DEC DIGITAL Server 7100 Maintenance Manual

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DIGITAL Server 7100 Series Service Maintenance Manual

Part Number: ER-932WW-SM. A01

Digital Equipment Corporation

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January 1998

The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation.

Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.

The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software or equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.

Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

DIGITAL Ser ve r 7100 Series Service Maintenance Manual



1998 Digital Equipment Corporation.

DEC, DIGITAL , S e rv e rWOR K S, and the DIGITAL logo are trademarks of Digital Equipment Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microso ft, Windows NT, and Windows 95 are registered trademarks of Microsoft Corporation. Novell and NetWare are U.S. registered trademarks of Novell Inc. OS/2 and PS/2 are registered trademarks of International Business Machines Corporation. SCO is a trademark of The Santa Cruz Operation, Inc.

Select

SCSI

is a registered trademark of Adaptec Corporation.

UNIX is a registered trademark of X/Open Company, Ltd. All other trademarks and registered trademarks are the property of their respective

holders.

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FCC ID: 93 X WW1

The FCC want s y ou to k now...

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

Any changes or modifications made to this equipment may void the user's authority to operate this equipment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help All external cables connecting to this basic unit need to be shielded. For cables

connecting to option cards, see the option manual or installation instructions. This digital apparatus does not exceed the Class B limits for radio noise emissions

set out in the radio interference regulations of the Canadian Department of Communications.

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This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential area.

When used near a radio or TV receiver, it may become the cause of radio interference.

Read the instructions for correct handling. This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),

Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic requirements.

This equipment meets or exceeds the ergonomic requirements of ZH1/618 and is certified to bear the GS mark by TUV Rheinland of Germany.

This equipment has been tested for radio frequency emissions and has been verified to meet VDE 0871 Class B.

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Preface.............................................................................................................. vii

1 Product Description

System Introduction......................................................................................... 1-1

Reliability/Availability........................................................................................ 1-2

Server Expansion............................................................................................ 1-3

Server Management and Security.................................................................... 1-4

Server Configurations...................................................................................... 1-5

Server Naming Guidelines........................................................................ 1-5

Product Model Numbering Convention...................................................... 1-6

Related Material.............................................................................................. 1-8

Latest Product Information and Updates.......................................................... 1-10

Enterprise Server Product Information...................................................... 1-10

Updates.................................................................................................... 1-10

2 Server Software and Utilities

Introduction..................................................................................................... 2-1

ServerWORKS Quick Launch.......................................................................... 2-2

Creating Diskettes and Viewing On-line Documentation............................ 2-2

System Configuration Utility (SCU) .................................................................. 2-2

When to Run the SCU.............................................................................. 2-3

Configuring Expansion Boards.................................................................. 2-3

Starting the SCU ...................................................................................... 2-4

Using the SCU.......................................................................................... 2-6

SCU Keyboard Function Keys................................................................... 2-7

Configure Computer................................................................................. 2-7

Setting the Date and Time........................................................................ 2-8

Maintain System Configuration Diskette.................................................... 2-8

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Contents

RAID Configuration Utility................................................................................ 2-9

BIOS Upgrade Utility ....................................................................................... 2-9

SCSI

Select

Utility............................................................................................ 2-10

Diagnostics ..................................................................................................... 2-11

3 SCU Features

Introduction..................................................................................................... 3-1

System - DIGITAL Server 7100 ................................................................ 3-2

System Management Group..................................................................... 3-3

Diskette Drive Group................................................................................ 3-4

Boot Options Group.................................................................................. 3-5

Integrated Peripherals Group.................................................................... 3-6

Keyboard Features Group ........................................................................ 3-7

Shadow Options Group ............................................................................ 3-8

Security Options Group ............................................................................ 3-9

Cache Options Group............................................................................... 3-10

Advanced Control Group .......................................................................... 3-10

EISA or PCI Devices Group...................................................................... 3-12

4 Troubleshooting

Introduction..................................................................................................... 4-1

Initial Troubleshooting...................................................................................... 4-2

Diagnostics ..................................................................................................... 4-3

Running the Diagnostics........................................................................... 4-4

Running Quick Tests or Groups of Tests................................................... 4-4

Running DIGITAL Vendor Extended Tests................................................ 4-5

Running Diagnostics Tests from the Hard Disk Drive................................. 4-5

Obtaining Information about the Server ........................................................... 4-6

Obtaining Information Using the SCU........................................................ 4-8

Obtaining Information Using Server Management Software....................... 4-8

Displaying Server Status Using the Hardware........................................... 4-9

Server Status Messages ................................................................................. 4-10

POST OCP Messages..................................................................................... 4-12

POST Codes............................................................................................ 4-12

Boot Codes .............................................................................................. 4-13

OCP Messages............................................................................................... 4-14

OCP Status and Error Messages.............................................................. 4-15

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Server Processor Voltage and Temperature Ranges ....................................... 4-17

Processor Voltage Range......................................................................... 4-17

VRM Voltage Range................................................................................. 4-18

Processor Temperature Warning Levels ................................................... 4-18

Advanced Troubleshooting.............................................................................. 4-19

Server Troubleshooting ................................................................................... 4-20

Disk Drive Troubleshooting.............................................................................. 4-24

SBB Troubleshooting....................................................................................... 4-27

Tape Drive Troubleshooting............................................................................. 4-27

Monitor Troubleshooting.................................................................................. 4-28

CD-ROM Troubleshooting ............................................................................... 4-29

Diskette Drive Troubleshooting........................................................................ 4-30

RAID Troubleshooting ..................................................................................... 4-31

Wide Ultra SCSI Bus Repeater Module Troubleshooting.................................. 4-32

5 FRU Replacement

Introduction..................................................................................................... 5-1

Server Front View............................................................................................ 5-2

Server Left-Side View...................................................................................... 5-4

Server Right-Side/Rear View........................................................................... 5-6

Miscellaneous ................................................................................................. 5-8

Labels and Nameplates................................................................................... 5-8

Service Procedures......................................................................................... 5-9

Recommended Tools ...................................................................................... 5-9

Special Tools Required.................................................................................... 5-9

Other Materials Needed .................................................................................. 5-10

Remedial Diagnostic Test Software ................................................................. 5-10

Virus Software Information .............................................................................. 5-10

BIOS Version Information................................................................................ 5-10

Disconnecting External Devices and Power ..................................................... 5-11

Removing and Installing the Side Panels ......................................................... 5-12

Server Front View............................................................................................ 5-15

Server Left Side View...................................................................................... 5-17

Server Right Side View.................................................................................... 5-19

Server Rear View............................................................................................ 5-21

Main Logic Board Connectors.......................................................................... 5-23

Main Logic Board Components........................................................................ 5-25

Processor Module Components and Connectors ............................................. 5-27

Wide Ultra SCSI Bus Repeater Module Layout ................................................ 5-29

Main Logic Board Switch Settings.................................................................... 5-31

Contents

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Contents

Processor Module Switch Settings............................................................ 5-34

Installing Additional Memory............................................................................ 5-36

Supported DIMM Upgrade Kits................................................................. 5-37

Memory Configuration Guidelines............................................................. 5-37

Memory Troubleshooting.......................................................................... 5-41

Removing and Replacing the Power Supply..................................................... 5-42

Removing and Replacing the Diskette Drive..................................................... 5-44

Removing and Replacing the CD-ROM Drive................................................... 5-46

Removing and Replacing a Cooling Fan .......................................................... 5-48

Removing and Replacing the Secondary Cooling Fan 2.................................. 5-50

Removing and Replacing the Speaker............................................................. 5-52

Removing the Main Logic Board...................................................................... 5-54

Replacing the Main Logic Board ...................................................................... 5-56

Removing the Storage Backplane.................................................................... 5-56

Replacing the Storage Backplane.................................................................... 5-58

Removing and Replacing a Caster................................................................... 5-58

6 Processor Module Upgrades

Introduction..................................................................................................... 6-1

Configuration Guidelines.................................................................................. 6-2

Create Diskettes from the Quick Launch CD-ROM........................................... 6-2

Installing a Second Processor Module ............................................................. 6-3

Processor Compatibility in a Multiprocessor Environment................................. 6-7

Installing a Processor on a Processor Module.................................................. 6-7

Removing the Processor Module.............................................................. 6-8

Installing a Processor and Voltage Regulator Module (VRM)..................... 6-9

Run the System Configuration Utility (SCU) .............................................. 6-15

Update the BIOS............................................................................................. 6-16

Troubleshooting............................................................................................... 6-16

Using the Crisis Recovery Diskette if Necessary....................................... 6-16

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Contents

7 Device Mapping

Introduction..................................................................................................... 7-1

Processor Memory Address Map.............................................................. 7-2

Processor I/O Address Map...................................................................... 7-2

I/O Address Map...................................................................................... 7-3

Server Interrupt Levels............................................................................. 7-3

DMA Channel Assignment........................................................................ 7-4

PCI Configuration Space Address Map..................................................... 7-4

Service Notes................................................................................................ A-1

Figures

Typica l DIGITAL Serve r 7100............................................................................................ viii

2-1. SCU Main Menu Options ........................................................................................... 2-5

4-1. DIGITA L S e rv e r Component Information.................................................................... 4-7

5-1. Serv e r F ro n t View...................................................................................................... 5-3

5-2. Serv e r L e ft-S ide View................................................................................................ 5-5

5-3. Serv e r R ight-Side/R e a r View..................................................................................... 5-7

5-4. Serv e r B ra k e..............................................................................................................5-11

5-5. Unlocking and Removing the Side Panels................................................................. 5-13

5-6. Installing Si d e C o v e rs................................................................................................. 5-14

5-7. Serv e r F ro n t View...................................................................................................... 5-16

5-8. Serv e r L e ft S ide View................................................................................................. 5-18

5-9. Serv e r R ight Side V i e w.............................................................................................. 5-20

5-10. Se rv e r R e a r V i e w..................................................................................................... 5-22

5-11. Main Logic Board Connectors.................................................................................. 5-24

5-12. Main Logic Board Components................................................................................ 5-26

5-13. Processor Module Components and Connectors..................................................... 5-28

5-14. Wide Ultra SCSI Repeater Module Component Locations ...................................... 5-30

5-15. Main Logic Board Switch Location............................................................................ 5-33

5-16. Processor Module Switch Location.......................................................................... 5-35

5-17. DIMM Bank Locatio n s.............................................................................................. 5-38

5-18. Removing and Replacing the Power Supply............................................................ 5-43

5-19. Removing and Replacing the Diskette Drive............................................................ 5-45

5-20. Removing and Replacing the CD-ROM Drive.......................................................... 5-47

5-21. Removing and Replacing a Cooling Fan.................................................................. 5-49

5-22. Removing and Replacing the Secondary Cooling Fan 2........................................... 5-51

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Contents

5-23. Removing and Replacing the Speaker...................................................................... 5-53

5-24. Removing and Replacing the Main Logic Board....................................................... 5-55

5-25. Removing and Replacing the Storage Backplane..................................................... 5-57

5-26. Removing and Replacing a Caster ........................................................................... 5-59

6-1. Remo v ing the Termin a to r Card.................................................................................. 6-4

6-2. Installing a Processor Module .................................................................................... 6-6

6-3. Removing the Processor Module............................................................................... 6-8

6-4. Removing the Retaining Clip...................................................................................... 6-9

6-5. Remo v ing the Proces s o r/H e a t Sink Assembly........................................................... 6-10

6-6. Installing the N e w Processor...................................................................................... 6-11

6-7. Installing the Retaining Clip........................................................................................ 6-12

6-8. Installing a VRM......................................................................................................... 6-13

6-9. Installing the Processor Module................................................................................. 6-14

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Preface

This

Service Maintenance Manual

reference when servicing DIGITAL Serve rs . DIGITAL res e rv e s th e r ight to make changes to this

without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to b e se r vi c e d si n c e ma n y o f th e diagnostic tests are designed to test more than one product.

