DEC DIGITAL Server 3220 Maintenance Manual

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DIGITAL Server 3220/3220R Series Service Maintenance Manual

Part Number: ER-B4BWW-SM. A01

DIGITAL Server 3220/3220R

Digital Equipment Corporation

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July 1998

The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation.

Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.

The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software or equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.

Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

DIGITAL Ser ve r 3220/3220R Series System Reference

AMI is a registered trademark of American Megatrends, Inc. DEC, DIGITAL , S e rv e rWOR K S, and the DIGITAL logo are trademarks of Digital Equipment Corporation. Intel, MMX and Pentium II are registered trademarks of Intel Corporation. Microso ft, Windows NT, and Windows 95 are registered trademarks of Microsoft Corporation. Novell and NetWare are U.S. registered trademarks of Novell Inc. OS/2 and PS/2 are registered trademarks of International Business Machines Corporation. PhoenixBIOS is a trademark of Phoenix Technologies Ltd. SCO UNIX is a trademark of The Santa Cruz Operation, Inc. Symbios is a trademark of Symbios, Inc. UNIX is a registered trademark of The Open Group.

All other trademarks and registered trademarks are the property of their respective holders.

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DIGITAL Server 3220/3220R

Regulatory Compliance Statements

The following statements of compliance are required by the respective governmental regulatory agencies.

DIGITAL Server 3220R (Rackmount Model)

FCC Notice — U.S.A.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case, the user will be required to correct the interference at his own expense.

CAUTION:

not identified in this manual, could cause harmful inter f er ence and void the user’s authority to oper at e t his device.

CSA — Canada

This digital apparatus does not exceed the Class A limits for radio noise emissions established in the radio interference regulations of the Canadian Department of Communications.

Any changes or modifications to this device, which are

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VCCI — Japan

This equipment is in the Class I category (information equipment to be used in commercial and/or industrial areas) and conforms to the standards set by the Voluntary Control Council for Interference (VCCI) by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in commercial and/or industrial areas.

Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be caused to radio and TV receivers, etc.

Read the instructions for correct handling.

DIGITAL Server 3220 (Pedestal Model)

FCC Notice — U.S.A.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help. All external cables connecting to this basic unit need to be shielded. For cables

connecting to option boards, see the option manual or installation instructions.

CSA — Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions established in the radio interference regulations of the Canadian Department of Communications.

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DIGITAL Server 3220/3220R

VCCI — Japan

This equipment is a Class II product based on the standard of the Voluntary Control Council for Interference Technology Equipment (VCCI). If it is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

DIGITAL Server 3220/3220R

Ergonomics — Germ any

This equipment meets or exceeds the ergonomic requirements of ZH1/618, TÜV, Rheinland, Germany.

Safety Requirem ents

This equipment meets or exceeds safety requirements in the U.S. (UL 1950), Canada (CSA C22.2 No. 950), and Europe (IEC 950 and TÜV EN60950/A3: 1995). The product is certified to bear the GS-Mark (Geprüfte Sicherheit) and CB certification.

Laser Safety Notice

All CD-ROM drives included in DIGITAL compu te r s a r e cl a s si fied as Class 1 laser products and comply with safety standards as set by U.S. government and applicable European agencies.

No hazardous radiation is emitted from this CD-ROM drive; the laser beam is completely enclosed in the CD-ROM subassembly during all customer operation and maintenance. In the event that repair or service of the CD-ROM subassembly is required, only authorized Digital service personnel should perform such repairs.

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Contents

Preface 1

Product Description

Introduction..................................................................................................... 1-1

Reliability/Availability........................................................................................ 1-2

Server Expansion............................................................................................ 1-3

Server Management and Security.................................................................... 1-4

Server Configurations...................................................................................... 1-5

Server Naming Guidelines........................................................................ 1-5

Product Model Numbering Convention...................................................... 1-6

Related Material....................................................................................... 1-8

Latest Product Information and Updates.......................................................... 1-10

2 Server Software and Utilities

Introduction..................................................................................................... 2-1

ServerWORKS Quick Launch.......................................................................... 2-2

BIOS Setup Utility............................................................................................ 2-2

Accessing the BIOS Setup Utility.............................................................. 2-4

Helpful Hints............................................................................................. 2-5

Changing The Server’s Configuration............................................................... 2-6

Changing Time and Date.......................................................................... 2-6

Changing I/O Port Settings....................................................................... 2-7

Assigning IRQs ............................................................................................... 2-8

Advanced................................................................................................. 2-8

PCI IRQ Assignments............................................................................... 2-9

PCI Device Interrupt and Slot INT Routing................................................ 2-9

Setting Up Security................................................................................... 2-11

Changing the Boot Sequence ................................................................... 2-15

DIGITAL Server 3220/3220R

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Contents

Speeding up the Boot Process.................................................................. 2-16

Checking System Management Parameters ............................................. 2-17

BIOS Upgrade Utility ....................................................................................... 2-18

SCSI Configuration Utility ................................................................................ 2-19

Determining Devices Attached to Each SCSI Channel............................... 2-20

RAID Configuration Utility................................................................................ 2-21

Diagnostics ..................................................................................................... 2-21

3 BIOS Setup Utility Features

Introduction..................................................................................................... 3-1

BIOS Setup (F2).............................................................................................. 3-2

Main......................................................................................................... 3-2

Advanced................................................................................................. 3-7

Security Options....................................................................................... 3-13

Boot......................................................................................................... 3-15

System Management (F3)............................................................................... 3-16

Summary  System Summary................................................................. 3-16

Environment  Environment Monitoring and Summary............................. 3-17

4 Troubleshooting

Initial Troubleshooting...................................................................................... 4-2

When to Use the Diagnostics........................................................................... 4-3

Running the Diagnostics........................................................................... 4-4

Running Quick Tests or Groups of Tests................................................... 4-4

Running DIGITAL Vendor Extended Tests................................................ 4-5

Running the Diagnostics Tests from the Server’s Hard Disk Drive............. 4-5

Obtaining Information about The Server .......................................................... 4-6

Obtaining Information Using the BIOS Setup Utility................................... 4-8

DIGITAL ServerWORKS Manager............................................................ 4-8

Displaying Server Status Using the Hardware.................................................. 4-10

Server Fault Status................................................................................... 4-10

POST Messages............................................................................................. 4-11

POST/Boot Codes.................................................................................... 4-11

Processor Module Voltage and Temperature Ranges ...................................... 4-12

Processor Voltage Range......................................................................... 4-12

Processor Voltage Range (V

Processor Temperature Sensing............................................................... 4-14

Advanced Troubleshooting.............................................................................. 4-14

).............................................................. 4-13

ccp

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Server Troubleshooting............................................................................. 4-15

Disk Drive Troubleshooting....................................................................... 4-19

Hot Swap Drive Troubleshooting (Model 3220) ......................................... 4-22

Hot Swap Drive Troubleshooting (Model 3220R)....................................... 4-22

Tape Drive Troubleshooting...................................................................... 4-23

Monitor Troubleshooting........................................................................... 4-24

CD-ROM Troubleshooting......................................................................... 4-25

Diskette Drive Troubleshooting................................................................. 4-26

RAID Troubleshooting Hot Swap Drives.................................................... 4-27

Flash BIOS Troubleshooting..................................................................... 4-28

5 FRU Replacement

Introduction..................................................................................................... 5-1

Server Front View (Model 3220) ............................................................... 5-2

Server Left-Side View (Model 3220).......................................................... 5-4

Labels and Nameplates (Model 3220)....................................................... 5-6

Server Front and Top View (Model 3220R) ............................................... 5-6

Server Top View (Model 3220R)............................................................... 5-9

Labels and Nameplates (Model 3220R) .................................................... 5-11

Service Procedures......................................................................................... 5-11

Recommended Tools ...................................................................................... 5-12

BIOS Version Information................................................................................ 5-12

Disconnecting External Devices and Power ..................................................... 5-12

Unlocking the Server (Model 3220).................................................................. 5-13

Keylock Function...................................................................................... 5-13

Removing the Front Bezel............................................................................... 5-13

Removing and Installing the Side Panel (Model 3220)...................................... 5-15

Removing the Server from the Rack (Model 3220R)........................................ 5-17

Removing and Installing the Top Cover (Model 3220R).................................... 5-19

Front View................................................................................................ 5-23

Internal View ............................................................................................ 5-25

Rear View................................................................................................. 5-27

Main Logic Board Connectors................................................................... 5-29

Main Logic Board Components................................................................. 5-31

Main Logic Board Switch Settings.................................................................... 5-31

Processor Module Components................................................................ 5-33

Video/Ethernet Daughter Card Connectors and Indicators......................... 5-34

Processor Module Switch Settings............................................................ 5-35

Installing Additional Memory............................................................................ 5-37

Server DIMM Requirements............................................................................ 5-37

Contents

DIGITAL Server 3220/3220R

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Contents

Memory Configuration Guidelines.................................................................... 5-37

Memory Configurations............................................................................. 5-39

Memory Troubleshooting.......................................................................... 5-40

Removing and Replacing FRUs (Model 3220).................................................. 5-41

Removing and Replacing the Power Supply.............................................. 5-41

Removing and Replacing the Diskette Drive.............................................. 5-43

Removing and Replacing the CD-ROM Drive............................................ 5-45

Removing and Replacing the Drive Bay Cooling Fan................................. 5-47

Removing and Replacing the Primary Cooling Fan.................................... 5-49

Removing and Replacing the Speaker ...................................................... 5-51

Removing and Replacing the Main Logic Board ........................................ 5-53

Removing and Replacing the Storage Backplane...................................... 5-56

Replacing the Operator Control Panel (OCP) Assembly............................ 5-58

Removing and Replacing FRUs (Model 3220R) ............................................... 5-59

Removing and Replacing the Power Supply.............................................. 5-59

Removing and Replacing the Diskette Drive.............................................. 5-61

Removing and Replacing the CD-ROM Drive................................................... 5-63

Removing and Replacing the Cooling Fan................................................. 5-65

Removing and Replacing the Speaker ...................................................... 5-67

Removing and Replacing the Main Logic Board ........................................ 5-69

Removing and Replacing the Storage Backplane...................................... 5-72

Removing and Replacing the Operator Control Panel (OCP) Assembly..... 5-74

Removing and Replacing the Fault Status LED Assembly......................... 5-76

Replacing the Real Time Clock (RTC) Battery.................................................. 5-78

6 Device Mapping

Introduction..................................................................................................... 6-1

Processor Memory Address Map.............................................................. 6-2

I/O Address Map...................................................................................... 6-2

Server Interrupt Levels............................................................................. 6-3

PCI Configuration Space Address Map..................................................... 6-3

7 Upgrade Procedure

Comparison Chart - Models 3200/3200R and Models 3220/3220R............ 7-2

Upgrade Procedure .................................................................................. 7-3

Troubleshooting Guidelines....................................................................... 7-5

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A Block Diagram

Main Logic Board ............................................................................................ A-1

CPU/Memory Connector.................................................................................. A-3

PCI ISA IDE Xcelerator (PIIX4)........................................................................ A-3

BIOS ROM...................................................................................................... A-3

System I/O...................................................................................................... A-4

Ultra I/O Controller............................................................................. A-4

Serial Interface.................................................................................. A-4

Serial Interface Pin Assignments .............................................................. A-4

Parallel Interface................................................................................ A-5

Parallel Interface Pin Assignments............................................................ A-5

Diskette Controller............................................................................. A-6

Keyboard/Mouse Controller................................................................ A-6

Keyboard/Mouse Connector Pin Assignments........................................... A-7

SCSI Interface................................................................................................. A-7

SCSI Controller ........................................................................................ A-8

SCSI Connectors...................................................................................... A-8

IDE Interface................................................................................................... A-8

