www.degxel.com
DEGXEL
OPERATING INSTRUCTIONS
For Infrared Heaters
Metal, Mirror, Glass, Picture, Towel heaters
SUMMARY
Safety instructions
Technical specications
Installation of the heater
Temperature regulation and control
Guarantee
IMPORTANT
Before use, read this manual carefully and keep it for later use
Degxel™ Heaters - All rights reserved - www.degxel.com
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English
1 | SAFETY INSTRUCTIONS (READ BEFORE FIRST USE)
!
The Degxel™ heaters were designed to meet the highest standards of quality, functionality and design. They can
be used in private and public spaces. The heaters comply with the CE, TUV & ROHS (230V/50Hz) standards.
Read this manual carefully before using the appliance. Ignoring the following safety instructions can cause
property damages and injuries.
This product should be used only within the framework of an infrared heating. It is forbidden to use it for any
other purpose. It must be installed by adults and responsible persons.
The heater is only compatible with an AC power supply 230V/50Hz. Connection to earth ground is mandatory.
The connection to the network is done by the appliance cord. Before the rst use, check and make sure that the
heating unit is in good working condition and completely mounted. Repeat this step before each use of the
appliance. For example, if the power cord seems to be damaged, contact your retailer or the Degxel™ technical
centre to proceed to its replacement. Do not connect the appliance if the plug or the power cord is defective.
Do not plug the appliance into a power stripand. Do not use any extension cord.
Do not disassemble or attempt to repair the heating unit. If you nd any abnormalities, return the product to
the Degxel™ technical centre. The appliance should never be disassembled, repaired or modied without
manufacturer’s agreement. This results in an additional exclusion of warranty.
Do not handle, use or touch the appliance or the plug with wet hands.
Keep the appliance packaging out of the reach of children. Plastic bags carry the risk of suffocation.
If the appliance requires an electrical modication of your installation, contact a professional.
To avoid the risk of re, do not cover in any case the heating unit.
The cord should not be tied or wrapped.
The surface temperature can reach 100°C. To avoid burns, it is forbidden to leave your hand placed on the front
of the heater in use.
It is not recommended to use parts or accessories not supplied or recommended by Degxel™ under the penalty
of warranty exclusion.
It is prohibited to expose the appliance to direct water jet (shower, swimming pool, etc.) or allow water to
penetrate inside. Place the heater in a clean and dry place. For the installation of the heaters in bathrooms or
damp rooms, the installer must comply with the current UK regulations BS.7671 to observe the safety distance
between the radiator and of any water projection. Call a professional.
Do not let penetrate any liquid, solid or gas in the heater for your safety and under the risk of total and
permanent exclusion of warranty.
The appliance must be connected to an electrical network with a residual current circuit breaker (CB) to protect
the user against current leakage. This element is required by national regulations on domestic electrical
connections. In case of any doubt, call an electrician. Ensure the good functioning of your CB on your electrical
installation. Make sure the electrical plug is always accessible to unplug the heater in an emergency, or if the
connection is direct as you can easily turn off the circuit.
The heater is designed for indoor use. Do not expose the radiator to bad weather and place it away from
ammable materials.
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2 | TECHNICAL SPECIFICATIONS
The Degxel™ heaters are infrared heaters in accordance to the CE & ROHS (230V/50Hz) standards. They are
certied by the German inspection body TUV/GS. They are divided into several ranges:
Mirror heaters
Glass heaters
Picture heaters
Extra at heaters
Towel heaters
Outdoor heaters
The infrared radiation (IR) is an electromagnetic radiation of a greater length than that the one of a visible light
wave (so it is invisible). It is comparable to a sunlight that we cannot see but we feel the heat when we are
exposed to it. A high temperature heat source emits infrared which are afterwards absorbed by a cold body that
restore them again. The heat can therefore be transmitted without contact by infrared radiation.
