Page 1
DHD400
DHD401
HOB DEFY SOLID
2 PLATE HE 3210 CB HE 3210 CS
Users Manual
Record in the space below the listed information for future reference. The serial number is
on the serial label located on the underside of the hob.
SERIAL NUMBER…………………………………………………………………………………..
DATE OF PURCHASE……………………………………………………………………………...
PURCHASED FROM………………………………………………………………………………..
………………………………………………………………………………………………………….
Part number: 068990
The manufacturer strives for continuous
improvement. For this reason, the text and
illustrations in this manual are subject to change
without notice.
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Dear Customer,
Your new Defy hob was manufactured in a state of the art facility and has passed the strictest
quality control procedures.
Please read this manual carefully before using your hob for the first time and then store it
within easy reach for future reference.
This manual will provide you with information on how to operate and care for your hob to gain
the maximum benefit from it.
We trust you will enjoy years of trouble free use.
EXPLANATION OF SYMBOLS
Important information
Warning—Hazardous situations
Warning—Electric shock
Caution; Warning for fire hazard
Caution; Warning for hot surfaces
Contents
4 Preparation 10
Tips for saving energy 10
Initial use 10
First cleaning of the appliance 10
5 How to use the hob 11
General information about cooking 11
Using the hobs 12
6 Maintenance and care 13
General information 13
Cleaning the hob 13
7 Troubleshooting 14
8. Service Centres 15
9. Warranty 16
1 Important safety instructions 3
General safety 3
Electrical safety 3
Product safety 3
Intended use 3
Safety for children 3
Disposing of the old product 3
Package information 3
Future Transportation 3
2 General information 5
Technical specifications 6
3 Installation 7
Before installation 7
Installation and connection 8
Installation the product 8
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This section contains safety instructions that
will help you avoid risk of injury and damage.
All warranties will become void if you do not
follow these instructions.
General safety
x This hob is not intended for use by
persons (including children) with
reduced physical, sensory or mental
capabilities or lack of experience and
knowledge, unless they have been
given supervision or instruction
concerning the use of the hob by a
person responsible for their safety.
x Children must be supervised to prevent
them from tampering with the product.
x Installation and repair procedures must
always be performed by Authorized
Service Agents. The manufacturer shall
not be held responsible for damages
arising from procedures carried out by
unauthorized persons which may also void
the warranty. Before installation, read the
instructions carefully.
x Do not operate the product if it is defective
or has any visible damage.
x Ensure that the product function knobs are
switched off after every use.
1 Important safety instructions
Electrical safety
x If the product has a failure, it should not be
operated unless it is repaired by an
Authorized Service Agent. There is the risk
of electric shock!
x Only connect the product to a grounded
outlet/line with the voltage and protection
as specified in the “Technical
specifications”. Have the grounding
installation made by a qualified electrician
while using the product with or without a
transformer. Our company shall not be
liable for any problems arising due to the
product not being earthed in accordance
with the local regulations.
x Never wash the product by spreading or
pouring water onto it! There is the risk of
electric shock!
x Never touch the plug with wet hands!
Never unplug by pulling on the cable,
always pull out by grabbing the plug.
x The product must be disconnected during
installation, maintenance, cleaning and
repairing procedures.
x If the power connection cable for the
product is damaged, it must be replaced
by the manufacturer, its service agent or
similarly qualified persons in order to avoid
a hazard.
x The appliance must be installed so that it
can be completely disconnected from the
mains supply. The separation must be
provided by a switch built into the fixed
electrical installation, according to
construction regulations.
x Any work on electrical equipment and
systems should only be carried out by
authorized and qualified persons.
x In case of any damage, switch off the
product and disconnect it from the mains.
To do this, turn off the fuse at home.
x Make sure that fuse rating is compatible
with the product.
Danger of fire: Do not
store items on the
cooking surface.
CAUTION: The cooking
process has to be
supervised. A short term
cooking process has to
be supervised
continuously.
WARNING: Unattended
cooking on a hob with fat
or oil can be dangerous
and may result in a fire.
