LIVE+ EnGo
User Guide
2015
D-UG114-003
www.dejero.com
www.dejero.com
Note: Shares important related information, reminders, recommendations, and
suggestions
Caution: Means that the action you take could cause harm to your
equipment/device, cause you to lose data, or void your warranty.
Warning: Describes an action that could cause you physical harm. Follow the
guidelines in this document or the device itself when handling electrical
equipment.
Dejero Labs Inc.
412 Albert Street, Suite 100
Waterloo, Ontario, N2L 3V3
+1 519 772 4824
Copyright, Trademarks, and Patents
Copyright © 2015 Dejero Labs Inc.
Dejero and Dejero LIVE+ are trademarks of Dejero Labs Inc. All other trademarks are the
property of their respective owners.
Dejero products or portions thereof are protected by patents granted and pending.
Bluetooth is a trademark of Bluetooth SIG. HDMI is a trademark of HDMI Licensing, LLC. Wi-Fi
is a trademark of the Wi-Fi Alliance.
Symbols and Conventions
This document uses the following symbols and conventions:
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Contents
Warranty and Liability ................................................................................................................. 4
Safety Warnings and Hazards .................................................................................................... 4
Handling and Operating Conditions ............................................................................................ 5
About the LIVE+ EnGo ............................................................................................................... 7
Modes of operation .................................................................................................................... 8
Product configurations ............................................................................................................... 8
What’s included .......................................................................................................................... 9
About LIVE+ Control .................................................................................................................. 9
Attaching the EnGo to the camera ............................................................................................. 9
Starting the EnGo ...................................................................................................................... 9
Connecting video and audio ....................................................................................................... 9
About connection ports .............................................................................................................10
Powering the EnGo ...................................................................................................................10
Connecting Ethernet .................................................................................................................11
Connecting IFB .........................................................................................................................11
About the Preview screen .........................................................................................................12
Specifying the camera input type ..............................................................................................13
About the EnGo USB ports .......................................................................................................13
Configuring the transmitter ........................................................................................................13
Configuring the connection type ................................................................................................16
Transmitting live ........................................................................................................................18
Managing Store & Forward clips ...............................................................................................18
Transferring files .......................................................................................................................21
About warning and error states .................................................................................................21
Using the remote control ...........................................................................................................22
Configuring Auto Start ................................ ................................................................ ...............22
Changing the display orientation ...............................................................................................22
Viewing individual connection meters ........................................................................................23
About stream indicators ............................................................................................................23
Troubleshooting ........................................................................................................................24
Warning and error messages ....................................................................................................26
Technical specifications ............................................................................................................31
Additional help ..........................................................................................................................32
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Warranty and Liability
Reasonable care has been taken in preparing the information in this document. However, this
document may contain omissions, technical inaccuracies, or typographical errors. Dejero Labs
Inc. does not accept responsibility of any losses due to the use of this document. Product
specifications are subject to change without notice.
Due to the nature of wireless communication, transmission and reception of data can never be
guaranteed. While Dejero strives to provide high-quality video transmission without significant
delays, environmental and cellular network conditions beyond Dejero’s control may result in
data delay, corruption, or loss.
Dejero accepts no responsibility for and is not liable for any loss or damage, including, but not
limited to, revenue or personal injury, resulting from delays in, errors in, or failure to transmit or
receive data using the Dejero LIVE+ Platform.
Warranty on the Dejero LIVE+ EnGo is voided if the case is opened by anyone who has not
been trained and certified by Dejero. For details, see Handling and Operating Conditions below.
Safety Warnings and Hazards
Read this section in its entirety before operating the LIVE+ EnGo.
Class A device
This is a Class A product intended to be used in a commercial, industrial or business
environment. In a domestic environment this product may cause radio interference, in which
case the user may be required to take adequate measures.
Federal Communications Commission statement
LIVE+ EnGo complies with Part 15 of the FCC rules for a Class A device.
Industry Canada statement
LIVE+ EnGo complies with Industry Canada ICES-003 Class A specifications.
RF Exposure Notice
THIS DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO
WAVES.
LIVE+ EnGo is a radio transmitter and receiver. It is designed and manufactured not to exceed
the emission limits for exposure to radiofrequency (RF) energy set by the Federal
Communications Commission of the U.S. Government and Industry Canada.
Explosive Atmosphere
The LIVE+ EnGo should be powered off in an area with a potentially explosive atmosphere such
as fuelling areas, fuel or chemical transfer or storage areas, below deck on boats, or in areas
where the air contains chemicals or particles such as grain, dust or metal powders. It is rare, but
there is potential for PC-like devices, such as the LIVE+ EnGo, to generate sparks, which could
trigger an explosion. Do not store the LIVE+ EnGo in the compartment of a vehicle that contains
flammable gas, liquid, or explosives.
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Blasting or Construction Sites
The Dejero LIVE+ EnGo should be powered off in areas where blasting is in progress, where
explosives may be present, or near any other equipment that is susceptible to radio
interference.
Hospitals
The Dejero LIVE+ EnGo should be powered off near medical equipment or life support systems,
or near any other equipment that is susceptible to radio interference. Hospitals or other medical
facilities often ask visitors, patients, and staff to switch off all electronic devices in some areas.
Please make sure that you follow any local rules and regulations.
Aircraft
The Dejero LIVE+ EnGo should be powered off and not operated in any aircraft, whether in
flight or on the ground; systems onboard the aircraft could be affected by radio interference.
