Dell A90 User Manual

Vostro™ | A90

Setup and

Quick Reference Guide

This guide provides a features overview, specifications, and quick setup, software, and

troubleshooting information for your computer. For more information about your operating

system, devices, and technologies, see the Dell Technology Guide at support.dell.com.

PP39S

Notes, Notices, and Cautions

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

NOTICE:

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual
property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.
Reverse engineering or disassembly is prohibited.

_________________

Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Vostro , Wi-Fi Catcher, DellConnect, are trademarks of Dell Inc.; Bluetooth is a registered trademark
owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Pentium, Core, and Celeron are registered trademarks of Intel Corporation in
the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

August 2008 P/N C242J Rev. A00

Contents

Contents

About Your Computer. . . . . . . . 5

Front View

Right View

Left View

Battery Removal

Quick Setup

Connecting to the Internet

. . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . 11

. . . . . . . . . . . . . . 13

. . . . . . 16

Setting Up Your Internet
Connection

. . . . . . . . . . . . . 16

Transferring Information to
a New Computer

Specifications

Troubleshooting Tips

. . . . . . . . . . . . 18

. . . . . . . . . . . 23

. . . . . . . 31

Using the Hardware
Troubleshooter

. . . . . . . . . . . . . . . . . . . . 31

Tip s

Power Problems . . . . . . . . . . 32

Memory Problems

. . . . . . . . . . . . . 31

. . . . . . . . . 33

3

Contents

Lockups and Software Problems. . 33

Dell Technical Update Service

Dell Support Utility

Dell Diagnostics

. . . . . . . . . 35

. . . . . . . . . . 36

. . . 35

Reinstalling Software . . . . . . . 39

Drivers

. . . . . . . . . . . . . . . . . . 39

Identifying Drivers . . . . . . . . . 39

Reinstalling Drivers and

. . . . . . . . . . . . . . . 39

Utilities

Restoring Your Operating System . . 41

Using Microsoft® Windows

System Restore . . . . . . . . . . . 42

Using the Operating System

. . . . . . . . . . . . . . . . 43

Media

4

®

Finding Information . . . . . . . . 45

Getting Help

Obtaining Assistance

Technical Support and
Customer Service

Online Services

AutoTech Service

Automated Order-Status
Service

. . . . . . . . . . . . . 49

. . . . . . . . . 49

. . . . . . . . . . 50

. . . . . . . . . . . 50

. . . . . . . . . . 51

. . . . . . . . . . . . . . . 51

Problems With Your Order . . . . . . 52

Product Information

Before You Call

Contacting Dell

. . . . . . . . . 52

. . . . . . . . . . . . 52

. . . . . . . . . . . . 54

Index . . . . . . . . . . . . . . . . . . . . . . 55

About Your Computer

About Your Computer

Front View

2

1

7

6

1 power light 2 battery light

3 camera activity light 4 camera

3

4

5 display 6 touch pad

7 integrated single

analog microphone

5

5

About Your Computer

Power light – Turns on when you turn on
the computer.

The light operates as follows:

On AC adapter -

•

Solid white:

–

The computer is on.

–

The computer is off or in hibernate
mode with less than 90 per cent
battery charge and the battery is

On battery -

•

Solid white: The computer is on.

•

Flashing white: The computer is in
standby mode.

•

Off: The computer is off or in
hibernate mode.

Battery status light – Blinks amber to
indicate that the battery charge is low.
Connect to an AC adapter to charge the
battery.

charging.

•

Flashing white: The computer is in
standby mode.

•

Off: The computer is off or in
hibernate mode and the battery is
adequately charged.

CAMERA ACTIVITY LIGHT — Indicates when

the camera is on or off.

CAMERA — Built-in camera for video capture,

conferencing, and chat.

DISPLAY — For more information on the display,

see Dell Technology Guide.

TOUCH PAD — Provides the functionality of a

mouse.

6

About Your Computer

INTEGRATED SINGLE ANALOG
MICROPHONE — Used for chatting and voice

recording.

Right View

1

2

3

4

5

6

7

1 network connector 2 keyboard

3 VGA connector 4 USB connector

5 air vents 6 audio-in/microphone

connector

7 audio out/headphone

connector

NETWORK CONNECTOR (RJ-45)

Connects the computer to a
network. The two lights next to
the connector indicate status
and activity for wired network
connections.

KEYBOARD — For more information on the

keyboard, see Dell Technology Guide. Wireless and
volume control keys are also located on the
keyboard.

7

About Your Computer

Press <Fn><2> to turn on/off
your wireless devices

Press <Fn><3> to view details
of your battery status, battery
health, and to get battery tips

Press <Fn><4> to mute the
sound

Press <Fn><5> to turn down
the volume

Press <Fn><6> to turn up the
volume

USING WIRELESS — To turn on/off wireless,

press the wireless key combination (<Fn><2>) on
the keyboard. A confirmation of your selection

8

appears on the screen. This key allows you to
quickly turn all of your wireless radios (Bluetooth
and WiFi) off, such as when you are asked to
disable all wireless radios on an airplane flight.

Pressing <Fn><2> one time turns all your radios off
and pressing the key combination again returns
your wireless radios to their respective states they
were in before you pressed the key the first time.

VGA CONNECTOR

Connects video devices, such
as a monitor.

USB CONNECTOR

Connects USB devices, such
as a mouse, keyboard, or
printer.

About Your Computer

AIR VENTS — The computer creates airflow

through the vents, which prevents the computer
from overheating.

CAUTION: Do not block, push objects into,

or allow dust to accumulate in the air vents.
Do not store your Dell™ computer in a low­airflow environment, such as a closed
briefcase, while it is running. Restricting the
airflow can damage the computer or cause
a fire.

