Dell 928 User Manual

About Your Printer Printing Copying Scanning Understanding Your Software Printer Maintenance Troubleshooting Appendix

Click the links to the left for information on the features and operation of your printer. For information on other documentation included with your printer, see Finding Information.

To order ink or supplies from Dell:

1. Double-click the icon on your desktop.

2. Visit Dell's website: www.dell.com/supplies.

3. Order Dell printer supplies by phone. Refer to the Owner's Manual for the correct phone number for your country.

For the best service, make sure you have the Dell printer Service Tag available. See Express Service Code and Service Tag number.

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks

of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and

names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model Dell™ Photo All-In-One Printer 928 May 2007 P/N JP517 Rev. A00

Upgrades — Upgrade information for components, such as memory

Finding Information

What are you looking for?

Drivers for my printer My User's

Guide

How to set up my printer

Find it here

Drivers and Utilities CD

If you purchased your Dell computer and printer at the same time, documentation and drivers for your printer are already installed on your computer. You can use the CD to uninstall/reinstall drivers or access your documentation.

Readme files may be included on your CD to provide last- minute updates about technical changes to your printer or advanced technical reference material for experienced users or technicians.

Setting Up Your Printer poster

Safety information How to set up and use my printer Warranty information

Latest drivers for my printer Answers to technical service and support

Owner's Manual

Dell Support Website The Dell Support website provides several online tools, including:

Solutions — Troubleshooting hints and tips, articles from technicians, and online courses

questions

Documentation for my printer

Customer Care — Contact information, order status, warranty, and repair information Downloads — Drivers Reference — Printer documentation and product specifications

How to use Windows 2000/XP/Vista Documentation for my printer

Windows 2000/XP/Vista Help and Support Center

1. Click Start® Help and Support.

2. Type a word or phrase that describes your problem, and then click the arrow icon.

3. Click the topic that describes your problem.

4. Follow the instructions shown on the screen.

About Your Printer

Your Dell™ Photo All- In -One Printer 928 printer provides high quality ink -jet printing and scanning capabilities, enabling you to print, scan and copy documents and photos in black and white and in colour.

For regular printing, use Dell black and colour ink cartridges. If you require an even higher print quality, replace the black ink cartridge with a photo cartridge (sold separately).

The Drivers and Utilities CD is provided with your printer. Use this CD to install the software for connecting the printer to your personal computer, and to install a handy application called the Dell All- In -One (AIO) Center that allows you

to access all the printer functions rapidly. This CD also contains bundled software that you can install to explore digital photography.

You can even use your AIO printer without connection to a computer. Directly copy a document placed on the scanner glass, or print from a PictBridge -enabled digital camera connected to the printer's USB interface, or from a memory card or memory pen inserted in the printer's USB slot.

Your AIO printer is also equipped with a mechanical blocking device that, if used, prevents unauthorised displacement of the printer. This security system is based on an optional password-protected device (sold separately) that can be attached to the back of the printer to prevent it from being removed from its place.

Understanding the Printer Parts

Number Part Description

1 2

Paper feeder Part that supports the loaded paper. Paper guide Guide that helps the paper feed into the printer properly.

Top cover Upper cover of printer that holds your document or photograph in place while you scan it. Paper output

tray Scanner unit Unit you lift to gain access to the ink cartridges.

Ink cartridge storage garage

Ink cartridge carrier

Scanner support

Power connector

USB connector

Memory card slots

Tray that holds the paper output by the printer.

NOTE: To extend the paper output tray, pull the tray out and flip out the extender.

Unit you use to store an unused black or photo ink cartridge.

Carrier that holds two ink cartridges, one colour and the other black or photo. For more information on your cartridges, see "Replacing Ink Cartridges".

Part under the scanner unit that keeps the printer open while you change ink cartridges.

NOTE: To close the printer and resume normal operations, lift the scanner unit, push the scanner

support towards the front of the printer, then lower the scanner unit until it rests on the main body of the printer.

Slot into which you plug the power cable.

