DEC DIGITAL Server 3100 Maintenance Manual

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DIGITAL Server 3100/3200 Series Service Maintenance Manual

Part Number: ER- B42WW-SM. A01

Digital Equipment Corporation

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January 1998

The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation.

Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.

The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software or equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.

Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

DIGITAL Ser ve r 3100/3200 Series Service Maintenance Manual



1998 Digital Equipment Corporation.

DEC, DIGITAL , S e rv e rWOR K S, and the DIGITAL logo are trademarks of Digital Equipment Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microso ft, Windows NT, and Windows 95 are registered trademarks of Microsoft Corporation. Novell and NetWare are U.S. registered trademarks of Novell Inc. OS/2 and PS/2 are registered trademarks of International Business Machines Corporation. SCO is a trademark of The Santa Cruz Operation, Inc.

Select

SCSI

is a registered trademark of Adaptec Corporation. SIMM is a registered trademark of Wang Laboratories. UNIX is a registered trademark of X/Open Company, Ltd.

All other trademarks and registered trademarks are the property of their respective holders.

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FCC ID: B4 XWW1

The FCC want s y ou to k now...

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

Any changes or modifications made to this equipment may void the user's authority to operate this equipment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help All external cables connecting to this basic unit need to be shielded. For cables

connecting to option cards, see the option manual or installation instructions. This digital apparatus does not exceed the Class B limits for radio noise emissions

set out in the radio interference regulations of the Canadian Department of Communications.

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This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential area.

When used near a radio or TV receiver, it may become the cause of radio interference.

Read the instructions for correct handling. This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),

Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic requirements.

This equipment meets or exceeds the ergonomic requirements of ZH1/618 and is certified to bear the GS mark by TUV Rheinland of Germany.

This equipment has been tested for radio frequency emissions and has been verified to meet VDE 0871 Class B.

This equipment has been tested for radio frequency emissions and has been verified to meet AZ/NZS AS3548 requirements for ITE equipment for Australia and New Zealand.

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Preface.............................................................................................................. vii

1 Product Description

System Introduction......................................................................................... 1-1

Reliability/Availability........................................................................................ 1-1

Server Expansion............................................................................................ 1-2

Server Management and Security.................................................................... 1-4

Server Configurations...................................................................................... 1-5

Server Naming Guidelines........................................................................ 1-5

Product Model Numbering Convention...................................................... 1-6

Related Material.............................................................................................. 1-8

Latest Product Information and Updates.......................................................... 1-10

Server Product Information....................................................................... 1-10

Pentium Pro vs Pentium II Comparison Chart........................................... 1-13

Updates.................................................................................................... 1-14

2 Server Software and Utilities

Introduction..................................................................................................... 2-1

ServerWORKS Quick Launch.......................................................................... 2-2

Creating Diskettes and Viewing On-line Documentation............................ 2-2

System Configuration Utility (SCU) .................................................................. 2-3

When to Run the SCU.............................................................................. 2-3

Configuring Expansion Boards.................................................................. 2-4

Starting the SCU ...................................................................................... 2-4

Using the SCU.......................................................................................... 2-7

SCU Keyboard Function Keys................................................................... 2-8

Configure Computer................................................................................. 2-8

Setting the Date and Time........................................................................ 2-9

Maintain System Configuration Diskette.................................................... 2-9

RAID Configuration Utility................................................................................ 2-10

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Contents

BIOS Upgrade Utility ....................................................................................... 2-10

Select

SCSI

Diagnostics ..................................................................................................... 2-12

Utility............................................................................................ 2-11

3 SCU Features

Introduction..................................................................................................... 3-1

System - DIGITAL Server 3100/3200........................................................ 3-2

System Management Group..................................................................... 3-3

Diskette Drive Group................................................................................ 3-4

Boot Options Group.................................................................................. 3-5

Integrated Peripherals Group.................................................................... 3-6

Keyboard Features Group ........................................................................ 3-8

Shadow Options Group ............................................................................ 3-9

Security Options Group ............................................................................ 3-10

Cache Options Group............................................................................... 3-11

Advanced Control Group .......................................................................... 3-11

EISA or PCI Devices Group...................................................................... 3-12

4 Troubleshooting

Introduction..................................................................................................... 4-1

Initial Troubleshooting...................................................................................... 4-2

Diagnostics ..................................................................................................... 4-3

Running the Diagnostics........................................................................... 4-4

Running Quick Tests or Groups of Tests................................................... 4-4

Running DIGITAL Vendor Extended Tests................................................ 4-5

Running Diagnostics Tests from the Hard Disk Drive................................. 4-5

Obtaining Information about the Server ........................................................... 4-6

Obtaining Information Using the SCU........................................................ 4-8

Obtaining Information Using Server Management Software....................... 4-8

Displaying Server Status Using the Hardware........................................... 4-9

Server Fault Status................................................................................... 4-10

Server Status: Processor Temperature Sensing .............................................. 4-11

POST Messages............................................................................................. 4-12

POST/Boot Codes.................................................................................... 4-12

Processor Voltage and Temperature Ranges................................................... 4-13

Processor Voltage Range......................................................................... 4-13

VRM Voltage Range................................................................................. 4-14

Advanced Troubleshooting.............................................................................. 4-15

Server Troubleshooting ................................................................................... 4-16

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Disk Drive Troubleshooting.............................................................................. 4-20

SBB Troubleshooting....................................................................................... 4-23

Tape Drive Troubleshooting............................................................................. 4-23

Monitor Troubleshooting.................................................................................. 4-24

CD-ROM Troubleshooting ............................................................................... 4-25

Diskette Drive Troubleshooting........................................................................ 4-26

RAID Troubleshooting ..................................................................................... 4-27

5 FRU Replacement

Introduction..................................................................................................... 5-1

Server Front View............................................................................................ 5-2

Server Left-Side View (Pentium Pro Processor)............................................... 5-4

Server Left-Side View (Pentium II Processor).................................................. 5-6

Labels and Nameplates................................................................................... 5-8

Service Procedures......................................................................................... 5-8

Recommended Tools ...................................................................................... 5-8

BIOS Version Information................................................................................ 5-8

Disconnecting External Devices and Power ..................................................... 5-9

Unlocking the Server to Access the Side Panel................................................ 5-9

Keylock Function............................................................................................. 5-9

Removing and Installing the Side Panel........................................................... 5-11

Server Front View............................................................................................ 5-13

Server Left Side View...................................................................................... 5-15

Server Rear View............................................................................................ 5-17

Main Logic Board Connectors.......................................................................... 5-19

Main Logic Board Components........................................................................ 5-21

Pentium Pro Processor Module Components and Connectors ......................... 5-23

Pentium II Processor Module Components...................................................... 5-25

Ethernet Daughter Card Components and Connectors..................................... 5-27

Main Logic Board Switch and Jumper Settings................................................. 5-28

Pentium Pro Processor Module Switch Settings............................................... 5-31

Pentium II Processor Module Switch Settings.................................................. 5-33

Processor Clock Speed Switch Settings.................................................... 5-33

Installing Additional Memory (Pentium Pro Processor Module)......................... 5-36

Server SIMMs Requirements.................................................................... 5-37

Memory Configuration Guidelines............................................................. 5-37

Memory Troubleshooting.......................................................................... 5-40

Installing Additional Memory (Pentium II Processor Module)............................ 5-41

Memory Configuration Guidelines............................................................. 5-42

Memory Troubleshooting.......................................................................... 5-45

Contents

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Contents

Removing and Replacing the Power Supply..................................................... 5-46

Removing and Replacing the Diskette Drive..................................................... 5-48

Removing and Replacing the CD-ROM Drive................................................... 5-50

Removing and Replacing the Drive Bay Cooling Fan........................................ 5-52

Removing and Replacing the Primary Cooling Fan.......................................... 5-54

Removing and Replacing the Speaker............................................................. 5-56

Removing and Replacing the Main Logic Board............................................... 5-58

Replacing the Server Battery/Real Time Clock (RTC) ...................................... 5-61

Removing and Replacing the Storage Backplane............................................. 5-64

Replacing the Operator Control Panel (OCP) Assembly................................... 5-66

6 Pentium Pro Processor Module Upgrades

Introduction..................................................................................................... 6-1

Processor Compatibility in a Multiprocessor Environment................................. 6-1

Boot the Quick Launch CD-ROM and Create Diskettes.................................... 6-2

Upgrade the BIOS........................................................................................... 6-2

Update the BIOS...................................................................................... 6-3

Pentium Pro Processor Upgrades.................................................................... 6-4

Configuration Guidelines........................................................................... 6-4

Installing a Processor ............................................................................... 6-5

Pentium II Processor Upgrades....................................................................... 6-14

Processor Module Configuration Guidelines.............................................. 6-14

Processor Configurations.......................................................................... 6-15

Upgrading to a Dual Processor Configuration............................................ 6-15

System Identification (ID) Configuration Utility.................................................. 6-21

Run the System ID Configuration Utility .................................................... 6-22

Run the SCU................................................................................................... 6-23

Troubleshooting............................................................................................... 6-24

Using the Crisis Recovery Diskette if Necessary....................................... 6-24

7 Device Mapping

Introduction..................................................................................................... 7-1

Processor Memory Address Map.............................................................. 7-2

I/O Address Map...................................................................................... 7-2

Server Interrupt Levels............................................................................. 7-3

PCI Configuration Space Address Map..................................................... 7-4

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Contents

Service Notes................................................................................................ A-1

Figures

Typic a l DIGITAL Server 3100/3200........................................................................... viii

2-1. SCU Main Menu Options ........................................................................................... 2-6

4-1. DIGITA L S e rv e r Component Information................................................................... 4-7

5-1. Serv e r F ro n t View...................................................................................................... 5-3

5-2. Serv e r L e ft-S ide View (P e n tium Pro Proces so r)........................................................ 5-5

5-3. Serv e r L e ft-S ide View (P e n tium II Processor)............................................................ 5 -7

5-1. Front-Access Security Door and Front Bezel Lock .................................................... 5-10

5-2. Removing the Side Panel............................................................................................ 5-11

5-3. Installing the Side Panel............................................................................................. 5-12

5-4. Serv e r F ro n t View...................................................................................................... 5-14

5-5. Serv e r L e ft S ide View................................................................................................. 5-16

5-6. Serv e r R e a r V i e w....................................................................................................... 5-18

5-7. Main Logic Board Connectors.................................................................................... 5-20

5-8. Main Logic Board Components.................................................................................. 5-22