CAUTION:

Server certified engineers att em pt t o repair this equipment. All troubleshooting and repair procedures are detailed to support subassembly/module level exchange. Because of the complexity of the individual boards and subassemblies, no one should attempt to make r epair s at the component level or make modifications to any printed circuit board. I m pr oper repairs can create a safety hazar d. Any indications of component replacement or circ uit boar d m odif ications m ight void any warranty or exchange allowances.

is a troubleshooting guide that can be used for

Service Maintenance Manual

DIGITAL recommends t hat only A+/DI G I TAL

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Preface

DEC00421

viii

Typical DIGITA L S erver 7100

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Product Description

System Introduction

The DIGITAL Se r ve r 7100 is a high-performance, highly-scaleable network and enterprise server featuring the latest in modular processor and storage technology.

The DIGITAL Se r ve r p ro v ides support for the following features:

Reliability /A v a ila bilit y

Pentium Pro Processor Module

Error Correction Code (ECC) Memory

Dual-Channel Storage Backplane

Power Supplies

Variable Fan Speed

Internal Sensors

Up to four SMP Pentium Pro processors, each with an integrated 512 KB, four way set-associative, write-back cache.

Maximum expandability with up to 4 GB of ECC protected DIMM memory.

Redundant disk subsystems using dual-channel wide Ultra SCSI or wide Ultra RAID adapters.

The DIGITAL Se r ve r 7100 ships with two 450 W power supplies for normal operation. In some configurations, the second power supply can be used for redundant operation.

Automatically adjusts fan speed according to ambient temperature.

Monitors internal server temperatures, fan operation, and power supply temperatures and voltages.

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Product Description

Server Expa nsion

Flexible Memory Architecture

12 I/O Expansion Slots

Integrated SVGA Video Controller

Adaptec 3940UW Wide

SCSI or RAID

Ultra Adapter

Capacity for 10 internal SCSI Storage Devices

External I/O Ports

Wide Ultra SCSI Storage Backplane

Disk Hot Swap Capability

Two memory modules provide a 4-way interleaved memory system, with 128 MB (4 x 32 MB) of minimum supported memory and 4 GB (16 x 256 MB) of maximum supported memory.

Seven PCI expansion slots, four EISA slots, and one shared EISA/PCI slot. Dual peer PCI bus design with peak bandwidth of 264 MB/sec PCI-to-EISA bridge.

Supports management and configuration applications locally (on the main logic board) without use of an expansion slot.

Support for narrow and internal wide Ultra SCSI devices.

Accommodates seven 3½-inch half-height drives in Storage Building Blocks (SBBs), two 5¼-inch, half-height drives (hard drives or tape drives), and one CD-ROM drive.

Two serial ports and one parallel port to support external options such as a printer, modem, or local terminal.

Supports high-performance drives for single or dual channel wide Ultra SCSI and wide Ultra RAID configurations.

Allows replacement of SBB disk drives while the server is operating.

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Clusters

Supports DIGITAL Clusters for Windows NT and Microsoft Cluster Server (part of Microsoft Windows NT Server, Enterprise Edition) for database and file services failover.

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Server Management and Security

Product Description

Server Diagnostics Hardware Configuration Unique Asset

Management Firmware Upgrade Utility Operator Control Panel

(OCP) Hard Drive Indicator

Lights Key Lock Interlock Sensor

Switches

Allows local and remote diagnosis of server problems. Allows local and remote server configuration. Unique server identifier in non-volatile memory provides

easy asset management. Upgrades firmware versions. Back-lit, 16-character display for diagnostic and error

messages. Provides immediate status information on SBB hard drive

activity or failure. Limits access to server components. Automatically turns off server power if either side panel is

removed when the server power is on.

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Product Description

Server Configurations

The following rules apply when are assigned to DIGITAL Server pr oducts. These rules apply to all products developed in the NT Server Business Unit (NTSBU).

Product Fam ily Names

and

Server Naming Guidelines

All products in a family carry the same name on the nameplate. (i.e. all

•

products in the Entry space will carry the name DIGITAL SERVER 1000)

Family Name Segment DIGITAL SERV ER 500 DIGITAL SERV ER 1000 DIGITAL SERV ER 3000 DIGITAL SERV ER 5000 DIGITAL SERV ER 7000 DIGITAL SERV ER 9000

Products in a rackmount chassis will have an R after the Family Name

•

(DIGITAL Se rv e r 3000R). Product models within a family will be differentiated by the Product Model

•

Name. The Product Model Name will appear on a label on the rear of the product. Specific configurations within a model will carry the same Product Model Name and will be differentiated by the part number.

SUB ENTRY ENTRY DEPARTMENT APPLICATION ENTERPRISE SUPER ENTERPRISE

Product Mode l Names

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Product Model Numbering Convention

The following example describes the product model numbering convention:

DIGITAL SERV ER 1234 5678A R

1 = PRODUCT FAMILY NAME (first character of family number)

2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE FAMILY

This number will be assigned to each new platform based on the following matrix. Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.

100 = Pentium Pro 200 = Pentium II – Slot 1 300 = EV5 400 = Pentium II – Slot 2 500 = EV6 600 = OPEN 700 = OPEN 800 = OPEN 900 = OPEN

3,4 = USED TO DIFFER EN TIATE MOD EL S BASED U PON D IFFERE N T PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH AD D ITION AL M OD EL .

Product Description

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Product Description

5 = CPU TYPE

BLANK = PENTIUM

6, 7, 8,9 = CPU CLOCK SPEED IN MHZ

1= PENTIUM PRO 2 = PENTIUM II/SL OT 1 3 = PENTIUM II/SL OT 2 4 = Open/Available for future processors 5 = Open/Available for future processors 6 = ALPHA EV56 7 = ALPHA PCA57 8 = ALPHA EV6 9 = ALPHA EV67

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Product Description

Related Material

The following related material is available:

Document or Software Title Order Number Description

Service Quick Reference ER-932WW-SR (English only) Provides troubleshooting

Installation Guide ER-932WW-IM (Multilanguage)*

ER-932WW-IJ (Japanese)

System Reference ER-932WW-UA (English)

ER-932WW-UJ (Japanese)

Quick Reference labels 36-47812-03 (left side panel)

36-47812-04 (right side panel)

information that can be used when servicing DIGITAL servers. This manual is a condensed version of the Service Maintenance Manual and is provided in a pocket-size format (4 x 8-inches).

Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL ServerWORKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.

Provides information on using the server’s configuration utilities, installing peripherals and options, security, and troubleshooting. The System Reference is available on the Quick Launch CD-ROM in English, Spanish, German, Italian, and French.

Provides an overview of major server components, configuration guidelines, and SCSI cabling information. These labels are located on the inside of the server’s side panels.

Warranty and Service Information ER-PCWAR-CM

(Multilanguage)*

* Multilanguage includes: English, French, Italian, German, and Spanish

Provides warranty information and a listing of phone numbers for technical support.

continued

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Product Description

Document or Software Title Order Number Description

DIGITAL ServerWORKS software QB-4WY9A-SA

Product README and Revision History Information - Quick Launch CD-ROM

Option documentation - Quick Launch CD-ROM

Diagnostic Software - Quick Launch CD-ROM

PC Product Support Information Kit

(Multilanguage)*

Refer to the Quick Launch CDROM in the DIGITAL ServerWORKS software kit.

QA-5RJAA-G8 (English only) Provides all the latest product

Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation.

Quick Launch consists of a bootable CD-ROM disc and Getting Started guide. This program steps the user through the initial server setup and operating system installat ion.

ServerWORKS Manager consists of two CD-ROMs and an Overview and Installation Guide and supporting documentation.

Provides additional product information and product change history.

Provides postscript files that can be viewed and printed using Adobe Acrobat Reader software. These files are provided in PDF format on the Quick Launch CD-ROM

Contains an advanced set of diagnostic utilities for identifying and correcting problems on the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power On Self Test (POST). Refer to chapter 2 for information on using the diagnostic utilities.

documentation for all NTSBU mobile, desktop, and server products.

* Multilanguage includes: English, French, Italian, German, and Spanish

NOTE:

Refer to Chapter 2 f or pr ocedur es on how t o cr eat e

diskettes and view documentation from the Quick Launch CDROM .

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Latest Product Information and Updates

Listed below is the current product information and update source locations.

Enterprise Server Product Information

Product Description

Family Name Model Name Part Number Description Prioris Family

Name

DIGITAL Server 7000

PowerGrade Chip Upgrade

PowerGrade Board Upgrade with 2 processors

DIGITAL Server 7100 1200

DIGITAL Server 7000 PowerGrade Kit

FR-932WW-CX 6200/512 (PP) -

KERNAL

FR-932WW-CA 6200/512 (PP) -

MODEL 1

FR-932WW-CB 6200/512 (PP) -

RAID

FR-PC93U-AD 6200/512 (PP)

PowerGrade Chip Upgrade

FR-PC93U-AB 6200/512 (PP)

PowerGrade Board Upgrade

N/A

Prioris ZX 6000 Series PowerGrade

Updates

Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet.

For product information, use the address:

http://www.windows.digital.com

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver updates, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

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Server Software and Utilities

Introduction

This chapter describes the utilities supplied with the server. Server utilities include:

ServerWORKS Quick Launch  This software is used to install a network

•

operating system onto the server. The CD-ROM also contains various drivers and on-line documentation.

