Dell E07S002, E07S User Manual

Dell™ PowerEdge™

R310 Systems

Hardware Owner’s

Manual

Regulatory Model: E07S Series Regulatory Type: E07S002

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Regulatory Model: E07S Series Regulatory Type: E07S002

March 2010 Rev. A00

Contents

1 About Your System . . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators

. . . . . . . . . . 12

LCD Panel Features (Optional). . . . . . . . . . . . . . 14

Home Screen

Setup Menu

View Menu

Hard-Drive Status Indicators

Back-Panel Features and Indicators

Guidelines for Connecting External Devices

NIC Indicator Codes

Power Indicator Codes

Diagnostic Lights (Optional)

LCD Status Messages (Optional)

. . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . 18

. . . . . . . . . . 19

. . . . . . 21

. . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . 23

. . . . . . . . . . . . 25

Solving Problems Described by LCD Status Messages (Optional)

. . . . . . . . . . . . . . . . 37

Removing LCD Status Messages (Optional)

. . . . . . . . . . . . . . . . . . . . . . 37

System Messages

Warning Messages

. . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . 52

Contents 3

Diagnostics Messages. . . . . . . . . . . . . . . . . . 52

Alert Messages

. . . . . . . . . . . . . . . . . . . . . 52

2 Using the System Setup Program and

UEFI Boot Manager

Choosing the System Boot Mode . . . . . . . . . . . . 53

Entering the System Setup Program

Responding to Error Messages

Using the System Setup Program Navigation

. . . . . . . . . . . . . . . . . . . . . . . . . 54

Keys

System Setup Options

Main Screen

Memory Settings Screen

Processor Settings Screen

SATA Settings Screen

Boot Settings Screen

Integrated Devices Screen

PCI IRQ Assignments Screen

Serial Communication Screen

Power Management Screen

System Security Screen

Exit Screen

. . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . 57

. . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . 60

. . . . . . . . . . . . 61

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. . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . 65

4 Contents

Entering the UEFI Boot Manager

. . . . . . . . . . . . . 65

Using the UEFI Boot Manager Navigation Keys

. . . . . . . . . . . . . . . . . . . . . . . . . 66

UEFI Boot Manager Screen

UEFI Boot Settings Screen

System Utilities Screen

. . . . . . . . . . . . . 66

. . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . 67

System and Setup Password Features

. . . . . . . . . . 67

Using the System Password . . . . . . . . . . . . 68

Using the Setup Password

. . . . . . . . . . . . . 70

Embedded System Management

. . . . . . . . . . . . 71

Baseboard Management Controller Configuration

Entering the BMC Setup Module

iDRAC Configuration Utility

Entering the iDRAC Configuration Utility

. . . . . . . . . . . . . . . . . . . . . . . 72

. . . . . . . . . . 72

. . . . . . . . . . . . . . . 73

. . . . . . 73

3 Installing System Components . . . . . . . . 75

Recommended Tools. . . . . . . . . . . . . . . . . . . 75

Inside the System

Front Bezel (Optional)

Opening and Closing the System

Opening the System

Closing the System

Optical Drive (Optional)