Display Interface ............................................................................................. A-8

Super Video Graphics Array ..................................................................... A-8

SVGA Connector Pin Assignments ........................................................... A-9

Ethernet Interface............................................................................................ A-10

Network Interface Pin Assignments........................................................... A-10

Peripheral Component Interconnect (PCI) Bus................................................. A-10

PCI Bus Expansion................................................................................... A-10

PCI-to-PCI Bridge (PPB)........................................................................... A-11

ISA Bus........................................................................................................... A-11

System Management ...................................................................................... A-11

Contents

DIGITAL Server 3220/3220R

B Supported Options List

Supported Options List............................................................................. B-1

Service Notes................................................................................................ C-1

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Contents

Figures

Typica l DIGITAL S e rve r 3220 (Top) and 3220R (Bottom)................................................. viii

Figure 2-1. Typical BIOS Setup Utility Screen................................................................... 2-3

Figure 4 -1 . D IGIT AL Server C o mponent Information........................................................ 4-7

Figure 5-1. Server Front View (Model 3220)..................................................................... 5-3

Figure 5-2. Server Left-Side View (Model 3220) ............................................................... 5-5

Figure 5-3. Server Front and Top View (Model 3220R) .................................................... 5-8

Figure 5-4. Server Top View (Model 3220R)..................................................................... 5-10

Figure 5-5. Front-Access Security Door and Front Bezel Lock ......................................... 5-14

Figure 5 -6 . R e mo v i n g th e DIGITAL Serve r 3220 Side Panel............................................. 5-15

Figure 5 - 7 . In sta lling th e D IGIT AL Server 3220 Side Panel.............................................. 5-16

Figure 5 - 8 . R e mo v i n g th e Server from the Rack............................................................... 5-17

Figure 5-9. Disconnecting the Cable Management Arm ................................................... 5-18

Figure 5 -1 0 . R e mo v i n g th e D IGITAL Server 3220R Top C over......................................... 5-20

Figure 5 - 1 1 . In sta lling th e D IGIT AL Server 3220R Top Cover.......................................... 5-22

Figure 5 - 1 2 . D IGIT AL Server 3220/3220R Front View...................................................... 5-24

Figure 5 - 1 3 . D IGIT AL Server 3220/3220R Internal View.................................................. 5-26

Figure 5 - 1 4 . D IGIT AL Server 3220/3220R Rear View...................................................... 5-28

Figure 5-15. Main Logic Board Connectors....................................................................... 5-30

Figure 5-16. Main Logic Board Components..................................................................... 5-32

Figure 5-17. Processor Module Components ................................................................... 5-33

Figure 5-18. Video/Ethernet Daughter Card Connectors .................................................. 5-34

Figure 5-19. Processor Module Switch Settings................................................................ 5-36

Figure 5 - 2 0 . D IMM S o c k e t L o c a ti o n s................................................................................ 5-38

Figure 5-21. Removing and Replacing the Power Supply................................................. 5-42

Figure 5-22. Removing and Replacing the Diskette Drive................................................. 5-44

Figure 5-23. Removing and Replacing the CD-ROM Drive............................................... 5-46

Figure 5-24. Removing and Replacing the Drive Bay Cooling Fan................................... 5-48

Figure 5-25. Removing and Replacing the Primary Cooling Fan ...................................... 5-50

Figure 5-26. Removing and Replacing the Speaker.......................................................... 5-52

Figure 5-27. Removing and Replacing the Main Logic Board........................................... 5-55

Figure 5-28. Removing and Replacing the Storage Backplane......................................... 5-57

Figure 5-29. Removing and Replacing the OCP Assembly .............................................. 5-58

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Contents

Figure 5-30. Removing and Replacing the Power Supply................................................. 5-60

Figure 5-31. Removing and Replacing the Diskette Drive................................................. 5-62

Figure 5-32. Removing and Replacing the CD-ROM Drive............................................... 5-64

Figure 5-33. Removing and Replacing the Drive Bay Cooling Fan................................... 5-66

Figure 5-34. Removing and Replacing the Speaker.......................................................... 5-68

Figure 5-35. Removing and Replacing the Main Logic Board........................................... 5-71

Figure 5-36. Removing and Replacing the Storage Backplane......................................... 5-73

Figure 5-37. Removing and Replacing the OCP Assembly .............................................. 5-75

Figure 5-38. Removing and Replacing the Fault Status LED Assembly ........................... 5-77

Figure 5 - 3 9 . R e p lacing th e S e rv e r B a tte ry /R TC................................................................ 5-8 0

Figure A-1. Main Logic Board Block Diagram ................................................................... A-2

DIGITAL Server 3220/3220R

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This

Service Maintenance Manual

reference when servicing DIGITAL Serve rs .

is a troubleshooting guide that can be used for

Preface

DIGITAL Server 3220/3220R

DIGITAL res e rv e s th e r ight to make changes to this without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to b e se r vi c e d si n c e ma n y o f th e diagnostic tests are designed to test more than one product.

CAUTION:

Server certified engineers att em pt t o repair this equipment. All troubleshooting and repair procedures are detailed to support subassembly/module level exchange. Because of the complexity of the individual boards and subassemblies, no one should attempt to make r epair s at the component level or make modifications to any printed circuit board. I m pr oper repairs can create a safety hazar d. Any indications of component replacement or circ uit boar d m odif ications m ight void any warranty or exchange allowances.

DIGITAL recommends t hat only A+/DI G I TAL

Service Maintenance Manual

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Preface

viii

DEC01620

Typical DIGITA L S erver 3220 (Top) a nd 3220R (Bottom)

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Product Description

Introduction

The DIGITAL Se r ve r 3220/3220R Series are high-performance, highly-scaleable departmental servers featuring the latest in modular processor and storage technology. The DIGITAL Server 3220 is a free-standing pedestal server, while the DIGITAL Ser ve r 3220R is a rack-mountable server. The DIGITAL Serve r 3220 includes a monitor, a 104-key keyboard, and a two-button mouse. The DIGITAL Server 3220R can be mounted into any (Electronic Industries Association) EIAstandard 19-inch rack. The rack, monitor, keyboard, and mouse must be purchased separately. Both servers support the following features:

DIGITAL Server 3220/3220R

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Product Description

Reliability /A v aila bilit y

Processor Module

Dual-Channel SCSI Controller

Super I/O Controllers

Power Supply

Flexible Memory Architecture

SDRAM DIMMs

Internal Sensors

Clusters

Support for one or two processors with 512 KB L2 cache. Onboard dual-channel SCSI controller with wide Ultra internal

signaling up to 40 MB/s and wide Ultra2 for external signaling on SCSI channel B. Low Voltage Differential (LVD) is supported externally but not internally.

Diskette drive, 2 serial ports, an ECP/EPP parallel port, 2-channel DMA, and IDE CD-ROM.

300 W power supply with server manageability. Server memory can be upgraded from 64 MB to a maximum

of 1 GB using 64 MB, 128 MB, or 256 MB registered SDRAM DIMMs.

168-pin registered SDRAM DIMMs, 10 ns or faster, with 100 MHz bus speed.

Monitors internal server temperatures, fan operation, and voltages for the main logic board and processor module.

Supports DIGITAL Clusters for Windows NT and Microsoft Cluster Server (part of Microsoft Windows NT Server, Enterprise Edition) for database and file services failover.

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Server Expa nsion

Product Description

Expansion Slots

Dual-Channel SCSI Controller

Internal Storage Devices

Hot Swap Disk Capability

Universal Serial Bus External I/O Ports

External SCSI Port

Integrated Video and Network Controllers

Five PCI expansion slots, one shared PCI/ISA slot, and one dedicated ISA slot.

Supports wide Ultra SCSI internal and wide Ultra2 external devices.

Accommodates four half-height or full-height hot swap drives, one CD-ROM (standard), a 3½-inch diskette drive (standard), and two half-height, 5¼-inch devices; or one full-height, 5¼inch device, such as a tape drive. The model 3220R supports HDD/carrier in both half- and full-height units. Supports up to four hot swap drives that can be replaced while the server is operating with a RAID adapter.

Two integrated USB ports. Two serial ports and one Extended Capabilities Port (ECP)/

Enhanced Parallel Port (EPP) to support external options, such as a printer, modem, or local terminal.

The server can be cabled to a rear panel SCSI knockout to provide connection to an external storage box.

A Video-Network (V-Net) daughter card on the main logic board provides a video port for connecting an integrated S3 Trio64V2 video controller and one 10/100Base-T (10/100 Mb/s) Ethernet port (RJ45).

DIGITAL Server 3220/3220R

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Product Description

Server Management and Security

Server Diagnostics Hardware Configuration Unique Asset

Management BIOS Setup Utility

BIOS and Firmware Upgrade Utility

Drive Status Indicators (LEDs)

Server Fault Bus and LED Status

Key Lock (Model 3220 only)

Allows local and remote diagnosis of server problems. Allows local and remote server configuration. Unique server identifier in non-volatile memory provides

easy asset management. Allows configuration of the server’s factory-default

settings. Upgrades the BIOS and firmware versions.

Provides immediate status information on hard drive activity or failure.

Provides immediate status information on server fan, temperature, voltage, and memory failure.

Limits access to server components. A 45° turn clockwise opens the top door. A 90° rotation opens the bezel and allows access to the side panel thumbscrews, hot swap drives, and other components.

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Server Configurations

Product Description

The following rules apply when are assigned to DIGITAL Server pr oducts. These rules apply to all products developed in the NT Server Business Unit (NTSBU).

Product Fam ily Names

and

Server Naming Guidelines

All products in a family carry the same name on the nameplate. (i.e. all

•

products in the Entry space will carry the name DIGITAL SERVER 500)

Family Name Segment DIGITAL SERV ER 5 0 0 DIGITAL SERV ER 1000 DIGITAL SERV ER 3000 DIGITAL SERV ER 5000 DIGITAL SERV ER 7000 DIGITAL SERV ER 9000

Product models within a family will be differentiated by the Product Model

•

Name. The Product Model Name will appear on a label on the rear of the product. Specific configurations within a model will carry the same Product Model Name and will be differentiated by the FR part number.

ENTRY WORKGROUP DEPARTMENT APPLICATION ENTERPRISE SUPER ENTERPRISE

Product Mode l Names

DIGITAL Server 3220/3220R

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Product Description

Product Model Numbering Convention

The following example describes the product model numbering convention:

DIGITAL SERV ER 1234 5678 R

1 = PRODUCT FAMILY NAME (first character of family number) 2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE

FAMILY This number will be assigned to each new platform based on the following matrix.

Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.

100 = Pentium Pro 200 = Pentium II – Slot 1 300 = EV5 400 = Pentium II – Slot 2 500 = EV6 600 = OPEN 700 = OPEN 800 = OPEN 900 = OPEN

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Product Description

3,4 = USED TO DIFFER EN TIATE MOD EL S BASED U PON D IFFERE N T PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH AD D ITION AL M OD EL .

5 = CPU TYPE

BLANK = PENTIUM

1= PENTIUM PRO 2 = PENTIUM II/SL OT 1 3 = PENTIUM II/SL OT 2 4 = Open/Available for future processors 5 = Open/Available for future processors 6 = ALPHA EV56 7 = ALPHA PCA57 8 = ALPHA EV6 9 = ALPHA EV67

6, 7, 8 = CPU CLOCK SPEED IN MHz

R = Products in a rackmount chassis will have an R after the model number

(DIGITAL Se rv e r 3220 2350R).

