Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,
DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are re gistered trademarks of Intel Corporation; Micr osoft, W indows,
and Outlook are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
NOTE: Additional documentation may be included with your computer, depending on your country.
What Are You Looking For?Find It Here
• Warranty information
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• How to set up my computer
Dell™ Product Information Guide
Setup Diagram
Finding Information9
What Are You Looking For?Find It Here
• Service Tag and Express Service Code
• Microsoft Windows License Label
www.dell.com | support.dell.com
• Latest drivers for my computer
• Answers to technical service and support questions
• Online discussions with other users and technical
support
• Documentation for my computer
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
®
3.5-inch USB floppy drives, Intel
Pentium®M
processors, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Desktop System Software:
1
Go to
support.dell.com
2
Enter your Service Tag or product model.
3
In the
Download Category
4
Select the operating system and operating system
language for your computer, and click
5
Under
Select a Device
Configuration Utilities
Software
.
and click
Downloads
drop-down menu, click
Submit.
, scroll to
, and click
System and
Dell Desktop System
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com
or
contact technical
support.
• Enter the Express Service Code to direct your call when
contacting technical support. The Express Service Code
is not available in all countries.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
The Dell Support website provides several online tools,
including:
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, order status,
warranty, and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product
specifications, and white papers
.
All
.
10Finding Information
Setting Up and Using Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•Obtain and install updated drivers
•Connect the printer to the computer
•Load paper and install the toner or ink cartridge
•Contact the printer manufacturer for technical assistance
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in
the computer box.
Setting Up and Using Your Computer11
Connecting a Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup, if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with your printer.
3
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
USB connector on computer
www.dell.com | support.dell.com
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
USB printer cable
USB connector
on printer
•Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
•Cable modem connections that provide high-speed Internet access through your local cable
TV line.
NOTE: If you use a dial-up connection, you need an add-in PCI modem expansion card.
12Setting Up and Using Your Computer
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the
3
Follow the instructions on the screen to complete the setup.
MSN Explorer
or
AOL
icon on the Microsoft® Windows® desktop.
If you do not have an
MSN Explorer
or
AOL
icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the
The
3
Click
4
In the next window, click the appropriate option:
•If you do not have an ISP and want to select one, click
Start
button and click
New Connection Wizard
Connect to the Internet
service providers (ISPs)
.
Internet Explorer
appears.
.
.
Choose from a list of Internet
•If you have already obtained setup information from your ISP but you did not receive a
setup CD, click
•If you have a CD, click
5
Click
Next
.
If you selected
Set up my connection manually
Use the CD I got from an ISP
Set up my connection manually
.
.
, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
click
Next
.
How do you want to connect to the Internet?
, and then
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 29. If you cannot connect to the Internet but have successfully connected in the
past, the ISP might have a service outage. Contact your ISP to check the service status, or try
connecting again later.
Setting Up and Using Your Computer13
Playing CDs and DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when
you are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1
Press the eject button on the front of the drive.
2
Place the disc, label side up, in the center of the tray.
www.dell.com | support.dell.com
3
Press the eject button or gently push in the tray.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that
came with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
Play
Move backward within the current track
Pause
Move forward within the current track
Stop
Go to the previous track
Eject
Go to the next track
14Setting Up and Using Your Computer
A DVD player includes the following basic buttons:
Stop
Restart the current chapter
Play
Fast forward
Pau se
Fast reverse
Advance a single frame while in pause mode
Go to the next title or chapter
Continuously play the current title or chapter
Go to the previous title or chapter
Eject
Help
For more information on playing CDs or DVDs, click
on the CD or DVD player (if available).
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1
Click the
Volume Control
2
In the
slide it up or down to increase or decrease the volume.
For more information on volume control options, click
Start
button, point to
.
Volume Control
All Programs→ Accessories→ Entertainment
window, click and drag the bar in the
Help
in the
Volume Control
Volume Control
, and then click
column and
window.
Setting Up and Using Your Computer15
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much
memory and preventing DVD playback, adjust the display properties:
1
Click the
2
3
4
Under
Under
In the
Pick a category
Pick a task...
Display Properties
setting to
5
Click the drop-down menu under
6
www.dell.com | support.dell.com
Click OK.
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and then click
Start
button and click
, click
, click
window, click and drag the bar in
800 by 600 pixels
RecordNow Help
Control Panel
Appearance and Themes
.
.
Change the screen resolution
.
Color quality
or
, and then click
RecordNow Tutorial
.
Screen resolution
Medium (16 bit)
.
to change the
.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at support.sonic.com.