AUDIO CONNECTORS

Attach headphones to the connector

Attach a microphone to the connector

Left View

1 3-in-1 media card

reader slot

3 AC adapter

connector

3

4

2 USB connectors (2)

4 security cable slot

1

2

9

About Your Computer

3-IN-1 MEDIA CARD READER — Provides a

fast and convenient way to view and share digital
photos, music, videos, and documents stored on the
following digital memory cards:

• Secure digital (SD) memory card

• Secure Digital High Capacity (SDHC) card

• Multi Media card (MMC)

• Memory Stick

NOTE: Your computer ships with a plastic

blank installed in the media card slot. Blanks
protect unused slots from dust and other
particles. Save the blank for use when no
media card is installed in the slot. Blanks
from other computers may not fit your
computer.

USB CONNECTORS

Connect USB devices, such as
a mouse, keyboard, or printer.

10

ADAPTER CONNECTOR — Attaches an AC

AC

adapter to the computer. The AC adapter converts
AC power to the DC power required by the
computer. You can connect the AC adapter with
your computer turned on or off.

CAUTION: The AC adapter works with

electrical outlets worldwide. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or improperly connecting the cable to
the power strip or electrical outlet may
cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter

cable from the computer, grasp the connector,
not the cable itself, and pull firmly, but gently to
help prevent damage to the cable.

NOTE: Plug the power cord and the adapter

firmly in, and ensure that the light is on.

SECURITY CABLE SLOT — Lets you attach a

commercially available antitheft device to the
computer.

About Your Computer

Battery Removal

CAUTION: Before you begin any of the

procedures in this section, follow the safety
instructions that shipped with your computer.

CAUTION: Using an incompatible battery

may increase the risk of fire or explosion.
Replace the battery only with a compatible
battery purchased from Dell. The battery is
designed to work with your Dell™ computer.
Do not use a battery from other computers
with your computer.

CAUTION: Before removing or replacing the

battery, turn off the computer, disconnect the
AC adapter from the electrical outlet and the
computer, disconnect the modem from the
wall connector and computer, and remove
any other external cables from the computer.

1

1 battery 2 battery release

2

latch (2)

11

About Your Computer

To remove the battery:

1 Ensure that the computer is turned off. 2 Slide the two battery release latches to the

unlock position.

3 Slide the battery out.

To replace the battery, slide the battery into the bay
until it clicks into place.

12

Quick Setup

Quick Setup

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

CAUTION: Do not block, push objects into,

or allow dust to accumulate in the air vents.
Do not store your computer in a low-airflow
environment, such as a closed briefcase, while
it is running. Restricting the airflow can
damage the computer or cause a fire.

CAUTION: The AC adapter works with

electrical outlets worldwide. However, power
connectors and power strips vary among
countries. Using an incompatible cable or
improperly connecting the cable to the power
strip or electrical outlet may cause fire or
equipment damage.

NOTICE: When you disconnect the

AC adapter cable from the computer, grasp
the connector, not the cable itself, and pull
firmly but gently to avoid damaging the cable.
When you wrap the AC adapter cable, ensure
that you follow the angle of the connector on
the AC adapter to avoid damaging the cable.

NOTE: Some devices may not be included if

you did not order them.

1 Connect the AC adapter to the AC adapter

connector on the computer and to the
electrical outlet.

13

Quick Setup

2 Connect the network cable.

3 Connect USB devices, such as a mouse or

keyboard.

14

4 Open the computer display and press the

power button to turn on the computer.

NOTE: It is recommended that you turn on

and shut down your computer at least once
before you install any cards or connect the
computer to a docking device or other
external device, such as a printer.

5 Connect to the Internet. See "Connecting to

the Internet" on page 16 for more information.

Quick Setup

4

5

3

2

1

2

1

1 Internet service 2 cable or DSL modem

3 wireless router 4 laptop with wired connection

5 laptop with wireless connection

3

15

Quick Setup

Connecting to the Internet

NOTE: ISPs (Internet Service Providers) and

ISP offerings vary by country.

To connect to the Internet, you need a modem or
network connection and an Internet service
provider (ISP). If you are using a dial-up connection,
connect a telephone line to the modem connector
on your computer and to the telephone wall
connector before you set up your Internet
connection. If you are using a DSL or cable/satellite
modem connection, contact your ISP or cellular
phone service for setup instructions.

Setting Up Your Internet Connection

NOTE: The instructions in this section are for

computers with Windows XP operating
system only.

To set up an Internet connection with a desktop
shortcut provided by your ISP:

1 Save and close any open files, and exit any

open programs.

16

2 Double-click the ISP icon on the Microsoft

Windows

3 Follow the instructions on the screen to

complete the setup.

If you do not have an ISP icon on your desktop or if
you want to set up an Internet connection with a
different ISP, perform the steps in the appropriate
section below.

®

desktop.

NOTE: If you cannot connect to the Internet,

see the Dell Technology Guide. If you have
successfully connected in the past, the ISP
might have a service outage. Contact your
ISP to check the service status, or try
connecting again later.

NOTE: Have your ISP information ready. If

you do not have an ISP, consult the Connect
to the Internet wizard.

®

Quick Setup

Microsoft® Windows® XP Operating
System

1 Save and close any open files, and exit any

open programs.

2 Click Start→ Internet Explorer→ Connect to

the Internet.

3 In the next window, click the appropriate

option:

• If you do not have an ISP, click Choose
from a list of Internet service providers
(ISPs).

• If you have already obtained setup
information from your ISP but you did
not receive a setup CD, click Set up my
connection manually.

