front Bezel (Optional)

Removing the Front Bezel

Installing the Front Bezel

Information Tag

Removing the Information Tag

Replacing the Information Tag

Opening and Closing the System

Opening the System

Closing the System

Hard Drives

. . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . 77

. . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . 78

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. . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . . . 80

Mixed SAS/SATA Hard-Drive Configurations

Removing a Hard-Drive Blank

. . . . . . . . . . . 81

. . . 81

Power Supplies

Installing a Hard-Drive Blank

Removing a Hot-Swap Hard Drive

Installing a Hot-Swap Hard Drive

. . . . . . . . . . . 82

. . . . . . . . . 82

. . . . . . . . . 83

Removing a Hard Drive From a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . 84

Installing a Hard Drive Into a Hard-Drive Carrier

Removing a Power Supply

Replacing a Power Supply

Removing the Power Supply Blank

Installing the Power Supply Blank

. . . . . . . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . 86

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. . . . . . . . 88

. . . . . . . . . 88

Contents 5

Internal SD Module . . . . . . . . . . . . . . . . . . . 88

Installing the Internal SD Module

Removing the Internal SD Module

Internal SD Flash Card

. . . . . . . . . . . . . . . . . . 90

Installing the Internal SD Flash Card

Removing the Internal SD Flash Card

Internal USB Memory Key

Internal USB Cable

. . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . 91

Removing the Internal USB Cable

Installing the Internal USB Cable

. . . . . . . . . 88

. . . . . . . . . 90

. . . . . . . . 90

. . . . . . . 91

. . . . . . . . . 93

Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional)

Installing an iDRAC6 Enterprise Card

. . . . . . . . . . 94

. . . . . . . 94

Removing an iDRAC6 Enterprise Card

. . . . . . . 95

VFlash Media (Optional)

