Dell 944 User Manual

Dell™ Photo All-In-One Printer 944

Owner’s Manual

Look Inside For:

• Ordering Supplies

• Getting Started

• Using the Printer

• Understanding the Printer Software

• Maintenance and Troubleshooting

www.dell.com/supplies | support.dell.com

Ordering Supplies

Dell™ ink and toner cartridges are available only through Dell. You can order ink and toner cartridges
online at www.dell.com/supplies or by phone.

US 877-INK-2-YOU Korea 080-999-0240
Australia 1300 303 290 Luxembourg 02.713 1590
Austria 0820-24053035 Malaysia 1800 88 0553
Belgium 02.713 1590 Mexico 001 866 851 1754
Canada 877-501-4803 Netherlands 020 - 674 4881
Chile 1230-020-3947

800-202874

Colombia 01800-9-155676 PRC 800-858-2425
Czech [phone] Poland 022 579 59 65
Denmark 3287 5215 Puerto Rico 866-851-1760
Finland 09 2533 1411 Singapore 1800-394-7245
France 825387247 South Africa 0860 102 591
Germany 0800 2873355 Spain 902120385
Ireland 1850 707 407 Sweden 08 587 705 81
Italy 800602705 Switzerland 0848 335 599
Japan 044-556-3551 UK 0870 907 4574

Norway 231622 64
Portugal 21 4220710

NOTE: If your country is not listed, contact your Dell distributor to order supplies.

Your printer has been designed to print using the following print cartridges.

Supply Item Part number

Standard Capacity black ink cartridge J5566
Standard Capacity color ink cartridge J5567
High Capacity black ink cartridge M4640
High Capacity color ink cartridge M4646
Photo ink cartridge J4844

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how

to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or

death.

____________________

Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of

Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names

or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This softwar e and documentatio n are provided with R ESTRICTED RIGHTS . Use, duplication or disclosure by the Gover nment
is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

www.dell.com | support.dell.com

Contents

1 About Your Printer

Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 12

Setting Up Your Printer

Setting the Language on Your Printer
Resetting the Language on Your Printer

Using the Operator Panel

Operator Panel Menus

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Understanding the Automatic Paper Type Sensor . . . . . . . . . 25

2 Printing

Printing a Document . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printing Borderless Photos . . . . . . . . . . . . . . . . . . . . . 29

Printing Envelopes

Printing Photos From a PictBridge-Enabled Camera . . . . . . . 31

Printing Photos From a Memory Card or USB Key

Viewing or Printing Photos
Saving Photos to Your Computer
Viewing a Slide Show
Printing All Photos on Memory Card or USB Memory Key
Adjusting Photos on a Memory Card or USB Memory Key

. . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . 14

. . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . 32

. . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . 34

. . . 34
. . . 35

Contents 5

3 Copying

Copying Documents Using the Operator Panel . . . . . . . . . . 39

Copying Documents Using Your Computer

Copying Photos Using the Operator Panel . . . . . . . . . . . . 42

Copying Photos Using Your Computer . . . . . . . . . . . . . . 43

Changing Copy Settings

4 Scanning

Scanning Documents . . . . . . . . . . . . . . . . . . . . . . . 47

Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Scanning Multiple Pages or Images

Scanning a Photo or Document Across a Network . . . . . . . . 50

Editing Scanned Text Using Optical Character Recognition
(OCR)

Saving an Image on Your Computer . . . . . . . . . . . . . . . . 53

E-mailing a Scanned Image or Document

. . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . 53

5 Faxing

6 Contents

Enlarging or Reducing Images or Documents . . . . . . . . . . . 54

Installing Microsoft Fax Console in Windows XP . . . . . . . . . 57

Configuring Microsoft Fax Console (Windows XP) or Fax
Service Management (Windows 2000)

Faxing a Paper Document Using the Operator Panel

Faxing a Paper Document Using Your Computer

. . . . . . . . . . . . . . 58

. . . . . . . 59

. . . . . . . . . 60

Faxing Electronic Documents . . . . . . . . . . . . . . . . . . . 61

Receiving a Fax Using Fax Console or Fax Service
Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing Sent and Received Faxes Using Fax Console or Fax
Service Management

. . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing the Status of a Fax Using Fax Console or Fax Service
Management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the Fax Configuration . . . . . . . . . . . . . . . . . . 62

6 Understanding the Software

Using the Dell All-In-One Center . . . . . . . . . . . . . . . . . . 63

Using Printing Preferences . . . . . . . . . . . . . . . . . . . . . 65

Using Dell Picture Studio . . . . . . . . . . . . . . . . . . . . . . 67

Using Memory Card Manager

. . . . . . . . . . . . . . . . . . . 68

Dell Ink Management System . . . . . . . . . . . . . . . . . . . 68

Removing and Reinstalling the Software . . . . . . . . . . . . . 70

7 Ink Cartridge Maintenance

Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 71

Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 74

Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 76

8 Troubleshooting

Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Computer Problems

. . . . . . . . . . . . . . . . . . . . . . . 77

Contents 7

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . 80

Fax Problems

Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . 80

Error Messages and Lights . . . . . . . . . . . . . . . . . . . . 82

Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . 84

9 Contacting Dell

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 85

Automated Order-Status Service . . . . . . . . . . . . . . . . . 86

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10 Appendix

U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . 105

Limited Warranties and Return Policy . . . . . . . . . . . . . . 108

Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)

Total Satisfaction Return Policy (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . 111

Dell™ Printer Consumables Limited Warranties

. . . . . . . . . 112

Export Regulations . . . . . . . . . . . . . . . . . . . . . . . . 112

Dell™ Software License Agreement . . . . . . . . . . . . . . . . 113

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . . 114

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

8 Contents

CAUTION: SAFETY INSTRUCTIONS

Use the following safety guidelines to help ensure your own personal safety and to help protect your
product and working environment from potential damage.

• If your product includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

• To help protect your product from sudden, transient increases and decreases in electrical power, use a
surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).

• Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool
or in a wet basement.

• Ensure that nothing rests on your product’s cables and that the cables are not located where they can
be stepped on or tripped over.

• Use only the power cable provided with this product or the manufacturer’s authorized replacement
power cable.

CAUTION: If your product is not marked with this symbol , it must be connected

to an electrical outlet that is properly grounded.

• Connect the power cable to an electrical outlet that is near the product and easily accessible.

• To completely turn off the product, the power cable must be removed from the power source.

• Refer service or repairs, other than those described in the user documentation, to a professional
service person.

• Do not use the fax feature during an electrical storm. Do not set up this product or make any
electrical or cabling connections, such as the power cable or telephone, during an electrical storm.

• This product is designed to meet safety standards with the use of specific Dell-authorized
components. The safety features of some parts may not always be obvious. Dell disclaims liability
associated with the use of non-Dell-authorized components.

• Refer to your Owner’s Manual for instructions on the proper way to clear paper jams.

CAUTION: SAFETY INSTRUCTIONS 9

www.dell.com | support.dell.com

10 CAUTION: SAFETY INSTRUCTIONS

About Your Printer

You can use the Dell Photo AIO Printer 944 to do a variety of things. A few important things to
note:

• If your printer is connected to a computer, you can use either the printer operator panel or
the printer software to create your projects.

•You do need to connect your printer to a computer to scan, print, and fax.

•You do not need to connect your printer to a computer to copy a document or print from
memory cards, USB memory keys, or PictBridge-enabled digital cameras.

1

About Your Printer 11

Understanding the Printer Parts

www.dell.com | support.dell.com

2

3

4

5

6

1

13

12

11

10

Number Part: Description:

1 Paper support Part that supports loaded paper.
2 Paper guide Guide that helps the paper feed into the printer properly.
3 Top cover Top of printer that holds your document or photo flat

12 About Your Printer

7

while you scan it.

8

9

Number Part: Description:

4 Paper exit tray Tray that holds the paper as it exits the printer.

NOTE: To extend the paper exit tray, pull the tray
straight out and flip out the extender.

5 Printer unit Unit you lift to gain access to the ink cartridges.
6 Ink cartridge carrier Carrier that holds two ink cartridges, one color and the

other black or photo. For more information on your
cartridges, see "Replacing Ink Cartridges" on page 71.

7 Scanner support Part under printer unit that keeps the printer open while

you change ink cartridges.

NOTE: To close the printer for normal operation, lift the
printer unit, push the scanner support inward toward the
back of the printer, and then lower the printer unit until it
rests on the main body of the printer.

8 USB connector Slot into which you plug the USB cable (sold separately).

The other end of the USB cable plugs into your
computer.

9 Power connector Slot into which you plug the power cable.

NOTE: Insert the power cable into the printer before
connecting the power cable into the wall outlet.

10 Memory card slots Slots into which you insert a media card containing

digital pictures.

11 PictBridge USB connector Slot into which you plug a USB memory key or the USB

cable (sold separately) that connects your printer to a
PictBridge-enabled camera. For more information, see
"Printing Photos From a PictBridge-Enabled Camera" on
page 31.

12 Scanner glass Surface on which you place your document or photo face

down to copy, fax, or scan it.

13 Operator panel Panel on the printer you use to control copying, faxing,

and printing. For more information, see "Using the
Operator Panel" on page 15.

About Your Printer 13

Setting Up Your Printer

NOTE: The Dell Photo AIO Printer 944 supports Microsoft® Windows® 2000, Windows XP, and

Windows XP Professional x64.

Follow the instructions on your Setting Up Your Printer poster to install the hardware and
software. If you encounter problems during setup, see "Setup Problems" on page 77.

Setting the Language on Your Printer

To set the language on your printer initially:

www.dell.com | support.dell.com

1 When you first power on your printer, press the Arrow buttons to find your

language.

