DEC DIGITAL Server 5220 DIGITAL Server 5220 Series Service Maintenance Manual

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DIGITAL Server 5220 Series Service Maintenance Manual

Part Number: ER-J2BWW-SM. A01

DIGITAL Server 5220

Digital Equipment Corporation

December 1998

The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation.

Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.

The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software or equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.

Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

DIGITAL Ser ve r 5220 Series Service Maintenance Manual



1998 Digital Equipment Corporation.

Equipment Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microso ft, Windows NT, and Windows 95 are registered trademarks of Microsoft Corporation. Novell and NetWare are U.S. registered trademarks of Novell Inc. OS/2 and PS/2 are registered trademarks of International Business Machines Corporation. PhoenixBIOS is a trademark of Phoenix Technologies Ltd. SCO is a trademark of The Santa Cruz Operation, Inc.

Select

SCSI

is a registered trademark of Adaptec Corporation.

UNIX is a registered trademark of X/Open Company, Ltd. All other trademarks and registered trademarks are the property of their respective

holders.

The FCC want s y ou to k now...

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

Any changes or modifications made to this equipment may void the user's authority to operate this equipment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help All external cables connecting to this basic unit need to be shielded. For cables

connecting to option cards, see the option manual or installation instructions. This digital apparatus does not exceed the Class B limits for radio noise emissions

set out in the radio interference regulations of the Canadian Department of Communications.

DIGITAL Server 5220

This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential area.

When used near a radio or TV receiver, it may become the cause of radio interference.

Read the instructions for correct handling. This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),

Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic requirements.

This equipment meets or exceeds the ergonomic requirements of ZH1/618 and is certified to bear the GS mark by TUV Rheinland of Germany.

This equipment has been tested for radio frequency emissions and has been verified to meet VDE 0871 Class B.

Laser Safety Notice

All CD-ROM drives included in DIGITAL compu te r s a r e cl a s si fied as Class 1 laser products and comply with safety standards as set by U.S. government and applicable European agencies.

No hazardous radiation is emitted from this CD-ROM drive; the laser beam is completely enclosed in the CD-ROM subassembly during all customer operations and maintenance. In the event that repair or service of the CD-ROM subassembly is required, only authorized Digital service personnel should perform such repairs.

Contents

Preface 1

Product Description

Introduction....................................................................................................................1-1

Reliability/Availability................................................................................................1-1

Server Expansion....................................................................................................1-2

Server Management and Security............................................................................1-3

Server Configurations.....................................................................................................1-4

Server Naming Guidelines.......................................................................................1-4

Product Model Numbering Convention.....................................................................1-5

Related Material......................................................................................................1-7

Latest Product Information and Updates.........................................................................1-9

2 Server Software and Utilities

Introduction......................................................................................................... 2-1

ServerWORKS Quick Launch.............................................................................. 2-2

BIOS Setup Utility................................................................................................ 2-2

Accessing the BIOS Setup Utility.................................................................. 2-4

Helpful Hints................................................................................................. 2-5

Changing The Server’s Configuration................................................................... 2-6

Changing Time and Date.............................................................................. 2-6

Changing I/O Port Settings........................................................................... 2-7

Assigning IRQs............................................................................................. 2-8

Advanced..................................................................................................... 2-8

PCI IRQ Assignments................................................................................... 2-9

PCI Device Interrupt and Slot INT Routing.................................................... 2-9

Setting Up Security....................................................................................... 2-12

Setting Supervisor and User Passwords................................................. 2-12

DIGITAL Server 5220

Contents

Enabling Password On Boot .................................................................. 2-14

Eliminating User and Supervisor Passwords........................................... 2-14

Other Security Options .......................................................................... 2-15

Changing the Boot Sequence ....................................................................... 2-16

Speeding up the Boot Process...................................................................... 2-17

Checking System Management Parameters ................................................. 2-18

BIOS Upgrade Utility ........................................................................................... 2-19

SCSI Configuration Utility .................................................................................... 2-20

Determining Devices Attached to Each SCSI Channel................................... 2-21

RAID Configuration Utility.................................................................................... 2-22

Diagnostics ......................................................................................................... 2-22

3 BIOS Setup Utility Features

Introduction......................................................................................................... 3-1

BIOS Setup (F2).................................................................................................. 3-2

Main............................................................................................................. 3-2

Advanced..................................................................................................... 3-7

Security Options........................................................................................... 3-13

Boot............................................................................................................. 3-15

System Management (F3)................................................................................... 3-16

Summary  System Summary..................................................................... 3-16

Environment  Environment Monitoring and Summary................................. 3-17

Memory  Memory Slots Information.................................................... 3-17

POST  POST Error Summary ............................................................. 3-18

SYS  System Asset Number and I/O Management............................. 3-18

MLB  Main Logic Board Asset Number Management.......................... 3-18

CPU  Processor Module Asset Number Management......................... 3-19

PCI  PCI IRQ Assignment Status........................................................ 3-19

4 Troubleshooting

Introduction......................................................................................................... 4-1

Initial Troubleshooting.......................................................................................... 4-2

When to Use the Diagnostics............................................................................... 4-3

Running the Diagnostics............................................................................... 4-4

Running Quick Tests or Groups of Tests....................................................... 4-4

Running DIGITAL Vendor Extended Tests.................................................... 4-5

Running the Diagnostics Tests from the Server’s Hard Disk Drive................. 4-5

Obtaining Information about The Server .............................................................. 4-6

Contents

Obtaining Information Using the BIOS Setup Utility....................................... 4-8

DIGITAL ServerWORKS Manager................................................................ 4-8

Displaying Server Status Using the Hardware...................................................... 4-10

Server Status Messages............................................................................... 4-11

POST OCP Messages......................................................................................... 4-13

POST/Boot Codes for the Processor Module................................................ 4-13

OCP Messages................................................................................................... 4-16

OCP Status and Error Messages.................................................................. 4-17

Processor Module Voltage and Temperature Ranges .......................................... 4-19

Processor Voltage Range............................................................................. 4-19

Processor Voltage Range (V

Processor Temperature Sensing................................................................... 4-21

Advanced Troubleshooting.................................................................................. 4-21

Server Troubleshooting................................................................................. 4-22

Disk Drive Troubleshooting........................................................................... 4-26

Hot Swap Drive Troubleshooting................................................................... 4-30

Tape Drive Troubleshooting.......................................................................... 4-31

Monitor Troubleshooting............................................................................... 4-32

CD-ROM Troubleshooting............................................................................. 4-33

Diskette Drive Troubleshooting..................................................................... 4-34

RAID Troubleshooting................................................................................... 4-35

Flash BIOS Troubleshooting......................................................................... 4-36

).................................................................. 4-20

ccp

DIGITAL Server 5220

5 FRU Replacement

Introduction......................................................................................................... 5-1

Server Front View......................................................................................... 5-2

Server Left-Side View................................................................................... 5-4

Server Right-Side/Rear View ........................................................................ 5-6

Miscellaneous............................................................................................... 5-8

Labels and Nameplates................................................................................ 5-9

Service Procedures............................................................................................. 5-9

Recommended Tools............................................................................. 5-10

BIOS Version Information...................................................................... 5-10

Disconnecting External Devices and Power............................................ 5-10

Removing and Installing the Side Panels............................................... 5-12

Server Front View......................................................................................... 5-14

Server Left Side View................................................................................... 5-16

Server Right Side View................................................................................. 5-18

Server Rear View ......................................................................................... 5-20

Main Logic Board Connectors....................................................................... 5-22

iii

Contents

Main Logic Board Components..................................................................... 5-24

Processor Module Components.................................................................... 5-26

Video/Ethernet Daughter Card Connectors and Indicators............................. 5-27

Jumpers and Switch Settings........................................................................ 5-28

Processor Module Switch Settings................................................................ 5-30

Installing Additional Memory......................................................................... 5-32

Server DIMM Requirements................................................................... 5-32

Memory Configuration Guidelines .......................................................... 5-33

Memory Configurations................................................................................. 5-34

Memory Troubleshooting ....................................................................... 5-35

Removing and Replacing the Power Supply.................................................. 5-36

Removing and Replacing the Diskette Drive.................................................. 5-38

Removing and Replacing the CD-ROM Drive................................................ 5-40

Removing and Replacing a Cooling Fan........................................................ 5-42

Removing and Replacing the Secondary Cooling Fan 2 ................................ 5-44

Removing and Replacing Cooling Fan 5........................................................ 5-46

Removing and Replacing the Speaker .......................................................... 5-48

Removing and Replacing the Main Logic Board ............................................ 5-50

Replacing the Real Time Clock (RTC) Battery............................................... 5-52

Removing and Replacing the Storage Backplane.......................................... 5-54

Removing and Replacing a Caster................................................................ 5-56

6 Device Mapping

Introduction......................................................................................................... 6-1

Processor Memory Address Map.................................................................. 6-2

I/O Address Map.......................................................................................... 6-2

Server Interrupt Levels................................................................................. 6-3

PCI Configuration Space Address Map......................................................... 6-4

7 Upgrade Procedure

Model 5200 and Model 5220 Comparison Chart............................................ 7-1

Upgrade Procedure ...................................................................................... 7-2

Troubleshooting Guidelines........................................................................... 7-4

A Block Diagram

Main Logic Board ................................................................................................ A-1

CPU/Memory Connector...................................................................................... A-4

Contents

PCI ISA IDE Xcelerator (PIIX4)............................................................................ A-4

BIOS ROM.......................................................................................................... A-4

System I/O.......................................................................................................... A-5

Ultra I/O Controller................................................................................. A-5

Serial Interface...................................................................................... A-5

Serial Interface Pin Assignments .................................................................. A-6

Parallel Interface.................................................................................... A-6

Parallel Interface Pin Assignments................................................................ A-7

Diskette Controller................................................................................. A-7

Keyboard/Mouse Controller.................................................................... A-8

Keyboard/Mouse Connector Pin Assignments............................................... A-8

SCSI Interface..................................................................................................... A-8

SCSI Controller ............................................................................................ A-9

SCSI Connectors.......................................................................................... A-9

IDE Interface....................................................................................................... A-9

Display Interface ................................................................................................. A-9

Super Video Graphics Array................................................................... A-9

SVGA Connector Pin Assignments ............................................................... A-10

Ethernet Interface................................................................................................ A-11

Network Interface Pin Assignments............................................................... A-11

Peripheral Component Interconnect (PCI) Bus..................................................... A-11

PCI Bus Expansion....................................................................................... A-12

PCI-to-PCI Bridge (PPB)............................................................................... A-12

ISA Bus............................................................................................................... A-12

System Management .......................................................................................... A-12

DIGITAL Server 5220

B Supported Options List

Supported Options List................................................................................. B-1

C Service Notes

.................................................................................................... C-1

Contents

Figures

Typica l DIGITAL S e rve r 5100/5200................................................................................... viii

2-1. Typical BIOS Setup Utility Screen.............................................................................. 2-2

2-2. PC I IR Q A s s i g n m e n t E x a mp l e Me n u......................................................................... 2-14

5-1. FRU Front Vi e w .......................................................................................................... 5-3

5-2. FRU Left-Sid e V i e w.................................................................................................... 5-5

5-3. FRU Right-S ide/Rear V iew......................................................................................... 5-7

5-4. Serv e r B ra k e..............................................................................................................5-10

5-5. Unlocking and Removing the Side Panels................................................................. 5-12

5-6. Serv i c e F ro n t View..................................................................................................... 5-14

5-7. Serv i c e L e ft S ide Vie w............................................................................................... 5-16

5-8. Serv i c e Right Si d e V iew............................................................................................. 5-18

5-9. Serv i c e Rear View...................................................................................................... 5-20