NOTE: Insert the power cable into the printer before connecting the power cable to the wall socket.

Slot into which you plug the USB cable (sold separately). The other end of the USB cable is connected to your computer.

Slots for inserting media cards containing digital pictures.

Slot for plugging a USB memory pen or USB cable (sold separately) that connects your printer to a PictBridge-enabled camera. For more information, see "Printing Photos from a PictBridge-Enabled

Camera".

Surface on which to place your document or photo face downwards for copying or scanning.

Panel on the printer for controlling copying, printing and scanning. For more information, see "Using the

Operator Panel".

USB port or PictBridge port

Scanner glass

Operator panel

Setting Up Your Printer

NOTE: The following operating systems are supported: Windows 2000 with Service Pack 4, 32-bit Windows XP with Service

Pack 2, 64-bit Windows XP with Service Pack 1, 32-bit Windows Vista™ and 64-bit Windows Vista™.

Follow the instructions in the Setting Up Your Printer diagram to install the hardware and software. If you encounter problems, see " Installation Problems".

Setting the Language

Follow these instructions to set the language on your printer:

1. When you first power on your printer, press the Arrow buttons on the operator panel to highlight the Setup option in the Main menu, then press the Select button . The Setup sub menu is displayed.

2. Press the Arrow buttons

to highlight Language.

3. Use the Arrow buttons to display your language and select it by pressing Select .

4. You can now:

Save your settings and return to the Main menu by pressing the button.

Exit without saving your settings by pressing the Cancel button . A prompt appears asking for confirmation. Press

again to confirm. If you decide to save your changes, highlight Yes using the Arrow buttons and then press

Select .

Resetting the Language

If you need to change the default language used on the operator panel, repeat the procedure in "Setting the Language" described above.

Resetting Factory Defaults

If you need to restore the factory default settings, in the Main menu press and hold down the Menu button

for at least 10 seconds, until a message appears confirming the successful reset operation: "Restoring

factory default settings".

Using the Operator Panel

The operator panel buttons allow you to scan, copy and customise documents. The printer is on when the power button

is illuminated.

Number Part

Liquid Crystal Display (LCD)

Description

Displays scanning, copying and printing options as well as status and error messages.

Menu button

Restores default settings if pressed for 10 seconds from Main menu.

Back button Return to the previous menu or screen, saving your changes.

Navigate menus and menu items. Increase or decrease the number of copies.

Arrow buttons

Power button Switch your printer on or off.

Cancel button

Start button Start a copy or scan operation.

Select button

Change the selected mode. Navigate photos on a photo card or digital camera.

Cancel a scan, print or copy job in progress. Cancel a copy job (when using only the printer), with paper

ejection. Exit from a menu without saving the changes made.

Select a menu item. Select an image to print (in Photo mode). Start paper feeding by holding down the button for three

seconds.

Operator Panel Menus

Press the Menu button on the operator panel at any time to display the Main menu. In the Main menu, you can use the Arrow buttons to scroll through the options available. As you

position on an option it is highlighted to indicate that it is now the current option and can be selected by pressing the Select

The printer can operate in a number of modes which are activated from the Main Menu:

- Copy

- Photo

- Print Files

- Scan

- Setup

- Maintenance

To set values for an option in any of these submenus, highlight the option, then press the Arrow buttons

to scroll through the values available for it. Press Select when the value you want to set is

displayed.

To save your changes and return to the previous menu, press the button.

To return to the previous menu without saving your changes by pressing the Cancel button. If changes have been made, you are asked for confirmation. In Copy mode, the prompt appears: "Do you want to save temporary

copy settings?". Press Cancel again to exit without saving, or save by highlighting Yes and then pressing

Select .