5-9. Pentium Pro Processor Module Components and Connectors ................................. 5-24

5-10. Pentium II Processor Module Components ............................................................. 5-26

5-11. Ethernet Daughter Card Components and Connectors........................................... 5-27

5-12. Main Logic Board Switch and Jumper Locations...................................................... 5-30

5-13. Pentium Pro Processor Module Switch Locations .................................................... 5-32

5-14. Pentium II Processor Module Switch Settings ......................................................... 5-35

5-15. Processor Module SIMM Bank Locations................................................................. 5-38

5-16. DIMM Socket Locati o n s........................................................................................... 5-43

5-17. Removing and Replacing the Power Supply............................................................ 5-47

5-18. Removing and Replacing the Diskette Drive............................................................ 5-49

5-19. Removing and Replacing the CD-ROM Drive.......................................................... 5-51

5-20. Removing and Replacing the Drive Bay Cooling Fan .............................................. 5-53

5-21. Removing and Replacing the Primary Cooling Fan .................................................. 5-55

5-22. Removing and Replacing the Speaker...................................................................... 5-57

5-23. Removing and Replacing the Main Logic Board....................................................... 5-60

5-24. Re p lacing the S e rv e r B a tte ry /RTC........................................................................... 5-62

5-25. Removing and Replacing the Storage Backplane..................................................... 5-65

5-26. Removing and Replacing the OCP assembly.......................................................... 5-66

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Contents

6-1. Removing the Processor Module............................................................................... 6-6

6-2. Removing the Retaining Clip...................................................................................... 6-7

6-3. Remo v ing the Proces s o r/H e a t Sink Assembly........................................................... 6-8

6-4. Installing the N e w Processor...................................................................................... 6-9

6-5. Installing the Retaining Clip........................................................................................ 6-10

6-6. Installing a VRM......................................................................................................... 6-11

6-7. Installing the Processor Module................................................................................. 6-12

6-9. Removing the Processor Module............................................................................... 6-16

6-10. Removing the Terminator Module............................................................................ 6-17

6-11. Installing the Second Processor............................................................................... 6-18

6-12. Insta lling a VRM....................................................................................................... 6-19

6-13. Installing the Processor Module............................................................................... 6-20

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Preface

This

Service Maintenance Manual

reference when servicing DIGITAL Serve rs . DIGITAL res e rv e s th e r ight to make changes to this

without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to b e se r vi c e d si n c e ma n y o f th e diagnostic tests are designed to test more than one product.

CAUTION:

A+/DIGITAL Server certified engineers attempt to repair this equipment. A ll troubleshooting and repair procedures are detailed t o s uppor t subassembly/ m odule level exchange. Because of the complexit y of the individual boards and subassemblies, no one should attempt t o m ak e r epair s at the component lev el or m ak e modifications t o any pr inted circuit board. Improper repairs can create a s afety hazard. A ny indic ations of component replacement or c ir c uit board modificat ions might void any warrant y or ex c hange allowanc es .

is a troubleshooting guide that can be used for

Service Maintenance Manual

DIGITAL recommends that only

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Preface

viii

DEC01047

Typical DIGITA L S erver 3100/3200

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Product Description

System Introduction

The DIGITAL Se r ve r 3100/3200 is a high-performance, highly-scaleable departmental server featuring the latest in modular processor and storage technology.

The DIGITAL Se r ve r p ro v ides support for the following features:

Reliability /A v a ila bilit y

Pentium Pro or Pentium II Processor Module

Error Correction Code (ECC) Memory

Variable Fan Speed

Pentium Pro processor module. Each Pentium Pro processor requires 36-bit SIMMs with 60 ns access time. It will operate with either EDO or Fast Page memory.

Or Each Pentium II processor operates using 168-pin, 72-bit

DIMMs with 60 ns access time and ECC protected EDO memory.

Recovery from most cache and memory errors.

Automatically adjusts fan speed according to internal chassis ambient temperature.

continued

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Product Description

Internal Sensors

Clusters

Server Expa nsion

Flexible Memory Architecture

Four EISA Expansion Slots, Two PCI Expansion Slots, and One Shared PCI/EISA Expansion Slot

Integrated PCI and SVGA Video Controller

Wide Ultra SCSI Controller

Monitors internal server temperatures, fan operation, and voltages for the main logic board and processor module.

Supports DIGITAL Clusters for Windows NT and Microsoft Cluster Server (part of Microsoft Windows NT Server, Enterprise Edition) for database and file services failover.

ECC memory supported. Server memory can be upgraded from 32 MB to a maximum of 1 GB using SIMM memory on a Pentium Pro processor module. For Pentium II processor modules, server memory can be upgraded from 32 MB to a maximum of 512 MB using DIMM memory.

Accommodates industry-standard expansion boards such as network, Small Computer System Interface (SCSI), Redundant Array of Independent Disks (RAID), and modems.

Supports management and configuration applications locally (on main logic board) without use of an expansion slot.

Supports narrow and wide Ultra SCSI internal devices.

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Product Description

Capacity for Seven Internal Storage Devices

Keyboard and Mouse External I/O Ports

External Wide Ultra SCSI Port

Wide Ultra SCSI and RAID Storage Backplane

Disk Hot Swap Capability

External Network Ports/Integrated Network Controller

Accommodates four 3½-inch half-height SBB disk drives, one CD-ROM (standard), a 3½-inch diskette drive (standard), and two narrow (50-pin) half-height, 5¼-inch devices; or one full-height, 5¼-inch device such as a CDROM or tape drive.

Supplied 104-key keyboard and three-button mouse. Two serial ports and one Enhanced Parallel Port (EPP) to

support external options such as a printer, modem, or local terminal.

Allows connection to an external wide Ultra SCSI device.

Supports high-performance drives.

Allows replacement of SBB disk drives while the server is operating.

A DIGITAL Eth e rn e t c o n troller on the main logic board. An Ethernet daughter card provides: one 10/100Base-T (10/100 Mb/s) port, one 10Base-2 (10 Mb/s) port, and one 10Base-5 (AUI) port.

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Product Description

Server Management and Security

Server Diagnostics Hardware Configuration Unique Asset

Management BIOS and Firmware

Upgrade Utility Hard Drive Indicator

Lights Server Fault LED Status

Key Lock

Allows local and remote diagnosis of server problems. Allows local and remote server configuration. Unique server identifier in non-volatile memory provides

easy asset management. Upgrades the BIOS and firmware versions.

Provides immediate status information on SBB hard drive activity or failure.

Provides immediate status information on server fan, temperature, voltage, and memory failure.

Limits access to server components. A 45° turn clockwise opens the top door. A 90° rotation opens the bezel and allows access to the side panel thumbscrews, SBBs, and other components.

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Server Configurations

Product Description

The following rules apply when are assigned to DIGITAL Server pr oducts. These rules apply to all products developed in the NT Server Business Unit (NTSBU).

Product Fam ily Names

and

Server Naming Guidelines

All products in a family carry the same name on the nameplate. (i.e. all

•

products in the Entry space will carry the name DIGITAL SERVER 1000)

Family Name Segment DIGITAL SERV ER 500 DIGITAL SERV ER 1000 DIGITAL SERV ER 3000 DIGITAL SERV ER 5000 DIGITAL SERV ER 7000 DIGITAL SERV ER 9000

Products in a rackmount chassis will have an R after the Family Name

•

(DIGITAL Se rv e r 3000R). Product models within a family will be differentiated by the Product Model

•

Name. The Product Model Name will appear on a label on the rear of the product. Specific configurations within a model will carry the same Product Model Name and will be differentiated by the FR part number.

SUB ENTRY ENTRY DEPARTMENT APPLICATION ENTERPRISE SUPER ENTERPRISE

Product Mode l Names

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Product Description

Product Model Numbering Convention

The following example describes the product model numbering convention:

DIGITAL SERV ER 1234 5678A R

2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE FAMILY

This number will be assigned to each new platform based on the following matrix. Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.

100 = Pentium Pro 200 = Pentium II – Slot 1 300 = EV5 400 = Pentium II – Slot 2 500 = EV6 600 = OPEN 700 = OPEN 800 = OPEN 900 = OPEN

3,4 = USED TO DIFFER EN TIATE MOD EL S BASED U PON D IFFERE N T PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH AD D ITION AL M OD EL .

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5 = CPU TYPE BLANK = PENTIUM

1= PENTIUM PRO 2 = PENTIUM II/SL OT 1 3 = PENTIUM II/SL OT 2 4 = Open/Available for future processors 5 = Open/Available for future processors 6 = ALPHA EV56 7 = ALPHA PCA57 8 = ALPHA EV6 9 = ALPHA EV67

6, 7, 8,9 = CPU CLOCK SPEED IN MHZ

Product Description

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Product Description

Related Material

The following related material is available:

Document or Software Title Order Number Description

Service Quick Reference ER-B42WW-SR (English only) Provides troubleshooting

Installation Guide ER-B42WW-IM (Multilanguage)*

System Reference ER-B42WW-UA (English)

Quick Reference labels 36-48211-03 (door label)

Warranty and Service Information

ER-B42WW-IJ (Japanese)

ER-B42WW-UJ (Japanese)

36-48212-05 (side panel label)

ER-PCWAR-CM (Multilanguage)*

information that can be used when servicing DIGITAL servers. This manual is a condensed version of the Service Maintenance Manual and is provided in a pocket-size format (4 x 8-inches).

Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL ServerWORKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.

Provides information on using the server’s configuration utilities, installing peripherals and options, security, and troubleshooting. The System Reference is available on the Quick Launch CD-ROM in English, Spanish, German, Italian, and French.

Provides an overview of major server components, configuration guidelines, and SCSI cabling. One label is located on the inside of the server’s side panel. The other label is located inside the top-front door.

Provides warranty information and a listing of phone numbers for technical support.

* Multilanguage includes: English, French, Italian, German, and Spanish

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continued

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Document or Software Title Order Number Description

DIGITAL ServerWORKS software QB-4WY9A-SA

Product README and Revision History Information - Quick Launch CD-ROM

Option documentation - Quick Launch CD-ROM

Diagnostic Software - Quick Launch CD-ROM

PC Product Support Information Kit

(Multilanguage)*

Refer to the Quick Launch CD-ROM in the DIGITAL ServerWORKS software kit

QA-5RJAA-G8 (English only) Provides all the latest user

Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation.

Quick Launch consists of a bootable CD-ROM disk and Getting Started guide. This program steps the user through the initial server setup and operating system installat ion.

