Dell 3100cn User Manual

Download

Dell™ Laser Printer 3100cn

Owner’s Manual

Look Inside For:

• Loading Paper

• Setting Up for Local and Network Printing

• Using Your Printer

• Maintenance

• Contacting Dell

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Order Toner Cartridges

Dell™ toner cartridges are available only through Dell. You can order toner cartridges online at

www.dell.com/supplies or by phone.

US 877-INK-2-YOU Malaysia 1800 88 0301

Algeria Contact your distributor. Mexico 866-851-1754

Argentina Contact your distributor. Netherlands 020-674-4881

Australia 1300 030 290 Norway 231622 64

Austria 08 20-24 05 30 35 Oman Contact your distributor.

Belgium 02.713 1590 Paraguay Contact your distributor.

Canada 1-877-501-4803 Peru Contact your distributor.

Caribbean Islands Contact your distributor. Poland 022 579 59 65

Chile 800-202874

1230-020-3947

Colombia 01800-9-155676 Qatar Contact your distributor.

Czech Republic 420 225 372 711 Russia Contact your distributor.

Denmark 3287 5215 Saudi Arabia Contact your distributor.

Egypt Contact your distributor. Singapore 1800 394 7486

Finland 09 2533 1411 South Africa 0860 102 591

France 825387247 Spain 902 120 385

Germany 0800 2873355 Sweden 08 587 705 81

Ireland 1850 707 407 Switzerland 0848 335 599

Israel Contact your distributor. Tunisia Contact your distributor.

Italy 800602705 Turkey Contact your distributor.

Japan 044-556-3551 UAE Contact your distributor.

Jordan Contact your distributor. UK 0870 907 4574

Kuwait Contact your distributor. Uruguay Contact your distributor.

Lebanon Contact your distributor. Venezuela Contact your distributor.

Luxembourg 02.713 1590 Yem en Contact your distributor.

PRC 800-858-0888

Puerto Rico 866-851-1760

Dell™ Laser Printer 3100cn

Center output tray

Operator panel

Multipurpose feeder

Standard 250-sheet tray module (A4/Letter cassette)

Power switch

Power cable connector

Ethernet port

USB port

Parallel port

For details on the optional duplex module, 250-sheet tray module, 500-sheet tray module, and other additional options, see the

User's Guide

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to

avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell

and

DELL

Trademarks used in this text: trademarks of Microsoft Corporation; trademark of The Open Group in the United States and other countries; Packard Com pany.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

logo are trademarks of Dell Inc.;

Novell

and

NetWare

are registered trademarks of Novell, Inc.;

Microsoft and Windows

PCL

is US registered trademark of Hewlett-

are registered

UNIX

is a registered

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

FCC emissions information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. Refer to the

Drivers and Utilities

CD for details.

Contents

Dell™ Laser Printer 3100cn ...............................................................................................3

1 Loading Paper ............................................................................... 11

Loading the Standard Tray ...............................................................................................12

Loading the Multipurpose Feeder ..................................................................................15

Loading Envelopes ............................................................................................................17

2 Setting Up for Local Printing .....................................................19

Installing Printer Drivers .................................................................................................20

3 Setting Up for Network Printing ...............................................23

Network Set-Up .................................................................................................................24

Connecting the Printer to the Computer

Before Inserting the Drivers and Utilities CD .......................................................20

Print and Check the Printer Settings Page ...........................................................24

Run the Installation Software .................................................................................24

4 Installing the Printer Driver or PPD File

on Macintosh Computers ...........................................................27

Installing the AdobePS Printer Driver (Mac OS 9.x) ...................................................28

Setting the Printer Driver (for AppleTalk Connection) ........................................28

Setting the Printer Driver (for USB Connection) ..................................................29

Setting the Printer Driver (for LPR Connection) ...................................................30

Configuring Settings .................................................................................................30

Installing the PPD File (Mac OS X) ................................................................................31

Adding a Printer ........................................................................................................31

Configure Settings ....................................................................................................32

5 Using Your Printer ....................................................................... 33

Changing Printer Settings ................................................................................................34

Initializing NVRAM ....................................................................................................35

Setting of Panel Lock ...............................................................................................35

Adjusting the Language ...................................................................................................36

Printing a Job .....................................................................................................................36

Canceling a Job From the Printer Operator Panel ......................................................36

Canceling the Job From a Computer ..............................................................................36

Canceling a Job From the Taskbar ........................................................................36

Canceling a Job From the Desktop ........................................................................37

Software Overview ...........................................................................................................37

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Printing Status Window ...........................................................................................37

Status Window ..........................................................................................................37

Status Monitor Console ...........................................................................................37

Dell Supplies Management System .......................................................................38

User Setup Disk Creating Tool ................................................................................38

Software Update .......................................................................................................38

6 Maintenance ................................................................................ 39

Replacing the Drum Cartridge ........................................................................................40

Removing the Used Drum Cartridge ......................................................................40

Installing the New Drum Cartridge ........................................................................42

Replacing the Cleaning Pad ....................................................................................44

Replacing the Toner Cartridge ........................................................................................46

Selecting a Replacement Toner Cartridge ...........................................................46

Removing the Used Toner Cartridge ......................................................................47

Installing the New Toner Cartridge ........................................................................48

7 Appendix ....................................................................................... 51

Technical Assistance .......................................................................................................52

Automated Order-Status Service ....................................................................................52

Contacting Dell ..................................................................................................................53

U.S. Terms and Conditions of Sale .................................................................................69

Limited Warranties and Return Policy ..........................................................................71

Limited Warranty for Dell-Branded Hardware Products (U.S. Only) ...............71

Total Satisfaction Return Policy (U.S. Only) .........................................................75

Limited Warranty Terms for Dell-Branded Hardware Products

(Canada Only) ............................................................................................................75

Total Satisfaction Return Policy (Canada Only) ...................................................78

Dell Software and Peripherals (Canada Only) .....................................................79

1-Year End-User Manufacturer Guarantee

(Latin America and the Caribbean Only) ...............................................................79

Dell Inc.