DIGITAL Server 3220/3220R

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Product Description

Related Material

The following related material is available:

Document or Software T itle

Installa tion Guide ER-B4BWW- IM (M ulti-

System Re f e rence ER-B4BWW-UA (English)

Quick Reference Labels

Order Number Description

language)* ER-B4BWW-IJ (Japanese) ER-B4BWW-I3 (Chinese)

ER-B4BWW-UJ (Japanese) ER-B4BWW-U3 (Chinese)

36-48212-08 (model 3220) 36-48211-04 (model 3220) 36-49411-02 (model 3220R) 36-49412-02 (model 3220R) 36-49413-02 (model 3220R)

Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL Se rverWO RKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.

Provides information on using the server’s configuration utilities, inst alling per ipherals and options, security, and troubleshooting. The System Reference is available on the Quick Launch CD-ROM in English, Spanish, German, Italian, and French.

Provides an overview of major server components, configuration guidelines, and SCSI cabling information.

* Multi-language includes: Engl ish, French, Italian, German, and Spanish

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continued

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Product Description

Document or Software T itle

Warranty and Service Information

DIGITAL Server 3220/3220R Upgrade Addendum

DIGITAL ServerW ORKS software

PC Product Support Information Kit

Order Number Description

ER-PCWAR-CM (Multilanguage)*

Provides warranty information and a listing of phone numbers for technical support.

ER-B4BWW-AM Provides guidelines to consider

before upgrading the server.

QB-4WY9A-SA (Multilanguage)*

Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation.

Quick Launch consists of a bootable CD-ROM disc and Getting Started guide. This program steps the user t hr ough the initial server setup and operating system installation.

ServerWORKS Manager consists of two CD-ROMs and an Overview and Installation Guide and supporting documentation.

QA-5RJAA-G8 (English only) Provides all the latest product

documentation for all NTSBU mobile, desktop, and server products.

DIGITAL Server 3220/3220R

* Multi-language includes: Engl ish, French, Italian, German, and Spanish

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Product Description

Latest Product Information and Updates

Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet.

For product information, use the address:

http://www.windows.digital.com

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver updates, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

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Server Software and Utilities

Introduction

This chapter describes the utilities supplied with the server. Server utilities include:

ServerWORKS Quick Launch  This software is used to install a network

•

operating system onto the server. The CD-ROM also contains various device drivers and on-line documentation.

BIOS Setup Utility  This utility allows you to configure the server after

•

installing additional options and when changing the server’s factory-default settings. The BIOS Setup utility is available each time you boot the server.

DIGITAL Server 3220/3220R

BIOS Upgrade Utility

•

server’s BIOS. The BIOS Upgrade utility is available on the Internet. SCSI Configuration Utility  This utility allows you to configure and view

•

settings of the onboard SCSI controllers and SCSI devices. The SCSI configuration utility is available each time you boot the server.

RAID Configuration Utility  This utility is available for RAID-ready servers

•

only. This utility allows you to configure the RAID array and is available each time you boot the server.

Diagnostics  Diagnostics are used to verify server operation. The

•

diagnostics are available on the Quick Launch CD-ROM discs.

This utility allows you to update or restore the



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Server Software and Utilities

ServerWORKS Quick Launch

ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides device drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the

Getting Started

guide.

Quick Launch

BIOS Setup Ut ility

The BIOS Setup utility enables you to select and store information about the server’s hardware and software in the battery-backed memory of the CMOS RAM. This information takes effect each time the server boots and can be changed any time you run setup.

You should use the BIOS Setup utility each time you need to reconfigure or expand the server.

The following is an example of a BIOS Setup utility screen.

2-2

CAUTION:

the factory and will oper ate properly without additional configuring.

It is import ant for you to r ead c ar efully and understand this section before at tempting to modify the server’s factory settings. Changing s om e s ettings might c aus e the server to operate improperly.

The server was setup for normal operation at

Page 27

Main Advanced Security Boot Exit

System Time: [13:11:10] System Date: [10/29/1997]

Item Specific Help

Server Software and Utilities

Diskette A: [1.44 MB,3½"] >Primary Master [Auto] Video System: [EGA/VGA]

Monitor Type: [Color] >Cache and Shadow >Keyboard Features

System Memory: 640 KB Extended Memory: 80896 KB At Bus Space: [Disabled] Extended Memory Report: [Compatibility]

Figure 2-1 . Ty pic a l B IOS S e tup U t ility S creen

DIGITAL Server 3220/3220R

DEC01706

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Server Software and Utilities

Use the BIOS Setup utility to:

Set time and date

•

Change I/O port settings

•

Set security options

•

Change the boot sequence

•

Check system management parameters

•

The remainder of this section explains how to run the BIOS Setup utility, maneuver through the options, and perform specific tasks.

Accessing the BIOS Setup Utility

To access the BIOS Setup utility:

1. Turn on the server and allow the Power-On Self Test (POST) to complete.

2. Make a note of any configuration errors listed, and then press [F2] to display the Main menu.

3. Follow the instructions on the monitor screen and any on-line help pop-up screens to configure the server.

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Helpful Hints

When using the System Setup (F2) in the BIOS Setup utility:

Several keyboard keys are assigned to help you select menus and sub-

•

menus, options, change option values, and display help information. These keys are displayed at the bottom of all menus as follows:

Key Function

F1 Help (provides a general help screen) Esc Exit (Exits the Setup utility and exits sub m enus wit hin the Setup

utility)

↑↓ arrow keys ← → arrow keys

-/+ or spacebar Change Values Enter Select > Sub-Menu F9 Setup Defaults (Restore all current Setup scr een values t o t heir

F10 Save and Exit

Select Item Select Menu

factory default sett ings)

Server Software and Utilities

DIGITAL Server 3220/3220R

Item-specific help is available anytime during the setup process and appears

•

at the right of the setup screen when an option is highlighted. Choosing the “

•

−

Select “

Save Changes & Exit

” menu allows you to:

Exit

” to save all Setup values and exit

Setup.

−

Select “

Exit Without Saving Changes

” to exit Setup without

recording any changes.

−

Select “

Get Default Values

” to set all setup options to their

factory default values.

−

Select “

Load Previous Values

” to restore all setup values from

the last session.

−

Select “

Save Changes

” to save all setup selections without exiting

Setup.

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Server Software and Utilities

Changing The Server’s Configuration

The following sections provide detailed information on changing the server’s factory configuration. Before changing any setting, make sure you fully read and understand the information provided and view any on-line help for a selected setting.

Changing Time and Date

To change the time and date:

1. Reboot the server.

2. Press <F2> when the DIGITAL logo screen appears.

3. In the Main menu, using the cursor keys and [Tab], select (highlight) the System Time or System Date field you want to change.

4. Use [+] or [-] to change the field to the desired value. You can also enter the desired date and time by typing the required

numbers.

5. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

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Server Software and Utilities

Changing I/O Port Settings

The following list shows the settings that can be made to the I/O ports via th e

Advanced

•

section of the BIOS Setup utility. PS/2 mouse COM1 COM2 Parallel port Parallel port mode Floppy disk controller Integrated PCI Ethernet Integrated PCI SCSI Integrated IDE controller

For more information on changing I/O port setti n g s, re fe r to Chapter 3, “BIOS Setup Utility Features.”

DIGITAL Server 3220/3220R

To change the I/O port settings:

1. Reboot the server

2. Press <F2> when the DIGITAL logo screen appears.

3. Select

4. Select

5. Select the port(s) you wish to change.

6. Use the +/- keys to change values.

7. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the

Advanced. Integrated Peripherals.

server so changes immediately take effect.

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Server Software and Utilities

Assigning IRQs

The following information is important for managing server IRQ assignments. The default setting for PCI expansion boards is Auto Select, which automatically

assigns IRQs to PCI expansion boards. If you have ISA expansion boards or you wish to manually control PCI IRQ assignments, you must do the following to assign IRQs to expansion slots.

1. Reboot the server and press <F2> when the DIGITAL logo screen appears.

2. Select

3. Select selections.

Advanced

Menu Fields Settings Comments PCI Configuration: [submenu]

PCI IRQ line #

PCI/PNP ISA UMB Region Exclusion

PCI/PNP ISA IRQ Resource Exclusion

(1)

Factory default

Advanced

at the top of the screen menu.

PCI Configuration.

Disabled

Auto select 3

4 5 7 9 10 11 12 14 15

(1)

The following table shows the menu

Disables the specific IRQ Line number.

Automatically assigns IRQs to PCI slots. Select a number to assign to the PCI IRQ line. If

the IRQ number is already in use, an asterick (*) appears to the left of the line.

Use this selection to reserve a specific block of upper memory for ISA adapters. Press [Enter] to display memory addresses available.

Use this selection to reserve IRQ numbers for ISA adapters. Press [Enter] to display IRQs.

4. Follow the guidelines for PCI I RQ Assignments.

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Server Software and Utilities

PCI IRQ Assignments

In the BIOS, the PCI slots are assigned PCI IRQ A, B, C, or D, using mnemonics PIRQA, PIRQB, PIRQC, and PIRQD. PIRQD is reserved for the USB ports (USB IRQ). The V-Net card is installed in the Proprietary slot and uses PIRQA for the SVGA controller and PIRQB for the Ethernet controller. The on-board SCSI uses PIRQC. The interrupt assignments for the PCI slots are shown in the table below.

PCI Device Interrupt and Slot INT Routing

Slot Nu mb e r INTA, INTB , IN T C, INTD

Proprietary Slot PIRQB(E-NET)

PIRQA(SVGA) Slot 1 PIRQA Slot 2 PIRQA Slot 3 PIRQB Slot 4 PIRQB Slot 5 PIRQC Slot 6 PIRQC On-Board SCSI PIRQC (Channels A and B)

DIGITAL Server 3220/3220R

In BIOS Setup [F2], PCI IRQ lines 1 to 4 can be mapped to any one of the IRQs (3, 4, 5, 7, 9, 10, 11, 12, 14, 15) that are displayed in the Setup menu. However, there are certain rules that must be followed to avoid IRQ conflicts.

Use “Auto Select” (the default) for most Window NT installations, unless an ISA

legacy card is installed. Do not choose “Auto Select” if an ISA legacy card is installed in the server.

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Server Software and Utilities

ISA assignments take priority over PCI assignments.

A PCI device cannot use the same IRQs that is already used by an ISA device.

In the 3220 and 3220R series servers, IRQ14 is fixed for the single channel

IDE. Limitations: The following limitations are only for DOS and Novell operating

systems:

5. SCSI and Ethernet cards cannot share the same PIRQ line in a uniprocessor environment; therefore, do not insert a SCSI board into a slot with the same PCIRQ assignment as the Ethernet. Likewise, do not insert an Ethernet card into a slot that has the same PCIRQ assignment as a SCSI controller.

Examples:

A. The E-Net controller in the Proprietary slot uses PIRQB; therefore, do not

install a SCSI controller into slots 3 or 4, because these slots are also assigned PIRQB.

B. The on-board SCSI uses PIRQC, so do not use slot 5 and 6 for an E-net

card, because these slots are also assigned PIRQC.

2-10

C. Because both slots 1 and 2 use the same PIRQA, if you install a SCSI

card into slot 1, do not install an E-net card into slot 2.

To map hardware IRQs, during the BIOS POST, press [F2] to enter the BIOS Setup. Select the

Configuration

Advanced

submenu. PCI IRQ lines can be mapped to any one of the

menu at the top of the screen. Select the

PCI

IRQs that are displayed in the Setup menu.

PIRQA => PCI IRQ line 1 PIRQB => PCI IRQ line 2 PIRQC => PCI IRQ line 3 PIRQD (USB IRQ) => PCI IRQ line 4

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Server Software and Utilities

Setting Up Security

The following sections describe the security features available and how to use them.

Setting Supervisor and User P asswords

The server has password protections that can be set to prevent unauthorized access to the BIOS Setup utility. If a supervisor password is set, the server prompts you to enter a password before accessing the BIOS Setup utility.