• If you have a setup CD, click Use the CD
I got from an ISP.

4 Click Next.

If you selected Set up my connection
manually in step 3, continue to step 5.
Otherwise, follow the instructions on the
screen to complete the setup.

NOTE: If you do not know which type

of connection to select, contact
your ISP.

5 Click the appropriate option under How do

you want to connect to the Internet?, and
click Next.

6 Use the setup information provided by your

ISP to complete the setup.

17

Quick Setup

Transferring Information to a New Computer

Windows XP provides the Files and Settings
Transfer Wizard to move data from a source
computer to a new computer.

You can transfer the data to the new computer over
a network or serial connection, or you can store it
on removable media, such as a writable CD, for
transfer to the new computer.

NOTE: You can transfer information from

an old computer to a new computer by
directly connecting a serial cable to the
input/output (I/O) ports of the two computers.
For instructions on setting up a direct cable
connection between two computers, see
Microsoft Knowledge Base Article #305621,
titled How to Set Up a Direct Cable

Connection Between Two Computers in
Windows XP. This information may not be

available in certain countries.

For transferring information to a new computer, you
must run the Files and Settings Transfer Wizard.

18

Running the Files and Settings Transfer
Wizard With the Operating System Media

NOTE: This procedure requires the

Operating System media. This media is
optional and may not be included with
certain computers.

NOTE: Your computer may or may not have

an optical drive. Use an external optical drive
or any external storage device for the
procedures that involve media.

To prepare a new computer for the file transfer:

1 Open the Files and Settings Transfer Wizard:

click Start→ All Programs→ Accessories→

System Tools→ Files and Settings Transfer
Wizard.

2 When the Files and Settings Transfer Wizard

welcome screen appears, click Next.

3 On the Which computer is this? screen,

click New Computer→ Next.

Quick Setup

4 On the Do you have a Windows XP CD?

screen, click I will use the wizard from the
Windows XP CD→ Next.

5 When the Now go to your old computer

screen appears, go to your old or source
computer. Do not click Next at this time.

To copy data from the old computer:

1 On the old computer, insert the Windows XP

Operating System media.

2 On the Welcome to Microsoft Windows XP

screen, click Perform additional tasks.

3 Under What do you want to do?, click

Transfer files and settings→ Next.

4 On the Which computer is this? screen, click

Old Computer→ Next.

5 On the Select a transfer method screen, click

the transfer method you prefer.

6 On the What do you want to transfer?

screen, select the items you want to transfer
and click Next.

7 After the information has been copied, the

Completing the Collection Phase screen
appears.

8 Click Finish.

To transfer data to the new computer:

1 On the Now go to your old computer screen

on the new computer, click Next.

2 On the Where are the files and settings?

screen, select the method you chose for
transferring your settings and files and click
Next.

3 The wizard applies the collected files and

settings to your new computer.

4 On the Finished screen, click Finished, and

restart the new computer.

19

Quick Setup

Running the Files and Settings Transfer
Wizard Without the Operating System
Media

NOTE: Your computer may or may not have

an optical drive. Use an external optical drive
or any external storage device for the
procedures that involve media.

To run the Files and Settings Transfer Wizard
without the Operating System media, you must
create a wizard disk that will allow you to create a
backup image file to removable media.

To create a wizard disk, use your new computer
with Windows XP and perform the following steps:

1 Open the Files and Settings Transfer Wizard:

click Start→ All Programs→ Accessories→

System Tools→ Files and Settings Transfer
Wizard.

2 When the Files and Settings Transfer Wizard

welcome screen appears, click Next.

3 On the Which computer is this? screen, click

New Computer→ Next.

20

4 On the Do you have a Windows XP CD?

screen, click I want to create a Wizard Disk
in the following drive→ Next.

5 Insert the removable media, such as a

writable CD, and click OK.

6 When the disk creation completes and the

Now go to your old computer

message appears, do not click Next.

7 Go to the old computer.

To copy data from the old computer:

1 On the old computer, insert the wizard disk,

and click Start→ Run.

2 In the Open field on the Run window, browse

to the path for fastwiz (on the appropriate
removable media) and click OK.

3 On the Files and Settings Transfer Wizard

welcome screen, click Next.

4 On the Which computer is this?

Old Computer→ Next.

5 On the Select a transfer method screen, click

the transfer method you prefer.

screen, click

Quick Setup

6 On the What do you want to transfer?

screen, select the items you want to transfer
and click Next.

7 After the information has been copied, the

Completing the Collection Phase screen
appears.

8 Click Finish.

To transfer data to the new computer:

1 On the Now go to your old computer screen

on the new computer, click Next.

2 On the Where are the files and settings?

screen, select the method you chose for
transferring your settings and files and click
Next. Follow the instructions on the screen.

3 The wizard reads the collected files and

settings and applies them to your new
computer.

4 When all of the settings and files have been

applied, the Finished screen appears.

5 Click Finished and restart the new computer.

NOTE: For more information about this

procedure, search support.dell.com for
document #154781 (What Are The Different

Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using
the Microsoft
System?).

®

Windows® XP Operating

NOTE: Access to the Dell™ Knowledge Base

document may not be available in certain
countries.

21

Quick Setup

22

Specifications

Specifications

NOTE: Offerings may vary by region. For

more information regarding the configuration
of your computer, click Start→ Help and
Support and select the option to view
information about your computer.

