Your Dell™ Photo All-In-One Printer 962 includes software installed to detect the ink levels in the
printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order
ink online at www.dell.com/supplies or by phone.
United States877-INK-2YOUNetherlands020 - 674 4881
AlgeriaContact your local distributorNorway231622 64
ArgentinaContact your local distributorOmanContact your local distributor
Austria08 20 - 24 05 30 35ParaguayContact your local distributor
Belgium02.713 1590PeruContact your local distributor
Canada877-501-4803Poland022 579 59 65
Caribbean IslandsContact your local distributorPRC800-858-0888
ChileCTC number 800-202874
1230-020-3947
Colombia01800-9-155676RussiaContact your local distributor
Denmark3287 5215Saudi ArabiaContact your local distributor
EgyptContact your local distributorSingapore1 800 394 7486
Finland09 2533 1411South AfricaContact your local distributor
France825387247Spain902120385
Germany0800 2873355Sweden08 587 705 81
Ireland1850 707 407Switzerland0848 335 599
IsraelContact your local distributorTunisiaContact your local distributor
Italy800602705TurkeyContact your local distributor
JordanContact your local distributorUAEContact your local distributor
KuwaitContact your local distributorUK0870 907 4574
LebanonContact your local distributorUruguayContact your local distributor
Luxembourg02.713 1590VenezuelaContact your local distributor
Malaysia1800 88 0301YemenContact your local distributor
Mexico001 866 851 1754
Puerto Rico866 851 1760
QatarContact your local distributor
Your printer has been designed to print using the following ink cartridges.
Item:Part number: Item:Part number:
High capacity black ink cartridge M4640Standard capacity black ink cartridge J5566
High capacity color ink cartridgeM4646Standard capacity color ink cartridge J5567
Photo ink cartridgeJ4844
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the
Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock,
Texas, 78682, USA.
Use the following safety guidelines to help ensure your own personal safety and to help protect
your printer and working environment from potential damage.
•Use only the power cable provided with this product or the manufacturer’s authorized
replacement power cable.
•Connect the power cable to an electrical outlet that is near the product and easily
accessible.
•Refer service or repairs, other than those described in the user documentation, to a
professional service person.
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this
product or make any electrical or cabling connections, such as the power cable or
telephone, during a lightning storm.
CAUTION: SAFETY INSTRUCTIONS9
www.dell.com | support.dell.com
10CAUTION: SAFETY INSTRUCTIONS
Getting Started
Understanding the Printer Parts
1
1
2
3
4
Number:Part:Description:
1Automatic Document
Feeder (ADF)
2Operator panelPanel on the printer you use to control copying, scanning,
3Printer unitUnit you lift to gain access to the ink cartridges.
faxing, and printing. For more information, see “Using the
Operator Panel” on page 15.
5
6
7
8
Getting Started11
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Number:Part:Description:
4Paper input trayWhere you load paper into the printer.
5ADF input trayLoad original documents in the printer. Recommended for
scanning, copying, or faxing multiple page documents.
6Top cover with
integrated ADF exit tray
Top of printer that holds your document or photo flat while
you scan it. You can also pick up your original document
after it has gone through the ADF here.
7PictBridge connectorThe connector you use to connect your
PictBridge-compatible digital camera to your printer.
8Paper exit trayTray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray stop straight out to extend
it.
9
9Supplies Reorder LabelTo order ink cartridges or paper, visit www.dell.com/supplies.
10Express Service Code• Identify your printer when you use support.dell.com or
12Getting Started
10
contact technical support.
• Enter the Express Service Code to direct your call when
contacting technical support. The Express Code is not
available in all countries.
11
12
13
14
11PHONE jack connector
( — left side
connector)
12
LINE connector
( —
right side connector)
13USB connectorConnects your printer to a computer.
14Rear access doorOpen to remove paper jams.
15Power cord connectorSupplies power to the printer.
Remove the plug to connect additional devices, such as a
data/fax modem, telephone, or answering machine to your
printer.
Connect your printer to an active telephone line to send and
receive faxes. Your printer must be connected to this
telephone line to receive incoming fax calls.
NOTE: Do not connect additional devices to the LINE
connector ( —right side connector) and do not connect a
DSL (digital subscriber line) or ISDN (integrated services
digital network) without using a digital line filter to the
printer.
NOTE: The power supply is removable. Also, if the power is
off when you unplug your machine, the power will be off
when you plug it back in. If the power is on when you unplug
it, the power will resume as soon as you plug it back in.