If "Password On Boot" is enabled, and both the supervisor and user passwords have been set, you need to enter either the supervisor or user password to use the server. The following list provides more information about setting passwords.

You must enable the password during boot.

•

Setting the supervisor password allows you to make changes to the boot

•

process. Setting the user password allows a lower level user to access files.

•

NOTE:

set a user password. If the s uper v is or pas s wor d is later deleted, the user pas s wor d is automatically rem ov ed.

A supervisor passwor d m us t be set before y ou c an

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Server Software and Utilities

Perform the following steps to set a supervisor password:

1. Reboot the server and enter Setup.

2. Highlight the “

3. Highlight “

Set Supervisor Password

Security

” menu.

” and press [Enter].

4. Type in a seven (7) digit alpha-numeric supervisor password and then press [Enter].

5. Retype the password as instructed and press [Enter]. (Notice that “Supervisor Password Is” field now indicates Enabled.)

If desired, set a user password as follows:

1. Highlight “

Set User Password

” and press [Enter].

2. Type in a seven (7) digit alpha-numeric user password and then press [Enter].

3. To confirm, retype the user password as instructed and press [Enter]. (Notice that “User Password Is” field now indicates Enabled.)

4. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

The server runs the POST and then asks for the password, which has just been set.

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Server Software and Utilities

Enabling Password On Boot

When “Password On Boot” is enabled, a screen appears after POST. The screen asks you to enter the supervisor or user password to allow the server to finish the boot process.

Perform the following steps to set “Password On Boot”:

1. Reboot the server and enter Setup.

DIGITAL Server 3220/3220R

2. Highlight the “

3. Highlight “

4. Press the [+] key. (Pressing the [+] key again reverses the action.)

5. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

Security

Password On Boot

” menu.

.”

Eliminating User and S upervisor Passwords

To eliminate the server’s password(s):

1. Reboot the server and enter Setup.

2. Enter the supervisor password and press [Enter].

3. Do you wish to eliminate the User Password or the Supervisor Password?

If User Password, select “

If Supervisor Password, select “

4. Press [Enter] three times.

You have cleared the old password and are returned to the “Security” menu.

Verify that the appropriate password is disabled by checking “

Password is

relevant.

5. Press [Esc] then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

” or the “

Set User Password

Set Supervisor Password

Supervisor Password is

.”

” field, whichever is

.”

User

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Server Software and Utilities

Other Security Options

These options can provide further security for the server under certain conditions:

If “Password On Boot” is enabled and “Diskette Access” is set to

•

“Supervisor,” entering the supervisor password at boot allows access to a diskette. Entering the user password at boot, however, prevents the server from accessing a diskette.

CAUTION:

using the Password on Boot option. While this option is enabled, the content s of the hard disk driv e c annot be backed up to diskettes and the server c annot be booted from a diskette drive.

Consider the securit y needs c ar efully before

•

Sign On Banner

every time you turn the server on.

•

Diskette Access

accessing a diskette.

•

Network Server

during network operation. You must enter a supervisor password to unlock the keyboard and mouse.

•

System BIOS Flash

being flashed (rewritten).

 When enabled, allows a custom banner to be displayed

 While enabled, this option prevents the server from

Locks the keyboard and mouse to prevent tampering



When disabled, prevents the server’s BIOS from



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Server Software and Utilities

Changing the Boot Sequence

It is sometimes necessary to change the server’s boot sequence. Follow the network manual’s instructions to determine the correct boot sequence.

To change the boot sequence, proceed as follows:

1. Reboot the server and enter Setup.

2. Highlight the “

If the CD-ROM drive is listed as the first boot device in the BIOS, the server

will boot from the CD-ROM drive. Otherwise, the server can be booted from the diskette drive (drive A) or the hard drive (drive C). If the diskette drive (drive A) then the hard drive (drive C) is selected, the server searches the diskette drive (drive A) first to boot the operating system. When no diskette is in the diskette drive (drive A), the server then tries to boot from the hard drive (drive C).

3. Use the [↑] and [↓] arrows to locate the field you want to change. Then use the [+] to raise the order and [-] to lower it.

4. Press [Esc] twice then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

Following is a typical boot sequence:

CD-ROM

•

Diskette drive (drive A)

•

Hard drive (drive C)

•

Boot

” menu.

DIGITAL Server 3220/3220R

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Server Software and Utilities

Speeding up the Boot Process

There are four options for speeding up the boot process which, in essence, eliminate or replace displays or checks. To make these changes, proceed as follows:

1. Reboot the server and enter Setup.

2. Highlight the

Boot

menu.

The following table lists and describes the items displayed.

Field Description

Floppy check Verifies the diskette boot drive. Setup prompt Displays the Setup prompt message during the boot

sequence. If disabled, the Setup pr om pt m essage will not be disp la y e d; however , you can s till access the BIO S Se tup utilit y b y p r e s s ing <F 2> b efore POST completes.

POST errors Pauses and displays the Setup prompt or Resume

boot prompt, if an er r or occur s dur ing the boot sequence. If disabled, the server always att em pt s t o boot.

Sign-on banner When enabled, displays the DIGITAL logo during

POST.

3. Select the item(s) you wish to change and use the [+] or [-] as follows:

Field Speed Up Boot Selection

Floppy check Disable Setup prompt Enable POST errors Disable Sign-on banner Disable

4. Press [Esc] twice then [Enter] twice to exit the BIOS Setup utility and to reboot the server so changes immediately take effect.

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Server Software and Utilities

Checking System Management Parameters

These screens allow you to see an overview of the server's system and environment parameters, and details of the system assets (environment, memory, POST system, processor module, main logic board, and PCI IRQ assignment). To manage the system:

1. Reboot the server and press <F3> when the DIGITAL logo screen appears.

2. The "Summary” menu appears. Use the [←] and [→] arrows to select the parameter you want to view or change.

3. In screens that are editable, use the [↑] and [↓] arrows to select the field you want to change. Enter the new parameter(s) and then press [Enter] to accept the changes.

4. Press [Esc] then [Enter] to exit system management and reboot the server so changes immediately take effect.

DIGITAL Server 3220/3220R

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Server Software and Utilities

BIOS Upgrade Utilit y

All servers have BIOS software in a flash (ROM) chip located on the main logic board. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as a keyboard and disk drives.

You can upgrade the server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. PHLASH.EXE and BIOS upgrades are available on the Internet.

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver upgrades, use the address:

http://www.windows.digital/com/~ftp/00-index.stm

A crisis recover y dis k ette should be creat ed

CAUTION:

before upgrading the serv er B IOS. Also, when upgrading the BIOS, you must remove any video

expansion boards and enable the onboard VGA. In the rare event that you might need to use the Crisis Recovery Diskette, the server will require that the onboard VGA be used in this mode.

Two switches and one BIOS option affect the result of executing the PHLASH.EXE program:

) — This switch, located on the main logic board,

before you can upgrade the server’s BIOS.

— This switch, located on the main logic

Recovery

so the server BIOS can enter “Recovery

— This BIOS option must be set to

before you can upgrade the server’s BIOS.

2-18

BIOS Protection (SW1-1

must be s e t to

Recovery Mode Switch (SW1-2)

board, must be set to Mode.”

System BIOS Flash (BIOS option)

Enable BIOS Upgrade

If you are having trouble flashing the server’s BIOS, refer to Chapter 13, “Troubleshooting.”

Normal(off)

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Server Software and Utilities

SCSI Configuration U tility

The DIGITAL Se r ve r co m e s w i th a n onboard, dual channel SYMBIOS 896 SCSI controller and a SCSI allows you to change SCSI controller settings without opening the server.

Use the SCSI Configuration Utility to:

Check global factory default settings for each SCSI channel and devices

•

connected to it. Change factory default settings for individual SCSI devices.

•

Change the device boot order.

•

To start the SCSI Configuration utility: Press [Ctrl] + [C] when the following message appears during the boot process:

Press Ctrl-C to start Symbios Configuration Utility…

This message stays on the screen for about five seconds. If you invoke the Configuration utility, the Main Menu of the Symbios SCSI Configuration utility is displayed.

Main Menu

SYM53C896 9000 9 On On Yes SYM53C896 9400 9 On On Yes

Change Adapter Status Adapter Boot Order

Additional Adapter Configuration Display Mode = Verbose Mono/Color Language

Help Quit

Configuration utility. This utility, located within the server BIOS,

Port IRQ---------Status-------------NVRAM Num Level Current Next-Boot Found

DIGITAL Server 3220/3220R

DEC01598

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Server Software and Utilities

The Main menu fields are described in the table that follows.

Menu Fields Allows you to…

SYM port number Change adapter setup specifications and device selections. Change adapter status Activate or deactivate an onboard or external SCSI channel and all devices

Adapter boot order Change the boot sequence of the adapters in the server. Additional adapter

configuration Displ ay mode Mono/Color Change the screen instantly between Language

attached to it. The changes take place after a reboot.

Select adapters other than those displayed on the first screen.

Select a Verbose or a Terse text.

Mono and Color.

Select a language for this utility.

Determining Devices Attached to Each SCSI Channel

To check the devices connected to each channel, use the following procedure:

1. Start the Symbios SCSI Configuration utility to display the Main menu.

2. Use the arrow keys to select the SYM port number and press [Return]. The following menu items are displayed:

Adapter Setup Device Selections Help Exit this menu

3. Choose port.

Device Selections

to display the SCSI devices attached to this

4. Press the [

] key to exit from this menu.

Esc

For additional information, refer to the Symbios User’s Manual on the Quick Launch CD-ROM discs. Select the “User Documentation” button.

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Server Software and Utilities

RAID Configura tion Ut ility

If a RAID adapter is installed in the server, the RAID configuration utility appears when you boot the server. If desired, you can skip this utility, or use this utility to configure the RAID array during initial setup.

Refer to the RAID User’s Manual on the Quick Launch CD-ROM discs. Select the “User Documentation” button.

Diagnostics

Diagnostic software is shipped with every DIGITAL Server on th e Qu i ck Launch CDROM discs. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST).

The diagnostic program is a stand-alone MS-DOS package that can be run from diskettes or from the DOS partition on the server’s hard disk drive.

To access the supplied diagnostic software:

During the server installation process, the diagnostic software will be

•

automatically copied to a subdirectory on the Quick Launch MS-DOS partition (only if you selected the option to create a partition). This allows you to run the diagnostic software from the MS-DOS partition you created.

DIGITAL Server 3220/3220R

Using the Quick Launch CD-ROM, you can create bootable diagnostic

•

software diskettes. This allows you to run the diagnostic software using the diskettes you created.

NOTE:

diagnostics to disk ettes and then use these diskettes to run the diagnostics on t he s er v er .

To run the diagnostics from the DOS partition, perform the following:

1. At the MS-DOS prompt, type:

2. After the server boots, choose MS-DOS from the boot selection.

C:\diag\diagnose.bat

DIGITAL strongly recommends that you copy the

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Server Software and Utilities

3. Once the diagnostics begin, the main screen appears.

4. To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following:Insert the Quick Launch CD-ROM into the drive and boot the server; or from a PC or workstation, use Windows File Manager or Explorer and run:

5. From the Quick Launch main menu, select

6. Select the

<cd-rom>:\QLAUNCH.EXE.

Utilities

Installations &

tab and then select the server model.

7. Insert a blank MS-DOS formatted diskette into drive A and select

Diagnostics

8. Select

Continue

9. Choose the next diagnostic diskette from the list and then select Create all the diskettes labeled “

Refer to Chapter 4, “Troubleshooting,” for more information on using the diagnostics software.

. Afterwards, remove the diskette for safekeeping.

Diagnostics

.”

Continue

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BIOS Setup Utility Features

Introduction

After entering the BIOS Setup utility, you can edit a variety of resources and configure the server for the most optimized condition. The menu items in the BIOS Setup utility, listed as menu pages below, provide the necessary options to configure the server.