2 Press the Select button to select your language.

Resetting the Language on Your Printer

If you need to change the default language used on the operator panel, complete the following
steps:

1 Press the Power button to turn on your printer.

2 Press the Arrow buttons until you see Setup.

3 Press the Select button .

4 Press the Arrow buttons until you see Language.

5 Press the Arrow buttons to find your language.

6 Press the Select button to select your language.

14 About Your Printer

Using the Operator Panel

The operator panel buttons allow you to scan, copy, and customize documents. The printer is on
when the Power button is illuminated.

1

2

36

4

Number Use the: To:

1 LCD display Display scanning, copying, faxing, and printing

options as well as status and error messages. For
more information, see "Using the Operator Panel"
on page 15.

2 Menu button Enter or exit a menu.

8

7

5

3 Back button Return to the previous menu or screen.

About Your Printer 15

Number Use the: To:

4 Arrow buttons • Navigate menus and menu items.

• Decrease/increase number of copies.

• Change the selected mode.

• Navigate photos on photo card or digital
camera.

5 Power button Turn your printer on or off.

www.dell.com | support.dell.com

6 Cancel button • Cancel a scan, print, or copy job in progress.

• Cancel a copy job (using only the printer), and
eject a page.

• Exit a menu, and return to the default settings.

7 Start button Initiate a copy, scan, or fax.

8 Select button • Select a menu item.

• Select an image to be printed (in Photo mode).

• Initiate a paper feed by holding the button for
3 seconds.

Operator Panel Menus

When you press the Menu button , the following menus appear. Press the Arrow buttons

to scroll through the options available in each menu. When the setting you want to use is

displayed, press the Menu button again to save the setting and move to the next menu
available.

Copy Mode

Copy menu item Settings

Color • Color*

•Black and White

Copies

1

–99

16 About Your Printer

Copy menu item Settings

Reduce/Enlarge • 50%

•100%*

•200%

• Custom%

•Fit to Page

•2 x 2 Poster

•3 x 3 Poster

•4 x 4 Poster

• 2¼ x 3¼ in.

• 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

• 5 x 7 in.

• 8 x 10 in.

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•10 x 15 cm

•13 x 18 cm

Copy Quality • Draft

•Normal

•Photo

• Automatic*

Brightness

Press the Select button , and then use

to adjust the brightness setting.

the Arrow buttons

About Your Printer 17

www.dell.com | support.dell.com

Copy menu item Settings

Blank Paper Size • 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Paper Type • Auto-Detect*

•Plain

• Coated

•Glossy

• Transparency

Repeat Image • 1X*

•4X

•9X

•16X

18 About Your Printer

Copy menu item Settings

Size of Original • Automatic

• 2¼ x 3¼ in.

• 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8 x 10 in.

• 8½ x 11 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Preview

* Factory default setting

Press the Select button .

Photo Mode

When a memory card or USB memory key is inserted into the printer, the following options are
available.

Photo menu item Settings

View Photos or Print

Save to Computer

View Slideshow

Print All X Photos

Press the Select button . For more information, see "Printing
Photos From a Memory Card or USB Key" on page 32.

Press the Select button . For more information, see "Printing
Photos From a Memory Card or USB Key" on page 32.

Press the Select button . For more information, see "Printing
Photos From a Memory Card or USB Key" on page 32.

Press the Select button . For more information, see "Printing
Photos From a Memory Card or USB Key" on page 32.

About Your Printer 19

www.dell.com | support.dell.com

Press the Menu button to access these other Photo menu items.

Photo menu item Settings

Color • Color*

•Black and White

Photo Size • 2¼ x 3¼ in.

• 3½ x 5 in.

• 4 x 6 in.

• 5 x 7 in.

• 8 x 10 in.

•L

•2L

•6 x 8 cm

•10 x 15 cm

•13 x 18 cm

•8½ x 11 in

•A4

•A5

•B5

•A6

• Hagaki

Quality • Draft

•Normal

•Photo

• Automatic*

Brightness

Press the Select button , and then use

to adjust the brightness setting.

the Arrow buttons

20 About Your Printer

Photo menu item Settings

Paper Size • 3 x 5 in.

• 3½ x 5 in.

• 4 x 6 in.

•10 x 15 cm

• 5 x 7 in.

•13 x 18 cm

• 8½ x 11 in.

• 8½ x 14 in.

•A6

•A5

•B5

•A4

•L

•2L

• Hagaki

•6 x 8 cm

Paper Type • Auto-Detect*

•Plain

• Coated

•Glossy

• Transparency

Crop

Rotate 90 Degrees

Preview

Red Eye Reduction • On

Automatic Image Enhancement • On

Sepia Tone Print • On

* Factory default setting

Press the Select button , and then use

to adjust the image for cropping.

Press the Select button .

Press the Select button .

• Off*

• Off*

• Off*

the Arrow buttons

About Your Printer 21

www.dell.com | support.dell.com

Scan Mode

The Scan submenu is only available if the printer is connected to a computer or a network
adapter. If you choose Scan as the mode, you are prompted to choose the destination computer
for the scanned document. You can scroll through the available computers by pressing the Arrow

buttons . Pressing the Menu button selects the currently displayed computer name.

NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is

automatically selected.

Scan menu item Settings

Color • Color*

•Black and White

Application

* Factory default setting

Use the Arrow buttons to select the application in
which you want your scanned document to open.

Setup Mode

Setup menu item Settings

Restore Defaults

Language • Brazilian Portuguese

Press the Select button .

•Czech

•Danish

•Dutch

•English

• Finnish

•French

•German

•Greek

•Italian

• Japanese

•Norwegian

•Polish

• Russian

•Spanish

•Swedish

22 About Your Printer

Setup menu item Settings

Clear Settings When • Never

• After 2 minutes*

* Factory default setting

Maintenance Mode

Maintenance menu item Settings

Ink Levels

Change Cartridge

Align Cartridges

Clean Cartridges

Print Test Page

Press the Select button .

Press the Select button .

Press the Select button .

Press the Select button .

Press the Select button .

Loading Paper

1 Fan the paper.

2 Center the paper on the paper support.
3 Adjust the paper guides so both are resting against the edges of the paper.

NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other

adjusts accordingly.

About Your Printer 23

www.dell.com | support.dell.com

NOTE: Do not force paper into the printer. The paper should be flat against the paper support

surface, and the edges should be flush against both paper guides.

Photo paper should be loaded short-edge first with the glossy/photo side facing up.

24 About Your Printer

Understanding the Automatic Paper Type Sensor

Your printer has an automatic paper type sensor that detects the following paper types:

•Plain

• Transparency

• Glossy/photo

If you load one of these paper types, the printer detects the paper type and automatically adjusts
the Quality/Speed settings.

Quality/Speed settings

Paper type Black and Color Cartridges

Installed

Plain Normal Photo
Transparency Normal Photo
Glossy/photo Photo Photo

NOTE: Your printer cannot detect the paper size.

To ch oos e pa per siz e:

1 With your document open, click File→Print.
2 In the Print dialog box, click Preferences or Properties (depending on your program or

operating system).

Photo and Color Cartridges
Installed

The Printing Preferences dialog box opens.

3 On the Print Setup tab, select the paper size.
4 Click OK.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the
automatic paper type sensor for a specific print job:

1 With your document open, click File→Print.
2 In the Print dialog box, click Preferences or Properties (depending on your program or

operating system).
The Printing Preferences dialog box opens.

About Your Printer 25

3 Click the Print Setup tab.
4 Select the paper type from the Media Type drop-down menu.
5 Click OK.

To turn off the automatic paper type sensor for all print jobs:

1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→ Printers and

Faxes.
In Windows 2000, click Start→Settings→ Printers.

2 Right-click the Dell Photo AIO Printer 944 icon.

www.dell.com | support.dell.com

3 Click Printing Preferences.
4 Click the Print Setup tab.
5 Select the paper type from the Media Type drop-down menu.
6 Click OK.

26 About Your Printer

Printing

Printing a Document

1 Turn on your computer and printer, and make sure they are connected.
2 Load paper with the print side facing up. For more information, see "Loading Paper" on

page 23.

2

3 With your document open, click File→Print.
4 To customize your print settings:

a Click Preferences, Properties, Options, or Setup (depending on the program or

operating system).
The Printing Preferences dialog box opens.

b On the Print Setup tab, select the print quality/speed, paper size, black and white or

color printing, borderless printing, orientation, and number of copies.

c On the Advanced tab, select 2-sided printing, layout, and the use of Automatic Image

Sharpening.

d After making the changes in Printing Preferences, click OK at the bottom of the

screen to return to the Print dialog box.

5 Click OK or Print (depending on the program or operating system).

Printing 27

www.dell.com | support.dell.com

Printing Photos

1 Load the photo paper with the print (glossy) side facing up. For more information, see

"Loading Paper" on page 23.

2 It is recommended that you use a color cartridge and a photo cartridge for printing photos.

For more information, see "Replacing Ink Cartridges" on page 71.

3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).
The Printing Preferences dialog box opens.

5

6 Select the paper size, orientation, and the number of copies.

7
8 Click OK or Print (depending on the program or operating system).
9 To prevent your photos from sticking together or smudging, remove each photo after it

28 Printing

NOTE: If you are using Dell Picture Studio, select View All Printer Settings to view Print

Properties.

On the Print Setup tab, select Photo, and then select the dpi settings for the photo from
the drop-down menu.

NOTE: Photo/glossy paper is recommended for printing photos.

When you are finished customizing your print settings, click OK.

exits the paper exit tray.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for

the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes
the life of your prints.

Printing Borderless Photos

1 For best results, load photo/glossy paper, and make sure the print side is facing up. For

more information, see "Loading Paper" on page 23.

