Dell 962 User Manual
Dell™ Photo All-In-One Printer 962 User's Guide
Click the links to the left for information on the features and operation of your printer. For information on
other documentation included with your printer, see Finding Information.
To order ink or supplies from Dell:
Double-click the icon on your desktop.1.
Visit Dell's website, or order Dell printer supplies by phone.2.
www.dell.com/supplies
For the best service, make sure you have the Dell printer Service Tag available. See Express Service
Code and Service Tag.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Pentium is a registered trademark of Intel
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model 962
July 2004 SRV C7757 Rev. A00
Finding Information
What are you looking for?
Find it here
Drivers for my printer
My User's Guide
Drivers and Utilities CD
Documentation and drivers are already installed on your computer when
purchased from Dell at the same time as your printer. You can use the CD
to uninstall/reinstall drivers or access your documentation.
Readme files may be included on your CD to provide last-minute updates
about technical changes to your printer or advanced technical reference
material for experienced users or technicians.
Safety information
How to set up and use
my printer
Warranty information
Owner's Manual
How to set up my printer
Setup diagram
Express Service Code and
Service Tag number
Express Service Code and Service Tag
This label is located under the printer unit. See Express Service Code.
Use the Service Tag to identify your printer when you use
support.dell.com or contact technical support.
NOTE: The Express Service Code is not available in all countries.
Latest drivers for my
printer
Answers to technical
service and support
questions
Documentation for my
printer
Dell Support website - support.dell.com
The Dell Support website provides several online tools, including:
Solutions - Troubleshooting hints and tips, articles from
technicians, and online courses
Community - Online discussion with other Dell customers
Upgrades - Upgrade information for components, such as memory
Customer Care - Contact information, order status, warranty, and
repair information
Downloads - Drivers
Reference - Printer documentation and product specifications
How to use Windows XP
Documentation for my
printer
Windows XP Help and Support Center
Click Start Help and Support.1.
Type a word or phrase that describes your problem and click the
arrow icon.
2.
Click the topic that describes your problem.3.
Follow the instructions on the screen.4.
About Your Printer
Understanding the Printer Parts
Setting Up Your Printer
Understanding the Operator Panel
Understanding the Automatic Paper Type Sensor
Loading Paper
Understanding the Printer Parts
Number:
Part:
Description:
1
Automatic Document
Feeder (ADF)
Scan, copy, or fax multiple page documents and/or legal sized
documents.
2
Operator panel
Panel on the printer you use to control copying, scanning, faxing, and
printing. For more information, see Using the Operator Panel.
3
Printer unit
Unit you lift to gain access to the ink cartridges.
4
Paper input tray
Where you load paper into the printer.
5
ADF input tray
Load original documents in the printer. Recommended for scanning,
copying, or faxing multiple page documents.
6
Top cover with
integrated ADF exit
tray
Top of printer that holds your document or photo flat while you scan it.
You can also pick up your original document after it has gone through
the ADF here.
7
PictBridge connector
The connector you use to connect your PictBridge-compatible digital
camera to your printer.
8
Paper exit tray
Tray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray stop straight out to extend it.
9
Supplies
Reorder Label
To order ink cartridges or paper, visit www.dell.com/supplies.
10
Express Service
Code
Identify your printer when you use support.dell.com or contact technical
support.
Enter the Express Service Code to direct your call when contacting technical
support. The Express Code is not available in all countries.
11
PHONE jack connector
( - left side
connector)
Remove the plug to connect additional devices, such as a data/fax modem,
telephone, or answering machine to your printer.
12
LINE connector (
-right side
connector)
Connect your printer to an active telephone line to send and receive faxes.
Your printer must be connected to this telephone line to receive incoming fax
calls.
NOTE: Do not connect additional devices to the LINE connector ( -right side
connector) and do not connect a DSL (digital subscriber line) or ISDN
(integrated services digital network) without using a digital line filter to the
printer.
13
USB connector
Connects your printer to a computer.
14
Rear access door
Open to remove paper jams.
15
Power cord connector
Supplies power to the printer.
NOTE: The power supply is removable. Also, if the power is off when you
unplug your machine, the power will be off when you plug it back in. If the
power is on when you unplug it, the power will resume as soon as you plug it
back in.
Setting Up Your Printer
NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP.
To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter problems
during setup, see Troubleshooting.