Driving
The driver or operator of any vehicle should not operate the Dejero LIVE+ EnGo while in control
of a vehicle. Doing so will detract from the driver’s or operator’s control and operation of that
vehicle.
Personal Health and Safety
For personal health and safety, the operator should maintain a minimum distance of 10 mm
from the LIVE+ EnGo while it is powered on, except when using the touch screen.
Medical Implant Devices
It is possible that the radio modems in the LIVE+ EnGo may interfere with some types of
medical devices (such as cardiac pacemakers or implant defibrillators), when operated close to
the device. You should seek advice from your doctor before operating the LIVE+ EnGo. For
personal health and safety, persons concerned about exposure should maintain a minimum
distance of 10 mm from the LIVE+ EnGo while it is powered on, except when using the touch
screen.
Hearing Devices
People with hearing aids or cochlear implants may experience interfering noises when using
mobile devices, or when one is nearby. The level of interference depends on the type of aid or
implant, the type of mobile device, and the distance between the two. Increasing the distance
between the LIVE+ EnGo and the hearing device may reduce interference.
Electrical Safety
Disconnect all power sources before servicing the unit.
The socket-outlet shall be installed near the equipment and shall be easily accessible.
Handling and Operating Conditions
Read this section in its entirety before operating the LIVE+ EnGo.
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Handle Device with Care
While the LIVE+ EnGo case is durable, it is possible to damage or knock loose the electronics
inside if the device is dropped or thrown. Please handle with care. Damage sustained as the
result of mishandling the LIVE+ EnGo renders the warranty null and void.
Do Not Open the Case or Store Anything Inside
The LIVE+ EnGo case should remain sealed at all times to protect the sensitive electronics
inside and ensure the safety of the operator. Opening the case renders the warranty null and
void.
Do Not Disassemble the Product
Only authorized Dejero personnel can open, modify, or repair the LIVE+ EnGo unit. Unless
authorized by Dejero personnel, any attempt by the user to open, disassemble, or repair the
device renders the warranty null and void.
Keep Air Vents Clear
If the air vents are blocked, the LIVE+ EnGo may overheat and shut down. These vents are
located on the top and bottom of the device. (The intake is protected by the black plastic end
caps on the top and bottom.) Please keep these areas clear and unobstructed to ensure
adequate airflow.
Keep Device as Cool as Possible
For optimal performance, keep the LIVE+ EnGo in well-ventilated areas, away from heat
sources and direct exposure to sunlight. Do not operate the EnGo in temperatures outside of
the ambient range (0° C to +45° C / 32° F to 113° F).
Keep Device Dry
The LIVE+ EnGo carry case is designed to be weather-resistant, but not weatherproof. Keep it
covered during inclement conditions, while still ensuring adequate air flow to keep the LIVE+
EnGo cool. Do not expose it to liquid, moisture, or excessive humidity. Using the LIVE+ EnGo
with carry cases other than the one supplied is not recommended and will void the warranty.
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About the LIVE+ EnGo
The LIVE+ platform of hardware, software, and cloud-based services helps you capture,
transmit, manage, and distribute high-quality live video from virtually anywhere.
LIVE+ EnGo is a compact and modular mobile transmitter that encodes H.264 video and
transmits it over multiple IP networks. It reliably delivers exceptional picture quality with
extremely low latency—even in challenging network conditions.
Camera-mounted or wearable (in the supplied carry case), EnGo is ideal for newsgathering,
sports coverage, and live event broadcasting from remote locations, or while in motion.
Reliable and simple to use, LIVE+ EnGo is designed for mobile video contribution professionals
who require agility and versatility.
Built for speed
One-button start up and automatic video input and format detection allows fast set up. Cameramounted or body-worn, there are no more cables to trip over, so you can move locations
quickly.
Simple and intuitive
The simple and intuitive touch screen interface provides confidence monitoring, status
information, and easy operation. Built-in intelligence does most of the work for you so you can
focus on the shot.
Maximum versatility
The modular design of the EnGo enables you to attach swappable wireless modules. Connect
any SDI or HDMI® camera and mount it or wear it the way you want. EnGo redefines mobile
video contribution versatility.
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Broadcast from virtually anywhere
Cellular, Wi-Fi®, and portable satellite connections from a compact transmitter enable you to
broadcast live reliably from virtually anywhere. You can even broadcast live while moving.
Remarkable performance
Bonding up to eight network connections, EnGo reliably delivers exceptional picture quality with
low latency, even in challenging bandwidth conditions. Get your live shot where others can’t.
Cloud control
With LIVE+ Control and any web browser, you can geolocate, monitor performance, remotely
control preview feeds, and route your content – giving you ultimate control.
Modes of operation
Live: Transmit live video over bonded cellular, Wi-Fi, Ethernet, or satellite connections to the
LIVE+ servers.
Store & Forward: Record video for later transmission. Use this mode when a live feed is not
required, or when bandwidth is limited or not available.
Live and Store & Forward: Transmit live while also recording high-quality video to use later.
Use this mode when network bandwidth is limited but you need to broadcast live.
File Transfer: Quickly transfer photos, scripts, graphics, or edited video packages to the LIVE+
servers using bonded connections.