ServerWORKS Manager consists of two CD-ROMs and an Overview and Installation Guide and supporting documentation.

Provides additional product information and product change history.

Provides postscript files that can be viewed and printed using Adobe Acrobat Reader software. These files are provided in PDF format on the Quick Launch CD-ROM

Contains an advanced set of diagnostic utilities for identifying and correcting problems on the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power On Self Test (POST). Refer to chapter 2 for information on using the diagnostic utilities.

documentation for all NTSBU mobile, desktop, and server products.

Product Description

* Multilanguage includes: English, French, Italian, German, and Spanish

Refer to Chapter 2 for procedures on how to create diskettes and view documentation from the Quick Launch CD-ROM.

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Product Description

Latest Product Information and Updates

Listed below is the current product information and update source locations.

Server Product Information

Family Name

DIGITAL Server 3000

Model Name Part Number Description Prioris Family

Name

DIGITAL Server 3100 1200

DIGITAL Server 3105 1200

DIGITAL Server 3200 2266

FR-B40WW-AX 6200/256 (PP) - KERNAL Prioris MX 6200

FR-B40WW-AA 6200/256 (PP) - MODEL 1 Prioris MX 6200

FR-B40WW-AC 6200/256 (PP) - RAID Prioris MX 6200

FR-B41WW-AX 6200/256MP (PP) -

KERNAL

FR-B41WW-AA 6200/256MP (PP) -

MODEL 1

FR-B41WW-AC 6200/256MP (PP) - RAID Prioris MX 6200

FR-B42WW-AX 6200/512 (PP) - KERNAL Prioris MX 6200

FR-B42WW-AA 6200/512 (PP) - MODEL 1 Prioris MX 6200

FR-B42WW-AC 6200/512 (PP) - RAID Prioris MX 6200

FR-B43WW-AX 6200/512MP (PP) -

KERNAL

FR-B43WW-AA 6200/512MP (PP) -

MODEL 1

FR-B43WW-AC 6200/512MP (PP) RAID Prioris MX 6200

FR-B44WW-AX 6233/512 (P2) - KERNAL Prioris MX 6200

Prioris MX 6200

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continued

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Product Description

Family Name

DIGITAL Server 3000

PowerGrade Chip Upgrade

PowerGrade Board Upgrade

PowerGrade Chip Upgrade

Model Name Part Number Description Prioris Family

Name

DIGITAL Server 3200 2266

DIGITAL Server 3200 2300

DIGITAL Server 3000 PowerGrade Kit

FR-B44WW-AA 6233/512 (P2) - MODEL 1 Prioris MX 6200

FR-B45WW-AA 6300/512 (P2) - KERNAL N/A

FR-B45WW-AX 6300/512 (P2) - MODEL 1 N/A

FR-PCB4U-AA 6200/256 (PP)

PowerGrade Chip Upgrade

FR-PCB4U-AB 6200/512 (PP)

PowerGrade Chip Upgrade

FR-PCB4U-AD 6266/512 (P2)

PowerGrade Chip Upgrade

FR-PCB4U-AE 6266/256 (P2)

PowerGrade Board Upgrade

FR-PCB4U-AF 6300/512 (P2)

PowerGrade Chip Upgrade

Prioris MX 6200 Series PowerGrade

Prioris MX 6000 Series PowerGrade

Prioris MX 6200 Series PowerGrade

Prioris MX 6000 Series PowerGrade

PowerGrade Board Upgrade

DIGITAL Server 5000 PowerGrade Kit

FR-PCJ2U-AB 6300/512 (P2)

PowerGrade Board Upgrade

Prioris MX 6000 Series PowerGrade

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Product Description

Pentium Pro vs Pentium II Comparison Chart

Item Pentium P ro Pentium II

Clock Speed 200 MHz 266 MHz or 300 MHz System Bus Speed 66 MHz 66 MHz Form Factor Socket 8 (PGA) Single Edge Contact (SEC)

cartridge Number of CPUs 2 2 L1 Cache

(instruction/Data) L2 Cache Internal External (in SEC cartridge) L2 Bus Speed Full Speed Half Speed L2 ECC Yes 512 KB only L2 Cache Size 256/512 KB 512 KB MMX Instructions No Yes Memory All ECC All ECC Type SIMM (EDO and Fast

Maximum 1 GB 512 MB

16 KB 32 KB

DIMM (EDO)

Page)

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Updates

Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet.

For product information, use the address:

http://www.windows.digital.com

For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver updates, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

Product Description

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Server Software and Utilities

Introduction

This chapter describes the utilities supplied with the server. Server utilities include:

ServerWORKS Quick Launch  This software is used to install a network

•

operating system onto the server. The CD-ROM also contains various drivers and on-line documentation.

System Configuration Utility (SCU)  This utility is available to configure the

•

server when relocating, adding, or removing EISA/ISA/PCI expansion boards and when changing the server’s factory-defined settings. The SCU is available on the Quick Launch CD-ROM.

RAID Configuration Utility  This utility is available for RAID-ready servers

•

only. This utility is available to configure the RAID array. The RAID configuration utility is available on the Quick Launch CD-ROM.

BIOS Upgrade Utility  This utility is available to update or restore the

•

server’s BIOS. The BIOS Upgrade Utility is available on the Internet.

SCSI

•

the installed Adaptec wide Ultra SCSI adapters and wide Ultra SCSI devices. The SCSI

Diagnostics  This utility is used to verify server operation. The diagnostics

•

utility is available on the Quick Launch CD-ROM.

Utility  This utility is available to configure and view settings of

Select

Utility is available each time the server boots.

Select

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Server Software and Utilities

ServerWORKS Quick Launch

ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the

Launch Getting Started

guide.

Creating Diskettes and Viewing On-line Documentation

Use the following procedure to create diskettes using the Quick Launch CD-ROM and to view on-line product documentation.

1. Power on the server and boot the ServerWORKS Quick Launch CD-ROM.

2. Select the “User Documentation” button to view on-line product documentation.

3. From the Quick Launch Main Screen, select the “Installations & Utilities” button and then the Utility tab to create driver and utility diskettes.

4. Insert a DOS-formatted diskette into drive A, and choose the utility or driver you wish to copy and select Continue.

5. Repeat this procedure for all the utilities and drivers you wish to copy.

ServerWORKS Quick

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Server Software and Utilities

System Configuration Utility (SCU)

The server was pre-configured at the factory using the System Configuration Utility (SCU). This means that the server’s hardware (processor modules, memory, cache, mass storage devices, expansion boards, etc.) has been identified and configured for optimum performance. If configuration changes are required, DIGITAL recommends that the SCU be used along with the information provided in this section.

Refer to “Starting the SCU” described later in this section. Refer to Chapter 3, “SCU Features,” for more details about the SCU. Refer to the ServerWORKS Quick Launch Getting Started guide and the

README.TXT file, which is located on the Quick Launch CD-ROM, for additional information.

When to Run the SCU

Always run the SCU each time you add, remove, or relocate ISA, PCI and/or EISA expansion boards to reconfigure server resources (IRQs). Always run the SCU if the main logic board changed, or after adding a processor module.

If the main logic board changes or a processor module is added, run the SCU (select the option “Configure Computer”) to update the serial numbers of the components. For more information on how to change the serial numbers, refer to Chapter 4, “Obtaining Information About The Server.”

Typically, the server displays a message such as

F1 to Continue

instructions displayed on the SCU screens.

. Select how to access and run the SCU by following the

Run SCU Utility.....Press

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Server Software and Utilities

Configuring Expansion Boards

Each time you add, remove, or relocate any EISA/ISA/PCI expansion board, you need to run the SCU to identify their operating characteristics, server resource requirements, and slot locations. Based on this information, the SCU will then automatically assign the proper server resources to EISA expansion boards, enable PCI boards, and inform you as to what jumper or switch settings need to be manually set on ISA expansion boards to avoid resource conflicts.

The SCU identifies an expansion board’s operating characteristics and resource requirements through Configuration (.CFG) files. These files contain main logic board, EISA, PCI, and ISA expansion board vital characteristics and the server resources they require for proper operation. Before configuring the server, copy the CFG files (and overlays if applicable) supplied with the additional EISA expansion boards to either the SCU directory on the hard disk drive or to the SCU diskette.

As an added feature, the SCU creates and stores all setup changes in a System Configuration (.SCI) file. This file is automatically generated when the SCU runs. Afterwards, this SCI file can be used on any DIGITAL Server th a t i s identically configured and can serve as a backup to the EISA configuration stored in NVRAM memory.

Starting the SCU

The SCU is located on the ServerWORKS Quick Launch CD-ROM disc. The SCU options are shown in Figure 2-1. If this is the first time using the SCU, it is recommended that you select “Learn About Configuring your Computer” for detailed information on using the SCU. If this is a subsequent session, refer to the appropriate sections in this chapter to change the server’s configuration.

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Server Software and Utilities

Start the SCU in one of three ways:

1. During the Quick Launch boot process, if a DOS partition was created, the SCU was copied to the partition on the hard disk drive. This allows you to run the SCU anytime from the DOS partition.

At the MS-DOS prompt change to the SCU directory and type:

SCU.BAT

2. Creating a bootable SCU diskette by using the Quick Launch CD-ROM and selecting the the

Utilities

page, select the appropriate BIOS level for the server that the

Installations & Utilities

button and then the

Utilities

page. On

SCU is being created for (if this is being done on the server, the default BIOS that is highlighted is the BIOS of that server)

Afterwards, run the SCU anytime using the SCU diskette.

3. The SCU can also be ran by inserting the Quick Launch CD-ROM disc, rebooting the server, and pressing and holding the right [ALT] key during the boot process to display the SCU.

NOTE:

If EISA ( in s om e c as es , PCI) cards hav e been added to the server, the SCU will be invoked aut om atically when booted from the Quick Launch CD-ROM dis c . The .SCI file is not saved when using this m ethod to run the SCU.

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Server Software and Utilities

Welcome Screen

Main Menu

Set Date Set Time

Learn About Configuring

Your Computer

Maintain System

Configuration Diskette

Step 1: Important EISA Configuration Information Step 2: Add or Remove Boards Step 3: View or Edit Details Step 4: Examine Switches or Print Report Step 5: Save and Exit

Create a Backup SCI File Load a Backup SCI File Copy/Update CFG Files Copy/Update SCI Files Delete CFG Files Delete SCI Files Return to the Main Menu

Note:

message displays: The following changes have automatically been made: [ Action: ]

Figure 2-1 . SC U M a in Me nu Opt ions

Configure Computer

See Note

If new boards are found, the following

Configure Computer

With System

Default

See Note

DEC0045

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Server Software and Utilities

Using the SCU

To use the SCU:

1. Turn on the server and allow the Power-On Self Test (POST) to complete. If POST detects an error refer to Chapter 4, “Troubleshooting,” and take the

appropriate steps to correct the problem. After the problem has been resolved, restart the server.

