Dell 840 User Manual

Download

Page 1

Dell™ PowerEdge™ 840 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a re gistered trademark of Novell, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2006 P/N DJ894 Rev. A00

Page 3

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices NIC Indicator Codes

Diagnostics Indicator Codes

Hard-Drive Indicator Codes

System Messages

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Baseboard Management Controller Messages

. . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . 28

2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 29

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 29

Responding to Error Messages Using the System Setup Program

. . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . 29

System Setup Options

Main Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CPU Information Screens Integrated Devices Screen Console Redirection Screen System Security Screen Exit Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . 35

Contents 3

Page 4

System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 37

Using the System Password Using the Setup Password

. . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . 39

3 Installing System Components . . . . . . . . . . . . . . . . . . . . 41

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Inside the System

Opening the System

Removing the Bezel Removing the Cover

Front-Panel Drive Inserts

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Removing the Front-Panel Drive Inserts Installing the Front-Panel Drive Inserts

Closing the System

Replacing the Cover Installing the Bezel

Connecting Drives

Interface Cables

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Drive Cable Configurations DC Power Cables

Diskette Drive

Removing a Diskette Drive Installing a Diskette Drive

Optical or Tape Drives

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Installing an Optical or Tape Drive

. . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . 50

4 Contents

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hard Drive Installation Guidelines Configuring the Boot Drive Removing a Hard Drive from the Drive Bay Installing a Hard Drive in the Drive Bay

. . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . 55

Removing a Hard Drive from a Lever-Release Drive Carrier Installing an Hard Drive in the Lever-Release Drive Carrier Hot-Plug SATA Hard Drives Using the SAS Backplane Removing a Hot-Plug SAS or SATA Hard Drive

. . . . . . . . . . . . . . . 64

. . . . . . . . 59

. . . . . . . . 60

. . . . . . . . . . . 61

Page 5

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Removing the Cooling Shroud Installing the Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . 65

Cooling Fans

Power Supply

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing the Front System Fan Installing the Front System Fan Removing the Back System Fan Installing the Back System Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing the Power Supply Replacing the Power Supply

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Installing an Expansion Card Removing an Expansion Card

. . . . . . . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . 72

. . . . . . . . . . . . . . . . . . . . . . . . 73

Replacing the SAS Controller Card Battery

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

General Memory Module Installation Guidelines Installing Memory Modules Removing Memory Modules

Microprocessor

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Removing the Processor Installing a Processor

Installing a RAC Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . 76

System Battery

Replacing the System Battery

Front I/O Panel (Service-Only Parts Procedure)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . 85

Removing the Control Panel Assembly and Chassis-Intrusion

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Switch Installing the Control Panel Assembly

System Board (Service-Only Parts Procedure)

Removing the System Board Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . . . . . . . 89

. . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . 87

Contents 5

Page 6

4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 91

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 91

Start-Up Routine

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Troubleshooting IRQ Assignment Conflicts Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

Troubleshooting Serial I/O Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . . . 94

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Troubleshooting External Connections

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . . . . . . . . . . . . . 97

. . . . . . . . . . . . . . . . . . . . . . . 98

. . . . . . . . . . . . . . . . . . . . . . . . 98

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . . 99

. . . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . . . . . . . 99

6 Contents

Troubleshooting System Memory

Troubleshooting a Diskette Drive

Troubleshooting an Optical Drive

Troubleshooting an External SCSI Tape Drive

Troubleshooting a Hard Drive

Troubleshooting SATA Hard Drives

Troubleshooting a SATA Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . 100

. . . . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . . . . . . 102

. . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . . . . . . . 104

. . . . . . . . . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . . . . . . 105

Troubleshooting a SATA Hard Drive in a RAID Configuration

Troubleshooting a SAS RAID Controller

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

. . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . . . . . . . . . . . . 109

. . . . . . 106

Page 7

5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 111

Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . 111

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

From the Utility Partition From Removable Bootable Media

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options

. . . . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . . . . 113

6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 115

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

System Board Connectors

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . . . . . . . . 120

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Online Services AutoTech Service Automated Order-Status Service Support Service

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

. . . . . . . . . . . . . . . . . . . . . 122

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . 123

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

. . . . . . . . . . . . . . . . . . . 123

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

. . . . . . . . . . . . . . . . 123

Contents 7

Page 8

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Index

8 Contents

Page 9

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Beep codes

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

provides an overview of system features, setting up your system, and

About Your System 9

Page 10

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Entering the System Setup Program" on page 29.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the

System Diagnostics" on page 112.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows

access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more

information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID

card. For more information, see the documentation for your RAID card.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup

Program (see "Integrated Devices Screen" on page 34). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows

access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

10 About Your System

Page 11

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions.

Figure 1-1. Front-Panel Features and Indicators

123

1 power button 2 power-on indicator 3 hard-drive activity indicator

4 system status indicator 5 security lock 6 USB connectors (2)

About Your System 11

Page 12

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power button The power button turns system power off and on.

NOTICE: If you turn off the system using the power button and the

system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see "Using the System Setup Program" on page 29 and the operating system's documentation.

2 Power-on indicator On: System power is on.

Blinking: System is on but in standby state, or system is off but still connected to the power source.

3 Hard-drive activity

indicator

4 System status

indicator

Flashes when data is being read from or written to the internal SATA hard drives that are connected to the integrated controller.

Blue: Normal system operation.

Amber: Flashes when the system needs attention due to a problem with power supplies, fans, system temperature, or hot-plug hard drives.

NOTE: If the system is connected to AC power and an error has been

detected, the amber system status indicator flashes regardless of whether the system has been powered on.

5 Security lock Controls access to the system’s internal components.

6 USB connectors Connects USB 2.0-compliant devices to the system.

12 About Your System

Page 13

Back-Panel Features and Indicators

Figure 1-2 shows the connectors located on the system's back panel.

Figure 1-2. Back-Panel Features

1 AC power connector 2 mouse connector 3 keyboard connector

4 serial connectors (5) 5 video connector 6 USB connector (2)

7 NIC connector 8 expansion slots (5)

About Your System 13

Page 14

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 29 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

The NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Type Indicator Code Description

Activity Off When off at the same time that the link indicator is off,

the NIC is not connected to the network or the NIC is disabled in the System Setup program. See

System Setup Program

Blinking yellow Indicates that network data is being sent or received.

Link Off When off at the same time that the activity indicator is

off, the NIC is not connected to the network or the NIC is disabled in the System Setup program. See

System Setup Program

On (green) Indicates active link.

" on page 29.

"Using the

14 About Your System

Page 15

Diagnostics Indicator Codes

Four diagnostic indicator lights are located behind the bezel on the I/O control panel. To access the lights, see "Opening the System" on page 43. These lights display error codes during system startup. Table 1-4 lists the causes and corrective actions associated with these codes and the power light status before system POST. Table 1-6 lists the causes and possible corrective actions for these codes during POST. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

Table 1-4. Diagnostic Indicator Codes

Code Causes Corrective Action

No power is applied to the system.

A B C D

See "Troubleshooting Power Supplies" on page 98.

A B C D

= yellow = green = off

A possible processor failure has occurred.

Memory failure. See "Troubleshooting System Memory" on

Possible expansion-card failure.

Possible video card failure.

Diskette or hard-drive failure.

See "Troubleshooting the Microprocessor" on page 109.

page 100.

See "Troubleshooting Expansion Cards" on page 108.

Ensure that the diskette drive and hard drive(s) are properly connected. See "Hard Drives" on page 53 for information on the drive(s) installed in your system.

About Your System 15

Page 16

Table 1-4. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Possible USB failure. See "Troubleshooting a USB Device" on

page 95.

A B C D

No memory modules detected.

System board failure. See "Getting Help" on page 121."

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Possible expansion card failure.

Other failure. Ensure that the diskette drive, optical drive,

The system is in a normal operating condition after POST.

See ""Troubleshooting System Memory" on page 100.

See "Troubleshooting System Memory" on page 100.

See "Getting Help" on page 121."

See "Troubleshooting Expansion Cards" on page 108.

and hard drive(s) are properly connected. See "Troubleshooting Your System" on page 91" for the appropriate drive(s) installed in your system.

If the problem persists, see "Getting Help" on page 121."

Information only.

= yellow = green = off

16 About Your System

Page 17

Hard-Drive Indicator Codes

If an optional SAS backplane is installed in the system, two indicators on each of the hard-drive carriers provide information on the status of the hard drives. See Figure 1-4 and Table 1-5. The SAS backplane firmware controls the drive power-on/fault indicator.

Figure 1-4. Hard-Drive Indicators

1 drive status indicator 2 drive busy indicator

About Your System 17

Page 18

Table 1-5 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: If a RAID controller is not installed, only the "drive online" indicator pattern appears. The drive-activity

indicator also blinks when the drive is being accessed.

Table 1-5. Hard-Drive Indicator Patterns

Condition Indicator Pattern

Identify drive The green power-on/fault indicator blinks four times

per second.

Drive being prepared for removal The green power-on/fault indicator blinks two times

per second.

Drive ready for insertion or removal

Drive being prepared for operation

Drive predicted failure The power-on/fault indicator slowly blinks green,

Drive failed The amber power-on/fault indicator blinks four times

Drive rebuilding The green power-on/fault indicator blinks slowly.

Drive online The green power-on/fault indicator is on.

Both drive indicators are off.

The green power-on/fault indicator is on.

amber, and off.

per second.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

Table 1-6. System Messages

Message Causes Corrective Actions

Amount of available memory limited to 256MB

18 About Your System

OS Install Mode is enabled in the System Setup program.

Disable OS Install Mode in the System Setup program. See "Using the System Setup Program" on page 29.

Page 19

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Attempting to update Remote Configuration.

Please wait....

BIOS Update Attempt Failed

Caution! NVRAM_CLR jumper is installed on system board.