2 It is recommended that you use a color cartridge and a photo cartridge for printing photos.

For more information, see "Replacing Ink Cartridges" on page 71.

3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).
The Printing Preferences dialog box opens.

5 On the Print Setup tab, select Photo, and then select the dpi settings for the photo from

the drop-down menu.

Printing 29

6 Select the Borderless check box, orientation of the photo, and the number of copies you

want.

7 On the Advanced tab, select the borderless paper size from the drop-down menu, and click

OK.

8 Click OK or Print (depending on the program or operating system).

Printing Envelopes

1 Turn on your computer and printer, and make sure they are connected.

www.dell.com | support.dell.com

2 Load up to 10 envelopes with the stamp in the upper left corner.

NOTE: You can load a single envelope into the paper support without removing plain paper.

3

With your document open, click File→Print.

4 Click Preferences, Properties, Options, or Setup (depending on the program or operating

system).
The Printing Preferences dialog box opens.

5 On the Print Setup tab, select the print quality/speed, paper size, black and white or color

printing, orientation, and number of copies.

NOTE: For Japanese customers: If you are mailing within Japan, the envelope can be printed with

portrait orientation with the stamp in the lower right corner or with landscape orientation with the
stamp in the lower left corner. If you are mailing internationally, print landscape orientation with the
stamp in the upper left corner.

6

7 Click OK or Print (depending on the program or operating system).

30 Printing

After making the changes in Printing Preferences, click OK at the bottom of the screen to
return to the Print dialog box.

Printing Photos From a PictBridge-Enabled Camera

Your printer supports PictBridge-compatible cameras.

1 Insert one end of the USB cable into the camera.
2 Insert the other end of the USB cable into the PictBridge port on the front of the printer.

NOTE: When your printer is not connected to a computer, and a PictBridge camera is connected to

your printer, some of the functions of your printer’s operator panel buttons are unavailable. These
functions become available after you disconnect the PictBridge camera from your printer.

Turn on your digital camera. Refer to the instructions included with your camera for

3

selection of the appropriate camera USB settings and PictBridge connection and usage
information.

NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or

PTP). For PictBridge printing, the printer (or PTP) USB selection should be used. For more
information, refer to the documentation included with your camera.

Printing 31

www.dell.com | support.dell.com

32

MB

C

o

m

p

a

c

t
F

l
a

s
h

Printing Photos From a Memory Card or USB Key

Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 944
supports the following digital media:

• CompactFlash Type I

• CompactFlash Type II (MicroDrive)

•Memory Stick

•Memory Stick PRO

•SmartMedia

• Secure Digital

• MultiMediaCard

•xD-Picture Card

Memory cards should be inserted with the label facing up. The card reader has two slots to
accommodate these media and a small light that blinks indicating the card is being read or is
transmitting data.

32 Printing

C

o

m

p

a

c

t
F

C

l
a

s

h

F

32

M

B

NOTE: Do not remove the card while it is being read. Data corruption can occur.

The connector that is used for PictBridge may also be used for accessing information that is
stored on USB memory keys. The USB memory keys that have been certified for operation with
this AIO are as shown below:

• DELL - 256 MB High Speed USB 2.0 Memory Key, Part Number 311-4341

• DELL - 128 MB High Speed USB 2.0 Memory Key, Part Number 311-4340

• DELL - 64 MB High Speed USB 2.0 Memory Key, Part Number 311-4339

When you insert a memory card or USB memory key, the Photo Mode menu is displayed.

NOTE: Do not insert more than one memory card or USB memory key at a time.

Photo Mode
View Photos or Print
Save to Computer

View Slideshow

Print All 6 Photos

Printing 33

www.dell.com | support.dell.com

Viewing or Printing Photos

1 From the Photo Mode menu on the display, scroll to View Photos or Print, and then press

the Select button on the operator panel.

2 Press the left or right Arrow buttons to scroll through the photos on the memory

card or USB memory key.

3 Press the Select button to select a photo for printing. Press the up or down Arrow

buttons to specify the number of copies.

4 Press the Start button to print.

NOTE: Only images in JPG or a limited set of TIFF formats can be printed directly from the memory

card or USB memory key. If you want to print photos stored on the memory card or USB memory
key in a different file format, the photos must be transferred to your computer before printing.

Saving Photos to Your Computer

From the Photo Mode menu on the display, scroll to Save to Computer, and then press the
Select button on the operator panel. All photos on the memory card or USB memory key are

transfered to your computer and are opened in the Memory Card Manager. For more
information on Memory Card Manager, see Using Memory Card Manager.

Viewing a Slide Show

From the Photo Mode menu on the display, scroll to Slide Show, and then press the Select
button on the operator panel. The printer displays each photo on the memory card or USB

memory key.

Printing All Photos on Memory Card or USB Memory Key

From the Photo Mode menu on the display, scroll to Print All X Photos, and then press the
Select button on the operator panel. The printer prints all the photos on the memory card or

USB memory key.

34 Printing

NOTE: Only images in JPG or a limited set of TIFF formats can be printed directly from the memory

card or USB memory key. If you want to print photos stored on the memory card or USB memory
key in a different file format, the photos must be transferred to your computer before printing.

Adjusting Photos on a Memory Card or USB Memory Key

You can make adjustments to images on a memory card or USB memory key such as cropping,
red eye reduction, and rotating before printing them.

Cropping Photos

1 Insert a memory card or USB memory key into the printer.

2 Press the up or down Arrow buttons to highlight View Photos or Print, and then

press the Select button .

3 Press the up or down Arrow buttons until you see the image you want to crop, and

then press the Select button .

4 Press the Menu button .

5 Press the up or down Arrow buttons until you see Crop.

6 Press the Select button .

7 Press the left or right Arrow buttons to resize the image, and then press the Select

button .

8 Press the Arrow buttons to adjust the section of the image to be cropped,

then press the Select button .

9 Press the up or down Arrow buttons to select the number of copies you want to

print, and then press the Start button to preview the image.

10 Press the Start button to print.

Rotating Photos

1 Insert a memory card or USB memory key into the printer.

2 Press the up or down Arrow buttons to highlight View Photos or Print, and then

press the Select button .

3 Press the up or down Arrow buttons until you see the image you want to rotate, and

then press the Select button .

4 Press the Menu button .

Printing 35

www.dell.com | support.dell.com

5 Press the up or down Arrow buttons until you see Rotate 90 degrees.

6 Press the Select button .

7 Press the up or down Arrow buttons to select the number of copies you want to

print, and then press the Start button to preview the image.

8 Press the Start button to print.

Using Red Eye Reduction

1 Insert a memory card or USB memory key into the printer.

2 Press the Menu button .

3 Press the up or down Arrow buttons until you see Red Eye Reduction.

4 Press the left or right Arrow buttons until you see On for all photos, and then press

the Select button .
Red Eye Reduction will be used for all images you select to print from the memory card or

USB key until you turn it off.

To tu rn Red Eye Reduction off:

1 Insert a memory card or USB memory key into the printer.

2 Press the Menu button .

3 Press the up or down Arrow buttons until you see Red Eye Reduction.

4 Press the left or right Arrow buttons until you see Off, and then press the Select

Using Automatic Image Enhancement

Automatic Image Enhancement sharpens an image to improve its look.

1 Insert a memory card or USB memory key into the printer.

2 Press the Menu button .

3 Press the up or down Arrow buttons until you see Auto Image Enhance.

36 Printing

button .

4 Press the left or right Arrow buttons until you see On for all photos, and then press

the Select button .
Automatic Image Enhancement will be used for all images you select to print from the

memory card or USB key until you turn it off.

To tu rn Automatic Image Enhancement off:

1 Insert a memory card or USB memory key into the printer.

2 Press the Menu button .

3 Press the up or down Arrow buttons until you see Auto Image Enhance.

4 Press the left or right Arrow buttons until you see Off, and then press the Select

button .

Printing Photos in Sepia Tone

1 Insert a memory card or USB memory key into the printer.

2 Press the Menu button .

3 Press the up or down Arrow buttons until you see Sepia Tone Print.

4 Press the left or right Arrow buttons until you see On for all photos, and then press

the Select button .
Sepia Tone Printing will be used for all images you select to print from the memory card or

USB key until you turn it off.

To tu rn Sepia Tone Printing off:

1 Insert a memory card or USB memory key into the printer.

2 Press the Menu button .

3 Press the up or down Arrow buttons until you see Sepia Tone Print.

4 Press the left or right Arrow buttons until you see Off, and then press the Select

button .

Printing 37

www.dell.com | support.dell.com

38 Printing

Copying

Copying Documents Using the Operator Panel

1 Tur n o n yo ur p ri nter.
2 Load the paper. For more information, see "Loading Paper" on page 23.

3

3 Open the top cover.

Copying 39

www.dell.com | support.dell.com

4 Place the document you want to copy face down on the scanner glass. Make sure the upper

left corner of the front of the document aligns with the arrow on the printer.

5 Close the top cover.

6 Press the Menu button to change copy settings. For more information, see "Operator

Panel Menus" on page 16.

7 On the operator panel, press the Start button . The copy is made in the currently

specified copy selection (Color or Black).
Copying appears on the display.

Copying Documents Using Your Computer

1 Turn on your computer and printer, and make sure they are connected.

40 Copying

NOTE: If you press the Start button . without specifying a copy selection, the copy is printed in

color by default.

2 Load the paper. For more information, see "Loading Paper" on page 23.

3 Open the top cover.
4 Place the document you want to copy face down on the scanner glass. Make sure the upper

left corner of the front of the document aligns with the arrow on the printer.

