Page 1
MOH 9328 B
INSTRUCTION MANUAL
MINI OVEN
Page 2
Dear Customer,
This manual will provide you with information on how to operate and care for your oven to
gain the maximum benefit from it.
Please read this manual carefully before using your oven for the first time and then store it
within easy reach for future reference.
We trust you will enjoy years of trouble free use.
EXPLANATION OF SYMBOLS
Important information
Warning—Hazardous situations
Warning—Electric shock
Caution; Warning for fire hazard
Caution; Warning for hot surfaces
Contents
PLEASE REGISTER YOUR PRODUCT AT
www.defy.co.za
DEFY APPLIANCES (PTY) LTD
P.O.BOX 12004
JACOBS
DURBAN
4026
SOUTH AFRICA
1. Important Safety Instructions 3
General safety 3
Electrical safety 3
Appliance safety 4
Intended use 5
Safety for children 6
2. General information 7
Overview 7
Technical Specifications 7
3. Installation 8
Before installation 8
Package contents 8
Electrical installation 8
Bake tray and wire rack 9
Controls 10
First cleaning of the appliance 10
Initial heating 11
Tips for energy saving 11
Future transportation 11
Tips for baking 12
Tips for roasting 12
4. Maintenance and care 13
General information 13
Cleaning the oven 13
Caring for solid plates 13
5. Trouble Shooting 14
6. Branches 15
7. Warranty 16
Page 3
This section contains safety
instructions that will help you
avoid risk of injury and damage.
All warranties will become void if
you do not follow these
instructions.
General safety
x This appliance is not intended
for use by persons (including
children) with reduced physical,
sensory or mental capabilities
or lack of experience and
knowledge, unless they have
been given supervision or
instruction concerning the use
of the appliance by a person
responsible for their safety.
x Children must be supervised to
prevent them from tampering
with the appliance.
x Installation and repair
procedures must always be
performed by authorized
service agents. The
manufacturer shall not be held
responsible for damages arising
from procedures carried out by
unauthorized persons which
may also void the warranty.
Before installation read the
instructions carefully.
x Do not operate the appliance if
it is defective or has any visible
damage.
x Make sure that the appliance
function controls are switched
off after every use.
1. Important safety instructions
Electrical safety
x If the appliance has a failure, it
should not be operated unless it
is repaired by an authorized
service agent. There is a risk of
an electric shock!
x Never wash down the appliance
with water! There is the risk of
electric shock!
x The appliance must be
disconnected from the mains
during installation,
maintenance, cleaning and
repair procedures.
x If the supply cord is damaged, it
must be replaced by the
manufacturer, its service agent
or similarly qualified persons in
order to avoid a hazard.
x Do not trap the mains cable
between the oven door and
frame, do not route it over hot
surfaces as the cable insulation
may melt and cause a fire as a
result of a short circuit.
x Any work on electrical
equipment must only be carried
out by authorized and qualified
persons.
x In case of any damage, switch
off the appliance and
disconnect it from the mains. To
do this, remove the plug from
the wall socket.
x To protect against risk of
electrical shock, do not
immerse cord, plugs or cooking
unit in water or other liquid.
Page 4
x
The rear surface of the oven
gets hot when it is in use.
Ensure that the electrical
connection does not come into
contact with the rear surface so
as not to damage connections.
x Unplug from outlet when not in
use and before cleaning. Allow
to cool before putting on or
taking off parts and before
cleaning the appliance.
x Do not allow the cord to hang
over the edge of a table or
counter, or touch hot surfaces.
x To disconnect, remove plug
from wall outlet.
x A short power-supply cord is
provided to reduce the hazards
resulting from entanglement or
tripping over a long cord. An
extension cord may be used
with care, however, the marked
electrical rating should be at
least as great as the electrical
rating of this appliance. The
extension cord should not be
allowed to drape over the
counter or tabletop where it can
be pulled by children or tripped
over.
x AC power must be taken from a
properly wired outlet. Insert the
plug completely into the socket.
if it is not, it could become
abnormally hot. Do not use an
electric light outlet. Never
connect multiple plugs to the
same outlet.
