Dell A2420, HW049, MTG24 User Manual

XPS One

SETUP GUIDE

™

Model MTG24

XPS One

™

SETUP GUIDE

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2008–2009 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell

, the

DELL

logo,

XPS One

, and

Trademarks used in this text:
is a registered trademark and

Windows Vista

States and/or other countries.;
trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United

Core

is a trademark of Intel Corporation;

Blu-ray Disc

is a trademark of the Blu-ray Disc Association;

YOURS IS HERE

March 2009 P/N HW049 Rev. A01

are trademarks of Dell Inc.;

Microsoft, Windows, Windows Vista,

Bluetooth

is a registered

Intel

and

Contents

Setting Up Your XPS One

Before Setting Up Your Computer . . . . . . . . .5

Set Up the Wireless Keyboard

and Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 8

Connect the Power Cable . . . . . . . . . . . . . . . .9

Press the Computer Power Button. . . . . . . . 10

®

Windows Vista

Set Up Media Center (For Use With

Optional TV Tuner). . . . . . . . . . . . . . . . . . . . . 12

Setup . . . . . . . . . . . . . . . . .11

Using Your XPS One. . . . . . . . . . . . . . . . . . .18

Front View Features. . . . . . . . . . . . . . . . . . . .18

Left Side Features . . . . . . . . . . . . . . . . . . . . . 20

Back Panel Connectors . . . . . . . . . . . . . . . .22

Wireless Keyboard . . . . . . . . . . . . . . . . . . . .24

Using the Optical Disc Drive. . . . . . . . . . . . . 26

™

Computer . . . . . 5

TV Input Device (Optional) . . . . . . . . . . . . . . 26

Connect to the Internet (Optional) . . . . . . . .28

Wireless Keyboard or Mouse

Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Solving Problems . . . . . . . . . . . . . . . . . . . . .31

Network Problems . . . . . . . . . . . . . . . . . . . . . 32

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 33

Memory Problems . . . . . . . . . . . . . . . . . . . . . 34

Lockups and Software Problems . . . . . . . . .35

Using Support Tools. . . . . . . . . . . . . . . . . . .38

Dell Support Center . . . . . . . . . . . . . . . . . . . .38

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .38

System Messages . . . . . . . . . . . . . . . . . . . . .39

Hardware Troubleshooter. . . . . . . . . . . . . . . 40

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 41

3

Contents

System Recovery Options . . . . . . . . . . . . . .43

System Restore . . . . . . . . . . . . . . . . . . . . . . . 43

Dell Factory Image Restore . . . . . . . . . . . . .44

Operating System Reinstallation . . . . . . . . . 46

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .48

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Online Services . . . . . . . . . . . . . . . . . . . . . . . 49

Automated Order-Status Service. . . . . . . . . 50

Product Information. . . . . . . . . . . . . . . . . . . .50

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 51

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .52

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 53

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .54

4

Specifications . . . . . . . . . . . . . . . . . . . . . . .56

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Macrovision Product Notice. . . . . . . . . . . . . 62

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Setting Up Your XPS One™ Computer

This section provides information about
setting up your XPS One A2420 and connecting
peripherals.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your XPS One may
cause it to overheat. To prevent overheating
ensure that you leave a minimum of 5.1 cm
(2 in.) on all other sides. You should never put
your computer in an enclosed space, such as a
cabinet when it is powered on.

XPS One

5

Setting Up Your XPS One™ Computer

Set Up the Wireless Keyboard and Mouse

Your XPS One computer supports a special
wireless (non-Bluetooth
which are optimized for use with your computer.

NOTE: The wireless keyboard and mouse
have special features which may not be
available on other devices that could be
used with your computer.

6

®

) keyboard and mouse

To set up your wireless keyboard and mouse:

Install the batteries in the wireless keyboard 1.
and mouse.

Turn on the wireless keyboard and mouse.2.

NOTE: The wireless keyboard and mouse
are synced and ready to use. If you have a
problem setting up your wireless keyboard
and mouse, see “Wireless Keyboard or
Mouse Problems” on page 31.

Setting Up Your XPS One™ Computer

7

Setting Up Your XPS One™ Computer

Connect the Network Cable (Optional)

A network connection is not required to complete
this computer setup, but if you have an existing
network or Internet connection that uses a cable
connection (such as a home cable modem or
Ethernet jack), you can connect it now.

Use only an Ethernet cable (RJ45 connector). Do
not plug a telephone cable (RJ11 connector) into
the network connector.

To attach your computer to a network or
broadband device, connect one end of a
network cable to either a network port or a
broadband device. Connect the other end of the
network cable to the network adapter connector
on the back panel of your computer. A click
indicates that the network cable has been
securely attached.