Data error Faulty diskette, diskette drive,

Decreasing available memory

Diskette drive 0 seek failure

Diskette read failure Faulty or improperly inserted

Diskette subsystem reset failed

Remote Configuration is in progress.

BIOS remote update failed. Retry update.

NVRAM_CLR jumper is installed. Remove the NVRAM_CLR jumper.

optical drive, hard drive.

Faulty or improperly installed memory modules.

Incorrect configuration settings in System Setup program.

Faulty or improperly installed diskette, loose diskette drive or optical drive interface cable, or loose power cable.

diskette.

Faulty diskette drive or optical drive controller.

Wait until the process is complete.

See "System Board Jumpers" on page 115 for the jumper location.

Replace the diskette. Ensure that the diskette drive, optical drive, and harddrive cables are properly connected. See "Troubleshooting a Diskette Drive" on page 101 or "Troubleshooting an Optical Drive" on page 102 for the appropriate drive(s) installed in your system.

Ensure that all memory modules are properly installed. See ""Troubleshooting System Memory" on page 100.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 29.

Replace the diskette. Ensure that the diskette drive and optical drive cables are properly connected. See ""Troubleshooting a Diskette Drive" on page 101" and ""Troubleshooting an Optical Drive" on page 102" in "Troubleshooting Your System."

Replace the diskette.

Ensure that the diskette drive and optical drive cables are properly connected. See "Troubleshooting a Diskette Drive" on page 101 and "Troubleshooting an Optical Drive" on page 102. If the problem persists, see "Getting Help" on page 121.

About Your System 19

Page 20

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Drive not ready Diskette missing or improperly

inserted in diskette drive.

Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed, and rank.

Error: Remote Access Card initialization failure.

Error 8602: Auxiliary device failure. Verify that the mouse and keyboard are securely attached to correct connectors.

Gate A20 failure Faulty keyboard controller (faulty

General failure Operating system corrupted or

IDE Primary drive found

Invalid memory configuration detected. Potential for data corruption exists!

Keyboard controller failure

not

An unmatched pair of memory modules is installed.

Faulty or improperly installed RAC. Ensure that the RAC is properly

Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.

system board).

improperly installed.

Improperly connected or missing optical drive or tape backup unit.

Unsupported DIMMs are installed in the system, or the memory configuration is incorrect.

Faulty keyboard controller (faulty system board).

Reinsert or replace the diskette.

Install a matched pair of memory modules, or remove the memory module in socket DIMM1_B. See "General Memory Module Installation Guidelines" on page 76.

installed. See "Troubleshooting Expansion Cards" on page 108.

Replace the mouse. If the problem persists, replace the keyboard.

See "Getting Help" on page 121.

Reinstall the operating system.

Ensure that the drive cables are properly connected. See "Troubleshooting Your System" on page 91 for the appropriate drive installed in your system.

If no drive is installed, disable the IDE controller. See "Using the System Setup Program" on page 29.

Replace or reconfigure the DIMMs. See "Memory" on page 76 for memory configuration guidelines, a list of supported DIMMs, and supported memory configurations.

See "Getting Help" on page 121.

20 About Your System

Page 21

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Keyboard data line failure

Keyboard failure Keyboard stuck key

failure Keyboard fuse has failed. Keyboard fuse has failed. Replace the keyboard. Manufacturing mode

detected

Memory address line failure at

value

expecting

Memory double word logic failure at

value

expecting

Memory odd/even logic failure at

expecting

value

Memory write/read failure

address

at expecting

Memory tests terminated by keystroke

address

, read

value

, read

value

, read

value

, read

value

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

System is incorrectly configured. Install the NVRAM_CLR jumper and

Faulty or improperly installed memory modules, or faulty system board.

Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help" on page 121.

reboot the system. See "System Board Jumpers" on page 115 for jumper location.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" on page 100. If the problem persists, see "Getting Help" on page 121.

The spacebar was pressed during POST to terminate the memory test.

Information only.

More than one RAC detected, system halted

Verify that the RAC is installed in the proper PCI expansion slot (SLOT_5). If a RAC is installed in any other slot, remove it.

About Your System 21

Page 22

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

No boot device available Faulty or missing diskette drive,

optical drive, or hard drive.

No boot sector on hard-disk drive

No timer tick interrupt Faulty system board. See "Getting Help" on page 121. Not a boot diskette Not a bootable diskette. Use a bootable diskette. PCI BIOS failed to

install

PCIe Degraded Link Width Error: Embedded

Bus# Expected Link Width is Actual Link Width is

PCIe Degraded Link Width Error: Slot

Expected Link Width is Actual Link Width is

PCIe Training Error: Embedded Bus#

PCIe Training Error: Slot

/Dev#nn/Func

An operating system is not on the hard drive.

Loose cables to expansion card(s); faulty or improperly installed expansion card.

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Check the Integrated Devices configuration settings in the System Setup program. See "Using the System Setup Program" on page 29. Ensure that either SATA Controller, Diskette Controller, or IDE Controller is enabled. If the system is booting from a SCSI controller, ensure that the controller is properly connected. If the problem persists, replace the drive. See "Hard Drives" on page 53.

Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 29.

Ensure that all appropriate cables are securely connected to the expansion cards. See "Troubleshooting Expansion Cards" on page 108.

Reseat the PCIe cards. See "Expansion Cards" on page 71. If the problem persists, see "Getting Help" on page 121.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 71. If the problem persists, see "Getting Help" on page 121.

Reseat the PCIe cards. See "Expansion Cards" on page 71. If the problem persists, see "Getting Help" on page 121.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 71. If the problem persists, see "Getting Help" on page 121.

22 About Your System

Page 23

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Plug & Play Configuration Error

Primary drive configuration error

Primary drive 1 failure

Read fault Requested sector not found

Remote Configuration update attempt failed

ROM bad checksum =

address

SATA Port drive configuration error

SATA Port drive failure

SATA Port drive auto-sensing error

hard disk

Error encountered in initializing PCI device; faulty system board.

Faulty hard-disk drive. Replace the hard-disk drive. See

Faulty diskette, diskette drive, optical drive, or hard drive.

System could not implement Remote Configuration request.

Faulty or improperly installed expansion card.

Faulty SATA hard drive. Replace the hard-disk drive. See

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 108. If the problem persists, see "Getting Help" on page 121.

"Troubleshooting SATA Hard Drives" on page 105 or "Troubleshooting a SAS RAID Controller" on page 107 in for the appropriate drive(s) installed in your system.

Replace the diskette. Ensure that the diskette, optical, and hard-drive cables are properly connected. See "Troubleshooting a Diskette Drive" on page 101, "Troubleshooting an Optical Drive" on page 102, "Troubleshooting SATA Hard Drives" on page 105," or "Troubleshooting a SAS RAID Controller" on page 107" for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Remove and reseat the expansion cards. See "Troubleshooting Expansion Cards" on page 108.

"Troubleshooting SATA Hard Drives" on page 105 for the appropriate drive(s) installed in your system.

About Your System 23

Page 24

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

SATA Port n hard disk not found

Sector not found Seek error Seek operation failed

Shutdown failure Shutdown test failure. Ensure that all memory modules are

The amount of system memory has changed.

The amount of tested memory is below the minimum system configuration. System halted!

Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System

SATA hard drive not connected to port n.

Faulty diskette or hard drive. Replace the diskette. If the problem

Faulty memory module. See "Troubleshooting System

Invalid memory configuration See "General Memory Module

Faulty memory module. See "Troubleshooting System

Ensure that the hard-drive cable is properly connected. See "Hard Drives" on page 53.

If a drive is not connected to port n, check that the SATA port is disabled in the System Setup program. See "Using the System Setup Program" on page 29.

persists, see "Troubleshooting SATA Hard Drives" on page 105 or "Troubleshooting a SAS RAID Controller" on page 107 for the appropriate drive installed in your system.

properly installed. See "Troubleshooting System Memory" on page 100. If the problem persists, see "Getting Help" on page 121.

Memory" on page 100. If the problem persists, see "Getting Help" on page 121.

Installation Guidelines" on page 76.

Memory" on page 100. If the problem persists, see "Getting Help" on page 121."

Battery" on page 98. If the problem persists, see "Getting Help" on page 121.

24 About Your System

Page 25

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Utility partition not available

Warning! No microcode update loaded for processor

Write fault Write fault on selected

drive

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on page 121.

Faulty or improperly installed memory modules or faulty system board.

<F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

Unsupported processor. Update the BIOS firmware using the

Faulty diskette, diskette drive, optical drive, hard drive.

Check the Time and Date settings See "Using the System Setup Program" in your User's Guide. If the problem persists, see "Troubleshooting the System Battery" on page 98.

Ensure that all memory modules are properly installed. See "General Memory Module Installation Guidelines" on page 76. If the problem persists, see "Troubleshooting System Memory" on page 100. If the problem persists, see "Getting Help" on page 121.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

Dell Support website at support.dell.com.

Replace the diskette. Ensure that the diskette drive, optical drive, and harddrive cables are properly connected. See "Troubleshooting a Diskette Drive" on page 101, "Troubleshooting an Optical Drive" on page 102," or "Troubleshooting a Hard Drive" on page 104 for the appropriate drive(s) installed in your system.

About Your System 25

Page 26

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes

related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Table 1-7. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 121.

Table 1-7. System Beep Codes

Code Cause Corrective Action

1-1-2 CPU register test failure See "Troubleshooting the Microprocessor" on

page 109.

1-1-3 CMOS write/read failure; faulty

system board

1-1-4 BIOS error Reflash the BIOS.