Product configurations
Your EnGo used one of following connection configurations:
Wi-Fi/ETH
Wi-Fi/ETH/2-Modem
Wi-Fi/ETH/4-Modem
Wi-Fi/ETH/6-Modem
Each option with cellular modems contains an integrated Radio Frequency (RF) module and is
available in North American and international versions. Some functionality only applies to EnGo
transmitters with RF modules.
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What’s included
The EnGo package includes the following items:
EnGo mobile transmitter with either the Gold
Mount or V-Mount battery plates
AC power adapter with locking connector
AC power cord
EnGo carry case
Right angle SDI cable adapter (for use in the
carry case)
Right angle HDMI cable (for use in the carry
case)
Right angle 1/8‖ adapter for IFB (for use in the carry case)
Quick Start Guide
Camera-mount adapter (optional)
About LIVE+ Control
When you use the EnGo with Dejero LIVE+ Control, you can:
Assign live and recorded video, as well as file transfers, from the EnGo to a LIVE+
server
Geolocate the EnGo mobile transmitter
Preview and route feeds from the EnGo
Remotely control and configure the EnGo
Review analytics about the EnGo performance
Attaching the EnGo to the camera
1. Slide the EnGo onto the battery plate of the camera so it is seated securely on the plate.
2. Slide a camera battery onto the EnGo.
Starting the EnGo
1. On the Preview screen side of the EnGo, press the Power button.
While the transmitter turns on and establishes a network connection, start-up messages appear
on the Preview screen.
Connecting video and audio
The EnGo support HDMI or SDI video input with embedded audio.
1. Plug the camera’s output cable into the video input port on the EnGo.
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The EnGo selects the correct video input automatically. If you do not see video on the Preview
screen, make sure that the cables are connected properly and that you are using a supported
video format.
If the video format is not detected automatically, you may need to configure the video settings.
For more information, see Configuring the transmitter on page 13.
About connection ports
The connection ports are located on the I/O side of the EnGo.
2. Make sure that all cables are firmly connected.
Powering the EnGo
You can use the following methods to power your EnGo:
Gold Mount or V-Mount hot-swappable battery
Supplied power adapter (19V DC output with locking connector)
Install the battery
On the battery side of the transmitter, slide the battery onto the battery mounting plate.
When properly inserted, the battery clicks into place and is seated securely on the plate. You
can replace the battery without interrupting the EnGo operation.
Recommended battery requirements
Nominal voltage of 14.4V (operating voltage of 12.0V to 16.8V)
95 WH battery, capable of 8.4A maximum at 12V, is recommended for powering EnGo,
camera, and accessories.
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Note: Do not leave the external battery attached when storing the EnGo. Leaving
the battery attached drains the battery.
Note: Connecting IFB is optional.
Notes on power
The EnGo selects a power source in the following ways:
If the AC Power adapter is connected, it powers the EnGo only (the camera is not
powered when the AC adapter is connected.). Models with an internal backup battery
charge when the AC adapter is connected; the AC adapter does not charge the external
camera battery.
If the AC adapter is not connected, the external camera battery powers both the EnGo
and the camera. A maximum of 60W can be provided to the camera and related
accessories. Models with an internal back-up battery enable five minutes of operation
while changing the main power source.
Remove the battery
1. Press the release mechanism on the battery mounting plate.
2. Slide the battery off the mounting plate.
Connecting Ethernet
Using an optional Ethernet connection, you can choose to transmit using Ethernet only or
broadcast over Ethernet and cellular networks simultaneously.
If multiple networks are available, you can plug in a second Ethernet cable for additional
throughput.
1. On the I/O side of the EnGo, plug an Ethernet cable into one of the ports.
2. Ensure that UDP port 6000 is open on the network for inbound and outbound traffic.
The Ethernet adapter is configured to obtain IP address details automatically using DHCP. For
more information, see Configuring the transmitter on page 13.
Connecting IFB
Interruptible Foldback (IFB) provides one-way communication from the LIVE+ Broadcast Server
to the EnGo. It enables communication and cueing from the studio crew to the reporter in the
field. The station sends a program feed to the reporter’s earpiece, which is connected to the
EnGo.
For more information on the LIVE+ Broadcast Server, refer to the LIVE+ Broadcast Server User
Guide.
1. Connect your audio device (such as an earpiece, headset, or IFB amplifier input) to the
1/8‖ headphone jack on the I/O side of the EnGo.
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As soon as a live stream starts, an IFB volume indicator appears on the right side of the
Preview screen. For more information about starting a stream, see page 18.
As the EnGo receives voice packets from the server, the sound level varies.
At the bottom of the IFB sound level meter, an IFB status indicator shows the following
information:
I = Idle
R = Receiving
.1-.9 = Active and the delay is less than 1 second
1-9 = Active and delay is less than 10 seconds
X = Active and the delay is 10 seconds or more
About the Preview screen
When the EnGo is on, the Preview screen appears.
The Preview screen is the hub of the EnGo transmitter. The touch screen shows the live camera
feed, as well information about the power level, network connections, stream health and any
errors. You can also use the screen to broadcast live or record clips quickly. On the Preview
screen, you can start a broadcast or record Store & Forward clips with a quick tap of the Go
Live or Record buttons.
From the Preview screen, you can use the menu to transfer files or show transmitter settings,
error messages, and connection details. The transparent display lets you keep an eye on the
live stream or recording while changing the transmitter configuration.
Below the Go Live button, the current stream profile appears. When you tap the Go Live button,
the Preview screen shows the live stream run time below the button, and the stream connection
health and the latency above the button.