8

Connect the Power Cable

Setting Up Your XPS One™ Computer

9

Setting Up Your XPS One™ Computer

Press the Computer Power Button

10

NOTE: If the computer appears to be on, but
the display is off, touch the display power
button on the bottom right corner of the
front of the computer.

Windows Vista® Setup

Your Dell computer is preconfigured with
Windows Vista. To set up Windows Vista for
the first time, follow the instructions on the
screen. These steps are mandatory and may
take up to 15 minutes to complete. The screens
will take you through several procedures
including accepting license agreements,
setting preferences, and setting up an Internet
connection.

NOTICE: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable.

Setting Up Your XPS One™ Computer

11

Setting Up Your XPS One™ Computer

Set Up Media Center (For Use With Optional TV Tuner)

If you do not have a set-top box, connect the 1.
TV Cable or Digital Antenna Cable.

12

NOTE: In some regions, you must connect
the TV cable or digital antenna cable to
the isolator before connecting to the TV IN
connector.

Setting Up Your XPS One™ Computer

13

Setting Up Your XPS One™ Computer

14

If you have a set-top box:2.

Connect the TV Input Devicea.

Attach the IR Transmitter to the Set-Top b.
Box

Setting Up Your XPS One™ Computer

Connect the IR Transmitter to the TV Input c.
Device

Connect the Set-Top Box to the TV Input d.
Device (Cables Not Included)

NOTE: Connect only one video cable.

15

Setting Up Your XPS One™ Computer

Install the batteries (included)3. Press the button to launch the media center4.

16

Setting Up Your XPS One™ Computer

17

Using Your XPS One

Your XPS One A2420 has indicators, buttons, and

XPS One

features that provide information at-a-glance and
time-saving shortcuts for common tasks.

Front View Features

1 Speakers (2)
2

Air vents — Internal fans create

airflow through the vents to prevent the
computer from overheating. The fans
are turned on automatically when the
computer gets hot. Fan noise is normal
and does not indicate a problem with the
fan or the computer.

CAUTION: Ensure that none of the
computer air vents are blocked.
Blocking the vents will cause
serious thermal problems.

18

1

2

3

4

5

6

7

8

3 2.0 mega pixel camera/microphone —

Built-in camera and microphone array for
video capture, conferencing, and chat.
When the camera/microphone array is in
use, the blue back-light lights up.

NOTE: Your computer may have
the FastAccess facial recognition
feature. This feature helps keep your
Dell computer secure by learning
your face and minimizing the need
for you to use login passwords. For
more information, click Start

Programs→ FastAccess.

4

Media control buttons — Controls CD,

DVD, Blu-ray Disc™ (BD), and Media
Player. See “Using the Media Control
Buttons” on page 25.

5

Optical drive — Plays or records only

standard-size (12 cm) CDs, DVDs, and
Blu-ray Discs. See “Using the Optical Disc
Drive” on page 26 for more information.

→

Using Your XPS One

6

Disc indicator — Lights up when a disc is

in the optical drive.

7

Display power button — Press to turn the

display on and off without changing the
overall operating state of the computer.

8

Computer stand — Use the stand to tilt the

display to your preferred angle. It can be
rotated from 5° towards you to 25° away
from you. The stand provides stability to
the computer; it is not a removable part.

CAUTION: The computer stand should
remain installed at all times to ensure
maximum system stability.

19

Using Your XPS One

Left Side Features

1

Media card reader — Provides a

fast and convenient way to view and
share digital photos, music, videos, and
documents stored on the following digital
memory cards:

Secure digital (• SD) memory card

•Secure Digital High Capacity (SDHC)
card
Multi • Media Card (MMC)
Memory • Stick
Memory Stick PRO•
xD-• Picture Card (type - M and type - H)

2

Mini IEEE 1394a connector —

Connects to high-speed serial multimedia
devices, such as digital video cameras.

3

USB 2.0 connectors (2) — Connect

USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.

20

1

2

3

4
5

6
7

8

4

Headphone or line-out connector —

Connects to headphones.

NOTE: To connect to a powered
speaker or sound system, use the
audio out or S/PDIF connector on the
back of your computer

5

Microphone or line-in connector —

Connects to a microphone for voice or to
an audio cable for audio.

6

Hard drive activity light — Turns on

when the computer reads or writes data. A
flashing light indicates hard drive activity.

NOTICE: To avoid loss of data, never
turn off the computer while the hard
drive activity light is flashing.

Using Your XPS One

7

Power button and light — Turns the

power on or off when pressed. The light
in the center of this button indicates the
power state:

Blinking blue — the computer is in •
sleep state.

Solid blue — the computer is in power-•
on state.

