Dell 922 User Manual 2

Dell™ Photo All-In-One Printer 922

Owner’s Manual

Look Inside For:

• Ordering Supplies

• Getting Started

• Using Your Printer

• Understanding the Software

• Maintenance and Troubleshooting

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Ordering Ink Cartridges and Supplies

Your Dell™ Photo All-In-One Printer 922 includes software installed to detect the ink levels in the
printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can
order ink online at www.dell.com/supplies or by phone.

US 877-INK-2-YOU Italy 800602705
Australia 1300 303 290 Japan 044-556-3551
Austria 08 20 - 24 05 30 35 Luxembourg 02.713 1590
Belgium 02.713 1590 Mexico 001 866 851 1754
Canada 1-877-501-4803 Netherlands 020 - 674 4881
Chile 1230-020-3947

800-202874

Colombia 01800-9-155676 PRC 800-858-0888
Denmark 3287 5215 Puerto Rico 866 851 1760
Finland 09 2533 1411 Spain 902120385
France 825387247 Sweden 08 587 705 81
Germany 0800 2873355 Switzerland 0848 801 888
Ireland 1850 707 407 UK 0870 907 4574

Your printer has been designed to print using the following ink cartridges.

Norway 231622 64
Portugal 21 4220710

Item: Part number:

Black ink cartridge M4640
Color ink cartridge M4646
Photo ink cartridge J4844
Standard yield black ink cartridge J5566
Standard yield color ink cartridge J5567

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal

injury, or death.

Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are

trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and

names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the
Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock,
Texas, 78682, USA.

m

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Contents

1 Getting Started

Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 12

Accessing Your

User’s Guide

Setting Up Your Printer

Using the Operator Panel

Operator Panel Menus

Understanding the Automatic Paper Type Sensor

Loading Paper

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Print Media Guidelines for the Paper Support
Placing Your Document on the Scanner Glass

2 Using Your Printer

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing a Document
Printing Photos
Printing Borderless Photos
Printing Other Projects

Copying

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Copying Documents Using the Operator Panel
Copying Documents Using Your Computer
Copying Photos Using Your Computer
Copying Photos Without a Computer
Changing Copy Settings

. . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . 17

. . . . . . . . . . 19

. . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . 26

. . . . . . . . . . . . 27

. . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . 28

Contents 5

Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Scanning Photos

. . . . . . . . . . . . . . . . . . . . . . . . 30

Scanning Multiple Pages or Images
Editing Scanned Text Using Optical Character Recognition (OCR)
Saving an Image on Your Computer
E-mailing a Scanned Image or Document
Enlarging or Reducing Images or Documents

Fax ing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Sending a Fax

. . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing Microsoft Fax in Windows XP
Configuring Microsoft Fax

. . . . . . . . . . . . . . . . . . . 35

Changing the Fax Configuration

3 Understanding the Software

Understanding the Printer Software . . . . . . . . . . . . . . . 38

Using the Dell Printer Solution Center
Using the Dell All-In-One Center
Using Print Properties
Using Dell Picture Studio v2.0

. . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . 31

31

. . . . . . . . . . . . . . 32

. . . . . . . . . . . 32

. . . . . . . . . . 33

. . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . 41

4 Ink Cartridge Maintenance

Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . 44

Aligning Ink Cartridges

Cleaning the Ink Cartridge Nozzles

5 Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Setup Problems
General Problems

6 Contents

. . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . 55

Error Messages and Lights . . . . . . . . . . . . . . . . . . . . . 57

Improving Print Quality

6 Contacting Dell

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 62

Automated Order-Status Service

Contacting Dell

7 Appendix

Limited Warranties and Return Policy . . . . . . . . . . . . . . . 82

Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)
"Total Satisfaction" Return Policy (U.S. Only)
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only)
"Total Satisfaction" Return Policy (Canada Only)
Dell Software and Peripherals (Canada Only)
1-Year End-User Manufacturer Guarantee (Latin America
and the Caribbean Only)

. . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . 86

. . . . . . . . . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . 92

. . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . . 94

Dell Inc. Ink and Toner Cartridges Limited Warranties

. . . . . . 97

Ink and Toner Cartridges Limited Warranty (U.S. and
Canada Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . 97

Ink and Toner Cartridges Limited Warranty (Latin America

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Only)

Dell Software License Agreement

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . . 102

NOM Information (Mexico Only)

. . . . . . . . . . . . . . . . . 99

. . . . . . . . . . . . . . . 102

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Contents 7

8 Contents

CAUTION: SAFETY INSTRUCTIONS

Use the following safety guidelines to help ensure your own personal safety and to help
protect your computer and working environment from potential damage.

• Use only the power cable provided with this product or the manufacturer’s
authorized replacement power cable.

• Connect the power cable to an electrical outlet that is near the product and easily
accessible.

• Refer service or repairs, other than those described in the user documentation, to
a professional service person.

CAUTION: Do not use the fax feature during a lightning storm. Do not set up this

product or make any electrical or cabling connections, such as the power cable
or telephone, during a lightning storm.

9

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10

SECTION 1

Getting Started

Understanding the Printer Parts
Accessing Your User’s Guide
Setting Up Your Printer
Using the Operator Panel
Understanding the Automatic Paper Type Sensor
Loading Paper

1

m

Understanding the Printer Parts

2

3

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4

5

6

7

1

11

10

Number: Part: Description:

1 Paper support Part that supports loaded paper.
2 Paper guide Guide that helps the paper feed into the printer

12 Getting Started

properly.

8

9

Number: Part: Description:

3 Top cover Top of printer that holds your document or photo flat

while you scan it.

4 Paper exit tray Tray that holds the paper as it exits the printer.

NOTE: Pull the paper exit tray straight out to extend
it.

5 Printer unit Unit you lift to gain access to the ink cartridges.
6 Scanner support Part under printer unit that keeps the printer open

while you change ink cartridges.

NOTE: To close the printer for normal operation, lift
the printer unit, press the scanner support to the right,
and then lower the printer unit until it rests on the
main body of the printer.

7 Ink cartridge carrier Carrier that holds two ink cartridges, one color and

the other black or photo (sold separately). For more
information on your cartridges, see "Replacing Ink
Cartridges" on page 44.

8 USB connector Slot into which you plug the USB cable (sold

separately). The other end of the USB cable plugs into
your computer.

9 Power connector Slot into which you plug the power cable.

NOTE: Insert the power cable into the printer before
connecting the power cable into the wall outlet.

10 Operator panel Panel on the printer you use to control copying, faxing,

and printing. For more information, see "Using the
Operator Panel" on page 15.

11 Scanner glass Surface on which you place your document or photo

face down to copy, fax, or scan it.

Getting Started 13

m

Accessing Your

Click Start→Programs or All Programs →Dell Printers→ Dell Photo AIO Printer
922→View Dell User’s Guide.

NOTE: You cannot access your User’s Guide until you have installed the drivers for your
printer.

User’s Guide

Setting Up Your Printer

NOTE: The Dell Photo AIO Printer 922 supports Microsoft® Windows® 2000 and Windows

XP.

Follow the instructions on your printer Setup Diagram to install the hardware and software.
If you encounter problems during setup, see "Troubleshooting" on page 51.

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You can use the Dell Photo All-In-One Printer 922 to do a variety of things. A few important
things to note:

• If your printer is connected to a computer, you can use either the printer operator
panel or the printer software to create your projects.

•You do need to connect your printer to a computer to scan, print, and fax.

•You do not need to connect your printer to a computer to copy.

14 Getting Started

Using the Operator Panel

The operator panel buttons allow you to scan, copy, and customize documents. The printer
is on when the Power button illuminates.

1

2

3

4

Use the: To:

1 Display • View the number of copies selected.

• View settings for Quality, Dark, and Resize. For
more information, see "Operator Panel Menus" on
page 16.

2 Menu button • Scroll through the available menus. Each time you

press this button, the next item on the display
appears.

• Select a choice that appears on the display.

• Feed newly loaded paper.

3 Color Copy button Make a color copy.
4 Scan button Start the scanning process and open the Dell

All-In-One Center (if your printer is connected to a
computer).

NOTE: If using your printer without a computer, this
button does not function.

9

8

7

6

5

Getting Started 15

m

Use the: To:

5 Power button Turn your printer on or off.
6 Cancel button • Cancel a scan, print, or copy job in progress.

• Cancel a copy job (using only the printer) and eject
a page.

• Exit a menu and return to the default settings.

7 Black Copy button Make a black and white copy.
8 Down arrow button • Decrease a number on the display.

• Scroll through a list on the display.

9 Up arrow button • Increase a number on the display.

• Scroll through a list on the display.

Operator Panel Menus

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When you press the Menu button, the following menus appear.

From this menu: You can:

Copies • Press the down arrow button to decrease the

number of copies.

• Press the up arrow button to increase the number of
copies.

Quality Press the down arrow button or the up arrow button to

select one of these quality settings.

• Draft (Do not select Draft if a photo cartridge is
installed.)

• Normal

• Photo

Dark (Lighter/Darker) Make a document lighter or darker.