Processor

®

Processor type Intel

L2 cache 512 KB

External bus
frequency

Computer Information

System Chipset Intel 945GSE

Data bus width 64 bits

DRAM bus width single channel 64-bit buses

Atom™ N270

533 MHz

Computer Information (Continued)

Processor
address bus
width

Flash EPROM 1 MB

PCI bus 32 bits

Memory

Memory module
connector

Memory module
capacities

Memory type 533/667/800 MHz DDR2

NOTE: For instructions on upgrading your memory,
see the Service Manual on the Dell Suppport
website at support.dell.com.

32 bits

one internally-accessible
SODIMM socket

1 GB

SODIMM

23

Specifications

Internal Storage

Type SSD (Solid-state drive) (MLC)

Capacity 8 GB

Ports and Connectors

Audio integrated analog

microphone, microphone
connector, one stereo
headphone/speakers
connector

Network adapter RJ-45 port

USB three 4-pin USB 2.0-

compliant connectors

Video 15-hole connector

24

Communications

Modem Type External V.92 56K USB

Modem

Modem interface Universal Serial Bus

(USB)

Network adapter 10/100 Ethernet LAN on

system board

Wireless internal WLAN (Mini-

Card) with WiFi bg,
Bluetooth

®

wireless

technology

Video

Video controller Intel 945GSE UMA

Video memory 8 MB of system memory

LCD interface LVDS

Specifications

Audio

Audio type two-channel high

definition audio

Audio controller Realtek ALC268

Stereo conversion 24-bit (analog-to-digital

and digital-to-analog)

Internal interface Intel high-definition

audio

External interface integrated analog

microphone,
microphone-in
connector, stereo
headphones/speakers
connector

Speaker two 4-ohm speakers

Internal speaker
amplifier

0.5 watt per channel into
4 ohms

Volume controls program menus

Display

Type (TrueLife) 8.9 inch WSVGA

Dimensions:

Height

Width

129.55 mm (5.1 in)

213.36 mm (8.2 in)

Maximum resolution 1024 x 600

Refresh rate 60 Hz

Operating angle 0° (closed) to 135°

Viewing angles:

Horizontal

Vertical

+/- 40° (LED) min.

+15°/ -30° (LED) min.

Pixel pitch 0.2235 mm

25

Specifications

Display (Continued)

Controls brightness can be

controlled through
keyboard shortcuts (see
Dell Technology Guide
for more information.)

Keyboard

Number of keys 61 (U.S. and Canada); 66

(Europe); 68 (Japan); 62
(Korea)

Touch Pad

X/Y position

240 cpi
resolution (graphics
table mode)

26

Touch Pad (Continued)

Size:

Width

62 mm (2.44 in) sensor­active area

Height

32.5 mm (1.28 in) rectangle

Camera

Pixel 0.3 megapixel

Video resolution 640x480 at 30fps

Diagonal viewing

66°

angle

Battery

Type 4-cell lithium ion

Depth 58.23 mm (2.30 in)

Height 21.5 mm (0.8 in)

Width 140.6 mm (5.54 in)

Specifications

Battery (Continued)

Weight 0.23 kg (0.5 lb)

Voltage 14.8 VDC

Charge time
(approximate)

:

4 hours (when computer

is off)

Operating time Battery operating time

varies depending on
operating conditions and
can be significantly
reduced under certain
power-intensive
conditions.
See Dell Technology
Guide for more
information.

Life span (approximate) 300 discharge/charge

cycles

Battery (Continued)

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to
149°F)

Coin-cell battery CR-2032

AC Adapter

Input voltage 100–240 VAC

Input current

1.0 A

(maximum)

Input frequency 50–60 Hz

Output current 1.58 A (maximum)

Output power 30 W

Rated output voltage 19.5 +/–1.0 VDC

27

Specifications

AC Adapter (Continued)

Dimensions:

30 W (APD):

Height

Width

Depth

Weight (with

59.2 mm (2.33 in)

34.0 mm (1.34 in)

85.0 mm (3.35in)

0.15 kg (0.33 lb)

cables)

30 W (ESP):

Height 57.0 mm (2.24 in)

Width 40.0 mm (1.57 in)

Depth 80.0 mm (3.15in)

Weight (with

0.18 kg (0.40 lb)

cables)

28

AC Adapter (Continued)

30 W (PI):

Height 70.0 mm (2.76 in)

Width 36.0 mm (1.42 in)

Depth 78.0 mm (3.07in)

Weight (with

0.156 kg (0.34 lb)

cables)

Physical

Height 27.2 mm to 31.7 mm

(1.07 in to 1.25 in)

Width 232 mm (9.1 in)

Depth 172 mm (6.80 in)

Weight (with 4-cell battery):

Configurable to less

1.07 kg (2.36 lb)

than

Specifications

Computer Environment

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to
149°F)

Relative humidity (maximum):

Operating

10% to 90%
(noncondensing)

Storage

5% to 95%
(noncondensing)

Maximum vibration (using a random-vibration
spectrum that simulates user environment):

Operating

Storage

0.66 GRMS

1.3 GRMS

Maximum shock (measured with solid-state drive
in head-parked position and a 2-ms half-sine
pulse):

Computer Environment (Continued)

Operating

Storage

110 G

163 G

Altitude (maximum):

Operating

–15.2 to 3048 m

(–50 to 10,000 ft)

Storage

–15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne containment
level

G2 or lower as defined
by ISA-S71.04-1985

29

Specifications

30

Troubleshooting Tips

Troubleshooting Tips

CAUTION: Always unplug your computer

from the electrical outlet before opening
the cover.

Using the Hardware Troubleshooter

To start the Hardware Troubleshooter:

1 Click Start→ Help and Support.
2 Typ e hardware troubleshooter in

the search field and press <Enter> to start
the search.

3 In the Fix a Problem section, click Hardware

Troubleshooter.