5 Close the top cover.
6 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.
The Dell All-In-One Center opens.

7 Select the number of copies (1–99) and color setting from the Copy drop-down menus.

Copying 41

8 Click See More Copy Settings to:

– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.
– Reduce or enlarge your document.

9 When you are finished customizing your settings, click Copy Now.

www.dell.com | support.dell.com

Copying Photos Using the Operator Panel

1 Tur n o n yo ur p ri nter.
2 Load photo paper with the print (glossy) side facing up. For more information, see

"Loading Paper" on page 23.

3 Open the top cover.

42 Copying

4 Place the photo you want to copy face down on the scanner glass. Make sure the upper left

corner of the front of the photo aligns with the arrow on the printer.

5 Close the top cover.
6 From the Copy Quality submenu, select Photo. For more information, see "Operator

Panel Menus" on page 16.

7 Press the Start button .

Copying Photos Using Your Computer

1 Turn on your computer and printer, and make sure they are connected.
2 Load photo paper with the print (glossy) side facing up. For more information, see

"Loading Paper" on page 23.

Copying 43

www.dell.com | support.dell.com

3 Open the top cover.
4 Place the photo you want to copy face down on the scanner glass. Make sure the upper left

corner of the front of the photo aligns with the arrow on the printer.

5 Close the top cover.
6 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.
The Dell All-In-One Center opens.

7 Click Preview Now.
8 Adjust the dotted lines to fit around the portion of the image you want to print.
9 In the Copy section, select a quantity, and choose a photo option (Color Photo or Black

10 Click See More Copy Settings to:

11 When you finish customizing your settings, click Copy Now.

44 Copying

and White Photo).

– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.
– Reduce or enlarge your document.

Changing Copy Settings

1 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.
The Dell All-In-One Center opens.

2 Select a copy quantity and color.
3 Click See More Copy Settings to:

– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.
– Reduce or enlarge your document.

4 Click the Advanced button to change options such as paper size and quality.
5 To make any changes, click the following tabs.

Click this tab: To:

Print • Select the paper size and type.

• Select borderless printing options.

• Select the print quality.

Scan • Select the color depth and scan resolution.

• Auto-crop the scanned image.

Image Enhancements • Straighten images after scan (deskew).

• Sharpen your blurry images.

• Adjust the brightness of your image.

• Adjust the color correction curve (gamma) of your image.

Image Patterns • Smooth the conversion of a gray image to a black and white dot pattern

(dither).

• Remove image patterns from magazines or newspapers (descreen).

• Reduce the background noise on your color document.

6 When you finish customizing your copy settings, click OK, and then click Copy Now.

Copying 45

www.dell.com | support.dell.com

46 Copying

Scanning

Scanning Documents

You can scan with your printer using the printer operator panel or your computer.

1 Turn on your computer and printer, and make sure they are connected.
2 Open the top cover.
3 Place the document you want to scan face down on the scanner glass. Make sure the upper

left corner of the front of the document aligns with the arrow on the printer.

4

4 Close the top cover.
5 Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell

Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center.
The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your
computer.

Scanning 47

6 In the Send scanned image to: drop-down menu, select a program as your scan

destination. For example, choose Fax to scan an image you want to fax.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.

On the next screen, click Add to locate and add your program to the list.

Click See More Scan Settings to:

7

– Select what type of document is being scanned.
– Select the scan quality.

8 Click Scan Now to complete your scan.

www.dell.com | support.dell.com

Scanning Photos

1 Turn on your computer and printer, and make sure they are connected.
2 Open top cover.
3 Place the photo you want to scan face down on the scanner glass. Make sure the upper left

corner of the front of the photo aligns with the arrow on the printer.

4 Close the top cover.
5 Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell

Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center.

6

48 Scanning

The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your
computer.

Click Preview Now to see your scanned image.

7 Adjust the dotted lines to fit around the portion of the image you want to scan.
8 In the Send scanned image to: drop-down menu, select the program you want to use.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.

On the next screen, click Add to locate and add your program to the list.

Click See More Scan Settings to:

9

– Select what type of document is being scanned.
– Select the scan quality.

10 When you finish customizing your image, click Scan Now.

When your document has finished processing, the selected program opens.

Scanning Multiple Pages or Images

1 Turn on your computer and printer, and make sure they are connected.
2 Open the top cover.
3 Place the first sheet of the document you want to scan face down on the scanner glass.

Make sure the upper left corner of the front of the sheet aligns with the arrow on the
printer.

4 Close the top cover.

Scanning 49

www.dell.com | support.dell.com

5 Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell

Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center.
The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your
computer.

6

In the Send scanned image to: drop-down menu, select a program as your scan
destination.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.

On the next screen, click Add to locate and add your program to the list.

Click See More Scan Settings to:

7

– Select what type of document is being scanned.
– Select the scan quality.

8 Click the Advanced button.

9 On the Scan tab, click the Scan multiple items before output box.
10 Click OK.
11 When you finish customizing your settings, click Scan Now.

After you scan the first page, a prompt appears requesting the next page.

12 Place the next sheet on the scanner glass, and click Yes . Repeat until you finish scanning all

13 When finished, click No. The program opens with the multiple pages scanned.

Scanning a Photo or Document Across a Network

If your printer is attached to a network, you can scan photos or documents and have them sent
to any computer on the network.

1

2 Open the top cover.

50 Scanning

pages.

NOTE: The computer must have the printer software installed. Use the

install the printer software.

Drivers and Utilities CD

Turn on your printer and external network adapter, and make sure they are connected.

to

3 Place the document you want to scan face down on the scanner glass. Make sure the upper

left corner of the front of the document aligns with the arrow on the printer.

4 Close the top cover.

5 Press the Arrow buttons on the operator panel until Scan Mode is highlighted, and

then press the Select button .

6 Press the Arrow buttons to scroll through the available computers until you find the

one you want to send your photo or document to, and then press the Select button .

NOTE: If your printer is connected locally, the Scan submenu does not appear, and the host

computer is automatically selected.

7

Enter the PIN number for the computer, if one is required. Use the up and down Arrow
buttons to select a number (0–9), and the left and right Arrow buttons to

proceed to the next field.

8 Use the Arrow buttons to select an application in which to open your document,

and then press the Select button .

9 Press the Start button .

The photo or document is scanned, sent to the specified computer, and opened in the
specified application.

Scanning 51

Editing Scanned Text Using Optical Character Recognition (OCR)

Optical Character Recognition (OCR) software converts a scanned image into editable text
within a word-processing program.

NOTE: Japanese and Chinese customers: Ensure you have OCR software installed on your computer.

A copy of OCR software was provided with your printer and should have installed at the same time as
your printer drivers.

Open the top cover.

1

www.dell.com | support.dell.com

2 Place the document you want to scan face down on the scanner glass. Make sure the upper

left corner of the front of the document aligns with the arrow on the printer.

3 Close the top cover.

4 Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell

Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center.
The Dell All-In-One Center opens.

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When

your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your
computer.

5

6

52 Scanning

In the Send scanned image to: drop-down menu, select a word-processing or text-editing
program.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.

On the next screen, click Add to locate and add your program to the list.

Click See More Scan Settings to:

– Select what type of document is being scanned.
– Select the scan quality.

7 Click the Advanced button.
8 On the Scan tab, click the Convert scanned item to text (OCR) box.
9 Click OK.

10 Click Scan Now.

The scanned text opens in the program you selected.

Saving an Image on Your Computer

1 Click Start→Programs or All Programs→ Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.
The Dell All-In-One Center opens.

2 In the Productivity Tools section, click Save an image on my computer.
3 Follow the instructions on your screen.

E-mailing a Scanned Image or Document

To send scanned images or documents through e-mail:

1 Open the top cover.
2 Place the document or photo face down on the scanner glass. Make sure the upper left

corner of the front of the item aligns with the arrow on the printer.

3 Close the top cover.

Scanning 53

4 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.
The Dell All-In-One Center opens.

5 Click Preview Now.

6 In the Productivity Tools section, click E-mail an image to a friend.

7 In the What is being scanned? menu, make a selection.

8 Follow the instructions on the screen to prepare the photograph for e-mail.

9 Click Next.

www.dell.com | support.dell.com

10 Open your e-mail program, write a note to accompany the attached photo, and then send

it.

NOTE: If you have questions about attaching documents to e-mail, consult the Help for your e-mail

program.

Enlarging or Reducing Images or Documents

You can enlarge or reduce your document between 25–400 percent using the Dell All-In-One
Center.

1 Load the paper. For more information, see "Loading Paper" on page 23.

2 Open the top cover.

54 Scanning

3 Place the document or photo face down on the scanner glass. Make sure the upper left

corner of the front of the item aligns with the arrow on the printer.

4 Close the top cover.
5 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.
The Dell All-In-One Center opens.

6 Click Preview Now.
7 In the Productivity Tools section, select Enlarge or reduce an image.
8 Follow the instructions on the screen to select the size of your new image.
9 When you finish customizing your image, click Print Now.

Scanning 55

www.dell.com | support.dell.com

56 Scanning

Faxing

To send a fax using this printer, you need to have the printer attached to a computer that is
equipped with a modem and has Microsoft Fax installed. Before you do anything else, check to
see that the Microsoft Fax software is on your computer by clicking Start→ Programs or All
Programs→ Accessories→ Communications.

For Windows XP:

• If you see Fax in the list that appears, you have Microsoft Fax on your computer. Continue
with "Configuring Microsoft Fax Console (Windows XP) or Fax Service Management
(Windows 2000)" on page 58.

• If you do not see Fax in the list that appears, continue with "Installing Microsoft Fax
Console in Windows XP" on page 57.

For Windows 2000, Fax Service Management is automatically installed.