NOTE: The Dell Photo AIO Printer 962 is an analog device that only works when directly connected to
a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE
jack connector ( - left side connector) to pass through the printer as described in the setup steps.
If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is required. Contact
your Internet Service Provider for details.
You can use the Dell Photo AIO Printer 962 to do a variety of things. A few important things to note:
If your printer is connected to a computer, you can use either the printer operator panel or the printer
software to produce quality documents quickly.
You do need to connect your printer to a computer to print. However, printing photos from your digital
camera using the Pictbridge connector does not require a computer.
You do not need to connect your printer to a computer to make photocopies or send faxes.
NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone
line before you can send a fax.
Understanding the Operator Panel
Installing the Operator Panel
The following instructions apply only if you received an additional language operator panel with your printer.
Remove the operator panel (if one is installed).1.
Choose the correct operator panel for your language.2.
Position the clips on the printer, and then press down.3.
Using the Operator Panel
The operator panel buttons allow you to copy and fax documents without connecting to a computer. The
printer is on when Power is illuminated. You can select a mode with the Mode button, which will illuminate
an LED corresponding to the selected mode; change settings using the Menu, Select, and < > buttons; and
initiate a scan, copy, or fax using one of the start buttons.
The display features:
Printer status
Messages
Menus
Number
Part:
Purpose:
1
Power
To turn your printer on or off.
2
Fax LED
Illuminates when machine is in Fax Mode.
3
Scan LED
Illuminates when machine is in Scan Mode.
4
Copy LED
Illuminates when machine is in Copy Mode.
5
Number of Copies
Specify a number (1–99) of copies.
6
Reduce/Enlarge
Customize the size of your original document by a percentage, Fit to
Page, or to poster size.
NOTE: Fit to Page is not available when using the ADF.
7
LCD (Liquid Crystal
Display)
To show options available to you.
8
Menu
Scroll through the available menus. Each time you press this button, the
next item on the display appears.
9
Color
Start a color scan, copy, or fax job.
NOTE: Make sure the correct mode is lit.
10
Black
Start a black and white scan, copy, or fax job.
NOTE: Make sure the correct mode is lit.
11
Redial/Pause
Recall the last number entered.
Insert a three-second pause in the number to be dialed to wait for
an outside line or get through an automated answering system.
NOTE: Enter a pause only when you have already begun entering the
number.
12
A keypad number or
symbol
In fax mode:
Enter fax numbers.
Select letters when creating a speed dial list.
Type numbers to enter or edit the date and time shown on
the printer display.
In copy mode, select the number of copies you want to make.
13
Mode
Select a mode for your printer.
Copy
Fax
Scan
NOTE: The selected mode is lit.
14
Quality
You can:
Select from the following copy qualities: Draft, Normal, or Photo.
Select a fax resolution: Standard, Fine, Superfine, or Ultrafine.
Select a scan resolution when the printer is connected to a
computer.
15
Lighter/Darker
To lighten or darken a copy or received fax.
16
Left arrow
You can:
Decrease a number on the display.
Scroll through a list on the display.
17
Select
Press to choose the option that appears on the display.
18
Right arrow
You can:
Increase a number on the display.
Scroll through a list on the display.
19
Cancel
Press to:
Cancel a scan, print, or copy job in progress.
Exit a menu.
Clear a fax number or end a fax transmission and return the display
to the fax default.
Clear current settings and return to default settings.
20
Auto Answer
Press to answer all incoming calls.
The number of rings before the machine will answer incoming phone calls
should be set in the Answer Fax When options menu.
21
Speed Dial buttons
Access any of the programmed Speed Dial numbers (1–99).
Operator Panel Menus
See this section for help accessing the Scan, Copy, Fax, and Advanced Fax mode menu items.
Selecting Scan Mode Menu Items
On the operator panel, press the Mode button repeatedly until Scan is selected.1.
Press Menu repeatedly until the menu heading you want appears on the display.2.
Press < or > to scroll through the available menu items.3.
Press Select when the menu item you want appears on the display to save the setting.4.
Scan Mode Menu Items
From this
menu:
You can:
Original Size
Specify the size of the document on the scanner glass.
NOTE: Leave this on Auto Detect (default) unless the size of the document you printed
is not satisfactory.