Thermal radiation is transmitted through the surface of the heater. This surface consists of an optimal heating
body for the radiation. This radiation is transmitted to the “objects” that the infrared waves encounter on their path
(oor, walls, ceiling, objects, people, etc.). The waves travel at 180° and are safe for humans. For more information
about IR: www.foxof.com
English
Your Degxel™ heater:
Heating elements: mesh composed of an alloy of copper and nickel.
Front: metal sheet covered with a specic emissive powder. Adding an ESG Securit glass depending on the
model.
Technology: heating by far infrared radiation.
Radiator surface temperature: [90°C-110°C] according to AC voltage [220-240V].
IP code: IP45.
IEC Protection class: Class 1.
Power(watt): from 210W to 1020W according to models.
Connection to standard socket with ground: AC [230V] 50/60 Hz (from 16 A). Electric power line taken directly
from the switchboard.
Integrated temperature sensors: for automatic stop if necessary.
Mounting: 2 mounting pads on the back and 2 steel plates to be xed to the wall. 4 peripheral rollers for adjustment-locking. Wall or ceiling mounting. See the installation section.
Power cable: Type CEE 7/7 tilted, 8 mm at, length : 1.9 m
Warranty: see warranty section.
Very low electromagnetic pollution.
CE standard, certied TUV GS, TUV EMC, ROHS.
Declaration of conformity: EN60335-1, EN60335-2-30, EN50366.
Certied manufacturing origin: Austria. Heat4all Gmbh.
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3 | INSTALLATION & MOUNTING OF THE HEATER
This appliance is an infrared heater dedicated exclusively to housing heating, as recommended below.
The Degxel™ heaters can be installed in all interior parts of the housing.
Overview
Before connecting the appliance check that no anomalies are shown.
The installation and operation must be performed by a responsible adult having no physical or mental disability.
The heater shouldn’t be in any case left within the reach of children before, during or after installation. Make sure
that small children cannot reach the heater once installed.
Basically, the connection of the heater requires no electrical manipulation. Simply plug the appliance into a
standard outlet. In case you want to hide the power cable behind the heater, call a professional.
Never pull the power cable and do not hang the unit by the cable. The cord should not be tied or wrapped.
Take care so that the power cord is never in contact with sharp or hot surfaces so that it is never damaged.
Never cover the appliance during use to avoid any risk of re.
Always observe a minimum distance of 25 mm between the heater and the supporting wall. If you follow the
installation instructions and the original equipment, this distance is automatic.
Only the heater frames provided by the manufacturer ensure your complete safety of use. Never replace the
original frame and do not attempt to add another frame.
The location should be chosen taking into account several parameters
The heater must be installed on an open façade (limiting the number of immediate obstacle) allowing the infra-
red radiation to deploy with an angle as wide as possible to reach a maximum of objects (walls, ceiling, oor, etc.).
Always observe a minimum distance of 20 cm between the heater and any object lying above, beside or below.
And a minimum distance of 40 cm in front of the heater.
Make sure the front of the wall (for hanging the heater) is at and solid in its structure (so there is no risk of
degradation or crumbling, therefore unhooking). If in doubt, call a professional.
Heater maintenance and cleaning
For your safety, the heater surface must be completely cold before dusting it off. It is forbidden to use any product
like trichlorethylene solvents, abrasives, corrosives or similar products to clean the heater. It is forbidden to use
water to clean the heater. Use a dry cloth to clean the front of the panel.
Mounting and xing the heater to a wall or ceiling
Follow carefully the installation instructions described in the separate manual supplied with your heater. Any
installation not complying the instructions makes the warranty and manufacturer’s liability not applicable. If you
feel not being able to achieve a proper installation, call a professional.
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Short Description of heater xing steps: (see separate manual)
Check that all the following elements are present in the package without any sign of abnormalities. The mounting kit is composed of 2 steel brackets, 4x2 wall plugs, 4x2 screws. Make sure the wall plugs of the mounting kit
are compatible with the material of your wall or ceiling.
Use a spirit level to draw precisely 2 crosses separated by a distance « A » (distance between centers). The
accuracy of the layout is essential to obtain an accurate and safe assembly.