Installing Microsoft Fax Console in Windows XP

1 Click Start→ Settings→ Control Panel. Under Pick a Category, click Add or Remove

Programs.

5

The Add or Remove Programs dialog box opens.

2 Click Add/Remove Windows Components.
3 In the Components list, click to select the Fax Services box.
4 Click Next.
5 Click Finish.
6 In the Add or Remove Programs dialog box, click Close.

Faxing 57

Configuring Microsoft Fax Console (Windows XP) or Fax Service Management (Windows 2000)

To configure for fax:

1 Click Start→ Programs or All Programs→ Accessories→ Communications→Fax→ Fax

Console (Windows XP) or Fax Service Management (Windows 2000).

2 On the Welcome to Fax Configuration screen, click Next.
3 On the Sender Information screen, type the information you want to be displayed on your

fax cover page, and then click Next.

www.dell.com | support.dell.com

4 On the Select Device for Sending or Receiving Faxes screen, click the modem that is

installed in your computer in the Please select the fax device list.

5 If you want to disable the sending of faxes, click to clear the Enable Send check box.
6 Click the Manual answer button or Automatically answer after (user-defined number of

rings) button.

7 Click to select the Enable Receive check box if you want to receive faxes.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the

computer modem to answer all phone calls, in which case you may not receive voice mail.

Click Next.

8
9 On the Transmitting Subscriber Identification (TSID) screen, type the identification

information (usually your fax number and your name or business name) in the TSID box.
This information will appear in the header area of the faxes you send and identifies your
fax machine to the person who receives your faxes.

NOTE: The TSID is mandatory in some areas.

10

Click Next.

NOTE: Steps 10–13 only occur if you enabled your machine to receive faxes in step 6.

11 On the Called Subscriber Identification (CSID) screen, type the CSID (appears to

confirm that the fax is being sent to the correct recipient) that you want in the CSID box.

12 Click Next.
13 On the Routing Options screen, click to select the Print it on check box if you want each

58 Faxing

received fax to be automatically printed. When you select this check box, select the Dell
Photo AIO Printer 944 to print the received fax.

NOTE: Your printer must be on and connected to your computer in order to automatically print

faxes.

14 Click to select the Store a copy in a folder check box if you want to create an archive copy

of each fax. When you select this check box, you are able to specify the storage location for
the fax copy.

15 Click Next.
16 Confirm the configuration settings in the Configuration Summary list, and then click

Finish.
You are now ready to send or receive faxes.

Faxing a Paper Document Using the Operator Panel

1 Turn on your printer and computer, and make sure they are connected. Make sure your

computer modem is connected to an active analog phone line. If you have DSL broadband
service on the same phone line that you are using to fax, you must also have a DSL filter
installed. Contact your Internet Service Provider for information.

2 Place your document on the scanner glass, and make sure the upper left corner aligns with

the arrow on the printer.

3 Press the Arrow buttons on the operator panel until Fax Mode is highlighted, and

then press the Select button .

4 Press the Start button . The printer will scan the document to your computer, and the

document will open in Microsoft Fax.

5 Follow the instructions on your screen to fax your document.

Faxing 59

www.dell.com | support.dell.com

Faxing a Paper Document Using Your Computer

1 Turn on your printer and computer, and make sure they are connected. Make sure your

computer modem is connected to an active analog phone line. If you have DSL broadband
service on the same phone line that you are using to fax, you must also have a DSL filter
installed. Contact your Internet Service Provider for information.

2 Place your document on the scanner glass, and make sure the upper left corner aligns with

the arrow on the printer.

3 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Dell All-In-One Center.

60 Faxing

The Dell All-In-One Center opens.

4 In the Dell All-In-One Center you can either:

•In the Scan or Fax section, you can send a single or multiple page fax. First, customize

your fax job by answering the questions that appear on your screen.
To send a single-page fax, click Fax Now.
To send a multiple-page fax, click Advanced→Scan multiple items before

output→OK.

•In the Productivity Tools section, click Fax an image, and follow the instructions on

the screen.

NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple

pages in your fax, you should choose Yes, prompt me for each page.

Faxing Electronic Documents

1 With the file open, click File→Print.
2 In the printer list, select Fax.
3 Click Print, and then follow the instructions on the screen.

Receiving a Fax Using Fax Console or Fax Service Management

1 Make sure that an active telephone line is connected to the wall jack connector on the

computer modem.

2 Click Start→Programs or All Programs→ Accessories→Communications→Fax.
3 Click Fax Console or Fax Service Management.

If you selected the Enable Receive check box when configuring Fax Console or Fax Service
Management, you are now ready to receive a fax.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the

computer modem to answer all phone calls, in which case you may not receive voice mail.

Viewing Sent and Received Faxes Using Fax Console or Fax Service Management

NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.

1

Click Start→Programs or All Programs→ Accessories→Communications→Fax.

2 Click Fax Console or Fax Service Management.

View received faxes in the Inbox; view sent faxes in Sent Items.

Faxing 61

www.dell.com | support.dell.com

Viewing the Status of a Fax Using Fax Console or Fax Service Management

1 Click Start→Programs or All Programs→ Accessories→Communications→Fax.
2 Click Fax Console or Fax Service Management.
3 The following folders appear:

• Incoming — faxes currently being received

• Inbox — faxes that have been received

• Outbox — faxes scheduled to be sent

• Sent Items — faxes successfully sent

4 Click the folder of your choice.
5 Click the fax in the right pane for which you want to view the status, and then click

Preferences or Properties.

6 Click the General tab, and view the Status line.
7 Click Close when you are finished.

Changing the Fax Configuration

1 Click Start→Programs or All Programs→ Accessories→ Communications→ Fax, and

then click Fax Console.

62 Faxing

2 In Fax Console, click Configure Fax on the Tools menu to start the Fax Configuration

Wizard.

Understanding the Software

The printer software includes:

• Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print
operations with newly scanned and previously saved documents and images.

• Printing Preferences — Allows you to adjust printer settings.

• Dell Picture Studio™ — Allows you to manage, edit, display, print, and convert photos
and other types of images.

• Dell Ink Management System™ — Warns you when your printer is running low on ink.

• Memory Card Manager — Allows you to display, manage, edit, print, and save photos to
your computer.

Using the Dell All-In-One Center

6

Understanding the Software 63

www.dell.com | support.dell.com

The Dell All-In-One Center allows you to:

• Scan, copy, fax, and use productivity tools.

• Select where you want to send the scanned image.

• Select the quantity and color of your copies.

• Access troubleshooting and maintenance information.

• Preview images you want to print or copy.

• Manage photos (copy them to folders, print them, perform creative copying).

To access the Dell All-In-One Center:

Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 944→Dell
All-In-One Center.

The Dell All-In-One Center includes four main sections: Preview Now, Scan and Fax, Copy, and
Productivity Tools.

In this section: You can:

Preview Now • Select a portion of the preview image to scan.

• View an image of what will be printed or copied.

Scan and Fax • Select the program where you want to send the scanned image.

• Select the type of image being scanned.

• Select how you will use the scan.

• Select Fax Now.

NOTE: Click See More Scan Settings to view all settings.

Copy • Select the quantity and color of your copies.

• Select a quality setting for your copies.

• Adjust the size of the scanned area.

• Lighten or darken your copies (this can also be accomplished using the
operator panel).

• Enlarge or reduce your copies.

NOTE: Click See More Copy Settings to view all settings.

64 Understanding the Software

In this section: You can:

Productivity Tools • Enlarge or reduce an image.

• Repeat an image several times on one page.

• Print an image as a multi-page poster.

• Fax using your computer’s modem.

• E-mail an image.

• Save an image on your computer.

• Edit text found in a scanned document (Optical Character
Recognition).

• Modify an image with a photo editor.

For more information click Help in the Dell All-In-One Center.

Using Printing Preferences

Printing Preferences allows you to change the various printer settings. You can change your
printer settings in Printing Preferences depending on the type of project you want to create.

To access Printing Preferences when a document is open:

1 Click File→Print.

The Print dialog box opens.

Understanding the Software 65

2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the

program or operating system).
The Printing Preferences dialog box opens.

To access Printing Preferences when a document is not open:

1 In Windows XP, click Start→Settings→ Start→Control Panel→Printers and Other

Hardware→Printers and Faxes.
In Windows 2000, click Start→Settings→Printers.

2 Right-click the printer icon, and then select Printing Preferences.

www.dell.com | support.dell.com

NOTE: Changes made to the printer settings from the Printers folder become the default settings for

most programs.

Printing Preferences Tabs

Tab Options

Print Setup Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on

your desired output quality. Draft is the fastest option but should not be
selected if you have a photo cartridge installed.

Media Type — Allows you to set the paper type manually, or have the printer
sensor detect the paper type automatically.

Paper Size — Select the size and type of paper.
Print in black and white — Print your color images in black and white to save

the ink in your color ink cartridge.

NOTE: You cannot select this setting if you have selected Color Cartridge for
all Black Printing.

Borderless — Print borderless photos.
Orientation — Select how the document is arranged on the printed page. You

can print using portrait or landscape orientation.
Multiple Copies — Customize how the printer prints several photocopies of a

single print job: Collated, Normal, or Print Last Page First.

Advanced 2-Sided Printing — Select this to print on both sides of the paper.

Layout — Select Normal, Banner, Mirror, N-up, Poster, Booklet, or Borderless.
Automatic Image Sharpening — Automatically select the best image

sharpening level based on image content.
More Options — Allows you to specify Appearance Mode and

Complete-A-Print settings.