1-2-1 Programmable interval-timer failure;

faulty system board

1-2-2 DMA initialization failure See "Troubleshooting System Memory" on

1-2-3 DMA page register write/read failure

1-3-1 Main-memory refresh verification

failure

1-3-2 No memory installed

1-3-3 Chip or data line failure in the first

64 KB of main memory

1-3-4 Odd/even logic failure in the first

64 KB of main memory

1-4-1 Address line failure in the first 64 KB

of main memory

1-4-2 Parity failure in the first 64 KB of

main memory

1-4-3 Fail-safe timer test failure

1-4-4 Software NMI port test failure

2-1-1 through 2-4-4

Bit failure in the first 64 KB of main memory

Faulty system board. See "Getting Help" on page 121.

page 100.

26 About Your System

Page 27

Table 1-7. System Beep Codes (continued)

Code Cause Corrective Action

3-1-1 Slave DMA-register failure Faulty system board. See "Getting Help" on

3-1-2 Master DMA-register failure

3-1-3 Master interrupt-mask register

failure

3-1-4 Slave interrupt-mask register failure

3-2-2 Interrupt vector loading failure

3-2-4 Keyboard-controller test failure

3-3-1 CMOS failure

3-3-2 System configuration check failure

3-3-3 Keyboard controller not detected

3-3-4 Video memory test failure

3-4-1 Screen initialization failure

3-4-2 Screen-retrace test failure

3-4-3 Video ROM search failure

4-2-1 No timer tick Faulty system board. See "Getting Help" on

4-2-2 Shutdown test failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in protected

mode

4-3-1 Improperly installed or faulty

memory modules

4-3-2 No memory modules installed in the

first memory module connector

4-3-3 Faulty system board Faulty system board. See "Getting Help" on

4-3-4 Time-of-day clock stopped See "Troubleshooting System Memory" on

4-4-1 Super I/O chip failure; faulty system

board

4-4-4 Cache test failure; faulty processor See "Troubleshooting the Microprocessor" on

page 121.

See "Troubleshooting Expansion Cards" on page 108.

See "Troubleshooting System Memory" on page 100.

Install a memory module in the first memory module connector. See "Memory" on page 76.

page 121.

page 100.

If the problem persists, see "Getting Help" on page 121.

Faulty system board. See "Getting Help" on page 121.

page 109.

About Your System 27

Page 28

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

Baseboard Management Controller Messages

The Baseboard Management Controller (BMC) enables you to configure, monitor, and recover systems remotely. BMC uses the system’s serial port and integrated NIC1 to support fault logging and SNMP alerting.

NOTE: If the integrated network controller is used in an Ether Channel team or link aggregation team, the BMC

management traffic will not function properly. For more information about network teaming, see the documentation for the network controller.

For additional information on using BMC, see the documentation for the BMC and systems management applications.

28 About Your System

Page 29

Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

Turn on or restart your system.

Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating

system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 18 for an explanation of the message and suggestions for correcting errors. Also, the system emits a series of beeps during POST if an error is encountered but cannot be reported. For more information, see "System Beep Codes" on page 26 for more information.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you

start your system.

Using the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.

Using the System Setup Program 29

Page 30

Table 2-1. System Setup Program Navigation Keys

Keys Action

Up arrow or <Shift><Tab> Moves to the previous field.

Down arrow or <Tab> Moves to the next field.

Spacebar, <+>, < right arrows

<Esc> Exits the System Setup program and restarts the

<F1> Displays the System Setup program

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

system.

–>, left and

Cycles through the settings in a field. In many fields, you can also type the appropriate value.

system if any changes were made.

's help file.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

30 Using the System Setup Program

Page 31

Figure 2-1. Main System Setup Program Screen

Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen.

NOTE: The options for the System Setup program change based on the system configuration.

NOTE: The System Setup program defaults are listed under their respective options, where applicable.

Using the System Setup Program 31

Page 32

Table 2-2. System Setup Program Options

Option Description

System Time Resets the time on the system's internal clock.

System Date Resets the date on the system's internal calendar.

System Memory Displays information related to installed system, video, and redundant memory,

including size, type, and speed of memory modules, system video memory size, system memory test option, and redundant memory status.

Video Memory Displays the amount of video memory. This option does not have user-selectable

settings.

System Memory Testing Determines if memory is being tested during POST.

OS Install Mode (Off default)

CPU Information Displays information related to microprocessors (speed, cache size, and so on).

Primary IDE 0 Enables (Auto) or disables (Off) the IDE device in Drive 0 (optical drive).

Primary IDE 1 Enables (Auto) or disables (Off) the IDE device in Drive 1 (tape backup unit).

SATA Port 0 Enables (Auto) or disables (Off) the SATA hard drive in Port 0.

SATA Port 1 Enables (Auto) or disables (Off) the SATA hard drive in Port 1.

SATA Port 2 Enables (Auto) or disables (Off) the SATA hard drive in Port 2.

SATA Port 3 Enables (Auto) or disables (Off) the SATA hard drive in Port 3.

Boot Sequence Determines the order in which the system searches for boot devices during system

Determines the maximum amount of memory available to the operating system. On sets the maximum memory to 256 MB. Off makes all of the system memory available to the operating system. Some operating systems cannot install with more than 2 GB of system memory. Enable this option (On) during operating system installation and disable (Off) after installation.

Enable or disable Hyper-Threading technology by changing the setting of the Logical Processor option. See Table 2-3.

startup. Available options can include the diskette drive, CD drive, hard drives, and network.

NOTE: System boot is not supported from an external device attached to a SAS or

SCSI adapter. See support.dell.com for the latest support information about booting from external devices.

Hard-Disk Drive Sequence

USB Flash Drive Emulation Type (

Auto

default)

Integrated Devices See "Integrated Devices Screen" on page 34.

Determines the order in which the system searches the hard drives during system startup. The selections depend on the hard drives installed in your system.

Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal diskette drive. Auto automatically chooses an emulation type.

32 Using the System Setup Program

Page 33

Table 2-2. System Setup Program Options (continued)

Option Description

PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on

the PCI bus, and any installed expansion cards that require an IRQ.

Console Redirection Displays a screen to configure serial communication, external serial connector, fail-

safe baud rate, remote terminal type, and redirection after boot.

System Security Displays a screen to configure the system password and setup password features.

See "Using the System Password" on page 37 and "Using the Setup Password" on page 39 for more information.

Keyboard NumLock (

default)

Report Keyboard Errors

Report

default)

(

Asset Tag Displays the customer-programmable asset tag number for the system if an asset

Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards).

Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.

tag number has been assigned.

CPU Information Screens

Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen.

Table 2-3. CPU Information Screen

Option Description

Bus Speed Displays the bus speed of the processor(s).

Logical Processor (Enabled default)

Virtualization Technology (Disabled default)

Adjacent Cache Line Prefetch (Enabled default)

Hardware Prefetcher (Enabled default)

Displays when the processors support HyperThreading. Enabled permits all logical processors to be used by the operating system. Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected.

Displays when the processor(s) support Virtualization Technology. Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology.

Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access.

Enables or disables the hardware prefetcher.

Using the System Setup Program 33

Page 34

Table 2-3. CPU Information Screen (continued)

Option Description

Demand-Based Power Management (Disabled default)

Processor 1 ID Displays the family, model number, and details for each processor. A

Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled.

submenu displays:

– Core Speed – Level 2 Cache – Number of Cores – 64-bit Technology

Integrated Devices Screen

Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.

Table 2-4. Integrated Devices Screen Options

Option Description

IDE Controller (Auto default)

SATA Controller (ATA default)

USB Controller (On with BIOS support default)

Embedded Gb NIC (Enabled with PXE default)

MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not

Diskette Controller Enables or disables the system’s diskette drive controller. When Auto is selected,

Enables the integrated IDE controller. When set to Auto, each channel of the integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected.

Allows the integrated SATA controller to be set to Off or ATA Mode. Off disables the SATA subsystem. ATA Mode sets the SATA subsystem to Native IDE mode.

Enables or disables the system's USB ports. Options are On with BIOS support, On without BIOS support, or Off. Disabling the USB ports makes system resources available for other devices.

Enables or disables the system's integrated NIC. Options are Enabled with PXE and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

have user-selectable settings.

the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot. You can also configure the drive as Read-Only, or Off. When using the Read-Only setting, the drive cannot be used to write to a disk.

34 Using the System Setup Program

Page 35

Table 2-4. Integrated Devices Screen Options (continued)

Option Description

Serial Port (COM1 default)

Speaker

default)

(

Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC, and Off. If an optional remote access controller (RAC) is installed in the system,

RAC is an additional option.

Serial Port shares three usage models. For standard usage, Serial Port attempts to

use COM1 first, and then COM3. For BMC usage, serial port 1 uses the COM1 address and communication can be either via the serial port or the integrated shared NIC. RAC control uses only the COM1 address.

The COM1/BMC setting allows you to toggle the system between a COM1 setting and BMC Serial setting. In this mode, press <ESC> to enter the BMC Serial setting and press <ESC><q> to return to the COM1 setting.

Off and COM3 are not available options when Console Redirection is set to use Serial Port 1.

Enables or disables the system internal speaker.

Console Redirection Screen

Table 2-5 lists the options and descriptions for the information fields that appear on the

Redirection

Table 2-5. Console Redirection Screen Options

screen.

Console

Option Description

Console Redirection (Off default)

Failsafe Baud Rate

11520

default)

(

Remote Terminal Type (VT 100/VT 220 default)

Redirection After Boot (Enabled default)

Sets the console redirection feature to Serial Port or Off.

Displays if the failsafe baud rate is used for console redirection.

Select either VT 100/VT 220 or ANSI.

Enables or disables console redirection after your system restarts.

System Security Screen

Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen.

Using the System Setup Program 35

Page 36

Table 2-6. System Security Screen Options

Option Description

System Password Displays the current status of your system's password security feature and allows

you to assign and verify a new system password.