DIGITAL Server 3220/3220R

3-1

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BIOS Setup Utility Features

BIOS Setup (F2)

This section provides example tables and displays for the BIOS Setup utility.

Main

Menu Fields Settings Comments

System time System date Diskette A

Primary Master

Video system

Monitor type

Cache and Shadow Keyboard Features System memory

Extended memory

AT bus space

(1)

Factory default

Current time Current date Disabled

360 KB, 5¼

1.2 MB, 5¼ 720 KB, 3½

1.44 MB, 3½

2.88 MB, 3½ None

Auto CD-ROM User

EGA / VGA CGA 80x25 Monochrome

Color Monochrome

[submenu] [submenu] Not user selectable

Not user selectable

Disabled

(1)

Displ ays the current time. Displays the current date. Sets the size and density of the diskette drive.

Determines which device will be the primary bus master. Press [Enter] to display fields.

Sets the video controller type.

Sets the monitor type.

Press [Enter] to display fields. Press [Enter] to display fields. Displays the amount of base (conventional)

memory each time the server boots. Displays the amount of extended memory each

time the server boots. Memory hole not available; upper memory is

contiguous.

continued

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Menu Fields Settings Comments

Extended memory report

F00000h, 512 KB

Compatibility

(1)

Non-compatibility

Sets the memory hole at address F00000 with 512 KB memory available.

Select the BIOS report mechanism for the amount of external memory.

Select

Compatibility

conventional operating system. Select

Non-compatibility

memory above 64 MB under Windows NT.

Primary Master: [submenu]

Auto

Multi-sector transfers LBA mode control 32-bit I/O

Transfer mode standard

CD-ROM

Multi-sector transfers

(1)

Factory default

Disabled Disabled Enabled

Disabled Standard

2,4,8,16 Disabled

(1) (1)

(1)

Automatically determines the hard device and parameter s of that device installed in the system.

Not user selectable. Not user selectable. Enables 32-bit IDE.

Not user selectable.

Allows you to select the CD-ROM as the primary bus master.

Specifies the number of sectors per block for multiple sector transfers.

BIOS Setup Utility Features

DIGITAL Server 3220/3220R

when using a

for extended

continued

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BIOS Setup Utility Features

Menu Fields Settings Comments

LBA mode control

32-bit I/O

Transfer mode standard

User

Cylinders Heads Sectors

Maximum capacity

Multi-sector transfers

LBA mode control

32-bit I/O

Transfer mode standard

(1)

Factory default

Enabled Disabled

Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2

0 - 65535 1 - 16 0 - 63

(1)

(1) (1)

Not selectable

2,4,8,16 Disabled

Enabled Disabled

Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2

(1)

(1) (1)

Enables the use of logic block addressing instead of cylinders, heads, and sectors.

Enables 32-bit IDE.

Select the method for optium data transfer.

Allows you to enter the installed disk drive parameters from the manufacturer’s specifications for cylinders, heads, and sectors.

The maximum capacity of the disk drive is displayed.

Specifies the number of sectors per block for multiple sector transfers.

Enables the use of logic block addressing instead of cylinders, heads, and sectors.

Enables 32-bit IDE.

Select the method for optium data transfer.

continued

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Menu Fields Settings Comments Cache and Shadow: [submenu]

L1 cache L2 cache

System BIOS shadow System BIOS cache

Video BIOS shadow

Shadow 16 KB at C800 - CBFF: CC00 - CFFF: D000 - D3FF: D400 - D7FF: D800 - DBFF: DC00 - DFFF:

(1)

Factory default

Enabled Enabled

Disabled Enabled

Enabled Disabled

(1) (1)

(1)

Always set to Enabled. Not selectable. Enables the processor's internal L2 cache.

Always set to Enabled. Not selectable. Enables the server BIOS to be cached in the

internal cache to increase server performance, because BIOS instructions are executed in cache instead of RAM.

Copies the video BIOS to shadow RAM for improved performance.

Enables or disables shadowing of individual segments of ROM to increase server performance.

CAUTION:

properly when shadowed.

BIOS Setup Utility Features

DIGITAL Server 3220/3220R

Some option ROMs do not operate

continued

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BIOS Setup Utility Features

Menu Fields Settings Comments Keyboard Features: [submenu]

NumLock

Key click

Keyboard auto-repeat rate

Keyboard auto-repeat delay

(1)

Factory default

(1)

Auto On Off

Disabled Enabled

2/sec 6/sec 10/sec

13.3/sec

18.5/sec

21.8/sec

26.7/sec

(1)

30/sec 1/4 sec

1/2 sec 3/4 sec 1 sec

(1)

Turns NumLock on or off each time the server boots.

is selected, the server will turn on

Auto

NumLock if it detects a numeric keypad. Enables or disables the audible key click

feature. Sets the number of times a second to repeat

a keystroke while the key is held down.

Sets the delay time after a key is held down before it begins to repeat a keystroke.

continued

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Page 53

Advanced

Menu Fields Settings Comments

Integrated Peripherals

Advanced Chipset Control

PCI Configuration

Plug & Play O/S

Reset configuration data

Onboard SCSI BIOS

Legacy USB support

(1)

Factory default

[submenu]

(1)

No Yes

Yes

(1)

Enabled Disabled

(1)

BIOS Setup Utility Features

Press [Enter] to display fields.

Press [Enter] to display fields. Select

system; otherwise, select No. Select

if it is suspected to be corrupted, which sometimes occurs after a power outage. This option also clears the Plug and Play databases.

After entering the correct settings (or accepting the default settings), the computer switches this setting back to No.

If it is not necessary to clear system configuration data, leave the setting at No.

Enables or disables the onboard SCSI BIOS. Set to disabled when installing a new adapter board with a later BIOS revision.

Enables support for Legacy Universal Serial Bus. Check if your operating system supports USB before using this feature.

if using a Plug & Play operating

Yes

to clear the system configuration data

Yes

DIGITAL Server 3220/3220R

continued

3-7

Page 54

BIOS Setup Utility Features

Menu Fields Settings Comments

System monitoring warning beep

Integrated Peripherals: [submenu]

PS/2 mouse

Local bus IDE adapter

Serial port A

(1)

Factory default

Enabled

(1)

Disabled

Disabled Enabled Auto detect

Disabled Primary

Disabled Enabled

(1)

Auto

Enabled

(1)

is selected, the information at the right will appear.

Enables or disables the 8031 warning beep.

Enables, disables, or auto detects the mouse port.

Enables or disables the local bus IDE adapter.

Enables, disables, or auto detects an available address and IRQ for the serial port A.

Select

unless interrupts IRQ4 and/or IRQ3

Auto

are allocated as a server resource. Two devices cannot share the same IRQ.

Choosing Disabled makes serial port A unusable. Choosing

automatically

Auto

configures COM1 to address = 3F8h and IRQ = 4 if they are available.

Base I/O address

(1)

3F8 2F8 3E8 2E8

Interrupt IRQ3

(1)

IRQ4 IRQ10 IRQ11

3-8

continued

Page 55

Menu Fields Settings Comments

Serial port B

Parallel port

(1)

Factory default

Disabled Enabled

(1)

Auto

Enabled

the information at the right will appear.

Disabled Enabled Auto

is selected,

(1)

Enables, disables, or auto detects an available address and IRQ for serial port B.

Choosing unusable. Choosing configures COM2 to address = 2F8h and IRQ = 3 if they are available.

Base I/O address 3F8

(1)

2F8 3E8 2E8

Interrupt

(1)

IRQ3 IRQ4 IRQ10 IRQ11

Enables, disables, or auto detects an available address and IRQ for the parallel port.

is the recommended setting.

Auto

BIOS Setup Utility Features

Disabled

makes serial port B

automatically

Auto

continued

DIGITAL Server 3220/3220R

3-9

Page 56

BIOS Setup Utility Features

Menu Fields Settings Comments

Parallel port mode Sets the onboard parallel port modefor the

Floppy disk controller

Base I/O address

Diskette write protection

(1)

Factory default

Enabled

is selected, the information at the right will appear.

Output only Bi-directional

(1)

EPP ECP

Enabled

(1)

is selected,

Enabled Disabled Auto

If the information at the right will appear.

Primary

(1)

Secondary Enabled

Disabled

(1)

Base I/O address:

(1)

378 278 3BC

Interrupt: IRQ5

(1)

IRQ7

Enable

and

Auto

settings. Standard printer connection. PS/2 compatible mode to transmit and to receive

at the same time. Enhanced parallel port mode. Extended capabilities port mode. Enables, disables, or auto detects the onboard

diskette controller.

Base I/O address Primary

(1)

Secondary

Sets the base I/O address for the diskette drive controller

Enables or disables the diskette drive’s write protect option.

continued

3-10

Page 57

BIOS Setup Utility Features

Menu Fields Settings Comments

Integrated PCI Ethernet

Integrated PCI SCSI

Enabled Disabled

(1)

Enables or disables the onboard Ethernet controller.

Enables or disables the onboard SCSI controller.

Advanced Chipset Control: [submenu]

(1)

Configures the MP specification revision level. ACPI (Advanced Configuration and Power Interface) is disabled as a default setting. When this feature is enabled, the power button must be pressed more than four seconds to powe r off th e system (an ACPI feature). Before enabling this feature, check if the Operating System supports it.

Enables or disables the Error Correction Code (ECC).

ACPI & MP table

Error correction code

Disabled

1.1

1.4

Enabled Disabled

PCI Configuration: [submenu]

PCI IRQ line #

PCI/PNP ISA UMB Region Exclusion Press [Enter] to display addresses. PCI/PNP ISA IRQ Resource Exclusion Press [Enter] to display IRQs.

(1)

Factory default

Disabled Auto select 3 4 5 7 9 10 11 12 14 15

(1)

Assigns IRQs to PCI slots. An asterick (*) appears to the left of the line if the

IRQ is in use.

DIGITAL Server 3220/3220R

continued

3-11

Page 58

BIOS Setup Utility Features

Menu Fields Settings Comments PCI/PNP ISA UMB Region Exclusion: [submenu]

C800 - CBFF CC00 - CFFF D000 - D3FF D400 - D7FF D800 - DBFF DC00 - DFFF

PCI/PNP ISA IRQ Resource Exclusion: [submenu]

IRQ 3 IRQ 4 IRQ 5 IRQ 7 IRQ 9

IRQ 10 IRQ 11 IRQ 12 IRQ 15

(1)

Factory default

Available Reserved

(1)

Reserves a specific block of upper memory for use by legacy ISA devices.

Reserves the specified IRQ for use by a legacy ISA device.

3-12

Page 59

Security Options

Menu Fields Settings Comments

Set supervisor password

Set user password Press

Password on boot Enabled

(1)

Factory default

Press

[Enter]

Disabled

BIOS Setup Utility Features

. Allows a supervisor password to be set.

The supervisor password must be set if a user password is to be used.

Entering Setup with a supervisor password

NOTE:

provides full access to all BIOS Setup utility menus.

. Allows a user password to be set.

This password can be set only if a supervisor password is entered.

(1)

Enables or disables the enter password on boot option.

If you enable this option, a user or supervisor password must be entered in order for the boot process to complete. If a user or supervisor password is not entered, the operating system cannot be accessed.

DIGITAL Server 3220/3220R

continued

3-13

Page 60

BIOS Setup Utility Features

Menu Fields Settings Comments

Diskette access

Network server

System backup reminder

Virus check reminder

System BIOS flash

(1)

Factory default

Supervisor

(1)

User

Enabled Disabled

Disabled Daily Weekly Monthly

Enabled Disabled

(1) (1)

(1)

Controls who might have access to diskette drives. If

Supervisor

is selected, access to th e diskette drive is limited to the supervisor, who must enter a password. If

is selected, the diskette drive is

User

accessed by entering either the supervisor or the user password.