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Product safety
x The appliance and its accessible parts
become hot during use. Care should be
taken to avoid touching heating elements.
Children less than 8 years of age shall be
kept away unless continuously
supervised.
x Never use the product when your
judgment or coordination is im paired by
the use of alcohol and/or drugs.
x Be careful when using alcoholic drinks in
your dishes. Alcohol evaporates at high
temperatures and may cause fire since it
can ignite when it comes into contact with
hot surfaces.
x Do not place any flammable materials
close to the product as the sides may
become hot during use.
x Keep all ventilation slots clear of
obstructions.
x Do not use steam cleaners to clean the
appliance as this may cause an electric
shock.
x Unattended cooking on a hob with fat or
oil can be dangerous and may result in
fire. NEVER try to extinguish a fire with
water, but switch off the appliance and
then cover flame e.g. with a lid or a fire
blanket.
x Danger of fire: Do not store items on the
cooking surfaces.
x If the surface is cracked, switch off the
appliance to avoid the possibility of
electric shock.
x The appliance is not intended to be
operated by means of an external timer or
separate remote-control system.
x Vapour pressure that build up due to the
moisture on the hob surface or at the
bottom of the pot can cause the pot to
move. Therefore, make sure that the oven
surface and bottom of the pots are always
dry.
x Use only hob guards designed by the
manufacturer of the cooking appliance or
indicated by the manufacturer of the
appliance in the instructions for use as
suitable or hob guards incorporated in the
appliance. The use of inappropriate
guards can cause accidents.
Prevention against possible fire risk!
x Ensure all electrical connections are
secure and tight to prevent risk of arcing.
x Do not use damaged cables or extension
cables.
x Ensure liquid or moisture is not accessible
to the electrical connection point.
Intended use
x This product is designed for domestic use.
Commercial use will void the guarantee.
x This appliance is for cooking purposes
only. It must not be used for other
purposes, for example room heating.
x The manufacturer shall not be liable for
any damage caused by improper use or
handling errors.
Safety for children
x Accessible parts may become hot during
use. Young children should be kept away.
x Packaging materials are dangerous to
children. Keep packaging materials in a
safe place out of reach of children. Please
dispose of all parts of the packaging
according to environmental standards.
x Electrical products are dangerous to
children. Keep children away from the
product when it is operating and do not
allow them to play with the product.
x Do not place any items above the
appliance that children may reach for.
Package information
x Packaging materials of the hob are
manufactured from recyclable materials in
accordance with Environmental
Regulations.
x Do not dispose of the packaging materials
together with domestic or other wastes.
Take them to collection points designated
by the local authorities.
Future Transportation
x Keep the product's original carton and
transport the product in it. Follow the
instructions on the carton. If you do not
have the original carton, pack the product
in bubble wrap or thick cardboard and
tape it securely.
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2 General information
1
Hotplate
2
Hotplate
3
Control panel
4
Base cover
5
Burner plate
1
Hotplate Front
2
Warning lamp
3
Hotplate Rear
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Technical specifications
Technical Specifications
Voltage / frequency 220-240 V ~ 50 Hz
Total power consumption 3.0 kW
Amps 13
Cable type / section H05RR-FG 3 x 1,5 mm2
Cable length max. 2 m
External dimensions (height / width / depth) 75 mm/288 mm/510 mm
Installation dimensions (width / depth) 268 mm/490 mm
Burners
Front
Hotplate
Dimension 145 mm
Power 1500 W
Rear
Hotplate
Dimension 180 mm
Power 1500 W
Values stated on the product labels or in the documentation accompanying it are
obtained in laboratory conditions in accordance with relevant standards. Depending
on operational and environmental conditions of the product, these values may vary.
Figures in this manual are schematic and may not exactly match your product.
The manufacturer strives for continuous improvement. For this reason, the text and
illustrations in this manual are subject to change without notice.
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The hob must be installed by a qualified
person in accordance with national
regulations. Installation is the buyer’s
responsibility. The manufacturer accepts
no liability for this service. Any action
that the manufacturer has to take as a
result of an erroneous installation will not
be covered by the warranty.
