Dell 535, F970N, 537, 546, 545 User Manual

INSPIRON

SETUP GUIDE

™

Models DCME and DCMF

™

INSPIRON

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.

__________________

Information in this document is subject to change without notice.

© 2009 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell

, the

DELL

Trademarks used in this text:

Intel, Pentium

Dell Inc.;
other countries; AMD, AMD Sempron, AMD Athlon, and AMD Phenom are trademarks of Advanced Micro Devices, Inc;

Microsoft, Windows, Windows Vista,

of Microsoft Corporation in the United States and/or other countries;
Association;

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

, and

Celeron

Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

logo, YOURS IS HERE, Inspiron, Dell On Call, and

are registered trademarks and

and the

Windows Vista

Core

is a trademark of Intel Corporation in the U.S. and

start button logo are either trademarks or registered trademarks

Blu-ray Disc

February 2009 P/N F970N Rev. A00

DellConnect

is a trademark of the Blu-ray Disc

are trademarks of

Contents

Setting Up Your Inspiron™ Desktop . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the Display . . . . . . . . . . . . . . . . . . . . 6

Connect the Keyboard and Mouse. . . . . . . . . 8

Connect the Network Cable (Optional) . . . . .8

Connect the Power Cables to Your

Display and Computer . . . . . . . . . . . . . . . . . . .9

®

Windows Vista

Connect to the Internet (Optional) . . . . . . . . 11

Setup . . . . . . . . . . . . . . . . . 10

Using Your Inspiron™ Desktop . . . . . . . . . .14

Front View Features. . . . . . . . . . . . . . . . . . . . 14

Back View Features. . . . . . . . . . . . . . . . . . . . 16

Software Features . . . . . . . . . . . . . . . . . . . . . 18

Solving Problems . . . . . . . . . . . . . . . . . . . . .21

Network Problems . . . . . . . . . . . . . . . . . . . . . 21

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 23

Memory Problems . . . . . . . . . . . . . . . . . . . . . 24

Lockups and Software Problems . . . . . . . . . 25

Using Support Tools. . . . . . . . . . . . . . . . . . .28

Dell Support Center . . . . . . . . . . . . . . . . . . . . 28

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .29

System Messages . . . . . . . . . . . . . . . . . . . . . 30

Hardware Troubleshooter. . . . . . . . . . . . . . . 32

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 32

System Recovery Options . . . . . . . . . . . . . .35

System Restore . . . . . . . . . . . . . . . . . . . . . . .36

Dell Factory Image Restore . . . . . . . . . . . . .37

Operating System Reinstallation . . . . . . . . .38

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .40

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

DellConnect

™

. . . . . . . . . . . . . . . . . . . . . . . . . 41

3

Contents

Online Services . . . . . . . . . . . . . . . . . . . . . . . 42

Automated Order-Status Service. . . . . . . . . 43

Product Information. . . . . . . . . . . . . . . . . . . . 43

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 44

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .45

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 46

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Specifications . . . . . . . . . . . . . . . . . . . . . . .50

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Macrovision Product Notice. . . . . . . . . . . . . 55

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

4

Setting Up Your Inspiron™ Desktop

INSPIRON

This section provides information about setting
up your Inspiron 535/537/545/546 desktop and
connecting peripherals.

WARNING: Before you begin any of the
procedures in this section, read the
safety information that shipped with
your computer. For additional safety best
practice information, see the Regulatory
Compliance Homepage at www.dell.com/
regulatory_compliance.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your computer may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet or drawer when it is
powered on.

5

Setting Up Your Inspiron™ Desktop

Connect the Display

Your computer has an integrated VGA video
connector. You can use this connector to
connect to the display.

NOTE: A DVI or HDMI connector may
be available on your computer if you
purchased an optional discrete graphics
card.

Refer to the following table when identifying
the connectors on your display and computer to
select the connection type you will use.

VGA

HDMI

DVI

Connect the display using either the VGA
connector, the HDMI connector, or the DVI
connector.

6

The VGA connector carries only video •
signals for displays such as monitors and
projectors.

The • HDMI connector is a high-performance
digital connector that carries both video and
audio signals for displays such as TVs and
monitors with integrated speakers.

Connect Using the VGA Connector

Connect the display using a VGA cable (with
blue connectors at both ends).