System Configuration Utility (SCU)  This utility is available to configure the

•

server when relocating, adding, or removing EISA/ISA/PCI expansion boards and when changing the server’s factory-defined settings. The SCU is available on the Quick Launch CD-ROM.

RAID Configuration Utility  This utility is available for RAID-ready servers

•

only. This utility is available to configure the RAID array. The RAID configuration utility is available on the Quick Launch CD-ROM.

BIOS Upgrade Utility  This utility is available to update or restore the

•

server’s BIOS. The BIOS Upgrade Utility is available on the Internet.

SCSI

•

the onboard SCSI controller and SCSI devices. The SCSI available each time you boot your server.

Diagnostics  This utility is used to verify server operation. The diagnostics

•

utility is available on the Quick Launch CD-ROM.

Utility  This utility allows you to configure and view settings of

Select

Utility is

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Server Software and Utilities

ServerWORKS Quick Launch

ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the

Launch Getting Started

guide.

Creating Diskettes and Viewing On-line Documentation

Use the following procedure to create diskettes using the Quick Launch CD-ROM

and to view on-line product documentation.

1. Power on your server and boot the ServerWORKS Quick Launch CD-ROM.

2. Select the “User Documentation” button to view on-line product documentation.

3. From the Quick Launch Main Screen, select the “Installations & Utilities” button and then the Utility tab to create driver and utility diskettes.

4. Insert a DOS-formatted diskette into drive A, and choose the utility or driver you wish to copy and select Continue.

5. Repeat this procedure for all the utilities and drivers you wish to copy.

ServerWORKS Quick

System Configuration Utility (SCU)

The server was pre-configured at the factory using the System Configuration Utility (SCU). This means that the server’s hardware (processor modules, memory, cache, mass storage devices, expansion boards, etc.) has been identified and configured for optimum performance. If you need to make changes to this configuration, DIGITAL recommends that you use the SCU along with the information provided in this section.

Refer to “Starting the SCU” described later in this chapter. Refer to Appendix C, “SCU Features,” for more details about the SCU. Refer to the ServerWORKS Quick Launch Getting Started guide and the README.TXT

file, which is located on the Quick Launch CD-ROM, for additional information.

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Server Software and Utilities

When to Run the SCU

Always run the SCU each time you add, remove, or relocate ISA, PCI and/or EISA expansion boards to reconfigure server resources (IRQs). You should also run the SCU if the main logic board changed, after adding a processor module, or after adding memory modules.

If the main logic board changes or a processor module is added, run the SCU (select the option “Configure Computer”) to update the serial numbers of the components. For more information on how to change the serial numbers, refer to Chapter 4, “Obtaining Information About The Server.”

Typically, the server displays a message such as

F1 to Continue

the instructions displayed on the SCU screens.

. Select how you want to access and run the SCU by following

Run SCU Utility.....Press

Configuring Expansion Boards

Each time you add, remove, or relocate any EISA/ISA/PCI expansion board, you need to run the SCU to identify their operating characteristics, server resource requirements, and slot locations. Based on this information, the SCU will then automatically assign the proper server resources to EISA expansion boards, enable PCI boards, and inform you as to what jumper or switch settings need to be manually set on ISA expansion boards to avoid resource conflicts.

The SCU identifies an expansion board’s operating characteristics and resource requirements through Configuration (.CFG) files. These files contain main logic board, EISA, PCI, and ISA expansion board vital characteristics and the server resources they require for proper operation. Before you can configure the server, you must copy the CFG files (and overlays if applicable) supplied with the additional EISA expansion boards you installed to either the SCU directory on your hard disk drive or the SCU diskette that you created earlier.

As an added feature, the SCU creates and stores all setup changes in a System Configuration (.SCI) file. This file is automatically generated when you run the SCU. Afterwards, this SCI file can be used on any DIGITAL Server th a t i s identically configured and can serve as a backup to the EISA configuration stored in NVRAM memory.

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Server Software and Utilities

Starting the SCU

The SCU is located on the ServerWORKS Quick Launch CD-ROM disk. The SCU options are shown in Figure 2-1. If this is your first time using the SCU, it is recommended that you select “Learn About Configuring your Computer” for detailed information on using the SCU. If this is a subsequent session, refer to the appropriate sections in this chapter to change the server’s configuration.

You can start the SCU in one of three ways:

1. During the Quick Launch boot process, if a DOS partition was created, the SCU was copied to the partition on the hard disk drive. This allows you to run the SCU anytime from the DOS partition.

At the MS-DOS prompt change to the SCU directory and type:

SCU.BAT

2. Creating a bootable SCU diskette by using the Quick Launch CD-ROM and selecting the the

Utilities

page, select the appropriate BIOS level for the server that the

Installations & Utilities

button and then the

Utilities

SCU is being created for (if this is being done on the server, the default BIOS that is highlighted is the BIOS of that server)

Afterwards, you can run the SCU anytime by booting the diskette you created.

page. On

3. You can also run the SCU by inserting the Quick Launch CD-ROM disk, rebooting the server, and pressing and holding the right [ALT] key during the boot process to display the SCU.

NOTE:

the server, the SCU will be invoked automat ically when you boot from the Quick Launch CD-ROM disc. The . SCI f ile is not saved when you use this method to run the SCU.

2-4

If EISA (in some cases, PCI) cards have been added t o

Page 26

Welcome Screen

Main Menu

Server Software and Utilities

Set Date Set Time

Learn About Configuring

Your Computer

Maintain System

Configuration Diskette

Step 1: Important EISA Configuration Information Step 2: Add or Remove Boards Step 3: View or Edit Details Step 4: Examine Switches or Print Report Step 5: Save and Exit

Create a Backup SCI File Load a Backup SCI File Copy/Update CFG Files Copy/Update SCI Files Delete CFG Files Delete SCI Files Return to the Main Menu

Note:

message displays: The following changes have automatically been made: [ Action: ]

Figure 2-1 . SC U M a in Me nu Opt ions

Configure Computer

See Note

If new boards are found, the following

Configure Computer

With System

Default

See Note

DEC0045

2-5

Page 27

Server Software and Utilities

Using the SCU

To use the SCU:

1. Turn on the server and allow the Power-On Self Test (POST) to complete. If POST detects an error, take the appropriate steps to correct the problem.

After the problem has been resolved, restart the server.

2. Start the SCU using one of the three methods described previously.

3. Press [Enter] to display the SCU introductory screen.

NOTE:

menu item. Press [F1] at anyt ime t o display a help screen. Press [Esc] to remove a help screen.

The SCU contains help pop-up screens for any selected

4. If no configuration errors appear, the Welcome screen displays. Press [Enter] to display the Main menu. If a configuration error appears, the Welcome screen displays information

about the error and tells you to reconfigure the server.

5. Step through the menu items to familiarize yourself with the SCU.

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Page 28

Server Software and Utilities

SCU Keyboard Function Keys

The following table lists the keyboard function keys used to scroll through the menu screens, and select specific menu items in the SCU.

Keyboar d K e y Function

[↓] Moves the cursor down one menu item. [↑] Moves the cursor up one menu item.

] Moves the cursor one character to the right.

[

→

] Moves the cursor one character to the left.

[

←

[Enter] Displays the available user-selectable settings for the highlighted option or

[F6] View, change, or lock available resources for the highlighted option. [F10] Press [F10] to complete a step. [F1] Displays the selected menu item’s help screen. [Esc] Returns the monitor screen to the previously selected menu item.

selects the highlighted menu item.

Configure Computer

This option provides step-by-step instructions on how to configure the server when adding, removing, or relocating expansion boards and when changing operating parameters.

Select one of the following menu options:

“Configure Computer with System Default”  Loads the SCU default

•

settings. “Configure Computer”  Instructions are displayed. Complete the

•

instructions if you are performing an initial configuration on the server. If this is a subsequent configuration, refer to the appropriate menu item to update the server’s configuration.

2-7

Page 29

Server Software and Utilities

Setting the Date and Time

Use these two SCU options to reset the date and time maintained by the server’s battery.

To access this menu item:

1. Start the SCU using one of the three methods described in “Starting the SCU.”

2. Press [Enter] to display the SCU main menu.

3. Configure the server for the current date and time by selecting the and

Set Time

options.

Maintain System Configuration Diskette

Select this option to maintain Configuration (CFG) files and System Configuration Information (SCI) files.

To access this menu item:

1. Start the SCU using one of the three methods described in “Starting the SCU.”

2. Press [Enter] to display the SCU main menu.

3. Select the then press [Enter].

4. Select a menu item and complete the displayed instructions for that item.

Afterwards, the following menu options are available:

Create a backup SCI file

•

Load a backup SCI file

•

Copy/update CFG files

•

Copy/update SCI files

•

Delete CFG files

•

Maintain System Configuration Diskette

Set Date

option, and

2-8

Delete SCI files

•

Return to the Main Menu

•

Page 30

Server Software and Utilities

RAID Configura tion Ut ility

RAID-ready DIGITAL Servers in c lude a RAID adapter and RAID configuration utility. The RAID configuration utility appears when you boot the server with the ServerWORKS Quick Launch CD-ROM disc. Use this utility to configure your RAID array.

NOTE:

DACCF utility for the Mylex controller to enable Ultra SCSI data transfers.

If you are configuring the ser ver f or Ultr a SCSI, use t he

Refer to the RAID User’s Manual on the Quick Launch CD-ROM. Select the “User Documentation” button.

BIOS Upgrade Utilit y

All servers have BIOS software in a flash (ROM) chip located on the main logic board. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as keyboard and disk drives.

You can upgrade the server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. The “BIOS upgrade” switch (J35-SW1) on the main logic board must be set to ON before you can upgrade the system BIOS.

BIOS upgrades are available on the Internet. For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver upgrades, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

CAUTION:

upgrading the server BIOS.

When upgrading the BIOS, you must remove any video expansion boards and enable the onboard VGA. In the rare event that you may need to use the crisis recovery diskette, the server will require that the onboard VGA be used in this mode.

A crisis recovery diskette should be created before

2-9

Page 31

Server Software and Utilities

SCSI

Select

The DIGITAL se r ve r co m e s w i th a n A daptec wide Ultra SCSI adapter and a SCSI without opening the server.

Use SCSI

Check factory default settings for each device on the wide Ultra

•

Change SCSI device settings that might conflict with other SCSI devices.

•

Perform low-level formatting on new wide Ultra SCSI disk drives.

•

To start the S C SI Press [Ctrl] + [A] when the Adaptec BIOS banner appears during the boot process

and before the end of the device information display.

Utility

configuration utility. This utility allows you to change adapter settings

Select

to:

Select

configuration utility:

Select

NOTE:

SCSI

If you are configuring the ser ver f or Ultr a SCSI, use t he

Select

utility to enable Ult r a SCSI data transfers.

SCSI bus.