NIC Hardware Key

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . 97

. . . . . . . . . . . . . . . . . . . . . 98

Removing the Cooling Shroud

Installing the Cooling Shroud

Cooling Fans

. . . . . . . . . . . . . . . . . . . . . . . 100

Removing a Cooling Fan

Replacing a Cooling Fan

Removing the Fan Bracket

Replacing the Fan Bracket

Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . 103

Removing the Optical Drive

Installing the Optical Drive

. . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . 99

. . . . . . . . . . . . 100

. . . . . . . . . . . . . . 100

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. . . . . . . . . . . . 104

. . . . . . . . . . . . . 104

6 Contents

Internal Tape Backup Unit . . . . . . . . . . . . . . . 107

Installing the Tape Backup Unit

Removing the Tape Backup Unit

Integrated Storage Controller Card

. . . . . . . . . . 107

. . . . . . . . . . 110

. . . . . . . . . . . 111

Removing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . . . . . 112

Installing the Integrated Storage Controller Card

RAID Battery

. . . . . . . . . . . . . . . . . . . . . . . 116

Removing a RAID Battery

Installing a RAID Battery

Cable Routing

. . . . . . . . . . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . 116

. . . . . . . . . . . . . . 117

Removing the Cable Retention Bracket

Installing the Cable Retention Bracket

Expansion Cards and Expansion-Card Risers

. . . . . . 118

. . . . . . 119

. . . . . 119

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

. . . . . . . . . . . . 120

. . . . . . . . . . . 122

Removing Expansion-Card Riser 1

Replacing Expansion-Card Riser 1

Removing Expansion-Card Riser 2

Replacing Expansion-Card Riser 2

Removing Expansion-Card Riser 2 From the Expansion-Card Bracket

. . . . . . . . . . . . . . 127

Replacing the Riser 2 Board on the Expansion-Card Bracket

System Memory

. . . . . . . . . . . . . . . . . . . . . 129

. . . . . . . . . . . . . . 128

General Memory Module Installation Guidelines

Mode-Specific Guidelines

Installing Memory Modules

. . . . . . . . . . . . . . . . . . . . . 129

. . . . . . . . . . . . . 131

. . . . . . . . . . . . 134

. . . . . . 119

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. . . . . . . . . 125

. . . . . . . . . 126

Contents 7

Removing Memory Modules . . . . . . . . . . . . 136

Processors

Removing a Processor

Installing a Processor

System Battery

Replacing the System Battery

Control Panel Assembly

. . . . . . . . . . . . . . . . . . . . . . . . 137

. . . . . . . . . . . . . . . 137

. . . . . . . . . . . . . . . 140

. . . . . . . . . . . . . . . . . . . . . . 141

. . . . . . . . . . . 141

. . . . . . . . . . . . . . . . 143

Removing the Control Panel Display Module

Installing the Control Panel Display Module

Removing the Control Panel Board

Installing the Control Panel Board

SAS Backplane

Removing the SAS Backplane

Installing a SAS Backplane

. . . . . . . . . . . . . . . . . . . . . 146

. . . . . . . . . . . 146

. . . . . . . . . . . . 147

. . . 143

. . . . 143

. . . . . . . . 144

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System Board

Removing the System Board

Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . 148

. . . . . . . . . . . . 150

4 Troubleshooting Your System . . . . . . . . 153

Safety First—For You and Your System . . . . . . . . . 153

Troubleshooting System Startup Failure

Troubleshooting External Connections . . . . . . . . . 153

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

. . . . . . . . . . . . . 154

Troubleshooting a Serial I/O Device

. . . . . . . . 153

. . . . . . . . . 154

. . . . . . . . . . 155

8 Contents

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 155

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . . . . . 160

. . . . . . . . . . . . . 156

. . . . . . . . . . 157

. . . . . . . . . . 158

. . . . . . . . . . . . 158

. . . . . . . 159

Troubleshooting System Memory . . . . . . . . . . . . 160

Troubleshooting an Internal SD Card

Troubleshooting an Internal USB Memory Key

Troubleshooting an Optical Drive

. . . . . . . . . . 162

. . . . . 163

. . . . . . . . . . . . 164

Troubleshooting a Tape Backup Unit

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . 166

Troubleshooting a Storage Controller

Troubleshooting Expansion Cards

Troubleshooting the Processor(s)

. . . . . . . . . . 165

. . . . . . . . . 167

. . . . . . . . . . . 168

. . . . . . . . . . . . 170

5 Running the System Diagnostics . . . . . 173

Using Dell™ PowerEdge™ Diagnostics . . . . . . . . 173

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

. . . . . . . . . . . . . . 173

. . . . . . . . . . 174

. . . . . . . . . . . . 174

Contents 9

System Diagnostics Testing Options . . . . . . . . . . 174

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . 175

. . . . . . . . . . . 175

. . . . . . . . . . 176

6 Jumpers and Connectors . . . . . . . . . . . 177

System Board Jumpers . . . . . . . . . . . . . . . . . 177

System Board Connectors

SAS Backplane Board Connectors

Expansion-Card Riser-Board Components and PCIe Buses

. . . . . . . . . . . . . . . . . . . . . . . . 185

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . 180

. . . . . . . . . . . 182

. . . . . . . . . . . . 187

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 189

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 189

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

10 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager."

<F10> Enters System Services, which opens the

from which you can access utilities such as system diagnostics. See the Unified Server Configurator user documentation for more information.

Unified Server Configurator

NOTE: Some Unified Server Configurator processing, such as software

updates, can cause virtual devices to be created that at times may appear as USB devices attached to your system. These connections are both secure and temporary, and can be disregarded.

<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,

depending on your system’s boot configuration. See "Using the System Setup Program and UEFI Boot Manager."

<F12> Enters PXE boot, if enabled.

<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the

system event log (SEL) and configuration of remote access to the system. See the iDRAC user documentation for more information.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the

documentation for your SAS controller.

<Ctrl><R> Enters the PERC configuration utility. For more information, see the

documentation for your PERC card.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your embedded NIC.

About Your System 11

Front-Panel Features and Indicators

798

Figure 1-1. Front-Panel Features and Indicators (2.5-Inch Chassis)

Figure 1-2. Front-Panel Features and Indicators (3.5-Inch Chassis)

12 About Your System

Item Indicator, Button, or

Connector

1 Information tag A slide-out label panel for system

Icon Description

information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address.

2 Power-on indicator,

power button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.

NOTE: When powering on the system, the

video monitor can take up to 25 seconds to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for five seconds.

3 NMI button Used to troubleshoot software and

4 USB connectors (2) Connects USB devices to the system.

5 Video connector Connects a monitor to the system.

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

The ports are USB 2.0-complaint.

About Your System 13

Item Indicator, Button, or

Connector

6 LCD menu buttons Allows you to navigate the control panel

7 LCD panel Provides system ID, status information,

Icon Description

LCD menu.

and system error messages.

The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

8 System identification

button

9 Optical drive

(optional)

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the back flash blue until one of the buttons is pushed again.

One optional slim-line SATA DVD-ROM drive or DVD+RW drive.

NOTE: DVD devices are data only.

10 Hard drives Up to eight 2.5-inch hot-swappable

Up to four 3.5-inch hot-swappable with flex bay

Up to six 3.5-inch hot-swappable without flex bay

11 Flex bay Supports one half-height tape backup

unit (not present on chassis with six 3.5inch hard-drive slots)

14 About Your System

LCD Panel Features

The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes.

The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel. The LCD backlight will remain off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools.

Figure 1-3. LCD Panel Features

Item Buttons Description

1 Left Moves the cursor back in one-step increments.

2 Select Selects the menu item highlighted by the

cursor.

3 Right Moves the cursor forward in one-step

increments.

During message scrolling:

• Press once to increase scrolling speed.

• Press again to stop.

• Press again to return to default scrolling speed.

• Press again to repeat the cycle.

4 System ID Turns the system ID mode on and off.

Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS Progress mode.

About Your System 15

Home Screen

The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby, the LCD backlight turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.

To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon.

From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus.

Setup Menu

NOTE: When selecting an option in the Setup menu, you are asked to confirm the

option before you can continue.

Option Description

DRAC Select DHCP or Static IP to configure the network

mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available.

Set error Select SEL to display LCD error messages in a format

that matches the IPMI description in the SEL log. This can be useful when trying to match an LCD message with a SEL entry.

Select Simple to display LCD error messages in a simplified, user-friendly description. See "LCD Status Messages" for a list of messages in this format.

Set home Select the default information to be displayed on the

LCD Home screen. See "View Menu" to see the options and option items that can be selected to display by default on the Home screen.

16 About Your System

View Menu

Option Description

DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.

Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).

MAC Displays the MAC addresses for DRAC, iSCSIn, or

NETn.

Name Displays the name of the Host, Model, or User String

for the system.

Number Displays the Asset tag or the Service tag for the system.

Power Displays the power output of the system in BTU/hr or

Watts. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu").

Temperature Displays the temperature of the system in Celsius or

Fahrenheit. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu").

About Your System 17

Hard-Drive Indicator Patterns for RAID

3.5-in carrier

2.5-in carrier

Figure 1-4. Hard-Drive Indicators

1 drive-activity indicator (green) 2 drive-status indicator (green and

Drive-Status Indicator Pattern (RAID Only)

Blinks green two times per second

Off Drive ready for insertion or removal

amber)

Condition

Identify drive/preparing for removal

NOTE: The drive status indicator remains off until all

hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

18 About Your System

Drive-Status Indicator Pattern

12 11

61 2 53

(RAID Only)

Blinks green, amber, and off Drive predicted failure

Condition

Blinks amber four times per second

Blinks green slowly Drive rebuilding

Steady green Drive online

Drive failed

Back Panel Features and Indicators

Figure 1-5. Back Panel Features

Item Indicator, Button, or

Connector

1 PCIe slot 1 PCI Express (Generation 2) x4-link

2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-

3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-

Icon Description

expansion slot (full-height, 30.99-cm [12.2-in] length)

profile, 24.13-cm [9.5-in] length)

height, 24.13-cm [9.5-in] length)

optional PCIe x16-link Gen 2 expansion slot (full-height, 24.13-cm [9.5-in]) (no slot 4 with this option)

About Your System 19

Item Indicator, Button, or

Icon Description

Connector

4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full-

height, 24.13-cm [9.5-in] length)

5 power supply 1 (PS1) 870-W or 570-W power supply

6 power supply 2 (PS2) 870-W or 570-W power supply

7 system identification

button

8 system status indicator Provides a power on indicator for the

back of the system

9 system status indicator

connector

Connector for attaching a system indicator extension cable that is used on a cable management arm

10 Ethernet connectors

Integrated 10/100/1000 NIC connectors

(4)

11 USB connectors (2) Connects USB devices to the system.

The ports are USB 2.0-complaint

12 video connector Connects a VGA display to the system

13 serial connector Connects a serial device to the system

14 iDRAC6 Enterprise

port (optional)

15 VFlash media slot

(optional)

20 About Your System

Dedicated management port for the optional iDRAC6 Enterprise card

Connects an external SD memory card for the optional iDRAC6 Enterprise card

Power Indicator Codes

An LED indicator on the power button indicates when power is supplied to the system and the system is operational.

Redundant power supplies have an indicator that shows whether power is present or whether a power fault has occurred.

• Not lit — AC power is not connected.

• Green — In standby mode, indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, also indicates that the power supply is providing DC power to the system.

• Amber — Indicates a problem with the power supply.

• Alternating green and amber — When hot-adding a power supply, indicates that the power supply is mismatched with the other power supply (a High Output 870-W power supply and an Energy Smart 570-W power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.

CAUTION: When correcting a power supply mismatch, replace only the power

supply with the flashing indicator. Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to an Energy Smart configuration or vice versa, you must power down the system.

About Your System 21

Figure 1-6. Power Supply Status Indicator

1 2

1 power supply status

NIC Indicator Codes

Figure 1-7. NIC Indicators

1 link indicator 2 activity indicator

Indicator Description

Link and activity indicators are off

The NIC is not connected to the network.

22 About Your System

Indicator Description

Link indicator is green The NIC is connected to a valid network link at

1000 Mbps.

Link indicator is amber The NIC is connected to a valid network link at

10/100 Mbps.

Activity indicator is green blinking

Network data is being sent or received.

LCD Status Messages

The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help."

Viewing Status Messages

If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status messages. Use the left and right arrow buttons to highlight an error number, and press Select to view the error.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

NOTE: The following LCD status messages are displayed in the Simple format. See

“Setup Menu" to select the format in which the messages are displayed.

About Your System 23

Table 1-1. LCD Status Messages

Code Text Cause Corrective Actions

E1000 Failsafe

voltage error. Contact support.

E1114 Ambient Temp

exceeds allowed range.

E1116 Memory

disabled, temp above range. Power cycle AC.

E1210 Motherboard

battery failure. Check battery.

Check the system event log for critical failure events.

Ambient temperature has a reached a point outside of the allowed range.

Memory has exceeded allowable temperature and has been disabled to prevent damage to the components.

CMOS battery is missing or the voltage is outside of the allowable range.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

See "Troubleshooting System Cooling Problems."

Remove AC power to the system for 10 seconds and restart the system.

See "Troubleshooting System Cooling Problems." If the problem persists, see "Getting Help."

See "Troubleshooting the System Battery."

E1211 RAID

Controller battery failure. Check battery.

E1216 3.3V

Regulator failure. Reseat PCIe cards.

24 About Your System

RAID battery is either missing, bad, or unable to recharge due to thermal issues.

3.3V voltage regulator has failed.

Reseat the RAID battery connector. See "Installing a RAID Battery" and "Troubleshooting System Cooling Problems."

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards."

Table 1-1. LCD Status Messages (continued)

Code Text Cause Corrective Actions

E1229 CPU # VCORE

Regulator failure. Reseat CPU.

E122A CPU # VTT

Regulator failure. Reseat CPU.

E122C CPU Power

Fault. Power cycle AC.

E122D Memory

Regulator # Failed. Reseat DIMMs.

Specified processor VCORE voltage regulator has failed.

Specified processor VTT voltage regulator has failed.

A power fault was detected when powering up the processor(s).

One of the memory regulators has failed.

Reseat the processor(s). See "Troubleshooting the Processor(s)."

If the problem persists, see "Getting Help."

Reseat the processor(s). See "Troubleshooting the Processor(s)."

If the problem persists, see "Getting Help."

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

Reseat the memory modules. See "Troubleshooting System Memory."

E122E On-board

regulator failed. Call support.

E1310 Fan ## RPM

exceeding range. Check fan.

E1311 Fan module ##

RPM exceeding range. Check fan.

One of the on-board voltage regulators failed.

RPM of specified fan is outside of the intended operating range.

RPM of specified fan in specified module is outside of intended operating range.

About Your System 25

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

See "Troubleshooting System Cooling Problems."

Table 1-1. LCD Status Messages (continued)

Code Text Cause Corrective Actions

E1313 Fan

redundancy lost. Check fans.

