Dell 858-10274 User Manual

Model No.: E1914H / E2014H

User‘s Guide

Dell E1914H

Dell E2014H

Regulatory model: E1914Hc/ E1914Hf/ E2014Hc/ E2014Hf

NOTE: A NOTE indicates important information that helps you make
better use of your monitor.

CAUTION: A CAUTION indicates potential damage to hardware or
loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

© 2013 Dell Inc. All rights reserved.

Information in this document is subject to change without notice.
Reproduction of these materials in any manner whatsoever without the
written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks
of Dell Inc. Microsoft and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/ or
other countries. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc.
has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.

Other trademarks and trade names may be used in this document to refer
to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names
other than its own.

2013 – 06 Rev. A00

Contents

Dell Display Manager User's Guide ................6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the Quick Settings Dialog . . . . . . . . . . . . . . . . 6

Setting Basic Display Functions . . . . . . . . . . . . . . . . 7

Assigning Preset Modes to Applications . . . . . . . . . . . 7

Applying Energy Conservation Features . . . . . . . . . . . 9

About Your Monitor ............................10

Package Contents . . . . . . . . . . . . . . . . . . . . . . . 10

Product Features . . . . . . . . . . . . . . . . . . . . . . . . .11

Identifying Parts and Controls . . . . . . . . . . . . . . . . 12

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . 14

Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . 14

Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . 18

Flat-Panel Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 18

Resolution Specifications . . . . . . . . . . . . . . . . . . . . . . . . 19

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 19

Preset Display Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 21

Environmental Characteristics . . . . . . . . . . . . . . . . . . . . . 22

LCD Monitor Quality & Pixel Policy . . . . . . . . . . . . . 23

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . 23

Caring for Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 23

 3

Setting Up the Monitor..........................24

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . 24

Connecting Your Monitor . . . . . . . . . . . . . . . . . . . 25

Connecting the blue VGA Cable . . . . . . . . . . . . . . . . . . . . 25

Connecting the white DVI cable (for E2014H only) . . . . . . . . . 25

Removing the Monitor Stand . . . . . . . . . . . . . . . . 26

Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . 27

Operating the Monitor ..........................28

Power On the Monitor . . . . . . . . . . . . . . . . . . . . . 28

Using the Front-Panel Controls . . . . . . . . . . . . . . . 28

Front-Panel Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the On-Screen Display (OSD) Menu . . . . . . . . . 30

Accessing the Menu System . . . . . . . . . . . . . . . . . . . . . . . 30

OSD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting the Maximum Resolution . . . . . . . . . . . . . . 47

Using the Tilt. . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Troubleshooting ...............................49

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Built-in Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 50

Common Problems . . . . . . . . . . . . . . . . . . . . . . . 51

Product-Specific Problems . . . . . . . . . . . . . . . . . . 54

Dell Soundbar Problems. . . . . . . . . . . . . . . . . . . . 55

Appendix ......................................58

FCC Notices (U.S. Only) and

Other Regulatory Information . . . . . . . . . . . . . . . . 58

Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

4 

Setting Up Your Monitor ........................59

Setting the display resolution to 1366 x 768 (for E1914H) or

1600 x 900 (for E2014H) (Maximum) . . . . . . . . . . . . 59

If you have a Dell desktop or a Dell portable computer with

Internet access . . . . . . . . . . . . . . . . . . . . . . . . . 60

If you have a non Dell desktop, portable computer, or

graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Procedures for setting up dual monitors in Windows

Vista® , Windows® 7 or Windows® 8. . . . . . . . . . . . 61

For Windows Vista®. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

For Windows® 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

For Windows® 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting Display Styles For Multiple Monitor . . . . . . . . . . . . . 67

 5

Dell Display Manager User's Guide

Overview

Dell Display Manager is a Windows application used to manage a monitor
or a group of monitors. It allows manual adjustment of the displayed
image, assignment of automatic settings, energy management, image
rotation and other features on select Dell models. Once installed, Dell
Display Manager will run each time the system starts and will place its
icon in the notification tray. Information about monitors connected to the
system is always available when hovering over the notification tray icon.

Using the Quick Settings Dialog

Clicking Dell Display Manager’s notification tray icon opens the Quick
Settings dialog box. When more than one supported Dell model is
connected to the system, a specific target monitor can be selected using
the menu provided. The Quick Settings dialog box allows convenient
adjustment of the monitor’s Brightness and Contrast levels, Preset Modes
can be manually selected or set to Auto Mode, and the screen resolution
can be changed.

6  Dell Display Manager User's Guide

The Quick Settings dialog box also provides access to Dell Display
Manager’s advanced user interface which is used to adjust Basic
functions, configure Auto Mode and access other features.

Setting Basic Display Functions

A Preset Mode for the selected monitor can be manually applied using
the menu on the Basic tab. Alternatively, Auto Mode can be enabled. Auto
Mode causes your preferred Preset Mode to be applied automatically
when specific applications are active. An onscreen message momentarily
displays the current Preset Mode whenever it changes.

The selected monitor’s Brightness and Contrast can also be directly
adjusted from the Basic tab.

Assigning Preset Modes to Applications

The Auto Mode tab allows you to associate a specific Preset Mode
with a specific application, and apply it automatically. When Auto
Mode is enabled, Dell Display Manager will automatically switch to the
corresponding Preset Mode whenever the associated application is
activated. The Preset Mode assigned to a particular application may be
the same on each connected monitor, or it can vary from one monitor to
the next.

Dell Display Manager User's Guide  7

Dell Display Manager is pre-configured for many popular applications. To
add a new application to the assignment list, simply drag the application
from the desktop, Windows Start Menu or elsewhere, and drop it onto the
current list.

NOTE: Preset Mode assignments targeting batch files, scripts, and
loaders, as well as non-executable files such as zip archives or packed
files, are not supported and will be ineective.

8  Dell Display Manager User's Guide

Applying Energy Conservation Features

On supported Dell models the PowerNap tab will be available to provide
energy conservation options. When the screensaver activates, the
monitor’s Brightness can automatically be set to minimum level or the
monitor can be put to sleep in order to save additional power.

Dell Display Manager User's Guide  9

About Your Monitor

Package Contents

Your monitor ships with all the components shown below. Ensure that
you have received all the components and Contact Dell if anything is
missing.

NOTE: Some items may be optional and may not ship with your
monitor. Some features or media may not be available in certain
countries.

•Monitor

•Stand Riser

•Stand Base

10  About Your Monitor

•VESA™ Screw Cover

•Power Cable (varies with countries)

•VGA Cable

•DVI Cable (for E2014H)

•Drivers and Documentation media

•Quick Setup Guide

Dell E1914H/E2014H Monitor

•Product Information Guide

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P/N Q70G19C170010A

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Made in China

Product Features

The Dell E1914H/E2014H flat-panel display has an active matrix, Thin-Film
Transistor, Liquid Crystal Display. The monitor’s features include:

• E1914H: 47.01cm (18.51 inches) diagonal viewable image size,
1366 x 768 resolution, plus full-screen support for lower resolutions.

