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4–1Monitor Controls and Indicators ......................4–2
AboutThisManual
VR315 and VR325 Video Monitors
This guide describes how to service the VR315 and VR325 monochrome
monitors in the field.
Manual Organization
This manual is organized as follows:
•Chapter 1 provides a general overview of the product and includes a
list of spare parts.
•Chapter 2 describes the troubleshooting procedures.
•Chapter 3 provides the removing and replacing procedures for the
Field Replaceable Units (FRUs).
•Chapter 4 describes the alignment procedures.
•Appendix A describes related documentation.
Conventions
ConventionMeaning
CautionProvides information to prevent damage to the equipment.
WarningProvides information that relates to personal safety.
NoteProvides general information.
PNRefers to a part number.
!
monitorRefers to the VR315 and VR325 monochrome monitors.
This type of number in text refers to an item in an illustration.
vii
1
Overview
1.1Product Description
The monochrome monitor (Figure 1–1) has a direct viewed antiglare
screen with an auto-ranging power supply for worldwide operation. Its
built-in tilt-swivel base lets the user adjust the screen for viewing comfort.
When connected to a host system, the monitor displays information sent
by the host.
This chapter describes how to troubleshoot a monitor problem through
fault isolation.
2.1Before You Start
The following information will help you troubleshoot the monitor easily
and effectively:
WARNING
If you smell burning components, press the monitor power switch
off and disconnect the power cord.
•If you are going to service a display quality type of problem, tell the
customer to warm the monitor up for at least 20 minutes, if possible,
before you arrive and begin the troubleshooting procedures.
•Magnetic fields affect monitor performance and can give a false
indication of a monitor failure. Place the monitor away from any
electromagnetic devices such as printers and terminals, or away from
large magnetized objects such as filing cabinets and steel beams in
walls.
NOTE
Any time you replace a video casting assembly, deflection module,
or power supply module, perform all the necessary adjustments.
Refer to Chapter 3.
2–1
2–2 Troubleshooting
2.2Troubleshooting Procedures
These procedures assume that only one assembly has failed or only one
problem exists. Always troubleshoot the most obvious symptom first;
however, one symptom may indicate multiple failures. Problems may
come from either the host system or the monitor.
Troubleshoot the monitor as follows:
1. Ask the operator to describe the problem. The operator often is the
most knowledgeable.
2. Identify the problem. The screen display often indicates which
problem is occurring.
3. Isolate the problem. Refer to the troubleshooting tables (Section 2.3)
to find the suggested solutions.
4. Display the host system alignment test patterns to make sure that
no other problem exists. Refer to the host system service guide for
displaying test patterns.
2.3Troubleshooting Tables
The troubleshooting tables list the possible cause in order of probability.
This troubleshooting information applies to three types of video problems
that the monitor may exhibit:
•A blank screen, without video or raster (Table 2–1)
•A blank screen, without video, but raster present (Table 2–2)
•Poor display quality (Table 2–3)
Use the troubleshooting tables as follows:
1. Note the symptom of the problem.
2. Check the Symptom column for a match.
3. Check the conditions in the Possible Cause column in the order given.
4. Perform the action in the Suggested Solution column in the order
given.
Troubleshooting 2–3
Table 2–1 Blank Screen, No Video or Raster
SymptomPossible CauseSuggested Solution
Blank screen, no video
or raster. Power to
the monitor is on (the
power switch is in) but
the power indicator
light is off.
No video or raster, but
the power indicator is
on.
The power cord is
not connected to
the power source or
monitor.
Low or no power at
wall outlet.
Power supply
module is faulty.
Deflection module
is faulty.
Video module is
faulty.
Brightness or
contrast is set
incorrectly.
Power to the host
system is not on.
Host signal cable is
disconnected.
Connect the power cord to the
power source or monitor.
Use another wall outlet. If
the problem continues, call the
facilities person.
Replace the power supply
module (Section 3.2.2).
Replace the deflection module
(Section 3.2.4).
Replace the video casting
assembly (Section 3.2.5).
Adjust the brightness and
contrast controls.
Turn power to the host system
on.
Connect the signal cable to the
monitor and host.
2–4 Troubleshooting
Table 2–1 (Cont.) Blank Screen, No Video or Raster
SymptomPossible CauseSuggested Solution
No video or raster, but
the power indicator
and LED on the
deflection module are
on.
No video or raster, but
the power indicator
LED is on; the
deflection module
LED is off.
Deflection module
is faulty.
Video casting
assembly is faulty.
CRT/chassis
assembly is faulty.
Internal cabling is
loose or faulty.
G2 Bias is set
incorrectly.
Signal cable is
faulty.
Deflection module
is faulty.
Deflection module
is faulty.
Replace the deflection module
(Section 3.2.4).
Replace the video casting
assembly (Section 3.2.5).
Replace the CRT/chassis
assembly (Section 3.2.6)
only after trying the previous
solutions.
Check all cabling going to
the deflection module and
the video casting assembly,
including the CRT socket
connector. If necessary, secure
the cables.
Correct the G2 adjustment.
(Section 4.5).
Replace the signal cable.
Refer to the host system
documentation.
Replace the deflection module
(Section 3.2.4).
Replace the deflection module
(Section 3.2.4).
Troubleshooting 2–5
Table 2–2 Blank Screen, No Video, but Raster is Present
SymptomPossible CauseSuggested Solution
Raster can be
displayed by
adjusting the
brightness control,
but no video or
cursor can be seen
even when the
contrast control is
at maximum.
The Host system
CRT screen saver
feature is activated.
Internal cabling is
loose or faulty.
The host system
is not supplying
video signals to the
monitor.
Host system is
faulty.
Video casting
assembly is faulty.
Deflection module is
faulty.
Faulty CRT/chassis
assembly
Press any key to reactivate the
display.
Check all the cables to the
deflection module and the
video casting assembly.
Connect the monitor to a
known working host system (if
available) to verify the problem
before replacing any monitor
modules.
Repair the host system.
Replace the video casting
assembly (Section 3.2.5).
Replace the deflection module
(Section 3.2.4).
Replace the CRT/chassis
assembly (Section 3.2.6)
only after trying the previous
solutions.
2–6 Troubleshooting
NOTE
Make sure the monitor has warmed up for at least 20 minutes
before you use Table 2–3.