Dell A920 User Manual 2

Dell™ Personal All-In-One Printer A920

Owner’s Manual

Look Inside For:

• Learning about your printer

• Understanding the software

• Maintenance and Troubleshooting

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Order ink cartridges

Dell™ ink cartridges are available only through Dell. You can order ink cartridges online at www.dell.com/supplies or by phone.

USA 877-465-2968

(877-Ink2You)

Canada 877-501-4803

Mexico 001-800-210-7607

Puerto Rico 800-805-7545

UK 0870 907 4574

Ireland 1850 707 407

France 0825387247

Italy 800602705

Spain 902120385

Germany 0800 2873355

Austria 08 20 - 24 05 30 35

Netherlands 020 - 674 4881

Belgium 02.713 1590

Sweden 08 587 705 81

Norway 231622 64

Denmark 3287 5215

Finland 09 2533 1411

Switzerland 0848 801 888

Understanding the printer

# Use the: When you want to:

1 Paper guide Ensure proper paper feeding.

2 Paper support Load paper into the printer.

3 Operator panel Operate the printer.

4 Paper exit tray Hold paper as it exits the printer.

5 Printer (scanner unit) Access the ink cartridges.

6 Top cover Place an item on the scanner glass.

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# Use the: When you want to:

7 USB cable connector Insert the USB cable.

8 Power supply Supply power to the printer.

NOTE: Place the metal contacts to the left.

9 USB cable (sold

separately)

Connect the printer to your computer.

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better

use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal, injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell and DELL logo are trademarks of Dell Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

____________________

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Computer Corporation, One Dell Way, Round Rock, Texas, 78682, USA.

Caution: SAFETY INFORMATION

Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage.

• Use only the power supply provided with this product or the manufacturer’s authorized replacement power supply.

• Connect the power cord to an electrical outlet that is near the product and easily accessible.

• Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION: Do not use the fax feature during a lightning storm. Do

not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Understanding the printer . . . . . . . . . . . . . . . . . . . . . . i

Caution: SAFETY INFORMATION

1 Learning about your printer

Setting up the printer . . . . . . . . . . . . . . . . . . . . . . . 2

Using the operator panel

. . . . . . . . . . . . . . . . . . . . . . 2

2 Understanding the software

Accessing the Dell All-In-One Center . . . . . . . . . . . . . . . 4

The All-In-One Main page

View Saved Images page

Maintain/Troubleshoot page

Accessing Print Properties

The I Want To menu

Print Properties tabs

Save Settings menu

Options menu

Using the Dell Printer Solution Center

. . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . 4

. . . . . . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . iv

. . . . . . . . . . . . . . . 8

Using the Dell Image Expert . . . . . . . . . . . . . . . . . . . . 10

3 Using the printer

Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Contents v

Placing your document on the scanner glass . . . . . . . . . . . . 15

Printing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printing photos

. . . . . . . . . . . . . . . . . . . . . . . . . 16

Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Copying photos

Scanning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Scanning photos

Editing scanned images

. . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . 18

Using special scan features . . . . . . . . . . . . . . . . . . . . . 19

Using Optical Character Recognition

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Faxing

Using BVRP fax software

. . . . . . . . . . . . . . . . . . . . . . 21

Installing BVRP fax software

Configuring BVRP fax software

Sending a one-page fax with BVRP

. . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . 22

Sending a multiple-page fax with BVRP . . . . . . . . . . . . . 23

Receiving faxes with BVRP

Viewing your faxes in BVRP

. . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . 23

Using Fax Console

Installing Fax Console

Configuring Fax Console

Sending a one-page fax with Fax Console

Sending a multiple-page fax with Fax Console

Receiving faxes with Fax Console

. . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . 25

. . . . . . . . . . 25

. . . . . . . . . . . . . . . . 26

Viewing faxes with Fax Console . . . . . . . . . . . . . . . . . 26

Fax troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 26

Creating other projects

. . . . . . . . . . . . . . . . . . . . . . . 27

Contents vi

4 Maintenance

Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Replacing the ink cartridges . . . . . . . . . . . . . . . . . . . . 30