2. Start the SCU using one of the three methods described previously.

3. Press [Enter] to display the SCU introductory screen.

NOTE:

selected menu item. Press [F1] at anytim e to display a help screen. Press [Esc] to remove a help screen.

4. If no configuration errors appear, the Welcome screen displays. Press [Enter] to display the Main menu. If a configuration error appears, the Welcome screen displays information

about the error and then prompts you to reconfigure the server.

5. Step through the menu items to familiarize yourself with the SCU.

The SCU contains help pop-up screens for any

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Server Software and Utilities

SCU Keyboard Function Keys

The following table lists the keyboard function keys used to scroll through the menu screens, and select specific menu items in the SCU.

Keyboard Key Function

[↓] Moves the cursor down one menu item. [↑] Moves the cursor up one menu item.

] Moves the cursor one character to the right.

[

→

] Moves the cursor one character to the left.

[

←

[Enter] Displays the available user-selectable settings for the highlighted option or

[F6] View, change, or lock available resources for the highlighted option. [F10] Press [F10] to complete a step. [F1] Displays the selected menu item’s help screen. [Esc] Returns the monitor screen to the previously selected menu item.

selects the highlighted menu item.

Configure Computer

This option provides step-by-step instructions on how to configure the server when adding, removing, or relocating expansion boards and when changing operating parameters.

Select one of the following menu options:

“Configure Computer with System Default”  Loads the SCU default

•

settings. “Configure Computer”  Instructions are displayed. Complete the

•

instructions if you are performing an initial configuration on the server. If this is a subsequent configuration, refer to the appropriate menu item to update the server’s configuration.

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Server Software and Utilities

Setting the Date and Time

Use these two SCU options to reset the date and time maintained by the server’s battery.

To access this menu item:

1. Start the SCU using one of the three methods described in “Starting the SCU.”

2. Press [Enter] to display the SCU main menu.

3. Configure the server for the current date and time by selecting the and

Set Time

options.

Maintain System Configuration Diskette

Select this option to maintain Configuration (CFG) files and System Configuration Information (SCI) files.

To access this menu item:

1. Start the SCU using one of the three methods described in “Starting the SCU.”

2. Press [Enter] to display the SCU main menu.

3. Select the then press [Enter].

4. Select a menu item and complete the displayed instructions for that item.

Afterwards, the following menu options are available:

Create a backup SCI file

•

Load a backup SCI file

•

Copy/update CFG files

•

Copy/update SCI files

•

Delete CFG files

•

Maintain System Configuration Diskette

Set Date

option, and

Delete SCI files

•

Return to the Main Menu

•

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Server Software and Utilities

RAID Configura tion Ut ility

RAID-ready DIGITAL Servers in c lude a RAID adapter and RAID configuration utility. The RAID configuration utility appears when booting the server with the ServerWORKS Quick Launch CD-ROM disc. Use this utility to configure the RAID array.

NOTE:

Ultra SCSI system. Use the RAID configuration utility t o disable support for Ultra SCSI if y ou ar e c onfiguring nonUltra devices.

Refer to the RAID User’s Manual on the Quick Launch CD-ROM.

The DIGITAL Server is shipped configured as an

BIOS Upgrade Utilit y

All servers have BIOS software in a flash (ROM) chip located on the main logic board. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as keyboard and disk drives.

Upgrade the server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. The “BIOS upgrade” switch (SW1-

1) on the main logic board must be set to ON before upgrading the system BIOS.

BIOS upgrades are available on the Internet. For technical support, use the address:

http://www.windows.digital.com/support/support.asp

For access directly to the software library for BIOS and driver updates, use the address:

http://www.windows.digital.com/~ftp/00-index.stm

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Server Software and Utilities

CAUTION:

upgrading the server BIOS.

When upgrading the BIOS, remove any video option cards and enable the onboard SVGA. In the rare event that you may need to use the crisis recovery diskette, the system will require that the onboard SVGA be used in this mode.

SCSI

Select

The DIGITAL Se r ve r co m e s w i th a n onboard Adaptec 7880 SCSI controller and the SCSI settings without opening the server.

Use SCSI

Check factory default settings for each device on the wide Ultra

•

Change SCSI device settings that might conflict with other SCSI devices.

•

Perform low-level formatting on new wide Ultra SCSI disk drives.

•

To start the S C SI Press [Ctrl] + [A] when the Adaptec BIOS banner appears during the boot process

and before the end of the device information display.

Utility

configuration utility. This utility allows you to change SCSI controller

Select

to:

Select

A crisis recovery diskette should be created before

configuration utility:

SCSI bus.

NOTE:

Ultra SCSI system. Use the SCSI support for Ult r a S CS I if you are conf igur ing non- Ultra devices.

The DIGITAL Server is shipped configured as an

utility to disable

Select

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Server Software and Utilities

Diagnostics

Diagnostic software is shipped with every DIGITAL Server on th e Qu i ck Launch CDROM. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). The diagnostic software includes:

AMIDiag base diagnostic (processors, memory, and main logic board

•

components tests) from American Megatrends DIGITAL vendor extended tests (SCSI, network, storage, and RAID)

•

Extensive on-line help and the

•

The diagnostic program is a stand-alone MS-DOS package that can be run from diskettes or from the DOS partition on the server’s hard disk drive.

To access the supplied diagnostic software:

During the server installation process, the diagnostic software will be

•

automatically copied to a subdirectory on the DOS partition (only if the user selected the option to create a DOS partition). This allows you to run the diagnostic software from the DOS partition created.

AMIDiag User’s Guide

2-12

Using the Quick Launch CD-ROM, you can create bootable diagnostic

•

software diskettes. This allows you to run the diagnostic software using the diskettes you created.

NOTE:

diagnostics to disk ettes and then use these diskettes to run the diagnostics on t he s er v er .

DIGITAL strongly recommends that you copy the

Page 38

Server Software and Utilities

To run the diagnostics from the DOS partition, perform the following:

1. Boot the server and select MS-DOS from the boot menu.

2. At the MS-DOS prompt, type:

C:\diag\diagnose.bat

3. Select MS-DOS again and the diagnostics will load. Once the diagnostics begin, the main menu appears.

To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following:

1. Insert the Quick Launch CD-ROM into the drive and boot the server or from a PC or workstation, use Windows File Manager or Explorer and run:

2. From the Quick Launch main menu, select

3. Select the

<cd-rom>:\QLAUNCH.EXE.

tab and then select the server model.

Utilities

Installations & Utilities.

4. Insert a blank MS-DOS formatted diskette into drive A and select

Diagnostics

5. Select

6. Choose the next diagnostic diskette from the list and then select

Continue

. Afterwards, remove the diskette for safekeeping.

Continue

Create all the diskettes labeled “Diagnostics.”

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SCU Features

Introduction

After entering the SCU, you can edit a variety of resources and configure the server for the most optimized condition. The following tables list the SCU options that are available in

the SCU

3-1

Page 40

SCU Features

System - DIGITAL Server 3100/3200

Menu Fields Settings Comments

System processor type

System processor clock

System base memory

System extended memory

System extended memory mode

System reserved resources

System BIOS language

(1)

Factory default setting

Not user selectable Displays the type of the processor that is

Not user selectable Displays the clock of the processor that is

Not user selectable Displays the amount of base (conventional)

[memory amount], AT-bus space disabled

[memory amount], AT-bus space enabled at F00000h, 1M

Compatibility Non-compatibility

Not user selectable Displays the SCU configuration and file

Not user selectable English only.

(1)

resident on the main logic board.

memory each time the server boots. Displays the amount of extended memory

each time the server boots. You can select disabling or enabling one of

three memory ranges that could be used by expansion boards.

Selects the means for supporting extended memory above 64 MB. Select [Compatibility] for using conventional service in BIOS.

Select [Non-Compatibility] for memory support above 64 MB when using Windows NT v3.1 or above.

overlay information. Reserved resources are also shown.

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System Management Group

Menu Fields Settings Comments

System reserved resources

Main logic board information

Processor module information

(1)

Factory default setting

Asset number Always shown as installed. Select [Enter] to display

Asset number Select [Enter] to display main logic board information

Asset number Select [Enter] to display processor module

SCU Features

the Asset number of the server. The Asset number can be changed by the user.

including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset number is the only item that can be changed by the user.

information including Asset number, Serial number, Artwork Revision number, Model number, and System ID. The Asset number is the only item that can be changed by the user.

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SCU Features

Diskette Drive Group

Menu Fields Settings Comments

Integrated diskette controller

Diskette drive A Not Installed

Diskette drive B Not Installed

Exchange diskette drives

Diskette write protection

(1)

Factory default setting

Enabled Disabled

5.25” 360 KB drive

5.25” 1.2 MB drive

3.5” 720 KB drive

3.5” 1.44 MB drive

3.5” 2.88 MB drive

5.25” 360 KB drive

5.25” 1.2 MB drive

3.5” 720 KB drive

3.5” 1.44 MB drive

3.5” 2.88 MB drive Disabled

Enabled

Disabled Enabled

(1)

Enables or disables the onboard diskette controller. The onboard diskette controller must be disabled if an external diskette controller performs the interfacing to the diskette drives.

Sets the size and density of diskette drives.

(1)

Sets the size and density of diskette drives.

Allows you to logically exchange physical diskette drive designation. Enabling this function allows you to boot diskette software that is compatible with physical drive B: instead of physical drive A:.

Enables or disables the selected diskette drives to be write-protected at the disk drive level. Enabling this option means writing data to a diskette is prohibited. However, you can still read data from the diskette.

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Boot Options Group

Menu Fields Settings Comments

Boot option A: then C:

Boot sequence preference

POST errors Enabled

Diskette check Enabled

Summary screen Enabled

(1)

Factory default setting

C: then A: C: only A: only

Embedded PCI SCSI PCI slots

Disabled

(1)

SCU Features

Each time the server boots, it will load the operating system from the sequence selected.

Select the channel that the boot device will be attached to. If the boot device is attached to a PCI expansion board, select the PCI slots option and the server will boot from the first boot device found attached to a PCI expansion board as it scans the PCI bus.