Setting Up Your Inspiron™ Desktop

Connect Using the HDMI Connector

If your display has a DVI connector, use a DVI
cable (with white connectors at both ends) with
an HDMI-to-DVI adapter.

NOTE: You can purchase an HDMI-to-DVI
adapter from the Dell website at

www.dell.com.

Connect Using the DVI Connector

If your display has a VGA connector, use the
VGA cable (with blue connectors at both ends)
with a DVI-to-VGA adapter.

NOTE: You can purchase a DVI-to-VGA
adapter from the Dell website at
www.dell.com.

7

Setting Up Your Inspiron™ Desktop

Connect the Keyboard and Mouse

NOTE: The exact location of connectors

may be different than what is shown.

Use the USB connectors on the back panel of
the computer to connect a USB keyboard and
mouse.

8

Connect the Network Cable (Optional)

NOTE: The exact location of connectors

may be different than what is shown.

Setting Up Your Inspiron™ Desktop

A network connection is not required to
complete your computer setup, but if you have
an existing network or Internet connection
that uses a cable connection (such as a
home cable modem or Ethernet jack), you can
connect it now. Use only an Ethernet cable
(RJ45 connector). Do not plug a telephone cable
(RJ11 connector) into the network connector.

To attach your computer to a network or
broadband device, connect one end of the
network cable to either a network port or a
broadband device. Connect the other end of the
network cable to the network adapter connector
on the back panel of your computer. A click
indicates that the network cable has been
securely attached.

Connect the Power Cables to Your Display and Computer

9

Setting Up Your Inspiron™ Desktop

Press the Power Button on Your
Computer and Display

10

Windows Vista® Setup

To set up Windows Vista for the first time, follow
the instructions on the screen. These steps are
mandatory and may take up to 15 minutes to
complete. The screens will take you through
several procedures including accepting license
agreements, setting preferences, and setting up
an Internet connection.

CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable.

Setting Up Your Inspiron™ Desktop

Connect to the Internet (Optional)

NOTE: ISPs and ISP offerings vary by

country.

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP). Your ISP will offer one
or more of the following Internet connection
options:

DSL connections that provide high-speed •
Internet access through your existing
telephone line or cellular telephone service.
With a DSL connection, you can access the
Internet and use your telephone on the same
line simultaneously.

Cable modem connections that provide •
high-speed Internet access through your
local cable TV line.

Satellite modem connections that provide •
high-speed Internet access through a
satellite television system.

Dial-• up connections that provide Internet
access through a telephone line. Dial-up
connections are considerably slower
than DSL and cable (or satellite) modem
connections. Your computer does not have
an integrated modem. An optional USB
modem must be used for dial-up service with
this computer.

Wireless LAN (WLAN) connections that •
provide Internet access using WiFi 802.11
technology. Wireless LAN support requires
optional internal components that may or
may not be installed in your computer based
on decisions made at the time of purchase.

NOTE: If an external USB modem or
WLAN adapter is not part of your original
order, you can purchase one from the Dell
website at www.dell.com.

11

Setting Up Your Inspiron™ Desktop

Setting Up a Wired Internet Connection

If you are using a dial-up connection, connect
the telephone line to the external USB modem
(optional) and to the telephone wall jack before
you set up your Internet connection. If you
are using a DSL or cable/satellite modem
connection, contact your ISP or cellular
telephone service for setup instructions.

Setting Up a Wireless Connection

Before you can use your wireless Internet
connection, you need to connect to your
wireless router. To set up your connection to a
wireless router:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start

→ Connect To.

Follow the instructions on the screen to 3.
complete the setup.

12

Setting Up Your Internet Connection

To set up an Internet connection with a provided
ISP desktop shortcut:

Save and close any open files, and exit any 1.
open programs.

Double-click the ISP icon on the Microsoft2.
Windows

®

desktop.

®

Follow the instructions on the screen to 3.
complete the setup.

If you do not have an ISP icon on your desktop
or if you want to set up an Internet connection
with a different ISP, perform the steps in the
following section.

NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.

Setting Up Your Inspiron™ Desktop

NOTE: Have your ISP information ready.
If you do not have an ISP, the Connect to
the Internet wizard can help you get one.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start

→ Control Panel.

Under 3. Network and Internet, click Connect

to the Internet.

The Connect to the Internet window appears.

