Dell 964 User Guide

Dell™ Photo All-In-One Printer 964 User's Guide

Click the links to the left for information on the features and operation of your printer. For information on other documentation included with your printer, see Finding Information.

To order ink or supplies from Dell:

Double-click the icon on your desktop.1.

Visit Dell's website: www.dell.com/supplies.2. Order Dell printer supplies by phone. Refer to the Owner's Manual for the correct phone number for

your country.

For the best service, make sure you have the Dell printer Service Tag available. See Express Service

Code and Service Tag number.

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how

to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model 964

July 2005 SRV DC840 Rev. A00

Finding Information

What are you looking for?

Find it here

Drivers for my printer My User's Guide

Drivers and Utilities CD

If you purchased your Dell computer and printer at the same time, documentation and drivers for your printer are already installed on your computer. You can use the CD to uninstall/reinstall drivers or access your documentation.

Readme files may be included on your CD to provide last-minute updates about technical changes to your printer or advanced technical reference material for experienced users or technicians.

How to set up my printer

Setting Up Your Printer poster

Safety information How to set up and use my printer Warranty information

Owner's Manual

Express Service Code and Service Tag number

This label is located under the printer unit. For more information, see

Express Service Code.

Latest drivers for my printer Answers to technical service and support questions Documentation for my printer

Dell Support Website The Dell Support website provides several online tools, including:

Solutions - Troubleshooting hints and tips, articles from technicians, and online courses Upgrades - Upgrade information for components, such as memory Customer Care - Contact information, order status, warranty, and repair information Downloads - Drivers Reference - Printer documentation and product specifications

How to use Windows XP Documentation for my printer

Windows XP Help and Support Center

Click Start Help and Support.1. Type a word or phrase that describes your problem, and then click the arrow icon.

2. Click the topic that describes your problem.3.

Follow the instructions shown on the screen.4.

About Your Printer

Understanding the Printer Parts Setting Up Your Printer Understanding the Operator Panel Operator Panel Menus Understanding the Automatic Paper Type Sensor Loading Paper

You can use the Dell Photo AIO Printer 964 to do a variety of things. A few important things to note:

If your printer is connected to a computer, you can use either the printer operator panel or the printer software to produce quality documents quickly.

You do need to connect your printer to a computer to print, scan, or use the Save Photos to my Computer function.

You do not need to connect your printer to a computer to make photocopies, send faxes, or print from memory cards or a PictBridge-enabled camera.

NOTE: The printer (whether it is connected to a computer or not) must be connected

to a telephone line before you can send a fax.

NOTE: If you use a DSL modem for your computer, you must install a DSL filter on

the telephone line attached to your printer.

Understanding the Printer Parts

Number:

Part:

Description:

Automatic Document Feeder (ADF)

Scan, copy, or fax multiple page documents and/or legal sized documents. 2

Printer unit

Unit you lift to gain access to the ink cartridges.

Operator panel

Panel on the printer you use to control copying, scanning, faxing, and printing. For more information, see Using the Operator Panel .

Paper input tray

Where you load paper into the printer.

Paper exit tray

Tray that holds the paper as it exits the printer.

NOTE: Pull the paper exit tray stop straight out to extend it.

PictBridge connector

The connector you use to connect your PictBridge-compatible digital camera to your printer.

Media card slots

Slot into which you insert a media card containing digital pictures.

NOTE: The LCD only displays JPG files found on the media card. To view

other image types stored on the media card, open the Memory Card Manager. For more information, see Using the Memory Card Manager .

Top cover with integrated ADF exit tray

Top of printer that holds your document or photo flat while you scan it. You can also pick up your original document after it has gone through the ADF here.

ADF input tray

Load original documents in the printer. Recommended for scanning, copying, or faxing multiple-page documents.

Supplies Reorder Label

To order ink cartridges or paper, visit www.dell.com/supplies .

Express Service Code

Identify your printer when you use support.dell.com or contact technical support. Enter the Express Service Code to direct your call when contacting technical support.

NOTE: The Express Code is not available in all countries.

FAX connector (

-left side

connector)

Connects your printer to an active telephone line to send and receive faxes.

NOTE: Do not connect additional devices to the FAX connector ( - left side

connector) and do not connect a DSL (digital subscriber line) or ISDN (integrated services digital network) without using a digital line filter to the printer.

PHONE jack connector ( -

right side connector)

Remove the blue plug to connect additional devices, such as a data/fax modem, telephone, or answering machine to your printer.

NOTE: If the phone communication is serial in your country (such as Germany,

Sweden, Denmark, Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right connector ( ), and insert the supplied

yellow terminator for your fax to work correctly. You will not be able to use this port for additional devices in these countries.

USB connector

Connects your printer to a computer.

Rear access door

Open to remove paper jams.

Power supply

Supplies power to the printer.

NOTE: The power supply is removable. When the power supply is removed from

the printer, but remains plugged into a wall outlet, an LED is illuminated to notify you that power is present.

NOTE: If the power is off when you unplug your machine, the power will be off

when you plug it back in.

Power cord connector

Connects printer power supply to power outlet using the supplied country-specific power cord.

Setting Up Your Printer

NOTE: The Dell Photo All-In-One Printer 964 supports Microsoft® Windows® 2000,

Windows XP, and Windows XP Professional X64 Edition.

To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter problems during setup, see Troubleshooting .

NOTE: The Dell Photo AIO Printer 964 is an analog device that only works when

directly connected to a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE jack connector ( - right side connector) to

pass through the printer as described in the setup steps. If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is required. Contact your Internet Service Provider for details.

Initial Setup Menu

The printer automatically displays the Initial Setup menu when you power on the printer for the first time.

Menu item:

Settings:

Language Use the left and right Arrow buttons to scroll through the language options. When

your language is highlighted, press Select .

Country Use the left and right Arrow buttons to scroll through the country options. When

your country is highlighted, press Select .

Set Date and Time

Press Select to enter the Set Date and Time menu. For more information, see Set Date and Time Menu ,

Updating Settings

You can update the time, date, language, and country settings after initial setup by accessing the Setup menu.

Understanding the Operator Panel

Using the Operator Panel

The operator panel buttons allow you to copy documents and photos, fax documents, and print photos from a memory card or PictBridge-enabled camera without connecting to a computer. The printer is on when

Power is illuminated. You can change settings using the Menu , Select , and Arrow buttons; and initiate a scan, copy, or fax using the Start button .

The display features:

Printer status Messages Menus Photos stored on memory cards

Number

Part:

Purpose:

LCD (Liquid Crystal Display)

To show options available to you.

Back

To move back a menu level while navigating through the available menus on the display.

Left arrow

Decrease a number on the display. Scroll through a list on the display.

Up arrow

Scroll through the available options on the menu.

Scroll through the available menus.

Right arrow

Increase a number on the display. Scroll through a list on the display.

A keypad number or symbol

In fax mode:

Enter fax numbers. Select letters when creating a speed dial list. Type numbers to enter or edit the date and time shown on the printer display.

In copy mode, select the number of copies you want to make.

Pause

Insert a three-second pause in the number to be dialed to wait for an outside line or get through an automated answering system.

NOTE: Enter a pause only when you have already begun entering the

number.

Start

Start a scan, copy, or fax job. In photo mode, print photos.

NOTE: If you initiate a copy without specifying color or black and

white, color is used by default.

Cancel

Cancel a scan, print, or copy job in progress. Exit a menu. Clear a fax number, or end a fax transmission and return the display to the fax default. Clear current settings and return to default settings.

Down arrow

Scroll through the available options on the menu.

Select

To choose the option that appears on the display.

Power

To turn your printer on or off.

Operator Panel Menus

Main Menu

From this menu, you can navigate to the Copy , Photo , Fax , Scan , Setup , or Maintenance modes available on your printer.

You can also view photos, send a fax, or perform quick copy or quick scan directly from the main menu.

Copy Mode

To change Copy Mode settings:

From the main menu, use the up and down Arrow buttons to scroll to Copy .1.

Press Select .2.

Copy Mode Menu

Menu item

Settings

Color

Color* Black & White

Copies

1–99

Reduce/Enlarge

50% 100%* 200% Custom% Fit to Page 2x2 Poster 3x3 Poster 4x4 Poster

Quality

Draft Normal* Photo

Lighter/Darker Use the left and right Arrow buttons to specify a darkness setting (middle

setting is default).

Paper Size

Hagaki L 2L A6 A5 B5 A4 3x5 4x6

8.5x11*

8.5x14

Paper Type

Auto Detect* Plain Coated Photo Transparency

Collate

Off* On

Layout

1 per page* 4 per page 9 per page 16 per page

Content Type

Text & Graphics* Photo Text Only Line Drawing

Change Default Settings

Press Select to enter the Copy Default Settings menu. For more information, see Copy Default Settings Menu .

*Factory default setting

Photo Mode

Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 964 supports the following digital media:

CompactFlash Type I and II Memory Stick Memory Stick PRO Memory Stick Duo Microdrive SmartMedia Secure Digital MultiMediaCard xD-Picture Card

To edit the Photo mode settings:

Insert a photo card.1.

After the card is read, the printer automatically switches to Photo mode.

NOTE: Do not remove the card while it is being read. Data corruption can occur.

Press Select .2.

Photo Mode Main Menu

Menu item

Settings

View Slide Show

Press Select to enter the Slideshow menu where you can specify the speed of the slideshow of the photos on the photo card. Highlight the speed you want, and press

Select to start the slideshow.

Browse and Print Photos

Press Select to enter Photo Preview mode. You can print photos directly from the preview screen.

Print all Photos Press Select to enter the Print All Photos screen where you can specify the number

of photos printed on a page.

NOTE: Only photos stored in the JPG format can be printed directly from the memory

card. If you want to print photos stored on the memory card in a different file format, the photos must be transferred to your computer before printing.

Save Photos to computer

Press Select to enter Save to PC mode. You can save the photos on the photo card to your PC.

Change photo print Settings

Press Select to enter the Photo Print Settings menu. For more information, see Photo Print Settings Menu .

Change default settings

Press Select to enter the Photo Default Settings menu. For more information, see Photo Default Settings Menu .

Print Camera Selections

Press Select to enter the Print DPOF Selections menu. For more information, see DPOF Printing Menu .

NOTE: You must have DPOF files saved onto your memory card in order to view this

option. A DPOF file is created by a camera and saved onto a memory card.

Photo More Options Menu

The Photo More Options menu is accessed by pressing Menu while you are in Photo Preview mode.

Menu item

Settings

Edit Photo Press Select to enter the Photo Edit Mode menu. For more information, see

Photo Edit Mode Menu .

View Full Screen Press Select to view the photo full-screen.

Change Print Settings

Press Select to enter the Photo Print Settings menu. For more information, see Photo Print Settings Menu .

Print Preview Press Select to see a preview of the print job for the selected photo.

Photo Edit Mode Menu

You can access the Photo Edit Mode menu by selecting Edit Photo from the Photo More Options menu.

Menu item

Settings

Brightness Use the left and right Arrow buttons to specify a darkness setting (middle setting

is default)

Rotate

Clockwise* Counter clockwise

Crop

Shrink* Expand

Pan

Use the Arrow buttons to place the area of interest box in place on the photo preview.

Remove Red Eye

No* Yes

*Factory default setting

Photo Print Settings Menu

You can access the Photo Print Settings menu by selecting Change Photo Print Settings from the Photo Mode main menu.

