Dell 81FTK User Manual
Dell™ OptiPlex™ Systems
Setup and Quick Reference Guide
Guide de configuration et de référence rapide
Guía de instalación y de referencia rápida
Models DHS, DHP, and DHM
www.dell.com | support.dell.com
Dell™ OptiPlex™ Systems
Setup and Quick Reference Guide
Models DHS, DHP, and DHM
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2000–2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.
Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of Dell Computer Corporation; Intel,
Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks
of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names
other than its own.
March 2003 P/N 81FTK Rev. A09
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Finding Information for Your Computer
CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 8
When Using Your Computer
Getting Started/Setup
Completed Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Solving Problems
Dell Diagnostics
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . 20
Limited Warranties and Return Policy
. . . . . . . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . . 23
Contents 3
4 Contents
About This Guide
This document contains getting started/setup, solving problems, and safety, regulatory, and
warranty information about your Dell
™ OptiPlex™ computer.
To obtain the latest versions of the documents on your hard drive, see the Dell Support
website at support.dell.com.
Regulatory model numbers appear throughout this document; their chassis type
equivalents are shown below:
Regulatory Model Numbers and Chassis Types
DHS = small desktop (SD) chassis
DHP = small form-factor (SF) chassis
DHM = small mini-tower (SMT) chassis
Finding Information for Your Computer
What Are You Looking For? Find it Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
Drivers and Utilities CD (also known as the
ResourceCD)
Documentation and drivers are already installed on your computer
when shipped from Dell. You can use the CD to reinstall drivers, run
the Dell Diagnostics, or access your documentation.
Readme files may be included on your CD to provide last-minute
updates about technical changes to your computer or advanced
technical-reference material for experienced users or technicians.
Setup and Quick Reference Guide 5
What Are You Looking For? Find it Here
• Express Service Code and Service Tag
®
• Microsoft
Windows® License Label
Express Service Code and Product Key Label
These labels are located on your
computer.
• How to reinstall my operating system Operating System CD and Installation Guide
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After you reinstall your operating system using the Operating System
Reinstallation CD, use the Drivers and Utilities CD to reinstall
drivers for the devices that came with your computer.
The product key for your operating system is located on your
computer.
• How to remove and replace parts
• How to obtain technical specifications
• How to configure system settings
• How to troubleshoot and solve problems
6 Setup and Quick Reference Guide
User’s Guide
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Click User’s and system guides and click User’s guides.
Microsoft Windows 2000
Double-click the User’s Guides icon on your desktop.
What Are You Looking For? Find it Here
• Latest drivers for my computer
• Answers to technical service and support
questions
• Online discussions with other users and
technical support
• Documentation for my computer
Dell Support Website — support.dell.com
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from
technicians, and online courses
• Community Forum — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
• Customer Care — Contact information, order status, warranty,
and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications,
and white papers
• Service call status and support history
• Top technical issues for my computer
• Frequently asked questions
• File downloads
• Details on my computer configuration
Dell Premier Support Website —
premiersupport.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
• Service contract for my computer
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a
modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the
arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
Setup and Quick Reference Guide 7
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
• Do not attempt to service the computer yourself unless you are a trained service
• To help prevent electric shock, plug the computer and device power cables into properly
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• To help avoid the potential hazard of electric shock, do not use your computer during an
• To help avoid the potential hazard of electric shock, do not connect or disconnect any
CAUTION: Safety Instructions
technician. Always follow installation instructions closely.
grounded electrical outlets. These cables are equipped with 3-prong plugs to help ensure
proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.
If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
electrical storm.
cables or perform maintenance or reconfiguration of this product during an electrical
storm.
• If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11 modular plug.
• Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
• To help avoid possible damage to the system board, wait 5 seconds after turning off the
computer before disconnecting a device from the computer.
8 Setup and Quick Reference Guide
CAUTION: Safety Instructions (continued)
• To avoid shorting out your computer when disconnecting a network cable, first unplug
the cable from the network adapter on the back of your computer, and then from the
network jack. When reconnecting a network cable to your computer, first plug the cable
into the network jack, and then into the network adapter.