• E2014H: 49.40 cm (19.45 inches) diagonal viewable image size, 1600 x
900 resolution, plus full-screen support for lower resolutions.

• LED backlit

• Tilt adjustment capability.

• Removable pedestal and Video Electronics Standards Association

(VESA) 100 mm mounting holes for flexible mounting solutions.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of set-up and screen

optimization.

• Software and documentation media which includes an information file
(INF), Image Color Matching File (ICM), and product documentation.

• Dell Display Manager Software

• ENERGY STAR-compliant.

• Security lock slot.

• Asset Management Capability.

• EPEAT compliant. Gold for E2014H.

• CECP

• RoHS compliant.

• TCO compliant for E2014H

About Your Monitor  11

Identifying Parts and Controls

Front View

1. Function buttons (For more information, see Operating the Monitor)
2 Power On/O button (with LED indicator)

Back View

1

3

BZ02

Canada Class B ICES-003/NMB-003.
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: X.XX Wh

Удельная мощность рабочего режима - X.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - X.XX Вт
Потребляемая мощность изделием в выключенном режиме - X.XX Вт

Q40G019N-700-42A

1

2

2
3
4

XXXXXXX-XXXXX
KCC-REM-TPV-E2014Hc

신청인/제조자:

TPV Electronics(Fujian) Co., Ltd.

S/N: CN-12MWY-64180-341-001L

Made in China
Manufactured Date: Apr. 2013

REV A00

080-854-0066

Q40G019N-700-43A

5

Label Description Use

1 VESA mounting holes (100

mm)

2 Regulatory rating label Lists the regulatory approvals.
3 Regulatory rating label Lists the regulatory approvals.
4 Security lock slot Use a security lock with the slot to help

5 Dell soundbar mounting

brackets

12  About Your Monitor

DELL
Flat Panel Monitor /Monitor Plano Panel /

液晶顯示器/液晶显示器/모니터

X XX XXX-XX

Model No. /Modelo /型號/型号/모델명: E2014Hc

输入电源/정격입력: 100-240V 50/60Hz 1.5A
輸入電源: 交流電壓100-240伏特, 1.5安培, 50/60赫茲

Raheen Business Park Limerick Ireland www.dell.com
Made in China /Fabricado en China /

中國製造/中国制造/중국에서 만든

XXXXX

N889

Q40G019N-700-44A

To mount the monitor.

secure your monitor.
To attach the optional Dell Soundbar.

Side View

1 2

1 2

3

Right Side

Bottom View

E1914H:

Label Description Use

1 AC power connector To connect the monitor power cable.
2 VGA connector To connect your computer to the monitor using a

VGA cable.

E2014H:

Label Description Use

1 AC power connector To connect the monitor power cable.
2 DVI connector To connect your computer to the monitor using

a DVI cable.

3 VGA connector To connect your computer to the monitor using

a VGA cable.

About Your Monitor  13

Monitor Specifications

The following sections give you information about the various power
management modes and pin assignments for the various connectors of
your monitor.

Power Management Modes

If you have VESA’s DPM compliance display card or software installed
in your PC, the monitor automatically reduces its power consumption
when not in use. This is referred to as Power Save Mode. If the computer
detects input from keyboard, mouse, or other input devices, the monitor
automatically resumes functioning. The following table shows the power
consumption and signaling of this automatic power saving feature:

E1914H:

VESA Modes

Normal operation Active Active Active White 18 W (Maximum) **

Active-o mode Inactive Inactive Blank Glowing

Switch o - - O Less than 0.5 W *

Horizontal

Sync

Vertical

Sync

Video

Power
Indicator

white

Power

Consumption

12 W (Typical)
Less than 0.5 W

E2014H:

VESA Modes

Normal operation Active Active Active White 22 W (Maximum) **

Active-o mode Inactive Inactive Blank Glowing

Switch o - - O Less than 0.5 W*

Horizontal

Sync

Vertical

Sync

Video

Power

Indicator

white

Power

Consumption

14 W (Typical)
Less than 0.5 W

The OSD will only function in the normal operation mode. When any
button except power button is pressed in Active-off mode, the following
messages will be displayed:

Dell E1914H

There is no signal coming from your computer. Press any key on the

keyboard or move the mouse to wake it up.

14  About Your Monitor

Dell E2014H

There is no signal coming from your computer. Press any key on the
keyboard or move the mouse to wake it up. If there is no display,
press the monitor button now to select the correct input source on
the On-Screen-Display menu.

Activate the computer and monitor to gain access to the OSD.

NOTE: The Dell E1914H/E2014H monitor is ENERGY STAR®-

compliant.

* Zero-power consumption in OFF mode can only be achieved by

disconnecting the main cable from the monitor.

** Maximum power consumption with max luminance and contrast.

About Your Monitor  15

Pin Assignments

15-pin D-Sub connector

1 2 3 4 5

6 7 8 9 10

11 12 13 14 15

Pin Number Monitor Side of the 15-pin Side Signal Cable

1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R

7 GND-G
8 GND-B
9 DDC +5 V

10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock

16  About Your Monitor

DVI Connector

1 2 3 6 7

9

17 18 19 22 23 24

x x

10 11 14 15 16

x x
x x

8

Pin Number 24-pin Side of the Connected Signal Cable

1 TMDS RX2­2 TMDS RX2+
3 TMDS Ground
4 Floating
5 Floating
6 DDC Clock
7 DDC Data
8 Floating

9 TMDS RX1­10 TMDS RX1+
11 TMDS Ground
12 Floating
13 Floating
14 +5 V power
15 Self test
16 Hot Plug Detect
17 TMDS RX0­18 TMDS RX0+
19 TMDS Ground
20 Floating
21 Floating
22 TMDS Ground
23 TMDS Clock+
24 TMDS Clock-

About Your Monitor  17

Plug and Play Capability

You can install the monitor in any Plug and Play compatible system. The
monitor automatically provides the computer with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols
so that the system can configure itself and optimize the monitor settings.
Most monitor installations are automatic. You can select different settings
if required.

Flat-Panel Specifications

Model number Dell E1914H monitor Dell E2014H monitor

Screen type Active matrix - TFT LCD Active matrix - TFT LCD

Panel Type TN TN
Viewable image

dimensions:

Diagonal 47.01cm (18.51 inches) 49.40 cm (19.45 inches)

Horizontal 409.8 mm (16.13 inches) 432.0 +/- 1.92 mm

(17.00 +/- 0.08 inches)

Vertical 230.4 mm (9.07 inches) 239.76 +/- 3.42 mm

(9.44 +/- 0.13 inches)

Pixel pitch 0.30 mm 0.27 mm

Viewing angle:

Horizontal 90° typical 170° typical

Vertical 65° typical 160° typical

Luminance output 200 cd/m² (typical) 250 cd/m² (typical)

Contrast ratio 600 to 1 (typical) 1000 to 1 (typical)

Faceplate coating

Backlight LED light bar system LED light bar system

Response Time

Color Depth 16.7 mil colors 16.7 mil colors

Color Gamut 83 % (typical) ** 83 % (typical) **

Antiglare with hard­coating 3H

5 ms typical (black to
white)

Antiglare with hard­coating 3H

5 ms typical (black to
white)

** [E1914H/E2014H] color gamut (typical) is based on CIE1976 (83 %) and

CIE1931 (72 %) test standards.