NOTE: See "Using the System Password" on page 37 for instructions on assigning a

system password and using or changing an existing system password.

Setup Password Restricts access to the System Setup program in the same way that you restrict

access to your system using the system password feature.

NOTE: See "Using the Setup Password" on page 39 for instructions on assigning a

setup password and using or changing an existing setup password.

Password Status Setting the Setup Password option to Enabled prevents the system password from

being changed or disabled at system start-up.

To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing <Ctrl><Enter>.

To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option.

Front-Bezel Chassis Intrusion

Power Button

Enables or disables the chassis-intrusion detection feature.

Turns system's power off and on.

• If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

• If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The button is enabled in the System Setup program. When disabled, the button can only turn on system power.

NOTE: You can still turn on the system by using the power button, even if the Power

Button option is set to Disabled.

AC Power Recovery (Last default)

Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.

36 Using the System Setup Program

Page 37

Exit Screen

After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:

• Save Changes and Exit

• Discard Changes and Exit

• Return to Setup

System and Setup Password Features

NOTICE: The password features provide a basic level of security for the data on your system. If your data requires

more security, use additional forms of protection, such as data encryption programs.

NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended

without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.

Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.

To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 39). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 120.

Using the System Password

After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.

Assigning a System Password

Before you assign a system password, enter the System Setup program and check the System Password option.

When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.

When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password:

Verify that the

Highlight the

Password Status

System Password

option is set to

option and press <Enter>.

Unlocked

Using the System Setup Program 37

Page 38

Type your new system password.

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key.

NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,

or press <Esc> at any time prior to completing step 5.

Press <Enter>.

To confirm your password, type it a second time and press <Enter>.

The setting shown for the

System Password

changes to

Enabled

. Exit the System Setup program and

begin using your system.

Either reboot your system now for your password protection to take effect or continue working.

NOTE: Password protection does not take effect until you reboot the system.

Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see ""Using the Setup Password" on page 39), the system accepts

your setup password as an alternate system password.

When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security.

To leave the password security enabled:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Enter>.

To disable the password security:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Ctrl><Enter>.

When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.

After you type the correct system password and press <Enter>, your system operates as usual.

If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system.

38 Using the System Setup Program

Page 39

Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.

NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password

options to further protect your system from unauthorized changes.

Deleting or Changing an Existing System Password

When prompted, press <Ctrl><Enter> to disable the existing system password.

If you are asked to enter your setup password, contact your network administrator.

Enter the System Setup program by pressing <F2> during POST.

Select the

When prompted, type the system password.

Confirm that

Not Enabled

Enabled

System Security

Not Enabled

is displayed for the

screen field to verify that the

is displayed for the

System Password

option, the system password has been deleted. If

option, press the <Alt><b> key combination to restart

Password Status

option.

option is set to

Unlocked

the system, and then repeat steps 2 through 5.

Using the Setup Password

Assigning a Setup Password

You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.

NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup

password can be used as an alternate system password. However, the system password cannot be used in place of the setup password.

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

A change to the Setup Password option becomes effective immediately (restarting the system is not required).

Using the System Setup Program 39

Page 40

Operating With a Setup Password Enabled

If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).

NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the

system password from unauthorized changes.

Deleting or Changing an Existing Setup Password

Enter the System Setup program and select the

Highlight the

Setup Password

option, press <Enter> to access the setup password window, and press

System Security

option.

<Enter> twice to clear the existing setup password.

The setting changes to

If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on

Not Enabled

page 39.

40 Using the System Setup Program

Page 41

Installing System Components

This section describes how to install the following system components:

• Diskette drive

• Optical and tape drives

• Hard drives

• Cooling Shroud

• Cooling Fans

• Power supply

• Expansion cards

•Memory

• SAS controller card

• Microprocessor

• System battery

• Front I/O panel

• System board

Recommended Tools

You may need the following items to perform the procedures in this section:

• #2 Phillips screwdriver

• Long #2 Phillips screwdriver (blade at least 6 inches long)

Small flat-blade drive

•

•W

rist grounding stra

Installing System Components 41

Page 42

Inside the System

In Figure 3-1, the system cover is opened and the front bezel removed to provide an interior view of the system.

Figure 3-1. Inside the System

1 front fan 2 drive cage 3 expansion cards (optional)

4 cooling shroud 5 power supply 6 5.25-inch drive bays (2)

7 chassis-intrusion switch

The system board can accommodate a single processor, five expansion cards, and four memory modules. The hard-drive cage provides space for up to four SAS or SATA hard drives. Two 5.25-inch external drive bays in the front of the system can accommodate optical or tape drives; a single 3.25 drive can accommodate an optional diskette drive. A controller expansion card is required to use SAS hard drives. Power is supplied to the system board and internal peripherals through a single, nonredundant power supply.

42 Installing System Components

Page 43

Opening the System

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Removing the Bezel

You must remove the bezel to remove the system cover.

Using the system key, unlock the bezel. See Figure 3-2.

Slide the bezel latch toward the right side of the system.

Swing the top of the bezel away from the system, disengage the hooks at the bottom of the bezel, and lift the bezel away from the system.

Figure 3-2. Removing the Bezel

1 bezel latch 2 bezel 3 keylock

Installing System Components 43

Page 44

Removing the Cover

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Remove the bezel. See "Removing the Bezel" on page 43.

Lay the system on its right side.

Loosen the thumbscrew at the front of the system. See Figure 3-3.

Slide the cover forward and grasp it at both ends.

Lift the front edge of the cover 2.5 cm (1 inch), slide the cover toward the top of the system, and then lift the cover away from the system.

Figure 3-3. Removing the Cover

1 system cover 2 thumbscrew

Front-Panel Drive Inserts

To help keep dust and dirt out of the system, a plastic insert covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification of the system.

44 Installing System Components

Page 45

Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inserts. If you remove a 5.25-inch drive permanently, you must install both inserts.

Removing the Front-Panel Drive Inserts

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Remove the bezel. See "Removing the Bezel" on page 43.

Remove the bezel drive insert (see Figure 3-4):

From inside the bezel, press the center of the insert outward with your thumbs to loosen the tabs on the sides of the insert.

Pull the insert out of the bezel.

Remove the chassis drive insert (see Figure 3-4):

Press both sides of the insert to loosen the tabs on the insert.

Pull the insert out of the chassis.

Installing System Components 45

Page 46

Figure 3-4. Removing the Front-Panel Drive Inserts

1 chassis drive insert 2 bezel drive insert

Installing the Front-Panel Drive Inserts

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

NOTICE: You must install both inserts in an empty 5.25-inch drive bay to maintain Federal Communications

Commission (FCC) certification of the system. The inserts also help keep dust and dirt out of the system.

Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place. See Figure 3-4.

Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place. See Figure 3-4.

Install the bezel. See "Installing the Bezel" on page 47.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

46 Installing System Components

Page 47

Closing the System

Replacing the Cover

Ensure that all cables are connected, and fold cables out of the way.

Ensure that no tools or loose parts are left inside the system.

Fit the cover on the side of the system, and slide the cover backward.

Tighten the cover thumbscrew to secure the cover.

Installing the Bezel

To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel toward the system, and press the bezel onto the system until it snaps into place. Using the system key, lock the bezel.

Connecting Drives

Interface Cables

Most interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends. When you disconnect an interface cable, take care to grasp the cable connector, rather than the cable itself, to avoid stress on the cable.

Drive Cable Configurations

Your system can accommodate many different drive configurations, each with specific cable requirements. Table 3-1 shows the cable requirements for common drive configurations.

Table 3-1. Drive Cable Configuration

Drives Required Cable Cable Connections

IDE optical drives, internal IDE and external SCSI tape drives (with optional SCSI HBA card) (See Figure 3-7.)

Up to four cabled SATA hard drives (non-hot-plug) (See Figure 3-9.)

Up to four cabled (non-hot-plug) SAS hard-drives (See Figure 3-13.)

Up to four SAS or SATA hard drives connected to the SAS backplane (hot plug) (See Figure 3-12.)

80-pin IDE 2-drop cable or external SCSI cable

7-pin SATA hard-drive cable (one cable per drive)

32-pin 1- to 4-drop SAS cable SAS hard drives connected to

32-pin SAS backplane cable SAS backplane connected to the

IDE drive and primary IDE connector on system board or external SCSI tape device (with option SCSI HBA card)

SATA hard drives and SATA port connectors on the system board, or via SAS controller card

SAS controller card

Installing System Components 47

Page 48

DC Power Cables

Each drive must connect to a DC power cable from the system power supply. These power cables are used for the 3.5-inch diskette drive, 5.25-inch devices, and hard drives.

NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused

connectors on hard-drive power cables.

Diskette Drive

Removing a Diskette Drive

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Disconnect the power cable and the interface cable from the diskette drive. See Figure 3-5.

Remove the two screws that secure the diskette drive in the externally accessible drive bay. See Figure 3-5.

Slide the diskette drive forward out of the drive bay.

Installing a Diskette Drive

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Unpack the drive and prepare the drive for installation.

For instructions, see the documentation that accompanied the drive.

Slide the diskette drive into the externally accessible drive bay.

Install the two screws that secure the diskette drive in the drive bay. See Figure 3-5.

Connect the power cable and the interface cable to the diskette drive. See Figure 3-5.

Close the system. See "Closing the System" on page 47."

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

48 Installing System Components

Page 49

Figure 3-5. Removing or Installing a Diskette Drive

1 diskette (3.5-inch) drive 2 externally accessible drive

bay

4 interface cable 5 power cable

3screws (2)

Optical or Tape Drives

An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape drive can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card.

NOTE: Installing an additional optical drive in the second external drive bay is not supported.

Installing System Components 49

Page 50

Installing an Optical or Tape Drive

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Unpack the drive (and controller card, if applicable), and prepare the drive for installation.