• To help protect your computer from sudden, transient increases and decreases in
electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply
(UPS).
• Ensure that nothing rests on your computer’s cables and that the cables are not located
where they can be stepped on or tripped over.
• Do not push any objects into the openings of your computer. Doing so can cause fire or
electric shock by shorting out interior components.
• Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
• Do not spill food or liquids on your computer. If the computer gets wet, consult your
User’s Guide.
Setup and Quick Reference Guide 9
When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
• Your computer is equipped with one of the following:
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CAUTION: Do not operate your computer with any cover(s) (including computer
covers, bezels, filler brackets, front-panel inserts, and so on) removed.
– A fixed-voltage power supply — Computers with a fixed-voltage power supply do not
have a voltage selection switch on the back panel and operate at only one voltage (see
the regulatory label on the outside of the computer for its operating voltage).
– An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do
not have a voltage selection switch on the back panel and automatically detect the
correct operating voltage.
– A manual voltage selection switch — Computers with a voltage selection switch on
the back panel must be manually set to operate at the correct operating voltage.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the
switch for the voltage that most closely matches the AC power available in your location. For Japan,
the voltage selection switch must be set to the 115-V position even though the AC power available in
Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to
operate with the AC power available in your location.
• Before working inside the computer, unplug the computer to help prevent electric shock
or system board damage. Certain system board components continue to receive power
any time the computer is connected to AC power.
10 Setup and Quick Reference Guide
When Using Your Computer (continued)
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in
your online Dell documentation or in instructions otherwise provided to you by Dell.
Always follow installation and service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the
computer before removing a component from the system board or disconnecting a device from the
computer.
1 Perform an orderly computer shutdown using the operating system menu.
2 Turn off your computer and any devices connected to the computer.
3 Ground yourself by touching an unpainted metal surface on the chassis, such as the metal
around the card-slot openings at the back of the computer, before touching anything
inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis
to dissipate any static electricity that might harm internal components.
4 Disconnect your computer and devices, including the monitor, from their electrical
outlets. Also, disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate:
• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. Some cables have a connector with locking tabs; if you are disconnecting this
type of cable, press in on the locking tabs before disconnecting the cable. As you pull
connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
• Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such
as a microprocessor chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Replace the battery only with the same or equivalent type recommended by the
manufacturer. Do not dispose of the battery along with household waste. Contact
your local waste disposal agency for the address of the nearest battery deposit site.
Setup and Quick Reference Guide 11
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Getting Started/Setup
CAUTION: Before performing any of the procedures in this section, follow the
safety instructions in the System Information Guide.
NOTICE: If your computer has an expansion card installed (such as a network card), connect
the appropriate cable to the card, not to the connector on the computer back panel.
You must complete all steps to properly set up your computer. See the appropriate figures
that follow the instructions.
1 Connect the keyboard and mouse.
NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
NOTE: If you have a Universal Serial Bus (USB)-compliant mouse or keyboard, use the USB
connectors on the back of your system.
Connect the modem or network cable.
2
Insert the network cable, not the phone line, into the network connector. If you have
an optional modem, connect the phone line to the modem.
NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone
communications can cause damage to the network adapter.
Connect the monitor.
3
Align and gently insert the monitor cable to avoid bending connector pins. Tighten
the thumbscrews on the cable connectors.
NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If
your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.
NOTE: Some monitors have the video connector underneath the back of the screen. See the
documentation that came with your monitor for its connector locations.
A second monitor is optional and requires a multimonitor graphics adapter card. To
enable dual-monitor support, both monitors must be attached when the computer
starts.
4 Connect the speakers.
5 Connect power cables to the computer, monitor, and devices and insert the other ends
of the power cables to electrical outlets.
12 Setup and Quick Reference Guide
6 Verify that the voltage selection switch is set correctly for your location.
Your computer is equipped with one of the following:
• A fixed-voltage power supply — Computers with a fixed-voltage power supply do
not have a voltage selection switch on the back panel and operate at only one
voltage (see the regulatory label on the outside of the computer for its operating
voltage).