3 Installation
DANGER Prior to installation,
visually check if the product has
any defects on it. If so, do not
have it installed. Damaged
products cause risks for your
safety.
DANGER The product must be
installed in accordance with all
local electrical regulations.
Preparation of location and
electrical and gas installation for
the appliance is the customer’s
responsibility.
Before installation
The hob is designed for installation in a
commercial worktop. A safety distance must
be left between the appliance and the
kitchen walls and furniture. See figure
below (values in mm).
x It can also be used in a free standing
position. Allow a minimum distance of 750
mm above the hob surface.
x (*) If a cooker hood is to be installed
above the cooker, refer to cooker hood
manufacturer' instructions regarding
installation height (min 650 mm)
x Remove packaging materials and
transport locks.
x Surfaces, synthetic laminates and
adhesives used must be heat resistant
(100 °C minimum).
x The worktop must be aligned and fixed
horizontally.
x Cut aperture for the hob in worktop as per
installation dimensions.
Cupboard design
Cooking appliances generate considerable
heat. The layout and materials of the
mounting cabinet should take account of
these characteristics. Surfaces and
surrounding edges immediately adjacent to
the hob should be able to withstand
temperatures of up to 100°C without
delaminating or discolouring.
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Installation and connection
The product must be installed in accordance
with all local electrical regulations.
Plug the power cable into the socket.
Installing the product
1. Prepare the counter according to the
installation dimensions in the user manual.
2. In order to avoid foreign substances
and liquids penetrating between the hob and
the counter, please apply the putty supplied
in the package to the contour of the housing
in the counter before installation, make sure
that the putty does not overlap.
3. Place the hob onto the counter so that
the control buttons face forwards you.
DANGER Before starting any
work on the electrical installation,
disconnect the product from the
mains supply.
There is the risk of electric shock!
Power cable plug must be within
easy reach after installation (do
not route it above the hob).
DANGER The product must be
connected to the mains supply
only by an authorised and
qualified person. The product's
warranty period starts only after
correct installation. The
manufacturer shall not be held
responsible for damages arising
from procedures carried out by
unauthorised persons.
DANGER The power cable must
not be clamped, bent or trapped
or come into contact with hot
parts of the product.
A damaged power cable must be
replaced by a qualified
electrician. Otherwise, there is
risk of electric shock, short circuit
or fire .
Electrical connection
Connect the product to a grounded outlet/
line protected by a fuse of suitable capacity
as stated in the "Technical specifications"
table. Have the grounding installation made
by a qualified electrician while using the
product with or without a transformer. Our
company shall not be liable for any damages
that will arise due to using the product
without a grounding installation in
accordance with the local regulations.
1 Minimum of 50 mm
Connection must comply with national
regulations.
The mains supply data must correspond to
the data specified on the type label of the
product. Type label is at the rear housing of
the product.
Power cable of your product must comply
with the values in "Technical specifications"
table.
When installing the hob onto a
cabinet, a shelf must be installed
in order to separate the cabinet
from the hob as illustrated in the
figure. This is not required when
installing onto a built-in oven.
If it is possible to touch the
bottom of the hob once it has
been installed, then this exposed
area must be covered with a
wooden board.
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» Rear view (connection holes)
Final check
1. Plug in the power cable and switch on the
hobs fuse.
2. Check the functions.
Connection clamps will be
supplied as installed onto the
hob.
Making connections to different
holes is not a good practice in
terms of safety since it can
damage electrical system.
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4 Preparation
Tips for energy saving
The following information will help you to use
your hob in an ecological way, and to save
energy:
x Defrost frozen dishes before cooking
them.
x Use pots/pans with cover for cooking. If
there is no cover, energy consumption
may increase 4 times.
x Select the burner which is suitable for the
bottom size of the pot to be used. Always
select the correct pot size for your dishes.
