Your Dell Photo AIO Printer 964 includes software installed to detect the ink levels in the printer. During
a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at
www.dell.com/supplies or by phone.
NOTE: If your country is not listed, contact your Dell distributor to order supplies.
Your printer has been designed to print using the following ink cartridges.
Supply ItemPart number
Standard Capacity black ink cartridgeJ5566
Standard Capacity color ink cartridgeJ5567
High Capacity black ink cartridgeM4640
High Capacity color ink cartridgeM4646
Photo ink cartridgeJ4844
Page 3
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks
of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This softwar e and documentatio n are provided with R ESTRICTED RIGHTS . Use, duplication or disclosure by the Gover nment
is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.
Use the following safety guidelines to help ensure your own personal safety and to help protect your
product and working environment from potential damage.
•If your product includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
•To help protect your product from sudden, transient increases and decreases in electrical power, use a
surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).
•Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool
or in a wet basement.
•Ensure that nothing rests on your product’s cables and that the cables are not located where they can
be stepped on or tripped over.
•Use only the power cable provided with this product or the manufacturer’s authorized replacement
power cable.
CAUTION: If your product is not marked with this symbol , it must be connected
to an electrical outlet that is properly grounded.
•Connect the power cable to an electrical outlet that is near the product and easily accessible.
•To completely turn off the product, the power cable must be removed from the power source.
•Refer service or repairs, other than those described in the user documentation, to a professional
service person.
•Do not use the fax feature during an electrical storm. Do not set up this product or make any
electrical or cabling connections, such as the power cable or telephone, during an electrical storm.
•This product is designed to meet safety standards with the use of specific Dell-authorized
components. The safety features of some parts may not always be obvious. Dell disclaims liability
associated with the use of non-Dell-authorized components.
•See "Troubleshooting" on page 89 for instructions on the proper way to clear paper jams.
CAUTION: SAFETY INSTRUCTIONS11
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12CAUTION: SAFETY INSTRUCTIONS
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About Your Printer
You can use the Dell Photo AIO Printer 964 to do a variety of things. A few important things to
note:
•If your printer is connected to a computer, you can use either the printer operator panel or
the printer software to produce quality documents quickly.
•You do need to connect your printer to a computer to print, scan, or use the Save Photos to my Computer function.
•You do not need to connect your printer to a computer to make photocopies, send faxes, or
print from memory cards or a PictBridge-enabled camera.
NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone
line before you can send a fax.
NOTE: If you use a DSL modem for your computer, you must install a DSL filter on the telephone
line attached to your printer.
1
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Understanding the Printer Parts
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Number:Part:Description:
1Automatic Document
Feeder (ADF)
Scan, copy, or fax multiple page documents and/or legal
sized documents.
2Printer unitUnit you lift to gain access to the ink cartridges.
3Operator panelPanel on the printer you use to control copying, scanning,
faxing, and printing. For more information, see "Using the
Operator Panel" on page 18.
4Paper input trayWhere you load paper into the printer.
5Paper exit trayTray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray stop straight out to extend
it.
6PictBridge connectorThe connector you use to connect your
PictBridge-compatible digital camera to your printer.
14About Your Printer
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Number:Part:Description:
7Media card slotsSlot into which you insert a media card containing digital
pictures.
NOTE: The LCD only displays JPG files found on the media
card. To view other image types stored on the media card,
open the Memory Card Manager. For more information, see
"Using the Memory Card Manager" on page 78.
8Top cover with
integrated ADF exit tray
9ADF input trayLoad original documents in the printer. Recommended for
10
Top of printer that holds your document or photo flat while
you scan it. You can also pick up your original document
after it has gone through the ADF here.
scanning, copying, or faxing multiple-page documents.
11
10Supplies Reorder LabelTo order ink cartridges or paper, visit www.dell.com/supplies.
11Express Service Code• Identify your printer when you use support.dell.com or
contact technical support.
• Enter the Express Service Code to direct your call when
contacting technical support.
NOTE: The Express Code is not available in all countries.
About Your Printer15
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12
13
14
15
12
FAX connector ( —
left side connector)
13PHONE jack connector
( — right side
connector)
14USB connectorConnects your printer to a computer.
15Rear access doorOpen to remove paper jams.
Connects your printer to an active telephone line to send
and receive faxes.
NOTE: Do not connect additional devices to the FAX
connector ( — left side connector) and do not connect a
DSL (digital subscriber line) or ISDN (integrated services
digital network) without using a digital line filter to the
printer.
Remove the blue plug to connect additional devices, such as
a data/fax modem, telephone, or answering machine to your
printer.
NOTE: If the phone communication is serial in your country
(such as Germany, Sweden, Denmark, Austria, Belgium,
Italy, France, and Switzerland), you must remove the blue
plug from the right connector (), and insert the supplied
yellow terminator for your fax to work correctly. You will not
be able to use this port for additional devices in these
countries.
16
17
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16Power supplySupplies power to the printer.
NOTE: The power supply is removable. When the power
supply is removed from the printer, but remains plugged into
a wall outlet, an LED is illuminated to notify you that power
is present.
NOTE: If the power is off when you unplug your machine,
the power will be off when you plug it back in.
17Power cord connectorConnects printer power supply to power outlet using the
supplied country-specific power cord.
Setting Up Your Printer
NOTE: The Dell Photo All-In-One Printer 964 supports Microsoft® Windows® 2000, Windows XP,
and Windows XP Professional X64 Edition.
To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter
problems during setup, see "Troubleshooting" on page 89.
NOTE: The Dell Photo AIO Printer 964 is an analog device that only works when directly connected
to a wall jack. Other devices such as a telephone or answering machine can be attached to the
PHONE jack connector ( — right side connector)
setup steps. If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is
required. Contact your Internet Service Provider for details.
to pass through the printer as described in the
Initial Setup Menu
The printer automatically displays the Initial Setup menu when you power on the printer for
the first time.
Menu item:Settings:
Language
Country
Set Date and Time
Updating Settings
Use the left and right Arrow buttons
options. When your language is highlighted, press Select .
Use the left and right Arrow buttons to scroll through the country
options. When your country is highlighted, press Select .
Press Select to enter the Set Date and Time menu.
You can update the time, date, language, and country settings after initial setup by accessing the
Setup menu.
to scroll through the language
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Understanding the Operator Panel
Using the Operator Panel
The operator panel buttons allow you to copy documents and photos, fax documents, and print
photos from a memory card or PictBridge-enabled camera without connecting to a computer.
The printer is on when Power is illuminated. You can change settings using the Menu , Select , and Arrow buttons; and initiate a scan, copy, or fax using the Start button .
The display features:
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•Printer status
•Messages
•Menus
•Photos stored on memory cards
1
Photo 964
13
NumberPart:Purpose:
1LCD (Liquid
Crystal Display)
2BackTo move back a menu level while navigating
2
12111098
3
4
To show options available to you.
through the available menus on the display.
56
,
7
3Left arrow • Decrease a number on the display.
4Up arrowScroll through the available options on the menu.
18About Your Printer
• Scroll through a list on the display.
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NumberPart:Purpose:
5Menu Scroll through the available menus.
6Right arrow• Increase a number on the display.
• Scroll through a list on the display.
7A keypad
number or
symbol
8PauseInsert a three-second pause in the number to be
9Start • Start a scan, copy, or fax job.
10Cancel • Cancel a scan, print, or copy job in progress.
11Down arrowScroll through the available options on the menu.
,
• In fax mode:
– Enter fax numbers.
– Select letters when creating a speed dial list.
– Type numbers to enter or edit the date and
time shown on the printer display.
• In copy mode, select the number of copies you
want to make.
dialed to wait for an outside line or get through an
automated answering system.
NOTE: Enter a pause only when you have already
begun entering the number.
• In photo mode, print photos.
NOTE: If you initiate a copy without specifying
color or black and white, color is used by default.
• Exit a menu.
• Clear a fax number, or end a fax transmission
and return the display to the fax default.
• Clear current settings and return to default
settings.
12SelectTo choose the option that appears on the display.
13Power To turn your printer on or off.
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Operator Panel Menus
From the main menu menu, you can navigate to the Copy, Photo, Fax, Scan, Setup, or
Maintenance modes available on your printer.
You can also view photos, send a fax, or perform quick copy or quick scan directly from the main
menu.
For more information about the operator panel menus, please see your User’s Guide.
Understanding the Automatic Paper Type Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
•Plain
•Transparency
•Glossy/photo
If you load one of these paper types, the printer detects the paper type and automatically adjusts
the Quality/Speed settings.
Quality/Speed settings
Paper typeBlack and Color Cartridges InstalledPhoto and Color Cartridges
1 With your document open, click File→Print.
2 From the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3 On the Print Setup tab, select the paper size.
4 Click OK.
20About Your Printer
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Unless you turn off the automatic paper type sensor, it always remains on. To turn off the
automatic paper type sensor for a specific print job:
1 With your document open, click File→Print.
2 From the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3 Click the Print Setup tab.
4 Select the paper type from the Media Type drop-down menu.
5 Click OK.
To turn off the automatic paper type sensor for all print jobs:
1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and
Faxes.
In Windows 2000, click Start→Settings→ Printers.
2 Right-click the Dell Photo AIO Printer 964 icon.
3 Click Printing Preferences.
4 Click the Print Setup tab.
5 Select the paper type from the Media Type drop-down menu.
6 Click OK.
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Loading Paper
Load Plain Paper Into the Paper Support
1 Lift the paper exit tray, and extend the paper support.
2 Insert paper into the paper input tray.
22About Your Printer
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3 Squeeze and slide the paper guides to rest against the left and right edges and bottom of
the paper.
NOTE: Do not force the paper into the printer.
4
Lower the paper exit tray.
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5 Extend the paper exit tray stop to catch paper as it exits the printer.
NOTE: The paper exit tray can hold up to 50 sheets of paper.
For information on print media guidelines, see "Print Media Guidelines for the Paper Support"
on page 26.
Load an Original Document Into the ADF
You can load up to 50 sheets of your original document (text side up) into the ADF for
scanning, copying, and faxing. The ADF is recommended for loading multiple-page documents.
For more information, see "Paper Guidelines for the ADF" on page 28.
NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF. Place these
items on the scanner glass.
24About Your Printer
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Placing Your Original Document on the Scanner Glass
1 Open the top cover.
2 Place the original document face down on the scanner glass in the upper left corner.
To get a copy with portrait (vertical) orientation:
To get a copy with landscape (horizontal) orientation:
3 Close the top cover.
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Print Media Guidelines
Print Media Guidelines for the Paper Support
Load up to:Make sure:
100 sheets of
plain paper
20 sheets of
banner paper
15 envelopes• The print side of the envelopes faces down.
35 greeting
cards, index
cards,
postcards, or
photo cards
• The paper is centered in the paper support.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
•You select Draft (select Photo if a photo cartridge is installed), Normal, or
Photo print quality.
NOTE: Load letterhead paper with the front of the letterhead face down and the
top of the letterhead going into the printer first.
• You remove any paper from the paper support before inserting banner paper.
• You place a stack of banner paper (20 sheets or less) in front of the printer,
and feed in the first sheet.
• You load the leading edge of the banner paper into the printer against the
right side of the paper support.
• You squeeze and slide the paper guide to the left edge of the banner paper.
• You use banner paper designed for inkjet printers.
NOTE: You must select A4 Banner or Letter Banner paper size in Print
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on
page 93.
• The envelopes are centered in the paper support.
• The paper guides rest against the right and left edges of the envelopes.
• The paper guide rests against the bottom edge of the paper.
• You print the envelopes with Landscape orientation.
• You select the correct envelope size. Select the next biggest size if the exact
envelope size is not listed, and set the left and right margins so that your
envelope text will be correctly positioned on the envelope.
• The print side of the cards faces down.
• The cards are centered in the paper support.
• The paper guides rest against the right and left edges of the cards.
• The paper guide rests against the bottom edge of the paper.
•You select Normal or Photo print quality.
26About Your Printer
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Load up to:Make sure:
75 sheets of
photo, coated,
or glossy paper
25 iron-on
transfers
75
transparencies
35 sheets of
labels
100 sheets of
custom size
paper
100 sheets of
letterhead
paper
• The glossy or coated side of the paper faces down.
• The paper is centered in the paper support.
•You select Normal or Photo print quality.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• You follow the loading instructions on the iron-on transfer packaging.
• The print side of the transfer faces down.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• The transfers are centered in the paper support.
•You select Normal or Photo print quality.
• The rough side of the transparencies faces down.
• The paper guides rest against the right and left edges of the transparencies.
• The paper guide rests against the bottom edge of the paper.
NOTE: You can load a single transparency into the paper support without
removing plain paper.
•You select Normal or Photo print quality.
• The transparencies are centered in the paper support.
• The print side of the labels faces down into the paper support.
• The top of the labels feeds into the printer first.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• The print side of the paper faces down.
• Your paper fits within these dimensions:
Width
• 76–216 mm
• 3.0–8.5 inches
Length
• 127–432 mm
• 5.0–17.0 inches
• The paper is centered in the paper support.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
• The front of the letterhead faces down.
• The top of the letterhead feeds into the printer first.
• The paper guides rest against the right and left edges of the paper.
• The paper guide rests against the bottom edge of the paper.
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Paper Guidelines for the ADF
Load up to:Make sure:
50 sheets of
letter size paper
50 sheets of A4
size paper
50 sheets of
legal size paper
50 sheets of
two-, three-, or
four-hole
pre-punched
media
50 sheets of
edge-reinforced
three-hole
copier media
50 sheets of
preprinted
forms and
letterhead
media
50 sheets of
custom size
paper
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within the dimensions allowable.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within the dimensions allowable.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within the dimensions allowable.
• You choose a media that absorbs ink well.
• You allow the preprinted media to dry thoroughly before use in the ADF.
•You do not use media printed with metallic ink particles in the ADF.
• You avoid embossed designs.
• The document is loaded text side up.
• The paper guide is against the edge of the paper.
• Your paper size fits within these dimensions:
Width
• 210.0 mm–215.9 mm
• 8.27 in.–8.5 in.
Length
• 279.4 mm–355.6 mm
• 11.0 in.–14.0 in.
28About Your Printer
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Printing
Printing a Document
1 Turn on your computer and printer, and make sure they are connected.
2 Load paper with the print side facing down. For more information, see "Loading Paper" on
page 22.
3 With your document open, click File→Print.
4 Customize your print settings:
aClick Preferences, Properties, Options, or Setup (depending on the program or
operating system).
The Printing Preferences dialog box opens.
bOn the Print Setup tab, select the print quality/speed, paper size, black and white or
color printing, borderless printing, orientation, and number of copies.
cOn the Advanced tab, you can specify a 2-sided printing option, a specialized layout
option, or if you want to use Automatic Image Sharpening.
2
dAfter making the changes in Printing Preferences, click OK at the bottom of the
screen to return to the Print dialog box.
5 Click OK or Print (depending on the program or operating system).
Printing Photos
1 Load the photo paper with the print (glossy) side facing down. For more information, see
"Print Media Guidelines for the Paper Support" on page 26.
2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For
more information, see "Replacing Ink Cartridges" on page 83.
3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
The Printing Preferences dialog box opens.
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5 On the Print Setup tab, select Photo, the dpi settings, the paper type, and paper size.
NOTE: Photo/glossy or coated paper is recommended for printing photos.
6 When you are finished customizing your print options, click OK.
7 Click OK or Print (depending on the program or operating system).
8 To prevent your photos from sticking together or smudging, remove each photo after it
exits the printer.
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for
the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes
the life of your prints.
Printing Borderless Photos
1 Load photo/glossy paper in the paper support, and make sure the print side is facing down.
For more information, see "Print Media Guidelines for the Paper Support" on page 26.
2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For
more information, see "Replacing Ink Cartridges" on page 83.
3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup
(depending on the program or operating system).
5 On the Print Setup tab, select Photo, the dpi settings, the paper type, the paper size, and
6 When you are finished customizing your print options, click OK.
7 Click OK or Print (depending on the program or operating system).
30Printing
The Printing Preferences dialog box opens.
select the Borderless check box.
NOTE: In some programs, it may also be necessary to select a borderless paper size.
NOTE: Borderless printing is only performed if you are using photo/glossy paper. The printout on
non-photo paper contains a 2mm margin on all sides.
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Printing Photos From a PictBridge-Enabled
Camera
Your printer supports PictBridge-enabled cameras.
1 Insert one end of the USB cable into the camera.
2 Insert the other end of the USB cable into the PictBridge port on the front of the printer.
Refer to the instructions included with your camera for selection of the appropriate camera
USB settings and PictBridge connection and usage information.
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3 Turn on your digital camera.
The printer automatically enters PictBridge mode.
4 Refer to the instructions included with your camera to begin printing photos.
NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or
PTP). For PictBridge printing, the printer (or PTP) USB selection should be used. For more
information, refer to the documentation included with your camera.
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Printing Photos From a Memory Card
Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 964
supports the following digital media:
•CompactFlash Type I and II
•Memory Stick
•Memory Stick PRO
•Memory Stick Duo
•Microdrive
•SmartMedia
•Secure Digital
•MultiMediaCard
•xD-Picture Card
Memory cards should be inserted with the label facing up. The card reader has four slots to
accommodate these media and a small light that blinks indicating the card is being read or is
transmitting data.
NOTE: Do not remove the card while it is being read. Data corruption can occur.
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The connector that is used for PictBridge may also be used for accessing information that is
stored on USB Flash Drive devices. The USB Flash Drive devices that have been certified for
operation with this AIO are as shown:
•DELL - 256 MB High Speed USB 2.0 Memory Key, Part Number 311-4341
•DELL - 128 MB High Speed USB 2.0 Memory Key, Part Number 311-4340
•DELL - 64 MB High Speed USB 2.0 Memory Key, Part Number 311-4339
When you insert a memory card or USB key, the printer automatically switches to Photo mode.
NOTE: Do not insert more than one memory card or USB key at a time.
NOTE: The printer supports FAT32 data format. Files stored in NTFS should be converted to FAT32
data format.
Viewing or Printing Photos
1 Insert a memory card or USB key.
The printer automatically switches to Photo Mode.
2 Press Select to access the Photo Mode menu.
3 From the Photo Mode menu, use the up or down Arrow buttons to scroll to
Browse and Print Photos, and then press Select .
4 Press the left or right Arrow buttons to scroll through the photos on the media card
or in the digital camera.
5 Press Select to select a photo for printing. Press the up or down Arrow buttons
to specify the number of copies.
6 Press Start to print.
NOTE: Only photos in JPG format can be printed directly from the memory card or USB key. If you
want to print photos stored on the memory card or USB key in a different file format, the photos
must be transferred to your computer before printing.
Saving Photos to Your Computer
From the Photo Mode menu on the display, use the up or down Arrow buttons to scroll
to Save Photos to Computer, and then press Select . All photos on the memory card
or USB key are transferred to your computer and are opened in the Memory Card Manager.
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Viewing a Slide Show
You can view all the photos stored on a memory card or USB key through a slide show.
1 Insert a memory card or USB key.
The printer automatically switches to Photo Mode.
2 Press Select to access the Photo Mode menu.
3 From the Photo Mode menu, use the up or down Arrow buttons to scroll to View
Slide Show, and then press Select .
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The Slideshow menu opens.
4 Specify the speed of the slide show, and press Select .
The printer displays each photo on the media card or digital camera.
Printing All Photos on Media Card or USB Key
You can also print all photos on a media card without having to toggle through them.
1 Insert a memory card or USB key.
The printer automatically switches to Photo Mode.
2 Press Select to access the Photo Mode menu.
3 From the Photo Mode menu, use the up or down Arrow buttons to scroll to
Print all photos, and then press Select .
The Print All Photos menu opens.
4 Specify the number of photos you want to print on each page, and press Select .
5 Press Start .
NOTE: Only photos stored in the JPG format can be printed directly from the memory card. If you
want to print photos stored on the memory card in a different file format, the photos must be
transferred to your computer before printing.
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Printing Collated Copies of Your Document
When your printer is attached to your computer, you can print black and white or color collated
copies. To print collated copies:
1 Make sure you have paper loaded in the paper support.
2 With your document open, click File→Print.
3 Click Properties, Options, Setup, or Preferences (depending on the program or operating
system).
The Printing Preferences dialog box opens.
4 On the Print Setup tab, specify the number of copies to print.
NOTE: You must specify more than one copy in order for the Collate Copies check box to become
active.
Select the Collate Copies check box.
5
6 Click OK or Print.
Printing Last Page First
1 Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into
the Paper Support" on page 22.
2 With your document open, click File→Print.
3 Click Properties, Options, Setup, or Preferences (depending on the program or operating
system).
The Printing Preferences dialog box opens.
4 On the Print Setup tab, select the Print Last Page First check box.
5 Click OK.
6 Click OK or Print (depending on the program or operating system).
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Printing More Than One Page on a Sheet of Paper
1 Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into
the Paper Support" on page 22.
2 With your document open, click File→Print.
3 Click Properties, Options, Setup, or Preferences (depending on the program or operating
system).
The Printing Preferences dialog box opens.
4 On the Advanced tab, select N-up from the Layout drop-down list.
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5 Select the number of pages to print on each page.
6 Click OK.
7 Click OK or Print (depending on the program or operating system).
Printing an Image as a Multi-page Poster
1 Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into
the Paper Support" on page 22.
2 With your image open, click File→ Print.
3 Click Properties, Options, Setup, or Preferences (depending on the program or operating
system).
The Printing Preferences dialog box opens.
4 On the Advanced tab, select Poster and the size of the poster.
5 Click OK.
6 Click OK or Print (depending on the program or operating system).
36Printing
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Printing a Banner
1 Place a stack of banner paper (20 sheets or less) in front of the printer, and feed in the first
sheet.
2 With your document open, click File→Print.
3 Click Properties, Options, Setup, or Preferences (depending on the program or operating
system).
The Printing Preferences dialog box opens.
4 On the Advanced tab, select Banner from the Layout drop-down list.
5 Click OK or Print (depending on the program or operating system).
NOTE: Once the printer begins printing, wait until you can see the leading edge of the banner exiting
the printer, and then carefully unfold the paper down to the floor in front of the printer.
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38Printing
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Copying
To make copies, you can use the printer operator panel or your computer.
Copying Documents Using the Operator Panel
1 Tur n o n yo ur p ri nter.
2 Load paper in the paper support. For more information, see "Loading Paper" on page 22.
3 Load your original document. For help, see "Load an Original Document Into the ADF" on
page 24 or "Placing Your Original Document on the Scanner Glass" on page 25.
4 From the main menu, use the up and down Arrow buttons to scroll to Copy, and
press Select .
5 Make any necessary changes to the copy settings.
6 Press Start .
Copying appears on the display.
3
NOTE: If you press Start without specifying a color selection, the copy is printed in color by
default.
Copying Documents Using Your Computer
1 Turn on your computer and printer, and make sure they are connected.
2 Load the paper. For more information, see "Loading Paper" on page 22.
3 Open the top cover.
4 Place your document on the scanner glass. Make sure the upper left corner of the front of
the item aligns with the arrow on the printer. For more information, see "Placing Your
Original Document on the Scanner Glass" on page 25 or "Load an Original Document Into
the ADF" on page 24.
5 Close the top cover.
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6 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
7 Select a copy quantity (1–99) and color setting.
8 Click See More Copy Settings to:
– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.
– Reduce or enlarge your document.
Copying Photos Using the Operator Panel
1 Load photo paper. For more information, see "Print Media Guidelines for the Paper
Support" on page 26.
2 Open the top cover.
3 Place the photo on the glass.
4 Close the top cover.
5 From the main menu, use the up and down Arrow buttons to scroll to Copy, and
6 Use the up and down Arrow buttons to scroll to Quality, and press Select .
7 Use the up and down Arrow buttons to scroll to Photo, and press Select .
8 Press Start .
Copying Photos Using Your Computer
1 Turn on your computer and printer, and make sure they are connected.
2 Load photo paper with the print side facing up. For more information, see "Print Media
3 Place your document face down on the scanner glass. Make sure the upper left corner of
40Copying
press Select .
Guidelines for the Paper Support" on page 26.
the front of the item aligns with the arrow on the printer. For more information, see
"Placing Your Original Document on the Scanner Glass" on page 25.
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4 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
5 Click Preview Now.
6 Adjust the dotted lines to fit around the portion of the image you want to print.
7 From the Copy section, select a copy quantity and photo color.
8 To customize your photo, click See More Copy Settings.
9 When you finish customizing your settings, click Copy Now.
Collating Copies Using the Operator Panel
When you are using your printer without a computer, you can print collated copies:
1 Load paper in the paper support. For help, see "Load Plain Paper Into the Paper Support"
on page 22.
2 Load your original document. For help, see "Load an Original Document Into the ADF" on
page 24 or Placing Your Original Document on the Scanner Glass.
3 From the main menu, use the up and down Arrow buttons to scroll to Copy, and
press Select .
4 Use the up and down Arrow buttons to scroll to Collate, and press Select .
5 Choose Yes, and press Select.
6 Press Start .
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Changing Copy Settings
1 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
2 Select a copy quantity and color setting.
3 Click See More Copy Settings to:
– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.
– Reduce or enlarge your document.
4 Click the Advanced button to change options such as paper size and quality.
5 To make any changes, click the following tabs.
Click this tab:To:
Print• Select the paper size and type.
• Select borderless printing options.
• Select the print quality.
Scan• Select the color depth and scan resolution.
• Auto-crop the scanned image.
Image Enhancements• Sharpen your blurry images.
• Adjust the brightness of your image.
• Adjust the color correction curve (gamma) of your image.
Image Patterns• Smooth the conversion of a gray image to a black and white dot pattern
(dither).
• Remove image patterns from magazines or newspapers (descreen).
Select whether to process with Best quality or Best speed.
• Reduce the background noise on your color document.
6 When you finish customizing your copy settings, click OK, and then click Copy Now.
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Scanning
You can use your printer to scan using the operator panel or the printer software.
Using the Operator Panel
1 Turn on your computer and printer, and make sure they are connected.
2 Load your original document. For help, see "Load an Original Document Into the ADF" on
page 24 or "Placing Your Original Document on the Scanner Glass" on page 25.
3 From the main menu, use the up and down Arrow buttons to scroll to Scan, and
press Select .
4 Change any necessary scan settings, and press Select .
Using the Printer Software
1 Turn on your computer and printer, and make sure they are connected.
2 Load your original document. For help, see "Load an Original Document Into the ADF" on
page 24 or "Placing Your Original Document on the Scanner Glass" on page 25.
4
3 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
4 Click Preview Now to see your scanned image.
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
Adjust the dotted lines to fit around the part of the image you want to scan.
5
6 From the Send scanned image to: drop-down menu, select your scan destination.
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7 To further customize your scan job, click See More Scan Settings.
8 When you are finished customizing your image, click Scan Now.
Scanning Photos
1 Turn on your computer and printer, and make sure they are connected.
2 Load your original document. For help, see "Placing Your Original Document on the
Scanner Glass" on page 25.
3 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
Click Preview Now to view your scanned image.
4
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
5 Adjust the dotted lines to fit around the portion of the photo you want to scan.
6 From the Send scanned image to: drop-down menu, select the photo program you want to
7
8 Change any settings.
9 When you finish customizing your image, click Scan Now.
44Scanning
use.
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.
On the next screen, click Add to locate and add your program to the list.
To further customize your scan job, click See More Scan Settings.
When your document has finished processing, it will open in the program you chose.
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Scanning to Your Computer Over a Network
1 Make sure your computer is attached to the network.
NOTE: Dell printers can only be attached to a network using a Dell Network Adapter (sold
separately).
Make sure your computer and printer are on.
2
3 Load your original document. For help, see "Load an Original Document Into the ADF" on
page 24 or "Placing Your Original Document on the Scanner Glass" on page 25.
4 From the main menu, use the up and down Arrow buttons to scroll to Scan, and
press Select .
The printer automatically detects if it is connected to a network. If it is connected to a
network, the Host Selection screen appears. If it is not connected to a network, the Scan Mode menu appears.
5 From the Host Selection Screen, choose the computer to which you want to send the
document, and press Select .
6 Enter the four-digit PIN number specified for the host computer.
NOTE: This can be found in the upper right corner of the All-In-One Main Page. For help, see "Using
the Dell All-In-One Center" on page 73. The PIN is not required by default; it is only requested if the
PIN has been set.
7 Press Select .
The Scan Mode menu appears.
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Scanning Multiple Pages or Images
NOTE: Some programs do not support multiple-page scanning.
You can scan multiple images at once to save time:
1 Place the first sheet on the scanner glass. For more information, see "Placing Your Original
Document on the Scanner Glass" on page 25.
2 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
From the Send scanned image to: drop-down menu, select the program you want to use.
3
4 From the Scan section, click See More Scan Settings.
5 Click the Advanced button.
6 Click Display Advanced Scan Settings to change advanced options.
The Advanced Scan Settings dialog box opens.
7 On the Scan tab, click the Scan multiple items before output box.
8 Click OK.
9 When you finish customizing your settings, click Scan Now.
10 Place the next sheet on the scanner glass, and click Yes . Repeat until you finish scanning all
11 When finished, click No. The program opens with the multiple pages scanned.
46Scanning
After you scan the first page, a prompt appears requesting the next page.
pages.
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Editing Scanned Text Using Optical Character
Recognition (OCR)
Optical Character Recognition (OCR) is a software feature that converts a scanned image into
editable text within a word-processing program.
NOTE: Ensure you have OCR software installed on your computer. A copy of OCR software was
provided with your printer and should have installed at the same time as your printer drivers.
Load your original document. For help, see "Load an Original Document Into the ADF" on
1
page 24 or "Placing Your Original Document on the Scanner Glass" on page 25.
2 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
From the Send scanned images to: drop-down menu, select a word-processing or
3
text-editing program.
4 From the How will the scan be used? drop-down menu, select To edit text (OCR and 300
DPI).
5 Click Scan Now.
The scanned text appears.
6 Edit your document.
7 Save your document.
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Editing Scanned Images
With most graphics programs, you can customize your image.
1 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
From the Send scanned image to: drop-down menu, select your scan destination.
2
3 Click Scan Now.
When the image has finished processing, it opens in the program you selected.
4 Edit the image using the tools available in your program.
You may be able to:
– Remove red eye
–Crop your image
– Add text to your image
– Adjust the brightness and contrast of your image
For help, see the documentation that came with your graphics program.
Saving an Image on Your Computer
1 Click Start→Programs or All Programs→ Dell Printers→Dell Photo AIO Printer
2
3 Follow the instructions on your computer screen to save an image on your computer.
48Scanning
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
From the Productivity Tools section, click Save an image on my computer.
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E-mailing a Scanned Image or Document
To send scanned photographs or documents through e-mail:
1 Load your original document. For help, see "Load an Original Document Into the ADF" on
page 24 or "Placing Your Original Document on the Scanner Glass" on page 25.
2 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
Click Preview Now.
3
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
4 From the Productivity Tools section, click E-mail an image or document.
5 From the What is being scanned? menu, make a selection.
6 Follow the instructions on the screen to prepare the photograph or document for e-mail.
7 Click Attach Now.
8 Write a note to accompany the attached photo, and then send it.
NOTE: If you have questions about how to do this, consult the Help for your e-mail program.
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Enlarging or Reducing Images or Documents
If you are using your printer with a computer, you can enlarge or reduce your document between
25–400 percent using the Dell All-In-One Center.
If you are using your printer without a computer, you can enlarge or reduce your document by a
percent, or Fit-to options using the operator panel.
1 Load paper in the paper support. For help, see "Load Plain Paper Into the Paper Support"
on page 22.
2 Load your original document. For help, see "Placing Your Original Document on the
Scanner Glass" on page 25 or "Load an Original Document Into the ADF" on page 24.
3 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer
964→Dell All-In-One Center.
The Dell All-In-One Center opens.
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When
your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.
Click Preview Now.
4
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
5
6 Follow the instructions on the screen to select the size of your new image.
7 When you finish customizing your image, click Print Now.
50Scanning
From the Productivity Tools section, select Enlarge or reduce an image.
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Faxing
You do not need to connect your printer to a computer in order to fax. Use the printer operator
panel for basic faxing. See "Faxing Using the Printer Operator Panel" on page 55.
NOTE: For faxing instructions using the computer software, see "Sending a Fax From the Computer"
on page 59.
Setting Up the Printer With Equipment
EquipmentBenefitsSee this section
• printer
• phone cord (provided)
• printer
• telephone (sold separately)
•two phone cords (one
provided)
• printer
• telephone (sold separately)
• answering machine (sold
separately)
•three phone cords (one
provided)
• printer
• telephone (sold separately)
• computer modem (sold
separately)
•three phone cords (one
provided)
• USB cable (sold separately)
Make copies and send and
receive faxes without the use of a
computer.
• Use the fax line as a normal
telephone line.
• Set up your printer wherever
your telephone is.
• Make copies and send and
receive faxes without the use
of a computer.
Receive both incoming voice
messages and faxes.
Increase the number of phone
connection outlets.
"Connecting directly to a
telephone wall jack" on page 52
"Connecting to a telephone" on
page 52
"Connecting to an answering
machine" on page 53
"Connecting to a computer
modem" on page 54
5
NOTE: The phone cord (provided) must be plugged into the correct connector.
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Connecting directly to a telephone wall jack
Connect a phone cord from the FAX connector ( — left side connector) on the printer to the
telephone wall jack.
1 Connect one end of the phone cord to the FAX connector ( — left side connector) of
the printer.
2 Connect the other end of the phone cord to an active telephone wall jack.
Connecting to a telephone
Connect a telephone to your printer to use the fax line as a normal telephone line.
52Faxing
1 Connect a phone cord from the FAX connector ( — left side connector) on the printer
to the telephone wall jack.
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2 Remove the protective plug from the PHONE jack connector ( — right side connector)
on the back of the printer.
3 Connect a phone cord from the telephone to the PHONE jack connector ( — right side
connector) on the printer.
NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark,
Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right
connector (), and insert the supplied yellow terminator for your fax to work correctly. You will not
be able to use this port for additional devices in these countries.
Connecting to an answering machine
1 Connect a phone cord from the FAX connector ( — left side connector) on the printer
to the telephone wall jack.
2 Remove the protective plug from the PHONE jack connector ( — right side connector)
on the back of the printer.
3 Connect a phone cord from the telephone to the answering machine.
4 Connect a phone cord from the answering machine to the PHONE jack connector ( —
right side connector) on the printer.
NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark,
Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right
connector (), and insert the supplied yellow terminator for your fax to work correctly. You will not
be able to use this port for additional devices in these countries.
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Connecting to a computer modem
1 Connect a phone cord from the FAX connector ( — left side connector) on the printer
to the telephone wall jack.
2 Remove the protective plug from the PHONE jack connector ( — right side connector)
on the back of the printer.
3 Connect a phone cord from the telephone to the computer modem.
4 Connect a phone cord from the computer modem to the PHONE jack connector ( —
right side connector) on the printer.
What if I Have a Digital Subscriber Line (DSL)?
DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer
964 is designed to work with analog data. If you are faxing over a telephone line connected to a
DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
54Faxing
NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark,
Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right
connector (), and insert the supplied yellow terminator for your fax to work correctly. You will not
be able to use this port for additional devices in these countries.
1 Connect the DSL filter to an active telephone line.
2 Connect the printer directly to the output of the DSL filter.
NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service
provider if you need more help.
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NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are
not supported for faxing.
Faxing Using the Printer Operator Panel
Send a Fax
1 Make sure your printer is on and an active telephone line is connected to the FAX
connector ( — left side connector) on the printer.
2 Load your document on the scanner glass or into the ADF. For help, see "Placing Your
Original Document on the Scanner Glass" on page 25 or "Load an Original Document Into
the ADF" on page 24.
3 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
4 Use the keypad to enter the fax number.
The numbers display in the Fax Number Window.
5 Press Start .
The printer scans your document and sends your fax to the number you entered. After the
transmission is complete, the printer beeps to let you know the fax is complete.
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Send a Broadcast Fax
A broadcast fax allows you to send the same fax to multiple fax numbers at once. You can enter
up to 30 different numbers.
1 Make sure your printer is on, and an active telephone line is connected to the FAX
connector ( — left side connector) on the printer.
2 Load your document on the scanner glass or into the ADF. For help, see "Placing Your
Original Document on the Scanner Glass" on page 25 or "Load an Original Document Into
the ADF" on page 24.
3 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
4 Use the keypad to enter the fax number.
The numbers display in the Fax Number Window.
5 Press the down Arrow button to go to the next fax number field.
6 Use the keypad to enter the fax number.
7 Repeat this process until you have entered all numbers to which the fax needs to be sent.
NOTE: You can also use the Phonebook or Redial History options to select phone numbers.
Each number you select or enter is added to the fax list until you press Start .
After you initiate the fax, the printer dials the first number, establishes a connection, sends the
fax, breaks the connection, and moves to the next number in the list. This continues until the
list has been completed. If the printer is unable to make a connection to a fax number, the
printer moves to the next number in the list. The number to which a connection was not
established is moved to the end of the list, and it is tried again when the rest of the list has been
completed.
56Faxing
8 Press Start .
NOTE: Fax numbers to which the printer could not establish a connection are retried based on the
number of retries specified in the Dialing and Sending menu.
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Receive a Fax Automatically
1 Make sure your printer is on, and an active telephone line is connected to the FAX
connector ( — left side connector) on the printer.
2 Make sure Auto Answer is turned on or is currently within the scheduled on period.
aOn the main screen in Fax mode, use the up and down Arrow buttons to scroll
to Auto Answer.
bUsing the left and right Arrow buttons choose Yes or Scheduled and press
Select .
cIf you selected Scheduled, the Auto Answer Schedule screen appears. Using the
keypad, specify the time you want Auto Answer to be turned on and be turned off.
dPress Select .
3 Set the number of rings the printer should allow before answering the incoming fax.
aFrom the main menu, choose Fax as the mode, and press Select .
bUse the up and down Arrow buttons to scroll down to Fax Setup, and press
Select .
The Fax Setup menu opens.
cUse the up and down Arrow buttons to scroll down to Ringing and
Answering, and press Select .
The Ringing and Answering menu opens.
dUse the up and down Arrow buttons to scroll down to Pick Up On, and
select the number of rings you want to allow before the fax machine picks up the
phone.
ePress Select .
When the number of set rings is detected, the printer automatically receives the fax.
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Receive a Fax Manually
1 Make sure your printer is on, and an active telephone line is connected to the FAX
connector ( — left side connector) on the printer.
2 Make sure the Auto Answer feature has been turned off.
aOn the main screen in Fax mode, use the up and down Arrow buttons to scroll
to Auto Answer.
bUsing the left and right Arrow buttons choose No or Scheduled and press
Select .
cIf you selected Scheduled, the Auto Answer Schedule screen appears. Using the
keypad, specify the time you want Auto Answer to be turned on and be turned off.
dPress Select .
3 When the printer rings, pick up the telephone, and listen for the fax calling tone.
4 Press DELL# (3355#) on the printer operator panel.
NOTE: DELL# is the default answer code. However, you can change this to any four-digit code. For
more information about changing this code, see "Changing the Pickup Code" on page 71.
Receive a Fax With an Answering Machine Connected to the Printer
Make sure your printer is on and Auto Answer is turned on, and the answering machine must
answer the call.
•If a fax is detected, the printer receives the fax and disconnects the answering machine.
•If a fax is not detected, the answering machine completes the call.
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Sending a Fax From the Computer
Send faxes from computer files through the printer modem or the computer modem. Any file
that can be printed can be faxed.
Connecting Cables
•Connect the printer to the computer with a USB cable (sold separately) in order to scan
documents to fax.
•If you want to fax through the printer modem, connect an active telephone line to the FAX
connector ( — left side connector) on the printer.
If you want to fax through the computer modem, connect an active telephone line to the
LINE connector ( — left side connector) on the computer’s fax modem.
What if I Have a Digital Subscriber Line (DSL)?
DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer
964 is designed to work with analog data. If you are faxing over a telephone line connected to a
DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
1 Connect the DSL filter to an active telephone line.
2 Connect the printer directly to the output of the DSL filter.
NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service
provider if you need more help.
NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are
not supported for faxing.
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Faxing Through the Printer Modem
Send a Fax Using the Dell All-In-One Center
1 Make sure the printer is on and that the printer is connected to the computer with a USB
cable.
2 Load your document on the scanner glass or into the ADF. For help, see "Placing Your
Original Document on the Scanner Glass" on page 25 or "Load an Original Document Into
the ADF" on page 24.
3 Click Start→ Programs or All Programs→Dell Printers→ Dell Photo AIO Printer
964
→ Dell All-In-One Center.
4 Place the document you want to fax face down under the lid of the printer.
5 Select Fax from the Scan drop-down menu.
6 Click Scan Now.
7 Follow the instructions on the computer screen to send your fax.
Send Fax Using Dell Printer Fax Tools
Using the Dell Printer Fax Tools allows you the flexibility of faxing any document you are
capable of printing.
1 Open the document you want to fax.
2 Click File→Print.
Receive a Fax
The Dell Photo AIO Printer 964 modem only receives hardcopy documents. See "Faxing Using
the Printer Operator Panel" on page 55 for information about receiving a fax.
If you need to save soft copies of the faxes you receive, you must scan the received document to
a file (see "Send a Fax Using the Dell All-In-One Center" on page 60), or receive faxes using your
computer modem (see "Faxing Through the Computer Modem" on page 62).
60Faxing
3 Click the Dell Printer Fax Tools icon.
The document is sent as a fax through the printer modem.
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Access the Printer Setup Utility
Access the Printer Setup Utility if you want to configure the printer modem for your specific
faxing needs.
1 Click Start →Programs or All Programs→Dell Printers→ Dell Photo AIO Printer
964
→ Dell All-In-One Center.
2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click
Display the Printer Setup Utility.
Printer Setup Utility Tabs
On this tab:You can:
Send• Enter your name and fax number.
• Select a maximum send speed and a print quality for outgoing faxes.
• Choose whether to scan the entire document before dialing the number.
• Choose whether to use error correction.
• Select when to print a fax usage report.
• Select when to print a fax activity report.
Receive• Choose whether you want to print a footer (date, time, and page number)
on each page.
• Automatically reduce an incoming fax to fit to the paper size loaded, or print
it on two sheets of paper.
• Select whether you want to forward a fax or print it, and then forward it.
•Manage blocked faxes.
Connection/Dialing• Select the number of times you want the machine to redial and the time
between those attempts if the fax cannot be sent on the first try.
• Select the phone line format you want to use (Pulse, Touch-tone, Behind a
PBX).
• Enter a dialing prefix.
• Choose how (manually, if fax tones are detected, or after a certain amount of
rings) you want to answer incoming calls.
• Choose a distinctive ring if your phone line has distinctive ring service
activated.
Speed Dial Add to, create, or edit the speed dial or group speed dial lists.
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Faxing Through the Computer Modem
If an active telephone line is connected to the LINE connector ( ) on your computer modem,
use Fax Console (Windows XP Only) or Fax Service Management (Windows 2000 Only) to
send and receive faxes:
•Use Fax Console or Fax Service Management to print and receive files as faxes, or
•Use the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax Service Management to print the file to fax.
Install Fax Console (Windows XP Only)
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1 Click Start→ Control Panel.
2 Click Add or Remove Programs.
3 Click Add/Remove Windows Components.
4 Click to select Fax Services.
5 Click Next.
If prompted, insert the Microsoft Windows XP CD, and then click OK. Close the Welcom e
to Microsoft Windows XP window when it opens.
6 Click Finish.
7 Close the Add/Remove Programs window.
Configure Fax Console (Windows XP Only)
1 Click Start→ Programs or All Programs→Accessories→ Communications→ Fax→ Fax
Console.
The Fax Configuration Wizard appears.
2 Click Next.
3 Enter any appropriate information, and then click Next.
4 Select your data/fax modem in the drop-down menu under Please select the fax device.
5 Select the Enable Receive check box.
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NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the
computer modem to answer all phone calls, in which case you may not receive voice mail.
aSelect Manual answer or specify the number of rings, and click Next.
bEnter your TSID information, and click Next.
cEnter your CSID information, and click Next.
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dClick to select Print it on. If you want to print all received faxes, use the drop-down
menu to the right of this field to select Dell Photo AIO Printer 964.
eTo create an archive copy of each fax, click to select Store a copy in a folder, and then
use the Browse button to select the desired archive location.
6 Click Next, confirm your settings, and click Finish.
Configure Fax Service Management (Windows 2000 Only)
1 Click Start→ Programs→ Accessories→ Communications→Fax→ Fax Service
Management.
The Fax Configuration Wizard appears.
2 Click Next.
3 Enter any appropriate information, and then click Next.
4 Select your data/fax modem from the drop-down menu.
5 Follow the instructions on your computer screen to complete the configuration.
Send an Electronic Copy Fax Using Fax Console or Fax Service Management
1 Open your file to be faxed.
2 Click File →Print.
3 In the printer list, select Fax.
4 Click Print.
5 Follow the instructions on the computer screen to send your fax.
Send a Hardcopy Document Fax Using the Dell All-In-One Center
1 Make sure the printer is on and that the printer is connected to the computer with a USB
cable.
2 Load your document on the scanner glass or into the ADF. For help, see "Placing Your
Original Document on the Scanner Glass" on page 25 or "Load an Original Document Into
the ADF" on page 24.
3 Click Start→ Programs or All Programs→Dell Printers→ Dell Photo AIO Printer
964
→ Dell All-In-One Center.
4 Place the document you want to fax face down under the lid of the printer.
5 Select File from the Scan drop-down menu.
6 Save your file to a desired location.
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7 Open the file you just scanned and saved.
8 Click File → Print.
9 In the printer list, select Fax.
10 Click Print.
11 Follow the instructions on the computer screen to send your fax.
Receive a Fax Using Fax Console or Fax Service Management
1 Make sure that an active telephone line is connected to the LINE connector ( ) on the
computer modem.
2 Click Start→ Programs or All Programs→Accessories→ Communications→ Fax.
3 Click Fax Console or Fax Service Management.
If you selected the Enable Receive check box when configuring Fax Console, you are now
ready to receive a fax.
NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the
computer modem to answer all phone calls, in which case you may not receive voice mail.
View Sent and Received Faxes Using Fax Console or Fax Service Management
NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.
1 Click Start→ Programs or All Programs→Accessories→ Communications→Fax.
View the Status of a Fax Using Fax Console or Fax Service Management
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2 Click Fax Console or Fax Service Management.
View received faxes in the Inbox; view sent faxes in Sent Items.
1 Click Start→ Programs or All Programs→Accessories→ Communications→ Fax.
2 Click Fax Console or Fax Management Services.
3 The following folders appear:
•Incoming
•Inbox
— faxes currently being received
— faxes that have been received
•Outbox — faxes scheduled to be sent
•Sent Items
4 Click the folder of your choice.
— faxes successfully sent
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5 Click the fax in the right pane for which you want to view the status, and then click
Preferences or Properties.
6 Click the General tab, and view the Status line.
7 Click Close when you are finished.
Speed Dial
To make sending faxes easier, you can enter up to 99 speed dial numbers. Up to 89 individual fax
numbers can be stored, or 10 groups that can hold up to 30 phone numbers each.
Create a Speed Dial List From the Operator Panel
1 From the main menu, choose Fax as the mode, and press Select .
2 Use the up and down Arrow buttons to scroll down to Phonebook, and press
Select .
The Phonebook menu opens.
3 Use the up and down Arrow buttons to scroll down to Add Entry, and press
Select .
The Add New Phonebook Entry menu opens.
4 Enter the name using the keypad.
aFind the number button that corresponds to the letter you want to enter, and press it
repeatedly until the correct letter appears.
bPress the right Arrow button to move to the next character space, or wait two
seconds for the text to be accepted.
NOTE: To enter a space between words, press the right Arrow button twice.
cRepeat the previous steps until you are finished entering text.
NOTE: To delete a character, press the left Arrow button .
5
Use the down Arrow button to scroll down to Fax Number.
6 Enter the fax number using the keypad.
NOTE: The lowest possible speed dial number is automatically assigned to this contact. You cannot
change the speed dial number.
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7 Use the down Arrow button to scroll down to Add Entry.
8 Press Select .
Create a Speed Dial List From the Computer
1 Click Start→ Programs or All Programs→Dell Printers→ Dell Photo AIO Printer
964
→ Printer Setup Utility.
2 Click the Speed Dial tab.
3 Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.
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Create a Group Dial List From the Operator Panel
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll down to Phonebook, and press
Select .
The Phonebook menu opens.
3 Use the up and down Arrow buttons to scroll down to Add Group, and press
Select .
The Phonebook Add Group menu opens.
4 Using the keypad, specify the name of the group.
aFind the number button that corresponds to the letter you want to enter, and press it
repeatedly until the correct letter appears.
bPress the right Arrow button to move to the next character space, or wait two
seconds for the text to be accepted.
NOTE: To enter a space between words, press the right Arrow button twice.
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cRepeat the previous steps until you are finished entering text.
NOTE: To delete a character, press the left Arrow button .
Use the down Arrow button to scroll down to Fax Number.
5
6 Using the keypad, specify the first fax number.
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7 Press Select .
The Fax Number field is cleared.
8 Using the keypad, specify the next fax number for the group.
9 Press Select .
10 Repeat until all the fax numbers (up to 30) are specified for the group.
NOTE: The lowest possible group dial number is automatically assigned to this group. You cannot
change the group dial number.
Use a Speed or Group Dial List
1 From the main menu, use the up and down Arrow buttons to choose Fax, and
press Select .
2 Use the keypad to enter the two-digit speed dial number.
3 Press Start .
NOTE: When you are entering numbers, if you only enter two numbers, the printer assumes you are
entering a speed dial entry. If more than two numbers are entered, the printer assumes it is a fax
number.
NOTE: To send a fax between two fax machines within an office that utilizes one- or two-digit
extensions, the printer recognizes the numbers entered as an extension instead of a speed dial if you
press star (*), pound (#), and then the extension.
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Manually Dialing a Fax While Listening to a
Telephone Line (On Hook Dial)
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll to On Hook Dial.
3 Press Select to make the printer go off hook.
4 Enter the number to which you want to send a fax.
5 Press Start when you are ready to send a fax.
Send a Delayed Fax
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll to Delay Sending Fax.
The Delay Sending Fax screen opens.
3 Use the keypad to specify the hour, and then press the right Arrow button .
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4 Use the keypad to specify the minutes, and then press the right Arrow button .
5 Use the keypad to specify AM (1), PM (2), or 24Hr (3).
6 Press Select .
7 Enter the number to which you want to send a fax.
8 Press Start .
At the designated time, the fax number is dialed, and the fax is transmitted to the
designated fax number. If the fax transmission is unsuccessful, the unsuccessful number is
tried again based on the redial settings.
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Blocking Faxes
Fax Blocking helps you regulate who you receive faxes from. You can block faxes from up to 50
numbers.
Create a Blocked Fax List
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .
The Fax Setup menu opens.
3 Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select
.
The Fax Blocking menu opens.
4 Use the up and down Arrow buttons to scroll to Blocked Fax Add Entry, and
press Select .
The Blocked Fax Add Entry screen opens.
5 Use the keypad to specify a name.
aFind the number button that corresponds to the letter you want to enter, and press it
repeatedly until the correct letter appears.
bPress the right Arrow button to move to the next character space, or wait two
seconds for the text to be accepted.
NOTE: To enter a space between words, press the right Arrow button twice.
cRepeat the previous steps until you are finished entering text.
NOTE: To delete a character, press the left Arrow button .
Use the keypad to specify a fax number, and then press Select .
6
NOTE: The lowest possible blocked fax number is automatically assigned to this contact. You cannot
change the blocked fax number.
Your printer no longer accepts faxes from the fax numbers you entered when fax blocking is
turned on.
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Turning Fax Blocking On
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .
The Fax Setup menu opens.
3 Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select
.
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The Fax Blocking menu opens.
4 Use the left and right Arrow buttons to choose On from Blocked List.
If the printer detects a fax from one of the numbers on the Blocked Fax List, the
transmission is disconnected.
5 Press Select .
Blocking Faxes Without Caller ID
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .
The Fax Setup menu opens.
3 Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select
.
The Fax Blocking menu opens.
4 Use the left and right Arrow buttons to choose On from Block No-ID.
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5 Press Select .
If the printer detects a fax from a machine without Caller ID, the transmission is
disconnected.
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Changing the Pickup Code
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
press Select .
2 Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .
The Fax Setup menu opens.
3 Use the up and down Arrow buttons to scroll to Ringing and Answering, and
press Select .
The Ringing and Answering menu opens.
4 Use the up and down Arrow buttons to scroll to Pickup Code, and press Select
.
The Pickup Code window opens.
5 Using the keypad, specify a new one- to seven-digit keycode.
NOTE: Valid characters for the pickup code are 0-9, pound (#), and star (*). Any other characters
entered are ignored.
Press Select .
6
The keycode is saved. The next time you want to answer a fax manually, use the keypad to
enter the new code.
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Using Auto Fax Convert
If you are faxing a high-resolution document to a fax machine that prints at a lower resolution,
the Dell Photo AIO Printer 964 can automatically adjust the fax you send.
NOTE: If you turn off Auto Fax Convert and you attempt to send a fax that is not compatible with
the receiving fax machine, the fax is not sent and an “Unsupported Mode” error is displayed.
Auto Fax Convert is on by default. To turn off Auto Fax Convert:
1 From the main menu, use the up and down Arrow buttons to scroll to Fax, and
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press Select .
2 Use the up and down Arrow buttons to scroll to Fax Setup, and press Select .
The Fax Setup menu opens.
3 Use the up and down Arrow buttons to scroll to Dialing and Sending, and
press Select .
The Dialing and Sending menu opens.
4 Use the up and down Arrow buttons to scroll to Auto Fax Conversion.
5 Use the left and right Arrow buttons to choose Off.
6 Press Select .
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Understanding the Software
The printer software includes:
•Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print
operations with newly scanned and previously saved documents and images.
•Printing Preferences — Allows you to adjust printer settings.
•Dell Picture Studio™ — Allows you to manage, edit, display, print, and convert photos
and other types of images.
•Memory Card Manager — Allows you to display, manage, edit, print, and save photos to
your computer.
•Dell Ink Management System™ — Warns you when your printer is running low on ink.
Using the Dell All-In-One Center
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The Dell All-In-One Center allows you to:
•Scan, copy, fax, and use productivity tools.
•Select where you want to send the scanned image.
•Select the quantity and color of your copies.
•Access troubleshooting and maintenance information.
•Preview images you want to print or copy.
•Manage photos (copy them to folders, print them, perform creative copying).
To access the Dell All-In-One Center:
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 964→Dell All-In-One Center.
The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools,
and Preview.
In this section:You can:
Scan or Fax• Select the program where you want to send the scanned image.
• Select the type of image being scanned.
• Select how you will use the scan.
• Select Fax Now.
NOTE: Click See More Scan Settings to view all settings.
Copy• Select the quantity and color of your copies.
• Select a quality setting for your copies.
• Adjust the size of the scanned area.
• Lighten or darken your copies (this can also be accomplished using the
operator panel).
• Enlarge or reduce your copies.
NOTE: Click See More Copy Settings to view all settings.
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In this section:You can:
Productivity Tools• Fax an image or document.
• Printer Setup Utility.
• E-mail an image or document.
• Repeat an image several times on one page.
• Enlarge or reduce an image.
• Print an image as a multi-page poster.
• More than one page on a sheet of paper.
• Save an image on your computer.
• MagiChop - save multiple photos.
• Scan and save to PDF format.
• Edit text found in a scanned document (Optical Character
Recognition).
• Modify an image with a photo editor.
Preview• Select a portion of the preview image to scan.
• View an image of what will be printed or copied.
For more information about the Dell All-In-One Center, click Help in the Dell All-In-One
Center.
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Using Printing Preferences
Printing Preferences allows you to change the various printer settings. You can change your
printer settings in Printing Preferences depending on the type of project you want to create.
To access Printing Preferences:
1 With your document open, click File→Print.
The Print dialog box opens.
2 From the Print dialog box, click Preferences, Properties, Options, or Setup (depending on
the program or operating system).
The Printing Preferences dialog box opens.
To access Printing Preferences when a document is not open:
1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→ Printers
and Faxes.
In Windows 2000, click Start→Settings→Printers.
2 Right-click the printer icon, and then select Printing Preferences.
NOTE: Changes made to the printer settings from the Printers folder become the default settings for
most programs.
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Printing Preferences Tabs
TabOptions
Print SetupQuality/Speed — Select Automatic, Draft, Normal, or Photo depending on
your desired output quality. Draft is the fastest option but should not be
selected if you have a photo cartridge installed.
Media Type — Allows you to set the paper type manually, or have the printer
sensor detect the paper type automatically.
Paper Size — Select the size and type of paper.
Print Color Images in Black and White — Print your color images in black and
white to save the ink in your color ink cartridge.
NOTE: You cannot select this setting if you have selected Use Color Cartridge
for all Black Printing.
Orientation — Select how the document is arranged on the printed page. You
can print using portrait or landscape orientation.
Multiple Copies — Customize how the printer prints several photocopies of a
single print job: Collated, Normal, or Print Last Page First.
Advanced2-Sided Printing — Select this to print on both sides of the paper.
Layout — Select Normal, Banner, Mirror, N-up, Post er, Booklet, or Borderless.
Automatic Image Sharpening — Automatically select the best image
sharpening level based on image content.
More Options — Allows you to specify Appearance Mode and
Complete-A-Print settings.
MaintenanceInstall Print Cartridges
Clean Print Cartridges
Align Print Cartridges
Print a Test Page
Network Support
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Using Dell Picture Studio
In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or
print photos. There are two components to the Dell Picture Studio:
•Paint Shop Photo Album 5
Click Start→Programs or All Programs→Dell Picture Studio 3→ Paint Shop Photo Album5→Paint Shop Photo Album 5.
•Paint Shop Pro Studio
Click Start→Programs or All Programs→Dell Picture Studio 3→Paint Shop Pro Studio→Jasc Paint Shop Pro Studio.
Using the Memory Card Manager
Memory Card Manager (MCM) allows you to display, manage, edit, print, and save photos from
your memory card to your computer.
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To launch MCM:
1 Insert a memory card into the memory card slot or a USB key into the PictBridge port on
the front of the printer.
After the card is read, the printer automatically switches to Photo mode.
2 Use the up or down Arrow buttons to scroll to Save Photos to Computer,
and then press Select .
You can also launch MCM from your computer by clicking Start→Programs or All
For more information on using MCM, see "Printing Photos From a Memory Card" on page 32.
Dell Ink Management System
Each time you print a job, a printing progress screen appears, which shows the progress of the
print job as well as the amount of ink remaining and the approximate number of pages
remaining in the cartridge. The page counter is hidden during the first 50 pages of cartridge use,
until printing habits are learned and a more accurate count can be given. The number of pages
remaining changes as a result of the type of print jobs the printer completes.
When your ink cartridge levels are low, a Low Ink Warning appears on your screen when you try
to print. This warning is displayed every time you print until you install a new ink cartridge. For
more information on replacing ink cartridges, see "Replacing Ink Cartridges" on page 83.
When one or both of your ink cartridges are empty, the Reserve Tank window appears on your
screen when you try to print. If you continue printing, the print job may not print as you expect.
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If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge
(Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If
you select Complete-A-Print, and click Continue Printing, Process Black is used for all black
printing until the black cartridge is replaced, or the option is cleared from More Options,
located on the Advanced tab of the Printing Preferences. The Reserve Tank dialog does not
display again until after the low ink cartridge has been replaced. The Complete-A-Print check
box is automatically reset when a new or different cartridge is installed.
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Removing and Reinstalling Software
If your printer does not function properly, or communication error messages appear when using
your printer, you can remove and reinstall the printer software.
1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer
964
→ Uninstall Dell Photo AIO Printer 964.
2 Follow the instructions on the computer screen to remove the printer software.
3 Restart your computer before installing the software again.
4 Insert the Drivers and Utilities CD, and then follow the instructions on the computer
screen to install the software.
If the installation screen does not appear:
aIn Windows XP, click Start→ My Computer.
In Windows 2000, double-click My Computer from your desktop.
bDouble-click the CD-ROM drive icon. If necessary, double-click setup.exe.
cWhen the printer software installation screen appears, click Personal Installation or
Network Installation.
dFollow the instructions on your screen to complete the installation.
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Ink Cartridge Maintenance
Replacing Ink Cartridges
CAUTION: Before performing any of the procedures listed in this section, read and
follow the "CAUTION: SAFETY INSTRUCTIONS" on page 11.
Dell ink cartridges are available only through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage
for problems caused by using accessories, parts, or components not supplied by Dell.
1 Tur n o n yo ur p ri nter.
2 Lift the printer unit.
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The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
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3 Press down on the ink cartridge lever to raise each ink cartridge lid.
4 Remove the old ink cartridges.
5 Store the cartridges in an air-tight container (one is included with each photo cartridge you
purchase), or dispose of them.
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6 If you are installing new ink cartridges, remove the sticker and transparent tape from the
back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal
printing). For photo printing, use a photo cartridge (sold separately) and a color cartridge.
7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the
left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge
carrier.
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8 Snap each lid closed.
9 Close the printer unit.
An alignment page automatically prints.
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Aligning Ink Cartridges
Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify
your ink cartridges are aligned, you can print an alignment page. After you close the printer unit,
press Select . The alignment page begins printing. During printing, the operator panel
display reads Printing alignment page. When complete, the message reads Auto Alignment Complete. Your ink cartridges are now aligned for optimal print quality.
You may also need to align ink cartridges when characters are not properly formed or are not
aligned at the left margin, or when vertical or straight lines appear wavy.
To align the ink cartridges:
1 Load paper in the paper support. For more information, see "Loading Paper" on page 22.
2 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and
Faxes.
In Windows 2000, click Start→Settings→ Printers.
NOTE: You can also align the ink cartridges from the printer’s operator panel by selecting Align
Cartridges from the Maintenance menu.
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Cleaning the Ink Cartridge Nozzles
You may need to clean the nozzles when:
•White lines appear in graphics or solid black areas.
•Print appears smudged or too dark.
•Colors fade, do not print, or do not print completely.
•Vertical lines appear jagged or edges appear rough.
To clean the ink cartridge nozzles:
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1 Load the paper. For more information, see "Loading Paper" on page 22.
2 In Windows XP, click Start→Control Panel→Printers and Other Hardware→ Printers and
Faxes.
In Windows 2000, click Start→Settings→ Printers.
5 Click the Maintenance tab.
6 Click Clean Print Cartridges.
7 If the print quality has not improved, click Print Again.
8 Print your document again to verify the improved print quality.
9 If you are still not satisfied with the print quality, wipe the ink cartridge nozzles, and then
print your document again.
NOTE: You can also clean the ink cartridge nozzles from the printer’s operator panel by selecting
Clean Cartridges from the Maintenance menu.
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Troubleshooting
Follow these tips when you troubleshoot your printer:
•If the printer does not work, ensure that the printer is properly connected to the electrical
outlet and computer, if using a computer.
•If an error message appears on the operator panel display, write down the exact message.
• Ensure that the USB cable is firmly connected to your printer and your computer.
• Shut down the computer, reconnect the USB cable as shown on the “Setting Up Your Printer” poster,
and then restart the computer.
DETERMINEIFTHEPRINTERSOFTWAREISINSTALLED.
Click Start→Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 964. If the Dell
Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed.
Install the printer software. For more information, see "Removing and Reinstalling Software" on
page 81.
1 Insert the Drivers and Utilities CD.
2 In Windows XP, click Start→My Computer.
In Windows 2000, double-click My Computer from your desktop.
3 Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
4 When the printer software screen appears, click Personal Installation or Network Installation.
5 Follow the instructions on your screen to complete the installation.
• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your
printer and your computer.
• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer
power cable to the electrical outlet, and turn on the printer.
• Restart your computer.
SETYOURPRINTERASTHEDEFAULTPRINTER.
Windows XP
1 Click Start→Control Panel→Printers and Other Hardware→Printers and Faxes.
2 Right-click Dell Photo AIO Printer 964, and select Set as Default.
Windows 2000
1 Click Start→Settings→Printers.
2 Right-click Dell Photo AIO Printer 964, and select Set as Default.
1 Click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes.
2 Double-click Dell Photo AIO Printer 964, and then click Printer.
3 Make sure a check mark is not next to Pa use Printing. If a check mark is next to Pause Printing, click
it to deselect the option.
Windows 2000
1 Click Start→Settings→Printers.
2 Double-click Dell Photo AIO Printer 964, and then click Printer.
3 Make sure a check mark is not next to Pa use Printing. If a check mark is next to Pause Printing, click
Pause Printing to deselect it.
CHECKFORFLASHINGLIGHTSONTHEPRINTER.
For more information, see "Error Messages and Lights" on page 97.
Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed
on your computer. To check for multiple entries of the printer:
1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→Printers and Faxes.
In Windows 2000, click Start→Settings→Printers.
2 Check for multiple printer objects for your Dell printer, which might be shown as Dell 964, Dell 964
(Copy 1), Dell 964 (Copy 2), and so on.
3 Print a job to each one of these print objects to see which print object is active.
4 Set the active print object as the default printer by right-clicking it in the Printers and Faxes window.
5 Delete the other copies of the print object by right-clicking each and selecting Delete.
NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a printer
that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple
instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and
reconnecting the printer from your computer’s USB connector that you always plug the USB cable back
into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell
printer drivers multiple times from your printer CD.
General Problems
Fax Problems
When you have trouble sending or receiving faxes, try these things to fix the problem.
MAKESUREYOUTURNEDONBOTHYOURPRINTERANDYOURCOMPUTER, ANDTHE USB
1 Lift the ADF cover located to the left of the ADF input tray.
2 Pull firmly on the paper to remove it.
3 Close the ADF cover.
4 Press Select .
5 Resend your print job to print any missing pages.
NOTE: To avoid paper jams, do not force paper into the All-In-One.
Near the paper input tray
1 Lift the paper exit tray.
2 Pull firmly on the paper to remove it.
3 Lower the paper exit tray.
4 Press Select .
Resend your print job to print any missing pages.
94Troubleshooting
Page 95
Near the paper exit tray
1 Raise the printer unit.
P
h
o
t
o
9
6
4
2 Pull firmly on the paper to remove it.
3 Close the printer unit.
4 Press Select .
5 Resend your print job to print any missing pages.
Near the rear access door
1 Open the rear access door.
2 Pull firmly on the paper to remove it.
3 Close the rear access door.
4 Press Select .
5 Resend your print job to print any missing pages.
Troubleshooting95
Page 96
TOPREVENTJAMSANDMISFEEDS, MAKESURE:
• You use a paper recommended for inkjet printers.
• You do not force the paper into the printer.
• You do not load too much paper in the printer.
• The paper guide rests against the edges of the paper and does not cause the paper to bow in the
paper support.
• You place the printer on a flat, level surface.
• You select the correct paper type and size.
• If you are printing a banner, you select Letter Banner or A4 Banner in Printing Preferences.
www.dell.com | support.dell.com
Network Problems
SCANNING PROGRAMS UNAVAILABLE THROUGHTHE NETWORK
After installing your Dell 964 All-in-One Printer and Dell Wireless Printer Adapter 3300 on your
computer with Microsoft® Windows® XP Service Pack 2 installed, the Downloading Application List
fails to work properly because the Windows firewall is not configured correctly.
To properly configure the Windows firewall:
1 Click Start→Control Panel→Windows Firewall.
2 Click the Exceptions tab.
3 Click the Dell 964 Server box, and then click the Edit button.
4 From the Edit a Program screen, click the Change Scope button.
NOTE: The default is Any Computer (including those on the Internet). This is the highest risk setting,
as it allows access to your computer for all users, including users on the Internet.
5 Select the My network (subnet) only or the Custom list: button. Selecting My network (subnet)
only allows access only to users on the same subnet as your computer and wireless printer adapter.
Custom list: limits access to only the IP addresses added and, if necessary, the subnet mask.
6 If you selected Custom list:, enter the values as shown in the example on the screen.
7 Click OK three times.
8 Restart your computer.
For the latest updates and information, visit support.dell.com.
96Troubleshooting
Page 97
Error Messages and Lights
The following error messages can be found on your computer screen or operator panel display.
Error Message:What it indicates:Solution:
Black Ink Low
Color Ink Low
Clear paper
jam
Clear ADF jamA paper jam exists in the ADF.Clear the paper jam, and then
Load Paper
then Press
Select
Left
cartridge
missing.
Insert Black
or Photo
cartridge
Right
cartridge
missing.
Insert Color
cartridge
Left
cartridge
incorrect
An ink cartridge is running low on ink. The Low
Ink warning occurs when your ink cartridges are
about 25 percent full, 15 percent full, and 5
percent full.
A paper jam exists in the printer.Clear the paper jam, and then
Your printer is out of paper.Follow the instructions on the
The Black or Photo ink cartridge is missing.Install a Black or Photo ink
The Color ink cartridge is missing.Install a Color ink cartridge.
The wrong ink cartridge is installed in the left
cartridge carrier.
Replace the ink cartridge. For
more information, see
"Replacing Ink Cartridges" on
page 83.
press Select on the
operator panel. For more
information, see "Check for a
paper jam." on page 94.
press Select on the
operator panel. For more
information, see "Check for a
paper jam." on page 94.
display to clear the message,
and then print your
document.
cartridge. For more
information, see "Replacing
Ink Cartridges" on page 83.
For more information, see
"Replacing Ink Cartridges" on
page 83.
Remove the cartridge, and
install the correct Black or
Photo cartridge for your
printer. For more information,
see "Replacing Ink Cartridges"
on page 83.
Troubleshooting97
Page 98
www.dell.com | support.dell.com
Error Message:What it indicates:Solution:
Right
cartridge
incorrect
The wrong ink cartridge is installed in the right
cartridge carrier.
Remove the cartridge, and
install the correct Color
cartridge for your printer. For
more information, see
"Replacing Ink Cartridges" on
page 83.
Cartridge
error
There is a problem with the ink cartridges or the
print heads.
• Reinstall the ink cartridges.
For more information, see
"Replacing Ink Cartridges"
on page 83.
• Disconnect and then
reconnect the printer
power cable.
Data errorData error or incomplete data.
Press the Po wer button to
reset, and then resend your
print job.
Scan error Scan carrier error.Turn off the printer, wait a few
seconds, and then turn on the
printer.
Paper feed
error
A paper feed error has occurred.Check the paper paths for
obstructions, and then press
the Power button to reset.
For more information, "Check
for a paper jam." on page 94.
Device Not
Supported.
Please
Disconnect
The attached device is not supported, or the
PictBridge-enabled digital camera is not set to
the correct USB mode.
Disconnect the device, or
check the USB mode setup.
Refer to the documentation
that came with your digital
camera for more information.
Communications
error message
The printer is not communicating with the
computer.
• Disconnect and then
reconnect the USB cable.
• Disconnect and then
reconnect the printer
power cable.
• Restart the computer.
• Remove and reinstall the
printer software. See
"Removing and
Reinstalling Software" on
page 81.
98Troubleshooting
Page 99
Improving Print Quality
If you are not satisfied with the print quality of your documents, there are several different ways
to improve the print quality.
•Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing
photos with a photo ink cartridge.
•Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper
if you are printing photos.
NOTE: Dell Premium Photo Paper may not be available in all areas.
•Select a higher print quality.
To select a higher print quality:
1 With your document open, click File→Print.
The Print dialog box opens.
2 Click Preferences, Properties, or Options (depending on your program or operating
system).
The Printing Preferences dialog box opens.
3 On the Print Setup tab, select a higher quality setting.
4 Print your document again. If the print quality does not improve, try aligning or cleaning
the ink cartridges. For more information on aligning, see "Aligning Ink Cartridges" on
page 87. For more information on cleaning ink cartridges, see "Cleaning the Ink Cartridge
Nozzles" on page 88.
For additional solutions, go to support.dell.com.
Troubleshooting99
Page 100
www.dell.com | support.dell.com
100Troubleshooting
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