4 In the Hardware Troubleshooter list, select

the option that best describes the problem
and click Next to follow the remaining
troubleshooting steps.

Tips

• If a device does not work, ensure that the
device is properly connected.

• If you added or removed a part before the
problem started, review the installation
procedures and ensure that the part is
correctly installed.

• If an error message appears on the screen,
write down the exact message. This
message may help support personnel to
diagnose and fix the problem(s).

• If an error message occurs in a program,
see the program documentation.

31

Troubleshooting Tips

Power Problems

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see
www.dell.com/regulatory_compliance.

IF THE POWER LIGHT IS OFF — The

computer is either turned off or is not receiving
power.

• Reseat the power cable in the power
connector on the back of the computer and
the electrical outlet.

• Bypass power strips, power extension
cables, and other power protection devices
to verify that the computer turns on properly.

• Ensure that any power strips being used are
plugged into an electrical outlet and are
turned on.

• Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.

32

• Ensure that the main power cable and front
panel cable are securely connected to the
system board.

IF THE POWER LIGHT IS SOLID WHITE AND

THE COMPUTER IS NOT RESPONDING —

The display may not be responding. Press the
power button until the computer turns off and then
turn it back on. If the problem persists, see the
Dell Technology Guide on your computer or on the
Dell Support website at support.dell.com.

IF THE POWER LIGHT IS BLINKING

WHITE — The computer is in standby mode.

Press a key on the keyboard, move the mouse, or
press the power button to resume normal operation.

ELIMINATE INTERFERENCE — Some possible

causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices connected to the same

power strip

• Multiple power strips connected to the same
electrical outlet

Troubleshooting Tips

Memory Problems

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see
www.dell.com/regulatory_compliance.

IF YOU RECEIVE AN INSUFFICIENT MEMORY

MESSAGE —

• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.

• See the software documentation for
minimum memory requirements. If
necessary, install additional memory.

• Reseat the memory modules to ensure that
your computer is successfully
communicating with the memory.

• Run the Dell Diagnostics (see "Dell
Diagnostics" on page 36).

IF YOU EXPERIENCE OTHER MEMORY

PROBLEMS —

• Reseat the memory modules to ensure that
your computer is successfully
communicating with the memory.

• Ensure that you are following the memory
installation guidelines.

• Ensure that the memory you are using is
supported by your computer. For more
information about the type of memory
supported by your computer, see
"Specifications" on page 23.

• Run the Dell Diagnostics (see "Dell
Diagnostics" on page 36).

Lockups and Software Problems

NOTE: The procedures in this document

were written for the Windows default view,
so they may not apply if you set your Dell
computer to the Windows Classic view.

33

Troubleshooting Tips

The computer does not start up

ENSURE THAT THE POWER CABLE IS

FIRMLY CONNECTED TO THE COMPUTER
AND TO THE ELECTRICAL OUTLET

A program stops responding

END THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously to

access the Task Manager, and click the
Applications tab.

2 Click to select the program that is no longer

responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation

instructions in its documentation or on a
floppy disk, CD, or DVD.

CHECK THE SOFTWARE

DOCUMENTATION — If necessary, uninstall

and then reinstall the program.

34

A program is designed for an earlier
Microsoft

®

Windows® operating system

RUN THE PROGRAM COMPATIBILITY

IZARD —

W

The Program Compatibility Wizard configures a
program so that it runs in an environment similar to
non-XP operating system environments.

1 Click Start→ All Programs→ Accessories→

Program Compatibility Wizard→ Next.

2 Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are

unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the
power button for at least 6 seconds (until the
computer turns off), and then restart your computer.

Troubleshooting Tips

Other software problems

CHECK THE SOFTWARE DOCUMENTATION

OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —

• Ensure that the program is compatible with
the operating system installed on your
computer.

• Ensure that your computer meets the
minimum hardware requirements needed to
run the software. See the software
documentation for information.

• Ensure that the program is installed and
configured properly.

• Verify that the device drivers do not conflict
with the program.

• If necessary, uninstall and then reinstall the
program.

Dell Technical Update Service

The Dell Technical Update service provides
proactive e-mail notification of software and
hardware updates for your computer. To enroll for
the Dell Technical Update service, go to
support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility provides self-support
information, software updates, and health scans of
your computing environment. Access the Dell
Support Utility from the icon on the taskbar, or
from the Start menu.

If the Dell Support icon does not appear in your
taskbar:

1 Click Start→ All Programs→ Dell Support→

Dell Support Settings.

2 Ensure that the Show icon on the taskbar

option is checked.

35

Troubleshooting Tips

NOTE: If the Dell Support Utility is not

available from the Start menu, go to
support.dell.com and download the software.

For more information about the Dell Support Utility,
click the question mark (?) at the top of the Dell
Support screen.

™

Dell Diagnostics

CAUTION: Before you begin any of the

procedures in this section, read the safety
information that shipped with your
computer. For additional best practices
information see www.dell.com/
regulatory_compliance.

Starting the Dell Diagnostics From Your
Solid-state Drive

1 Ensure that the computer is connected to a

working electrical outlet.

2 Turn on (or restart) your computer.

36

3 When the DELL™ logo appears, press <0>

immediately. Select Diagnostics from the
start menu and press <Enter>.

NOTE: If you wait too long and the

operating system logo appears,
continue to wait until you see the
Microsoft
then shut down your computer and try
again.

®

Windows® desktop, and

NOTE: If you see a message stating

that no diagnostics utility partition has
been found, run the Dell Diagnostics
from the Drivers and Utilities media.