2-10

Page 32

Server Software and Utilities

Diagnostics

Diagnostic software is shipped with every DIGITAL Server on th e Qu i ck Launch CDROM. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). The diagnostic software includes:

AMIDiag base diagnostic (processors, memory, and main logic board

•

components tests) from American Megatrends DIGITAL vendor extended tests (SCSI, network, storage, and RAID)

•

Extensive on-line help and the

•

The diagnostic program is a stand-alone MS-DOS package that can be run from diskettes or from the DOS partition on the server’s hard disk drive.

To access the supplied diagnostic software:

During the server installation process, the diagnostic software will be

•

automatically copied to a subdirectory on the DOS partition (only if you selected the option to create a DOS partition). This allows you to run the diagnostic software from the DOS partition you created.

AMIDiag User’s Guide

Using the Quick Launch CD-ROM, you can create bootable diagnostic

•

software diskettes. This allows you to run the diagnostic software using the diskettes you created.

NOTE:

diagnostics to diskettes and then use these diskettes t o r un t he diagnostics on the server.

DIGITAL strongly recommends t hat you copy the

2-11

Page 33

Server Software and Utilities

To run the diagnostics from the DOS partition, perform the following:

1. At the MS-DOS prompt, type:

C:\diag\diagnose.bat

2. After the server boots, choose MS-DOS from the boot selection.

3. Once the diagnostics begin, the main screen appears.

To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following:

1. Insert the Quick Launch CD-ROM into the drive and boot the server or from a PC or workstation, use Windows File Manager or Explorer and run:

2. From the Quick Launch main menu, select

3. Select the

<cd-rom>:\QLAUNCH.EXE.

tab and then select the server model.

Utilities

Installations & Utilities.

4. Insert a blank MS-DOS formatted diskette into drive A and select

Diagnostics

5. Select

Continue

. Afterwards, remove the diskette for safekeeping.

6. Choose the next diagnostic diskette from the list and then select Create all the diskettes labeled “Diagnostics.”

Continue

2-12

Page 34

SCU Features

Introduction

After entering the SCU, you can edit a variety of resources and configure the server for the most optimized condition. The following tables list the SCU options that are available in

the SCU

3-1

Page 35

SCU Features

System - DIGITAL Server 7100

Menu Fields Settings Comments

System processor type

System processor clock

System base memory

System extended memory

System extended memory mode

System information

System language Not user selectable English only.

Not user selectable Displays the type of the processor that is

Not user selectable Displays the clock of the processor that is

Not user selectable Displays the amount of base (conventional)

[memory amount], AT-bus space disabled

[memory amount], AT-bus space enabled at F00000h, 1M

[memory amount], AT-bus space enabled at E00000h, 2M

[memory amount], AT-bus space enabled at C00000h, 4M

Compatibility Non-compatibility

Not user selectable Displays the version of the server BIOS.

(1)

resident on the main logic board.

memory each time the server boots. Displays the amount of extended memory

each time the server boots. You can select disabling or enabling one of

three memory ranges that could be used by expansion boards.

Selects the means for supporting extended memory above 64 MB. Select [Compatibility] for using conventional service in BIOS.

Select [Non-Compatibility] for memory support above 64 MB when using Windows NT v3.1 or above.

Also, the resources occupied by the server BIOS can be viewed via this selection.

3-2

(1)

Factory default setting

Page 36

System Management Group

Menu Fields Settings Comments

System reserved resources

Main logic board information

CPU module 1 information

CPU module 2 information

Memory module 1 information

Memory module 2 information

(1)

Factory default setting

Asset Number Always shown as installed. Select [Enter] to display

Asset Number Select [Enter] to display main logic board information

Asset Number If processor module 2 is installed, select [Enter] to

Asset Number If memory module 1 is installed, select [Enter] to

Asset Number If memory module 2 is installed, select [Enter] to

SCU Features

the Asset number of the server. The Asset number can be changed by the user.

including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset number is the only item that can be changed by the user.

display processor module 2 information including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset number is the only item that can be changed by the user.

display memory module 1 information including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset number is the only item that can be changed by the user.

display memory module 2 information including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset number is the only item that can be changed by the user.

3-3

Page 37

SCU Features

Diskette Drive Group

Menu Fields Settings Comments

Integrated diskette controller

Diskette drive A Not Installed

Diskette drive B Not Installed

Exchange diskette drives

Diskette write protection

(1)

Factory default setting

Enabled Disabled

5.25” 360 KB drive

5.25” 1.2 MB drive

3.5” 720 KB drive

3.5” 1.44 MB drive

3.5” 2.88 MB drive

5.25” 360 KB drive

5.25” 1.2 MB drive

3.5” 720 KB drive

3.5” 1.44 MB drive

3.5” 2.88 MB drive Disabled

Enabled

Disabled Enabled

(1)

Enables or disables the onboard diskette controller. The onboard diskette controller must be disabled if an external diskette controller performs the interfacing to the diskette drives.

Sets the size and density of diskette drives.

(1)

Sets the size and density of diskette drives.

Allows you to logically exchange physical diskette drive designation. Enabling this function allows you to boot diskette software that is compatible with physical drive B: instead of physical drive A:.

Enables or disables the selected diskette drives to be write-protected at the disk drive level. Enabling this option means writing data to a diskette is prohibited. However, you can still read data from the diskette.

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Page 38

Boot Options Group

Menu Fields Settings Comments

Boot option A: then C:

POST errors Enabled

Floppy check Enabled

Summary screen Enabled

OCP soft banner Not installed

(1)

Factory default setting

C: then A: C: only A: only

Disabled

Installed

(1)

SCU Features

Each time the server boots, it will load the operating system from the sequence selected.

If enabled, the server pauses and displays POST errors. To continue, Press <F1>.

Enabling this option forces the server to verify the diskette type during boot.

Enables or disables the ability to display the server’s configuration during boot.

If installed, you can define a 16 character string that appears on the Operator Control Panel (OCP).

3-5

Page 39

SCU Features

Integrated Peripherals Group

Menu Fields Settings Comments

Video type VGA or EGA

CGA 80 columns Monochrome

Monitor type Color

Monochrome

Mouse port Disabled

Enabled

Parallel port Disabled

Compatible mode

Bi-Directional Mode

EPP 1.7 mode EPP 1.9 mode

ECP mode

Serial port 1 Disabled

Enable at: 3F8h-3FFh (IRQ4) Enable at: 2F8h-2FFh (IRQ3) Enable at: 3E8h-3Efh (IRQ4) Enable at: 2E8h-2Efh (IRQ3)

Serial port 2 Disabled

Enable at: 3F8h-3FFh (IRQ4) Enable at: 2F8h-2FFh (IRQ3) Enable at: 3E8h-3Efh (IRQ4) Enable at: 2E8h-2Efh (IRQ3)

(1)

Factory default setting

(1)

Sets the video controller type.

Sets the type of monitor connected to the server: Color or Monochrome.

Enables or disables the onboard PS/2 style mouse port.

Selects the Enhanced Parallel Port (EPP) mode.

Selects the standard printer connection.

Selects the PS/2 compatible mode to receive data.

Selecting EPP 1.7 or EPP 1.9 is based on what EPP version your printer supports. If you are not sure what version your printer supports, use the default setting.

Sets the Extended Capabilities Port (ECP) mode.

Enables or disables onboard serial port 1 at the specified address and IRQ.

Enables or disables onboard serial port 2 at the specified address and IRQ.

3-6

Page 40

Keyboard Features Group

Menu Fields Settings Comments

NumLock Auto

Key Click Disabled

Keyboard autorepeat rate

Keyboard autorepeat delay

(1)

Factory default setting

(1)

Off On

Enabled 30/sec

26.7/sec

21.8/sec

18.5/sec

13.3/sec 10/sec 6/sec 2/sec

1/4 sec 1/2 sec 3/4 sec 1 sec

(1)

SCU Features

Selects the power on state for Numlock. If Auto is selected, the server turns on Numlock if it detects a numeric keypad.

Enables or disables the audible key click feature.

Sets the number of times a second to repeat a keystroke while you hold the key down.

Sets the delay time after a key is held down before it begins to repeat a keystroke.

3-7

Page 41

SCU Features

Shadow Options Group

Menu Fields Settings Comments

Shadow video BIOS ROM

Shadow C8000hCBFFFh

Shadow CC00hCFFFFh

Shadow D0000hD3FFFh

Shadow D4000hD7FFFh

Shadow D8000hDBFFFh

Shadow DC000hDFFFFh

(1)

Factory default setting

Enabled Disabled

Disabled Enabled

(1)

The main logic board reserves an area of DRAM for a copy of video BIOS ROM. This DRAM called “shadow memory” is write-protected and has the same addresses as the video BIOS ROM locations. When you shadow video BIOS ROM, the ROM image is copied into an appropriate area in DRAM. This increases the server’s performance because the video BIOS instructions are in fast DRAM instead of low speed ROM. For PCI VGA devices, video BIOS is always shadowed in C0000h-C7FFFh, regardless of this field’s setting.

Allows you to disable or enable the shadowing request for optional ROM at the corresponding addresses.

3-8

Page 42

Security Options Group

Menu Fields Settings Comments

Supervisor password Not installed

User password Not installed

Password on boot Enabled

Quick lock hot-key Disabled

Diskette access Supervisor

Network server Disabled

System backup reminder

Virus check reminder Disabled

(1)

Factory default setting

Installed

Disabled

Alt-Ctrl-F1 through Alt-Ctrl-F12

User

Enabled

Disabled Daily Weekly Monthly

Daily Weekly Monthly

(1)

Allows you to set a supervisor password. If set, you will be prompted to enter a password prior to

accessing the SCU.

(1)

Can only be set in the condition that the Supervisor password is set. This password functions with “Password on Boot” or “Quick Lock Hot-Key.”

Enables or disables password entry on boot. If enabled, the server will prompt you to enter the password, either the User password or the Supervisor password.

Enables or disables the Quick Lock function. When enabled, you can lock both the keyboard and PS2 mouse by pressing the defined hot key, Alt-Ctrl-[key].

During the lock state, if a user password is entered, the keyboard and PS2 mouse will function again.

If set to supervisor, the diskette can only be accessed if the server is booted via a supervisor password. Otherwise, the diskette is free to be accessed.

When enabled, the server does not require a keyboard to function and therefore, keyboard error messages which might occur during POST will be ignored.

Allows you to display a backup reminder message at boot (daily, every Monday, or the 1st of every month).

Allows you to display a virus check reminder message at boot (daily, every Monday, or the 1st of every month).