Whatever setting is chosen, it only becomes functional if both a

User Password

Supervisor Password

have been set (if the User setting

and a

is chosen). When enabled, the system is secured at boot to

prevent tampering during network operation. When enabled, displays a backup reminder

message at boot, daily, every Monday, or the 1st of each month.

When enabled, displays a reminder message to check for virses at boot, daily, every Monday, or the 1st of each month.

When enabled, allows the server BIOS in the flash ROM to update.

3-14

Page 61

Boot

Menu Fields Settings Comments

Floppy check

Setup prompt

POST errors

Sign-on banner

Boot device priority

Hard drive

(1)

Factory default

Enabled Disabled

1. ATAPI CD-ROM

2. Diskette drive

3. Hard drive

1. Onboard SCSI

2. Bootable add-in

(1)

drive

controller

cards

Enabled

boot.

Disabled

and speeds up the boot process. Enables or disables the <F2> setup prompt

each time the server boots. Disables the prompt "

enter Setup"

pressing <F2> before POST completes. Enabling this option causes the server to

pause and display a setup entry or resume the boot prompt if an error occurs at boot.

Disabling this option causes the server to always attempt to boot regardless of a setup entry or error.

Enabling this option causes the DIGITAL logo to appear during POST.

Allows you to select the boot drive options. To change the order, use the Up and Down

cursor keys to select the device you want to move. Then use the + and – keys, on the numeric keypad, to move the device to the desired boot order.

Selects the ROM scan sequence to determine which device will be the boot device. The first device encountered with bootable media will be the boot device.

BIOS Setup Utility Features

permits verification of FDD type at

prevents FDD verification

Press <F2> to

. Setup can still be entered by

DIGITAL Server 3220/3220R

3-15

Page 62

BIOS Setup Utility Features

System Management (F3)

This section provides example tables and displays for each System Management utility.

Summary  System Summary

Menu Fields Settings Comments

Processor 1

Processor 2

Co-processor System RAM System BIOS PS/2 mouse Diskette A Parallel port

Serial port 1 Serial port 2

E-net address

350 MHz PII, L1/L2=, ID=

Installed 64 MB

1.0 Installed

1.44 MB 3½-inch Bi-directional,

0378, IRQ7 03F8, IRQ4

02F8, IRQ3 0000F87AA3E9

Indicates processor speed, installed status, cache size, and ID number.

Internal component of processor. RAM size. BIOS version being used. Mouse installed Size and availability. Parallel port mode selected and

availability and assigned IRQ. Availability and assigned IRQ.

Availability and assigned IRQ. Ethernet address.

3-16

Page 63

BIOS Setup Utility Features

Environment  Environment Monitoring and Summary

Menu Fields Settings Comments

Processor 1 status Processor 2 status Processor 1 temperature Processor 2 temperature Processor 1 VRM 2.0 V Processor 2 VRM 2.0 V Processor GTL 1. 5 V Processor IO 2.5 V Sys 12 V Sys 5 V Sys 3.3 V Sys −12 V P/S status Fan 1 status Fan 2 status

OK OK 43 °C 34 °C

2.01 V

2.06 V

1.50 V

2.52 V

11.8 V

5.06 V

3.32 V

−12.10 V OK

OK OK

No problem. No problem. Actual temperature. Actual temperature. VRM voltage. VRM voltage. Gunning transistor logic.

Server 12 V voltage rating. Server 5 V voltage rating. Server 3.4 V voltage rating. Server −12 V voltage rating. Power supply status OK. Fan 1 status OK. Fan 2 status OK (model 3220).

DIGITAL Server 3220/3220R

3-17

Page 64

BIOS Setup Utility Features

Memory  Memory Slots Information

Slot

Bank 0

Bank 1

Bank 2

Bank 3

(1)

ECC here indicates that one bit error correction occurred.

Type

SDRAM

Size

64M

Speed

10 ns

POST  POST Error Summary

Contains a POST error summary if post fails.

SYS  S ystem Asset Number and I/O Management

You can only change the Asset# in the following display.

Status

(1)

ECC

DEC01593

3-18

Page 65

MLB  Main Logic Board Asset Number Management

BIOS Setup Utility Features

Assembly: Asset#: Part#: Revision: Serial#: Artwork#:

Main Logic Board 2224Z 54-25442-01 AX01 TA2544679 B01

CPU  Pr ocessor Module Asset Num ber Management

Assembly: Asset#: Part#: Revision: Serial#: Artwork#:

Processor Module 2224Z 70-3323X-01 AX01 TA 2544831 B01

PCI  PCI IRQ Assignment Status

DIGITAL Server 3220/3220R

DEC01595

DEC01596

3-19

Page 66

Troubleshooting

This chapter provides initial troubleshooting procedures. The tables that follow list specific problems, probable causes, and recommended actions to take if the server fails. Tables include:

Server Troubleshooting

•

Disk Drive Troubleshooting

•

Hot Swap Drive Troubleshooting

•

Tape Drive Troubleshooting

•

Monitor Troubleshooting

•

CD-ROM Troubleshooting

•

Diskette Drive Troubleshooting

•

RAID Troubleshooting Hot Swap Drives

•

Refer to the documentation supplied with additional options if experiencing problems with specific options installed.

DIGITAL Server 3220/3220R

4-1

Page 67

Troubleshooting

Initial Troubleshooting

Follow these general procedures to troubleshoot the DIGITAL Server.

Record all configuration information and have it readily available.

•

Turn off the server, wait until all disk drives completely spin down, and then

•

turn it back on. Ensure that all cables and connections are secure.

•

Make sure all necessary video, printer, and application device drivers are

•

properly installed. Try not to troubleshoot more than one problem at a time.

•

Try to duplicate the problem.

•

Run the diagnostic software. Refer to the next section “When to use the

•

Diagnostics.” Run the SCSI configuration utility if you have problems after connecting

•

devices. Run the BIOS Setup utility (F2).

•

4-2

Run the System Management utility (F3) to check IRQ settings.

•

Run the SCSI or RAID configuration if you have problems after connecting

•

devices.

Refer to Chapter 2, “Server Software and Utilities,” for additional information.

Page 68

When to Use the Diagnostics

The diagnostic software is a versatile diagnostic tool that can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). Run the diagnostic software in the following situations:

The server fails to boot or load the operating system software.

•

The server fails to boot or load the operating system software after adding

•

additional hardware such as more memory, additional processors, additional SCSI devices, or expansion boards.

The operating system hangs repeatedly and no changes have been recently

•

added to the software such as service packs or a new application. You suspect a server hardware failure.

•

You want to validate server operation.

•

An intermittent hardware problem exists.

•

Troubleshooting

DIGITAL Server 3220/3220R

4-3

Page 69

Troubleshooting

Running the Diagnostics

To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure:

1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server.

2. Use the arrow keys to highlight the desired test.

3. Press [Enter].

For additional troubleshooting information refer to the AMIDiag User’s Guide, located on the Quick Launch CD-ROM.

Running Quick Tests or Groups of Tests

Function keys can be used to select and run groups of tests. A list of function keys is available by pressing the F9 key. The following list includes examples of how to run Quick Tests or Groups of Tests.

To run Quick Test, press F8 to select tests, then F10 to run all the selected

•

tests. To run all Memory tests, press F6 to select tests listed on the menu, then

•

press F10 to run all the selected tests.

4-4

To run all tests from all menus, press F7 to select all tests, then press F10 to

•

run all the selected tests.

Page 70

Running DIGITAL Vendor Extended Tests

To run D IGITAL V endor Extended Tests from a diskette:

Troubleshooting

1. Inse rt th e D IGITA L Vendor Extended Tests diskette for the selected device and then boot the server or type

A:\DMENU

2. Select the desired test.

Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

Running the Diagnostics Tests from the Server’s Hard Disk Drive

To run diagnostic tests from the server’s hard disk drive, perform the following:

1. Boot the server and select MS-DOS from the boot menu.

2. At the C:\> prompt, type:

\DIAG\DIAGNOSE.BAT

This sets up th e C ONFIG.SYS and AUTOEXEC.BAT files to run the diagnostics and reboots the server. Select MS-DOS again, then the diagnostics will load. The original CONFIG.SYS and AUTOEXEC.BAT are restored before the diagnostics load.

3. Select the test or group of tests using the arrow and function keys previously defined. DIGITAL Vendor Extended Tests can also be run from the menu.

User

DIGITAL Server 3220/3220R

4-5

Page 71

Troubleshooting

Obtaining Information about The Server

The DIGITAL Se r ve r p ro v ides the following system information for the main logic board and the processor module configured on the server:

Asset number  User definable field for tracking these components

•

Part number  DIGITAL pa rt n u m b e r

•

Revision number  Board assembly revision number

•

Serial number  Serial number of the board assembly

•

Artwork number  Revision of the printed circuit board

•

The System ID is also located on the main logic board and processor module. The System ID contains the following information:

Model number  Server model number

•

Serial number  Server serial number

•

System asset number  User definable field for tracking the system

•

4-6

Page 72

Troubleshooting

The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1).

Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components. In addition, the software can detect when you change the server configuration by adding or removing either component.

You can obtain information about the server’s configuration by running the BIOS Setup utility or by using the ServerWORKS management software.

Asset# Part# Revision# Serial# Artwork# System ID

DIGITAL

3220/3220R

Server(System ID)

Processor Module

Asset# Part# Revision# Serial# Artwork# System System ID

Main Lo

ic Board

DEC0103

DIGITAL Server 3220/3220R

Figure 4-1 . D IGITA L Server Component Information

4-7

Page 73

Troubleshooting

Obtaining Information Using the BIOS Setup Utility

You can use the BIOS Setup utility to check the Serial number, Revision number, and Asset number for the main logic board and processor module configured in the server. For example, if you change the main logic board or processor module in the server, you must run the BIOS Setup utility to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory. The BIOS Setup utility will check the new main logic board or processor module and will then detect the System ID mismatch.

You can view the details for the main logic board or processor module by pressing <F3> and then selecting the model number and server serial number information stored on the main logic board or processor module. You can then confirm the correct model number and serial number. This data is available on the label located on the server’s back panel.

Refer to Chapter 3, “BIOS Setup Utility Features,” for more detailed information about the BIOS Setup utility.

option. The BIOS Setup utility lists the server

SYS

DIGITAL ServerWORKS Manager

The DIGITAL Se r ve r i s s hipped with DIGITAL S e rv e rWOR K S M anager software. ServerWORKS Manager is a workgroup and server management product for DIGITAL’s fa m i l y o f s e rv e rs . Se r ve r WOR KS Manager utilizes the Simple Network Management Protocol (SNMP) environment to assist the Network or Server administrator by constantly monitoring the network for problems.

DIGITAL Ser ve r WOR KS Manager is based on an open architecture that enables seamless integration and interoperability with popular enterprise management software packages such as Computer Associates’ POLYCENTER Manager/NetView, Hewlett-Packard’s OpenView UX for Windows, and IBM’s Netview/6200 AIX. Also included with the DIGITAL Serve rWOR K S M anager are Network Operating System (NOS) Agents for Windows NT V4.x, Novell NetWare V3.12 and V4.x, and SCO UNIX V5.x. The OS/2 NOS includes its own agent and can also be managed from ServerWORKS Manager.

4-8



Page 74

Troubleshooting

DIGITAL Ser ve r WOR KS Manager allows the Network or Server Administrator to perform the following functions on the server:

Manage DIGITAL PC pri n t, file, and application servers supported by

•

DIGITAL Ser ve r s u s ing a Windows-based graphical user interface (GUI) for point and click simplicity.

Display server component information that provides critical information such

•

as processor and file system utilization and information about the network interface.

