Your Dell Photo AIO Printer 964 includes software installed to detect the ink levels in the printer. During
a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at
www.dell.com/supplies or by phone.
NOTE: If your country is not listed, contact your Dell distributor to order supplies.
Your printer has been designed to print using the following ink cartridges.
Supply ItemPart number
Standard Capacity black ink cartridgeJ5566
Standard Capacity color ink cartridgeJ5567
High Capacity black ink cartridgeM4640
High Capacity color ink cartridgeM4646
Photo ink cartridgeJ4844
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks
of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This softwar e and documentatio n are provided with R ESTRICTED RIGHTS . Use, duplication or disclosure by the Gover nment
is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.
Use the following safety guidelines to help ensure your own personal safety and to help protect your
product and working environment from potential damage.
•If your product includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
•To help protect your product from sudden, transient increases and decreases in electrical power, use a
surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).
•Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool
or in a wet basement.
•Ensure that nothing rests on your product’s cables and that the cables are not located where they can
be stepped on or tripped over.
•Use only the power cable provided with this product or the manufacturer’s authorized replacement
power cable.
CAUTION: If your product is not marked with this symbol , it must be connected
to an electrical outlet that is properly grounded.
•Connect the power cable to an electrical outlet that is near the product and easily accessible.
•To completely turn off the product, the power cable must be removed from the power source.
•Refer service or repairs, other than those described in the user documentation, to a professional
service person.
•Do not use the fax feature during an electrical storm. Do not set up this product or make any
electrical or cabling connections, such as the power cable or telephone, during an electrical storm.
•This product is designed to meet safety standards with the use of specific Dell-authorized
components. The safety features of some parts may not always be obvious. Dell disclaims liability
associated with the use of non-Dell-authorized components.
•See "Troubleshooting" on page 89 for instructions on the proper way to clear paper jams.
CAUTION: SAFETY INSTRUCTIONS11
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12CAUTION: SAFETY INSTRUCTIONS
About Your Printer
You can use the Dell Photo AIO Printer 964 to do a variety of things. A few important things to
note:
•If your printer is connected to a computer, you can use either the printer operator panel or
the printer software to produce quality documents quickly.
•You do need to connect your printer to a computer to print, scan, or use the Save Photos to my Computer function.
•You do not need to connect your printer to a computer to make photocopies, send faxes, or
print from memory cards or a PictBridge-enabled camera.
NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone
line before you can send a fax.
NOTE: If you use a DSL modem for your computer, you must install a DSL filter on the telephone
line attached to your printer.
1
About Your Printer13
Understanding the Printer Parts
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2
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6
4
3
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5
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8
7
6
Number:Part:Description:
1Automatic Document
Feeder (ADF)
Scan, copy, or fax multiple page documents and/or legal
sized documents.
2Printer unitUnit you lift to gain access to the ink cartridges.
3Operator panelPanel on the printer you use to control copying, scanning,
faxing, and printing. For more information, see "Using the
Operator Panel" on page 18.
4Paper input trayWhere you load paper into the printer.
5Paper exit trayTray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray stop straight out to extend
it.
6PictBridge connectorThe connector you use to connect your
PictBridge-compatible digital camera to your printer.
14About Your Printer
Number:Part:Description:
7Media card slotsSlot into which you insert a media card containing digital
pictures.
NOTE: The LCD only displays JPG files found on the media
card. To view other image types stored on the media card,
open the Memory Card Manager. For more information, see
"Using the Memory Card Manager" on page 78.
8Top cover with
integrated ADF exit tray
9ADF input trayLoad original documents in the printer. Recommended for
10
Top of printer that holds your document or photo flat while
you scan it. You can also pick up your original document
after it has gone through the ADF here.
scanning, copying, or faxing multiple-page documents.
11
10Supplies Reorder LabelTo order ink cartridges or paper, visit www.dell.com/supplies.
11Express Service Code• Identify your printer when you use support.dell.com or
contact technical support.
• Enter the Express Service Code to direct your call when
contacting technical support.
NOTE: The Express Code is not available in all countries.
About Your Printer15
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12
13
14
15
12
FAX connector ( —
left side connector)
13PHONE jack connector
( — right side
connector)
14USB connectorConnects your printer to a computer.
15Rear access doorOpen to remove paper jams.
Connects your printer to an active telephone line to send
and receive faxes.
NOTE: Do not connect additional devices to the FAX
connector ( — left side connector) and do not connect a
DSL (digital subscriber line) or ISDN (integrated services
digital network) without using a digital line filter to the
printer.
Remove the blue plug to connect additional devices, such as
a data/fax modem, telephone, or answering machine to your
printer.
NOTE: If the phone communication is serial in your country
(such as Germany, Sweden, Denmark, Austria, Belgium,
Italy, France, and Switzerland), you must remove the blue
plug from the right connector (), and insert the supplied
yellow terminator for your fax to work correctly. You will not
be able to use this port for additional devices in these
countries.
16
17
16About Your Printer
16Power supplySupplies power to the printer.
NOTE: The power supply is removable. When the power
supply is removed from the printer, but remains plugged into
a wall outlet, an LED is illuminated to notify you that power
is present.
NOTE: If the power is off when you unplug your machine,
the power will be off when you plug it back in.
17Power cord connectorConnects printer power supply to power outlet using the
supplied country-specific power cord.
Setting Up Your Printer
NOTE: The Dell Photo All-In-One Printer 964 supports Microsoft® Windows® 2000, Windows XP,
and Windows XP Professional X64 Edition.
To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter
problems during setup, see "Troubleshooting" on page 89.
NOTE: The Dell Photo AIO Printer 964 is an analog device that only works when directly connected
to a wall jack. Other devices such as a telephone or answering machine can be attached to the
PHONE jack connector ( — right side connector)
setup steps. If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is
required. Contact your Internet Service Provider for details.
to pass through the printer as described in the
Initial Setup Menu
The printer automatically displays the Initial Setup menu when you power on the printer for
the first time.
Menu item:Settings:
Language
Country
Set Date and Time
Updating Settings
Use the left and right Arrow buttons
options. When your language is highlighted, press Select .
Use the left and right Arrow buttons to scroll through the country
options. When your country is highlighted, press Select .
Press Select to enter the Set Date and Time menu.
You can update the time, date, language, and country settings after initial setup by accessing the
Setup menu.
to scroll through the language
About Your Printer17
Understanding the Operator Panel
Using the Operator Panel
The operator panel buttons allow you to copy documents and photos, fax documents, and print
photos from a memory card or PictBridge-enabled camera without connecting to a computer.
The printer is on when Power is illuminated. You can change settings using the Menu , Select , and Arrow buttons; and initiate a scan, copy, or fax using the Start button .
The display features:
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•Printer status
•Messages
•Menus
•Photos stored on memory cards
1
Photo 964
13
NumberPart:Purpose:
1LCD (Liquid
Crystal Display)
2BackTo move back a menu level while navigating
2
12111098
3
4
To show options available to you.
through the available menus on the display.
56
,
7
3Left arrow • Decrease a number on the display.
4Up arrowScroll through the available options on the menu.
18About Your Printer
• Scroll through a list on the display.
NumberPart:Purpose:
5Menu Scroll through the available menus.
6Right arrow• Increase a number on the display.
• Scroll through a list on the display.
7A keypad
number or
symbol
8PauseInsert a three-second pause in the number to be
9Start • Start a scan, copy, or fax job.
10Cancel • Cancel a scan, print, or copy job in progress.
11Down arrowScroll through the available options on the menu.
,
• In fax mode:
– Enter fax numbers.
– Select letters when creating a speed dial list.
– Type numbers to enter or edit the date and
time shown on the printer display.
• In copy mode, select the number of copies you
want to make.
dialed to wait for an outside line or get through an
automated answering system.
NOTE: Enter a pause only when you have already
begun entering the number.
• In photo mode, print photos.
NOTE: If you initiate a copy without specifying
color or black and white, color is used by default.
• Exit a menu.
• Clear a fax number, or end a fax transmission
and return the display to the fax default.
• Clear current settings and return to default
settings.
12SelectTo choose the option that appears on the display.
13Power To turn your printer on or off.
About Your Printer19
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Operator Panel Menus
From the main menu menu, you can navigate to the Copy, Photo, Fax, Scan, Setup, or
Maintenance modes available on your printer.
You can also view photos, send a fax, or perform quick copy or quick scan directly from the main
menu.
For more information about the operator panel menus, please see your User’s Guide.
Understanding the Automatic Paper Type Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
•Plain
•Transparency
•Glossy/photo
If you load one of these paper types, the printer detects the paper type and automatically adjusts
the Quality/Speed settings.
Quality/Speed settings
Paper typeBlack and Color Cartridges InstalledPhoto and Color Cartridges
1 With your document open, click File→Print.
2 From the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3 On the Print Setup tab, select the paper size.
4 Click OK.
20About Your Printer
Unless you turn off the automatic paper type sensor, it always remains on. To turn off the
automatic paper type sensor for a specific print job:
1 With your document open, click File→Print.
2 From the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3 Click the Print Setup tab.
4 Select the paper type from the Media Type drop-down menu.
5 Click OK.
To turn off the automatic paper type sensor for all print jobs:
1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and
Faxes.
In Windows 2000, click Start→Settings→ Printers.
2 Right-click the Dell Photo AIO Printer 964 icon.
3 Click Printing Preferences.
4 Click the Print Setup tab.
5 Select the paper type from the Media Type drop-down menu.
6 Click OK.
About Your Printer21
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Loading Paper
Load Plain Paper Into the Paper Support
1 Lift the paper exit tray, and extend the paper support.
2 Insert paper into the paper input tray.
22About Your Printer
3 Squeeze and slide the paper guides to rest against the left and right edges and bottom of
the paper.
NOTE: Do not force the paper into the printer.
4
Lower the paper exit tray.
About Your Printer23
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5 Extend the paper exit tray stop to catch paper as it exits the printer.
NOTE: The paper exit tray can hold up to 50 sheets of paper.
For information on print media guidelines, see "Print Media Guidelines for the Paper Support"
on page 26.
Load an Original Document Into the ADF
You can load up to 50 sheets of your original document (text side up) into the ADF for
scanning, copying, and faxing. The ADF is recommended for loading multiple-page documents.
For more information, see "Paper Guidelines for the ADF" on page 28.
NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF. Place these
items on the scanner glass.
24About Your Printer
Placing Your Original Document on the Scanner Glass
1 Open the top cover.
2 Place the original document face down on the scanner glass in the upper left corner.
To get a copy with portrait (vertical) orientation:
To get a copy with landscape (horizontal) orientation:
3 Close the top cover.
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About Your Printer25
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Print Media Guidelines
Print Media Guidelines for the Paper Support
Load up to:Make sure:
100 sheets of
plain paper
20 sheets of
banner paper
15 envelopes• The print side of the envelopes faces down.
35 greeting
cards, index
cards,
postcards, or
photo cards
• The paper is centered in the paper support.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
•You select Draft (select Photo if a photo cartridge is installed), Normal, or
Photo print quality.
NOTE: Load letterhead paper with the front of the letterhead face down and the
top of the letterhead going into the printer first.
• You remove any paper from the paper support before inserting banner paper.
• You place a stack of banner paper (20 sheets or less) in front of the printer,
and feed in the first sheet.
• You load the leading edge of the banner paper into the printer against the
right side of the paper support.
• You squeeze and slide the paper guide to the left edge of the banner paper.
• You use banner paper designed for inkjet printers.
NOTE: You must select A4 Banner or Letter Banner paper size in Print
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on
page 93.
• The envelopes are centered in the paper support.
• The paper guides rest against the right and left edges of the envelopes.
• The paper guide rests against the bottom edge of the paper.
• You print the envelopes with Landscape orientation.
• You select the correct envelope size. Select the next biggest size if the exact
envelope size is not listed, and set the left and right margins so that your
envelope text will be correctly positioned on the envelope.
• The print side of the cards faces down.
• The cards are centered in the paper support.
• The paper guides rest against the right and left edges of the cards.
• The paper guide rests against the bottom edge of the paper.
•You select Normal or Photo print quality.
26About Your Printer
Load up to:Make sure:
75 sheets of
photo, coated,
or glossy paper
25 iron-on
transfers
75
transparencies
35 sheets of
labels
100 sheets of
custom size
paper
100 sheets of
letterhead
paper
• The glossy or coated side of the paper faces down.
• The paper is centered in the paper support.
•You select Normal or Photo print quality.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• You follow the loading instructions on the iron-on transfer packaging.
• The print side of the transfer faces down.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• The transfers are centered in the paper support.
•You select Normal or Photo print quality.
• The rough side of the transparencies faces down.
• The paper guides rest against the right and left edges of the transparencies.
• The paper guide rests against the bottom edge of the paper.
NOTE: You can load a single transparency into the paper support without
removing plain paper.
•You select Normal or Photo print quality.
• The transparencies are centered in the paper support.
• The print side of the labels faces down into the paper support.
• The top of the labels feeds into the printer first.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• The print side of the paper faces down.
• Your paper fits within these dimensions:
Width
• 76–216 mm
• 3.0–8.5 inches
Length
• 127–432 mm
• 5.0–17.0 inches
• The paper is centered in the paper support.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• The front of the letterhead faces down.
• The top of the letterhead feeds into the printer first.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
About Your Printer27
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Paper Guidelines for the ADF
Load up to:Make sure:
50 sheets of
letter size paper
50 sheets of A4
size paper
50 sheets of
legal size paper
50 sheets of
two-, three-, or
four-hole
pre-punched
media
50 sheets of
edge-reinforced
three-hole
copier media
50 sheets of
preprinted
forms and
letterhead
media
50 sheets of
custom size
paper
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within the dimensions allowable.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within the dimensions allowable.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within the dimensions allowable.
• You choose a media that absorbs ink well.
• You allow the preprinted media to dry thoroughly before use in the ADF.
•You do not use media printed with metallic ink particles in the ADF.
• You avoid embossed designs.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within these dimensions:
Width
• 210.0 mm–215.9 mm
• 8.27 in.–8.5 in.
Length
• 279.4 mm–355.6 mm
• 11.0 in.–14.0 in.
28About Your Printer
Printing
Printing a Document
1 Turn on your computer and printer, and make sure they are connected.
2 Load paper with the print side facing down. For more information, see "Loading Paper" on
page 22.
3 With your document open, click File→Print.
4 Customize your print settings:
aClick Preferences, Properties, Options, or Setup (depending on the program or
operating system).
The Printing Preferences dialog box opens.
bOn the Print Setup tab, select the print quality/speed, paper size, black and white or
color printing, borderless printing, orientation, and number of copies.
cOn the Advanced tab, you can specify a 2-sided printing option, a specialized layout
option, or if you want to use Automatic Image Sharpening.
2
dAfter making the changes in Printing Preferences, click OK at the bottom of the
screen to return to the Print dialog box.
5 Click OK or Print (depending on the program or operating system).
Printing Photos
1 Load the photo paper with the print (glossy) side facing down. For more information, see
"Print Media Guidelines for the Paper Support" on page 26.
2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For
more information, see "Replacing Ink Cartridges" on page 83.
3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
The Printing Preferences dialog box opens.
Printing29
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5 On the Print Setup tab, select Photo, the dpi settings, the paper type, and paper size.
NOTE: Photo/glossy or coated paper is recommended for printing photos.
6 When you are finished customizing your print options, click OK.
7 Click OK or Print (depending on the program or operating system).
8 To prevent your photos from sticking together or smudging, remove each photo after it
exits the printer.
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for
the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes
the life of your prints.
Printing Borderless Photos
1 Load photo/glossy paper in the paper support, and make sure the print side is facing down.
For more information, see "Print Media Guidelines for the Paper Support" on page 26.
2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For
more information, see "Replacing Ink Cartridges" on page 83.
3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
5 On the Print Setup tab, select Photo, the dpi settings, the paper type, the paper size, and
6 When you are finished customizing your print options, click OK.
7 Click OK or Print (depending on the program or operating system).
30Printing
The Printing Preferences dialog box opens.
select the Borderless check box.
NOTE: In some programs, it may also be necessary to select a borderless paper size.
NOTE: Borderless printing is only performed if you are using photo/glossy paper. The printout on
non-photo paper contains a 2mm margin on all sides.
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