For instructions, see the documentation that accompanied the drive.

NOTE: If you are installing a SCSI tape drive, you must install an Ultra 3 SCSI controller card. The optional

SAS controller card does not support a SCSI tape drive.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Remove the front-panel inserts for the empty external drive bay. See ""Removing the Front-Panel Drive Inserts" on page 45.

Slide the drive into the external drive bay.

Install the screws that secure the drive in the drive bay. See Figure 3-6.

50 Installing System Components

Page 51

Figure 3-6. Installing or Removing an Optical or Tape Drive

1 5.25-inch drive 2 drive bay 3 screws (2)

4 power cable 5 interface cable

If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" on page 72.

Connect a power cable to the drive. See Figure 3-6.

Connect the interface cable to the drive and to the appropriate connector on the system board or controller card (if applicable).

NOTE: See the documentation that is included with the controller card for more information.

If you are installing an IDE device (such as an optical drive), connect the interface cable to the IDE device and the IDE connector on the system board. See Figure 3-7.

Installing System Components 51

Page 52

If you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the interface cable to the device and to channel A on the SCSI controller card. See Figure 3-7.

See "System Board Connectors" on page 118 to locate the system board connectors.

NOTE: A SCSI device attached to an optional SCSI controller card and an IDE device attached to the system

board can be installed together as shown in Figure 3-7.

Figure 3-7. Connecting a Tape Drive to a SCSI Controller Card

1 IDE device 2 optional SCSI device 3 hard drives (up to 4)

4 SCSI controller card 5 SCSI cable 6 IDE interface cable

Ensure that all cables are firmly connected and arranged so that they will not catch on the computer

cover or block airflow inside the system.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

52 Installing System Components

Page 53

Test the drive.

If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine whether the device operates properly. See "Running the System Diagnostics" on page 112.

If you installed a SCSI device, run the SCSI controllers test in the system diagnostics. See "Running the System Diagnostics" on page 112.

If you installed a tape drive, see the tape drive software documentation to perform a backup and verification test.

Hard Drives

NOTE: The system’s drive configuration must consist of only SATA hard drives or only SAS hard drives. Combining

SATA and SAS drives is not supported.

Your system can contain up to four 1-inch-height SATA or SAS hard drives in either a removable fixed hard-drive bay (see Figure 3-8) or a lever-release bay (see Figure 3-11). These drives connect either to the system board, an optional controller card, or an optional SAS backplane.

SAS or SATA drives can be hot-pluggable only if they are attached to an optional SAS backplane. See "HotPlug SATA Hard Drives Using the SAS Backplane" on page 61, "Hot-Plug SATA Hard Drives Using the SAS Backplane" on page 61, and "Removing and Installing the Optional SAS Backplane Board" on page 61.

Hard Drive Installation Guidelines

Use the following guidelines when installing hard drives:

• You should only use drives that have been tested and approved by the system manufacturer.

• Do not install a mixture of SATA and SAS hard drives. All hard drives must either be SAS drives or SATA drives.

• You may need to use different programs than those provided with the operating system to partition and format a hard drive. See the hard drive documentation for information on setting up the drive.

• When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. For example, a large drive can take over an hour to format.

• Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.

Installing System Components 53

Page 54

Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot order specified in the System Setup program (see "Using the System Setup Program" on page 29). To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller:

• To boot from a single SATA hard drive, the master drive (drive 0) must be connected to the SATA_0 connector on the system board. To identify system board connectors, see "System Board Connectors" on page 118.

• To boot from a single SAS hard drive, the drive must be connected to a SAS controller card. See the documentation that accompanied the controller card.

Removing a Hard Drive from the Drive Bay

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

If you are using the optional SAS backplane, your hard drives may be installed in a lever-release drive bay. See "Removing a Hard Drive from a Lever-Release Drive Carrier" on page 59 for more information.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical

outlet.

Open the system. See "Opening the System" on page 43."

Disconnect the interface and power cables to the hard drives in the drive bay.

Remove the hard-drive bay. See Figure 3-8.

Remove the three screws that secure the drive bay to the system.

Slide the hard-drive bay out of the system.

Remove the drive from the drive bay. See Figure 3-8.

Remove the screws that secure the drive in the hard-drive bay.

Slide the drive out of the drive bay.

54 Installing System Components

Page 55

Figure 3-8. Installing or Removing a Hard Drive

1 hard-drive bay 2 screws (4 per drive) 3 hard drive

4 drive cable 5 power cable connector 6 hard drive bay

Installing a Hard Drive in the Drive Bay

NOTE: Hot-plug capability is supported only when the SAS backplane is installed. For more information, see "Hot-

Plug SATA Hard Drives Using the SAS Backplane" on page 61.

Unpack the drive (and controller card, if applicable), and prepare the drive for installation.

For instructions, see the documentation that accompanied the drive.

Installing System Components 55

Page 56

Install the hard drive in the hard-drive bay:

Slide the drive into the drive bay with the back of the drive toward the back of the drive bay.

Install the screws that secure the drive in the drive bay.

Install the hard-drive bay. (See Figure 3-8.):

Slide the drive bay into the system until the drive bay contacts the system.

Install the three screws that secure the drive bay in the system.

NOTICE: To prevent damage to internal system components, ensure that a connector cap is installed on each

available power connector that is not connected to a hard drive.

Connect a power cable to each hard drive. (See Figure 3-8.)

Connect the hard-drive interface cables to each hard drive.

If you are installing a SATA hard drive,

–

connect the SATA interface cable to the hard drives and to

the SATA ports on the system board. (See Figure 3-9.)

–

If you are installing a SAS drive

, connect the SAS interface cable to the hard drives and to the

optional SAS controller card. (See Figure 3-10.)

56 Installing System Components

Page 57

Figure 3-9. Connecting SATA Hard Drives to the Integrated Drive Controller

1 SATA hard drive (up to four) 2 SATA interface cable 3 SATA_1 connector

4 SATA_0 connector

Installing System Components 57

Page 58

Figure 3-10. Connecting SATA Drives to a SAS Controller Card (SAS backplane not installed)

1 SATA hard drive (up to four) 2 SATA interface cable) 3 SAS controller card

Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Partition and logically format the hard drive. See the operating system documentation for more information.

Install any required device drivers.

58 Installing System Components

Page 59

Run the hard drive tests in the system diagnostics to determine whether the drive operates properly. See "Running the System Diagnostics" on page 111.

– If the drive is connected to a SATA RAID controller card, see the RAID controller card

documentation for information on testing the controller.

– If the drive is connected to a SAS controller card, run the SAS controller tests and the hard-drive

tests in the system diagnostics. See "Running the System Diagnostics" on page 111

– If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on

page 121.

Removing a Hard Drive from a Lever-Release Drive Carrier

NOTICE: To prevent data loss, you must shut down the system before removing a drive carrier, unless a SAS

controller is connected to the optional SAS backplane. See "Hot-Plug SATA Hard Drives Using the SAS Backplane" on page 61 for information on hot-plug drive requirements and operation.

The drive bays in a system with an optional SAS backplane board provides space for up to four optional lever-release hard drives. The hard drives plug into the SAS backplane board, which is connected to the controller card (see Figure 3-12). For instructions on installing the optional SAS backplane board, see "Removing and Installing the Optional SAS Backplane Board" on page 61.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Remove the bezel. See "Removing the Bezel" on page 43.

3 Open the hard-drive carrier handle to release the drive.

Slide the hard drive out until it is free of the drive bay.

See Figure 3-11.

Installing System Components 59

Page 60

Figure 3-11. Removing or Installing a SCSI Hard-Drive Carrier

1 hard-drive carrier handle 2 lever-release drive carrier

Installing an Hard Drive in the Lever-Release Drive Carrier

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Remove the bezel. See "Removing the Bezel" on page 43.

Open the hard-drive carrier handle. See Figure 3-11.

NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing

so can damage the partially installed carrier’s shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed.

Insert the hard-drive carrier into the drive bay. See Figure 3-11.

Close the hard-drive carrier handle to lock it in place.

Install the bezel. See "Installing the Bezel" on page 47.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Install any required device drivers.

60 Installing System Components

Page 61

Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics" on page 112.

If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on page 121.

Hot-Plug SATA Hard Drives Using the SAS Backplane

If you are using the optional SAS backplane, the SATA hard drives you install are hot-pluggable if the backplane is attached directly to the SAS controller card on the system board (see Figure 3-13). For instructions on installing the optional SAS backplane board, see "Removing and Installing the Optional SAS Backplane Board" on page 61.

The SAS backplane supports up to four hot-plug hard drives connected to the optional SAS controller card. The SAS controller card must be connected to channel A on the optional SAS controller card, or port 0 on an optional RAID controller card. For instructions on installing the optional SAS backplane board, see "Removing and Installing the Optional SAS Backplane Board" on page 61.

Removing and Installing the Optional SAS Backplane Board

The optional SAS backplane board supports hot-plug SAS or SATA drives (if an optional SAS controller card is installed in the system).

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Remove all existing hard drives from the hard drive bay. See "Removing a Hard Drive from the Drive Bay" on page 54.

Install the SAS backplane:

Lower the backplane into the system and align the backplane with the retention hooks on the drive bay, then fit the backplane over the retention hooks.

Slide the backplane board toward the front fan about 12 mm (0.5 inch) until it clicks into place.

Installing System Components 61

Page 62

Figure 3-12. Installing the SAS Backplane Board

1 release tab 2 power connector 3 I2C connector

4 data cable 5 power cable

Connect the power cable connector P3 to the power connector on the SAS backplane. See Figure 3-12.

Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SAS backplane. See Figure 3-12.

Connect the other end of the BMC I2C cable to connector BP_I2C on the system board. See "System Board Connectors" on page 118.

If not already installed, install the SAS controller card.