If enabled, the server pauses and displays POST errors. To continue, Press <F1>.

Enabling this option forces the server to verify the diskette type during boot.

Enables or disables the ability to display the server’s configuration during boot.

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SCU Features

Integrated Peripherals Group

Menu Fields Settings Comments

Video type VGA or EGA

Monitor type Color

Mouse port Disabled

Parallel port Disabled

Serial port 1 Disabled

Serial port 2 Disabled

(1)

Factory default setting

CGA 80 columns Monochrome

Monochrome

Enabled

Compatible mode

Bi-Directional Mode

EPP 1.7 mode EPP 1.9 mode

ECP mode

Enable at: 3F8h-3FFh (IRQ4) Enable at: 2F8h-2FFh (IRQ3) Enable at: 3E8h-3EFh (IRQ4) Enable at: 2E8h-2EFh (IRQ3) Enable at: 3F8h-3FFh (IRQ11) Enable at: 2F8h-2FFh (IRQ10) Enable at: 3E8h-3EFh (IRQ11) Enable at: 2E8h-2EFh (IRQ10)

(1)

Sets the video controller type.

Sets the type of monitor connected to the server: Color or Monochrome.

Enables or disables the onboard PS/2 style mouse port.

Selects the Enhanced Parallel Port (EPP) mode.

Selects the standard printer connection.

Selects the PS/2 compatible mode to receive data.

Selecting EPP 1.7 or EPP 1.9 is based on what EPP version th e printer supports. If you are not sure what version the printer supports, use the default setting.

Sets the Extended Capabilities Port (ECP) mode.

Enables or disables onboard serial port 1 at the specified address and IRQ.

Enables or disables onboard serial port 2 at the specified address and IRQ.

continued

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Menu Fields Settings Comments

Embedded PCI SCSI

Embedded PCI Ethernet

(1)

Factory default setting

(1)

Installed Not installed

(1)

Installed Not installed

When installed, this device will be recognized by the server. When not installed, this device will not be recognized by the server and will be ignored during the PCI scan sequence.

SCU Features

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SCU Features

Keyboard Features Group

Menu Fields Settings Comments

NumLock Auto

Key Click Disabled

Keyboard autorepeat rate

Keyboard autorepeat delay

(1)

Factory default setting

(1)

Off On

Enabled 30/sec

26.7/sec

21.8/sec

18.5/sec

13.3/sec 10/sec 6/sec 2/sec

1/4 sec 1/2 sec 3/4 sec 1 sec

(1)

Selects the power on state for Numlock. If Auto is selected, the server turns on Numlock if it detects a numeric keypad.

Enables or disables the audible key click feature.

Sets the number of times a second to repeat a keystroke while holding the key down.

Sets the delay time after a key is held down before it begins to repeat a keystroke.

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Shadow Options Group

Menu Fields Settings Comments

Shadow video BIOS ROM

Shadow C8000hCBFFFh

Shadow CC00hCFFFFh

Shadow D0000hD3FFFh

Shadow D4000hD7FFFh

Shadow D8000hDBFFFh

Shadow DC000hDFFFFh

(1)

Factory default setting

Enabled Disabled

Disabled Enabled

(1)

SCU Features

The main logic board reserves an area of DRAM for a copy of video BIOS ROM. This DRAM called “shadow memory” is write-protected and has the same addresses as the video BIOS ROM locations. When shadowing video BIOS ROM, the ROM image is copied into an appropriate area in DRAM. This increases the server’s performance because the video BIOS instructions are in fast DRAM instead of low speed ROM. For PCI VGA devices, video BIOS is always shadowed in C0000h-C7FFFh, regardless of this field’s setting.

Allows you to disable or enable the shadowing request for optional ROM at the corresponding addresses.

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SCU Features

Security Options Group

Menu Fields Settings Comments

Supervisor password Not installed

User password Not installed

Password on boot Enabled

Quick lock hot-key Disabled

Diskette access Supervisor

Network server Disabled

System backup reminder

Virus check reminder Disabled

(1)

Factory default setting

Installed

Disabled

Alt-Ctrl-F1 through Alt-Ctrl-F12

User

Enabled

Disabled Daily Weekly Monthly

Daily Weekly Monthly

(1)

Allows you to set a supervisor password. If set, you will be prompted to enter a password prior to

accessing the SCU.

(1)

Can only be set in the condition that the Supervisor password is set. This password functions with “Password on Boot” or “Quick Lock Hot-Key.”

Enables or disables password entry on boot. If enabled, the server will prompt you to enter the password, either the User password or the Supervisor password.

Enables or disables the Quick Lock function. When enabled, you can lock both the keyboard and PS2 mouse by pressing the defined hot key, Alt-Ctrl-[key].

During the lock state, if a user password is entered, the keyboard and PS2 mouse will function again.

If set to supervisor, the diskette can only be accessed if the server is booted via a supervisor password. Otherwise, the diskette is free to be accessed.

When enabled, the server does not require a keyboard to function and therefore, keyboard error messages which might occur during POST will be ignored.

Allows you to display a backup reminder message at boot (daily, every Monday, or the 1st of every month).

Allows you to display a virus check reminder message at boot (daily, every Monday, or the 1st of every month).

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Cache Options Group

Menu Fields Settings Comments

L1 cache Not user selectable;

L2 cache Not user selectable;

Cache system BIOS ROM

Cache video ROM Enabled

(1)

Factory default setting

Always enabled

(1)

Enabled Disabled

(1)

Disabled

Advanced Control Group

Menu Fields Settings Comments

Processor to PCI Write Posting

PCI to DRAM pipeline

APIC & MP table Disabled

Error correction code

PCI parity check Enabled

(1)

Factory default setting

Disabled Enabled

MPS 1.1 MPS 1.4

Enabled Disabled

Disabled

(1)

SCU Features

Indicates that the processor L1 cache is enabled.

Indicates that the processor L2 cache is enabled.

Enables or disables caching request for server BIOS ROM (F0000h to FFFFFh).

Enables or disables the server to cache the video BIOS in the C000 to C7FFh segment.

When enabled, allows processor writes to the PCI to be posted in the compatibility OPB chipset.

Enables pipelining of PCI to DRAM write cycles.

Applicable to single processor configurations only, always enabled for Multi-Processing (MP) operating system configurations. When set to MPS 1.1 or MPS

1.4, the processor’s Advanced Programmable Interrupt Controll e r (APIC) is enabled, and the MP table used by MP operating systems will be created.

: This parameter must be disabled for NetWare

Note

3.12 single processor systems. Enables or disables the Error Correction Code (ECC).

Enables or disables the PCI parity checking.

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SCU Features

EISA or PCI Devices Group

Menu Fields Settings Comments

EISA [slot#] - [device] Edit resources provided by the expansion

PCI [slot#] - [device] PCI function 1

Embedded - [device] PCI function 1

Embedded - PCI VGA controller PCI function 1

Standard VGA resources Enabled

Enabled Disabled

Disabled

board’s vendor. Please refer to the menu displayed on this item.

Whenever PCI devices are installed in the PCI slots, the device is automatically added. You can enable or disable this device. If enabled, set the related resources based on the menu the SCU displays. The [device] is either SCSI or Ethernet.

Three kinds of PCI devices can be identified as Embedded devices. The first are onboard PCI devices. The second are the PCI devices beyond 10 PCI devices that have been identified and shown as the normal PCI devices. The third are the PCI devices that share the same IRQ with the PCI devices displayed as the normal PCI devices. When enabled, all the resources shown on the menu can be changed.

Onboard PCI VGA device.

Enables or disables the compatible VGA resources.

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Troubleshooting

Introduction

This chapter provides troubleshooting information. The sections that follow describe specific problems, probable causes, and recommended actions to pursue if the server fails. Information includes:

Initial Troubleshooting

•

Diagnostics

•

Obtain Server Information Using the SCU and Server Management

•

Software Server status and POST Messages

•

Processor Voltage and Temperature Ranges

•

Advanced Troubleshooting

•

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Troubleshooting

Initial Troubleshooting

Follow these general procedures to troubleshoot the DIGITAL server.

Record all configuration information and have it readily available.

•

Turn off the server, wait until all hard disk drives completely spin down, and

•

then turn it back on. Ensure that all cables and connections are secure.

•

Make sure all necessary video, printer, and application device drivers are

•

properly installed. Try not to troubleshoot more than one problem at a time.

•

Try to duplicate the problem.

•

Run the diagnostic software.

•

Run the SCU.

•

Run the SCSI or RAID configuration utility if you have problems after

•

connecting devices.

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Diagnostics

The diagnostic software is a versatile tool that can be used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST). Run the diagnostic software in the following situations:

The server fails to boot or load the operating system software.

•

The server fails to boot or load the operating system software after adding

•

additional hardware such as more memory, additional processors, additional SCSI devices, or expansion boards.

The operating system hangs repeatedly and no changes have been recently

•

added to the software such as service packs or a new application. You suspect a server hardware failure.

•

You want to validate server operation.

•

An intermittent hardware problem exists.

•

Troubleshooting

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Troubleshooting

Running the Diagnostics

To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure:

1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server.

2. Use the arrow keys to highlight the desired test.

3. Press [Enter].

For additional troubleshooting information refer to the AMIDiag User’s Guide, located under “Additional Documentation” on the Quick Launch CD-ROM.

Running Quick Tests or Groups of Tests

Function keys can be used to select and run groups of tests. A list of function keys is available by pressing the F9 key. The following list includes examples of how to run Quick Tests or Groups of Tests.

To run Quick Test, press F8 to select tests, then F10 to run all the selected

•

tests.

4-4

To run all Memory tests, press F6 to select tests listed on the menu, then

•

press F10 to run all the selected tests. To run all tests from all menus, press F7 to select all tests, then press F10 to

•

run all the selected tests.

Page 55

Running DIGITAL Vendor Extended Tests

To run D IGITAL V endor Extended Tests from a diskette:

1. Inse rt th e D IGITA L Vendor Extended Tests diskette for the selected device and then boot the server or type

Troubleshooting

A:\DMENU

2. Select the desired test.

Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

Running Diagnostics Tests from the Hard Disk Drive

To run diagnostic tests from the server’s hard disk drive, perform the following:

1. Boot the system and select

2. At the C:\> prompt, type:

\DIAG\DIAGNOSE.BAT

This setup s th e CON FIG.SYS and AUTOEXEC.BAT files to run the diagnostics and reboots the server. Select MS-DOS again, then the diagnostics will load. Note that the original CONFIG.SYS and AUTOEXEC.BAT are restored before the diagnostics load.