Aligning the ink cartridges

Cleaning the ink cartridge nozzles

5 Troubleshooting

Setup troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 34

General troubleshooting

More troubleshooting

6 Regulatory notices

7 Appendix

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Limited Warranties and Return Policy

Limited Warranty for Dell-Branded Hardware Products (U.S. Only) 52

"Total Satisfaction" Return Policy (U.S. Only)

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

"Total Satisfaction" Return Policy (Canada Only) . . . . . . . . . 60

Dell Software and Peripherals (Canada Only)

One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

. . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . 52

. . . . . . . . . . 55

. . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . 61

Dell Computer Corporation Ink and Toner Cartridges Limited Warranties

. . . . . . . . . . . 63

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) 63

Contents vii

Ink and Toner Cartridges Limited Warranty (Latin America Only) 64

Dell Software License Agreement

. . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

viii Contents

SECTION 1

Learning about your printer

Setting up the printer

Using the operator panel

Setting up the printer

If you have not already done so, follow the steps on the Placemat (poster) to complete the hardware and software installation. If problems occur during the setup process, see Setup troubleshooting on page 34.

Using the operator panel

The printer has an operator panel that lets you scan and copy with the press of a button.

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# Press: To:

1 Power Turn the printer on and off.

2 Scan Start the scanning process and to open the Dell All-In-One Center.

3 Black Copy Make a black and white copy.

4 Color Copy Make a color copy.

5 Paper Feed Feed paper through the printer.

NOTE: Both the computer and the printer must be turned on to make copies.

2 Learning about your printer

SECTION 2

Understanding the software

Accessing the Dell All-In-One Center

Accessing Print Properties

Using the Dell Printer Solution Center

Using the Dell Image Expert

The printer software includes the:

• Dell All-In-One Center—helps you perform various scan and copy operations and manage your saved images.

• Print Properties—helps you adjust print settings.

• Dell Image Expert—helps you edit your photos.

• Dell Printer Solution Center—provides maintenance and troubleshooting help, as well as cartridge ordering information.

Accessing the Dell All-In-One Center

To access the Dell All-In-One Center, click Start → Programs → Dell Printers → Dell AIO Printer A920 → Dell All-In-One Center.

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The All-In-One Main page appears.

The All-In-One Main page

The All-In-One Main page consists of four main sections. The following table describes each of the sections.

From this section: You can:

Scan • Select a program to send the scanned image to.

• Choose what type of image is being scanned.

• Choose how the scan will be used.

NOTE: Click See More Scan Settings to view all settings.

4 Understanding the software

From this section: You can:

Copy • Select the quantity and color of your copies.

• Select a quality setting for your copies.

• Adjust the size of the scanned area.

• Lighten or darken your copies.

• Enlarge or reduce your copies.

NOTE: Click See More Copy Settings to view all settings.

Creative Ta sk s Choose from a variety of creative ideas.

• Enlarge or reduce an image.

• Repeat an image several times on one page.

• Print an image as a multi-page poster.

• E-mail an image to a friend.

• Fax using your computer’s modem.

• Save an image on your computer.

• Edit text found in a scanned document (OCR).

• Modify an image with a photo editor.

Preview section • Select a region of the preview image to scan.

• View an image of what will be printed or copied.

NOTE: For more information about the All-In-One Main page, View Saved Images page, or the

Maintain/Troubleshoot page, click the Help button located in the upper right corner of the screen.

View Saved Images page

Use the View Saved Images page (accessed from the All-In-One Main page) to perform tasks with images that are saved on the computer. The View Saved Images page consists of three sections.

From this section: You can:

Open with... Select a program to send the saved image to.

Print a Copy... • Choose the quantity and color of your copies.

• Select a quality setting for your copies.

• Lighten or darken your copies.

• Enlarge or reduce your copies.

NOTE: Click See More Copy Settings to view all settings.