5-10. Main Logic Board Connectors.................................................................................. 5-22

5-11. Main Logic Board Components................................................................................ 5-24

5-12. Processor Module Component Locations................................................................ 5-25

5-13. Video/Ethernet Daughter Card Connectors ............................................................. 5-26

5-14. Main Logic Board Switch Locations .......................................................................... 5-28

5-15. Processor Module Switch Locations ......................................................................... 5-29

5-16. DIMM Socket Loc a ti o n s........................................................................................... 5-31

5-17. Insta lling a D IMM..................................................................................................... 5-34

5-18. Removing and Replacing the Power Supply............................................................ 5-37

5-19. Location of the Optional Second Power Supply....................................................... 5-38

5-20. Removing and Replacing the Diskette Drive............................................................ 5-40

5-21. Removing and Replacing the CD-ROM Drive.......................................................... 5-42

5-22. Removing and Replacing a Cooling Fan.................................................................. 5-44

5-23. Removing and Replacing the Secondary Cooling Fan 2........................................... 5-46

5-24. Removing and Replacing Cooling Fan 5................................................................... 5-48

5-25. Removing and Replacing the Speaker...................................................................... 5-50

5-26. Removing and Replacing the Main Logic Board....................................................... 5-52

5-27. Re p lacing th e S e rv e r B a tte ry /RTC........................................................................... 5-54

5-28. Removing and Replacing the Storage Backplane..................................................... 5-56

5-29. Removing and Replacing a Caster ........................................................................... 5-58

A-1. Main Logic Board Block Diagram ............................................................................... A-2

This

Service Maintenance Manual

reference when servicing DIGITAL Serve rs .

is a troubleshooting guide that can be used for

DIGITAL Server 5220

Preface

DIGITAL res e rv e s th e r ight to make changes to this without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to b e se r vi c e d si n c e ma n y o f th e diagnostic tests are designed to test more than one product.

CAUTION:

Server certified engineers att em pt t o repair this equipment. All troubleshooting and repair procedures are detailed to support subassembly/module level exchange. Because of the complexity of the individual boards and subassemblies, no one should attempt to make r epair s at the component level or make modifications to any printed circuit board. I m pr oper repairs can create a safety hazar d. Any indications of component replacement or circ uit boar d m odif ications m ight void any warranty or exchange allowances.

DIGITAL recommends t hat only A+/DI G I TAL

Service Maintenance Manual

vii

Preface

DEC00421

viii

Typical DIGITA L S erver 5220

Product Description

Introduction

The DIGITAL Se r ve r 5220 is a high-performance, highly-scaleable network and application server featuring the latest in modular processor, and storage technology.

The DIGITAL Se r ve r p ro v ides support for the following features:

Reliability/Availability

Processor Module

Dual-Channel SCSI Controller

Super I/O Controllers

Dual-Channel Storage Backplane

Power Supply

DIGITAL Server 5220

Support for one or two processors with 512 KB L2 cache.

Onboard dual-channel SCSI controller with wide Ultra internal signaling up to 40 MB/s and wide Ultra2 for external signaling on SCSI channel B. Low Voltage Differential (LVD) is supported externally but not internally.

Diskette drive, 2 serial ports, an ECP/EPP parallel port, 2-channel DMA, and IDE CD-ROM.

Redundant disk subsystems using integrated SCSI controllers or expansion storage controllers.

The DIGITAL Se r ve r ships with one power supply for normal operation. An optional second power supply can be purchased to provide redundant power.

continued

1-1

Product Description

Flexible Memory Architecture

SDRAM DIMMs

Variable Fan Speed

Internal Sensors

Clusters

Server Exp ansi on

Expansion Slots

Dual-Channel SCSI Controller

Internal Storage Devices

Server memory can be upgraded from 64 MB to a maximum of 1 GB using 64 MB, 128 MB, or 256 MB registered SDRAM.

168-pin registered SDRAM DIMMs, 10 ns or faster, with 100 MHz bus speed.

Automatically adjusts fan speed according to ambient temperature.

Monitors internal server temperatures, fan operation, and voltages for the main logic board and processor module.

Supports DIGITAL Clusters for Windows NT and Microsoft Cluster Server (part of Microsoft Windows NT Server, Enterprise Edition) for database and file services failover.

Eight PCI expansion slots, one shared PCI/ISA slot, a n d one dedicated ISA slot.

Supports wide Ultra SCSI internal and wide Ultra2 external devices.

Accommodates one IDE CD-ROM drive (standard), seven 3½-inch half-height hot swap drives in the form of Storage Building Blocks (SBBs), and two half-height, 5¼-inch devices or one full-height 5¼-inch device (CD-ROMs or tape drives).

1-2

continued

Product Description

Hot Swap Disk Capability

External SCSI Ports

Universal Serial Bus External I/O Ports

Integrated Video and Network Controllers

Allows replacement of hot swap drives while the server is operating.

The server can be cabled to a rear panel SCSI knockout to provide a connection to an external storage expansion box.

Two integrated USB ports. Two serial ports and one Extended Capabilities Port

(ECP)/ Enhanced Parallel Port (EPP) to support external options, such as a printer, modem, or local terminal.

A Video-Network (V-Net) daughter card on the main logic board provides a video port for connecting an integrated S3 Trio64V2 video controller and one 10/100Base-T (10/100 Mb/s) Ethernet port (RJ45).

Server Management and Security

Server Diagnostics Hardware Configuration Unique Asset

Management

Allows local and remote diagnosis of server problems. Allows local and remote server configuration. Unique server identifier in non-volatile memory

provides easy asset management.

DIGITAL Server 5220

BIOS Setup Utility

BIOS and Firmware Upgrade Utility

Operator Control Panel (OCP)

Hot Swap Drive Indicator Lights

Key Lock Interlock Sensor

Switches

Allows configuration of the server’s factory-default settings.

Upgrades the BIOS and firmware versions.

Back-lit, 16-character display for diagnostic and error messages.

Provides immediate status information on hot swap drive activity or failure.

Limits access to the server’s internal components. Automatically turns off server power if either side panel

is removed when the server power is on.

1-3

Product Description

Server Configurations

The following rules apply when are assigned to DIGITAL Server pr oducts. These rules apply to all products developed in the NT Server Business Unit (NTSBU).

Product Fam ily Names

and

Server Naming Guidelines

All products in a family carry the same name on the nameplate. (i.e. all

•

products in the Entry space will carry the name DIGITAL SERVER 500)

Family Name Segment DIGITAL SERV ER 5 0 0 DIGITAL SERV ER 1000 DIGITAL SERV ER 3000 DIGITAL SERV ER 5000 DIGITAL SERV ER 7000 DIGITAL SERV ER 9000

Product models within a family will be differentiated by the Product Model

•

Name. The Product Model Name will appear on a label on the rear of the product. Specific configurations within a model will carry the same Product Model Name and will be differentiated by the FR part number.

ENTRY WORKGROUP DEPARTMENT APPLICATION ENTERPRISE SUPER ENTERPRISE

Product Mode l Names

1-4

Product Model Numbering Convention

The following example describes the product model numbering convention:

DIGITAL SERV ER 1234 5678 R

1 = PRODUCT FAMILY NAME (first character of family number) 2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE

FAMILY. This number will be assigned to each new platform based on the following matrix.

Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.

100 = Pentium Pro

200 = Pentium II – Slot 1

300 = EV5

400 = Pentium II – Slot 2

500 = EV6

600 = OPEN

700 = OPEN

800 = OPEN

900 = OPEN

Product Description

DIGITAL Server 5220

1-5

Product Description

3, 4 = USED TO DIFFER EN TIATE MOD EL S BASED U PON D IFFERE N T PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH AD D ITION AL M OD EL .

5 = CPU TYPE

BLANK = PENTIUM

6, 7, 8 = CPU CLOCK SPEED IN MHz

1= PENTIUM PRO 2 = PENTIUM II/SL OT 1 3 = PENTIUM II/SL OT 2 4 = Open/Available for future processors 5 = Open/Available for future processors 6 = ALPHA EV56 7 = ALPHA PCA57 8 = ALPHA EV6 9 = ALPHA EV67

1-6

Related Material

The following related material is available:

Product Description

Document or Software

Order Number Description

Title

Installation Guide ER-J2BWW-IM (Multi-

System Reference ER-J2BWW-UA (English)

Quick Reference labels 36-45369-09 (left side

Warranty and Service Information

* Multi-language includes: English, French, Italian, German, and Spanish

language)* ER-J2BWW-IJ (Japanese)

ER-J2BWW-UJ (Japanese)

panel) 36-45369-10 (right side panel)

ER-PCWAR-CM (Multilanguage)*

Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL ServerWORKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.

Provides information on using the server’s configuration utilities, installing peripherals and options, security, and troubleshooting. The System Reference is available on the Quick Launch CD-ROM in English, Spanish, German, Italian, and French.

Provides an overview of major server components, configuration guidelines, and SCSI cabling information. These labels are located on the inside of the server’s side panels.

Provides warranty information and a listing of phone numbers for technical support.

DIGITAL Server 5220

continued

1-7

Product Description

Document or Software

Order Number Description

Title

DIGITAL ServerWORKS software

Product README and Revision History Information - Quick Launch CD-ROM

Option documentation - Quick Launch CD-ROM

Diagnostic Software - Quick Launch CD-ROM

PC Product Support Information Kit

* Multi-language includes: English, French, Italian, German, and Spanish

QB-4WY9A-SA (Multilanguage)*

Refer to the Quick Launch CDROM in the DIGITAL ServerWORKS software kit

QA-5RJAA-G8 (English only)

Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation.

Quick Launch consists of a bootable CD-ROM disc, a companion CD-ROM, and

guide. This program

Started

steps the user through the initial server setup and operating system installation.

ServerWORKS Manager consists of two CD-ROMs and an Overview and Installation Guide and supporting documentation.

Provides additional product information and product change history.

These files are provided in PDF format on the Quick Launch CDROM that can be viewed and printed using Adobe Acrobat Reader software.

Contains an advanced set of diagnostic utilities for identifying and correcting problems on the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power On Self Test (POST). Refer to chapter 2 for information on using the diagnostic utilities.

Provides all the latest product documentation for all NTSBU mobile, desktop, and server products.

Getting

1-8

Latest Product Information and Updates

Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet.

For product information, use the address:

http://www.windows.digital.com

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver updates, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

Product Description

DIGITAL Server 5220

1-9

Server Software and Utilities

Introduction

This chapter describes the utilities supplied with the server. Server utilities include:

ServerWORKS Quick Launch  This software is used to install a network

•

operating system onto the server. The CD-ROM also contains various device drivers and on-line documentation.

BIOS Setup Utility  This utility allows configuration of the server after

•

installing additional options and when changing the server’s factory-default settings. The BIOS Setup utility is available each time you boot the server.

DIGITAL Server 5220

BIOS Upgrade Utility

•

server’s BIOS. The BIOS Upgrade utility is available on the Internet. SCSI Configuration Utility  This utility allows you to configure and view

•

settings of the onboard SCSI controllers and SCSI devices. The SCSI configuration utility is available each time you boot the server.

RAID Configuration Utility  This utility is available for RAID-ready servers

•

only. This utility allows configuration of the RAID array and is available each time you boot the server.

Diagnostics  Diagnostics are used to verify server operation. The

•

diagnostics are available on the Quick Launch CD-ROM discs.

This utility allows you to update or restore the



2-1

Server Software and Utilities

ServerWORKS Quick Launch

ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides device drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the

Getting Started

guide.

Quick Launch

BIOS Setup Ut ility

The BIOS Setup utility enables you to select and store information about the server’s hardware and software in the battery-backed memory of the CMOS RAM. This information takes effect each time the server boots and can be changed any time you run setup.