Solid amber — the system board •
cannot start initialization. There may be
an issue with either the system board
or power supply.

8

Wireless sync button — A wireless

connection can be established between
your wireless keyboard and mouse and
your computer. Press the sync button on
the back of your computer, then press the
sync button on the device that you wish
to use.

21

Using Your XPS One

1 2 3 4 5 6

789

Back Panel Connectors

22

1

IEEE 1394a connector — Connects

to high-speed serial multimedia devices,
such as digital video cameras.

2

USB 2.0 connectors (4) — Connect

USB devices, such as a mouse,
keyboard, printer, external drive, or MP3
player.

TV input-device connector —

3

Connects your computer to the TV
input-device.

4

Network connector and light —

Connects your computer to a network
or broadband device. The network
activity light flashes when the computer
is transmitting or receiving data. A high
volume of network traffic may make this
light appear to be in a steady “on” state.

Using Your XPS One

5

2.0 audio out connector — Connects

speakers for 2.0 audio.

6

S/PDIF connector — Connects to

amplifiers and TVs for digital audio
through optical digital cables. This
format carries an audio signal without
going through an analog audio
conversion process.

7

TV-in connector — Connects to the TV

cable or digital antenna cable.

8

9

Power connector — Connects

your computer to the AC power cable.

Security cable slot — Connects to a lock
for a security cable used as an anti-theft
device.

NOTE: Before you buy a lock, ensure
that it works with the security cable
slot on your computer.

23

Using Your XPS One

Wireless Keyboard

Your XPS One supports a special wireless (non­Bluetooth) keyboard which is optimized for use
with your computer.

3

24

touch pad1.

touch-pad buttons2.

alternate left touch-pad button3.

1

2

Using Your XPS One

Using the Touch Pad

The touch pad detects the pressure and
movement of your finger to allow you to move
the cursor on the display. Use the touch pad and
touch-pad buttons as you would use a mouse.

To move the cursor, lightly slide your finger •
over the touch pad.

To select an object, position the cursor on •
the object and lightly tap once on the surface
of the touch pad or use your thumb to press
the left touch-pad button or the alternate left
touch-pad button to the left of the keyboard.

To select and move (or drag) an object, •
position the cursor on the object and tap
twice on the touch pad. On the second tap,
leave your finger on the touch pad and move
the selected object by sliding your finger
over the surface.

To double-click an object, position the cursor •
on the object and tap twice on the touch pad
or use your thumb to press the left touch-pad

button twice (the alternate left touch-pad
button to the left of the keyboard can also
be used).

Customizing the Touch Pad

You can use the Mouse Properties window to
adjust the touch pad settings.

Click Start

and Sound → Mouse.

Using the Media Control Buttons

NOTE: The media control buttons are touch

sensitive, and as such, may feel different
from other buttons when pressed.

The media control buttons to the right of your
display may flash during startup.

The media control buttons only light up when
the user’s hand is detected in close proximity
to the right of the display. Your keyboard may
also incorporate some of these media control
buttons.

→ Control Panel → Hardware

25

Using Your XPS One

12 cm

4321

Using the Optical Disc Drive

NOTICE: Do not use non-standard-size

or shape discs (including mini-CDs and
mini-DVDs) or you will damage the drive.

NOTE: Do not move the computer while
playing or recording CDs and DVDs.

26

TV Input Device (Optional)

1 audio

2 composite video

3 S-video

4 IR connector

Using Your XPS One

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide available on your
computer or on the Dell Support website at

support.dell.com.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on your
computer.

After connecting to the Internet, you can access
websites, set up an e-mail account, upload and
download files, and so on.

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs, listen to
music and radio stations. Your optical disc
drive may support multiple disc media formats

including CDs, Blu-ray Discs (if the option is
selected at the time of purchase), and DVDs.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

Customizing the Desktop

You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
and so on by accessing the Personalize
appearance and sounds window.

To customize your desktop:

Right-click an open area of the desktop.1.

Click 2. Personalize, to open the Personalize
appearance and sounds window and learn
more about your customization options.

27

Using Your XPS One

Customizing Your Energy Settings

You can use the power options in your operating
system to configure the power settings on your
computer. Microsoft

®

Windows Vista® provides

three default options:

Balanced• — This power option offers full
performance when you need it and saves
power during periods of inactivity.

Power saver• — This power option saves
power on your computer by reducing system
performance to maximize the life of the
computer and by reducing the amount of
energy consumed by your computer over its
lifetime.

High performance• — This power option
provides the highest level of system
performance on your computer by adapting
processor speed to your activity and by
maximizing system performance.

28

Backing Up Your Data

It is recommended that you periodically back
up files and folders on your computer. To back
up files:

Click 1. Start

→ Control Panel→ System

and Maintenance→ Welcome Center→
Transfer files and settings.

