Defy DHD 394 User Manual

OWNER’S

You can rely on Defy. To simplify

MANUAL

TOUCH CONTROL

CERAN HOB

DHD 394

“600 TC”

2 Introduction.

2 Unpacking.
2 Cupboard design.
2 Future transportation.
2 Disposing of the old appliance.
2 Aperture size.
3 Important safety instructions.
4 Installation.
5 Safety installation.
5 Electrical installation.
6 The controls.
8 Ceran smooth top.
9 Technical specifications.
9 Error codes.
10 Problem check.
10 Owner’s responsibility.
11 Defy Service Centres.
12 Warranty.

Part Number 068471

PAGE 1 OF 12

Please register your product at

www.defy.co.za

Introduction

Congratulations on the purchase of this quality appliance. We trust that you will enjoy many
years of trouble free use. Please read these instructions carefully before using the
appliance. This book will provide you with information on how to operate and care for your
appliance in order that you gain the maximum benefit from it.

Unpacking

• Please ensure that packaging material is disposed of in a responsible manner.

• Plastic bags should be cut up to prevent children playing with them and accidentally

suffocating.

• Some models feature a protective film over stainless steel trim. This film must be

carefully removed before using the hob.

• If the appliance is damaged in any way, do not use it. Report the damage to your dealer,

who will take the necessary corrective action.

Cupboard design

• Cooking appliances generate considerable heat. The layout and materials of the mounting

cabinet should take account of these characteristics.

• Surfaces and surrounding edges immediately adjacent to the hob should be able to

withstand temperatures of up to 100°C without delaminating or discolouring.

Future Transportation

• Keep the appliances original carton and transport the product in it. Follow the instructions

on the carton. If you do not have the original carton, pack the appliance in bubble wrap or
thick cardboard and tape it securely.

• Secure the caps and pan supports with adhesive tape.

Disposing of the old appliance

• Dispose of the old appliance in an environmentally friendly manner.

• Refer to your local dealer or solid waste collection centre in your area to learn how to

dispose of your appliance. Before disposing of the appliance, cut off the power cable plug
and make the door lock (if any) unusable to avoid dangerous conditions to children.

Aperture size

70

PAGE 2 OF 12

560 mm

+ 3

- 0

490

+ 3

- 0

Important safety instructions

This section contains safety instructions
that will help you avoid risk of injury and
damage. All warranties will become void
if you do not follow these instructions.

General safety

• This appliance is not intended for

use by persons (including children)
with reduced physical, sensory or
mental capabilities, or lack of
experience and knowledge, unless
they have been given supervision or
instruction concerning the use of
the appliance by a person
responsible for their safety.

• Children should be supervised to

ensure that they do not play with the
appliance.

• Always keep children and infirm

persons away from the appliance when
it is in use.

• If the supply cord is damaged, it must

be replaced by the manufacturer, its
service agent or similar qualified
persons in order to avoid a hazard.

• Do not operate the appliance if it is

defective or has any visible damage.

• Do not carry out any repairs or

modifications on the appliance.

• Never wash down the appliance with

water! There is the risk of electric
shock!

• Never use the appliance when your

judgment or coordination is impaired by
the use of alcohol and/or drugs.

• The appliance must be disconnected

from the mains during installation,
maintenance, cleaning and repair
procedures.

• Be careful when using alcoholic drinks

in your dishes. Alcohol evaporates at
high temperatures and may cause a
fire since it can ignite when it comes
into contact with hot surfaces.

• Only use the appliance for preparing

food.

• Do not use the appliance for heating

closed tins and glass jars. The
pressure that would build up in the tin/
jar may cause it to burst.

• Do not place any flammable materials

close to the appliance as the sides
may become hot during use.

• Keep all ventilation slots clear of

obstructions.

• The appliance may be hot when it is in

use. Never touch the hot cooking
zones.

• Make sure that the hob controls are

switched off after every use.

• Use a deep pan, large enough to cover

the appropriate cooking zone.

• Always dry food thoroughly before

placing it in hot oil or fat. Frozen food
in particular will spit and splatter if
added too quickly.

• Never fill the pan more than one third

full of fat or oil.

• Never heat fat or fry with a lid on the

pan.

• Do not fry too much food at once. This

lowers the temperature of the oil or fat
and results in fatty foods.

• Do not leave hot fat or oil unattended.

If overheating occurs, these could
catch fire.

• Do not use or store inflammable

products (alcohol, petrol, benzene etc.)
near the appliance as these pose a fire
risk.

• Do not cover the hob or burners with

aluminium foil.

