Dell 944 User Manual

Dell™ Photo All-In-One Printer 944

Owner’s Manual

Look Inside For:

• Ordering Supplies

• Getting Started

• Using the Printer

• Understanding the Printer Software

• Maintenance and Troubleshooting

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Ordering Supplies

Dell™ ink and toner cartridges are available only through Dell. You can order ink and toner cartridges online at www.dell.com/supplies or by phone.

US 877-INK-2-YOU Korea 080-999-0240 Australia 1300 303 290 Luxembourg 02.713 1590 Austria 0820-24053035 Malaysia 1800 88 0553 Belgium 02.713 1590 Mexico 001 866 851 1754 Canada 877-501-4803 Netherlands 020 - 674 4881 Chile 1230-020-3947

800-202874

Colombia 01800-9-155676 PRC 800-858-2425 Czech +420 225 372 711 Poland 022 579 59 65 Denmark 3287 5215 Puerto Rico 866-851-1760 Finland 09 2533 1411 Singapore 1800-394-7245 France 825387247 South Africa 0860 102 591 Germany 0800 2873355 Spain 902120385 Ireland 1850 707 407 Sweden 08 587 705 81 Italy 800602705 Switzerland 0848 335 599 Japan 044-556-3551 UK 0870 907 4574

Norway 231622 64 Portugal 21 4220710

NOTE: If your country is not listed, contact your Dell distributor to order supplies.

Your printer has been designed to print using the following print cartridges.

Supply Item Part number

Standard Capacity black ink cartridge J5566 Standard Capacity color ink cartridge J5567 High Capacity black ink cartridge M4640 High Capacity color ink cartridge M4646 Photo ink cartridge J4844

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how

to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or

death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of

Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names

or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This softwar e and documentatio n are provided with R ESTRICTED RIGHTS . Use, duplication or disclosure by the Gover nment is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

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Contents

1 About Your Printer

Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 12

Setting Up Your Printer

Setting the Language on Your Printer Resetting the Language on Your Printer

Using the Operator Panel

Operator Panel Menus

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Understanding the Automatic Paper Type Sensor . . . . . . . . . 25

2 Printing

Printing a Document . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printing Borderless Photos . . . . . . . . . . . . . . . . . . . . . 29

Printing Envelopes

Printing Photos From a PictBridge-Enabled Camera . . . . . . . 31

Printing Photos From a Memory Card or USB Key

Viewing or Printing Photos Saving Photos to Your Computer Viewing a Slide Show Printing All Photos on Memory Card or USB Memory Key Adjusting Photos on a Memory Card or USB Memory Key

. . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . 14

. . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . 32

. . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . 34

. . . 34 . . . 35

Contents 5

3 Copying

Copying Documents Using the Operator Panel . . . . . . . . . . 39

Copying Documents Using Your Computer

Copying Photos Using the Operator Panel . . . . . . . . . . . . 42

Copying Photos Using Your Computer . . . . . . . . . . . . . . 43

Changing Copy Settings

4 Scanning

Scanning Documents . . . . . . . . . . . . . . . . . . . . . . . 47

Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Scanning Multiple Pages or Images

Scanning a Photo or Document Across a Network . . . . . . . . 50

Editing Scanned Text Using Optical Character Recognition (OCR)

Saving an Image on Your Computer . . . . . . . . . . . . . . . . 53

E-mailing a Scanned Image or Document

. . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . 53

5 Faxing

6 Contents

Enlarging or Reducing Images or Documents . . . . . . . . . . . 54

Installing Microsoft Fax Console in Windows XP . . . . . . . . . 57

Configuring Microsoft Fax Console (Windows XP) or Fax Service Management (Windows 2000)

Faxing a Paper Document Using the Operator Panel

Faxing a Paper Document Using Your Computer

. . . . . . . . . . . . . . 58

. . . . . . . 59

. . . . . . . . . 60

Faxing Electronic Documents . . . . . . . . . . . . . . . . . . . 61

Receiving a Fax Using Fax Console or Fax Service Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing Sent and Received Faxes Using Fax Console or Fax Service Management

. . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing the Status of a Fax Using Fax Console or Fax Service Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the Fax Configuration . . . . . . . . . . . . . . . . . . 62

6 Understanding the Software

Using the Dell All-In-One Center . . . . . . . . . . . . . . . . . . 63

Using Printing Preferences . . . . . . . . . . . . . . . . . . . . . 65

Using Dell Picture Studio . . . . . . . . . . . . . . . . . . . . . . 67

Using Memory Card Manager

. . . . . . . . . . . . . . . . . . . 68

Dell Ink Management System . . . . . . . . . . . . . . . . . . . 68

Removing and Reinstalling the Software . . . . . . . . . . . . . 70

7 Ink Cartridge Maintenance

Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 71

Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 74

Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 76

8 Troubleshooting

Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Computer Problems

. . . . . . . . . . . . . . . . . . . . . . . 77

Contents 7

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . 80

Fax Problems

Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . 80

Error Messages and Lights . . . . . . . . . . . . . . . . . . . . 82

Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . 84

9 Contacting Dell

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 85

Automated Order-Status Service . . . . . . . . . . . . . . . . . 86

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10 Appendix

U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . 105

Limited Warranties and Return Policy . . . . . . . . . . . . . . 108

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

Total Satisfaction Return Policy (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . 111