Removing an Optical Drive

Installing an Optical Drive

. . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . 80

. . . . . . . . . . . . . 82

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . 83

Removing a Drive Blank

Installing a Drive Blank

Removing a Hard-Drive Carrier

Installing a Hard-Drive Carrier

Removing a Hard Drive From a Hard-Drive Carrier

Installing a Hard Drive Into a Hard-Drive Carrier

. . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . 84

. . . . . . . . . . . 84

. . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . 88

Contents 5

Removing a Cabled Hard Drive . . . . . . . . . . . 88

Installing a Cabled Hard Drive

. . . . . . . . . . . 89

Removing a Hard Drive From a Hard-Drive Bracket

. . . . . . . . . . . . . . . . . 91

Installing a Hard Drive Into a Hard-Drive Bracket

. . . . . . . . . . . . . . . . . 91

Expansion Card

. . . . . . . . . . . . . . . . . . . . . . 92

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

Expansion-Card Riser

. . . . . . . . . . . . . . . . . . 97

Removing an Expansion-Card Riser

Installing an Expansion-Card Riser

Internal USB Memory Key

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . 99

Removing the Cooling Shroud

Installing the Cooling Shroud

Integrated Storage Controller Card

Removing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . . . . 103

Installing the Integrated Storage Controller Card

System Memory

. . . . . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . . . . . . . 106

General Memory Module Installation Guidelines

Mode-Specific Guidelines

Installing Memory Modules

. . . . . . . . . . . . . . . . . . . . . 106

. . . . . . . . . . . . 106

. . . . . . . . . . . . 109

Removing Memory Modules

. . . . . . . 92

. . . . . . . . . . . . 94

. . . . . . . . . . . . 96

. . . . . . . . 97

. . . . . . . . . 99

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. . . . . . . . . . . 111

6 Contents

Cooling Fans

. . . . . . . . . . . . . . . . . . . . . . 112

Removing a Cooling Fan

. . . . . . . . . . . . . 112

Installing a Cooling Fan . . . . . . . . . . . . . . . 113

iDRAC6 Express Card (Optional)

. . . . . . . . . . . . . 114

Installing an iDRAC6 Express Card

Removing an iDRAC6 Express Card

iDRAC6 Enterprise Card (Optional)

Installing an iDRAC6 Enterprise Card

Removing an iDRAC6 Enterprise Card

VFlash Media (Optional)