• An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit
do not have a voltage selection switch on the back panel and automatically detect
the correct operating voltage.
• A manual voltage selection switch — Computers with a voltage selection switch
on the back panel must be manually set to operate at the correct operating
voltage.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the
switch for the voltage that most closely matches the AC power available in your location. For
Japan, the voltage selection switch must be set to the 115-V position even though the AC power
available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
Press the power buttons to turn on the computer and monitors.
7
See "Completed Setup" on page 16.
NOTE: Before you install any devices or software that did not ship with your computer, read the
documentation that came with the software or device, or contact the vendor to verify that the
software or device is compatible with your computer and operating system.
NOTE: Your system may very slightly from the following setup illustrations.
Setup and Quick Reference Guide 13
Desktop Setup — Without Expansion Cards
D
C
B
A
monitor
keyboard
mouse
speakers
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Desktop Setup — With Expansion Cards
D
C
B
A
LINE OUT
network
USB
monitor
flat-panel
monitor
speakers
network
NOTE: If your system has two video connectors, the integrated video connector is disabled and
has a protective cap on it. Use the expansion card connector as shown in the illustration.
14 Setup and Quick Reference Guide
Mini-Tower Setup — Without Expansion Cards
monitor
keyboard
mouse
A B C D
Mini-Tower Setup — With Expansion Card
A B C D
speakers
network
USB
monitor
flat-panel
monitor
speakers
LINE OUT
network
NOTE: If your system has two video connectors, the integrated video connector is disabled and
has a protective cap on it. Use the expansion card connector as shown in the illustration.
Setup and Quick Reference Guide 15
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Completed Setup
power
A B C D
WindowsOS Professional
XXX-XXXXX
OEMNave Here
ProductKey:
XXXXX-XXX-XXX
XXXXXXXXXX
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
D
C
B
A
Microsoft Windows
Product Key
Microsoft Windows
Product Key
WindowsOS Professional
XXX-XXXXX
OEMNave Here
ProductKey:
XXXXX-XXX-XXX
XXXXXXXXXX
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected.
For the latest troubleshooting information available for your system, see the Dell Support
website at support.dell.com. You can also find descriptions of Dell troubleshooting tools in
the section titled "Getting Help" in your online User’s Guide.
16 Setup and Quick Reference Guide
If computer problems occur that require help from Dell, write a detailed description of the
error, beep codes, or diagnostics light patterns; record your Express Service Code and
Service Tag Number below; and then contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of the express
service code and service tag numbers.
Express Service Code:___________________________
Service Tag Number:___________________________
Your computer includes the following tools that can help you solve a problem:
DELL DIAGNOSTICS — The Dell Diagnostics tests various components in
your computer and helps to identify the cause of computer problems. For more
information, see "Starting the Dell Diagnostics" on page 18.
THE FOLLOWING FEATURES CAN INDICATE A POSSIBLE FAILURE AND
HELP YOU TROUBLESHOOT A COMPUTER PROBLEM. SEE YOUR User’s
FOR MORE INFORMATION —
Guide
YSTEM LIGHTS — Located on the front of the computer
S
IAGNOSTIC LIGHTS — Located on the back of the computer
D
YSTEM MESSAGES — Appear on your monitor screen
S
EEP CODES — A series of audible beeps emitted by your computer
B
Using the Drivers and Utilities CD
To use the Drivers and Utilities CD (also known as the ResourceCD) while you are running
the Windows operating system:
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities
CD while you are running Windows.
Turn on the computer and allow it to boot to the Windows desktop.
1
2 Insert the Drivers and Utilities CD into the CD drive.
If you are using the Drivers and Utilities CD for the first time on this computer, the
ResourceCD Installation window opens to inform you that the Drivers and Utilities
CD is about to begin installation.
Setup and Quick Reference Guide 17
3 Click OK to continue.
To complete the installation, respond to the prompts offered by the installation
program.