SCU Features

3-9

Page 43

SCU Features

Cache Options Group

Menu Fields Settings Comments

Internal cache Enabled

External cache Disabled

Cache system BIOS ROM

Cache video ROM Enabled

(1)

Factory default setting

(1)

Disabled

Write through Write back

(1)

Enabled Disabled

(1)

Disabled

Advanced Control Group

Menu Fields Settings Comments

CPU to PCI Write Posting

OPBC PCI to CPU Write Posting

OPBC CPU Line Read Pre-Fetch

2nd OPB CPU to PCI Write Posting

2nd OPB PCI to CPU Write Posting

(1)

Factory default setting

Disabled Enabled

(1)

Enables or disables the server’s processor internal cache operation.

Allows you to select the external cache operation type.

Enables or disables caching request for server BIOS ROM (F0000h to FFFFFh).

Enables or disables the server to cache the video BIOS in the C000 to C7FFh segment.

When enabled, allows processor writes to the PCI to be posted in the compatibility OPB chipset.

When enabled, allows PCI writes to the processor to be posted in the compatibility OPB chipset.

When enabled, allows the compatibility OPB chipset’s PCI memory read line commands to pre-fetch additional processor cache lines.

When enabled, allows processor writes to the PCI to be posted in the 2nd OPB chipset.

When enabled, allows PCI writes to the processor to be posted in the 2nd OPB chipset.

3-10

continued

Page 44

Menu Fields Settings Comments

2nd OPB CPU Line Read PreFetch

CPU in order queue depth

APIC & MP table Disabled

ECC interrupt Disabled

GAT mode Enabled

System arbitration CPU Bus first

(1)

Factory default setting

Disabled

(1)

Enabled

(1)

8 1

MPS 1.1 MPS 1.4

(1)

IRQ14, Shared IRQ14, Non-Shared IRQ15, Shared IRQ15, Non-Shared

(1)

Disabled

(1)

EISA Bus first Full Rotation

When enabled, allows the 2nd OPB’s PCI memory read line commands to pre-fetch additional processor cache lines.

Allows you to select the depth of the processor inorder-queue.

Applicable to single processor configurations only, always enabled for Multi-Processing (MP) operating system configurations. When set to MPS 1.1 or MPS

1.4, the processor’s Advanced Programmable Interrupt Controll e r (APIC) is enabled, and the MP table used by MP operating systems will be created.

: This parameter must be disabled for NetWare

Note

3.12 single processor systems. Enables the Error Correction Code (ECC) interrupt. If

enabled, you can select IRQ14 or IRQ15 as the ECC interrupt. You can also define the IRQ as shared with other devices, such as EISA or PCI devices.

Should be enabled only when an ISA bus mastering card is installed in the server. Disable it for all other configurations.

This option controls the operating modes of the server’s PCI arbiter. The arbiter controls the arbitration priorities for EISA, PCI, and processor buses.

SCU Features

3-11

Page 45

SCU Features

EISA or PCI Devices Group

Menu Fields Settings C omments

EISA [slot#] - [device] You can edit resources provided by the expansion

PCI [slot#] - [device] PCI function 1

Embedded - [device] PCI function 1

Embedded - PCI VGA controller PCI function 1

Standard VGA resources

Enabled Disabled

board’s vendor. Please refer to the menu displayed on this item.

Whenever PCI devices are installed in the PCI slots, the device is automatically added. You can enable or disable this device. If enabled, you can set the related resources based on the menu the SCU di splays.

Three kinds of PCI devices can be identified as Embedded devices. The first are onboard PCI devices. The second are the PCI devices beyond 10 PCI devices that have been identified and shown as the normal PCI devices. The third are the PCI devices that share the same IRQ with the PCI devices displayed as the normal PCI devices. When enabled, all the resources shown on the menu can be changed.

Onboard PCI VGA device.

Enables or disables the compatible VGA resources.

3-12

Page 46

Troubleshooting

Introduction

This chapter provides troubleshooting information. The sections that follow describe specific problems, probable causes, and recommended actions to pursue if the server fails. Information includes:

Initial Troubleshooting

•

Diagnostics

•

Obtain Server Information Using the SCU and Server Management

•

Software Status, POST, and OCP Messages

•

Processor Voltage and Temperature Ranges

•

Advanced Troubleshooting

•

4-1

Page 47

Troubleshooting

Initial Troubleshooting

Follow these general procedures to troubleshoot the DIGITAL server.

Record all configuration information and have it readily available.

•

Turn off the server, wait until all hard disk drives completely spin down, and

•

then turn it back on. Ensure that all cables and connections are secure.

•

Make sure all necessary video, printer, and application device drivers are

•

properly installed. Try not to troubleshoot more than one problem at a time.

•

Try to duplicate the problem.

•

Run the diagnostic software.

•

Run the SCU.

•

Run the SCSI or RAID configuration utility if you have problems after

•

connecting devices.

4-2

Page 48

Diagnostics

The diagnostic software is a versatile tool that can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). You should run the diagnostic software in the following situations:

The server fails to boot or load the operating system software.

•

The server fails to boot or load the operating system software after you add

•

additional hardware such as more memory, additional processors, additional SCSI devices, or expansion boards.

The operating system hangs repeatedly and no changes have been recently

•

added to the software such as service packs or a new application. You suspect a server hardware failure.

•

You want to validate server operation.

•

An intermittent hardware problem exists.

•

Troubleshooting

4-3

Page 49

Troubleshooting

Running the Diagnostics

To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure:

1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server.

2. Use the arrow keys to highlight the desired test.

3. Press [Enter].

For additional troubleshooting information refer to the AMIDiag User’s Guide, located on the Quick Launch CD-ROM.

Running Quick Tests or Groups of Tests

Function keys can be used to select and run groups of tests. A list of function keys is available by pressing the F9 key. The following list includes examples of how to run Quick Tests or Groups of Tests.

To run Quick Test, press F8 to select tests, then F10 to run all the selected

•

tests.

4-4

To run all Memory tests, press F6 to select tests listed on the menu, then

•

press F10 to run all the selected tests. To run all tests from all menus, press F7 to select all tests, then press F10 to

•

run all the selected tests.

Page 50

Running DIGITAL Vendor Extended Tests

To run D IGITAL V endor Extended Tests from a diskette:

1. Inse rt th e D IGITA L Vendor Extended Tests diskette for the selected device and then boot the server or type

Troubleshooting

A:\DMENU

2. Select the desired test.

Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

Running Diagnostics Tests from the Hard Disk Drive

To run diagnostic tests from the server’s hard disk drive, perform the following:

1. Boot the system and select MS-DOS from the boot menu.

2. At the C:\> prompt, type: \DIAG\DIAGNOSE.BAT This will setup the CONFIG.SYS and AUTOEXEC.BAT files to run the

diagnostics and then reboot the server. Select MS-DOS againa and the AMIDIiag program will load. Note that the original CONFIG.SYS and AUTOEXEC.BAT are restored before the diagnostics load.

3. Select the test or group of tests using the arrow keys and function keys previously defined. DIGITAL Vendor Extended Tests can also be run from

User

menu.

the

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Page 51

Troubleshooting

Obtaining Information about the Server

The DIGITAL Se r ve r p ro v ides the following system information for the main logic board and the processor module configured on the server:

Asset number  User definable field for tracking these components

•

Part number  DIGITAL pa rt n u m b e r

•

Revision number  Board assembly revision number

•

Serial number  Serial number of the board assembly

•

Artwork number  Revision of the printed circuit board

•

The System ID is also located on the main logic board and processor module. The System ID contains the following information:

Model number  Server model number

•

Serial number  Server serial number

•

System asset number  User definable field for tracking the system

•

4-6

Page 52

Troubleshooting

The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1).

Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components. In addition, the software can detect when you change the server configuration by adding or removing either component.

You can obtain information about the server’s configuration by running the SCU or by using ServerWORKS management software.

Asset# Part# Revision# Serial# Artwork# System ID

DIGITAL Server

7000 Series (System ID)

Asset# Part# Revision# Serial# Artwork# System ID

Processor Module Memory Module

Asset# Part# Revision# Serial# Artwork# System ID System Asset#

Main Logic Board

DEC1409

Figure 4-1 . D IGITA L Server Component Information

4-7

Page 53

Troubleshooting

Obtaining Information Using the SCU

You can use the SCU to check the Serial number, Revision number, and Asset number for the main logic board and Pentium Pro processor configured in the server. For example, if you change the main logic board or processor module in the server, you must run the SCU to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory. The SCU will check the new main logic board or processor module and detect the System ID mismatch.

You can view the details for the main logic board or processor module simply by selecting either the main logic board or processor module. Once selected, the Serial number, Revision number, and Asset number display. The SCU then lists the server model number and server serial number information stored on the main logic board or processor module. You can then confirm the correct model number and serial number. This data is available on the label located on the server back panel.

Obtaining Information Using Server Management Software

The DIGITAL se r ve r i s s hipped with the DIGITAL Se rv e rWOR K S M anager software. ServerWORKS Manager is a workgroup and server management product for DIGITAL’s fa m i l y o f s e rv e rs . Se r ve r WOR KS Manager uses the Simple Network Management Protocol (SNMP) environment to assist the Network or Server administrator by constantly monitoring the network for problems.

DIGITAL Ser ve r WOR KS Manager is based on an open architecture that enables seamless integration and interoperability with popular enterprise management software packages such as Computer Associates’ POLYCENTER Manager/NetView, Hewlett-Packard’s OpenView UX for Windows, and IBM’s Netview/6000 AIX. Also included with ServerWORKS Manager are Network Operating System (NOS) Agents for Windows NT V3.51 and V4.0, Novell NetWare V3.12 and V4.x, and SCO UNIX V5.0. The OS/2 NOS includes its own agent and can also be managed from ServerWORKS Manager.

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Troubleshooting

DIGITAL Ser ve r WOR KS Manager allows the Network or Server Administrator to perform the following functions on the server:

Manage DIGITAL PC pri n t, file, and application servers supported by

•

DIGITAL ser ve r s u s ing a Windows-based graphical user interface (GUI) for point and click simplicity.

Display server component information that provides critical information such

•

as processor and file system utilization and information about the network interface.

Automatically build a database of the network by Autodiscovering all SNMP

•

network resources and display the nodes discovered during Autodiscovery on a color-coded topological map.

Poll all network devices at intervals defined by the administrator.

•

Perform an in-depth network analysis to continuously monitor the status of

•

the network. Set alarms and alerts for specified events on all network devices, as well as

•

the network itself, to spot problems early and avoid costly downtime.

Refer to th e D IGIT AL ServerWORKS Manager Overview and Installation Guide for more information on how to use ServerWORKS Manager to view and be notified of events on the server.

You can also manage the DIGITAL Server wi th o th e r S N MP -b a s e d managers.