18  About Your Monitor

Resolution Specifications

Model number Dell E1914H monitor Dell E2014H monitor

Scan range

• Horizontal 30 kHz to 83 kHz (automatic) 30 kHz to 83 kHz (automatic)

• Vertical 56 Hz to 75 Hz (automatic) 56 Hz to 76 Hz (automatic)

Maximum preset
resolution

1366 x 768 at 60 Hz 1600 x 900 at 60 Hz

Electrical Specifications

Model number Dell E1914H/E2014H monitor

Video input signals Analog RGB: 0.7 Volts +/- 5 %, 75 ohm input impedance

Synchronization input
signals

AC input voltage /
frequency / current

Inrush current 120 V: 30 A (Max.)

Separate horizontal and vertical synchronizations,
polarity-free TTL level, SOG (Composite SYNC on
green)

100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/1.5 A
(Max.)

240 V: 60 A (Max.)

About Your Monitor  19

Preset Display Modes

The following table lists the preset modes for which Dell guarantees
image size and centering:

E1914H:

Horizontal

Display Mode

Frequency

(kHz)

VESA, 720 x 400 31.5 70.0 28.3 -/+

VESA, 640 x 480 31.5 59.9 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1366 x 768 47.7 59.8 85.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

E2014H:

Horizontal

Display Mode

Frequency

(kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+

VESA, 640 x 480 31.5 59.9 25.2 -/-

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

Vertical)

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 900 60.0 60.0 108.0 +/+

20  About Your Monitor

Physical Characteristics

The following table lists the monitor's physical characteristics:

Model Number Dell E1914H monitor Dell E2014H monitor

Connector type D-subminiature, blue

connector

Signal cable type Analog: Detachable,

D-Sub, 15-pin, shipped
attached to the monitor

Dimensions: (with
stand)

Height 354.1 mm (13.94 inches) 358.8 mm (14.12 inches)

Width 446.4 mm (17.57 inches) 473.9 mm (typical),

D-subminiature, blue connector;
DVI-D: white connector

D-sub: Detachable, Analog, 15­pin.

DVI-D: Detachable, DVI-D, Solid
pins

468.6 mm (minimum)
(18.66 inches (typical),

18.45 inches (minimum))

Depth

Dimensions:
(without stand)

Height 267.0 mm (10.51 inches) 276.3 mm (10.88 inches)

Width 446.4 mm (17.57 inches) 473.9 mm (typical),

Depth 46.5 mm (1.83 inches) 46.5 mm (1.83 inches)

Stand dimensions:

• Height

• Width 180.6 mm (7.11 inches) 180.6 mm (7.11 inches)

• Depth 165.5 mm (6.52 inches) 165.5 mm (6.52 inches)

Weight:

Weight with
packaging

Weight with stand
assembly and cables

165.5 mm (6.52 inches) 165.5 mm (6.52 inches)

468.6 mm (minimum)
(18.66 inches (typical),

18.45 inches (minimum))

149.0 mm (5.87 inches) 149.0 mm (5.87 inches)

3.60 kg (7.94 lb) 4.25 kg (9.37 lb)

2.99 kg (6.59 lb) 3.14 kg (6.92 lb)

About Your Monitor  21

Weight without
stand assembly
(For wall mount
or VESA mount
considerations - no
cables)

Weight of stand
assembly

2.39 kg (5.27 lb) 2.41 kg (5.31 lb)

0.33 kg (0.73 lb) 0.33 kg (0.73 lb)

Environmental Characteristics

The following table lists the environmental conditions for your monitor:

Model Number Dell E1914H monitor Dell E2014H monitor

Temperature

• Operating

• Non-operating

Humidity

• Operating

• Non-operating

Altitude

• Operating

• Non-operating

Thermal dissipation 75.09 BTU/hour

0 °C to 40 °C (32 °F to
104 °F)

Storage: -20 °C to 60 °C
(-4 °F to 140 °F)

Shipping: -20 °C to 60 °C
(-4 °F to 140 °F)

10 % to 80 % (non­condensing)

Storage: 5 % to 90 %
(non-condensing)

Shipping: 5 % to 90 %
(non-condensing)

5,000 m (16,387 ft) max 5,000 m (16,387 ft) max

12,191 m (40,000 ft) max 12,191 m (40,000 ft) max

(maximum)

61.43 BTU/hour (typical)

0 °C to 40 °C (32 °F to
104 °F)

Storage: -20 °C to 60 °C
(-4 °F to 140 °F)

Shipping: -20 °C to 60 °C
(-4 °F to 140 °F)

10 % to 80 % (non­condensing)

Storage: 5 % to 90 %
(non-condensing)

Shipping: 5 % to 90 %
(non-condensing)

85.33 BTU/hour
(maximum)

68.26 BTU/hour (typical)

22  About Your Monitor

LCD Monitor Quality & Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for
one or more pixels to become fixed in an unchanging state. The visible
result is a fixed pixel that appears as an extremely tiny dark or bright
discolored spot. When the pixel remains permanently lit, it is known as a
“bright dot.” When the pixel remains black, it is known as a “dark dot.”

In almost every case, these fixed pixels are hard to see and do not
detract from display quality or usability. A display with 1 to 5 fixed pixels
is considered normal and within competitive standards. For more
information, see Dell Support site at:
http://www.dell.com/support/monitors.

Maintenance Guidelines

Caring for Your Monitor

CAUTION: Read and follow the safety instructions before cleaning
the monitor.

CAUTION: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.

For best practices, follow the instructions in the list below while
unpacking, cleaning, or handling your monitor:

• To clean your antistatic screen, slightly dampen a soft, clean cloth
with water. If possible, use a special screen-cleaning tissue or solution
suitable for the antistatic coating. Do not use benzene, thinner,
ammonia, abrasive cleaners, or compressed air.

• Use a slightly dampened, warm cloth to clean the plastics. Avoid using
detergent of any kind as some detergents leave a milky film on the
plastics.

• If you notice a white powder when you unpack your monitor, wipe it
off with a cloth. This white powder occurs during the shipping of the
monitor.

• Handle your monitor with care as a darker-colored monitor may
scratch and show white scuff marks more than a lighter-colored
monitor.

• To help maintain the best image quality on your monitor, use a
dynamically changing screen saver and power off your monitor when
not in use.

About Your Monitor  23

Setting Up the Monitor

Attaching the Stand

NOTE: The stand base is detached when the monitor is shipped from
the factory.

1. Assemble the stand riser to stand base.

a. Place the monitor stand base on a stable table top.

b. Slide the monitor stand body in the correct direction down onto the

stand base until it clicks into place.

2. Attach the stand assembly to the monitor:

a. Place the monitor on a soft cloth or cushion near the edge of desk.

b. Align the stand assembly bracket to the monitor groove.

c. Insert the bracket towards monitor until it locks in place.