Menu item

Settings

Paper Size

Hagaki L 2L A6 10x15cm A5 13x18cm B5 A4 4x6 5x7

8.5x11*

Photo Size

Hagaki L 2L 60x80mm A6 10x15cm A5 13x18cm B5 A4 4x6 5x7 8x10

8.5x11

Layout

Automatic*

Borderless (1 per page) One Photo Centered 1 per page 2 per page 3 per page 4 per page 6 per page 8per page 16 per page

Quality

Draft Normal* Photo

Paper Type

Auto Detect* Plain Coated Photo Transparency

*Factory default setting

DPOF Printing Menu

The DPOF Printing menu is accessed by selecting Print Camera Selections from the Photo Mode main menu.

Menu item

Settings

Print Camera Selections

Press Select to enter Camera Selection Preview . For more information, see Camera Selection Preview .

Camera Selection Preview

The Camera Selection Preview is accessed by pressing Select from the DPOF Printing menu.

To navigate through the camera selections, use the left and right Arrow buttons . Press Start to print the photos using the current print settings. To alter the print settings, press Menu .

Fax Mode

To edit the Fax Mode settings:

From the main menu, use the up and down Arrow buttons to scroll to Fax .1.

Press Select .2.

In order for faxing to function properly:

The printer's FAX connector ( -right side connector) must be connected to an active phone line. See Setting Up the Printer With Equipment for setup details.

NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated

signature digital network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details.

If you are using the Dell Printer Fax tools to send a fax from within an application, the printer must be connected to a computer with a USB cable.

Fax Options Menu

Menu item

Action

Fax Number Window

Use the keypad to enter the number to which you want to send a fax. The number displays in the window.

NOTE: This window is also used to enter a broadcast fax which allows a single fax to be

sent to multiple recipients in a single operation.

Phonebook Press Select to enter the Phonebook menu. For more information, see Phonebook

Menu .

Redial History Press Select to view the redial history. The last five numbers dialed are displayed on

the screen.

On Hook Dial Press Select to enter On Hook Dial mode.

Delay Sending Fax

Press Select to view the Delay Sending Fax screen. On this screen, use the keypad to specify the time you want the fax to be sent.

Auto Answer

On* Scheduled - press Select to enter the Auto Answer Schedule menu. For

more information, see Auto Answer Schedule Menu . Off

Edit Fax Settings

Press Select to enter the Edit Fax Settings menu. Fore more information, see Edit Fax Settings Menu .

Fax Setup Press Select to enter the Fax Setup menu. For more information, see Fax Setup

Menu .

*Factory default settings

Phonebook Menu

The Phonebook menu is accessed by selecting Phonebook from the Fax Options menu. You can also access this menu by selecting Speed Dial Phonebook from the Fax Setup menu.

You can specify up to 99 speed dial numbers - 89 individual fax speed dial numbers and 10 group speed dial entries of up to 30 numbers each.

Menu item

Action

Name Search Press Select to enter the Phonebook Name Search menu. For more information,

see Phonebook Name Search Menu .

Phone Number Search

Press Select to enter the Phonebook Number Search menu. For more information, see Phonebook Number Search Menu .

Add Entry Press Select to enter the Phonebook Add Entry menu. For more information, see

Phonebook Add Entry Menu .

Group Search Press Select to enter the Phonebook Group Search menu. For more information,

see Phonebook Group Search Menu .

Add Group Press Select to enter the Phonebook Add Group menu. For more information, see

Phonebook Add Group Menu .

Print List Press Select to print the phonebook stored on your printer.

Phonebook Name Search Menu

You can access the Phonebook Name Search menu by selecting Name Search from the Phonebook menu.

Menu item

Action

Search Criteria Window

Use the keypad to enter a letter. The list automatically scrolls to the appropriate place in the phonebook.

Speed dial

The names for the speed dial entries are shown. The number of speed dials listed depends on the number of speed dials specified on your printer.

Phonebook Number Search Menu

You can access the Phonebook Number Search menu by selecting Speed Dial Search from the Phonebook menu.

Menu item

Action

Search Criteria Window

Use the keypad to enter a number. The list automatically scrolls to the appropriate place in the phonebook.

Speed dial

The fax numbers for the speed dial entries are shown. The number of speed dials listed depends on the number of speed dials specified on your printer.

Phonebook Edit Entry Menu

You can access the Phonebook Edit Entry menu by pressing Menu when a speed dial number is highlighted in either the Phonebook Number Search or Phonebook Name Search menus.

Menu item

Action

Name

Use the keypad to edit the name for the contact.

Fax number

Use the keypad to edit the fax number for the contact.

Speed Dial Number

The speed dial number assigned to this contact is displayed.

NOTE: The speed dial number is automatically assigned. You cannot modify the speed

dial number.

Delete Entry Press Select to delete the entry from the phonebook.

Phonebook Add Entry Menu

You can access the Phonebook Add Entry menu by selecting Add Entry from the Phonebook menu.

Menu item

Action

Name

Use the keypad to enter the name for the contact.

Fax number

Use the keypad to enter the fax number for the contact.

Speed Dial Number

The lowest available speed dial number is assigned to this contact.

NOTE: The speed dial number is automatically assigned. You cannot modify the speed

dial number.

Phonebook Group Search Menu

You can access the Phonebook Group Search menu by selecting Group Search from the Phonebook menu.

Menu item

Action

Search Criteria Window

Use the keypad to enter a letter. The list automatically scrolls to the appropriate place in the phonebook.

Speed dial

The fax numbers for the group entries are shown. The number of groups listed depends on the number of groups specified on your printer.

Phonebook Edit Group Menu

You can access the Phonebook Edit Group menu by pressing Menu when a speed dial number is highlighted in the Phonebook Group Search .

Menu item

Action

Name

Use the keypad to edit the name for the contact.

Fax number

Use the keypad to edit the fax number for the contact.

Speed Dial Number

The speed dial number assigned to this contact is displayed.

NOTE: The speed dial number is automatically assigned. You cannot modify the speed

dial number.

Delete Entry Press Select to delete the entry from the phonebook.

Phonebook Add Group Menu

You can access the Phonebook Add Group menu by selecting Add Group from the Phonebook menu.

Menu item

Action

Name

Use the keypad to edit the name for the contact.

Fax number window

Use the keypad to edit the fax number for the contact.

Name Search Press Select to enter the Phonebook Name Search menu. For more information,

see Phonebook Name Search Menu .

Phone Number Search

Press Select to enter the Phonebook Phone Number Search menu. For more information, see Phonebook Number Search Menu .

Redial History Press Select to display the redial history. The last five numbers dialed are displayed

on the screen.

Speed Dial Number

The lowest available speed dial number is assigned to this contact.

NOTE: The speed dial number is automatically assigned. You cannot modify the speed

dial number.

Auto Answer Schedule Menu

You can access the Auto Answer Schedule menu by selecting Scheduled from the Auto Answer options on the Fax Options menu or by selecting Auto Answer Schedule from the Ringing and Answering menu.

When Auto Answer is turned on, the fax machine answers incoming faxes without user intervention. When

Auto Answer is turned off, incoming faxes must be answered manually.

Menu item

Action

Turn Auto Answer On at

Use the keypad to specify the time when you would like to turn Auto Answer on.

Turn Auto Answer Off at

Use the keypad to specify the time when you would like to turn Auto Answer off.

Edit Fax Settings Menu

You can access the Edit Fax Settings menu by selecting Edit Fax Settings from the Fax Options menu.

Menu item

Settings

Quality

Standard* Fine Superfine Ultrafine

Lighter/Darker Use the left and right Arrow buttons to specify a darkness setting (middle setting

is default).

*Factory default settings

Fax Setup Menu

You can access the Fax Setup menu by selecting Fax Setup from the Fax Options menu or by selecting Change Fax Default Settings from the Setup menu.

Menu item

Action

Speed Dial Phonebook

Press Select to enter the Phonebook menu. For more information, see Phonebook Menu .

History and Reports

Press Select to enter the History and Reports menu. For more information, see History and Reports Menu .

Ringing and Answering

Press Select to enter the Ringing and Answering menu. For more information, see Ringing and Answering Menu .

Fax Printing Press Select to enter the Fax Printing menu. For more information, see Fax

Printing Menu .

Dialing and Sending

Press Select to enter the Dialing and Sending menu. For more information, see Dialing and Sending Menu .

Fax Blocking Press Select to enter the Fax Blocking menu. For more information, see Fax

Blocking Menu .

History and Reports Menu

You can access the History and Reports menu by selecting History and Reports from the Fax Setup menu.

Menu item

Action

View History on Screen Press Select to display the fax history on the screen.

Print Sent History Press Select to print a history of sent faxes.

Print Received History Press Select to print a history of received faxes.

View Pending Faxes Press Select to display information about pending faxes on the screen.

Report

Manual print* Every 40 jobs

Print Fax Activity History Press Select to print a Fax Activity history report.

Confirmation

Off On Error* For all

*Factory default settings

Fax History More Options Menu

You can access the Fax History More Options menu by highlighting one of the numbers shown on the Fax History screen and pressing Select .

Menu item

Action

Redial This Number Press Select to enter the Fax Options menu with the selected number

displayed in the Fax Number Window.

Add Number to Phonebook

Press Select to enter the Phonebook Add Entry menu with the fax number field automatically populated with the current fax number.

Add Number to Blocked Faxes

Press Select to enter the Blocked Fax Add Entry menu with the fax number field automatically populated with the current fax number.

Clear All History Press Select to clear the Fax Activity Log for the display and printing.

Ringing and Answering Menu

You can access the Ringing and Answering menu by selecting Ringing and Answering from the Fax Setup menu.

Menu item

Settings

Ring Volume

Off Low* High

Pick Up On

1st Ring 2nd Ring 3rd Ring* 5th Ring

Distinctive Ring

Any ring* Single Ring Double Ring Triple Ring

Auto Answer Schedule

Press Select to enter the Auto Answer Schedule menu. For more information, see Auto Answer Schedule Menu .

Fax Forward

Off* Forward Print & Forward

Pickup Code Press Select to display the Pickup Code menu. To change the code, use the keypad

to specify a new code, and press Select .

NOTE: The default code is DELL# (3355#) .

Error Correction

On* Off

*Factory default settings

Fax Printing Menu

You can access the Fax Printing menu by selecting Fax Printing from the Fax Setup menu.

Menu item

Settings

Paper Size

8.5x11*

8.5x14 A4

If too big

Fit to page* Use two pages

Quality

Draft Normal* Photo

Fax Footer

On* Off

*Factory default settings

Dialing and Sending Menu

You can access the Dialing and Sending menu by selecting Dialing and Sending from the Fax Setup menu.

Menu item

Settings

Your Fax Number

Press Select to go to the Your Fax Number screen. Use the keypad to specify the fax number for the printer. This is the number shown on the fax header of outgoing faxes.

Your Fax Name Press Select to go to the Your Fax Name screen. Use the keypad to specify the

name for the printer. This is the name shown on the fax header of outgoing faxes.

Dial Method

Touch-tone* Pulse Behind PBX: (Dial Tone Detect Off)

Redial Time

1 min 2 min* 3 min 4 min 5 min 6 min 7 min 8 min

Redial Tries

0 times 1 time 2 times 3 times* 4 times 5 times

Dial Prefix

None* - press Select to modify an existing prefix used to obtain an outside line.

Create - press Select to create a prefix if one is necessary to obtain an outside line.

Dial Volume

Off Low* High

Scan

Before dial* - the fax is scanned to memory before dialing the fax number. After dial - the fax number is dialed, communication with receiving fax is established, and then the fax is scanned.