15
Getting Started13
Accessing Your
Click Start→Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→View
Dell User’s Guide.
User’s Guide
www.dell.com | support.dell.com
NOTE: You can also access the
User’s Guide
on your
Drivers and Utilities
CD.
Setting Up Your Printer
NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows
XP.
To setup your printer, follow the steps on your Setting Up Your Printer poster. If you encounter
problems during setup, see "Troubleshooting" on page 77.
NOTE: The Dell Photo AIO Printer 962 is an analog device that only works when directly connected
to a wall jack. Other devices such as a telephone or answering machine can be attached to the
PHONE jack connector to pass through the printer as described in the setup steps. If you have a
digital connection such as ISDN, DSL, or ADSL, a digital line filter is required. Please contact your
Internet Service Provider for details.
You can use the Dell Photo AIO Printer 962 to do a variety of things. A few important things to
note:
•If your printer is connected to a computer, you can use either the printer operator panel or
the printer software to produce quality documents quickly.
•You do need to connect your printer to a computer to print. However, printing photos from
your digital camera using the Pictbridge connector does not require a computer.
•You do not need to connect your printer to a computer to make photocopies or send faxes.
NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone
line before you can send a fax.
14Getting Started
Understanding the Operator Panel
Installing the Operator Panel
The following instructions apply only if you received an additional language operator panel with
your printer.
1 Remove the operator panel (if one is installed).
2 Choose the correct operator panel for your language.
3 Position the clips on the printer, and then press down.
Using the Operator Panel
The operator panel buttons allow you to scan, copy, fax and customize documents without
connecting to a computer. The printer is on when Power is illuminated. You can select a mode
with the Mode button, which will illuminate an LED corresponding to the selected mode;
change settings using the Menu, Select, and < > buttons; and initiate a scan, copy, or fax using
one of the start buttons.
Getting Started15
www.dell.com | support.dell.com
The display features:
•Printer status
•Messages
•Menus
123456789101112
131415161718192021
NumberPart:Purpose:
1Power To turn your printer on or off.
2Fax LEDIlluminates when machine is in Fax Mode.
3Scan LEDIlluminates when machine is in Scan Mode.
4Copy LEDIlluminates when machine is in Copy Mode.
5Number of CopiesSpecify a number (1-99) of copies.
6Reduce/EnlargeCustomize the size of your original document by a
percentage, Fit to Page, or to poster size.
NOTE: Fit to Page is not available when using the ADF.
7LCD (Liquid Crystal
Display)
8Menu Scroll through the available menus. Each time you press
9Color Start a color scan, copy, or fax job.
10Black Start a black and white scan, copy, or fax job.
To show options available to you.
this button, the next item on the display appears.
NOTE: Make sure the correct mode is lit.
NOTE: Make sure the correct mode is lit.
16Getting Started
NumberPart:Purpose:
11Redial/Pause• Recall the last number entered.
• Insert a three-second pause in the number to be dialed to
wait for an outside line or get through an automated
answering system.
NOTE: Enter a pause only when you have already begun
entering the number.
12A keypad number or
symbol
13ModeTo select a mode for your printer
14QualityYou can:
15Lighter/DarkerTo lighten or darken a copy or received fax.
16Left arrow You can:
17SelectPress to choose the option that appears on the display.
18Right arrowYou can:
•In fax mode:
– Enter fax numbers.
– Select letters when creating a speed dial list.
– Type numbers to enter or edit the date and time shown
on the printer display.
•In copy mode:
Select the number of copies you want to make.
• Copy
•Fax
•Scan
NOTE: The selected mode is lit.
• Select from the following copy qualities: Draft, Normal,
or Photo.
• Select a fax resolution: Standard, Fine, Superfine, or Ultrafine.
• Select a scan resolution when the printer is connected to
a computer.
• Decrease a number on the display.
• Scroll through a list on the display.
• Increase a number on the display.
• Scroll through a list on the display.
Getting Started17
www.dell.com | support.dell.com
NumberPart:Purpose:
19Cancel Press to:
• Cancel a scan, print, or copy job in progress.
• Exit a menu.
• Clear a fax number or end a fax transmission and return
the display to the fax default.
• Clear current settings and return to default settings.
20Auto AnswerPress to answer all incoming calls.
The number of rings before the machine will answer
incoming phone calls should be set in the Answer Fax When options menu.
21Speed Dial buttonsAccess any of the programmed Speed Dial numbers (1-99).
Operator Panel Menus
See this section for help accessing the Scan, Copy, Fax, and Advanced Fax mode menu items.