Power Save
Select a time to begin reducing power:
After 30 min (default)
After 60 min
After 6 hours
Never
Immediately
After 10 min
Clear Settings
Select when you want your All-In-One to return to the default settings:
After 2 min (default)
Never
Set Defaults
Set your default settings to:
Use Factory (default)
Use Current
Language
Select a language for all display text.
Selecting Copy Mode Menu Items
On the operator panel, press the Mode button repeatedly until Copy is selected.1.
Press Menu repeatedly until the menu heading you want appears on the display.2.
Press < or > to scroll through the available menu items.3.
Press Select when the menu item you want appears on the display to save the setting.4.
Copy Mode Menu Items
From this
menu:
You can:
Blank Paper Size
Specify the size of the paper loaded in the paper tray:
Letter (default)
Legal
B5
A4
A5
A6
3x5
4x6
L
2L
NOTE: For other specialty sizes, see the Dell All-In-One Center.
Blank Paper
Type
Specify the type of paper loaded in the paper tray:
Auto Detect (default)
Plain
Coated
Photo
Transparency
Auto Detect optimizes the setting according to the type of paper loaded.
NOTE: For other specialty types, see the Dell All-In-One Center.
Repeat Image
Specify how many copies of one image you want on one page:
1x per page (default)
4x per page
9x per page
16x per page
Color
Press < or > to adjust the color intensity of the copy.
Original Size
Specify the size of the document on the scanner glass. Auto Detect is the default.
NOTE: Specify an original size other than Auto Detect to confine the scan area to the
size of the original selected.
Content Type
Specify the type of document on the scanner glass.
Text&Graphics (default)
Photo
Text Only
Line Drawing
Collate
Scan multiple pages to memory and print them out in reverse order.
Off (default)
On
Key Press Tone
Turn on or off the sound that is made when you press a control panel button. The
options are:
Low (default)
High
Off
Maintenance
Align Cartridges
Clean Cartridges
Print Test Page
Power Save
Select a time to begin reducing power:
After 30 min (default)
After 60 min
After 6 hours
Never
Immediately
After 10 min
Clear Settings
Select when you want your All-In-One to return to the default settings:
After 2 min (default)
Never
Set Defaults
Set your default settings to:
Use Factory (default)
Use Current
Language
Select a language for all display text.
Selecting Fax Mode Menu Items
Use the operator panel to customize your fax jobs.
On the operator panel, press the Mode button repeatedly until Fax is selected.1.
Press Menu repeatedly until the menu heading you want appears on the display.2.
Press < or > to scroll through the available menu items.3.
Press Select when the menu item you want appears on the display to save the setting.4.
In order for faxing to function properly:
The printer's LINE connector ( -right side connector) must be connected to an active phone line. See
Setting Up the Printer With Equipment for setup details.
NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital
network) unless you purchase a digital line filter. Contact your Internet Service Provider for more
details.
If you are using fax software to fax, the printer must be connected to a computer with a USB cable.
Fax Mode Menu Items
From this
menu:
You can:
Pending
Faxes
Cancel any faxes that have not been sent.
Print Reports
Print:
An Activity Report (the last 40 sent and received faxes)
A Send log
A Receive log
A Settings list (lists settings such as ringer volume, fax quality, and redial attempts)
Answer Fax
When
Select how a fax is received.
When the Auto Answer light on the operator panel is on, the All-In-One will receive a fax
automatically:
After 1 ring
After 2 rings
After 3 rings (default)
After 5 rings
When the Auto Answer light is off, receive the fax manually by pressing DELL# (3355#)
on the keypad.
Delay Until
Enter a specific time to send a fax. For help, see Send a Delayed Broadcast Fax.
NOTE: Make sure the date and time are entered correctly before you set a specific time to
send a fax.
On Hook Dial
Press Select to use On Hook Dial and dial the number when you hear a dial tone.
For more information, see Manually Dialing a Fax While Listening to a Telephone Line (On
Hook Dial).
Ringer Tone
Choose a tone for incoming rings:
Off
Low (default)
High
Key Press
Tone
Turn on or off the sound that is made when you press a control panel button. The options
are:
Off
Low (default)
High
Speaker
Volume
Turn the All-In-One speaker volume (affects All-In-One fax sounds) to:
Off
Low (default)
High
Edit Speed
Dial
Make the following changes to your speed dial list:
Add to it
Remove a number from it
Modify it
Print it
NOTE: For more information, see Speed Dial.