. . . . . . . . . . . . . . . . . 120

Installing a VFlash Media Card

Removing a VFlash Media Card

Processor

Power Supplies

. . . . . . . . . . . . . . . . . . . . . . . . 120

Removing a Processor

Installing a Processor

. . . . . . . . . . . . . . . . . . . . . 125

. . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . 124

Removing a Redundant Power Supply

Installing a Redundant Power Supply

Removing the Power Supply Blank

Installing the Power Supply Blank

Removing a Non-Redundant Power

. . . . . . . . . . . . . . . . . . . . . . . . 128

Supply

Installing a Non-Redundant Power

. . . . . . . . . . . . . . . . . . . . . . . . 130

Supply

. . . . . . . . . 114

. . . . . . . . 116

. . . . . . . . . . . 117

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. . . . . . . . . . . 120

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. . . . . . . 125

. . . . . . . 127

. . . . . . . . . 127

System Battery

Replacing the System Battery

Control Panel Assembly

. . . . . . . . . . . . . . . . . . . . . . 130

. . . . . . . . . . . 130

. . . . . . . . . . . . . . . . . 132

Removing the Control Panel Board Assembly and the Control Panel Display Module

Installing the Control Panel Board Assembly and the Control Panel Display Module

. . . . . . . 132

. . . . . . . 134

Contents 7

SAS Backplane. . . . . . . . . . . . . . . . . . . . . 135

Removing the SAS Backplane

Installing the SAS Backplane

. . . . . . . . . . 135

. . . . . . . . . . . 137

Power Distribution Board

. . . . . . . . . . . . . . . 138

Removing the Power Distribution

. . . . . . . . . . . . . . . . . . . . . . . 138

Board

Replacing the Power Distribution

. . . . . . . . . . . . . . . . . . . . . . . 140

Board

System Board

Removing the System Board

Installing the System Board

. . . . . . . . . . . . . . . . . . . . . 141

. . . . . . . . . . . 141

. . . . . . . . . . . . 143

4 Troubleshooting Your System . . . . . . . . 145

Safety First—For You and Your System . . . . . . . . 145

Troubleshooting System Startup Failure

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

Troubleshooting a Serial I/O Device

. . . . . . . . 145

. . . . . . . . . 146

. . . . . . . . . . . . 146

. . . . . . . . . . 147

8 Contents

Troubleshooting a NIC

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supply

. . . . . . . . . . . . . . . . . 147

. . . . . . . . . . . . . 148

. . . . . . . . . . 149

. . . . . . . . . . 150

. . . . . . . . . . . . 151

Troubleshooting System Cooling Problems

. . . . . . 151

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 152

Troubleshooting System Memory

Troubleshooting an Internal USB Key

Troubleshooting an Optical Drive

Troubleshooting a Tape Backup Unit

Troubleshooting a Hard Drive

Troubleshooting an Expansion Card

. . . . . . . . . . . . 153

. . . . . . . . . . 155

. . . . . . . . . . . . 156

. . . . . . . . . . 157

. . . . . . . . . . . . . . 158

. . . . . . . . . . . 159

Troubleshooting the Processor . . . . . . . . . . . . . 160

5 Running the System Diagnostics . . . . . . 161

Using Online Diagnostics . . . . . . . . . . . . . . . . 161

Embedded System Diagnostics Features

When to Use the Embedded System Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . 162

Running the Embedded System Diagnostics

. . . . . . . . 161

. . . . . . 162

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . 162

. . . . . . . . . . . . . 163

. . . . . . . . . . . 163

. . . . . . . . . . 163

6 Jumpers and Connectors . . . . . . . . . . . 165

System Board Jumpers . . . . . . . . . . . . . . . . . 165

Contents 9

System Board Connectors . . . . . . . . . . . . . . . 166

Disabling a Forgotten Password

. . . . . . . . . . . . 168

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 169

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 169

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

10 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager" on page 53.

<F10> Enters System Services, which opens the Unified Server Configurator.

The Unified Server Configurator allows you to access utilities such as embedded system diagnostics. For more information, see the Unified Server Configurator documentation at support.dell.com/manuals.

<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,

depending on the system’s boot configuration. See "Using the System Setup Program and UEFI Boot Manager" on page 53.

<F12> Starts PXE boot.

<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC

Configuration Utility, which allows access to the System Event Log (SEL) and configuration of remote access to the system. For more information, see the BMC or iDRAC user documentation at support.dell.com/manuals.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your

SAS adapter documentation at support.dell.com/manuals.

<Ctrl><R> Enters the RAID configuration utility. For more information, see the

documentation for your SAS RAID card at support.dell.com/manuals.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC at support.dell.com/manuals.

About Your System 11

Front-Panel Features and Indicators

21 3

EST

1234

116

NOTE: Depending on the configuration, your system may have an LCD panel or LED

diagnostic indicators. The illustration in this section shows a system with an LCD panel.

Figure 1-1. Front-Panel Features and Indicators

Item Indicator, Button, or

Icon Description

Connector

1 Power-on indicator,

power button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.

NOTE: When powering on the system,

the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for five seconds.

12 About Your System

Item Indicator, Button, or

Connector

2 NMI button Used to troubleshoot software and

3 Video connector Connects a monitor to the system.

Icon Description

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

4 Hard-drive activity

indicator

5 LED or LCD panel

Lights up when the hard drive is in use.

NOTE: Depending on the configuration,

your system may have either LED diagnostic indicators or an LCD panel.

LED panel: The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights (Optional)" on page 23.

LCD panel: Provides system ID, status information, and system error messages.

For more information on the LCD panel, see "LCD Panel Features (Optional)" on page 14.

NOTE: If the system is connected to

AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

About Your System 13

Item Indicator, Button, or

Connector

6 system identification

button

7 System status

indicator

8 USB connectors (2) Connect USB devices to the system. The

9 Hard drives (4) Up to four 2.5-inch in 3.5-inch HDD

10 System identification

panel

11 Optical drive

(optional)

Icon Description

Turns the system ID modes on and off.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again.

Lights blue during normal system operation. Lights amber when the system needs attention due to a problem.

ports are USB 2.0-compliant.

hot-swappable carrier or up to four 3.5inch cabled/hot-swappable hard drives.

A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.

One optional slim-line SATA DVD-ROM drive or DVD+/-RW drive.

NOTE: DVD devices are data only.

LCD Panel Features (Optional)

The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages (Optional)" on page 25 for information on specific status codes.

The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight switches off after five minutes of inactivity, and can be

14 About Your System

turned on by pressing the Select button on the LCD panel. The LCD

backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility, the LCD panel, or other tools.