24  Setting Up the Monitor

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.

To connect your monitor to the computer:

1. Turn o your computer and disconnect the power cable.

2. Connect either the white (digital DVI-D) or the blue (analog VGA)

display connector cable to the corresponding video port on the back
of your computer. Do not use both cables on the same at the same
time. Use both the cables only when they are connected to two
dierent computers with appropriate video systems.

Connecting the blue VGA Cable

Connecting the white DVI cable (for E2014H only)

Note: The graphics are used for the purpose of illustration only.
Appearance on the computer may vary.

Setting Up the Monitor  25

Removing the Monitor Stand

1

1

2

After placing the monitor panel on a soft cloth or cushion, complete the
following steps to remove the base:

1. Use a long screwdriver to push the release latch located in a hole just
above the stand.

2. Once the latch is released, remove the base away from the monitor.

26  Setting Up the Monitor

Wall Mounting (Optional)

1

2

figure 1

3

BZ02

Canada Class B ICES-003/NMB-003.
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: X.XX Wh

Удельная мощность рабочего режима - X.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - X.XX Вт
Потребляемая мощность изделием в выключенном режиме - X.XX Вт

Q40G019N-700-42A

DELL

Flat Panel Monitor /Monitor Plano Panel /

液晶顯示器/液晶显示器/모니터

XX XXXX-XX

S/N: CN-12MWY-64180-341-001L

XXXXXXX-XXXXX
KCC-REM-TPV-E2014Hc

Made in China

신청인/제조자:

Manufactured Date: Apr. 2013

TPV Electronics(Fujian) Co., Ltd.

REV A00

080-854-0066

Q40G019N-700-43A

figure 2
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible base

mounting kit.

1. Place the monitor panel on a soft cloth or cushion on a stable flat
table.

2. Remove the stand.

3. Remove the VESA™ Screw Cover (figure 1)

4. Use a screwdriver to remove the four screws securing the plastic

cover. (figure 2)

5. Attach the mounting bracket from the wall mounting kit to the LCD.

6. Mount the LCD on the wall by following the instructions that came

with the base mounting kit.

NOTE: For use only with UL-listed wall mount bracket with minimum
weight/load bearing capacity of 9.00 kg (for E1914H)/ 9.12 kg (for
E2014H)

Model No. /Modelo /型號/型号/모델명: E2014Hc

输入电源/정격입력: 100-240V 50/60Hz 1.5A
輸入電源: 交流電壓100-240伏特, 1.5安培, 50/60赫茲

Raheen Business Park Limerick Ireland www.dell.com
Made in China /Fabricado en China /
中國製造/中国制造/중국에서 만든

XXXXX

N889

Q40G019N-700-44A

Setting Up the Monitor  27

Operating the Monitor

Power On the Monitor

Press the button to turn on the monitor.

Using the Front-Panel Controls

Use the keys on the front of the monitor to adjust the image settings.

Preset Mdoes

Brightness / Contrast

Menu

Exit

Front-Panel Keys Description

A

Preset modes

B

Brightness /Contrast

C

Menu

D

Exit

Use the Preset modes key to choose from a list of
preset color modes. See Using the OSD Menu.

Use the Brightness / Contrast key to direct access
to the "Brightness" and "Contrast" control menu.

Use the Menu key to open the on-screen display
(OSD).

Use the Exit key to exit on-screen display (OSD)
from menu and sub-menus.

A

B

C

D

28  Operating the Monitor

Front-Panel Keys

Front-Panel Keys Description

A

Up

B

Down

Use the Up key to adjust (increase ranges) items in the OSD
menu.

Use the Down key to adjust (decrease ranges) items in the
OSD menu.

C

D



OK



Back

Use the OK key to confirm your selection.

Use the Back key to go back to the previous menu.

Operating the Monitor  29

Using the On-Screen Display (OSD) Menu

75

75

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and
then wait for the OSD menu to disappear.

1. Press the button to open the OSD menu and display the main
menu.

Main Menu

Dell E1914H Energy Use

Brightness / Contrast

Auto Adjust

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

75 75

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast

Auto Adjust

Input Source

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

30  Operating the Monitor

2. Press the and buttons to toggle between options in the Menu. As

75

75

you move from one icon to another, the option name is highlighted.

3. To select the highlighted item on the menu press the button again.

4. Press the and buttons to select the desired parameter.

5. Press the button to enter the slide bar and then use the or

buttons, according to the indicators on the menu, to make your
changes.

6. Select the  to return to previous menu without accepting current
settings or  to accept and return to previous menu.

The table below provides a list of all the OSD menu options and their
functions.

Icon Menu and

Submenus

Energy Use This meter shows the energy level being consumed by the

Brightness/
Contrast

Description

monitor in real time.
Use the Brightness and Contrast menu to adjust the

Brightness/Contrast.

Dell E1914H Energy Use

Brightness / Contrast

Auto Adjust

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

75 75

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast

Auto Adjust

Input Source

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Operating the Monitor  31

Brightness

Allows you to adjust the brightness or luminance of the
backlight.

Press the key to increase brightness and press the
key to decrease brightness (min 0 ~ max 100).

Contrast Allows you to adjust the contrast or the degree of

dierence between darkness and lightness on the monitor
screen. Adjust brightness first, and adjust contrast only if
you need further adjustment.

Press the key to increase contrast and press the key
to decrease contrast (min 0 ~ max 100).

32  Operating the Monitor

Auto Adjust Use this key to activate automatic setup and adjust menu.

t

Dell E1914H Energy Use

Brightness / Contras

Auto Adjust Press  to adjust the screen automatically.

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast

Auto Adjust Press

Input Source

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

to adjust the screen automatically.



The following dialog appears on a black screen as the
monitor self-adjusts to the current input:

Auto Adjustment in Progress...

Auto Adjustment allows the monitor to self-adjust to the
incoming video signal. After using Auto Adjustment, you
can further tune your monitor by using the Pixel Clock
(Coarse) and Phase (Fine) controls under Display Settings.

NOTE: Auto Adjust does not occur if you press the button
while there are no active video input signals or attached
cables.

This option is only available when you are using the analog
(VGA) connector.

Operating the Monitor  33

Input Source

(for E2014H
only)

Auto Select
VGA

DVI-D

Use the Input Source menu to select between dierent
video signals that may be connected to your monitor.

Dell E2014H Energy Use

Brightness / Contrast Auto Select

Auto Adjust VGA

Input Source DVI - D

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Select Auto Select to scan for available input signals.
Select VGA input when you are using the analog (VGA)
connector. Push to select the VGA input source.

Select DVI-D input when you are using the Digital (DVI)
connector. Push to select the DVI input source.

34  Operating the Monitor

Color

Settings

Input Color

Format

Use the Color Settings menu to adjust the monitor's color
settings.

Dell E1914H Energy Use

Brightness / Contrast Input Color Format RGB

Auto Adjust Preset Modes Standard

Color Settings Reset Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast Input Color Format RGB

Auto Adjust Preset Modes Standard

Input Source

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Reset Color Settings

Allows you to set the video input mode to:

• RGB: Select this option if your monitor is
connected to a computer or DVD player using the
HDMI to DVI adapter.

• YPbPr: Select this option if your DVD player
supports only YPbPr output.

Operating the Monitor  35

Preset Modes Allows you to choose from a list of preset color modes.

Dell E1914H Energy Use

Brightness / Contrast Input Color Format

Auto Adjust Preset Modes Standard

Color Settings Reset Color Settings Multimedia

Display Settings Text

Energy Settings

Menu Settings Cool

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast Input Color Format

Auto Adjust Preset Modes Standard

Input Source Reset Color Settings Multimedia

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Warm

Custom ColorOther Settings

Text

Warm

Cool

Custom Color

• Standard: Loads the monitor's default color
settings. This is the default preset mode.

• Multimedia: Loads color settings ideal for
multimedia applications.

• Text: Loads color settings ideal for office
environment.

• Warm: Increases the color temperature. The
screen appears warmer with a red/yellow tint.

• Cool: Decreases the color temperature. The
screen appears cooler with a blue tint.

• Custom Color: Allows you to manually adjust the
color settings. Press the

and

keys to adjust
the Red, Green, and Blue values and create your
own preset color mode.

Reset Color

Settings

Resets your monitor's color settings to the factory defaults.

36  Operating the Monitor

Display
Settings

Aspect Ratio

Horizontal
Position

Vertical

Position

Sharpness

Pixel Clock

Phase

Use the Displays Settings menu to adjust the monitor's
display settings.

Dell E1914H Energy Use

Brightness / Contrast Aspect Ratio Wide 16:9

Auto Adjust Horizontal Position 50

Color Settings Vertical Position

Display Settings Sharpness 50

Energy Settings

Menu Settings Phase

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast

Auto Adjust

Color Settings Sharpness 50

Display Settings Pixel Clock 50

Energy Settings Phase 50

Menu Settings Reset Display Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Pixel Clock 50

Reset Display Settings

Aspect Ratio Wide 16:9

Horizontal Position 50

Vertical Position 50Input Source

50

50

Adjusts the image ratio as Wide 16:9, 4:3, or 5:4.
NOTE: Wide 16:9 adjustment is not required at maximum

preset resolution 1366 x 768 (for E1914H) or 1600 x 900
(for E2014H).

Use or the buttons to adjust image left and right.
Minimum is '0' (-). Maximum is '100' (+).

Use the or buttons to adjust image up and down.
Minimum is '0' (-). Maximum is '100' (+).

This feature can make the image look sharper or softer. Use

or to adjust the sharpness from '0' to '100'.

The Phase and Pixel Clock adjustments allow you to adjust
your monitor to your preference. Use or buttons to
adjust for best image quality.

If satisfactory results are not obtained using the Phase
adjustment, use the Pixel Clock (coarse) adjustment and
then use Phase (fine), again.

Operating the Monitor  37

Reset Display

Settings

Energy
Settings

Power Button

LED
Reset Energy

Settings

Select this option to restore default display settings.

Dell E1914H Energy Use

Brightness / Contrast Power Button LED On

Auto Adjust Reset Energy Settings

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast Power Button LED O n

Auto Adjust Reset Energy Settings

Input Source

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Allows you to set the power LED indicator on or o to save
energy.

Select this option to restore default Energy Settings.

38  Operating the Monitor

Menu Settings Select this option to adjust the settings of the OSD such as,

the languages of the OSD, the amount of time the menu
remains on screen, and so on.

Language

Dell E1914H Energy Use

Brightness / Contrast Language English

Auto Adjust Transparency 20

Color Settings Timer 20s

Display Settings Lock Unlock

Energy Settings Reset Menu Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast Language English

Auto Adjust Transparency 20

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Allows you to set the OSD display to one of eight

Timer 20sInput Source

Lock UnlockColor Settings

Reset Menu Settings

languages: English, Spanish, French, German, Portuguese,
Russian, Simplified Chinese, or Japanese.

Transparency

Allows you to adjust the OSD background from opaque to
transparent.

Timer

Allows you to set the time for which the OSD remains
active after you press a key on the monitor.

Use the and keys to adjust the slider in 1 second
increments, from 5 to 60 seconds.

Lock

Controls user access to adjustments. When Lock is
selected, no user adjustments are allowed. All keys are
locked except  key.

NOTE: When the OSD is locked, pressing the menu key
takes you directly to the OSD settings menu, with 'OSD
Lock' pre-selected on entry. Press and hold  key for 10
seconds to unlock and allow user access to all applicable
settings.

Operating the Monitor  39

Reset Menu

Settings

Other
Settings

DDC/CI

Select this option to restore default menu settings.

Dell E1914H Energy Use

Brightness / Contrast DDC/CI Enable

Auto Adjust LCD Conditioning Disable

Color Settings Reset Other Settings

Display Settings Factory Reset

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast DDC/CI Enable

Auto Adjust LCD Conditioning Disable

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Reset All Settings

Reset Other SettingsInput Source

Factory Reset Reset All SettingsColor Settings

DDC/CI (Display Data Channel/Command Interface) allows
a software on your computer to adjust the monitor display
settings like the brightness, color balance etc.

Enable (Default): Optimizes the performance of your
monitor and provides a better customer experience.

Disable: Disables the DDC/CI option and the following
message appears on the screen.

Dell E1914H / E2014H

The function of adjusting display setting using PC application will be

disabled.

Do you wish to disable DDC/CI function?

No

Yes

40  Operating the Monitor

LCD

Do you wish to continue?

Conditioning

This feature will help reduce minor cases of image
retention.

If an image appears to be stuck on the monitor, select LCD
Conditioning to help eliminate any image retention. Using
the LCD Conditioning feature may take some time. LCD
Conditioning feature cannot remove severe cases of image
retention or burn-in.

NOTE: Use LCD Conditioning only when you experience
a problem with image retention.

The below warning message appears once user selects
“Enable" LCD Conditioning.

Dell E1914H / E2014H

The feature will help reduce minor cases of image retention. Depending on

the degree of image retention, the program may take some time to run.

No

Yes

Reset Other

Settings
Factory Reset

Select this option to restore default other settings, such as
DDC/CI.

Resets all OSD settings to the factory preset values.

Operating the Monitor  41

Personalize Selecting this option allows you to set two shortcut keys.

Dell E1914H Energy Use

Brightness / Contrast Shortcut Key 1 Preset Modes

Auto Adjust Shortcut Key 2 Brightness / Contrast

Color Settings Reset Personalization

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast Shortcut Key 1 Preset Modes

Auto Adjust Shortcut Key 2 Brightness / Contrast

Input Source

Color Settings

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Reset Personalization

Shortcut Key 1

User can select from "Preset Modes", "Brightness/Contrast",
"Auto Adjust", "Input Source" (for E2014H only), "Aspect
Ratio" and set as shortcut key.

Dell E1914H Energy Use

Brightness / Contrast

Color Settings Reset Personalization

Display Settings

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

42  Operating the Monitor

Shortcut Key 1 Preset Modes

Shortcut Key 2 Brightness / ContrastAuto Adjust

Auto Adjust

Aspect Raito

Shortcut Key 2

Dell E2014H Energy Use

Brightness / Contrast Shortcut Key 1 Preset Modes

Shortcut Key 2 Brightness / ContrastAuto Adjust

Input Source Reset Personalization

Color Settings Input Source

Display Settings Aspect Raito

Energy Settings

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Auto Adjust

User can select from "Preset Modes", "Brightness/Contrast",
"Auto Adjust", "Input Source" (for E2014H only), "Aspect
Ratio" and set as shortcut key.

Dell E1914H Energy Use

Brightness / Contrast Shortcut Key 1

Auto Adjust Shortcut Key 2 Preset Modes

Color Settings Reset Personalization Brightness / Contrast

Display Settings Auto Adjust

Energy Settings

Menu Settings

Other Settings

Personalize

Aspect Raito

Reset

Personaliza-

tion

Resolution: 1024x768, 60Hz Maximum Resolution: 1366x768, 60Hz

Dell E2014H Energy Use

Brightness / Contrast Shortcut Key 1

Auto Adjust Shortcut Key 2 Preset Modes

Input Source Reset Personalization Brightness / Contrast

Color Settings

Display Settings Input Source

Energy Settings Aspect Raito

Menu Settings

Other Settings

Personalize

Resolution: 1024x768, 60Hz Maximum Resolution: 1600x900, 60Hz

Auto Adjust

Allows you to restore shortcut key to the default setting.

Operating the Monitor  43

OSD Messages

change your input timing to 1366x768，60Hz or any other monitor

change your input timing to 1600x900, 60Hz or any other monitor

When the monitor does not support a particular resolution mode you will
see the following message:

E1914H:

Dell E1914H

The current input timing is not supported by the monitor display. Please

listed timing as per the monitor specifications.

E2014H:

Dell E2014H

The current input timing is not supported by the monitor display. Please

listed timing as per the monitor specifications.

This means that the monitor cannot synchronize with the signal that
it is receiving from the computer. See Monitor Specifications for the
horizontal and vertical frequency ranges addressable by this monitor.
Recommended mode is 1366 x 768 (for E1914H) or 1600 x 900 (for
E2014H).

44  Operating the Monitor

You will see the following message before the DDC/CI function is
disabled.

Dell E1914H / E2014H

The function of adjusting display setting using PC application will be

disabled.

Do you wish to disable DDC/CI function?

No

Yes

When the monitor enters the Power Save mode, the following message
appears:

Dell E1914H / E2014H

Entering Power Save Mode.

Activate the computer and wake up the monitor to gain access to the
OSD.

If you press any button other than the power button, the following
messages will appear depending on the selected input:

Dell E1914H

There is no signal coming from your computer. Press any key on the

keyboard or move the mouse to wake it up.

Operating the Monitor  45

Dell E2014H

There is no signal coming from your computer. Press any key on the
keyboard or move the mouse to wake it up. If there is no display,
press the monitor button now to select the correct input source on
the On-Screen-Display menu.

If VGA or DVI cable is not connected, a floating dialog box as shown below
appears. The monitor will enter Power Save Mode after 5 minutes if left at
this state.

Dell E1914H / E2014H

No VGA Cable

The display will go into Power Save Mode in 5 minutes

Dell E2014H

No DVI-D Cable

The display will go into Power Save Mode in 5 minutes

See Solving Problems for more information.

46  Operating the Monitor

Setting the Maximum Resolution

To set the Maximum resolution for the monitor:
Windows XP:

1. Right-click on the desktop and select Properties.

2. Select the Settings tab.

3. Set the screen resolution to 1366 x 768 (for E1914H) or 1600 x 900 (for

E2014H).

4. Click OK.

Windows Vista® ,Windows® 7 ,Windows® 8:

1. For Windows® 8 only, select the Desktop tile to switch to classic
desktop.

2. Right-click on the desktop and click Screen Resolution.

3. Click the dropdown list of the screen resolution and select 1366 x 768

(for E1914H) or 1600 x 900 (for E2014H).

4. Click OK.

If you do not see 1366 x 768 (for E1914H) or 1600 x 900 (for E2014H) as
an option, you may need to update your graphics driver. Depending on
your computer, complete one of the following procedures:

If you have a Dell desktop or portable computer:

• Go to www.dell.com/support, enter your service tag, and download
the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

• Go to the support site for your computer and download the latest
graphic drivers.

• Go to your graphics card website and download the latest graphic
drivers.

Operating the Monitor  47

Using the Tilt

Tilt

With the stand assembly, you can tilt the monitor for the most
comfortable viewing angle.

21° typical (maximum 22°) 5° typical (maximum 5.5°)

NOTE: The stand base is detached when the monitor is shipped from the
factory.

48  Operating the Monitor

Troubleshooting

WARNING: Before you begin any of the procedures in this section,
follow the Safety Instruction

Self-Test

Your monitor provides a self-test feature that allows you to check
whether your monitor is functioning properly. If your monitor and
computer are properly connected but the monitor screen remains dark,
run the monitor self-test by performing the following steps:

1. Turn o both your computer and the monitor.

2. Unplug the video cable from the back of the computer. To ensure

proper Self-Test operation, remove both Digital (white connector) and
the Analog (blue connector) cables from the back of computer.

3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black

background) if the monitor cannot sense a video signal and is working
correctly. While in self-test mode, the power LED remains white. Also,
depending upon the selected input, one of the dialogs shown below
will continuously scroll through the screen.

Dell E1914H / E2014H

No VGA Cable

The display will go into Power Save Mode in 5 minutes

4. This box also appears during normal system operation, if the video
cable becomes disconnected or damaged. The monitor will enter

Power Save Mode after 5 minutes if left at this state.

5. Turn o your monitor and reconnect the video cable; then turn on

both your computer and the monitor.

If your monitor screen remains blank after you use the previous
procedure, check your video controller and computer, because your
monitor is functioning properly.

NOTE: Self-test feature check is not available for S-Video, Composite,
and Component video modes.

Troubleshooting  49

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the
screen abnormality you are experiencing is an inherent problem with your
monitor, or with your computer and video card.

1

2

3

4

5

NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of
the screen).

2. Unplug the video cable(s) from the back of the computer or
monitor. The monitor then goes into the self-test mode.

3. Press and hold the Button 1 and Button 4 on the front panel
simultaneously for 2 seconds. A gray screen appears.

4. Carefully inspect the screen for abnormalities.

5. Press the Button 4 on the front panel again. The color of the screen

changes to red.

6. Inspect the display for any abnormalities.

7. Repeat steps 5 and 6 to inspect the display in green, blue, black,

white screens.

The test is complete when the white screen appears. To exit, press the
Button 4 again.

If you do not detect any screen abnormalities upon using the built-in
diagnostic tool, the monitor is functioning properly. Check the video card
and computer.

50  Troubleshooting

Common Problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions.