Copy Mode

Copy Menu Item

Colour

Copies 1- 99

Zoom

Quality

Settings

Colour Black and white

100% (Default factory setting) Customisable percentage (select custom zoom percentage from 25 percent to 400 percent) Fit to page 2x2 Poster 3x3 Poster 4x4 Poster 50% reduction

Normal (Default factory setting) Photo Draft

Contrast

Dark/light variation in three steps

A4 3x5 4x6 5x7

8.5x11

8.5x14

Paper Size

HagakiL2L

Paper Type

A6 10x15 A5 13x18 B5

Plain Coated Photo Transparency

1-up

N-up

Layout

Content

Default

Photo Mode

2-up 4-up (vertical positioning)

Auto: to perform a copy with the same characteristics as the original without modifying dimensions or position.

1 x page 4 x page 9 x page 16 x page

Mixed (Default factory setting) Photo Text

Using the submenu for this item you can set new default values. All values set using the Copy menu can be changed, however it is always possible to restore the default factory settings.

When a memory card or USB memory pen is inserted into the printer slot, Photo mode options can be selected.

Photo Menu Item

Proof Sheet

Slide Show

Settings

To create an A4 format index containing all the photos saved on the device connected to the printer (USB memory card or digital camera). The photographs are printed in minature form, with four lines each containing five minatures.

To view the photos as a slide show.

The following modes are available: Fast, Moderate and Slow. Press Select display.

to start the slide show

Browse

To view the memory card photos on the display, starting with the first. You can use the Arrow buttons

Print All

to move backwards and forwards through the photos.

Press the Select button

Photos from a Memory Card or USB Pen".

to print all the photos on the memory card. For more details see "Printing

Save Photos

Default Settings

Press the Select button

from a Memory Card or USB Pen".

To specify how the photos selected are to be printed. On terminating the procedure the settings are saved as the defaults for printing photos.

Use the Arrow buttons

Borders: set printing with or without borders. Layout: 1 per page, 4 per page, 9 per page, 16 per page. Quality: Normal (Default factory setting), Photo, Draft. Paper Type: Plain, Coated, Photo, Transparency.

to save the photos on the computer. For more details, see "Printing Photos

to set the options:

Print Files Mode

The files stored on a memory card can be printed by using the computer connected to the printer. By selecting the Print files mode, the stored files are printed via the computer without needing to be opened by an application.

The file types supported are those recognised by the applications installed on the computer, and depend on the association files present.

Scan Mode

The Scan mode sub menu is displayed only if the printer is connected to a computer. The list of applications on the computer is automatically downloaded.

In the Scan sub menu on the operator panel, these settings can be defined:

Scan Menu Item

Scan to

Colour

Setting

You can choose the destination to which to send the scanned document or image. Choose the destination and press Select

Possible destinations are:

File: Save the image or document obtained from the scan in a file in the default folder on your computer.

Email: Send the image or document obtained from the scan as an attachment in an e-mail message.

Application: Send the image or document obtained from the scan to one of the applications installed on your computer (see "Compatible applications").

Colour Black and White

Draft

Quality

Normal

Photo

Content

Mixed Photo Text

Default Settings

Specify the default settings to be used in scan operations for destination, colour and quality.

Applications Supported

- Corel Snapfire - Paintshop Pro

- Microsoft Photo Editor - PMS Photo Draw 2000

- Adobe® Illustrator® 8.0 - Wordpad

- Adobe Illustrator 9.0 - Adobe Photo Delux Home Edition

- Adobe Photoshop® 5.5 - Corel Photo Paint

- Corel Draw - Microsoft Picture It!

- Kodak Imaging - Adobe Photoshop 7.0

- Microsoft Paint - Dell Image Expert (dellix.exe)

- Microsoft PowerPoint® - Word Perfect Office X3 (Presentations X3)

- Microsoft Word - Word Perfect Office X3 (QuattroPro X3)

- Microsoft Works - WordPerfect Office 11

- Notepad - Adobe Photoshop Element

Setup Mode

The Setup mode sub menu allows you to set preferences for the All-In-One ( AIO) Center program, including the settings you want applied to all print and copy operations.