Use the BIOS Setup utility each time you need to reconfigure or expand the server.

CAUTION:

the factory and will oper ate properly without additional configuring.

It is import ant to read caref ully and under s tand this section before attempting to modify the server’s fac tory sett ings . Changing some settings m ight cause the serv er to operate improperly.

The server was setup for normal operation at

2-2

The following is an example of a BIOS Setup utility screen.

Main Advanced Security Boot Exit

System Time: [13:11:10] System Date: [10/29/1997]

Diskette A: [1.44 MB,3½"] >Primary Master [CD-ROM]

>Secondary Master [None] Video System: [EGA/VGA]

Monitor Type: [Color] >Cache and Shadow >Keyboard Features

System Memory: 640 KB Extended Memory: 80896 KB At Bus Space: [Disabled] Extended Memory Report: [Compatibility]

Item Specific Help

Server Software and Utilities

DEC01706

Figure 2-1 . Ty pic a l B IOS S e tup U t ility S creen

DIGITAL Server 5220

2-3

Server Software and Utilities

Use the BIOS Setup utility to:

Set time and date

•

Change I/O port settings

•

Set security options

•

Change the boot sequence

•

Check system management parameters

•

The remainder of this section explains how to run the BIOS Setup utility, maneuver through the options, and perform specific tasks.

Accessing the BIOS Setup Utility

To access the BIOS Setup utility:

1. Turn on the server and allow the Power-On Self Test (POST) to complete.

2. Make a note of any configuration errors listed, and then press [F2] to display the Main menu.

3. Follow the instructions on the monitor screen and any on-line help pop-up screens to configure the server.

2-4

Helpful Hints

When using the System Setup (F2) in the BIOS Setup utility:

Several keyboard keys are assigned to help select menus and sub-menus,

•

options, change option values, and display help information. These keys are displayed at the bottom of all menus as follows:

Key Function

F1 Help (provides a general help screen) Esc Exit (Exits the Setup utility and exits sub m enus wit hin the Setup

utility)

↑↓ arrow keys ← → arrow keys

-/+ or spacebar Change Values Enter Select > Sub-Menu F9 Setup Defaults (Restore all current Setup scr een values t o t heir

F10 Save and Exit

Select Item Select Menu

factory default sett ings)

Server Software and Utilities

DIGITAL Server 5220

Item-specific help is available anytime during the setup process and appears

•

at the right of the setup screen when an option is highlighted. Choosing the “

•

−

Select “

Save Changes & Exit

” menu allows you to:

Exit

” to save all Setup values and exit

Setup.

−

Select “

Exit Without Saving Changes

” to exit Setup without

recording any changes.

−

Select “

Get Default Values

” to set all setup options to their

factory default values.

−

Select “

Load Previous Values

” to restore all setup values from

the last session.

−

Select “

Save Changes

” to save all setup selections without exiting

Setup.

2-5

Server Software and Utilities

Changing The Server’s Configuration

The following sections provide detailed information on changing the server’s factory configuration.

Changing Time and Date

To change the time and date:

1. Reboot the server.

2. Press <F2> when the DIGITAL logo screen appears.

3. In the Main menu, using the cursor keys and [Tab], select (highlight) the System Time or System Date field to change.

4. Use [+] or [-] to change the field to the desired value. You can also enter the desired date and time by typing the required

numbers.

5. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

2-6

Server Software and Utilities

Changing I/O Port Settings

The following list shows the settings that can be made to the I/O ports via th e

Advanced

•

To change the I/O port settings:

section of the BIOS Setup utility. PS/2 mouse COM1 COM2 Parallel port Parallel port mode Floppy disk controller Integrated PCI Ethernet Integrated PCI SCSI Integrated IDE controller

For more information on changing I/O port setti n g s, re fe r to Chapter 3, “BIOS Setup Utility Features.”

DIGITAL Server 5220

1. Reboot the server

2. Press <F2> when the DIGITAL logo screen appears.

3. Select

4. Select

5. Select the port(s) to change.

6. Use the +/- keys to change values.

7. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the

Advanced. Integrated Peripherals.

server so changes immediately take effect.

2-7

Server Software and Utilities

Assigning IRQs

The following information is important for managing server IRQ assignments. The default setting for PCI expansion boards is Auto Select, which automatically

assigns IRQs to PCI expansion boards. If you have ISA expansion boards or you wish to manually control PCI IRQ assignments, you must do the following to assign IRQs to expansion slots.

1. Reboot the server and press <F2> when the DIGITAL logo screen appears.

2. Select

3. Select selections.

Advanced

Menu Fields Settings Comments PCI Configuration: [submenu]

PCI IRQ line # Disabled Disables the specific IRQ Line number.

PCI/PNP ISA UMB Region Exclusion

PCI/PN P ISA IRQ Re s ource Exc lu s io n

(1)

Factory default

Advanced

at the top of the screen menu.

PCI Configuration.

Auto select 3

4 5 7 9 10 11 12 14 15

(1)

The following table shows the menu

Automatically assigns IRQs to PCI slots. Select a number to assign to the PCI IRQ line. If

the IRQ number is already in use, an asterick (*) appears to the left of the line.

Use this selection to reserve a specific block of upper memory for ISA adapters. Press [Enter] to display memory addresses available.

Use this selection to reserve IRQ numbers for ISA adapters. Press [Enter] to display IRQs.

4. Follow the guidelines for PCI IRQ Assignments

2-8

Server Software and Utilities

PCI IRQ Assignments

In the BIOS, the PCI slots are assigned PCI IRQ A, B, C, or D, using mnemonics PIRQA, PIRQB, PIRQC, and PIRQD. PIRQD is reserved for the USB ports (USB IRQ). The V-Net card is installed in the Proprietary slot and uses PIRQA for the SVGA controller and PIRQB for the Ethernet controller. The on-board SCSI uses PIRQC for both Channel A and Channel B. The interrupt assignments for the PCI slots are shown in the following table.

NOTE:

PCI slots 7-10 hav e two different P IRQs assigned. If the adapter installed uses only one IRQ, it will us e the PIRQx in t he first column. If the adapter uses multiple IRQs (exam ple: Adaptec 3940), it will use the associated IRQs in both colum ns .

PCI Device Interrupt and Slot INT Routing

Slot Nu mb e r INTA, IN T B, INTC, IN T D

Proprietary Slot PIRQB (E-NET) PIRQA (SVGA) Slot 1 PIRQA PIRQA Slot 2 PIRQA PIRQA Slot 3 PIRQB PIRQB Slot 4 PIRQB PIRQB Slot 5 PIRQC PIRQC Slot 6 PIRQC PIRQC Slot 7 PIRQA PIRQC Slot 8 PIRQB PIRQC Slot 9 PIRQA PIRQB Slot 10 PIRQA PIRQB On-Board SCSI PIRQC (Ch.A) PIRQC (Ch.B)

DIGITAL Server 5220

2-9

Server Software and Utilities

In BIOS Setup [F2], PCI IRQ lines 1 to 4 can be mapped to any one of the IRQs (3, 4, 5, 7, 9, 10, 11, 12, 14, 15) that are displayed in the Setup menu. However, there are certain rules that must be followed to avoid IRQ conflicts.

1. Use “Auto Select” (the default) for most Window NT installations, unless an ISA legacy card is installed. Do not choose “Auto Select” if an ISA legacy card is installed in the server.

2. ISA assignments take priority over PCI assignments.

3. A PCI device cannot use the same IRQs that is already used by an ISA device.

4. In the 5220 and 5225 series servers, IRQ14 and 15 are fixed for the dual channel IDE.

Limitations: The following limitations are only for DOS and Novell operating

systems.

5. SCSI and Ethernet cards cannot share the same PIRQ line in a uniprocessor environment; therefore, do not insert a SCSI board into a slot with the same PCIRQ assignment as the Ethernet. Likewise, do not insert an Ethernet card into a slot that has the same PCIRQ assignment as a SCSI controller.

2-10

Examples:

A. The E-Net controller in the Proprietary slot uses PIRQB; therefore, do not

install a SCSI controller into slots 3, 4, or 8, because the first IRQ in these slots are also assigned PIRQB. In addition, do not install a SCSI adapter that uses multiple IRQs in slots 9 and 10, because the second IRQ in these slots is also assigned PIRQB.

B. The on-board SCSI uses PIRQC, so do not use slot 5 and 6 for an E-net card,

because these slots are also assigned PIRQC. In addition, do not install an Enet card that uses multiple IRQs in slots 7 and 8, because the second IRQ in these slots is also assigned PIRQC. These two examples are summarized in the following table. Do not install the type of card in the left column in the PCI slot marked with “NO.”

Server Software and Utilities

PCI Slot

Added Card 12345678910

SCSI Controller with single IRQ

SCSI Controller with multiple IRQs

E-Net Card with single IRQ NO NO E-Net Card with multiple

IRQs

NO NO NO

NO NO NO NO NO

NO NO NO NO

C. As another example, if you install a SCSI card into slot 1, which uses PIRQA,

do not install an E-net card into slot 2, 7, 9, or 10, because these slots also use PIRQA.

To map hardware IRQs, during the BIOS POST, press [F2] to enter the BIOS Setup. Select the

Advanced

Configuration

menu at the top of the screen. Select the

PCI

submenu. PCI IRQ lines can be mapped to any one of the IRQs

that are displayed in the Setup menu.

PIRQA => PCI IRQ line 1 PIRQB => PCI IRQ line 2 PIRQC => PCI IRQ line 3 PIRQD (USB IRQ) => PCI IRQ line 4

2-11

DIGITAL Server 5220

Server Software and Utilities

Setting Up Security

The following sections describe the security features available and how to use them.

Setting Supervisor and User P asswords

The server has password protections that can be set to prevent unauthorized access to the BIOS Setup utility. If a supervisor password is set, the server prompts you to enter a password before accessing the BIOS Setup utility.

If "Password On Boot" is enabled, and both the supervisor and user passwords have been set, enter either the supervisor or user password to use the server. The following list provides more information about setting passwords.

Enable the password during boot.

•

Setting the supervisor password allows you to make changes to the boot

•

process. Setting the user password allows a lower level user to access files.

•

NOTE:

password. If the supervisor password is later deleted, t he user password is automatically removed.

A supervisor password must be set before set t ing a user

2-12

Perform the following steps to set a supervisor password:

1. Reboot the server and enter Setup.

Server Software and Utilities

2. Highlight the “

3. Highlight “

Set Supervisor Password

Security

” menu.

” and press [Enter].

4. Type in a seven (7) digit alpha-numeric supervisor password and then press [Enter].

5. Retype the password as instructed and press [Enter]. (Notice that “Supervisor Password Is” field now indicates Enabled.)

If desired, set a user password as follows:

1. Highlight “

Set User Password

” and press [Enter].

2. Type in a seven (7) digit alpha-numeric user password and then press [Enter].

3. To confirm, retype the user password as instructed and press [Enter]. (Notice that “User Password Is” field now indicates Enabled.)

4. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

The server runs the POST and then asks for the password, which has just been set.

DIGITAL Server 5220

2-13

Server Software and Utilities

Enabling Password On Boot

When “Password On Boot” is enabled, a screen appears after POST. The screen asks fort the supervisor or user password to allow the server to finish the boot process.

Perform the following steps to set “Password On Boot”:

1. Reboot the server and enter Setup.

2. Highlight the “

3. Highlight “

4. Press the [+] key. (Pressing the [+] key again reverses the action.)

5. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

Security

Password On Boot

” menu.

.”

Eliminating User and S upervisor Passwords

To eliminate the server’s password(s):

1. Reboot the server and enter Setup.

2. Enter the supervisor password and press [Enter].

3. Eliminate the User Password or the Supervisor Password?

If User Password, select “

If Supervisor Password, select “

4. Press [Enter] three times.

You have cleared the old password and are returned to the “Security” menu.