Selecting Scan Mode Menu Items
1 On the operator panel, press the Mode buttonrepeatedly until Scan is selected.
2 Press Menu repeatedly until the menu heading you want appears on the display.
3 Press < or > to scroll through the available menu items.
4 Press Select when the menu item you want appears on the display to save the setting.
18Getting Started
Scan Mode Menu Items
ORIGINAL SIZE
Auto Detect
Letter
B5
A4
A5
A6
Wallet
3x5
4x6
5x7
8x10
L
2L
POWER SAVE
After 30 min
After 60 min
Never
Immediately
After 10 min
CLEAR SETTINGS
After 2 min
Never
SET DEFAULTS
Use Factory
Use Current
LANGUAGE
English
French
German
Spanish
Italian
Dutch
Brazilian Portuguese
Polish
Russian
Greek
Simplified Chinese
Traditional Chinese
Japanese
From this menu:You can:
Original SizeSpecify the size of the document on the scanner glass.
NOTE: Leave this on Auto Detect (default) unless the size of the document
you printed is not satisfactory.
Getting Started19
www.dell.com | support.dell.com
From this menu:You can:
Power SaveSelect a time to begin reducing power:
• After 30 min (default)
•After 60 min
• Never
• Immediately
•After 10 min
Clear SettingsSelect when you want your All-In-One to return to the default settings:
• After 2 min (default)
• Never
Set DefaultsSet your default settings to:
• Use Factory (default)
•Use Current
LanguageSelect a language for all display text.
Selecting Copy Mode Menu Items
1 On the operator panel, press the Mode button repeatedly until Copy is selected.
2 Press Menu repeatedly until the menu heading you want appears on the display.
3 Press < or > to scroll through the available menu items.
4 Press Select when the menu item you want appears on the display to save the setting.
20Getting Started
Copy Mode Menu Items
BLANK PAPER SIZE
Letter
Legal
B5
A4
A5
A6
3x5
4x6
L
2L
CONTENT TYPE
Text&Graphics
Photo
Text Only
Line Drawing
COLLATE
Off
On
KEY PRESS TONE
Low
High
Off
BLANK PAPER TYPE
Auto Detect
Plain
Coated
Photo
Transparency
ORIGINAL SIZE
Auto Detect
Letter
B5
A4
A5
A6
Wallet
3x5
4x6
5x7
8x10
L
2L
POWER SAVE
After 30 min
After 60 min
Never
Immediately
After 10 min
MAINTENANCE
Align Cartridges
Clean Cartridges
Print Test Page
REPEAT IMAGE
1x per page
4x per page
9x per page
16x per page
COLOR
Press < or > to adjust
the color intensity of
the copy.
CLEAR SETTINGS
After 2 min
Never
SET DEFAULTS
Use Factory
Use Current
LANGUAGE
English
French
German
Spanish
Italian
Dutch
Brazilian Portuguese
Polish
Russian
Greek
Simplified Chinese
Traditional Chinese
Japanese
Getting Started21
www.dell.com | support.dell.com
From this menu:You can:
Blank Paper SizeSpecify the size of the paper loaded in the paper tray:
• Letter (default)
•Legal
•B5
•A4
•A5
•A6
•3x5
•4x6
•L
•2L
NOTE: For other specialty sizes, see the All-In-One Center.
Blank Paper TypeSpecify the type of paper loaded in the paper tray:
• Auto Detect (default)
•Plain
• Coated
•Photo
• Transparency
Auto Detect optimizes the setting according to the type of paper loaded.
NOTE: For other specialty types, see the All-In-One Center.
Repeat ImageSpecify how many copies of one image you want on one page:
• 1x per page (default)
• 4x per page
• 9x per page
• 16x per page
ColorPress
< or > to adjust the color intensity of the copy.
Original SizeSpecify the size of the document on the scanner glass. Auto Detect is the
default.
NOTE: Specify an original size other than Auto Detect to confine the scan
area to the size of the original selected.
Content TypeSpecify the type of document on the scanner glass.
• Text&Graphics (default)
•Photo
•Text Only
• Line Drawing
22Getting Started
From this menu:You can:
CollateScan multiple pages to memory and print them out in reverse order.
• Off (default)
•On
Key Press ToneTurn on or off the sound that is made when you press a control panel button.