Click 2. Continue on the User Account Control
window and follow the instructions on the
screen.

Connect to the Internet (Optional)

NOTE: ISPs and ISP offerings vary by

country.

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP). Your ISP will offer one
or more of the following Internet connection
options:

DSL connections that provide high-speed •
Internet access through your existing

Using Your XPS One

telephone line or cellular telephone service.
With a DSL connection, you can access the
Internet and use your telephone on the same
line simultaneously.

Cable modem connections that provide high-•
speed Internet access through your local
cable TV line.

Satellite modem connections that provide •
high-speed Internet access through a
satellite television system.

Dial-• up connections that provide Internet
access through a telephone line. Dial­up connections are considerably slower
than DSL and cable (or satellite) modem
connections. Your computer does not have
an integrated modem. An optional USB
modem must be used for dialup service with
this computer.

Wireless LAN • connections that provide
Internet access using WiFi 802.11
technology. Wireless LAN support requires
optional internal components that may or

may not be installed in your computer based
on decisions made at the time of purchase.

NOTE: If an external USB modem or
WLAN adapter is not part of your original
order you can purchase one from the Dell
website at dell.com.

Setting Up a Wired Internet Connection

If you are using a dial-up connection, connect
the telephone line to the external USB modem
(optional) and to the telephone wall jack
before you set up your Internet connection. If
you are using a DSL or cable/satellite modem
connection, contact your ISP or cellular
telephone service for setup instructions.

Setting Up a Wireless Connection

Before you can use your wireless Internet
connection, you need to connect to your
wireless router. To set up your connection to a
wireless router:

Save and close any open files, and exit any 1.
open programs.

29

Using Your XPS One

Click 2. Start → Connect To.

Follow the instructions on the screen to 3.
complete the setup.

Setting Up Your Internet Connection

If you do not have an ISP icon on your desktop
or if you want to set up an Internet connection
with a different ISP, perform the steps in the
following section.

NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.

NOTE: Have your ISP information ready. If
you do not have an ISP, the Connect to the
Internet wizard can help you get one.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start

→ Control Panel.

30

Under 3. Network and Internet, click Connect
to the Internet.

The Connect to the Internet window appears.

Click either 4. Broadband (PPPoE) or Dial-up,
depending on how you want to connect:

Choose a. Broadband if you will use a
DSL, satellite modem, cable TV modem,
or Bluetooth

®

wireless technology

connection.

Chose b. Dial-up if you will use an optional
USB dial-up modem or ISDN.

NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 5.
use the setup information provided by your
ISP to complete the setup.

Solving Problems

XPS One

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 38 or “Contacting Dell” on page 53.

Wireless Keyboard or Mouse Problems

If the mouse and keyboard stop communicating
with the computer — The batteries may not be

working or the keyboard and mouse have lost
their connection with the computer.

Check the batteries in the keyboard and •
mouse to ensure that they have enough
power and are installed correctly.

Check the battery charge LED located below •
the keyboard power button. If the LED is
blinking amber, replace the batteries.

Re-establish a connection with the •
computer:

Turn on the computer, mouse, and a.
keyboard.

31

Solving Problems

Press the wireless sync button at the back b.
of your computer and then the wireless
sync button on your keyboard.

Press the wireless sync button on the c.
computer again, and then the wireless
sync button on your mouse. The mouse
and keyboard should now be paired.

Network Problems

Wireless Connections

If the network connection is lost — The

wireless router is offline or wireless has been
disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

32

Re-establish your connection to the wireless •
router:

Save and close any open files, and exit a.
any open programs.

Click b. Start

Follow the instructions on the screen c.
to complete the setup.

Wired Connections

If the network connection is lost — The cable

is loose or damaged.

Check the cable to ensure it is plugged in •
and not damaged.

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Green — A good connection exists between •
a 10-Mbps network and the computer.

Orange — A good connection exists between •
a 100-Mbps network and the computer.

→ Connect To.

Solving Problems

Yellow — A good connection exists between •
a 1000-Mbps network and the computer.

Off — The computer is not detecting a •
physical connection to the network.

NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.

Power Problems

If the power light is off — The computer is

either turned off or is not receiving power.

Reseat the power cable into both the •
power connector on the computer and the
electrical outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as a
lamp.

Contact Dell, see “Contacting Dell” on •
page 53.

If the power light is blue and the computer is
not responding —

Ensure that the display is powered on.•

If the display is connected and powered •
on contact Dell, see “Contacting Dell” on
page 53.

If the power light is blinking blue — The
computer is in sleep state. Press a key on the
keyboard, move the pointer using the touch
pad or a connected mouse, or press the power
button to resume normal operation.