Max Send Speed

33,600 bps* 31,200 bps 28,800 bps 26,400 bps 24,000 bps 21,600 bps 19,200 bps 16,800 bps 14,400 bps 12,000 bps 9,600 bps 7,200 bps 4,800 bps 2,400 bps

Auto Fax Conversion

On* - the fax is automatically converted to be compatible with the receiving fax machine regardless of the send settings. Off - an unsupported fax error is given if there is a mismatch between send settings and those on the receiving fax machine.

*Factory default settings

Fax Blocking Menu

You can access the Fax Blocking menu by selecting Fax Blocking from the Fax Setup menu. When fax blocking is on, calls received from fax machines that have a caller ID that matches one specified on

the block list or have blocked their caller ID are disconnected.

Menu item

Settings

Block List

Off* On

Block No-ID

Off* On

Blocked Fax Name Search

Press Select to enter the Blocked Fax Name Search menu. For more information, see Blocked Fax Name Search Menu .

Blocked Fax Entry Number Search

Press Select to enter the Blocked Fax Entry Number Search menu. For more information, see Blocked Fax Entry Number Search Menu .

Blocked Fax Add Entry

Press Select to enter the Blocked Fax Add Entry menu. For more information, see Blocked Fax Add Entry Menu .

Print Blocked Fax List Press Select to print the contents of the blocked fax list.

*Factory default settings

Blocked Fax Name Search Menu

You can access the Blocked Fax Name Search menu by selecting Blocked Fax Name Search from the Fax Blocking menu.

Menu item

Action

Search Criteria Window

Use the keypad to enter a letter. The list automatically scrolls to the appropriate place in the phonebook.

Blocked Fax List Number

The number assigned to the fax number being blocked is displayed. The number assigned to the blocked fax list depends on the number of fax numbers you have blocked.

Blocked Fax Entry Number Search Menu

You can access the Blocked Fax Entry Number Search menu by selecting Blocked Fax Number Search from the Fax Blocking menu.

Menu item

Action

Search Criteria Window

Use the keypad to enter a number. The list automatically scrolls to the appropriate place in the phonebook.

Blocked Fax List Number

The number assigned to the fax number being blocked is displayed. The number assigned to the blocked fax list depends on the number of fax numbers you have blocked.

Blocked Fax Edit Entry Menu

You can access the Blocked Fax Edit Entry menu by pressing Menu while a number is highlighted in the Blocked Fax Name Search or Blocked Fax Entry Number Search menus.

Menu item

Action

Name

Use the keypad to edit the name for the contact.

Fax number

Use the keypad to edit the fax number for the contact.

Blocked Fax List Number

A number is assigned to this blocked fax number.

NOTE: The number is automatically assigned. You cannot modify the assigned

number.

Delete Entry Press Select to delete this entry from the blocked fax list.

Blocked Fax Add Entry Menu

You can access the Blocked Fax Add Entry menu by selecting Blocked Fax Add Entry from the Fax Blocking menu.

You can add up to 50 numbers to the blocked fax list.

Menu item

Action

Name

Use the keypad to edit the name for the contact.

Fax number

Use the keypad to edit the fax number for the contact.

Blocked Fax List Number

A number is assigned to this blocked fax number.

NOTE: The number is automatically assigned. You cannot modify the assigned

number.

Scan Mode

To edit the Scan Mode settings:

Ensure your printer and computer are connected via a USB cable.1.

From the main menu, use the up and down Arrow buttons to scroll to Scan .1.

Press Select .2. If your computer is connected to a network, select a host from the Host Selection screen and enter a

four-digit PIN number, if necessary, for the selected host.

Press Select .4.

Scan Options Menu

Menu item

Settings

Scan To

Email Software File

Color

Color* Black & White

Quality

Automatic* 150 dpi 300 dpi 600 dpi

Original Size

Auto Detect* L 2L A6 A5 B5 A4 Wallet 3x5 4x6 5x7 8x10

8.5x11

Change Default Settings

Press Select to enter the Scan Default Settings menu. For more information, see Scan Default Settings Menu .

*Factory default settings

Setup Mode

To access Setup Mode options:

From the main menu, use the up and down Arrow buttons to scroll to Setup .1.

Press Select .2.

Setup Mode Menu

Menu item

Action

Change Printer Default Settings

Press Select to enter the Change Printer Default Settings menu. For more information, see Printer Default Settings Menu .

Change Copy Default Settings

Press Select to enter the Change Copy Default Settings menu. For more information, see Copy Default Settings Menu .

Change Photo Default Settings

Press Select to enter the Photo Print Settings menu. For more information, see Photo Print Settings Menu .

Change Fax Default Settings

Press Select to enter the Fax Setup menu. For more information, see Fax Setup Menu .

Change Scan Default Settings

Press Select to enter the Scan Default Settings menu. For more information, see Scan Default Settings Menu .

Print Settings List Press Select to print a list of current settings.

Printer Default Settings Menu

You can access the Printer Default Settings menu by selecting Change Printer Default Settings from the Setup menu.

Menu item

Settings

Set Date and Time

Press Select to enter the Set Date and Time menu. For more information, see Set Date and Time Menu .

Language Use the left and right Arrow buttons to scroll through the language options. When

your language is highlighted, press Select .

Country Use the left and right Arrow buttons to scroll through the country options. When

your country is highlighted, press Select .

Key Press Tone

Off On*

Power Save

Now After 10 min After 30 min* After 60 min Never

Caller ID Pattern

Use the left and right Arrow buttons to scroll through the various Caller ID detection patterns. When the pattern you want to use is highlighted, press Select .

NOTE: The Caller ID detection patterns are determined by country.

Speaker Volume

Off Low* High

*Factory default settings

Set Date and Time Menu

You can access the Set Date and Time menu by selecting Set Date and Time from the Printer Default Settings menu or by selecting Select Date and Time from the initial setup menu.

Menu item

Action

Current Time

Use the keypad to enter the current time.

Current Date

Use the keypad to enter the current date.

Daylight Savings

On - the printer automatically adjusts the time for Daylight Savings based on the date. Off*

*Factory default settings

Copy Default Settings Menu

You can access the Copy Default Settings menu by selecting Change Copy Default Settings from the Setup menu or by selecting Change Default Settings from the Copy Mode menu.

Menu item

Settings

Color

Color* Black & White

Quality

Draft Normal* Photo

Content Type

Text & Graphics* Photo Text Only Line Drawing

Paper Size

Hagaki L 2L A6 A5 B5 A4 3x5 4x6

8.5x11*

8.5x14

Paper Type

Auto Detect* Plain Coated Photo Transparency

*Factory default setting

Photo Default Settings Menu

You can access the Photo Default Settings menu by selecting Change Photo Default Settings from the Setup menu or by selecting Change Default Settings from the Photo Mode main menu.

Menu item

Settings

Paper Size

Hagaki L 2L A6 10x15cm A5 13x18cm B5 A4 4x6 5x7

8.5x11*

Photo Size

Hagaki L 2L 60x80mm A6 10x15cm A5 13x18cm B5 A4

3.5x5 4x6 5x7 8x10

8.5x11

Layout

Automatic* Borderless (one per page) One Photo Centered 1 per page 2 per page 3 per page 4 per page 6 per page 8per page 16 per page

Quality

Draft Normal* Photo

Paper Type

Auto Detect* Plain Coated Photo Transparency

*Factory default setting

Fax Default Settings Menu

You can access the Fax Default Settings menu by selecting Change Fax Default Settings from the Setup menu or by selecting Fax Setup from the Fax Options menu. For more information, see Fax Setup

Menu .

Scan Default Settings Menu

You can access the Scan Default Settings menu by selecting Change Scan Default Settings from the Setup menu or by selecting Change Default Settings from the Scan Mode menu.

Menu item

Settings

Scan To

Email Software File

Color

Color* Black & White

Quality

Automatic 150 dpi* 300 dpi 600 dpi

Original Size

Auto Detect* L 2L A6 A5 B5 A4 Wallet 3x5 4x6 5x7 8x10

8.5x11

*Factory default settings

Maintenance Mode

To access Maintenance Mode options:

From the main menu, use the up and down Arrow buttons to scroll to Maintenance .1.

Press Select .2.

Maintenance Mode Menu

Menu item

Action

View Ink Levels Press Select to display the current ink level for each cartridge on the screen.

Clean Cartridges Press Select to clean the ink cartridges.

Align Cartridges Press Select to align the ink cartridges.

Change Print Cartridges Press Select to view steps detailing how to change print cartridges.

Print Test Page Press Select to print a test page.

Call Diagnostics

Off* Audio on Print T.30 Signals Report Both Audio and Report

Reset Defaults Press Select to reset all settings to factory default settings.

*Factory default settings

PictBridge Mode

Your printer enters PictBridge Mode automatically when a USB device is plugged into the PictBridge port located on the front of the printer.

If the printer is busy performing other actions when the USB device is plugged in, the job is completed and then the printer enters PictBridge Mode .

While a PictBridge camera is connected to your printer, the camera controls the selection and printing of all photos. However, while the printer is in PictBridge Mode , you can press Menu to access the

PictBridge Default Print Settings menu.

PictBridge Default Settings Menu

Menu item

Action

Paper Size

Hagaki L 2L A6 10x15cm A5 13x18cm B5 A4 4x6 5x7

8.5x11*

Photo Size

Hagaki L 2L

60x80mm A6 10x15cm A5 13x18cm B5 A4

3.5x5 4x6 5x7 8x10

8.5x11

Layout

Automatic* Borderless (one per page) One Photo Centered 1 per page 2 per page 3 per page 4 per page 6 per page 8per page 16 per page

Print Quality

Draft Normal* Photo

Paper Type

Auto Detect* Plain Coated Photo Transparency

*Factory default settings

Understanding the Automatic Paper Type Sensor

Your printer has an automatic paper type sensor that detects the following paper types:

Plain Transparency Glossy/photo

If you load one of these paper types, the printer detects the paper type and automatically adjusts the

Quality/Speed settings.

Quality/Speed settings

Paper type

Black and Color Cartridges Installed

Photo and Color Cartridges Installed

Plain

Normal

Photo

Transparency

Normal

Photo

Glossy/photo

Photo

NOTE: Your printer cannot detect the paper size.

To choose paper size:

With your document open, click File Print .1. From the Print dialog box, click Preferences or Properties (depending on your program or operating

system).

The Printing Preferences dialog box opens. On the Print Setup tab, select the paper size.3. Click OK .4.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper type sensor for a specific print job:

With your document open, click File Print .1. From the Print dialog box, click Preferences or Properties (depending on your program or operating

system).

The Printing Preferences dialog box opens. Click the Print Setup tab.3. Select the paper type from the Media Type drop-down menu.4. Click OK .5.

To turn off the automatic paper type sensor for all print jobs:

In Windows XP, click Start Control Panel Printers and Other Hardware Printers and

Faxes.

In Windows 2000, click Start Settings Printers. Right-click the Dell Photo AIO Printer 964 icon.2. Click Printing Preferences .3.

3. Click the Print Setup tab.4. Select the paper type from the Media Type drop-down menu.5. Click OK .6.

Loading Paper

Load Plain Paper Into the Paper Support

Lift the paper exit tray, and extend the paper support.1.

Insert paper into the paper input tray.2.

Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.3.

NOTE: Do not force the paper into the printer.

Lower the paper exit tray.4.

Extend the paper exit tray stop to catch paper as it exits the printer.5.

NOTE: The paper exit tray can hold up to 50 sheets of paper.

For information on print media guidelines, see Print Media Guidelines for the Paper Support .

Load an Original Document Into the ADF

You can load up to 50 sheets of your original document (text side up) into the ADF for scanning, copying, and faxing. The ADF is recommended for loading multiple-page documents. For more information, see Paper Guidelines for the ADF .

NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF.

Place these items on the scanner glass.

Placing Your Original Document on the Scanner Glass

Open the top cover.1. Place the original document face down on the scanner glass in the upper left corner.2.

To get a copy with portrait (vertical) orientation:

To get a copy with landscape (horizontal) orientation:

Close the top cover.3.

Printing

Printing a Document Printing Photos Printing Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Printing Collated Copies of Your Document Printing Last Page First Printing More Than One Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing a Banner

Printing a Document

Turn on your computer and printer, and make sure they are connected.1. Load paper with the print side facing down. For more information, see Loading Paper.2. With your document open, click File Print.3. Customize your print settings:

Click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box opens.

On the Print Setup tab, select the print quality/speed, paper size, black and white or color printing, borderless printing, orientation, and number of copies.

On the Advanced tab, you can specify a 2-sided printing option, a specialized layout option, or if you want to use Automatic Image Sharpening.

After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.

Click OK or Print (depending on the program or operating system).5.

Printing Photos

Load the photo paper with the print (glossy) side facing down. For more information, see Print Media

Guidelines for the Paper Support.

Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see Replacing Ink Cartridges.

With your document open, click File Print.3. To customize your print settings, click Preferences, Properties, Options, or Setup (depending on

the program or operating system).

The Printing Preferences dialog box opens.

On the Print Setup tab, select Photo, the dpi settings, the paper type, and paper size.5.

NOTE: Photo/glossy or coated paper is recommended for printing photos.

When you are finished customizing your print options, click OK.6. Click OK or Print (depending on the program or operating system).7. To prevent your photos from sticking together or smudging, remove each photo after it exits the

printer.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the

prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints.

Printing Borderless Photos

Load photo/glossy paper in the paper support, and make sure the print side is facing down. For more information, see Print Media Guidelines for the Paper Support.

Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see Replacing Ink Cartridges.

With your document open, click File Print.3. To customize your print settings, click Preferences, Properties, Options, or Setup (depending on

the program or operating system).

The Printing Preferences dialog box opens.

On the Print Setup tab, select Photo, the dpi settings, the paper type, the paper size, and select the Borderless check box.

When you are finished customizing your print options, click OK.6. Click OK or Print (depending on the program or operating system).7.

NOTE: In some programs, it may also be necessary to select a borderless paper size.

NOTE: Borderless printing is only performed if you are using photo/glossy paper. The printout on non-

photo paper contains a 2mm margin on all sides.

Printing Photos From a PictBridge-Enabled Camera

Your printer supports PictBridge-enabled cameras.

Insert one end of the USB cable into the camera.1. Insert the other end of the USB cable into the PictBridge port on the front of the printer.2.

Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information.

Turn on your digital camera.3.

The printer automatically enters PictBridge mode.

Refer to the instructions included with your camera to begin printing photos.4.

NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or PTP).

For PictBridge printing, the printer (or PTP) USB selection should be used. For more information, refer to the documentation included with your camera.

Printing Photos From a Memory Card

Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 964 supports the following digital media:

CompactFlash Type I and II Memory Stick Memory Stick PRO Memory Stick Duo Microdrive SmartMedia Secure Digital MultiMediaCard xD-Picture Card

Memory cards should be inserted with the label facing up. The card reader has four slots to accommodate these media and a small light that blinks indicating the card is being read or is transmitting data.

NOTE: Do not remove the card while it is being read. Data corruption can occur.

The connector that is used for PictBridge may also be used for accessing information that is stored on USB Flash Drive devices. The USB Flash Drive devices that have been certified for operation with this AIO are as shown:

DELL - 256 MB High Speed USB 2.0 Memory Key, Part Number 311-4341 DELL - 128 MB High Speed USB 2.0 Memory Key, Part Number 311-4340 DELL - 64 MB High Speed USB 2.0 Memory Key, Part Number 311-4339

When you insert a memory card or USB key, the printer automatically switches to Photo mode.

NOTE: Do not insert more than one memory card or USB key at a time.

NOTE: The printer supports FAT32 data format. Files stored in NTFS should be converted to FAT32

data format.

Viewing or Printing Photos

Insert a memory card or USB key.1.

The printer automatically switches to Photo Mode.

Press Select to access the Photo Mode menu.2.

From the Photo Mode menu, use the up or down Arrow buttons to scroll to Browse and Print Photos, and then press Select .

Press the left or right Arrow buttons to scroll through the photos on the media card or in the digital camera.

Press Select to select a photo for printing. Press the up or down Arrow buttons to specify the number of copies.

Press Start to print.6.

NOTE: Only photos in JPG format can be printed directly from the memory card or USB key. If you

want to print photos stored on the memory card or USB key in a different file format, the photos must be transferred to your computer before printing.

Saving Photos to Your Computer

From the Photo Mode menu on the display, use the up or down Arrow buttons to scroll to Save Photos to Computer, and then press Select . All photos on the memory card or USB key are transferred

to your computer and are opened in the Memory Card Manager.

Viewing a Slide Show

You can view all the photos stored on a memory card or USB key through a slide show.

Insert a memory card or USB key.1.

The printer automatically switches to Photo Mode.

Press Select to access the Photo Mode menu.2.

From the Photo Mode menu, use the up or down Arrow buttons to scroll to View Slide Show,3.

and then press Select .

The Slideshow menu opens.

Specify the speed of the slide show, and press Select .4.

The printer displays each photo on the media card or digital camera.

Printing All Photos on Media Card or USB Key

You can also print all photos on a media card without having to toggle through them.

Insert a memory card or USB key.1.

The printer automatically switches to Photo Mode.

Press Select to access the Photo Mode menu.2.

From the Photo Mode menu, use the up or down Arrow buttons to scroll to Print all photos, and then press Select .

The Print All Photos menu opens.

Specify the number of photos you want to print on each page, and press Select .4.

Press Start .5.

NOTE: Only photos stored in the JPG format can be printed directly from the memory card. If you

want to print photos stored on the memory card in a different file format, the photos must be transferred to your computer before printing.

Printing Collated Copies of Your Document

When your printer is attached to your computer, you can print black and white or color collated copies. To print collated copies:

Make sure you have paper loaded in the paper support.1. With your document open, click File Print.2. Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.

The Printing Preferences dialog box opens.

On the Print Setup tab, specify the number of copies to print.4.

NOTE: You must specify more than one copy in order for the Collate Copies check box to become

active.

Select the Collate Copies check box.5. Click OK or Print.6.

Printing Last Page First

Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper

Support.

With your document open, click File Print.2. Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.

The Printing Preferences dialog box opens. On the Print Setup tab, select the Print Last Page First check box.4. Click OK.5. Click OK or Print (depending on the program or operating system).6.

Printing More Than One Page on a Sheet of Paper

Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper

Support.

With your document open, click File Print.2. Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.

The Printing Preferences dialog box opens. On the Advanced tab, select N-up from the Layout drop-down list.4. Select the number of pages to print on each page.5. Click OK.6. Click OK or Print (depending on the program or operating system).7.

Printing an Image as a Multi-page Poster

Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper

Support.

With your image open, click File Print.2. Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.

The Printing Preferences dialog box opens. On the Advanced tab, select Poster and the size of the poster.4. Click OK.5. Click OK or Print (depending on the program or operating system).6.

Printing a Banner

Place a stack of banner paper (20 sheets or less) in front of the printer, and feed in the first sheet.1.

With your document open, click File Print.2. Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.

The Printing Preferences dialog box opens. On the Advanced tab, select Banner from the Layout drop-down list.4. Click OK or Print (depending on the program or operating system).5.

NOTE: Once the printer begins printing, wait until you can see the leading edge of the banner exiting

the printer, and then carefully unfold the paper down to the floor in front of the printer.

Copying

Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel Changing Copy Settings

To make copies, you can use the printer operator panel or your computer.

Copying Documents Using the Operator Panel

Turn on your printer.1. Load paper in the paper support. For more information, see Loading Paper.2. Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

From the main menu, use the up and down Arrow buttons to scroll to Copy, and press Select

Make any necessary changes to the copy settings. For more information, see Copy Mode Menu.5.

Press Start .6.

Copying appears on the display.

NOTE: If you press Start without specifying a color selection, the copy is printed in color by

default.

Copying Documents Using Your Computer

Turn on your computer and printer, and make sure they are connected.1. Load the paper. For more information, see Loading Paper.2. Open the top cover.3. Place your document on the scanner glass. Make sure the upper left corner of the front of the item

aligns with the arrow on the printer. For more information, see Placing Your Original Document on the

Scanner Glass or Load an Original Document Into the ADF.

Close the top cover.5. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell

All-In-One Center.

The Dell All-In-One Center opens. Select a copy quantity (1–99) and color setting.7. Click See More Copy Settings to:

Choose a copy quality. Select the blank paper size. Select the original document size. Lighten or darken your document. Reduce or enlarge your document.

Copying Photos Using the Operator Panel

Load photo paper. For more information, see Print Media Guidelines for the Paper Support.1. Open the top cover.2. Place the photo on the glass.3. Close the top cover.4.

From the main menu, use the up and down Arrow buttons to scroll to Copy, and press Select

Use the up and down Arrow buttons to scroll to Quality, and press Select .6.

Use the up and down Arrow buttons to scroll to Photo, and press Select . For more information, see Operator Panel Menus.

Press Start .8.

Copying Photos Using Your Computer

Turn on your computer and printer, and make sure they are connected.1. Load photo paper with the print side facing up. For more information, see Print Media Guidelines for

the Paper Support.

Place your document face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the printer. For more information, see Placing Your Original

Document on the Scanner Glass.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens. Click Preview Now.5. Adjust the dotted lines to fit around the portion of the image you want to print.6. From the Copy section, select a copy quantity and photo color.7. To customize your photo, click See More Copy Settings.8. When you finish customizing your settings, click Copy Now.9.

Collating Copies Using the Operator Panel

When you are using your printer without a computer, you can print collated copies:

Load paper in the paper support. For help, see Load Plain Paper Into the Paper Support.1. Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

From the main menu, use the up and down Arrow buttons to scroll to Copy, and press Select

Use the up and down Arrow buttons to scroll to Collate, and press Select .4.

Choose Yes, and press Select. 5.

Press Start .6.

Changing Copy Settings

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens. Select a copy quantity and color setting.2.

2. Click See More Copy Settings to:

Choose a copy quality. Select the blank paper size. Select the original document size. Lighten or darken your document. Reduce or enlarge your document.

Click the Advanced button to change options such as paper size and quality.4. To make any changes, click the following tabs.5.

Click this tab:

To:

Select the paper size and type. Select borderless printing options. Select the print quality.

Scan

Select the color depth and scan resolution. Auto-crop the scanned image.

Image Enhancements

Sharpen your blurry images. Adjust the brightness of your image. Adjust the color correction curve (gamma) of your image.

Image Patterns

Smooth the conversion of a gray image to a black and white dot pattern (dither). Remove image patterns from magazines or newspapers (descreen). Select whether to process with Best quality or Best speed. Reduce the background noise on your color document.

When you finish customizing your copy settings, click OK, and then click Copy Now.6.

Scanning

Using the Operator Panel Using the Printer Software Scanning Photos Scanning to Your Computer Over a Network Scanning Multiple Pages or Images Editing Scanned Text Using Optical Character Recognition (OCR) Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents

You can use your printer to scan using the operator panel or the printer software.

Using the Operator Panel

Turn on your computer and printer, and make sure they are connected.1. Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

From the main menu, use the up and down Arrow buttons to scroll to Scan, and press Select

Change any necessary scan settings, and press Select .4.

Using the Printer Software

Turn on your computer and printer, and make sure they are connected.1. Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

Click Preview Now to see your scanned image.4.

NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do

not have the system resources available to perform the scan at the resolution or size you have selected. To correct this problem, either reduce your resolution or the size of your scan area.

Adjust the dotted lines to fit around the part of the image you want to scan.5. From the Send scanned image to: drop-down menu, select your scan destination.6. To further customize your scan job, click See More Scan Settings.7. When you are finished customizing your image, click Scan Now.8.

Scanning Photos

Turn on your computer and printer, and make sure they are connected.1. Load your original document. For help, see Placing Your Original Document on the Scanner Glass.2. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell

All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

Click Preview Now to view your scanned image.4.

NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do

not have the system resources available to perform the scan at the resolution or size you have selected. To correct this problem, either reduce your resolution or the size of your scan area.

Adjust the dotted lines to fit around the portion of the photo you want to scan.5. From the Send scanned image to: drop-down menu, select the photo program you want to use.6.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down

menu. On the next screen, click Add to locate and add your program to the list.

To further customize your scan job, click See More Scan Settings.7. Change any settings.8. When you finish customizing your image, click Scan Now.9.

When your document has finished processing, it will open in the program you chose.

Scanning to Your Computer Over a Network

Make sure your computer is attached to the network.1.

NOTE: Dell printers can only be attached to a network using a Dell Network Adapter (sold separately).

Make sure your computer and printer are on.2. Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

From the main menu, use the up and down Arrow buttons to scroll to Scan, and press Select

The printer automatically detects if it is connected to a network. If it is connected to a network, the Host Selection screen appears. If it is not connected to a network, the Scan Mode menu appears.

From the Host Selection Screen, choose the computer to which you want to send the document, and press Select .

Enter the four-digit PIN number specified for the host computer.6.

NOTE: This can be found in the upper right corner of the All-In-One Main Page. For help, see Using

the Dell All-In-One Center. The PIN is not required by default; it is only requested if the PIN has been

set.

Press Select .7.

The Scan Mode menu appears. For more information, see Scan Options Menu.

Scanning Multiple Pages or Images

NOTE: Some programs do not support multiple-page scanning.

You can scan multiple images at once to save time:

Place the first sheet on the scanner glass. For more information, see Placing Your Original Document

on the Scanner Glass.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

From the Send scanned image to: drop-down menu, select the program you want to use.3. From the Scan section, click See More Scan Settings.4. Click the Advanced button.5. Click Display Advanced Scan Settings to change advanced options.6.

The Advanced Scan Settings dialog box opens. On the Scan tab, click the Scan multiple items before output box.7. Click OK.8. When you finish customizing your settings, click Scan Now.9.

After you scan the first page, a prompt appears requesting the next page. Place the next sheet on the scanner glass, and click Yes. Repeat until you finish scanning all pages.10. When finished, click No. The program opens with the multiple pages scanned.11.

Editing Scanned Text Using Optical Character Recognition (OCR)

Optical Character Recognition (OCR) is a software feature that converts a scanned image into editable text within a word-processing program.

NOTE: Ensure you have OCR software installed on your computer. A copy of OCR software was

provided with your printer and should have installed at the same time as your printer drivers.

Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

From the Send scanned images to: drop-down menu, select a word-processing or text-editing program.

From the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI).4. Click Scan Now.5.

The scanned text appears. Edit your document.6. Save your document.7.

Editing Scanned Images

With most graphics programs, you can customize your image.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

From the Send scanned image to: drop-down menu, select your scan destination.2. Click Scan Now.3.

When the image has finished processing, it opens in the program you selected. Edit the image using the tools available in your program.4.

You may be able to:

Remove red eye Crop your image Add text to your image

Adjust the brightness and contrast of your image

For help, see the documentation that came with your graphics program.

Saving an Image on Your Computer

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

From the Productivity Tools section, click Save an image on my computer.2. Follow the instructions on your computer screen to save an image on your computer.3.

E-mailing a Scanned Image or Document

To send scanned photographs or documents through e-mail:

Load your original document. For help, see Load an Original Document Into the ADF or Placing Your

Original Document on the Scanner Glass.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

Click Preview Now.3.

NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do

not have the system resources available to perform the scan at the resolution or size you have selected. To correct this problem, either reduce your resolution or the size of your scan area.

From the Productivity Tools section, click E-mail an image or document.4.

4. From the What is being scanned? menu, make a selection.5. Follow the instructions on the screen to prepare the photograph or document for e-mail.6. Click Attach Now.7. Write a note to accompany the attached photo, and then send it.8.

NOTE: If you have questions about how to do this, consult the Help for your e-mail program.

Enlarging or Reducing Images or Documents

If you are using your printer with a computer, you can enlarge or reduce your document between 25–400 percent using the Dell All-In-One Center.

If you are using your printer without a computer, you can enlarge or reduce your document by a percent, or Fit-to options using the operator panel.

Load paper in the paper support. For help, see Load Plain Paper Into the Paper Support.1. Load your original document. For help, see Placing Your Original Document on the Scanner Glass or

Load an Original Document Into the ADF.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

Click Preview Now.4.

NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do

not have the system resources available to perform the scan at the resolution or size you have selected. To correct this problem, either reduce your resolution or the size of your scan area.

From the Productivity Tools section, select Enlarge or reduce an image.5. Follow the instructions on the screen to select the size of your new image.6. When you finish customizing your image, click Print Now.7.

Faxing

Setting Up the Printer With Equipment Faxing Using the Printer Operator Panel Sending a Fax From the Computer Speed Dial Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Send a Delayed Fax Blocking Faxes Changing the Pickup Code Using Auto Fax Convert

You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. See Faxing Using the Printer Operator Panel.

NOTE: For faxing instructions using the computer software, see Sending a Fax From the Computer.

Setting Up the Printer With Equipment

Equipment

Benefits

See this section

printer phone cord (provided)

Make copies and send and receive faxes without the use of a computer.

Connecting directly to a telephone wall jack

printer telephone (sold separately) two phone cords (one provided)

Use the fax line as a normal telephone line. Set up your printer wherever your telephone is. Make copies and send and receive faxes without the use of a computer.

Connecting to a telephone

printer telephone (sold separately) answering machine (sold separately) three phone cords (one provided)

Receive both incoming voice messages and faxes.

Connecting to an answering machine

printer telephone (sold separately) computer modem (sold separately) three phone cords (one provided)

Increase the number of phone connection outlets.

Connecting to a computer modem

USB cable (sold separately)

NOTE: The phone cord (provided) must be plugged into the correct connector.

Connecting directly to a telephone wall jack

Connect a phone cord from the FAX connector ( - left side connector) on the printer to the telephone wall jack.

Connect one end of the phone cord to the FAX connector ( - left side connector) of the printer.1. Connect the other end of the phone cord to an active telephone wall jack.2.

Connecting to a telephone

Connect a telephone to your printer to use the fax line as a normal telephone line.

Connect a phone cord from the FAX connector ( - left side connector) on the printer to the telephone wall jack.

Remove the protective plug from the PHONE jack connector ( - right side connector) on the back of the printer.

Connect a phone cord from the telephone to the PHONE jack connector ( - right side connector) on the printer.

NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark,

Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right connector ( ), and insert the supplied yellow terminator for your fax to work correctly. You will not

be able to use this port for additional devices in these countries.

Connecting to an answering machine

Connect a phone cord from the FAX connector ( - left side connector) on the printer to the telephone wall jack.

Remove the protective plug from the PHONE jack connector ( - right side connector) on the back of the printer.

Connect a phone cord from the telephone to the answering machine.3.

Connect a phone cord from the answering machine to the PHONE jack connector ( - right side connector) on the printer.

NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark,

Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right connector ( ), and insert the supplied yellow terminator for your fax to work correctly. You will not

be able to use this port for additional devices in these countries.

Connecting to a computer modem

Connect a phone cord from the FAX connector ( - left side connector) on the printer to the telephone wall jack.

Remove the protective plug from the PHONE jack connector ( - right side connector) on the back of the printer.

Connect a phone cord from the telephone to the computer modem.3.

Connect a phone cord from the computer modem to the PHONE jack connector ( - right side connector) on the printer.

NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark,

Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right connector ( ), and insert the supplied yellow terminator for your fax to work correctly. You will not

be able to use this port for additional devices in these countries.

What if I Have a Digital Subscriber Line (DSL)?

DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 964 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.

Connect the DSL filter to an active telephone line.1. Connect the printer directly to the output of the DSL filter.2.

NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service

provider if you need more help.

NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not

supported for faxing.

Faxing Using the Printer Operator Panel

Send a Fax

Make sure your printer is on and an active telephone line is connected to the FAX connector ( - left side connector) on the printer.

Load your document on the scanner glass or into the ADF. For help, see Placing Your Original

Document on the Scanner Glass or Load an Original Document Into the ADF.

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the keypad to enter the fax number.4.

The numbers display in the Fax Number Window.

Press Start .5.

The printer scans your document and sends your fax to the number you entered. After the transmission is complete, the printer beeps to let you know the fax is complete.

Send a Broadcast Fax

A broadcast fax allows you to send the same fax to multiple fax numbers at once. You can enter up to 30 different numbers.

Make sure your printer is on, and an active telephone line is connected to the FAX connector ( - left side connector) on the printer.

Load your document on the scanner glass or into the ADF. For help, see Placing Your Original

Document on the Scanner Glass or Load an Original Document Into the ADF.

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select3.

Use the keypad to enter the fax number.4.

The numbers display in the Fax Number Window.

Press the down Arrow button to go to the next fax number field.5. Use the keypad to enter the fax number.6. Repeat this process until you have entered all numbers to which the fax needs to be sent.7.

NOTE: You can also use the Phonebook or Redial History options to select phone numbers. Each

number you select or enter is added to the fax list until you press Start .

Press Start .8.

After you initiate the fax, the printer dials the first number, establishes a connection, sends the fax, breaks the connection, and moves to the next number in the list. This continues until the list has been completed. If the printer is unable to make a connection to a fax number, the printer moves to the next number in the list. The number to which a connection was not established is moved to the end of the list, and it is tried again when the rest of the list has been completed.

NOTE: Fax numbers to which the printer could not establish a connection are retried based on the

number of retries specified in the Dialing and Sending menu. For more information, see Dialing and

Sending Menu.

Receive a Fax Automatically

Make sure your printer is on, and an active telephone line is connected to the FAX connector ( - left side connector) on the printer.

Make sure Auto Answer is turned on or is currently within the scheduled on period.

On the main screen in Fax mode, use the up and down Arrow buttons to scroll to Auto Answer.

Using the left and right Arrow buttons choose Yes or Scheduled and press Select .b. If you selected Scheduled, the Auto Answer Schedule screen appears. Using the keypad,

specify the time you want Auto Answer to be turned on and be turned off.

Press Select .d.

Set the number of rings the printer should allow before answering the incoming fax.

From the main menu, choose Fax as the mode, and press Select .a.

Use the up and down Arrow buttons to scroll down to Fax Setup, and press Select .b.

The Fax Setup menu opens.

Use the up and down Arrow buttons to scroll down to Ringing and Answering, and press Select .

The Ringing and Answering menu opens.

Use the up and down Arrow buttons to scroll down to Pick Up On, and select the number of rings you want to allow before the fax machine picks up the phone.

Press Select .e.

When the number of set rings is detected, the printer automatically receives the fax.

Receive a Fax Manually

Make sure your printer is on, and an active telephone line is connected to the FAX connector ( - left side connector) on the printer.

Make sure the Auto Answer feature has been turned off.

On the main screen in Fax mode, use the up and down Arrow buttons to scroll to Auto Answer.

Using the left and right Arrow buttons choose No or Scheduled and press Select .b. If you selected Scheduled, the Auto Answer Schedule screen appears. Using the keypad,

specify the time you want Auto Answer to be turned on and be turned off.

Press Select .d.

When the printer rings, pick up the telephone, and listen for the fax calling tone.3. Press DELL# (3355#) on the printer operator panel.4.

NOTE: DELL# is the default answer code. However, you can change this to any four-digit code. For

more information about changing this code, see Changing the Pickup Code.

Receive a Fax With an Answering Machine Connected to the Printer

Make sure your printer is on and Auto Answer is turned on, and the answering machine must answer the call.

If a fax is detected, the printer receives the fax and disconnects the answering machine. If a fax is not detected, the answering machine completes the call.

Sending a Fax From the Computer

Send faxes from computer files through the printer modem or the computer modem. Any file that can be printed can be faxed.

Connecting Cables

Connect the printer to the computer with a USB cable (sold separately) in order to scan documents to fax.

If you want to fax through the printer modem, connect an active telephone line to the FAX connector (

- left side connector) on the printer.

If you want to fax through the computer modem, connect an active telephone line to the LINE connector ( - left side connector) on the computer's fax modem.

What if I Have a Digital Subscriber Line (DSL)?

Connect the DSL filter to an active telephone line.1. Connect the printer directly to the output of the DSL filter.2.

NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service

provider if you need more help.

NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not

supported for faxing.

Faxing Through the Printer Modem

Send a Fax Using the Dell All-In-One Center

Make sure the printer is on and that the printer is connected to the computer with a USB cable.1. Load your document on the scanner glass or into the ADF. For help, see Placing Your Original

Document on the Scanner Glass or Load an Original Document Into the ADF.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

Place the document you want to fax face down under the lid of the printer.4. Select Fax from the Scan drop-down menu.5. Click Scan Now.6. Follow the instructions on the computer screen to send your fax.7.

Send Fax Using Dell Printer Fax Tools

Using the Dell Printer Fax Tools allows you the flexibility of faxing any document you are capable of printing.

Open the document you want to fax.1. Click File Print.2. Click the Dell Printer Fax Tools icon.3.

The document is sent as a fax through the printer modem.

Receive a Fax

The Dell Photo AIO Printer 964 modem only receives hardcopy documents. See Faxing Using the Printer

Operator Panel for information about receiving a fax.

If you need to save soft copies of the faxes you receive, you must scan the received document to a file (see

Send a Fax Using the Dell All-In-One Center), or receive faxes using your computer modem (see Faxing Through the Computer Modem).

Access the Printer Setup Utility

Access the Printer Setup Utility if you want to configure the printer modem for your specific faxing needs.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Printer Setup Utility.

Printer Setup Utility Tabs

On this tab:

You can:

Send

Enter your name and fax number. Select a maximum send speed and a print quality for outgoing faxes. Choose whether to scan the entire document before dialing the number. Choose whether to use error correction. Select when to print a fax usage report. Select when to print a fax activity report.

Receive

Choose whether you want to print a footer (date, time, and page number) on each page. Automatically reduce an incoming fax to fit to the paper size loaded, or print it on two sheets of paper. Select whether you want to forward a fax or print it, and then forward it. Manage blocked faxes.

Connection/Dialing

Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try. Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX). Enter a dialing prefix. Choose how (manually, if fax tones are detected, or after a certain amount of rings) you want to answer incoming calls. Choose a distinctive ring if your phone line has distinctive ring service activated.

Speed Dial

Add to, create, or edit the speed dial or group speed dial lists.

Faxing Through the Computer Modem

If an active telephone line is connected to the LINE connector ( ) on your computer modem, use Fax Console (Windows XP Only) or Fax Service Management (Windows 2000 Only) to send and receive faxes:

Use Fax Console or Fax Service Management to print and receive files as faxes, or

Use the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax

Service Management to print the file to fax.

Install Fax Console (Windows XP Only)

Click Start Control Panel.1. Click Add or Remove Programs.2. Click Add/Remove Windows Components.3. Click to select Fax Services.4. Click Next.5.

If prompted, insert the Microsoft Windows XP CD, and then click OK. Close the Welcome to

Microsoft Windows XP window when it opens. Click Finish.6. Close the Add/Remove Programs window.7.

Configure Fax Console (Windows XP Only)

Click Start Programs or All Programs Accessories Communications Fax Fax Console.

The Fax Configuration Wizard appears. Click Next.2. Enter any appropriate information, and then click Next.3. Select your data/fax modem in the drop-down menu under Please select the fax device.4. Select the Enable Receive check box.5.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the

computer modem to answer all phone calls, in which case you may not receive voice mail.

Select Manual answer or specify the number of rings, and click Next.a.

Enter your TSID information, and click Next.b. Enter your CSID information, and click Next.c. Click to select Print it on. If you want to print all received faxes, use the drop-down menu to the

right of this field to select Dell Photo AIO Printer 964.

To create an archive copy of each fax, click to select Store a copy in a folder, and then use the Browse button to select the desired archive location.

Click Next, confirm your settings, and click Finish.6.

Configure Fax Service Management (Windows 2000 Only)

Click Start Programs Accessories Communications Fax Fax Service Management.1.

The Fax Configuration Wizard appears. Click Next.2. Enter any appropriate information, and then click Next.3. Select your data/fax modem from the drop-down menu.4. Follow the instructions on your computer screen to complete the configuration.5.

Send an Electronic Copy Fax Using Fax Console or Fax Service Management

Open your file to be faxed.1. Click File Print.2. In the printer list, select Fax.3. Click Print.4. Follow the instructions on the computer screen to send your fax.5.

Send a Hardcopy Document Fax Using the Dell All-In-One Center

Make sure the printer is on and that the printer is connected to the computer with a USB cable.1. Load your document on the scanner glass or into the ADF. For help, see Placing Your Original

Document on the Scanner Glass or Load an Original Document Into the ADF.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center.

Place the document you want to fax face down under the lid of the printer.4. Select File from the Scan drop-down menu.5. Save your file to a desired location.6. Open the file you just scanned and saved.7.

7. Click File Print.8. In the printer list, select Fax.9. Click Print.10. Follow the instructions on the computer screen to send your fax.11.

Receive a Fax Using Fax Console or Fax Service Management

Make sure that an active telephone line is connected to the LINE connector ( ) on the computer modem.

Click Start Programs or All Programs Accessories Communications Fax.2. Click Fax Console or Fax Service Management.3.

If you selected the Enable Receive check box when configuring Fax Console, you are now ready to receive a fax.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the

computer modem to answer all phone calls, in which case you may not receive voice mail.

View Sent and Received Faxes Using Fax Console or Fax Service Management

NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.

Click Start Programs or All Programs Accessories Communications Fax.1. Click Fax Console or Fax Service Management.2.

View received faxes in the Inbox; view sent faxes in Sent Items.

View the Status of a Fax Using Fax Console or Fax Service Management

Click Start Programs or All Programs Accessories Communications Fax.1. Click Fax Console or Fax Management Services.2. The following folders appear:

Incoming - faxes currently being received Inbox - faxes that have been received Outbox - faxes scheduled to be sent Sent Items - faxes successfully sent

Click the folder of your choice.4. Click the fax in the right pane for which you want to view the status, and then click Preferences or

Properties.

Click the General tab, and view the Status line.6. Click Close when you are finished.7.

Speed Dial

To make sending faxes easier, you can enter up to 99 speed dial numbers. Up to 89 individual fax numbers can be stored, or 10 groups that can hold up to 30 phone numbers each.

Create a Speed Dial List From the Operator Panel

From the main menu, choose Fax as the mode, and press Select .1.

Use the up and down Arrow buttons to scroll down to Phonebook, and press Select .2.

The Phonebook menu opens.

Use the up and down Arrow buttons to scroll down to Add Entry, and press Select .3.

The Add New Phonebook Entry menu opens.

Enter the name using the keypad.

Find the number button that corresponds to the letter you want to enter, and press it repeatedly until the correct letter appears.

Press the right Arrow button to move to the next character space, or wait two seconds for the text to be accepted.

NOTE: To enter a space between words, press the right Arrow button twice.

Repeat the previous steps until you are finished entering text.c.

NOTE: To delete a character, press the left Arrow button .

Use the down Arrow button to scroll down to Fax Number.5. Enter the fax number using the keypad.6.

NOTE: The lowest possible speed dial number is automatically assigned to this contact. You cannot

change the speed dial number.

Use the down Arrow button to scroll down to Add Entry.7.

Press Select .8.

Create a Speed Dial List From the Computer

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Printer Setup Utility.

Click the Speed Dial tab.2. Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.3.

Create a Group Dial List From the Operator Panel

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll down to Phonebook, and press Select .2.

The Phonebook menu opens.

Use the up and down Arrow buttons to scroll down to Add Group, and press Select .3.

The Phonebook Add Group menu opens.

Using the keypad, specify the name of the group.

Find the number button that corresponds to the letter you want to enter, and press it repeatedly until the correct letter appears.

Press the right Arrow button to move to the next character space, or wait two seconds for the text to be accepted.

NOTE: To enter a space between words, press the right Arrow button twice.

Repeat the previous steps until you are finished entering text.c.

NOTE: To delete a character, press the left Arrow button .

Use the down Arrow button to scroll down to Fax Number.5. Using the keypad, specify the first fax number.6.

Press Select .7.

The Fax Number field is cleared.

Using the keypad, specify the next fax number for the group.8.

Press Select .9. Repeat until all the fax numbers (up to 30) are specified for the group.10.

NOTE: The lowest possible group dial number is automatically assigned to this group. You cannot

change the group dial number.

Use a Speed or Group Dial List

From the main menu, use the up and down Arrow buttons to choose Fax, and press Select .

Use the keypad to enter the two-digit speed dial number.2.

Press Start .3.

NOTE: When you are entering numbers, if you only enter two numbers, the printer assumes you are

entering a speed dial entry. If more than two numbers are entered, the printer assumes it is a fax number.

NOTE: To send a fax between two fax machines within an office that utilizes one- or two-digit

extensions, the printer recognizes the numbers entered as an extension instead of a speed dial if you press star (*), pound (#), and then the extension.

Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial)

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to On Hook Dial.2.

Press Select to make the printer go off hook.3. Enter the number to which you want to send a fax.4.

Press Start when you are ready to send a fax.5.

Send a Delayed Fax

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to Delay Sending Fax.2.

The Delay Sending Fax screen opens.

Use the keypad to specify the hour, and then press the right Arrow button .3.

Use the keypad to specify the minutes, and then press the right Arrow button .4. Use the keypad to specify AM (1), PM (2), or 24Hr (3).5.

Press Select .6. Enter the number to which you want to send a fax.7.

Press Start .8.

At the designated time, the fax number is dialed, and the fax is transmitted to the designated fax number. If the fax transmission is unsuccessful, the unsuccessful number is tried again based on the redial settings.

Blocking Faxes

Fax Blocking helps you regulate who you receive faxes from. You can block faxes from up to 50 numbers.

Create a Blocked Fax List

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .2.

The Fax Setup menu opens.

Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select .3.

The Fax Blocking menu opens.

Use the up and down Arrow buttons to scroll to Blocked Fax Add Entry, and press Select .

The Blocked Fax Add Entry screen opens.

Use the keypad to specify a name.

Find the number button that corresponds to the letter you want to enter, and press it repeatedly until the correct letter appears.

Press the right Arrow button to move to the next character space, or wait two seconds for the text to be accepted.

NOTE: To enter a space between words, press the right Arrow button twice.

Repeat the previous steps until you are finished entering text.c.

NOTE: To delete a character, press the left Arrow button .

Use the keypad to specify a fax number, and then press Select .6.

NOTE: The lowest possible blocked fax number is automatically assigned to this contact. You cannot

change the blocked fax number.

Your printer no longer accepts faxes from the fax numbers you entered when fax blocking is turned on.

Turning Fax Blocking On

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .2.

The Fax Setup menu opens.

Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select .3.

The Fax Blocking menu opens.

Use the left and right Arrow buttons to choose On from Blocked List.4.

If the printer detects a fax from one of the numbers on the Blocked Fax List, the transmission is disconnected.

Press Select .5.

Blocking Faxes Without Caller ID

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .2.

The Fax Setup menu opens.

Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select .3.

The Fax Blocking menu opens.

Use the left and right Arrow buttons to choose On from Block No-ID.4.

Press Select .5.

If the printer detects a fax from a machine without Caller ID, the transmission is disconnected.

Changing the Pickup Code

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .2.

The Fax Setup menu opens.

Use the up and down Arrow buttons to scroll to Ringing and Answering, and press Select .

The Ringing and Answering menu opens.

Use the up and down Arrow buttons to scroll to Pickup Code, and press Select .4.

The Pickup Code window opens.

Using the keypad, specify a new one- to seven-digit keycode.5.

NOTE: Valid characters for the pickup code are 0-9, pound (#), and star (*). Any other characters

entered are ignored.

Press Select .6.

The keycode is saved. The next time you want to answer a fax manually, use the keypad to enter the new code.

Using Auto Fax Convert

If you are faxing a high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO Printer 964 can automatically adjust the fax you send.

NOTE: If you turn off Auto Fax Convert and you attempt to send a fax that is not compatible with

the receiving fax machine, the fax is not sent and an "Unsupported Mode" error is displayed.

Auto Fax Convert is on by default. To turn off Auto Fax Convert:

From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select

Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .2.

The Fax Setup menu opens.

Use the up and down Arrow buttons to scroll to Dialing and Sending, and press Select .3.

The Dialing and Sending menu opens.

Use the up and down Arrow buttons to scroll to Auto Fax Conversion.4.

Use the left and right Arrow buttons to choose Off.5.

Press Select .6.

Understanding the Software

Using the Dell All-In-One Center Using Printing Preferences Using Dell Picture Studio Using the Memory Card Manager Dell Ink Management System Removing and Reinstalling Software

The printer software includes:

Dell All-In-One Center - Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images.

Printing Preferences - Allows you to adjust printer settings. Dell Picture Studio™ - Allows you to manage, edit, display, print, and convert photos and other

types of images. Memory Card Manager - Allows you to display, manage, edit, print, and save photos to your

computer.

Dell Ink Management System™ - Warns you when your printer is running low on ink.

Using the Dell All-In-One Center

The Dell All-In-One Center allows you to:

Scan, copy, fax, and use productivity tools. Select where you want to send the scanned image. Select the quantity and color of your copies. Access troubleshooting and maintenance information. Preview images you want to print or copy. Manage photos (copy them to folders, print them, perform creative copying).

To access the Dell All-In-One Center:

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In- One Center.

The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools, and

Preview.

In this section:

You can:

Scan or Fax

Select the program where you want to send the scanned image. Select the type of image being scanned. Select how you will use the scan. Select Fax Now.

NOTE: Click See More Scan Settings to view all settings.

Copy

Select the quantity and color of your copies. Select a quality setting for your copies. Adjust the size of the scanned area. Lighten or darken your copies (this can also be accomplished using the operator panel). Enlarge or reduce your copies.

NOTE: Click See More Copy Settings to view all settings.

Productivity Tools

Fax an image or document. Printer Setup Utility. E-mail an image or document. Repeat an image several times on one page. Enlarge or reduce an image. Print an image as a multi-page poster. More than one page on a sheet of paper. Save an image on your computer. MagiChop - save multiple photos. Scan and save to PDF format. Edit text found in a scanned document (Optical Character Recognition). Modify an image with a photo editor.

Preview

Select a portion of the preview image to scan. View an image of what will be printed or copied.

For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center.

Using Printing Preferences

Printing Preferences allows you to change the various printer settings. You can change your printer

settings in Printing Preferences depending on the type of project you want to create.

To access Printing Preferences:

With your document open, click File Print.1.

The Print dialog box opens.

From the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box opens.

To access Printing Preferences when a document is not open:

In Windows XP, click Start Control Panel Printers and Other Hardware Printers and Faxes.

In Windows 2000, click Start Settings Printers.

Right-click the printer icon, and then select Printing Preferences.2.

NOTE: Changes made to the printer settings from the Printers folder become the default settings for

most programs.

Printing Preferences Tabs

Tab

Options

Print Setup

Quality/Speed - Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge installed.

Media Type - Allows you to set the paper type manually, or have the printer sensor detect the paper type automatically.

Paper Size - Select the size and type of paper.

Print Color Images in Black and White - Print your color images in black and white to save the ink in your color ink cartridge.

NOTE: You cannot select this setting if you have selected Use Color Cartridge for all

Black Printing.

Orientation - Select how the document is arranged on the printed page. You can print using portrait or landscape orientation.

Multiple Copies - Customize how the printer prints several photocopies of a single print job: Collated, Normal, or Print Last Page First.

Advanced

2-Sided Printing - Select this to print on both sides of the paper.

Layout - Select Normal, Banner, Mirror, N-up, Poster, Booklet, or Borderless.

Automatic Image Sharpening - Automatically select the best image sharpening level based on image content.

More Options - Allows you to specify Appearance Mode and Complete-A-Print settings.

Maintenance

Install Print Cartridges

Clean Print Cartridges

Align Print Cartridges

Print a Test Page

Network Support

Using Dell Picture Studio

In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or print photos. There are two components to the Dell Picture Studio:

Paint Shop Photo Album 5

Click Start Programs or All Programs Dell Picture Studio 3 Paint Shop Photo Album 5 Paint Shop Photo Album 5.

Paint Shop Pro Studio

Click Start Programs or All Programs Dell Picture Studio 3 Paint Shop Pro

Studio Jasc Paint Shop Pro Studio.

Using the Memory Card Manager

Memory Card Manager (MCM) allows you to display, manage, edit, print, and save photos from your memory card to your computer.

To launch MCM:

Insert a memory card into the memory card slot or a USB key into the PictBridge port on the front of the printer.

After the card is read, the printer automatically switches to Photo mode.

Use the up or down Arrow buttons to scroll to Save Photos to Computer, and then press Select .

You can also launch MCM from your computer by clicking Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Activate Memory Card Manager.

For more information on using MCM, see Printing Photos From a Memory Card.

Dell Ink Management System

Each time you print a job, a printing progress screen appears, which shows the progress of the print job as well as the amount of ink remaining and the approximate number of pages remaining in the cartridge. The page counter is hidden during the first 50 pages of cartridge use, until printing habits are learned and a more accurate count can be given. The number of pages remaining changes as a result of the type of print jobs the printer completes.

When your ink cartridge levels are low, a Low Ink Warning appears on your screen when you try to print. This warning is displayed every time you print until you install a new ink cartridge. For more information on replacing ink cartridges, see Replacing Ink Cartridges.

When one or both of your ink cartridges are empty, the Reserve Tank window appears on your screen when you try to print. If you continue printing, the print job may not print as you expect.

If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge (Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If you select Complete-A-Print, and click Continue Printing, Process Black is used for all black printing until the black cartridge is replaced, or the option is cleared from More Options, located on the Advanced tab of the Printing Preferences. The Reserve Tank dialog does not display again until after the low ink cartridge has been replaced. The Complete-A-Print check box is automatically reset when a new or different cartridge is installed.

Removing and Reinstalling Software

If your printer does not function properly, or communication error messages appear when using your printer,

you can remove and reinstall the printer software.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Uninstall Dell Photo AIO Printer 964.

Follow the instructions on the computer screen to remove the printer software.2. Restart your computer before installing the software again.3. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install

the software.

If the installation screen does not appear:

In Windows XP, click Start My Computer.a.

In Windows 2000, double-click My Computer from your desktop. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.b. When the printer software installation screen appears, click Personal Installation or Network

Installation.

Follow the instructions on your screen to complete the installation.d.

Ink Cartridge Maintenance

Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section, read and follow

the "CAUTION: SAFETY INSTRUCTIONS" in your Owner's Manual.

Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" in your Owner's Manual.

Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

Turn on your printer.1. Lift the printer unit.2.

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

Press down on the ink cartridge lever to raise each ink cartridge lid.3.

Remove the old ink cartridges.4.

Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase), or dispose of them.

If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.

NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing).

For photo printing, use a photo cartridge (sold separately) and a color cartridge.

Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.

Snap each lid closed.8.

Close the printer unit.9.

An alignment page automatically prints.

Aligning Ink Cartridges

Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press Select .

The alignment page begins printing. During printing, the operator panel display reads Printing alignment page. When complete, the message reads Auto Alignment Complete. Your ink cartridges are now aligned for optimal print quality.

You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy.

To align the ink cartridges:

Load paper in the paper support. For more information, see Loading Paper.1.

1. In Windows XP, click Start Control Panel Printers and Other Hardware Printers and

Faxes.

In Windows 2000, click Start Settings Printers. Right-click the Dell Photo AIO Printer 964 icon.3. Click Printing Preferences.4.

The Printing Preferences dialog box opens. Click the Maintenance tab.5. Click Align Print Cartridges.6. Click Print.7.

The ink cartridges align when the page prints.

NOTE: You can also align the ink cartridges from the printer's operator panel by selecting Align

Cartridges from the Maintenance menu.

Cleaning the Ink Cartridge Nozzles

You may need to clean the nozzles when:

White lines appear in graphics or solid black areas. Print appears smudged or too dark. Colors fade, do not print, or do not print completely. Vertical lines appear jagged or edges appear rough.

To clean the ink cartridge nozzles:

Load the paper. For more information, see Loading Paper.1. In Windows XP, click Start Control Panel Printers and Other Hardware Printers and

Faxes.

In Windows 2000, click Start Settings Printers. Right-click the Dell Photo AIO Printer 964 icon.3. Click Printing Preferences.4.

The Printing Preferences dialog box opens. Click the Maintenance tab.5. Click Clean Print Cartridges.6. If the print quality has not improved, click Print Again.7. Print your document again to verify the improved print quality.8. If you are still not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your

document again.

NOTE: You can also clean the ink cartridge nozzles from the printer's operator panel by selecting

Clean Cartridges from the Maintenance menu.

Troubleshooting

Setup Problems General Problems Error Messages and Lights Improving Print Quality

Follow these tips when you troubleshoot your printer:

If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer.

If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

Verify that your printer is compatible with your computer.

The Dell Photo AIO Printer 964 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition.

Verify your computer meets the minimum system requirements for your operating system.

Make sure you turned on both your printer and your computer.

Check the USB cable.

Ensure that the USB cable is firmly connected to your printer and your computer. Shut down the computer, reconnect the USB cable as shown on the "Setting Up Your Printer" poster, and then restart the computer.

If the software installation screen does not appear automatically, install the software manually.

Insert the Drivers and Utilities CD.1. In Windows XP, click Start My Computer.2.

In Windows 2000, double-click My Computer from your desktop.

Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.3. When the printer software screen appears, click Personal Installation or Network Installation.

4. Follow the instructions on your screen to complete the installation.5.

Determine if the printer software is installed.

Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964. If the Dell Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see Removing and

Reinstalling Software.

Correct communication problems between the printer and the computer.

Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer. Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable to the electrical outlet, and turn on the printer. Restart your computer.

Set your printer as the default printer.

Windows XP

Click Start Control Panel Printers and Other Hardware Printers and Faxes.1. Right-click Dell Photo AIO Printer 964, and select Set as Default.2.

Windows 2000

Click Start Settings Printers.1. Right-click Dell Photo AIO Printer 964, and select Set as Default.2.

Printer Problems

Ensure that the printer power cable is firmly connected to the printer and the electrical outlet.

Determine if the printer has been held or paused.

Windows XP

Click Start Control Panel Printers and Other Hardware Printers and Faxes.1. Double-click Dell Photo AIO Printer 964, and then click Printer.2. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option.

Windows 2000

Click Start Settings Printers.1. Double-click Dell Photo AIO Printer 964, and then click Printer.2. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it.

Check for flashing lights on the printer.

For more information, see Error Messages and Lights.

Ensure you installed the ink cartridges correctly and removed the sticker and tape from each cartridge.

Make sure you loaded the paper correctly.

For more information, see Loading Paper.

Printer won't print and print jobs are stuck in print queue.

Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer:

In Windows XP, click Start Control Panel Printers and Other Hardware Printers and Faxes.

In Windows 2000, click Start Settings Printers.

Check for multiple printer objects for your Dell printer, which might be shown as Dell 964, Dell 964 (Copy 1), Dell 964 (Copy 2), and so on.

2. Print a job to each one of these print objects to see which print object is active.3.

Set the active print object as the default printer by right-clicking it in the Printers and Faxes window.

4. Delete the other copies of the print object by right-clicking each and selecting Delete.5.

NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a

printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computer's USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

General Problems

Fax Problems

When you have trouble sending or receiving faxes, try these things to fix the problem.

Make sure you turned on both your printer and your computer, and the USB cable is properly connected.

Make sure an active telephone line is connected to the fax connector ( -left side connector) on the back of your printer.

Make sure the fax number, country code, and date/time are set correctly.

Make sure that if you are using a DSL or ISDN line, you are using a digital line filter on the telephone line connecting your wall jack to the wall.

Make sure the telephone line is not in use by another device such as a dial-up modem internet service. If it is, wait until the other device is finished before sending your fax.

Make sure the original document is loaded correctly (face down in the back left corner of the scanner glass or text-side up on the ADF) and the paper is loaded correctly (for help, see Load Plain Paper Into the Paper Support).

Make sure the printer doesn't have a paper jam. If it does, see Check for a paper jam..

Make sure the memory is not full. Dial the receiving number first, and then scan your original document one page at a time.

Make sure the power supply, telephone, handset, and answering machine connections are secure.

Make sure the speed dial is set correctly.

Make sure the printer detects the dial tone.

Paper Problems

Make sure you loaded the paper correctly.

For more information, see Loading Paper.

Use only paper recommended for your printer.

For more information, see Print Media Guidelines for the Paper Support.

Use a smaller amount of paper when printing multiple pages.

For more information, see Print Media Guidelines for the Paper Support.

Make sure the paper is not wrinkled, torn or damaged.

Make sure the paper guides rest against the left and right edges and bottom of the paper.

Check for a paper jam.

Near the ADF

Lift the ADF cover located to the left of the ADF input tray.1.

Pull firmly on the paper to remove it.2. Close the ADF cover.3.

Press Select .4. Resend your print job to print any missing pages.5.

NOTE: To avoid paper jams, do not force paper into the All-In-One.

Near the paper input tray

Lift the paper exit tray.1.

Pull firmly on the paper to remove it.2. Lower the paper exit tray.3.

Press Select .4. Resend your print job to print any missing pages.5.

Near the paper exit tray

Raise the printer unit.1.

Pull firmly on the paper to remove it.2. Close the printer unit.3.

Press Select .4. Resend your print job to print any missing pages.5.

Near the rear access door

Open the rear access door.1.

Pull firmly on the paper to remove it.2. Close the rear access door.3.

Press Select .4. Resend your print job to print any missing pages.5.

To prevent jams and misfeeds, make sure:

You use a paper recommended for inkjet printers. You do not force the paper into the printer. You do not load too much paper in the printer. The paper guide rests against the edges of the paper and does not cause the paper to bow in the paper support. You place the printer on a flat, level surface. You select the correct paper type and size. If you are printing a banner, you select Letter Banner or A4 Banner in Printing

Preferences.

Network Problems

Scanning Programs Unavailable Through the Network

After installing your Dell 964 All-in-One Printer and Dell Wireless Printer Adapter 3300 on your computer with Microsoft® Windows® XP Service Pack 2 installed, the Downloading Application List fails to work properly because the Windows firewall is not configured correctly.

To properly configure the Windows firewall:

Click Start Control Panel Windows Firewall.1. Click the Exceptions tab.2. Click the Dell 964 Server box, and then click the Edit button.3. From the Edit a Program screen, click the Change Scope button.4.

NOTE: The default is Any Computer (including those on the Internet). This is the highest risk

setting, as it allows access to your computer for all users, including users on the Internet.

Select the My network (subnet) only or the Custom list: button. Selecting My network (subnet) only allows access only to users on the same subnet as your computer and wireless printer adapter. Custom list: limits access to only the IP addresses added and, if necessary, the subnet mask.

If you selected Custom list:, enter the values as shown in the example on the screen.6. Click OK three times.7.

7. Restart your computer.8.

If you are using a wireless printer adapter, ensure you have the latest firmware updates.

For the latest updates and information, visit support.dell.com.

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

Error Message:

What it indicates:

Solution:

Black Ink Low Color Ink Low

An ink cartridge is running low on ink. The Low Ink warning occurs when your ink cartridges are about 25 percent full, 15 percent full, and 5 percent full.

Replace the ink cartridge. For more information, see Replacing Ink

Cartridges.

Clear paper jam

A paper jam exists in the printer.

Clear the paper jam, and then press Select on the operator panel. For

more information, see Check for a

paper jam..

Clear ADF jam

A paper jam exists in the ADF.

Clear the paper jam, and then press Select on the operator panel. For

more information, see Check for a

paper jam..

Load Paper then Press Select

Your printer is out of paper.

Follow the instructions on the display to clear the message, and then print your document.

Left cartridge missing. Insert Black or Photo cartridge

The Black or Photo ink cartridge is missing.

Install a Black or Photo ink cartridge. For more information, see Replacing

Ink Cartridges.

Right cartridge missing. Insert Color cartridge

The Color ink cartridge is missing.

Install a Color ink cartridge. For more information, see Replacing Ink

Cartridges.

Left cartridge incorrect

The wrong ink cartridge is installed in the left cartridge carrier.

Remove the cartridge, and install the correct Black or Photo cartridge for your printer. For more information, see

Replacing Ink Cartridges.

Right cartridge incorrect

The wrong ink cartridge is installed in the right cartridge carrier.

Remove the cartridge, and install the correct Color cartridge for your printer. For more information, see Replacing

Ink Cartridges.

Cartridge error

There is a problem with the ink cartridges or the print heads.

Reinstall the ink cartridges. For more information, see Replacing

Ink Cartridges.

Disconnect and then reconnect the printer power cable.

Data error

Data error or incomplete data.

Press the Power button to reset, and then resend your print job.

Scan error

Scan carrier error.

Turn off the printer, wait a few seconds, and then turn on the printer.

Paper feed error

A paper feed error has occurred.

Check the paper paths for obstructions, and then press the Power button

to reset. For more information, Check

for a paper jam..

Device Not Supported. Please Disconnect

The attached device is not supported, or the PictBridge-enabled digital camera is not set to the correct USB mode.

Disconnect the device, or check the USB mode setup. Refer to the documentation that came with your digital camera for more information.

Communications error message

The printer is not communicating with the computer.

Disconnect and then reconnect the USB cable. Disconnect and then reconnect the printer power cable. Restart the computer. Remove and reinstall the printer software. See Removing and

Reinstalling Software.

Improving Print Quality

If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality.

Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge.

NOTE: Dell Premium Photo Paper may not be available in all areas.

Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos.

Select a higher print quality.

To select a higher print quality:

With your document open, click File Print.1.

The Print dialog box opens.

Click Preferences, Properties, or Options (depending on your program or operating system).2.

The Printing Preferences dialog box opens.

On the Print Setup tab, select a higher quality setting.3. Print your document again. If the print quality does not improve, try aligning or cleaning the ink

cartridges. For more information on aligning, see Aligning Ink Cartridges. For more information on cleaning ink cartridges, see Cleaning the Ink Cartridge Nozzles.

For additional solutions, go to support.dell.com.

Printer Specifications

Overview Environmental Specifications Power Consumption and Requirements Fax Mode Capabilities Print and Scan Mode Capabilities Operating System Support Memory Specifications and Requirements Print Media Guidelines Cables

Overview

Memory

32 MB SDRAM 4 MB FLASH 2 MB Fax

Connectivity

USB 2.0 high-speed

Duty cycle (average)

5,000 pages per month

Printer life

Printer: 18,000 pages Scanner: 18,000 scans ADF: 18,000 scans

Environmental Specifications

Temperature/Relative Humidity

Condition

Temperature

Relative humidity (non-condensing)

Operation

61° to 90° F

8 to 80%

Storage

34° to 140° F

5 to 80%

Shipping

-14° to 140° F

5 to 100%

Power Consumption and Requirements

Rated AC Input

90-255 V

Rated Frequency

50/60 Hz

Minimum AC input

90 VAC

Maximum AC input

255 VAC

Maximum input current

0.46 A

Average power consumption Standby mode

Operational mode

7W 18W

Fax Mode Capabilities

When you scan to fax, your document will scan in at 100 dpi (dots per inch). You can fax black and white documents.

In order for faxing to function properly:

The printer must be connected to an active phone line. The printer must be connected to a computer with a USB cable.

NOTE: If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid

interference with the analog fax modem signal.

NOTE: You cannot fax with an ISDN (integrated services digital network) or cable modem. ISDN and

cable modems are not fax modems and are not supported for faxing.

Print and Scan Mode Capabilities

Your Dell Photo AIO Printer 964 can scan from 50 to 19,200 dpi. Although your printer has this capability, Dell recommends using the preset resolutions.

Print and scan resolution

Scan resolution

Print resolution

Glossy/Photo paper

All other media

Draft

150 x 150 ppi

600 x 600 dpi

300 x 600 dpi

Normal

300 x 300 ppi

1200 x 1200 dpi

600 x 600 dpi

Photo

600 x 600 ppi

4800 x 1200 dpi

1200 x 1200 dpi

Dell 964 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Finding Information

About Your Printer

Printing

Copying

Scanning

Faxing

Understanding the Software

Ink Cartridge Maintenance

Troubleshooting

Printer Specifications