The options are:
• Low (default)
•High
•Off
Maintenance• Align Cartridges
• Clean Cartridges
• Print Test Page
Power SaveSelect a time to begin reducing power:
• After 30 min (default)
•After 60 min
• Never
• Immediately
•After 10 min
Clear SettingsSelect when you want your All-In-One to return to the default settings:
• After 2 min (default)
• Never
Set DefaultsSet your default settings to:
• Use Factory (default)
•Use Current
LanguageSelect a language for all display text.
Selecting Fax Mode Menu Items
Use the operator panel to customize your fax jobs.
1 On the operator panel, press the Mode button repeatedly until Fax is selected.
2 Press Menu repeatedly until the menu heading you want appears on the display.
3 Press < or > to scroll through the available menu items.
4 Press Select when the menu item you want appears on the display to save the setting.
In order for faxing to function properly:
•The printer’s LINE connector ( —right side connector) must be connected to an active
phone line. See “Setting up the Printer With Equipment” on page 52 for setup details.
Getting Started23
NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital
network) unless you purchase a digital line filter. Contact your Internet Service Provider for more
details.
•If you are using fax software to fax, the printer must be connected to a computer with a
USB cable.
Fax Mode Menu Items
PENDING FAXES
None
<#>
www.dell.com | support.dell.com
RINGER TONE
Low
High
Off
KEY PRESS TONE
Low
High
Off
BLANK PAPER SIZE
Letter
A4
Legal
BLANK PAPER TYPE
Auto Detect
Plain
Coated
Photo
Transparency
PRINT REPORTS
Activity report (the
last 40 sent and
received faxes)
Send log
Receive log
Settings list
ON HOOK DIAL
Press Select
SPEAKER VOLUME
Low
High
Off
PERSONALIZE FAX
Name
Number
ANSWER FAX WHEN
After 3 rings
After 5 rings
After 1 ring
After 2 rings
DELAY UNTIL
Do not delay
Time
EDIT SPEED DIAL
Add
Remove
Modify
Print
EDIT DATE/TIME
Date
Time
FAX FORWARD
Off
Forward
Print & Forward
ADVANCED FAX
See “Advanced Fax
Mode Menu Items” on
page 27.
24Getting Started
From this menu:You can:
Pending FaxesCancel any faxes that have not been sent.
Print ReportsPrint:
• An Activity Report (the last 40 sent and received faxes)
•A Send log
•A Receive log
• A Settings list (lists settings such as ringer volume, fax quality, and redial
attempts)
Answer Fax WhenSelect how a fax is received.
When the Auto Answer light on the operator panel is on, the All-In-One will
receive a fax automatically:
• After 1 ring
• After 2 rings
• After 3 rings (default)
• After 5 rings
When the Auto Answer light is off, receive the fax manually by pressing
DELL# (3355#) on the keypad.
Delay UntilEnter a specific time to send a fax. For help, see “Send a Delayed Broadcast
Fax” on page 64.
NOTE: Make sure the date and time are entered correctly before you set a
specific time to send a fax.
On Hook DialPress Select to use On Hook Dial and dial the number when you hear a dial
tone.
For more information, see “Manually Dialing a Fax While Listening to a
Telephone Line (On Hook Dial)” on page 64.
Ringer ToneChoose a tone for incoming rings:
•Off
• Low (default)
•High
Key Press ToneTurn on or off the sound that is made when you press a control panel button.
The options are:
• Off
• Low (default)
•High
Speaker VolumeTurn the All-In-One speaker volume (affects All-In-One fax sounds) to:
•Off
• Low (default)
•High
Getting Started25
www.dell.com | support.dell.com
From this menu:You can:
Edit Speed DialMake the following changes to your speed dial list:
• Add to it
• Remove a number from it
• Modify it
• Print it
NOTE: For more information, see “Speed Dial” on page 62.
Edit Date/TimeEdit the date and time.
NOTE: Make sure you enter a number into each of the available spaces. For
example, 01:00 for 1:00. Once you have entered the time, press
for PM or
3 for 24-hour mode.
1 for AM, 2
Personalize FaxEnter your name or the name of your business and your number. This
information appears as a heading to identify you and your fax machine to the
fax recipient.
NOTE: Not available for double-byte languages.
Blank Paper SizeSpecify the size of the paper loaded in the paper tray.
•Letter
•A4
•Legal
NOTE: If no asterisk (
*) is present, a paper size that is not supported by fax
has been selected through the copy menu.
Blank Paper TypeSpecify the type of paper loaded in the paper tray:
• Auto Detect (default): optimizes the setting according to the type of
paper loaded.