• Press the down arrow button to make a document
lighter (in 25% increments).

• Press the up arrow button to make a document
darker (in 25% increments).

Resize Change the size of the image or document.

• Press the down arrow button to decrease the size of
the image or document.

• Press the up arrow button to increase the size of the
image or document.

16 Getting Started

Understanding the Automatic Paper Type
Sensor

Your printer has an automatic paper type sensor that detects the following paper types:

•Plain

• Transparency

• Glossy/photo

•Coated

If you load one of these paper types, the printer detects the paper type and automatically
adjusts the Quality/Speed settings.

Paper type Quality/Speed settings

Black and Color Cartridges
Installed

Plain Normal Photo
Trans parenc y Normal Photo
Glossy/photo Photo Photo
Coated Normal Photo

NOTE: Your printer cannot detect the paper size.

Photo and Color Cartridges
Installed

To ch oo se paper si ze :

1 With your document open, click File→Print.
2 In the Print dialog box, click Preferences or Properties (depending on your program or

operating system).
The Print Properties screen appears.

3 On the Paper Setup tab, select the paper size.
4 Click OK.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the
automatic paper type sensor for a specific print job:

1 With your document open, click File→Print.
2 In the Print dialog box, click Preferences or Properties (depending on your program or

operating system).

Getting Started 17

m

The Printing Preferences screen appears.

3 Click the Quality/Copies tab.
4 Click the Use my choice button.
5 Select the paper type in the drop-down menu.
6 Click OK.

To turn off the automatic paper type sensor for all print jobs:

1 In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers

and Faxes.
In Windows 2000, click Start→ Settings→ Printers.

2 Right-click the Printer icon.
3 Click Printing Preferences.

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4 Click the Quality/Copies tab, and then click Paper Type Sensor Options.
5 Click the Use my choice button.
6 Select the paper type in the drop-down menu.
7 Click OK.

Loading Paper

1 Place the paper against the guide on the right side of the paper support.
2 Squeeze and slide the left paper guide to the left edge of the paper.

NOTE: Do not force paper into the printer. The paper should be flat against the paper support

surface and the right edge should be flush against the right paper guide.

18 Getting Started

Print Media Guidelines for the Paper Support

Load up to: Make sure:

100 sheets of
plain paper

20 sheets of
banner paper

• The paper is loaded vertically against the right side of the paper support.

• The paper guide rests against the left edge of the paper.

NOTE: Load letterhead paper with the top of the letterhead entering the
printer first and facing up.

•You select Draft (select Photo if a photo cartridge is installed), Normal, or
Photo print quality.

• You remove any paper from the paper support before inserting banner
paper.

• You place a stack of banner paper on or behind the printer, with only the
number of sheets required.

NOTE: You must select A4 Banner or Letter Banner paper size in Print
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on

page 55.

• You load the leading edge of the banner paper into the printer against the
right side of the paper support.

• You squeeze and slide the paper guide to the left edge of the banner paper.

• You use banner paper designed for inkjet printers.

Getting Started 19

m

Load up to: Make sure:

10 envelopes • The print side of the envelopes faces up.

• The envelopes are loaded vertically against the right side of the paper
support.

• The stamp location is in the upper left corner.

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• The paper guide rests against the left edge of the envelopes.

• You print the envelopes with Landscape orientation.

• You select the correct envelope size. Select the next biggest size if the
exact envelope size is not listed, and set the left and right margins so that
your envelope text will be correctly positioned.

NOTE: You can load a single envelope into the paper support without
removing plain paper.

25 greeting
cards, index
cards,
postcards, or
photo cards

25 sheets of
photo or
glossy paper

• The print side of the cards faces up.

• The cards are loaded vertically against the right side of the paper support.

• The paper guide rests against the left edge of the cards.

•You select Normal or Photo print quality.

• The glossy or coated side of the paper faces up.

• The paper guide rests against the left edge of the paper.

•You select Normal or Photo print quality.

• The paper is loaded vertically against the right side of the paper support.

1 iron-on
transfer

• You follow the loading instructions on the packaging.

• The blank side of the transfer faces up.

• The paper guide rests against the left edge of the transfer.

•You select Normal or Photo print quality.

20 Getting Started

Load up to: Make sure:

20
transparencies

• The rough side of the transparencies faces up.

• The paper guide rests against the left edge of the transparencies.

NOTE: You can load a single transparency into the paper support without
removing plain paper.

•You select Normal or Photo print quality.

• The transparencies are loaded vertically against the right side of the paper
support.

Placing Your Document on the Scanner Glass

1 Open the top cover.

2 Place the item you want to copy face down on the scanner glass in the lower right

corner.

Getting Started 21

m

NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the

printer.

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Close the top cover.

3

22 Getting Started

SECTION 2

Using Your Printer

Printing
Copying
Scanning
Faxing

2

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Printing

Printing a Document

1 Turn on your computer and printer, and make sure they are connected.
2 Load paper with the print side facing up. For more information, see "Loading Paper"

on page 18.

3 With your document open, click File→Print.
4 Customize your print settings:

a Click Preferences, Properties, Options, or Setup (depending on the program or

operating system).

The Print Properties dialog box appears.

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b On the Quality/Copies tab, select Quality/Speed, the paper type, the number of

copies, and black and white or color printing.

c On the Paper Setup tab, select the paper size and orientation.

d On the Print Layout tab, select the layout and duplexing settings.

e To see details about a setting, right-click the setting on the screen, and then select

What’s This?.

f After making the changes in Print Properties, click OK at the bottom of the

screen to return to the Print dialog box.

5 Click OK or Print (depending on the program or operating system).

Printing Photos

1 Load the photo paper with the print (glossy) side facing up. For more information, see

"Print Media Guidelines for the Paper Support" on page 19.

2 Make sure you have a color cartridge and a photo cartridge (sold separately) installed.

For more information, see "Replacing Ink Cartridges" on page 44.

3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).
The Print Properties dialog box appears.

5 On the Quality/Copies tab, select Photo and the paper type.

24 Using Your Printer

6 On the Paper Setup tab, select the paper size and orientation.

NOTE: Photo/glossy or coated paper is recommended for printing photos.

On the Print Layout tab, select the photo layout.

7
8 When finished customizing your photo, click OK.
9 Click OK or Print (depending on the program or operating system).

10 To prevent your photos from sticking together or smudging, remove each photo after

it exits the printer.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time

for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This
maximizes the life of your prints.

Printing Borderless Photos

1 For best results, load photo/glossy paper and make sure the print side is facing up. For

more information, see "Print Media Guidelines for the Paper Support" on page 19.

2 Make sure you have a color cartridge and a photo cartridge installed.
3 With your document open, click File→Print.
4 To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).
The Print Properties dialog box appears.

5 On the Print Layout tab, click Borderless.
6 When finished customizing your photo, click OK.

Using Your Printer 25

m

7 Click OK or Print (depending on the program or operating system).

Printing Other Projects

The I Want To menu provides wizards for creating projects. You may want to print a photo,
print on an envelope, print a banner, make a poster, create a booklet, or print a greeting
card.

1 With your document open, click File→Print.
2 To customize print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).
The Print Properties dialog box appears along with the I Want To menu.

3 Select one of the available projects or click See more printing ideas.
4 Follow the instructions on the screen to complete your project.

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Copying

To make copies, you can use the printer operator panel or your computer. For easy
one-touch color or black and white copies, press Color Copy or Black Copy on the operator
panel.

Copying Documents Using the Operator Panel

1 Tur n o n yo ur p rin te r.
2 Load the paper. For more information, see "Loading Paper" on page 18.
3 Open the top cover.
4 Place the item you want to copy face down on the scanner glass. Make sure the upper

left corner of the front of the item aligns with the arrow on the printer. For more
information, see "Placing Your Document on the Scanner Glass" on page 21.

5 Close the top cover.
6 If you want to make more than one copy, press the up arrow on the operator panel to

select the number of copies (1-99).

7 Change any copy settings. For more information, see "Operator Panel Menus" on

page 16.

NOTE: If you are using the Dell software on a computer instead of the operator panel buttons,

see "Changing Copy Settings" on page 28.

26 Using Your Printer

8 On the operator panel, press the Color Copy button to create a color copy or press the

Black Copy button to create a black and white copy.

Copying appears on the display.

Copying Documents Using Your Computer

1 Turn on your computer and printer, and make sure they are connected.
2 Load the paper. For more information, see "Loading Paper" on page 18.
3 Open the top cover.
4 Place your document on the scanner glass. Make sure the upper left corner of the front

of the item aligns with the arrow on the printer. For more information, see "Placing
Your Document on the Scanner Glass" on page 21.

5 Close the top cover.
6 Click Start→Programs or All Programs → Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

7 Select a copy quantity (1-99) and color.
8 Click See More Copy Settings to:

– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.

Copying Photos Using Your Computer

1 Turn on your computer and printer, and make sure they are connected.
2 Load photo paper with the print side facing up. For more information, see "Print

Media Guidelines for the Paper Support" on page 19.

3 Place your document face down on the scanner glass. Make sure the upper left corner

of the front of the item aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

4 Click Start→Programs or All Programs → Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

Using Your Printer 27

m

5 Click Preview Now.
6 Adjust the dotted lines to fit around the portion of the image you want to print.
7 In the Copy section, select Photo.
8 Select a copy quantity and color.
9 To customize your photo, click See More Copy Settings.

10 When you finish customizing your settings, click Copy Now.

Copying Photos Without a Computer

1 Load photo paper. For more information, see "Print Media Guidelines for the Paper

Support" on page 19.

2 Open the top cover.

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3 Place the photo on the glass.
4 Close the top cover.
5 Select the copy quality. For more information, see "Operator Panel Menus" on page 16.
6 Press the Color Copy button.

Changing Copy Settings

1 Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

2 Select a copy quantity and color.
3 Click See More Copy Settings to:

– Choose a copy quality.
– Select the blank paper size.
– Select the original document size.
– Lighten or darken your document.
– Reduce or enlarge your document.

4 Click the Advanced button to change options such as paper size and quality.

28 Using Your Printer

5 To make any changes, click the following tabs.

Click this tab: To:

Print • Select the paper size and type.

• Select borderless printing options.

• Select the print quality.

Scan • Select the color depth and scan resolution.

• Auto-crop the scanned image.

Image Enhancements • Sharpen your blurry images.

• Adjust the brightness of your image.

• Adjust the color correction curve (gamma) of your
image.

Image Patterns • Smooth the conversion of a gray image to a black

and white dot pattern (dither).

• Remove image patterns from magazines or
newspapers (descreen).

– Select whether to process with Best quality or

Best speed.

• Reduce the background noise on your color
document.

6 When you finish customizing your copy settings, click OK, and then click Copy Now.

Using Your Printer 29

m

Scanning

1 Turn on your computer and printer, and make sure they are connected.
2 Place the document face down on the scanner glass and make sure the upper left

corner of the front of the document aligns with the arrow on the printer. For more
information, see "Placing Your Document on the Scanner Glass" on page 21.

3 Press Scan on the operator panel.

The Dell All-In-One Center appears.

4 In the Send scanned image to: drop-down menu, select a program as your scan

destination.

5 Customize your scan settings.
6 Click Scan Now to complete your scan.

www.dell.com/supplies | support.dell.co

Scanning Photos

1 Turn on your computer and printer, and make sure they are connected.
2 Place the photo face down on the scanner glass and make sure the upper left corner of

the front of the photo aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

3 Press Scan on the operator panel.

The Dell All-In-One Center appears.

4 Click Preview Now.

5 Adjust the dotted lines to fit around the portion of the photo you want to scan.

6 In the Send scanned image to: drop-down menu, select the photo program you want

to use.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down

menu. On the next screen, click Add to locate and add your program to the list.

Change any settings.

7
8 When you finish customizing your image, click Scan Now.

When your document has finished processing, the selected program opens.

30 Using Your Printer

Scanning Multiple Pages or Images

1 Place the first sheet on the scanner glass and make sure the upper left corner of the

front of the sheet aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

2 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

3 In the Send scanned image to: drop-down menu, select the program you want to use.

For example, you might want to fax or e-mail multiple pages to someone.

4 In the Scan section, click See More Scan Settings.
5 Click the Advanced button.
6 Click Display Advanced Scan Settings to change advanced options.
7 On the Scan tab, click the Scan multiple items before output box.
8 Click OK.
9 When you finish customizing your settings, click Scan Now.

After you scan the first page, a prompt appears requesting the next page.

10 Place the next sheet on the scanner glass and click Ye s. Repeat until you finish

scanning all pages.

11 When finished, click No. The program appears with the multiple pages scanned.

Editing Scanned Text Using Optical Character Recognition (OCR)

Optical Character Recognition (OCR) software converts a scanned image into editable text
within a word processing program.

NOTE: Japanese customers should use E-Typist OCR software. This software is located on a separate

CD.

Open the top cover.

1
2 Place your document on the scanner glass. Make sure the upper left corner of the front

of the document aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

3 Close the top cover.
4 Click Start→Programs or All Programs→Dell Printers→ Dell AIO Printer

A922→Dell All-In-One Center.

Using Your Printer 31

m

The Dell All-In-One Center appears.

5 In the Send scanned images to: drop-down menu, select a word processing or

text-editing program.

6 In the How will the scan be used? drop-down menu, select To edit text (OCR and

300 DPI).

7 Click Scan Now.

The scanned text appears.

Saving an Image on Your Computer

1 Click Start→Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

www.dell.com/supplies | support.dell.co

2 In the Creative Tasks section, click Save an image on my computer.
3 Follow the instructions on your screen.

E-mailing a Scanned Image or Document

To send scanned images or documents through e-mail:

1 Open the top cover.
2 Place the photograph or document you want to scan face down on the scanner glass.

Make sure the upper left corner of the front of the photograph or document aligns
with the arrow on the printer. For more information, see "Placing Your Document on
the Scanner Glass" on page 21.

3 Close the top cover.
4 Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

5 Click Preview Now.
6 In the Creative Tasks section, click E-mail an image to a friend.
7 In the What is being scanned? menu, make a selection.
8 Follow the instructions on the screen to prepare the photograph for e-mail.
9 Click Next.

32 Using Your Printer

10 Open your e-mail program, write a note to accompany the attached photo, and then

send it.

NOTE: If you have questions about how to do this, consult the Help for your e-mail program.

Enlarging or Reducing Images or Documents

If you are using your printer with a computer, you can enlarge or reduce your document
between 25-400 percent using the Dell All-In-One Center.

If you are using your printer without a computer, you can enlarge or reduce your document
by: 25, 50, 100, 150, 200 percent, and Fit-to options using the operator panel.

1 Load the paper. For more information, see "Loading Paper" on page 18.
2 Place your document on the scanner glass. Make sure the upper left corner of the front

of the document aligns with the arrow on the printer. For more information, see
"Placing Your Document on the Scanner Glass" on page 21.

3 Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.
The Dell All-In-One Center appears.

4 Click Preview Now.
5 In the Creative Tasks section, select Enlarge or reduce an image.
6 Follow the instructions on the screen to select the size of your new image.
7 When you finish customizing your image, click Print Now.

Faxing

To use Microsoft Fax, you must have a Windows-based computer equipped with a modem.
Before you do anything else, check to see that the Microsoft Fax software is on your
computer:

Click Start→ Programs or All Programs→ Accessories→ Communications.

For Windows XP:

• If you see Fax in the list that appears, you have Microsoft Fax on your computer.
Continue with "Configuring Microsoft Fax" on page 35.

• If you do not see Fax in the list that appears, continue with "Installing Microsoft Fax
in Windows XP" on page 34.

Using Your Printer 33

m

For Windows 2000, Fax Service Management is automatically installed.

Sending a Fax

You can send single or multiple page faxes.

1 Turn on your printer and computer, and make sure they are connected. Make sure

your computer modem is connected to an active analog phone line. If you have DSL,
you must have a DSL filter installed.

2 Place your document on the scanner glass and make sure the upper left corner aligns

with the arrow. For more information, see "Placing Your Document on the Scanner
Glass" on page 21.

3 Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer

922→Dell All-In-One Center.

www.dell.com/supplies | support.dell.co

4 In the Creative Tasks section of the Dell All-In-One Center you can either:

•Click Fax an image and follow the instructions on the screen.

The Dell All-In-One Center appears.

NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple

pages in your fax, you should choose Yes, prompt me for each page.

•In the Scan or Fax section, customize your fax job by answering the questions that

appear on your screen.
– If you want to send a single page fax, click Fax Now.

– If you want to send a multiple page fax, click Advanced→ Scan multiple items

before output→ OK.

Installing Microsoft Fax in Windows XP

1 Click Start → Settings → Control Panel. Under Pick a Category, click Add or

Remove Programs.
The Add or Remove Programs dialog box opens.

2 Click Add/Remove Windows Components.
3 In the Components list, click to select the Fax Services box.
4 Click Next.
5 Click Finish.
6 In the Add or Remove Programs dialog box, click Close.

34 Using Your Printer

Configuring Microsoft Fax

To configure for fax:

1 Click Start → Programs or All Programs→ Accessories→ Communications→ Fax→

Fax Console (Windows XP) and Fax Service Management (Windows 2000).

2 On the Welcome to Fax Configuration screen, click Next.
3 On the Sender Information screen, type the information you want to be displayed on

your fax cover page, and then click Next.

4 On the Select Device for Sending or Receiving Faxes screen, click the modem that is

installed in your computer in the Please select the fax device list.

5 If you want to disable the sending of faxes, click to clear the Enable Send check box.
6 Click the Manual answer button or Automatically answer after (user-defined number

of rings) button.

7 Click to select the Enable Receive check box if you want to receive faxes.
8 Click Next.
9 On the Transmitting Subscriber Identification (TSID) screen, type the identification

information (usually your fax number and your name or business name) in the TSID
box. This information will appear in the header area of the faxes you send and
identifies your fax machine to the person who receives your faxes.

NOTE: The TSID is mandatory in some areas.

Click Next.

10

NOTE: Steps 10-13 only occur if you enabled your machine to receive faxes in step 6.

11

On the Called Subscriber Identification (CSID) screen, type the CSID (appears to
confirm that the fax is being sent to the correct recipient) that you want in the CSID
box.

12 Click Next.
13 On the Routing Options screen, click to select the Print it on check box if you want

each received fax to be automatically printed. When you select this check box, select
the Dell Photo AIO Printer 922 to print the received fax.

14 Click to select the Store a copy in a folder check box if you want to create an archive

copy of each fax. When you select this check box, you are able to specify the storage
location for the fax copy.

15 Click Next.

Using Your Printer 35

m

16 Confirm the configuration settings in the Configuration Summary list, and then click

Finish.

You are now ready to send or receive faxes.

Changing the Fax Configuration

1 Click Start → Programs or All Programs → Accessories → Communications → Fax,

and then click Fax Console.

2 In Fax Console, click Configure Fax on the Tools menu to start the Fax

Configuration Wizard.

www.dell.com/supplies | support.dell.co

36 Using Your Printer

SECTION 3

Understanding the
Software

Using the Dell All-In-One Center
Using Print Properties
Using the Dell Printer Solution Center
Using Dell Picture Studio v2.0

3

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Understanding the Printer Software

The printer software includes:

• Dell Printer Solution Center — Provides maintenance and troubleshooting help, basic
usage information, and how-to’s for creating projects.

• Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print
operations with newly scanned and previously saved documents and images.

• Print Properties — Allows you to adjust printer settings.

• Dell Picture Studio v2.0 — Allows you to manage, edit, display, print, and convert
photos and other types of images.

Using the Dell Printer Solution Center

www.dell.com/supplies | support.dell.co

Three tabs on the Dell Printer Solution Center provide you with a variety of printing
options.

Advanced tab

• Printing Status button - Click this button to see your options for displaying printing
status information on your screen.

• About button - Click this button to view software version information.

• Networking button - Click this button to see your networking options.

Maintenance tab

• Use Color Cartridge for all Black Printing icon - Click this icon and follow the
instructions on the screen to use your color cartridge for black printing.

Contacts tab

• Customer support website - support.dell.com.

• Order ink or supplies - directs you to Dell’s cartridge ordering website,
www.dell.com/supplies.

• Dell printer Service Tag number - displays your printer Service Tag number.

To access the Dell Printer Solution Center:

Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer
922→Dell Printer Solution Center.

38 Understanding the Software

Using the Dell All-In-One Center

The Dell All-In-One Center allows you to:

• Scan, copy, fax, and perform creative tasks.

• Select where you want to send the scanned image.

• Select the quantity and color of your copies.

• Access troubleshooting and maintenance information.

• Preview images you want to print or copy.

• Manage photos (copy them to folders, print them, perform creative copying).

To access the Dell All-In-One Center:

Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer
922→Dell All-In-One Center.

The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative
Tasks, and Preview.

In this section: You can:

Scan or Fax • Select the program where you want to send the

scanned image.

• Select the type of image being scanned.

• Select how you will use the scan.

• Select Fax Now.

NOTE: Click See More Scan Settings to view all
settings.

Copy • Select the quantity and color of your copies.

• Select a quality setting for your copies.

• Adjust the size of the scanned area.

• Lighten or darken your copies (this can also be
accomplished using the operator panel).

• Enlarge or reduce your copies.

NOTE: Click See More Copy Settings to view all
settings.

Understanding the Software 39

m

In this section: You can:

Creative Tasks Select from a variety of creative ideas.

• Enlarge or reduce an image.

• Repeat an image several times on one page.

• Print an image as a multi-page poster.

• E-mail an image.

• Fax using your computer’s modem.

• Save an image on your computer.

• Edit text found in a scanned document (Optical
Character Recognition).

• Modify an image with a photo editor.

Preview • Select a portion of the preview image to scan.

• View an image of what will be printed or copied.

www.dell.com/supplies | support.dell.co

For more information on using the Dell All-In-One Center, see your User’s Guide on the
CD. For more information about the Dell All-In-One Center, click Help in the Dell
All-In-One Center.

Using Print Properties

Print Properties allows you to change the various printer settings. You can change your
printer settings in Print Properties depending on the type of project you want to create.

To access Print Properties:

1 With your document open, click File→Print.

The Print dialog box appears.

2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending

on the program or operating system).
The Print Properties screen appears.

To access Print Properties when a document is not open:

1 In Windows XP, click Start→Settings→Printers and Faxes.

In Windows 2000, click Start→ Settings→ Printers.

2 Right-click on the printer icon, and then select Printer Preferences.

NOTE: Changes made to the printer settings from the Printers folder become the default

settings for most programs.

40 Understanding the Software

Print Properties Tabs

Print Properties includes three main tabs.

From this tab: You can change these settings:

Quality/Copies Quality/Speed — Select Automatic, Draft, Normal, or

Photo depending on your desired output quality. Draft

is the fastest option but should not be selected if you
have a photo cartridge installed.

Multiple Copies — Customize how the printer prints
several photocopies of a single print job: Collated,
Normal, or Print Last Page First.

Print Color Images in Black and White — Print your
color images in black and white to save the ink in your
color ink cartridge.

NOTE: You cannot select this setting if you have
selected Color Cartridge for all Black Printing.

Automatic Image Sharpening — Automatically select
the best image sharpening level based on image
content.

Paper Setup Paper Size — Select the size and type of paper.

Orientation — Select how the document is arranged
on the printed page. You can print using portrait or
landscape orientation.

Print Layout Layout — Select Normal, Banner, Borderless, Mirror,

N-up, Poster, or Booklet.
Duplexing — Select this to print on both sides of the

paper.

Using Dell Picture Studio v2.0

In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize,
create, or print photos. There are three components to the Dell Picture Studio:

• Paint Shop Photo Album

Click Start→Programs→Dell Picture Studio v2.0→ Paint Shop Photo Album

4→Paint Shop Photo Album

• Dell Picture Studio Home

Click Start→Programs→Dell Picture Studio v2.0→Dell Picture Studio Home

Understanding the Software 41

m

• Dell.Shutterfly.com - Online Print Service

Click Start→Programs→Dell Picture Studio v2.0→Dell.Shutterfly.com - Online

Print Service

www.dell.com/supplies | support.dell.co

42 Understanding the Software

SECTION 4

Ink Cartridge
Maintenance

Replacing Ink Cartridges
Aligning Ink Cartridges
Cleaning the Ink Cartridge Nozzles

4

m

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section,
read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9.

Dell ink cartridges are available only through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and
Supplies" on page 2.

Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty
coverage for problems caused by using accessories, parts, or components not supplied by
Dell.

1 Tur n o n yo ur p rin te r.
2 Lift the printer unit and position the scanner support between the tabs to keep it

open.

www.dell.com/supplies | support.dell.co

The ink cartridge carrier moves and stops at the loading position unless the printer is
busy.

44 Ink Cartridge Maintenance

3 Press down on the ink cartridge lever to raise each ink cartridge lid.

4 Remove the old ink cartridges.

photo or black
cartridge

5 Store the cartridges in an air-tight container, such as the storage unit you received

with your photo cartridge (sold separately), or dispose of them properly.

Ink Cartridge Maintenance 45

m

6 If you are installing new ink cartridges, remove the sticker and transparent tape from

the back and bottom of each ink cartridge.

NOTE: The illustration below shows a black cartridge and a color cartridge (use for
normal printing). For photo printing, use a photo cartridge and a color cartridge.

www.dell.com/supplies | support.dell.co

Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in

7

the left ink cartridge carrier and the color ink cartridge is secure in the right ink
cartridge carrier.

photo or black
cartridge

46 Ink Cartridge Maintenance

8 Snap each lid closed.

9 Lift the printer unit, and hold the scanner support up while lowering the printer unit

until it is completely closed.

Aligning Ink Cartridges

Your printer automatically aligns the ink cartridges when they are installed or replaced. To
verify your ink cartridges are aligned, you can print an alignment page. After you close the
printer unit, press the Menu button. The alignment page begins printing. During printing,
the operator panel display reads Alignment Page Printing. When complete, the
message reads Auto Alignment Complete. Your ink cartridges are now aligned for
optimal print quality.

You may also need to align ink cartridges when characters are not properly formed or are not
aligned at the left margin, or when vertical or straight lines appear wavy.

Ink Cartridge Maintenance 47

m

To align the ink cartridges:

1 Load plain paper. For more information, see "Loading Paper" on page 18.

2 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

922→Dell Printer Solution Center.

www.dell.com/supplies | support.dell.co

3 Click the Maintenance tab
4 Click Align to fix blurry edges.
5 Click Print.

The ink cartridges align when the page prints.

Cleaning the Ink Cartridge Nozzles

You may need to clean the nozzles when:

• White lines appear in graphics or solid black areas.

• Print appears smudged or too dark.

• Colors fade, do not print, or do not print completely.

• Vertical lines appear jagged or edges appear rough.

48 Ink Cartridge Maintenance

To clean the ink cartridge nozzles:

1 Load the paper. For more information, see "Loading Paper" on page 18.

2 Click Start→Programs or All Programs→Dell Printers→ Dell Photo AIO Printer

922→Dell Printer Solution Center.

3 Click the Maintenance tab.
4 Click Clean to fix horizontal streaks.
5 Click Print.

When the page prints it forces ink through the clogged nozzles to clean them.

6 Print your document again to verify the improved print quality.
7 If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then

print your document again.

Ink Cartridge Maintenance 49

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www.dell.com/supplies | support.dell.co

50 Ink Cartridge Maintenance

SECTION 5

Troubleshooting

Setup Problems
General Problems
Error Messages and Lights
Improving Print Quality

5

m

Troubleshooting

Follow these tips when you troubleshoot your printer:

• If the printer does not work, ensure that the printer is properly connected to the
electrical outlet and computer, if using a computer.

• If an error message appears on the operator panel display, write down the exact
message.

Setup Problems

Computer Problems

VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER — The

www.dell.com/supplies | support.dell.co

Photo AIO Printer 922

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER

CHECK THE USB CABLE —

• Ensure that the USB cable is firmly connected to your printer and your computer.

• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your
printer, and then restart the computer.

IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY,

INSTALL THE SOFTWARE MANUALLY —

1 Insert the Drivers and Utilities CD.
2 Click Install.

DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED — Click Start→ Programs or

All Programs→ Dell Printers→ Dell Photo AIO Printer 922. If the Dell Photo AIO Printer 922
does not appear in the list of programs, the printer software is not installed. Install the printer
software. For more information, see "Removing and Reinstalling Software" on page 53

supports Windows 2000 and Windows XP.

Dell

52 Troubleshooting

CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE

COMPUTER —

• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your
printer and your computer.

• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the
printer power cable into the electrical outlet and turn on the printer.

• Restart your computer.

SET YOUR PRINTER AS THE DEFAULT PRINTER —

Windows XP

1 Click Start→ Printers and Faxes.
2 Right-click Dell Photo AIO Printer 922 and select Set as Default.

Windows 2000

1 Click Start→ Settings→ Printers.
2 Right-click Dell Photo AIO Printer 922 and select Set as Default.

Removing and Reinstalling Software

If your printer does not function properly or communication error messages appear when
using your printer, you can remove and reinstall the printer software.

1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 922→

Uninstall Dell AIO Printer 922.

2 Follow the instructions on the screen.
3 Restart your computer.
4 Insert the Drivers and Utilities CD, and then follow the instructions on the screen.

If the installation screen does not appear:

a In Windows XP, click Start→ My Computer.

In Windows 2000, double-click My Computer from your desktop.

b Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

c When the printer software installation screen appears, click Install or Install Now.

d Follow the instructions on your screen to complete the installation.

Troubleshooting 53

m

Printer Problems

ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER

AND THE ELECTRICAL OUTLET —

DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED —

Windows XP

1 Click Start→ Settings→ Printers and Faxes.
2 Double-click Dell Photo AIO Printer 922, and then click Printer.
3 Make sure a check mark is not next to Pause Printing. If a check mark is next to

Pause Printing, click it to deselect the option.

Windows 2000

www.dell.com/supplies | support.dell.co

1 Click Start→ Settings→ Printers.
2 Double-click Dell Photo AIO Printer 922, and then click Printer.
3 Make sure a check mark is not next to Pause Printing. If a check mark is next to

Pause Printing, click Pause Printing to deselect it.

CHECK FOR FLASHING LIGHTS ON THE PRINTER — For more information, see "Error
Messages and Lights" on page 57

ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE

STICKER AND TAPE FROM EACH CARTRIDGE —

MAKE SURE YOU LOADED THE PAPER CORRECTLY — For more information, see

"Loading Paper" on page 18.

54 Troubleshooting

General Problems

Fax Problems

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE

USB CABLE IS PROPERLY CONNECTED

ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE —

Using the fax function requires a phone connection to the fax/modem in your computer.
When using DSL: to fax, make sure you have a DSL filter installed.
Make sure your computer is not connected to the Internet when trying to fax.

WHEN USING AN EXTERNAL MODEM, MAKE SURE IT IS TURNED ON AND IT IS

CORRECTLY CONNECTED TO YOUR COMPUTER

Paper Problems

MAKE SURE YOU LOADED THE PAPER CORRECTLY —FOR MORE INFORMATION,

SEE "LOADING PAPER" ON PAGE 18.

USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER —FOR MORE

INFORMATION, SEE "PRINT MEDIA GUIDELINES FOR THE PAPER SUPPORT" ON
PAGE 19.

USE A SMALLER AMOUNT OF PAPER WHEN PRINTING MULTIPLE PAGES —FOR

MORE INFORMATION, SEE "PRINT MEDIA GUIDELINES FOR THE PAPER SUPPORT"
ON PAGE 19.

MAKE SURE THE PAPER IS NOT WRINKLED, TORN OR DAMAGED

MAKE SURE THE PAPER IS AGAINST THE RIGHT SIDE OF THE PAPER SUPPORT AND

THE PAPER GUIDE RESTS AGAINST THE LEFT EDGE OF THE PAPER.

Troubleshooting 55

m

CHECK FOR A PAPER JAM

Using your printer and your computer

• Follow the instructions on the screen for clearing the paper jam.

Using your printer only

If the paper jam is located in the paper support:

1 Turn off your printer.
2 Firmly grasp the paper and gently pull it from the printer.
3 Turn on your printer and print the document again.

If the paper jam is not visible:

1 Turn off your printer.
2 Lift the printer unit and position the scanner support between the tabs to keep it open.

www.dell.com/supplies | support.dell.co

3 Gently pull the paper from the printer.
4 Close the printer unit, turn on the printer, and print the document again.

56 Troubleshooting

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel
display.

Error Message: What it indicates: Solution:

Blinking Power
button

Ink Low Alert The ink cartridge is running low on ink. The

Reserve tank An ink cartridge’s available ink dot count is

Paper jam A paper jam exists in the printer. Clear the paper jam. For

The printer has a paper jam or is out of paper. If the printer is out of

paper, see "Loading Paper"
on page 18. If a paper jam
exists, see "Paper Problems"
on page 55.

Replace the ink cartridge.
Low Ink Alert occurs when your ink
cartridges reach levels of 25 percent, 15
percent, and 5 percent remaining.

zero.

For more information, see

"Replacing Ink Cartridges"

on page 44.

Order a new ink cartridge

from Dell and replace the

old ink cartridge. To order a

new ink cartridge, go to

www.dell.com/supplies.

more information, see

"Check for a paper jam" on

page 56.

Troubleshooting 57

m

www.dell.com/supplies | support.dell.co

Error Message: What it indicates: Solution:

Paper tray empty The printer is out of paper. Load more paper into the

printer. For more
information, see "Loading
Paper" on page 18.

Printhead error The ink cartridge has a short. Disconnect and then

reconnect the printer power
cable. Reinstall the ink
cartridges. For more
information, see "Replacing
Ink Cartridges" on page 44.

Print carrier error Print carrier error. Disconnect the printer

power cable, check for
paper jams, and then
reconnect the power cable.

Data error Data error or incomplete data. Press the Power button to

reset.

Scan carrier error Scan carrier error. Turn off the printer, wait a

few seconds, and then turn
on the printer.

Paper feed error A paper feed error has occurred. Press the Power button to

reset.

System control
error

A paper system control error has occurred. Press the Power button to

reset.

Improving Print Quality

If you are not satisfied with the print quality of your documents, there are several different
ways to improve the print quality.

• Use the appropriate paper. For example, use Dell Premium Photo Paper if you are
printing photos with a photo ink cartridge.

• Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo
Paper if you are printing photos.

• Select a higher print quality. To select a higher print quality:

1 With your document open, click File→ Print.

The Print dialog box appears.

58 Troubleshooting

2 Click Preferences, Properties, or Options (depending on your program or operating

system).

3 On the Quality/Copies tab, select Quality/Speed and select a higher quality setting.
4 Print your document again.
5 If the print quality does not improve, try aligning or cleaning the ink cartridges. For

more information on aligning, see "Aligning Ink Cartridges" on page 47. For more
information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on
page 48.

For additional solutions, check your Dell Printer Solution Center or go to support.dell.com.

To access the Dell Printer Solution Center:

1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 922→

Dell Printer Solution Center.

2 Click the Troubleshooting tab.

Troubleshooting 59

m

www.dell.com/supplies | support.dell.co

60 Troubleshooting

SECTION 6

Contacting Dell

Technical Assistance
Automated Order-Status Service
Contacting Dell

6

m

www.dell.com/supplies | support.dell.co

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1 Call technical support from a telephone near or at the printer so that technical

support can assist you with any necessary procedures. When calling Dell, use your
Express Service Code to help expedite the routing of your call to the proper support
personnel.

The Express Service Code is located on the back panel of the printer near the serial
number for the printer.

NOTE: Dell's Express Service Code system may not be available in all countries.

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home

2

and Home Office) customers should call 1-800-624-9896.
If you are calling from a different country or are in a different Service area, see

"Contacting Dell" on page 63 for your local telephone number.

3 Follow the menu prompts in the automated telephone system to speak with a

technical support representative.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A recording prompts
you for the information needed to locate and report on your order. See "Contacting Dell" on
page 63 for the telephone number to call for your region.

62 Contacting Dell

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, health care,

and medium/large business customers, including Premier, Platinum, and Gold
customers)

For specific web addresses for your country, find the appropriate country section in the
table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.

Contacting Dell 63

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

U.S.A. (Austin, Texas)

International Access Code: 011
Country Code: 1

Automated Order-Status Service toll-free: 1-800-433-9014
AutoTech (portable and desktop computers) toll-free: 1-800-247-9362
Consumer (Home and Home Office)
Technical Support toll-free: 1-800-624-9896
Customer Service toll-free: 1-800-624-9897
DellNet™ Service and Support toll-free: 1-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

www.dell.com/supplies | support.dell.co

Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210

Business

Customer Service and Technical Support toll-free: 1-877-459-7298
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Printers and Projectors Technical Support toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490
Dell Sales toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales toll-free: 1-800-357-3355
Extended Service and Warranty Sales toll-free: 1-800-247-4618
Fax toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924

64 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Argentina (Buenos Aires)

International Access Code: 00
Country Code: 54
City Code: 11

Aruba General Support toll-free: 800-1578
Australia (Sydney)

International Access Code: 0011
Country Code: 61
City Code: 2

Austria (Vienna)

International Access Code: 900
Country Code: 43
City Code: 1

Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066

Department Name or Service Area,

Website and E-Mail Address

We bs it e : www.dell.com.ar
Tech Support and Customer Care toll-free: 0-800-444-0733
Sales 0-810-444-3355
Tech Support Fax [phone]
Customer Care Fax [phone]

E-mail (Australia): [e-mail]
E-mail (New Zealand): [e-mail]
Home and Small Business 1-300-65-55-33
Government and Business toll-free: 1-800-633-559
Preferred Accounts Division (PAD) toll-free: 1-800-060-889
Customer Care toll-free: 1-800-819-339
Corporate Sales toll-free: 1-800-808-385
Transaction Sales toll-free: 1-800-808-312
Fax toll-free: 1-800-818-341
We bs it e : support.euro.dell.com
E-mail: [e-mail]
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax [phone]
Home/Small Business Customer Care 0820 240 530 14
Preferred Accounts/Corporate Customer Care 0820 240 530 16
Home/Small Business Technical Support 0820 240 530 14
Preferred Accounts/Corporate Technical Support 0660 8779
Switchboard 0820 240 530 00

Local Numbers, and

Area Codes,

Toll-Free Num bers

Contacting Dell 65

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Belgium (Brussels)

International Access Code: 00
Country Code: 32
City Code: 2

We bs it e : support.euro.dell.com
E-mail: [e-mail]
E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support 02 481 92 88
Customer Care 02 481 91 19
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 481 91 00

Bermuda General Support 1-800-342-0671

www.dell.com/supplies | support.dell.co

Bolivia General Support toll-free: 800-10-0238
Brazil

International Access Code: 00
Country Code: 55
City Code: 51

We bs it e : www.dell.com/br
Customer Support, Technical Support 0800 90 3355
Tech Support Fax [phone]
Customer Care Fax [phone]
Sales 0800903390

British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support) toll-free: 1-800-247-9362
TechFax toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096
Customer Care (med./large business, government) toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096
Technical Support (med./large bus., government) toll-free: 1-800-387-5757
Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales 1 866 440 3355

66 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Cayman Islands General Support 1-800-805-7541
Chile (Santiago)

Country Code: 56
City Code: 2

China (Xiamen)

Country Code: 86
City Code: 592

Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435

Department Name or Service Area,

Website and E-Mail Address

Sales, Customer Support, and Technical Support toll-free: 1230-020-4823

Tech Support website: support.ap.dell.com/china
Tech Support E-mail: [e-mail]
Tech Support Fax [phone]
Home and Small Business Technical Support toll-free: 800 858 2437
Corporate Accounts Technical Support toll-free: 800 858 2333
Customer Experience toll-free: 800 858 2060
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government and

Education
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government and

Education
Large Corporate Accounts Queue Team toll-free: 800 858 2222
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Local Numbers, and

toll-free: 800 858 2955

toll-free: 800 858 2669

Area Codes,

Toll-Free Num bers

Contacting Dell 67

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Czech Republic (Prague)

International Access Code: 00
Country Code: 420
City Code: 2

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 02 2186 27 27
Customer Care 02 2186 27 11
Fax [phone]
TechFax 02 21862728
Switchboard 02 21862711

Denmark (Copenhagen)

International Access Code: 00
Country Code: 45

www.dell.com/supplies | support.dell.co

We bs it e : support.euro.dell.com
E-mail Support (portable computers):

[e-mail]
E-mail Support (desktop computers):

[e-mail]
E-mail Support (servers):

[e-mail]
Technical Support 7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care 3287 5505
Switchboard (Relational) 3287 1200
Fax Switchboard (Relational) 3287 1201
Switchboard (Home/Small Business) 3287 5000
Fax Switchboard (Home/Small Business) 3287 5001

Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777

68 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Finland (Helsinki)

International Access Code: 990
Country Code: 358
City Code: 9

France (Paris) (Montpellier)

International Access Code: 00
Country Code: 33
City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com
E-mail: [e-mail]
E-mail Support (servers):

[e-mail]
Technical Support 0925331360
Technical Support Fax [phone]
Relational Customer Care 09 253 313 38
Home/Small Business Customer Care 09 693 791 94
Fax [phone]
Switchboard 0925331300
We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700
Fax [phone]
Fax (calls from outside of France) 0499754001

Corporate

Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 0155947100
Sales 0155947100
Fax [phone]

Local Numbers, and

Area Codes,

Toll-Free Num bers

Contacting Dell 69

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Germany (Langen)

International Access Code: 00
Country Code: 49
City Code: 6103

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 06103 766-7200
Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000

Greece

www.dell.com/supplies | support.dell.co

International Access Code: 00
Country Code: 30

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support 080044149518
Gold Technical Support 08844140083
Switchboard 2108129800
Sales 2108129800
Fax [phone]

Grenada General Support toll-free: 1-866-540-3355
Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270-4609

70 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Hong Kong

International Access Code: 001
Country Code: 852

India Technical Support 1600 33 8045

Ireland (Cherrywood)

International Access Code: 16
Country Code: 353
City Code: 1

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.ap.dell.com
E-mail: [e-mail]
Technical Support (Dimension™ and Inspiron™) 2969 3189
Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)
Technical Support (PowerApp™ and PowerVault™) 2969 3196
Gold Queue EEC Hotline [phone]
Customer Advocacy 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105

Sales 1600 33 8044
We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 1850 543 543
U.K. Technical Support (dial within U.K. only) 0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within U.K. only) 0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K. only) 0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/SalesFax 01 204 0103
Switchboard 01 204 4444

Local Numbers, and

Area Codes,

Toll-Free Num bers

2969 3191

Contacting Dell 71

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

Italy (Milan)

International Access Code: 00
Country Code: 39
City Code: 02

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax [phone]
Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90

www.dell.com/supplies | support.dell.co

Customer Care 02 577 825 55
Fax [phone]
Switchboard 02 577 821

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

72 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001
Country Code: 81
City Code: 44

Korea (Seoul)

International Access Code: 001
Country Code: 82
City Code: 2

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.jp.dell.com
Technical Support (servers) toll-free: 0120-198-498
Technical Support outside of Japan (servers) 81-44-556-4162
Technical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226
Technical Support outside of Japan (Dimension

and Inspiron)
Technical Support (Dell Precision™, OptiPlex™,

and Latitude™)
Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)
Technical Support toll-free: 0120-981-690
Technical Support outside of Japan (Axim) 81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees) 044-556-1465
Preferred Accounts Division Sales (over 400

employees)
Large Corporate Accounts Sales (over 3500

employees)
Public Sales (government agencies, educational

institutions, and medical institutions)
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Switchboard 044-556-4300
Technical Support toll-free: 080-200-3800
Sales toll-free: 080-200-3600
Customer Service (Seoul, Korea) toll-free: 080-200-3800
Customer Service (Penang, Malaysia) 604 633 4949
Fax [phone]
Switchboard 2194-6000

Local Numbers, and

toll-free:0120-198-433

Area Codes,

Toll-Free Num bers

81-44-520-1435

81-44-556-3894

044-556-3433

044-556-3430

044-556-1469

Contacting Dell 73

m

Country (City)
International Access Code

Department Name or Service Area,

Website and E-Mail Address
Country Code
City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600

Luxembourg
International Access Code: 00

www.dell.com/supplies | support.dell.co

Country Code: 352

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support (Brussels, Belgium) 3420808075
Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884
Corporate Sales (Brussels, Belgium) 02 481 91 00
Customer Care (Brussels, Belgium) 02 481 91 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00

Macao

Country Code: 853

Technical Support toll-free: 0800 582
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll-free: 0800 581

Malaysia (Penang)

International Access Code: 00
Country Code: 60
City Code: 4

Technical Support toll-free: 1 800 888 298
Customer Service 04 633 4949
Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3883

or 512 728-3772

74 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Mexico

International Access Code: 00
Country Code: 52

Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Netherlands (Amsterdam)

International Access Code: 00
Country Code: 31
City Code: 20

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support 001-877-384-8979

Sales 50-81-8800

Customer Service 001-877-384-8979

Main 50-81-8800

We bs it e : support.euro.dell.com
E-mail (Technical Support):
(Enterprise): [e-mail]
(Latitude): [e-mail]
(Inspiron): [e-mail]
(Dimension): [e-mail]
(OptiPlex): [e-mail]
(Dell Precision): [e-mail]
Technical Support 0206744500
Technical Support Fax [phone]
Home/Small Business Customer Care 020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax [phone]
Relational Sales Fax [phone]
Switchboard 0206745000
Switchboard Fax [phone]

Local Numbers, and

Area Codes,

Toll-Free Num bers

or 001-877-269-3383

or 01-800-888-3355

or 001-877-269-3383

or 01-800-888-3355

Contacting Dell 75

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

New Zealand

International Access Code: 00
Country Code: 64

E-mail (New Zealand): [e-mail]
E-mail (Australia): [e-mail]
Home and Small Business 0800 446 255
Government and Business 0800 444 617
Sales 0800 441 567
Fax [phone]

Nicaragua General Support 001-800-220-1006
Norway (Lysaker)

International Access Code: 00
Country Code: 47

www.dell.com/supplies | support.dell.co

We bs it e : support.euro.dell.com
E-mail Support (portable computers):
[e-mail]
E-mail Support (desktop computers):
[e-mail]
E-mail Support (servers):
[e-mail]
Technical Support 671 16882
Relational Customer Care 671 17514
Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Switchboard 671 16865

Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
Poland (Warsaw)

International Access Code: 011
Country Code: 48
City Code: 22

We bs it e : support.euro.dell.com
E-mail: [e-mail]
Customer Service Phone [phone]
Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax [phone]
Reception Desk Fax [phone]
Switchboard 57 95 999

76 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Portug al

International Access Code: 00
Country Code: 351

Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609
Singapore (Singapore)

International Access Code: 005
Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27
City Code: 11

Southeast Asian and Pacific
Countries

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support 707200149
Customer Care 800 300 413
Sales 800 300 410 or 800 300 411 or

Fax [phone]

Technical Support toll-free: 800 6011 051
Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll-free: 800 6011 054
Corporate Sales toll-free: 800 6011 053
We bs it e : support.euro.dell.com
E-mail: [e-mail]
Technical Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax [phone]
Switchboard 011 709 7700
Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia)

Local Numbers, and

800 300 412 or 21 422 07 10

Area Codes,

Toll-Free Num bers

604 633 4810

Contacting Dell 77

m

Country (City)
International Access Code
Country Code
City Code

Spain (Madrid)

International Access Code: 00
Country Code: 34
City Code: 91

www.dell.com/supplies | support.dell.co

Sweden (Upplands Vasby)

International Access Code: 00
Country Code: 46
City Code: 8

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

We bs it e : support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax [phone]

Corporate

Technical Support 902 100 130
Customer Care 902 118 546
Switchboard 91 722 92 00
Fax [phone]
We bs it e : support.euro.dell.com
E-mail: [e-mail]
E-mail Support for Latitude and Inspiron:

[e-mail]
E-mail Support for OptiPlex: [e-mail]
E-mail Support for Servers:

[e-mail]
Technical Support 08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care 08 587 70 527
Employee Purchase Program (EPP) Support 20 140 14 44
Fax Technical Support 08 590 05 594
Sales 08 590 05 185

78 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Switzerland (Geneva)

International Access Code: 00
Country Code: 41
City Code: 22

Ta i wa n

International Access Code: 002
Country Code: 886

Thailand

International Access Code: 001
Country Code: 66

Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos Islands General Support toll-free: 1-866-540-3355

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com
E-mail: [e-mail]
E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business) 0844 811 411
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848 821 721
Fax [phone]
Switchboard 0227990101
Technical Support (portable and desktop

computers)
Technical Support (servers) toll-free: 0080 60 1256
Transaction Sales toll-free: 0080 651 228
Corporate Sales toll-free: 0080 651 227
Technical Support toll-free: 0880 060 07
Customer Service (Penang, Malaysia) 604 633 4949
Sales toll-free: 0880 060 09

Local Numbers, and

toll-free: 00801 86 1011

Area Codes,

Toll-Free Num bers

Contacting Dell 79

m

Country (City)
International Access Code
Country Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

City Code

U.K. (Bracknell)

International Access Code: 00

We bs it e : support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344

E-mail: [e-mail]

Technical Support (Corporate/Preferred

0870 908 0500

Accounts/PAD [1000+ employees])

Technical Support (direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 186

Home and Small Business Customer Care 0870 906 0010

www.dell.com/supplies | support.dell.co

Corporate Customer Care 01344 373 185

Preferred Accounts (500–5000 employees)

0870 906 0010

Customer Care

Central Government Customer Care 01344 373 193

Local Government & Education Customer Care 01344 373 199

Health Customer Care 01344 373 194

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

Home and Small Business Fax [phone]

Uruguay General Support toll-free: 000-413-598-2521
U.S. Virgin Islands General Support 1-877-673-3355
Ve ne zu e la General Support 8001-3605

80 Contacting Dell

SECTION 7

Appendix

Limited Warranties and Return Policy
Dell Inc. Ink and Toner Cartridges Limited Warranties
Dell Software License Agreement
Regulatory Notices

7

m

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a
90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty
came with your hardware product(s), see your packing slip or invoice. The following
sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, and the manufacturer guarantee for Latin America
and the Caribbean.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.

www.dell.com/supplies | support.dell.co

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software

• Non-Dell-branded and Solution Provider Direct products and accessories

• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive

maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

82 Appendix

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR
IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR
THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice,
except for the following Dell-branded hardware:

• Portable computer batteries carry a 1-year limited warranty.

• Projector lamps carry a 90-day limited warranty.

• Memory carries a lifetime limited warranty.

• Monitors carry the longer of either a 3-year limited warranty or the remainder of the
warranty for the Dell computer to which the monitor will be connected.

Appendix 83

m

• Other add-on hardware carries the longer of either a 1-year limited warranty for new
parts and a 90-day limited warranty for reconditioned parts or, for both new and
reconditioned parts, the reminder of the warranty for the Dell computer on which
such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted product or
any parts. Dell may change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers: U.S. Only

www.dell.com/supplies | support.dell.co

Technical Support 1-800-624-9896
Customer Service 1-800-624-9897

Individual Home Consumers who purchased
through an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial
Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):

Technical Support and Customer Service 1-877-459-7298

Government and Education Customers:

Technical Support and Customer Service 1-877-459-7298

Dell-Branded Memory 1-888-363-5150

84 Appendix

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an
address in the United States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for
any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or
lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will
replace any defective part with new or refurbished parts, if we agree that it needs to be
replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within 30 days after we ship the replacement part to you. If
we do not receive the original part within 30 days, we will charge to your credit card the
then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.

Appendix 85

m

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership
of the system and records the transfer with us. The limited warranty on Dell-branded
memory may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to

www.dell.com/supplies | support.dell.co

www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call
1-800-624-9897.

86 Appendix

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that
you—the end-user customer—purchase directly from Dell. Under this policy, you may
return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:

• New Hardware Products and Accessories — Unless you have a separate agreement

with Dell, all hardware, accessories, peripherals, parts, and unopened software still in
its sealed package, excluding the products listed below, may be returned within

twenty-one (21) days from the date on the packing slip or invoice. New PowerEdge

TM

PowerConnect
from the date on the packing slip or invoice except that new PowerEdge

and PowerVaultTM products may be returned within thirty (30) days

TM

SC servers
and n series products purchased from the Small and Medium Business Sales Division
may only be returned within fourteen (14) days from the date on the packing slip or
invoice. To return applications software or an operating system that has been installed
by Dell, you must return the entire computer. A different return policy applies to
nondefective products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions. Those products may be
returned within (twenty-one) 21 days from the date on the packing slip or invoice, but
a fifteen percent (15%) return fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy
are not available for Dell | EMC storage products, EMC-branded products,
Unisys-branded products, PowerVault™ 160T tape libraries, or enterprise software,
non-Dell branded enterprise products, software and/or software licenses purchased
under any type of volume purchase agreement or any non-Dell customized hardware
and/or software product(s).

• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All

reconditioned or refurbished PowerEdge

TM

, PowerConnectTM and Power VaultTM
products may be returned within thirty (30) days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware products and
parts may be returned within fourteen (14) days of the date on the packing slip or
invoice.

TM

,

How to Return

To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want
to return. You must obtain a Credit Return Authorization Number in order to return the
product. See "Contacting Dell" or “Getting Help” in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.

Appendix 87

m

You must ship the products to Dell within five (5) days of the date that Dell issues the
Credit Return Authorization Number. You must also return the products to Dell in their
original packaging, in as-new condition along with any media, documentation, and all other
items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

www.dell.com/supplies | support.dell.co

• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the
software

• Non-Dell branded and Solution Provider Direct products and accessories

• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive

maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

88 Appendix

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON
YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF
CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE
FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice,
except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited
warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty
begins on the date of the packing slip or invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not be retroactive
(that is, the warranty terms in place at the time of purchase will apply to your purchase).

Appendix 89

m

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers; Home Office
and Small Business Customers:

Technical Support and Customer Service 1-800-847-4096

Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):

Technical Support 1-800-387-5757
Customer Service 1-800-326-9463

Government or Education Customers, or

www.dell.com/supplies | support.dell.co

Individual Home Consumers who purchased
through an Employee Purchase Program:

Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221 for

Dell-Branded Memory 1-888-363-5150

Canada Only

Individual Consumers)

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.

90 Appendix

When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an
address in Canada. Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). Remove any confidential, proprietary or personal
information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any
of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost
removable media.

During the remaining years following the first year of all limited warranties: We will
replace any defective part with new or refurbished parts, if we agree that it needs to be
replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within days after we ship the replacement part to you. If
we do not receive the original part within 30 days, we will charge to your credit card the
then-current standard price for that part.

We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship
the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's
service contracts can be found online at www.dell.ca or by calling Customer Care at
1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.

Appendix 91

m

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership
of the system and records the transfer with us. The limited warranty on Dell-branded
memory may not be transferred. You may record your transfer by going to Dell’s website:

• For Canada-purchased computers (in-country transfers) and to transfer from one
customer to another, go to

www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

• For out-of-country transfers (outside of the original country of purchase), go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer
customers) or 1-800-326-9463 (Corporate Commercial or Government customers).

"Total Satisfaction" Return Policy (Canada Only)

www.dell.com/supplies | support.dell.co

If you are an end-user customer who bought new products directly from Dell, you may
return them to Dell up to 30 days after you receive them for a refund or credit of the
product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from Dell, you may return them to Dell within 14 days after the date
on the packing slip or invoice for a refund or credit of the product purchase price. In either
case, the refund or credit will not include any shipping and handling charges shown on your
packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.

92 Appendix

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within 5 days of
the date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation that
may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It
also does not apply to products purchased through Dell's Software and Peripherals division.
For those products, please instead refer to Dell's Software and Peripheral's then-current
return policy (see the following section, "Dell Software and Peripherals [Canada Only]").

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties
provided by the original manufacturer or publisher only. Third-party manufacturer
warranties vary from product to product. Consult your product documentation for specific
warranty information. More information may also be available from the manufacturer or
publisher.

While Dell offers a wide selection of software and peripheral products, we do not
specifically test or guarantee that all of the products we offer work with any or all of the
various models of Dell computers, nor do we test or guarantee all of the products we sell on
the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products
for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking
stations, and projectors. To determine which limited warranty applies to the product you
purchased, see the Dell packing slip or invoice and/or the product documentation that
accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.

Return Policy

If you are an end-user customer who bought Dell Software and Peripherals products directly
from a Dell company, you may return Dell Software and Peripherals products that are in
as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a
refund of the product purchase price if already paid. This refund will not include any
shipping and handling charges shown on your packing slip or invoice; you are responsible for
those.

Appendix 93

m

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. You must ship the Dell Software and Peripherals
products back to Dell in their original manufacturer's packaging (which must be in as-new
condition), prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.

To qualify for refund or replacement, returned products must be in as-new condition,
software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it.

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean
Only)

Guarantee

www.dell.com/supplies | support.dell.co

Dell Computer Corporation ("Dell") warrants to the end user in accordance with the
following provisions that its branded hardware products, purchased by the end user from a
Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be
free from defects in materials, workmanship, and design affecting normal use, for a period
of 1 year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from
repaired products. Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.

94 Appendix

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third parties or
the end user; accidental or willful damage; or normal wear and tear.

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of
sale within the guarantee period. The end user must always supply proof of purchase,
indicating name and address of the seller, date of purchase, model and serial number, name
and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the
guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and
pay for ground freight and insurance to and from Dell’s repair/replacement center. The end
user must ensure that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above and the return
number provided to the end user by Dell.

Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated
above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest
extent permitted by law. In the absence of applicable legislation, this Guarantee will be the
end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor
any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or
consequential loss arising from negligence, breach of contract, or howsoever.

This Guarantee does not impair or affect mandatory statutory rights of the end user
against and/or any rights resulting from other contracts concluded by the end user with
Dell and/or any other seller.

Dell World Trade LP

One Dell Way, Round Rock, TX 78682, USA

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)

Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil

Dell Computer de Chile Ltda

Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile

Dell Computer de Colombia Corporation

Carrera 7 #115-33 Oficina 603
Bogota, Colombia

Appendix 95

m

Dell Computer de Mexico SA de CV

Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

www.dell.com/supplies | support.dell.co

96 Appendix

Dell Inc. Ink and Toner Cartridges Limited
Warranties

The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin
America. Refer to the appropriate limited warranty accordingly.

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)

Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from
defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges
they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this
product proves defective in either material or workmanship, it will be replaced without charge during the limited
warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the
U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has
been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the
cartridge purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that
have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect,
mishandling, incorrect environments, or wear from ordinary use.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS,
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH
DELL IS RESPONSIBLE.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.

Appendix 97

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Ink and Toner Cartridges Limited Warranty (Latin America Only)

Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free
from defects resulting from material or manufacturing process for the life of the cartridge. For the original
purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects
resulting from material or manufacturing process for one year beginning from the date of delivery.

If this product presents defects resulting from either material or manufacturing process, it will be replaced without
charge during the limited warranty period if returned to Dell.

In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In
Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the
cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to
choose between replacing it by a similar product or reimbursing you for the purchase cost.

This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from
misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.

Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or
otherwise transfer this product to a third party.

Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal
rules that may apply.

98 Appendix

Dell Software License Agreement

This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This
agreement covers all software that is distributed with the Dell product, for which there is no
separate license agreement between you and the manufacturer or owner of the software
(collectively the "Software"). By opening or breaking the seal on the Software packet(s),
installing or downloading the Software, or using the Software that has been preloaded or is
embedded in your computer, you agree to be bound by the terms of this agreement. If you
do not agree to these terms, promptly return all Software items (disks, written materials,
and packaging) and delete any preloaded or embedded Software.

You may use one copy of the Software on only one computer at a time. If you have multiple
licenses for the Software, you may use as many copies at any time as you have licenses.
"Use" means loading the Software in temporary memory or permanent storage on the
computer. Installation on a network server solely for distribution to other computers is not
"use" if (but only if) you have a separate license for each computer to which the Software is
distributed. You must ensure that the number of persons using the Software installed on a
network server does not exceed the number of licenses that you have. If the number of users
of Software installed on a network server will exceed the number of licenses, you must
purchase additional licenses until the number of licenses equals the number of users before
allowing additional users to use the Software. If you are a commercial customer of Dell or a
Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an
audit of your use of the Software during normal business hours, you agree to cooperate with
Dell in such audit, and you agree to provide Dell with all records reasonably related to your
use of the Software. The audit will be limited to verification of your compliance with the
terms of this agreement.

The Software is protected by United States copyright laws and international treaties. You
may make one copy of the Software solely for backup or archival purposes or transfer it to a
single hard disk provided you keep the original solely for backup or archival purposes. You
may not rent or lease the Software or copy the written materials accompanying the
Software, but you may transfer the Software and all accompanying materials on a
permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any
transfer must include the most recent update and all prior versions. You may not reverse
engineer, decompile or disassemble the Software. If the package accompanying your
computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks
appropriate for your computer. You may not use the disks on another computer or network,
or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

Appendix 99

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Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and
workmanship under normal use for ninety (90) days from the date you receive them. This
warranty is limited to you and is not transferable. Any implied warranties are limited to
ninety (90) days from the date you receive the Software. Some jurisdictions do not allow
limits on the duration of an implied warranty, so this limitation may not apply to you. The
entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the
price paid for the Software or (b) replacement of any disk not meeting this warranty that is
sent with a return authorization number to Dell, at your cost and risk. This limited warranty
is void if any disk damage has resulted from accident, abuse, misapplication, or service or
modification by someone other than Dell. Any replacement disk is warranted for the
remaining original warranty period or thirty (30) days, whichever is longer.

Dell does NOT warrant that the functions of the Software will meet your requirements or

www.dell.com/supplies | support.dell.co

that operation of the Software will be uninterrupted or error free. You assume responsibility
for selecting the Software to achieve your intended results and for the use and results
obtained from the Software.

DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING
WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may
have others, which vary from jurisdiction to jurisdiction.

100 Appendix

IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR
INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of
liability for consequential or incidental damages, the above limitation may not apply to you.