Automatically build a database of the network by Autodiscovering all SNMP

•

network resources and display the nodes discovered during Autodiscovery on a color-coded topological map.

Poll all network devices at intervals defined by the administrator.

•

Perform an in-depth network analysis to continuously monitor the status of

•

the network. Set alarms and alerts for specified events on all network devices, as well as

•

the network itself, to spot problems early and avoid costly downtime.

Refer to th e D IGIT AL ServerWOR KS Manager Installation and User’s Guide for more information on how to use ServerWORKS Manager to view and be notified of events on the server.

DIGITAL Server 3220/3220R

You can also manage the DIGITAL Server wi th o th e r S N MP -b a s e d managers.

Refer to th e D IGIT AL ServerWOR KS Manager Installation and User’s Guide for more information.

4-9

Page 75

Troubleshooting

Displaying Server Status Using the Hardware

There are two types of information displayed when the DIGITAL Server is operating:

Normal status messages

•

Error messages

•

During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor. Some error messages are also displayed by the server fault status LEDs.

These messages can also be seen by using the DIGITAL ServerWORK S M anager to monitor the server.

Server Fault Status

Description Server Fault LED Indicators

LED4 LED3 LED2 LED1

No power, server ready, power O N default

Shutdown, fan fault Shutdown, over temperat ur e Shutdown, voltage fault Processor slot 1 terminator not installed Main Logic board POST failure Bootstrap processor failure Processor slot 2 terminator not installed DIMM 1 fault DIMM 2 fault DIMM 3 fault DIMM 4 fault

●

= on; ❍ = off

❍ ❍❍❍

❍ ❍❍● ❍❍●❍ ❍❍●● ❍●❍❍ ❍●❍● ❍ ●●❍ ❍ ●●●

● ❍❍❍

● ❍❍●

●❍●❍

●❍●●

4-10

Page 76

POST Messages

The following table lists the messages, both normal and error, that will display on the server’s monitor during POST and any beeps that might sound when an error occurs.

POST/Boot Codes

Troubleshooting

DIGITAL Server 3220/3220R

POST Code Descriptions Count Down

BIOS ROM checksum 1-2-2-3 Autosize DRAM 1-3-3-1 Test SDRAM refresh 1-3-1-1 Test 8742 keyboard controller 1-3-1-3 RAM failure on address line(s) 1-3-4-1 RAM failure on data line(s) 1-3-4-3 Check ROM copyright notice 2-1-2-3 Unexpected interrupts test 230 2-2-3-1 Shadow ROMs 220 1-4-3-1 Test 512K to 640K SDRAM 210 Extended memory test 200 Configure advanced cache register 190 Enable external and CPU cache 180 Real-time clock test 170 1-4-2-1 Keyboard test 160 Initialize hardware interrupts 150 Co-processor test 140 Serial ports test 130 Parallel port test 120

(1)

Count down codes are displayed on the server’s monitor.

Code

(1)

Beep Codes

continued

4-11

Page 77

Troubleshooting

POST Code Descriptions Count Down Code

Initiate onboard super I/ O 110 Initialize mouse 100 Testing diskette drive controller 90 Testing hard disk controller 80 Searching the other processor 50 Option ROM checksum error 1-2 Enabling IRQs 20 Setting time of day 10 POST error found 2 Ready to boot 1

(1)

Count down codes are displayed on the server’s monitor.

(1)

Beep Codes

Processor Module Voltage and Temperature Ranges

The following tables list the operating voltage and temperature ranges for the processor module.

Processor Voltage Range

CPU I/O voltage

Vtt of GTL

Normal Error

Range

2.5V ± 5%

1.5V ± 10%

Error Based Voltage Range

+2.375 ≈

2.625V +1.35 ≈

1.65V

Power Good Voltage

+2.2 ~ 2.8V > +3.0V < +1.85V

+1.32 ~

1.68V

Shutdown Voltage Value

> +1.8V < +1. 10V

Bad Voltage Value

4-12

Page 78

Troubleshooting

Processor Voltage Range (V

ccp

1.80V 1.6740 ~ 1.9260V > +1.980V < +1. 620V

1.85V 1.7205 ~ 1.9795V > +2.035V < +1. 665V

1.90V 1.7670 ~ 2.0330V > +2.090V < +1. 710V

1.95V 1.8135 ~ 2.0865V > +2.145V < +1. 755V

2.00V 1.8600 ~ 2.1400V > +2.200V < +1. 800V

2.05V 1.9065 ~ 2.1935V > +2.255V < +1. 845V

2.10V 1.9530 ~ 2.2470V > +2.310V < +1. 890V

2.20V 2.0460 ~ 2.3540V > +2.420V < +1. 980V

2.30V 2.1390 ~ 2.4610V > +2.530V < +2. 070V

2.40V 2.2320 ~ 2.5680V > +2.640V < +2. 160V

2.50V 2.3250 ~ 2.6750V > +2.750V < +2. 250V

2.60V 2.4180 ~ 2.7820V > +2.860V < +2. 340V

2.70V 2.5110 ~ 2.8890V > +2.970V < +2. 430V

2.80V 2.6040 ~ 2.9960V > +3.080V < +2. 520V

2.90V 2.6970 ~ 3.1030V > +3.190V < +2. 610V

3.00V 2.7900 ~ 3.2100V > +3.300V < +2. 700V

3.10V 2.8830 ~ 3.3170V > +3.410V < +2. 790V

3.20V 2.9760 ~ 3.4240V > +3.520V < +2. 880V

3.30V 3.0690 ~ 3.5310V > +3.630V < +2. 970V

3.40V 3.1620 ~ 3.6380V > +3.740V < +3. 060V

3.50V 3.2550 ~ 3.7450V > +3.850V > +3. 150V

± 7% Po we r Go o d Range

)

ccp

+10% Shutdown Value

-10% Hardware B a d Value

DIGITAL Server 3220/3220R

4-13

Page 79

Troubleshooting

Processor Temperature Sensing

Description Possible Failures Result

Temperature The t emperature exceeds

85 °C (185 °F)

The temperature exceeds 90 °C (194 °F)

Displays an error message and warning beep.

Server shuts down after five minutes.

Server immediateily shuts down.

Advanced Troubleshooting

DIGITAL ha s a C u s to me r Replaceable Unit (CRU) process during the warranty period for:

DIGITAL monitors with screens less than 20 inches

•

Mice

•

Keyboards

•

Speakers

•

Other parts as defined by DIGITAL as CRUs

•

The DIGITAL CRU process provides for overnight shipment of the part directly to the customer site. Customers are billed for the specified part if they fail to return the part to DIGITAL w i thin ten days of the replacement unit shipment.

In the following troubleshooting tables, “CRU Process” means that when a process is determined to be broken, use the previously-described CRU process.

NOTE:

The following troubleshooting suggestions are not in any specific order. They are merely a lis t of possible problems and solutions.

4-14

Page 80

Server Troubleshooting

Problem Possible Cause Action

No response when the server is turned on.

Server is not plugged in.

Troubleshooting

Turn off the server , plug it in, and then turn it back on again.

DIGITAL Server 3220/3220R

Power is on, but there is no screen display.

No power at the power source.

Main logic board switches incorrectly set.

Processor module switches incorrectly set.

Power supply failed. Replace the power supply. Processor module has

failed.

Main logic board failed. Replace the main logic board. Brightness and contrast

controls are not correctly set.

Monitor is off. Turn on the monitor. Monitor cable is

incorre c tly installe d . Video/Ethernet

daughtercard not seated properly.

Use another power source.

Set all appropriate switches.

Make sure all switches are correctly set.

Reseat the processor module. If problem persists, r eplace the processor module.

Adjust the brightness and contrast controls.

Check all monitor connections.

Remove and reseat the video/Ethernet daughter car d.

continued

4-15

Page 81

Troubleshooting

Problem Possible Cause Action

Power is on, but there is no screen display.

Server does not boot from the CD-ROM drive.

Server operates incorrectly after installing a processor module.

Incorrect video drivers installed.

Video controller has failed.

Monitor has failed. Replace the monitor. CD-ROM drive is not

connected to the IDE controller.

CD-ROM dis c is n o t bootable.

Processor module installed inc o rrect ly .

BIOS Setu p utility indicates an error after installing a processor module.

Mismatched stepping. Check processor stepping

Install the correct video drivers.

Replace the video/Ethernet daughter card.

Connect the CD-ROM to the IDE connector located on the main logic board (Refer Chapter 5).

Insert a bootable CD-ROM disc.

Reinstall processor module.

Remove processor module and reboot. If ser ver boot s without errors, r eplace processor module.

information.

4-16

continued

Page 82

Problem Possible Cause Action

Server operates incorrectly after installing optional expansion board.

Server operates incorrectly after installing memory.

Expansion board installed inc o rrect ly .

IRQ conflict. Run System Managem ent

Expansion board has failed.

Memory configured incorrectly.

DIMMs in s talled incorrectly.

DIMMs have failed. Replace DIMMs. Processor module

installed inc o rrect ly . Processor module

failed.

Remove expansion board and reinstall.

<F3> to check status of IRQ assignments. Refer to Chapter 2 and Chapter 3.

Remove expansion board and reboot. If ser ver boot s without errors, replace expansion board.

Reboot the server and check for any boot message to identify faulty DIMM(s).

Check that memory configuration is according to the memory guidelines explained in Chapter 5.

Remove DIMMs and reinstall.

Reinstall processor module.

Replace processor module.

Troubleshooting

DIGITAL Server 3220/3220R

continued

4-17

Page 83

Troubleshooting

Problem Possible Cause Action

No response to keyboard commands.

No response to mouse commands.

Server operates correctly but application software does not.

Keyboard might be password

Enter the keyboard password. protected by a local or remote control progr am .

Keyboard is not connected. Power down the server and connect

the keyboard. Keyboard is connected to the

mouse port.

Power down the server and connect

the keyboard to the keyboard por t .

Keyboard failed. Replace the keyboard. Mouse might be password

protected by a local or

Enter the keyboard and mouse

password. remote control progr am .

Mouse is not connected. Power down the server and connect

the mouse. Mouse is connected to the

keyboard port.

Power down the server and connect

the mouse to the mouse por t . Mouse driver not installed Install the appropriate m ouse dr iver. Mouse trackball dirty. Clean trackball. Mouse failed. Replace the mouse. Application software installed

incorrectly.

Having external cache enabled causes conflict with application software.

Refer to the application software

documentation.

Run the BIOS Setup utility and

disable external cache. Refer to

Chapter 3.

4-18

Page 84

Disk Drive Troubleshooting

Problem Possible Cause Action

Server does not recognize an internal SCSI device.

SCSI ID conflicts. Refer to t he supplied kit

Termination not removed from the SCSI device.

Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly

installed between SCSI controller, SCSI device or backplane.

SCSI device has failed. Replace SCSI device. SCSI controller has failed. Replace the main logic board.

Troubleshooting

installation instructions and to the storage backplane switch configuration.

Remove termination. Refer to the supplied kit installation instructions.

Check all SCSI cabling.

continued

DIGITAL Server 3220/3220R

4-19

Page 85

Troubleshooting

Problem Possible Cause Action

Server does not recognize an external SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts. Refer to t he supplied kit

Termination not removed from the SCSI device.

Loose SCSI cable. Secure all cable connections. SCSI cable incorrectly

installed between main logic board and rear panel connector or external SCSI device and rear panel connector.

SCSI device has failed. Replace SCSI device. SCSI controller has

failed.

Refer to the supplied kit installat io n in s truct io ns .

installation instructions and to the storage backplane switch configuration.

Remove termination. Refer to the supplied kit installation instructions.

Check all SCSI cabling.

Replace the main logic board.