See "Installing an Expansion Card" on page 72 for instructions about installing the card.

Connect the SAS data cable to the SAS controller card, and to the SAS interface connector on the backplane. See Figure 3-13 and

Close the system. See "Closing the System" on page 47.

Stand the system upright.

62 Installing System Components

Figure 3-12.

Page 63

Install the hard drives into the hard-drive bay. See Figure 3-11.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Install any required device drivers.

Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics" on page 112.

Installing SATA and SCSI hard drives in the same system is not supported.

Figure 3-13. SAS Backplane Connected to a SAS Controller Card

1 SAS backplane 2 SATA hard drive (up to four) 3 SAS interface cable

4 SAS controller card

Installing System Components 63

Page 64

Removing a Hot-Plug SAS or SATA Hard Drive

NOTICE: Not all operating systems support hot-plug drive installation. See the operating system documentation to

confirm that the operating system supports this feature.

Remove the bezel. See "Removing the Bezel" on page 43."

Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive can be removed safely. See Table 1-5 for a list of hard-drive indicator codes.

If the drive has been online, the drive status indicator will blink green two times per second as the drive is powered down. When all indicators are off, the drive is ready for removal.

See your operating system documentation for more information on taking the hard drive offline.

3 Remove the drive. See "Removing a Hard Drive from a Lever-Release Drive Carrier" on page 59.

Cooling Shroud

Removing the Cooling Shroud

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Disconnect the power cables and hard-drive interface cable connectors from the SAS backplane (if applicable) or hard drives.

Press the shroud release tab on the back panel toward the power supply. See Figure 3-14.

Lift the cooling shroud out of the system. See Figure 3-14.

64 Installing System Components

Page 65

Figure 3-14. Removing the Cooling Shroud

1 shroud release tab 2 anchor tabs (2) 3 cooling shroud

Installing the Cooling Shroud

Ensure that no tools or loose parts are left inside the system.

Align the anchor tabs on the cooling shroud with the notches in the system chassis.

Reposition the SAS or SATA cables and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud.

Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place.

Reconnect the power cable(s) to the SAS backplane (if applicable) or the hard drive(s).

Cooling Fans

The system includes the following cooling fans:

• Front system fan (only when configured with optional SAS or RAID controller cards)

• Back system fan

Installing System Components 65

Page 66

Removing the Front System Fan

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Figure 3-15 illustrates the front system fan inside the system and the fan cable routing hole in the expansion-card guide bracket.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Disconnect the fan power cable from the FRONT_FAN connector on the system board. See "System Board Connectors" on page 118.

Figure 3-15. Front System Fan Power Cable

1 expansion-card guide bracket 2 cable routing hole 3 fan power cable

4 release tabs (2)

66 Installing System Components

Page 67

Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure 3-15.

Installing the Front System Fan

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Insert the fan power cable through the cable routing hole in the expansion-card guide bracket. See Figure 3-15.

Align the fan assembly with the slots in the chassis and lower the assembly into the chassis. See Figure 3-15.

Pull the fan cable through the routing hole in the expansion-card guide bracket. See Figure 3-15.

Connect the fan cable connector to the FRONT_FAN connector on the system board.

Close the system. See "Connecting Drives" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Removing the Back System Fan

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.

Disconnect the fan cable from the BACK_FAN connector on the system board. To identify system board connectors, see "System Board Connectors" on page 118.

Pull the release tab on the fan assembly away from the back panel and slide the fan assembly about

0.63 cm (0.25 inch) toward the expansion-card slots. See Figure 3-16.

Pull the fan assembly forward and lift the assembly out of the system. See Figure 3-16.

Installing System Components 67

Page 68

Figure 3-16. Removing the Back System Fan

1 release tab 2 fan cable connector 3 BACK_FAN connector

4 back system fan

Installing the Back System Fan

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Align the tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly toward the power supply about 0.63 cm (0.25 inch) until the fan bracket release tab snaps into place. See Figure 3-16.

Connect the fan cable to the BACK_FAN connector on the system board.

To identify system board connectors, see "System Board Connectors" on page 118.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 65."

Close the system. See "Closing the System" on page 47.

68 Installing System Components

Page 69

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Power Supply

Removing the Power Supply

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Disconnect the DC power cables from the following components:

• POWER CONN connector on the backplane board (if applicable)

• PWR_CONN and 12V connectors on the system board

• Hard drives

• Diskette drive (if applicable)

• Optical drive (if applicable)

• Tape backup drive (if applicable)

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.

Remove the four screws securing the power supply to the back panel. See Figure 3-17.

Installing System Components 69

Page 70

Figure 3-17. Removing the Power Supply

1 power supply 2 screws (4)

Slide the power supply toward the front of the system, and then lift the power supply up and out of the system.

Replacing the Power Supply

Lower the power supply into the system and align the mounting holes with the holes on the back panel.

Install the four screws securing the power supply to the back panel.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 65.

70 Installing System Components

Page 71

Connect the DC power cables to the following components:

• POWER CONN connector on the backplane board (if applicable)

• PWR_CONN and 12V connectors on the system board

• Hard drives or SAS backplane.

• Diskette drive (if applicable)

• Optical drive (if applicable)

• Tape backup drive (if applicable)

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Expansion Cards

Your system supports up to five full-length expansion cards, installed in connectors on a riser card. The expansion slots are configured as follows:

– Slot 1 is a x8 lane-width PCI-Express expansion slot.

– Slot 2 is a x1 lane-width PCI-Express expansion slot.

– Slots 3 and 4 are 3.3-V, 64-bit, 133-MHz PCI-X expansion slots.

– Slot 5 is a 5-V, 32-bit, 33-MHz legacy PCI expansion slot.

Figure 3-18 shows the relative locations of the expansion-card slots.

NOTICE: If you install a RAC card, it must be installed in PCI slot SLOT_5.

Installing System Components 71

Page 72

Figure 3-18. Expansion Slots

1 SLOT_5 - PCI 32-bit,

33-MHz (5-V)

4 SLOT_2 - x1 lane width

PCI-Express

2 SLOT_4 - PCI-X 64-bit,

133-MHz (3.3-V)

5 SLOT_1 - x8 lane width

PCI-Express

3 SLOT_3 - PCI-X 64-bit,

133-MHz (3.3-V)

Installing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Unpack the expansion card, and prepare it for installation.

For instructions, see the documentation that accompanied the card.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Remove the filler bracket from the expansion slot.

Install the expansion card. See Figure 3-19.

Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the system board.

Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.

Install the screw that secures the expansion-card bracket to the back panel.

72 Installing System Components

Page 73

Connect any cables that should be attached to the card.

See the documentation that accompanied the card for information about its cable connections.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Install any device drivers required for the card as described in the documentation for the card.

Figure 3-19. Removing and Installing an Expansion Card

1 screw 2 expansion card 3 card-edge connector

4 expansion-card connector

Removing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Disconnect any cables attached to the card.

Installing System Components 73

Page 74

Remove the expansion card (see Figure 3-19):

Remove the screw that secures the expansion-card bracket to the back panel.

Grasp the expansion card by its top corners, and carefully remove it from the expansion-card connector.

NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications

Commission (FCC) certification of the system. The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

74 Installing System Components

Page 75

Replacing the SAS Controller Card Battery

Disconnect the battery cable from the SAS controller card.

Figure 3-20. Replacing the SAS Controller Card Battery

1 chassis notches 2 battery/battery holder

Remove the battery and battery holder from the system chassis. See Figure 3-20.

Insert the new battery into the battery bay, ensuring that the battery is aligned and fully seated into the slots.

Connect the battery cable to the SAS controller card.

Installing System Components 75

Page 76

Memory

You can upgrade your system memory to a maximum of 8 GB by installing combinations of 512-MB, 1-GB, and 2-GB located on the system board adjacent to the power supply connectors. See "System Board Connectors" on page 118. The memory module sockets are arranged in two banks on two channels (A and B). The memory module banks are identified as follows:

• Bank 1: DIMM1_A and DIMM1_B

• Bank 2: DIMM2_A and DIMM2_B

General Memory Module Installation Guidelines

• If only one memory module is installed, it must be installed in socket DIMM1_A.

• If two or more memory modules are installed, they must be installed in pairs of matched memory size,

Table 3-2 shows examples of different memory configurations.

Table 3-2. Sample Memory Configurations

Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B

512 MB 512 MB None None None

1 GB 512 MB None 512 MB None

1 GB 1 GB None None None

2 GB 512 MB 512 MB 512 MB 512 MB

2 GB 1 GB None 1 GB None

3 GB 1 GB 512 MB 1 GB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

4 GB 2 GB None 2 GB None

5 GB 2 GB 512 MB 2 GB 512 MB

6 GB 2 GB 1 GB 2 GB 1 GB

8 GB 2 GB 2 GB 2 GB 2 GB

unbuffered ECC DDRII SDRAM 533- or 667-MHz memory modules

speed, and technology.

. The system memory is

Installing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

76 Installing System Components

Page 77

Open the system. See "Opening the System" on page 43.

Locate the memory module sockets. See "System Board Connectors" on page 118.

Press the ejectors on the memory module socket down and out, as shown in Figure 3-21, to allow the memory module to be inserted into the socket.

Figure 3-21. Installing and Removing a Memory Module

1 memory module 2 memory module socket

ejectors (2)

4 alignment keys (2)

Align the memory module's edge connector with the alignment keys on the memory module socket,

3 socket

and insert the memory module in the socket.

NOTE: The memory module socket has alignment keys that ensure correct insertion of the memory module in

the socket.

Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

Repeat this procedure to install the remaining memory modules. See Table 3-2 for sample memory configurations.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Installing System Components 77

Page 78

(Optional) Press <F2> to enter the System Setup program, and check the the main

The system should have already changed the value to reflect the newly installed memory.

If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 112.