Larger pots require more energy.
x Pay attention to use flat bottom pots when
cooking with electric hobs.
x Pots with a thicker base will provide a
better heat conduction. You can obtain
energy savings up to 1/3.
x Vessels and pots must be compatible with
the cooking zones. Bottom of the vessels
or pots must not be smaller than the
hotplate.
x Keep the cooking zones and bottom of the
pots clean. Dirt will decrease the heat
conduction between the cooking zone and
bottom of the pot.
x For longer cooking time periods, turn off
the cooking zone 5 or 10 minutes before
the end of cooking time. You can obtain
energy savings up to 20% by using the
residual heat.
Initial use
First cleaning of the appliance
The surface might get damaged
by some detergents or cleaning
materials.
Do not use aggressive
detergents, cleaning powders/
creams or any sharp objects
during cleaning.
Do not use harsh abrasive
cleaners or sharp metal
scrapers to clean oven door
glass since they can scratch the
surface, which may result in
shattering of the glass.
1. Remove all packaging materials.
2. Wipe the surfaces of the hob with a damp
cloth or sponge and dry with a cloth.
Initial heating
Hot plate
1. Any production residues or conservation
layers must be burnt before the first use.
Operate the hotplate at middle temperature
level for 8 minutes without any vessel on it.
No pots or containers should be placed onto
the hotplate during this procedure..
Smoke and smell may emit for
a couple of hours during the
initial operation. This is quite
normal. Ensure that the room is
well ventilated to remove the
smoke and smell. Avoid directly
inhaling the smoke and the
smell that emits.
Since the following are not factory faults,
they are the owner’s responsibility.
x Damage to exterior finish.
x Breakage of components.
x Damage through improper use or
installation of the appliance.
x Damage caused by moving the appliance.
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5 How to use the hob
General information about cooking
DANGER Risk of fire by
overheated oil! When you heat
oil, do not leave it unattended.
Never try to extinguish the fire
with water! When oil has caught
fire, immediately cover the pot or
pan with a lid. Switch off the hob
if safe to do so and phone the
fire service.
x Before frying foods, always dry them well
and gently place into the hot oil. Ensure
complete thawing of frozen foods before
frying.
x Do not cover the vessel you use when
heating oil.
x Place the pans and saucepans in a
manner so that their handles are not over
the hob to prevent heating of the handles.
Do not place unbalanced and easily tilting
vessels on the hob.
x Do not place empty vessels and
saucepans on cooking zones that are
switched on. They might get damaged.
x Operating a cooking zone without a vessel
or saucepan on it will cause damage to the
product. Turn off the cooking zones after
the cooking is complete.
x As the surface of the product can be hot,
do not put plastic and aluminum vessels
on it. Clean any such melted materials off
the surface immediately.
x Such vessels should not be used to keep
foods either.
x Use flat bottomed saucepans or vessels
only.
x Put appropriate amount of food in
saucepans and pans. Thus, you will not
have to make any unnecessary cleaning
by preventing the dishes from overflowing.
x Do not put covers of saucepans or pans
on cooking zones.
x Place the saucepans in a manner so that
they are centered on the cooking zone.
When you want to move the saucepan
onto another cooking zone, lift and place it
onto the cooking zone you want instead of
sliding it.
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Using the hobs
1 Hotplate 14-16 cm
2 Hotplate 18-20 cm is list of advised
diameter of pots to be used on related
burners.
Using hotplates
Hob knobs can be turned in both directions
and enable the temperature to be controlled
in steps.
Overheating protection
Hotplates that have a power above 1000 W
are equipped with an overheating protection.
Overheating protection decreases the power
of the hotplate in following cases:
x There is no vessel or saucepan on the
hotplate.
x There is an empty vessel or saucepan on
the hotplate.
x The bottom of the vessel or saucepan is
not flat.
If the hob is equipped with
hotplates featuring Booster
function, relevant hotplate will be
marked with a red dot.
Turning on the hotplates
Use hotplate knobs to operate the hotplates.
Move the hotplate knobs to the relevant level
in order to obtain the desired cooking level.
Turning off the hotplates
Turn the hotplate knob to OFF (upper)
position.