Setup Menu Item

Language

Setting

Select the language you want to use from those available:

Danish English Finnish French Italian Norwegian Dutch Spanish

Power Save

Bluetooth Settings

Swedish German

Set the inactivity time after which the printer is automatically switched off: 10 mins, 30 mins, 60 mins or now. When the printer is set up for energy saving mode (for any of the operator panel settings: 10 mins, 30 mins,

60 mins or now), you can restore it to normal operating mode by pressing one of the operator panel buttons, or by sending a print, copy or scan operation from the computer.

The printer remains in energy saving mode even if a device is connected to the PictBridge USB connector, or a compatible memory card is inserted. In this case, to use the printer again, the user must press any button on the operator panel.

If a device is connected to the PictBridge USB connector or a compatible memory card is inserted, the printer remains on and energy saving mode is disabled.

Bluetooth Discovery Mode Security Passkey Device Name Device Address Paper Type

Render mode: Colour, B/W, sepia. Border: Borderless, Bordered. Layout: 1/page, 4/page, 9/page, 16/page.

PictBridge Settings

Print All Settings

Quality: Normal, Photo, Draft. Paper Type: Plain, Coated, Photo, Transparency. Brightness: 10 levels of brightness can be set. Enhance: On, Off. Red eyes: On, Off.

Prints a listing of the current settings for Setup mode.

Changing Bluetooth Default Settings

To print from an external Bluetooth- enabled device you must set up the printer for Bluetooth connectivity. You can select, modify and display Bluetooth settings on your printer as follows:

1. In Setup mode, use the Arrow buttons to highlight Bluetooth Default Settings.

2. Press the Select button

Bluetooth Sub Menu Item

Bluetooth

to display the Bluetooth sub menu.

Settings

Enabled (default), Disabled. When Bluetooth is Enabled, the printer accepts Bluetooth connections and allows the

USB Bluetooth adapter to communicate with other Bluetooth-enabled devices. Enabled (default), Disabled.

Discovery Mode

Set this mode to Enabled if you want other Bluetooth-enabled devices to be able to detect the USB Bluetooth adapter connected to your printer.

Security

Passkey

Device Name

Device Address

Paper Type Type of paper: Plain, Coated, Photo, Transparency.

Set the security level for the printer on the Bluetooth network.

Low (default) High

Specify the passkey. This is the password that must be entered by any external Bluetoothenabled device before sending a print request, so that the printer accepts the request.

The default password is 0000. The name assigned to the USB Bluetooth adapter.

When printing from a Bluetooth-enabled device, you must specify either the Device Name or the Device Address.

Address of the USB Bluetooth adapter. When printing from a Bluetooth-enabled device, you must modify to select either the

Device Name or the Device Address. The address of a device cannot be modified.

See " Printing from a Bluetooth-Enabled Device" for more details.

Maintenance Mode

Maintenance Menu Item

Ink Levels Displays the percentage of ink left in the cartridges. Clean Cartridge Cleans the cartridges and prints a test page. This operation takes a couple of minutes.

Align Cartridges

Change Print Cartridges

Print Demo Page Prints a demo page so that the print quality can be checked. Reset Defaults Restores the factory default settings.

Action

Aligns the cartridges while printing a test page. This operation takes a few minutes. It is not possible to interrupt the operation until it completes.

The printer display shows the sequence of actions to be performed to change ink cartridges.

Loading Paper

1. Fan out the paper.

2. Insert the paper into the paper feeder, aligned on the right.

3. Adjust the paper guide so that it rests against the left edge of the paper.

NOTE: Do not force the paper into the paper feeder. The paper should be placed flat on the paper support

surface, with the guide pressed against the edge so that the sheets are fed in straight.

Photo paper should be loaded short-edge first with the glossy/photo side facing upwards.

Placing an Original on the Scanner Glass

1. Lift the top cover.

2. Place the document or photo to be scanned on the scanner glass with the side to be scanned face downward NOTE: Align the upper left corner of the document with the arrow on the printer.

3. Lower the top cover.

Placing a Thick Document on the Scanner Glass

1. To copy a thick document such as a book, remove the cover by pressing its securing tabs and lift it upwards until it

comes free.

