Dcs Outdoor BH148RN, BH148RSN, RF24RE3, BGA36IJS, BGA48IJS Warranty
...
SERVICE & WARRANTY
SERVICE ET GARANTIE
Outdoor Products
Produits d’extérieure
Customer Care
Service à la clientèle
If you own a DCS by Fisher & Paykel
product and...
...have any questions or comments?
...need an authorised technician to
service your product?
...need replacement parts or accessories?
...want to register your product?
Contact us through our website
www.dcsappliances.com/customercare
Call us toll-free, 24/7
1.888.9.FNP.USA (1.888.936.7872)
Write to us
Fisher & Paykel Appliances Inc.
Attention: DCS Customer Care
695 Town Center Drive, Suite 180
Costa Mesa. CA 92626-1902
USA
email: customer.care@fisherpaykel.com
Si vous possédez un produit DCS by
Fisher & Paykel et…
...vous avez des questions ou
commentaires?
...vous avez besoin d’un technicien
autorisé pour réparer votre produit?
...vous avez besoin des pièces de
rechange ou des accessoires?
...vous voulez enregistrer votre produit?
Veuillez nous contacter par
l’intermédiaire de notre site Web
www.dcsappliances.com/customercare
Veuillez nous appeler sans frais, 24/7
1.888.9.FNP.USA (1.888.936.7872)
Veuillez nous écrire
Fisher & Paykel Appliances Inc.
Attention: DCS Customer Care
695 Town Center Drive, Suite 180
Costa Mesa. CA 92626-1902
USA
email: customer.care@fisherpaykel.com
US CA
LIMITED WARRANTY (OUTDOOR PRODUCTS)
How can you get your product serviced?
READ FIRST
Read the product’s user guide to check that you’re familiar with its normal operation.
Your product may not need servicing.
Read carefully through the terms of the warranty below.
THEN GET IN TOUCH
Contact DCS Customer Care if:
you believe your product has a defect
covered by warranty. You’ll need to have
ready the product’s model & serial numbers
(see the table opposite for where you can
find these) and proof of its date of purchase.
you want service for a product defect that
is not or no longer covered by warranty.
you have any questions or need information.
What are our & your liabilities under warranty, what’s covered and for how long?
OUR PROMISE TO YOU
In the relevant warranty period and with the coverage and payment terms as detailed
below and in the table opposite, we (Fisher & Paykel Appliances Inc., the warrantor)
guarantee to repair or replace a defective part or product anywhere in the United States
and Canada.
Contact your installer or dealer if:
you believe your product has a defect
due to incorrect installation. Such
defects are not covered by warranty.
received a damaged product. Fisher
& Paykel is not responsible for
shipping damage.
IF WE CANNOT REPAIR
If we cannot repair a defective part of the product after a reasonable number of
attempts, at our option we may replace the part or the product, or provide you with a
full refund of the purchase price of the product, excluding installation and other charges.
SERVICE PROVIDER & HOURS
All service under warranty shall be provided by Fisher & Paykel Appliances Inc. or its
Authorized Service Agent during normal business hours.
PROOF OF PURCHASE
You may be required to provide reasonable proof of the product’s date of purchase
before it can be serviced under warranty.
TRAVEL & SHIPPING COSTS
Our technician will travel to the location of the product at our expense, except if the
product is installed:
in Alaska or
in a motor vehicle, boat or similar mobile facility or
in a geographically isolated location with limited or restricted access,
in which case you must bring the product or mobile construction containing it to the
service center at your expense or pay for the technician’s travel to the location of the
product.
2
TYPE OF PRODUCT
continued
#location of serial number
label
OUTDOOR GRILLS
#bottom right corner of
landing ledge (behind
drip tray handle)
OUTDOOR GRILL
CART
#CAD carts: left bulkhead
in LP tank compartment
#CSS cart: inside of cart
door
OUTDOOR
ACCESSORIES
(Drawers,
Waste Basket,
Beverage Chiller,
Pantry)
#Pantry unit: rear wall,
above top drawer.
#Drawer units: right side
chassis above slide for
lowest drawer.
#Trash bin: top of chassis,
right front corner.
#Beverage centre: right
side of chassis below trim.
#Bottle holder: base of
chassis, right front.
#Access doors: underside
of top frame member,
above doors.
#Access drawers: top
center of left bulkhead
in LP tank drawer
compartment.
#Insulated jackets:
adjacent to opening for
grill manifold outlet
HOW LONG
AFTER
PURCHASE
BY FIRST
OWNER?
2 years
5 years***
Life time***
(Defined as
normal
domestic
use and service
for the lifetime
of the original
owner)
2 years
5 years**
2 years
5 years**
US CA
WHAT’S
COVERED?
Entire product Material & labor Free of charge*
Radiant trays
Radiant tray side
rails
Drip Pan
Stainless steel
grill burners
Stainless steel
grill cover
Burner box
Cooking grates
Grill racks
Entire product Material & labor Free of charge*
Stainless steel
assemblies
Entire product Material & labor Free of charge*
Stainless steel
assemblies
WE PAY FOR COST TO YOU
Material Free of charge*
Material Labor
Material Labor
Material Labor
EN
3
TYPE OF PRODUCT
#location of serial number
label
OUTDOOR
REFRIGERATORS
#Fridge and Tapper: left
inside wall of liner
#Drawers: bottom leftfront corner of cabinet
liner
#Ice maker: left inside wall
of liner
#Wrapper kits: inside of
the right or left panel
#CAD-BND: inside of the
rear panel
OUTDOOR
WARMING DRAWER
#inside of drawer chassis,
front right
SIDE BURNERS
#bottom right corner of
landing ledge (behind drip
tray handle)
HOW LONG
AFTER
PURCHASE
BY FIRST
OWNER?
2 years
5 years
2 years
5 years
2 years
5 years***
US CA
WHAT’S
COVERED?
Entire product Material & labor Free of charge*
Sealed
Refrigeration
system
(compressor,
evaporator,
condenser,
filter dryer, and
connecting
tubing).
Entire product Material & labor Free of charge*
Stainless steel
assemblies
Entire product Material & labor Free of charge*
Structural
integrity interior
& exterior body
parts.
WE PAY FOR COST TO YOU
Material Labor
Material Labor
Material Labor
PATIO HEATER
#right end of housing,
adjacent to gas inlet
*except in Alaska. The Warranty is the same except that you must pay to ship the Product to the service shop
or for the service technician’s travel to your home.
Note:
Canada: Products for use in Canada must be purchased through the Canadian distribution channel to ensure
regulatory compliance.
** Excluding surface corrosion and discolouration.
*** Should corrosion occur to the degree of non-performance, replacement parts will be furnished.
This does not apply if the unit was subjected to other than normal residential use.
4
2 years
5 years**
Entire product Material & labor Free of charge*
Stainless steel
components
(except emitter
screen)
Material Labor
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