Edit
Date/Time
Edit the date and time.
NOTE: Make sure you enter a number into each of the available spaces. For example,
01:00 for 1:00. Once you have entered the time, press 1 for AM, 2 for PM or 3 for 24-hour
mode.
Personalize
Fax
Enter your name or the name of your business and your number. This information appears
as a heading to identify you and your fax machine to the fax recipient.
NOTE: Not available for double-byte languages.
Blank Paper
Size
Specify the size of the paper loaded in the paper tray.
Letter
A4
Legal
NOTE: If no asterisk (*) is present, a paper size that is not supported by fax has been
selected through the copy menu.
Blank Paper
Type
Specify the type of paper loaded in the paper tray:
Auto Detect (default): optimizes the setting according to the type of paper loaded.
Plain
Coated
Photo
Transparency
Fax Forward
Turn this feature Off (default).
Enter a number to Forward the fax to.
Print&Forward the fax.
Advanced Fax
Press Select to see a menu of advanced fax options. For more information, see Advanced
Fax Mode Menu Items.
Selecting Advanced Fax Menu Items
On the operator panel, press the Mode button repeatedly until Fax is selected.1.
Press Menu repeatedly until Advanced Fax appears on the display.2.
Press Select.3.
Press < or > to scroll through the available items.4.
Press Select when the menu item you want appears on the display to save the setting.5.
Advanced Fax Mode Menu Items
From this Advanced
Fax option:
You can select:
Redial Attempts
The number of times you want the machine to try again if your fax does not go
through:
0 times
1 time
2 times (default)
3 times
4 times
5 times
Redial Interval
The time the machine waits before attempting a fax call again:
1 minute
2 minutes
3 minutes (default)
4 minutes
5 minutes
6 minutes
7 minutes
8 minutes
Fax Confirmation
Off - no status page is printed
Print for all - prints a status report after each fax you send, including jobs
that have errors
Print for errors (default) - prints a status report only after jobs that did
not send
Activity Report
Generation
On request (default) - you can ask for the report to print
After 40 faxes - report is automatically generated after 40 faxes print
Fit Fax To Page
How the received fax will be printed.
Try to fit (default)
Two pages
Fax Footer
On (default) - the All-In-One automatically inserts the time, date, and
page number at the bottom of each incoming fax
Off
Dialing Method
Touch Tone (default)
Pulse
Behind a PBX (Dial tone detect off) - Send a fax without waiting for a dial
tone.
Ring Pattern
Any (default)
Single
Double
Triple
NOTE: You can choose distinctive rings if they are available from your local
telephone service. If they are not available, select Any.
Dial Prefix
None (default)
Create - You can create an up to 8-character prefix to be added to the
beginning of each number dialed.
Scan Before Dial
No
Yes (default)
Blocked Faxes
Off (default)
On
NOTE: You may enter up to 50 numbers from which to block faxes.
Block "No ID" Calls
Yes
No (default)
Edit Blocked Fax List
Add
Remove
Modify
Print
Block Host Fax Settings
Avoid unwanted changes from users on the network.
Off (default)
On
Auto Fax Convert
To convert color faxes to mono or convert to a lower quality setting for faxes.
Off
On (default)
For more information, see Using Auto Fax Convert.
Max Send Speed
A bps speed:
33,600 (default)
31,200
28,800
26,400
24,000
21,600
19,200
16,800
14,400
12,000
9,600
7,200
4,800
2,400
Error Correction
On (default)
Off
NOTE: Turn error correction off if you have trouble sending a fax to an older fax
machine.
Language
Select a language for all display text.
Country Code
Denmark
Ecuador
Egypt
Emirates (UAE)
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan
Jordan
Korea
Kuwait
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Mexico
Morocco
Netherlands
New Zealand
Nigeria
Norway
Oman
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Tunisia
Turkey
UK
USA
Uruguay
US Virgin Islands
Venezuela
Vietnam
Yemen
Call Diagnostics
Off (default)
Audio on
Print T.30 signals report
Both audio and report
NOTE: This feature is intended for advanced troubleshooting only.
Understanding the Automatic Paper Type Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
Plain
Transparency
Glossy/photo
Coated
If you load one of these paper types, the printer detects the paper type and automatically adjusts the
Quality/Speed settings.