Dell™ Printer Consumables Limited Warranties

. . . . . . . . . 112

Export Regulations . . . . . . . . . . . . . . . . . . . . . . . . 112

Dell™ Software License Agreement . . . . . . . . . . . . . . . . 113

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . . 114

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

8 Contents

CAUTION: SAFETY INSTRUCTIONS

Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage.

• If your product includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

• To help protect your product from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).

• Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.

• Ensure that nothing rests on your product’s cables and that the cables are not located where they can be stepped on or tripped over.

• Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable.

CAUTION: If your product is not marked with this symbol , it must be connected

to an electrical outlet that is properly grounded.

• Connect the power cable to an electrical outlet that is near the product and easily accessible.

• To completely turn off the product, the power cable must be removed from the power source.

• Refer service or repairs, other than those described in the user documentation, to a professional service person.

• Do not use the fax feature during an electrical storm. Do not set up this product or make any electrical or cabling connections, such as the power cable or telephone, during an electrical storm.

• This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with the use of non-Dell-authorized components.

• Refer to your Owner’s Manual for instructions on the proper way to clear paper jams.

CAUTION: SAFETY INSTRUCTIONS 9

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10 CAUTION: SAFETY INSTRUCTIONS

About Your Printer

You can use the Dell Photo AIO Printer 944 to do a variety of things. A few important things to note:

• If your printer is connected to a computer, you can use either the printer operator panel or the printer software to create your projects.

•You do need to connect your printer to a computer to scan, print, and fax.

•You do not need to connect your printer to a computer to copy a document or print from memory cards, USB memory keys, or PictBridge-enabled digital cameras.

About Your Printer 11

Understanding the Printer Parts

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Number Part: Description:

1 Paper support Part that supports loaded paper. 2 Paper guide Guide that helps the paper feed into the printer properly. 3 Top cover Top of printer that holds your document or photo flat

12 About Your Printer

while you scan it.

Number Part: Description:

4 Paper exit tray Tray that holds the paper as it exits the printer.

NOTE: To extend the paper exit tray, pull the tray straight out and flip out the extender.

5 Printer unit Unit you lift to gain access to the ink cartridges. 6 Ink cartridge carrier Carrier that holds two ink cartridges, one color and the

other black or photo. For more information on your cartridges, see "Replacing Ink Cartridges" on page 71.

7 Scanner support Part under printer unit that keeps the printer open while

you change ink cartridges.

NOTE: To close the printer for normal operation, lift the printer unit, push the scanner support inward toward the back of the printer, and then lower the printer unit until it rests on the main body of the printer.

8 USB connector Slot into which you plug the USB cable (sold separately).

The other end of the USB cable plugs into your computer.

9 Power connector Slot into which you plug the power cable.

NOTE: Insert the power cable into the printer before connecting the power cable into the wall outlet.

10 Memory card slots Slots into which you insert a media card containing

digital pictures.

11 PictBridge USB connector Slot into which you plug a USB memory key or the USB

cable (sold separately) that connects your printer to a PictBridge-enabled camera. For more information, see "Printing Photos From a PictBridge-Enabled Camera" on page 31.

12 Scanner glass Surface on which you place your document or photo face

down to copy, fax, or scan it.

13 Operator panel Panel on the printer you use to control copying, faxing,

and printing. For more information, see "Using the Operator Panel" on page 15.

About Your Printer 13

Setting Up Your Printer

NOTE: The Dell Photo AIO Printer 944 supports Microsoft® Windows® 2000, Windows XP, and

Windows XP Professional x64.

Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 77.

Setting the Language on Your Printer

To set the language on your printer initially:

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1 When you first power on your printer, press the Arrow buttons to find your

language.

2 Press the Select button to select your language.

Resetting the Language on Your Printer

If you need to change the default language used on the operator panel, complete the following steps:

1 Press the Power button to turn on your printer.

2 Press the Arrow buttons until you see Setup.

3 Press the Select button .

4 Press the Arrow buttons until you see Language.

5 Press the Arrow buttons to find your language.

6 Press the Select button to select your language.

14 About Your Printer

Using the Operator Panel

The operator panel buttons allow you to scan, copy, and customize documents. The printer is on when the Power button is illuminated.