4 Press any key to start the Dell Diagnostics

from the diagnostics utility partition on your
solid-state drive, and follow the instructions
on the screen.

Troubleshooting Tips

Starting the Dell Diagnostics From the Dell
Drivers and Utilities Media

NOTE: The Dell Drivers and Utilities media is

optional and may not ship with your
computer.

NOTE: Your computer may or may not have

an optical drive. Use an external optical drive
or any external storage device for the
procedures that involve media.

1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer.

When the DELL logo appears, press <0>
immediately.

NOTE: If you wait too long and the

operating system logo appears,
continue to wait until you see the
Microsoft
shut down your computer and try again.

®

Windows® desktop; then,

NOTE: The next steps change the boot

sequence for one time only. On the
next start-up, the computer starts
according to the devices specified in
the system setup program.

3 When the boot device list appears, highlight

CD/DVD/CD-RW and press <Enter>.

4 Select the Boot from CD-ROM option from

the menu that appears and press <Enter>.

5 Type

6 Select Run the 32 Bit Dell Diagnostics from

7 When the Dell Diagnostics Main Menu

1 to start the CD menu and press

<Enter> to proceed.

the numbered list. If multiple versions are
listed, select the version that is appropriate
for your computer.

appears, select the test that you want to run,
and follow the instructions on the screen.

37

Troubleshooting Tips

38

Reinstalling Software

Reinstalling Software

Drivers

Identifying Drivers

If you experience a problem with any device,
identify whether the driver is the source of your
problem and, if necessary, update the driver.

1 Click Start→ Control Panel→ System.
2 In the System Properties window, click the

Hardware tab, and click Device Manager.

Scroll down the list of devices and check if any
device has an exclamation point (a yellow circle
with a [!]) on the device icon.

If an exclamation point is next to the device name,
you may need to reinstall the driver or install a new
driver (see "Reinstalling Drivers and Utilities" on
page 39).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at

support.dell.com and your Drivers and
Utilities media provide approved drivers for
Dell™ computers. If you install drivers
obtained from other sources, your computer
might not work correctly.

Returning to a Previous Device Driver
Version

1 Click Start→ My Computer→ Properties→

Hardware→ Device Manager.

2 Right-click the device for which the new

driver was installed and click Properties.

3 Click the Drivers tab→ Roll Back Driver.

39

Reinstalling Software

If Device Driver Rollback does not resolve the
problem, then use System Restore (see "Restoring
Your Operating System" on page 41) to return your
computer to the operating state that existed before
you installed the new driver.

Using the Drivers and Utilities Media

If using Device Driver Rollback or System Restore
(see "Restoring Your Operating System" on page 41)
does not resolve the problem, reinstall the driver
from your Drivers and Utilities media.

1 With the Windows desktop displayed, insert

your Drivers and Utilities media.

If this is your first time to use the Drivers and
Utilities media, go to step 2. If not, go to step 5.

2 When the Drivers and Utilities media

installation program starts, follow the
prompts on the screen.

NOTE: In most cases, the Drivers and

Utilities program starts running

automatically. If it does not, start

40

Windows Explorer, click your media
drive directory to display the media
contents, and then double-click the
autorcd.exe file.

3 When the InstallShield Wizard Complete

window appears, remove the Drivers and
Utilities media and click Finish to restart the
computer.

4 When you see the Windows desktop,

reinsert the Drivers and Utilities media.

5 At the Welcome Dell System Owner screen,

click Next.

NOTE: The Drivers and Utilities program

displays drivers only for hardware that
came installed in your computer. If you
installed additional hardware, the
drivers for the new hardware might not
be displayed. If those drivers are not
displayed, exit the Drivers and Utilities
program. For drivers information, see
the documentation that came with
the device.

Reinstalling Software

A message appears, stating that the Drivers
and Utilities media is detecting hardware in

your computer.

The drivers that are used by your computer
are automatically displayed in the

My Drivers—The ResourceCD has identified
these components in your system window.

6 Click the driver that you want to reinstall and

follow the instructions on the screen.

If a particular driver is not listed, then that driver is
not required by your operating system.

Manually Reinstalling Drivers

After extracting the driver files to your solid-state
drive as described in the previous section:

1 Click Start→ My Computer→ Properties→

Hardware→ Device Manager.

2 Double-click the type of device for which you

are installing the driver (for example, Audio
or Video).

3 Double-click the name of the device for

which you are installing the driver.

4 Click the Driver tab→ Update Driver.

5

Click Install from a list or specific location
(Advanced)→ Next.

6 Click Browse and browse to the location to

which you previously copied the driver files.

7 When the name of the appropriate driver

appears, click the name of the driver→ OK→
Next.

8 Click Finish and restart your computer.

Restoring Your Operating System

You can restore your operating system in the
following ways:

• Microsoft Windows System Restore returns
your computer to an earlier operating state
without affecting data files. Use System
Restore as the first solution for restoring
your operating system and preserving
data files.

41

Reinstalling Software

• If you received the Operating System media
with your computer, you can use it to restore
your operating system. However, using the
Operating System media also deletes all data
on the solid-state drive. Use the media only if
System Restore did not resolve your
operating system problem.

Using Microsoft® Windows® System Restore

The Windows operating systems provide a System
Restore option that allows you to return your
computer to an earlier operating state (without
affecting data files) if changes to the hardware,
software, or other system settings have left the
computer in an undesirable operating state. Any
changes that System Restore makes to your
computer are completely reversible.

NOTICE: Make regular backups of your data

files. System Restore does not monitor your
data files or recover them.

42

NOTE: The procedures in this document

were written for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.

NOTE: Set your Dell™ computer to the

Windows Classic view.