Paper type
Quality/Speed
settings
Black and
Color
Cartridges
Installed
Photo and
Color
Cartridges
Installed
Plain
Normal
Photo
Transparency
Normal
Photo
Glossy/photo
Photo
Photo
Coated
Normal
Photo
NOTE: Your printer cannot detect the paper size.
To choose paper size:
With your document open, click File Print.1.
In the Print dialog box, click Preferences or Properties (depending on your program or operating
system).
2.
The Printing Preferences screen appears.
On the Paper Setup tab, select the paper size.3.
Click OK.4.
Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper
type sensor for a specific print job:
With your document open, click File Print.1.
In the Print dialog box, click Preferences or Properties (depending on your program or operating
system).
2.
The Printing Preferences screen appears.
Click the Quality/Copies tab.3.
Click the Use my choice button.4.
Select the paper type in the drop-down menu.5.
Click OK.6.
5.
6.
To turn off the automatic paper type sensor for all print jobs:
In Windows XP, click Start Control Panel Printers and Other Hardware Printers and
Faxes.
1.
In Windows 2000, click Start Settings Printers.
Right-click the printer icon.2.
Click Printing Preferences.3.
Click the Quality/Copies tab.4.
Click the Use my choice button.5.
Select the paper type in the drop-down menu.6.
Click OK.7.
Loading Paper
Load Plain Paper Into the Paper Support
Lift the paper exit tray and extend the paper support.1.
Insert paper into the paper support.2.
2.
Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.3.
NOTE: Do not force the paper into the printer.
Lower the paper exit tray.4.
Extend the paper exit tray stop to catch paper as it exits the printer.5.
5.
NOTE: The paper exit tray can hold up to 50 sheets of paper.
For information on print media guidelines, see Print Media Guidelines for the Paper Support.
Load an Original Document Into the ADF
You can load up to 50 sheets of your original document (text side up) into the ADF for scanning, copying,
and faxing. The ADF is recommended for loading multiple-page documents. For more information, see Paper
Guidelines for the ADF.
NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF. Place these
items on the scanner glass.
Placing Your Original Document on the Scanner Glass
Open the top cover.1.
Place the original document face down on the scanner glass in the upper left corner.2.
To get a copy with portrait (vertical) orientation:
To get a copy with landscape (horizontal) orientation:
Close the top cover.3.
Using the Printer
Printing
Copying
Scanning
Faxing
Printing
Printing a Document
Turn on your computer and printer, and make sure they are connected.1.
Load paper with the print side facing down. For more information, see Loading Paper.2.
With your document open, click File Print.3.
Customize your print settings:
Click Preferences, Properties, Options, or Setup (depending on the program or operating
system).
a.
4.
The Printing Preferences dialog box appears.
On the Quality/Copies tab, select a Quality/Speed, the paper type, the number of copies, and
black and white or color printing.
b.
On the Paper Setup tab, select the paper size and orientation.c.
On the Print Layout tab, select the layout and duplexing settings.d.
NOTE: To see details about a setting, right-click the setting on the screen, and then select What's
This?.
After making the changes in Printing Preferences, click OK at the bottom of the screen to
return to the Print dialog box.
e.
Click OK or Print (depending on the program).5.
Printing Collated Copies of Your Document
When your printer is attached to your computer, you can print black and white or color collated copies. To
print collated copies:
Make sure you have paper loaded in the paper support.1.
With your document open, click File Print.2.
Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.
The Printing Preferences dialog box appears along with the I Want To menu.
From the Quality/Copies tab, select the number of copies to print.4.
Activate the Collate Copies check box.5.
Click OK or Print.6.
Printing Photos
From Your Computer
Load the photo paper with the print (glossy) side facing down. For more information, see Print Media
Guidelines for the Paper Support.
1.
Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more
information, see Replacing Ink Cartridges.
2.
With your document open, click File Print.3.
To customize your print settings, click Preferences, Properties, Options, or Setup (depending on
the program or operating system).
4.
The Printing Preferences dialog box appears.
On the Quality/Copies tab, select Photo and the paper type.5.
NOTE: Photo/glossy or coated paper is recommended for printing photos.
On the Paper Setup tab, select the paper size and orientation.6.
On the Print Layout tab, select the photo layout.7.
When finished customizing your photo, click OK.8.
Click OK or Print (depending on the program or operating system).9.
To prevent your photos from sticking together or smudging, remove each photo after it exits the
printer.
10.
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the
prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the
life of your prints.
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