Take a xing plate and position the center of its circle aligned with the cross. Draw 4 locations for the holes
where you insert the wall plugs. Repeat for the other brackets. For wall mounting, the open part of the plate must
be upward.
Drill holes (on the spotted locations)of the depth of the wall plugs. Insert the wall plugs with a hammer.
Place the mounting plates on the wall or the ceiling and then insert the screws into the wall plugs.
Perform a maximum suitable tightening without rotating the wall plug itself.
Before placing the heater on the mounting plates, make sure that the 4 white plastic pads (located at 4
extremities on the back) are screwed at their maximum. Place the heater on mounting plates. When the
heater is mounted to the wall lift it slightly, in order to reach the nal locked position. Manually unscrew
the 4 white plastic pads of the heater until they touch the wall rmly. Check that the heater is blocked.
Center distance between the 2 pads of your Degxel™ heater
English
210W
310W
350W
450W
20 mm
DIMENSION LAYING DISTANCE IN CMMODEL
30 x 60 cm
30 x 90 cm
60 x 60 cm
60 x 80 cm
Thickness = 1,2 cm
2,5 cm
6 cm
11,5 cm
30 cm
60 cm
30 cm
30 cm
600W
730W
780W
1000W
1020W
70 x 90 cm
40 x 170 cm 90 cm710W
60 x 120 cm
80 x 100 cm
80 x 120 cm
60 x 160 cm
60 cm
90 cm
60 cm
90 cm
90 cm
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Description Rapide des étapes de xation du radiateur : (voir manuel séparé)
4 | TEMPERATURE REGULATION AND CONTROL
The Degxel™ heaters do not have any built-in thermostat. There are several reasons for this. Find more explanations, advices and controlling solutions on our website www.degxel.com.
To effectively control the heater and optimize your power consumption, you need to pair your heater to a
programmable thermostat. Ensure the compatibility of the considered model by contacting a professional or our
customer service.
The following pages are intended to describe the simplest possible way the operations related to the commissioning of the thermostats – receivers offered by our services.For further information, please refer to the manufacturer’s manual supplied with the appliance.
Before any intervention on an electric equipment, make sure the current of your habitation is cut off at the level of
the switchboard. Do make the electrical interventions by suitably qualied professionals.
OPTION 1: Radio-Socket HMLC + Radio thermostat HM132030
Activation Button
The radio socket is suitable to start or stop the operation of the heater into which it is plugged. The radio thermostat allows to control the socket at distance, depending on the room temperature. The 2 devices communicate
wirelessly.
Note:
The radio socket has a front button (activation button) which allows to MANUALLY (without thermostat) switch on
or off the radiator.
Thermostat:
Insert the batteries into the thermostat by respecting the polarity.
Change (by rotating the center button) and conrm (by pressing the central button) the requested information:
year, month, day, hour, minute. Your thermostat displays the temperature, it is ready to use.
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Implementation(creation of the connection between the thermostat and the radio socket):
Plug the radio socket into a grounded standard wall outlet 230V/50Hz.
Ensure that the distance between the thermostat and the outlet is more than 50 cm (during this step only).
Press for more than 4 seconds the activation button. The LED ashes red meaning the unit is in learning mode.
Press the center scroll wheel (round) of the thermostat until you see AC on the display. The connection is made!
English
Switching the heater on:
Press the symbol once until you see MANU displayed over the temperature.
Turn the scroll wheel until you reach the desired temperature.
Wait approximately 1 minute for the socket to trigger the heater.
Once the desired temperature is reached, the thermostat sends the order to the socket to stop the heater.
Resetting the thermostat socket (loss of connection)
If you were to restart the setting (loss of connection, power failure, etc.) you would have to reset the socket. To
do that, press at least for 4 seconds the activation button until the LED starts to ash. Release the button.
Press the button again for about 5 seconds until the LED ashes quickly, indicating the unit has resumed its
factory settings. Release the button.
You can then re-create a new connection with the thermostat following the procedure described previously.
For further information, refer to the manual supplied with the appliance.
