Troubleshooting
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10. Troubleshooting
If there seems to be a problem with your wheelchair, check the items below before requesting a repair.
10.1 Operation and Handling
Traveling in power drive, manual drive, or by assistant
Problem LED indication Buzzer Check point What to do
Does not start
moving
Green flashing
Beeps
(Pi Pi Pi Pi)
(4 times)
Is the clutch lever in the manual drive
position?
Shift the clutch lever to the power drive
position.
Red lighted
Beeps
(Pi —)
Has the battery run down?
Charge the battery. If there is no
problem with the battery, contact the
dealer.
Is the battery properly inserted? Insert the battery properly.
Green flashing
When operated by the rider, is the
assistant controller turned on?
Turn OFF both power switches, and then
turn on the power of the controller.
Green flashing
When operated by the assistant, is the
controller turned on?
Turn OFF both power switches, and then
turn on the power of the assistant
controller.
Green flashing
Beeps
(Pi —)
Are you turning on the power while the
joystick is tilted?
Bring the joystick to the neutral position,
and then turn on the power. If it still
does not work, contact the dealer.
Has the power been turned off
automatically by the auto power off
mode?
Turn off the power, and then turn it back
on.
Red flashing
Beeps
(Pi —)
Has the motor overheated as a result
of abusive riding?
Turn off the power. Wait a while before
resuming the ride.
Unable to
operate
Are the parking brakes engaged on the
wheelchair?
Release the brakes.
Red lighted
Beeps (Pi —)
Is the controller operating? Contact the dealer.
Shortage of
power
Green flashing
Beeps (Pi —)
Is there a large load being applied?
It will stop beeping once the load is
reduced.
Green flashing
Red flashing
Beeps (Pi)
Is there a large load being applied,
causing the motor to overheat?
Lighten the load so that the motor will
not overheat.
Is the ambient temperature low?
The power of the battery diminishes at
low temperatures.
Has the battery deteriorated?
Replace it with a new one or refresh the
battery.
Short travel
range
Insufficient
speed
Is the battery fully charged?
Replace it with a new one or refresh the
battery.
Is the ambient temperature low?
The power of the battery diminishes at
low temperatures.
Is the wheelchair carrying heavy loads
or driving uphill?
Heavy loads tend to shorten the travel
range.
Is the speed parameter set to the
standard?
Contact the dealer.
Is the speed set to the low speed side? Adjust it to the high speed side.
Sluggish
manual travel
Is the air pressure of the tires too low? Inflate the tires.
Are the brakes engaged on the wheelchair? Release the brakes.
Assistant
brakes do not
work
Does the brake lever have too much
play?
Adjust the brakes.
Assistant
brakes pull to
one side
Are both brakes adjusted evenly? Adjust the brakes.
Brakes squeal
Are the brake drums damaged or are
the brake shoes worn out?
Contact the dealer.
Are the brakes being applied for a long
period of time?
The brakes may squeal depending on how
they are being applied, but this is normal.
Abnormal
vibration or
noise
Is the area where the axle is mounted
loose?
Tighten it or contact the dealer.
Is there noise coming from the drive unit?
Contact the dealer.
Is the wheelchair frame or front casters
wobbling?
Contact the dealer.