Click either 4. Broadband (PPPoE) or Dial-up,
depending on how you want to connect:

Choose – Broadband if you will use a
DSL, satellite modem, cable TV modem,
or Bluetooth

®

wireless technology

connection.

Chose – Dial-up if you will use an optional
USB dial-up modem or ISDN.

NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 5.
use the setup information provided by your
ISP to complete the setup.

13

9

1

2
3

4
5

6

7

8

Using Your Inspiron™ Desktop

Your computer has indicators and buttons

INSPIRON

that provide information and enable you to
perform common tasks. The connectors on
your computer provide the option of attaching
additional devices.

14

Front View Features

Using Your Inspiron™ Desktop

1 Optical drive panel eject button (2) —

Press to open or close the optical drive.

2

USB 2.0 connectors (2) — Connects

to USB devices such as memory keys,
digital cameras, and MP3 players.

3

Headphone connector — Connects

to headphones.

NOTE: To connect to a powered
speaker or sound system, use the
audio out connector on the back of
your computer.

4

Power button — Press to turn

computer on or off. The light in the center
of this button indicates the power state:

Solid white — the computer is in •
power-on state.

Blinking amber — there may be a •
problem with the system board.

Solid amber — the computer is in •
sleep state.

Power light is off — the computer is •
either turned off or is not receiving
power.

5

Hard drive activity light — The

hard drive activity light is on when the
computer reads data from or writes data
to the hard drive.

6

FlexBay panel — Open the FlexBay panel

to access the FlexBay drive.

7

Microphone connector — Connects

to a microphone for voice or to an audio
cable for audio input.

8

FlexBay — Supports a Media Card

Reader, or an additional hard drive.

9

Optical drive panel (2) — This panel

covers the optical drive. Use the optical
drive to play a CD/DVD/Blu-ray Disc™.

15

Using Your Inspiron™ Desktop

1
2

4

5

3

Back View Features

16

Power connector — For power cable

1

connection. Appearance may vary.

2

Voltage selector switch — For selecting

the voltage rating.

3 Power supply diagnostic light —

Indicates power availability for power
supply.

Green light — Power is available for •
the power supply.

No light — Power is not available or •
the power supply is not working.

NOTE: The power supply diagnostic
light may not be available on some
models.

4

Back panel connectors — Plug USB,

audio, and other devices into the
appropriate connector.

5

Expansion card slots — Access

connectors for any installed PCI and
PCI express cards.

Using Your Inspiron™ Desktop

Back Panel Connectors

NOTE: Some back panel connectors may

not be available on your computer. For
details, see “Specifications” on page 50.

VGA video connector —

Connects to the display.
On computers with a video card,
use the connector on the card.

HDMI video connector —

Connects to the display.
On computers with a video card,
use the connector on the card.

USB 2.0 connectors (4) —

Connects to USB devices, such
as a mouse, keyboard, printer,
external drive, or MP3 player.

Network connector and light —

Connects your computer to a
network or broadband device.
The network activity light
flashes when the computer is
transmitting or receiving data.
A high volume of network traffic
may make this light appear to be
in a steady “on” state.

Side L/R surround connector
(silver) — Connects to surround

sound speakers.

Rear L/R surround connector
(black) — Connects to

multichannel-capable sound
speakers.

Center/subwoofer connector
(orange) — Connects to a

subwoofer.

17

Using Your Inspiron™ Desktop

7

1

5

6

7

1

5

6

18

Microphone connector (pink) —

Connects to a microphone for
voice or audio input into a sound
or telephony program.

Line-out connector (green) —

Connects to headphones and
speakers with integrated
amplifiers.

Line-in connector (blue) —

Connects to devices like cassette
or CD players.

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide available on your
hard drive or on the Dell Support website
at support.dell.com.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on your
computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.

Using Your Inspiron™ Desktop

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs, listen to
music and radio stations. Your optical disc
drive may support multiple disc media formats
including CDs, Blu-ray Discs (if the option is
selected at the time of purchase), and DVDs.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to a
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

Customizing the Desktop

You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
and so on by accessing the Personalize
appearance and sounds window.

To access the display properties window:

Right-click an open area of the desktop.1.

Click 2. Personalize, to open the Personalize
appearance and sounds window and learn
more about your customization options.

19

Using Your Inspiron™ Desktop

Customizing Your Energy Settings

You can use the power options in your operating
system to configure the power settings on your
computer. Microsoft

®

Windows Vista® provides

three default options:

Balanced• — This power option offers full
performance when you need it and saves
power during periods of inactivity.

Power saver• — This power option saves
power on your computer by reducing system
performance to maximize the life of the
computer and by reducing the amount of
energy consumed by your computer over its
lifetime.

High performance• — This power option
provides the highest level of system
performance on your computer by adapting
processor speed to your activity and by
maximizing system performance.

20

Backing Up Your Data

It is recommended that you periodically back
up files and folders on your computer. To back
up files:

Click 1. Start

→ Control Panel→ System

and Maintenance→ Welcome Center→
Transfer files and settings.

Click 2. Back up files or Back up computer.

Click 3. Continue on the User Account Control
window and follow the instructions in the

Back up Files wizard.

Solving Problems

INSPIRON

This section provides troubleshooting
information for your computer. If you are unable
to solve your problem using the following
guidelines, see “Using Support Tools” on
page 28 or “Contacting Dell” on page 46.

WARNING: Only trained service personnel
should remove the computer cover. See
the

Service Manual

website at support.dell.com for advanced
service and troubleshooting instructions.

WARNING: Before working inside your
computer, read the safety information that
shipped with your computer. For additional
safety best practice information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

on the Dell Support

Network Problems

Wireless Connections

If the network connection is lost — The

wireless router is offline or wireless has been
disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re-establish your connection to the wireless •
router:

Save and close any open files, and exit a.
any open programs.

Click b. Start

Follow the instructions on the screen c.
to complete the setup.

→ Connect To.

21

Solving Problems

Wired Connections

If the network connection is lost — The cable

is loose or damaged.

Check the cable to ensure it is plugged in •
and not damaged.

The link integrity and network activity lights on
the integrated network connector let you verify
that your connection is working and provide
information on the status:

Link integrity light

Green light — A good connection exists •
between a 10/100-Mbps network and the
computer.

Off (no light) — The computer is not •
detecting a physical connection to the
network.

22

Network activity light

Yellow blinking light — Indicates activity on •
the network.

Off (no light) — Indicates no activity on the •
network.

NOTE: The link integrity light on the network
connector is only for the wired network
connection. The link integrity light does not
provide status for wireless connections.

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off or is not receiving power.

Reseat the power cable into both the •
power connector on the computer and the
electrical outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as a
lamp.

Ensure that the power supply diagnostic light •
on the back of the system is on. If the light is
off there may be a possible problem with the
power supply or the power cable.

If the power light is solid white and the
computer is not responding — The display may

not be connected or powered on. Ensure that
the display is properly connected and then turn
it off, then back on.

If the power light is solid amber — The
computer is in sleep state. Press a key on the
keyboard, move the pointer on the trackpad or a
connected mouse, or press the power button to
resume normal operation.

If the power light is blinking amber — The
computer is receiving electrical power, but a
device might be malfunctioning or incorrectly
installed. You may have to remove and then
reinstall the memory modules (for information on
removing and replacing memory modules, see
the

Service Manual

at support.dell.com).

on the Dell Support website

23

Solving Problems

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a power •
strip.

Multiple power strips connected to the same •
electrical outlet.

24

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory
(see the Service Manual on the Dell Support
website at support.dell.com).

Reseat the memory modules (see the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.

Solving Problems

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).

Check if the memory module is compatible •
with your computer. Your computer supports
DDR2 memory. For more information about
the type of memory supported by your
computer, see “Specifications” on page 50.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 32).

Reseat the memory modules (see the •
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the
program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on CD.

25

Solving Problems

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least 8
to 10 seconds until the computer turns off. Then
restart your computer.

26

If a program is designed for an earlier
Microsoft

®

Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to non-Windows Vista

®

operating system

environments.

Click 1. Start

→ Control Panel→
Programs→ Use an older program with this
version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Solving Problems

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the

Start

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

menu.

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

27

Using Support Tools

Dell Support Center

INSPIRON

The Dell Support Center helps you find
the service, support, and system-specific
information you need. For more information
about Dell Support Center and available support
tools, click the Services tab at support.dell.com.

Click the
application. The home page provides links to
access:

Self Help (Troubleshooting, Security, System •
Performance, Network/Internet, Backup/
Recovery, and Windows Vista

Alerts (technical support alerts relevant to •
your computer)

Assistance from Dell (Technical Support with •
DellConnect

28

icon in the taskbar to run the

®

)

™

, Customer Service, Training

and Tutorials, How-To Help with Dell on Call
and Online Scan with PCCheckUp)

About Your System (System Documentation, •
Warranty Information, System Information,
Upgrades & Accessories)

The top of the Dell Support Center home page
displays your computer’s model number along
with its Service Tag and Express Service Code.

For more information about the Dell Support
Center, see the
hard drive or on the Dell Support website at

support.dell.com.

WARNING: To guard against the likelihood
of electric shock, laceration by moving
fan blades or other unexpected injuries,
always unplug your computer from the
electrical outlet before removing the cover.

Dell Technology Guide

on your

™

,

Using Support Tools

Beep Codes

Your computer may emit a repetitive beep code
during start-up to help troubleshoot problems
when error messages cannot be displayed.

NOTE: To replace parts see the

Manual

on the Dell Support website at

support.dell.com.

One beep —

BIOS ROM checksum failure.

Possible motherboard failure

Contact Dell (see “Contacting Dell” on page 46).

Two beeps —

Remove the memory modules, reinstall one •
module and restart the computer. If the
computer starts normally, reinstall each
module until you can identify a faulty module
or reinstall the modules without an error.

If available, install memory modules of the •
same type in your computer.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 46).

No RAM Detected

Service

Three beeps —

Contact Dell (see “Contacting Dell” on page 46).

Four beeps —

Ensure that no special memory module/•
memory connector placement requirements
exist (see the
Support website at support.dell.com).

Verify that the memory modules that you are •
installing are compatible with your computer.

If the problem persists contact Dell (see •
“Contacting Dell” on page 46).

Five beeps —

Replace the battery.

Six beeps —

Contact Dell (see “Contacting Dell” on page 46).

Seven beeps (Inspiron 535 and 545 only) —

Possible motherboard failure

RAM Read/Write failure

Service Manual

on the Dell

Real Time Clock Failure

Video BIOS Test Failure

CPU

Failure

Contact Dell (see “Contacting Dell” on page 46).

29

Using Support Tools

System Messages

If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Service Manual on the
Dell Support website at support.dell.com
or see “Contacting Dell” on page 46 for
assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 46
for assistance).

30

CMOS checksum error — Possible motherboard
failure or RTC battery low. Coin-cell battery
needs replacement. See the Service Manual on
the Dell Support website at support.dell.com or
see “Contacting Dell” on page 46 for assistance.

CPU fan failure — CPU fan has failed. CPU fan
needs replacement. See the Service Manual on
the Dell Support website at support.dell.com.

Hard-disk drive failure — Possible hard disk
drive failure during HDD POST (see “Contacting
Dell” on page 46 for assistance).

Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test (see
“Contacting Dell” on page 46 for assistance).

Keyboard failure — Replace keyboard or check
the cable for loose connection.

Using Support Tools

No boot device available — No bootable
partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the boot •
sequence information is correct (see the
Service Manual on the Dell Support website
at support.dell.com).

No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure (see the Service Manual on the Dell
Support website at support.dell.com or see
“Contacting Dell” on page 46 for assistance).

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of
them.

NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —

S.M.A.R.T error, possible hard disk drive failure.
This feature can be enabled or disabled in the
BIOS setup (see “Contacting Dell” on page 46
for assistance).

31

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

32

→ Help and Support.

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 25 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

It is recommended that you print these
procedures before you begin.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
is optional and may not ship with your
computer.

See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc

disc.

Using Support Tools

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a
screen image, see “Contacting Dell” on
page 46.

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.

™

logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft

®

Windows® desktop;

then, shut down your computer and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

Drivers

Press any key to start the Dell Diagnostics 4.
from the diagnostics utility partition on your
hard drive.

Starting Dell Diagnostics From the Drivers and
Utilities Disc

Insert the1.

Drivers and Utilities

disc.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

33

Using Support Tools

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 1 to start the CD menu and press 5.
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.

When the Dell Diagnostics 7. Main Menu
appears, select the test you want to run.

34

System Recovery Options

INSPIRON

You can restore your operating system in the
following ways:

System • Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.

Dell • Factory Image Restore returns your hard
drive to the operating state it was in when
you purchased the computer. This procedure
permanently deletes all data on the hard drive
and removes any programs installed after you
received the computer. Use Dell Factory Image
Restore only if System Restore did not resolve
your operating system problem.

If you received an Operating System disc with •
your computer, you can use it to restore your
operating system. However, using the Operating
System disc also deletes all data on the hard
drive. Use the disc only if System Restore did
not resolve your operating system problem.

35

System Recovery Options

System Restore

The Windows operating systems provide
a System Restore option which allows
you to restore your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

NOTE: The procedures in this document

were written for the Windows default view,
so they may not apply if you set your Dell
computer to the Windows Classic view.

Starting System Restore

Click 1. Start

In the 2. Start Search box, type System
Restore and press <Enter>.

36

.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the remaining prompts
on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files, and
exit any open programs. Do not alter, open,
or delete any files or programs until the

™

system restoration is complete.

Click 1. Start

.

In the 2. Start Search box, type System
Restore and press <Enter>.

Click 3. Undo my last restoration and click
Next.

System Recovery Options

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received
your computer. If possible, back up the
data before using these options. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.

CAUTION: Dell Factory Image Restore is
not available if the hard drive is formatted
or partitioned using the Operating System
disc.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

Use Dell Factory Image Restore only as the
last method to restore your operating system.
These options restore your hard drive to the
operating state it was in when you purchased

the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.

Dell Factory Image Restore

Turn on the computer. When the Dell logo 1.
appears, press <F8> several times to access
the Vista Advanced Boot Options window.

Select 2. Repair Your Computer.

The 3. System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as a 5.
local user. To access the command prompt,
type administrator in the User name
field, then click OK.

37

System Recovery Options

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen

appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

CAUTION: If you do not want to proceed
with Factory Image Restore, click Cancel.

Click the checkbox to confirm that you want 8.
to continue reformatting the hard drive and
restoring the system software to the factory
condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to reboot the system.

38

Operating System Reinstallation

Before You Begin

®

If you are reinstalling the Microsoft
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback. If Device Driver
Rollback does not resolve the problem, then use
System Restore to return your operating system
to the state it was in before you installed the
new device driver. See “System Restore” on
page 35.

CAUTION: Before performing the
installation, back up all data files on your
primary hard drive. For conventional hard
drive configurations, the primary hard
drive is the first drive detected by the
computer.

To reinstall Windows, you need the following
items:

Dell•

Operating System

Drivers and Utilities

Dell•

disc

disc

Windows®

System Recovery Options

NOTE: The Dell

Drivers and Utilities

disc
contains drivers that were installed during
the assembly of the computer. Use the
Dell

Drivers and Utilities

disc to load any
required drivers. Depending on the region
from which you ordered your computer, or
whether you requested the disc, the

Drivers and Utilities
System

disc may not ship with your

disc and

Dell

Operating

computer.

Reinstalling Windows Vista

®

The reinstallation process can take 1 to 2 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.

Save and close any open files and exit any 1.
open programs.

Insert the 2.

Operating System

disc.

Click 3. Exit if the Install Windows message
appears.

Restart the computer.4.

When the DELL logo appears, press <F12> 5.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 6.
CD/DVD/CD-RW Drive and press <Enter>.

Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.

39

Getting Help

If you experience a problem with your computer,

INSPIRON

you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 21 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 32 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 45.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 42 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Contacting Dell” on page 46.

40

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer-based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see
“Before You Call” on page 45 and then see
the contact information for your region or go to

support.dell.com.

DellConnect™

DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to support.dell.com and click DellConnect.

41

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

42

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail addresses

[e-mail]• (Asian/Pacific
countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

Getting Help

Automated Order-Status Service

To check on the status of any Dell products that
you have ordered, you can go to support.dell.
com, or you can call the automated order­status service. A recording prompts you for the
information needed to locate and report on your
order. For the telephone number to call your
region, see “Contacting Dell” on page 46.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 46.

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 46.

43

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.

For the telephone number to call for your 2.
region, see “Contacting Dell” on page 46.

Include a copy of the invoice and a letter 3.
describing the reason for the return.

Include a copy of the Diagnostics Checklist 4.
(see “Diagnostic Checklist” on page 45),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see “Dell Diagnostics” on
page 32).

44

Include any accessories that belong with 5.
the item(s) being returned (power cables,
software, guides, and so on) if the return is
for credit.

Pack the equipment to be returned in the 6.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag.

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the top of the •
computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to

45

Getting Help

a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

46

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com.

Verify your country or region in the 2. Choose
A Country/Region drop-down menu at the
bottom of the page.

Click 3. Contact Us on the left side of the page.

Select the appropriate service or support link 4.
based on your need.

Choose the method of contacting Dell that is 5.
convenient for you.

Getting Help

47

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system. your

find your system model number. the back of your computer.

run a diagnostic program for your computer,
reinstall desktop system software, or update
drivers for your computer, and readme files.

learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth

upgrade your computer with new or additional
memory, or a new hard drive.

reinstall or replace a worn or defective part.

®

, networking, and e-mail.

48

Operating System

the

Drivers and Utilities

NOTE: Drivers and documentation updates
can be found on the Dell
at support.dell.com.

the Dell Technology Guide available on your
hard drive.

the Service Manual on the Dell Support website
at support.dell.com.

NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

disc.

disc.

™

Support website

If you need to: See:

find safety best practices information for your
computer.

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement.

find your Service Tag/Express Service Code—
You must use the Service tag to identify your
computer on support.dell.com or to contact
technical support.

find drivers and downloads.

access technical support and product help.

check on your order status for new purchases.

find solutions and answers to common
questions.

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users,

Before working inside your computer, read
the safety information that shipped with your
computer. For additional safety best practices
information, see the Regulatory Compliance
Homepage at www.dell.com/regulatory_

compliance.

the top of your computer

the Dell Support website at

support.dell.com.

Finding More Information and Resources

49

Specifications

Computer Model

INSPIRON

Inspiron 535

Inspiron 537

Inspiron 545

Inspiron 546

This section provides information that you may
need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click

Start

the option to view information about your
computer.

→ Help and Support and select

50

Drives

Externally accessible two 5.25-inch drive

bays for SATA
DVD+/-RW Super
Multi Drive or Blu-ray

™

Disc

combo or
Blu-ray Disc RW
optical drive

one 3.5 inch bay for a
FlexBay drive

Internally accessible two 3.5-inch drive

bays for SATA hard
drives

Specications

Front Panel Connectors

USB two USB 2.0-compliant

connectors

Audio one microphone

connector; one
headphone connector

Expansion Slots

PCI Express x16 one slot supporting

full-height cards

PCI Express x1 one slot supporting

full-height cards

PCI two slots supporting

full-height cards

Computer Environment

Temperature ranges:

Operating 10° to 35° C (50° to 95° F)

Storage – 40° to 65° C (– 40° to 149° F)

Relative
humidity:

20% to 80% (non condensing)

Maximum vibration (using a random-vibration
spectrum that simulates user environment):

Operating 5 to 350 Hz at 0.0002 G2/Hz

Storage 5 to 500 Hz at 0.001 to

0.01 G2/Hz

Maximum shock (measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):

Operating 40 G +/- 5% with pulse duration

of 2 msec +/- 10% (equivalent
to 20 inches/ sec [51 cm/sec])

51

Specications

Computer Environment

Storage 105 G +/- 5% with pulse

duration of 2 msec +/- 10%
(equivalent to 50 inches/ sec
[127 cm/sec])

Altitude (maximum):

Operating –15.2 to 3,048 m

Storage

Airborne
contaminant

–

(

50 to 10,000 ft)

–

15.2 to 10,668 m

–

(

50 to 35,000 ft)

G2 or lower as defined by
ISA-S71.04-1985

level

Power

DC Power Supply

Wattage 300 W

52

Power

Maximum heat

1,023 BTU/hr

dissipation

NOTE: Heat dissipation is calculated by
using the power supply wattage rating.

Voltage 115/230 VAC, 50/60 Hz,

7/4 A

Coin-cell battery 3-V CR2032 lithium coin

cell

Physical

Height (maximum) 37.53 cm (14.8 inches)

Width (maximum) 17.59 cm (6.93 inches)

Depth (maximum) 44.22 cm (17.44 inches)

Weight starting at 7.9 kg (17.4 lb)

NOTE: Depending on the model of your
computer, there may be slight variations
in the physical dimensions and weight.

Specications

By model 535/537 545 546

Processor

®

Intel

Intel Pentium® Dual-Core Intel Pentium Dual-Core AMD Athlon

Celeron

®

Intel Celeron AMD™ Sempron

™

Intel Core™2 Duo Intel Core2 Duo AMD Athlon X2

Intel Core2 Quad (537 only) Intel Core2 Quad AMD Phenom

™

Memory

Connectors two four four

Minimum 1 GB (1 x 1 GB DIMM) 1 GB (1 x 1 GB DIMM) 2 GB (2 x 1 GB DIMMs)

Maximum 4 GB (2 x 2 GB DIMMs) 8 GB (4 x 2 GB DIMMs) 8 GB (4 x 2 GB DIMMs)

Memory
type

800-MHz DDR2 DIMM;
non-ECC memory only

800-MHz DDR2 DIMM;
non-ECC memory only

800-MHz DDR2 DIMM;
non-ECC memory only

Capacities 1 GB and 2 GB 1 GB and 2 GB 1 GB and 2 GB

NOTE: For instructions on upgrading your memory, see the Service Manual on the Dell
Support website at support.dell.com.

™

53

Specications

By model 535/537 545 546

Back Panel Connectors

Audio Microphone connector Microphone connector Microphone connector

Line-out connector Line-out connector Line-out connector

Line-in connector Line-in connector Line-in connector

Side L/R surround connector

Rear L/R surround connector

Center/subwoofer connector

USB four USB 2.0-compliant

connectors

Network
adapter

Video VGA connector VGA connector VGA connector

Audio Type

RJ45 connector RJ45 connector RJ45 connector

Realtek ALC622
integrated 5.1 channel,
High Definition Audio

four USB 2.0-compliant
connectors

Realtek ALC888 integrated

7.1 channel, High Definition
Audio

four USB 2.0-compliant
connectors

HDMI connector

Via VT1708S integrated

5.1 channel, High
Definition Audio

54

Appendix

Macrovision Product Notice

This product incorporates copyright protection
technology that is protected by method claims
of certain U.S. patents and other intellectual
property rights owned by Macrovision
Corporation and other rights owners. Use of
this copyright protection technology must be
authorized by Macrovision Corporation, and is
intended for home and other limited viewing
uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering
or disassembly is prohibited.

INSPIRON

55

Index

B

INSPIRON

backups

creating 20

C

calling Dell 45

CDs, playing and creating 19

computer capabilities 18

connect(ing)

displays 6

optional network cable 8

to the Internet 10

using dial-up 11

conserving energy 20

Contacting Dell online 46

customer service 41

56

customizing

your desktop 19

your energy settings 20

D

data, backing up 20

DellConnect 41

Dell Diagnostics 32

Dell Factory Image Restore 35

Dell Support Center 28

Dell support website 48

Dell Technology Guide

for futher information 48

Diagnostic Checklist 45

drivers and downloads 48

DVDs, playing and creating 19

Index

E

email addresses

for technical support 42

energy

conserving 20

F

finding more information 48

front-side connectors 14

FTP login, anonymous 42

H

hard drive

type 50

hardware problems

diagnosing 32

Hardware Troubleshooter 32

HDMI

display 6

headphone

front connector 15

help

getting assistance and support 40

I

Internet connection 11

ISP

Internet Service Provider 11

M

memory problems

solving 24

N

network connection

fixing 22

network connector

location 17

57

Index

network speed

testing 21

O

order status 43

P

power button and light 15

power problems, solving 23

problems, solving 21

products

information and purchasing 43

R

reinstalling Windows 35

resources, finding more 48

restoring factory image 37

58

S

shipping products

for return or repair 44

software features 18

software problems 25

solving problems 21

specifications 50

support email addresses 42

support sites

worldwide 41

System Messages 30

system reinstall options 35

System Restore 35

T

technical support 41

temperature

operating and storage ranges 51

U

USB 2.0

back connectors 17

front connectors 15

W

warranty returns 44

Windows, reinstalling 35

Windows Vista

Program Compatibility Wizard 26

reinstalling 39

setup 10

wireless network connection 21

Index

59

Printed in the U.S.A.

0F970NA00

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