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Automatic Mode: Setting a program
1 | To set the Year / Date / Hour on the thermostat
Press for more than 3 seconds ->PRO is displayed
Turn the centralscroll wheel to the rightuntil you see dAt
then conrm bypressing the central
G
Press the central scroll wheel G between each input (Year, Date, Month and Day) to conrm it. Do not touch
anything for 1 minute, the device returns to home page. The setting of the Date/Time is done.
scroll wheel G
2 | To set a heating program
By default your appliance includes the following standard program:
To activate this program just put the thermostat to the Auto position
by pressing
If you want to create your ownprogram:
Press > 3 seconds ->PRO is displayed. Conrm by pressing the central scroll wheel G.
dAy is displayed:
The scroll wheel G allows you to select any day of the week, every day of the week or only weekends. Conrm
your choice by pressing the scroll wheel G.
A default temperature is displayed (for the starting period).
Set the desired temperature with the scroll wheel G then conrm by pressing the scroll wheel
G.
The time is displayed, change it to indicate the start time of heating then conrm with the central scroll wheel G.
. Select the desired temperature with the scroll wheel G and conrm the choice by pressing it.
Repeat this procedure until all temperature phases are recorded until the end of the chosen period. When you
are satised with the settings do not touch the thermostat for 1 minute. The home page will be displayed.
For further information, refer to the manual supplied with the appliance. .
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OPTION 2: Wireless Programmable Room Thermostat + Radio receiver
Overview
Perform the connection after turning off the power. The goal is to insert the radio receiver into the wall socket
which is to be located behind the heater (for aesthetic reasons). If the electrical outlet is equipped with a front
panel, you need to remove it in order to insert the receiver inside. Remove the cover of the wall socket and unhook
the 3 power supply wires. Please note that the white box delivered with the receiver is useless for your conguration (do not use it). Using a wire cutter, cut off, free and stripp the 3 wires (N =Neutral=Blue, L= Li ve =Brown,
E=Earth=Ground=Yellow/Green).
Connection diagram
As indicated on the diagram below, the Neutral (N) wire from source has 2 departures (divided in 2 parts). Use a
domino or a wago terminal to make 2 departures from the Live (L) and 2 departures from Neutral (N) for connecting on the receiver and the heater. Do not forget to connect the ground wire (green-yellow) of the heater with the
ground wire of the power supply (not present in this diagram).
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www.degxel.co.uk/tutorial
WIRELESS
PROGRAMMABLE
ROOM
THER M O STAT
RADIO RECEIVER 1
CANAL ON/OFF
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STAGE 1 | PAIRING THE ROOM THERMOSTAT WITH A RECEIVER
This step is also described in the following video: www.degxel.co.uk/tutorial
Do not hesitate to consult it if you have operating problems.
In order for the thermostat to communicate with the heater it’s necessary to perform this step.
Without the coupling operation between the thermostat and the receiver there won’t be any communication between them two. Therefore, the heater won’t work. Similarly, if you experience operating problems in the future, we
advise you to repeat this step.
On the receiver, perform the following step:
Press for 5-6 seconds (not more) the central button, a RED light lights up AND fl ashes slowly = the receiver is
put in learning mode. Remove the pencil.
Light : Indication of the status of the
pairing with a room thermostat
Button : Pairing mode button for
pairing with a room thermostat
On the thermostat, perform the following steps:
RADIO TRANSMISSION
1 | On the room thermostat, press button
and hold it down for 3 secondes to carry out pairing.
MEMO will be displayed.
2 | Press . The room thermostat will then send a
radiowave con guration message and the icon will
be displayed brie y.
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STAGE 1 | PAIRING THE ROOM THERMOSTAT TRANSMITTER WITH A RECEIVER
MANUAL TEST SYSTEM
If you want to check the connexion between the room thermostat and the receiver, proceed as follow:
1 | To access the Test Mode, press and
simultaneously.
2 | Press the button = the ON signal will be sent out.
Press the button = the OFF signal wis sent out.
3 | To exit the Test Mode, press or brie y.
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OPERATING PROBLEMS
In case of operating problems we recommend you to access the following page www.degxel.co.uk/tutorial which contains all
cases of errors and solving solutions. For the precise use of your thermostat functions (auto, comfort, eco, anti-freeze modes
etc.) refer to the operating instructions supplied with the device.
The heater does not respond to the orders of the thermostat, does not switch on AND has never worked!
Switch to Comfort mode (one single triangle in position 2). With the + button adjust an elevated temperature (above the actual
room temperature indicated on the thermostat, for instance 27°C), then con rm with OK/INFO. Within a minute the heater
should switch on (you can hear a slight click indicating the trigger of the receiver in order to turn on the heater). Naturally the
heater takes time to heat, you need to wait 2-3 minutes to feel its surface heated. >>> it still doesn’t work / possible causes:
- The rst step has not been performed, has not been performed correctly, or the connection is incorrect.
- If despite your trials, the heater is not turned on by the thermostat, it may be that the receiver or the thermostat is in an
“unstable” mode. Reset the receiver and the thermostat to their default values (see www.degxel.fr/tutorial) then repeat the
coupling procedure as described in step 1.
- The thermostat is out of reach of the receiver. The 2 elements do not communicate (distance too great, receiver located
behind a wall, PLC outlet or disturbance of other radio devices, etc.). Place the receiver within the communication range as
indicated in the instructions. Disconnect the other disruptive elements (PLC, outlet controlled by radio, etc.). Repeat step 1.
The heater remains turned on meanwhile you have requested to turn it off using the thermostat!
A very simple solution is to switch the thermostat in ANTI-FREEZING mode (by default the heater does not heat if the temperature is > 7°C). Wait 30 minutes and see if the surface of the heater has cooled. If it’s the case, the heater respond correctly to
orders coming from the thermostat, everything is in order.
The heater works from time to time but should not be working at all (during the summer for example)
The thermostat batteries were removed or are to be replaced. Other case: the thermostat is out of reach (distance, wall) of the
heater (therefore of the receiver). The receiver switches automatically to degraded mode. After a 3h communication break,
the heater will operate 1 minute every 10 minutes. Off season, we recommend you not to remove the batteries from the thermostat. You just need to switch the thermostat in anti-freezing mode to stop it.
# Important note :
In case of malfunctioning please read: www.degxel.co.uk/tutorial this will solve your problem. To use your thermostat, please refer to the
English manual supplied with the thermostat.
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WARRANTY and CUSTOMER SERVICE
Thank you for having purchased a Degxel™ Heat4all™ product. For your safety, before using a heater make sure
you have read all the instructions about the safety, installation and use. All our heaters are manufactured with
great care and undergo rigorous quality checks before their commercialization. However, a product can breakdown. That’s why, without prejudice to the legal guarantee, Heat4all™ warrants its heaters for 5 years, 2 years
for thermostats and decorations. Excluded from the guarantee are all damages due to incorrect installation or
handling, or aesthetic defects unrelated with the manufacture of the device.
If your product is defective, please follow the following procedure to dene the terms of exchange and/or return.
In any case, do not hesitate to contact our customer service (see details on www.degxel.com).
Protocol for opening an after sale service record
1 | Make sure you have read this manual before opening an after sale service record.
2 | Go directly to our website www.degxel.com and select your language.
3 | Using your ordering data (order number, retailer, serial number), explain your malfunction.
This step allows our after sale service to quickly record your request. The After Sale Service will contact you to
dene the chosen options to solve your problem.
To get a maximum responsiveness within the support when a potential problem occurs or in case of any subsequent request, please return a copy of this page dated and signed to the following address:
Date of purchase
Order number
PRODUCT: Radiateur Degxel™ - Heatgood™ - Heat4all™
SERIAL NUMBER:
NAME / COUNTRY:
DEGXEL-HEAT4ALL
- After Sale Service FOXOF 12 rue Auguste Rodin
44100 Nantes, France
www.degxel.com
DATE, SIGNATURE:
To contribute to the environment preservation, do not dispose of the device and its accessories in a
trash can, place them in a recycling point.
Please keep this manual for future use.
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