Starting System Restore

1 Click Start→ All Programs→ Accessories→

System Tools→ System Restore.

2 Click either Restore my computer to an

earlier time or Create a restore point.

3

Click

Next

and follow the remaining prompts on

the screen.

In the event that System Restore did not resolve the
issue, you may undo the last system restore (see
"Undoing the Last System Restore" on page 43).

Reinstalling Software

Undoing the Last System Restore

NOTICE: Before you undo the last system

restore, save and close all open files and exit
any open programs. Do not alter, open, or
delete any files or programs until the system
restoration is complete.

1 Click Start→ All Programs→ Accessories→

System Tools→ System Restore.

2 Click Undo my last restoration and click

Next.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows
operating system to correct a problem with a newly
installed driver, first try using Windows Device
Driver Rollback. See "Returning to a Previous
Device Driver Version" on page 39. If Device Driver
Rollback does not resolve the problem, use
Microsoft Windows System Restore to return your
operating system to the operating state it was in

before you installed the new device driver. See
"Using Microsoft
page 42.

®

Windows® System Restore" on

NOTICE: Before performing the installation,

back up all data files on your primary
solid-state drive. For conventional solid-state
drive configurations, the primary solid-state
drive is the first drive detected by the
computer.

To reinstall Windows, you need the Dell™ Operating
System media and the Dell Drivers and Utilities
media.

NOTE: The Dell Drivers and Utilities media

contains drivers that were installed during
the assembly of the computer. Use the Dell
Drivers and Utilities media to load any
required drivers. Depending on the region
from which you ordered your computer, or
whether you requested the media, the Dell

Drivers and Utilities media and Dell
Operating System media may not ship with

your computer.

43

Reinstalling Software

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to
complete. After you reinstall the operating system,
you must also reinstall the device drivers, virus
protection program, and other software.

1 Save and close any open files and exit any

open programs.

2 Insert the Operating System media. 3 If the Install Windows message

appears, click Exit.

4 Restart the computer.

When the DELL logo appears, press <0>
immediately.

NOTE: If you wait too long and the

operating system logo appears,
continue to wait until you see the
Microsoft
shut down your computer and
try again.

44

®

Windows® desktop; then,

NOTE: The next steps change the boot

sequence for one time only. On the
next start-up, the computer boots
according to the devices specified in
the system setup program.

5 When the boot device list appears, highlight

CD/DVD/CD-RW Drive and press <Enter>.

6 Press any key to Boot from CD-ROM, and

follow the instructions on the screen to
complete the installation.

Finding Information

Finding Information

NOTE: Some features or media may be

optional and may not ship with your
computer. Some features or media may not
be available in certain countries.

Document/Media/Label Contents

•

Service Tag/Express Service Code

The Service Tag/Express Service Code is located
on your computer.

Use the Service Tag to identify your computer when
you use

•

Enter the Express Service Code to direct your call
when contacting support

NOTE: Your Service Tag/Express Service Code is located
on your computer.

NOTE: Additional information may ship with

your computer.

support.dell.com

or contact support.

45

Finding Information

Document/Media/Label Contents

Drivers and Utilities Media

The Drivers and Utilities media is a CD or DVD that
may have shipped with your computer.

Operating System Media

The Operating System media is a CD or DVD that
may have shipped with your computer.

46

•

A diagnostic program for your computer

•

Drivers for your computer

•

Drivers and documentation updates can be found at

support.dell.com

•

Notebook System Software (NSS)

•

Readme files

NOTE: Readme files may be included on your media to
provide last-minute updates about technical changes to
your computer or advanced technical-reference
material for technicians or experienced users.

Reinstall your operating system

.

Document/Media/Label Contents

Safety, Regulatory, Warranty, and Support
Documentation

This type of information may have shipped with
your computer. For additional regulatory
information, see the Regulatory Compliance
Homepage on www.dell.com at the following
location: www.dell.com/regulatory_compliance.

Service Manual

The Service Manual for your computer can be
found at support.dell.com.

Dell Technology Guide

The Dell Technology Guide is available at

support.dell.com.

•

Warranty information

•

Terms and Conditions of Sale (U.S. and Canada)

•

Safety instructions

•

Regulatory information

•

Ergonomics information

•

End User License Agreement

•

How to remove and replace parts

•

How to configure system settings

•

How to troubleshoot and solve problems

•

About your operating system

•

Using and maintaining devices

•

Understanding technologies such as RAID, Internet,
Bluetooth
and more.

Finding Information

®

wireless technology, e-mail, networking,

Microsoft® Windows® License Label

Your Microsoft Windows License is located on
your computer.

•

Provides your operating system product key.

47

Finding Information

48

Getting Help

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the

computer cover, first disconnect the
computer power and modem cables from all
electrical outlets. Follow the safety
instructions that shipped with your
computer.

If you experience a problem with your computer,
you can complete the following steps to diagnose
and troubleshoot the problem:

1 See "Troubleshooting Tips" on page 31 for

information and procedures that pertain to
the problem your computer is experiencing.

2 See "Dell Diagnostics" on page 36 for

procedures on how to run Dell Diagnostics.

3 Fill out the "Diagnostics Checklist" on

page 53.

4 Use Dell's extensive suite of online services

available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See "Online Services" on
page 50 for a more extensive list of Dell
Support online.

5 If the preceding steps have not resolved the

problem, see "Contacting Dell" on page 54.

NOTE: Call Dell Support from a telephone at

or near the affected computer so that the
support staff can assist you with any
necessary procedures.

NOTE: Dell's Express Service Code system

may not be available in all countries.