Refer to th e D IGIT AL ServerWORKS Manager Overview and Installation Guide for more information.

Displaying Server Status Using the Hardware

There are two types of information displayed when the DIGITAL Server is operating:

Normal status messages

•

Error messages

•

During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor. Some POST messages are also displayed on the OCP panel. When an error occurs, an error message is displayed on both the monitor and OCP panel and a beep is sounded from the server’s speaker.

Messages displayed on the OCP panel can also be seen by using the DIGITAL ServerWORKS Manager.

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Troubleshooting

Server Status Messages

Component Possible Failures Result

Main logic board voltages: +12, +5, +3.3, and -12V

Fans 1, 2, 3, 4 The primary fans (fans 1 and 3) fail. The redundant fans will activate.

Processor module voltages

Processor failure A processor failure:

Processors present The incorrect number of processors

The voltages are outside of the power good range.

The voltage exceeds the upper limit. The server will shutdown after 5

The voltage falls below the lower limit. A warning message displays and

The primary fans (fans 1 and 3) and redundant fans (fans 2 and 4) do not operate.

The voltages are outside of the power good range.

The voltage exceeds the upper limit. A warning message displays and

The voltage falls below the lower limit. A warning message displays and

Internal

Over temperature

are present in the server.

An error message displays and a warning beep sounds.

minutes.

a warning beep sounds.

The server will shutdown after 10 minutes.

A message displays and a warning beep sounds.

a warning beep sounds.

An error message displays and a warning beep sounds.

Usually caused by a fan failure and the result is that the server shuts down.

A message displays indicating the number of processors are present in the server.

4-10

continued

Page 56

Component Possible Failures Result

Processor temperature sensing

Power supplies present

Power supply failure The temperature exceeds the upper limit

The temperature exceeds 82 °C (179.6 °F).

The temperature exceeds the warning level >85 °C (>185 °F).

The temperature exceed the upper limit >90 °C (>194 °F).

The incorrect number of power supplies are present with good status in the server.

or the voltages are out of range.

The backup fans will activate without any warning.

If the temperature drops below 80 °C (176 °F), the backup fans will be turned off.

A warning message displays and a warning beep sounds. If the temperature exceeds the warning level for more than five minutes, the server will shut down.

The server will shut down.

A message displays indicating the number of power supplies present in the server.

Power supply shuts down, an error message displays, and a beep sounds.

Troubleshooting

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Troubleshooting

POST OCP Messages

The following table lists the messages, both normal and error, that will display on the server’s OCP panel during POST and any beeps that might sound when an error occurs.

NOTE:

To disable the speaker, press the appropr iate but ton located below the OCP once after a beep sounds. To enable it, repress the button once.

POST Code s

POST Code Descriptions

BIOS ROM checksum 1-2-2-3 Test DRAM refresh 1-3-1-1 Test 8742 keyboard controller 1-3-1-3 RAM failure on address line

xxxx RAM fa ilure on data bits xxxx

of low byte of memory bus RAM fa ilure on data bits xxxx

of high byte of memory bus Check ROM copyright notice 2-1-2-3 Unexpected interrupts test 230 Unexpected int 2-2-3-1

(1)

Count down codes are displayed on the server’s monitor.

Count Down Code

Normal OCP

(1)

Display

OCP Error Display

Beep Codes

1-3-4-1

1-3-4-3

1-4-1-1

continued

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Troubleshooting

POST Code Descriptions

Shadow ROMs 220 Shadow ROMs test Test DRAM refresh 512K and

640K Extended memory test 200 Ext. mem test Memory test fail Set cache registers 190 Set cache regs. Cache configuration 180 Cache config. Cache fail Real-time clock test 170 Real time clock RTC fail

Keyboard test 160 Keyboard test KBC-8042 fail

Initial hardware interrupt 150 Init HW int Co-processor test 140 Co-processor t est Serial ports test 130 Ser. Ports test Parallel ports test 120 Par. ports test Initiate onboard SIO 110 Init super I/O Mouse test 100 Mouse test Testing diskette drives 90 Floppy disk test FDD A or B error Testing hard disk drives 80 Hard disk test

CPU

search Search for option ROMs Scan option ROM OPROM chksum bad 1-2 Enable IRQs 20 Enable IRQs Setting time of day 10 Set time of day One short beep before boot 1

(1)

Count down codes are displayed on the server’s monitor.

Count Down

(1)

Code

210 512-640K DRAM

50 Search other CPU

Normal OCP Display

OCP Error Display

RTC dead battery CMOS chksum bad

Keyboard fail

Beep Codes

Boot Codes

Boot Code Descriptions

Do a complete RAM test 3-3-3-3-3 Boot the flash program 1 Boot code was read OK 3-1-1

Normal OCP Display

OCP Error Display

Beep Codes

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Troubleshooting

OCP Messages

During certain failure conditions, including out-of-range conditions, an error message will display on the OCP panel and a corresponding error code will sound from the server’s speaker.

NOTE:

located below the OCP once after a beep sounds. To enable it, repress the button once.

To disable the speaker, press the appropr iate but ton

Hot keys are defined in BIOS as [CTRL] + [ALT] +[1] and enable toggling of the OCP display status messages just as though the OCP button were pressed.

NOTE:

request service from t he O CP.

Hot keys do not work during POST or during host server

If you do not press keys or buttons for some time, the LCD backlight will be disabled until you press a key. The time is set by the host server.

You can examine the server status messages by pressing the OCP switch located on the front panel repeatedly to sequence through the status list. The OCP switch is disabled during POST, during host request service from the 8031, or if an error is detected. The following table lists and describes the status messages and the error messages that display on the server’s OCP panel. Also included are possible actions to take if a problem persists.

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OCP Status and Error Messages

Troubleshooting

Status Normal OCP

Display

CPU ambient temperature

Power supply status

Fan status Sys fans OK Sys fan 1 fail

CPU status 6000MPn

CPU1 temp=xxxC CPU2 temp=xxxC CPU3 temp=xxxC CPU4 temp=xxxC

P/S1 OK P/S2 OK

n = CPU number

OCP Error Display

CPU1 over heat CPU2 over heat CPU3 over heat CPU4 over heat

P/S1 fail P/S2 fail

Sys fan 2 fail Sys fan 3 fail Sys fan 4 fail

CPU1 fail

CPU2 fail

CPU3 fail

CPU4 fail

No CPU exists No processors are present in the server.

Description of Error Display /A ctio n

Temperature of processor 1 is out of range. Temperature of processor 2 is out of range. Temperature of processor 3 is out of range. Temperature of processor 4 is out of range.

Action: Verify fans are operational. Action: Check that heat sink is correctly

attached to the processor chip. Power supply 1 is not working.

Power supply 2 is not working. Action: Check that power supply cables and

connectors are connected correctly. Fan 1 is not working.

Fan 2 is not working. Fan 3 is not working. Fan 4 is not working.

Action: Check that fan connectors are connected correctly.

Internal defect of processor 1 or internal temperature exceeds the upper limit.

Internal defect of processor 2 or internal temperature exceeds the upper limit.

Internal defect of processor 3 or internal temperature exceeds the upper limit.

Internal defect of processor 4 or internal temperature exceeds the upper limit.

Action: Reboot server and check if the failed processor is still malfunctioning during POST.

continued

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Troubleshooting

Status Normal OCP

Display

System voltages Sys voltages OK Sys +12V = xxxV

CPU voltages CPU voltages OK VRM1 y.yyV=x.xxV

Memory size information

System BIOS revisio n

8031 BIOS revision

xxxxxMB

BIOS Vx.yy x = main version

8031 Vx.yy x = main version

OCP Error Display

Sys +5V = xxxV Sys 3.4V = xxxV Sys -12V = -xxxV

VRM2 y.yyV=x.xxV

VRM3 y.yyV=x.xxV

VRM4 y.yyV=x.xxV

Description of Error Display /A ctio n

+12V is out of tolerance. + 5V is out of tolerance. +3.4V is out of tolerance.

-12V is out of tolerance. Action: Check that power supply cables and

connectors are connected correctly. Voltage Regulator Module (VRM) 1 should be

y.yy volts and is being measured at x.xx volts.

VRM 2 should be y.yy volts and is being measured at x.xx volts.

VRM 3 should be y.yy volts and is being measured at x.xx volts.

VRM 4 should be y.yy volts and is being measured at x.xx volts.

Action: Diagnose whether the VRM or the processor module is bad.

yy = sub-version

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Troubleshooting

Server Processor Voltage and Temperature Ranges

The following tables list the processor and Voltage Regulator Module (VRM) operating voltage and temperature ranges.

Processor Voltage Range

Nominal Nominal

Tolerance

+12 -4 to + 5 +11.1 to +13.0 V <+9.0 V >+13.8 V +5 -2 to + 5 +4.80 to +5.35 V <+4.3 V >+5.80 V +3.43 -1 to + 1 +3.32 to +3.54 V <+3.0 V >+3.80 V

-12 -10 to + 10 -13.7 to -10.3 V >-9.0 V <-14.2 V VGTL -10 to + 10 +1.32 to +1.68 V <+1.10 V >+1.80 V

Normal V o lta g e Range

Server Error Occurs

Server Shutdown Occurs

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Troubleshooting

VRM Voltag e Rang e

VRM Voltage

2.1 V +1.95 to 2.25 V <+1.89 V >+2.31 V

2.2 V +2.04 to 2.35 V <+1.98 V >+2.42 V

2.3 V +2.14 to 2.46 V <+2.07 V >+2.53 V

2.4 V +2.23 to 2.46 V <+2.16 V >+2.64 V

2.5 V +2.32 to 2.68 V <+2.25 V >+2.75 V

2.6 V +2.42 to 2.78 V <+2.34 V >+2.86 V

2.7 V +2.51 to 2.89 V <+2.43 V >+2.97 V

2.8 V +2.60 to 3.00 V <+2.52 V >+3.08 V

2.9 V +2.70 to 3.10 V <+2.61 V >+3.19 V

3.0 V +2.79 to 3.21 V <+2.70 V >+3.30 V

3.1 V +2.88 to 3.32 V <+2.79 V >+3.41 V

3.2 V +2.97 to 3.42 V <+2.88 V >+3.52 V

3.3 V +3.07 to 3.53 V <+2.97 V >+3.63 V

3.4 V +3.16 to 3.64 V <+3.06 V >+3.74 V

3.5 V +3.25 to 3.75 V <+3.15 V >+3.84 V

Power Go o d Range

Lower Limit

Upper Limit

Processor Temperature Warning Levels

Warning Level Upper Limit Backup Fan Activated

>85 °C >90 °C >82 °C

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Page 64

Advanced Troubleshooting

DIGITAL ha s a C u s to me r Replaceable Unit (CRU) process during the warranty period for:

DIGITAL monitors with screens less than 20 inches

•

Mice

•

Keyboards

•

Speakers

•

Other parts as defined by Digital as CRUs

•

The DIGITAL CRU process provides for overnight shipment of the part directly to the customer site. Customers are billed for the specified part if they fail to return the part to DIGITAL w i thin ten days of the replacement unit shipment.