Ink and Toner Cartridges Limited Warranties .....................................................81

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) ...............81

Ink and Toner Cartridges Limited Warranty (Latin America Only) ....................81

Dell™ Software License Agreement .............................................................................83

Limited Warranty ......................................................................................................83

U.S. Government Restricted Rights .......................................................................84

General .......................................................................................................................84

Regulatory ...........................................................................................................................84

Index ..................................................................................................... 87

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CAUTION: SAFETY INSTRUCTIONS

Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage.

• Your product uses a laser.

CAUTION: Use of controls or adjustments or performance of procedures other than those specified

herein may result in hazardous radiation exposure.

• Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting appropriate print media to avoid the possibility of harmful emissions.

CAUTION: If your product is not marked with this symbol , it must be connected to an electrical

outlet that is properly grounded.

• The power cable must be connected to an electrical outlet that is near the product and easily accessible.

• Refer service or repairs, other than those described in the operating instructions, to a professional service person.

• This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with use of non-Dell-authorized components.

CAUTION: To move the printer safety, remove the optional 250-sheet tray module and 500-sheet tray

module before moving your product. To lift the printer safely, remove the drum cartridge and lift it with two people.

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Section 1

Loading Paper

Loading the Standard Tray

Loading the Multipurpose Feeder

Loading Envelopes

Loading Paper

Loading the Standard Tray

Load the print media used for the majority of your print jobs in the standard 250-sheet tray module.

Remove the tray.

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Slide the width guides to the edge of the tray. The width guides should be fully extended.

12 Loading Paper

Squeeze the length guide and slide it to the edge of the tray.

Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface.

Place the print media into the tray with the recommended print side face up.

NOTE: Do not exceed the maximum fill line in the tray. Overfilling the tray may cause paper jams.

Loading Paper 13

Slide the width guides and length guide until they rest lightly against the edge of the print media stack.

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Insert the tray.

If you load any print media into the tray, configure the

Paper Type

and

Paper Size

settings for that tray.

14 Loading Paper

Loading the Multipurpose Feeder

In addition to plain paper, the multipurpose feeder can use various other sizes and types of print media such as envelopes and transparencies.

Gently pull open the multipurpose feeder cover.

Slide the width guides to the edge of the tray. The width guides should be fully extended.

Loading Paper 15

Insert the print media into the feeder with the recommended print side face up.

NOTE: Do not force the print media.

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Slide the width guides until they rest lightly against the edge of the print media stack.

NOTE: Be careful not to bend the print media.

Make sure the size and type settings for the multipurpose feeder are set to the correct value for the print media you have loaded.

Select print media source, size, and type in your software program and select the print media size and type on the printer operator panel.

For tips on recommended print media, solving printing problems, and clearing jams, see the

Guide

16 Loading Paper

User’s

Loading Envelopes

To load envelopes that are under 7.87 inches (220 mm) in width in the multipurpose feeder, insert the envelopes with the flaps open and toward the front of the printer. To load envelopes that are over 7.87 inches (220 mm) in width in the multipurpose feeder, insert the envelopes with the flaps closed and the short-edge of the envelopes facing into the printer. You can load envelopes up to the maximum fill line in the tray at one time.

NOTE: Make sure set the envelope flaps are completely unfolded.

NOTICE: Never use envelopes with windows, coated linings, or self-stick adhesives. These lead to

paper jams and damage to the printer.

Loading Paper 17

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18 Loading Paper

Section 2

Setting Up for Local Printing

Installing Printer Drivers

Setting Up for Local Printing

A local printer is a printer attached to your computer or a print server using a USB or parallel cable. If your printer is attached to a network and not your computer, see "Setting Up for Network Printing" on page 23.

Installing Printer Drivers

Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD

Windows 98, Me, 2000, XP, and Server 2003

Connect your printer to your computer.

When the

Insert the

Found New Hardware Wizard

Drivers and Utilities

CD into your computer.

appears, click

Cancel

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Click

Personal Installation

Click

Install

. The

Found New Hardware Wizard

Click

. The wizard automatically finds and installs the corresponding printer driver.

When the

Select either the If you select

When using Windows 98 or Me, the Adobe License Agreement appears, click to accept the

Complete the Found New Hardware Wizard

Typical Installation

Custom Installation

agreement and then click

10.

When the 2003, click

11.

Click

Windows 95 and NT 4.0

Connect your printer to your computer.

Insert the

Click

Congratulations!

Printer Test Page

Cancel

Drivers and Utilities

Personal Installation

appears.

Custom Installation

screen appears, click

checkbox, and then click

Finish

, you can select the specific software you want to install.

Install

screen appears, in Windows 2000, Windows XP, and Server if necessary. Click

Finish

CD into your computer.

On the

Add Printer

set the printer's options under

20 Setting Up for Local Printing

screen, select the port name from the

Printer Configuration

. Click

Port Name

combo box, and then

Select either the If you select

The Adobe License Agreement appears, click to accept the agreement and then click

When the

Click

Cancel

Typical Installation

Custom Installation

Congratulations!

screen appears, click

Custom Installation

checkbox, and then click

, you can select the specific software you want to install.

Finish

Install

Setting Up for Local Printing 21

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22 Setting Up for Local Printing

Section 3

Setting Up for Network Printing

Network Set-Up

Setting Up for Network Printing

Network Set-Up

NOTE: To use this printer in a UNIX or Linux environment, you need to install a UX Filter or Linux Driver.

For more information on how to install and use these, refer to your User’s Guide.

NOTE: When using a CD drive in a Linux environment, you need to mount the CD according to your

system environment. The command strings are mount/media/cdrom.

NOTE: For additional network set-up configurations, refer to your User’s Guide.

Print and Check the Printer Settings Page

Print the Printer Settings page.

When

Ready to Print

Press until

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Press until

Printer Settings

Configure

Reports

The Printer Settings page is printed.

Under the TCP/IP heading, verify the IP address. If the IP address is

0.0.0.0

and then print the Printer Settings page again.

Run the Installation Software

Insert the

Drivers and Utilities

appears in the LCD, press

appears, and then press or .

is displayed. Press .

, wait for a few minutes to resolve the IP address automatically,

CD into your computer.

The

Drivers and Utilities

If the CD does not automatically launch, click the drive letter of your CD), and then click

When the

Drivers and Utilities

printer for use on a network

Windows 2003 Server, go to step 4. For all other operating systems, go to step 5.