33

Solving Problems

If the power light is steady amber — There is a
power problem, a device may be malfunctioning
or incorrectly installed. For assistance contact
Dell, see “Contacting Dell” on page 53.

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a power •
strip.

Multiple power strips connected to the same •
electrical outlet.

34

Memory Problems

If you receive an insufficient memory
message—

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. For
assistance contact Dell, see “Contacting
Dell” on page 53.

Run Dell Diagnostics, see “Dell Diagnostics” •
on page 41.

If you experience other memory problems —

Ensure that the memory you are using is •
supported by your computer. For more
information about the type of memory
supported by your computer, see
“Specifications” on page 56.

Run the Dell Diagnostics, see “Dell •
Diagnostics” on page 41.

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

Turn the computer off — If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press and hold the
power button for at least 8 to 10 seconds (until
the computer turns off), and then restart your
computer.

A program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on CD.

If the computer stops responding —

NOTICE: You might lose data if you are

unable to perform an operating system
shutdown.

Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.

35

Solving Problems

If a program is designed for an earlier
Microsoft

®

Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to non-Windows Vista operating system
environments.

Click 1. Start

→ Control Panel→

Programs→ Use an older program with this
version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your
computer.

36

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start

menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Solving Problems

37

Using Support Tools

Dell Support Center

XPS One

The Dell Support Center helps you find
the service, support, and system-specific
information you need. For more information
about Dell Support Center and available support
tools, click the Services tab at support.dell.com.

Click the
application. The home page provides links to
access:

Self Help (Troubleshooting, Security, System •
Performance, Network/Internet, Backup/
Recovery, and Windows Vista

Alerts (technical support alerts relevant to •
your computer)

Assistance from Dell (Technical Support with •
DellConnect

icon in the taskbar to run the

®

)

™

, Customer Service, Training

38

and Tutorials, How-To Help with Dell on Call,
and Online Scan with PCCheckUp)

About Your System (System Documentation, •
Warranty Information, System Information,
Upgrades & Accessories)

The top of the Dell Support Center home page
displays your system’s model number along with
its service tag and express service code.

For more information about the Dell Support
Center, see the
on your computer or on the Dell Support website
at support.dell.com.

Dell Technology Guide

available

Beep Codes

Your computer might emit a series of beeps
during start-up if the monitor cannot display
errors or problems. This series of beeps,
called a beep code, identifies a problem. One
possible beep code consists of repetitive three

Using Support Tools

short beeps. This beep code tells you that the
computer encountered a possible motherboard
failure. If your computer beeps during start-up:

Write down the beep code and Contact Dell, 1.
see “Contacting Dell” on page 53.

Run the Dell Diagnostics to identify a more 2.
serious cause, see “Dell Diagnostics” on
page 41.

Code
(repetitive
short beeps)

1

2 No RAM detected

3

Description

BIOS ROM checksum in
progress or failure; BIOS chip
failure

Chipset Error (North and
South Bridge Chipset, DMA/
IMR/Timer Error for Intel
platform); Chipset Error

Code
(repetitive
short beeps)

continued

3 (

4 RAM Read/Write failure

5 Real-time clock power failure

6

Description

) Time-Of-Day Clock test failure

Gate A20 failure

Super I/O chip failure

Keyboard controller test
failure

Video BIOS Test failure

System Messages

If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.

39

Using Support Tools

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Service Manual on the
Dell Support website at support.dell.com
or see “Contacting Dell” on page 53 for
assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. See “Contacting Dell” on page 53
for assistance.

CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the
battery. See “Contacting Dell” on page 53 for
assistance.

40

CPU fan failure — CPU fan has failed. See
“Contacting Dell” on page 53 for assistance.

Hard-disk drive failure — Possible hard disk
drive failure during HDD POST. See “Contacting
Dell” on page 53 for assistance.

Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test. See
“Contacting Dell” on page 53 for assistance.

No timer tick interrupt — A chip on the system
board might be malfunctioning or there may be a
system board failure. See “Contacting Dell” on
page 53 for assistance.

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of
them.

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected

Using Support Tools

but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

→ Help and Support.

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 35 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
is optional and may not ship with your
computer.

See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.

Start the Dell Diagnostics from your hard drive
or from the

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a
screen image, see “Contacting Dell” on
page 53.

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

Drivers and Utilities

Drivers and Utilities

media

media.

41

Using Support Tools

When the DELL3.

™

logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

media.

Drivers

Press any key to start the Dell Diagnostics 4.
from the diagnostics utility partition on your
hard drive.

Starting Dell Diagnostics From the Drivers and
Utilities Media

Insert the1.

Drivers and Utilities

media.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.