Cooking
level
1 2 — 3 4 — 6
warming stewing,
simmering
cooking,
roasting,
boiling
Page 13
General information
Service life of the product will extend and the
possibility of problems will decrease if the
product is cleaned at regular intervals
6 Maintenance and care
DANGER
Disconnect the product from
mains supply before starting
maintenance and cleaning
works. There is the risk of
electric shock!
DANGER:
Allow the product to cool down
before you clean it.
Hot surfaces may cause burns!
x Clean the product thoroughly after each
use. In this way it will be possible to remove
cooking residues more easily, thus avoiding
these from burning the next time the
appliance is used.
x No special cleaning agents are required for
cleaning the product. Use warm water with
washing liquid, a soft cloth or sponge to
clean the product and wipe it with a dry
cloth.
x Always ensure any excess liquid is
thoroughly wiped off after cleaning and any
spillage is immediately wiped dry.
x Do not use cleaning agents that contain
acid or chloride to clean the stainless or
inox surfaces and the handle. Use a soft
cloth with a liquid detergent (not abrasive)
to wipe those parts clean, paying attention
to sweep in one direction.
The surface might get damaged
by some detergents or cleaning
materials. Do not use aggressive
detergents, cleaning powders/
creams or any sharp objects
during cleaning. Do not use
harsh abrasive cleaners or sharp
metal scrapers to clean the oven
door glass since they can scratch
the surface, which may result in
shattering of the glass.
Do not use steam cleaners to
clean the appliance as this may
cause an electric shock.
Cleaning the hob
Glass ceramic surfaces
1. Turn off the hotplates and wait until they
cool down.
2. If necessary, clean the plates with a
cleaning agent (you can obtain cleaners/
softeners from specialty stores).
3. Warm only for a few minutes after
cleaning in order to have their top section
dried.
4. Apply a thin layer of machine oil onto the
top surface of the hob regularly in order to
protect it.
Cleaning the control panel
Clean the control panel and knobs with a
damp cloth and wipe them dry
Do not remove the control
buttons/knobs to clean the
control panel.
Control panel may get
damaged!
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7 Troubleshooting
Product emits metal noises while heating and cooling.
When the metal parts are heated, they may expand and cause noise. >>> This is not a fault.
Product does not operate.
The mains fuse is defective or has tripped. >>> Check fuses in the fuse box. If necessary,
replace or reset them.
Product is not plugged into the (grounded) socket. >>> Check the plug connection.
Consult the Authorised Service Agent or the dealer where you have purchased the
product if you can not remedy the trouble although you have implemented the
instructions in this section. Never attempt to repair a defective product yourself.
PLEASE REGISTER YOUR PRODUCT AT
www.defy.co.za
DEFY APPLIANCES (PTY) LTD
P.O.BOX 12004
JACOBS
DURBAN
4026
SOUTH AFRICA
Page 15
8 Service Centres
OTHER AREAS ARE SERVICED BY OVER 200 AUTHORISED SERVICE AGENTS. PLEASE
CONSULT THE NEAREST REGIONAL DEFY SERVICE CENTRE FOR DETAILS.