• Switch off the power at the mains in

the event of a fault or when cleaning
the appliance.

Check the general appearance of
your appliance for any damages
that might have occurred during
transportation.

PAGE 3 OF 12

Installation

Installation is the buyer’s responsibility. The manufacturer accepts no liability for this service.
Any action that the manufacturer has to take as a result of an erroneous installation will not be
covered by the warranty.

• The hob is supplied with securing clips.

A B C

• These fit into dedicated slots around the hob base. (see picture A).

• Insert the clips. (as shown in picture B).

• Lift the clips up until they click into place. (as shown in picture C).

• To avoid liquid spills penetrating between the hob and the worktop, apply the supplied self-

adhesive seal to the perimeter of the aperture. Do not use a silicone sealer.

• Invert the hob on the worktop adjacent to the aperture before making the electrical

connection. This will ensure sufficient cable length for subsequent servicing.

• Position the hob into the aperture so that the securing clips are compressed between the hob

base and the worktop. (see Sketch below).

SELF ADHESIVE SEAL

WORKTOP

CLIP

HOB

SIDE VIEW

Important notice

• Hobs with control panels require additional installation instructions. See page 4.

• The Manufacturer strives for continuous improvements. For this reason, the text and

illustrations in this book are subject to change without notice.

PAGE 4 OF 12

!

VERY IMPORTANT SAFETY INSTRUCTION

Safety installation for hob with control panel

• A removable horizontal board must be fitted below the hob and 75mm away from the worktop

bottom face.

• Space between this board and the hob must be empty and no objects may be stored or kept there.

• This board will effectively shield the user from the base of the hob which gets hot during use.

The board needs to be removable for service purposes as the hob, once installed, can only be
loosened from below.

• If the hob is installed with a side adjacent to a vertical kitchen cabinet, the distance between the

edge of the hob and that of the cabinet side must be a least 150mm. The distance between the back
wall and the rear edge of the hob must be at least 55mm.

Electrical installation

This appliance must be earthed and the manufacturer and the seller do not accept
responsibility for any damage due to incorrect installation or electrical connection.

Earth leakage

This hob should not be connected through an earth leakage system. Refer to S.A.N.S. 10142

Connection to the power supply must be carried out by a licensed electrician, who will ensure
that the hob is correctly connected and safely earthed. The rated current is printed on the serial number
label attached to the base cover. The hob must be connected to the mains through a double pole
isolating switch which has a minimum clearance between the contacts of 3 mm. in both poles. A
means for disconnection must be provided in the fixed wiring.

Note:

The appliance is not intended to be operated by means of an external timer or separate remote-control
system.

Please see the section pertaining to electrical connection as described in the hob manual.

PAGE 5 OF 12

Controls

Ceramic glass cooktop

1. Cooking zone Hi Light front left

2. Cooking zone Hi Light rear left

3. Cooking zone Hi Light rear right

4. Cooking zone Hi Light front right

5. Hob controls

Hob control elements

A. On/Off sensor
B. Cooking zone power indicators (Hot

surface indicators)
C. Cooking zone selection and (+) Sensor
D. (-) Sensor
E. Extension zone On/Off sensor
F. Extension zone indicator light

Hob control

• The hob is fitted with electronic sensors which are activated when the relevant circular

touch pad is pressed for at least one second.

• Each sensor activation is followed by an audible tone.

• To avoid false touch pad activations do not place any objects on the touch pad area.

• Always keep the touch pad surface area clean.

Switching a cooking zone on

• Press the on/off sensor (A) for at least one second to switch the hob on, all hotplate

power indicators (B) indicate ‘0’. The next setting must be selected within 20 seconds to

prevent the hob from switching off.

• Activate the required cooking zone by pressing the relevant (+) sensor (C)

• Set the desired cooking power from 1- 9, using the (+) or (-) sensors (C and D )

• Continuous pressing of + (C) or - (D) increases or reduces the power level.

• Alternatively, power levels may be sequentially adjusted by pressing (C or D) for at least

1 second.

• Note that settings are only possible for one hotplate at a time.

PAGE 6 OF 12

Controls

Switching a cooking zone off

• Press the (-) sensor (D) and set the power level to ‘0’, the hotplate will switch off after 10

seconds. Shortly thereafter the hot surface indicator light on the hob will switch on, dis­play (H) and remain on for 20 to 30 minutes after the plate is switched off. This is a re­minder that the hob surface is still too hot to touch.

• Fast deactivation. Press both + and — (C and D) touchpad sensors simultaneously to

switch the hotplate off immediately.