Appliance safety
x The appliance and its
accessible parts become hot
during use. Care must be taken
to avoid touching heating
elements inside the oven.
Children must be kept away
unless continually supervised.
x Be careful when using alcoholic
drinks in dishes. Alcohol
evaporates at high
temperatures and may ignite
and cause fire when coming
into contact with hot surfaces.
x Never use the appliance when
your judgment or coordination is
impaired by the use of alcohol
and/or drugs.
x Keep all ventilation slots clear
of obstructions.
x Do not place any flammable
materials close to the appliance
as the sides may become hot
during use.
x Do not heat closed tins and
glass jars in the oven. The
pressure build-up in the tin/jar
may cause the tin/jar to burst.
x Do not place baking trays,
dishes or aluminium foil directly
onto the bottom of the oven.
The heat accumulation may
damage the bottom of the oven.
x Do not use harsh abrasive
cleaners or sharp metal
scrapers to clean the oven door
glass as these may scratch the
glass surface.
Page 5
x
Do not use steam cleaners to
clean the appliance as this
may cause an electric shock.
x Do not use the appliance if the
front door glass has been
removed or is cracked.
x Always use heat resistant oven
gloves when putting in or
removing dishes into/from the
hot oven.
x Do not carry out any repairs or
modifications on the appliance.
To prevent a fire hazard
x Ensure plug is well fitted into
socket so that it does not spark.
x Do not extend or cut the power
cable. Use only an original
power cable. Do not use a
damaged power cable.
x Ensure that there is no liquid or
moisture on the socket where
the appliance is plugged in.
Safety when working with
electricity
x Defective electric equipment is
one of the major causes of
house fires
x Any work on electrical
equipment and systems should
only be carried out by
authorized and qualified
persons. If the appliance is
damaged in any way, do not
use it. Report the damage to
your dealer, who will take the
necessary corrective action.
x Make sure that the fuse rating
is compatible with the
appliance.
Intended use
x The appliance must only be
used for domestic use and for
the purposes for which it was
designed. Commercial use will
void the guarantee. This
appliance is for cooking
purposes only. It must not be
used for other purposes, for
example room heating.
x Do not use the appliance for
warming plates, drying towels,
dish cloths or similar textile
products by hanging them on
the oven door handle.
x The manufacturer shall not be
liable for any damage caused
by improper use or handling
errors.
x The oven can be used for
defrosting, baking and roasting
food.
x Do not use outdoors.
x The use of accessory
attachments, not recommended
or sold by the appliance
manufacturer, may cause
hazards.
x Do not touch hot surfaces. Use
handles or knobs.
x Do not allow the product to
touch curtains, wall coverings,
clothing, dishtowels, or other
flammable materials during its
use.
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Safety for children
x Electrical appliances are
dangerous to children. Keep
children away from the
appliance when it is operating
and do not allow them to play
with the appliance.
x Accessible parts of the
appliance will become hot
whilst the appliance is in use.
keep children away until the
appliance has cooled down.
x Do not place any items above
the appliance that children may
reach for.
x Ensure that packaging material
is disposed of in a responsible
manner. Plastic bags must be
cut up to prevent children
playing with them and
accidentally suffocating.
x When the oven door is open
do not load any heavy objects
on it and do not allow children
to sit on it. The appliance may
overturn or the door hinges
may be damaged.
x Do not operate any appliance
with a damaged cord or plug
or after the appliance
malfunctions, or is dropped or
damaged in any manner.
Return appliances to the
nearest authorized service
facility for examination, repair,
electrical or mechanical
adjustment.
x Do not place on or near a hot
gas or electric burner, or in a
heated oven.
x Extreme caution must be used
when moving an appliance
containing hot oil or other hot
substances.
x If the external flexible cable or
cord of this appliance is
damaged, it shall be
exclusively replaced by the
manufacture or his service
agent or a similar qualified
person in order to avoid a
hazard.
x This appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
x No user-serviceable parts
inside. Refer servicing to
qualified service personnel.