42

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft

®

Windows® desktop;

then, shut down your computer and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.

When the Dell Diagnostics 7. Main Menu
appears, select the test you want to run.

System Recovery Options

XPS One

You can restore your operating system in the
following ways:

System • Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.

Dell • Factory Image Restore returns your hard
drive to the operating state it was in when
you purchased the computer. Dell Factory
Image Restore procedures permanently
delete all data on the hard drive and remove
any programs installed after you received the
computer. Use Dell Factory Image Restore
only if System Restore did not resolve your
operating system problem.

If you received an Operating System disc •
with your computer, you can use it to restore
your operating system. However, using

the Operating System disc also deletes all
data on the hard drive. Use the disc only
if neither System Restore nor Dell Factory
Image Restore did not resolve your operating
system problem.

System Restore

The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

NOTICE: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

43

System Recovery Options

NOTE: The procedures in this document
were written for the Windows default view,
so they may not apply if you set your Dell

™

computer to the Windows Classic view.

Starting System Restore

Click 1. Start

.

In the 2. Start Search box, type System
Restore and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the remaining prompts
on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter, open,

44

or delete any files or programs until the
system restoration is complete.

Click 1. Start

.

In the 2. Start Search box, type System
Restore and press <Enter>.

Click 3. Undo my last restoration and click

Next.

Dell Factory Image Restore

NOTICE: Using Dell Factory Image Restore

permanently deletes all data on the hard
drive and removes any programs or drivers
installed after you received your computer.
If possible, back up the data before using
these options. Use Dell Factory Image
Restore only if System Restore did not
resolve your operating system problem.

NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.

These options restore your hard drive to the
operating state it was in when you purchased

System Recovery Options

the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.

Dell Factory Image Restore

Turn on the computer. When the Dell logo 1.
appears, press <F8> several times to access
the Vista Advanced Boot Options Window.

Select 2. Repair Your Computer.

The 3. System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as a 5.
local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTICE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to reboot the system.

45

System Recovery Options

Operating System Reinstallation

Before You Begin

If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback. If Device Driver
Rollback does not resolve the problem, then use
System Restore to return your operating system
to the operating state it was in before you
installed the new device driver. See “System
Restore” on page 43.

NOTICE: Before performing the installation,
back up all data files on your hard drive. For
conventional hard drive configurations, the
hard drive is the first drive detected by the
computer.

Use Operating System Reinstallation media only
as the last method to restore your operating
system.

To reinstall Windows, you need the following
items:

46

Dell Operating System

• media

Dell Drivers and Utilities

• media

NOTE: The
contains drivers that were installed during
the assembly of the computer. Use the
Dell Drivers and Utilities media to load any
required drivers. Depending on the region
from which you ordered your computer,
or whether you requested the media,
the

Operating System

your computer. Alternatively, you can also
use the Dell Factory Image Restore as it
contains all the drivers that are available
on your computer.

Reinstalling Windows Vista

The reinstallation process can take 1 to 4 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.

Dell Drivers and Utilities

Dell Drivers and Utilities

media may not ship with

media

media and

System Recovery Options

Save and close any open files and exit any 1.
open programs.

Insert the 2.

Operating System

disc.

Click 3. Exit if the Install Windows message
appears.

Restart the computer.4.

When the DELL logo appears, press <F12> 5.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 6.
CD/DVD/CD-RW Drive and press <Enter>.

Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.

47

Getting Help

If you experience a problem with your computer,

XPS One

you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 31 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 41 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 52.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 49 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Contacting Dell” on page 53.

48

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer-based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see
“Before You Call” on page 52 and then see the
contact information for your region or go to

support.dell.com.

DellConnect

DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

49

Getting Help

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail addresses

[e-mail]• (Asian/Pacific
countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

50

Automated Order-Status Service

To check on the status of any Dell products that
you have ordered, you can go to support.dell.
com, or you can call the automated order­status service. A recording prompts you for the
information needed to locate and report on your
order. For the telephone number to call your
region, see “Contacting Dell” on page 53 for
problems with your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 53.

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call

Getting Help

for your region or to speak to a sales specialist,
see “Contacting Dell” on page 53.

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.

For the telephone number to call for your 2.
region, see “Contacting Dell” on page 53.

Include a copy of the invoice and a letter 3.
describing the reason for the return.

Include a copy of the Diagnostics Checklist 4.
(see “Diagnostic Checklist” on page 52),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see “Dell Diagnostics” on
page 41).

Include any accessories that belong with 5.
the item(s) being returned (power cables,
software, guides, and so on) if the return is
for credit.

Pack the equipment to be returned in the 6.
original (or equivalent) packing materials.