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW,
and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and
DVD+RW media, and can read DVD-R and DVD-RW media. However, DVD-writable drives do
not write to and might not read DVD-RAM media. In addition, commercially available DVD
players for home theater systems might not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1
Click the
RecordNow!
2
Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to
copy.
3
Click
16Setting Up and Using Your Computer
Start
button, point to
Exact Copy
.
All Programs→
Sonic→ RecordNow!
, and then click
4
To copy the CD or DVD:
•
If you have one CD or DVD drive
computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
, ensure that the settings are correct and click
Copy
. The
When prompted, insert a blank CD or DVD into the CD or DVD drive and click
If you have two CD or DVD drives
•
source CD or DVD and click
, select the drive into which you have inserted your
Copy
. The computer copies the data on the CD or DVD to
OK
.
the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media: CD-Rs and CD-RWs
(including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files.
After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more
information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.
Your DVD-writable drive can write to four different types of recording media: CD-Rs, CD-RWs
(including high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to
permanently store large amounts of information. After you create a DVD+R disc, you may not be
able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc
creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update information on that
disc later.
Helpful Tips
•Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
•You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do
not play in most home or car stereos.
•You cannot create audio DVDs with Sonic RecordNow.
•Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
•Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
•Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
•See the Sonic support website at
support.sonic.com
for additional information.
Setting Up and Using Your Computer17
Using a Media Card Reader (Optional)
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
•xD-Picture Card
•SmartMedia (SMC)
•CompactFlash Type I and II (CF I/II)
•MicroDrive Card
•SecureDigital Card (SD)
www.dell.com | support.dell.com
•Memory Stick (MS/MS Pro)
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on
page 92.
xD-Picture Card
and SmartMedia (SMC)
CompactFlash Type I
and II (CF I/II) and
MicroDrive Card
Memory Stick (MS/MS Pro)
SecureDigital Card (SD)/
MultiMediaCard (MMC)
•MultiMediaCard (MMC)
18Setting Up and Using Your Computer
To use the Media Card Reader:
1
Check the media or card to determine the proper orientation for insertion.
2
Slide the media or card into the appropriate slot until it is completely seated in the connector.
If you encounter resistance, do not force the media or card. Check the card orientation and
try again.
Connecting Two Monitors
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI
adapter. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector.
If you are connecting a TV, you may connect only one monitor (VGA or DVI) in addition to the TV.
If you purchased a graphics card that supports dual monitors, follow these instructions to connect
and enable your monitors. The instructions tell you how to connect either two monitors (each with
a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or
aTV.
Connecting Two Monitors With VGA Connectors
1
Follow the procedures in "Before You Begin" on page 53.
NOTE: If your computer has integrated video, do not connect either monitor to the integrated video
connector. If the integrated video connector is covered by a cap, do not remove the cap to connect the
monitor or the monitor will not function.
2
Connect one of the monitors to the VGA (blue) connector on the back of the computer.
Setting Up and Using Your Computer19
3
Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the
DVI (white) connector on the back of the computer.
optional DVI adapter
www.dell.com | support.dell.com
DVI (white) connector*
TV-OUT connector*
VGA (blue) connector
*May not be present on your computer.
Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector
1
Follow the procedures in "Before You Begin" on page 53.
2
Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the
computer.
3
Connect the DVI connector on the other monitor to the DVI (white) connector on the back
of the computer.
Connecting a TV
NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a
TV to your computer. It is not included with your computer.
1
Follow the procedures in "Before You Begin" on page 53.
2
Connect one end of the S-video cable to the optional TV-OUT connector on the back of the
computer.
3
Connect the other end of the S-video cable to the S-video input connector on your TV.
4
Connect the VGA or DVI monitor.
20Setting Up and Using Your Computer
Changing the Display Settings
1
After you connect the monitor(s) or TV, turn on the computer.
®
The Microsoft
2
Enable clone mode or extended desktop mode in the display settings.
Windows® desktop displays on the primary monitor.
•In clone mode, both monitors display the same image.
•In extended desktop mode, you can drag objects from one screen to the other, effectively
doubling the amount of viewable work space.
For information on changing the display settings for your graphics card, see the user’s guide in
the Help and Support Center (click the
system guides
, click
Device guides
Start
button, click
Help and Support
, click
, and then click the guide for your graphics card).
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the
network cable into the modem connector on the computer. Do not plug a network cable into a telephone
wall jack.
1
Connect the network cable to the network adapter connector on the back of your computer.
