dejavoo C5, V5, V8, X5, M8 User Manual

Instruction Manual V429.12

Credit & Debit Application

USER MANUAL – ALL TERMINAL PRODUCTS

Magic Models: C5, X5, X8, M3, M8

V Series Models: V5, V8, V9, V8 Plus, V9 Plus

1 Dejavoo Syst ems Inst ruc t ion Man ual V429.12

ABOUT THIS MANUAL

When you see this symbol it represents an explanation or a definition of the feature or option features and options provided by Dejavoo Systems software.

When you see this symbol it represents important additional information such as an example be brought to your attention.

The terminal’s factory default password is 1 2 3 4. This password can be customized either customize the terminal’s security password at the terminal level see page 82 for instructions.

how many applications are being run in the terminal. Please see

In this menu you will find features settings that are Global to the

For detailed instructions of Core Menu options see page 75.

From the Core menu you can navigate to the different host Application

detailed instructions on Host Application options see page 102.

This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you read through this document to assist you in getting the full value of using the features provided by your Dejavoo Systems product. Should you need to download additional copies of this manual you can do so on our website,

www.dejavoosystems.com, or by emailing support@dejavoosystems.com.

DOCUMENT CONVENTIONS

The following symbols were used throughout this manual allowing the reader to easily identify instructions, explanations and examples of the features found in the Dejavoo Systems terminal application.

you are reading about. Information is provided to assist the user when using the many

of how the feature can be used, an important tip for using the feature or an important note to

DEFAULT PASSWORD

through programming or manually at the terminal level. For more information on how to

DEJAVOO MENUS

There are multiple menu’s that reside in the Dejavoo Systems software the exact number depends primarily on definitions below:

terminal, used by all applications. Some examples of Core Menu items

Core Menu

are: Adjusting the terminal’s Contrast, Setting the terminal’s time and date, Printing reports for all applications running in the terminal, etc.

Application

Menu

Menu’s, for example you can access the Credit/Debit menu where you will find options such as: Transaction Prompts, Value Added Server, and printing Reports only for Credit/Debit transactions, etc. For

In this manual you will see instructions and step/action guides for both the Dejvoo MAGIC

IDENTIFYING WHICH DEJAVOO PRODUCT YOU HAVE

LINE of terminal products and Dejavoo V SERIES terminal products. Use the chart below to identify which of the instructions to follow for the terminal you are working with.

The models in this line of products includes: C5, X5, X8, M3 & M8 You can identify if your terminal model is part of the MAGIC Line by the following:

- Turn your terminal over; the label will identify MAGIC and the

MAGIC LINE

The models in this line of products includes: V5, V8, V9, V8+, V9+

You can identify if your terminal model is part of the V Series by the following:

model of that specific terminal.

- X5 and X8 terminals will say “MAGIC INSIDE” on the printer cover.

- There are 3 Navigation Keys under the display, an up arrow, a favorite key and a down arrow.

- The model number printed on the display will begin with a “V”

V SERIES

- Turn your terminal over; the label will identify VEGA and the model of that specific terminal. Ie: VEGA5000

- There are 6 Navigation Keys under the display, an F1, F2, F3, F4, an up arrow and a down arrow.

3 Dejavoo Syst ems Inst ruc t ion Man ual V429.12





Dejavoo Keypad Layouts

All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function regardless of the Dejavoo model. Other keys are unique to either one model or a series of models.

Common Keys

KEY FUNCTION

1-0 Number

Keys

Green O

Red X

Yellow

Arrow

• Enter amounts, account numbers, dates and such.

• Alphanumeric entry – multitap to access the alpha characters.

• From the idle prompt is used to access the Main Menu

• Functions as the ENTER key.

• Cancels a transaction

• Exits menu options to return to idle prompt

• Back space to clear data fields

• Back out of menu options one level at a time

• Navigate up through the menu options

• Change transaction types

• Navigate down through the menu options

• Change transaction types

Dejavoo Magic Line Terminal Keypad Layout

Use the diagram below for keypad layout definitions and navigation of the C5, X5, X8, M3 and M8 Magic Line terminals.

2 3 1

SSwwiippee oorr

F Favorites F

4

5

1. Display

0022//0011//0088 22::003

EEnntteerr CCaarrdd ##

3

28X64 Pixels Graphical, Backlit with Icons Bar

2. Navigation Buttons

Up Arrow to Scroll through menus or change



Hot Key to Access the Favorites Menu.

3. Command Keys

Transaction Types.

Down Arrow to Scroll through menus or change

transaction types.

Cancel Transaction or Return to idle Prompt

Backspace or Back one menu level

4. Alpha Numeric Keypad

ENTER or Access Core Menu

Multi-tap Alpha Numeric Entry

5 Dejavoo Syst ems Inst ruc t ion Man ual V429.12

Access terminal level on screen Help

5. On Screen Help Access

Dejavoo V Series Terminal Keypad Layout

Use the diagram below for keypad layout definitions and navigation of the V5, V8, V9, V8 Plus and V9 Plus V Series terminals..

2

3

EEnntteerr CCaarrdd ##

F Favorites F

4

5

1. Display

1

F2

F3

F4

OK

F1

0022//0011//0088 22::003

SSwwiippee oorr

28X64 Pixels Graphical, Backlit with Icons Bar

2. Navigation Buttons

Power terminal on and off, reboot terminal power

3

Respond YES to terminal prompts

Hot Key to Access the Favorites Menu

Respond NO to terminal prompts.



These arrow keys can also be used to navigate

up and down through the terminal menu options and to change the transaction type.

3. Command Keys

Cancel Transaction or Return to idle Prompt

Backspace or Back one menu level

ENTER or Access Core Menu

4. Alpha Numeric Keypad

Multi-tap Alpha Numeric Entry

5. On Screen Help Access

Access terminal level on screen Help

ON SCREEN HELP FEATURE

At any time during a transaction or within any Dejavoo menu the user may press the “00”

as well as next step directions. See the examples provided below for guidance.

Example #1: The merchant swiped the customer’s credit card but is not sure how to change

return him/her back to the transaction screen.

Example #3: The merchant is prompted to input a TIP amount for the transaction but the

bypass entering a TIP.

Example #1

Example #2

Example #3

Help

key on Magic terminals (Double Zero key) and the “•” Key on the V Series terminals to

access the on screen help feature. This feature will provide information on the feature itself

the transaction type from Credit Sale to Credit Return. He/She can press the

00 key (Magic) or the “•” key (V Series) to access screen level help and the

following help screen will appear on the terminal display. Pressing Enter or will

Example #2: Pressing 00 key (Magic) or the “•” key (V Series) ov er any menu option will

provide you with a description and next steps associated with that option.

customer is not leaving a tip on the card. Unsure what to do he/she presses

the 00 key (Magic) or the “•” key (V Series) and is prompted to press ENTER to

User Arrow keys to change transacti on type and i nput

dollar amount. Press

ENTER to continue

Access Value Added Services Such as 3rd party reporting. Press the Gree n





Input the ti p amount the n

press ENTER or bypass tip

by pressing ENTER.

7 Dejavoo Syst ems Inst ruc t ion Man ual V429.12

DEJAVOO FAVORITES MENU

You can designate any menu item from your Dejavoo terminal to be listed in your very own

your fingertips than you?

You decide what goes in your “Favorite” Menu. You can select up to 20 menu items that you

menu is easy.

Use the steps below to create a menu all your own.

Step

Action

Display

highlighted press the

F Favorites F

Credit / Debit

Reports →

Favorites Menu

Yes No

W

HAT IS THE DEJAVOO “FAVORITES” MENU?

customized terminal menu so you can quickly and easily access the features that matter to you most or as we like to call them – your “Favorites” Who better to decide what should be at

S

AVING MENU OPTIONS TO “FAVORITES”

utilize most often or want quick and easy access to. Creating your customized

1.

From the idle prompt access the menu options by pressing the Green ENTER.

02/01/08 2:03

Swipe or

Enter Card#

For Magic For V Series

Use the  up and  down arrow keys to locate and highlight the menu

2.

option you wish to save as a “Favorite” item. Once

asterisk (*) key on the terminals keypad.

For Magic For V Series

3.

Press the  up arrow to

select YES

Use the  up and  down arrow keys to locate and highlight the menu option you wish to save as a “Favorite” item. Once highlighted press the long arrow  key on the terminals keypad.

•

Press the F2 Key to

select YES

Run a Transaction →

Host Utility →

Do you want to add a

favorite to this item?

Continued on next page

Step

Action

Display

Step

Action

Display

+ 2: Free

Set Your Favorite

+ 0 : Reports

Favorite Menu

Favorites

Reports

F Favorites F

F1

F2

F3

F4

CREATING YOUR “FAVORITES” MENU, CONTINUED

In addition to viewing your favorites in a list you will be

able to access all favorite items by pressing either the up arrow  (Magic Line) or F2 key (V Series) + it’s assigned number or the down arrow (Magic Line) or F4 key (V Series) + it’s assigned number.

4.

Using the navigation keys highlight the desired hotkey

placement.

Highlight your numeric hotkey assignment then press

the Green ENTER key to continue.

5.

Congratulations! You have just saved your first menu

item to your Favorites Menu.



 + 1: Free 

Favorite Has

Been Set

6.

The terminal will return to the Main Menu.

A

CCESSING YOUR “FAVORITES” MENU

From the idle prompt you can access your list of Favorites by pressing the middle key located

1.

underneath the word “favorites”.

(see illustration on right)

The menu items you have designated as favorites display as your customized menu.

Use the navigation keys to locate and highlight the

2.

desired option. Press the Green ENTER key to select. .

MAGIC LINE V SERIES

02/01/08 2:03

Swipe or

Enter Card#

02/01/08 2:03

Swipe or

Enter Card#

Settle Daily Batch Presale Ticket

9 Dejavoo Syst ems Inst ruc t ion Man ual V429.12

3.

The terminal initiates the selected action.

From time to time it may become necessary for the user to manage the favorites they

Step

Action

Display

Core Menu

Utility →

Utility

Favorites →

Favorites

List →

MANAGING “FAVORITES”

previously set up. This too can be done from the terminal level. The following options are provided to Manage the terminal’s Favorites Menu:

 List  Delete  Add All Apps  Print

From the idle prompt access the Core menu options by

1.

pressing the Green ENTER key.

From the Core Menu use the arrow keys to scroll down

and highlight UTILITY.

2.

Then press the Green ENTER Key.

02/01/08 2:03

F Favorites F

Settlement → Reports →

Swipe or

Enter Card#

Press the  down arrow to highlight FAVORITES.

3.

Press the F4 key to highlight FAVORITES.

Use the up and down arrow keys to highlight the desired option

4.

5.

The terminal initiates the requested action.

Software Download → Communications →

Delete → Add All Apps →

S

This section describes the steps necessary to complete a Credit or Debit card sale. Please note that if additional transaction prompts are enabled they will present

also be prompted to enter the Clerk ID during the transaction. Sale transactions

Use the chart below to process a credit sale when the credit card is swiped at the point of

Step

Action

Display

F Favorites F

CARD MODE

Credit

SALE

ALE TRANSACTIONS

themselves in the flow of the transaction, for example: If Clerk ID is enabled then you will demonstrated in this section are the following:

 Credit Swiped  Credit Manual Entry  Credit AVS  Credit with Card Code  Debit Sale  Cash Sale

CREDIT CARD SALE - SWIPED

sale.

TRANSACTIONS

1.

2.

3.

From the IDLE PROMPT, Swipe Credit Card.

For Magic For V Series

Press the  down arrow to select CREDIT

.

Press the F4 key to select CREDIT.

Terminal defaults to “Sale.....Enter Amount $0.00”

Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered.

02/01/08 2:03

Swipe or

Enter Card#

DEBIT CREDIT

Enter Amount $0.00

Press ENTER to confirm the amount entered

4.

11 Dejavoo Systems Instruction Manual V 429.12

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

CCoonnnneeccttiinngg........