For local installation, select click

For remote installation:

Select

Remote Installation - Install printer on one or more remote computers

click

Enter your Administrator user name, password, and clients or servers and then click

Click

24 Setting Up for Network Printing

CD should launch the installation software automatically.

Start → Run

CD screen appears, click

, type

D:\CDFE.exe

(where D is

Network Installation - Install the

. If using Windows XP, Windows 2000, Windows NT 4.0, or

Local Installation - Install printer on this computer

, and then

Add

Select the network printer you would like to install. If you do not see your printer listed, click

Update

the IP address and port name at this point. Click

Select your printer from the list. If you would like to change the printer name listed, enter a

to refresh the list or click

Add Printer

to add a printer to the network. You may update

new name in the Printer Name field.

If you want other users on the network to access this printer, select

other computers on the network

If you want to set a printer as the default, select the printer and then click the

as default

If you want to restrict color printing, select the appropriate

check box.

, and then enter a share name that users will easily identify.

Color Track

Share this printer with

Set this printer

option. Enter the

password.

10.

If the PostScript (PS) Driver is available and you want to install it, click on the check box.

11.

Click

12.

Select the software and documentation you want to install. You can specify the destination folder to install the Dell software and documentation. To change the destination folder, click

Browse...

13.

Click

14.

For PostScript Driver Installation Only- If the Adobe License Agreement appears, click to accept the agreement and then click

15.

When the and then click

Use the

Install

Congratulations!

Finish

screen appears, select whether or not to restart your computer,

Dell Printer Configuration Web Tool

to monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser.

NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a

computer or a print server.

To launch the Web browser, and the printer configuration appears on the screen. Refer to your

Dell Printer Configuration Web Tool

, type the network printer IP address in your

User’s Guide

more information.

You can set up the

Dell Printer Configuration Web Tool

to send you an email when the printer

needs supplies or intervention.

Setting Up for Network Printing 25

for

To set up email alerts:

Launch the

Click

Under

Dell Printer Configuration Web Tool

E-Mail Alert

link.

Setup E-Mail Lists and Alerts

, enter the

Primary SMTP Gateway

, the

Reply Address

and enter your email address or the key operator’s email address in the email list box.

Click

Apply New Settings

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26 Setting Up for Network Printing

Section 4

Installing the Printer Driver or PPD File on Macintosh Computers

Installing the AdobePS Printer Driver (Mac OS 9.x)

Installing the PPD File (Mac OS X)

Installing the Printer Driver or PPD File on Macintosh Computers

Installing the AdobePS Printer Driver (Mac OS 9.x)

There are two steps to install the printer driver. First, you must use the installer included in the

Drivers and Utilities

driver according to the connection type.

Insert the

Launch the

Double click the desired language folder (for example,

Open the

Double click

Select the way you want to install the program.

• Select

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• Select the

Click

Install

The

Adobe PS 8.8 Printer Driver Installer

Read through the license agreement carefully and if you have no objections to it, click

10.

Click

Install

11.

When the installation of the AdobePS printer driver is complete, click

12.

Click

Quit

CD to install the printer driver to Macintosh. Then configure the printer

Drivers and Utilities

Mac OS 9

folder.

Dell 3100cn Installer

Full Installation

Custom Installation

. If you selected

CD into your computer.

CD.

English

) you want to install.

icon.

to install the AdobePS printer driver and PPD file.

to install the PPD file only.

Custom Installation

in step 5, go to step 11.

is launched. Click

Continue

Quit

again in the installation was successful screen. Installation is complete.

Setting the Printer Driver (for AppleTalk Connection)

When you finish installing the AdobePS printer driver, set the PostScript Printer Description (PPD) file for this printer.

Make sure that the printer is on.

Select the

Select your printer from the the The program automatically searches for the printer and sets the PPD file.

NOTE: If the program does not automatically search for the PPD file, select your printer model from the

dialog box that shows the PPD files to be selected.

To use the options, see "Configuring Settings" on page 30.

NOTE: When using AppleTalk, Installable Options are automatically set up. You do not have to change

the settings.

28 Installing the Printer Driver or PPD File on Macintosh Computers

Chooser

on the

, and then click

Apple

menu, and then click

Select a PostScript Printer

Create

AdobePS

list box, which appears to the right of

Close the

Chooser

Setting the Printer Driver (for USB Connection)

If the printer is connected to your computer via a USB port, you will have to launch the

Printer Utility

Turn on the printer.

Start the The

and register the printer as a

Desktop Printer Utility

New Desktop Printer

dialog box appears.

Desktop Printer

Desktop

NOTE: The

there is no Installation

Select

list, then click

Click

Select your printer from the list, and then click OK.

Click

Desktop Printer Utility

AdobePS

Change

Auto Setup

from the

under

is located in the

in the

AdobePS Components

With

list box, and select

USB Printer Selection

AdobePS Components

folder, install Adobe PS 8.8 by using

Printer (USB)

in the dialog box.

PostScript™ Printer Description (PPD) File

folder on your Macintosh HD. If

from the

Create Desktop

The program automatically searches for the PPD file and displays it under the printer icon.

NOTE: If the PPD file is incorrect, click Change, and then select the correct PPD file.

Click

Create

Click

Specify the desktop printer name and target location, then click

at the bottom of the dialog box.

Save

in the dialog box confirming that the settings are saved.

Save

The created printer icon is displayed at the specified location.

10.

To use the options, see "Configuring Settings" on page 30.

NOTE: When using a USB cable, Installable Options are automatically set up. You do not have to change

the settings. Set Adobe Protocol as RAW in Configure-USB from operator panel of printer.

Full

Installing the Printer Driver or PPD File on Macintosh Computers 29

Setting the Printer Driver (for LPR Connection)

For the LPR connection, you will have to launch the printer as a

NOTE: The Desktop Printer Utility is located in the AdobePS Components folder on your Macintosh HD.

Desktop Printer

Turn on the printer.

Start your Macintosh computer and start the The

New Desktop Printer

If there is no Desktop Printer Utility in the AdobePS Components folder, install Adobe PS 8.8 by using Full Installation.

Select click

Click

AdobePS

Change

from the

under

dialog box appears.