In the following troubleshooting tables, “CRU Process” means that when a process is determined to be broken, use the previously-described CRU process.

Troubleshooting

NOTE:

specific order. They are mer ely a list of possible problems and solutions.

The following troubleshooting suggestions are not in any

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Page 65

Troubleshooting

Server Troubleshooting

Problem Possible Cause Action

No response when the server is turned on.

Server is not plugged in.

No power at the wall outlet. Main logic board failed. Main logic board switches

incorrectly set. Processor module has

failed. Processor module switches

incorrectly set. Terminator card not seated

properly (1P and 2P configurations only).

Terminator card not installed.

Side panels removed. Power supply failed.

Turn off the server, plug it in, and then turn it back on again.

Use another wall outlet. Replace the main logic board. Set all appropriate switches.

Replace the processor module.

Make sure all switches are correctly set.

Reseat terminator card.

Install terminator card.

Replace side panels. Replace the power supply.

continued

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Page 66

Problem Possible Cause Action

Power is on, but there is no screen display.

Server does not boot from CD-ROM drive.

Server operates incorrectly after installing a processor module.

Brightness and contrast controls are not correctly set.

Monitor is off. Monitor cable is incorrectly

installed. Incorrect video drivers

installed. Video controller has failed. Monitor has failed. CD-ROM drive is not

connected to the Adaptec controller.

CD-ROM drive not configured as a bootable device.

CD-ROM disc is not bootable.

Processor module installed incorrectly.

SCU indicates an error after installing a processor module.

Adjust the brightness and contrast controls.

Turn on the monitor. Check all monitor connections.

Install the correct video drivers.

Replace the main logic board. Replace monitor. Connect the CD-ROM to the

Adaptec controller.

Change the CD-ROM setting to “bootable” using SCSI

Install the latest BIOS.

Reinstall processor module.

Remove processor module and reboot. If server boots without errors, replace processor module.

Troubleshooting

Select

continued

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Page 67

Troubleshooting

Problem Possible Cause Action

Server operates incorrectly after installing optional expansion board.

Server operates incorrectly after installing optional memory (DIMMs).

Expansion board installed incorrectly.

Did not run SCU to configure expansion board after installation.

Did not install CFG file for expansion board.

Expansion board has failed.

Memory configured incorrectly.

DIMMs installed incorrectly.

Remove expansion board and reinstall.

Run the SCU to properly configure expansion board.

Run SCU and add CFG file (if necessary).

Remove expansion board and reboot. If server boots without errors, replace expansion board.

Reboot the server and check for any boot message to identify faulty DIMM(s).

Check that the memory configuration is according to the memory guidelines explained Chapter 5.

Remove DIMMs and reinstall.

4-22

DIMMs have failed. Memory module installed

incorrectly. Memory module failed.

Replace DIMMs. Reinstall memory module.

Replace memory module.

continued

Page 68

Problem Possible Cause Action

No response to keyboard commands.

No response to mouse commands.

Keyboard might be password protected by a local or remote control program.

Keyboard is not connected.

Keyboard is connected to the mouse port.

Keyboard failed. Mouse might be password

protected by a local or remote control program.

Enter the keyboard password.

Power down the server and connect the keyboard.

Power down the server and connect the keyboard to the keyboard port.

Replace the keyboard. Enter the keyboard and mouse

password.

Troubleshooting

Server operates correctly but application software does not.

Mouse is not connected.

Mouse is connected to the keyboard port.

Mouse driver not installed.

Mouse trackball dirty. Mouse failed. Application software

installed incorrectly. Having external cache

enabled causes conflict with application software.

Power down the server and connect the mouse.

Power down the server and connect the mouse to the mouse port.

Install the appropriate mouse driver.

Clean trackball. Replace the mouse. Refer to the application software

documentation. Run the SCU and disable external

cache.

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Page 69

Troubleshooting

Disk Drive Troubleshooting

Problem Possible Cause Action

Server does not recognize an internal SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts.

Terminating resistors not removed from the SCSI device.

SCSI adapter has failed. Loose SCSI cable. SCSI cables incorrectly

installed between SCSI host adapter, wide Ultra SCSI bus repeater module, SCSI device or backplane.

SCSI device has failed.

Refer to the supplied kit installation instructions.

Refer to the supplied kit installation instructions and to the storage backplane jumper configuration.

Remove terminating resistors. Refer to the supplied kit installation instructions.

Replace the SCSI adapter. Secure all cable connections. Check all cabling.

Replace SCSI device.

continued

4-24

Page 70

Problem Possible Cause Action

Server does not recognize an external SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts.

Terminating resistors not removed from the SCSI device.

SCSI adapter has failed. Loose SCSI cable.

Refer to the supplied kit installation instructions.

Refer to the supplied kit installation instructions and to the storage backplane jumper configuration.

Remove terminating resistors. Refer to the supplied kit installation instructions.

Replace the SCSI adapter. Secure all cable connections.

Troubleshooting

SCSI device has failed.

Replace SCSI device.

continued

4-25

Page 71

Troubleshooting

Problem Possible Cause Action

Server does not boot from an internal SCSI hard disk drive.

Boot device not attached to the SCSI adapter at the lowest ROM address.

PCI/EISA scanning order incorrect.

Bootable CD-ROM drive not connected to the primary SCSI adapter.

SCSI boot hard disk drive not formatted.

Run the SCU to define the server boot device.

Refer to the bus scanning examples in the manual.

Connect the CD-ROM to the SCSI adapter.

Format the SCSI hard disk drive.

CAUTION:

hard disk drive will destroy all the data on the drive.

System Reference

Formatting the SCSI

SCSI device drivers not installed or incorrectly installed on SCSI boot hard disk drive.

Opera ting system software is not installed on the SCSI boot hard disk drive.

Requested partition does not exist.

SCSI boot hard disk drive at wrong SCSI address.

SCSI device has failed.

SCSI hard disk drive cannot read or write information.

SBB failure. Check SBB status LEDs for a

Incorrect disk drive jumper settings.

Loose or incorrectly installed cables.

SCSI hard disk drive is not correctly formatted or partitioned.

drive failure indication.

Properly install all required SCSI device drivers.

Install the appropriate operating system.

Partition the SCSI hard disk drive and then reload the operating software.

Set SCSI boot hard disk drive to lowest “primary” SCSI address.

Replace SCSI device. Refer to the supplied kit installation

instructions. Make sure all cables are correctly

installed. Format and partition as required

using the supplied operating system.

Replace the SBB.

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Page 72

SBB Troubleshooting

Problem Possible Cause Action

SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs

lit. SBB fault LED flashing. Disk drive failed and is

Disk drive hung or has failed.

spinning down.

Tape Drive Troubleshooting

Problem Possible Cause Action

Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the

Cannot write data to a tape.

Tape will not eject. Tape jammed in drive. Using a small screwdriver, rotate the

Tape write-protected. Slide the write-protect tab on the

Troubleshooting

Replace disk drive.

cassette pointing towards the drive.

cassette to the closed position.

motor shaft clockwise to bring threading mechanism to the initial loading position.

If necessary, press the ratchet mechanism to tighten the tape before ejecting.

Continue to turn the motor shaft clockwise until the tape can be lifted out of the drive mechanism and ejected from the drive.

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Page 73

Troubleshooting

Monitor Troubleshooting

Problem Possible Cause Action

Monitor power indicator is not on.

No screen display. Configuration error.

Distorted, rolling, or flickering screen display, or wrong/uneven color.

Color monitor displaying monochrome.

Monitor fails to switch to high-resolution mode.

Monitor is turned off. Power cord is not

connected. No power at wall outlet. Power indicator is

defective.

Monitor brightness and contrast controls are incorrectly set.

Monitor has failed. Monitor incorrectly

adjusted. Monitor signal cable

incorrectly installed. Server was turned on

before the monitor was turned on.

Appropriate high-resolution video drivers are not installed or incorrectly installed.

Turn on the monitor. Connect the power cord to the

server. Use another outlet. Replace the monitor.

Run the SCU to configure the server for video operation.

Adjust the monitor brightness and contrast controls.

Replace monitor. Adjust accordingly.

Straighten any bent connector pins and then reconnect.

Turn off the server, turn on the monitor, then turn the server back on.

Correctly install all appropriate highresolution video drivers. Refer to the documentation supplied with the monitor.

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Page 74

CD-ROM Troubleshooting

Problem Possible Cause Action

Cannot access the CDROM drive. Error message reading drive x.

Power is on but indicator shows no activity.

Disc is spinning but drive is idle.

Device drivers not installed. No disc in the CD-ROM

drive. Incorrect SCSI ID assigned.

Tray open.

No disc or tray is open. Check cable connections.

Application software not running.

Troubleshooting

Install correct device drivers. Inser t a disc.

Make sure correct SCSI ID is assigned.

Close the tray. Insert a disc and close the tray. Make sure cables are correctly

connected. Run application software.

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Troubleshooting

Diskette Drive Troubleshooting

Problem Possible Cause Action

Target diskette drive cannot read or write information.

Diskette is not formatted. Diskette is worn or

damaged. Diskette is write-protected.

Format the diskette. Try another diskette.

Slide the write-protect switch so the hole is not visible.

Server does not boot from a target diskette drive.

Cannot write to target diskette drive.

Diskette drive is empty. Diskette write protection

enabled.

Disabled in SCU.

Drive ID incorrectly set.

Diskette drive not enabled.

Diskette boot option disabled.

Diskette does not contain start-up files.

Diskette drive is empty.

Diskette is worn or damaged.

Loose cables. Diskette drive write

protected.

Insert a diskette. Run the SCU and set the Diskette

Write Protection option to “Disabled.”

Run the SCU and enable the diskette drive.

Make sure the d rive ID is correctly set. Refer to the documentation that came with the diskette drive.

Run the SCU and enable the diskette drive.

Run the SCU and set boot option A then C.

Insert a diskette with the correct start-up files.

Insert a diskette that contains an operating system.

Try another diskette.

Secure all cable connections. Run the SCU and disable the

diskette write protection option.

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Page 76

RAID Troubleshooting

Problem Possible Cause Action

SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs

lit. SBB fault LED flashing. Disk drive failed and is

SBB fault status is either on or off; fault status LED flashing.

Replaced SBB drive does not spin up to speed.

Multiple SBB drives have failed.

SBB drive not seen by RAID adapter.

Disk drive hung or has failed.

spinning down. Disk drive is active and

spinning down due to a fault.

SBB drive not seen by RAID controller.

No power available. Restore power, run the RAID

SCSI cable not connected. Incorrect SCSI termination.

Troubleshooting

Replace disk drive.

Correct the fault or replace the disk drive.

Manually rebuild the SBB drive. Remove the SBB drive, wa it 20

seconds, reinsert SBB drive. Wait one minute and then rebuild the SBB drive.

configuration utility and change the state of any failed (FLD) SBB drive to optimal (OPT).

Run the RAID configuration utility and check for bad blocks on the SBB drives. Repair any bad blocks.

Check all SCSI connections. Properly terminate the SCSI bus.

Duplicate SCSI IDs on the bus.

Defective SBB drive. SBB drive improperly

inserted. Defective RAID adapter

Check SBB drive SCSI ID settings.

Replace SBB drive. Reinsert SBB drive.

Replace the RAID adapter.

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Page 77

Troubleshooting

Wide Ultra SCSI Bus Repeater Module Troubleshooting

Problem Possible Cause Action

Server does not recognize an internal wide Ultra SCSI device.

Server unable to perform wide Ultra SCSI data transfers

Wide Ultra SCSI bus repeater module cables and/or power cables not connected properly.

Wide Ultra SCSI bus repeater module not connected to all wide Ultra SCSI buses.

SCSI bus repeater module failed.

Did not run the SCSI or RAID Configuration Utility.

Make sure all cables are connected as shown on the Quick Reference labels attached to the server’s side panels.

Make sure a wide Ultra SCSI bus repeater module is connected to each wide Ultra SCSI bus. Refer to the Quick Reference labels.

Remove the cables from the bus repeater and connect the cables from the SCSI adapter and power supply directly to the backplane. Reboot the server. If the server boots and the problem disappears, replace the SCSI bus repeater module.

Run the SCSI or RAID configuration utility and enable wide Ultra SCSI data transfers.

4-32

Page 78

FRU Replacement

Introduction

The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures.

NOTE:

boards, memory, and disk drives ar e discussed in the

Reference Manual

Customer installable devices, such as expansion

System

5-1

Page 79

FRU Replacement

Server Front View

Figure Legend

1 70-31674-06

2 70-31898-03 Front bezel assembly 3 74-49277-01 Push button (3) 4 54-23594-01 OCP module 5 30-43447-01 LCD 6 70-31897-01

7 12-39309-04 Speaker assembly 8 74-49365-01 Drive holder (CD-ROM, right side) 9 12-43231-04 Front keylock assembly 10 70-30796-05 Cover assembly, 5.25-inch drive 11A

11B 12 70-31906-02 Door assembly 13 70-31675-01 Side panels (left and right) 14 30-48116-02 1.6-inch high 12x CD-ROM 15 PCXRJ-AD 3.5-inch, floppy disk drive, 1.44 MB 16 74-49586-01 Brake 17 70-31927-02 Drive door assembly

Orderable Spare Part

70-31901-06

70-31897-02

74-48642-01 74-48642-02

Exchangeable Spare Part

Description

Enclosure assembly Enclosure subassembly (without power supplies)

Caster left (front and back) Caster right (front and back)

SBB rail, right SBB rail, left

5-2

Page 80

FRU Replacement

11A

11B

DEC00995

Figure 5-1 . Server Front View

5-3

Page 81

FRU Replacement

Server Left-Side View

Figure Legend

1A 1B

2 17-04096-01 Flat 10-pin cable assembly (OCP power/data cable) 3 21-39151-01 Real-time clock (server battery) 4 54-24480-02 Main logic board 5 54-24060-01 CPU terminator 6 70-32543-03 Single P6 200 512 cache processor module 7 70-32520-01 Retainer assembly (for processor and memory

8 54-25314-01 Memory module (2) 9 20-47083-D7

10 17-03460-08 Flat 34-pin cable assembly (for diskette drive) 11 17-04144-01 68-pin SCSI cable assembly (five connectors) 12 17-04143-03 68-pin SCSI cable assembly (two connectors

13 54-24052-01 CPU module VRMs 14 30-48127-01 Adaptec 3940UW PCI SCSI adapter 15A

15B

Orderable Spare Part

12-41569-02 12-41569-06

20-45790-D7 20-45608-D7 20-45695-D7

12-44211-01 12-44211-01

Exchangeable Spare Part

Description

Primary fan Secondary fan

modules)

60 ns DIMM, 32 MB 60 ns DIMM, 64 MB 60 ns DIMM, 128 MB 60 ns DIMM, 256 MB

unshielded)

Primary fan Secondary fan

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15B

15A

DEC00996

Figure 5-2 . Server Left-Side View

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Server Right-Side/Rear View

Figure Legend

1 30-43120-01 Power supply (2) 2 12-41768-03 SCSI terminator 68-position single-ended 3 17-04143-02 68-pin SCSI cable assembly (jumper cable) 4 54-23384-02 Hot-swap backplane module 5 17-04143-07 SCSI repeater module cable 6 30-48985-01 SCSI repeater module 7 70-31894-01 Wire assembly (12 wires) 8 70-31928-01 System power wire assembly 9 70-31890-01 Wire assembly (three wires) 10 70-31909-01

11 70-31919-01 Door lock assembly 12 12-37977-04 Rear keylock assembly 13 74-48303-01 I/O expansion board cover bracket

Orderable Spare Part

70-31909-02

Exchangeable Spare Part

Description

Micro switch cable assembly (right) Micro switch cable assembly (left)

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11 12

DEC01470-2

Figure 5-3 . Server Right-Side/Rear View

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Labels and Nameplates

Orderable Spare Part

74-4938636-44556-01 Warning label, power switch 36-47812-04

36-47812-03

Exchangeable Spare Part

Description

Nameplate, DIGITAL Server 7000 Series

Label, user info guide (right) Label, user info guide (left)

Service Procedures

The following sections provide detailed service instructions for DIGITAL Servers .

CAUTION:

paper, cloth, or plastic. A stat ic discharge can be dam aging even though you often cannot see or f eel it. To pr event dam age to circuit boards and/or components:

• Before touching any circuit board or component, t ouch t he metal frame of t he workst at ion to discharge any static electricity.

• Keep circuit boards and components away from nonconductors.

Static electricity collects on non-conductors such as

Recommended Tools

Have the following tools available:

Multimeter (4½-inch digit)

•

Phillips screwdriver

•

Antistatic wrist strap (recommended, but not required)

•

BIOS Version Information

For access directly to the software library for BIOS and driver updates, use the address::

http://www.windows.digital.com/~ftp/00-index.stm

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Disconnecting External Devices and Power

To disconnect external devices and power, perform the following:

1. Secure the server using the brake (see Figure 5-4).

2. Shut down any applications that are currently running, then shut down the operating system.

3. Turn off power to all external devices connected to the server.

4. Turn the server off.

5. Unplug the power cord from the back of the server.

6. Disconnect the monitor’s power cord from the external ac outlet and the data cable from the server.

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Figure 5-4 . Server Brake

DEC00831

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Removing and Installing the Side Panels

To remove the side panels, perform the following:

WARNING:

switches located at the top-left and top-right of your server. These switches inhibit power to your server when activated. You might injure yourself or damage your server if you attempt to bypass these switches.

Removing the side panels activates two interlock

1. Unlock the side panels.

2. Slide the panels to the rear of the server.

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DEC00405-

Figure 5-5 . U nloc k ing a nd Removing the S ide Pa ne ls

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To install the side panels.

1. Slide the panels to the front of the server.

2. Lock the side panels.

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DEC00405-

Figure 5-6 . Ins ta lling S ide C overs

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Server Front View

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Figure Legend

A CD-ROM drive B 3½-inch diskette drive C Front access 5¼- inch or 3½ - inch half- height dr ive bays D 3-way security lock E Integral hot-swap device bay for St or age Building Blocks

F Power, O per at or Cont r ol Panel (OCP), and r eset buttons GBrake H Operat or control panel (OCP) I Power indicator

Component

(SBBs)

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Figure 5-7 . Server Front View

DEC 00697-2

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Server Left Side View

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Figure

Component

Legend

J Redundant cooling fans K Cooling fans L Terminator card or processor module 2 MCasters N Five EISA expansion slots (includes one shared EISA/PCI) O Memory module 2 P Memory module 1 Q Four primary PCI slots (includes one shared PCI/EISA slot) R Processor module 1 S Location of main logic board T Four secondary PCI slots U Power interlock sw itch

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U T

P O

DEC00697-

Figure 5-8 . Server Left Side View

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Server R ight Side View

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Figure

Component

Legend

J Power int erlock switch K Secondary power supply L Primary power supply M Storage backplane SCSI terminator N SCSI address jumpers (J181) O Storage backplane P Jumper cable Q Power plug R Wide SCSI 68-pin connector S Ultra SCSI bus repeaters

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DEC01407-2

Figure 5-9 . Server Right Side V ie w

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Server Rear View

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Figure

Component

Legend

AKeylock B SCSI knockouts (back panel) C Keyboard and mouse ports D Parallel port E Video port F Serial ports G ac power plug H ac power out/monitor plug

CAUTION:

Both power supplies must be connected to ac power in order for your server to operate correct ly. Failure to plug in one power supply will result in a message on the OCP panel during server power up.

P/S Failure

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Figure 5-1 0 . Server Rear View

C D

DEC01407-3

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Main Logic Board Connectors

Figure Legend Connector

A EISA expansion slots (1 through 5); slot 1 is a shared EISA/PCI slot B Primary PCI expansion slots (1 through 4); slot 4 is a shared PCI/EISA

C Memory module 2 D Serial ports E Parallel port and video port F Mouse and keyboard ports G Secondary PCI expansion slots (5 through 8) H Diskette drive I Storage backplane power J 3.3 V dc power K 5 V dc power supply L Power control signal M Operator Control Panel (OCP) N Fan 2 (redundant) O Fan 1 P Processor module 1 Q Memory module 1 R Eig ht SIMM so ckets S Processor module 2 or terminator card T Fan 4 (redundant) U Speaker V Remote Server Management (RSM) W Fan 3

(1)

SIMMs are not supported in a DIMM memory system. All SIMMs must be removed from the main logic

board and DIMM memory modules must be installed.

slot

(1)

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HIJKL

6 7 8

M N

O P Q

R S

D C

1 2 3 4

1 2 3 4 5

T U

DEC00692-2

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Figure 5-1 1 . Ma in Logic B oa r d C onne c t or s

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Main Logic Board Components

Figure Legend Component

A Real-time clock/server battery B 8031 ROM C DIP switch block D BIOS flash ROM

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