Verify that the appropriate password is disabled by checking “

Password is

relevant.

5. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

” or the “

Set User Password

Set Supervisor Password

Supervisor Password is

.”

” field, whichever is

.”

User

2-14

Server Software and Utilities

Other Security Options

These options can provide further security for the server under certain conditions:

If “Password On Boot” is enabled and “Diskette Access” is set to

•

“Supervisor,” entering the supervisor password at boot allows access to a diskette. Entering the user password at boot, however, prevents the server from accessing a diskette.

CAUTION:

the Password on Boot option. While this option is enabled, the contents of the hard disk drive cannot be backed up t o disket t es and the server cannot be booted f r om a disket t e dr ive.

Consider the security needs carefully before using

•

Sign On Banner

 When enabled, allows a custom banner to be displayed

every time you turn the server on.

•

Diskette Access

 While enabled, this option prevents the server from

accessing a diskette.

Locks the keyboard and mouse to prevent tampering

•

Network Server



during network operation. Enter a supervisor password to unlock the keyboard and mouse.

When disabled, prevents the server’s BIOS from

•

System BIOS Flash



being flashed (rewritten).

DIGITAL Server 5220

2-15

Server Software and Utilities

Changing the Boot Sequence

It is sometimes necessary to change the server’s boot sequence. Follow the network manual’s instructions to determine the correct boot sequence.

To change the boot sequence, proceed as follows:

1. Reboot the server and enter Setup.

2. Highlight the “

If the CD-ROM drive is listed as the first boot device in the BIOS, the server

will boot from the CD-ROM drive. Otherwise, the server can be booted from the diskette drive (drive A) or the hard drive (drive C). If the diskette drive (drive A) then the hard drive (drive C) is selected, the server searches the diskette drive (drive A) first to boot the operating system. When no diskette is in the diskette drive (drive A), the server then tries to boot from the hard drive (drive C).

3. Use the [↑] and [↓] arrows to locate the fieldto change. Use the [+] to raise the order and [-] to lower it.

4. Press [Esc] twice then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

Following is a typical boot sequence:

CD-ROM

•

Diskette drive (drive A)

•

Hard drive (drive C)

•

Boot

” menu.

2-16

Server Software and Utilities

Speeding up the Boot Process

There are four options for speeding up the boot process which, in essence, eliminate or replace displays or checks. To make these changes, proceed as follows:

1. Reboot the server and enter Setup.

2. Highlight the

Boot

menu.

The following table lists and describes the items displayed.

Field Description

Floppy check Verifies the diskette boot drive. Setup prompt Displays the Setup prompt message during the boot

POST errors Pauses and displays the Setup prompt or Resume boot

Sign-on banner When enabled, displays the DIGITAL logo during POST.

Select the item(s) you wish to change and use the [+] or [-] as follows:

Field Speed Up Boot Selection

Floppy check Disable Setup prompt Enable POST errors Disable Sign-on banner Disable

sequence. If disabled, the Setup prompt message will not be displayed; however, you can still access the BIOS Setup utility by pressing <F2> before POST completes.

prompt, if an error occurs during the boot sequence. If disabled, the server always attempts to boot.

DIGITAL Server 5220

4. Press [Esc] twice then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

2-17

Server Software and Utilities

Checking System Management Parameters

These screens allow you to see an overview of your server's system and environment parameters, and details of the system assets (environment, memory, POST system, processor module, main logic board, and PCI IRQ assignment). To manage the system:

1. Reboot the server and press <F3> when the DIGITAL logo screen appears.

2. The "Summary” menu appears. Use the [←] and [→] arrows to select the parameter you want to view or change.

3. In screens that are editable, use the [↑] and [↓] arrows to select the field you want to change. Enter the new parameter(s) and then press [Enter] to accept the changes.

4. Press [Esc] then [Enter] to exit System Management and reboot the server so changes immediately take effect.

2-18

Server Software and Utilities

BIOS Upgrade Utilit y

All servers have BIOS software in a flash (ROM) chip located on the main logic board. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as a keyboard and disk drives.

You can upgrade your server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. PHLASH.EXE and BIOS upgrades are available on the Internet.

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access to the software library for BIOS and driver upgrades, use the address:

http://www.windows.digital/com/~ftp/00-index.stm

CAUTION:

before upgrading the serv er B IOS. Als o, when upgrading the BIOS, you must rem ov e any v ideo ex pans ion boar ds and enable the onboard VGA. In the rare event that you might need to use the Cr is is Rec ov er y Dis k ette, the s er v er will require that the onboar d V GA be used in this mode.

Two switches and one BIOS option affect the result of executing the PHLASH.EXE program:

BIOS Protection (SW1-1

must be s e t to

Recovery Mode Switch (SW1-2)

board, must be set to Mode.”

System BIOS Flash (BIOS option)

Enable BIOS Upgrade

If you are having trouble flashing your server’s BIOS, refer to Chapter 11, “Troubleshooting.”

Normal

A crisis recover y dis k ette should be creat ed

) — This switch, located on the main logic board,

(Off) befor e yo u c a n upgrade the server’s BIOS.

— This switch, located on the main logic

Recovery

so the server BIOS can enter “Recovery

— This BIOS option must be set to

before you can upgrade the server’s BIOS.

DIGITAL Server 5220

2-19

Server Software and Utilities

SCSI Configuration U tility

Your DIGITA L Se r ve r co m e s w i th a n onboard, dual channel SYMBIOS 896 SCSI controller and a SCSI allows you to change SCSI controller settings without opening the server.

Use the SCSI Configuration Utility to:

Check global factory default settings for each SCSI channel and devices

•

connected to it. Change factory default settings for individual SCSI devices.

•

Change the device boot order.

•

To start the SCSI Configuration utility: Press [Ctrl] + [C] when the following message appears during the boot process:

Press Ctrl-C to start Symbios Configuration Utility…

This message stays on the screen for about five seconds. If you invoke the Configuration utility, the Main Menu of the Symbios SCSI Configuration utility is displayed.

Configuration utility. This utility, located within the server BIOS,

2-20

Main Menu

SYM53C896 SYM53C896

Change Adapter Status Adapter Boot Order

Additional Adapter Configuration Display Mode = Verbose Mono/Color Language

Help

Quit

Port Irq---------Status-----------NVRAM Num

9000 9 On On Yes 9400 9 On On Yes

Level Current Next-Boot Found

Figure 2-2 . Ty pic a l B IOS S e tup U t ility S creen

Server Software and Utilities

The Main menu fields are described in the table that follows.

Menu Fields Allows you to…

SYM port number Change adapter setup specifications and device selections. Change adapter status Activate or deactivate an onboard or external SCSI channel and all devices

Adapter boot order Change the boot sequence of the adapters in the server. Additional adapter

configuration Displ ay mode Mono/Color Change the screen instantly between Language

(1)

Factory default

attached to it. The changes take place after a reboot.

Select adapters other than those displayed on the first screen.

Select a Verbose or a Terse text.

Mono and Color.

Select a language for this utility.

Determining Devices Attached to Each SCSI Channel

To check the devices connected to each channel, use the following procedure:

1. Start the Symbios SCSI Configuration utility to display the Main menu.

2. Use the arrow keys to select the SYM port number and press [Return]. The following menu items are displayed:

Adapter Setup Device Selections Help Exit this menu

3. Choose port.

Device Selections

to display the SCSI devices attached to this

DIGITAL Server 5220

4. Press the [

] key to exit from this menu.

Esc

For additional information, refer to the Symbios User’s Manual on the Quick Launch CDROM discs. Select your server model, then “User Documentation”. Click on Ädditional Documentation” to view the Symbios User’s manual.

2-21

Server Software and Utilities

RAID Configura tion Ut ility

If a RAID adapter is installed in the server, the RAID configuration utility appears when you boot the server. If desired, you can skip this utility, or use this utility to configure the RAID array during initial setup.

Refer to the RAID User’s Manual on the Quick Launch CD-ROM discs. Select the “User Documentation” button.

Diagnostics

Diagnostic software is shipped with every DIGITAL Server on th e Qu i ck Launch CDROM discs. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST).

The diagnostic program is a stand-alone MS-DOS package that can be run from diskettes or from the DOS partition on the server’s hard disk drive.

To access the supplied diagnostic software:

During the server installation process, the diagnostic software will be

•

automatically copied to a subdirectory on the Quick Launch MS-DOS partition (only if you selected the option to create a partition). This allows you to run the diagnostic software from the MS-DOS partition you created.

Using the Quick Launch CD-ROM, you can create bootable diagnostic

•

software diskettes. This allows you to run the diagnostic software using the diskettes you created.

NOTE:

diagnostics to diskettes and then use these diskettes t o r un t he diagnostics on the server.

To run the diagnostics from the DOS partition, perform the following:

1. At the MS-DOS prompt, type:

2-22

C:\diag\diagnose.bat

DIGITAL strongly recommends t hat you copy the

Server Software and Utilities

2. After the server boots, choose MS-DOS from the boot selection.

3. Once the diagnostics begin, the main screen appears.

To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following:

1. Insert the Quick Launch CD-ROM into the drive and boot the server; or from a PC or workstation, use Windows File Manager or Explorer and run:

2. From the Quick Launch main menu, select

3. Select the

<cd-rom>:\QLAUNCH.EXE.

Utilities

Installations &

tab and then select the server model.

4. Insert a blank MS-DOS formatted diskette into drive A and select

Diagnostics

5. Select

Continue

6. Choose the next diagnostic diskette from the list and then select Create all the diskettes labeled “

Refer to Chapter 4, “Troubleshooting,” for more information on using the diagnostics software.

. Afterwards, remove the diskette for safekeeping.

Diagnostics

.”

Continue

DIGITAL Server 5220

2-23

BIOS Setup Utility Features

Introduction

After entering the BIOS Setup utility, you can edit a variety of resources and configure the server for the most optimized condition. The menu items in the BIOS Setup utility, listed as menu pages below, provide the necessary options to configure the server.

DIGITAL Server 5220

3-1

BIOS Setup Utility Features

BIOS Setup (F2)

This section provides example tables and displays for the BIOS Setup utility.

Main

Menu Fields Settings Comments

System time System date Diskette A

Primary Master

Video system

Monitor type

Cache and Shadow Keyboard Features System memory

Extended memory

AT bus space

(1)

Factory default

Current time Current date Disabled

360 KB, 5¼

1.2 MB, 5¼ 720 KB, 3½

1.44 MB, 3½

2.88 MB, 3½ None

Auto CD-ROM User

EGA / VGA CGA 80x25 Monochrome

Color Monochrome

[submenu] [submenu] Not user selectable

Not user selectable

Disabled

(1)

Displ ays the current time. Displays the current date. Sets the size and density of the diskette drive.

Determines which device will be the primary bus master. Press [Enter] to display fields.

Sets the video controller type.

Sets the monitor type.

Press [Enter] to display fields. Press [Enter] to display fields. Displays the amount of base (conventional)

memory each time the server boots. Displays the amount of extended memory each

time the server boots. Memory hole not available; upper memory is

contiguous.

continued

3-2

Menu Fields Settings Comments

Extended memory report

F00000h, 512 KB

Compatibility Non-compatibility

(1)

Sets the memory hole at address F00000 with 512 KB memory available.

Select the BIOS report mechanism for the amount of external memory.

Select

Compatibility

conventional operating system. Select

Non-compatibility

memory above 64 MB under Windows NT.