Page 7
2. General Information
Technical Specifications
Voltage / frequency
220-240V~
50/60 Hz
Maximum power
consumption
3250W
Overview
Figures in this manual are
schematic and may not exactly
match your appliance.
Values stated on the appliance
labels or in the documentation
accompanying it are obtained in
laboratory conditions in accordance
with relevant standards. Depending
on operational and environmental
conditions of the appliance, these
values may vary.
Some models feature a protective
film over stainless steel trim. This
film must be carefully removed
before using the appliance.
1.Door handle 6. Indicator light 11. Thermostat knob 16. Wire rack
2. Rack support 7. Timer knob 12.Left hot plate 17. Tray handle
3. Door glass 8. Switch knob 13. Right hot plate 18.Baking tray
4. Heating elements 9. Hot plate knob 14. Panel
5. Door lath 10. Hot plate indicator light
WARNING Hot surfaces may
cause burns! Do not touch the hot
surfaces of the appliance. Use
oven gloves. Keep children away
from the appliance.
DANGER Risk of fire by
overheated oil! When heating oil,
do not leave it unattended. Never
try to extinguish a fire with water!
When oil has caught fire,
immediately cover the pot or pan
with a lid. Switch off the hob if safe
to do so and phone the fire service.
Page 8
Package contents
Accessories supplied may vary
depending on the appliance model.
Not all accessories in the user
manual may be in your appliance.
3. Installation
Preparation of location and
installation for the appliance is
the customer’s responsibility.
DANGER: The appliance must be
installed in accordance with all
local electrical regulations.
DANGER: Prior to installation,
visually check if the appliance has
any defects on it. If so, do not have
it installed. Damaged appliances
are a safety risk.
AC power must be taken from a
properly wired outlet. Insert the
plug completely into the socket. if it
is not, it could become abnormally
hot. Do not use an electric light
outlet. Never connect multiple
plugs to the same outlet.
Before installation
Cooking appliances generate considerable
heat. A safety distance must be left between
the appliance and the kitchen walls and
furniture.
x Surfaces, surrounding edges, synthetic
laminates and adhesives immediately
adjacent to the appliance should be able
to withstand temperatures of up to 100°C
without delaminating or discolouring.
Do not place the appliance next to
refrigerators or freezers. The heat
emitted by the appliance will lead to
an increased energy consumption
of cooling products.
The door and/or handle must not
be used for lifting or moving the
appliance.
Do not place any objects onto the
appliance and move it in upright
position.
Check the general appearance of
your appliance for any damages
that might have occurred during
transportation.
DANGER: Risk of electric shock,
short circuit or fire by damage of
the mains lead! The mains lead
must not be clamped, bent or
trapped or come into contact with
hot parts of the oven. If the mains
lead is damaged, it must be
replaced by a qualified electrician.
DANGER: Risk of electric shock!
Before starting any work on the
electrical installation, please
disconnect the appliance from the
mains supply.
Final check
1. Connect the oven and switch on the
power.
2. Check the functions.
Electrical installation
This appliance must be earthed and the
manufacturer and the seller do not accept
responsibility for any damage due to
incorrect installation or electrical connection.
WARNING: Under no
circumstances should the bake
element be covered with aluminium
foil. Nor should a pan or tray be
positioned directly above the bake
element.
Doing so would reflect the heat from
the bake element downwards. Heat
to the oven would be restricted and
overheating of the space below the
element could result in damage to
the oven.
SAVE THESE INSTRUCTIONS
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x
Always use the food fork when inserting
or removing the tray. Touching the tray
will cause severe burns.
x When hot, do not apply water to the glass
window. It may cause the glass to break.
x When unplugging the cord, always take
hold of the plug itself. Never pull on the
cord. Doing so could damage and break
the wires inside the cord.
x Do not position the unit close to a gas
burner or other source of high
temperature . Do not direct an electric fan
at the unit during use. Doing so could
prevent correct temperature control.
x Do not wet the power cord.
x Never handle the unit with wet hands.
