Dcs Outdoor RF24BTR1, BH136RL, BH130RN, BH148RN, BH148RSN Warranty
...
SERVICE & WARRANTY
SERVICE ET GARANTIE
Outdoor Products
Produits d’extérieure
Customer Care
Service à la clientèle
If you own a DCS by Fisher & Paykel
product and...
...have any questions or comments?
...need an authorised technician to
service your product?
...need replacement parts or accessories?
...want to register your product?
In the USA and Canada
Contact us through our website
www.dcsappliances.com
Call us toll-free, 24/7
1.888.9.FNP.USA (1.888.936.7872)
Write to us
Fisher & Paykel Appliances Inc.
Attention: DCS Customer Care
695 Town Center Drive, Suite 180
Costa Mesa. CA 92626-1902
USA
email:
usa.customercare@fisherpaykel.com
In New Zealand and Australia
Contact us through our website
www.fisherpaykel.com
Si vous possédez un produit DCS by
Fisher & Paykel et…
...vous avez des questions ou
commentaires?
...vous avez besoin d’un technicien
autorisé pour réparer votre produit?
...vous avez besoin des pièces de
rechange ou des accessoires?
...vous voulez enregistrer votre produit?
Veuillez nous contacter par
l’intermédiaire de notre site Web
www.dcsappliances.com/customercare
Veuillez nous appeler sans frais, 24/7
1.888.9.FNP.USA (1.888.936.7872)
Veuillez nous écrire
Fisher & Paykel Appliances Inc.
Attention: DCS Customer Care
695 Town Center Drive, Suite 180
Costa Mesa. CA 92626-1902
USA
email:
usa.customercare@fisherpaykel.com
Call us toll free, 24/7
in New Zealand: 0800 372 273
in Australia: 1300 650 590
email:
customer.care@fp.co.nz
customer.care@fp.com.au
US CA
LIMITED WARRANTY (OUTDOOR PRODUCTS)
How can you get your product serviced?
READ FIRST
Read the product’s user guide to check that you’re familiar with its normal operation.
Your product may not need servicing.
Read carefully through the terms of the warranty below.
THEN GET IN TOUCH
Contact DCS Customer Care if:
you believe your product has a defect
covered by warranty. You’ll need to have
ready the product’s model & serial numbers
(see the table opposite for where you can
find these) and proof of its date of purchase.
you want service for a product defect that
is not or no longer covered by warranty.
you have any questions or need information.
What are our & your liabilities under warranty, what’s covered and for how long?
OUR PROMISE TO YOU
In the relevant warranty period and with the coverage and payment terms as detailed
below and in the table opposite, we (Fisher & Paykel Appliances Inc., the warrantor)
guarantee to repair or replace a defective part or product anywhere in the United States
and Canada. This warranty covers defects in material or workmanship, occurring during
normal installation, use, and maintenance.
Contact your installer or dealer if:
you believe your product has a defect
due to incorrect installation. Such
defects are not covered by warranty.
received a damaged product. Fisher
& Paykel is not responsible for
shipping damage.
IF WE CANNOT REPAIR
If we cannot repair a defective part of the product after a reasonable number of
attempts, at our option we may replace the part or the product, or provide you with a
full refund of the purchase price of the product, excluding installation and other charges.
SERVICE PROVIDER & HOURS
All service under warranty shall be provided by Fisher & Paykel Appliances Inc. or its
Authorized Service Agent during normal business hours.
PROOF OF PURCHASE
You may be required to provide reasonable proof of the product’s date of purchase
before it can be serviced under warranty.
TRAVEL & SHIPPING COSTS
Our technician will travel to the location of the product at our expense, except if the
product is installed:
in Alaska or
in a motor vehicle, boat or similar mobile facility or
in a geographically isolated location with limited or restricted access,
in which case you must bring the product or mobile construction containing it to the
service center at your expense or pay for the technician’s travel to the location of the
product.
2
US CA
HOW LONG
TYPE OF PRODUCT
#location of serial number
label
OUTDOOR GRILLS
#bottom right corner of
landing ledge (behind
drip tray handle)
OUTDOOR
GRILL CART
#CAD carts: left bulkhead in
LP tank compartment
#CSS cart: inside of cart
door
OUTDOOR GRILL
ACCESSORIES
(Griddle Plate, Hybrid Sear
Burner, Covers, Grilling
Tools/Tool Set, Insulated
Jackets, Wok, Wok Ring,
Skewer Set)
#Insulated Jackets: adjacent
to opening for grill manifold
outlet
Other accessories are not
serialized.
CARTS AND LIBERTY
ACCESSORIES
(Side Shelves, CAD-BND,
BND-CNR, CAD Back Bar,
Cutting Boards, Solid
Surface Tops, Blue Ice
Pack, Bottom Cover & Trash
Bins for LP tank drawer,
Sink/Drain kit, Leveling
Legs)
#CAD Side Shelf: on bottom
of tray
#CAD-BND: inside of the
rear panel
Other accessories are not
serialized.
continued
AFTER
PURCHASE
BY FIRST
OWNER?