Understanding the software 5

From this section: You can:

Creative Ta sk s Select from a variety of creative ideas. For a list of creative tasks available

from the All-In-One Main page, see page 5.

Maintain/Troubleshoot page

The Maintain/Troubleshoot page (accessed from the All-In-One Main page) provides you with direct links to the Dell Printer Solution Center. Choose from these topics:

• Maintain or fix quality problems

• Troubleshoot All-In-One problems

• Device status and ink levels

• More printing ideas and how to’s

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• Contact information

•Advanced

• View the software version and copyright information

For more information about the Dell Printer Solution Center, see page 8.

Accessing Print Properties

You can change your printer settings in Print Properties. To open Print Properties:

1 With your document open, click File → Print.

2 In the Print dialog box, click Properties, Preferences, Options, or Setup (depending

The Print dialog box appears.

on your program or operating system).

6 Understanding the software

The Print Properties screen appears along with the I Want To menu.

Print Properties tabs Use the Quality/Copies, Paper Setup, and Print Layout tabs to select the print settings.

I Want To menu Select one of the projects from the menu to help print photos, banners, envelopes, posters, and more.

The I Want To menu

The I Want To menu displays when you open Print Properties. It contains a variety of task wizards to help you select the correct print settings for your project. Close the menu for a full view of the Print Properties dialog box.

Print Properties tabs

All of the print settings are on the three main tabs of the Print Properties software. The following table describes each of the tabs.

From this tab: You can change these settings:

Quality/Copies Quality/Speed—Select a Quality/Speed setting.

Multiple Copies—Customize how the printer prints several copies of a

single print job, collated or normal.

Print Color Images in Black and White—Select this to print color images in black and white.

Pap er Setup Type—Select the type of paper you are using.

Paper S i z e—Select the size of the paper you are using.

Orientation—Select how you want the document oriented on the printed

page. You can print portrait or landscape.

Print Layout Layout—Select the layout you want to print.

Duplexing—Select this when you want to print on both sides of the paper.

NOTE: For additional information about these settings, right-click a setting on the screen, and

then select the What’s This? item.

Understanding the software 7

Save Settings menu

From the Save Settings menu, you can name and save the current Print Properties settings for future use. You can save up to five custom settings.

Options menu

Use the Options menu to make changes to the Quality, Layout, and Printing Status Options settings. For more information on these settings, open the tab dialog box from the menu, and then click the Help button located in the lower right corner of the screen.

The Options menu also provides you with direct links to different parts of the Dell Printer Solution Center (see page 8), as well as software version information.

Using the Dell Printer Solution Center

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The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current print status.

To open the Dell Printer Solution Center, click Start → Programs → Dell Printers → Dell AIO Printer A920 → Dell Printer Solution Center.

The Dell Printer Solution Center appears.

Printer Status

Ink levels

8 Understanding the software

The following table describes the Dell Printer Solution Center tabs.

From this tab: You can:

Printer Status (the tab that appears on Start)

How To • Receive information about basic features.

Troubleshooting • Check the current printer status.

Maintenance • Install a new ink cartridge.

• Check the current printer status. For example, while printing, the status is Busy Printing.

• See what type of paper is loaded into your printer.

• View ink levels.

• Receive scan, copy, fax, and print instructions.

• Receive project information.

• Search the electronic guide.

• Go online to view more ideas.

• View recommended Help topics.

• View common troubleshooting topics.

• Search for more specific troubleshooting topics.

• Visit the support area online.

NOTE: Wait until scanning is complete before installing new cartridges.

• View shopping options for new cartridges.

•Print a test page.

• Clean the ink cartridge nozzles.

•Align the ink cartridges.

• Solve other ink problems.

• Visit the supplies area online.

NOTE: Some links will not work while a job is in progress.

Contact Information • View information about ordering ink or supplies.

• View information about contacting Dell Customer Support.

• View a list of phone numbers.

• Visit the Dell website.

Advanced • Change the printing status window appearance options.