4-20

continued

Page 86

Problem Possible Cause Action

Server does not boot from an internal drive.

Drive cannot read or write inf o rmation .

Drive failure. Check drive stat us LEDs for

SCSI device drivers not installed or incorrectly installed on the drive.

Operating system soft ware is not installed on the drive.

Requested partition does not exist.

Boot drive at wrong SCSI address.

Drive not formatt ed. Format the drive.

Drive has failed. Replace the drive. Loose or incorrectly

installed cables. Drive is not corre c tly

formatted or par t it ioned.

a drive failure indication.

Properly install all required SCSI device drivers.

Install the appropriate operat ing system.

Partition the drive and then reload the operating software.

Set boot drive to lowest “primary” SCSI address.

CAUTION: Formatting the drive will des troy all da ta on the drive.

Make sure all cables are correctly installed.

Format and partition as required using the supplied operating system.

Replace the drive.

Troubleshooting

DIGITAL Server 3220/3220R

4-21

Page 87

Troubleshooting

Hot Swap Drive Troubleshooting (Model 3220)

Problem Possible Cause Action

Drive fault LED lit. Drive failed. Replace hot swap drive. Drive activity and fault

LEDs lit. Drive fault LED flashing. Drive is in recovery

Drive is hung or has failed.

mode or has failed and is spinning down.

Replace hot swap drive.

Allow the drive array to build or fully spin down.

Hot Swap Drive Troubleshooting (Model 3220R)

Problem Possible Cause Action

Drive status LED lit. Drive failed. Replace hot swap drive. Drive status and fault

status LEDs lit. Fault status LED

flashing.

Disk drive present LED off.

Drive is hung or has failed.

Drive is in r e c ov e ry mode or has failed and is spinning down.

No drive installed or not fully seated in the drive bay.

Replace hot swap drive.

Allow drive ar ray to b uild o r fully spin d own .

Reseat the drive or make sure the installed drive is fully seated in the drive bay.

4-22

Page 88

Tape Drive Troubleshooting

Problem Possible Cause Action

Tape will not load. Tape inserted incorre ct ly . Insert the tape with the arro w

Cannot write data to a tape.

Tape will not eject. Tape jammed in drive. Using a small screwdriv er ,

Tape write-protected. Slide the write-protect t ab on

Troubleshooting

on the cassette pointing towards the drive.

the cassette to the closed position.

rotate the motor shaft clockwise to bring threading mechanism to the initial loading position.

If necessary, press t he r at chet mechanism to tighten the t ape before ejecting.

Continue to turn the mot or shaft clockwise until the tape can be lifted out of the drive mechanism and ejected from the drive.

DIGITAL Server 3220/3220R

4-23

Page 89

Troubleshooting

Monitor Troubleshooting

Problem Possible Cause Action

Monitor power indicator is not on.

No screen display. Configur at ion error. Run the BIOS Setup utility t o

Distorted, rolling, or flickering screen display, or wrong/uneven color.

Color monitor displaying monochrome.

Monitor fails to switch to high-resolution mode.

Monitor is turned off . Turn on the monitor.

Power cord is not connected.

No power at wall outlet. Use another outlet. Power indicat o r is

defective.

Monitor brightness and contrast controls are incorrectly set.

Monitor has failed. Replace the monitor. Monitor incorrectly

adjusted.

Monitor signal cable incorre c tly installe d .

Server was turned on before the monitor was turned on.

Appropriate highresolution video drivers are not installed or incorre c tly installe d .

Connect power cord to the server.

Replace the monitor.

configure the server for video operation.

Adjust the monitor brightness and contrast controls.

Adjust accordingly.

Straighten any bent connector pins and then reconnect.

Turn off the server, turn on the monitor, then tur n the server back on.

Correctly install all appropriate high-resolution video drivers. Refer to the documentation supplied with the monitor.

4-24

Page 90

CD-ROM Troubleshooting

Problem Possible Cause Action

Cannot access the CD-ROM drive. Er ror message reading drive x.

Power is on but indicator shows no activity.

Device drivers not installed.

No disc in th e CDROM driv e .

On the CD-ROM drive, slave jumper selected instead of master

IDE cable disconnected.

Tray open. Close the tray. No disc or tray is

open.

Install correct device drivers.

Insert a disc.

Change master/slave switch jumper to master.

Properly connect the IDE cable. Refer to Chapter 5.

Insert a disc and close the tray.

Troubleshooting

DIGITAL Server 3220/3220R

Disc is spinning but drive is idle .

Check cable connections.

Application software not running.

Make sure cables are correctly connected.

Run application software.

4-25

Page 91

Troubleshooting

Diskette Drive Troubleshooting

Problem Possible Cause Action

Target diskette drive cannot read or write information.

Server does not boot from a tar get diskette drive.

Cannot write to target diskette drive.

Diskette is not formatted. Format the diskette.

Diskette is worn or damaged. Try another diskette. Diskette is write-protected. Slide the write-protect switch so

Diskette drive is empty. Insert a diskette. Diskette write protection

enabled.

Disabled in BIOS Setup ut ility. Run the BIOS Se tup utilit y an d

Diskette drive not enabled. Run the BIOS Setup utility and

Diskette boot opt ion disabled. Run the BIOS Setup ut ilit y and

Diskette does not contain startup files.

Diskette drive is empty. Insert a diskette that cont ains an

Diskette is worn or damaged. Try another diskette. Loose cables. Secure all cable connections. Diskett e d rive writ e p rotected. Run the BIOS Setup u tility and

the hole is not visible.

Run the BIOS Setup utility and set the Diskette Write Protect ion option to “Disabled.”

enable the diskette drive.

set boot option to A then C. Insert a diskette with the corr ect

start-up files.

operating system.

disable the diskette write protection option.

4-26

Page 92

RAID Troubleshooting Hot Swap Drives

Problem Possible Cause Action

Replaced drive does not spin up to speed.

Multiple d r iv e s h a v e failed.

Drive not seen by RAID adapter.

Drive not seen by RAID host adapter.

No power available. Restore power, run the RAID

SCSI cable not connected.

Incorrect SCSI termination.

Duplicate SCSI IDs on the bus.

Defectiv e RAID adapter.

Drive improperly inserted.

Defective drive. Replace drive.

Troubleshooting

Manually rebuild the drive. Remove the drive, wait 20

seconds, reinsert drive. Wait one minute and then rebuild the drive.

configuration utility and change the state of any failed (FLD) drive to optimal (OPT) .

Run the RAID configuration utility and check for bad bloc ks on the drives. Repair any bad blocks.

Check all SCSI connections.

Properly terminate the SCSI bus.

Check drive SCSI ID settings.

Replace the RAID adapter.

Reinsert d r iv e .

DIGITAL Server 3220/3220R

4-27

Page 93

Troubleshooting

Flash BIOS Troubleshooting

Problem Possible Cause Action

Cannot flash the server’s BIOS

Main logic board switch settings incorrectly set.

BIOS Setu p utility switch setting incorrectly set.

Make sure main logic board switch SW1-2 “Recovery Mode” is set to Recovery and SW1-1 “BIOS Protection” is set to

Normal.

Make sure the “System BIO S Flash” option in the BIOS Setup utility is s et to Enabled. Refer to Chapter 2 for mor e information.

4-28

Page 94

FRU Replacement

Introduction

The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures.

DIGITAL Server 3220/3220R

NOTE:

boards, memory, and disk drives are dis c us s ed in the System Reference Manual.

Customer installable dev ic es , such as expansion

5-1

Page 95

FRU Replacement

Server Front View (Model 3220)

Figure Legend

1 74-50824-02 Pedestal right (x2) 2 74-50824-01 Pedestal left (x2) 3 12-39309-02 Speaker assembly, 270 mm 4 12-39657-02 Fan assembly 5 74-51828-01 Card guide ( houses speaker and syst em f an) 6 70-32554-01 Side panel assembly, frost white 7 PCXRJ-AD 3.5-inch, floppy disk drive, 1.44 MB, f r ost white 8 70-32558-02 Enclosure subassem bly (without power supply), frost white 9 PCXRN-AR 32X ATAPI CD-ROM driv e 10 74-51977-01 Drive holder 11 70-32560-01 Front bezel door assembly, frost white 12 70-32556-01 Door assy, drive, frost white 13 12-47553-01 Key

Orderable Spare Part

Description

5-2

Page 96

FRU Replacement

DIGITAL Server 3220/3220R

DEC01709

Figure 5-1 . Server Front View (Model 3220)

5-3

Page 97

FRU Replacement

Server Left-Side View (Model 3220)

Figure Legend

1 2

3 12-39657-02 Secondary (hot swap bay) fan 4 54-25442-01 Main logic board 5 12-41474-05 Real-time clock (server battery ) 6 70-33231-01

7 70-32549-01 Retainer assembly (for pr ocessor m odule) 8 54-25302-04 Terminator card 9 FR-SDSMA-AA

10 54-25456-01 Video/Ethernet daughter car d 11 30-47661-04 Power Supply, 300 W 12 12-41768-03 Terminator, 68 pos, single ended (f or SCSI channel B) 13 17-04142-01 68-cond ultra SCSI cable assembly 14 17-04143-07 68-cond SCSI-3 cable assembly (two unshielded

15 17-04866-02 40-pin IDE cable assembly (for CD-ROM dr ive) 16 17-04726-01 Flat 34-cond cable assembly (for diskette drive) 470 mm 17, 18 70-32714-02 OCP module assembly (includes Figure items 17 & 18)

Orderable Spare Part

54-24606-01 Backplane, hot swap 74-51814-01 Fan bracket (for hot swap fan)

70-33231-02 70-33232-01 70-33232-02

FR-SDSMA-AB FR-SDSMA-AC

Description

Processor module assembly, SP Pentium II 350 MHz Processor module assembly, DP Pentium II 350 MHz Processor module assembly, SP Pentium II 400 MHz Processor module assembly, DP Pentium II 400 MHz

64 MB DIMM 128 MB DIMM 256 MB DIMM

connectors)

5-4

Page 98

FRU Replacement

DIGITAL Server 3220/3220R

DEC01708

Figure 5-2 . Server Left-Side View (Model 3220)

5-5

Page 99

FRU Replacement

Labels and Nameplates (Model 3220)

Orderable Spare

Description

Part

74-51963-03 Nameplate, DIGITAL Server 36-44556-01 Warning label, power switch 36-48211-04

36-48212-08

Label, door Label, left side panel

Server Front and Top View (Model 3220R)

Figure Legend

1, 2 70-32737-02 OCP module assembly (includes Figure items 1

3 PCXRN-AR 32X ATAPI CD-ROM dri ve 4 FR-CDCBA-DA

5 54-24960-01 Disk drive LED module 6 17-01476-03 Cable assembly (Disk drive LED module) 7 70-33212-01 Front bezel 8 12-41569-06 Fan assembly 9 12-39309-05 Speaker assembly 10 54-25436-01 Backplane module 11 74-51924-01 Filler panel 12 70-33011-02 Top cover 13 54-25456-01 Video/Ethernet daughter card 14 30-47661-04 Power supply 15 30-49325-02 Enclosure subassembly (chassis) 16 17-04866-02 40-cond IDE cable assembly (for CD-ROM

Spare Part Number

FR-CDCBA-CD FR-CDCBA-CE FR-CDCBA-CF

Exchangeabl e Part Number

Description

& 2)

Hot swap drive

drive)

5-6

continued

Page 100

FRU Replacement

Figure Legend

Spare Part Number

Exchangeabl e Part

Description

Number

17 PCXRJ-AD 1.44 MB floppy drive 18 17-04142-01 Cable assembly, ultra SCSI 68-cond 19 17-04726-01 Floppy drive cable assembly, 34-cond, 28 AWG

Flat

DIGITAL Server 3220/3220R

5-7