66 Understanding the Software

Tab Options

Maintenance Install Print Cartridges

Clean Print Cartridges
Align Print Cartridges
Print a Test Page
Network Support

Using Dell Picture Studio

In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or
print photos. There are three components to the Dell Picture Studio:

• Paint Shop Photo Album 5

Click Start→Programs or All Programs→ Dell Picture Studio 3→ Paint Shop Photo
Album 5→Paint Shop Photo Album.

• Paint Shop Pro Studio

Click Start→Programs or All Programs→ Dell Picture Studio 3→Paint Shop Pro Studio.

• Dell.Shutterfly.com - Online Print Service

Click Start→Programs or All Programs→ Dell Picture Studio 3→Dell.Shutterfly.com -
Online Print Service.

NOTE: Depending on your operating system, some or all of these programs may not be available to

you.

Understanding the Software 67

www.dell.com | support.dell.com

Using Memory Card Manager

Memory Card Manager allows you to display, manage, edit, print, and save photos from your
memory card or USB memory key to your computer.

To launch Memory Card Manager:

1 Insert a memory card into the memory card slot or a USB memory key into the PictBridge

port on the front of the printer.

2 Select Save to Computer from the Photo Mode menu.

You can also launch Memory Card Manager from your computer by clicking

Start→Programs or All Programs→ Dell Printers→Dell Photo AIO Printer
944→Memory Card Manager.

Dell Ink Management System

Each time you print a job, a printing progress screen appears, which shows the progress of the
print job as well as the amount of ink remaining and the approximate number of pages
remaining in the cartridge. The page counter is hidden during the first 50 pages of cartridge use,
until printing habits are learned and a more accurate count can be given. The number of pages
remaining changes as a result of the type of print jobs the printer completes.

When your ink cartridge levels are low, a Low Ink Warning appears on your screen when you try
to print. This warning is displayed every time you print until you install a new ink cartridge. For
more information on replacing ink cartridges, see "Replacing Ink Cartridges" on page 71.

68 Understanding the Software

When one or both of your ink cartridges are empty, the Reserve Tank window appears on your
screen when you try to print. If you continue printing, the print job may not print as you expect.

If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge
(Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If
you select Complete-A-Print, and click Continue Printing, Process Black is used for all black
printing until the black cartridge is replaced, or the option is cleared from More Options,
located on the Advanced tab of the Printing Preferences. The Reserve Tank dialog does not
display again until after the low ink cartridge has been replaced. The Complete-A-Print check
box is automatically reset when a new or different cartridge is installed.

If your color ink cartridge is out of ink, you can choose to print color documents in grayscale by
selecting Complete-A-Print before clicking the Continue Printing button. If you select
Complete-A-Print, and click Continue Printing, all color documents will print in black and
white until the color cartridge is replaced, or the option is cleared from More Options, located
on the Advanced tab of the Printing Preferences. The Reserve Tank dialog does not display
again until after the low ink cartridge has been replaced. The Complete-A-Print check box is
automatically reset when a new or different cartridge is installed.

Understanding the Software 69

Removing and Reinstalling the Software

If your printer does not function properly, or communication error messages appear when using
your printer, you can remove and reinstall the printer software.

1 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

944→Uninstall Dell Photo AIO Printer 944.

2 Follow the instructions on the screen.
3 Restart your computer.
4 Insert the Drivers and Utilities CD, and then follow the instructions on the screen.

www.dell.com | support.dell.com

If the installation screen does not appear:

a In Windows XP, click Start→My Computer.

In Windows 2000, double-click My Computer from your desktop.

b Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

c When the printer software installation screen appears, click Personal Installation or

Network Installation.

d Follow the instructions on your screen to complete the installation.

70 Understanding the Software

Ink Cartridge Maintenance

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section, read and

follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9.

Dell ink cartridges are only available through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.

Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage
for problems caused by using accessories, parts, or components not supplied by Dell.

1 Tur n o n yo ur p ri nter.
2 Lift the printer unit, and position the scanner support between the tabs to hold it open.

7

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

Ink Cartridge Maintenance 71

www.dell.com | support.dell.com

3 Press down on the ink cartridge lever to raise each ink cartridge lid.

4 Remove the old ink cartridges.

5 Store the cartridges in an air-tight container, such as the storage unit you received with

your photo cartridge, or dispose of them properly.

6 If you are installing new ink cartridges, remove the sticker and transparent tape from the

back and bottom of each ink cartridge.

72 Ink Cartridge Maintenance

NOTE: The illustration below shows a black cartridge and a color cartridge (used for normal

printing). For photo printing, use a photo cartridge and a color cartridge.

Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the

7

left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge
carrier.

Ink Cartridge Maintenance 73

www.dell.com | support.dell.com

8 Snap each lid closed.

9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until

it is completely closed.

Aligning Ink Cartridges

Your printer automatically prompts you to align the ink cartridges when they are installed or
replaced. To verify your ink cartridges are aligned, you can print an alignment page.

1 Press the Arrow buttons until you see Maintenance.

2 Press the Select button .

3 Press the Arrow buttons until you see Align Cartridges.

74 Ink Cartridge Maintenance

4 Press the Select button . The alignment page begins printing.

During printing, the operator panel display reads Alignment page printing. The
ink cartridges align when the page prints.

You may also need to align ink cartridges when characters are not properly formed or are not
aligned at the left margin, or when vertical or straight lines appear wavy.

To align the ink cartridges:

1 Load plain paper. For more information, see "Loading Paper" on page 23.

2 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and

Faxes.
In Windows 2000, click Start→Settings→ Printers.

3 Right-click the Dell Photo AIO Printer 944 icon.
4 Click Printing Preferences.

The Printing Preferences dialog box opens.

5 Click the Maintenance tab.
6 Click Align Print Cartridges.
7 Click Print.

The ink cartridges align when the page prints.

Ink Cartridge Maintenance 75

Cleaning the Ink Cartridge Nozzles

You may need to clean the nozzles when:

• White lines appear in graphics or solid black areas.

• Print appears smudged or too dark.

• Colors fade, do not print, or do not print completely.

• Vertical lines appear jagged, or edges appear rough.

To clean the ink cartridge nozzles:

www.dell.com | support.dell.com

1 Load plain paper. For more information, see "Loading Paper" on page 23.

2 In Windows XP, click Start→Control Panel→Printers and Other Hardware→ Printers and

Faxes.
In Windows 2000, click Start→Settings→ Printers.

3 Right-click the Dell Photo AIO Printer 944 icon.
4 Click Printing Preferences.

The Printing Preferences dialog box opens.

5 Click the Maintenance tab.
6 Click Clean Print Cartridges.
7 If the print quality has not improved, click Print Again.
8 Print your document again to verify the improved print quality.
9 If you are still not satisfied with the print quality, wipe the ink cartridge nozzles with a

clean, dry cloth, and then print your document again.

76 Ink Cartridge Maintenance

Troubleshooting

Follow these tips when you troubleshoot your printer:

• If the printer does not work, ensure that the printer is properly connected to the electrical
outlet and computer, if using a computer.

• If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER.

The Dell Photo AIO Printer 944 supports Windows 2000 and Windows XP.

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER.

CHECK THE USB CABLE.

• Ensure that the USB cable is firmly connected to your printer and your computer.

• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer,
and then restart the computer.

8

IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY, INSTALL

THE SOFTWARE MANUALLY.

1 Insert the Drivers and Utilities CD.
2 In Windows XP, click Start→ My Computer.

In Windows 2000, double-click My Computer from your desktop.

3 Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
4 When the printer software installation screen appears, click Install or Install Now.
5 Follow the instructions on your screen to complete the installation.

Troubleshooting 77

www.dell.com | support.dell.com

DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED.

Click Start→Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944. If the Dell
Photo AIO Printer 944 does not appear in the list of programs, the printer software is not installed.
Install the printer software. For more information, see "Removing and Reinstalling the Software" on
page 70.

CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE COMPUTER.

• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your
printer and your computer.

• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer
power cable into the electrical outlet and turn on the printer.

• Restart your computer.

SET YOUR PRINTER AS THE DEFAULT PRINTER.

1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and Faxes.

In Windows 2000, click Start→Settings→Printers.

2 Right-click Dell Photo AIO Printer 944 and select Set as Default.

PRINTER WON’ T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE.

Check for multiple instances of the printer installed on your computer.

1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and Faxes.

In Windows 2000, click Start→Settings→Printers.

2 Check for multiple printer objects for your Dell printer -- usually shown as Dell 944, Dell 944(Copy

1), Dell 944 (Copy 2), etc.

3 Print a job to each of these print objects to see which printer is active.
4 Set that print object as the default printer by right-clicking the printer name and selecting Set as

Default Printer.

5 Delete the other copies of the print object by left-clicking the printer name and clicking

File→ Delete.

To prevent multiple instances of your Dell printer in your Printers folder, make sure when disconnecting
and reconnecting the printer from your computer that you always plug the USB cable back into the
same USB port that was originally used for the Dell printer. Also, do not install the Dell printer drivers
multiple times from your printer CD.

78 Troubleshooting

Printer Problems

ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND

THE ELECTRICAL OUTLET.

DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED.

1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and Faxes.

In Windows 2000, click Start→Settings→Printers.

2 Double-click Dell Photo AIO Printer 944, and then click Printer.
3 Make sure a check mark is not next to Pa use Printing. If a check mark is next to Pause Printing, click

it to clear the option.

CHECK FOR FLASHING LIGHTS ON THE PRINTER.

For more information, see "Error Messages and Lights" on page 82.

ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER

AND TAPE FROM EACH CARTRIDGE.

MAKE SURE YOU LOADED THE PAPER CORRECTLY.

For more information, see "Loading Paper" on page 23.

ENSURE THE PRINTER IS NOT CONNECTED TO A PICTB RIDGE CAMERA.