Primary Master: [submenu]

Auto

Multi-sector transfers LBA mode control 32-bit I/O

Transfer mode standard

CD-ROM

Multi-sector transfers

(1)

Factory default

Disabled Disabled Enabled

Disabled Standard

2,4,8,16 Disabled

(1) (1)

(1)

Automatically determines the hard device and parameter s of that device installed in the system.

Not user selectable. Not user selectable. Enables 32-bit IDE.

Not user selectable.

Allows you to select the CD-ROM as the primary bus master.

Specifies the number of sectors per block for multiple sector transfers.

BIOS Setup Utility Features

when using a

for extended

DIGITAL Server 5220

continued

3-3

BIOS Setup Utility Features

Menu Fields Settings Comments

LBA mode control

32-bit I/O

Transfer mode standard

User

Cylinders Heads Sectors

Maximum capacity

Multi-sector transfers

LBA mode control

32-bit I/O

Transfer mode standard

(1)

Factory default

Enabled Disabled

Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2

0 - 65535 1 - 16 0 - 63

(1)

(1) (1)

Not selectable

2,4,8,16 Disabled

Enabled Disabled

Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2

(1)

(1) (1)

Enables the use of logic block addressing instead of cylinders, heads, and sectors.

Enables 32-bit IDE.

Select the method for optium data transfer.

Allows you to enter the installed disk drive parameters from the manufacturer’s specifications for cylinders, heads, and sectors.

The maximum capacity of the disk drive is displayed.

Specifies the number of sectors per block for multiple sector transfers.

Enables the use of logic block addressing instead of cylinders, heads, and sectors.

Enables 32-bit IDE.

Select the method for optium data transfer.

continued

3-4

Menu Fields Settings Comments Cache and Shadow: [submenu]

L1 cache L2 cache

System BIOS shadow System BIOS cache

Video BIOS shadow

Shadow 16 KB at C800 - CBFF: CC00 - CFFF: D000 - D3FF: D400 - D7FF: D800 - DBFF: DC00 - DFFF:

(1)

Factory default

Enabled Enabled

Disabled Enabled

Enabled Disabled

(1) (1)

(1)

Always set to Enabled. Not selectable. Enables the processor's internal L2 cache.

Always set to Enabled. Not selectable. Enables the server BIOS to be cached in the

internal cache to increase server performance, because BIOS instructions are executed in cache instead of RAM.

Copies the video BIOS to shadow RAM for improved performance.

Enables or disables shadowing of individual segments of ROM to increase server performance.

CAUTION:

properly when shadowed.

BIOS Setup Utility Features

Some option ROMs do not operate

DIGITAL Server 5220

continued

3-5

BIOS Setup Utility Features

Menu Fields Settings Comments Keyboard Features: [submenu]

NumLock

Key click

Keyboard auto-repeat rate

Keyboard auto-repeat delay

(1)

Factory default

(1)

Auto On Off

Disabled Enabled

2/sec 6/sec 10/sec

13.3/sec

18.5/sec

21.8/sec

26.7/sec

(1)

30/sec 1/4 sec

1/2 sec 3/4 sec 1 sec

(1)

Turns NumLock on or off each time the server boots.

is selected, the server will turn on

Auto

NumLock if it detects a numeric keypad. Enables or disables the audible key click

feature. Sets the number of times a second to repeat

a keystroke while the key is held down.

Sets the delay time after a key is held down before it begins to repeat a keystroke.

continued

3-6

Advanced

Menu Fields Settings Comments

Integrated Peripherals

Advanced Chipset Control

PCI Configuration

Plug & Play O/S

Reset configuration data

Onboard SCSI BIOS

Legacy USB support

(1)

Factory default

[submenu]

(1)

No Yes

Yes

(1)

Enabled Disabled

(1)

BIOS Setup Utility Features

Press [Enter] to display fields.

Press [Enter] to display fields. Select

system; otherwise, select No. Select

if it is suspected to be corrupted, which sometimes occurs after a power outage. This option also clears the Plug and Play databases.

After entering the correct settings (or accepting the default settings), the computer switches this setting back to No.

If it is not necessary to clear system configuration data, leave the setting at No.

Enables or disables the onboard SCSI BIOS. Set to disabled when installing a new adapter board with a later BIOS revision.

Enables support for Legacy Universal Serial Bus. Check if your operating system supports USB before using this feature.

if using a Plug & Play operating

Yes

to clear the system configuration data

Yes

DIGITAL Server 5220

continued

3-7

BIOS Setup Utility Features

Menu Fields Settings Comments

System monitoring warning beep

Integrated Peripherals: [submenu]

PS/2 mouse

Local bus IDE adapter

Serial port A

(1)

Factory default

Enabled

(1)

Disabled

Disabled Enabled Auto detect

Disabled Primary

Disabled Enabled

(1)

Auto

Enabled

(1)

is selected, the information at the right will appear.

Enables or disables the 8031 warning beep.

Enables, disables, or auto detects the mouse port.

Enables or disables the local bus IDE adapter.

Enables, disables, or auto detects an available address and IRQ for the serial port A.

Select

unless interrupts IRQ4 and/or IRQ3

Auto

are allocated as a server resource. Two devices cannot share the same IRQ.

Choosing Disabled makes serial port A unusable. Choosing

automatically

Auto

configures COM1 to address = 3F8h and IRQ = 4 if they are available.

Base I/O address

(1)

3F8 2F8 3E8 2E8

Interrupt IRQ3

(1)

IRQ4 IRQ10 IRQ11

3-8

continued

Menu Fields Settings Comments

Serial port B

Parallel port

(1)

Factory default

Disabled Enabled

(1)

Auto

Enabled

the information at the right will appear.

Disabled Enabled Auto

is selected,

(1)

Enables, disables, or auto detects an available address and IRQ for serial port B.

Choosing unusable. Choosing configures COM2 to address = 2F8h and IRQ = 3 if they are available.

Base I/O address 3F8

(1)

2F8 3E8 2E8

Interrupt

(1)

IRQ3 IRQ4 IRQ10 IRQ11

Enables, disables, or auto detects an available address and IRQ for the parallel port.

is the recommended setting.

Auto

BIOS Setup Utility Features

Disabled

makes serial port B

automatically

Auto

continued

DIGITAL Server 5220

3-9

BIOS Setup Utility Features

Menu Fields Settings Comments

Parallel port mode Sets the onboard parallel port modefor the

Floppy disk controller

Base I/O address

Diskette write protection

(1)

Factory default

Enabled

is selected, the information at the right will appear.

Output only Bi-directional

(1)

EPP ECP

Enabled

(1)

is selected,

Enabled Disabled Auto

If the information at the right will appear.

Primary

(1)

Secondary Enabled

Disabled

(1)

Base I/O address:

(1)

378 278 3BC

Interrupt: IRQ5

(1)

IRQ7

Enable

and

Auto

settings. Standard printer connection. PS/2 compatible mode to transmit and to receive

at the same time. Enhanced parallel port mode. Extended capabilities port mode. Enables, disables, or auto detects the onboard

diskette controller.

Base I/O address Primary

(1)

Secondary

Sets the base I/O address for the diskette drive controller

Enables or disables the diskette drive’s write protect option.

continued

3-10

BIOS Setup Utility Features

Menu Fields Settings Comments

Integrated PCI Ethernet

Integrated PCI SCSI

Enabled Disabled

(1)

Enables or disables the onboard Ethernet controller.

Enables or disables the onboard SCSI controller.

Advanced Chipset Control: [submenu]

(1)

Configures the MP specification revision level. ACPI (Advanced Configuration and Power Interface) is disabled as a default setting. When this feature is enabled, the power button must be pressed more than four seconds to powe r off th e system (an ACPI feature). Before enabling this feature, check if the Operating System supports it.

Enables or disables the Error Correction Code (ECC).

ACPI & MP table

Error correction code

Disabled

1.1

1.4

Enabled Disabled

PCI Configuration: [submenu]

PCI IRQ line #

PCI/PNP ISA UMB Region Exclusion Press [Enter] to display addresses. PCI/PNP ISA IRQ Resource Exclusion Press [Enter] to display IRQs.

(1)

Factory default

Disabled Auto select 3 4 5 7 9 10 11 12 14 15

(1)

Assigns IRQs to PCI slots. An asterick (*) appears to the left of the line if the

IRQ is in use.

DIGITAL Server 5220

continued

3-11

BIOS Setup Utility Features

Menu Fields Settings Comments PCI/PNP ISA UMB Region Exclusion: [submenu]

C800 - CBFF CC00 - CFFF D000 - D3FF D400 - D7FF D800 - DBFF DC00 - DFFF

PCI/PNP ISA IRQ Resource Exclusion: [submenu]

IRQ 3 IRQ 4 IRQ 5 IRQ 7 IRQ 9

IRQ 10 IRQ 11 IRQ 12 IRQ 15

(1)

Factory default

Available Reserved

(1)

Reserves a specific block of upper memory for use by legacy ISA devices.

Reserves the specified IRQ for use by a legacy ISA device.

3-12

Security Options

Menu Fields Settings Comments

Set supervisor password

Set user password Press

Password on boot Enabled

(1)

Factory default

Press

[Enter]

Disabled

BIOS Setup Utility Features

. Allows a supervisor password to be set.

The supervisor password must be set if a user password is to be used.

Entering Setup with a supervisor password

NOTE:

provides full access to all BIOS Setup utility menus.

. Allows a user password to be set.

This password can be set only if a supervisor password is entered.

(1)

Enables or disables the enter password on boot option.

If you enable this option, a user or supervisor password must be entered in order for the boot process to complete. If a user or supervisor password is not entered, the operating system cannot be accessed.

DIGITAL Server 5220

continued

3-13

BIOS Setup Utility Features

Menu Fields Settings Comments

Diskette access

Network server

System backup reminder

Virus check reminder

System BIOS flash

(1)

Factory default

Supervisor

(1)

User

Enabled Disabled

Disabled Daily Weekly Monthly

Enabled Disabled

(1) (1)

(1)

Controls who might have access to diskette drives. If

Supervisor

is selected, access to th e diskette drive is limited to the supervisor, who must enter a password. If

is selected, the diskette drive is

User

accessed by entering either the supervisor or the user password.

Whatever setting is chosen, it only becomes functional if both a

User Password

Supervisor Password

have been set (if the User setting

and a

is chosen). When enabled, the system is secured at boot to

prevent tampering during network operation. When enabled, displays a backup reminder

message at boot, daily, every Monday, or the 1st of each month.

When enabled, displays a reminder message to check for virses at boot, daily, every Monday, or the 1st of each month.

When enabled, allows the server BIOS in the flash ROM to update.

3-14

Boot

Menu Fields Settings Comments

Floppy check

Setup prompt

POST errors

Sign-on banner

Boot device priority

Hard drive

(1)

Factory default

Enabled Disabled

1. ATAPI CD-ROM

2. Diskette drive

3. Hard drive

1. Onboard SCSI

2. Bootable add-in

(1)

drive

controller

cards

Enabled

boot.

Disabled

and speeds up the boot process. Enables or disables the <F2> setup prompt

each time the server boots. Disables the prompt "

enter Setup"

pressing <F2> before POST completes. Enabling this option causes the server to

pause and display a setup entry or resume the boot prompt if an error occurs at boot.

Disabling this option causes the server to always attempt to boot regardless of a setup entry or error.

Enabling this option causes the DIGITAL logo to appear during POST.

Allows you to select the boot drive options. To change the order, use the Up and Down

cursor keys to select the device you want to move. Then use the + and – keys, on the numeric keypad, to move the device to the desired boot order.

Selects the ROM scan sequence to determine which device will be the boot device. The first device encountered with bootable media will be the boot device.