Continued on next page

Step

Action

Display

Use the chart below to process a credit sale when the credit card number and

Tip: It is always a best practice to swipe the credit card through the terminals card

Step

Action

Display

55555555555555555

Account Number

EXP DATE [MMYY]

CREDIT CARD SALE – SWIPED, CONTINUED

The terminal flashes the host response and prints sales

5.

receipt.

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

6.

Terminal returns to the idle prompt.

CREDIT CARD SALE – MANUAL ENTRY

expiration date are manually entered at the point of sale usin g the terminal ’s key pad.

reader. Manual entry of a card number should be done only when necessary.

1.

From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

2.

3.

Press ENTER to confirm your entry.

Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card.

Press ENTER to confirm your entry.

00/00

Continued on next page

CREDIT CARD SALE – MANUAL ENTRY, CONTINUED

Step

Action

Display

Terminal defaults to “Sale.....Enter Amount $0.00“

Input the dollar amount of the sale. The terminal

TTRRAANNSSAACCTTIIOONN

SALE

4.

displays the numeric value as it is being entered.

Enter Amount $0.00

PREV Credit NEXT

5.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

6.

The terminal flashes the host response and prints sales receipt.

AAPPPPRROOVVEEDD

`

7.

Terminal returns to the idle prompt.

13 Dejavoo Systems Instruction Manual V 429.12

Use the chart below to process a credit sale when AVS options have been enabled.

depict AVS settings of Manual Entry when Card is NOT

see page 153.

Tip: It is recommended you check with your merchant bank prior to changing AVS

Step

Action

Display

the dollar amount of the sale. The terminal

55555555555555555

Account Number

EXP DATE [MMYY]

F Favorites F

SALE

CREDIT CARD SALE – AVS

1.

2.

The following instructions Present. Please note that AVS prompts during a transaction will vary depending on individual configuration. To learn more about setting AVS options and configurations,

settings in your terminal.

From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number.

Press ENTER to confirm your entry.

02/01/08 2:03

Swipe or

Enter Card#

Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the

3.

4.

card. Press ENTER to confirm your entry.

Terminal defaults to “Sale.....Enter Amount $0.00”

Input displays the numeric value as it is being entered.

00/00

Enter Amount $0.00

PREV Credit NEXT

Continued on next page

CREDIT CARD SALE – AVS, CONTINUED

Step

Action

Display

If

Then

If Card is Present

Proceed to

If Card is Not Present Press NO

Proceed to Step 6

ENTER ZIP CODE

ENTER ADDRESS

CARD PRESENT?

Terminal Displays “Is The Card Present?” Using the

navigation keys move the cursor to highlight your

selection. Press ENTER to confirm.

5.

Press YES

Step 8

YES NO

6.

7.

8.

Terminal Displays “Enter Address”. Input the numeric portion of the address only. The terminal displays the numeric value as it is typed.

Press ENTER to confirm your entry.

Terminal Displays “Enter Zip Code”. Using the key pad input the card holder’s zip code. The terminal displays the numeric value as it is typed.

Press ENTER to confirm your entry.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

CCoonnnneeccttiinngg........

432

11001

9.

The terminal flashes the host response and prints sales receipt.

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

15 Dejavoo Systems Instruction Manual V 429.12

10.

Terminal returns to the idle prompt.

When the Card Code option is enabled the terminal will prompt during the transaction for

more about Card Code option s and configuratio ns, see page 150.

Amex & Discover prompts for CID code, 4 digits found on front of the card.

Step

Action

Display

3715555555555555

Account Number

EXP DATE [MMYY]

F Favorites F

Credit

SALE

CREDIT CARD SALE –WITH CARD CODE (CVV, CVC, CID)

the three digit code on the back of the card or the four digit code on the front of the card for American Express & Discover cards. Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn

 Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card.  Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card.



1.

2.

02/01/08 2:03

From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number.

Press ENTER to confirm your entry.

Swipe or

Enter Card#

Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the

3.

4.

card. Press ENTER to confirm your entry.

Terminal defaults to “Sale....Enter Amount $0.00“

Input the dollar amount of the sale. The terminal displays the numeric value as it is being entered.

00/00

Enter Amount $0.00

Continued on next page

CREDIT CARD SALE –WITH CARD CODE (CVV, CVC, CID), CONTINUED

Step

Action

Display

INPUT CID CODE

TTRRAANNSSAACCTTIIOONN

5.

6.

7.

Input the CVV2, CID or CVC2 information found on the credit card.

Press ENTER to confirm your entry.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

The terminal flashes the host response and prints sales receipts.

4532

CCoonnnneeccttiinngg........

AAPPPPRROOVVEEDD

8.

The terminal returns to the idle prompt.

17 Dejavoo Systems Instruction Manual V 429.12

RETAIL RECEIPT – CREDIT SALE

Line

Definition

Clerk #: 4

A

MERCHANT’S COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Trans #:1 Batch #:1 Invoice #: 105

04/07/07 09:00

B C D E

F G

H I

J

K L

Acct: ************5555 Type: MASTERCARD Entry: Card Swiped

AMOUNT: $164.38

Resp: Approved Code: 123456

M

N

X___________________________

O

P

(Disclaimer here)

Customer Name

MERCHANT COPY

S A L E

A Merchant Header 5 lines, 24 characters per line. B Date & Time of transaction. C Transaction # and Batch # D

Invoice Number

E Clerk # F Transaction Type, i.e.: Sale, Refund, Void, etc.

G

Card Number.

H Card Type Identification.

I Method of Card Entry (Ie. Manual, Swiped, etc.)

J Amount of transaction K Response from Host. L Approval Code from Host

M Credit Disclaimer

N Signature Line

O Customer’s Name from Track 1 of Card

P Identifies this is the Merchant’s Copy.

Line

Definition

A

RETAIL RECEIPT – CREDIT SALE, CONTINUED

CUSTOMER ‘S COPY

B C

D

E F

G H

I

J

K

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00 Trans #:1 Batch #:1

S A L E

VISA ************5555

Card Swiped Resp: Approved

Code: 123456

AMOUNT: $164.38

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

Merchant Header 5 lines, 24 characters per

A

line. B Date & Time of transaction. C Transaction # and Batch #

Transaction Type, i.e.: Sale, Refund,

D

Void,etc. E Card Type & Truncated Card Number. F Entry Method, i.e: Swiped or Manual

G Host Response, i.e.: Approved, Declined, etc.

H Host Authorization Code

I Dollar Amount of the transaction

Merchant Trailer up to 5 lines, 24 characters

J

per line. K Identifies this is the Customer’s Copy.

19 Dejavoo Systems Instruction Manual V 429.12

This transaction is used when an Authorization Number has already been obtained via Authorize only transaction or through voice authorization.

rental. The merchant processes an Auth Only transaction for the $75.00, receiving an authorization code for the funds but not actually charging the

he/she previously obtained.

Step

Action

Display

l the terminal

AUTH CODE

Credit

TICKET

F Favorites F

PREV Credit NEXT

TICKET

TICKET ONLY SALE

For Example: To rent a canoe at Lake Cawanna there is a $75.00 deposit at the time of the

credit card. The merchant charges the credit card when the canoe is brought back by processing a TICKET ONLY sale using the authorization number

1.

02/01/08 2:03

From the IDLE PROMPT, Swipe Credit Card.

Swipe or

Enter Card#

For Magic For V Series

2.

Press the up or down  arrow on the keypad to change the transaction type unti displays TICKET.

Press the F2 Key or the F4 Key on the keypad to change the transaction type until the terminal displays TICKET.

Enter Amount $0.00

The terminal now displays “TICKET, Enter Amount” Input the dollar amount of the Ticket Only sale and

3.

press ENTER to confirm the amount. The terminal displays the numeric value as it is being

entered.

The terminal displays “AUTH CODE” Input the Authorization code previously obtained for this

transaction.

4.

The terminal displays the numeric value as it is being entered.

Press ENTER to confirm your entry.

Enter Amount $5.00

Continued on next page

TICKET ONLY SALE, CONTINUED

Step

Action

Display

If

Then

Transaction is

(Not host based)

The terminal communicates out

Data...”

TTRRAANNSSAACCTTIIOONN

5.

6.

7.

offline

Transaction is

Live

(Host Based)

The Terminal Does Not Dial Out – Prints Receipt Only.

to the host (via dialing or IP

connection)

Terminal displays “Connecting...

Transmitting.... Receiving

The terminal flashes the host response and prints sales receipt.

Terminal returns to the idle prompt.

CCoonnnneeccttiinngg........

CCOOMMPPLLEETTE

E

21 Dejavoo Systems Instruction Manual V 429.12

RETAIL RECEIPT – TICKET ONLY

Note: With a TICKET ONLY sale the authorization code

MERCHANT COPY CUSTOMER COPY

Somewhere, NY 111111

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

Acct: ************5555 Type: VISA Entry: Card Swiped

ABC STORE

4534 Any Street (555)-777-8888

AMOUNT: $164.38

POST AUTH

Code: 123456

(Disclaimer here)

X___________________________

Customer Name

MERCHANT COPY

TICKET

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

TICKET

Acct: ************5555 Type: VISA Entry: Card Swiped

AMOUNT: $164.38

POST AUTH

Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

shown on the receipt will be the authorization number previously obtained and used during the TICKET ONLY transaction.

Use the chart below to process a Debit Card sale. It is important to note that for security and

For a successful transaction you must be a debit card accepting

merchant.

Step

Action

Display

If

Then

Input dollar amount

your entry.

PREV Debit NEXT

SALE

CARD MODE

DEBIT CARD SALE

regulations manually entering a debit card is not allowed, debit cards must always be swiped at the point of sale.

1. From the IDLE PROMPT, Swipe DEBIT Card.

For Magic For V Series

2.

Press the  up arrow to

select DEBIT.

Press the

select DEBIT.

F2 Key to

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

DEBIT CREDIT

Terminal defaults to “Sale.....Enter Amount $0.00 “ Input

the dollar amount of the sale. The terminal displays the

3. numeric value as it is being entered.

Terminal displays “Enter Cash Back Amount”

No Cash Back

4.

is Desired

Cash Back Requested

Press ENTER

of cash back desired then Press ENTER to confirm

Enter Amount $0.00

CASHBACK

Continued on next page

23 Dejavoo Systems Instruction Manual V 429.12

DEBIT CARD SALE, CONTINUED

Step

Action

Display

CCoonnnneeccttiinngg........

Have Customer Input PIN number and then press

5.

ENTER.

The terminal communicates out to the host (via dialing or IP connection)

6.

Terminal displays “Connecting... Transmitting....

Receiving Data...”

The terminal flashes the host response and prints debit

7.

receipt.

****

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

8.

The terminal returns to the idle prompt.

RETAIL RECEIPT – DEBIT SALE

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

S A L E

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

S A L E

Acct: ************5555 Type: Debit Entry: Card Swiped

Resp: Approved Code: 123456

TRANS AMOUNT: $40.38 CASH BACK: $15.00

----------------------------------

TOTAL AMOUNT: $55.38

Acct: ************5555 Type: Debit Entry: Card Swiped

Resp: Approved Code: 123456

TRANS AMOUNT: $40.38 CASH BACK: $15.00

----------------------------------

TOTAL AMOUNT: $55.38

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

25 Dejavoo Systems Instruction Manual V 429.12

CASH SALE

Use the chart below to record a cash sale in your Dejavoo payment terminal. It is important to

cash transactions do not communicate with your processing bank. They are

recorded in your terminal for your reporting purposes.

Step

Action

Display

down arrow to highlight RUN A CASH

PREV Cash NEXT

SALE

F Favorites F

F2

F4

F3

F1

Favorites

+ 1 : Run Cash Trans

note that

MAGIC LINE V SERIES

From the IDLE PROMPT, press the button under the

1.

word FAVORITES.

02/01/08 2:03

Swipe or

Enter Card#

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

Press the 

2.

TRANSACTION in the favorites menu then press the green ENTER key.