For more information, see "Printing Photos From a PictBridge-Enabled Camera" on page 31.

Troubleshooting 79

www.dell.com | support.dell.com

General Problems

Fax Problems

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB

CABLE IS PROPERLY CONNECTED.

ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE.

• Using the fax function requires a phone connection to the fax modem in your computer.

• When using a phone line with DSL broadband service, make sure you have a DSL filter installed to
your fax modem. Contact your Internet Service Provider for more information.

• Make sure your computer is not connected to the Internet via dial-up modem when trying to fax.

WHEN USING AN EXTERNAL MODEM, MAKE SURE IT IS TURNED ON AND IT IS CORRECTLY

CONNECTED TO YOUR COMPUTER.

Paper Problems

MAKE SURE YOU LOADED THE PAPER CORRECTLY.

For more information, see "Loading Paper" on page 23.

USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER.

For more information, see "Loading Paper" on page 23.

USE A SMALLER AMOUNT OF PAPER WHEN PRINTING MULTIPLE PAGES.

For more information, see "Loading Paper" on page 23.

MAKE SURE THE PAPER IS NOT WRINKLED, TORN OR DAMAGED.

MAKE SURE THE PAPER IS AGAINST THE RIGHT SIDE OF THE PAPER SUPPORT AND THE

PAPER GUIDE RESTS AGAINST THE LEFT EDGE OF THE PAPER.

80 Troubleshooting

CHECK FOR A PAPER JAM.

Using your printer and your computer

• Follow the instructions on the screen for clearing the paper jam.

Using your printer only

If the paper jam is located in the paper support:

1 Turn off your printer.
2 Firmly grasp the paper and gently pull it from the printer.
3 Turn on your printer and print the document again.

If the paper jam is not visible:

1 Turn off your printer.
2 Lift the printer unit and position the scanner support between the tabs to keep it open.

3 Gently pull the paper from the printer.
4 Close the printer unit, turn on the printer, and print the document again.

Troubleshooting 81

www.dell.com | support.dell.com

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

Error Message: What it indicates: Solution:

Alignment Error

Ensure the tape is
removed from both
cartridges.

Press Select to retry
alignment.

Card Format

The memory card
formatting is not
supported. Format the
card in your digital
camera.

Carrier jam

1 Clear the carrier

jam.

2 Press Select to

continue.

Cartridge Error

Insert print cartridges
in the correct
positions:

Left: Black or Photo
Right: Color

Cartridge Missing

Install a black or photo
print cartridge on the
left side.

Cartridge Missing

Install a color print
cartridge on the right
side.

Error XXXX If the LCD displays Error followed by

The tape was not removed from the
ink cartridges before the cartridges
were installed.

The memory card inserted in the
printer is incorrectly formatted.

A printhead carrier jam exists in the
printer.

The ink cartridges are installed in the
wrong position.

A black or photo cartridge is missing. Insert a black or photo cartridge in the

A color cartridge is missing. Insert a color cartridge in the right

a 4-digit number, an advanced error
has occurred.

Remove the tape from the ink
cartridges. For more information, see
"Replacing Ink Cartridges" on page 71.

Reformat the memory card. Refer to
the documentation that came with
your digital camera for more
information.

Clear the carrier jam, and then press
the Select button .

Remove and reinstall the ink
cartridges in the correct position. For
more information, see "Replacing Ink
Cartridges" on page 71.

left cartridge carrier. For more
information, see "Replacing Ink
Cartridges" on page 71.

cartridge carrier. For more
information, see "Replacing Ink
Cartridges" on page 71.

Contact Customer Support. For more
information, go to support.dell.com
or refer to the printer Owner’s
Manual.

82 Troubleshooting

Error Message: What it indicates: Solution:

No Computer

Ensure your computer
is connected and
turned on.

Paper Jam

1 Clear the paper

jam.

2 Press Select to

The Start button was pressed when
the printer was in Scan or Fax mode,

Make sure your printer is connected to

your computer.
but the printer is not connected to a
computer.

A paper jam exists in the printer. Clear the paper jam. For more

information, see "Check for a paper

jam." on page 81

continue.

Paper Out

1 Add paper.
2 Press Select to

continue.

The printer is out of paper. Load paper into the printer, and then

press the Select button to

continue printing. For more

information, see "Loading Paper" on

page 23.

Photo Mode

No supported images
found on the memory

The card that is inserted in the printer
does not contain any supported image
formats.

Remove the memory card.

card.

PictBridge Port

The attached camera
or device does not
support PictBridge.

The attached device is not supported,
or the PictBridge-enabled digital
camera is not set to the correct USB
mode.

Please disconnect the device or check

the USB mode setup. Refer to the

documentation that came with your

digital camera for more information.

Please disconnect it.

Size Warning

The paper inserted is
smaller than the
selected Blank Paper

The paper in the printer is smaller
than the selected Blank Paper Size.

Change the Blank Paper Size to match

the paper in the printer, or press the

Select button to continue

printing.

Size.
Press Select to

continue or press
Cancel to go back and
retry your job.

Low Ink Error The ink cartridge is running low on

ink. The Low Ink Error occurs when
your ink cartridges reach levels of 25

Replace the ink cartridge. For more

information, see "Replacing Ink

Cartridges" on page 71.
percent, 15 percent, and 10 percent
remaining.

Troubleshooting 83

Error Message: What it indicates: Solution:

Only one device or
media card is allowed.
Please remove all
device(s) and card(s).

More than one memory card or device
is inserted in the printer.

Remove all memory cards and devices.

Improving Print Quality

If you are not satisfied with the print quality of your documents, there are several different ways
to improve the print quality.

www.dell.com | support.dell.com

• Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing
photos with a photo ink cartridge.

• Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper
if you are printing photos.

• Select a higher print quality.

To select a higher print quality:

1 With your document open, click File→ Print.

The Print dialog box appears.

2 Click Preferences, Properties, or Options (depending on your program or operating

system).

3 On the Quality/Copies tab, select Quality/Speed and select a higher quality setting.
4 Print your document again.
5 If the print quality does not improve, try aligning or cleaning the ink cartridges. For more

information on aligning, see "Aligning Ink Cartridges" on page 74. For more information on
cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 76.

For additional solutions, go to support.dell.com.

84 Troubleshooting

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1 Call technical support from a telephone near or at the printer so that technical support can

assist you with any necessary procedures. When calling Dell, use your Express Service
Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code is located under the printer unit and on the back panel of the
printer.

NOTE: Dell's Express Service Code system may not be available in all countries.

9

xxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx

xxxx

xxxx

xxx

xxxxxx

xxxx

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and

2

xxxxx

x
x
x

x
x

x

x

x

x

x

x

xxxx

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x
x

Home Office) customers should call 1-800-624-9896.
If you are calling from a different country or are in a different Service area, see "Contacting

Dell" on page 86 for your local telephone number.

3 Follow the menu prompts in the automated telephone system to speak with a technical

support representative.

Contacting Dell 85

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A recording prompts you
for the information needed to locate and report on your order. See "Contacting Dell" on page 86
for the telephone number to call for your region.

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com | support.dell.com

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table
below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.

86 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos Aires)

International Access Code: 00
Country Code: 54
City Code: 11

Aruba General Support toll-free: 800-1578
Australia (Sydney)

International Access Code: 0011
Country Code: 61
City Code: 2

Department Name or Service Area,

Website and E-Mail Address

We bs it e : www.dell.com.ar
E-mail: [e-mail]
E-mail for desktop and portable computers:

[e-mail]
E-mail for servers and EMC:

[e-mail]
Customer Care toll-free: 0-800-444-0730
Tech Support toll-free: 0-800-444-0733
Tech Support Services toll-free: 0-800-444-0724
Sales 0-810-444-3355

E-mail (Australia): [e-mail]
E-mail (New Zealand): [e-mail]
Home and Small Business 1-300-655-533
Government and Business toll-free: 1-800-633-559
Preferred Accounts Division (PAD) toll-free: 1-800-060-889
Customer Care toll-free: 1-800-819-339
Technical Support (portables and desktops) toll-free: 1-300-655-533
Technical Support (servers and workstations) toll-free: 1-800-733-314
Corporate Sales toll-free: 1-800-808-385
Transaction Sales toll-free: 1-800-808-312
Fax toll-free: 1-800-818-341

Local Numbers, and

Area Codes,

Toll-Free Numbers

Contacting Dell 87

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Austria (Vienna)

International Access Code: 900
Country Code: 43
City Code: 1

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax [phone]
Home/Small Business Customer Care 0820 240 530 14
Preferred Accounts/Corporate Customer Care 0820 240 530 16

www.dell.com | support.dell.com

Home/Small Business Technical Support 0820 240 530 14
Preferred Accounts/Corporate Technical Support 0660 8779
Switchboard 0820 240 530 00

Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066
Belgium (Brussels)

International Access Code: 00
Country Code: 32
City Code: 2

We bs it e : support.euro.dell.com
E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support 02 481 92 88
Technical Support Fax [phone]
Customer Care 02 713 15 65
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 481 91 00

Bermuda General Support 1-800-342-0671
Bolivia General Support toll-free: 800-10-0238
Brazil

International Access Code: 00
Country Code: 55
City Code: 51

We bs it e : www.dell.com/br
Customer Support, Technical Support 0800 90 3355
Technical Support Fax [phone]
Customer Care Fax [phone]
Sales 0800903390

British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966
Customer Service (Penang, Malaysia) 604 633 4949
Sales (Singapore) toll-free: 1 800 394 7425

88 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Canada (North York, Ontario)
International Access Code: 011

Cayman Islands General Support 1-800-805-7541
Chile (Santiago)