Common Symptoms What You

Experience

No Video/Power LED oNo picture •Ensure that the video cable

No Video/Power LED onNo picture or no

brightness

Poor Focus Picture is fuzzy, blurry,

or ghosting

Shaky/Jittery Video Wavy picture or fine

movement

Possible Solutions

connecting the monitor and
the computer is properly
connected and secure.

•Verify that the power outlet is
functioning properly using any
other electrical equipment.

•Ensure that the power button is
depressed fully.

•Check the LED Button option
under Energy Setting in OSD
menu

•Increase brightness & contrast
controls via OSD.

•Perform monitor self-test
feature check.

•Check for bent or broken pins
in the video cable connector.

•Ensure that the correct input
source is selected via the Input
Source Select menu.

•Run the built-in diagnostics.

•Perform Auto Adjust via OSD.

•Adjust the Phase and Pixel

Clock controls via OSD.

•Eliminate video extension
cables.

•Reset the monitor to Factory
Settings.

•Change the video resolution to
the correct aspect ratio (16:9).

•Perform Auto Adjust via OSD.

•Adjust the Phase and Pixel

Clock controls via OSD.

•Reset the monitor to Factory
Settings.

•Check environmental factors.

•Relocate the monitor and test

in another room.

Troubleshooting  51

Missing Pixels LCD screen has spots •Cycle power on-o.

Stuck-on Pixels LCD screen has bright

spots

Brightness Problems Picture too dim or too

bright

Geometric Distortion Screen not centered

correctly

Horizontal/Vertical
Lines

Screen has one or
more lines

•Pixel that is permanently o is a
natural defect that can occur in
LCD technology.

For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:

www.dell.com/support/
monitors.

•Cycle power on-o.

•Pixel that is permanently o is a

natural defect that can occur in
LCD technology.

For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:

www.dell.com/support/
monitors.

•Reset the monitor to Factory
Settings.

•Auto Adjust via OSD.

•Adjust brightness & contrast

controls via OSD.

•Reset the monitor to Factory
Settings.

•Auto Adjust via OSD.

•Adjust brightness & contrast

controls via OSD.

NOTE: When using ‘DVI-D’, the
positioning adjustments are not
available.

•Reset the monitor to Factory
Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock

controls via OSD.

•Perform monitor self-test
feature check and determine if
these lines are also in self-test
mode.

•Check for bent or broken pins
in the video cable connector.

NOTE: When using ‘DVI-D’,
the Pixel Clock and Phase
adjustments are not available.

52  Troubleshooting

Synchronization
Problems

Safety-Related Issues Visible signs of smoke

Intermittent Problems Monitor malfunctions

Screen is scrambled or
appears torn

or sparks

on & o

•Reset the monitor to Factory
Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock

controls via OSD.

•Perform monitor self-test
feature check to determine if
the scrambled screen appears
in self-test mode.

•Check for bent or broken pins
in the video cable connector.

•Restart the computer in the
safe mode.

•Do not perform any
troubleshooting steps.

•Contact Dell immediately.

•Ensure that the video cable

connecting the monitor to
the computer is connected
properly and is secure.

•Reset the monitor to Factory
Settings.

•Perform monitor self-test
feature check to determine if
the intermittent problem occurs
in self-test mode.

Troubleshooting  53

Missing Color Picture missing color •Perform monitor self-test

Wrong Color Picture color not good •Change the Color Setting Mode

Image retention from
a static image left on
the monitor for a long
period of time

Faint shadow from the
static image displayed
appears on the screen

feature check.

•Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.

•Check for bent or broken pins
in the video cable connector.

in the Color Settings OSD to
Graphics or Video depending
on the application.

•Try dierent Color Preset
Settings in Color Settings OSD.
Adjust R/G/B value in Color
Settings OSD if the Color
Management is turned o.

•Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.

•Use the Power Management
feature to turn o the monitor
at all times when not in use (for
more information, see Power
Management Modes.

•Alternatively, use a dynamically
changing screensaver.

Product-Specific Problems

Specific Symptoms What You

Experience

Screen image is too
small

Cannot adjust the
monitor with the
buttons on the front
panel

No Input Signal when
user controls are
pressed

Image is centered on
screen, but does not
fill entire viewing area

OSD does not appear
on the screen

No picture, the LED
light is white. When
you press “up”, “down”
or “Menu” key, the
message “ No input
signal” will appear.

54  Troubleshooting

Possible Solutions

•Reset the monitor to Factory
Settings.

•Turn o the monitor, unplug
the power cord, plug back, and
then turn on the monitor.

•Check the signal source. Ensure
the computer is not in the
power saving mode by moving
the mouse or pressing any key
on the keyboard.

•Check whether the signal cable
is plugged in properly. Re-plug
the signal cable if necessary.

•Reset the computer or video
player.

The picture does not
fill the entire screen

The picture cannot fill
the height or width of
the screen

•Due to dierent video formats
(aspect ratio) of DVDs, the
monitor may display in full
screen.

•Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function is not
available.

Dell Soundbar Problems

Common Symptoms What You

Experience

No sound for system
where the Soundbar
draws power from an
AC adapter

No Sound Soundbar has power -

No power to
Soundbar - the power
indicator is o

power indicator is on

Possible Solutions

•Turn the Power/Volume knob
on the Soundbar clockwise to
the middle position; check if
the power indicator (white LED)
on the front of the Soundbar is
illuminated.

•Confirm that the power cable
from the Soundbar is plugged
into the adapter.

•Plug the audio line-in cable into
the computer’s audio out jack.

•Set all volume controls to their
maximum and ensure that the
mute option is not enabled.

•Play some audio content on the
computer (example, audio CD,
or MP3).

•Turn the Power/Volume knob
on the Soundbar clockwise to a
higher volume setting.

•Clean and reseat the audio line­in plug.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).

Troubleshooting  55

Distorted Sound Computer’s sound

card is used as the
audio source

Distorted Sound Other audio source is

used

Unbalanced Sound
Output

Sound from only one
side of Soundbar

•Clear any obstructions between
the Soundbar and the user.

•Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card.

•Set all Windows volume
controls to their midpoints.

•Decrease the volume of the
audio application.

•Turn the Power/Volume knob
on the Soundbar counter­clockwise to a lower volume
setting.

•Clean and re-seat the audio
line-in plug.

•Troubleshoot the computer’s
sound card.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).

•Avoid using an audio cable
extension or audio jack
converter.

•Clear any obstructions between
the Soundbar and the user.

•Confirm that the audio line-in
plug is completely inserted into
the jack of the audio source.

•Decrease the volume of the
audio source.

•Turn the Power/Volume knob
on the Soundbar counter­clockwise to a lower volume
setting.

•Clean and reseat the audio line­in plug.

•Clear any obstructions between
the Soundbar and the user.

•Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card or
audio source.

•Set all Windows audio
balance controls (L-R) to their
midpoints.

•Clean and reseat the audio line­in plug.

•Troubleshoot the computer’s
sound card.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).

56  Troubleshooting

Low Volume Volume is too low •Clear any obstructions between

the Soundbar and the user.

•Turn the Power/Volume knob
on the Soundbar clockwise to
the maximum volume setting.

•Set all Windows volume
controls to their maximum.

•Increase the volume of the
audio application.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player)

Troubleshooting  57

Appendix

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Product Information Guide.

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory
compliance website located at www.dell.com\regulatory_compliance.

This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:

(1) this device may not cause harmful interference
(2) this device must accept any interference received including

interference that may cause undesired operation

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-

3355).

NOTE:If you do not have an active Internet connection, you can find

contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.

Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services

may not be available in your area.
To get online monitor support content:

1. Visit www.dell.com/support/monitors
To contact Dell for sales, technical support, or customer service issues:

1. Visit www.dell.com/support.

2. Verify your country or region in the Choose A Country/Region

drop-down menu at the top left of the page.

3. Click Contact Us on the top left side of the page.

4. Select the appropriate service or support link based on your need.

5. Choose the method of contacting Dell that is convenient for you.

58  Appendix

Setting Up Your Monitor

Setting the display resolution to 1366 x 768 (for E1914H) or 1600 x 900 (for E2014H) (Maximum)

For optimal display performance while using the Microsoft Windows
operating systems, set the display resolution to 1366 x 768 (for E1914H) or
1600 x 900 (for E2014H) pixels by performing the following steps:

In Windows XP:

1. Right-click on the desktop and click Properties.

2. Select the Settings tab.

3. Move the slider-bar to the right by pressing and holding the left-

mouse button and adjust the screen resolution to 1366 x 768 (for
E1914H) or 1600 x 900 (for E2014H).

4. Click OK.

In Windows Vista®, Windows® 7, Windows® 8:

1. For Windows® 8 only, select the Desktop tile to switch to classic

desktop.

2. Right-click on the desktop and click Screen Resolution.

3. Click the dropdown list of the screen resolution and select 1366 x 768

(for E1914H) or 1600 x 900 (for E2014H).

4. Click OK.

If you do not see 1366 x 768 (for E1914H) or 1600 x 900 (for E2014H) as
an option, you may need to update your graphics driver. Please choose
the scenario below that best describes the computer system you are
using, and follow the provided

1: If you have a Dell desktop or a Dell portable computer with Internet

access

2:If you have a non Dell desktop, portable computer, or graphics card

Setting Up Your Monitor  59

If you have a Dell desktop or a Dell portable computer with Internet access

1. Go to http://www.dell.com/support, enter your service tag, and

download the latest driver for your graphics

2. After installing the drivers for your graphics adapter, attempt to set
the resolution to 1366 x 768 (for E1914H) or 1600 x 900 (for E2014H)
again.

NOTE: If you are unable to set the resolution to 1366 x 768 (for
E1914H) or 1600 x 900 (for E2014H), please contact Dell to inquire
about a graphics adapter that supports these resolutions.

If you have a non Dell desktop, portable computer, or graphics card

In Windows Vista®, Windows® 7, Windows® 8:

1. For Windows® 8 only, select the Desktop tile to switch to classic
desktop.

2. Right-click on the desktop and click Personalization.

3. Click Change Display Settings.

4. Click Advanced Settings.

5. Identify your graphics controller supplier from the description at the

top of the window (e.g. NVIDIA, ATI, Intel etc.).

6. Please refer to the graphics card provider website for updated driver
(for example, http://www.ATI.com OR http://www.NVIDIA.com ).

7. After installing the drivers for your graphics adapter, attempt to set
the resolution to 1366 x 768 (for E1914H) or 1600 x 900 (for E2014H)
again.

NOTE: If you are unable to set the resolution to 1366 x 768 (for
E1914H) or 1600 x 900 (for E2014H), please contact the manufacturer
of your computer or consider purchasing a graphics adapter that will
support the video resolution of 1366 x 768 (for E1914H) or 1600 x 900
(for E2014H).

60  Setting Up Your Monitor

Procedures for setting up dual monitors in Windows Vista® , Windows® 7 or Windows® 8

For Windows Vista®

Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.

Method 1: Using keyboard shortcut “Win+P”

1. Press the Windows logo key + P on your keyboard.

2. While holding down the Windows logo key, press P to toggle between

the display selections.

Method 2: Using the “Personalize” menu

1. Right-click on the desktop and click Personalize.

Setting Up Your Monitor  61

2. Click Display Settings.

3. Click Identify Monitors.

• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

62  Setting Up Your Monitor

For Windows® 7

Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.

Method 1: Using keyboard shortcut “Win+P”

1. Press the Windows logo key + P on your keyboard.

2. While holding down the Windows logo key, press P to toggle between

the display selections.

Method 2: Using the “Screen Resolution” menu

1. Right-click on the desktop and click Screen resolution.

Setting Up Your Monitor  63

2. Click Multiple displays to choose a display selection. If you do not see
the additional monitor listed, click Detect.

• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

64  Setting Up Your Monitor

For Windows® 8

Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.

Method 1: Using keyboard shortcut “Win+P”

1. Press the Windows logo key + P on your keyboard.

2. While holding down the Windows logo key, press P to toggle between

the display selections.

Method 2: Using the “Screen Resolution” menu

1. From the Start screen, select Desktop tile to switch to the Classic

Windows desktop.

Setting Up Your Monitor  65

2. Right-click on the desktop and click Screen resolution.

3. Click Multiple displays to choose a display selection. If you do not see

the additional monitor listed, click Detect.

• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

66  Setting Up Your Monitor

Setting Display Styles For Multiple Monitor

After the external monitor(s) have been set up, users can select the
desired display style from Multiple displays menu: Duplicate, Extend,
Show Desktop On.

• Duplicate these displays: Duplicate the same screen on two monitors
with the same resolution, chosen based on the monitor with a lower
resolution.

For Windows Vista®

[DUPLICATE NOT AVAILABLE]

For Windows® 7

Setting Up Your Monitor  67

For Windows® 8

68  Setting Up Your Monitor

• Extend these displays: This option is recommended when an external
monitor is connected to a laptop, and each monitor can display
different screen independently to improve user convenience. The
relative position of the screens can be set up here, for example monitor
1 may be set up to be to the left of monitor 2 or vice versa. This
depends on the physical position of the LCD monitor in relation to the
laptop. The horizontal line displayed on both monitors can be based on
the laptop or external monitor. These are all adjustable options, and all
a user need do is drag the monitor of the main screen to the extended
monitor.

For Windows Vista®

Setting Up Your Monitor  69

For Windows® 7

For Windows® 8

70  Setting Up Your Monitor

• Show desktop only on…: Display the status of a particular monitor.
This option is typically chosen when the laptop is used as a PC so the
user can enjoy a large external monitor. Most current laptops support
mainstream resolutions. As shown in the figure above, the resolution
of the laptop monitor is only 1280 x 800, but after connecting a 27”
external LCD monitor, users can immediately improve their visual
enjoyment to 1920 x 1080 Full HD quality.

For Windows Vista®

Setting Up Your Monitor  71

For Windows® 7

72  Setting Up Your Monitor

For Windows® 8

Setting Up Your Monitor  73

74 

 75

76 

 77

78 

 79

80 

 81