3. Select the test or group of tests using the arrow keys and function keys previously defined. DIGITAL Vendor Extended Tests can also be run from

User

menu.

the

MS-DOS

from the

Boot

menu.

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Troubleshooting

Obtaining Information about the Server

The DIGITAL Se r ve r p ro v ides the following system information for the main logic board and the processor module configured on the server:

Asset number  User definable field for tracking these components

•

Part number  DIGITAL pa rt n u m b e r

•

Revision number  Board assembly revision number

•

Serial number  Serial number of the board assembly

•

Artwork number  Revision of the printed circuit board

•

The System ID is also located on the main logic board and processor module. The System ID contains the following information:

Model number  Server model number

•

Serial number  Server serial number

•

System asset number  User definable field for tracking the system

•

4-6

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Troubleshooting

The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1).

Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components. In addition, the software can detect when changing the server configuration by adding or removing either component.

You can obtain information about the server’s configuration by running the SCU or by using ServerWORKS management software.

Asset# Part# Revision# Serial# Artwork# System ID

DIGITAL

3100/3200

Server (System ID)

Processor Module

Asset# Part# Revision# Serial# Artwork# System ID System Asset#

Main Logic Board

DEC01072

Figure 4-1 . D IGITA L Server Component Information

4-7

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Troubleshooting

Obtaining Information Using the SCU

Use the SCU to check the Serial number, Revision number, and Asset number for the main logic board and Pentium Pro or Pentium II processor configured in the server. For example, if you change the main logic board or processor module in the server, you must run the SCU to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory. The SCU will check the new main logic board or processor module and detect the System ID mismatch.

View the details for the main logic board or processor module by selecting either the main logic board or processor module. Once selected, the Serial number, Revision number, and Asset number display. The SCU then lists the server model number and server serial number information stored on the main logic board or processor module. Confirm the correct model number and serial number. This data is available on the label located on the server back panel.

Obtaining Information Using Server Management Software

The DIGITAL se r ve r i s s hipped with the DIGITAL Se rv e rWOR K S M anager software. ServerWORKS Manager is a workgroup and server management product for DIGITAL’s fa m i l y o f s e rv e rs . Se r ve r WOR KS Manager uses the Simple Network Management Protocol (SNMP) environment to assist the Network or Server administrator by constantly monitoring the network for problems.

DIGITAL Ser ve r WOR KS Manager is based on an open architecture that enables seamless integration and interoperability with popular enterprise management software packages such as Computer Associates’ Unicenter2 TNG, HewlettPackard’s OpenView UX for Windows, and IBM’s Netview/6000 AIX. Also included with ServerWORKS Manager are Network Operating System (NOS) Agents for Windows NT V3.51 and V4.0, Novell NetWare V3.12 and V4.x, and SCO UNIX V5.0. The OS/2 NOS includes its own agent and can also be managed from ServerWORKS Manager.

4-8

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Troubleshooting

DIGITAL Ser ve r WOR KS Manager allows the Network or Server Administrator to perform the following functions on the server:

Manage DIGITAL PC pri n t, file, and application servers supported by

•

DIGITAL ser ve r s u s ing a Windows-based graphical user interface (GUI) for point and click simplicity.

Display server component information that provides critical information such

•

as processor and file system utilization and information about the network interface.

Automatically build a database of the network by Autodiscovering all SNMP

•

network resources and display the nodes discovered during Autodiscovery on a color-coded topological map.

Poll all network devices at intervals defined by the administrator.

•

Perform an in-depth network analysis to continuously monitor the status of

•

the network. Set alarms and alerts for specified events on all network devices, as well as

•

the network itself, to spot problems early and avoid costly downtime.

Refer to th e D IGITAL S e rv e rWOR K S M anager Overview and Installation Guide for more information on how to use ServerWORKS Manager to view and be notified of events on the server.

You can also manage the DIGITAL Server wi th o th e r S N MP -b a s e d managers.

Refer to th e D IGITAL S e rv e rWOR K S M anager Overview and Installation Guide for more information.

Displaying Server Status Using the Hardware

There are two types of information displayed when the DIGITAL Server is operating:

Normal status messages

•

Error messages

•

During normal operation, Power-On Self Test (POST) and boot messages are displayed on the monitor. Some error messages are also displayed by the server fault status LEDs.

These messages can also be seen by using the DIGITAL ServerWORK S M anager to monitor the server.

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Troubleshooting

Server Fault Status

Description Server Fault LED Indicators

No power, server ready, power ON default Off Off Off Off Shutdown, fan fault Off Off Off On Shutdown, over temperature Off Off On Off Shutdown, voltage fault Off Off On On No terminator 1 Off On Off Off Wait for system boot Off On Off On Wait for processor active Off On On Off No terminator 2 Off On On On Bank 0 fault (J15) On Off Off Off Bank 1 fault (J16) On Off Off On Bank 2 fault (J17) On Off On Off Bank 3 fault (J18) On Off On On Reserved On On Off Off Reserved On On Off On Reserved On On On Off Processor module fail On On On On

LED4 LED3 LED2 LED1

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Troubleshooting

Server Status: Processor Temperature Sensing

Component Possible Failures Result

Processor temperature sensing:

For Pentium Pro processor

The temperature exceeds 85 °C (185 °F)

The temperature exceeds 90 °C (194 °F)

Warning beep. Server shuts down after five

minutes. Server shuts down.

For Pentium II processor

The temperature exceeds 75 °C (167 °F)

The temperature exceeds 80 °C (176 °F)

Warning beep. Server shuts down after five

minutes. Server shuts down.

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Troubleshooting

POST Messages

The following table lists the messages, both normal and error, that will display on the server’s monitor during POST and any beeps that might sound when an error occurs.

POST/Boot Codes

POST Code Descriptions Count Down Code

BIOS ROM checksum 1-2-2-3 Test 8742 keyboard controller 1-3-1-3 Auto size DRAM 1-3-3-1 RAM failure on address line(s) 1-3-4-1 RAM failure on data line(s) 1-3-4-3 RAM failure on data bits xxxx of high byte of m emory

bus Shadow system ROM 1-4-3-1 Unexpected interrupts test 230 2-2-3-1 Shadow miscellaneous ROMs 220 Test refresh 512K to 640K DRAM 210 Extended memory test 200 Set cache registers 190 Cache configuration 180 Real-time clock test 170 1-4-2-1 Keyboard test 160 Initial hardware interrupt 150 Co-processor test 1 40 Serial ports test 130 Parallel ports test 120

(1)

Count down codes are displayed on the server’s monitor.

(1)

Beep Codes

1-4-1-1

4-12

continued

Page 63

Troubleshooting

POST Code Descriptions Count Down Code

Initiate onboard super I/O 110 Mouse test 100 Testing diskette drives 90 Testing hard disk drives 80 Processor search 50 Searching the other processors 1-2 Option ROM checksum error 2 0 Setting time of day 10 Ready to boot 1

(1)

Count down codes are displayed on the server’s monitor.

(1)

Beep Codes

Processor Voltage and Temperature Ranges

The following tables list the processor and Voltage Regulator Module (VRM) operating voltage and temperature ranges.

Processor Voltage Range

Nominal Tolerance N ormal Voltage

Range

+12 ±10% +10.8 to +13.2 V <+9.0 V >+13.8 V +5 ±5% +4.75 to +5.25 V <+4.3 V >+5.80 V +3. 3 ±1% +3.0 to +3.6 V <+3.0 V >+3.81 V

-12 ±10% -13.2 to -10.8 V >-9.0 V <-13.8 V Vcore

Server Error Occurs

Server Shutdown Occurs

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Troubleshooting

VRM Voltag e Rang e

VRM Voltage

2.1 V +1.95 to 2.25 V <+1.89 V >+2.31 V

2.2 V +2.04 to 2.35 V <+1.98 V >+2.42 V

2.3 V +2.14 to 2.46 V <+2.07 V >+2.53 V

2.4 V +2.23 to 2.46 V <+2.16 V >+2.64 V

2.5 V +2.32 to 2.68 V <+2.25 V >+2.75 V

2.6 V +2.42 to 2.78 V <+2.34 V >+2.86 V

2.7 V +2.51 to 2.89 V <+2.43 V >+2.97 V

2.8 V +2.60 to 3.00 V <+2.52 V >+3.08 V

2.9 V +2.70 to 3.10 V <+2.61 V >+3.19 V

3.0 V +2.79 to 3.21 V <+2.70 V >+3.30 V

3.1 V +2.88 to 3.32 V <+2.79 V >+3.41 V

3.2 V +2.97 to 3.42 V <+2.88 V >+3.52 V

3.3 V +3.07 to 3.53 V <+2.97 V >+3.63 V

3.4 V +3.16 to 3.64 V <+3.06 V >+3.74 V

3.5 V +3.25 to 3.75 V <+3.15 V >+3.84 V

Power Go o d Range

Lower Limit

Upper Limit

4-14

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Advanced Troubleshooting

DIGITAL ha s a C u s to me r Replaceable Unit (CRU) process during the warranty period for:

DIGITAL monitors with screens less than 20 inches

•

Mice

•

Keyboards

•

Other parts as defined by Digital as CRUs

•

The DIGITAL CRU process provides for overnight shipment of the part directly to the customer site. Customers are billed for the specified part if they fail to return the part to DIGITAL w i thin ten days of the replacement unit shipment.

In the following troubleshooting tables, “CRU Process” means that when a process is determined to be broken, use the previously-described CRU process.

Troubleshooting

NOTE:

any specific order. They are merely a lis t of possible problems and solutions.

The following troubleshooting suggestions are not in

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Troubleshooting

Server Troubleshooting

Problem Possible Cause Action

No response when the server is turned on.

Server is not plugged in. Turn off the server, plug it in, and

No power at the wall outlet. Use another wall outlet. Main logic board failed. Replace the main logic board. Main logic board switches

incorrectly set. Processor module has

failed. Processor module switches

incorrectly set. Power supply failed. Replace the power supply.

then turn it back on again.

Set all appropriate switches.

Replace the processor module.

Make sure all switches are correctly set.

continued

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Page 67

Problem Possible Cause Action

Power is on, but there is no screen display.

Server does not boot from CD-ROM drive.

Server operates incorrectly after installing a processor module.

Brightness and contrast controls are not correctly set.