Always unplug the cord after use, or
whenever the unit is to be left unattended.
A malfunction while the plug is inserted
into the outlet could cause a fire.
Bake Tray (May also be used
as a crumb tray.)
Roast chicken wings,
hamburger pattie, steak,
cakes & other similar ovencooked foods
Wire Rack Baked potatoes, dry food
Bake Tray and
Wire Rack
For food which may drip, e.g.
boiled fish, etc.
Bake Tray and Wire Rack
Food (Ref. only) How to use Tray Handle
The trays are not perfectly square.
x When cooking dishes which will splash oil,
for example roast chicken, it is
recommended to put 2 sheets of
aluminum foil on a tray in order to
minimize oil splashing.
Caution:
Be careful when removing pudding
and other hot liquids. Hot dishes
and liquids will cause burns if they
come into contact with your skin.
Page 10
First cleaning of the appliance
Surfaces might get damaged by
some detergents or cleaning
materials. Do not use aggressive
detergents, cleaning powders/
creams or any sharp objects
during cleaning. Do not use harsh
abrasive cleaners or sharp metal
scrapers to clean the oven door
glass since they can scratch the
surface, which may result in the
glass shattering.
1. Remove all packaging materials.
2. Wipe the surfaces of the appliance with a
damp cloth or sponge and dry with a
cloth.
Smoke and smell may emit for a
couple of hours during the initial
operation. This is quite normal.
Ensure that the room is well
ventilated to remove the smoke
and smell. Avoid directly inhaling
the smoke and the smell that
emits.
1. Set the “Temperature Control” by turning
clockwise to select the suitable
temperature according to the dish that you
are going to cook.
Controls
Set the “Timer” to the number which
indicates the cooking time (minutes). The
oven now begins to operateDŽGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG
Beware of HOT surfaces, and DO NOT open
the glass door during cooking!
OFF
Power off
1
300W
2
450W
3
750W
Hotplate Control
OFF
Power off
1
400W
2
600W
3
1000W
Note: When the timer and thermostat switch
on together, the oven begins to operate.
Page 11
Future Transportation
x Keep the appliances original carton and
transport the appliance in it. Follow the
instructions on the carton. If you do not
have the original carton, pack the
appliance in bubble wrap or thick
cardboard and tape it securely.
x To prevent the wire grill and tray inside the
oven from damaging the oven door, place
a strip of cardboard onto the inside of the
oven door that lines up with the position of
the trays. Tape the oven door to the side
walls.
x Do not use the door or handle to lift or
move the appliance.
DANGER
Risk of scalding by hot
steam! Take care when
opening the oven door as
steam may escape.
WARNING. Hot surfaces cause
burns! The appliance may be hot
when it is in use. Never touch the
inner sections of the oven,
heaters etc. Keep children away.
Always use heat resistant oven
gloves when placing or removing
dishes into/from the hot oven.
Before using the unit for the first time
heat the empty oven.
1. Insert the tray and wire rack.
2. Set the heater operating switch to
"UPPER & LOWER", set the temperature
control dial to "250°C" and heat the empty
oven for about 10 minutes and then
switch it off. Any production residues or
layers will be then be burnt off and
removed. There may be some smoke and
a burning smell at first, this is not a
malfunction.
Temperature control dial:
Set the Temperature Control Dial for the
dishes which you are going to cook.
Heat Operating Switch
Select “Upper” or "Upper and Lower"
according to the dish you are going to cook.
An active front Indicator light shows that the
oven is switched on and operating.
Initial heating
Tips for saving energy
The following information will help you to use
your appliance in an ecological way, and to
save energy:
x Use dark coloured or enamel coated
cookware in the oven since the heat
transmission will be better.
x While cooking your dishes, perform a
preheating operation if it is advised in the
user manual or cooking instructions.
x Do not open the door of the oven
frequently during cooking.
x Try to cook more than one dish in the oven
at the same time whenever possible. You
can cook by placing two cooking vessels
onto the wire shelf.
x Cook more than one dish one after
another. The oven will already be hot.
x You can save energy by switching off your
oven a few minutes before the end of the
cooking time. Do not open the oven door.
x Defrost frozen dishes before cooking
them.