Below the Record button, the current clip quality appears. When you tap the Record button, the
Preview screen shows the clip run time below the button. Above the button, the screen shows
the amount of remaining video time that you can record and store in the device storage.
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Note: Your LIVE+ Control administrator must assign the transmitter before it can be
used. If your administrator has not assigned the transmitter, an error appears. Your
administrator can also change the server output destination using the LIVE+
Control.
From the Live Menu, you can quickly select the parameters for your live feed. Tap the Live
Menu button to access the three live feed latency profiles: Feed, Auto, or User.
Use the Feed profile to send video to the station in poor network conditions. You can
also use Feed when you have time to send the highest quality video or when recording
live events without anchor desk and reporter interaction.
Use the Auto profile to adapt to network conditions. It increases latency as needed.
Use the User profile if you set the configuration options manually. For more information,
see Configuring the transmitter on page 13.
The Record Menu lets you quickly set the quality of the Store & Forward clip quickly. You can
choose from: High, Medium, or Low.
For a list of possible error messages, see page 26.
Specifying the camera input type
After the camera is connected and a video preview appears on the EnGo, use the Configuration
screen to verify your settings, if necessary. On this screen, you can check your video and video
format type, connection type, and latency settings.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Input.
4. Tap Video Input.
For more information about the configuration settings, see page 13.
About the EnGo USB ports
The EnGo has two USB ports. You can use these ports to connect USB memory sticks (for file
transfers,) support peripherals (such as a keyboard or mouse,) or other supported devices.
Configuring the transmitter
Use the Settings screen to configure the transmitter settings.
Set the video input
By default, the transmitter automatically detects HDMI or SDI connections, frame rate, and
resolution. If the settings are not detected automatically, you can set them manually.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Input.
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Note: Depending on the frame rate that you select, the available input resolutions
change.
4. Tap Video Input.
5. Set the video input to Auto, SDI, or HDMI.
6. Tap Back.
7. If you selected SDI or HDMI, to set the frame rate, tap Input Frame Rate.
8. Tap a frame rate.
9. Tap Back.
10. To set the input resolution, tap Input Resolution.
11. Tap a resolution.
12. Tap Back.
Configure the latency
Latency is the time that it takes for the video to arrive at the server. Glass-to-glass refers to the
delay from the time the camera detects an image to the time that it appears on a video monitor
connected to the SDI output of the LIVE+ Broadcast Server.
In an area of poor coverage or very high cellular network traffic, you might achieve better video
transmission results with a medium or long latency.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Live.
4. Tap Latency.
5. Tap a preset value: 1.5 seconds, 3 seconds, or 8 seconds.
6. Tap Back.
7. Tap Latency Mode.
8. Tap a latency mode: Fixed, Adaptive, or Up to.
Latency modes
Fixed Latency mode: In Fixed Latency mode , the system attempts to give the glass-to-glass
latency requested (either 1.5 seconds, 3 seconds, 8 seconds, or preset). If the current network
conditions cannot support the requested latency, a warning indicator appears on the screen.
Adaptive Latency mode: In Adaptive Latency mode, the system measures the network
conditions during the stream and gradually changes the requested latency to a value that the
current conditions support.
Up to Latency mode: In Up to Latency mode, the system measures the network conditions
during the beginning of the stream and provides the shortest possible latency available. If the
conditions worsen during the stream, the transmitter gradually increases the latency up to the
maximum latency that you set. When the transmitter reaches the maximum latency, the latency
remains fixed at the specified value.
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Live Resolution
Ethernet Type
Maximum Connection Bitrate
Auto: SD
Normal
2.5 Mb/s
Satellite
3.1 Mb/s
Auto: SD+
Normal
5.0 Mb/s
Satellite
6.2 Mb/s
Auto: HD
Normal
5.0 Mb/s
Satellite
6.2 Mb/s
Auto: HD+
Normal
10.0 Mb/s
Satellite
12.5 Mb/s
Configure the Live Resolution setting
Live resolution is the resolution of the video, as transmitted over-the-air when broadcasting. It is
independent of the transmitter input and server output resolutions.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Live.
4. Tap Resolution.
5. Set the Live Resolution to Manual, Auto: SD, Auto: SD+, Auto: HD, or Auto: HD+.
6. Tap Back.
The transmitter monitors the available bandwidth and adjusts the transport resolution
automatically to give you the best possible video quality under the current network conditions.
The server output resolution does not change, so the video routed to your internal systems
remains constant.
Each Auto option has a different maximum bandwidth cap, appropriate for the base video
resolution that you send.
If you choose Manual, you set the maximum connection bitrate. This setting is useful if you want
to control your data usage or if you are broadcasting from an area with poor coverage and want
to cap the bandwidth at a low rate.
About audio-only mode
In areas of poor coverage, when the transmitter’s available bandwidth falls below 100 Kb/s, the
transmitter automatically sends only audio to the server and the last good frame of the video
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Note: If you set a maximum connection bitrate less than 400 Kb/s manually, the
transmitter does not switch to audio-only mode.
remains on the screen. When the bandwidth increases and remains at 200 Kb/s or better, the
transmitter resumes sending video.
Configuring the connection type
You can set the type of connection to use when transmitting data.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Connections.