With

list box, and select

LPR Printer Selection

Desktop Printer Utility

Printer (LPR)

in the dialog box.

and register the

Create Desktop

list, then

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Type the IP address for the printer being used in

Click

Change

under

PostScript™ Printer Description (PPD) File

Printer Address

, and then click OK.

, and then select the

correct PPD file.

Click

Create

at the bottom of the dialog box.

Click

Save

in the dialog box confirming that the settings are saved.

Specify the desktop printer name and target location, then click

Save

The created printer icon is displayed at the specified location.

10.

To use the options, see "Configuring Settings" on page 30.

Configuring Settings

Click the icon of the desktop printer you created.

Click

Printing

Set the option menu item in

on the menu bar, and select

Installable Options

Change Setup

, and then click OK.

30 Installing the Printer Driver or PPD File on Macintosh Computers

Installing the PPD File (Mac OS X)

NOTE: The printer driver does not need to be installed on a Mac OS X. It uses a generic PostScript driver

that is provided with the OS.

Insert the

Launch the

Double-click the

Type the administrator’s name and password, and then click OK.

Click

Click Installation is complete.

Go to the next section to continue.

Adding a Printer

Mac OS X 10.2.8 or 10.3.X

After the PPD file has been installed, add a printer setting the PPD file.

The printer driver controls the printer functions based on the information in the PPD file.

Turn on the printer.

If you use the USB port, connect the USB cable between the printer and the Macintosh computer.

Drivers and Utilities

Mac OS X

Install

Quit

CD into your computer.

CD.

folder, and then double-click the

Dell 3100cn Installer

icon.

Start

Print Center

NOTE: When using Mac OS X 10.2.8, you can find Print Center in the Utilities folder in Applications.

When using Mac OS X 10.2.8, and connecting the USB cable to your computer with the power on, the print queue, which uses a generic PPD file, is automatically created. Make sure to delete it.

NOTE: When using Mac OS X 10.3.X, you can find the Printer Setup Utility in the Utilities folder in

Applications.

Click

Add

When Using USB

Select

USB

For Mac OS X 10.2.8, select For Mac OS X 10.3.X, your printer model is automatically selected for

Click

Add

(or

Printer Setup Utility

). The

Printer List

screen appears.

from the menu, and then select your printer from the list.

Dell

from

Printer Model

Installing the Printer Driver or PPD File on Macintosh Computers 31

Printer Model

When Using AppleTalk

Select

AppleTalk

Select your printer from the list.

Select

Auto Select

Click

Add

When Using IP Printing

Select

IP Printing

Printer’s Address

Select

Dell

the

Model Name

NOTE: When setting up of printing using IPP, a cue name is made un-inputting (You do not have to

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type).

Click

Add

from the menu, and specify the zone for the printer being used.

from

Printer Model

from the menu, and type the IP address for the printer being used in

from

Printer Model

, and confirm

Dell Laser Printer 3100cn

. If it is not selected, select it.

is selected for

Configure Settings

All the optional accessories are verified as installed.

Mac OS 10.2.8

Start

Print Center

. The

Printer List

screen appears.

Select the printer you want to use.

Click

Printers

Select then click

NOTE: When using a Apple Talk, Installable Options are automatically set up. You do not have to change

the settings.

Mac OS 10.3.X

Start

Printer Setup Utility

Select the printer you want to use.

Click

Printers

Select then click

NOTE: When using a USB cable and Apple Talk, Installable Options are automatically set up. You do not

have to change the settings.

on the

Print Center

Installable Options

Apply Changes

on the

Printer Setup Utility

Installable Options

Apply Changes

menu bar, and select

, and select the options that have been installed on the printer,

. The

Printer List

screen appears.

menu bar, and select

, and select the options that have been installed on the printer,

32 Installing the Printer Driver or PPD File on Macintosh Computers

Show Info

Section 5

Using Your Printer

Changing Printer Settings

Adjusting the Language

Printing a Job

Canceling a Job From the Printer Operator Panel

Software Overview

Using Your Printer

Changing Printer Settings

NOTE: For detailed explanations of the menus, see the User’s Guide.

You can select menu items and corresponding values from the operator panel. When you first enter the printer menus from the operator panel, you see an asterisk (*) next to a value in the menus. This asterisk indicates the factory default menu setting. These settings are the original printer settings. (Factory defaults may vary for different countries.) When you select a new setting from the operator panel, an asterisk appears next to the setting to identify it as the current user default menu setting. These settings are active until new ones are selected or the factory defaults are restored. To select a new value as a setting:

Press

Press until the required menu appears, and press or .

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Press until the desired menu or menu item appears, and press or .

• If the selection is a menu, the menu is opened and the first printer setting in the menu appears.

• If the selection is a menu item, the default setting for the menu item appears. (The current user default menu setting has an asterisk (*) beside it.)

Each menu item has a list of values for the menu item. A value can be:

• A phrase or word to describe a setting

• A numerical value that can be changed

• An On or Off setting

• Press at the same time. This will recover the factory default menu settings.

Press to scroll until the desired value appears.

Press .

This enables the setting value, which is indicated by an asterisk (*) next to the setting value.

Press

Cancel

To continue setting other items, select the desired menu. To quit setting new values, press

Cancel

User default menu settings remain in effect until you save new settings or restore the factory defaults. Settings you choose from your software program can also change or override the user default menu settings you select from the operator panel.

NOTE: Settings you choose from your software program may override the settings you select from the

operator panel.

34 Using Your Printer

to return to the previous menu.

Initializing NVRAM

You can restore the original factory default menu settings by initializing NVRAM.

Press

Press until

The

Init NVRAM Are you sure?

Configure

appears, and then press or .

Maintenance

Init NVRAM

appears, and then press or .

message appears on the operator panel.

Press .

Turn off the printer, and then turn it on again.

Setting of Panel Lock

This feature prevents unauthorized personnel from changing settings made by the printer administrator. For regular printing, items can be selected from the menu and printer settings remain unchanged. For regular printing, items can be configured using the printer driver.

Press

Press until

Configure

appears, and then press or .

Press until

Panel Lock

Press until On appears, and then press .

Press

Press until

Enter the old password (when you enter it for the first time after doing the settings, enter

0000

), and then press .

Enter the new password, and then press .

10.

Reenter the password to confirm the password that you entered, and then press .

Security

appears, and then press or .

is displayed. Press or .

Change Password

appears, and then press or .

The password has been changed.

NOTE:

If you forget your password, turn off the printer. Then, while holding the

printer. This will recover the factory default menu settings. The factory default panel password is

button, turn on the

0 0 0 0

Using Your Printer 35

Adjusting the Language

To display a different language on the operator panel:

Press

Press until

Basic Settings

Press until Press until the desired language appears, and then press .

Configure

Panel Language

appears, and then press or .

is displayed. Press or .

appears, and then press or .

Printing a Job

To print a job from a Microsoft® Windows® application:

www.dell.com/supplies | support.dell.com

Open the file you want to print.

From the

Verify that the correct printer is selected in the dialog box. Modify the printer settings as appropriate (such as the pages you want to print or the number of copies).

Click then click

Click OK or

File

menu, select

Properties

Setup

to adjust printer settings not available from the first screen, and

to send the job to the selected printer.

Canceling a Job From the Printer Operator Panel

To cancel a print job after it has started printing:

Press

Cancel

Printing is canceled.

Canceling the Job From a Computer

Canceling a Job From the Taskbar

When you send a job to print, a small printer icon appears in the right corner of the taskbar.

Double-click the printer icon. A list of print jobs appears in the printer window.

Select the job you want to cancel.

Press

36 Using Your Printer

on the keyboard.

Canceling a Job From the Desktop

Minimize all programs to reveal the desktop.

Click

Start → Printers and Faxes

A list of available printers appears.

Double-click the printer you selected. A list of print jobs appears in the printer window.

Select the job you want to cancel.

Press

on the keyboard.

Software Overview

Use the programs, depending on your operating system.

The following software programs can only operate on Windows. They cannot operate on Macintosh, UNIX, or Linux.

Drivers and Utilities

CD that came with your printer to install a combination of software

Printing Status Window

The

Printing Status Window

cover is open or toner is running low.

The

Printing Status Window

message appears on the

alerts you when an error or warning occurs, for example, when the top

always launches when printing. When an error occurs, the error

Printing Status Window

Status Window

On the configuration of options for the local printer.

Status Window

, you can check how much toner and paper are remaining or the

Status Monitor Console

Use the

Status Monitor Console

• Select a printer from the list view (or

Window

• Select

•The

Printer Configuration Web Tool

• To obtain status info on network printers, you must click on the

Dell Printer Configuration Web Tool

Help

to read the online help.

Status Monitor Console

to manage multiple

Printer Selection

displays the

for network connections.

Status Window

) by clicking its name to open a

for a particular printer.

for local connections, or the

EWS

link.

Status

Dell

Using Your Printer 37

Dell Supplies Management System

You can launch the window, the

Window

when a toner error occurs.

You can order consumables by phone or from the web.

Click

Start → All Programs →

Management System

The

Dell Supplies Management System

If ordering from the Web:

When you cannot get information from the printer automatically by two-way communication, a window that prompts you to type the Service Tag number appears. Type your Dell printer Service Tag number in the field provided. Your Service Tag number is located inside the front door of your printer.

www.dell.com/supplies | support.dell.com

Click

If ordering by phone, call the number that appears under the

Dell Supplies Management System

All Programs

menu, or the desktop icon. You can also launch it from the

Dell Printers → Dell Laser Printer 3100cn → Dell Supplies

window appears.

Visit Dell printer supplies ordering web site

dialog box from the

By Telephone

Printing Status

Status

heading.

User Setup Disk Creating Tool

The

User Setup Disk Creating Tool

on the

Drivers and Utilities

CD and the printer drivers located on the used to create driver installation packages that contain custom driver settings. A driver installation package can contain a group of saved printer driver settings and other data for things such as:

• Print orientation and Multiple Up (document settings)

•Watermarks

• Font references

If you want to install the printer driver with the same settings to multiple computers running the same operating system, create a setup disk in a floppy disk or in a server on the network. Using the setup disk that you have created will reduce the amount of work required when installing the printer driver.

• Install in advance the Dell Laser Printer 3100cn printer driver in the computer on which the setup disk is to be created.

• The setup disk can only be used on the operating system on which the disk was created or computers running the same operating system. Create a separate setup disk for different types of operating systems.

program located in the

MakeDisk

folder of the

Utilities

Drivers and Utilities

folder

CD are

Software Update

The firmware and/or driver updates can be downloaded from

38 Using Your Printer

http://www.dell.com/printers/

Section 6

Maintenance

Replacing the Drum Cartridge

Replacing the Toner Cartridge

Maintenance

Replacing the Drum Cartridge

CAUTION: Before performing any of the following procedures, read and follow the "CAUTION: SAFETY

INSTRUCTIONS" on page 9.

Dell cartridges are available only through Dell. You can order more online at

http://www.dell.com/supplies

page 2.

Dell recommends Dell cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

Removing the Used Drum Cartridge

NOTE: Remove any print jobs from the center output tray and close the multipurpose feeder cover

www.dell.com/supplies | support.dell.com

before opening the top cover or front door.

NOTE: First pull the optional duplex module back if it is installed.

or by phone. To order by phone, see "Order Toner Cartridges" on

To open both covers on the printer, grab the notch in the front door and pull forward. Lift the top cover and push back.

40 Maintenance

To remove the used drum cartridge, push up the lever on the right side of the printer.

Grab the drum cartridge by the handle, and pull it up and out.

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the

printer to cool before attempting to remove parts in this area.

Maintenance 41

Installing the New Drum Cartridge

Remove the protective sheet from the drum cartridge.

CAUTION: Do not touch the drum at the bottom of the drum cartridge.

www.dell.com/supplies | support.dell.com

Holding the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place.

42 Maintenance

Pull down the lever on the right to lock the drum cartridge in place.

Close the top cover.

Maintenance 43

Replacing the Cleaning Pad

Pull out the slide bar that is inside the printer on the right side until it stops. The access window cover slides open.

www.dell.com/supplies | support.dell.com

Pull the cleaning rod until the cleaning pad comes out of the printer.