Switching the hob off

• Switch the hob off by pressing the On / Off sensor (A).

Remaining heat indicator

The remaining heat may be used for warming food as long as the symbol ‘H’ remains on after
the cooking zone has been switched off.

Caution!
Even when the symbol ‘H’ disappears the cooking zone may still be hot. Do not touch the
cooking zones.

Extended cooking zone

• Both cooking zones switch on when switching the top left cooking zone on.

• Pressing extension zone sensor (E) switches the outer circuit of the cooking zone off.

• Pressing the extension zone sensor (E) again will reactivate the outer circuit.

• An indicator light (F) shows when the outer zone is active.

For improved safety your hob is fitted with a temperature limiter preventing the zone from
overheating should a pot boil dry etc.

PAGE 7 OF 12

Ceran® smooth top

WARNING In the unlikely event of the Ceran sustaining accidental damage or cracks,
switch off the appliance at the mains to avoid electric shock and have the panel replaced
before further use.

Caring for the Ceran hob

• Ceran is a tough, durable material, which provides a beautiful, functional and long
lasting cooking surface. To keep it looking good, it needs to be treated with care and
cleaned regularly.

• Wipe spillage off as soon as possible with a damp cloth, preferably while the hob is
still warm.

• Clean the hob with a nylon pad and a suitable smooth top cleaning solution, which is
available from all Defy Service Centres. Remove calcium stains (yellow stains) by
applying a small amount of lime remover such as vinegar or lemon juice. Other
suitable commercially available products can also be used.

• If necessary stubborn spills may be removed using the blade scraper provided.

• Do not use metal scourers or coarse abrasive powders as these could scratch the Ceran.

• Regular cleaning after use will prevent dirt build up and ensure that the hob remains

bright and attractive.

• Wipe the hob surround with a damp hot soapy cloth and dry.

• DO NOT USE A STEAM CLEANER.

Recommendations (see also the enclosed ‘CERAN’ leaflet)

• Use only pots with a solid level base. An uneven base will prolong cooking time and
waste energy.

• Use pots with a base diameter slightly larger than that of the thermal area. This will
ensure even heat distribution and prevent spillage from dripping onto and staining the
hot zone.

• Always cover the pot with a lid. This will conserve energy and minimize spillage.

• Save energy by switching the plate off 5 to 10 minutes before the end of a lengthy

cooking period. The Ceran hob will retain sufficient residual heat to complete the
cooking process.

• A pot with rough edges could scratch the Ceran if it were dragged across the surface of
the hob.

• Any spillage of sugar solution such as jam, must be removed immediately. If allowed
to cool on the Ceran it could pit and damage the surface.

• Do not cover the Ceran with aluminium foil and do not use poor quality aluminium
pots. These will leave unsightly deposits which in time, could adhere to the Ceran.

PAGE 8 OF 12

Technical Specifications

Model DHD 394

Volts 220V –240V 50Hz~

Amperes 28

Plate power rating (W)

Front cooking zone left 140, 1200

Front cooking zone right 140, 1200

Rear cooking zone right 180, 1800

Rear cooking zone left 210/120, 2200/750

Total power (W) 6400

Type of switch Electronic sensors

Width
Depth

580 mm
510 mm

Error codes

ERROR CODE ERROR DESCRIPTION WHAT TO DO

ER03
& permanent tone

Continuous holding down of sensors.
Control unit cuts off after 10 seconds.
Water or a cooking utensils may be posi­tioned over the control unit causing inter­ference.

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

ER21 Overheating: The control unit switches

off in order to avoid damage to the unit

U400 Secondary voltage of the power unit is

too high. Control unit switches off after
one second and permanent tone is emit­ted.

ER22 Touch pad evaluation is defective. Con-

trol unit switches off after 3.5—7 se­conds. Short circuit or there is a problem
with the sensor evaluation range

ER36 NTC value is not within its specification.

(Value < 200mV or > 4.9V; Control unit
cuts off. Short circuit or cut off at NTC

ER20 Flash failure. Micro controller faulty

ER40 Secondary operational voltage is too

low. (1.8V <U Power fail< 2.9V) Primary
PTC too hot

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

1 CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
2 CONTACT AN ELECTRICIAN TO
CHECK THE MAINS POWER SUPPLY

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE

PAGE 9 OF 12

Problem check

Before calling a service technician to assist with a problem,

PROBLEM

The plates do not work

SOLUTION

Check there is power to the wall switch.

Remember that you may be charged for a service call even during the warranty period if the

fault is due to or caused by the above.