User and
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network device.
network adapter
connector
network adapter connector on computer
network device
network cable
Setting Up and Using Your Computer21
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the
click
Network Setup Wizard
2
On the welcome screen, click
3
Click
Checklist for creating a network
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack.
www.dell.com | support.dell.com
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Power Management
The Microsoft® Windows® XP power management features can reduce the amount of electricity
your computer uses when it is on and you are not using it. You can reduce power to just the monitor
or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire
computer. When the computer exits from a power conservation mode, the Windows desktop is
restored to the state it was in before it entered the mode.
Start
button, point to
All Programs→ Accessories→ Communications
.
Next
.
.
, and then
NOTE: Windows XP Professional includes security and networking features not available in
Windows XP Home Edition. When a Windows XP Professional computer is connected to a network,
different options related to security and networking appear in certain windows.
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a time-out.
When the computer exits from standby mode, it returns to the operating state it was in before it
entered standby mode.
To set standby mode to automatically activate after a defined period of inactivity:
1
Click the
2
Under
3
Under
To immediately activate standby mode without a period of inactivity, click the
Turn Off Computer
To exit from standby mode, press a key on the keyboard or move the mouse.
NOTICE: If your computer loses power while in standby mode, it may lose data.
Start
button and click
Pick a category
, click
Control Panel
Performance and Maintenance
or pick a Control Panel icon
, and then click
Stand by
, click
Power Options
.
.
.
.
Start
button, click
22Setting Up and Using Your Computer
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and
then completely turning off the computer. When the computer exits from hibernate mode, the
desktop is restored to the state it was in
To activate hibernate mode:
1
Click the
2
Under
3
Under
4
Define your hibernate settings on the Power
Start
button and click
Pick a category
or pick a Control Panel icon
, click
before it entered hibernate mode.
Control Panel
Performance and Maintenance
, click
.
Power Options
Schemes
tab,
.
Advanced
.
tab, and
Hibernate
tab.
To exit from hibernate mode
from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the
computer out of hibernation, because the keyboard and the mouse do not function when the
computer is in hibernate mode.
Because hibernate mode requires a special file on your hard drive with enough disk space to store
the contents of the computer memory, Dell creates an appropriately sized hibernate mode file
before shipping the computer to you. If the computer’s hard drive becomes corrupted,
Windows XP recreates the hibernate file automatically.
,
press the power button. The computer may take a short time to exit
Power Options Properties
Define your standby mode settings, hibernate mode settings, and other power settings in the
Options Properties
1
Click the
2
Under
3
Under
4
Define your power settings on the
Power Schemes Tab
Each standard power setting is called a scheme. If you want to select one of the standard Windows
schemes installed on your computer, choose a scheme from the
The settings for each scheme appear in the fields below the scheme name. Each scheme has
different settings for starting standby mode or hibernate mode, turning off the monitor, and
turning off the hard drive.
Pick a category
or pick a Control Panel icon
window. To access the
Start
button and click
, click
Power Options Properties
Control Panel
Performance and Maintenance
, click
Power Schemes
.
Power Options
tab,
Advanced
.
Power schemes
.
window:
tab, and
Hibernate
drop-down menu.
Power
tab.
The
Power schemes
•
Always On
Home/Office Desk
•
minimal power conservation.
drop-down menu displays the following schemes:
(default) — If you want to use your computer with no power conservation.
— If you use your computer as a home or office computer and you require
Setting Up and Using Your Computer23
•
Presentation
conservation).
— If you want your computer to run without interruption (using no power
Minimal Power Management
•
conservation.
•
Max Battery
batteries for extended periods of time.
If you want to change the default settings for a scheme, click the drop-down menu in the
monitor
,
Turn off hard disks, System stand by
out from the displayed list. Changing the time-out for a scheme field permanently changes the
default settings for that scheme, unless you click
scheme.
www.dell.com | support.dell.com
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may
appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this
problem, always set the monitor to time-out before the hard drive.
Advanced Tab
The
Advanced
•Place the power options icon in the Windows taskbar for quick access.
•Set the computer to prompt you for your Windows password before the computer exits from
standby mode or hibernate mode.
•Program the power button to activate standby mode, activate hibernate mode, or turn off the
computer.
— If you want your computer to run with minimal power
— If your computer is a portable computer and you run your computer from
, or
System hibernates
Save As
and enter a new name for the changed
field, and then select a time-
tab allows you to:
Tur n o ff
To program these functions, click an option from the corresponding drop-down menu and
click
OK
.
Hibernate Tab
The
Hibernate
you defined on the
Hibernate
tab allows you to enable hibernate mode. If you want to use the hibernate settings
Power Schemes
tab.