Figure 1-2. LCD Panel Features

Item Buttons Description

1 Left Moves the cursor back in one-step increments.

2 Select Selects the menu item highlighted by the

cursor.

3 Right Moves the cursor forward in one-step

increments.

During message scrolling:

• Press once to increase scrolling speed.

• Press again to stop.

• Press again to return to default scrolling.

• Press again to repeat the cycle.

4 System ID Turns the system ID mode on (LCD panel

flashes blue) and off.

Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS Progress mode.

About Your System 15

Home Screen

The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.

To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon.

Setup Menu

Option Description

BMC or DRAC

NOTE: If an iDRAC6 Express

card is installed on the system, the BMC option is replaced by DRAC.

Set error Select SEL to display LCD error messages in a format

Set home Select the default information to be displayed on the

Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available.

that matches the IPMI description in the SEL. This can be useful when trying to match an LCD message with an SEL entry.

Select Simple to display LCD error messages in a more user-friendly description. See "LCD Panel Features (Optional)" on page 14 for a list of messages in this format.

LCD Home screen. See "View Menu" on page 17 to see the options and option items that can be selected to display by default on the Home screen.

16 About Your System

View Menu

Option Description

BMC IP or DRAC IP

NOTE: If an iDRAC6 Express

card is installed on the system, the BMC IP option is replaced by DRAC IP.

MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.

Name Displays the name of the Host, Model, or User String for

Number Displays the Asset tag or the Service tag for the system.

Power Displays the power output of the system in BTU/hr or

Temperature Displays the temperature of the system in Celsius or

Displays the IPv4 or IPv6 addresses for the optional iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).

NOTE: BMC IP supports only IPv4 addresses.

NOTE: If the iDRAC6 Express card is not installed on the

system, the MAC option displays the MAC addresses for BMC, iSCSIn, or NETn.

the system.

Watts. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16.

Fahrenheit. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16.

About Your System 17

Hard-Drive Status Indicators

Figure 1-3. Hard-Drive Indicators

1 drive-status indicator (green

and amber)

Drive-Status Indicator Pattern (RAID Only) Condition

Blinks green two times per second Identify drive/preparing for removal

Off Drive ready for insertion or removal

Blinks green, amber, and off Drive predicted failure

Blinks amber four times per second Drive failed

Blinks green slowly Drive rebuilding

Steady green Drive online

18 About Your System

2 drive-activity indicator (green)

NOTE: The drive status indicator remains

off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

Drive-Status Indicator Pattern (RAID Only) Condition

Gb 1

Gb 2

5 6

Blinks green three seconds, amber three

Rebuild aborted

seconds, and off six seconds.

Back-Panel Features and Indicators

Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-4. Back-Panel Features and Indicators

Item Indicator, Button, or

Icon Description

Connector

1 VFlash media slot

(optional)

Connects an external SD memory card for the optional iDRAC6 Enterprise card.

2 iDRAC6 Enterprise

port (optional)

Dedicated management port for the optional iDRAC6 Enterprise card.

3 Serial connector Connects a serial device to the system.

4 Video connector Connects a VGA display to the system.

5 USB connectors (2) Connect USB devices to the system.

The ports are USB 2.0-compliant.

6 Ethernet connectors

(2)

Embedded 10/100/1000 NIC connectors.

7 PCIe slots (2) PCI Express (generation 2) expansion

slot (full-height, half-length).

About Your System 19

Item Indicator, Button, or

Connector

8 Active ID CMA

connector

9 System status indicator Lights blue during normal

10 System identification

button

11 Power supply 1 (PS1) 400 W (redundant power supply).

12 Power supply 2 (PS2) 400 W (redundant power supply).

Icon Description

Connector for attaching a system indicator extension cable that is used on a cable management arm.

system operation.

Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

Lights amber when the system needs attention due to a problem.

Turns the system ID modes on and off.

20 About Your System

Guidelines for Connecting External Devices

• Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

• Ensure that the appropriate driver for the attached device has been installed on the system.