4. Tap Connection Types.
5. Set the Connection mode to All, Ethernet, or Modems.
6. Tap Back.
Connection modes
All: The transmitter sends data through all available connections, including cellular, Ethernet
and Wi-Fi. The transmitter uses only the connections that are available. If multiple connections
are available, the transmitter uses all connection types simultaneously.
Ethernet: The transmitter sends data over Ethernet or Wi-Fi or both. If you select this option but
do not have an Ethernet cable connected or a Wi-Fi connection configured, an error appears on
the screen.
Modems: The transmitter sends data over the modem connections only. Use this mode when
your Wi-Fi or Ethernet connection is poor, with high usage and low bandwidth. If your EnGo has
an RF module, this option applies. If you have purchased an Ethernet/Wi-Fi only EnGo, or no
modems are installed, this option is not available.
Set the Ethernet connection type
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Connections.
4. Tap Ethernet Types.
5. Tap Normal or Satellite.
6. Tap Back.
Ethernet connection types
Normal: This connection type uses a regular Ethernet line, such as a cable DSL connection, a
hotel Internet link, or a corporate office Ethernet port.
Satellite: This connection type is for high-reliability, high-latency links. It is typical of a portable
satellite connection. In Satellite mode, the transmitter accounts for the long latency of the
connection, and uses any other available connections (cellular or Wi-Fi) to supplement the
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Note: Tap ABC for uppercase letters and abc for lowercase letters. Tap 123.?! for
special characters. Tap it twice for more special characters.
satellite connection. This option is not suitable for satellite links that have congested bandwidth.
In situations with congested bandwidth, use the Normal type and a higher glass-to-glass
latency.
Define the SIM set
Selecting a SIM set is available if your EnGo is configured for multiple regions. If you did not
purchase an EnGo for multiple regions, the SIM set option is not available.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Connections.
4. Tap SIM Set.
5. Depending on your geographic location, tap Primary or Secondary.
Configure a Wi-Fi connection
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Connections.
4. Tap Wi-Fi.
5. Scroll through the list of available Wi-Fi connections and tap your selection.
6. Tap Action.
7. Tap Connect.
8. If prompted, use the keyboard on the screen to type the password.
9. Tap the green checkmark.
Disconnect a Wi-Fi connection
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Connections.
4. Tap Wi-Fi. The current Wi-Fi network is highlighted in green
5. Tap Action.
6. Tap Disconnect.
Delete a saved Wi-Fi profile
1. On the Preview screen, tap the Menu.
2. Tap Settings.
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3. Tap Connections.
4. Tap Wi-Fi. The current Wi-Fi network is highlighted in green.
5. Tap Forget.
Check the details of a Wi-Fi connection
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Connections.
4. Tap Wi-Fi. The current Wi-Fi network is highlighted in green.
5. Tap Info.
Transmitting live
Connect to cellular networks automatically
When the transmitter is on and set to either All or Modems as the connection type, it
automatically connects to all available cellular connections.
Start a transmission
After you connect your camera to the transmitter, you can start a transmission.
Prerequisite: Confirm that the latency settings as indicated on the Go Live button are
appropriate for the transmission. If you need to change the setting, tap Live Menu and tap Feed,
Auto, or User.
1. Tap Go Live.
You can monitor the video feed as it transmits.
Stop a transmission
1. On the Preview screen, tap Stop.
2. Tap Yes.
The Preview screen continues to show the input from the camera. The device remains ready to
resume broadcasting. To resume the transmission, tap Go Live.
Managing Store & Forward clips
With Store & Forward, you can record up to 40 hours of HD video clips directly onto the
transmitter. You can also transfer and delete clips. Recording a clip can happen independently
of a live transmission. You can also start and stop recording during a live transmission.
Each clip is named with the date and time that the clip finished recording, in the following
format: YYYY-MM-DD_hhmmss.
Transfer a clip
The server that receives the transferred clip is defined in LIVE+ Control. Clips are recorded
Store & Forward files.
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Note: You cannot transfer a file when streaming live content.
1. On the Preview screen, tap the menu.
2. Click Transfer.
3. Tap Clips.
4. Scroll through the clips to find the correct clip.
5. Perform one of the following actions:
To select a clip, tap the checkbox.
To select all clips, tap All.
To cancel selecting all clips, tap All again.
6. Tap Action.
7. Tap Transfer.
8. Tap Back.
To stop transferring the clip, tap Stop.
View a clip’s information
The clip information includes the transfer server, the transfer complete percentage, as well as
the timestamp.
1. On the Preview screen, tap the menu.
2. Click Transfer.
3. Tap Clips.
4. Tap a clip.
5. Tap Actions.
6. Tap Info.
7. Tap Back.
Delete a clip
1. On the Preview screen, tap the menu.
2. Tap Transfer.
3. Tap Clips.
4. Tap a clip.
5. Tap Actions.
6. Tap Delete.
7. To delete the clip from the transmitter permanently, tap Yes.
8. Tap Back.
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Note: You do not need to connect the EnGo to a network to record a Store &
Forward clip.
Import a clip
You can import your edited clips to the EnGo transmitter. Imported clips appear with the Store &
Forward clips. You can transfer them to your server to view and play them back from the LIVE+
Control.
1. On the back of the EnGo, insert a USB drive.
2. On the Preview screen, tap the menu.
3. Tap Transfer.
4. Tap Files.
5. Navigate to the file that you want to import using the arrows on the right side of the
screen.
6. Tap a file to select it.
7. Tap Action.
8. Tap Transfer.
Record a Store & Forward clip
Prerequisite: Confirm that the Store & Forward clip quality that appears on the Record button is
appropriate for the clip. To change the quality of the recorded video, tap Record Menu. Tap
High, Medium, or Low.
1. On the Preview screen, tap Record.
The Preview screen shows the video that you are recording.
Statistics about the current clip also appear above and below the Record button, including the
clip length, resolution, quality setting, and encode rate. Based on the available free disk space
and the current encode rate, the estimated time remaining for the current clip appears. The
format of the clip length and time remaining is: hh:mm:ss.
Stop recording
1. To stop recording, on the Preview screen, tap Stop.
2. Tap Yes.
The Preview screen continues to show the input from the camera. The device remains ready to
resume broadcasting. To resume the transmission, tap Record.
Transmit live and record a Store & Forward clip
1. On the Preview screen, tap Go Live.
2. Tap Record.
The Preview screen shows the video that you are recording.
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Note: Depending on the connection and network conditions, the resolution of the
live broadcast might change. The resolution of the video, however, does not
change when recording the Store &Forward clip.
Transferring files
You can insert a USB drive into either of the USB ports on the EnGo. After you insert a USB
drive, you can transfer files to the EnGo and then send the files to a server.
Transfer a file
1. On the back of the EnGo, insert a USB drive into either of the USB ports.
2. On the Preview screen, tap the menu.
3. Click Transfer.
4. Tap Files.
5. Navigate to the file that you want to import using the arrows on the right side of the
screen.
6. Tap the file to transfer. You can select and transfer multiple files from the same folder.
7. Tap Action.
8. Tap Transfer.
The file transfer progress appears on the screen.
About warning and error states
Live
If the EnGo encounters an issue during a live transmission, the background color of the Preview
screen changes.
If a warning appears, the background color changes to yellow. You can troubleshoot the
underlying issue and resolve the problem.
If an error appears, the background color changes to red. The EnGo requires more
advanced troubleshooting and might require support from your system administrator.
View error or warning information
1. On the Preview screen, tap the menu.
2. Tap Error or Warning.
Record
If an error occurs during recording (such as the EnGo is out of disk space), the error appears in
the status area under the Record button.
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Note: If you turn on Auto Start, the live stream starts when the transmitter detects
video. If the live stream is stopped manually, Auto Start does not start again until
you turn off and turn on the EnGo again.
Transfer
If an error occurs during a Store &Forward clip transfer or file transfer, a red X appears on the
row.
Using the remote control
You can control the EnGo from a remote location using the Remote Control feature in the LIVE+
Control. For more information, see the LIVE+ Control User Guide.
When the Remote Control is active, a blue border appears on the Preview screen. The blue
border only appears at the top of the menu screen. The Info screen shows the name of the user
who is controlling the EnGo.
View the Remote Control user
1. On the Preview screen, tap menu.
2. Tap Settings.
3. Tap Info.
When the Remote Control is active, the Preview screen and the transmission activity continue to
appear and the buttons work.
Configuring Auto Start
When you set the Auto Start mode, the EnGo initiates a live transmission when you turn it on
and EnGo detects video input. The transmission starts automatically or after a specified delay.
1. On the Preview screen, tap the menu.
2. Tap Settings.
3. Tap Operation.
4. Tap Auto Start.
5. Tap your delay selection: No delay, 1 minute, 2 minutes, 3 minutes, 4 minutes, or 5
minutes.
Changing the display orientation
When using the carry case, for proper venting, the EnGo must be closest to the body, with the
battery facing away from the body. The vents on each end of the bag must be unobstructed.
You can change the EnGo display when wearing the transmitter in the carry case to make sure
that you can still read the screen.
1. On the Preview Screen, tap the menu.
2. Tap Settings.
3. Tap Operation.
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4. Tap Display.
5. Perform one of the following actions:
To use the EnGo in the carry case, tap Portrait (flipped).
To use the EnGo when it is attached to the camera, tap Portrait.
6. Tap Back.
Viewing individual connection meters
The EnGo communicates data through modems, Ethernet, and Wi-Fi connections. Individual
connection graphs show the active data transmission rate.
On the Preview screen, tap the menu.
Tap Connections.
To view detailed connection information, tap a graph.
About stream indicators
On the Preview screen, you can view overall stream performance.
Glass-to-glass latency
Latency measures time delay. Glass-to-glass refers to the delay from the time the EnGo detects
an image to the time that it appears on a video monitor connected to the SDI output of the
LIVE+ Broadcast Server, or is output from the LIVE+ Cloud Server.
When transmitting live, the glass-to-glass latency appears on the Preview screen, above the Go
Live button.
Stream Health indicator
When transmitting live, the Stream Health indicator appears on the Preview screen above the
Live menu. It appears as either Good, Marginal, or Poor. A colored dot appears along with the
value to show the stream health.
The Stream Health indicator measures the quality of the live video stream received, decoded,
and displayed by the output server.
The two components that have the strongest effect on the health of the stream are:
The number of video frames that arrive at the server in time. Frames that are late or
missing can result in paused or stuttering video, or video artifacts such as smearing or
discoloration.
The bitrate at which the video frames are encoded. Excessively low bitrates result in
poor quality picture, indicated by blockiness and lack of detail.
When neither of these events occurs, the Stream Health indicator appears as Good.
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Problem
Possible solution
EnGo does not
turn on when using
a battery
If you are using a battery and the EnGo does not turn on, make sure
that the battery is fully charged and is seated securely on the battery
mounting plate. You should use a battery with a minimum 60Wh when
using the EnGo in the carry case or 95Wh when the EnGo is camera
mounted.
If the EnGo still does not turn on, contact Dejero Support.
EnGo does not
turn on when using
AC power
If you are using AC power, confirm that all cable connections are secure
and that the power connector is locked firmly into place. Verify that the
power indicator light on the power adapter is on, indicating that power is
being supplied.
If the EnGo still does not turn on, contact Dejero Support.
No network
coverage
Move to an area with better network coverage. The device detects an
available network automatically.
Modem
malfunction error:
―One or more
modems have
malfunctioned.
Restarting this
device may resolve
the problem.‖
To reinitialize the modems:
1. Turn off the EnGo.
2. Disconnect the power source.
3. Wait 30 seconds, reconnect the power source, and restart.
If this does not resolve the problem, contact Dejero Support.
EnGo is inactive
Contact your system administrator to activate your transmitter.
Troubleshooting
No display on Preview screen
If you do not see a video on the Preview screen, perform the following actions:
Make sure that all cables are connected correctly.
Verify that your video source is on and sending video
If necessary, select the specific video input type (HDMI or SDMI), input resolution, and
input frame rate for your camera.
Verify that the supplied video is in a compatible format
Start-up or power problems
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Problem
Possible solution
EnGo needs to be
assigned to a
server output
Contact your system administrator to assign a server output. When
assigned, the output destination for the EnGo appears on the Preview
screen.
EnGo is disabled
Contact Dejero Support. You will need to restart the EnGo after it is reenabled.
Problem
Possible solution
Preview screen is
black
A camera is not connected to the EnGo. Make sure that the cable from
the camera is securely connected to the correct input port on the EnGo.
The video input might not be specified correctly. For more information,
see page 13.
There is sound,
but no picture
The video input might not be specified correctly. For more information,
see page 13.
There is picture,
but no sound
The sound is set on your camera. To troubleshoot sound settings, see
the camera manufacturer’s instructions.
Poor stream
health or poor
network
connectivity
Set the latency to 3 or 8 seconds. For more information, see page 14.
Device is
displaying an
error message
For a full list of EnGo error messages and possible solution, see page
26.
Video, audio, or transmission problems
IFB problems
If no feedback is coming through earpiece, perform one of the following actions:
Adjust the volume on the LIVE+ Broadcast Server.
Verify that the correct capture device is set as the default on the broadcast server.
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Message
Description
Possible solution
Service unavailable
Database failure on the dispatcher.
Try again.
If the error continues to
appear after several tries,
contact your system
administrator.
Unable to connect
Unable to establish a connection
with the dispatcher.
Check your network
connections and try again.
If the error continues to
appear after several tries,
contact your system
administrator.
Update required
The EnGo requires a software
update.
Contact your system
administrator.
Poor network
Insufficient connection bandwidth to
support the bit rate.
Try repositioning the
transmitter for better wireless
coverage, or change to a
longer latency setting.
Hardware failure
The cellular modems are not
responding.
Reinitialize the modems:
1. Turn off the EnGo.
2. Disconnect the power
source.
3. Wait 30 seconds,
reconnect the power
source, and restart.
If this does not resolve the
problem, contact Dejero
Support.
If you still encounter errors, the transmitter might have an internal hardware problem. For more
information, contact Dejero Support.
Warning and error messages
The following table outlines possible warning or error messages that you might encounter and
possible ways to resolve them.
You can also find a complete list of errors in the Dejero Support Hub at
http://support.dejero.com.
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Hardware failure
The video input device failed.
Check that all cables are
firmly connected to the
correct input ports on the
EnGo.
Check the configuration
settings on the transmitter to
make sure that they match
the connected camera.
Restart the EnGo
1. Turn off the EnGo.
2. Disconnect the power
source.
3. Wait 30 seconds,
reconnect the power
source, and restart.
If this does not resolve the
problem, contact Dejero
Support.
Output not assigned
The source transmitter might not be
assigned to a server output in
Control.
The assigned server output either is
turned off or is inactive.
Use Control to assign an
output. For more information,
see the LIVE+ Control User
Guide.
Device disabled
Either the source transmitter or
assigned server is disabled in
Control.
Enable the source
transmitter or assigned
output server in Control. For
more information, see the
LIVE+ Control User Guide.
Device disabled
Either the source transmitter or
assigned output server is inactive in
Control.
Make sure that the source
transmitter is activated and
assigned a server output in
Control. For more
information, see the LIVE+
Control User Guide.
No server response
Unable to establish connection with
the assigned output server.
This error typically occurs because
the IP address is not configured
properly or the modems on the
Contact your system
administrator.
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transmitter are unable to transmit.
No Ethernet
No Ethernet connections exist.
Connect an Ethernet cable
to the EnGo.
Poor network
Network conditions are too poor to
transmit reliably at the current
latency setting.
If possible, move to a
location with better network
coverage.
Change the latency mode to
Adaptive or set a longer
latency value.
No disk space
There is not enough space on the
transmitter to store an additional
clip.
Delete existing clips to free
up storage space.
All outputs in use
All of the assigned outputs are
currently in use.
Wait for an output to become
available and try again. Use
Control to assign a different
output to your source
transmitter. For more
information, see the LIVE+
Control User Guide.