Number Use the: To:

1 LCD display Display scanning, copying, faxing, and printing

options as well as status and error messages. For more information, see "Using the Operator Panel" on page 15.

2 Menu button Enter or exit a menu.

3 Back button Return to the previous menu or screen.

About Your Printer 15

Number Use the: To:

4 Arrow buttons • Navigate menus and menu items.

• Decrease/increase number of copies.

• Change the selected mode.

• Navigate photos on photo card or digital camera.

5 Power button Turn your printer on or off.

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6 Cancel button • Cancel a scan, print, or copy job in progress.

• Cancel a copy job (using only the printer), and eject a page.

• Exit a menu, and return to the default settings.

7 Start button Initiate a copy, scan, or fax.

8 Select button • Select a menu item.

• Select an image to be printed (in Photo mode).

• Initiate a paper feed by holding the button for 3 seconds.

Operator Panel Menus

When you press the Menu button , the following menus appear. Press the Arrow buttons

to scroll through the options available in each menu. When the setting you want to use is

displayed, press the Menu button again to save the setting and move to the next menu available.

Copy Mode

Copy menu item Settings

Color • Color*

•Black and White

Copies

–99

16 About Your Printer

Copy menu item Settings

Reduce/Enlarge • 50%

•100%*

•200%

• Custom%

•Fit to Page

•2 x 2 Poster

•3 x 3 Poster

•4 x 4 Poster

• 2¼ x 3¼ in.

• 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

• 5 x 7 in.

• 8 x 10 in.

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•10 x 15 cm

•13 x 18 cm

Copy Quality • Draft

•Normal

•Photo

• Automatic*

Brightness

Press the Select button , and then use

to adjust the brightness setting.

the Arrow buttons

About Your Printer 17

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Copy menu item Settings

Blank Paper Size • 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Paper Type • Auto-Detect*

•Plain

• Coated

•Glossy

• Transparency

Repeat Image • 1X*

•4X

•9X

•16X

18 About Your Printer

Copy menu item Settings

Size of Original • Automatic

• 2¼ x 3¼ in.

• 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8 x 10 in.

• 8½ x 11 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Preview

* Factory default setting

Press the Select button .

Photo Mode

When a memory card or USB memory key is inserted into the printer, the following options are available.

Photo menu item Settings

View Photos or Print

Save to Computer

View Slideshow

Print All X Photos

Press the Select button . For more information, see "Printing Photos From a Memory Card or USB Key" on page 32.

About Your Printer 19

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Press the Menu button to access these other Photo menu items.

Photo menu item Settings

Color • Color*

•Black and White

Photo Size • 2¼ x 3¼ in.

• 3½ x 5 in.

• 4 x 6 in.

• 5 x 7 in.

• 8 x 10 in.

•L

•2L

•6 x 8 cm

•10 x 15 cm

•13 x 18 cm

•8½ x 11 in

•A4

•A5

•B5

•A6

• Hagaki

Quality • Draft

•Normal

•Photo

• Automatic*

Brightness

Press the Select button , and then use

to adjust the brightness setting.

the Arrow buttons

20 About Your Printer

Photo menu item Settings

Paper Size • 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Paper Type • Auto-Detect*

•Plain

• Coated

•Glossy

• Transparency

Crop

Rotate 90 Degrees

Preview

Red Eye Reduction • On

Automatic Image Enhancement • On

Sepia Tone Print • On

* Factory default setting

Press the Select button , and then use

to adjust the image for cropping.

Press the Select button .

• Off*

the Arrow buttons

About Your Printer 21

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Scan Mode

The Scan submenu is only available if the printer is connected to a computer or a network adapter. If you choose Scan as the mode, you are prompted to choose the destination computer for the scanned document. You can scroll through the available computers by pressing the Arrow

buttons . Pressing the Menu button selects the currently displayed computer name.

NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is

automatically selected.

Scan menu item Settings

Color • Color*

•Black and White

Application

* Factory default setting

Use the Arrow buttons to select the application in which you want your scanned document to open.

Setup Mode

Setup menu item Settings

Restore Defaults

Language • Brazilian Portuguese

Press the Select button .

•Czech

•Danish

•Dutch

•English

• Finnish

•French

•German

•Greek

•Italian

• Japanese

•Norwegian

•Polish

• Russian

•Spanish

•Swedish

22 About Your Printer

Setup menu item Settings

Clear Settings When • Never

• After 2 minutes*

* Factory default setting

Maintenance Mode

Maintenance menu item Settings

Ink Levels

Change Cartridge

Align Cartridges

Clean Cartridges

Print Test Page

Press the Select button .

Loading Paper

1 Fan the paper.

2 Center the paper on the paper support. 3 Adjust the paper guides so both are resting against the edges of the paper.

NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other

adjusts accordingly.