Monitor is off. Monitor cable is incorrectly

installed. Incorrect video drivers

installed. Video controller has failed. Monitor has failed. CD-ROM drive is not

connected to the Adaptec controller.

CD-ROM drive not configured as a bootable device.

CD-ROM disc is not bootable.

Processor module installed incorrectly.

SCU indicates an error after installing a processor module.

Adjust the brightness and contrast controls.

Turn on the monitor. Check all monitor connections.

Install the correct video drivers.

Replace the main logic board. Replace monitor. Connect the CD-ROM to the

Adaptec controller.

Change the CD-ROM setting to “bootable” using SCSI

Install the latest BIOS.

Reinstall processor module.

Remove processor module and reboot. If server boots without errors, replace processor module.

Troubleshooting

Select

continued

4-17

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Troubleshooting

Problem Possible Cause Action

Server operates incorrectly after installing optional expansion board.

Server operates incorrectly after installing optional memory (SIMMS/DIMMs).

Expansion board installed incorrectly.

Did not run SCU to configure expansion board after installation.

Did not install CFG file for expansion board.

Expansion board has failed.

Memory configured incorrectly.

SIMMs/DIMMs installed incorrectly.

Remove expansion board and reinstall.

Run the SCU to properly configure expansion board.

Run SCU and add CFG file (if necessary).

Remove expansion board and reboot. If server boots without errors, replace expansion board.

Reboot the server and check for any boot message to identify faulty SIMM(s)/DIMM(s).

Check that the memory configuration is according to the memory guidelines explained Chapter 5.

Remove SIMMs/DIMMs and reinstall.

4-18

SIMMs/DIMMs have failed. Processor module installed

incorrectly. Processor module failed.

Replace SIMMs/DIMMs. Reinstall processor module.

Replace processor module.

continued

Page 69

Problem Possible Cause Action

No response to keyboard commands.

No response to mouse commands.

Keyboard might be password protected by a local or remote control program.

Keyboard is not connected.

Keyboard is connected to the mouse port.

Keyboard failed. Mouse might be password

protected by a local or remote control program.

Enter the keyboard password.

Power down the server and connect the keyboard.

Power down the server and connect the keyboard to the keyboard port.

Replace the keyboard. Enter the keyboard and mouse

password.

Troubleshooting

Server operates correctly but application software does not.

Mouse is not connected.

Mouse is connected to the keyboard port.

Mouse driver not installed.

Mouse trackball dirty. Mouse failed. Application software

installed incorrectly. Having external cache

enabled causes conflict with application software.

Power down the server and connect the mouse.

Power down the server and connect the mouse to the mouse port.

Install the appropriate mouse driver.

Clean trackball. Replace the mouse. Refer to the application software

documentation. Run the SCU and disable external

cache.

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Troubleshooting

Disk Drive Troubleshooting

Problem Possible Cause Action

Server does not recognize an internal SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts.

Terminating resistors not removed from the SCSI device.

SCSI controller has failed. Loose SCSI cable. SCSI cables incorrectly

installed between SCSI controller, SCSI device, or backplane.

SCSI device has failed.

Refer to the supplied kit installation instructions.

Refer to the supplied kit installation instructions and to the storage backplane jumper configuration.

Remove terminating resistors. Refer to the supplied kit installation instructions.

Replace the main logic board. Secure all cable connections. Check all cabling.

Replace SCSI device.

continued

4-20

Page 71

Problem Possible Cause Action

Server does not recognize an external SCSI device.

SCSI device jumpers incorrectly set.

SCSI ID conflicts.

Terminating resistors not removed from the SCSI device.

SCSI controller has failed. Loose SCSI cable. SCSI cable incorrectly

installed between storage backplane and rear panel connector or external SCSI device and rear panel connector.

SCSI device has failed.

Refer to the supplied kit installation instructions.

Refer to the supplied kit installation instructions and to the storage backplane jumper configuration.

Remove terminating resistors. Refer to the supplied kit installation instructions.

Replace the SCSI controller. Secure all cable connections. Check all cabling.

Replace SCSI device.

Troubleshooting

continued

4-21

Page 72

Troubleshooting

Problem Possible Cause Action

Server does not boot from an internal SCSI hard disk drive.

Boot device not attached to the SCSI adapter at the lowest ROM address.

PCI/EISA scanning order incorrect.

Bootable CD-ROM drive not connected to the primary SCSI controller.

SCSI boot hard disk drive not formatted.

Run the SCU to define the server boot device.

Refer to the bus scanning examples in the manual.

Connect the CD-ROM to the SCSI controller.

Format the SCSI hard disk drive.

CAUTION:

hard disk drive will destroy all the data on the drive.

System Reference

Formatting the SCSI

SCSI device drivers not installed or incorrectly installed on SCSI boot hard disk drive.

Opera ting system software is not installed on the SCSI boot hard disk drive.

Requested partition does not exist.

SCSI boot hard disk drive at wrong SCSI address.

SCSI device has failed.

SCSI hard disk drive cannot read or write information.

SBB failure. Check SBB status LEDs for a

Incorrect disk drive jumper settings.

Loose or incorrectly installed cables.

SCSI hard disk drive is not correctly formatted or partitioned.

drive failure indication.

Properly install all required SCSI device drivers.

Install the appropriate operating system.

Partition the SCSI hard disk drive and then reload the operating software.

Set SCSI boot hard disk drive to lowest “primary” SCSI address.

Replace SCSI device. Refer to the supplied kit installation

instructions. Make sure all cables are correctly

installed. Format and partition as required

using the supplied operating system.

Replace the SBB.

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Page 73

SBB Troubleshooting

Problem Possible Cause Action

SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs

lit. SBB fault LED flashing. Disk drive failed and is

Disk drive hung or has failed.

spinning down.

Tape Drive Troubleshooting

Problem Possible Cause Action

Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the

Cannot write data to a tape.

Tape will not eject. Tape jammed in drive. Using a small screwdriver, rotate the

Tape write-protected. Slide the write-protect tab on the

Troubleshooting

Replace disk drive.

cassette pointing towards the drive.

cassette to the closed position.

motor shaft clockwise to bring threading mechanism to the initial loading position.

If necessary, press the ratchet mechanism to tighten the tape before ejecting.

Continue to turn the motor shaft clockwise until the tape can be lifted out of the drive mechanism and ejected from the drive.

4-23

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Troubleshooting

Monitor Troubleshooting

Problem Possible Cause Action

Monitor power indicator is not on.

No screen display. Configuration error.

Distorted, rolling, or flickering screen display, or wrong/uneven color.

Color monitor displaying monochrome.

Monitor fails to switch to high-resolution mode.

Monitor is turned off. Power cord is not

connected. No power at wall outlet. Power indicator is

defective.

Monitor brightness and contrast controls are incorrectly set.

Monitor has failed. Monitor incorrectly

adjusted. Monitor signal cable

incorrectly installed. Server was turned on

before the monitor was turned on.

Appropriate high-resolution video drivers are not installed or incorrectly installed.

Turn on the monitor. Connect the power cord to the

server. Use another outlet. Replace the monitor.

Run the SCU to configure the server for video operation.

Adjust the monitor brightness and contrast controls.

Replace monitor. Adjust accordingly.

Straighten any bent connector pins and then reconnect.

Turn off the server, turn on the monitor, then turn the server back on.

Correctly install all appropriate highresolution video drivers. Refer to the documentation supplied with the monitor.

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Page 75

CD-ROM Troubleshooting

Problem Possible Cause Action

Cannot access the CDROM drive. Error message reading drive x.

Power is on but indicator shows no activity.

Disk is spinning but drive is idle.

Device drivers not installed. No disc in the CD-ROM

drive. Incorrect SCSI ID assigned.

Tray open.

No disc or tray is open. Check cable connections.

Application software not running.

Troubleshooting

Install correct device drivers. Inser t a disc.

Make sure correct SCSI ID is assigned.

Close the tray. Insert a disc and close the tray. Make sure cables are correctly

connected. Run application software.

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Troubleshooting

Diskette Drive Troubleshooting

Problem Possible Cause Action

Target diskette drive cannot read or write information.

Diskette is not formatted. Diskette is worn or

damaged. Diskette is write-protected.

Format the diskette. Try another diskette.

Slide the write-protect switch so the hole is not visible.

Server does not boot from a target diskette drive.

Cannot write to target diskette drive.

Diskette drive is empty. Diskette write protection

enabled.

Disabled in SCU.

Drive ID incorrectly set.

Diskette drive not enabled.

Diskette boot option disabled.

Diskette does not contain start-up files.

Diskette drive is empty.

Diskette is worn or damaged.

Loose cables. Diskette drive write

protected.

Insert a diskette. Run the SCU and set the Diskette

Write Protection option to “Disabled.”

Run the SCU and enable the diskette drive.

Make sure the d rive ID is correctly set. Refer to the documentation that came with the diskette drive.

Run the SCU and enable the diskette drive.

Run the SCU and set boot option A then C.

Insert a diskette with the correct start-up files.

Insert a diskette that contains an operating system.

Try another diskette.

Secure all cable connections. Run the SCU and disable the

diskette write protection option.

4-26

Page 77

RAID Troubleshooting

Problem Possible Cause Action

SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs

lit. SBB fault LED flashing. Disk drive failed and is

SBB fault status is either on or off; fault status LED flashing.

Replaced SBB drive does not spin up to speed.

Multiple SBB drives have failed.

SBB drive not seen by RAID adapter.

Disk drive hung or has failed.

spinning down. Disk drive is active and

spinning down due to a fault.

SBB drive not seen by RAID controller.

No power available. Restore power, run the RAID

SCSI cable not connected. Incorrect SCSI termination.

Troubleshooting

Replace disk drive.

Correct the fault or replace the disk drive.

Manually rebuild the SBB drive. Remove the SBB drive, wa it 20

seconds, reinsert SBB drive. Wait one minute and then rebuild the SBB drive.

configuration utility and change the state of any failed (FLD) SBB drive to optimal (OPT).

Run the RAID configuration utility and check for bad blocks on the SBB drives. Repair any bad blocks.

Check all SCSI connections. Properly terminate the SCSI bus.

Duplicate SCSI IDs on the bus.

Defective SBB drive. SBB drive improperly

inserted. Defective RAID adapter

SCSI channels.

Check SBB drive SCSI ID settings.

Replace SBB drive. Reinsert SBB drive.

Replace the RAID adapter.

4-27

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FRU Replacement

Introduction

The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures.

NOTE:

boards, memory, and disk drives are dis c us s ed in the

System Reference

Customer installable dev ic es , such as expansion

manual.