44 Maintenance

Push the two tabs on the cleaning pad inward to remove the pad.

Hold the new cleaning pad under the cleaning rod and push it in until it clicks.

Push the cleaning rod back to its original position until it stops.

Maintenance 45

Push the slide bar back to its original position.

Close the front door.

www.dell.com/supplies | support.dell.com

NOTE: When the optional duplex module has been opened, close it. Gently pull open the multipurpose

feeder cover if necessary.

Replacing the Toner Cartridge

CAUTION: Before performing any of the following procedures, read and follow the "CAUTION: SAFETY

INSTRUCTIONS" on page 9.

In addition to the toner level indicator that appears each time you send a job to print, a message appears on the operator panel to alert you when it’s time to order a new toner cartridge.

Dell toner cartridge are available only through Dell. You can order more toner online at

http://www.dell.com/supplies

page 2.

Dell recommends new Dell-branded toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

Selecting a Replacement Toner Cartridge

Press

Press until

Press until the desired toner to replace appears, and then press .

NOTE: Each time you replace a black cartridge, you should use the cleaning rod. See "Cleaning Inside

the Printer" in your User’s Guide.

46 Maintenance

or by phone. To order by phone, see "Order Toner Cartridges" on

Replace Toner

appears, and then press or .

Removing the Used Toner Cartridge

NOTE: Remove any print jobs from the center output tray and close the multipurpose feeder cover

before opening the front door.

Grab the notch in the front door and pull forward.

The toner cartridge that must be replaced has moved to the front of the printer.

Push up the handhold on the right to unlock the cartridge.

Maintenance 47

Hold the toner cartridge with both hands and pull out the cartridge.

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot.

www.dell.com/supplies | support.dell.com

Installing the New Toner Cartridge

Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. Gently shake the cartridge to distribute the toner evenly.

48 Maintenance

Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.

To insert the toner cartridge, face the label on the cartridge to the front and align it with the arrows on the printer. Guide the cartridge until it snaps into place and then push down the handhold to lock the cartridge in place.

Maintenance 49

If replacing just one toner cartridge, close the front door and you are finished.

NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.

www.dell.com/supplies | support.dell.com

Repeat steps 1 through 4 when inserting the remaining cartridges.

50 Maintenance

Maintenance 51

www.dell.com/supplies | support.dell.com

52 Maintenance

Section 7

Appendix

Technical Assistance

Automated Order-Status Service

Contacting Dell

U.S. Terms and Conditions of Sale

Limited Warranties and Return Policy

Dell Inc. Ink and Toner Cartridges Limited Warranties

Dell™ Software License Agreement

Regulatory

Appendix

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code is located on the printer as shown below.

www.dell.com/supplies | support.dell.com

NOTE: Dell's Express Service Code system may not be available in all countries.

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896.

If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 53 for your local telephone number.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to

support.dell.com,

the information needed to locate and report on your order. See "Contacting Dell" on page 53 for the telephone number to call for your region.

52 Appendix

Follow the menu prompts in the automated telephone system to speak with a technical support representative.

or you can call the automated order-status service. A recording prompts you for

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

•

premiersupport.dell.com

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

(technical support)

(technical support for educational, government, healthcare, and

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support

We bs it e : www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

Appendix 53

Country (City) International Access Code Country Code City Code

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

For servers and storage

For desktop and portable computers

Customer Care

Corporate Sales

www.dell.com/supplies | support.dell.com

Tra n sac t io n Sa l es

Fax

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

We bs it e : support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

We bs it e : support.euro.dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-505-095

toll-free: 1-800-733-314

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

024819288

024819295

0271315.65

024819100

024819299

024819100

54 Appendix

Country (City) International Access Code Country Code City Code

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

We bs it e : www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales, Customer Support, and Technical Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

Appendix 55

Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86

City Code: 592

Department Name or Service Area,

Website and E-Mail Address

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Technical Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

www.dell.com/supplies | support.dell.com

Customer Advocacy

Customer Advocacy Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

56 Appendix

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

We bs it e : support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Technical Support Fax

Customer Care

Customer Care Fax

Switchboard

We bs it e : support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 21862727

02 21862728

02 21862711

02 21862714

02 21862711

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

Appendix 57

Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

www.dell.com/supplies | support.dell.com

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

58 Appendix

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Hong Kong

International Access Code: 001

Country Code: 852

We bs it e : support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

We bs it e : support.ap.dell.com

E-mail: apsupport@dell.com

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

2969 3188

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

Appendix 59

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Home and Small Business Division

India Technical Support

Sales

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

We bs it e : support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

www.dell.com/supplies | support.dell.com

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Jamaica General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3155

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

60 Appendix

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension™ and Inspiron™)

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Seoul, Korea)

Customer Service (Penang, Malaysia)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

toll-free: 080-200-3800

toll-free: 080-200-3600

toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

Appendix 61

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

www.dell.com/supplies | support.dell.com

Country Code: 352

We bs it e : support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Macao

Country Code: 853

Technical Support

Customer Service (Penang, Malaysia)

Tra n sac t io n Sa l es

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support (Dimension and Inspiron)

Technical Support (PowerEdge and PowerVault)

Customer Service

Tra n sac t io n Sa l es

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

3420808075

toll-free: 080016884

024819100

024819119

024819299

024819100

toll-free: 0800 582

604 633 4949

toll-free: 0800 581

toll-free: 1 800 88 0193

toll-free: 1 800 88 1306

toll-free: 1800 88 1386

04 633 4949

toll-free: 1 800 888 202

toll-free: 1 800 888 213

62 Appendix

Country (City) International Access Code Country Code City Code

Mexico

International Access Code: 00

Country Code: 52

Montserrat General Support

Netherlands Antilles General Support

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support

Customer Technical Support

Sales

Customer Service

Main

We bs it e : support.euro.dell.com

Technical Support

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Technical Support (for desktop and portable computers)

Technical Support (for servers and storage)

Home and Small Business

Government and Business

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 443 563

0800 505 098

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

Appendix 63

Country (City) International Access Code Country Code City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