•Plain
• Coated
•Photo
• Transparency
Fax Forward• Turn this feature Off (default).
• Enter a number to Forward the fax to.
• Print&Forward the fax.
Advanced FaxPress Select to see a menu of advanced fax options. For more information, see
“Advanced Fax Mode Menu Items” on page 27.
Selecting Advanced Fax Menu Items
1 On the operator panel, press the Mode button repeatedly until Fax is selected.
2 Press Menu repeatedly until Advanced Fax appears on the display.
3 Press Select.
26Getting Started
4 Press < or > to scroll through the available items.
5 Press Select when the menu item you want appears on the display to save the setting.
Advanced Fax Mode Menu Items
REDIAL ATTEMPTS
0 times
1 time
2 times
3 times
4 times
5 times
DIAL PREFIX
None
Create
SCAN BEFORE
DIAL
No
Yes
BLOCKED FAXES
Off
On
REDIAL INTERVAL
1 minute
2 minutes
3 minutes
4 minutes
5 minutes
6 minutes
7 minutes
8 minutes
RING PATTERN
Single
Double
Triple
Any
AUTO FAX
CONVERT
On
Off
BLOCK “NO ID”
CALLS
No
Yes
DIALING METHOD
Touch-Tone
Pulse
Behind a PBX
BLOCK HOST
FAX
SETTING
Off
On
FAX CONFIRMATION
Off
Print for all
Print for errors
ACTIVITY REPORT
On request
After 40 faxes
FIT FAX TO PAGE
Try to fit
Two pages
FAX FOOTER
On
Off
EDIT BLOCKED FAX
LIST
Add
Enter another #
Remove
Modify
Print
Getting Started27
www.dell.com | support.dell.com
From this Advanced
You can select:
Fax option:
Redial AttemptsThe number of times you want the machine to try again if your fax does not
go through:
•0 times
•1 time
• 2 times (default)
•3 times
•4 times
•5 times
Redial IntervalThe time the machine waits before attempting a fax call again:
• 1 minute
• 2 minutes
• 3 minutes (default)
• 4 minutes
• 5 minutes
• 6 minutes
• 7 minutes
• 8 minutes
Fax Confirmation• Off — no status page is printed
• Print for all — prints a status report after each fax you send, including jobs
that have errors
• Print for errors (default) — prints a status report only after jobs that did
not send
Activity Report
Generation
• On request (default) — you can ask for the report to print
• After 40 faxes — report is automatically generated after 40 faxes print
Fit Fax To PageHow the received fax will be printed.
• Try to fit (default)
•Two pages
Fax Footer• On (default) — the All-In-One automatically inserts the time, date, and
page number at the bottom of each incoming fax
•Off
Dialing Method• Touch Tone (default)
•Pulse
• Behind a PBX (Dial tone detect off) — Send a fax without waiting for a
dial tone.
28Getting Started
From this Advanced
Fax option:
Ring Pattern• Any (default)
Dial Prefix• None (default)
Scan Before Dial• No
Blocked Faxes• Off (default)
Block “No ID” Calls• Yes
Edit Blocked Fax List• Add
Block Host Fax
Settings
Auto Fax ConvertTo convert color faxes to mono or convert to a lower quality setting for faxes.
You can select:
•Single
•Double
• Triple
NOTE: You can choose distinctive rings if they are available from your local
telephone service. If they are not available, select Any.
• Create — You can create an up to 8-character prefix to be added to the
beginning of each number dialed.
• Yes (default)
•On
NOTE: You may enter up to 50 numbers from which to block faxes.
•No (default)
•Remove
•Modify
• Print
Avoid unwanted changes from users on the network.
• Off (default)
•On
•Off
• On (default)
For more information, see “Using Auto Fax Convert” on page 65.
Getting Started29
www.dell.com | support.dell.com
From this Advanced
You can select:
Fax option:
Max Send SpeedA bps speed:
• 33,600 (default)
• 31,200
• 28,800
• 26,400
• 24,000
• 21,600
• 19,200
• 16,800
• 14,400
• 12,000
•9,600
•7,200
•4,800
•2,400
Error Correction• On (default)
•Off
NOTE: Turn error correction off if you have trouble sending a fax to an older
fax machine.
LanguageSelect a language for all display text.
Country Code• Denmark
•Ecuador
•Egypt
•Emirates (UAE)
•Estonia
•Finland
•France
•Germany
•Greece
•Guam
•Hong Kong
•Hungary
• India
•Indonesia
•Ireland
•Israel
•Italy
30Getting Started
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