1. Set the arrow on the timer knob to the
number which indicates the cooking time
(minutes) according to the dish to be
cooked.
2. Set the Timer by turning it clockwise.
The oven will switch off automatically at the
end of the selected time and a bell will ring.
When setting the Timer to less than 5 min,
turn it to more than 6 min. and then back to
the selected time.
3. The oven can be turned off manually
during cooking by turning the Timer counterclockwise to the "0FF" position.
If the inside of the oven is dirty, cooking may
take slightly longer than usual.
Page 12
DANGER:
Be careful when opening
the oven door as steam
may escape. Exiting
steam can scald your
hands, face and/or eyes
Tips for baking
Use non-sticky coated appropriate metal
plates or aluminum vessels or heat-resistant
silicone moulds.
Make best use of the rack supports.
Place the baking mould in the middle of the
shelf.
Select the correct shelf position before
switching the oven on. Do not change the
shelf position when the oven is hot.
Keep the oven door closed.
Tips for roasting
Treating whole chicken, turkey and large
pieces of meat with dressings such as lemon
juice and black pepper before cooking will
increase the cooking performance.
It takes about 15 to 30 minutes longer to
roast meat with bones when compared to
roasting the same sized meat without bones.
Each centimeter of meat thickness requires
approximately 4 to 5 minutes of cooking
time.
Leave meat in the oven for about 10 minutes
after the cooking time is over. The juice is
better distributed all over the roast and does
not run out when the meat is cut.
Type of food
Number or
thickness
Temp(ଇ)
Timer«
(min.)
Sandwich 2-3 pcs 200 2-3
Toast 2-4 pcs 250 2-5
Hamburger 2-3 pcs 200 3-5
Fish / 200 7-10
Sausage 3-4 pcs 200-250 8-10
Cake / 150 20-30
Steak 1-2 cm 250 10-15
Chicken Half chicken 175-200 30-40
Baking reference
If the oven is positioned too close to a wall,
the wall may be burnt or stained. keep the
oven at the correct distance away from the
wall to prevent a fire hazard.
x To prevent a fire hazard. never allow the
product to touch curtains, wall
coverings, clothing, dishtowels, or other
flammable materials during its use.
x In order to prevent a fire hazard, never
place anything between the bottom of
the oven body and the surface on which
it is set.
x Do not place anything on the oven while
using it, the heat could cause
deformation, cracking, etc.
x Never heat any bottled or tinned food
directly as the bottle or tin may explode
or break and scald the person.
x Be careful not to bum yourself during
use or immediately after use.
x The metal parts and glass window of the
door become extremely hot during use.
x Be careful not to touch metal parts or
the glass window when opening and
closing the door.
Page 13
4. Maintenance and care
DANGER: Hot surfaces may
cause burns! Allow the appliance
to cool down before you clean it.
The surface may get damaged
by some detergents or cleaning
materials. Do not use aggressive
detergents, cleaning powder/
cream or any sharp objects. Do
not use any harsh abrasive
cleaners, hard brushes or sharp
metal scrapers to clean the oven
door and glass since they can
scratch the surface, destroy the
glass and could result in the
glass shattering.
General information
x Clean the appliance thoroughly after each
use, making it easier to remove cooking
residues and helps prevent these from
burning on the next use of the appliance.
x Remove the plug and allow the cooker to
cool down before cleaning.
x Wipe down the cabinet, door, control
panel, trims and handle with a damp, hot
soapy cloth.
x Use only liquid household cleaners and
avoid abrasive powders, scouring pads
and caustic cleaners.
x Rinse and wipe down with a clean cloth.