BIOS Setup Utility Features

permits verification of FDD type at

prevents FDD verification

Press <F2> to

. Setup can still be entered by

DIGITAL Server 5220

3-15

BIOS Setup Utility Features

System Management (F3)

This section provides example tables and displays for each System Management utility.

Summary  System Summary

Menu Fields Settings Comments

Processor 1

Processor 2

Co-processor System RAM System BIOS PS/2 mouse Diskette A Parallel port

Serial port 1 Serial port 2

E-net address

350 MHz PII, L1/L2=, ID=

Installed 64 MB

1.0 Installed

1.44 MB 3½-inch Bi-directional,

0378, IRQ7 03F8, IRQ4

02F8, IRQ3 0000F87AA3E9

Indicates processor speed, installed status, cache size, and ID number.

Internal component of processor. RAM size. BIOS version being used. Mouse installed Size and availability. Parallel port mode selected and

availability and assigned IRQ. Availability and assigned IRQ.

Availability and assigned IRQ. Ethernet address.

3-16

BIOS Setup Utility Features

Environment  Environment Monitoring and Summary

Menu Fields Settings Comments

Processor 1 status Processor 2 status Processor 1 temperature Processor 2 temperature Processor 1 VRM 2.0 V Processor 2 VRM 2.0 V Processor GTL 1. 5 V Processor IO 2.5 V Sys 12 V Sys 5 V Sys 3.3 V Sys −12 V P/S status Fan 1 status Fan 2 status

OK OK 43 °C 34 °C

2.01 V

2.06 V

1.50 V

2.52 V

11.8 V

5.06 V

3.32 V

−12.10 V OK

OK OK

No problem. No problem. Actual temperature. Actual temperature. VRM voltage. VRM voltage. Gunning transistor logic.

Server 12 V voltage rating. Server 5 V voltage rating. Server 3.4 V voltage rating. Server −12 V voltage rating. Power supply status OK. Fan 1 status OK. Fan 2 status OK (model 3220).

DIGITAL Server 5220

Memory  Memory Slots Information

Slot

Bank 0

Bank 1

Bank 2

Bank 3

(1)

ECC here indicates that one bit error correction occurred.

Type

SDRAM

Size

64M

Speed

10 ns

Status

(1)

ECC

DEC01593

3-17

BIOS Setup Utility Features

POST  POST Error Summary

Contains a POST error summary if post fails.

SYS  S ystem Asset Number and I/O Management

You can only change the Asset# in the following display.

Enter Required Parameters For The Selected Items:

Assembly Asset#

System ID Model# Serial#

System IDs Of Each Assembly

Assembly Main Logic Board Processor Module

System

FR-J2B8W-AA 5220 2350 TA 1234567890

Model# Serial#

MLB  Main Logic Board Asset Number Management

Assembly: Asset#: Part#: Revision: Serial#: Artwork#:

Main Logic Board 2224Z 54-25462-01 AX01 TA2544679 B01

DEC01703

3-18

DEC01595

CPU  Pr ocessor Module Asset Num ber Management

BIOS Setup Utility Features

Assembly: Asset#: Part#: Revision: Serial#: Artwork#:

PCI  PCI IRQ Assignment Status

Integrated Integrated Integrated

PCI Slot 1 PCI Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 PCI Slot 6

PCI Slot 7 PCI Slot 8 PCI Slot 9

Proprietary Slot-Ethernet Controller

Universal Serial Bus(USB) SCSI Bus Controller A SCSI Bus Controller B

Empty Empty Empty Raid Controller Empty Empty Empty Empty Empty

VGA- Compatible Controller[Not Required]

Processor Module 2224Z 70-3323X-01 AX01 TA 2544831 B01

DEC01596

[IRQ09][Enable] [IRQ10][Enable] [IRQ][Enable]

DIGITAL Server 5220

[IRQ15][Enable]

[IRQ11][Enable]

DEC01702

3-19

Troubleshooting

Introduction

This chapter provides initial troubleshooting procedures. The tables that follow list specific problems, probable causes, and recommended actions to take if the server fails. Tables include:

Server Troubleshooting

•

Disk Drive Troubleshooting

•

Hot Swap Drive Troubleshooting

•

Tape Drive Troubleshooting

•

Monitor Troubleshooting

•

CD-ROM Troubleshooting

•

Diskette Drive Troubleshooting

•

RAID Troubleshooting

•

Refer to the documentation supplied with additional options if you are experiencing problems with specific options that you have installed.

DIGITAL Server 5220

4-1

Troubleshooting

Initial Troubleshooting

Follow these general procedures to troubleshoot the DIGITAL Server.

Record all configuration information and have it readily available.

•

Turn off the server, wait until all disk drives completely spin down, and then

•

turn it back on. Ensure that all cables and connections are secure.

•

Make sure all necessary video, printer, and application device drivers are

•

properly installed. Try not to troubleshoot more than one problem at a time.

•

Try to duplicate the problem.

•

Run the diagnostic software. Refer to the next section “When to Use the

•

Diagnostics.” Run the SCSI configuration utility if you have problems after connecting

•

devices. Run the BIOS Setup utility (F2).

•

4-2

Run the System Management utility (F3) to check IRQ settings.

•

Refer to Chapter 2, “Server Software and Utilities,” to ensure the server is correctly configured for all installed hardware and software.

Run the SCSI or RAID configuration utility if you have problems after

•

connecting devices.

Refer to Chapter 2, “Server Software and Utilities,” for additional information.

When to Use the Diagnostics

The diagnostic software is a versatile tool for verifying proper hardware installation and isolating intermittent problems that are not detected by the Power-On Self Test (POST). You should run the diagnostic software if:

The server fails to boot or load the operating system software.

•

The server fails to boot or load the operating system software after you add

•

additional hardware such as additional memory, processors, SCSI devices, or expansion boards.

The operating system hangs repeatedly and no changes have been recently

•

added to the software such as service packs or a new application. You suspect a server hardware failure.

•

To validate server operation.

•

An intermittent hardware problem exists.

•

Troubleshooting

DIGITAL Server 5220

4-3

Troubleshooting

Running the Diagnostics

To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure:

1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server.

2. Use the arrow keys to highlight the desired test.

3. Press [Enter].

For additional troubleshooting information refer to the AMIDiag User’s Guide, located on the Quick Launch CD-ROM.

Running Quick Tests or Groups of Tests

Function keys can be used to select and run groups of tests. A list of function keys is available by pressing the F9 key. The following list includes examples of how to run Quick Tests or Groups of Tests.

To run Quick Test, press F8 to select tests, then F10 to run all the selected

•

tests. To run all Memory tests, press F6 to select tests listed on the menu, then

•

press F10 to run all the selected tests.

4-4

To run all tests from all menus, press F7 to select all tests, then press F10 to

•

run all the selected tests.

Running DIGITAL Vendor Extended Tests

To run D IGITAL V endor Extended Tests from a diskette:

1. Inse rt th e D IGITA L Vendor Extended Tests diskette for the selected device and then boot the server or type

Troubleshooting

A:\DMENU

2. Select the desired test.

Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

Running the Diagnostics Tests from the Server’s Hard Disk Drive

To run diagnostic tests from the server’s hard disk drive, perform the following:

1. Boot the system and select

menu.

Start

2. At the C:\> prompt, type:

\DIAG\DIAGNOSE.BAT

This will setup the CONFIG.SYS and AUTOEXEC.BAT files to run the diagnostics and then reboot the server to load the AMIDiag program. Note that the original CONFIG.SYS and AUTOEXEC.BAT are restored before the diagnostics load.

3. Select the test or group of tests using the arrow keys and function keys previously defined. DIGITAL Vendor Extended Tests can also be run from

User

menu.

the

Programs

, then the

MS-DOS Prompt

from the

DIGITAL Server 5220

4-5

Troubleshooting

Obtaining Information about The Server

The DIGITAL Se r ve r p ro v ides the following system information for the main logic board and the processor module configured on the server:

Asset number  User definable field for tracking these components

•

Part number  DIGITAL pa rt n u m b e r

•

Revision number  Board assembly revision number

•

Serial number  Serial number of the board assembly

•

Artwork number  Revision of the printed circuit board

•

The System ID is also located on the main logic board and processor module. The System ID contains the following information:

Model number  Server model number

•

Serial number  Server serial number

•

System asset number  User definable field for tracking the system

•

4-6

Troubleshooting

The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1).

Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components. In addition, the software can detect when you change the server configuration by adding or removing either component.

You can obtain information about the server’s configuration by running the BIOS Setup utility or by using the ServerWORKS management software.

Asset# Part# Revision# Serial# Artwork# System ID

DIGITAL

5220 Series

Server

(System ID)

Processor Module

Asset# Part# Revision# Serial# Artwork# System System ID

Main Logic Board

DIGITAL Server 5220

DEC0103

Figure 4-1 . D IGITA L Server Component Information

4-7

Troubleshooting

Obtaining Information Using the BIOS Setup Utility

You can use the BIOS Setup utility to check the Serial number, Revision number, and Asset number for the main logic board and processor module configured in the server. For example, if you change the main logic board or processor module in the server, you must run the BIOS Setup utility to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory. The BIOS Setup utility will check the new main logic board or processor module and will then detect the System ID mismatch.

You can view the details for the main logic board or processor module by pressing <F3> and then selecting the model number and server serial number information stored on the main logic board or processor module. You can then confirm the correct model number and serial number. This data is available on the label located on the server’s back panel.

Refer to Chapter 3, “BIOS Setup Utility Features,” for more detailed information about the BIOS Setup utility.

option. The BIOS Setup utility lists the server

SYS

DIGITAL ServerWORKS Manager

The DIGITAL Se r ve r i s s hipped with DIGITAL S e rv e rWOR K S M anager software. ServerWORKS Manager is a workgroup and server management product for DIGITAL’s fa m i l y o f s e rv e rs . Se r ve r WOR KS Manager utilizes the Simple Network Management Protocol (SNMP) environment to assist the Network or Server administrator by constantly monitoring the network for problems.

DIGITAL Ser ve r WOR KS Manager is based on an open architecture that enables seamless integration and interoperability with popular enterprise management software packages such as Computer Associates’ POLYCENTER Manager/NetView, Hewlett-Packard’s OpenView UX for Windows, and IBM’s Netview/6200 AIX. Also included with the DIGITAL Serve rWOR K S M anager are Network Operating System (NOS) Agents for Windows NT V4.x, Novell NetWare V3.12 and V4.x, and SCO UNIX V5.x. The OS/2 NOS includes its own agent and can also be managed from ServerWORKS Manager.

4-8



Troubleshooting

DIGITAL Ser ve r WOR KS Manager allows the Network or Server Administrator to perform the following functions on the server:

Manage DIGITAL PC pri n t, file, and application servers supported by

•

DIGITAL Ser ve r s u s ing a Windows-based graphical user interface (GUI) for point and click simplicity.

Display server component information that provides critical information such

•

as processor and file system utilization and information about the network interface.

Automatically build a database of the network by Autodiscovering all SNMP

•

network resources and display the nodes discovered during Autodiscovery on a color-coded topological map.

Poll all network devices at intervals defined by the administrator.

•

Perform an in-depth network analysis to continuously monitor the status of

•

the network. Set alarms and alerts for specified events on all network devices, as well as

•

the network itself, to spot problems early and avoid costly downtime.

Refer to th e D IGIT AL ServerWOR KS Manager Installation and User’s Guide for more information on how to use ServerWORKS Manager to view and be notified of events on the server.

DIGITAL Server 5220

You can also manage the DIGITAL Server wi th o th e r S N MP -b a s e d managers.

Refer to th e D IGIT AL ServerWOR KS Manager Installation and User’s Guide for more information.