System Setup

screen.

System Memory

Removing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Locate the memory module sockets. See "System Board Connectors" on page 118.

Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-21.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

setting on

Microprocessor

You can upgrade the system processor to take advantage of future options in speed and functionality.

A processor upgrade kit contains the following items:

• Processor

• Thermal grease packet and/or a replacement heat sink

If your kit does not include a replacement heat sink, you must reuse the processor heat sink currently in your system.

NOTICE: If your upgrade kit included a thermal grease packet, you must use the thermal grease as instructed to

ensure the proper thermal operating condition for the processor. Failure to do so will result in damage to your system.

78 Installing System Components

Page 79

Removing the Processor

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.

NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is

necessary to maintain proper thermal conditions.

Remove the heat sink. See Figure 3-22.

Open one securing clip by pressing the end of the clip down and away from the retention module until it clears the securing tab on the retention module, and then lift the clip up.

Repeat step a for the remaining securing clip.

Rotate the heat sink slightly and then lift the heat sink off the processor. Do not pry the processor off the heat sink.

If you are reusing the heat sink with the new processor, clean the contact side of the heat sink and set it aside for use later in the processor installation procedure.

Installing System Components 79

Page 80

Figure 3-22. Removing the Heat Sink

1 heat sink 2 securing clips (2)

80 Installing System Components

Page 81

Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 3-23.

Open the processor cover. See Figure 3-23.

Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new processor. See Figure 3-23.

Figure 3-23. Removing/Replacing the Processor

1 processor socket release

lever

4 processor socket 5 processor

2 processor cover 3 pin-1 locators

Installing a Processor

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Unpack the new processor and heat sink, if provided.

Ensure that the processor socket release lever is in the fully open position.

Align the pin 1 corners of the processor and socket. See Figure 3-23.

Installing System Components 81

Page 82

NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system

board when you turn on the system. Be careful not to touch or bend the pins on the socket.

Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to seat it in the socket.

Close the processor cover.

Rotate the release lever back down until it snaps into place, securing the processor cover.

NOTICE: Do not operate the system without the heat sink installed. The heat sink is required to maintain proper

thermal conditions.

Prepare the heat sink for installation:

• If you are reusing the heat sink from the previous processor, ensure that the contact side (bottom)

of the heat sink is clean, open the thermal grease packet, and apply thermal grease to the bottom of the heat sink.

• If you received a replacement heat sink, remove the protective sheet from the thermal grease layer

that is pre-applied to the bottom of the heat sink.

Lower the heat sink onto the processor. See Figure 3-22.

Secure the heat sink to the retention module.

Gently press down on the heat sink and then press one securing clip to secure it.

Repeat step a for the remaining securing clip.

Ensure that the back fan connector is connected to the BACK_FAN connector on the system board. See "System Board Connectors" on page 118.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 65.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Enter the System Setup program, and ensure that the processor options match the new system configuration. See "Using the System Setup Program" on page 29.

As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program. A message similar to the following appears:

One 2.8 GHz Processor, Processor Bus: 533 MHz, L2 cache 256 KB

Confirm that the top line of the system data area in the System Setup program correctly identifies the installed processor. See "Using the System Setup Program" on page 29.

Exit the System Setup program.

Ensure that your system is running the latest BIOS version.

You can download the latest BIOS version from the Dell Support website located at

82 Installing System Components

support.dell.com

Page 83

Run the system diagnostics to verify that the new processor is operating correctly.

See "Running the System Diagnostics" on page 112 for information on running the diagnostics and troubleshooting any problems that may occur.

Installing a RAC Card

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Install the RAC card in PCI expansion slot SLOT_5.

See "Installing an Expansion Card" on page 72 for information on installing the card.

Connect the cable from the RAC card to connector RAC_CONN on the system board. See "System Board Connectors" on page 118.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card. See "Using the System Setup Program" on page 29.

See the RAC card documentation for information on configuring and using the RAC card.

System Battery

Replacing the System Battery

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Enter the System Setup program and record the option settings on the System Setup screens.

See "Using the System Setup Program" on page 29.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Installing System Components 83

Page 84

Remove the system battery. See "System Board Connectors" on page 118 for the battery socket location on the system board.

Pull the latch away from the battery. See Figure 3-24.

Lift the battery out of the battery socket.

NOTICE: You must install the new system battery with the side labeled "+" facing up. See Figure 3-24.

Figure 3-24. Removing the System Battery

1 system battery 2 latch 3 battery socket

To install the new system battery, hold the battery with the side labeled "+" facing up, and then press the battery straight down into the battery socket until the latch snaps into place over the edge of the battery. See Figure 3-24.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Enter the System Setup program to confirm that the battery operates properly.

From the main screen, select

Re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.

To test the newly installed battery, see "Troubleshooting the System Battery" on page 98.

84 Installing System Components

System Time

to enter the correct time and date.

Page 85

Front I/O Panel (Service-Only Parts Procedure)

Removing the Control Panel Assembly and Chassis-Intrusion Switch

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Disconnect the control panel assembly cable from the FRONT_PANEL connector on the system board and remove the assembly cable from its guide bracket. See Figure 3-25.

Slide the chassis-intrusion switch upward and lift it out of its slot in the front of the chassis. Then, remove the chassis-intrusion cable from its three holding clips underneath the front lip of the system chassis.

Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the chassis. See Figure 3-25.

Lift the control panel assembly and the attached chassis-intrusion switch away from the system. See Figure 3-25.

Installing System Components 85

Page 86

Figure 3-25. Removing the Control Panel Assembly

1 assembly cable guide bracket 2 chassis floor 3 control panel assembly

4 control panel assembly cable 5 mounting screws (2) 6 chassis-intrusion switch

86 Installing System Components

Page 87

Installing the Control Panel Assembly

Insert the control panel assembly cable and chassis-intrusion switch through the front of the system.

Thread the chassis-intrusion switch upward through the opening above the control panel slot.

Connect the control panel assembly cable connector to the FRONT_PANEL connector on the system board and insert the cable in its guide bracket.

Guide the chassis-intrusion switch cable through the three holding clips underneath the front lip of the system chassis.

Insert the chassis-intrusion switch into its slot in the front of the chassis, then slide the switch down into place.

Using a #2 Phillips screwdriver, install the screws that secure the control panel assembly to the chassis. See Figure 3-25.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

System Board (Service-Only Parts Procedure)

The system board and system board tray are removed and replaced as a single assembly.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

CAUTION: The processor heat sink can get hot during operation. To avoid burns, ensure that the system has

sufficient time to cool before removing the system board.

Removing the System Board

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Disconnect the cables to the I/O connectors on the back panel.

Open the system. See "Opening the System" on page 43.

Disconnect the two power cables from connectors PWR_CONN and 12V on the system board.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.

If the system has cabled SAS drives or SATA drives, note the relative location of the interface cable connections between the system board and the drives, so you can reconnect them in the proper sequence.

Disconnect the SAS or SATA interface cable(s) connected to the system board or optional hard-drive controller card.

Installing System Components 87

Page 88

Disconnect the power cable(s) connected to the hard drives in the drive bay, or to the optional SAS backplane.

Remove the screws securing the drive bay and remove the bay from the system.

Disconnect all remaining cables attached to the connectors on the system board:

• Optical-drive interface cable (PRIMARY_IDE connector)

• Diskette-drive cable (FDD connector)

• Control panel cable (FRONT_PANEL connector)

• Front fan cable (FRONT_FAN connector)

• Back fan cable (BACK_FAN connector)

• Any other cables attached to the system board, after recording their locations.

Remove the back fan. See "Removing the Back System Fan" on page 67 in "Installing System Components."

Remove all PCI expansion cards from the expansion slots. See "Removing an Expansion Card" on page 73.

Pull up on the system board plunger and slide the system board toward the front of the chassis about

2.5 cm (1 inch). See Figure 3-26.

Carefully lift the system board up and out of the chassis. See Figure 3-26.

88 Installing System Components

Page 89

Figure 3-26. Removing the System Board

1 system board 2 plunger 3 drive bay

Installing the System Board

Unpack the new system board.

Ensure that the system board jumpers are set the same as on the board that you just removed, and change the settings if necessary. See "System Board Jumpers" on page 115.

Remove the memory modules from the original system board and transfer them to the new board, being careful to install the memory modules in the same locations.

See "Installing Memory Modules" on page 76.

Remove the processor from the original system board. See "Removing the Processor" on page 79.

Reinstall the processor and heat sink on the new system board. See "Installing a Processor" on page 81.

Making sure that no cables are trapped beneath the system board tray, lower the new system board into the chassis.

Position the system board in place and gently press down on the board until the plunger locks.

Install the back fan and connect the fan cable to the BACK_FAN connector on the system board. See "Installing the Back System Fan" on page 68.

Installing System Components 89

Page 90

Connect the following cables to the system board. See "System Board Connectors" on page 118.

• Optical-drive interface cable (PRIMARY_IDE connector)

• Diskette-drive cable (FDD connector)

• Control panel cable (FRONT_PANEL connector)

• Front fan cable (FRONT_FAN connector)

Install all expansion cards and connect any interface cables to the appropriate components in the system. See "Installing an Expansion Card" on page 72.

Reinstall the drive bay and secure it with the four Phillips screws. See "Installing a Hard Drive in the Drive Bay" on page 55.

Reconnect the SAS or SATA interface cable(s) to the system board or optional hard-drive controller card.

Ensure that you reattach the interface cables in their original locations.

Reconnect the power cables to the hard drives in the drive bay, or to the optional SAS backplane.

Replace the cooling shroud. See "Installing the Cooling Shroud" on page 65.

Connect the two power cables to connectors PWR_CONN and 12V on the system board.

Carefully check for any remaining cables or components that are not installed or are improperly seated in their connectors on the system board.