You are responsible for paying shipping 7.
expenses. You are also responsible for
insuring any product returned, and you
assume the risk of loss during shipment to
Dell. Collect On Delivery (C.O.D.) packages
are not accepted.

Returns that are missing any of the 8.
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

51

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

52

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to

Getting Help

a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com.

Verify your country or region in the 2. Choose
A Country/Region drop-down menu at the
bottom of the page.

Click 3. Contact Us on the left side of the page.

Select the appropriate service or support link 4.
based on your need.

Choose the method of contacting Dell that is 5.
convenient for you.

53

Finding More Information and Resources

If you need to: See:

XPS One

reinstall your operating system. your operating system disc.

run a diagnostic program for your computer,
reinstall desktop system software, or update
drivers for your computer, and readme files.

the

Drivers and Utilities

NOTE: Drivers and documentation updates
can be found on the Dell
at support.dell.com.

disc.

™

Support website

learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth

upgrade your computer with new or additional
memory, or a new hard drive.

reinstall or replace a worn or defective part.

®

, networking, and e-mail.

54

the Dell Technology Guide available on your
computer or on the Dell Support website at
support.dell.com.

the Service Manual on the Dell Support website
at support.dell.com.

NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

Regulatory information, Ergonomics
information, and End User License Agreement.

find your Service tag/Express Service Code—

the back or bottom of your computer.
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support.

find drivers and downloads.

access technical support and product help.

the Dell

support.dell.com.

check on your order status for new purchases.

find solutions and answers to common
questions.

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users.

Finding More Information and Resources

™

Support website at

55

Specifications

System Model

XPS One

XPS One A2420

This section provides information that you may
need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click
Start
the option to view information about your
computer.

→ Help and Support and select

56

Processor

Types L2 cache

®

Intel

Core™2 Duo at least 4 MB

Intel Core2 Quad at least 6 MB

Drives and Devices

Drives One 3.5-inch internal

hard-drive, one slim­line slot-load optical
drive

Wireless Bluetooth

Camera 2.0 mega pixel

®

1.1 adapter

Specications

Drives and Devices

Available device Serial ATA hard drive,

USB memory devices,
DVD and CD-RW
combo drive, DVD+/­RW, microphone
array, 8-in-1 Media
Card Reader, and Blu­ray Disc™

Memory

Type Dual channel 800

MHz DDR2

Connectors Tw o

Capacities 512 MB, 1 GB, and

2 GB

Minimum 1 GB

Maximum 4 GB

BIOS address F0000h

Computer Information

System chipset Intel G45

Data bus width 64 bits

Address bus width 32 bits

DMA channels 8

Interrupt levels 24

BIOS chip (NVRAM) 32 Mb

Memory speed 667/800 MHz

System bus
frequency

External Connectors

IEEE 1394a Side panel: one 4-pin

1333-MHz data rate
(depending on your
processor)

mini-connector

Back panel: one
6-pin connector

57

Specications

External Connectors

Network adapter RJ45 connector

USB 2.0 Two side-panel and

four back-panel
connectors

Audio Two side-panel

connectors for
microphone/line-in
and headphones/
line-out;

two back-panel
connectors for
S/PDIF digital audio
out and 2.0 audio out

TV input-device
connector

10-pin connector to
attach the optional
TV input device

58

Audio

Type JBL integrated

speakers

Stereo conversion 20-bit analog-to-

digital; 24-bit digital­to-analog

Power 25 W

Frequency response 80 Hz to 20,000 Hz

Volume controls Keyboard shortcuts,

program menus,
media control
buttons on front of
display and optional
optimized wireless
keyboard

Specications

Video

Type Intel G45

LCD interface LVDS

TV support (with
optional TV tuner card
only)

Dependant on
region:

NTSC/ATSC: NTSC
supported in
RF, S-video, and
composite modes.
ATSC supported in
RF mode.

PAL/SECAM/
DVB-T: PAL/
SECAM supported
in RF, S-video, and
composite modes.
DVB-T supported in
RF mode.

Video

NTSC/ISDB-T:
NTSC supported
in RF, S-video, and
composite modes.
ISDB-T supported in
RF mode.

Display

Type (active-matrix
TFT)

Maximum resolution 1920x1200

Brightness (maximum) 350 nits

Response time
(typical)

Contrast ratio 1200:1

Operating angle 5° forward to 25°

WUXGA+

12.0-ms (typical)

back

59

Specications

Display

Viewing angles Horizontal +/- 89°

Vertical +/- 89°

Controls Brightness can be

controlled through
keyboard shortcuts
if you are using the
optional wireless
keyboard optimized
for use with your
computer.