For more information on power management options:
1
Click the
2
In the
3
In the
Start
button and click
Help and Support
Performance and maintenance
Hyper-Threading
Hyper-Threading is an Intel® technology that can enhance overall computer performance by
allowing one physical processor to function as two logical processors, capable of performing certain
tasks simultaneously. It is recommended that you use the Microsoft
24Setting Up and Using Your Computer
tab, click the
Help and Support
window, click
window, click
Enable hibernate support
.
Performance and maintenance
Conserving power on your computer
®
Windows® XP Service Pack 1
check box on the
.
.
(SP1) or later operating system because Windows XP is optimized to take advantage of
Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some
programs have not been optimized for Hyper-Threading and may require an update from the
software manufacturer. Contact the software manufacturer for updates and information about
using Hyper-Threading with your software.
To determine if your computer is using Hyper-Threading technology:
1
Click the
2
Click
3
In the
Start
button, right-click
Hardware
and click
Device Manager
My Computer
Device Manager
, and then click
.
window, click the plus (+) sign next to
Properties
Processors
.
. If Hyper-Threading
is enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on
accessing system setup, see page 105. For more information on Hyper-Threading, search the
Knowledge Base on the Dell Support website at
support.dell.com
.
Setting Up and Using Your Computer25
www.dell.com | support.dell.com
26Setting Up and Using Your Computer
Solving Problems
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
•If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
•If a peripheral device does not work, ensure that the device is properly connected.
•If an error message appears on the screen, write down the exact message. This message may
help technical support personnel diagnose and fix the problem(s).
•If an error message occurs in a program, see the program’s documentation.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
REPLACETHEBATTERY — If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 98).
If the battery still does not work properly, contact Dell (see page 118).
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
ENSURETHAT MICROSOFT® WINDOWS® RECOGNIZESTHEDRIVE — Click the Start button and
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Solving Problems27
TESTTHEDRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEANTHEDRIVEORDISK — See page 114.
CHECKTHECABLECONNECTIONS
RUNTHE HARDWARE TROUBLESHOOTER — See page 49.
www.dell.com | support.dell.com
RUNTHE DELL DIAGNOSTICS — See page 46.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
ADJUSTTHE WINDOWSVOLUMECONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECKTHESPEAKERSANDSUBWOOFER — See "Sound and Speaker Problems" on page 39.
Problems writing to a CD/DVD-RW drive
CLOSEOTHERPROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURNOFF STANDBYMODEIN WINDOWSBEFOREWRITINGTOA CD/DVD-RW DISC — Search for
the keyword standby in Windows Help.
28Solving Problems
Hard drive problems
RUN CHECK DISK —
1
Click the
2
Right-click
3
Click
4
Click the
5
Under
6
Click
7
Click
Start
button and click
Local Disk C:
Properties
Tools
.
tab.
Error-checking
, click
My Computer
.
Check Now
.
.
Scan for and attempt recovery of bad sectors
Start
.
.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
CHECKTHE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your
e-mail attachments:
1
In Outlook Express, click
2
Click
Do not allow attachments
To ol s
, click
Options
to remove the checkmark.
, and then click
Security
.
CHECKTHETELEPHONELINECONNECTION —
C
HECK THE TELEPHONE JACK —
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
C
SE A DIFFERENT TELEPHONE LINE —
U
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUNTHE MODEM HELPERDIAGNOSTICS — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
Solving Problems29
VERIFYTHATTHEMODEMISCOMMUNICATINGWITH WINDOWS —
1
Click the
2
Click
3
Click
4
Click the
5
Click the COM port for your modem.
6
Click
Start
button and click
Control Panel
Printers and Other Hardware
Phone and Modem Options
Modems
Properties
tab.
, click the
Diagnostics
.
.
.
tab, and then click
Query Modem
communicating with Windows.
If all commands receive responses, the modem is operating properly.
to verify that the modem is
www.dell.com | support.dell.com
ENSURETHATYOUARECONNECTEDTOTHE INTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
A FILENAMECANNOTCONTAINANYOFTHEFOLLOWINGCHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
A REQUIRED .DLL FILEWASNOTFOUND — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
Click the
2
Select the program you want to remove.
3
Click the
4
See the program documentation for installation instructions.
Start
Change or Remove Program
button, click
Control Panel
icon.
, and then click
Add or Remove Programs
.
drive letter :\ ISNOTACCESSIBLE. THEDEVICEISNOTREADY — The drive cannot read the disk.
Insert a disk into the drive and try again.
INSERTBOOTABLEMEDIA — Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer.
30Solving Problems
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