5-1

Page 79

FRU Replacement

Server Front View

Figure Legend

1 74-50824-02 Pedestal right (x2) 2 74-50824-01 Pedestal left (x2) 3 12-39309-02 Speaker assembly, 270 mm 4 12-39657-02 Primary (system) fan 5 74-51828-01 Card guide (houses speaker and system fan ) 6 70-32554-01 Side panel assembly, frost white 7 00-PCXRJ-AD 3.5-inch, floppy disk drive, 1.44 MB, frost white 8 70-32558-01 Enclosure subassembly (without power supply), frost white 9 30-48116-02 5.25-inch, half-height SCSI CD-ROM, frost white 10 74-51977-01 Drive holder (CD-ROM, 2x) 11 70-32560-01 Front bezel door assembly, frost white 12 70-32556-01 Door assy, drive, frost white 13 12-47553-01 Key

Orderable Spare Part

Description

5-2

Page 80

FRU Replacement

Figure 5-1 . Server Front View

5-3

Page 81

FRU Replacement

Server Left-Side View (Pentium Pro Processor)

Figure Legend

1 2 3 12-39657-02 Secondary (SSB bay) fan 4 54-24580-01 or

5 21-39151-01 Real-time clock (server battery) 6 70-32544-01

7 70-32549-01 Retainer assembly (for processor module) 8 54-24590-01 Processor module without processor 9 54-24052-01 Processor module VRMs 10 20-47282-17

11 54-24576-01 or

12 30-47661-03* Power Supply, 300 W 13 12-41768-02 SCSI Terminator, 68-pin 14 17-04142-03 Cable assembly, 68-pin, SCSI-3, 1 male, 1 female (connects to external

15 17-04143-07 68-pin SCSI cable assembly (two connectors unshielded) (2) 16 17-03895-05 50-pin SCSI cable assembly (five connectors), for CD-ROM 17 12-41670-01 SCSI Terminator, 50-pin 18 17-03460-08 Flat 34-pin cable assembly (for diskette drive) 19 70-32714-01 OCP module assembly

Orderable

Description

Spare Part

54-24606-01 Backplane, Hot Swap 74-51814-01 Fan bracket (for SBB fan)

54-24580-02

70-32544-02 70-32544-03 70-32544-04

20-47283-17 20-47281-17 54-24123-AA

54-25310-01

Main logic board

: Items 4 & 11 must be used together as follows: 54-24568-01

NOTE

must be used with 54-24576-01 and 54-24568-02 must be used with 5425310-01

Single P6 200 256 cache processor module Dual P6 200 256 cache processor module Single P6 200 512 cache processor module Dual P6 200 512 cache processor module

EDO SIMM, 8MB EDO SIMM, 16 MB EDO SIMM, 32 MB EDO SIMM, 64 MB EDO SIMM, 128 MB

Module, 10/100Base-T Ethernet daughter card

: Items 11 & 4 must be used as described in item 4 above.

NOTE

SCSI knockout)

* May substitute 30-47661-01 and 17-04495-03

5-4

Page 82

FRU Replacement

Figure 5-2 . Server Left-Side View (Pentium Pro Processor)

5-5

Page 83

FRU Replacement

Server Left-Side View (Pentium II Processor)

Figure Legend

1 2

3 12-39657-02 Secondary (SSB bay) fan 4 54-24580-01 or

5 21-39151-01 Real-time clock (server battery) 6 FR-PCB4U-AE Processor module with single processor, terminator, and VRM 7 70-32549-01 Retainer assembly (for processor module) 8 54-25304-01

9 20-48989-01 Processor module VRMs 10 20-47083-D7

11 54-24576-01 or

12 30-47661-03* Power Supply, 300 W 13 12-41768-03 SCSI Terminator, 68-pin 14 17-04142-03 Cable assembly, 68-pin, SCSI-3, 1 male, 1 female (connects to external

Orderable

Description

Spare Part

54-24606-01 Backplane, Hot Swap 74-51814-01 Fan bracket (for SBB fan)

54-24580-01

54-25440-01

20-45790-D7 20-45608-D7

54-25310-01

Main logic board

: Items 4 & 11 must be used together as follows: 54-24580-01 must

NOTE

be used with 54-24576-01 and 54-24580-02 must be used with 54-25310-

01.

266 MHz processor module without processor 300 MHz processor module without processor (backward compatible)

32 MB DIMM 64 MB DIMM 128 MB DIMM

Module, 10/100Base-T Ethernet daughter card

: Items 4 & 11 must be used together as follows: 54-24580-01 must

NOTE

be used with 54-24576-01 and 54-24580-02 must be used with 54-25310-

01.

SCSI knockout

* May substitute 30-47661-01 and 17-04495-03

5-6

Page 84

FRU Replacement

DEC01097

Figure 5-3 . Server Left-Side View (Pentium II Processor)

5-7

Page 85

FRU Replacement

Labels and Nameplates

Orderable Spare Part Description

74-51963-03 Nameplate, DIGITAL Server 3100/3200 36-44556-01 Warning label, power switch 36-48211-03

36-48212-05

Label, door, DIGITAL Server 3100/3200 Label, left side panel, DIGITAL Server 3100/3200

Service Procedures

The following sections provide detailed service instructions for DIGITAL Servers .

CAUTION:

such as paper, clot h, or plastic. A s tatic discharge can be damaging even though you oft en c annot see or feel it. To prevent damage to cir c uit boards and/or com ponents:

Before touching any c ir c uit board or component, touch

•

the metal frame of the workstation to discharge any static elect r ic ity.

Keep circuit boards and c om ponents away from non-

•

conductors.

Static elect r ic ity collects on non- c onduc tors

Recommended Tools

Have the following tools available:

Multimeter (4½-inch digit)

•

Phillips screwdriver

•

Antistatic wrist strap (recommended, but not required)

•

BIOS Version Information

For access directly to the software library for BIOS and driver updates, use the address::

http://www.windows.digital.com/~ftp/00-index.stm

5-8

Page 86

FRU Replacement

Disconnecting External Devices and Power

To disconnect external devices and power, perform the following:

1. Shut down any applications that are currently running, then shut down the operating system.

2. Turn off power to all external devices connected to the server.

3. Turn the server off.

4. Unplug the power cord from the wall outlet.

5. Disconnect the monitor’s power cord from the external ac outlet and the data cable from the server.

Unlocking the Server to Access the Side Panel

1. Unlock the server’s front bezel by depressing and rotating the key 90° clockwise.

2. Afterwards, swing the bezel open. (The bezel is the hinged door running the full height of the server).

3. Once opened, the bezel can be removed by lifting it up and out.

Keylock Function

Depress and rotate the key 45° for access to the control panel and upper

•

drive bays. Depress and rotate the key 90° for access to the side panel thumbscrews

•

and SBBs.

CAUTION:

easily duplicated or replaced.

Keep the keys in a saf e plac e. They are not

5-9

Page 87

FRU Replacement

5-10

Figure 5-1 . Fr ont- Access Security Door and Front Bezel Lock

Page 88

Removing and Installing the Side Panel

1. Loosen the thumbscrews that secure the side panel to the chassis.

2. Slide the side panel to the rear of the server and then pivot it down to remove it .

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Figure 5-2 . Removing the S ide Pa ne l

DEC01048

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Page 89

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To install the side panel.

1. Pivot the side panel up and then slide it to the front of the server.

2. Secure the side panel to the chassis using the thumbscrews.

3. Close and lock the server’s front bezel.

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Figure 5-3 . Ins ta lling t he Side P a ne l

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Server Front View

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Figure

Component

Legend

A Power button

(1)

C D 3½-inch diskette drive E CD-ROM drive F Front access 5¼-inch half-height drive bays G Fault status LED label H Disk access door I Front bezel J Stabilizing feet K Storage Building Block (SBB) LED status indicators(1) L Three-way security lock

(1)

M N Reset button

(1) The four internal LED status indicators appear as one indicator with the front door closed. You must open the front door to view a specific LED fault c ode.

Power indicator Hard disk drive activity indicator

Fault status LED indicators

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Figure 5-4 . Server Front View

Page 92

Server Left Side View

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Figure

Component

Legend

A Ethernet daughter card B SBB cooling fan C Power supply D Upper drive bays E SBB storage bay F Main logic board cooling fan G Speaker H Main logic board I Pentium Pro or Pentium II processor and memory module with

retainer

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Figure 5-5 . Server Left Side View

Page 94

Server Rear View

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Figure

Component

Legend

A Four dedicated EISA expansion slots B One shared EISA/PCI expansion slot C Two dedicated PCI expansion slots D Serial ports E SVGA graphics port F Keyboard and mouse ports G 10/100Base-T connector (RJ45) H 10Base-5 connector (AUI) I 10Base-2 connector (BNC) J External wide SCSI port K ac power input plug L Voltage select switch M Network activity indicator N Network power indicator O Parallel port P SCSI knockouts Q Security hold-down bar

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M G F

C B

P A

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Figure 5-6 . Server Rear View

Page 96

Main Logic Board Connectors

Figure Legend Connector

A EISA expansion slots (1 through 5) B PCI expansion slots (1 through 3) C Serial ports D Parallel port and video port E Mouse and keyboard ports F Ethernet daughter card connector G 5 V dc power supply in H 3.3 V dc power in I Front panel switch and LED connector J Diskette drive connector K 50-pin narrow SCSI bus connector L 68-pin wide SCSI bus connector M Fan 2 connector N Pentium Pro or Pentium II processor and memory module connector O Fan 1 connector P Speaker connector Q Remote Server Management (RSM) connector R EISA slot 4 master delay jumper (J30) S EISA slot 5 master delay jumper (J31)

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L M

2 3

O P

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Figure 5-7 . Ma in Logic B oa r d C onne c t or s

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Main Logic Board Components

Figure Legend Component

A Video controller B Ethernet controller C DIP switch block (SW1) D 8031 ROM E SCSI controller F BIOS flash ROM G Real-time clock/server battery

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1 2 3

2 3

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Figure 5-8 . Ma in Logic B oa r d C om pone nt s

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Pentium Pro Processor Module Components and Connectors

Figure Legend

A Eight memory SIMM sockets B Pentium Pro processor #1 ZIF socket C Pentium Pro processor #2 ZIF socket D Voltage Regulator Module (VRM) slot, processor 2 E Voltage Regulator Module (VRM) slot, processor 1 F Frequency ratio DIP switches (SW4)

Component/Connector

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