• View software version information.

NOTE: For more information, click the Help button located in the lower right corner of the

screen.

Understanding the software 9

Using the Dell Image Expert

The Dell Image Expert lets you adjust photo attributes. With the Dell Image Expert, you can:

Eliminate red eye Rotate images Attach images to e-mail

Add text to images Resize images Create and share slideshows

Add special effects Create Web pages Make a series of images into a movie

There are two ways to open the Dell Image Expert:

•Click Start → Programs → Dell Computer → Dell Image Expert.

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• From the All-In-One Center send a scanned image to list, select Dell Image Expert.

For detailed instructions using the Dell Image Expert, refer to the documentation.

The User’s Guide can be found at C:\Program Files\Dell Computer\Dell ImageExpert\Dell Image Expert User’s Guide.pdf.

If you purchased your printer separately

Use the Dell Photo Editor for your graphic editing needs.

To access the Dell Photo Editor:

• From the All-In-One Center send a scanned image to list, select Dell Photo Editor.

Use the touch-up tools to edit your graphic.

• Remove Red Eye • Crop • Paint Brush

•Pencil •Text •Line

• Eye Dropper • Flood Fill • Eraser

NOTE: Move your pointer over the tool for a description or click the Help button for instructions

on how to use the tool.

10 Understanding the software

SECTION 3

Using the printer

Loading paper

Placing your document on the scanner glass

Printing

Copying

Scanning

Editing scanned images

Using special scan features

Faxing

Creating other projects

Loading paper

To load other paper types, follow the guidelines on page 13.

To load most types of paper:

1 Place the paper against the right side of the paper support with the print side facing

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2 Squeeze and slide the paper guide to the left edge of the paper.

you and the top of the paper feeding into the paper support.

NOTE: Do not force paper into the printer.

12 Using the printer

You can load up to: Make sure:

100 sheets of plain paper The paper is designed for use with inkjet printers.

10 envelopes

25 sheets of labels The labels are designed for use with inkjet printers.

10 sheets of card stock • The card stock is designed for use with inkjet printers.

• The envelopes are loaded vertically against the right side of the paper support.

• The stamp location is in the upper left corner.

• The envelopes are designed for use with inkjet printers.

• You squeeze and slide the paper guide to the left edge of the envelope (as shown).

NOTE: Do not load envelopes with:

• Holes, perforations, cutouts, or deep embossing.

• Metal clasps, string ties, or metal folding bars.

• Exposed flap adhesive.

• The thickness does not exceed 0.025 inches.

10 greeting cards, index cards, postcards, or photo cards

25 sheets of coated, photo, or glossy paper

10 transparencies • The transparencies are designed for use with inkjet printers.

100 sheets of custom size

paper

25 iron-on transfers • You follow the loading instructions on the iron-on packaging.

20 sheets of banner paper The banner paper is designed for use with inkjet printers.

NOTE: To avoid smearing ink, remove each transparency or photo from the paper exit tray

before the next one exits the printer. Transparencies and photos may require up to 15 minutes to dry.

The cards are loaded vertically against the right side of the paper support.

The glossy or coated side faces you.

• The rough side faces you.

Your paper size fits within these dimensions:

Width – 76 to 216 mm – 3.0 to 8.5 in.

• The blank side faces you.

Length – 127 to 432 mm – 5.0 to 17.0 in.

Using the printer 13

Before you begin copying, scanning, printing, or sending faxes, refer to the information below about how much paper the printer exit tray can hold.

The printer paper exit tray can hold:

• 25 sheets of paper • 10 envelopes

• 10 sheets of labels • 10 cards

• 1 transparency • 1 sheet of coated, photo, or glossy paper

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14 Using the printer

Placing your document on the scanner glass

1 Open the top cover.

2 Place the item you want to copy face down on the scanner glass.

NOTE: Make sure the upper left corner of the front of the item aligns with the arrow.

3 Close the scanner lid to avoid dark edges.

Using the printer 15

+ 58 hidden pages