2 years
5 years***
Life time***
(Defined as
normal
domestic
use and service
for the lifetime
of the original
owner)
2 years
5 years**
1 year
Life time***
(subject to
the definitions
and conditions
as noted in
OUTDOOR
GRILLS)
1 year
WHAT’S
COVERED?
Entire product Material & labor Free of charge*
Radiant trays
Radiant tray side
rails
Drip Pan
Stainless steel
grill burners
Stainless steel
grill cover
Burner box
Cooking grates
Grill racks
Entire product Material & labor Free of charge*
Stainless steel
WE PAY FOR
Material Free of charge*
Material Labor
Material Labor
COST TO
YOU
assemblies
Entire product Material & labor Free of charge*
Cooking grates
Material Labor
for Hybrid Sear
Burner
Entire product Material & labor Free of charge*
EN
3
TYPE OF PRODUCT
#location of serial number
label
OUTDOOR STORAGE
SOLUTIONS
(Pantry, Drawers, Trash Bin,
Beverage Chiller, Bottle
Holder, Access Doors &
Drawers)
#Pantry unit: rear wall, above
top drawer.
#Drawer units: right side
chassis above slide for lowest
drawer.
#Trash bin: top of chassis, right
front corner.
#Beverage centre: right side of
chassis below trim.
#Bottle holder: base of chassis,
right front.
#Access doors: underside of
top frame member, above
doors.
#Access drawers: top center of
left bulkhead in LP tank drawer
compartment.
HOW LONG
AFTER
PURCHASE
BY FIRST
OWNER?
2 years
5 years**
US CA
WHAT’S
COVERED?
Entire product Material & labor Free of charge*
Stainless steel
assemblies
WE PAY FOR
Material Labor
COST TO
YOU
OUTDOOR STORAGE
1 year
Entire product Material & labor Free of charge*
SOLUTIONS
ACCESSORIES
(Bottom Cover & Trash Bins
for LP tank drawer)
Accessories are not serialized.
OUTDOOR
2 years
Entire product Material & labor Free of charge*
REFRIGERATION
#Fridge and Tapper: left inside
wall of liner
#Drawers: bottom left-front
corner of cabinet liner
#Ice maker: left inside wall of
liner
continued
4
5 years
Sealed
Refrigeration
system
(compressor,
evaporator,
condenser,
filter dryer, and
connecting
tubing).
Material Labor
TYPE OF PRODUCT
#location of serial number
label
OUTDOOR
REFRIGERATION
ACCESSORIES
(Wrapper Kits, Solid
Surface Tops, Drain Pump,
Caster Kit, Mug Rail)
#Wrapper kits: inside of the
right or left panel
Other accessories are not
serialized.
OUTDOOR
WARMING DRAWER
#inside of drawer chassis,
front right
SIDE BURNERS
#bottom right corner of
landing ledge (behind drip
tray handle)
HOW LONG
AFTER
PURCHASE
BY FIRST
OWNER?
1 year
2 years
5 years
2 years
5 years***
US CA
WHAT’S
COVERED?
Entire product Material & labor Free of charge*
Entire product Material & labor Free of charge*
Stainless steel
assemblies
Entire product Material & labor Free of charge*
Structural
integrity interior
& exterior body
parts.
WE PAY FOR
Material Labor
Material Labor
COST TO
YOU
EN
PATIO HEATER
#right end of housing,
adjacent to gas inlet
PATIO HEATER
2 years
5 years**
1 year
Entire product Material & labor Free of charge*
Stainless steel
components
(except emitter
screen)
Entire product Material & labor Free of charge*
Material Labor
ACCESSORIES
(Remote Control)
#Back of housing
*except in Alaska. The Warranty is the same except that you must pay to ship the Product to the service shop
or for the service technician’s travel to your home.
Note:
Canada: Products for use in Canada must be purchased through the Canadian distribution channel to ensure
regulatory compliance.
** Excluding surface corrosion and discolouration.
*** Should corrosion occur to the degree of non-performance, replacement parts will be furnished.
This does not apply if the unit was subjected to other than normal residential use.
5
US CA
What are the conditions of the warranty coverage detailed above?
This warranty extends to the original and any succeeding owner of a DCS by Fisher &
Paykel outdoor product purchased for ordinary single-family home use.
The warranty period extends from the date of purchase by the original owner.
Your product must have a defect that occurred in normal domestic use. Commercial
use is not covered. See further below for examples of what else is NOT covered by the
warranty.
You must have reasonable proof of the date of purchase.
The product must be in the country where it was purchased. In Canada, the product
needs to have been purchased through the Canadian distribution channel to ensure
regulatory compliance.
If you have an installation problem, contact your dealer or installer. You are responsible
for providing adequate electrical, exhaust and other connection facilities.
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