• If necessary to enable ports on your system, use the System Setup program.

ee "Entering the System Setup Program

" on page 54

NIC Indicator Codes

Figure 1-5. NIC Indicator Codes

1 link indicator 2 activity indicator

Indicator Indicator Code

Link and activity indicators are off

Link indicator is green The NIC is connected to a valid network link at 1000

Link indicator is amber The NIC is connected to a valid network link at 10/100

Activity indicator is green blinking

The NIC is not connected to the network.

Mbps.

Network data is being sent or received.

About Your System 21

Power Indicator Codes

The power supplies have an indicator that shows whether power is present or whether a power fault has occurred.

• Not lit—AC power is not connected.

• Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational. When the system is on, it also indicates that the power supply is providing DC power to the system.

• Amber—Indicates a problem with the power supply.

• Alternating green and amber—When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply (a high output power supply and an Energy Smart power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.

Figure 1-6. Power Supply Status Indicator

1 Power Supply Status LED

22 About Your System

Diagnostic Lights (Optional)

The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

Table 1-1. Diagnostic Indicator Code

Code Causes Corrective Action

The system is in a normal off condition or a possible pre-BIOS failure has occurred.

The diagnostic lights are not lit after the system successfully boots to the operating system.

The system is in a normal operating condition after POST.

BIOS checksum failure detected; system is in recovery mode.

Possible processor failure. See "Troubleshooting the

Plug the system into a working electrical outlet and press the power button.

Information only.

See "Getting Help" on page 169.

Processor" on page 160.

Memory failure. See "Troubleshooting System

Memory" on page 153.

Possible expansion card failure.

Possible video failure. See "Getting Help" on page 169.

See "Troubleshooting an Expansion Card" on page 159.

About Your System 23

Code Causes Corrective Action

Hard drive failure. Ensure that the diskette drive and

hard drive are properly connected. See "Hard Drives" on page 83 for information on the drives installed in your system.

Possible USB failure. See "Troubleshooting a USB

Device" on page 146.

No memory modules detected.

System board failure. See "Getting Help" on page 169.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Possible system resource configuration error.

Other failure. Ensure that the optical drive and

See "Troubleshooting System Memory" on page 153.

See "Getting Help" on page 169.

hard drives are properly connected. See "Troubleshooting Your System" on page 145 for the appropriate drive installed in your system. If the problem persists, see "Getting Help" on page 169.

24 About Your System

LCD Status Messages (Optional)

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. The table that follows provides a listing of LCD status messages and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 169.

Table 1-2. LCD Status Messages (Optional)

Code Text Causes Corrective Actions

N/A SYSTEM NAME A 62-character string that

can be defined by the user in the System Setup program.

The SYSTEM NAME is displayed under the following conditions:

• The system is powered on.

• The power is off and active errors are displayed.

E1000 Failsafe

voltage error. Contact support.

Check the system event log for critical failure events.

This message is for information only.

You can change the system ID and name in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 53.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

About Your System 25

Table 1-2. LCD Status Messages (Optional) (continued)

Code Text Causes Corrective Actions

E1114 Ambient Temp

exceeds allowed range.

E1116 Memory

disabled, temp above range. Power cycle AC.

E1210 Motherboard

battery failure. Check battery.

E1211 RAID

Controller battery failure. Check battery.

E1216 3.3V Regulator

failure. Reseat PCIe cards.

E1229 CPU # VCORE

Regulator failure. Reseat CPU.

Ambient temperature has reached a point outside of the allowed range.

Memory has exceeded allowable temperature and has been disabled to prevent damage to the components.

CMOS battery is missing or the voltage is outside of the allowable range.

RAID battery is either missing, bad, or unable to recharge due to thermal issues.

3.3 V voltage regulator has failed.

Specified processor VCORE voltage regulator has failed.

See "Troubleshooting System Cooling Problems" on page 151.

Remove AC power to the system for 10 seconds and restart the system.

See "Troubleshooting System Cooling Problems" on page 151. If the problem persists, see "Getting Help" on page 169.

See "Troubleshooting the System Battery" on page 150.

Reseat the RAID battery connector. See "Troubleshooting System Cooling Problems" on page 151.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting an Expansion Card" on page 159.