4-9

Troubleshooting

Displaying Server Status Using the Hardware

There are two types of information displayed when the DIGITAL Server is operating:

Normal status messages

•

Error messages

•

During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor. Some POST messages are also displayed on the OCP panel. When an error occurs, an error message is displayed on both the monitor and OCP panel and a beep is sounded from the server’s speaker.

Messages displayed on the OCP panel can also be seen by using the DIGITAL ServerWORKS Manager.

4-10

Server Status Messages

Component Possible Failures Result

Main logic board voltages: +12, +5, +3.3, and -12V

Fans 1, 2, 3, 4 The primary fans (fans 1 and 3)

Fan 5 The rear fan fails. A message displays and a

CPU module voltages

CPU failure Inter n a l

CPUs present The incorrect number of CPUs

The voltages are outside of the power good range.

The voltage exceeds the upper limit.

The voltage falls below the lower limit .

fail. The primary fans (fans 1 and 3)

and redundant fans (fans 2 and

4) do not operate.

The voltages are outside of the power good range.

The voltage exceeds the upper limit.

The voltage falls below the lower limit .

Over temperat ur e

are present in the server.

Troubleshooting

An error message displays and a warning beep sounds.

The server will shutdown after 5 minutes.

A warning message displays and a warning beep sounds.

The redundant fans will activate.

The server will shutdown after 10 minutes.

warning beep sounds. A message displays and a

warning beep sounds. A warning message displays

and a warning beep sounds. A warning message displays

and a warning beep sounds. An error message displays

and a warning beep sounds. Usually caused by a fan

failure and the result is that the server shuts down.

A message displays indicating the number of CPUs present in the server.

DIGITAL Server 5220

continued

4-11

Troubleshooting

Component Possible Failures Result

CPU temperature sensing

Power supplies present

Power supply failure

The temperature exceeds 72 °C (161.6°F).

The temperature exceeds t he warning level (>75 °C; >167°F).

The temperature exceeds t he upper limit (>80 °C; >176°F).

The incorrect number of power supplies are present with good status in the server.

The temperature exceeds t he upper limit or the voltages are out of range.

Backup fans activate without warning.

If the temper at ur e drops below 70 °C the backup fans are turned off.

A warning message appears and a warning beep sounds. If the temper at ur e exceeds the warning level for more than five minutes, the server automatically shuts down.

The server automatically shuts down.

A message displays indicating the number of power supplies present in the server.

Power supply shuts down, an error message displays, and a beep sounds.

4-12

POST OCP Messages

For the processor, the following table lists the messages, both normal and error, that will display on the server’s OCP panel during POST and any beeps that might sound when an error occurs.

NOTE:

below the OCP once after a beep sounds. To enable it, pr ess t he button again.

POST/Boot Codes for the Processor Module

To disable the speaker, press the middle butt on located

Troubleshooting

POST Code Descriptions

BIOS ROM checksum 1-2-2-3 Test DRAM refresh 1-3-1-1 Test 8742 keyboard

controller RAM failure on

address line xxxx RAM failur e on data

bits xxxx of low byte of memory bus

RAM failur e on data bits xxxx of high byte of memory bus

Check ROM copyright notice

Unexpected interr upts test

(1)

Count down codes are displayed on the server’s monitor.

Count Down

(1)

Code

230 Unex pected int 2-2-3-1

Normal OCP Display

OCP Error Display

Beep Codes

1-3-1-3

1-3-4-1

1-3-4-3

1-4-1-1

2-1-2-3

DIGITAL Server 5220

continued

4-13

Troubleshooting

POST Code Descriptions

Shadow ROMs 220 Shadow ROMs

Test DRAM refresh 512K and 640K

Extended memor y test 200 Ext. mem test Memory tes t fail Set cache regist ers 190 Set cache r egs. Cache configuration 180 Cache config. Cache fail Real-ti m e clock test 170 Real time clock RTC fail

Keyboard test 160 Keyboard test KBC-8042 fail

Initial hardware interrupt

Co-processor test 140 Co-processor test Serial ports test 130 Ser. Ports test Parallel ports test 120 Par. Ports test Initi ate onboard SIO 110 Init super I /O Mouse tes t 100 Mouse test Testing di skett e drives 90 Floppy disk test FDD A or B error Testing hard disk

drives CPU search 50 Search other

Search for option ROMs

Enable IRQs 20 Enable IRQs Setting t ime of day 10 Set time of day One short beep before

boot

(1)

Count down codes are displayed on the server’s monitor.

Count Down

(1)

Code

210 512-640K DRAM

150 Init HW int

80 Hard disk test

Normal OCP Display

test

CPU Scan option ROM OPROM chks um

OCP Error Display

RTC dead battery CMOS chksum bad

Keyboard fail

bad

Beep Codes

1-2

4-14

Troubleshooting

The following table lists the messages that appear during POST in support of the processor module.

POST Message Description

PROC 01 present (Speed:xxx, ID:xxxx, L2:xxxKB)

PROC 02 present (Speed:xxx, ID:xxxx, L2:xxxKB)

PROC 01 present(Speed:xxx, ID:xxxx, L2:xxxKB)

PROC 02 present (Speed:xxx, ID:xxxx, L2:xxxKB)

The PROC slot terminator card is not installed

Processor module failed Indicates that t her e m ay be a problem

Indicates 1 or 2 processor(s) found. The ID is the processor ID value that

indicates the stepping of the processor. Like stepping chips should be installed on any given processor module.

Indicates processor 1 or 2 found, but has failed.

Indicates that for a single processor module the second bus is not terminated with a terminator card. Halts syst em af t er message prints.

with the processor module itself (not t he processor). Halts system af t er m essage prints.

DIGITAL Server 5220

4-15

Troubleshooting

OCP Messages

During certain failure conditions, including out-of-range conditions, an error message is displayed on the OCP panel and a corresponding error code sounds from the server’s speaker.

NOTE:

below the OCP once after a beep sounds. To enable it, pr ess t he button again.

To disable the speaker, press the middle butt on located

Hot keys are defined in BIOS as [CTRL] + [ALT] +[1] and enable toggling of the OCP display status messages just as though the OCP button were pressed.

NOTE:

request service from t he O CP.

Hot keys do not work during POST or during host server

If you do not press keys or buttons for some time, the LCD back light will be disabled until you press a key. The time is set by the host server.

You can examine the server status messages by pressing the OCP switch located on the front panel repeatedly to sequence through the status list. The OCP switch is disabled during POST, during host request service from the 8031, or if an error is detected. The following table lists and describes the status messages and the error messages that appear on the server’s OCP panel. Also included are possible actions to take if a problem persists.

4-16

OCP Status and Error Messages

Troubleshooting

Status Normal OCP D is p la y OCP E rro r

Display

CPU ambient temperature

Power supply status

Fan status Sys fans OK Sys fan 1 fail

CPU status PROC 1 failure Internal defect of Processor 1 or

PROC1 temp=XXX C PROC2 temp=XXX C

P/S1 OK P/S1 fail Power supply 1 is not working.

PROC 1 overheat

PROC 2 overheat

Sys fan 2 fail Sys fan 3 fail Sys fan 4 fail Sys fan 5 fail

PROC 2 failure Internal defect of Processor 1 or

No PROC detected

PROC module fail

Description of Error Display /A ctio n

Temperature of Processor 1 is out of range.

Temperature of Processor 2 is out of range.

Action: Verify fans are operational.

Action: Check that power supply cables and connectors are connected correctly.

Fan 1 is not working. Fan 2 is not working. Fan 3 is not working. Fan 4 is not working. Fan 5 is not working.

Action: Check that fan connectors are connected correctly.

internal temperature exceeds the upper limit .

No processor(s) present in the server.

Processor module failed.

DIGITAL Server 5220

continued

4-17

Troubleshooting

Status No r ma l OCP

Display

System voltages PROC voltages OK GTL1 1.5V =x.xxV

CPU voltages CPU voltages OK VRM1 y.yyV=x.xxV

Memory size information

System BIOS revision

8031 BIOS revision

System date/time

xxxxxMB

BIOS Vx.yy x = main version

8031 Vx.yy x = main version

yyyy/mm/dd hh:mm yyyy = year

OCP Error Display

IO VOL 25V = x.xxV

VRM2 y.yyV=x.xxV

Description of Error Display /A ctio n

Most likely a processor module failure.

Voltage regulator 1 should be y.yy volts and is being measured at x.xx volts.

Voltage regulator 2 should be y.yy volts and is being measured at x.xx volts.

Action: Diagnose whether the CPU module is bad.

yy = sub-version

mm = month dd = day hh = hour mm = minute

4-18

Troubleshooting

Processor Module Voltage and Temperature Ranges

The following tables list the operating voltage and temperature ranges for the processor module.

Processor Voltage Range

CPU I/O voltage

Vtt of GTL

Normal Error

Range

2.5V ± 5% +2.375 ≈ 2.625V +2.2 ~ 2.8V > +3.0V < +1.85V

1.5V ± 10% +1.35 ≈ 1.65V +1.32 ~ 1.68V > +1.8V < +1.10V

Error Based Voltage Range

Power Go o d Voltage

Shutdown Voltage Value

Bad Voltage Value

DIGITAL Server 5220

4-19

Troubleshooting

Processor Voltage Range (V

ccp

1.80V 1.6740 ~ 1.9260V > +1.980V < +1.620V

1.85V 1.7205 ~ 1.9795V > +2.035V < +1.665V

1.90V 1.7670 ~ 2.0330V > +2.090V < +1.710V

1.95V 1.8135 ~ 2.0865V > +2.145V < +1.755V

2.00V 1.8600 ~ 2.1400V > +2.200V < +1.800V

2.05V 1.9065 ~ 2.1935V > +2.255V < +1.845V

2.10V 1.9530 ~ 2.2470V > +2.310V < +1.890V

2.20V 2.0460 ~ 2.3540V > +2.420V < +1.980V

2.30V 2.1390 ~ 2.4610V > +2.530V < +2.070V

2.40V 2.2320 ~ 2.5680V > +2.640V < +2.160V

2.50V 2.3250 ~ 2.6750V > +2.750V < +2.250V

2.60V 2.4180 ~ 2.7820V > +2.860V < +2.340V

2.70V 2.5110 ~ 2.8890V > +2.970V < +2.430V

2.80V 2.6040 ~ 2.9960V > +3.080V < +2.520V

2.90V 2.6970 ~ 3.1030V > +3.190V < +2.610V

3.00V 2.7900 ~ 3.2100V > +3.300V < +2.700V

3.10V 2.8830 ~ 3.3170V > +3.410V < +2.790V

3.20V 2.9760 ~ 3.4240V > +3.520V < +2.880V

3.30V 3.0690 ~ 3.5310V > +3.630V < +2.970V

3.40V 3.1620 ~ 3.6380V > +3.740V < +3.060V

3.50V 3.2550 ~ 3.7450V > +3.850V > +3.150V

± 7% Po we r Go o d Range

)

ccp

+10% Shutdown Value

-10% Ha rd wa re Bad Value

4-20

Processor Temperature Sensing

Description Possible Failures Result

Temperature The t emperature exceeds

85 °C (185 °F)

The temperature exceeds 90 °C (194 °F)

Displays an error message and warning beep.

Server shuts down after five minutes.

Server immediateily shuts down.

Advanced Troubleshooting

DIGITAL ha s a C u s to me r Replaceable Unit (CRU) process during the warranty period for:

DIGITAL monitors with screens less than 20 inches

•

Mice

•

Keyboards

•

Speakers

•

Troubleshooting

DIGITAL Server 5220

Other parts as defined by DIGITAL as CRUs

•

The DIGITAL CRU process provides for overnight shipment of the part directly to the customer site. Customers are billed for the specified part if they fail to return the part to DIGITAL w i thin ten days of the replacement unit shipment.