 + 0: Manage Favorites



 + 1: Run Cas h Trans  + 2: CR/DBT Daily Report

Terminal defaults to “Sale.....Enter Amount $0.00 “

Input the dollar amount of the cash sale. The terminal displays the numeric value as it is being entered.

3.

Enter Amount $0.00

Press the green ENTER key.

4.

The terminal prints the cash receipts and returns to the idle prompt.

RECEIPT EXAMPLE – CASH SALE

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

S A L E

Type: Cash Entry: Manual

AMOUNT: $55.38

Resp: Approved Code: x

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

S A L E

Type: Cash Entry: Manual

AMOUNT: $55.38

Resp: Approved Code: x

MERCHANT COPY

27 Dejavoo Systems Instruction Manual V 429.12

CUSTOMER COPY

assigned retail MCC codes. For example: Taxi, Car Service, Salon, Maintenance, etc.

a receipt showing the amount of the transaction along with a tip line. The

Swiped Credit

Manual Credit

AVS Credit

 CVV2 Credit

Debit Sale

dollar amount due to for the haircut and hands it to the customer. The on the total line then hands it back to the barber with his credit card.

When the barber completes the sale he is prompted to enter the amount which is $20.00 and then prompted to enter the tip amount

RETAIL WITH TIP TRANSACTIONS

Retail with tip transactions are designed for those merchants that accept gratuity but are It is required for retail transactions with tip that both the transaction amount and the tip

amount are authorized as one amount during the original sale, unlike the pre-auth and post-auth of a restaurant tip transaction. Retail tips cannot be added at a later time.

To accomplish this we use a process that includes a PRESALE TICKET, which has only sale amount information on it. The presale ticket will allow the merchant to hand their customers customer can then fill out the tip line, the total line and hand the receipt and their credit card back to the merchant for payment. This allows the merchant to swipe the card, enter the amount of the transaction as well as the tip amount when prompted during the transaction. Use of this feature is optional, you do not have to print a presale ticket for retail with tip, it simply eliminates having to ask the customer if he/she will be leaving a tip on the card during the transaction.

Transaction types that allow retail with tip are the following:



For Example: The customer gets a haircut at the local barber shop. When finished the

merchant (the barber) prints out a presale ticket for $20.00 which is the customer writes down another $5.00 on the tip line and writes $25.00

which he now knows from the Presale Ticket is $5.00 (he doesn’t have to ask the customer if he’s leaving a tip).

PRESALE TICKET

Presale Ticket feature.

Step

Action

Display

Presale Ticket →

Credit / Debit Menu

Tip →

Core Menu

Applications

Credit / Debit →

Use the chart below to enable the Inline Tip function. This will allow you to access the

1.

2.

3.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the navigation keys to highlight APPLICATIONS.

Press the Green ENTER key to select.

Use the arrow keys to highlight CREDIT/DEBIT application.

Press the Green ENTER key to select.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

Utility → Retrieve Password →

Applications →

4.

Use the navigation keys to highlight the option for TIP. Press the Green ENTER key to select.

Use the navigation keys to highlight the option for

5.

PRESALE TICKET Press the Green ENTER key to select.

29 Dejavoo Systems Instruction Manual V 429.12

Report → Host Utility →

Tip

Continued on next page

PRESALE TICKET, CONTINUED

Step

Action

Display

The presale ticket prints. Allow customer to complete presale ticket and return to cashier with their method of payment. See example of Pr esal e Ticket on next page.

** Important ** Note: This is NOT a sale. A sale transaction will

Input the dollar amount for the presale ticket.

6.

** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket is completed by the cardholder.

7.

RETAIL RECEIPT – PRESALE TICKET ONLY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00

P R E S A L E TICKET

AMOUNT: $40.38

Enter Amount: $0.00

TIP AMOUNT: $ __.____

-----------------------------

TOTAL: $ __.____

Please Complete and Submit

With Your Payment

need to be completed after the presale ticket is completed by the cardholder.

RETAIL W/TIP TRANSACTIONS

Step

Action

Display

Terminal defaults to “Sale.....Enter Amount $0.00 “

terminal displays the numeric value as it is being

If

Then

Input the tip amount

Input the tip amount Press ENTER to

Credit Swiped

Credit Manual Entry

Credit AVS

Credit CVV2

Debit Sale

ADD TIP AMOUNT

Credit

SALE

Use the charts in this section to process RETAIL Credit card and Debit card sale transactions with a tip. For documentation purposes the steps provided include the transaction prompt for entering CLERK ID, but it should be noted that this and other prompts are configurable in the terminals SET UP (Transaction Prompts) menu and are optional. Retail with tip can be enabled and disabled in the terminal menu, for more information please see page 157. .

This document includes the following retail with tip transactions:

 

Credit With Tip - Swiped

1.

2.

From the IDLE PROMPT, Swipe CREDIT Card.

Input the dollar amount of the sale before the tip. The entered.



02/01/08 2:03

Swipe or

Enter Card#

F Favorites F



Enter Amount $0.00

The terminal displays the base amount and “Input Tip Amount”.

Presale Ticket was used

3.

Presale Ticket was NOT

No tip is being

31 Dejavoo Systems Instruction Manual V 429.12

left on the card

used

from the presale ticket then press ENTER.

requested by customer then press ENTER.

bypass the tip amount.

Sale: $20.00 TIP: $0.00

Continued on next page

CREDIT WITH TIP - SWIPED, CONTINUED

Step

Action

Display

If the amount shown is

enter the

ENTER CLERK ID

CONFIRM AMOUNT

For Magic For V Series

If the amount shown is

4.

5.

6.

correct press the  up arrow to confirm, if it is not correct press the  down arrow and reamount. (from Step 3)

The terminal displays “Enter Clerk ID” Using the keypad input the Clerk ID. Press ENTER to confirm your entry.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3)

Total Amount: $25.00

YES NO

12

CCoonnnneeccttiinngg........

7.

8.

The terminal flashes the host response and prints sales receipt.

Terminal returns to the idle prompt.

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

RETAIL RECEIPT – RETAIL WITH TIP

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

S A L E

Acct: ************5555 Type: MASTERCARD Entry: Card Swiped

TRANS AMOUNT: $40.38 TIP AMOUNT: $15.00

----------------------------------

TOTAL AMOUNT: 55.38

Resp: Approved Code: 123456

(Disclaimer here)

X___________________________

Customer Name

MERCHANT COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

S A L E

Acct: ************5555 Type: MASTERCARD Entry: Card Swiped

TRANS AMOUNT: $40.38 TIP AMOUNT: $15.00

---------------------------------TOTAL AMOUNT: $55.38

Resp: Approved Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

33 Dejavoo Systems Instruction Manual V 429.12

CREDIT W/TIP – MANUALLY ENTERED

Use the chart below to process a credit Retail with Tip sale when the credit card number

Tip: It is always a best practice to swipe the credit card through the terminals card

Step

Action

Display

55

Account Number

EXP DATE [MMYY]

PREV Credit NEXT

SALE

and expiration date are manually entered at the point of sale using the terminal’s key pad.

reader. Manual entry of a card number should be done only when necessary.

1.

2.

3.

From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number.

Press ENTER to confirm your entry.

Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card.

Press ENTER to confirm your entry.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

555555555555555

00/00

Terminal defaults to “Sale.....Enter Amount $0.00 “ Input

4.

the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered.

Enter Amount $0.00

Continued on next page

CREDIT W/TIP – MANUALLY ENTERED, CONTINUED

Step

Action

Display

If

Then

Input the tip amount from the

Input the tip amount requested Press ENTER to bypass the tip

ADD TIP AMOUNT

CONFIRM AMOUNT

ENTER CLERK ID

5.

6.

7.

The terminal displays the base amount and “Input Tip Amount”.

Presale Ticket was used

Presale Ticket was NOT

No tip is being left on the card

used

presale ticket then press ENTER.

by customer then press ENTER.

amount.

For Magic For V Series

If the amount shown is correct press the  up arrow to confirm, if it is not correct press the  down arrow and re-enter the amount. (from Step 3)

If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3)

The terminal displays “Enter Clerk ID” Using the keypad input the Clerk ID. Press ENTER to confirm your entry.

Sale: $20.00 TIP: $0.00

Total Amount: $25.00

YES NO

12

8.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

9.

The terminal flashes the host response and prints sales receipt.

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

35 Dejavoo Systems Instruction Manual V 429.12

10.

Terminal returns to the idle prompt.

Credit W/Tip –With AVS

Use the chart below to process Retail with Tip sale when AVS options have been enabled. The following instructions depict AVS settings of Manual Entry when Card is

152.

Tip: It is recommended you check with your merchant bank prior to changing AVS

Step

Action

Display

55555555555555555

Account Number

EXP DATE [MMYY]

Credit

SALE

NOT Present. Please note that AVS prompts during a transaction will vary depending on individual configuration. To learn more about AVS options and configuration, see page

settings in your terminal.

1.

2.

3.

From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number.

Press ENTER to confirm your entry.

Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card.

Press ENTER to confirm your entry.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

00/00

Terminal defaults to “Sale.....Enter Amount $0.00 “ Input

4.

the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered.

Enter Amount $0.00

CREDIT W/TIP –WITH AVS, CONTINUED

Step

Action

Display

If

Then

Input the tip amount from the

Input the tip amount requested Press ENTER to bypass the tip

Terminal Displays “Is The

Press ENTER to confirm.

Terminal Displays “Is The

Press ENTER to confirm.

If

Then

Proceed to Step 9

Proceed to Step 8

ADD TIP AMOUNT

ENTER ADDRESS

CONFIRM AMOUNT

CARD PRESENT?

5.

6.

The terminal displays the base amount and “Input Tip

Amount”.

Presale Ticket was used

Presale Ticket was NOT

No tip is being left on the card

used

presale ticket then press ENTER.

by customer then press ENTER.

amount.

For Magic For V Series

If the amount shown is correct press the  up arrow to confirm, if it is not correct press the  down arrow and re-enter the amount. (from Step 3)

If the amount shown is

correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount. (from Step 3)

For Magic For V Series

Sale: $20.00 TIP: $0.00

Total Amount: $25.00

YES NO

7.

8.

Card Present?” press the  up arrow to

confirm card present or , if it is not present press the  down arrow

Card Present Card Not Present

Card Present?”

press the F2 Key to

confirm card present or , if it is not present press the F4 Key

Terminal Displays “Enter Address”. Input the numeric portion of the address only. The terminal displays the numeric value as it is typed.

Press ENTER to confirm your entry.

YES NO

432

37 Dejavoo Systems Instruction Manual V 429.12

Continued on next page

Step

Action

Display

ENTER ZIP CODE

ENTER CLERK ID

TTRRAANNSSAACCTTIIOONN

CREDIT W/TIP –WITH AVS, CONTINUED

9.

10.

11.

Terminal Displays “Enter Zip Code”. Using the key pad input the card holder’s zip code. The terminal displays the numeric value as it is typed.

Press ENTER to confirm your entry.

The terminal displays “Enter Clerk ID” Using the keypad input the Clerk ID. Press ENTER to confirm your entry.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

12

11001

CCoonnnneeccttiinngg........

12.

The terminal flashes the host response and prints the sales receipts.

AAPPPPRROOVVEEDD

13.

Terminal returns to the idle prompt.

CREDIT W/TIP – CARD CODE (CVV, CVC, CID)

When the Card Code option is enabled the terminal will prompt during the Retail with Tip sale

more about Card Code options and configuration, see page 150.

- Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card.

- Amex & Discover prompts for CID code, 4 digits found on front of the card.

Step

Action

Display

37155555555555555

Account Number

EXP DATE [MMYY]

F Favorites F

PREV Credit NEXT

SALE

1.

2.

From the IDLE PROMPT, Use the numeric keypad to manually key in the credit card account number.

Press ENTER to confirm your entry.

for the three digit code on the back of the card or the four digit code on the front of the card for American Express & Discover cards. Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn

- Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card.

02/01/08 2:03

Swipe or

Enter Card#

3.

Terminal Displays “Enter Expiration Date From Card MMYY” Input the expiration date from the front of the card.

Press ENTER to confirm your entry.