When prompted by Dell's automated telephone
system, enter your Express Service Code to route
the call directly to the proper support personnel.
If you do not have an Express Service Code, open

49

Getting Help

the Dell Accessories folder, double-click the
Express Service Code icon, and follow the

directions.

For instructions on using the Dell Support, see
"Technical Support and Customer Service" on
page 50.

NOTE: Some of the following services are

not always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your
questions about Dell™ hardware. Our support staff
uses computer-based diagnostics to provide fast,
accurate answers.

To contact Dell's support service, see "Before You
Call" on page 52, and then see the contact
information for your region or go to
support.dell.com.

50

Online Services

You can learn about Dell products and services at
the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean

countries)

www.dell.ca (Canada only)

You can access Dell Support through the following
websites and e-mail addresses:

• Dell Support websites:

support.dell.com

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

Getting Help

• Dell Support e-mail addresses:

[e-mail]

[e-mail]

[e-mail] (Brazil)

[e-mail] (Latin America and

Caribbean countries only)

[e-mail] (Asian/Pacific
countries only)

• Dell Marketing and Sales e-mail addresses:

[e-mail] (Asian/Pacific
countries only)

[e-mail] (Canada only)

• Anonymous file transfer protocol (FTP):

ftp.dell.com – log in as user anonymous,
and use your e-mail address as your
password

AutoTech Service

Dell's automated support service—AutoTech—
provides recorded answers to the questions most
frequently asked by Dell customers about their
laptop and desktop computers.

When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond to
your questions. For the telephone number to call for
your region, see "Contacting Dell" on page 54.

Automated Order-Status Service

To check on the status of any Dell products that you
have ordered, you can go to support.dell.com, or
you can call the automated order-status service. A
recording prompts you for the information needed
to locate and report on your order. For the
telephone number to call for your region, see
"Contacting Dell" on page 54.

51

Getting Help

Problems With Your Order

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip available when you call. For
the telephone number to call for your region, see
"Contacting Dell" on page 54.

Product Information

If you need information about additional products
available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to
speak to a sales specialist, see "Contacting Dell" on
page 54.

52

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see
"Diagnostics Checklist" on page 53). If possible, turn
on your computer before you call Dell for
assistance and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the computer
itself. Ensure that the computer documentation is
available.

CAUTION: Before working inside your

computer, follow the safety instructions in
the documentation that shipped with your
computer.

Getting Help

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

53

Getting Help

Contacting Dell

NOTE: If you do not have an active Internet

connection, you can find contact information
on your purchase invoice, packing slip, bill,
or Dell product catalog.

Dell provides several online and telephone-based
support and service options. Availability varies by
country and product, and some services may not be
available in your area. To contact Dell for sales,
technical support, or customer service issues:

1 Visit support.dell.com, and verify your

country or region in the Choose A Country/
Region drop-down menu at the bottom of the
page.

2 Click Contact Us on the left side of the page,

and select the appropriate service or support
link based on your need.

3 Choose the method of contacting Dell that is

convenient for you.

54

Index

Index

B

battery

removal, 11

C

connecting

AC adapter, 13
Internet, 16
network, 14
network cable, 14
USB devices, 14

contacting Dell, 49, 54

D

Dell

contacting, 49, 54
software updates, 35
Support Utility, 35
technical support and customer service, 50
Technical Update Service, 35

Dell Diagnostics, 36

starting from the Drivers and Utilities media, 37
starting from your solid-state drive, 36

Dell Technology Guide, 47

DellConnect, 50

diagnostics

Dell, 36

display

description, 6

55

Index

documentation, 45

Dell Technology Guide, 47
Service Manual, 47

drivers, 39

Drivers and Utilities media, 46
identifying, 39
reinstalling, 39
returning to a previous version, 39

Drivers and Utilities media, 40, 46

Dell Diagnostics, 36

E

End User License Agreement (EULA), 47

ergonomics information, 47

Express Service Code, 45

F

Files and Settings Transfer Wizard, 18

finding information, 45

56

I

Internet

connecting, 16

L

license label, 47

M

media

Drivers and Utilities, 46

memory

troubleshooting, 33

N

network connector

description, 7

Index

networks

connecting, 14
overview, 15

Notebook System Software, 46

O

operating system

Dell Factory Image Restore, 43
media, 43

operating system product key, 47

P

phone numbers, 54

power

power light conditions, 32
troubleshooting, 32

R

regulatory information, 47

reinstalling

drivers and utilities, 39
software, 39

S

safety information, 47

security cable slot

description, 10

Service Manual, 47

Service Tag, 45

setup

computer, 13
quick setup, 13

software

reinstalling, 39
troubleshooting, 34
updates, 35

57

Index

specifications

AC adapter, 27
all, 23
audio, 25
battery, 26
communications, 24
display, 25
environmental, 29
keyboard, 26
memory, 23
physical, 28
ports and connectors, 24
processor, 23
touch pad, 26
video, 24

support, 49

contacting Dell, 54
DellConnect, 50
online services, 50
regional, 50
technical support and customer service, 50

support information, 47

58

T

Terms and Conditions, 47

track stick/touch pad buttons

description, 6–7

transferring information to a new computer, 18

troubleshooting, 31, 47

blue screen, 34
computer not responding, 33
Dell Diagnostics, 36
memory, 33
power, 32
power light conditions, 32
program crashes, 33
software, 33–34
tips, 31

U

updates

software and hardware, 35

V

view

back, 9
front, 5, 7

W

warranty information, 47

Windows License label, 47

Windows XP

Files and Settings Transfer Wizard, 18

wizards

Files and Settings Transfer Wizard, 18

Index

59

Index

60