Owner’s responsibility

Since the following are not factory faults, they are the owner’s responsibility.

• Damage to exterior finish.

• Breakage of glass and other components.

• Damage through improper use or installation of the appliance.

• Damage caused by moving the appliance.

Did you remember to fill in the purchase details below?

Record in the space below the listed information for future reference. The serial number
may be found on the label attached to the hob base.

SERIAL NUMBER..

DATE OF PURCHASE...

PURCHASED FROM..

.

PAGE 10 OF 12

Defy Service Centres

If you have followed the instructions and still have a problem, contact the
nearest Defy Technical Support Centre. They will be able to advise you on any

aspect of the product or send a qualified technician to repair it.

BLOEMFONTEIN

CAPE TOWN

DURBAN

EAST LONDON

JOHANNESBURG

Commercial Head Office,

Administration, Distribution, National Groups,

Tel. Sales, Contracts and Credit.

POLOKWANE

PORT ELIZABETH

PRETORIA.

160 Long Street, Hilton,
Bloemfontein 9301.
Tel. [phone]
[e-mail]

5A Marconi Rd.
Montague Gardens, 7441.
Tel. [phone]
[e-mail]

35 Intersite Avenue,
Umgeni Business Park, Durban 4051.
Tel. [phone]
[e-mail]

16 Bowls Rd. Arcadia,
East London 5201.
Tel. [phone]
[e-mail]

Cnr. Mimetes & Kruger St. Denver ext.12
Johannesburg. 2094.
Tel. [phone] or 011 621 0300
[e-mail]

87 Nelson Mandela Drive.
Superbia 0699.
Tel. [phone] / 7 / 8 / 9.
[e-mail]

112 Patterson Road,
North End, Port Elizabeth 6001.
Tel. [phone]
[e-mail]

Block A1 Old Mutual Industrial Park.
Cnr. D.F.Malan Drive & Moot Str.
Hermanstad. 0082.
Tel. [phone]
[e-mail]

OTHER AREAS ARE SERVICED BY OVER 200 AUTHORISED AGENTS.

CONSULT THE NEAREST REGIONAL SERVICE CENTRE FOR DETAILS.

PAGE 11 OF 12

Warranty

This certificate is issued by DEFY APPLIANCES (PTY) LTD manufacturers of Defy and Ocean products,
hereinafter the Company, to the original purchaser only, of the appliance described on the certificate and
shall constitute the only warranty given in respect of this appliance.

The Company warrants to the original purchaser that for a period of TWO YEARS from date of purchase the
appliance is free from defect under normal domestic use, both in workmanship and material, subject to the
following conditions.

1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall be at the

election of the Company. The Company reserves the right to effect such service through any of its Service
Divisions or Authorised Service Dealers. The cost of such service shall be borne by the Company in full,
provided that the appliance is located no further than 50 km from a Company Service Centre or an
Authorised Service Dealer. Where the appliance is located beyond the 50 km radius, the purchaser shall
be liable for the standard travelling charges, as determined by the Company.

CARRY IN SERVICE Microwave ovens, Compact cookers and small appliances are repaired in our

service centres and are not collected from the customers home. Faulty units should be delivered to the
purchasing dealer or to the nearest Company Service Centre for warranty repairs.

2. Rusted or corroded plates, vitreous enamelware, fuses and lamps are specifically excluded from these

warranties. It is an express condition of these warranties that the purchaser takes due care and attention in
the use and maintenance of the appliance. Abuse, misuse in conflict with operating instructions, connection
to incorrect voltages and subjection to commercial use shall release the Company from its obligations.

3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any repairs to

the appliance are effected by any persons not duly authorised by the Company, or if substitute parts not
approved by the Company are used in the appliance, or if the serial number of the appliance is removed.

4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or any

Act of God. The Company shall not, in terms of these warranties be responsible nor held liable for any
consequential loss or damage of any kind caused by or due to the failure or malfunction of the appliance.

5. The Company shall not be responsible for transportation or other costs other than those incurred within

the provisions of Point 1 of this Certificate.

6. These warranties shall not apply to the appliance if it is purchased or used beyond the borders of the

Republic of South Africa, Namibia, Botswana, Swaziland and Lesotho.

7. Where service is requested under warranty and no fault or defect can be found by the Company, all costs

incurred will be for the purchaser's account.

8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of warranty, it

will be essential to produce this Certificate and invoice. Failure to do so, will render the purchaser liable for
service costs.

KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF PURCHASE FOR

WARRANTY PURPOSES.

PAGE 12 OF 12