00/00

Terminal defaults to “Sale.....Enter Amount $0.00“ Input

4.

the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered.

Enter Amount $0.00

Continued on next page

39 Dejavoo Systems Instruction Manual V 429.12

CREDIT W/TIP – CARD CODE (CVV, CVC, CID), CONTINUED

Step

Action

Display

If

Then

enter the amount.

If

Then

Proceed to Step 10

Proceed to

Input the CVV2, CID or CVC2 information found on the

ADD TIP AMOUNT

CARD PRESENT?

INPUT CID CODE

CONFIRM AMOUNT

5.

6.

The terminal displays the base amount and “Input Tip

Amount”.

Presale Ticket was used

Presale Ticket

used

was NOT

No tip is being left on the card

For Magic For V Series

If the amount shown is correct press the  up arrow to confirm, if it is not correct press the  down arrow and re-enter the amount. (from Step 3)

Input the tip amount from the presale ticket then press ENTER.

Input the tip amount requested by customer then press ENTER.

Press ENTER to bypass the tip amount.

If the amount shown is

correct press the F2 Key to confirm, if it is not correct press the F4 Key and re(from Step 3)

Sale: $20.00 TIP: $0.00

Total Amount: $25.00

YES NO

Terminal Displays “Is The Card Present?” Using the up and down arrow keys move the cursor to highlight your selection. Press ENTER to confirm.

7.

Card Present Card Not Present

Step 8

Terminal Displays “Input CID Code”

8.

credit card. Press ENTER to confirm your entry.

YES NO

4532

Continued on next page

CREDIT W/TIP – CARD CODE (CVV, CVC, CID), CONTINUED

Step

Action

Display

ENTER CLERK ID

12

9.

The terminal displays “Enter Clerk ID” Using the keypad input the Clerk ID. Press ENTER to confirm your entry.

10.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

11.

The terminal flashes the host response and prints sales receipt.

12.

Terminal returns to the idle prompt.

41 Dejavoo Systems Instruction Manual V 429.12

Use the chart below to process a retail with tip Debit Card sale. It is important to note that for security and regulations manually entering a debit card is not allowed, debit cards must

accepting merchant.

Step

Action

Display

If

Then

Input dollar amount

your entry.

F Favorites F

CARD MODE

Debit

SALE

ADD TIP AMOUNT

DEBIT W/TIP - SALE

always be swiped at the point of sale. For a successful transaction you must be a debit card

1.

2.

From the IDLE PROMPT, Swipe DEBIT Card.

For Magic For V Series

Press the  up arrow to select DEBIT.

Press the F2 Key to select DEBIT.

02/01/08 2:03

Swipe or

Enter Card#

DEBIT CREDIT

Terminal defaults to “Sale.....Enter Amount $0.00“ Input

3.

the dollar amount of the sale before the tip. The terminal displays the numeric value as it is being entered.

The terminal displays the base amount and “Input Tip

4.

Amount”.

Terminal displays “Enter Cash Back Amount”

No Cash Back

5.

is Desired

Cash Back Requested

Press ENTER

of cash back

desired then Press

ENTER to confirm

Enter Amount $0.00

CASHBACK

DEBIT W/TIP - SALE, CONTINUED

Step

Action

Display

enter the amount.

ENTER CLERK ID

TTRRAANNSSAACCTTIIOONN

CONFIRM AMOUNT

For Magic For V Series

If the amount shown is

6.

7.

8.

correct press the  up arrow to confirm, if it is not correct press the  down arrow and re-enter the amount. (from Step 3)

The terminal displays “Enter Clerk ID” Using the keypad input the Clerk ID. Press ENTER to confirm your entry.

Have Customer Input PIN number and then press ENTER.

If the amount shown is

correct press the F2 Key to confirm, if it is not correct press the F4 Key and re(from Step 3)

Total Amount: $25.00

YES NO

12

****

9.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting.... Receiving

CCoonnnneeccttiinngg........

Data...”

10.

The terminal flashes the host response and prints debit receipt.

AAPPPPRROOVVEEDD

11.

Terminal returns to the idle prompt.

43 Dejavoo Systems Instruction Manual V 429.12

A Credit Card RETURN is the reversal of an approved and settled transaction which will post

current batch and has not been settled, a VOID may be processed instead to nullify the charge. Use the steps below to complete a RETURN transaction.

For Example: The customer made a purchase last week and came in today to return the

batch so I processed a RETURN to post the refund back to her credit card.

Step

Action

Display

enter the

PREV Credit NEXT

RETURN

F Favorites F

CONFIRM AMOUNT

Credit

RETURN

RETURNS

CREDIT CARD RETURN - SWIPED

a credit amount to the customer’s credit card. Traditionally a RETURN is processed when the original transaction has already been settled, when the original transaction still resides in the

item for credit. The original purchase has already been settled in a previous

1.

02/01/08 2:03

From the IDLE PROMPT, Swipe Credit Card.

Swipe or

Enter Card#

2.

Press the up or down  arrow on the keypad to change the transaction type until the terminal displays RETURN.

Enter Amount $0.00

The terminal now displays “RETURN, Enter Amount” Input the dollar amount of the Ticket Only sale and press

3.

4.

ENTER to confirm the amount. The terminal displays the numeric value as it is being

entered.

For Magic For V Series

If the amount shown is

correct press the  up arrow to confirm, if it is not correct press the  down arrow and reamount.

If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re-enter the amount.

Enter Amount $5.00

RETURN $5.00

YES NO

Continued on next page

CREDIT CARD RETURN - SWIPED, CONTINUED

Step

Display

If

Then

Transaction

based)

The terminal

Data...”

CCoonnnneeccttiinngg........

TTRRAANNSSAACCTTIIOONN

Action

5.

6.

7.

is offline

(Not host

The Terminal Does Not Dial Out – Prints Receipt Only.

communicates out to the

Transaction is

Live

(Host Based)

host (via dialing or IP

connection)

Terminal displays

“Connecting...

Transmitting.... Receiving

The terminal flashes the host response and prints

Refund receipt.

Terminal returns to the idle pompt.

CCOOMMPPLLEETTEE......

45 Dejavoo Systems Instruction Manual V 429.12

RETAIL RECEIPT – CREDIT RETURN

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

R E T U R N

Acct: *************5555 Type: VISA Entry: Card Swiped

RETURN AMOUNT: $164.38

Resp: Approved Code: 123456

(Disclaimer here)

X___________________________

Customer Name

MERCHANT COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

R E T U R N

Acct: ************5555 Type: VISA Entry: Card Swiped

RETURN AMOUNT: $164.38 Resp: Approved

Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

DEBIT CARD RETURN

Use the steps below to complete a Debit Card Return. Debit Cards cannot be Debit Host and PED is required.

Tip: A debit card sale cannot be VOIDED; to refu nd a debit sale transaction you must

Step

Action

Display

up arrow to

it is not correct

enter the amount. (from

enter the amount.

F Favorites F

CARD MODE

CONFIRM AMOUNT

PREV Debit NEXT

RETURN

manually entered and must be swiped at point of sale. You must be subscribed to a

process a RETURN to the debit card.

1.

02/01/08 2:03

From the IDLE PROMPT, Swipe DEBIT Card.

Swipe or

Enter Card#

For Magic For V Series

2.

Press the  up arrow to select DEBIT.

Press the F2 Key to select DEBIT.

DEBIT CREDIT

Enter Amount $0.00

3.

Press the up or down  arrow on the keypad to change

the transaction type until the terminal displays RETURN.

Input the dollar amount of the RETURN then Press ENTE R.

For Magic For V Series

RETURN $5.00

YES NO

Continued on next page

****

4.

If the amount shown is correct

press the  confirm, if press the  down arrow and reStep 3)

If the amount shown is correct press F2 Key to confirm, if it is not correct press the F4 Key and re(from Step 3)

5.

47 Dejavoo Systems Instruction Manual V 429.12

Have Customer Input PIN number and then press ENTER.

DEBIT CARD RETURN, CONTINUED

Step

Action

Display

Transaction

based)

The terminal communicates out

Data...”

CCoonnnneeccttiinngg........

If Then

is offline

(Not host

The Terminal Does Not Dial Out – Prints Receipt Only.

6.

to the host (via dialing or IP

connection)

Terminal displays “Connecting...

Transmitting.... Receiving

Refund receipt.

TTRRAANNSSAACCTTIIOONN

CCOOMMPPLLEETTEE......

7.

8.

Transaction is

Live

(Host Based)

The terminal flashes the host response and prints

Terminal returns to the idle prompt.

RETAIL RECEIPT – DEBIT RETURN

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice#: 105 Clerk #: 4

R E T U R N

Acct: ************5555 Type: Debit Entry: Card Swiped

RETURN AMOUNT: $164.38

Resp: Approved Code: 123456

MERCHANT COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

- - - - - - - - - - - - - - - - - - - - 04/07/07 09:00 Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

R E T U R N

Acct: ************5555 Type: Debit Entry: Card Swiped

RETURN AMOUNT: $164.38

Resp: Approved Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

49 Dejavoo Systems Instruction Manual V 429.12

CASH RETURN

Use the chart below to record a cash Return in your Dejavoo payment terminal. It is important recorded in your terminal for your reporting purposes.

Step

Action

Display

F Favorites F

F2

F4

F3

F1

Favorites

+ 1 : Run Cash Trans

PREV Cash NEXT

RETURN

to note that cash transactions do not communicate with your processing bank. They are

MAGIC LINE V SERIES

From the IDLE PROMPT, press the button under the

1.

word FAVORITES.

02/01/08 2:03

Swipe or

Enter Card#

For Magic

For V Series

2.

Press the  down arrow to highlight RUN A CASH TRANSACTION in the favorites menu then press the green ENTER key.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

 + 0: Manage Favorites



 + 1: Run Cas h Trans  + 2: CR/DBT Daily Report

Press the up or down  arrow on the keypad to change the transaction type until the terminal displays RETURN.

3. Input the dollar amount of the RETURN then Press

ENTER.

4.

The terminal prints the cash receipts and returns to the idle prompt.

Enter Amount $0.00

RECEIPT EXAMPLE – CASH RETURN

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/10 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

R E T U R N

Type: Cash Entry: Manual

AMOUNT: $55.38

Resp: Approved Code: x

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/10 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

R E T U R N

Type: Cash Entry: Manual

AMOUNT: $55.38

Resp: Approved Code: x

MERCHANT COPY

51 Dejavoo Systems Instruction Manual V 429.12

CUSTOMER COPY

AUTHORIZATION (AUTH ONLY)

An Authorization Only transaction is used to verify funds and obtain an approval code. It is

sale transaction to charge the account.

For Example: To reserve a cabin at Lake Cawanna there is a $100.00 deposit required at

was previously obtained.

Step

Action

Display

Input the dollar amount to be AUTHORIZED then Press

AUTHORIZATION

important to note that an Authorization Only does NOT CHARGE the customer’s credit card however places a hold for the requested amount on the customer’s open-to-buy limit. After an “Auth Only” is processed the approval code is used at a later time to perform a Ticket Only

the time of the reservation. The merchant processes an AUTH ONLY transaction for the $100.00, receiving an authorization code to hold the funds. When the customer completes his/her stay the merchant charges the credit card by processing a TICKET ONLY sale using the authorization number that

AUTH ONLY – (ALLOWED FOR CREDIT ONLY)

1.

From the IDLE PROMPT, Swipe CREDIT Card.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

Press the up or down  arrow on the keypad to change the transaction type until the terminal displays AUTHORIZATION.

2.

ENTER.

The terminal communicates out to the host (via dialing or IP

3.

connection)

Terminal displays “Connecting... Transmitting.... Receiving

Data...”

4. The terminal flashes the host response and prints receipt.

5.

Terminal returns to the idle prompt.

Enter Amount $5.00

PREV Credit NEXT

.

CCoonnnneeccttiinngg.......