Reseat the processor. See "Troubleshooting the Processor" on page 160.

If the problem persists, see "Getting Help" on page 169.

26 About Your System

Table 1-2. LCD Status Messages (Optional) (continued)

Code Text Causes Corrective Actions

E122A CPU # VTT

Regulator failure. Reseat CPU.

Specified processor VTT voltage regulator has failed.

Reseat the processor. See "Troubleshooting the Processor" on page 160.

If the problem persists, see "Getting Help" on page 169.

E122C CPU Power

Fault. Power cycle AC.

A power fault was detected when powering up the processor.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

E122D Memory

Regulator # Failed. Reseat DIMMs.

E122E On-board

regulator failed. Call support.

One of the memory regulators has failed.

One of the on-board voltage regulators failed.

Reseat the memory modules. See "Troubleshooting System Memory" on page 153.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

E1310 Fan ## RPM

exceeding range. Check

RPM of specified fan is outside of the intended operating range.

See "Troubleshooting System Cooling Problems" on page 151.

fan.

E1311 Fan module ##

RPM exceeding range. Check fan.

E1313 Fan redundancy

lost. Check fans.

RPM of specified fan in specified module is outside of intended operating range.

The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating.

See "Troubleshooting System Cooling Problems" on page 151.

Check LCD for additional scrolling messages. See "Troubleshooting a Fan" on page 152.

About Your System 27

Table 1-2. LCD Status Messages (Optional) (continued)

Code Text Causes Corrective Actions

E1410 Internal Error

detected. Check "FRU X".

E1414 CPU # temp

exceeding range. Check CPU heatsink.

E1418 CPU # not

detected. Check CPU is seated properly.

E141C Unsupported

CPU configuration. Check CPU or BIOS revision.

E141F CPU # protocol

error. Power cycle AC.

Specified processor has an internal error. The error may or may not have been caused by the processor.

Specified processor is out of acceptable temperature range.

Specified processor is missing or bad, and the system is in an unsupported configuration.

Processor is in an unsupported configuration.

The system BIOS has reported a processor protocol error.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

Ensure that the processor heat sink is properly installed. See "Troubleshooting the Processor" on page 160 and "Troubleshooting System Cooling Problems" on page 151.

Ensure that the specified microprocessor is properly installed. See "Troubleshooting the Processor" on page 160.

Ensure that your processor matches and conforms to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

28 About Your System

Table 1-2. LCD Status Messages (Optional) (continued)

Code Text Causes Corrective Actions

E1420 CPU Bus parity

error. Power cycle AC.

E1422 CPU # machine

check error. Power cycle AC.

E1610 Power Supply #

(### W) missing. Check power supply.

E1614 Power Supply #

(### W) error. Check power supply.

E1618 Predictive

failure on Power Supply # (### W). Check PSU.

E161C Power Supply #

(### W) lost AC power. Check PSU cables.

The system BIOS has reported a processor bus parity error.

The system BIOS has reported a machine check error.

Specified power supply was removed or is missing from the system.

Specified power supply has failed.

An over-temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure.

Specified power supply is attached to the system, but it has lost its AC input.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

See "Troubleshooting Power Supply" on page 151.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supply" on page 151.

About Your System 29

Table 1-2. LCD Status Messages (Optional) (continued)

Code Text Causes Corrective Actions

E1620 Power Supply #

(### W) AC power error. Check PSU cables.

E1624 Lost power

supply redundancy. Check PSU cables.

E1626 Power Supply

Mismatch. PSU1 = ### W, PSU2 = ### W.

E1629 Power required

> PSU wattage. Check PSU and config.

E1710 I/O channel

check error. Review & clear SEL.

Specified power supply's AC input is outside of the allowable range.

The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

The power supplies in the system are not the same wattage.

The system configuration requires more power than the power supplies can provide, even with throttling.

The system BIOS has reported an I/O channel check.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supply" on page 151.

See "Troubleshooting Power Supply" on page 151.

Ensure that power supplies with matching wattage are installed. See the Technical Specifications outlined in your system’s Getting Started Guide.

Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 169.

30 About Your System

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