Sub-Saharan Africa Service Agents:
ZAMBIA: SOUTHGATE INVESTMENTS LTD
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: +260 0211 242332/3
Fax: +260 0211 242933
sgiservicecentre@microlink.zm
NAMIBIA: ATLANTIC DISTRIBUTORS (PTY)
LTD
10 Tienie Louw Street, Northern Industrial Area
P.O. Box 21158, Windhoek, Namibia
Tel: (061) 216162
Fax: (061) 216134
atlantic@mweb.com.na
ZIMBABWE: TRADECOMAFRICA
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: +263 4 486165/6
Cell: +263 772 469010
Cell: +263 772 469011
BOTSWANA: RAY MORGAN AGENCIES
RMA Service Centre, Plot 48, East Gate
Gaborone International Commerce Park
Kgale View, Gaborone
Botswana
Tel: +267 390 3996 / 390 3912
Fax: +267 318 7376
Cell: +267 7134 6539
service@rma.co.bw; raja@rma.co.bw
SWAZILAND: LYNDS DISTRIBUTORS
P.O Box 716, Mbabane, Swaziland, H100
Tel: (00268) 2515 4310/8
Fax: (00268) 2518 4318
MOZAMBIQUE: COOL WORLD. LDA
Rua da Resistencia No. 97B R/C
Cell: +258 84 44 61 234
coolworldlda@hotmail.com
Nosso Show Room
Av: da Industrias, Parcela No.735 * 735A
Machava, Maputo
South African Service Agents:
BLOEMFONTEIN
160 Long Street, Hilton, Bloemfontein 9301
Tel: 051 400 3900
Bloemfontein.Service@defy.co.za
CAPE TOWN
5A Marconi Rd. Montague Gardens, 7441
Tel: 021 526 3000
CapeTown.Service@defy.co.za
DURBAN
135 Teakwood Road, Jacobs,
Durban, 4052
Tel: 086 100 3339
Durban.Service@defy.co.za
EAST LONDON
Robbie de Lange Road, Wilsonia,
East London, 5201
Tel 043 745 1129
EastLondon.Service@defy.co.za
JOHANNESBURG
Cnr. Mimetes & Kruger Sts. Denver ext.12
Johannesburg, 2094
Tel: 011 621 0200 or 011 621 0300
Gauteng.Service@defy.co.za
POLOKWANE
87 Nelson Mandela Drive, Superbia 0699
Tel: 0152 92 1166 / 7 / 8 / 9
Polokwane.Service@defy.co.za
PORT ELIZABETH
112 Patterson Road, North End, Port Elizabeth
6001
Tel: 041 401 6400
PortElizabeth.Service@defy.co.za
PRETORIA
Block A1 Old Mutual Industrial Park,
Cnr. D.F.Malan Drive & Moot Str. Hermanstad,
0082
Tel: 012 377 8300
Pretoria.Service@defy.co.za
Page 16
9 Warranty
This certificate is issued by DEFY APPLIANCES (PTY) LTD manufacturers of Defy and Ocean
products, hereinafter the Company, to the original purchaser only, of the appliance described on the
certificate and shall constitute the only warranty given in respect of this appliance.
The Company warrants to the original purchaser that for a period of TWO YEARS from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship and
material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall
be at the election of the Company. The Company reserves the right to effect such service through
any of its Service Divisions or Authorised Service Dealers. The cost of such service shall be borne
by the Company in full, provided that the appliance is located no further than 50 km from a
Company Service Centre or an Authorised Service Dealer. Where the appliance is located beyond
the 50 km radius, the purchaser shall be liable for the standard travelling charges, as determined by
the Company.
CARRY IN SERVICE Microwave ovens, Compact cookers and small appliances are repaired in our
service centres and are not collected from the customers home. Faulty units must be delivered to
the purchasing dealer or to the nearest Company Service Centre for warranty repairs.
2. Rusted or corroded plates, vitreous enamelware, fuses and lamps are specifically excluded from
these warranties. It is an express condition of these warranties that the purchaser takes due care
and attention in the use and maintenance of the appliance. Abuse, misuse in conflict with operating
instructions, connection to incorrect voltages and subjection to commercial use shall release the
Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any
repairs to the appliance are effected by any persons not duly authorised by the Company, or if
substitute parts not approved by the Company are used in the appliance, or if the serial number of
the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or
any Act of God. The Company shall not, in terms of these warranties be responsible nor held liable
for any consequential loss or damage of any kind caused by or due to the failure or malfunction of
the appliance. The Company shall not be responsible for damages caused by insect and/or animal
infestation.
5. The Company shall not be responsible for transportation or other costs other than those incurred
within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please contact your
nearest Defy office. Please refer to page 15 for respective South African service agents and
Sub-Saharan Africa service agents.
7. Where service is requested under warranty and no fault or defect can be found by the Company,
all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will render the
purchaser liable for service costs.
KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF PURCHASE FOR
WARRANTY PURPOSES.
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