Physical

Approximate height 46.1 cm (18.2 inches)

Approximate width 68.4 cm (26.9 inches)

Approximate depth
(without cables or
stand)

9.33 cm (3.7 inches)

60

Physical

Approximate depth
(with stand installed)

Approximate weight
(typical)

Power

Wattage 255 W

Voltage 90-264V at 50/60Hz

Backup battery 3-V CR2032 lithium

Computer Environment

Temperature:

Operating 10° to 35° C (50° to

Storage -40° to 65° C (-40° to

20.2 cm (7.9 inches)

17.9 kg (39.5 lb)

coin cell

95° F)

149° F)

Specications

Computer Environment

Relative humidity 20% to 80%

(noncondensing)

Maximum Vibration:

Operating 0.26 Grms random

for 2 min in all
operational
orientations

Storage 2.2 Grms random for

15 mins

Maximum Shock:

Operating Half-Sine Pulse:

40G for 2ms with a
change in velocity of
20 in/s (51 cm/s)

Computer Environment

Storage Half-Sine Pulse:

40G for 22 ms with a
change in velocity of
240 in/s (609 cm/s)

Altitude:

Operating -15.2 to 3048 m (-50 to

10,000 ft)

Storage -15.2 to 10,668 m (-50

to 35,000 ft)

Airborne containment
level

G2 or lower
as defined by
ISA-S71.04-1985

61

Appendix

Macrovision Product Notice

XPS One

This product incorporates copyright protection
technology that is protected by method claims
of certain U.S. patents and other intellectual
property rights owned by Macrovision
Corporation and other rights owners. Use of
this copyright protection technology must be
authorized by Macrovision Corporation, and is
intended for home and other limited viewing
uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering
or disassembly is prohibited.

62

Index

XPS One

A

airflow, allowing 5

Audio 58

AutoTech 50

B

backups

creating 28

C

calling Dell 52

card reader 20

CDs, playing and creating 27

chipset 57

computer

weights and dimensions 59

computer capabilities 27

Computer Environment 60

Computer Information 57

computer, setting up 5

connect(ing)

optional network cable 8

using dial-up 29

via DSL 29

via WLAN 29

wireless keyboard 6

connectors

back view 20

conserving energy 28

Contacting Dell online 53

customer service 49

63

Index

customizing

your desktop 27

your energy settings 28

D

data, backing up 28

DellConnect 49

Dell Diagnostics 41

Dell Factory Image Restore 43

Dell Support Center 38

Dell support website 55

Dell Technology Guide

for futher information 54

Diagnostic Checklist 52

drivers and downloads 55

Drives and Devices 56

DVDs, playing and creating 27

64

E

email addresses

for technical support 50

energy

conserving 28

expansion bus 59

F

finding more information 54

front-side connectors 18

FTP login, anonymous 50

H

hard drive activity light 21

hardware problems

diagnosing 41

Hardware Troubleshooter 40

headphone

front connector 21

Index

help

getting assistance and support 48

I

IEEE 1394 connector 20, 23

Internet connection 28

ISP

Internet Service Provider 28

L

line-in connector 21

M

media card reader 20

memory

minimum and maximum 57

memory problems

solving 34

Memory Stick reader 20

memory support 57

microphone connector 21

MMC 20

Multi Media Card reader 20

N

network connection

fixing 32

network connector

location 23

network speed

testing 32

O

optical audio connector

S/PDIF connection 23

order status 50

65

Index

P

Physical 60

Ports and Connectors 57

Power 60

power button and light 21

power connector 23

power problems, solving 33

problems, solving 31

processor 56

products

information and purchasing 51

R

reinstalling Windows 43

resources, finding more 54

restoring factory image 44

66

S

SD card reader 20

SDHC card reader 20

security cable slot 23

setup, before you begin 5

shipping products

for return or repair 51

software features 27

software problems 35

solving problems 31

S/PDIF connector 23

specifications 56

support email addresses 50

support sites

worldwide 49

System Messages 39

system reinstall options 43

System Restore 43

Index

T

technical support 49

U

USB 2.0

back connectors 20, 23

V

ventilation, ensuring 5

W

warranty returns 51

Windows, reinstalling 43

Windows Vista

Program Compatibility Wizard 36

reinstalling 46

wireless mouse and keyboard

reconnecting 31

®

wireless network connection 32

wireless sync button 21

X

xD-Picture Card reader 20

67

Printed in the U.S.A.

0HW049A01

www.dell.com | support.dell.com

0HW049A01

Printed in Brazil.

www.dell.com | support.dell.com

0HW049A01

Printed in Malaysia.

www.dell.com | support.dell.com

0HW049A01

Printed in Ireland.

www.dell.com | support.dell.com

0HW049A01

Printed in China.

Printed on recycled paper.

www.dell.com | support.dell.com