4 Click Next at the Welcome Dell System Owner screen.
5 Select the appropriate System Model, Operating System, Device Type, and Top i c.
Drivers for Your Computer
To display a list of device drivers for your computer:
1 Click My Drivers in the To pi c pull-down menu.
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The Drivers and Utilities CD scans your computer’s hardware and operating system,
and then a list of device drivers for your system configuration is displayed on the
screen.
2 Click the appropriate driver and follow the instructions to download the driver to your
computer.
To view all available drivers for your computer, click Drivers from the Top ic pull-down
menu.
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems"
in the User’s Guide and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without
contacting Dell. If you do contact Dell, the test results can provide important information
for Dell's service and support personnel.
NOTICE: If your hard drive fails, run the Dell IDE Hard Drive Diagnostics (see "Running the
Dell IDE Hard Drive Diagnostics" on page 20).
Starting the Dell Diagnostics
Enter system setup as explained in the User’s Guide, review your computer’s configuration
information, and ensure that the device you want to test displays in system setup and is
active.
18 Setup and Quick Reference Guide
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD
(also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1 Shut down and restart the computer.
2 When the DELL
NOTE: If you receive a message stating that no Diagnostics utility partition has been found,
follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD.
™
logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
3 When the boot device list appears, highlight Boot to Utility Partition and press
<Enter>.
4 When the Dell Diagnostics Main Menu appears, select the test you want to run.
5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1 Insert the Drivers and Utilities CD into the CD drive.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer through the Start menu and try
again.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the
computer boots according to the devices specified in system setup.
When the boot device list appears, highlight IDE CD-ROM Device and press
3
<Enter>.
4 Select the IDE CD-ROM Device option from the CD boot menu.
5 Select the Boot from CD-ROM option from the menu that appears.
6 Type 1 to start the ResourceCD menu.
7 Type 2 to start the Dell Diagnostics.
Setup and Quick Reference Guide 19
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8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your platform.
9 When the Dell Diagnostics Main Menu appears, select the test you want to run.
10 When the tests are completed, remove the CD.
11 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
Running the Dell IDE Hard Drive Diagnostics
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or
confirm a hard drive failure.
1 Turn on your computer (if your computer is already on, restart it).
2 When F2 = Setup appears in the upper-right corner of the screen, press
<Ctrl><Alt><D>.
3 Follow the instructions on the screen.
If a failure is reported, see "Hard Drive Problems" in your User’s Guide.
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service.
Your Dell computer system is designed to comply with applicable regulations regarding
EMI. Changes or modifications not expressly approved by Dell could void the user’s
authority to operate the equipment.
Dell computer systems are designed, tested, and classified for their intended
electromagnetic environment. These electromagnetic environment classifications fall into
two groups:
NOTE: Inspect the regulatory label affixed to the back or bottom of your Dell system to
determine the environments in which your system may be operated.
• Class A designates a device which may be operated in business or industrial
environments only.
20 Setup and Quick Reference Guide
• Class B designates a device which may be operated in residential settings as well as
business or industrial environments.
Class A
Class A equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at
his/her own expense.
Class B
Class B equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
• Consult Dell or an experienced radio/TV technician for help
Setup and Quick Reference Guide 21
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The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
• Model number: DHS, DHP, and DHM
• Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
NOTE: Additional regulatory information regarding your system can be found in your User’s
Guide.
22 Setup and Quick Reference Guide
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy
for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
• Non-Dell-branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
Setup and Quick Reference Guide 23
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SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
24 Setup and Quick Reference Guide
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
Setup and Quick Reference Guide 25
www.dell.com | support.dell.com
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from the
invoice date. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to nondefective products purchased
through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%)
restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and
Software and Peripherals division return policy are not available for Dell | EMC storage products, EMCbranded products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within thirty days from the invoice
date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned
within fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
26 Setup and Quick Reference Guide
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
• Non-Dell branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
Setup and Quick Reference Guide 27
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