Cleaning the oven
x Open the oven door and allow the oven to
cool down.
x Clean the oven interior and exterior
surface, tray, grid, with a damp, hot soapy
cloth.
x It may be necessary to soak burnt soils
with a liquid cleaner to soften them before
scrubbing them with a nylon brush or
scouring sponge.
x Heavy soils on the bottom of the oven
may require overnight soaking under a
sponge liberally sprinkled with household
ammonia. Remove the soil the following
morning by washing normally, Then wash
with clean water
x Always ensure that any excess liquid is
thoroughly wiped off after cleaning and
any spillage is immediately wiped dry.
x Do not use cleaning agents that contain
acid or chloride to clean the stainless or
inox surfaces and the handle. Use a soft
cloth with a liquid detergent (not abrasive)
to wipe these parts clean, paying attention
to sweep in one direction.
Do not use steam cleaners for
cleaning, there is a risk of an
electric shock.
DANGER: Risk of electric shock!
Switch off the electricity before
cleaning the appliance to avoid
an electric shock.
Caring for solid plates
x To prevent blotchy discolouration and
corrosion, moisture from spatters and
spills should be cleaned off immediately.
x To clean the plates, wipe with a damp
cloth or nylon pad. A little liquid detergent
may be used. Do not use metal scourers
or sharp metal objects.
x After cleaning, dry the plates by
switching them on for a short while.
x To prevent rust, periodically apply some,
sewing machine oil or electrical hotplate
polish - available from Defy spares. Extra
attention is required in areas of high
humidity or in close proximity to the sea.
x Use only pots with a solid level base. An
uneven base can prolong cooking times
and waste energy.
x Use pots with a base diameter slightly
larger than the plate. This will ensure
even heat distribution and prevent
spillage from dripping onto and staining
the hot plate.
x Always cover the pot with a lid. This will
conserve energy and minimise spillage.
x Thermal shock could damage the plates.
Do not put cold pots on very hot plates.
The warranty does not cover the
replacement or repair of rusted
or corroded solid plates. It is the
owners responsibility to care for
them as described above.
Page 14
5. Troubleshooting
Oven emits steam when it is in use.
It is normal that
steam escapes
during operation
>>> This is not a
fault.
The appliance emits metal noises while
heating and cooling.
When the metal
parts are heated,
they may expand
and cause noise.
>>> This is not a
fault.
The appliance does not operate.
The appliance is not
plugged into the wall
socket.
>>> Check the plug
connection.
Oven light does not work.
Power is cut.
>>> Check if there is
power. Check the
fuses in the fuse box.
If necessary, replace
or reset the fuses.
Oven does not heat.
Function and/or
Temperature are not
set.
>>> Set the function
and the temperature
with the Function
and/or Temperature
knob/key.
If you have followed the
instructions and still have a
problem, contact the customer
care line. They will be able to
advise you on any aspect of the
product or send a qualified
technician to repair it. Never
attempt to repair a defective
appliance yourself.
Remember that you may be
charged for a service call even
during the warranty period if the
fault is due to not following the
instructions as outlined in this user
manual.
Owner’s responsibility
Since the following are not factory faults,
they are the owner’s responsibility.
x Damage to exterior finish.
x Breakage of glass and other components.
x Replacement of the light bulb.
x Damage through improper use or
installation of the appliance.
x Damage caused by moving the appliance.