About Your Printer 23

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NOTE: Do not force paper into the printer. The paper should be flat against the paper support

surface, and the edges should be flush against both paper guides.

Photo paper should be loaded short-edge first with the glossy/photo side facing up.

24 About Your Printer

Understanding the Automatic Paper Type Sensor

Your printer has an automatic paper type sensor that detects the following paper types:

•Plain

• Transparency

• Glossy/photo

If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings.

Quality/Speed settings

Paper type Black and Color Cartridges

Installed

Plain Normal Photo Transparency Normal Photo Glossy/photo Photo Photo

NOTE: Your printer cannot detect the paper size.

To ch oos e pa per siz e:

1 With your document open, click File→Print. 2 In the Print dialog box, click Preferences or Properties (depending on your program or

operating system).

Photo and Color Cartridges Installed

The Printing Preferences dialog box opens.

3 On the Print Setup tab, select the paper size. 4 Click OK.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper type sensor for a specific print job:

1 With your document open, click File→Print. 2 In the Print dialog box, click Preferences or Properties (depending on your program or

operating system). The Printing Preferences dialog box opens.

About Your Printer 25

3 Click the Print Setup tab. 4 Select the paper type from the Media Type drop-down menu. 5 Click OK.

To turn off the automatic paper type sensor for all print jobs:

1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→ Printers and

Faxes. In Windows 2000, click Start→Settings→ Printers.

2 Right-click the Dell Photo AIO Printer 944 icon.

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3 Click Printing Preferences. 4 Click the Print Setup tab. 5 Select the paper type from the Media Type drop-down menu. 6 Click OK.

26 About Your Printer

Printing

Printing a Document

1 Turn on your computer and printer, and make sure they are connected. 2 Load paper with the print side facing up. For more information, see "Loading Paper" on

page 23.

3 With your document open, click File→Print. 4 To customize your print settings:

a Click Preferences, Properties, Options, or Setup (depending on the program or

operating system). The Printing Preferences dialog box opens.

b On the Print Setup tab, select the print quality/speed, paper size, black and white or

color printing, borderless printing, orientation, and number of copies.

c On the Advanced tab, select 2-sided printing, layout, and the use of Automatic Image

Sharpening.

d After making the changes in Printing Preferences, click OK at the bottom of the

screen to return to the Print dialog box.

5 Click OK or Print (depending on the program or operating system).

Printing 27

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Printing Photos

1 Load the photo paper with the print (glossy) side facing up. For more information, see

"Loading Paper" on page 23.

2 It is recommended that you use a color cartridge and a photo cartridge for printing photos.

For more information, see "Replacing Ink Cartridges" on page 71.

3 With your document open, click File→Print. 4 To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system). The Printing Preferences dialog box opens.

6 Select the paper size, orientation, and the number of copies.

7 8 Click OK or Print (depending on the program or operating system). 9 To prevent your photos from sticking together or smudging, remove each photo after it

28 Printing

NOTE: If you are using Dell Picture Studio, select View All Printer Settings to view Print

Properties.

On the Print Setup tab, select Photo, and then select the dpi settings for the photo from the drop-down menu.

NOTE: Photo/glossy paper is recommended for printing photos.

When you are finished customizing your print settings, click OK.

exits the paper exit tray.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for

the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints.

Printing Borderless Photos

1 For best results, load photo/glossy paper, and make sure the print side is facing up. For

more information, see "Loading Paper" on page 23.

2 It is recommended that you use a color cartridge and a photo cartridge for printing photos.

For more information, see "Replacing Ink Cartridges" on page 71.

3 With your document open, click File→Print. 4 To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system). The Printing Preferences dialog box opens.

5 On the Print Setup tab, select Photo, and then select the dpi settings for the photo from

the drop-down menu.

Printing 29

6 Select the Borderless check box, orientation of the photo, and the number of copies you

want.

7 On the Advanced tab, select the borderless paper size from the drop-down menu, and click

OK.

8 Click OK or Print (depending on the program or operating system).

Printing Envelopes

1 Turn on your computer and printer, and make sure they are connected.

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2 Load up to 10 envelopes with the stamp in the upper left corner.

NOTE: You can load a single envelope into the paper support without removing plain paper.

With your document open, click File→Print.

4 Click Preferences, Properties, Options, or Setup (depending on the program or operating

system). The Printing Preferences dialog box opens.

5 On the Print Setup tab, select the print quality/speed, paper size, black and white or color

printing, orientation, and number of copies.

NOTE: For Japanese customers: If you are mailing within Japan, the envelope can be printed with

portrait orientation with the stamp in the lower right corner or with landscape orientation with the stamp in the lower left corner. If you are mailing internationally, print landscape orientation with the stamp in the upper left corner.

7 Click OK or Print (depending on the program or operating system).

30 Printing

After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.

+ 88 hidden pages