E1410 System Fatal

Error detected.

E1414 CPU # temp

exceeding range. Check CPU heatsink.

The system is no longer fan redundant. Another fan failure would put the system at risk of overheating.

A fatal system error has been detected.

Specified processor is out of acceptable temperature range.

Check LCD for additional scrolling messages. See "Troubleshooting a Fan."

Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

Ensure that the processor heat sinks are properly installed. See "Troubleshooting the Processor(s)" and "Troubleshooting System Cooling Problems."

E1418 CPU # not

detected. Check CPU is seated properly.

E141C Unsupported

CPU configuration. Check CPU or BIOS revision.

E141F CPU #

protocol error. Power cycle AC.

Specified processor is missing or bad, and the system is in an unsupported configuration.

Processors are in an unsupported configuration.

The system BIOS has reported a processor protocol error.

Ensure that the specified processor is properly installed. See "Troubleshooting the Processor(s)."

Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

26 About Your System

Table 1-1. LCD Status Messages (continued)

Code Text Cause Corrective Actions

E1420 CPU Bus

parity error. Power cycle AC.

E1422 CPU # machine

check error. Power cycle AC.

E1610 Power Supply

# (### W) missing. Check power supply.

E1614 Power Supply

# (### W) error. Check power supply.

The system BIOS has reported a processor bus parity error.

The system BIOS has reported a machine check error.

Specified power supply was removed or is missing from the system.

Specified power supply has failed.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

See "Troubleshooting Power Supplies."

See "Troubleshooting Power Supplies

E1618 Predictive

failure on Power Supply # (### W). Check PSU.

E161C Power Supply

# (### W) lost AC power. Check PSU cables.

A power supply fan failure, an over-temperature condition, or power supply communication error has caused the predictive warning of an impending power supply failure.

Specified power supply is attached to the system, but it has lost its AC input.

About Your System 27

See "Troubleshooting Power Supplies."

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies."

Table 1-1. LCD Status Messages (continued)

Code Text Cause Corrective Actions

E1620 Power Supply

# (### W) AC power error. Check PSU cables.

E1624 Lost power

supply redundancy. Check PSU cables.

E1626 Power Supply

Mismatch. PSU1 = ### W, PSU2 = ### W.

E1629 Power

required > PSU wattage. Check PSU and config.

Specified power supply's AC input is outside of the allowable range.

The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

The power supplies in the system are not the same wattage.

The system configuration requires more power than the power supplies can provide, even with throttling.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies."

See "Troubleshooting Power Supplies."

Ensure that power supplies with matching wattage are installed. See the Technical Specifications outlined in your system’s Getting Started Guide.

Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system.

E1710 I/O channel

check error. Review & clear SEL.

28 About Your System

The system BIOS has reported an I/O channel check.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

Table 1-1. LCD Status Messages (continued)

Code Text Cause Corrective Actions

E1711 PCI parity

error on Bus ## Device ## Function ##

PCI parity error on Slot #. Review & clear SEL.

E1712 PCI system

error on Bus ## Device ## Function ##

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in the specified slot.

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards."

PCI system error on Slot #. Review & clear SEL.

E1714 Unknown

error. Review & clear SEL.

The system BIOS has reported a PCI system error on a component that resides in the specified slot.

The system BIOS has determined there has been an error in the system, but is unable to determine its origin.

Reinstall the expansioncard riser. See "Expansion Cards and ExpansionCard Risers." If the problem persists, the riser card or system board is faulty. See "Getting Help."

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help."

About Your System 29

Table 1-1. LCD Status Messages (continued)

Code Text Cause Corrective Actions

E1715 Fatal I/O

Error. Review & clear SEL.

E1716 Chipset IERR

Bus

Dev

Function ##. Review & clear SEL.

E1717 CPU

internal error. Review & clear SEL.

The system BIOS has determined there has been a fatal error in the system.

The system BIOS has reported a chipset internal error that resides in bus ##, device ##, function ##.

The system BIOS has determined that the specified processor has had an internal error.

Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system.

If the problem persists, see "Getting Help."

Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system.

If the problem persists, see "Getting Help."

Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system.

30 About Your System

If the problem persists, see "Getting Help."

+ 178 hidden pages

Dell PowerEdge R710 Series, External OEMR XL V2 R710 Hardware Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual