Dell 962 User Manual

Dell™ Photo All-In-One Printer 962 User's Guide

Click the links to the left for information on the features and operation of your printer. For information on other documentation included with your printer, see Finding Information.

To order ink or supplies from Dell:

Double-click the icon on your desktop.1.

Visit Dell's website, or order Dell printer supplies by phone.2.

www.dell.com/supplies

For the best service, make sure you have the Dell printer Service Tag available. See Express Service

Code and Service Tag.

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how

to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Pentium is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model 962

July 2004 SRV C7757 Rev. A00

Finding Information

What are you looking for?

Find it here

Drivers for my printer My User's Guide

Drivers and Utilities CD

Documentation and drivers are already installed on your computer when purchased from Dell at the same time as your printer. You can use the CD to uninstall/reinstall drivers or access your documentation.

Readme files may be included on your CD to provide last-minute updates about technical changes to your printer or advanced technical reference material for experienced users or technicians.

Safety information How to set up and use my printer Warranty information

Owner's Manual

How to set up my printer

Setup diagram

Express Service Code and Service Tag number

Express Service Code and Service Tag

This label is located under the printer unit. See Express Service Code.

Use the Service Tag to identify your printer when you use

support.dell.com or contact technical support.

NOTE: The Express Service Code is not available in all countries.

Latest drivers for my printer Answers to technical service and support questions Documentation for my printer

Dell Support website - support.dell.com The Dell Support website provides several online tools, including:

Solutions - Troubleshooting hints and tips, articles from technicians, and online courses Community - Online discussion with other Dell customers Upgrades - Upgrade information for components, such as memory Customer Care - Contact information, order status, warranty, and repair information Downloads - Drivers Reference - Printer documentation and product specifications

How to use Windows XP Documentation for my printer

Windows XP Help and Support Center

Click Start Help and Support.1. Type a word or phrase that describes your problem and click the arrow icon.

2. Click the topic that describes your problem.3.

Follow the instructions on the screen.4.

About Your Printer

Understanding the Printer Parts Setting Up Your Printer Understanding the Operator Panel Understanding the Automatic Paper Type Sensor Loading Paper

Understanding the Printer Parts

Number:

Part:

Description:

Automatic Document Feeder (ADF)

Scan, copy, or fax multiple page documents and/or legal sized documents.

Operator panel

Panel on the printer you use to control copying, scanning, faxing, and printing. For more information, see Using the Operator Panel.

Printer unit

Unit you lift to gain access to the ink cartridges.

Paper input tray

Where you load paper into the printer.

ADF input tray

Load original documents in the printer. Recommended for scanning, copying, or faxing multiple page documents.

Top cover with integrated ADF exit tray

Top of printer that holds your document or photo flat while you scan it. You can also pick up your original document after it has gone through the ADF here.

PictBridge connector

The connector you use to connect your PictBridge-compatible digital camera to your printer.

Paper exit tray

Tray that holds the paper as it exits the printer.

NOTE: Pull the paper exit tray stop straight out to extend it.

Supplies Reorder Label

To order ink cartridges or paper, visit www.dell.com/supplies.

Express Service Code

Identify your printer when you use support.dell.com or contact technical support. Enter the Express Service Code to direct your call when contacting technical support. The Express Code is not available in all countries.

PHONE jack connector ( - left side connector)

Remove the plug to connect additional devices, such as a data/fax modem, telephone, or answering machine to your printer.

LINE connector (

-right side connector)

Connect your printer to an active telephone line to send and receive faxes. Your printer must be connected to this telephone line to receive incoming fax calls.

NOTE: Do not connect additional devices to the LINE connector ( -right side

connector) and do not connect a DSL (digital subscriber line) or ISDN (integrated services digital network) without using a digital line filter to the printer.

USB connector

Connects your printer to a computer.

Rear access door

Open to remove paper jams.

Power cord connector

Supplies power to the printer.

NOTE: The power supply is removable. Also, if the power is off when you

unplug your machine, the power will be off when you plug it back in. If the power is on when you unplug it, the power will resume as soon as you plug it back in.

Setting Up Your Printer

NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP.

To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter problems during setup, see Troubleshooting.

NOTE: The Dell Photo AIO Printer 962 is an analog device that only works when directly connected to

a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE jack connector ( - left side connector) to pass through the printer as described in the setup steps. If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is required. Contact your Internet Service Provider for details.

You can use the Dell Photo AIO Printer 962 to do a variety of things. A few important things to note:

If your printer is connected to a computer, you can use either the printer operator panel or the printer software to produce quality documents quickly.

You do need to connect your printer to a computer to print. However, printing photos from your digital camera using the Pictbridge connector does not require a computer.

You do not need to connect your printer to a computer to make photocopies or send faxes.

NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone

line before you can send a fax.

Understanding the Operator Panel

Installing the Operator Panel

The following instructions apply only if you received an additional language operator panel with your printer.

Remove the operator panel (if one is installed).1.

Choose the correct operator panel for your language.2. Position the clips on the printer, and then press down.3.

Using the Operator Panel

The operator panel buttons allow you to copy and fax documents without connecting to a computer. The printer is on when Power is illuminated. You can select a mode with the Mode button, which will illuminate an LED corresponding to the selected mode; change settings using the Menu, Select, and < > buttons; and initiate a scan, copy, or fax using one of the start buttons.

The display features:

Printer status Messages Menus

Number

Part:

Purpose:

Power

To turn your printer on or off.

Fax LED

Illuminates when machine is in Fax Mode.

Scan LED

Illuminates when machine is in Scan Mode.

Copy LED

Illuminates when machine is in Copy Mode.

Number of Copies

Specify a number (1–99) of copies.

Reduce/Enlarge

Customize the size of your original document by a percentage, Fit to Page, or to poster size.

NOTE: Fit to Page is not available when using the ADF.

LCD (Liquid Crystal Display)

To show options available to you.

Scroll through the available menus. Each time you press this button, the next item on the display appears.

Color

Start a color scan, copy, or fax job.

NOTE: Make sure the correct mode is lit.

Black

Start a black and white scan, copy, or fax job.

NOTE: Make sure the correct mode is lit.

Redial/Pause

Recall the last number entered. Insert a three-second pause in the number to be dialed to wait for an outside line or get through an automated answering system.

NOTE: Enter a pause only when you have already begun entering the

number.

A keypad number or symbol

In fax mode:

Enter fax numbers. Select letters when creating a speed dial list. Type numbers to enter or edit the date and time shown on the printer display.

In copy mode, select the number of copies you want to make.

Mode

Select a mode for your printer.

Copy Fax Scan

NOTE: The selected mode is lit.

Quality

You can:

Select from the following copy qualities: Draft, Normal, or Photo. Select a fax resolution: Standard, Fine, Superfine, or Ultrafine. Select a scan resolution when the printer is connected to a computer.

Lighter/Darker

To lighten or darken a copy or received fax.

Left arrow

You can:

Decrease a number on the display. Scroll through a list on the display.

Select

Press to choose the option that appears on the display.

Right arrow

You can:

Increase a number on the display. Scroll through a list on the display.

Cancel

Press to:

Cancel a scan, print, or copy job in progress. Exit a menu. Clear a fax number or end a fax transmission and return the display to the fax default. Clear current settings and return to default settings.

Auto Answer

Press to answer all incoming calls. The number of rings before the machine will answer incoming phone calls

should be set in the Answer Fax When options menu.

Speed Dial buttons

Access any of the programmed Speed Dial numbers (1–99).

Operator Panel Menus

See this section for help accessing the Scan, Copy, Fax, and Advanced Fax mode menu items.

Selecting Scan Mode Menu Items

On the operator panel, press the Mode button repeatedly until Scan is selected.1. Press Menu repeatedly until the menu heading you want appears on the display.2. Press < or > to scroll through the available menu items.3. Press Select when the menu item you want appears on the display to save the setting.4.

Scan Mode Menu Items

From this menu:

You can:

Original Size

Specify the size of the document on the scanner glass.

NOTE: Leave this on Auto Detect (default) unless the size of the document you printed

is not satisfactory.

Power Save

Select a time to begin reducing power:

After 30 min (default) After 60 min After 6 hours Never Immediately After 10 min

Clear Settings

Select when you want your All-In-One to return to the default settings:

After 2 min (default) Never

Set Defaults

Set your default settings to:

Use Factory (default) Use Current

Language

Select a language for all display text.

Selecting Copy Mode Menu Items

On the operator panel, press the Mode button repeatedly until Copy is selected.1. Press Menu repeatedly until the menu heading you want appears on the display.2. Press < or > to scroll through the available menu items.3. Press Select when the menu item you want appears on the display to save the setting.4.

Copy Mode Menu Items

From this menu:

You can:

Blank Paper Size

Specify the size of the paper loaded in the paper tray:

Letter (default) Legal B5 A4 A5 A6 3x5 4x6 L 2L

NOTE: For other specialty sizes, see the Dell All-In-One Center.

Blank Paper Type

Specify the type of paper loaded in the paper tray:

Auto Detect (default) Plain Coated Photo Transparency

Auto Detect optimizes the setting according to the type of paper loaded.

NOTE: For other specialty types, see the Dell All-In-One Center.

Repeat Image

Specify how many copies of one image you want on one page:

1x per page (default) 4x per page 9x per page 16x per page

Color

Press < or > to adjust the color intensity of the copy.

Original Size

Specify the size of the document on the scanner glass. Auto Detect is the default.

NOTE: Specify an original size other than Auto Detect to confine the scan area to the

size of the original selected.

Content Type

Specify the type of document on the scanner glass.

Text&Graphics (default) Photo Text Only Line Drawing

Collate

Scan multiple pages to memory and print them out in reverse order.

Off (default) On

Key Press Tone

Turn on or off the sound that is made when you press a control panel button. The options are:

Low (default) High Off

Maintenance

Align Cartridges Clean Cartridges Print Test Page

Power Save

Select a time to begin reducing power:

After 30 min (default) After 60 min After 6 hours Never Immediately After 10 min

Clear Settings

Select when you want your All-In-One to return to the default settings:

After 2 min (default) Never

Set Defaults

Set your default settings to:

Use Factory (default) Use Current

Language

Select a language for all display text.

Selecting Fax Mode Menu Items

Use the operator panel to customize your fax jobs.

On the operator panel, press the Mode button repeatedly until Fax is selected.1. Press Menu repeatedly until the menu heading you want appears on the display.2. Press < or > to scroll through the available menu items.3. Press Select when the menu item you want appears on the display to save the setting.4.

In order for faxing to function properly:

The printer's LINE connector ( -right side connector) must be connected to an active phone line. See

Setting Up the Printer With Equipment for setup details.

NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital

network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details.

If you are using fax software to fax, the printer must be connected to a computer with a USB cable.

Fax Mode Menu Items

From this menu:

You can:

Pending Faxes

Cancel any faxes that have not been sent.

Print Reports

Print:

An Activity Report (the last 40 sent and received faxes) A Send log A Receive log A Settings list (lists settings such as ringer volume, fax quality, and redial attempts)

Answer Fax When

Select how a fax is received. When the Auto Answer light on the operator panel is on, the All-In-One will receive a fax

automatically:

After 1 ring After 2 rings After 3 rings (default)

After 5 rings

When the Auto Answer light is off, receive the fax manually by pressing DELL# (3355#) on the keypad.

Delay Until

Enter a specific time to send a fax. For help, see Send a Delayed Broadcast Fax.

NOTE: Make sure the date and time are entered correctly before you set a specific time to

send a fax.

On Hook Dial

Press Select to use On Hook Dial and dial the number when you hear a dial tone. For more information, see Manually Dialing a Fax While Listening to a Telephone Line (On

Hook Dial).

Ringer Tone

Choose a tone for incoming rings:

Off Low (default) High

Key Press Tone

Turn on or off the sound that is made when you press a control panel button. The options are:

Off Low (default) High

Speaker Volume

Turn the All-In-One speaker volume (affects All-In-One fax sounds) to:

Off Low (default) High

Edit Speed Dial

Make the following changes to your speed dial list:

Add to it Remove a number from it Modify it Print it

NOTE: For more information, see Speed Dial.

Edit Date/Time

Edit the date and time.

NOTE: Make sure you enter a number into each of the available spaces. For example,

01:00 for 1:00. Once you have entered the time, press 1 for AM, 2 for PM or 3 for 24-hour

mode.

Personalize Fax

Enter your name or the name of your business and your number. This information appears as a heading to identify you and your fax machine to the fax recipient.

NOTE: Not available for double-byte languages.

Blank Paper Size

Specify the size of the paper loaded in the paper tray.

Letter A4 Legal

NOTE: If no asterisk (*) is present, a paper size that is not supported by fax has been

selected through the copy menu.

Blank Paper Type

Specify the type of paper loaded in the paper tray:

Auto Detect (default): optimizes the setting according to the type of paper loaded. Plain Coated Photo Transparency

Fax Forward

Turn this feature Off (default). Enter a number to Forward the fax to. Print&Forward the fax.

Advanced Fax

Press Select to see a menu of advanced fax options. For more information, see Advanced

Fax Mode Menu Items.

Selecting Advanced Fax Menu Items

On the operator panel, press the Mode button repeatedly until Fax is selected.1. Press Menu repeatedly until Advanced Fax appears on the display.2. Press Select.3. Press < or > to scroll through the available items.4. Press Select when the menu item you want appears on the display to save the setting.5.

Advanced Fax Mode Menu Items

From this Advanced Fax option:

You can select:

Redial Attempts

The number of times you want the machine to try again if your fax does not go through:

0 times 1 time 2 times (default) 3 times 4 times 5 times

Redial Interval

The time the machine waits before attempting a fax call again:

1 minute 2 minutes

3 minutes (default) 4 minutes 5 minutes 6 minutes 7 minutes 8 minutes

Fax Confirmation

Off - no status page is printed Print for all - prints a status report after each fax you send, including jobs that have errors Print for errors (default) - prints a status report only after jobs that did not send

Activity Report Generation

On request (default) - you can ask for the report to print After 40 faxes - report is automatically generated after 40 faxes print

Fit Fax To Page

How the received fax will be printed.

Try to fit (default) Two pages

Fax Footer

On (default) - the All-In-One automatically inserts the time, date, and page number at the bottom of each incoming fax Off

Dialing Method

Touch Tone (default) Pulse Behind a PBX (Dial tone detect off) - Send a fax without waiting for a dial tone.

Ring Pattern

Any (default) Single Double Triple

NOTE: You can choose distinctive rings if they are available from your local

telephone service. If they are not available, select Any.

Dial Prefix

None (default) Create - You can create an up to 8-character prefix to be added to the beginning of each number dialed.

Scan Before Dial

No Yes (default)

Blocked Faxes

Off (default) On

NOTE: You may enter up to 50 numbers from which to block faxes.

Block "No ID" Calls

Yes No (default)

Edit Blocked Fax List

Add Remove Modify Print

Block Host Fax Settings

Avoid unwanted changes from users on the network.

Off (default) On

Auto Fax Convert

To convert color faxes to mono or convert to a lower quality setting for faxes.

Off On (default)

For more information, see Using Auto Fax Convert.

Max Send Speed

A bps speed:

33,600 (default) 31,200 28,800 26,400 24,000 21,600 19,200 16,800 14,400 12,000 9,600 7,200 4,800 2,400

Error Correction

On (default) Off

NOTE: Turn error correction off if you have trouble sending a fax to an older fax

machine.

Language

Select a language for all display text.

Country Code

Denmark Ecuador Egypt Emirates (UAE) Estonia Finland France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Jordan Korea Kuwait Latvia Lebanon Lithuania Luxembourg Malaysia Mexico Morocco

Netherlands New Zealand Nigeria Norway Oman Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Tunisia Turkey UK USA Uruguay US Virgin Islands Venezuela Vietnam Yemen

Call Diagnostics

Off (default) Audio on Print T.30 signals report Both audio and report

NOTE: This feature is intended for advanced troubleshooting only.

Understanding the Automatic Paper Type Sensor

Your printer has an automatic paper type sensor that detects the following paper types:

Plain Transparency Glossy/photo Coated

If you load one of these paper types, the printer detects the paper type and automatically adjusts the

Quality/Speed settings.

Paper type

Quality/Speed

settings

Black and Color Cartridges Installed

Photo and Color Cartridges Installed

Plain

Normal

Photo

Transparency

Normal

Photo

Glossy/photo

Photo

Coated

Normal

Photo

NOTE: Your printer cannot detect the paper size.

To choose paper size:

With your document open, click File Print.1. In the Print dialog box, click Preferences or Properties (depending on your program or operating

system).

The Printing Preferences screen appears. On the Paper Setup tab, select the paper size.3. Click OK.4.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper type sensor for a specific print job:

With your document open, click File Print.1. In the Print dialog box, click Preferences or Properties (depending on your program or operating

system).

The Printing Preferences screen appears. Click the Quality/Copies tab.3. Click the Use my choice button.4. Select the paper type in the drop-down menu.5. Click OK.6.

To turn off the automatic paper type sensor for all print jobs:

In Windows XP, click Start Control Panel Printers and Other Hardware Printers and

Faxes.

In Windows 2000, click Start Settings Printers. Right-click the printer icon.2. Click Printing Preferences.3. Click the Quality/Copies tab.4. Click the Use my choice button.5. Select the paper type in the drop-down menu.6. Click OK.7.

Loading Paper

Load Plain Paper Into the Paper Support

Lift the paper exit tray and extend the paper support.1.

Insert paper into the paper support.2.

Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.3.

NOTE: Do not force the paper into the printer.

Lower the paper exit tray.4.

Extend the paper exit tray stop to catch paper as it exits the printer.5.

NOTE: The paper exit tray can hold up to 50 sheets of paper.

For information on print media guidelines, see Print Media Guidelines for the Paper Support.

Load an Original Document Into the ADF

You can load up to 50 sheets of your original document (text side up) into the ADF for scanning, copying, and faxing. The ADF is recommended for loading multiple-page documents. For more information, see Paper

Guidelines for the ADF.

NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF. Place these

items on the scanner glass.

Placing Your Original Document on the Scanner Glass

Open the top cover.1. Place the original document face down on the scanner glass in the upper left corner.2.

To get a copy with portrait (vertical) orientation:

To get a copy with landscape (horizontal) orientation:

Close the top cover.3.

Using the Printer

Printing Copying Scanning Faxing

Printing

Printing a Document

Turn on your computer and printer, and make sure they are connected.1. Load paper with the print side facing down. For more information, see Loading Paper.2. With your document open, click File Print.3. Customize your print settings:

Click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box appears.

On the Quality/Copies tab, select a Quality/Speed, the paper type, the number of copies, and black and white or color printing.

On the Paper Setup tab, select the paper size and orientation.c. On the Print Layout tab, select the layout and duplexing settings.d.

NOTE: To see details about a setting, right-click the setting on the screen, and then select What's

This?.

After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.

Click OK or Print (depending on the program).5.

Printing Collated Copies of Your Document

When your printer is attached to your computer, you can print black and white or color collated copies. To print collated copies:

Make sure you have paper loaded in the paper support.1. With your document open, click File Print.2. Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.

The Printing Preferences dialog box appears along with the I Want To menu. From the Quality/Copies tab, select the number of copies to print.4. Activate the Collate Copies check box.5. Click OK or Print.6.

Printing Photos

From Your Computer

Load the photo paper with the print (glossy) side facing down. For more information, see Print Media

Guidelines for the Paper Support.

Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see Replacing Ink Cartridges.

With your document open, click File Print.3. To customize your print settings, click Preferences, Properties, Options, or Setup (depending on

the program or operating system).

The Printing Preferences dialog box appears. On the Quality/Copies tab, select Photo and the paper type.5.

NOTE: Photo/glossy or coated paper is recommended for printing photos.

On the Paper Setup tab, select the paper size and orientation.6. On the Print Layout tab, select the photo layout.7. When finished customizing your photo, click OK.8. Click OK or Print (depending on the program or operating system).9. To prevent your photos from sticking together or smudging, remove each photo after it exits the

printer.

10.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the

prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints.

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