2. Place the document or photo you want to scan on the scanner glass with the side to be scanned face downwards. NOTE: Align the upper left corner of the document with the arrow on the printer.

3. When scanning is terminated, put the top cover back into place by sliding its hinges back into their slots on the

printer.

4. Lower the cover.

Using the Printer Mechanical Security System

A mechanical blocking device is available for the printer to prevent theft. The security system is based on an optional, password - protected device that can be attached to the back of

the printer to prevent it from being removed from its place.

Printing

Printing a Document

1. Switch on the computer and printer and ensure that they are connected.

2. Load the paper with the print side face up. For more information, see "Loading Paper".

3. On your computer, open the document to print and click Fileg Print.

4. To customise your print settings:

a Click Preferences, Properties, Options or Setup (depending on your program or operating system).

The Printing Preferences dialogue box opens.

b In the Paper/Quality tab, select the settings you want for: quality and print speed, paper size, black and

white or colour printing, printing with or without borders, paper orientation and number of copies.

c After making your changes in the Printing Preferences dialogue box, click OK at the bottom of the screen to

return to the Print dialogue box.

5. Click OK or Print (depending on your program or operating system).

Printing Photos

1. Load the photo paper with the print (glossy) side face up. For more information, see "Loading Paper".

2. To print photos it is recommended that you use a colour cartridge with a photo cartridge. For more information, see "Replacing Ink Cartridges".

3. On your computer, open the document to print and click Fileg Print.

4. Click Preferences, Properties, Options or Setup (depending on your program or operating system) to customise the print settings. The Printing Preferences dialogue box opens.

5. In the Paper/Quality tab, select Photo for paper type, Photo quality and if you want printing with or without borders.

6. Select paper size, orientation and the number of copies.

NOTE: Use Dell Premium photo paper for best results.

7. When you have finished customising your print settings, click OK.

8. Click OK or Print (depending on your program or operating system).

9. Remove each photo immediately after it is output to the paper tray to prevent photos from sticking together or smudging.

NOTE: Before placing your photos in a non-adhesive photo album or frame, allow sufficient time for them to dry (from 12

to 24 hours depending on environmental conditions). This maximises the life of your prints.

Printing Borderless Photos

1. To obtain the best results, load photo/glossy paper ensuring that the print (glossy) side is face up. For more information, see "Loading Paper".

2. To print photos it is recommended that you use both a colour cartridge and a photo cartridge. For more information, see "Replacing Ink Cartridges".

3. On your computer, open the document to print and click Fileg Print.

4. Click Preferences, Properties, Options or Setup (depending on your program or operating system) to customise the print settings. The Printing Preferences dialogue box opens.

5. In the Paper/Quality tab, select Photo paper and Photo quality.

6. Select the Borderless check box, the orientation you want for your photos and the number of copies.

7. In Paper/Quality, select the borderless paper format from the pull-down list and click OK.

8. Depending on your program or operating system, click OK or Print.

Printing Envelopes

1. Switch on the computer and the printer and ensure that they are connected together.

2. Load up to 10 envelopes into the feeder, ensuring that the stamp is in the upper left corner.

NOTE: You can load a single envelope into the paper support without needing to remove the blank paper.

3. On your computer, open the document to print and click Fileg Print.

4. Depending on the program or operating system you are using, click on Preferences, Properties, Options or Settings. The Printing Preferences dialogue box opens.

5. In the Paper/Quality tab, select the quality, print speed, paper size, black and white or colour printing, orientation

and number of copies.

6. After having made the changes you require in the Printing Preferences dialogue box, click OK in the lower part of the screen to return to the Print dialogue.

7. Depending on the program or operating system you are using, click either OK or Print.

Printing from a Bluetooth-Enabled Device

If you are sending a print job to your printer from an external Bluetooth- enabled device, you need to make sure that the printer is set up to accept connection of a USB Bluetooth adapter through which you can send your print request to the printer.