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

** Important ** Note: This is NOT a sale. Authorization Only

RETAIL RECEIPT – AUTHORIZATION

Somewhere, NY 111111

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

AUTHORIZATION ONLY

ABC STORE

4534 Any Street

(555)-777-8888

Acct: ************5555 Type: VISA Entry: Card Swiped

AUTH AMOUNT: $164.38

Resp: Approved Code: 123456

MERCHANT COPY

transactions obtain an approval code for the requested amount, a Ticket only sale needs to be completed for the merchant to acquire funds for the transaction. Only a merchant copy of the receipt will print for Authorization Only transactions.

53 Dejavoo Systems Instruction Manual V 429.12

VOIDS

A Void transaction will nullify a transaction only when that transaction resides in the current

transaction amount must be exactly the same as the original transaction amount.

Void by CARD #

Void Transaction - Find Transaction #

If

Then

For Example: The customer purchased a summer dress then brought it back a few hours

batch the merchant processed a VOID

transaction to nullify the original sale.

Step

Action

Display

PREV Credit NEXT

VOID

batch; the The Dejavoo Terminal will check the data base for the original transaction use the If/Then chart below for more information.

Support of Void transactions on debit cards will vary by host; it may or may not be allowed, check with your Merchant Services provider for further clarification. You can void the following transaction types: Sale, Return & Ticket Only.

This section will provide the process for:



If the Terminal can match card # and Amount in batch…

If the Terminal can match the card# but not the dollar amount…

If the Terminal does not find card in batch…



The Terminal will process a VOID.

The terminal will then allow you to search by transaction number or view all open transactions with that account number.

The Terminal will display “Card Not Found” and cancel the VOID transaction.

later because it didn’t fit. Since the terminal has not settled and the original transaction resides in the current

VOID CREDIT TRANS - BY DOLLAR AMOUNT

1.

2.

From the IDLE PROMPT, Swipe CREDIT Card.

Press the up or down  arrow on the keypad to change

the transaction type until the terminal displays VOID.

Input the dollar amount to be VOIDED then Press ENTER.

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

Enter Amount $0.00

Continued on next page

Step

Action

Display

enter the

CONFIRM AMOUNT

VOID CREDIT TRANS - BY DOLLAR AMOUNT, CONTINUED

For Magic For V Series

3.

If the amount shown is

correct press the  up arrow to confirm, if it is not correct press the  down arrow and reamount.

If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and reenter the amount.

VOID $5.00

YES NO

4.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

5.

The terminal flashes the host response and prints receipt.

6.

Terminal returns to the idle prompt.

55 Dejavoo Systems Instruction Manual V 429.12

Step

Action

Display

Input the transaction number for the transaction you

wish to VOID for this card # then Press ENTER to

If the amount shown is

enter the

enter the amount.

VOID TRANS #

CONFIRM AMOUNT

Credit

VOID

VOID CREDIT TRANS –TRANS #

1.

2.

3.

4.

From the IDLE PROMPT, Swipe CREDIT Card.

Press the up or down  arrow on the keypad to change the transaction type until the terminal displays VOID.

Press ENTER leaving amount at $0.00 Value.

confirm your entry.

For Magic For V Series

correct press the  up arrow to confirm, if it is not correct press the  down arrow and reamount. (from Step 3)

If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and re(from Step 3)

02/01/08 2:03

F Favorites F

Swipe or

Enter Card#

Enter Amount $0.00

YES NO

VOID $5.00

The terminal communicates out to the host (via dialing

5.

or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

6.

The terminal flashes the host response and prints receipt.

7.

Terminal returns to the idle prompt.

CCoonnnneeccttiinngg........

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

Step

Action

Display

enter the

F Favorites F

VOID SEARCH

CONFIRM AMOUNT

Credit

VOID

VOID TRANS #

VOID CREDIT TRANS – SEARCH BY CARD #

1.

2.

3.

From the IDLE PROMPT, Swipe CREDIT Card.

Press the up or down  arrow on the keypad to change

the transaction type until the terminal displays VOID.

Press ENTER leaving amount at $0.00 Value.

Press the up arrow to search through all transactions for

this card #.

02/01/08 2:03

Swipe or

Enter Card#

Enter Amount $0.00

SEARCH

4.

5.

6.

Highlight the transaction that is to be VOIDED. Press ENTER to confirm your selection.

For Magic For V Series

If the amount shown is

correct press the  up arrow to confirm, if it is not correct press the  down arrow and reamount.

If the amount shown is correct press the F2 Key to confirm, if it is not correct press the F4 Key and reenter the amount.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

0003 SA$ 23.00 0016 RT$ 6.00

YES NO

VOID $23.00

CCoonnnneeccttiinngg........

57 Dejavoo Systems Instruction Manual V 429.12

Step

Action

Display

TTRRAANNSSAACCTTIIOONN

VOID CREDIT TRANS – SEARCH BY CARD #, CONTINUED

7.

The terminal flashes the host response and prints receipt.

AAPPPPRROOVVEEDD

8.

Terminal returns to the idle prompt.

RETAIL RECEIPT – VOID SALE

MERCHANT COPY CUSTOMER COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

V O I D SALE

Somewhere, NY 111111

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1 Invoice #: 105 Clerk #: 4

ABC STORE

4534 Any Street

(555)-777-8888

V O I D SALE

Acct: ************5555 Type: VISA

VOIDED AMOUNT: $164.38

Resp: VOIDED Code: 123456

(Disclaimer here)

X___________________________

Customer Name

MERCHANT COPY

Resp: VOIDED Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

RETAIL RECEIPT – VOID REFUND

MERCHANT COPY CUSTOMER COPY

04/07/07 09:00

X___________________________

Somewhere, NY 111111

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Trans #:1 Batch #:1

Acct: ************5555 Type: VISA

VOIDED AMOUNT: $164.38

Resp: VOIDED Code: 123456

ABC STORE

4534 Any Street (555)-777-8888

V O I D REFUND

(Disclaimer here)

Customer Name

MERCHANT COPY

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

V O I D REFUND

Acct: ************5555 Type: VISA

VOIDED AMOUNT: $164.38

Resp: VOIDED Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

59 Dejavoo Systems Instruction Manual V 429.12

RETAIL RECEIPT – VOID FORCED SALE

MERCHANT COPY CUSTOMER COPY

Somewhere, NY 111111

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

ABC STORE

4534 Any Street (555)-777-8888

V O I D FORCED

ABC STORE

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

V O I D FORCED

Acct: ************5555 Type: VISA

VOIDED AMOUNT: $164.38

Resp: VOIDED Code: 123456

(Disclaimer here)

X___________________________

Customer Name

MERCHANT COPY

Acct: ************5555 Type: VISA

VOIDED AMOUNT: $164.38

Resp: VOIDED Code: 123456

Refunds accepted with receipt

www.abcstore.com

CUSTOMER COPY

EBT – FOOD BENEFIT SALE (ELECTRONIC BENEFITS TRANSFER)

EBT (Electronic Benefits Transfer) provides both food stamp and/or cash benefits to

is required. Use the chart below to process an EBT Food Stamp Transactions.

Step

Action

Display

Terminal displays

Using the keypad input the dollar amount of the

stomer Inputs PIN on PIN PAD then presses

F Favorites F

EBT

SALE

CARD MODE

EBT

customers. With EBT transactions customers access their benefits through the terminal by using their EBT cards. Merchants must be subscribed to an EBT host and an active PIN Pad

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magic For V Series

2.

Press the Down arrow

to select EBT.

Press the F4 Key to

select EBT.

For Magic For V Series

3.

“BENEFIT TYPE”

Press the  Up arrow

to select FOOD.

“BENEFIT TYPE” Press the F2 Key to

select FOOD.

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

Terminal defaults to “Sale.....Enter Amount $0.00“

4. food benefit sale then press ENTER.

5.

Cu

ENTER.

61 Dejavoo Systems Instruction Manual V 429.12

Enter Amount $0.00

Continued on next page

Step

Action

Display

ABC STORE

Clerk #: 4

EBT – FOOD BENEFIT SALE, CONTINUED

The terminal communicates out to the host (via

6.

dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

7.

8.

The terminal flashes the host response and prints receipt.

Terminal returns to the idle prompt.

CCoonnnneeccttiinngg........

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

S A L E

Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456

Benefit: Food

AMOUNT: $164.38

Resp: Approved Code: 123456

FS Ledger Bal: $64.57 FS Avail Bal: $80.00

FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00

MERCHANT COPY

Dejavoo Systems Instruction Manual V42 9.12 62

EBT – FOOD BENEFIT VOUCHER SALE

When a voice authorization has been previously obtained you should follow the steps below to complete an EBT Voucher Sale using the obtained voice authorization.

Step

Action

Display

Terminal displays

Key to

F Favorites F

CARD MODE

EBT Serial Num

EBT Appr Code

EBT

PREV EBT NEXT

VOUCHER SALE

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magic For V Series

2.

Press the  down

arrow to select EBT.

Press the F4 Key to

select EBT.

For Magic For V Series

3.

“BENEFIT TYPE” Press the  Up arrow

to select FOOD

“BENEFIT TYPE”

Press the F2

select FOOD

Terminal defaults to “Sale.....Enter Amount $0.00“

Press the  down arrow until you see “VOUCHER

4.

SALE… Enter Amount” on the display. Input the dollar amount of the VOUCHER sale then

press ENTER.

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

Enter Amount $0.00

5.

Input the previously obtained voice authorization code, then press ENTER.

6.

Input the EBT Serial Number from the manual Voucher , then press ENTER.

63 Dejavoo Systems Instruction Manual V 429.12

Continued on next page

Step

Action

Display

ABC STORE

4

EBT – FOOD BENEFIT VOUCHER SALE, CONTINUED

7.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

8.

9.

The terminal flashes the host response and prints receipt.

Terminal returns to the idle prompt.

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

Clerk #:

S A L E

Acct: ************5555

Type: EBT

Entry: Swiped

Trace#: 123456 Benefit: Food

AMOUNT: $164.38

Resp: Approved

Code: 123456

FS Ledger Bal: $64.57

FS Avail Bal: $80.00

FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00

MERCHANT COPY

Dejavoo Systems Instruction Manual V42 9.12 64

EBT – FOOD BENEFIT RETURN

Note that a VOID is not allowed for EBT Food Benefit transactions, a return must be

Step

Action

Display

Terminal displays

Key to

Terminal defaults to “Sale.....Enter Amount

down arrow to change the

correct by pressing

up arrow to

correct by pressing

Key to select

F Favorites F

CARD MODE

EBT

RETURN

EBT

RETURN

Use the steps below to process a Return for a Food Benefit Sale.

processed instead.

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magic For V Series

2.

Press the  down

arrow to select EBT.

Press the F4 Key to

select EBT.

For Magic For V Series

3.

“BENEFIT TYPE” Press the  Up arrow to select FOOD.

“BENEFIT TYPE”

Press the F2

select FOOD.

$0.00“

4.

Press the  transaction type to RETURN

Input the dollar amount of the food benefit return then press ENTER.

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

Enter Amount $0.00

For Magic For V Series

Confirm transaction is

5. the 

select OK.

65 Dejavoo Systems Instruction Manual V 429.12

the F2 OK.

Amount: $14.33

Continued on next page

Step

Action

Display

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

TTRRAANNSSAACCTTIIOONN

ABC STORE

EBT – FOOD BENEFIT RETURN, CONTINUED

6.

7.

8.

9.

Customer Inputs PIN on PIN PAD then presses ENTER.

The terminal communicates out to the host (via dialing or IP connection)

Receiving Data...”

The terminal flashes the host response and prints receipt.

Terminal returns to the idle prompt.

AAPPPPRROOVVEEDD

Dejavoo Systems Instruction Manual V42 9.12 66

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

R E T U R N

Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456

Benefit: Food

AMOUNT: $164.38

Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00

FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00

MERCHANT COPY

EBT – FOOD BENEFIT VOUCHER RETURN

Note that a VOID is not allowed for EBT Food Benefit transactions, a return must be

Step

Action

Display

Terminal displays

Press the F2 Key to

F Favorites F

CARD MODE

EBT Appr Code

EBT

PREV EBT NEXT

VOUCHER RETURN

Use the steps below to process a Return for a Food Benefit Voucher Sale.

processed instead.

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magic For V Series

2.

Press the  down arrow to select EBT.

Press the F4 Key to

select EBT.

For Magic For V Series

3.

“BENEFIT TYPE”

Press the  Up arrow to select FOOD.

select FOOD.

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

4.

Terminal defaults to “Sale.....Enter Amount $0.00“

Press the  Up arrow to change the transaction

type to VOUCHER RETURN

Enter Amount $0.00

Input the dollar amount of the food benefit voucher

return then press ENTER.

67 Dejavoo Systems Instruction Manual V 429.12

5.

Input authorization code from the Voucher Sale that is being returned, and then press ENTER.

Continued on next page

Step

Action

Display

Input the EBT Serial Number from the Voucher,

correct by pressing

Key to select

Terminal returns to the idle prompt.

EBT Serial Num

RETURN

EBT – FOOD BENEFIT VOUCHER RETURN, CONTINUED

6.

7.

8.

and then press ENTER.

For Magic For V Series

Confirm transaction is the  up arrow to

select OK.

Confirm transaction is

the F2 OK.

Customer Inputs PIN on PIN PAD then presses ENTER.

Amount: $14.33

The terminal communicates out to the host (via dialing or IP connection)

9.

Terminal displays “Connecting... Transmitting....

Receiving Data...”

10.

The terminal flashes the host response and prints receipt.

11.

CCoonnnneeccttiinngg........

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

Dejavoo Systems Instruction Manual V42 9.12 68

Step

Action

Display

Using the keypad input the dollar amount of the

Customer Inputs PIN on PIN PAD then presses

F Favorites F

EBT

SALE

CASHBACK

EBT

F2

F4

F3

F1

CARD MODE

EBT – CASH BENEFIT SALE

Use the chart below to process an EBT Cash Benefit Sale Transaction.

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magiv For V Series

2.

Press the Down arrow

to select EBT.

Press the F4 Key to

select EBT.

MAGIC LINE V SERIES

3.

Terminal displays

“BENEFIT TYPE”

Press the Middle Hot Key

(AKA: Favorites Key) to select CASH.

Benefit Type

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

Terminal defaults to “Sale.....Enter Amount $0.00“

4. cash benefit sale then press ENTER.

Enter Amount $0.00

5.

Input the customer’s Cash back amount then press

ENTER.

6.

69 Dejavoo Systems Instruction Manual V 429.12

ENTER.

Enter Amount $0.00

Continued on next page

Step

Action

Display

ABC STORE

EBT – CASH BENEFIT SALE, CONTINUED

7.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

8.

9.

The terminal flashes the host response and prints receipt.

Terminal returns to the idle prompt.

TTRRAANNSSAACCTTIIOONN

AAPPPPRROOVVEEDD

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456

Benefit: Cash

AMOUNT: $164.38

Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00

FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00

MERCHANT COPY

S A L E

Dejavoo Systems Instruction Manual V42 9.12 70

EBT – CASH BENEFIT VOUCHER SALE

Step

Action

Display

Press the Down arrow

Input the previously obtained voice authorization

Input the EBT Serial Number from the manual

F Favorites F

EBT Appr Code

EBT Serial Num

CARD MODE

EBT

F2

F4

F3

F1

PREV EBT NEXT

VOUCHER SALE

Use the chart below to process an EBT Cash Benefit Voucher Sale Transaction.

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magic For V Series

2. to select EBT.

Press the F4 Key to select EBT.

MAGIC LINE V SERIES

3.

Terminal displays “BENEFIT

TYPE”

Press the Middle Hot Key

(AKA: Favorites Key) to select CASH.

Benefit Type

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

Terminal defaults to “Sale.....Enter Amount $0.00“

4.

Press the  Up arrow to change the transaction

type to VOUCHER SALE

Enter Amount $0.00

Input the dollar amount of the Cash Benefit Voucher

Sale then press ENTER.

5.

6.

71 Dejavoo Systems Instruction Manual V 429.12

code, then press ENTER.

Voucher , then press ENTER.

Continued on next page

Step

Action

Display

CASHBACK

ABC STORE

EBT – CASH BENEFIT VOUCHER SALE, CONTINUED

7.

Input the customer’s Cash back amount then press

ENTER.

Enter Amount $0.00

8.

The terminal communicates out to the host (via dialing or IP connection)

Terminal displays “Connecting... Transmitting....

CCoonnnneeccttiinngg........

Receiving Data...”

9.

Terminal returns to the idle prompt.

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Trans #:1 Batch #:1

S A L E

Acct: ************5555 Type: EBT Entry: Swiped Trace#: 123456 Uchr#: 12345679

Benefit: Cash

AMOUNT: $164.38

Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00

FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00

MERCHANT COPY

Dejavoo Systems Instruction Manual V42 9.12 72

EBT – BALANCE INQUIRY

Step

Action

Display

Terminal displays

Press the up arrow for

ey for

F Favorites F

CARD MODE

EBT

Use the chart below to process an EBT Balance Inquiry.

1. From the IDLE PROMPT, Swipe the EBT Card.

For Magic For V Series

2.

Press the  Down

arrow to select EBT.

Press the F4 Key to select EBT.

For Magic For V Series

3.

“BENEFIT TYPE” Pres the  Down arrow

to select BALANCE.

“BENEFIT TYPE”

Pres the F4 Key to

select BALANCE.

For Magic For V Series

Terminal displays “BENEFIT TYPE”

Terminal displays

“BENEFIT TYPE”

02/01/08 2:03

Swipe or

Enter Card#

Benefit Type

4.

5.

•

FOOD balance

• Press the Middle Hot Key for CASH balance.

• Press the down arrow for BOTH

Customer Inputs PIN on PIN PAD then presses ENTER.

• Press the F2 Key for FOOD balance

• Press the F3 Key for CASH balance.

• Press the F4 K BOTH

The terminal communicates out to the host (via

6.

73 Dejavoo Systems Instruction Manual V 429.12

dialing or IP connection)

Terminal displays “Connecting... Transmitting....

Receiving Data...”

CCoonnnneeccttiinngg........

Continued on next page

Step

Action

Display

ABC STORE

EBT – BALANCE INQUIRY, CONTINUED

7.

Prints the requested EBT balance information.

PPrriinnttiinngg……..

8.

Terminal returns to the idle prompt.

EBT RECEIPT – FOOD BAL INQUIRY EBT RECEIPT – CASH BAL INQUIRY

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

FS Ledger Bal: $75.00 FS Avail Bal: $76.00 FS Begin Bal: $100.00

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

04/07/07 09:00

Ch Ledger Bal: $75.00 Ch Avail Bal: $101.00

4534 Any Street

Somewhere, NY 111111

(555)-777-8888

Dejavoo Systems Instruction Manual V42 9.12 74

UNIVERSAL TERMINAL FEATURES (CORE MENU)

The following section provides feature explanations and steps for global terminal settings.

of the Dejavoo product each host

Backlight Settings

Loyalty  Training Mode

Step

Action

Display

F Favorites F

Communications →

Utility

Settings →

Core Menu

Due to the secure multiple application capabilities application functions independently, it is for this reason that the Core System Menu is where you will find features that share information of all applications combined.

The Global Terminal features outlined in this section are as follows:

 Date & Time  Display Contrast   Keyboard Beep  Printer Contrast  Security Settings  Communication Settings  Global Reports  Global Settlement



 Download Software: For assistance with this menu option please contact your Help Desk

EDIT THE DATE & TIME

Use the steps below to edit the Date & Time in your Dejavoo terminal.

Date is in MM (2 digit month) DD (2 digit day) YY (2 digit year) and Time is in Military format HH (2 digit hour) MM (2 digit minute) SS (2 digit second) both entries done without spaces.

or Merchant Services provider.

02/01/08 2:03

1.

2.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Reports → Favorites →

Utility →

3.

Press the Green ENTER key to select SETTINGS.

Software Download →

Swipe or

Enter Card#

Continued on next page

75 Dejavoo Systems Instruction Manual V 429.12

EDIT THE DATE & TIME, CONTINUED

Step

Action

Display

Midnight

0000

Noon

1200

8:00 a.m.

0800

8:00 p.m.

2000

Backlight →

Settings

Date and Time →

5.

6.

7.

Press the Green ENTER key to select DATE AND TIME.

Use the yellow backspace key to clear the date

currently set in the terminal.

Use the keypad to input the correct date in

MMDDYY format.

Press the Green ENTER key to confirm date is

accurate.

Use the yellow backspace key to clear the time

currently set in the terminal.

Use the keypad to input the correct time in Military

format HHMMSS (hour, minute, second) format.

Press the Green ENTER key to confirm date is

accurate.

Display →

Date [MMDDYY] 071208

Time [HH:MM:SS] 160422

*Note: for a chart of military time conversions see

below.

8.

Terminal returns to the Settings main menu.

MILITARY TIME CONVERSION CHART

Regular Time Military Time Regular Time Military Time

1:00 a.m. 0100 1:00 p.m. 1300 2:00 a.m. 0200 2:00 p.m. 1400 3:00 a.m. 0300 3:00 p.m. 1500 4:00 a.m. 0400 4:00 p.m. 1600 5:00 a.m. 0500 5:00 p.m. 1700 6:00 a.m. 0600 6:00 p.m. 1800 7:00 a.m. 0700 7:00 p.m. 1900

9:00 a.m. 0900 9:00 p.m. 2100 10:00 a.m. 1000 10:00 p.m. 2200 11:00 a.m. 1100 11:00 p.m. 2300

Dejavoo Systems Instruction Manual V42 9.12 76

ADJUSTING THE DISPLAY CONTRAST

Step

Action

Display

6.

F Favorites F

Communications →

Utility

Settings →

Core Menu

Backlight →

Settings

Display →

Display contrast

Valid 

Use the steps below to adjust the contrast on your terminal display.

1.

2.

3.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select SETTINGS.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Utility →

Software Download →

4.

Press the  down arrow to highlight DISPLAY

Press the Green ENTER key to select.

Use the up and down arrow keys to increase

5.

and decrease the display contrast as desired.

Press the Green ENTER key to save your setting.

Terminal returns to the Settings main menu.

Date and Time→

77 Dejavoo Systems Instruction Manual V 429.12

TERMINAL DISPLAY BACKLIGHT SETTINGS

Step

Action

Display

down arrow to highlight

to select NO and

F Favorites F

Communications →

Utility

Settings →

Backlight

Yes No

Core Menu

Settings

Backlight →

Backlight

Use the steps below to configure the backlight settings on the terminal display.

1.

2.

3.

4.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select.

Press the Green ENTER key to select SETTINGS.

Press the  BACKLIGHT.

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Utility →

Software Download →

Date and Time→ Display →

For Magic For V Series

Press the uparrow to

5.

select YES and activate the terminals backlight or press the down arrow

deactivate.

Use the up and down arrow keys to increase

and decrease the seconds for the backlight

6.

timeout.

Press the Green ENTER key to save your setting.

7.

Terminal returns to the Settings main menu.

Dejavoo Systems Instruction Manual V42 9.12 78

Press the F2 Key to

select YES and activate the terminals backlight or press the F4 Key to select NO and deactivate.

Activate

Backlight?

Timeout Setup

5

Keyboard Beep On/Off

Step

Action

Display

MAGIC LINE V SERIES

F Favorites F

Communications →

Utility

Settings →

Warning

Yes No Cancel

Warning

Yes No Cancel

F2

F4

F3

F1

Core Menu

Utility →

Settings

Keyboard →

Use the steps below to turn the terminal’s keyboard beep on or off.

1.

2.

3.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY.

Press the Green ENTER key to select SETTINGS.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Software Download →

Press the  down arrow to highlight KEYBOARD.

4.

Press the Green ENTER key to select.

Press the button below the

desired selection:

• YES turns the Keyboard beep ON

5.

• NO turns the Keyboard beep OFF

• CANCEL to cancel the

action

6.

Terminal returns to the Settings main menu.

Keyboard Beep ?

Display→ Backlight →

Keyboard Beep ?

79 Dejavoo Systems Instruction Manual V 429.12

ADJUSTING THE PRINTER CONTRAST

Step

Action

Display

F Favorites F

Communications →

Utility

Settings →

Printer Control

Valid 

Core Menu

Settings

Printer →

Use the steps below to adjust the contrast for the terminal’s printer.

1.

2.

3.

4.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select.

Press the Green ENTER key to select SETTINGS.

Press the  down arrow to highlight PRINTER.

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Software Download →

Backlight → Keyboard →

For Magic For V Series

Use the up and

down arrow keys to

5.

6.

increase and decrease the printer contrast as desired.

Press the Green ENTER

key to save your setting.

Terminal returns to the Settings main menu.

Dejavoo Systems Instruction Manual V42 9.12 80

Use the F2 and F4 keys

to increase and decrease the printer contrast as desired.

Press the Green ENTER

key to save your setting.

SECURITY SETTINGS (CORE MENU)

Dejavoo’s secure multi-application functionality allows applications to coexist yet function

passwords are configurable for each host

Step

Action

Display

F Favorites F



Menu Security

Password On →

Security

Menu Utility →

Core Menu

Utility

Security →

independent of each other. Terminal level application and for the Core Menu.

The following are security option that can be configured for the Core Menu:  Menu Security  Edit Password  Retrieve Password

MENU SECURITY (CORE MENU)

Use the chart below to configure the password requirement for accessing Core Menu options.

1.

2.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Utility →

3.

From the Core Main Menu use the  down arrow to highlight SECURITY

Press the Green ENTER key to select.

Communications → Favorites →

Backlight →

Edit Password →

4.

Press the Green ENTER key to select Menu Utility.

Use the arrow keys to highlight desired option. Press the Green ENTER key to select.

5.

Note: The Menu Security option that is currently

6.

set for the Core Menu will be marked with an asterisk (*).

Terminal returns to the Security main menu.

Backlight →

Password Off →

81 Dejavoo Systems Instruction Manual V 429.12

EDIT PASSWORD (CORE MENU)

As stated in the About this Manual section, the Terminal’s default password is 1234. The

Step

Action

Display

F Favorites F

Core Menu

Utility

Security →

Security

Edit Password →

Question

Middle Name →

1.

2.

default password can be customized to an alphanumeric password of choice. When changing the password from the default password the first time you are prompted to set up 1 of 3 security questions. If the customized password is ever forgotten it can be retrieved by the terminal after providing the security information you provided here. For more information on retrieving a password see page 139.

Use the steps below to Edit the current Core Menu password.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Utility →

Communications → Favorites →

3.

From the Core Main Menu use the  down arrow to highlight SECURITY

Press the Green ENTER key to select.

Press the  down arrow to highlight EDIT

4.

PASSWORD.

Press the Green ENTER key to select.

Use the up and down arrow keys to highlight a security question to be set up.

5.

Press the Green ENTER key to select.

Note: This will only prompt the first time the password is

changed from the factory default.

Menu Utility →

Edit Password →

Backlight →

Mom’s Bday →

Last 4 of SS# →

Continued on next page

Dejavoo Systems Instruction Manual V42 9.12 82

EDIT PASSWORD (CORE MENU), CONTINUED

Step

Action

Display

Question

SECURE QUESTION

Question

NEW PASSWORD

Question

CURRENT PASSWORD

Question

CONFIRM PASSWORD

6.

7.

8.

9.

Use the alphanumeric key pad to set up your answer to the chosen security question.

Press the Green ENTER key to confirm your answer.

Use the key pad to input the terminals current password, the one you wish to change.

Press the Green ENTER key to confirm.

Note: If this is the first time the password has been changed the default password is 1234.

Use the key pad to input the customized NEW password, you are changing it to.

Press the Green ENTER key to confirm.

Use the key pad to re-enter the customized NEW password, for confirmation.

Press the Green ENTER key.

Last 4 of SS# # # # #

# # # #

10.

Terminal returns to the Security main menu.

83 Dejavoo Systems Instruction Manual V 429.12

RETRIEVE PASSWORD (CORE MENU)

Use the steps below to retrieve a forgotten password from the terminal.

Step

Action

Display

F Favorites F

PASSWORD

Question

SECURE QUESTION

Core Menu

When a password is forgotten it is possible to retrieve it at the terminal. To do this, the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234. For more information on how to edit the password see page 139.

1.

2.

3.

4.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight RETRIEVE PASSWORD

Press the Green ENTER key to select.

Use the alphanumeric keypad to input the answer to your previously set up security question.

Press the Green ENTER key to confirm your answer.

The terminal will display the current password for 3 seconds.

02/01/08 2:03

Swipe or

Enter Card#

Favorites → Utility →

Retrieve Password →

Last 4 of SS# # # # #

9876

5.

Terminal returns to the Security main menu.

Dejavoo Systems Instruction Manual V42 9.12 84

COMMUNICATION SETTINGS (MODEM)

The following options enable edits to the following modem communication parameters: Use the steps below to edit the terminals global communication settings from the Core Menu:

Step

Action

Display

F Favorites F

Local Parameters

Modem →

Core Menu

Utility

Communications →

Communications

Local Params →

1.

2.

 Dialing Prefix  Dialing Suffix  Dial Type

The definition of each modem communication parameter is as follows:

Dialing Prefix When a number (i.e.: 9) is needed before a phone # to dial out. Dialing Suffix When a number (i.e.: 9) is needed after a phone # to dial out.

Dial Type Sets the dial to either Touch Tone or Pulse dial.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Utility →

3.

From the Core Main Menu use the  down arrow to highlight COMMUNICATIONS

Press the Green ENTER key to select.

Settings → Software Download →

Print Details → Test →

4.

Use the down arrow key to highlight LOCAL PARAMS.

Press the Green ENTER key to select.

5.

Press the Green ENTER key to select MODEM.

Backlight →

Ethernet →

Continued on next page

85 Dejavoo Systems Instruction Manual V 429.12

COMMUNICATION SETTINGS (MODEM), CONTINUED

Step

Action

Display

For

Then

Dial Type

Modem

Prefix

Dial Prefix:

Dial Suffix:

ETHERNET MODE

 Tone →

Dialing Prefix Press En ter & go to step 7

6.

7.

Dialing Suffix

Dial Type

Using the keypad input the desired dialing prefix.

Press the Green ENTER button to confirm.

Press arrow 1X & press ENTER. Skip to step 9

Press arrow 2X’s & press ENTER. Skip to step 11

Suffix

Enter # to dial:

8.

9.

10.

11.

12.

Terminal returns to the modem communications menu.

Using the keypad input the desired dialing suffix.

Press the Green ENTER button to confirm.

Terminal returns to the modem communications menu.

Use the up and down arrow keys to highlight desired option.

Press the Green ENTER key to select.

Note: The Dial Type option that is currently set for the Modem

Communication will be marked with an asterisk (*).

Terminal returns to the modem communications menu.

Enter # to dial:

Backlight →

Pulse →

Dejavoo Systems Instruction Manual V42 9.12 86

COMMUNICATION SETTINGS (ETHERNET)

The following options enable edits to the following Ethernet communication parameters: Use the steps below to edit the terminals global communication settings from the Core Menu:

Step

Action

Display

down arrow key to highlight

F Favorites F

Core Menu

Utility

Communications →

Communications

Local Params →

Local Parameters

Ethernet →

1.

2.

 DHCP or Static IP Communication Parameters

The definition of each Ethernet communication parameter is as follows:

Mode Configures the choice of DHCP or Static IP for Ethernet communication.

Set Up Sets up Static IP parameters for Ethernet com muni cation .

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

3.

4.

5.

From the Core Main Menu use the  down arrow to highlight COMMUNICATIONS

Press the Green ENTER key to select.

Use the down arrow key to highlight LOCAL PARAMS.

Press the Green ENTER key to select.

Use the  ETHERNET.

Press the Green ENTER key to select.

Utility →

Settings → Software Download →

Print Details → Test →

Modem →

87 Dejavoo Systems Instruction Manual V 429.12

Continued on next page

COMMUNICATION SETTINGS (ETHERNET), CONTINUED

Step

Action

Display

For

Then

If

Then

Use the keypad to input the static IP address in

Ethernet

Mode

ETHERNET MODE

 DHCP →

Prev Done Next

Ethernet Se tup:

Ethernet Setup

Yes No

Static Params

IP →

6.

Mode Press Enter & go to step 7

Set Up Static IP

Press arrow 1X & press ENTER. Skip to step 10

Set up

7.

8.

9.

10.

DHCP

Static

Note: The Ethernet Mode option that is currently set for the Modem Communication will be marked with an asterisk (*).

Press Enter & stop Press arrow 1X & press

ENTER. Proceed to step 8

Use the up and down arrow keys to highlight desired option.

Press the Green ENTER key to select.

Note: Repeat to configure each IP parameter setting.

Terminal returns to the Ethernet communications menu.

For Magic For V Series

Press the down arrow key for NO.

Press the F4 key for NO.

Backlight →

Static →

Netmask → Gateway →

Use DHCP ?

the following format: NNN.NNN.NNN.NNN To edit additional IP Params such as: Netmask,

Gateway, DNS1 & DNS2 continue to press the

11.

down arrow (Magic) or F4 Key (V Series) for NEXT after each entry.

When Static IP parameters have been completed press the Middle Hot Key (Magic) or F3 Key (V Series) for DONE.

12.

Terminal returns to the Ethernet communications menu.

Dejavoo Systems Instruction Manual V42 9.12 88



IP

000.000.000.000

SETTLEMENT (FOR ALL APPLICATIONS)

Dejavoo provides features and options for efficient management of multiple applications. The

he uses the Settlement option in the Core Menu to configure the batch

Use the steps below to manually settle the daily batch for all terminal applications. (i.e.: Credit,

Step

Action

Display

F Favorites F

Core Menu

Settlement

Settle Daily Batch →

Global Settlement feature allows for batch configuration and batch settlement of all active applications at the same time.

 Global Daily Settlement  Global Batch Settings

For Example: XYZ Merchant is subscribed to Credit and Debit, Gift Card and Check

applications. He wants all three applications to batch at the same time so settings for all applications.

Settle Daily Batch (FOR ALL APPLICATIONS)

Debit, Gift Card, Check, Loyalty, etc.)

1.

From the idle prompt press the ENTER key to access the Core Menu.

02/01/08 2:03

Swipe or

Enter Card#

2.

From the Core Main Menu press the Green ENTER key to select SETTLEMENT.

Settlement →

Reports → Favorites →

3.

Press the Green ENTER key to select SETTLE

DAILY BATCH.

Terminal Dials Out and displays responses.

4.

5.

6.

(Connecting...Connected...Sending...Receiving... (host response)

Screen Flashes Host Response i.e.: “Approved’ or “Declined”. Batch Report Prints and the terminal returns to the Core Menu. .

Batch Settings →

CCoonnnneeccttiinngg..........

89 Dejavoo Systems Instruction Manual V 429.12

Batch Settings (FOR ALL APPLICATIONS)

Use the chart below to designate automatic batch options for all terminal applications. (i.e.:

to manually batch his/her transactions (see page 89)

For Example:

settling the batch without terminal communication,

automatically.

Step

Action

Display

F Favorites F

Core Menu

Settlement →

Settlement

Batch Settings →

Credit, Debit, Gift Card, Check, Loyalty, etc.) Configure settings for transaction settlement to be one of the following options:

(1) Automatically dial to each applications host for settlement at a specified time.

(2) Automatically settle without communicating and dialing to any of the terminals host. (3) Disable automatic batching for all applications by turning the option completely off.

Note: When disabling automatic batch it is important to note that the merchant will need

1. The merchant wants the terminal to dial out at 3:00am and send all open batches to the corresponding host processors for settlement. He/she selects the option for Automatic

DIAL.

2. The merchant wants the terminal to purge all open batches and print out a batch report

because all host processors are He/she selects the option for Automatic NO DIAL.

3. The merchant wants to manually initiate the batch settlement process for all applications and does not want the terminal to settle at any time or with any host He/she selects the OFF option.

02/01/08 2:03

1.

From the idle prompt press the ENTER key to access the Core Menu.

2.

From the Core Main Menu press the Green ENTER key to select SETTLEMENT.

Reports → Favorites →

Press the down arrow key to highlight BATCH

3.

SETTINGS.

Press the Green ENTER key to select.

Settle Daily Batch →

Swipe or

Enter Card#

Continued on next page

Dejavoo Systems Instruction Manual V42 9.12 90

BATCH SETTINGS (FOR ALL APPLICATIONS), CONTINUED

Step

Action

Display

If

Then

Batch Sett ings

Dial NoDial Off

Batch Time

Use the up arrow, middle key - , or down arrow

4.

, to configure the terminals automatic settlement options.

Dial

Press the up Arrow (Magic) or F2 Key (V Series)

Automatic?

5.

6.

No Dial

Off

Press the middle (favorites) button (Magic) or F3 Key (V Series)

Press the down arrow (Magic) or F4 Key (V Series)

Use the keypad to input the desired time to have

the terminal dial out automatically and settle open transactions.

Note: Time format is HH:MM and is in military

format.

Ie; 4:00pm wo uld be input as 16:00 while 4:00am is 04:0 0.

Use the keypad to input how many minutes before

the terminal should continue to retry to close the batch should the first attempt be unsuccessful.

Press ENTER to confirm.

Note: The example to the right shows that the terminal will dial out

every ten minutes to retry the settlement.

Time [HHMM]

03:00

Retry Interval [HHMM]

00:10

7.

8.

Use the keypad to input the time period the

terminal should continue to try to close the batch.

Press ENTER to confirm.

Ie: The terminal will continue to retry t he settlement every 10 minutes

for up to 1 hour according to t he example on the right.

Terminal Returns to the Core Menu.

Retry Period [HHMM]

01:00

91 Dejavoo Systems Instruction Manual V 429.12

REPORTS (FOR ALL APPLICATIONS)

Dejavoo provides features and options for efficient management of multiple applications. The

daily report information for ALL active terminal

y Report prints the transaction #, Card Type, Transaction Type,

Last four digits of the Account Number and dollar amount for each transaction that are

Step

Action

Display

Daily Report →

F Favorites F

Report Menu

Favorites →

Core Menu

Global Report options provide cumulative reporting of all active terminal applications.  Global Daily Report  Global Summary Report

For Example: ABC Merchant is subscribed to Credit and Debit, Gift Card and Check

applications. He/she wants to print a report that will show transaction totals for all three applications on the same report. He uses the Summary Report option in the Core Menu to print totals for all applications. .

* For information on how to print a report for a specific host application only see page 103.

DAILY REPORT (FOR ALL APPLICATIONS)

This Core Menu option provides applications. The Dail

in the current/open batch.

1.

From the idle prompt press the ENTER key to access the Core Menu.

02/01/08 2:03

Swipe or

Enter Card#

Settlement →

Reports →

2.

From the Core Main Menu press the down arrow key to highlight REPORTS.

Press the Green ENTER key to select.

3.

4.

From the Report Menu press ENTER to select

DAILY REPORT.

Terminal returns to the Core Menu.

Summary Report →

Dejavoo Systems Instruction Manual V42 9.12 92

SUMMARY REPORT (FOR ALL APPLICATIONS)

This Core Menu option provides transaction totals information for ALL active terminal all active applications in the current and open batch.

Step

Action

Display

F Favorites F

Summary Report →

Report Menu

Favorites →

Core Menu

Reports →

1.

2.

applications. This Summary Report prints total amounts for each transaction type for

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu press the down arrow key to highlight REPORTS.

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Settlement →

3.

4.

From the Report Menu press ENTER to select

SUMMARY REPORT.

Terminal returns to the Core Menu.

Daily Report →

93 Dejavoo Systems Instruction Manual V 429.12

RETRIEVE PASSWORD (CORE MENU)

Use the steps below to retrieve a forgotten password from the terminal.

Step

Action

Display

F Favorites F

PASSWORD

Question

SECURE QUESTION

Core Menu

When a password is forgotten it is possible to retrieve it at the terminal. To do this, the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234. For more information on how to edit the password see page 139.

1.

2.

3.

4.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight RETRIEVE PASSWORD

Press the Green ENTER key to select.

Use the alphanumeric keypad to input the answer to your previously set up security question.

Press the Green ENTER key to confirm your answer.

The terminal will display the current password for 3 seconds.

02/01/08 2:03

Swipe or

Enter Card#

Favorites → Utility →

Retrieve Password →

Last 4 of SS# # # # #

02/01/08 2:03

9876

5.

Terminal returns to the Security main menu.

Dejavoo Systems Instruction Manual V42 9.12 94

TRAINING MODE ON/OFF

Use the directions below to turn training mode ON or OFF

All ations in Training Mode are fictitious and NOT real. To process live actions and

training mode disclaimer/reminder at the bottom of the print. .

Step

Action

Display

F Favorites F

Training Mode

YES NO

Core Menu

UTILITY

1.

2.

*Note: transactions in the terminal you must have Training Mode OFF. When Training Mode is on the terminal idle prompt will blink “TRAINING MODE” and every receipt and report will print with a

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY.

Press the Green ENTER key to select.

02/01/08 2:03

Swipe or

Enter Card#

Reports → Favorites →

Utility →

Press the  up arrow to highlight TRAINING

3.

MODE. Press the Green ENTER key to select.

The terminal will prompt “ENTER TRAINING MODE?”

For Magic For V Series

4.

Press the  Up arrow for YES to turn Training Mode ON or Press the  Down arrow for NO to turn Training Mode OFF.

Press the F2 Key for YES to turn Training Mode ON or Press the F4 Key for NO to turn Training Mode OFF.

When put in Training Mode, the terminal will print out a disclaimer advising that transactions run in

5.

Training Mode are fictitious and not live actions or transactions. If Training Mode is on the idle prompt will blink “TRAINING MODE” to remind you the terminal is not in live mode.

Training Mo de →

Loyalty → Restart Terminal →

Enter Training Mode?

95 Dejavoo Systems Instruction Manual V 429.12

LOYALTY

Use the directions below to configure how many points customers will earn for every dollar they

number during the transaction to identify their loyalty account.

Step

Action

Display

F Favorites F

Free Item →

Loyalty

Points Per Dollar →

Core Menu

Utility →

UTILITY

CONFIGURING POINTS PER DOLLAR

at the merchant location. *Note: Consumers participating in the loyalty program will be prompted for their mobile phone

6.

7.

From the idle prompt press the ENTER key to access the Core Menu.

From the Core Main Menu use the  down arrow to highlight UTILITY.

Press the Green ENTER key to select.

02/01/08 2:03

Reports → Favorites →

Swipe or

Enter Card#

Press the  up arrow to highlight LOYALTY

8.

Press the Green ENTER key to select.

Training Mode →

Loyalty →

Restart Terminal →

9.

Press the Green ENTER Key to select POINTS PER DOLLAR.

Dejavoo Systems Instruction Manual V42 9.12 96

Points to Free Item →

Continued on next page

Step

Action

Display

Terminal display will flash with the response confirming the new Points per Dollar setting. (Example –

Loyalty

LOYALTY - CONFIGURING POINTS PER DOLLAR, CONTINUED

10.

Using the keypad input the number of points you would like to award for each dollar spent and press the Green ENTER Key.

Points Per Dollar:

1

11.

Points per Dollar set to 1) and return to the Loyalty Menu.

97 Dejavoo Systems Instruction Manual V 429.12

LOYALTY - CONFIGURING POINTS TO FREE ITEM

Use the directions below to configure how many points a customer needs to accrue to

phone number during the transaction to identify their loyalty account.

Step

Action

Display

The terminal display will flash with the response confirming the new Points to Free Item setting.

F Favorites F

Loyalty

Core Menu

UTILITY

Free Item →

Loyalty

Points to Free Item →

receive their reward or “Free Item”. *Note: Consumers participating in the loyalty program will be prompted for their mobile

From the idle prompt press the ENTER key to access

1.

the Core Menu.

From the Core Main Menu use the  down arrow to

2.

highlight UTILITY.

Press the Green ENTER key to select.

02/01/08 2:03

Reports → Favorites →

Utility →

Swipe or

Enter Card#

Press the  up arrow to highlight LOYALTY

3.

Press the Green ENTER key to select.

Use the up or down arrow keys to highlight POINTS TO FREE ITEM and press the Green ENTER Key.

4. (If there is already something in that field, press the

Yellow BACK Key to delete.)

Using the keypad input the threshold for number of points the Customer must earn to receive their award

5.

and press the Green ENTER Key. (Use the yellow back space key to clear out the field.)

6. (Example: Points to Free Item Set to 500)

Training Mode →

Loyalty →

Restart Terminal →

Points Per Dollar →

Points to Free Item

500

Dejavoo Systems Instruction Manual V42 9.12 98

LOYALTY - CONFIGURING FREE ITEM

Use the directions below to configure what the reward or “Free Item” will be when the

: Consumers participating in the loyalty program will be prompted for their mobile

phone number during the transaction to identify their loyalty account.

Step

Action

Display

The Terminal display will flash with the response confirming the Free Item to be awarded. (Example –

F Favorites F

Loyalty

Core Menu

UTILITY

Loyalty →

Loyalty

Free Item →

customer reaches the reward point threshold.

*Note

From the idle prompt press the ENTER key to access

1.

the Core Menu.

02/01/08 2:03

Swipe or

Enter Card#

From the Core Main Menu use the  down arrow to

2.

highlight UTILITY.

Press the Green ENTER key to select.

Reports → Favorites →

Utility →

Press the  up arrow to highlight LOYALTY

3.

Press the Green ENTER key to select.

Training Mode →

Restart Terminal →

Use the up or down arrow keys to highlight FREE

4.

ITEM and press the Green ENTER Key.

Using the alphanumeric keypad input the Free Item the customer will be awarded when they meet the point threshold.

Then press the Green ENTER Key.

5.

(Use the yellow back space key to clear out the field if necessary)

Points Per Dollar → Points to Free Item →

Free Item

Free Appetizer

6.

99 Dejavoo Systems Instruction Manual V 429.12

Free Item set to Free Appetizer.)

LOYALTY PROGRAM – OPT IN/OUT – DURING SALES TRANSACTION

Follow the steps below during a Sale Transaction to opt a new customer into the Loyalty

different card swiped in the terminal.

Step

Action

Display

the response, “Connecting…Sending…Receiving”

** Upon Approval the Terminal will print out the Sale Receipt which will then include the Points Earned on that transaction, the Points Balance and Number of Points needed to receive Reward. **

F Favorites F

PREV Debit NEXT

Yes No

Loyalty

Program. Points can only be redeemed when the card is swiped. *Note: Points are tracked by card only. Using different credit cards will result in separate

point balances per card. The customer will have the opportunity to opt in or out for each

02/01/08 2:03

1. From the Idle Prompt, SWIPE the Credit or Debit card.

Swipe or

Enter Card#

INPUT the dollar amount ($0.00) of the Sale and press

2.

the Green ENTER Key

Enter Amount $0.00

SALE

The Terminal will connect with the HOST and display

3.

before providing the Approval Response.

For Magic For V Series

The Terminal will prompt, “Would you like to be part of

4.

Loyalty? YES or NO…” Use the uparrow key to

select YES or the down  arrow key for NO.

5.

The Terminal will prompt, “Would you like to be part of Loyalty? YES or NO…”

Use the F2 key to select YES or the F4 key for NO.

CCoonnnneeccttiinngg........

Would You Like To

Be Part of Loyalty?

Dejavoo Systems Instruction Manual V42 9.12 100

dejavoo C5, V5, V8, X5, M8 User Manual

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Frequently Asked Questions

User Manual