Close the system. See "Closing the System" on page 47.

Stand the system upright.

Reconnect the cables to the I/O connectors on the system back panel.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

90 Installing System Components

Page 91

Troubleshooting Your System

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of

the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 4-1.

Table 4-1. Start-Up Routine Indications

Look/listen for: Action

A status or error message displayed on the monitor. See "System Messages" on page 18.

A series of beeps emitted by the system. See "System Beep Codes" on page 26.

Diagnostic indicator lights indicate a problem. See "Diagnostics Indicator Codes" on page 15.

Alert messages from the systems management software.

The monitor's power indicator. See "Troubleshooting the Video Subsystem" on page 92.

The keyboard indicators. See "Troubleshooting the Keyboard" on page 93.

The USB device activity indicator. See "Troubleshooting a USB Device" on page 95.

The diskette drive activity indicator. See "Troubleshooting a Diskette Drive" on page 101.

The optical drive activity indicator. See "Troubleshooting an Optical Drive" on page 102.

The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 104.

An unfamiliar constant scraping or grinding sound when you access a drive.

See the systems management software documentation.

See "Getting Help" on page 121.

Troubleshooting Your System 91

Page 92

Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections."

Troubleshooting IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.

Table 4-2. IRQ Assignment Defaults

IRQ Line Assignment

IRQ0 System timer

IRQ1 Keyboard controller

IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15

IRQ3 Available

IRQ4 Serial port 1 (COM1 and COM3)

IRQ5 Remote access controller

IRQ6 Diskette drive controller

IRQ7 Available

IRQ8 Real-time clock

IRQ9 ACPI functions (used for power management)

IRQ10 Available

IRQ11 Available

IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program

IRQ13 Math coprocessor

IRQ14 IDE optical drive controller

IRQ15 Available

Troubleshooting the Video Subsystem

Problem

• Monitor is not working properly.

• Video memory is faulty.

92 Troubleshooting Your System

Page 93

Action

Check the system and power connections to the monitor.

Determine whether the system has an expansion card with a video output connector.

In this system configuration, the monitor cable should normally be connected to the connector on the expansion card,

To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again.

Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see "Getting Help" on page 121.

not

to the system’s integrated video connector.

Troubleshooting the Keyboard

Problem

• System message indicates a problem with the keyboard

• Keyboard is not functioning properly

Action

If you are using a USB keyboard, enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 29.

Examine the keyboard and its cable for signs of damage.

Swap the faulty keyboard with a working keyboard.

If the problem is resolved, replace the faulty keyboard. See

"Getting Help

" on page 121

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.

If the problem is not resolved, see "Getting Help" on page 121.

Troubleshooting the Mouse

Problem

• System message indicates a problem with the mouse.

• Mouse is not functioning properly.

Action

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

If the test fails, continue to the next step.

Troubleshooting Your System 93

Page 94

Examine the mouse and its cable for signs of damage.

If the mouse is not damaged, go to step 4.

If the mouse is damaged, continue to the next step.

Swap the faulty mouse with a working mouse.

If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 121.

Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the System Setup Program."

If the problem is not resolved, see "Getting Help" on page 121.

Troubleshooting Serial I/O Problems

Problem

• Error message indicates a problem with a serial port.

• Device connected to a serial port is not operating properly.

Action

Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application. See "Using the System Setup Program" on page 29.

If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.

If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 94.

Troubleshooting a Serial I/O Device

Problem

• Device connected to the serial port is not operating properly.

Action

Turn off the system and any peripheral devices connected to the serial port.

Swap the serial interface cable with a working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.

Turn off the system and the serial device, and swap the device with a comparable device.

94 Troubleshooting Your System

Page 95

Turn on the system and the serial device.

If the problem is resolved, replace the serial device. See "Getting Help" on page 121.

If the problem persists, see "Getting Help" on page 121.

Troubleshooting a USB Device

Problem

• System message indicates a problem with a USB device.

• Device connected to a USB port is not operating properly.

Action

Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program."

Turn off the system and any USB devices.

Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

Turn on the system and the reconnected device.

If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 121"

If possible, swap the interface cable with a working cable.

If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.

Turn off the system and the USB device, and swap the device with a comparable device.

Turn on the system and the USB device.

If the problem is resolved, replace the USB device. See "Getting Help" on page 121.

If the problem persists, see "Getting Help" on page 121.

Troubleshooting a NIC

Problem

• NIC cannot communicate with network.

Action

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

Troubleshooting Your System 95

Page 96

Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.

• If the link indicator does not light, check all cable connections.

• If the activity indicator does not light, the network driver files might be damaged or missing.

Remove and reinstall the drivers if applicable. See the NIC's documentation.

• Change the autonegotiation setting, if possible.

• Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.

Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program."

Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.

Ensure that all network cables are of the proper type and do not exceed the maximum length.

Troubleshooting External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 1-2 for the back-panel connectors on your system.

Troubleshooting a Wet System

Problem

• Liquid spilled on the system.

• Excessive humidity.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Remove all expansion cards installed in the system. See "Installing an Expansion Card" on page 72.

Let the system dry thoroughly for at least 24 hours.

96 Troubleshooting Your System

Page 97

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help" on page 121.

If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 72.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.

If the tests fail, see "Getting Help" on page 121.

Troubleshooting a Damaged System

Problem

• System was dropped or damaged.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Open the system. See "Opening the System" on page 43.

Ensure that the following components are properly installed:

• Expansion cards

• Power supplies

•Fans

• Processors and heat sinks

• Memory modules

• Drive-carrier connections to the backplane board, if applicable

Ensure that all cables are properly connected.

Close the system. See "Closing the System" on page 47.

Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 111.

If the tests fail,

see "Getting Help

" on page 121

Troubleshooting Your System 97

Page 98

Troubleshooting the System Battery

Problem

• System message indicates a problem with the battery.

• System Setup program loses system configuration information.

• System date and time do not remain current.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system

configuration information. This situation is caused by a defective battery.

Action

Re-enter the time and date through the System Setup program. See "Using the System Setup Program."

Turn off the system and disconnect it from the electrical outlet for at least one hour.

Reconnect the system to the electrical outlet and turn on the system.

Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Components."

If the problem is not resolved by replacing the battery, see "Getting Help" on page 121.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate

normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting Power Supplies

Problem

• System-status indicators are amber.

• Power-supply fault indicators are amber.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

98 Troubleshooting Your System

Page 99

Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply" on page 69.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply

and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly.

If the problem is resolved, close the system. See "Closing the System" on page 47.

If the problem persists, remove the faulty power supply. See "Power Supply" on page 69.

Install a new power supply. See "Power Supply" on page 69.

If the problem persists, see "Getting Help" on page 121.

Troubleshooting System Cooling Problems

Problem

• Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

• System cover, cooling shroud, drive blank, or front or back filler panel is removed.

• Ambient temperature is too high.

• External airflow is obstructed.

• Cables inside the system obstruct airflow.

• An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 99.

Troubleshooting a Fan

Problem

• System-status indicator is amber.

• Systems management software issues a fan-related error message.

• Fan status indicator indicates a problem with the fan.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.

Open the system. See "Opening the System" on page 43.

Troubleshooting Your System 99

Page 100

CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace

one fan at a time.

Ensure that the faulty fan's power cable is firmly attached to the fan power connector. For a hot-plug fan, remove and reseat the fan. See "Cooling Fans" on page 65.

NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.

If the problem is not resolved, install a new fan. See "Cooling Fans" on page 65.

If the replacement fan is working properly, close the system. See "Closing the System" on page 47.

If the replacement fan does not operate,

"Getting Help" on page 121

see

Troubleshooting System Memory

Problem

• Faulty memory module.

• Faulty system board.

• Front-panel diagnostic lights indicate a problem with system memory.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.

Turn on the system and attached peripherals.

If an error message does not appear, continue to the next step.

If an error messages appears, go to step 10.

Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 29.

If the amount of memory installed matches the system memory setting, go to step 10.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening the System" on page 43.

Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 76.

Close the system. See "Closing the System" on page 47.

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

100 Troubleshooting Your System

Dell 840 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Hardware Owner’s Manual

Contents

About Your System

Other Information You May Need

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

Diagnostics Indicator Codes

Hard-Drive Indicator Codes

System Messages

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

Baseboard Management Controller Messages

Using the System Setup Program

Entering the System Setup Program

Responding to Error Messages

Using the System Setup Program

System Setup Options

Main Screen

CPU Information Screens

Integrated Devices Screen

Console Redirection Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Installing System Components

Recommended Tools

Inside the System

Opening the System

Removing the Bezel

Removing the Cover

Front-Panel Drive Inserts

Removing the Front-Panel Drive Inserts

Installing the Front-Panel Drive Inserts

Closing the System

Replacing the Cover

Installing the Bezel

Connecting Drives

Interface Cables

Drive Cable Configurations

DC Power Cables

Diskette Drive

Removing a Diskette Drive

Installing a Diskette Drive

Optical or Tape Drives

Installing an Optical or Tape Drive

Hard Drives

Hard Drive Installation Guidelines

Configuring the Boot Drive

Removing a Hard Drive from the Drive Bay

Installing a Hard Drive in the Drive Bay

Removing a Hard Drive from a Lever-Release Drive Carrier

Installing an Hard Drive in the Lever-Release Drive Carrier

Hot-Plug SATA Hard Drives Using the SAS Backplane

Removing a Hot-Plug SAS or SATA Hard Drive

Cooling Shroud

Removing the Cooling Shroud

Installing the Cooling Shroud

Cooling Fans

Removing the Front System Fan

Installing the Front System Fan

Removing the Back System Fan

Installing the Back System Fan

Power Supply

Removing the Power Supply

Replacing the Power Supply

Expansion Cards

Installing an Expansion Card

Removing an Expansion Card

Replacing the SAS Controller Card Battery