Country Code: 56
City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support) toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096
Customer Care (med./large business, government) toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096
Technical Support (med./large bus., government) toll-free: 1-800-387-5757
Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales 1 866 440 3355

Sales, Customer Support, and Technical Support toll-free: 1230-020-4823

Local Numbers, and

Area Codes,

Toll-Free Numbers

Contacting Dell 89

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

China (Xiamen)

Country Code: 86
City Code: 592

Technical Support website: support.dell.com.cn
Technical Support E-mail: [e-mail]
Customer Care E-mail: [e-mail]
Technical Support Fax [phone]
Technical Support (Dell™ Dimension™ and

toll-free: 800 858 2969

Inspiron™)

www.dell.com | support.dell.com

Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)

toll-free: 800 858 0950

Technical Support (servers and storage) toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,

toll-free: 800 858 2920

routers, and so on)

Technical Support (printers) 86 592 818 3144

or toll-free: 800 858 2311
Customer Care toll-free: 800 858 2060
Customer Care Fax [phone]
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government and

toll-free: 800 858 2955

Education
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government and

toll-free: 800 858 2669

Education
Large Corporate Accounts Queue Team toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435

90 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Czech Republic (Prague)

International Access Code: 00
Country Code: 420

Denmark (Copenhagen)

International Access Code: 00
Country Code: 45

Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777
Finland (Helsinki)

International Access Code: 990
Country Code: 358
City Code: 9

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 22537 2727
Customer Care 22537 2707
Fax [phone]
Tech Fax [phone]
Switchboard 22537 2711
We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support 7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care 3287 5505
Switchboard (Relational) 3287 1200
Switchboard Fax (Relational) 3287 1201
Switchboard (Home/Small Business) 3287 5000
Switchboard Fax (Home/Small Business) 3287 5001

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
Technical Support 09 253 313 60
Customer Care 09 253 313 38
Fax [phone]
Switchboard 09 253 313 00

Local Numbers, and

Area Codes,

Toll-Free Numbers

Contacting Dell 91

Country (City)
International Access Code
Country Code
City Code

France (Paris) (Montpellier)

International Access Code: 00
Country Code: 33
City Codes: (1) (4)

www.dell.com | support.dell.com

Germany (Langen)

International Access Code: 00
Country Code: 49
City Code: 6103

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 0499754000
Sales 0825 004 700
Fax [phone]
Fax (calls from outside of France) 0499754001

Corporate

Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 0155947100
Sales 0155947100
Fax [phone]
We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 06103 766-7200
Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000

92 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Greece

International Access Code: 00
Country Code: 30

Grenada General Support toll-free: 1-866-540-3355
Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270-4609
Hong Kong

International Access Code: 001
Country Code: 852

India Technical Support 1600 33 8045

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support 00800-44 14 95 18
Gold Service Technical Support 00800-44 14 00 83
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax [phone]

We bs it e : support.ap.dell.com
Technical Support E-mail: [e-mail]
Technical Support (Dimension and Inspiron) 2969 3188
Technical Support (OptiPlex, Latitude, and Dell

Precision)
Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)
Customer Care 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105

Sales (Large Corporate Accounts) 1600 33 8044
Sales (Home and Small Business) 1600 33 8046

Local Numbers, and

Area Codes,

Toll-Free Numbers

2969 3191

2969 3196

Contacting Dell 93

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Ireland (Cherrywood)

International Access Code: 16
Country Code: 353
City Code: 1

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 1850 543 543
U.K. Technical Support (dial within U.K. only) 0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014

www.dell.com | support.dell.com

U.K. Customer Care (dial within U.K. only) 0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K. only) 0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/Sales Fax [phone]
Switchboard 01 204 4444

Italy (Milan)

International Access Code: 00
Country Code: 39
City Code: 02

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax [phone]
Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax [phone]
Switchboard 02 577 821

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

94 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001
Country Code: 81
City Code: 44

Korea (Seoul)

International Access Code: 001
Country Code: 82
City Code: 2

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.jp.dell.com
Technical Support (servers) toll-free: 0120-198-498
Technical Support outside of Japan (servers) 81-44-556-4162
Technical Support (Dimension and Inspiron) toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and

Inspiron)
Technical Support (Dell Precision, OptiPlex, and

Latitude)
Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,

routers)
Technical Support outside of Japan (PDAs,

projectors, printers, routers)
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees) 044-556-1465
Preferred Accounts Division Sales (over 400

employees)
Large Corporate Accounts Sales (over 3500

employees)
Public Sales (government agencies, educational

institutions, and medical institutions)
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Switchboard 044-556-4300
Technical Support toll-free: 080-200-3800
Sales toll-free: 080-200-3600
Customer Service (Penang, Malaysia) 604 633 4949
Fax [phone]
Switchboard 2194-6000
Technical Support (Electronics and Accessories) toll-free: 080-200-3801

Local Numbers, and

toll-free: 0120-198-433

toll-free: 0120-981-690

Area Codes,

Toll-Free Numbers

81-44-520-1435

81-44-556-3894

81-44-556-3468

044-556-3433

044-556-3430

044-556-1469

Contacting Dell 95

Country (City)
International Access Code

Department Name or Service Area,

Website and E-Mail Address
Country Code
City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600

www.dell.com | support.dell.com

Luxembourg

International Access Code: 00
Country Code: 352

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support (Brussels, Belgium) 3420808075
Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884
Corporate Sales (Brussels, Belgium) 02 481 91 00
Customer Care (Brussels, Belgium) 02 481 91 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00

Macao

Country Code: 853

Technical Support toll-free: 0800 105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115

Malaysia (Penang)

International Access Code: 00
Country Code: 60
City Code: 4

We bs it e : support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and

Latitude)
Technical Support (Dimension, Inspiron, and

Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia) 04 633 4949
Sales toll-free: 1 800 88 0553

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

toll-free: 1 800 88 0193

toll-free: 1 800 88 1306

toll-free: 1800 88 1386

96 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Mexico

International Access Code: 00
Country Code: 52

Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Netherlands (Amsterdam)

International Access Code: 00
Country Code: 31
City Code: 20

New Zealand

International Access Code: 00
Country Code: 64

Nicaragua General Support 001-800-220-1006

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support 001-877-384-8979

Sales 50-81-8800

Customer Service 001-877-384-8979

Main 50-81-8800

We bs it e : support.euro.dell.com
Technical Support 020 674 45 00
Technical Support Fax [phone]
Home/Small Business Customer Care 020 674 42 00
Relational Customer Care 020 674 43 25
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax [phone]
Relational Sales Fax [phone]
Switchboard 0206745000
Switchboard Fax [phone]
E-mail (New Zealand): [e-mail]
E-mail (Australia): [e-mail]
Technical Support (for desktop and portable

computers)
Technical Support (for servers and workstations) toll-free: 0800 443 563
Home and Small Business 0800 446 255
Government and Business 0800 444 617
Sales 0800 441 567
Fax [phone]

Local Numbers, and

toll-free: 0800 446 255

Area Codes,

Toll-Free Numbers

or 001-877-269-3383

or 01-800-888-3355

or 001-877-269-3383

or 01-800-888-3355

Contacting Dell 97

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Norway (Lysaker)

International Access Code: 00
Country Code: 47

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Technical Support 671 16882
Relational Customer Care 671 17575
Home/Small Business Customer Care 231 62298
Switchboard 671 16800

www.dell.com | support.dell.com

Fax Switchboard 671 16865

Pan ama General Support 001-800-507-0962
Peru General Support 0800-50-669
Poland (Warsaw)

International Access Code: 011
Country Code: 48
City Code: 22

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Customer Service Phone [phone]
Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax [phone]
Reception Desk Fax [phone]
Switchboard 57 95 999

Portug al

International Access Code: 00
Country Code: 351

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support 707200149
Customer Care 800 300 413
Sales 800 300 410, 800 300 411,

800 300 412, or 21 422 07 10

Fax [phone]

Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609

98 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Singapore (Singapore)

International Access Code: 005
Country Code: 65

Slovakia (Prague)

International Access Code: 00
Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27
City Code: 11

Southeast Asian and Pacific
Countries

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.ap.dell.com
Technical Support (Dimension, Inspiron, and

Electronics and Accessories)
Technical Support (OptiPlex, Latitude, and Dell

Precision)
Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia) 604 633 4949
Sales toll-free: 1 800 394 7425
We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 02 5441 5727
Customer Care 420 22537 2707
Fax [phone]
Tech Fax [phone]
Switchboard (Sales) 02 5441 7585
We bs it e : support.euro.dell.com
E-mail: [e-mail]
Gold Queue 011 709 7713
Technical Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax [phone]
Switchboard 011 709 7700
Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia)

Local Numbers, and

toll-free: 1800 394 7430

toll-free: 1800 394 7488

toll-free: 1800 394 7478

Area Codes,

Toll-Free Numbers

604 633 4810

Contacting Dell 99

Country (City)
International Access Code
Country Code
City Code

Spain (Madrid)

International Access Code: 00
Country Code: 34
City Code: 91

www.dell.com | support.dell.com

Sweden (Upplands Vasby)

International Access Code: 00
Country Code: 46
City Code: 8

Switzerland (Geneva)

International Access Code: 00
Country Code: 41
City Code: 22

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax [phone]

Corporate

Technical Support 902 100 130
Customer Care 902 115 236
Switchboard 91 722 92 00
Fax [phone]
We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support 08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care 08 587 70 527
Employee Purchase Program (EPP) Support 20 140 14 44
Technical Support Fax [phone]
Sales 08 590 05 185
We bs it e : support.euro.dell.com
E-mail: [e-mail]
E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business) 0844 811 411
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848 821 721
Fax [phone]
Switchboard 0227990101

100 Contacting Dell