In the following troubleshooting tables, “CRU Process” means that when a process is determined to be broken, use the previously-described CRU process.

NOTE:

The following troubleshooting suggestions are not in any specific order. They are merely a lis t of possible problems and solutions.

4-21

Troubleshooting

Server Troubleshooting

Problem Possible Cause Action

No response when the server is turned on.

Server is not plugged in. Turn off the server, plug it in, and

No power at the wall outlet. Use another wall outlet. Main logic board switches

incorrectly set. Processor module switches

incorrectly set. Side panels removed. Install side panels. Power supply failed. Replace power supply. Processor module has

failed.

Main logic board failed. Replace main logic board.

then turn it back on again.

Set all appropriate switches.

Make sure all switches are correctly set.

Reseat the processor module. If problem persists, replace the processor module.

continued

4-22

Problem Possible Cause Action

Power is on, but there is no screen display.

Server does not boot from CD-ROM drive.

Server operates incorrectly after installing a processor module.

Brightness and contrast controls are not correctly set.

Monitor is off. Turn on the monitor. Monitor cable is incorrectly

installed. Incorrect video drivers

installed. Video controller has failed. Replace video/Ethernet daughter

Monitor has failed. Replace monitor CD-ROM drive is not

connected to the IDE controller.

CD-ROM disc is not bootable.

Processor module installed incorrectly.

BIOS Setup utility indicates an error after installing a processor module.

Mismatched stepping. Check processor stepping

Adjust the brightness and contrast controls.

Check all monitor connections.

Install the correct video drivers.

card.

Connect the CD-ROM to the IDE connector located on the main logic board.

Insert a bootable CD-ROM disc.

Reinstall processor module.

Replace the terminator and reboot. If server boots without errors, replace processor module.

information.

Troubleshooting

DIGITAL Server 5220

continued

4-23

Troubleshooting

Problem Possible Cause Action

Server operates incorrectly after installing optional expansion board.

Server operates incorrectly after installing memory DIMMs.

Expansion board installed incorrectly.

IRQ conflict. Run System Management <F3> to

Expansion board has failed. Remove expansion board and

Memory configured incorrectly.

DIMMs installed incorrectly Remove DIMMs and reinstall. DIMMs have failed. Replace DIMMs. Processor module installed

incorrectly. Processor module failed. Replace processor module.

Remove expansion board and reinstall.

check status of IRQ assignments. Refer to Chapter 2.

reboot. If server boots without errors, replace expansion board.

Reboot the server and check for any boot message to identify faulty DIMM(s).

Check that the memory configuration is according to the memory guidelines .”

Reinstall processor module.

4-24

continued

Problem Possible Cause Action

No response to keyboard commands.

No response to mouse commands.

Server operates correctly but application software does not.

Keyboard might be password protected by a local or remote control program.

Keyboard is not connected. Power down the server and connect

Keyboard is connected to the mouse port.

Keyboard failed. Replace keyboard Mouse might be password

protected by a local or remote control program.

Mouse is not connected. Power down the server and connect

Mouse is connected to the keyboard port.

Mouse driver not installed. Install the appropriate mouse driver. Mouse trackball dirty. Clean trackball. Mouse failed. Replace mouse Application software installed

incorrectly. Having external cache

enabled causes conflict with application software.

Enter the keyboard password.

the keyboard. Power down the server and connect

the keyboard to the keyboard port.

Enter the keyboard and mouse password.

the mouse. Power down the server and connect

the mouse to the mouse port.

Refer to the application software documentation.

Run the BIOS Setup utility and disable external cache. Refer to Chapter 2.

Troubleshooting

DIGITAL Server 5220

4-25

Troubleshooting

Disk Drive Troubleshooting

Problem Possible Cause Action

Server does not recognize an internal SCSI device.

SCSI device jumpers incorrectly set

SCSI ID conflicts. Refer to the supplied kit installation

Termination not removed from the SCSI device.

Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly

installed between SCSI controller, SCSI device or backplane.

SCSI device has failed. Replace SCSI device. SCSI controller has failed. Replace main logic board.

Refer to the supplied kit installation instructions.

instructions and to the storage backplane jumper configuration.

Remove termination. Refer to the supplied kit installation instructions.

Check cabling arrangement.

continued

4-26

Problem Possible Cause Action

Server does not recognize an external SCSI device.

SCSI device jumpers incorrectly set

SCSI ID conflicts. Refer to the supplied kit installation

Termination not removed from the SCSI device.

Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly

installed between SCSI controller, SCSI device or backplane.

SCSI device has failed. Replace SCSI device. SCSI controller has failed. Replace main logic board.

Refer to the supplied kit installation instructions.

instructions and to the storage backplane jumper configuration.

Remove termination. Refer to the supplied kit installation instructions.

Check cabling arrangement.

Troubleshooting

continued

4-27

DIGITAL Server 5220

Troubleshooting

Problem Possible Cause Action

Server does not boot from an internal SCSI hard disk drive.

Boot device not attached to the SCSI controller at the lowest ROM address.

PCI/ISA scanning order incorrect.

SCSI device drivers not installed or incorrectly installed on SCSI boot hard disk drive.

Opera ting system software is not installed on the SCSI boot hard disk drive.

Requested partition does not exist.

SCSI boot hard disk drive at wrong SCSI address.

SCSI boot hard disk drive not formatted.

SCSI device has failed. Replace SCSI device.

Run the BIOS Setup utility to define the server boot device.

Refer to the bus scanning examples in Chapter 8 of the

System Reference

Properly install all required SCSI device drivers.

Install the appropriate operating system.

Partition the SCSI hard disk drive and then reload the operating software.

Set SCSI boot hard disk drive to lowest “primary” SCSI address.

Format the SCSI hard disk drive.

CAUTION:

hard disk drive will destroy all the data on the drive.

manual

Formatting the SCSI

4-28

continued

Problem Possible Cause Action

SCSI hard disk drive cannot read or write information.

Hot swap drive failure. Check hot swap drive status

Incorrect disk drive jumper settings.

Loose or incorrectly installed cables.

SCSI hard disk drive is not correctly formatted or partitioned.

LEDs for a failure indication.

Refer to the supplied kit installation instructions.

Make sure all cables are correctly installed.

Format and partition as required using the supplied operating system.

Replace failed drive

Troubleshooting

DIGITAL Server 5220

4-29

Troubleshooting

Hot Swap Drive Troubleshooting

Problem Possible Cause Action

Drive fault LED lit. Drive failed. Replace hot swap drive. Drive activity and fault

LEDs lit. Drive fault LED flashing. Drive is in recovery mode

Drive is hung or has failed. Replace hot swap drive.

or has failed and is spinning down.

Allow the drive array to build or fully spin down.

4-30

Tape Drive Troubleshooting

Problem Possible Cause Action

Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the

Cannot write data to a tape.

Tape will not eject. Tape jammed in drive. Using a small screwdriver, rotate

Tape write-protected. Slide the write-protect tab on the

Troubleshooting

cassette pointing towards the drive.

cassette to the closed position.

the motor shaft clockwise to bring threading mechanism to the initial loading position.

If necessary, press the ratchet mechanism to tighten the tape before ejecting.

Continue to turn the motor shaft clockwise until the tape can be lifted out of the drive mechanism and ejected from the drive.

DIGITAL Server 5220

4-31

Troubleshooting

Monitor Troubleshooting

Problem Possible Cause Action

Monitor power indicator is not on.

No screen display. Monitor brightness and

Distorted, rolling, or flickering screen display, or wrong/uneven color.

Color monitor displaying monochrome.

Monitor fails to switch to high-resolution mode.

Monitor is turned off. Turn on the monitor.

Power cord is not connected.

No power at wall outlet. Use another outlet. Power indicator is

defective.

contrast controls are incorrectly set.

Monitor has failed. Replace monitor Monitor incorrectly

adjusted.

Monitor signal cable incorrectly installed.

Server was turned on before the monitor was turned on.

Appropriate high-resolution video drivers are not installed or incorrectly installed.

Connect the power cord to the server.

Replace power indicator

Adjust the monitor brightness and contrast controls.

Adjust accordingly.

Straighten any bent connector pins and then reconnect.

Turn off the server, turn on the monitor, then turn the server back on.

Correctly install all appropriate high-resolution video drivers. Refer to the documentation supplied with the monitor.

4-32

CD-ROM Troubleshooting

Problem Possible Cause Action

Cannot access the CDROM drive. Error message reading drive x.

Power is on but indicator shows no activity.

Disc is spinning but drive is idle.

Troubleshooting

Device drivers not installed.

No disc in the CD-ROM drive.

On the CD-ROM drive, slave jumper selected instead of master

IDE cable disconnected. Properly connect the IDE cable. Tray open. Close the tray. No disc or tray is open. Insert a disc and close the tray.

Check cable connections. Make sure cables are correctly

Application software not running.

Install correct device drivers.

Inser t a disc.

Change master/slave switch jumper to master.

connected. Run application software.

DIGITAL Server 5220

4-33

Troubleshooting

Diskette Drive Troubleshooting

Problem Possible Cause Action

Target diskette drive cannot read or write information.

Server does not boot from a target diskette drive.

Cannot write to target diskette drive.

Diskette is not formatted. Format the diskette.

Diskette is worn or damaged. Try another diskette. Diskette is write-protected. Slide the write-protect switch so the

Diskette drive is empty. Insert a diskette. Diskette write protection

enabled.

Disabled in BIOS Setup utility.

Diskette drive not enabled. Run the BIOS Setup utility and

Diskette boot option disabled. Run the BIOS Setup utility and set

Diskette does not contain start-up files.

Diskette drive is empty. Insert a diskette that contains an

Diskette is worn or damaged. Try another diskette. Loose cables. Secure all cable connections. Diskette drive write

protected.

hole is not visible.

Run the BIOS Setup utility and set the Diskette Write Protection option to “Disabled.”

Run the BIOS Setup utility and enable the diskette drive.

enable the diskette drive.

boot option to A then C. Insert a diskette with the correct

start-up files.

operating system.

Run the BIOS Setup utility and disable the diskette write protection option.

4-34

RAID Troubleshooting

Problem Possible Cause Action

Replaced drive does not spin up to speed.

Multiple drives have failed. No power available. Restore power, run the RAID

Drive not seen by RAID adapter.

Troubleshooting

Drive not seen by RAID host adapter.

SCSI cable not connected. Check all SCSI connections.

Incorrect SCSI termination. Properly terminate the SCSI bus. Duplicate SCSI IDs on the

bus. Defective RAID adapter. Replace the RAID adapter Drive improperly inserted. Reinsert drive. Defective drive. Replace drive.

Manually rebuild the drive. Remove the drive, wait 20 seconds,

reinsert drive. Wait one minute and then rebuild the drive.

configuration utility and change the state of any failed (FLD) drive to optimal (OPT).

Run the RAID configuration utility and check for bad blocks on the drives. Repair any bad blocks.

Check drive SCSI ID settings.

DIGITAL Server 5220

4-35

Troubleshooting

Flash BIOS Troubleshooting

Problem Possible Cause Action

Cannot flash the server’s BIOS

Main logic board switch settings incorrectly set.

BIOS Setup utility switch setting incorrectly set.

Make sure main logic board switch SW1-2 “Recovery Mode” is set to Recovery and SW1-1 “BIOS Protection” is set to

Make sure the “System BIOS Flash” option in the BIOS Setup utility is set to Enabled.

Normal.

4-36

FRU Replacement

Introduction

The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures.

NOTE:

boards, memory, and disk drives ar e discussed in the

Reference

Customer installable devices, such as expansion

System

Manual.

DIGITAL Server 5220

5-1

DEC DIGITAL Server 5220 DIGITAL Server 5220 Series Service Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual