DEC DIGITAL Server 5100 Maintenance Manual

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DIGITAL Server 5100/5200 Series Service Maintenance Manual

Part Number: ER-B52WW-SM. A01

Digital Equipment Corporation

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January 1998

The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation.

Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.

The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software or equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.

Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

DIGITAL Ser ve r 5100/5200 Series Service Maintenance Manual



1998 Digital Equipment Corporation.

Equipment Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microso ft, Windows NT, and Windows 95 are registered trademarks of Microsoft Corporation. Novell and NetWare are U.S. registered trademarks of Novell Inc. OS/2 and PS/2 are registered trademarks of International Business Machines Corporation. PhoenixBIOS is a trademark of Phoenix Technologies Ltd. SCO is a trademark of The Santa Cruz Operation, Inc.

Select

SCSI

is a registered trademark of Adaptec Corporation.

UNIX is a registered trademark of X/Open Company, Ltd. All other trademarks and registered trademarks are the property of their respective

holders.

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FCC ID: B5 XWW1

The FCC want s y ou to k now...

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

Any changes or modifications made to this equipment may void the user's authority to operate this equipment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help All external cables connecting to this basic unit need to be shielded. For cables

connecting to option cards, see the option manual or installation instructions. This digital apparatus does not exceed the Class B limits for radio noise emissions

set out in the radio interference regulations of the Canadian Department of Communications.

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This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential area.

When used near a radio or TV receiver, it may become the cause of radio interference.

Read the instructions for correct handling. This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),

Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic requirements.

This equipment meets or exceeds the ergonomic requirements of ZH1/618 and is certified to bear the GS mark by TUV Rheinland of Germany.

This equipment has been tested for radio frequency emissions and has been verified to meet VDE 0871 Class B.

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Preface.............................................................................................................. vii

1 Product Description

Introduction..................................................................................................... 1-1

Reliability/Availability................................................................................. 1-1

Server Expansion..................................................................................... 1-2

Server Management and Security............................................................. 1-3

Server Configurations...................................................................................... 1-4

Server Naming Guidelines........................................................................ 1-4

Product Model Numbering Convention...................................................... 1-5

Related Material.............................................................................................. 1-7

Latest Product Information and Updates.......................................................... 1-9

Application Server Product Information..................................................... 1-9

Updates.................................................................................................... 1-10

2 Server Software and Utilities

Introduction..................................................................................................... 2-1

ServerWORKS Quick Launch.......................................................................... 2-2

Creating Diskettes and Viewing On-line Documentation............................ 2-2

System Configuration Utility (SCU) .................................................................. 2-2

When to Run the SCU.............................................................................. 2-3

Configuring Expansion Boards.................................................................. 2-4

Starting the SCU ...................................................................................... 2-5

Using the SCU.......................................................................................... 2-7

SCU Keyboard Function Keys................................................................... 2-8

Configure Computer................................................................................. 2-9

Setting the Date and Time........................................................................ 2-9

Maintain System Configuration Diskette.................................................... 2-10

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Contents

RAID Configuration Utility................................................................................ 2-11

BIOS Upgrade Utility ....................................................................................... 2-11

SCSI

Select

Utility............................................................................................ 2-12

Diagnostics ..................................................................................................... 2-13

3 SCU Features

Introduction..................................................................................................... 3-1

System - DIGITAL Server 5100/5200........................................................ 3-2

System Management Group..................................................................... 3-3

Diskette Drive Group................................................................................ 3-4

Boot Options Group.................................................................................. 3-5

Integrated Peripherals Group.................................................................... 3-6

Keyboard Features Group ........................................................................ 3-8

Shadow Options Group ............................................................................ 3-9

Security Options Group ............................................................................ 3-10

Cache Options Group............................................................................... 3-11

Advanced Control Group .......................................................................... 3-11

EISA or PCI Devices Group...................................................................... 3-12

4 Troubleshooting

Introduction..................................................................................................... 4-1

Initial Troubleshooting...................................................................................... 4-2

Diagnostics ..................................................................................................... 4-2

Running the Diagnostics........................................................................... 4-3

Running Quick Tests or Groups of Tests................................................... 4-3

Running DIGITAL Vendor Extended Tests................................................ 4-4

Running Diagnostics Tests from the Hard Disk Drive................................. 4-4

Obtaining Information about the Server ........................................................... 4-5

Obtaining Information Using the SCU........................................................ 4-7

Obtaining Information Using Server Management Software....................... 4-7

Displaying Server Status Using the Hardware........................................... 4-8

Server Status Messages........................................................................... 4-9

POST OCP Messages..................................................................................... 4-11

POST/Boot Codes.................................................................................... 4-11

OCP Messages............................................................................................... 4-14

OCP Status and Error Messages.............................................................. 4-15

Server CPU Voltage and Temperature Ranges for Pentium Pro....................... 4-17

CPU Voltage Range ................................................................................. 4-17

VRM Voltage Range................................................................................. 4-17

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Server CPU Voltage and Temerature Ranges for Pentium II............................ 4-18

CPU Voltage Range ................................................................................. 4-18

CPU VRM Range ..................................................................................... 4-19

Advanced Troubleshooting.............................................................................. 4-20

Server Troubleshooting ................................................................................... 4-21

Disk Drive Troubleshooting.............................................................................. 4-24

SBB Troubleshooting....................................................................................... 4-27

Tape Drive Troubleshooting............................................................................. 4-27

Monitor Troubleshooting.................................................................................. 4-28

CD-ROM Troubleshooting ............................................................................... 4-29

Diskette Drive Troubleshooting........................................................................ 4-30

RAID Troubleshooting ..................................................................................... 4-31

5 FRU Replacement

Introduction..................................................................................................... 5-1

Server Front View............................................................................................ 5-2

Server Left-Side View (Pentium Pro Processor)............................................... 5-4

Server Left-Side View (Pentium II Processor).................................................. 5-6

Server Right-Side/Rear View........................................................................... 5-8

Miscellaneous ................................................................................................. 5-10

Labels and Nameplates................................................................................... 5-11

Service Procedures......................................................................................... 5-11

Recommended Tools................................................................................ 5-11

BIOS Version Information......................................................................... 5-11

Disconnecting External Devices and Power ..................................................... 5-12

Removing the Side Panels.............................................................................. 5-13

Server Front View..................................................................................... 5-15

Server Left Side View............................................................................... 5-17

Server Right Side View............................................................................. 5-19

Server Rear View ..................................................................................... 5-21

Main Logic Board Connectors................................................................... 5-23

Main Logic Board Components................................................................. 5-25

Pentium Pro Processor Module Components and Connectors................... 5-26

Pentium II Processor Module Components ............................................... 5-27

Ethernet Daughter Card Components and Connectors.............................. 5-28

Jumpers and Switch Settings.................................................................... 5-29

Pentium Pro Processor Module Switch Settings........................................ 5-32

Pentium II Processor Module Switch Settings ........................................... 5-34

Processor Clock Speed Switch Settings.................................................... 5-34

Installing Additional SIMM Memory.................................................................. 5-37

Contents

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Contents

Server SIMMs Requirements.................................................................... 5-37

Memory Configuration Guidelines............................................................. 5-38

Upgrading Memory................................................................................... 5-39

Memory Troubleshooting.......................................................................... 5-39

Installing Additional DIMM Memory.................................................................. 5-40

Memory Configuration Guidelines............................................................. 5-41

Memory Configurations............................................................................. 5-42

Memory Troubleshooting.......................................................................... 5-43

Removing and Replacing the Power Supply..................................................... 5-44

Removing and Replacing the Diskette Drive..................................................... 5-46

Removing and Replacing the CD-ROM Drive................................................... 5-48

Removing and Replacing a Cooling Fan .......................................................... 5-50

Removing and Replacing the Secondary Cooling Fan 2.................................. 5-52

Removing and Replacing Cooling Fan 5 .......................................................... 5-54

Removing and Replacing the Speaker............................................................. 5-56

Removing and Replacing the Main Logic Board............................................... 5-58

Removing and Replacing the Server Battery/Real Time Clock (RTC) ............... 5-60

Removing and Replacing the Storage Backplane............................................. 5-62

Removing and Replacing a Caster................................................................... 5-64

6 Processor Module Upgrades

Introduction..................................................................................................... 6-1

Processor Compatibility in a Multiprocessor Environment.......................... 6-1

Boot the Quick Launch CD-ROM and Create Diskettes............................. 6-2

Upgrade the BIOS........................................................................................... 6-2

Update the BIOS...................................................................................... 6-3

Pentium Pro Processor Upgrades.................................................................... 6-4

Configuration Guidelines........................................................................... 6-4

Installing a Processor ............................................................................... 6-5

Pentium II Processor Upgrades....................................................................... 6-13

Processor Module Configuration Guidelines.............................................. 6-13

Processor Configurations.......................................................................... 6-14

Upgrading to a Dual Processor Configuration............................................ 6-15

System Identification (ID) Configuration Utility.................................................. 6-20

Run the System ID Configuration Utility .................................................... 6-21

Run the SCU................................................................................................... 6-22

Troubleshooting............................................................................................... 6-23

Using the Crisis Recovery Diskette if Necessary....................................... 6-23

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Contents

7 Device Mapping

Introduction..................................................................................................... 7-1

Processor Memory Address Map.............................................................. 7-2

I/O Address Map...................................................................................... 7-3

Server Interrupt Levels............................................................................. 7-4

PCI Configuration Space Address Map..................................................... 7-4

Service Notes................................................................................................ A-1

Figures

Typica l DIGITAL Se rv e r 5100/5200................................................................................... viii

2-1. SCU Main Menu Options ........................................................................................... 2-6

4-1. DIGITA L S e rv e r Component Information.................................................................... 4-6

5-1. Serv e r F ro n t View...................................................................................................... 5-3

5-2. Serv e r L e ft-S ide View (Pentium Pro Process o r)........................................................ 5-5

5-2. Serv e r L e ft-S ide View (Pentium II Processor)............................................................ 5-7

5-3. Serv e r R ight-Sid e /R e a r View..................................................................................... 5-9

5-4. Serv e r B ra k e..............................................................................................................5-12

5-5. Unlocking and Removing the Side Panels................................................................. 5-14

5-6. Serv e r F ro n t View...................................................................................................... 5-16

5-7. Serv e r L e ft S ide View................................................................................................. 5-18

5-8. Serv e r R ight Sid e V i e w.............................................................................................. 5-20

5-9. Serv e r R e a r V i e w....................................................................................................... 5-22

5-10. Main Logic Board Connectors.................................................................................. 5-24

5-11. Main Logic Board Components................................................................................ 5-25

5-12. Pentium Pro Processor Module Components and Connectors ............................... 5-26

5-13. Pentium II Processor Module Component Locations................................................ 5-27

5-14. Ethernet Daughter Card Components and Connectors........................................... 5-28

5-15. Main Logic Board Switch and Jumper Locations...................................................... 5-31

5-16. Pentium Pro Processor Module Switch Locations .................................................... 5-33

5-17. Pentium II Processor Module Switch Settings ......................................................... 5-36

5-18. Processor Module SIMM Bank Locations................................................................. 5-38

5-19. DIMM Socket Loca tions........................................................................................... 5-41

5-20. Removing and Replacing the Power Supply............................................................ 5-45

5-21. Removing and Replacing the Diskette Drive............................................................ 5-47

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Contents

5-22. Removing and Replacing the CD-ROM Drive.......................................................... 5-49

5-23. Removing and Replacing a Cooling Fan.................................................................. 5-51

5-24. Removing and Replacing the Secondary Cooling Fan 2........................................... 5-53

5-25. Removing and Replacing Cooling Fan 5................................................................... 5-55

5-26. Removing and Replacing the Speaker...................................................................... 5-57

5-27. Removing and Replacing the Main Logic Board....................................................... 5-59

5-28. Re p lacing th e S e rv e r B a tte ry /RTC........................................................................... 5-61

5-29. Removing and Replacing the Storage Backplane..................................................... 5-63

5-30. Removing and Replacing a Caster ........................................................................... 5-65

6-1. Removing the Processor Module............................................................................... 6-5

6-2. Removing the Retaining Clip...................................................................................... 6-6

6-3. Remo v ing the Pro ce s s o r/H e a t Sink Asse mb ly........................................................... 6-7

6-4. Installing th e N e w Processo r...................................................................................... 6-8

6-5. Installing the Retaining Clip........................................................................................ 6-9

6-6. Installing a V RM......................................................................................................... 6-10

6-7. Installing the Processor Module................................................................................. 6-11

6-8. Processor Module Slot Location ................................................................................. 6-14

6-9. Removing the Processor Module............................................................................... 6-15

6-10. Removing the Terminator Module........................................................................... 6-16

6-11. Installing the Second Processor............................................................................... 6-17

6-12. Insta lling a V RM...................................................................................................... 6-18

6-13. Installing the Processor Module............................................................................... 6-19

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Preface

This

Service Maintenance Manual

reference when servicing DIGITAL Serve rs . DIGITAL res e rv e s th e r ight to make changes to this

without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to b e se r vi c e d si n c e ma n y o f th e diagnostic tests are designed to test more than one product.

CAUTION:

Server certified engineers att em pt t o repair this equipment. All troubleshooting and repair procedures are detailed to support subassembly/module level exchange. Because of the complexity of the individual boards and subassemblies, no one should attempt to make r epair s at the component level or make modifications to any printed circuit board. I m pr oper repairs can create a safety hazar d. Any indications of component replacement or circ uit boar d m odif ications m ight void any warranty or exchange allowances.

is a troubleshooting guide that can be used for

Service Maintenance Manual

DIGITAL recommends t hat only A+/DI G I TAL

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Preface

DEC00421

viii

Typical DIGITA L S erver 5100/5200

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Product Description

Introduction

The DIGITAL Se r ve r 5100/5200 is a high-performance, highly-scaleable network and application server featuring the latest in modular processor, and storage technology.

The DIGITAL Se r ve r p ro v ides support for the following features:

Reliability/Availability

Pentium Pro or Pentium II Processor Module

Error Correction Code (ECC) Memory

Dual-Channel Storage Backplane

Pentium Pro processor module. Each Pentium Pro processor operates using either 36-bit SIMMs, 60 ns access time, EDO or Fast Page memory.

Or Pentium II processor module. Each Pentium II processor

operates using 168-pin, 72-bit DIMMs, 60 ns access time EDO memory, ECC protected.

Recovery from single-bit cache and memory errors.

Redundant disk subsystems using integrated SCSI controllers or expansion storage controllers.

continued

1-1

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Product Description

Power Supply

Variable Fan Speed

Internal Sensors

Clusters

Server Exp ansi on

Flexible Memory Architecture

Five EISA Expansion Slots and Six PCI Expansion Slots

Integrated SVGA Video Controller

Two Integrated SCSI Controllers

The DIGITAL Se r ve r ships with one power supply for normal operation. An optional second power supply can be purchased to provide redundant power.

Automatically adjusts fan speed according to ambient temperature.

Monitors internal server temperatures, fan operation, and power supply temperatures and voltages.

Supports DIGITAL Clusters for Windows NT for database and file services failover.

ECC memory supported. Server memory can be upgraded to a maximum of 1 GB using SIMM memory on a Pentium Pro processor module. For Pentium II processor modules, you can upgrade to a maximum of 512 MB using DIMM memory.

Accommodates industry-standard expansion boards such as network, Small Computer System Interface (SCSI), Redundant Array of Integrated Disks (RAID), and modems.

Supports management and configuration applications locally (on the main logic board) without use of an expansion slot.

Support for narrow, fast wide, and wide Ultra external and internal SCSI devices. Wide Ultra configurations require optional wide Ultra SCSI bus repeaters. Contact an author i ze d D IGITA L sales representation for more information.

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continued

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Product Description

Capacity for 10 Internal SCSI Storage Devices

External I/O Ports

Wide SCSI Storage

Accommodates one CD-ROM drive (standard), seven 3½-inch half-height drives in Storage Building Blocks (SBBs), and two narrow (50-pin) half-height, 5¼-inch devices; or one full-height, 5¼-inch device (CD-ROMs or tape drives).

Two serial ports and one parallel port to support external options such as a printer, modem, or local terminal.

Supports high-performance drives.

Backplane Disk Hot Swap Capability

Integrated Network Controller/External Network Ports

Allows replacement of SBB disk drives while the server is operating.

A DIGITAL Eth e rn e t c o n troller on the main logic board. An Ethernet daughter card provides: one 10/100Base-T (10/100 Mb/s) port, one 10Base-2 (10 Mb/s) port, and one 10Base-5 (AUI) port.

Server Management and Security

Server Diagnostics Hardware Configuration Unique Asset

Management

Allows local and remote diagnosis of server problems. Allows local and remote server configuration. Unique server identifier in non-volatile memory provides

easy asset management.

Firmware Upgrade Utility Operator Control Panel

(OCP) Hard Drive Indicator

Lights Key Lock Interlock Sensor

Switches

Upgrades firmware versions. Back-lit, 16-character display for diagnostic and error

messages. Provides immediate status information on SBB hard drive

activity or failure. Limits access to the server’s internal components. Automatically turns off server power if either side panel is

removed when the server power is on.

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Product Description

Server Configurations

The following rules apply when are assigned to DIGITAL Server pr oducts. These rules apply to all products developed in the NT Server Business Unit (NTSBU).

Product Fam ily Names

and

Server Naming Guidelines

All products in a family carry the same name on the nameplate. (i.e. all

•

products in the Entry space will carry the name DIGITAL SERVER 1000)

Family Name Segment DIGITAL SERV ER 500 DIGITAL SERV ER 1000 DIGITAL SERV ER 3000 DIGITAL SERV ER 5000 DIGITAL SERV ER 7000 DIGITAL SERV ER 9000

Products in a rackmount chassis will have an R after the Family Name

•

(DIGITAL Se rv e r 3000R). Product models within a family will be differentiated by the Product Model

•

Name. The Product Model Name will appear on a label on the rear of the product. Specific configurations within a model will carry the same Product Model Name and will be differentiated by the part number.

SUB ENTRY ENTRY DEPARTMENT APPLICATION ENTERPRISE SUPER ENTERPRISE

Product Mode l Names

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Product Description

Product Model Numbering Convention

The following example describes the product model numbering convention:

DIGITAL SERV ER 1234 5678A R

1 = PRODUCT FAMILY NAME (first character of family number) 2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE

FAMILY This number will be assigned to each new platform based on the following matrix.

Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.

100 = Pentium Pro 200 = Pentium II – Slot 1 300 = EV5 400 = Pentium II – Slot 2 500 = EV6 600 = OPEN 700 = OPEN 800 = OPEN 900 = OPEN

3,4 = USED TO DIFFER EN TIATE MOD EL S BASED U PON D IFFERE N T PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH AD D ITION AL M OD EL .

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Product Description

5 = CPU TYPE

BLANK = PENTIUM 1= PENTIUM PRO 2 = PENTIUM II/SL OT 1 3 = PENTIUM II/SL OT 2 4 = Open/Available for future processors 5 = Open/Available for future processors 6 = ALPHA EV56 7 = ALPHA PCA57 8 = ALPHA EV6 9 = ALPHA EV67

6, 7, 8,9 = CPU CLOCK SPEED IN MHZ A = CPU VENDOR

INTEL = BL AN K ALPHA = A AMD = K

R = CHASSIS TYPE

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BLANK = STANDARD CHASSIS R = RACKMOUNT CHASSIS

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Product Description

Related Material

The following related material is available:

Document or Software Title Order Number Description

Service Quick Reference ER-B52WW-SR (English only) Provides troubleshooting information

Installation Guide ER-B52WW-IM

(Multilanguage)* ER-B52WW-IJ (Japanese)

System Reference ER-B52WW-UA (English)

ER-B52WW-UJ (Japanese)

Quick Reference labels 36-45369-07 (left side panel)

36-45369-08 (right side panel)

that can be used when servicing DIGITAL servers. This manual is a condensed version of the Service Maintenance Manual and is provided in a pocket-si ze format (4 x 8inches).

Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL ServerWORKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.

Provides information on using the server’s configuration utilities, installing peripherals and options, security, and troubleshooting. The System Reference is available on the Quick Launch CD-ROM in English, Spanish, German, Italian, and French.

Provides an overview of major server components, configuration guidelines, and SCSI cabling information. These labels are located on the inside of the server’s side panels.

Warranty and Service Information ER-PCWAR-CM

Ultra SCSI Bus Repeater Module Installation Guide

* Multilanguage includes: English, French, Italian, German, and Spanish

(Multilanguage)*

ER-SBRAA-IA Describes installation procedures for

Provides warranty information and a listing of phone numbers for technical support.

an Ultra SCSI Bus Repeater Module and configuring Ultra SCSI drives.

continued

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Product Description

Document or Software Title Order Number Description

DIGITAL ServerWORKS software QB-4WY9A-SA

Product README and Revision History Information - Quick Launch CD-ROM

Option documentation - Quick Launch CD-ROM

Diagnostic Software - Quick Launch CD-ROM

PC Product Support Information Kit

(Multilanguage)*

Refer to the Quick Launch CDROM in the DIGITAL ServerWORKS software kit

QA-5RJAA-G8 (English only) Provides all the latest product

Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation.

Quick Launch consists of a bootable CD-ROM disk and Getting Started guide. This program steps the user through the initial server setup and operating system installation.

ServerWORKS Manager consists of two CD-ROMs and an Overview and Installation Guide and supporting documentation.

Provides additional product information and product change history.

Provides postscript files that can be viewed and printed using Adobe Acrobat Reader software. These files are provided in PDF format on the Quick Launch CD-ROM

Contains an advanced set of diagnostic utilities for identifying and correcting problems on the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power On Self Test (POST). Refer to chapter 2 for information on using the diagnostic utilities.

documentation for all NTSBU mobile, desktop, and server products.

* Multilanguage includes: English, French, Italian, German, and Spanish

NOTE:

Refer to Chapter 2 for procedures on how t o c r eate diskettes and view doc um entation from the Quick Launch CDROM.

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Latest Product Information and Updates

Listed below is the current product information and update source locations.

Application Server Product Information

Product Description

Family Name Model Name Part Number Description Prioris Family

Name

DIGITAL Server 5000

DIGITAL Server 5100 1200

DIGITAL Server 5105 1200

DIGITAL Server 5200 2266

FR-B50WW-AX 6200/256 (PP) - KERNAL Prioris HX 6000 Series

FR-B50WW-AA 6200/256 (PP)- MODEL 1 Prioris HX 6000 Series

FR-B50WW-AC 6200/256 (PP)- RAID Prioris HX 6000 Series

FR-B51WW-AX 6200/256MP (PP) -

KERNAL

FR-B51WW-AA 6200/256MP (PP) - MODEL1Prioris HX 6000 Series

FR-B51WW-AC 6200/256MP (PP) - RAID Prioris HX 6000 Series

FR-B52WW-AX 6200/512 (PP) - KERNAL Prioris HX 6000 Series

FR-B52WW-AA 6200/512 (PP) - MODEL 1 Prioris HX 6000 Series

FR-B52WW-AC 6200/512 (PP) - RAID Prioris HX 6000 Series

FR-B53WW-AX 6200/512MP (PP) -

KERNAL

FR-B53WW-AA 6200/512MP (PP) - MODEL1Prioris HX 6000 Series

FR-B53WW-AC 6200/512MP (PP) - RAID Prioris HX 6000 Series

FR-B56WW-AX 6266/512 (P2) - KERNAL Prioris HX 6000 Series

FR-B56WW-AA 6266/512 (P2) - MODEL 1 Prioris HX 6000 Series

Prioris HX 6000 Series

continued

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Product Description

Family Name Model Name Part Number Description Prioris Family

Name

DIGITAL Server 5000

PowerGrade Chip Upgrade

PowerGrade Board Upgrade

PowerGrade Chip Upgrade

PowerGrade Board Upgrade

DIGITAL Server 5200 2300

DIGITAL Server 5000 PowerGrade Kit

DIGITAL Server 5200 PowerGrade Kit

DIGITAL Server 5000 PowerGrade Kit

FR-J2B6W-AA 6300/512 (P2) -

KERNAL

FR-J2B6W-AX 6300/512 (P2) -

MODEL 1

FR-PCB5U-AA 6200/512 (PP)

PowerGrade Chip Upgrade

FR-PCB5U-AB 6200/266 (PP)

PowerGrade Chip Upgrade

FR-PCB4U-AE 6266/256 (P2)

PowerGrade Board Upgrade

FR-PCB5U-AE 6266/512 (P2)

PowerGrade Chip Upgrade

FR-PCJ2U-AA 6300/512 (P2)

PowerGrade Chip Upgrade

FR-PCJ2U-AB 6300/512 (P2)

PowerGrade Board Upgrade

N/A

Prioris HX 6000 Series PowerGrade

Updates

Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet.

For product information, use the address:

http://www.windows.digital.com

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver updates, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

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Server Software and Utilities

Introduction

This chapter describes the utilities supplied with the server. Server utilities include:

ServerWORKS Quick Launch  This software is used to install a network

•

operating system onto the server. The CD-ROM also contains various drivers and on-line documentation.

System Configuration Utility (SCU)  This utility is available to configure the

•

server when relocating, adding, or removing EISA/ISA/PCI expansion boards and when changing the server’s factory-defined settings. The SCU is available on the Quick Launch CD-ROM.

RAID Configuration Utility  This utility is available for RAID-ready servers

•

only. This utility is available to configure the RAID array. The RAID configuration utility is available on the Quick Launch CD-ROM.

BIOS Upgrade Utility  This utility is available to update or restore the

•

server’s BIOS. The BIOS Upgrade Utility is available on the Internet.

SCSI

•

the onboard SCSI controller and SCSI devices. The SCSI available each time you boot your server.

Diagnostics  This utility is used to verify server operation. The diagnostics

•

utility is available on the Quick Launch CD-ROM.

Utility  This utility allows you to configure and view settings of

Select

Utility is

2-1

Page 24

Server Software and Utilities

ServerWORKS Quick Launch

ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the

Started

Guide.

Creating Diskettes and Viewing On-line Documentation

Use the following procedure to create diskettes using the Quick Launch CD-ROM and to view on-line product documentation.

1. Power on your server and boot the ServerWORKS Quick Launch CD-ROM.

2. Select the “User Documentation” button to view on-line product documentation.

3. From the Quick Launch Main Screen, select the “Installations & Utilities” button and then the Utility tab to create driver and utility diskettes.

4. Insert a DOS-formatted diskette into drive A, and choose the utility or driver you wish to copy and select Continue.

Repeat this procedure for all the utilities and drivers you wish to copy.

Quick Launch Getting

System Configuration Utility (SCU)

The server was pre-configured at the factory using the System Configuration Utility (SCU). This means that the server’s hardware (Pentium Pro or Pentium II processors, memory, cache, mass storage devices, expansion boards, etc.) has been identified and configured for optimum performance. If you need to make changes to this configuration, DIGITAL recommends that you use the SCU along with the information provided in this section.

Refer to “Starting the SCU” described later in this chapter. Refer to the ServerWORKS Quick Launch Getting Started Guide and the README.TXT

file, which is located on the Quick Launch CD-ROM, for additional information.

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When to Run the SCU

Always run the SCU each time you add, remove, or relocate ISA, PCI and/or EISA expansion boards to reconfigure server resources (IRQs). You should also run the SCU if the main logic board has been changed or after adding memory to an installed processor module.

If the main logic board has been changed or if a processor module is added, run the SCU (select the option “Configure Computer”) to update the serial numbers of the components. For more information on how to change the serial numbers, refer to Chapter 4, “Obtaining Information About The Server.”

Typically, the server displays a message such as

F1 to Continue

instructions displayed on the SCU screens.

. Select how you want to access and run the SCU by following the

Run SCU Utility.....Press

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Configuring Expansion Boards

Each time you add, remove, or relocate any EISA/ISA/PCI expansion board, you need to run the SCU to identify their operating characteristics, server resource requirements, and slot locations. Based on this information, the SCU will then automatically assign the proper server resources to EISA expansion boards, enable PCI boards, and inform you as to what jumper or switch settings need to be manually set on ISA expansion boards to avoid resource conflicts.

The SCU identifies an expansion board’s operating characteristics and resource requirements through Configuration (.CFG) files. These files contain main logic board, EISA, PCI, and ISA expansion board vital characteristics and the server resources they require for proper operation. Before you can configure the server, you must copy the CFG files (and overlays if applicable) supplied with the additional EISA expansion boards you installed to either the SCU directory on your hard disk drive or the SCU diskette that you created earlier.

As an added feature, the SCU creates and stores all setup changes in a System Configuration (.SCI) file. This file is automatically generated when you run the SCU. Afterwards, this SCI file can be used on any DIGITAL Server th a t i s identically configured and can serve as a backup to the EISA configuration stored in NVRAM memory.

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Server Software and Utilities

Starting the SCU

The SCU is located on the ServerWORKS Quick Launch CD-ROM disk. The SCU options are shown in Figure 2-1. If this is your first time using the SCU, it is recommended that you select “Learn About Configuring your Computer” for detailed information on using the SCU. If this is a subsequent session, refer to the appropriate sections in this chapter to change the server’s configuration.

You can start the SCU in one of three ways:

1. During the Quick Launch boot process, if a DOS partition was created, the SCU was copied to the partition on the hard disk drive. This allows you to run the SCU anytime from the DOS partition.

At the MS-DOS prompt change to the SCU directory and type:

SCU.BAT

2. Creating a bootable SCU diskette by using the Quick Launch CD-ROM and selecting the the

Utilities

page, select the appropriate BIOS level for the server that the

Installations & Utilities

button and then the

SCU is being created for (if this is being done on the server, the default BIOS that is highlighted is the BIOS of that server).

Afterwards, you can run the SCU anytime by booting the diskette you created.

Utilities

page. On

3. You can also run the SCU by inserting the Quick Launch CD-ROM disk, rebooting the server, and pressing and holding the right [ALT] key during the boot process to display the SCU.

NOTE:

the server, the SCU will be invoked automat ically when you boot from the Quick Launch CD-ROM disc. The . SCI f ile is not saved when you use this method to run the SCU.

If EISA (in some cases, PCI) cards have been added t o

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Server Software and Utilities

Welcome Screen

Main Menu

Set Date Set Time

Learn About Configuring

Your Computer

Maintain System

Configuration Diskette

Step 1: Important EISA Configuration Information Step 2: Add or Remove Boards Step 3: View or Edit Details Step 4: Examine Switches or Print Report Step 5: Save and Exit

Create a Backup SCI File Load a Backup SCI File Copy/Update CFG Files Copy/Update SCI Files Delete CFG Files Delete SCI Files Return to the Main Menu

Note:

message displays: The following changes have automatically been made: [ Action: ]

Figure 2-1 . SC U M a in Me nu Opt ions

Configure Computer

See Note

If new boards are found, the following

Configure Computer

With System

Default

See Note

DEC0045

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Server Software and Utilities

Using the SCU

To use the SCU:

1. Turn on the server and allow the Power-On Self Test (POST) to complete. If POST detects an error take the appropriate steps to correct the problem.

After the problem has been resolved, restart the server.

2. Start the SCU using one of the three methods described previously.

3. Press [Enter] to display the SCU introductory screen.

NOTE:

selected menu item. Press [F1] at anytim e to display a help screen. Press [Esc] to remove a help screen.

4. If no configuration errors appear, the Welcome screen displays. Press [Enter] to display the Main menu. If a configuration error appears, the Welcome screen displays information

about the error and tells you to reconfigure the server.

5. Step through the menu items to familiarize yourself with the SCU.

The SCU contains help pop-up screens for any

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SCU Keyboard Function Keys

The following table lists the keyboard function keys used to scroll through the menu screens, and select specific menu items in the SCU.

Keyboard Key Function

[↓] Moves the cursor down one menu item. [↑] Moves the cursor up one menu item.

] Moves the cursor one character to the right.

[

→

] Moves the cursor one character to the left.

[

←

[Enter] Displays the available user-selectable settings for the highlighted option or

[F6] Displays available resources (IRQs) for the highlighted option. [F10] Press [F10] to complete a step. [F1] Displays the selected menu item’s help screen. [Esc] Returns the monitor screen to the previously selected menu item.

selects the highlighted menu item.

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Server Software and Utilities

Configure Computer

This option provides step-by-step instructions on how to configure the server when adding, removing, or relocating expansion boards and when changing operating parameters.

Select one of the following menu options:

“Configure Computer with System Default”  Loads the SCU default

•

settings. “Configure Computer”  Instructions are displayed. Complete the

•

instructions if you are performing an initial configuration on the server. If this is a subsequent configuration, refer to the appropriate menu item to update the server’s configuration.

Setting the Date and Time

Use these two SCU options to reset the date and time maintained by the server’s battery.

To access this menu item:

1. Start the SCU using one of the three methods described in “Starting the SCU.”

2. Press [Enter] to display the SCU main menu.

3. Configure the server for the current date and time by selecting the and

Set Time

options.

Set Date

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Server Software and Utilities

Maintain System Configuration Diskette

Select this option to maintain Configuration (CFG) files and System Configuration Information (SCI) files.

To access this menu item:

1. Start the SCU using one of the three methods described in “Starting the SCU.”

2. Press [Enter] to display the SCU main menu.

3. Select the press [Enter].

4. Select a menu item and complete the displayed instructions for that item.

Afterwards, the following menu options are available:

Create a backup SCI file

•

Load a backup SCI file

•

Copy/update CFG files

•

Copy/update SCI files

•

Delete CFG files

•

Delete SCI files

•

Return to the Main Menu

•

Maintain System Configuration Diskette

option, and then

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Server Software and Utilities

RAID Configura tion Ut ility

RAID-ready DIGITAL Servers in c lude a RAID adapter and RAID configuration utility. The RAID configuration utility appears when you boot the server with the ServerWORKS Quick Launch CD-ROM disc. Use this utility to configure your RAID array.

NOTE:

the DACCF utilit y for the Mylex c ontroller to enable Ultra SCSI data tr ans fers. Refer to the Ultra SCSI Bus Repeater Module Installation Guide for this pr oc edur e.

Refer to the Mylex User’s Manuals for more information. These manuals are provided as either printed manuals or are located on the Quick Launch CD-ROM as on-line files under the “User Documentation” button.

If you are conf igur ing the server for Ultra SCSI, us e

BIOS Upgrade Utilit y

All servers have BIOS software in a flash (ROM) chip located on the main logic board. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as keyboard and disk drives.

You can upgrade the server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. The “BIOS upgrade” switch (SW1-1) on the main logic board must be set to ON before you can upgrade the system BIOS.

BIOS upgrades are available on the Internet. For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver upgrades, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

CAUTION:

upgrading the server BIOS.

A crisis recovery diskette should be created before

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Server Software and Utilities

When upgrading the BIOS, you must remove any video option cards and enable the onboard VGA. In the rare event that you may need to use the crisis recovery diskette, the server will require that the onboard VGA be used in this mode.

SCSI

Select

The DIGITAL se r ve r co m e s w i th tw o onboard Adaptec 7880 SCSI controllers and a SCSI you to change SCSI controller settings without opening the server.

Use SCSI

Check factory default settings for each device on the SCSI bus.

•

Change SCSI device settings that might conflict with other SCSI devices.

•

Perform low-level formatting on new SCSI disk drives.

•

To start the S C SI Press [Ctrl] + [A] when the Adaptec BIOS banner appears during the boot process

and before the end of the device information display.

Utility

configuration utility. This utility, located within the server BIOS, allows

Select

to:

Select

configuration utility:

Select

NOTE:

the SCSISelect utility t o enable Ultra SCSI data transfers.

If you are conf igur ing the server for Ultra SCSI, us e

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Server Software and Utilities

Diagnostics

Diagnostic software is shipped with every DIGITAL Server on th e Qu i ck Launch CDROM. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST).

The diagnostic program is a stand-alone MS-DOS package that can be run from diskettes or from the DOS partition on the server’s hard disk drive.

The diagnostic software includes:

AMIDiag base diagnostic (processors, memory, and main logic board

•

components tests) from American Megatrends, Inc. DIGITAL vendor extended tests (SCSI, network, storage, and RAID)

•

Extensive on-line help and the

•

For additional information refer to the AMIDiag User’s Guide, located under “Additional Documentation” on the Quick Launch CD-ROM and to the README.TXT file on the diagnostics diskettes.

To access the supplied diagnostic software:

AMIDiag User’s Guide

During the server installation process, the diagnostic software will be

•

automatically copied to a subdirectory on the DOS partition (only if you selected the option to create a DOS partition). This allows you to run the diagnostic software from the DOS partition you created.

Using the Quick Launch CD-ROM, you can create bootable diagnostic

•

software diskettes. This allows you to run the diagnostic software using the diskettes you created.

NOTE:

diagnostics to disk ettes and then use these diskettes to run the diagnostics on t he s er v er .

DIGITAL strongly recommends that you copy the

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Server Software and Utilities

To run the diagnostics from the DOS partition, perform the following:

1. At the MS-DOS prompt, type:

C:\diag\diagnose.bat

2. After the server boots, choose MS-DOS from the boot selection.

3. Once the diagnostics begin, the main screen appears.

Refer to Chapter 4, “Troubleshooting,” for more information.

To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following:

1. Insert the Quick Launch CD-ROM into the drive and boot the server or from a PC or workstation, use Windows File Manager or Explorer and run:

<cd-rom>:\QLAUNCH.EXE.

2. From the Quick Launch main menu, select

3. Select the

Utilities

tab and then select the server model.

Installations & Utilities.

4. Insert a blank MS-DOS formatted diskette into drive A and select

Diagnostics

5. Select

Continue

. Afterwards, remove the diskette for safekeeping.

6. Choose the next diagnostic diskette from the list and then select Create all the diskettes labeled “Diagnostics.”

Refer to Chapter 4, “Troubleshooting,” for more information.

Continue

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SCU Features

Introduction

After entering the SCU, you can edit a variety of resources and configure the server for the most optimized condition. The following tables list the SCU options that are available in the SCU.

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SCU Features

System - DIGITAL Server 5100/5200

Menu Fields Settings Comments

System processor type

System processor clock

System base memory

System extended memory

System extended memory mode

System reserved resources

System language

(1)

Factory default setting

Not user selectable Displays the type of the processor

Not user selectable Displays the clock of the processor

Not user selectable Displays the amount of base

[memory amount], AT-bus space disabled

(1)

[memory amount], AT-bus space enabled at F00000h, 1M

Compatibility

(1)

Non-compatibility

Not user selectable Displays the SCU configuration and

Not user selectable English only.

that is resident on the processor module.

(conventional) memory each t ime t he server boots.

Displays the amount of extended memory each time the server boots.

You can select disabling or enabling one of three memor y r anges t hat could be used by expansion boards.

Selects the means for supporting extended memory above 64 MB. Select [Co mpatibilit y ] for u s in g conventional service in BIOS.

Select [No n -Compat ib ility] fo r memory support above 64 M B when using Windows NT v3.1 or above.

file over la y informa tion. Rese rved resources are also shown.

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System Management Group

Menu Fields Settings Comments

System information

Main logic board information

Processor module information

(1)

Factory default setting

Asset Number Select [ Ent er ] t o display the Asset num ber of

Asset Number Select [ Ent er ] t o display main logic board

Asset Number Select [ Ent er ] t o display processor m odule

SCU Features

the server and the System I D. The Asset number can be changed by the user.

information including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset num ber is the only item that can be changed by the user.

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SCU Features

Diskette Drive Group

Menu Fields Settings Comments

Integrated diskette controller

Diskette drive A Not Installed

Diskette drive B Not Installed

Exchange diskette drives

Diskett e write protection

Enabled Disabled

5.25” 360 KB drive

5.25” 1.2 MB drive

3.5” 720 KB drive

3.5” 1.44 MB drive

3.5” 2.88 MB drive

5.25” 360 KB drive

5.25” 1.2 MB drive

3.5” 720 KB drive

3.5” 1.44 MB drive

3.5” 2.88 MB drive Disabled

Enabled

Disabled Enabled

(1)

Enables or disables the onboard diskette controller. The onboard diskette cont r oller must be disabled if an external diskette controller performs t he interfacing to the diskette drives.

Sets the size and density of diskette drives.

Allows you to logically exchange physical diskette drive designation. Enabling this function allows you to boot diskette software that is compatible with physical drive B: instead of physical drive A:.

Enables or disables the selected diskette drives to be write-protect ed at the disk drive level. Enabling this option means writing data to a diskette is prohibited. However, you can still r ead data from th e diskette.

3-4

(1)

Factory default setting

Page 41

Boot Options Group

Menu Fields Settings Comments

Boot option A: then C:

C: then A: C: only A: only

Boot sequence preference

POST errors Enabled

Diskette check Enabled

Summary screen

OCP soft banner

Embedded PCI SCSI channel A Embedded PCI SCSI channel B PCI slots

Disabled

Disabled Enabled

Disabled Not insta lle d

Installe d

(1)

SCU Features

Each time the ser v er boots, it will load the operating system from t he sequence selected. Note, if “C: then A:” is selected, the Quick Launch CD-ROM might not be bootable.

Select the channel that t he boot dev ice will be attached to. If the boot device is attached to a PCI expansion board, select the PCI slots option and the server will boot from t he f ir st boot device found attached to a PCI expansion board as it scans the PCI bus.

If enabled, the server pauses and displays POST errors. To continue, Pr ess <F1>.

Enabling this option forces the server t o ver ify the diskette type during boot.

Enables or disables the ability to display the server’s configuration during boot.

If installed, you can define a 16 character string that appears on the Operator Control Panel (OCP).

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SCU Features

Integrated Peripherals Group

Menu Fields Settings Comments

Video type VGA or EGA

CGA 80 colum n s Monochrome

Monitor type Color

(1)

Monochrome

Mouse port Disabled

Enabled

Parallel port Disabled Selects the Enhanced Parallel Port

Compatib le mode

Bi-Directional Mode Selects the PS/2 compatible mode

EPP 1.7 mode EPP 1.9 mode

ECP mode Sets the Extended Capabilities

Serial port 1 Disabled

Enable at: 3F8h-3FFh (IRQ4) Enable at: 2F8h-2FFh (IRQ3) Enable at: 3E8h-3Efh (IRQ4) Enable at: 2E8h-2Efh (IRQ3)

(1)

Factory default setting

(1)

Sets the video controller type.

Sets the type of monit or connect ed to the server: Color or Monochrome.

Enables or disables the onboard PS/2 style mouse port.

(EPP) mode. Selects the standard printer

connection.

to receive data. Selecting EPP 1.7 or EPP 1. 9 is

based on what EPP version y o u r printer supports. If you are not sure what version your printer supports, use the default set t ing.

Port (ECP) mode. Enables or disables onboard serial

port 1 at the specified address and IRQ.

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continued

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Menu Fields Settings Comments

Serial port 2 Disabled

Enable at: 3F8h-3FFh (IRQ4)

(1)

Enables or disables onboard serial port 2 at the specified address and

IRQ. Enable at: 2F8h-2FFh (IRQ3) Enable at: 3E8h-3Efh (IRQ4) Enable at: 2E8h-2Efh (IRQ3)

Embedded PCI SCSI channel A

Enabled Disabled

(1)

When enabled, this device will be

recognized by the server. When

disabled, this will not b e

recognized by the server and will

be ignored during the PCI scan

sequence.

Embedded PCI SCSI channel B

Enabled Disabled

(1)

When enabled, this device will be

recognized by the server. When

disabled, this will not b e

recognized by the server and will

be ignored during the PCI scan

sequence.

Embedded PCI Ethernet

Enabled Disabled

(1)

When enabled, this device will be

recognized by the server. When

disabled, this will not b e

recognized by the server and will

be ignored during the PCI scan

sequence.

(1)

Factory default setting

SCU Features

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SCU Features

Keyboard Features Group

Menu Fields Settings Comments

NumLock Auto

Key Click Disabled

Keyboard autorepeat rate

Keyboard autorepeat delay

(1)

Factory default setting

(1)

Off On

Enabled

(1)

30/sec

26.7/sec

21.8/sec

18.5/sec

13.3/sec 10/sec 6/sec 2/sec

1/4 sec 1/2 sec 3/4 sec 1 sec

(1)

Selects the power on state for Numlock. I f Auto is selected, the server turns on Numlock if it detects a numeric keypad.

Enables or disables the audible key click feature.

Sets the number of t imes a second t o repeat a keystroke while you hold the key down.

Sets the delay time after a key is held down before it begins to repeat a keystr oke.

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Shadow Options Group

Menu Fields Settings Comments

Shadow video BIOS ROM

Shadow C8000hCBFFFh

Shadow CC00hCFFFFh

Shadow D0000hD3FFFh

Shadow D4000hD7FFFh

Shadow D8000hDBFFFh

Shadow DC000hDFFFFh

(1)

Factory default setting

Enabled Disabled

Disabled Enabled

(1)

SCU Features

The main logic board reserves an area of DRAM for a copy of video BIOS ROM. This DRAM called “shadow memory” is writeprotected and has the same addresses as the video BIOS ROM locations. When you shadow video BIOS ROM, the ROM image is copied into an appropriate area in DRAM. This increases the server’s performance because the video BIOS instructions are in fast DRAM instead of low speed ROM. For PCI VGA devices, video BIOS is always shadowed in C0000h-C7FFFh, regardless of this field’s setting.

Allows you to disable or enable the shadowing request for optional ROM at the corresponding addresses.

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SCU Features

Security Options Group

Menu Fields Settings Comments

Supervisor password

User password Not

Password on boot Enabled

Quick lock hot-key Disabled

Diskette access Supervisor

Network server Disabled

System backup reminder

Virus check reminder

(1)

Factory default setting

Not installed Installe d

installed Installed

Disabled

[Alt]-[Ctrl][F1] through [Alt]-[Ctrl][F12]

User

Enabled

Disabled Daily Weekly Monthly

(1)

Allows you to set a supervisor password. If set, you will be prompt e d to enter a

password prior to accessing the SCU. Can only be set in the condition that the

Supervisor password is set. This password functions with “Password on Boot” or “Quick Lock Hot-Key.”

Enables or disables password entry on boot. If enabled, the server will prompt you to ent er the password, either the User password or the Supervisor password.

Enables or disables the Quick Lock function. When enabled, you can lock both the keyboard and PS2 mouse by pressing the defined hot key, [Alt]-[Ctrl]-[key].

During the lock state, if a user password is entered, the keyboar d and PS2 m ous e will function again.

If set to supervisor, t he diskette can only be accessed if the server is booted via a supervisor password. Otherwise, t he diskett e is free to be accessed.

When enabled, the server does not r equire a keyboard to function and therefore, keyboard error messages which might occur during POST will be ignored.

Allows you to display a backup reminder message at boot (daily, every Monday, or t he 1st of every month).

Allows you to display a virus check reminder message at boot (daily, every Monday, or t he 1st of every month).

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Cache Options Group

Menu Fields Settings Comments

L1 cache Not user

selectable; Always enabled

L2 cache Not user

selectable; Always enabled

Cache system BIOS ROM

Cache video ROM

(1)

Factory default setting

Enabled Disabled

Advanced Control Group

Menu Fields Settings Comments

CPU to PCI Write Pos ting

PCI to DRAM Pipeline

APIC & MP table

Error Correction Code Interrupt

PCI Parity Check

(1)

Factory default setting

Enabled Disabled

Disabled MPS 1.1 MPS 1.4

Enabled Disabled

(1)

SCU Features

Indicates that the processor L1 cache is enabled.

Indicates that the processor L2 cache is enabled.

Enables or disables caching request for server BIOS ROM ( F0000h t o FFFFFh).

Enables or disables the server to cache the video BIOS in the C000 to C7FFh segment.

Enables processor writes to PCI to be posted in the OPB.

Enables pipelining of PCI to DRAM write cycles.

Applicable to single processor configurations only, always enabled for Multi-Processing (MP) operating system conf igurat ions. When set to MPS 1.1 or MPS 1.4, t he pr ocessor ’s Advanced Programmable Interr upt Cont r oller (APIC) is enabled, and the MP table used by MP operating systems will be created.

Note

: This parameter must be disabled for

NetWare 3.12 single processor systems. When ECC is disabled, parity generation and

checking is enabled. Enables or disables the PCI parity checking.

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SCU Features

EISA or PCI Devices Group

Menu Fields Settings Comments

EISA [slot#] - [device] You can edit resources provided by the

PCI [slot#] - [device] PCI function 1

Embedded - [device] PCI function 1

Embedded - PCI VGA controller PCI function 1

Standard VGA resources

Enabled Disabled

expansion board’s vendor. Please refer to the menu displayed on this item.

Whenever PCI devices are installed in the PCI slots, the device is automatically added. You can enable or disable this device. If enabled, you can set the related resources based on the menu the SCU displays. The [device] is either SCSI or Ethernet.

Three kinds of PCI devices can be identified as Embedded devices. The first are onboard PCI devices. The second are the PCI devices beyond 10 PCI devices that have been identified and shown as the normal PCI devices. The third are the PCI devices that shar e t he same IRQ with the PCI devices displayed as the normal PCI devices. When enabled, all the resources shown on the menu can be changed.

Onboard PCI VGA device.

Enables or disables the compatible VGA resources.

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Troubleshooting

Introduction

This chapter provides troubleshooting information. The sections that follow describe specific problems, probable causes, and recommended actions to pursue if the server fails. Information includes:

Initial Troubleshooting

•

Diagnostics

•

Obtain Server Information Using the SCU and Server Management

•

Software Status, POST, and OCP Messages

•

Processor Voltage and Temperature Ranges

•

Advanced Troubleshooting

•

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Troubleshooting

Initial Troubleshooting

Follow these general procedures to troubleshoot the DIGITAL server.

Record all configuration information and have it readily available.

•

Turn off the server, wait until all hard disk drives completely spin down, and

•

then turn it back on. Ensure that all cables and connections are secure.

•

Make sure all necessary video, printer, and application device drivers are

•

properly installed. Try not to troubleshoot more than one problem at a time.

•

Try to duplicate the problem.

•

Run the diagnostic software.

•

Run the SCU.

•

Run the SCSI or RAID configuration utility if you have problems after

•

connecting devices.

Diagnostics

The diagnostic software is a versatile tool that can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). You should run the diagnostic software in the following situations:

The server fails to boot or load the operating system software.

•

The server fails to boot or load the operating system software after you add

•

additional hardware such as more memory, additional processors, additional SCSI devices, or expansion boards.

The operating system hangs repeatedly and no changes have been recently

•

added to the software such as service packs or a new application. You suspect a server hardware failure.

•

You want to validate server operation.

•

An intermittent hardware problem exists.

•

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Running the Diagnostics

To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure:

1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server.

2. Use the arrow keys to highlight the desired test.

3. Press [Enter].

For additional troubleshooting information refer to the AMIDiag User’s Guide, located on the Quick Launch CD-ROM.

Running Quick Tests or Groups of Tests

Function keys can be used to select and run groups of tests. A list of function keys is available by pressing the F9 key. The following list includes examples of how to run Quick Tests or Groups of Tests.

To run Quick Test, press F8 to select tests, then F10 to run all the selected

•

tests.

Troubleshooting

To run all Memory tests, press F6 to select tests listed on the menu, then

•

press F10 to run all the selected tests. To run all tests from all menus, press F7 to select all tests, then press F10 to

•

run all the selected tests.

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Troubleshooting

Running DIGITAL Vendor Extended Tests

To run D IGITAL V endor Extended Tests from a diskette:

Insert the D IGITA L Vendor Extended Tests diskette for the selected device

and then boot the server or type

A:\DMENU.

2. Select the desired test.

Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

Running Diagnostics Tests from the Hard Disk Drive

To run diagnostic tests from the server’s hard disk drive, perform the following:

1. Boot the system and select

2. At the C:\> prompt, type: \DIAG\DIAGNOSE.BAT This will setup the CONFIG.SYS and AUTOEXEC.BAT files to run the

diagnostics and then reboot the server. Select MS-DOS again and the AMIDiag program will load. Note that the original CONFIG.SYS and AUTOEXEC.BAT are restored before the diagnostics load.

3. Select the test or group of tests using the arrow keys and function keys previously defined. DIGITAL Vendor Extended Tests can also be run from

User

menu.

the

MS-DOS

from the boot menu.

4-4

Page 53

Obtaining Information about the Server

The DIGITAL Se r ve r p ro v ides the following system information for the main logic board and the processor module configured on the server:

Asset number  User definable field for tracking these components

•

Part number  DIGITAL pa rt n u m b e r

•

Revision number  Board assembly revision number

•

Serial number  Serial number of the board assembly

•

Artwork number  Revision of the printed circuit board

•

The System ID is also located on the main logic board and processor module. The System ID contains the following information:

Model number  Server model number

•

Serial number  Server serial number

•

System asset number  User definable field for tracking the system

•

Troubleshooting

4-5

Page 54

Troubleshooting

The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1).

Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components. In addition, the software can detect when you change the server configuration by adding or removing either component.

You can obtain information about the server’s configuration by running the SCU or by using ServerWORKS management software.

Asset# Part# Revision# Serial# Artwork# System ID

DIGITAL

Server

(System ID)

Processor Module

Asset# Part# Revision# Serial# Artwork# System ID System Asset#

Main Logic Board

4-6

DEC01031

Figure 4-1 . D IGITA L Server Component Information

Page 55

Troubleshooting

Obtaining Information Using the SCU

You can use the SCU to check the Serial number, Revision number, and Asset number for the main logic board and Pentium Pro processor configured in the server. For example, if you change the main logic board or processor module in the server, you must run the SCU to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory. The SCU will check the new main logic board or processor module and detect the System ID mismatch.

You can view the details for the main logic board or processor module simply by selecting either the main logic board or processor module. Once selected, the Serial number, Revision number, and Asset number display. The SCU then lists the server model number and server serial number information stored on the main logic board or processor module. You can then confirm the correct model number and serial number. This data is available on the label located on the server back panel.

Obtaining Information Using Server Management Software

The DIGITAL se r ve r i s s hipped with the DIGITAL Se rv e rWOR K S M anager software. ServerWORKS Manager is a workgroup and server management product for DIGITAL’s fa m i l y o f s e rv e rs . Se r ve r WOR KS Manager uses the Simple Network Management Protocol (SNMP) environment to assist the Network or Server administrator by constantly monitoring the network for problems.

DIGITAL Ser ve r WOR KS Manager is based on an open architecture that enables seamless integration and interoperability with popular enterprise management software packages such as Computer Associates’ POLYCENTER Manager/NetView, Hewlett-Packard’s OpenView UX for Windows, and IBM’s Netview/6000 AIX. Also included with ServerWORKS Manager are Network Operating System (NOS) Agents for Windows NT V3.51 and V4.0, Novell NetWare V3.12 and V4.x, and SCO UNIX V5.0. The OS/2 NOS includes its own agent and can also be managed from ServerWORKS Manager.



4-7

Page 56

Troubleshooting

DIGITAL Ser ve r WOR KS Manager allows the Network or Server Administrator to perform the following functions on the server:

Manage DIGITAL PC pri n t, file, and application servers supported by

•

DIGITAL ser ve r s u s ing a Windows-based graphical user interface (GUI) for point and click simplicity.

Display server component information that provides critical information such

•

as processor and file system utilization and information about the network interface.

Automatically build a database of the network by Autodiscovering all SNMP

•

network resources and display the nodes discovered during Autodiscovery on a color-coded topological map.

Poll all network devices at intervals defined by the administrator.

•

Perform an in-depth network analysis to continuously monitor the status of

•

the network. Set alarms and alerts for specified events on all network devices, as well as

•

the network itself, to spot problems early and avoid costly downtime.

Refer to th e D IGIT AL ServerWOR K S Manager Overview and Installation Guide for more information on how to use ServerWORKS Manager to view and be notified of events on the server.

You can also manage the DIGITAL Server wi th o th e r S N MP -b a s e d managers.

Refer to th e D IGIT AL ServerWOR K S Manager Overview and Installation Guide for more information.

Displaying Server Status Using the Hardware

There are two types of information displayed when the DIGITAL Server is operating:

Normal status messages

•

Error messages

•

During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor. Some POST messages are also displayed on the OCP panel. When an error occurs, an error message is displayed on both the monitor and OCP panel and a beep is sounded from the server’s speaker.

Messages displayed on the OCP panel can also be seen by using the DIGITAL ServerWORKS Manager.

4-8

Page 57

Server Status Messages

Component Possible Failures Result

Main logic board voltages: +12, +5, +3.3, and -12V

Fans 1, 2, 3, 4 The primary fans (fans 1 and 3) fail. The redundant fans will activate.

Fan 5 The rear fan fails. A message displays and a

CPU module voltages

CPU failure A CPU failure:

CPUs present The incorrect number of CPUs are

The voltages are outside of the power good range.

The voltage exceeds the upper limit. The server will shutdown after 5

The voltage falls below the lower limit. A warning message displays and

The primary fans (fans 1 and 3) and redundant fans (fans 2 and 4) do not operate.

The voltages are outside of the power good range.

The voltage exceeds the upper limit. A warning message displays and

The voltage falls below the lower limit. A warning message displays and

Internal

Over temperature

present in the server.

Troubleshooting

An error message displays and a warning beep sounds.

minutes.

a warning beep sounds.

The server will shutdown after 10 minutes.

warning beep sounds. A message displays and a

warning beep sounds.

a warning beep sounds.

An error message displays and a warning beep sounds.

Usually caused by a fan failure and the result is that the server shuts down.

A message displays indicating the number of CPUs are present in the server.

continued

4-9

Page 58

Troubleshooting

Component Possible Failures Result

For Pentium Pro:

CPU temperature sensing

For Pentium II:

CPU temperature sensing

Power supplie s present

Power supply failure

The temperature exceeds 82 °C (179.6 °F).

The temperature exceeds the warning level (>85 degrees C;>185 °F).

The temperature exceed the upper limit (>90 °C; >194 °F).

The temperature exceeds 72 °C (161.6°F).

The temperature exceeds the warning level (>75 °C; >167°F).

The temperature exceeds the upper limit (>80 °C; >176°F).

The incorrect number of power supplies are present with good status in the server.

The temperature exceeds the upper limit or the voltages are out of range.

The backup fans will activate without any warning.

If the temperature drops below 80 °C (176 °F), the backup fans will be turned off.

A warning message displays and a warning beep sounds. If the temperature exceeds the warning level for more than five minutes, the server will shut down.

The server will shut down.

Backup fans activate without warning.

If the temperature drops below 70 °C the backup fans are turned off.

A warning message appears and a warning beep sounds. If the temperature exceeds the warning level for more than five minutes, the server automatically shuts down.

The server automatically shuts down.

A message displays indicating the number of power supplies present in the server.

Power supply shuts down, an error message displays, and a beep sounds.

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Page 59

POST OCP Messages

For the Pentium Pro processor, the following table lists the messages, both normal and error, that will display on the server’s OCP panel during POST and any beeps that might sound when an error occurs.

Troubleshooting

NOTE:

To disable the speaker, press the middle butt on located below the OCP once after a beep sounds. To enable it, r epr ess the button once.

POST/Boot Codes

POST Code Descriptions

BIOS ROM checksum 1-2-2-3 Test DRAM refresh 1-3-1-1 Test 8742 keyboard

controller RAM failure on address

line xxxx RAM failure on data bits

xxxx of low byte of memory bus

RAM failure on data bits xxxx of high byte of memory bus

Check ROM copyright notice

Unexpected interrupts test 230 Unexpected int 2-2-3-1

(1)

Count down codes are displayed on the server’s monitor.

Count Down Code

Normal OCP

(1)

Display

OCP Error Display

Beep Codes

1-3-1-3

1-3-4-1

1-3-4-3

1-4-1-1

2-1-2-3

continued

4-11

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Troubleshooting

POST Code Descriptions

Shadow ROMs 220 Shadow ROMs test Test DRAM refresh 512K

and 640K Extended memory test 200 Ext. mem test Memory test fail Set cache registers 190 Set cache regs. Cache configuration 180 Cache config. Cache fail Real-time clock test 170 Real time clock RTC fail

Keyboard test 160 Keyboard test KBC-8042 fail

Initial hardware interrupt 150 Init HW int Co-processor test 140 Co-processor test Serial ports test 130 Ser. Ports test Parallel ports test 120 Par. Ports test Initiate onboard SIO 110 Init super I/O Mouse test 100 Mouse test Testing diskette drives 90 Floppy disk test FDD A or B error Testing hard disk drives 80 Hard disk test CPU search 50 Search other CPU Search for option ROMs Scan option ROM OPROM chksum

Enable IRQs 20 Enable IRQs Setting time of day 10 Set time of day One short beep before

boot

(1)

Count down codes are displayed on the server’s monitor.

Count Down

(1)

Code

210 512-640K DRAM

Normal OCP Display

OCP Error Display

RTC dead battery CMOS chksum bad

Keyboard fail

bad

Beep Codes

1-2

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Troubleshooting

The following table lists the messages that appear during POST in support of the Pentium II processor module only.

POST Message Description

PROC 01 present (ID:xxxx, L2 :xxxKB) PROC 02 present (ID: xxxx, L2 :xxxKB)

PROC 01 present (ID:xxxx, failed) PROC 02 present (ID:xxxx, failed) The PROC slot terminator card is not installed Indicates that for a single Pentium II processor

Processor module failed Indicates that there may be a problem with the

Indicates 1 or 2 processor(s) found. The ID is the processor ID value that indicates

the stepping of the processor. Like stepping chips should be installed on any given Pentium II processor module.

Indicates processor 1 or 2 found, but has failed.

module the second bus is not terminated with a terminator card.

Pentium II processor module itself (not the Pentium II processor).

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Troubleshooting

OCP Messages

During certain failure conditions, including out-of-range conditions, an error message will display on the OCP panel and a corresponding error code will sound from the server’s speaker.

NOTE:

below the OCP once after a beep sounds. To enable it, r epr ess the button once.

To disable the speaker, press the middle butt on located

Hot keys are defined in BIOS as [CTRL] + [ALT] +[1] and enable toggling of the OCP display status messages just as though the OCP button were pressed.

NOTE:

request service from t he O CP.

Hot keys do not work during POST or during host server

If you do not press keys or buttons for some time, the LCD backlight will be disabled until you press a key. The time is set by the host server.

You can examine the server status messages by pressing the OCP switch located on the front panel repeatedly to sequence through the status list. The OCP switch is disabled during POST, during host request service from the 8031, or if an error is detected. The following table lists and describes the status messages and the error messages that display on the server’s OCP panel. Also included are possible actions to take if a problem persists.

4-14

Page 63

OCP Status and Error Messages

Troubleshooting

Status Normal OCP

Display

CPU ambient temperature

For Pentium Pro:

For Pentium II:

Power supply status P/S1 OK P/S1 fail Power supply 1 is not working.

Fan status Sys fans OK Sys fan 1 fail

CPU status

For Pentium Pro:

For Pentium II:

CPU1 temp=xxxC CPU2 temp=xxxC

PROC1 temp=XXX C PROC2 temp=XXX C

xxxMPn/yy xxx=processo r speed n=number of processors y-cache size

OCP Error Display

CPU1 over heat CPU2 over heat

PROC 1 overheat PROC 2 overheat

Sys fan 2 fail Sys fan 3 fail Sys fan 4 fail Sys fan 5 fail

CPU1 fail Internal defect of CPU 1 or internal

CPU2 fail Internal defect of CPU 2 or internal

PROC 1 failure Internal defect of Processor 1 or internal

PROC 2 failure Internal defect of Processor 1 or internal

Description of Error Display /A ctio n

Temperature of CPU 1 is out of range. Temperature of CPU 2 is out of range.

Temperature of Processor 1 is out of range.

Temperature of Processor 2 is out of range.

Action: Verify fans are operational.

Action: Check that power supply cables and connectors are connected correctly.

Fan 1 is not working. Fan 2 is not working. Fan 3 is not working. Fan 4 is not working. Fan 5 is not working.

Action: Check that fan connectors are connected correctly.

temperature exceeds the upper limit.

temperature exceeds the upper limit .

continued

4-15

Page 64

Troubleshooting

Status Normal OCP

Display

For Pentium Pro:

For Pentium II:

System voltages

For Pentium Pro:

For Pentium II:

CPU voltages CPU voltages OK VRM1 y.yyV=x.xxV

Memory size information

System BIOS revisio n

8031 BIOS revision 8031 Vx.yy x = main version

System date/time yyyy/mm/dd

Sys voltages OK Sys +12V = xxxV

PROC voltages OK GTL1 1.5V = x.xxV

xxxxxMB

BIOS Vx.yy x = main version

hh:mm

OCP Error Display

No CPU exists No CPUs are present in the server.

No PROC detected No processor(s) present in the server. PROC module fail Pentium

Sys +5V = xxxV Sys 3.4V = xxxV Sys -12V = -xxxV

IO VOL 25V = x.xxV

VRM2 y.yyV=x.xxV

Description of Error Display /A ctio n

Action: Reboot server and check if the failed CPU is still malfunctioning during POST.

II processor module failed.

+12V is out of tolerance. + 5V is out of tolerance. +3.4V is out of tolerance.

-12V is out of tolerance. Action: Check that power supply cables

and connectors are connected correctly. Most likely a processor module failure.

Voltage Regulator Module (VRM) 1 should be y.yy volts and is being measured at x.xx volts.

VRM 2 should be y.yy volts and is being measured at x.xx volts.

Action: Diagnose whether the VRM or the CPU module is bad.

yy = sub-version

yy = sub-version yyyy = year

mm = month dd = day hh = hour mm = minute

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Troubleshooting

Server CPU Voltage and Temperature Ranges for Pentium Pro

The following tables list the CPU and Voltage Regulator Module (VRM) operating voltage and temperature ranges for the Pentium Pro.

CPU Voltage Ra nge

Nominal Nominal Tolerance

Percentage

+12 -10 to + 10 +10.8 to +13.2 V <+9.0 V >+13.8 V +5 -5 to + 5 +4.75 to +5.25 V <+4.3 V >+5.80 V +3. 3 -1 to + 1 +3.0 to +3.6 V <+3.0 V >+3.81 V

-12 -10 to + 10 -13.2 to -10.8 V >-9.0 V <-13.8 V VGTL -10 to + 10 +1.35 to +1.65 V <+1.26 V >+1.72 V

Normal V o lta g e Range

Server Error Occurs

Server Shutdown Occurs

VRM Voltag e Rang e

VRM Voltage Power Good Range Lower Limit Upper Limit

2.1 V +1.95 to 2.25 V <+1.89 V >+2.31 V

2.2 V +2.04 to 2.35 V <+1.98 V >+2.42 V

2.3 V +2.14 to 2.46 V <+2.07 V >+2.53 V

2.4 V +2.23 to 2.46 V <+2.16 V >+2.64 V

2.5 V +2.32 to 2.68 V <+2.25 V >+2.75 V

2.6 V +2.42 to 2.78 V <+2.34 V >+2.86 V

2.7 V +2.51 to 2.89 V <+2.43 V >+2.97 V

2.8 V +2.60 to 3.00 V <+2.52 V >+3.08 V

2.9 V +2.70 to 3.10 V <+2.61 V >+3.19 V

3.0 V +2.79 to 3.21 V <+2.70 V >+3.30 V

3.1 V +2.88 to 3.32 V <+2.79 V >+3.41 V

3.2 V +2.97 to 3.42 V <+2.88 V >+3.52 V

3.3 V +3.07 to 3.53 V <+2.97 V >+3.63 V

3.4 V +3.16 to 3.64 V <+3.06 V >+3.74 V

3.5 V +3.25 to 3.75 V <+3.15 V >+3.84 V

4-17

Page 66

Troubleshooting

Server CPU Voltage and Temerature Ranges for Pentium II

The following tables list the CPU and Voltage Regulator Module (VRM) operating voltage and temperature ranges for the Pentium II.

CPU Voltage Ra nge

Nominal % Range % Based Voltage

Range

+12V -4 ~ +5% +11.1 ~ +13.0V > +13.8V < +9.0V +5V -2%, +5% +4.80 ~ +5.35V > +5.80V < +4.30V +3.3V +- 1% +3.32 ~ +3.54V > +3.80V < +3.00V

-12V +- 10% -13.7 ~ -10.3V < -14.2V > -9.0V VGTL +- 10% +1.32 ~ +1.68V > +1.80V < +1.10V Io Vol +- 5% +2.2 ~ +2.8V > +3.0V < +1.85V

Shutdown Value Hardware Bad Value

4-18

Page 67

CPU VRM Range

VRM Power Good Shutdown Hardware Bad

1.80V +1.67 ~ 1.93V > +1.98V < +1.62V

1.85V +1.72 ~ 1.98V > +2.04V < +1.67V

1.90V +1.77 ~ 2.03V > +2.09V < +1.71V

1.95V +1.81 ~ 2.09V > +2.15V < +1.76V

2.00V +1.86 ~ 2.14V > +2.20V < +1.80V

2.05V +1.90 ~ 2.19V > +2.26V < +1.85V

2.1V +1.95 ~ 2.25V > +2.31V < +1.89V

2.2V +2.04 ~ 2.35V > +2.42V < +1.98V

2.3V +2.14 ~ 2.46V > +2.53V < +2.07V

2.4V +2.23 ~ 2.57V > +2.64V < +2.16V

2.5V +2.32 ~ 2.68V > +2.75V < +2.25V

2.6V +2.42 ~ 2.78V > +2.86V < +2.34V

2.7V +2.51 ~ 2.89V > +2.97V < +2.43V

2.8V +2.60 ~ 3.00V > +3.08V < +2.52V

2.9V +2.70 ~ 3.10V > +3.19V < +2.61V

3.0V +2.79 ~ 3.21V > +3.30V < +2.70V

3.1V +2.88 ~ 3.32V > +3.41V < +2.79V

3.2V +2.97 ~ 3.42V > +3.52V < +2.88V

3.3V +3.07 ~ 3.53V > +3.63V < +2.97V

3.4V +3.16 ~ 3.64V > +3.74V < +3.06V

3.5V +3.25 ~ 3.75V > +3.84V < +3.15V

Troubleshooting

4-19

Page 68

Troubleshooting

Advanced Troubleshooting

DIGITAL ha s a C u s to me r Replaceable Unit (CRU) process during the warranty period for:

DIGITAL monitors with screens less than 20 inches

•

Mice

•

Keyboards

•

Speakers

•

Other parts as defined by DIGITAL as CRUs

•

The DIGITAL CRU process provides for overnight shipment of the part directly to the customer site. Customers are billed for the specified part if they fail to return the part to DIGITAL w i thin ten days of the replacement unit shipment.

In the following troubleshooting tables, “CRU Process” means that when a process is determined to be broken, use the previously-described CRU process.

4-20

NOTE:

any specific order. They are merely a lis t of possible problems and solutions.

The following troubleshooting suggestions are not in

Page 69

Server Troubleshooting

Problem Possible Cause Action

No response when the server is turned on.

Server is not plugged in. Turn off the server, plug it in, and

No power at the wall outlet. Use another wall outlet. Main logic board failed. Replace the main logic board. Main logic board switches

incorrectly set. Processor module has

failed.

Troubleshooting

then turn it back on again.

Set all appropriate switches.

Reseat the processor module.

Power is on, but there is no screen display.

Server does not boot from CD-ROM drive.

Processor module switches incorrectly set.

Side panels removed. Install side panels. Power supply failed. Replace the power supply. Brightness and contrast

controls are not correctly set.

Monitor is off. Turn on the monitor. Monitor cable is incorrectly

installed. Incorrect video drivers

installed. Video controller has failed. Replace the main logic board. Monitor has failed. Replace the monitor. CD-ROM drive is not

connected to the Adaptec controller.

CD-ROM drive not configured as a bootable device.

CD-ROM disc is not bootable.

Make sure all switches are correctly set.

Adjust the brightness and contrast controls.

Check all monitor connections.

Install the correct video drivers.

Connect the CD-ROM to the Adaptec controller.

Change the CD-ROM setting to “bootable” using SCSI

Upgrade server to the latest BIOS.

Select

continued

4-21

Page 70

Troubleshooting

Problem Possible Cause Action

Server operates incorrectly after installing a processor module.

Server operates incorrectly after installing optional expansion board.

Server operates incorrectly after installing optional memory (SIMMs/DIMMs).

Processor module installed incorrectly.

SCU indicates an error after installing a processor module.

Expansion board installed incorrectly.

Did not run SCU to configure expansion board after installation.

Did not install CFG file for expansion board.

Expansion board has failed. Remove expansion board and

Memory configured incorrectly.

SIMMs/DIMMs installed incorrectly.

SIMMs/DIMMs have failed. Replace SIMMs/DIMMs. Processor module installed

incorrectly. Processor module failed. Replace processor module.

Reinstall processor module.

Remove processor module (for Pentum II module, replace the terminator and reboot). If server boots without errors, replace processor module.

Remove expansion board and reinstall.

Run the SCU to properly configure expansion board.

Run SCU and add CFG file (if necessary).

reboot. If server boots without errors, replace expansion board.

Reboot the server and check for any boot message to identify faulty DIMM(s)/SIMM(s).

Check that memory configuration is according to guidelines in Chapter 5.

Remove SIMMs/DIMMs and reinstall.

Reinstall processor module.

continued

4-22

Page 71

Problem Possible Cause Action

No response to keyboard commands.

No response to mouse commands.

Server operates correctly but application software does not.

Keyboard might be password protected by a local or remote control program.

Keyboard is not connected. Power down the server and

Keyboard is connected to the mouse port.

Keyboard failed. Replace the keyboard. Mouse might be password

protected by a local or remote control program.

Mouse is not connected. Power down the server and

Mouse is connected to the keyboard port.

Mouse driver not installed. Install appropriate mouse driver. Mouse trackball dirty. Clean trackball. Mouse failed. Replace the mouse. Application software

installed incorrectly. Having external cache

enabled causes conflict with application software.

Enter the keyboard password.

connect the keyboard. Power down the server and

connect the keyboard to the keyboard port.

Enter the keyboard and mouse password.

connect the mouse. Power down server and connect

the mouse to the mouse port.

Refer to the application software documentation.

Run the SCU and disable external cache.

Troubleshooting

4-23

Page 72

Troubleshooting

Disk Drive Troubleshooting

Problem Possible Cause Action

Server does not recognize an internal SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts. Refer to the supplied kit installation

Terminating resistors not removed from the SCSI device.

SCSI controller has failed. Replace the main logic board. Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly

installed between SCSI controller, SCSI device or backplane.

SCSI device has failed. Replace SCSI device.

Refer to the supplied kit installation instructions.

instructions and to the storage backplane jumper configuration.

Remove terminating resistors. Refer to the supplied kit installation instructions.

Check all cables.

continued

4-24

Page 73

Problem Possible Cause Action

Server does not recognize an external SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts. Refer to the supplied kit installation

Terminating resistors not removed from the SCSI device.

Storage backplane terminated. Remove termination from the storage

SCSI controller has failed. Replace the main logic board. Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly

installed between SCSI controller and rear panel connector or external SCSI device and rear panel connector.

SCSI device has failed. Replace SCSI device.

Refer to the supplied kit installation instructions.

instructions and to the storage backplane jumper configuration.

Remove terminating resistors. Refer to the supplied kit installation instructions.

backplane.

Check all cables.

Troubleshooting

continued

4-25

Page 74

Troubleshooting

Problem Possible Cause Action

Server does not boot from an internal SCSI hard disk drive.

Boot device not attached to the SCSI adapter at the lowest ROM address.

PCI/EISA scanning order incorrect.

Bootable CD-ROM drive not connected to the primary SCSI controller.

SCSI boot hard disk drive not formatted.

SCSI device drivers not installed or incorrectly installed on SCSI boot hard disk drive.

Opera ting system software is not installed on the SCSI boot hard disk drive.

Requested partition does not exist.

SCSI boot hard disk drive at wrong SCSI address.

Run the SCU to define the server boot device.

Refer to the bus scanning examples in the manual.

Connect the CD-ROM to the SCSI controller.

Format the SCSI hard disk drive.

CAUTION:

hard disk drive will destroy all the data on the drive.

Properly install all required SCSI device drivers.

Install the appropriate operating system.

Partition the SCSI hard disk drive and then reload the operating software.

Set SCSI boot hard disk drive to lowest “primary” SCSI address.

System Reference

Formatting the SCSI

4-26

SCSI device has failed. Replace SCSI device.

SCSI hard disk drive cannot read or write information.

SBB failure. Check SBB status LEDs for a

Incorrect disk drive jumper settings.

Loose or incorrectly installed cables.

SCSI hard disk drive is not correctly formatted or partitioned.

drive failure indication.

Refer to the supplied kit installation instructions.

Make sure all cables are correctly installed.

Format and partition as required using the supplied operating system.

Replace the SBB.

Page 75

SBB Troubleshooting

Problem Possible Cause Action

SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs

lit. SBB fault LED flashing. Disk drive failed and is

Disk drive hung or has failed.

spinning down.

Tape Drive Troubleshooting

Problem Possible Cause Action

Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the

Cannot write data to a tape.

Tape will not eject. Tape jammed in drive. Using a small screwdriver, rotate the

Tape write-protected. Slide the write-protect tab on the

Troubleshooting

Replace disk drive.

cassette pointing towards the drive.

cassette to the closed position.

motor shaft clockwise to bring threading mechanism to the initial loading position.

If necessary, press the ratchet mechanism to tighten the tape before ejecting.

Continue to turn the motor shaft clockwise until the tape can be lifted out of the drive mechanism and ejected from the drive.

4-27

Page 76

Troubleshooting

Monitor Troubleshooting

Problem Possible Cause Action

Monitor power indicator is not on.

No screen display. Monitor brightness and

Distorted, rolling, or flickering screen display, or wrong/uneven color.

Color monitor displaying monochrome.

Monitor fails to switch to high-resolution mode.

Monitor is turned off. Power cord is not

connected. No power at wall outlet. Power indicator is

defective.

contrast controls are incorrectly set.

Monitor has failed. Monitor incorrectly

adjusted. Monitor signal cable

incorrectly installed. Server was turned on

before the monitor was turned on.

Appropriate high-resolution video drivers are not installed or incorrectly installed.

Turn on the monitor. Connect the power cord to the

server. Use another outlet. Replace the monitor.

Adjust the monitor brightness and contrast controls.

Replace the monitor. Adjust accordingly.

Straighten any bent connector pins and then reconnect.

Turn off the server, turn on the monitor, then turn the server back on.

Correctly install all appropriate highresolution video drivers. Refer to the documentation supplied with the monitor.

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Page 77

CD-ROM Troubleshooting

Problem Possible Cause Action

Cannot access the CDROM drive. Error message reading drive x.

Power is on but indicator shows no activity.

Disc is spinning but drive is idle.

Device drivers not installed.

No disc in the CD-ROM drive.

Incorrect SCSI ID assigned.

Tray open. No disc or tray is open. Check cable connections.

Application software not running.

Troubleshooting

Install correct device drivers.

Inser t a disc.

Make sure correct SCSI ID is assigned.

Close the tray. Insert a disc and close the tray. Make sure cables are correctly

connected. Run application software.

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Page 78

Troubleshooting

Diskette Drive Troubleshooting

Problem Possible Cause Action

Target diskette drive cannot read or write information.

Server does not boot from a target diskette drive.

Cannot write to target diskette drive.

Diskette is not formatted. Format the di skette.

Diskette is worn or damaged.

Diskette is write-protected. Slide the write-protect switch so the

Diskette drive is empty. Insert a diskette. Diskette write protection

enabled.

Disabled in SCU. Run the SCU and enable the

Diskette drive not enabled. Run the SCU and enable the

Diskette boot option disabled.

Diskette does not contain start-up files.

Diskette drive is empty. Insert a diskette that contains an

Diskette is worn or damaged.

Loose cables. Secure all cable connections. Diskette drive write

protected.

Try another diskette.

hole is not visible.

Run the SCU and set the Diskette Write Protection option to “Disabled.”

diskette drive.

diskette drive. Run the SCU and set boot option to

A then C. Insert a diskette with the correct

start-up files.

operating system. Try another diskette.

Run the SCU and disable the diskette write protection option.

4-30

Page 79

RAID Troubleshooting

Troubleshooting

Problem Possible

Action

Cause

SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs

lit. SBB fault LED flashing. Disk drive failed and is

SBB fault status is either on or off; fault status LED flashing.

Replaced SBB drive does not spin up to speed.

Multiple SBB drives have failed.

SBB drive not seen by RAID host adapter.

Disk drive hung or has failed.

spinning down. Disk drive is active and

spinning down due to a fault.

SBB drive not seen by RAID host adapter.

No power available. Restore power, run the RAID

SCSI cable not connected. Check all SCSI connections.

Incorrect SCSI termination. Properly terminate the SCSI bus. Duplicate SCSI IDs on the

bus. Defective SBB drive. Replace SBB drive. SBB drive improperly

inserted. Defective RAID adapter

SCSI channels.

Replace disk drive.

Correct the fault or replace the disk drive.

Manually rebuild the SBB drive. Remove the SBB drive, wa it 20

seconds, reinsert SBB drive. Wait one minute and then rebuild the SBB drive.

configuration utility and change the state of any failed (FLD) SBB drive to optimal (OPT).

Run the RAID configuration utility and check for bad blocks on the SBB drives. Repair any bad blocks.

Check SBB drive SCSI ID settings.

Reinsert SBB drive.

Replace the RAID adapter.

4-31

Page 80

FRU Replacement

Introduction

The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures.

NOTE:

boards, memory, and disk drives ar e discussed in the

Reference

Customer installable devices, such as expansion

System

Manual.

5-1

Page 81

FRU Replacement

Server Front View

Figure Legend

1 70- 31674-05/-06

2 70-31898-03 Front bezel assembly, frost white 3 74-49277-01 Push button (3) 4 54-23594-01 OCP module 5 30-43447-01 LCD,DV16100 S2FTLY 6 70-31897-01

7 12-39309-04 Speaker assembly, 270 mm 8 74-49365-01 Drive bracket (CD-ROM, right side) 9 12-43231-04 Front keylock assembly 10 70-30796-05 Cover assembly, 5.25-inch drive, frost white 11A

11B 12 70-31906-02 Door assembly, frost white 13 70-31675-02 Side panels (left and right), frost white 14 30-48019-01 5.25-inch, half-height quad speed CD-ROM, frost white 15 00-PCXRJ-AD 3.5-inch, floppy disk drive, 1.44 MB, frost white 16 RZ28C-VW

17 70-31918-02 Brake assembly, frost white 18 70-31927-02 Door assembly, driver

Orderable Spare Part

70-31901-05/-06

70-31897-02

74-48642-01 74-48642-02

RZ29C-VW

Description

Enclosure assembly, frost white Enclosure subassembly (without power supply), frost white

Caster left (front and back) Caster right (front and back)

SBB rail, right SBB rail, left

2 GB 3.5-inch SCSI BB 4 GB 3.5-inch SCSI BB

5-2

Page 82

FRU Replacement

Figure 5-1 . Server Front View

5-3

Page 83

FRU Replacement

Server Left-Side View (Pentium Pro Processor)

Figure Legend

1A 1B

2 17-04096-01 Flat 10-pin cable assembly (OCP power/data cable) 3 21-39151-01

4 54-24568-01/-02 Main logic board 5 54-24576-01 or

6 54-24590-01

7 70-32520-01 Retainer assembly (for Processor module) 8 20-47282-17

9 17-03460-08 Flat 34-pin cable assembly (for diskette drive) 10 17-03895-06 50-pin SCSI cable assembly (five connectors), for CD-ROM 11 17-04143-04 68-pin SCSI cable assembly (two connectors unshielded) (2) 12 17-04142-01 Cable assembly, 68-pin conductor, SCSI-3, 1 male connector, 1 female

13 54-24052-01 Processor module VRMs 14A

14B

Orderable Spare Part

12-41569-02 12-41569-06

(or substitute part 21-39151-02)

54-25310-01

70-32544-01 70-32544-02 70-32544-03 70-32544-04

54-24123-AA 20-47283-17 20-47281-17 54-24123-AA

12-44211-01 12-44211-01

Description

Primary fan Secondary fan

Real-time clock (server battery)

Module, 10/100Base-T Ethernet daughter card

items 4 and 5 must be used together as follows: 54-24568-01

NOTE:

must be used with 54-24576-01 and 54-24568-02 must be used with 5425310-01.

Processor module without Processor Single P6 200 256 cache Processor module Dual P6 200 256 cache Processor module Single P6 200 512 cache Processor module Dual P6 200 512 cache Processor module

EDO SIMM, 8 MB EDO SIMM, 64 MB EDO SIMM, 16 MB EDO SIMM, 32 MB SIMM, 128 MB Fast Page

connector (connects to external SCSI knockout).

Primary fan Secondary fan

5-4

Page 84

FRU Replacement

14B

14A

Figure 5-2 . Server Left-Side View (Pentium Pro Processor)

DEC01069-2

5-5

Page 85

FRU Replacement

Server Left-Side View (Pentium II Processor)

Figure Legend

1A 1B

2 17-04096-01 Flat 10-pin cable assembly (OCP power/data cable) 3 21-39151-01

4 54-24568-01/-02 Main logic board 5 54-24576-01 or

6 54-25304-01

7 70-32520-01 Retainer assembly (for Processor module) 8 20-47083-D7

13 20-48989-01 Processor module VRM 14A

14B

Orderable Spare Part

12-41569-02 12-41569-06

(or substitute 2139151-02)

54-25310-01

54-25440-01 FR-PCB4U-AE FR-PCJ2U-AB

70-47167-D7 20-45608-D7

12-44211-01 12-44211-01

Description

Primary fan Secondary fan

Real-time clock (server battery)

Module, 10/100Base-T Ethernet daughter card

items 4 and 5 must be used together as follows: 54-24568-01

NOTE:

must be used with 54-24576-01 and 54-24568-02 must be used with 5425310-01.

Processor module without processor (266 MHz) Processor module without processor (300 MHz) Processor module with single processor, terminator, and VRM (266 MHz) Processor module with single processor, terminator, and VRM (300 MHz)

32 MB DIMM 64 MB DIMM 128 MB DIMM

connector (connects to external SCSI knockout).

Primary fan Secondary fan

5-6

Page 86

FRU Replacement

14B

14A

Figure 5-2 . Server Left-Side View (Pentium II Processor)

DEC01046-2

5-7

Page 87

FRU Replacement

Server Right-Side/Rear View

Figure Legend

1 70-31919-01 Side panel lock assembly 2 12-37977-04 Rear keylock assembly 3 70-31909-01 Microswitch cable assembly 4 74-48303-01 I/O expansion board cover bracket 5 30-43120-01 Power supply (1) 6 70-31890-01 Wire assembly (three wires) 7 70-31894-01 Wire assembly (12 wires) 8 70-31928-01 System power wire assembly 9 17-04143-02 68-pin SCSI cable assembly (jumper cable) 10 12-41768-03 SCSI terminator 68-position single-ended 11 54-23384-02 Hot-swap backplane module 12 12-41569-07 Fan assy, 120 x 120 MM

Orderable Spare Part

Description

5-8

Page 88

FRU Replacement

DEC01103-2

Figure 5-3 . Server Right-Side/Rear View

5-9

Page 89

FRU Replacement

Miscellaneous

Orderable

Description

Spare Part

30-42584-01 Proteon EISA token ring NIC 30-41854-01 14.4 bps data/fax modem 30-42291-01 28.8 data/14.4 fax modem 30-43529-02 Adapter, host, PCI SCSI wide 2-channel (3940W) 30-48127-01 Adaptec 3940UW 30-46890-02 Rev C controller, 2-channel, RAID with battery (FR-PCTAR-BD) 30-48115-02 Rev E controller, 2-channel, RAID with battery (FR-PCTAR-BD) 30-47636-01 Battery backup (FR-PCTAR-UB) PCXLA-NA Keyboard, frost white PCXLN-AB PS/2 2-button mouse, frost white 54-25302-02 Terminator Card 70-31468-44 4 GB 5400 RPM Ultra Wide SBB (FR-CECAA-CA) 30-49113-01 1 Channel PCI RAID Ultra Wide adapter with EDRAM (FR-PCTAR-GA) 30-49113-02 2 Channel PCI RAID Ultra Wide adapter with EDRAM (FR-PCTAR-GB) 30-49113-03 3 Channel PCI RAID Ultra Wide adapter with EDRAM (FR-PCTAR-GC) 30-48622-01 DLT 7000 35/70 GB (FR-PCXLT-AD) 30-48985-01 SCSI Bus Expander (FR-PCSBR-AA) FR-CK450-RP RAID Array 450 NT Cluster Kit, pedestal 54-24602-01 PCI Fast Ethernet 10/100 (Digital Equipment Corp.)(FR-DE500-AA) 30-48628-01 PCI Fast Ethernet 10/100 (FR-PCXDN-BA)

5-10

Page 90

Labels and Nameplates

Orderable Spare Part Description

74-49386-43 Nameplate, DIGITAL Server 5000 36-44556-01 Warning label, power switch

FRU Replacement

36-45369-05 36-45369-04

Label, user info guide (right) Label, user info guide (lef t)

Service Procedures

The following sections provide detailed service instructions for DIGITAL Servers .

CAUTION:

paper, cloth, or plastic. A stat ic discharge can be dam aging even though you often cannot see or f eel it. To pr event dam age to circuit boards and/or components:

• Before touching any circuit board or component, t ouch t he

metal frame of t he ser ver t o discharge any st at ic electr icity.

• Keep circuit boards and components away from non-

conductors.

Recommended Tools

Have the following tools available:

Multimeter (4½-inch digit)

•

Phillips screwdriver

•

Antistatic wrist strap (recommended, but not required)

•

Static electricity collects on non-conductors such as

BIOS Version Information

For access directly to the software library for BIOS upgrades, use the following Internet address:

http://www.windows.digital.com/~ftp/00-index.stm

5-11

Page 91

FRU Replacement

Disconnecting External Devices and Power

Before removing the side panels, perform the following:

1. Secure the server using the brake (see Figure 5-4).

2. Shut down any applications that are currently running, then shut down the operating system.

3. Turn off power to all external devices connected to the server.

4. Turn the server off.

5. Unplug the power cord from the wall outlet. Disconnect the monitor’s power cord from the external ac outlet and the data

cable from the server.

5-12

DEC00831

Figure 5-4 . Server Brake

Page 92

Removing the Side Panels

To remove the side panels, perform the following:

FRU Replacement

WARNING:

interlock switc hes loc ated at the top- left and top-right of the server. These switches inhibit power to the serv er when activated. Y ou m ight injure yourself or dam age the server if you at tempt to bypas s these switches.

1. Unlock the side panels.

2. Slide the panels to the rear of the server.

Removing the side panels act iv ates two

5-13

Page 93

FRU Replacement

5-14

DEC01025-

Figure 5-5 . U nloc k ing a nd Removing the S ide Pa ne ls

Page 94

Server Front View

FRU Replacement

Figure

Component

Legend

A CD-ROM drive B 3½-inch diskette drive C Front access 5¼-inch or 3½-inch half-height drive bays D 3-way security lock E Integral hot-swap device bay for Storage Building Blocks (SBBs) F Power, OCP, and reset buttons G Brake H Operator control panel (OCP) I Power indicator

5-15

Page 95

FRU Replacement

5-16

Figure 5-6 . Server Front View

DEC01026-2

Page 96

Server Le ft Sid e Vie w

FRU Replacement

Figure

Component

Legend

J Redundant cooling fans K Cooling fans LCasters M Five EISA expansion slots N Pentium Pro processor module or Pentium II processor module O Three primary PCI slots P Location of main logic board Q Ethernet daughter card R Three secondary PCI slots S Power switch interlock

5-17

Page 97

FRU Replacement

S R

Q P

5-18

Figure 5-7 . Server Left Side View

DEC01026-3

Page 98

Server Rig ht Sid e Vie w

FRU Replacement

Figure

Component

Legend

J Rear fan K Powe r interlock switch L Power supply M Storage backplane SCSI terminator N SCSI address jumpers (J181) O Storage backplane P Jumper cable Q Power plug R Wide SCSI 68-pin connector

NOTE:

If installing a sec ond r edundant power supply, you m us t remove the rear f an, item J, and dis c onnec t it from t he m ain logic board.

5-19

Page 99

FRU Replacement

5-20

DEC01027-

Figure 5-8 . Server Right Side V ie w

Page 100

Server Rear View

FRU Replacement

Figure

Component

Legend

A SCSI knockouts (back panel) BKeylock C 10Base-T connector (RJ45) D 10Base-2 connector (BNC) E 10Base-5 connector (AUI) F Keyboard and mouse ports G Parallel port H SVGA graphics port I Serial ports J ac power plug K ac power out/monitor plug

5-21