We bs it e : support.euro.dell.com

E-mail Support (portable computers):

nor_nbk_support@dell.com

E-mail Support (desktop computers):

nor_support@dell.com

E-mail Support (servers):

nordic_server_support@dell.com

Technical Support

Relational Customer Care

www.dell.com/supplies | support.dell.com

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Panam a General Support

Peru General Support

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

We bs it e : support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Portugal

International Access Code: 00

Country Code: 351

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Fax

Puerto Rico General Support

St. Kitts and Nevis General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

214240112

1-800-805-7545

toll-free: 1-877-441-4731

64 Appendix

Country (City) International Access Code Country Code City Code

St. Lucia General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Technical Support (Dimension and Inspiron)

Technical Support (Optiplex, Latitude, and Precision)

Technical Support (PowerEdge and PowerVault)

Customer Service (Penang, Malaysia)

Tra n sa c ti on Sa le s

Corporate Sales

We bs it e : support.euro.dell.com

E-mail: dell_za_support@dell.com

Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

We bs it e : support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-882-1521

toll-free: 1-877-270-4609

toll-free: 1800 394 7430

toll-free: 1800 394 7488

toll-free: 1800 394 7478

604 633 4949

toll-free: 800 6011 054

toll-free: 800 6011 053

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 539

902 100 130

902 115 236

917229200

917229583

Appendix 65

Country (City) International Access Code Country Code City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

www.dell.com/supplies | support.dell.com

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i w a n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: swe_support@dell.com

E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com

E-mail Support for OptiPlex: Swe_kats@dell.com

E-mail Support for Servers: Nordic_server_support@dell.com

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Employee Purchase Program (EPP) Support

Technical Support Fax

Sales

We bs it e : support.euro.dell.com

E-mail: Tech_support_central_Europe@dell.com

E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Technical Support (portable and desktop computers)

Technical Support (servers and storage)

Corporate Sales

Technical Support (Optiplex, Latitude, and Precision)

Technical Support (PowerEdge and PowerVault)

Customer Service (Penang, Malaysia)

Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

08 590 05 199

08 590 05 642

08 587 70 527

201401444

08 590 05 594

08 590 05 185

0844 811 411

0844 822 844

0848 802 202

0848 821 721

0227990190

0227990101

toll-free: 00801 86 1011

toll-free: 00801 60 1256

toll-free: 00801 651 227

toll-free: 1800 0060 07

toll-free: 1800 0600 09

604 633 4949

toll-free: 0880 060 09

66 Appendix

Country (City) International Access Code Country Code City Code

Trinidad/Tobago General Support

Turks and Caicos Islands General Support

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Uruguay General Support

We bs it e : support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

Technical Support (direct/PAD and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees) Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-8035

toll-free: 1-866-540-3355

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006

toll-free: 000-413-598-2521

Appendix 67

Country (City) International Access Code Country Code City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service

AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

www.dell.com/supplies | support.dell.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support

Employee Purchase Program (EPP) Customers

Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support

Employee Purchase Program (EPP) Customers

Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

U.S. Virgin Islands General Support

Ve ne zu e la General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-433-9014

toll-free: 1-800-247-9362

toll-free: 1-800-624-9896

toll-free: 1-800-624-9897

toll-free: 1-877-Dellnet

(1-877-335-5638)

toll-free: 1-800-695-8133

toll-free: 1-877-577-3355

toll-free: 1-800-283-2210

toll-free: 1-800-822-8965

toll-free: 1-800-695-8133

toll-free: 1-877-459-7298

toll-free: 1-800-456-3355

toll-free: 1-800-234-1490

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

toll-free: 1-888-798-7561

toll-free: 1-800-671-3355

toll-free: 1-800-357-3355

toll-free: 1-800-247-4618

toll-free: 1-800-727-8320

toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

68 Appendix

U.S. Terms and Conditions of Sale

These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy. (See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S., the limited warranties for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel

Pen tium

and Celeron® warranty for the U.S. and Canada.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

Appendix 71

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

• Non-Dell-branded and Solution Provider Direct products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

www.dell.com/supplies | support.dell.com

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dellbranded hardware:

• Portable computer batteries carry a 1-year limited warranty.

• Projector lamps carry a 90-day limited warranty.

• Memory carries a lifetime limited warranty.

• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell

• PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.

72 Appendix

computer to which the monitor will be connected.

• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Web Support

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896

Customer Service 1-800-624-9897

Individual Home Consumers who purchased through an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs):

Technical Support and Customer Service 1-877-459-7298

Government and Education Customers:

Technical Support and Customer Service 1-877-459-7298

Dell-Branded Memory

support.dell.com/ContactUs/ContactUsHome .aspx?c=us&l=en&s=gen

1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Appendix 73

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)

in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

www.dell.com/supplies | support.dell.com

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to

• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.

74 Appendix

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

Total Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice. New Dell PowerEdge™, PowerConnect™, and PowerVault™ products may be returned within thirty (30) days from the date on the packing slip or invoice except that new PowerEdge Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault™, 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s).

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

servers and n series products purchased from the Small and Medium Business

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

Appendix 75

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software

• Non-Dell branded and Solution Provider Direct products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

www.dell.com/supplies | support.dell.com

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).

76 Appendix

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Web Support

support.dell.com/ContactUs/ContactUsHome .aspx?c=us&l=en&s=gen

Individual Home Consumers; Home Office and Small Business Customers:

Canada Only

Technical Support and Customer Service 1-800-847-4096

Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and ValueAdded Resellers (VARs):

Technical Support 1-800-387-5757

Customer Service 1-800-326-9463

Government or Education Customers, or Individual Home Consumers who purchased through an Employee Purchase Program:

Technical Support 1-800-387-5757

Customer Service 1-800-326-9463 (Extension 8221 for Individual

Consumers)

Dell-Branded Memory

1-888-363-5150

What will Dell do?

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

Appendix 77

We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)

in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building

www.dell.com/supplies | support.dell.com

replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

• For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to

www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

• For out-of-country transfers (outside of the original country of purchase), go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers).

Total Satisfaction Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

78 Appendix

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Thirdparty manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Guarantee

Dell Inc. ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.

Appendix 79

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.

Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

www.dell.com/supplies | support.dell.com

This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.

Dell World Trade LP

One Dell Way, Round Rock, TX 78682, USA

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)

Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul – RS - Brasil

Dell Computer de Chile Ltda

Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile

Dell Computer de Colombia Corporation

Carrera 7 #115-33 Oficina 603 Bogota, Colombia

Dell Computer de Mexico SA de CV

Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F.

80 Appendix

Dell Inc. Ink and Toner Cartridges Limited Warranties

The following sections describe the limited warranty for ink and Toner Cartridges for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly.

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)

Dell Inc. warrants to the original purchaser of genuine Dell-branded Toner Cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-877-4597298; in Canada, call 1-800-847-4096. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or Toner Cartridges that have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect environments, or wear from ordinary use.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Ink and Toner Cartridges Limited Warranty (Latin America Only)

Dell Inc. warrants to the original purchaser of genuine Dell-branded Toner Cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge. For the original purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects resulting from material or manufacturing process for one year beginning from the date of delivery.

If this product presents defects resulting from either material or manufacturing process, it will be replaced without charge during the limited warranty period if returned to Dell.

Appendix 81

In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In Mexico, call 001-877-384-8979; in Puerto Rico, call 1-800-805-7545. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost.

This limited warranty does not apply to ink or Toner Cartridges that have been refilled or to defects resulting from misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments.

Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or otherwise transfer this product to a third party.

Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal rules that may apply.

www.dell.com/supplies | support.dell.com

82 Appendix

Dell™ Software License Agreement

This is a legal agreement between you, the user, and Dell Products, L.P (“Dell”). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). This agreement is not for the sale of Software or any other intellectual property. All title and intellectual property rights in and to Software is owned by the manufacturer or owner of the Software. All rights not expressly granted under this agreement are reserved by the manufacturer or owner of the Software. By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the Software that has been preloaded or is embedded in your product, you agree to be bound by the terms of this agreement. If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and delete any preloaded or embedded Software.

The Software is protected by United States copyright laws and international treaties. You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the Software, but you may transfer the Software and all accompanying materials on a permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile or disassemble the Software. If the package accompanying your computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks appropriate for your computer. You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30) days, whichever is longer.

Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software.

DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,

Appendix 83

FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction.

IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

U.S. Government Restricted Rights

The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software

www.dell.com/supplies | support.dell.com

documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.

General

This license is effective until terminated. It will terminate upon the conditions set forth above or if you fail to comply with any of its terms. Upon termination, you agree that the Software and accompanying materials, and all copies thereof, will be destroyed. This agreement is governed by the laws of the State of Texas. Each provision of this agreement is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you. You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the Software.

Regulatory

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial

84 Appendix

broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

For more information, see

User’s Guide

Appendix 85

www.dell.com/supplies | support.dell.com

86 Appendix

Index

Numerics

1-Year End-User Manufacturer

Guarantee

, 79

canceling a job , 36

changing printer settings from

the operator panel

connecting the printer

locally

, 20

, 34

Dell

contacting

Dell supplies management sys-

tem

disable menus from the operator

panel

, 53

, 38

, 35

installing

a drum cartridge

a toner cartridge

PPD file

printer drivers

, 31

for local printing

on Macintosh

, 42

, 48

, 27

loading paper

multipurpose feeder

standard tray

loading transparencies

multipurpose feeder

standard tray

local printing

, 12

, 20

, 15

network printing , 23

operator panel

changing printer settings

disable menus

initializing NVRAM

ordering supplies

, 35

, 2

PPD file , 31

printing

local

, 19

network

with Macintosh

printing a job

, 23

, 27

, 36

, 34

, 35

drivers, installing

drum cartridge

installing

replacing

, 20

, 42

, 40

factory defaults, restoring , 35

menus, disabled , 35

multipurpose feeder

loading paper

loading transparencies

, 15

replacing

drum cartridge

toner cartridge

restoring factory defauls

, 40

, 46

, 35

safety instruction , 9

software applications

software update

status monitor

toner re-order

software update

status monitor

supplies, ordering

support

contacting Dell

www.dell.com/supplies | support.dell.com

, 38

, 37

, 38

, 37

, 2

, 53

toner cartridge

installing

replacing

toner re-order window, using

toner, ordering

, 48

, 46

, 2

, 38

warranty , 71

Dell 3100cn User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Dell™ Laser Printer 3100cn

Loading Paper

Loading the Standard Tray

Loading the Multipurpose Feeder

Loading Envelopes

Setting Up for Local Printing

Installing Printer Drivers

Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD

Setting Up for Network Printing

Network Set-Up

Print and Check the Printer Settings Page

Run the Installation Software

Installing the Printer Driver or PPD File on Macintosh Computers

Installing the AdobePS Printer Driver (Mac OS 9.x)

Setting the Printer Driver (for AppleTalk Connection)

Setting the Printer Driver (for USB Connection)

Setting the Printer Driver (for LPR Connection)

Configuring Settings

Installing the PPD File (Mac OS X)

Adding a Printer

Configure Settings

Using Your Printer

Changing Printer Settings

Initializing NVRAM

Setting of Panel Lock

Adjusting the Language

Printing a Job

Canceling a Job From the Printer Operator Panel

Canceling the Job From a Computer

Canceling a Job From the Taskbar

Canceling a Job From the Desktop

Software Overview

Printing Status Window

Status Window

Status Monitor Console

Dell Supplies Management System

User Setup Disk Creating Tool

Software Update

Maintenance

Replacing the Drum Cartridge

Removing the Used Drum Cartridge

Installing the New Drum Cartridge

Replacing the Cleaning Pad

Replacing the Toner Cartridge

Selecting a Replacement Toner Cartridge

Removing the Used Toner Cartridge

Installing the New Toner Cartridge

Appendix

Technical Assistance

Automated Order-Status Service

Contacting Dell

U.S. Terms and Conditions of Sale

Limited Warranties and Return Policy

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

Total Satisfaction Return Policy (U.S. Only)

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

Total Satisfaction Return Policy (Canada Only)

Dell Software and Peripherals (Canada Only)

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Dell Inc. Ink and Toner Cartridges Limited Warranties

Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only)

Ink and Toner Cartridges Limited Warranty (Latin America Only)

Dell™ Software License Agreement

Limited Warranty

U.S. Government Restricted Rights

General

Regulatory