You only need to perform this procedure:

The first time you send a print request to the printer from an external Bluetooth-enabled device. If the printer settings have been restored to their default factory settings since the last time you used this functionality. If the Security level or the Passkey have been changed for the USB Bluetooth adapter. If the USB Bluetooth adapter connected to the printer has been changed.

NOTE: A separate connection must be set up for every Bluetooth-enabled device that needs to connect to the printer via the

USB Bluetooth adapter. For more information, see the documentation of the Bluetooth-enabled device.

Listed below are the Bluetooh-enabled devices:

D-link DBT-120 Acer BU2.

For more information contact Dell technical support.

Compatibility Information

This printer is compatible with Bluetooth 1.2 specifications, and supports the following profiles:

Serial Port Profile (SPP): allows you to synchronise Bluetooth Pocket PC with the information stored on the computer, such as contacts and e-mail.

Object Push Profile (OPP): allows you to transfer files such as documents, images and music between devices communicating over a wireless connection.

You must ensure that:

Your Bluetooth device (telephone, mobile phone, PDA or other) conforms to, and is compatible with, these specifications. You are using the latest firmware version for your Bluetooth device.

NOTE: To print Microsoft documents from the Windows Mobile/Pocket PDA operating system, you must install additional

third-party software.

NOTICE: Before contacting Dell technical support, ensure that you have followed carefully the procedures in this

section. You can also refer to the Dell Internet site for the latest information: support.dell.com.

Setting Up Your Printer for Bluetooth Connectivity

To set up a connection between the external Bluetooth-enabled device and the USB Bluetooth adapter:

1. Activate Bluetooth on the device. Refer to the device documentation for more information.

2. Switch on your printer.

3. Insert the USB Bluetooth adapter into the PictBridge USB port on the printer.

4. In Setup mode, use the Arrow buttons to highlight Bluetooth Default Settings and press Select . The Bluetooth sub menu is displayed.

5. To enable Bluetooth connectivity, use the Arrow buttons to highlight Bluetooth then use the Arrow buttons

to highlight Enabled and press Select .

6. To enable Discovery Mode, use the Arrow buttons Arrow buttons to highlight Enabled and press Select .

7. To set the Security level, use the Arrow buttons

to select the security level you want.

NOTE: If you select High for the Security level, you must also specify the Passkey option which is the password that

must be entered on the device to access the USB Bluetooth adapter, and therefore the printer's Bluetooth connectivity, and printing functions.

8. Press the Back button print requests from Bluetooth-enabled devices.

to save your settings and return to the previous menu. The printer is now ready to accept

to highlight Discovery Mode in the menu, then use the

to highlight Security in the menu, then use the Arrow buttons

Setting Up a Bluetooth-Enabled Device to Send Print Requests

To set up a Bluetooth- enabled device to connect to the printer refer to the device's documentation. In particular, you must set the Device Name or the Device Address of the USB Bluetooth adapter connected to the printer. As not all devices display this information automatically, you can access these settings on your printer from the Bluetooth menu, by selecting Bluetooth Default Settings in Setup mode, and then either Device Name or the Device Address.

After completing the set up procedures, you can send a print request following the instructions in your device's documentation.

Enter Passkey

If a passkey has been set (that is, the Security level has been set to High), you must enter the passkey on your Bluetooth device before the printer accepts print requests from your device. This is 0000 by default. You can view and modify the passkey by selecting Passkey in the Bluetooth sub menu. For more information, see "Changing Default Bluetooth Settings".

NOTE: During printing operations, do not remove the USB Bluetooth adapter from the printer or move the printer, as either

action could cause data to become corrupted.

Even if low Security is Chosen , certain client systems such as Windows XP (in SPP mode) may impose a passkey exchange, therefore you need to be prepared to use the passkey in any case.

Interrupting a Print Operation

To interrupt a print operation, you can:

Press the Cancel button on the printer. This cancels the current printing operation.

Press the Power button on the printer. This cancels the current printing operation, terminates the Bluetooth connection and switches off the printer.

Setting Up Bluetooth Printing on Your Computer

To print using a Bluetooth on your computer:

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