Page 15
South African Branches:
BLOEMFONTEIN
160 Long Street, Hilton, Bloemfontein 9301
Bloemfontein.Service@defy.co.za
CAPE TOWN
5A Marconi Rd. Montague Gardens, 7441
CapeTown.Service@defy.co.za
DURBAN
135 Teakwood Road, Jacobs,
Durban, 4052
Durban.Service@defy.co.za
EAST LONDON
Robbie de Lange Road, Wilsonia,
East London, 5201
EastLondon.Service@defy.co.za
JOHANNESBURG
Cnr. Mimetes & Kruger Sts. Denver ext.12
Johannesburg, 2094
Gauteng.Service@defy.co.za
POLOKWANE
87 Nelson Mandela Drive, Superbia 0699
Polokwane.Service@defy.co.za
PORT ELIZABETH
112 Patterson Road, North End, Port Elizabeth
6001
PortElizabeth.Service@defy.co.za
PRETORIA
Block A1 Old Mutual Industrial Park,
Cnr. D.F.Malan Drive & Moot Str. Hermanstad,
0082
Pretoria.Service@defy.co.za
Sub-Saharan Africa Branches:
ZAMBIA: SOUTHGATE INVESTMENTS LTD
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: +260 0211 242332/3
Fax: +260 0211 242933
sgiservicecentre@microlink.zm
NAMIBIA: ATLANTIC DISTRIBUTORS (PTY)
LTD
10 Tienie Louw Street, Northern Industrial Area
P.O. Box 21158, Windhoek, Namibia
Tel: (061) 216162
Fax: (061) 216134
atlantic@mweb.com.na
ZIMBABWE: TRADECOMAFRICA
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: +263 4 486165/6
Cell: +263 772 469010
Cell: +263 772 469011
BOTSWANA: RAY MORGAN AGENCIES
RMA Service Centre, Plot 48, East Gate
Gaborone International Commerce Park
Kgale View, Gaborone
Botswana
Tel: +267 390 3996 / 390 3912
Fax: +267 318 7376
Cell: +267 7134 6539
service@rma.co.bw; raja@rma.co.bw
SWAZILAND: LYNDS DISTRIBUTORS
P.O Box 716, Mbabane, Swaziland, H100
Tel: (00268) 2515 4310/8
Fax: (00268) 2518 4318
MOZAMBIQUE: COOL WORLD. LDA
Rua da Resistencia No. 97B R/C
Cell: +258 84 44 61 234
coolworldlda@hotmail.com
Nosso Show Room
Av: da Industrias, Parcela No.735 * 735A
Machava, Maputo
Branches
If you have followed the instructions and still have a problem, contact the customer
care line on 086 100 3339. They will be able to advise you on any aspect of the
appliance.
6.
Page 16
7. Warranty
This certificate is issued by DEFY APPLIANCES (PTY) LTD manufacturers of Defy and Ocean
products, hereinafter the Company, to the original purchaser only, of the appliance described on the
certificate and shall constitute the only warranty given in respect of this appliance.
The Company warrants to the original purchaser that for a period of ONE YEAR from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship and
material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall
be at the election of the Company. The Company reserves the right to effect such service through
any of its Service Divisions or Authorised Service Dealers. The cost of such service shall be borne
by the Company in full, provided that the appliance is located no further than 50 km from a
Company Service Centre or an Authorised Service Dealer. Where the appliance is located beyond
the 50 km radius, the purchaser shall be liable for the standard travelling charges, as determined by
the Company.
CARRY IN SERVICE Microwave ovens, Compact cookers and small appliances are repaired in our
service centres and are not collected from the customers home. Faulty units must be delivered to
the purchasing dealer or to the nearest Company Service Centre for warranty repairs.
2. Rusted or corroded plates, vitreous enamelware, fuses and lamps are specifically excluded from
these warranties. It is an express condition of these warranties that the purchaser takes due care
and attention in the use and maintenance of the appliance. Abuse, misuse in conflict with operating
instructions, connection to incorrect voltages and subjection to commercial use shall release the
Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any
repairs to the appliance are effected by any persons not duly authorised by the Company, or if
substitute parts not approved by the Company are used in the appliance, or if the serial number of
the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or
any Act of God. The Company shall not, in terms of these warranties be responsible nor held liable
for any consequential loss or damage of any kind caused by or due to the failure or malfunction of
the appliance. The Company shall not be responsible for damages caused by insect and/or animal
infestation.
5. The Company shall not be responsible for transportation or other costs other than those incurred
within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please contact the
customer care line. Please refer to the previous page for respective South African branches
and Sub-Saharan Africa branches.
7. Where service is requested under warranty and no fault or defect can be found by the Company,
all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will render the
purchaser liable for service costs.
KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF PURCHASE FOR
WARRANTY PURPOSES.
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