Unsupported output
The assigned output is set to an
unsupported video format.
Use Control to select a
different video output. For
more information, see the
LIVE+ Control User Guide.
Device not licensed
This device is not licensed.
Contact Dejero Support.
Output in use
Could not broadcast. The output
server is in use.
Use Control to select a
different server output. For
more information, see the
LIVE+ Control User Guide.
Check in/out formats
Could not broadcast. The selected
input and output video format
combination is not supported.
Select an input format that is
compatible with the output or
use Control to select a
different output. For more
information, see the LIVE+
Control User Guide.
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Invalid assignment
Could not broadcast. Invalid server
output assignment.
Use Control to select a
different server output. For
more information, see the
LIVE+ Control User Guide.
Clip transfer failed
Failed to create a clip on the
assigned output server.
Try to transmit the clip again.
If the problem persists,
contact your system
administrator.
Consider managing the clips
on the LIVE+ Broadcast
Server to reduce the total
amount to less than 1000.
File transfer failed.
Failed to create file transfer session
on the assigned output server.
Verify that the server is not
full. Check that the server is
in working order.
Contact Dejero Support for
further assistance.
Capacity reached
The assigned output has reached its
stream capacity.
Wait until a server output is
available. Use control to
select a different server
output.
Capacity reached
The assigned server has reached its
stream capacity.
Servers are limited to four
streams. Wait for a stream to
become available or use
Control to assign it to a
different server.
No server disk space
Failed to complete the transfer to
the server. The Server does have
enough disk space available.
Contact your system
administrator to free up
some storage space on the
LIVE+ server. Use Control to
assign EnGo to a different
server. For more information,
see the LIVE+ Control User
Guide.
Output failed
Failed to start live stream
Contact Dejero Support.
Use Control to assign EnGo
to a different server. For
more information, see the
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LIVE+ Control User Guide.
Server not licensed
EnGo cannot stream to the
assigned server.
Contact Dejero Support.
Hardware failure
The input device malfunctioned.
Restart the EnGo:
1. Turn off the EnGo.
2. Disconnect the power
source.
3. Wait 30 seconds,
reconnect the power
source, and restart.
If this does not resolve the
problem, contact Dejero
Support.
Software failure
The software stopped unexpectedly
and restarted automatically.
Contact Dejero Support.
Unknown error
An unknown error occurred.
Contact Dejero Support.
Make a support call
If you need to make a support call, reference the serial number that appears at the top of
Preview screen. If an error appears on the screen, reference the error number.
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Video
Resolution
480i 29.97, 576i 25, 720p 50/59.94/60, 1080i 25/29.97/30, 1080p 23.98
Encoding
MPEG-4 (H.264 AVC), adaptive bitrate
Inputs
HD/SD-SDI, HDMI
Audio
Encoding
Live: Opus 48 kHz, 2-channel, 16-128 kb/s adaptive bitrate
Recording: MPEG-2 48 kHz, stereo, 256 kb/s
Inputs
Embedded (SDI, HDMI)
Network Connections
Cellular
Up to 6 x 3G/4G/LTE
Ethernet
Dual 1 Gb/s port for LAN, WAN, and portable satellite (including BGAN,
Ku-band, Ka-band)
Wi-Fi
Dual-band wireless-AC (802.11 a/b/g/n/ac)
Power
DC IN
10-22VDC; 4.5-2A supplied by 100-240 VAC, 50/60Hz, 1.3/2.0A
universal AC/DC external power adapter (included)
DC OUT
(to Camera)
Maximum 60W
Provision for internal
battery
EnGo models that support an internal battery provide 5 minutes run time
for EnGo, camera, and accessories (max 100 W)
External battery
Hot-swappable 60 Wh Gold Mount or V-Mount; 95 WH battery, capable
of 8.4A maximum at 12V, is recommended for powering EnGo, camera,
and accessories
Nominal voltage of 14.4V (operating voltage of 12.0V to 16.8V)
Physical
Dimensions
21.8 x 14.2 x 11.7 cm (8.5 x 5.6 x 4.9 inches)
Weight
1.87 kg (4.1 lbs) without external battery
Operating
Temperature
0° C to +45° C (32° F to 113° F)* qualified operation up to 95% RH (noncondensing)
Connectors
SDI (BNC), HDMI 1.3, Mini DisplayPort, 2 x RJ45 Ethernet, 2 x USB 2.0,
IFB (3.5 mm audio jack), DC In
Key Functions
Live
Transmit broadcast-quality live video over IP networks
Technical specifications
LIVE+ EnGo
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Store & Forward
Record video for later transfer
Live and Store &
Forward
Transmit live while also recording video for later transfer
File Transfer
Transfer edited video or other files to LIVE+ servers
*operating with internal/external battery; up to 40°C with included certified external power adapter.
Additional help
If you still require assistance operating your LIVE+ EnGo:
Visit the Dejero Support Hub online knowledge base at support.dejero.com
Email the Dejero technical support team at support@dejero.com
Call the 24-hour technical support number for your region.
US & Canada: 1 866 808 3665
Europe: +44 20 3519 2665
Australia: +61 2 8015 6803
International: +1 519 772 4824
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Technical Support:
support@dejero.com
US & Canada (Toll Free): 1 866 808 3665
Europe: +44 20 3519 2665
Australia: +61 2 8015 6803
International: +1 519 772 4824
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