DBA smartalk User Manual

SmarTalk
User Guide
the quickest way to get the most out of your new SmarTalk phone
Using the speakerphone
buttons to enter the number and make a call without the handset. Face the SmarTalk and speak in a normal voice. Press handset during a call, lift the handset.
Adjust volume Press M
Redialing
Putting a call on hold
press the
If SmarTalk probably pressed a button. Press until nothing happens in the display. Then answer.
If SmarTalk asks for you get to “Entering Station Name” on page 12.
to end the call. To switch from speakerphone to
during a call by pressing either – or +.
to mute or ‘unmute’ your own voice.
Dial
: press
Line
button on which the call is held.
rings and you can’t answer
: press , then press number
twice.
Hold
: press
Station Name Here
. To get the call back,
, you’ve
Cancel
several times,
, ignore it until

BUT before anything else, you need to know...

How the arrow buttons work
How Shift, primary, and secondary button functions work
How the Cancel button works
How the Select button works
How the Save button works
If you try to figure this out on your own, you’ll be here all day. If you use the Guide it’ll take half an hour.
So read on...

You need to know...

How primary and secondary button functions work
Callers
Dial
How the Shift button works
How the Save button works
How the Cancel button works
Every SmarTalk button can have a primary and a secondary function. For example, on the secondary function is
To use the primary function, press the use the secondary function, press
Whenever you press lower right end of the display.
If you change your mind, press
You have to press to save entries or finish things.
Cancel
Press also press numbers, to throw away changes instead of saving them. In fact, if you can’t figure out what’s going on, you can press
Cancel
Cancel
to get you out of anything and start again.
Callers
Shift
, an up arrow appears at the
Shift
first, then press the
to exit from a menu or function. You can
when you are entering names or
.
Dial
Shift
, then
Shift
again to cancel.
Dial
button, the
button. To
Callers
Save
.
button,
How the Select button works
How the buttons work
Press the with a displayed item or menu. When scrolling through lists of things, or looking through menu items, press
Select
something with a mouse button to
Use these buttons to select things, to scroll through lists, or to move the cursor in the display.
Select
button to choose the option, or to work
to choose something. It’s like clicking on
select
it.

You’ll also need to know this, but maybe later...

The difference between a SmarTalk alone, and in groups. .........go to page 6
How lists work............................................................................ go to page 18
How to give SmarTalk your own name, time, and date .............go to page 10

You’ll also want to be able to...

Use the Directory and speed dialing .......................................... go to page 23
Assign station buttons and use the Intercom............................. go to page 15
Make three-way calls, or conference calls................................. go to page 30

If you read this now, you’ll save time later...

Changing button functions......................................................... go to page 38
Displaying information about calls .............................................go to page 33
Monitoring other stations ........................................................... go to page 16
Editing numbers before dialing ..................................................go to page 32
Auto redialing............................................................................. go to page 31
Paging ....................................................................................... go to page 29
A detailed Table of Contents is next.
An index is at the back of the Guide.
Enjoy!!
SmarTalk User Guide

Contents

Introduction to SmarTalk 1
SmarTalk Explained........................................................ 1
How SmarTalk Works...................................................... 2
How the Buttons Work..................................................... 3
How the Display Works ................................................... 5
Icons................................................................................ 6
Moving Around in the Display.......................................... 8
Setting Basics 9
Introduction ..................................................................... 9
Changing Settings........................................................... 9
Setting Time.................................................................. 10
Setting Date .................................................................. 11
Entering Station Name .................................................. 12
Having Fun With the Name Field .................................. 13
Adjusting Ring............................................................... 14
Assigning Station Buttons ............................................. 15
Labeling a Button .......................................................... 17
Using Lists 18
How Lists Work ............................................................. 18
Directory Structure ........................................................ 18
Entering Directory Items................................................ 18
Fixing a Partial Directory Item ....................................... 20
Changing Directory Items.............................................. 21
Locking and Unlocking Directory Items ......................... 21
Linking Speed Dial Buttons........................................... 22
Using the Directory........................................................ 23
Using the Dialed List ..................................................... 23
Using the Callers List .................................................... 24
Deleting from Lists......................................................... 25
Copying from Dialed or Callers List to Directory............ 25
Changing Items in the Dialed and Callers Lists............. 26
Calling 27
Making Calls.................................................................. 27
Using the Handset......................................................... 27
Using the Speakerphone............................................... 27
Adjusting Handset and Speakerphone Volume............. 27
Using the Intercom ........................................................ 28
Paging........................................................................... 29
Using Speed Dial Buttons ............................................. 29
iv Contents
SmarTalk User Guide
Transferring Calls...........................................................30
Establishing Three-Way Calls........................................30
Redialing ........................................................................31
Redialing a Busy Number ..............................................31
Editing a Number Before Dialing ....................................32
Answering 33
Answering Calls .............................................................33
Displaying Caller Information .........................................33
Holding and Retrieving a Call.........................................34
Answering Second Calls ................................................34
Displaying Active and Held Calls....................................35
Answering Intercom .......................................................35
Using Do Not Disturb .....................................................36
Retrieving Messages......................................................37
Buttons Menu 38
Button Functions ............................................................38
Changing Button Functions............................................38
Safety, Regulations, Warranty 41
Safety Instructions..........................................................41
Regulatory Statements...................................................41
Product Specifications....................................................43
Product Warranty ...........................................................43
Troubleshooting SmarTalk 44
SmarTalk Concerns .......................................................44
Custom-calling and Centrex Services 45
Using Custom-calling Services.......................................45
Getting Other Custom-calling Services ..........................46
Troubleshooting Custom-calling Services ......................47
Glossary 48
Index 49
Contents v

Introduction to SmarTalk

SmarTalk Explained

SmarTalk is a can use SmarTalk in a group with other SmarTalks, or alone. You can set up speed-dialing, and a list of your most-often called telephone numbers. Make calls with the handset, or hands-free with the speakerphone. With the speakerphone you can include others in the room in conference calls. Adjust the volume as you speak, and mute SmarTalk for privacy. Built into SmarTalk are all sorts of functions, and if you want more custom-calling or Centrex services, you can order them from your local telephone company or service provider. Every button has two functions, many of which you can change to suit your own needs. The SmarTalk display is easy to read, and tells you a great deal about what happens on your own SmarTalk while you’re out, as well as what is going on in your group of SmarTalks.
Click on a button or in the display to find out more.
smart
phone, flexible, and powerful. You
SmarTalk User Guide
Introduction to SmarTalk 1
SmarTalk User Guide

How SmarTalk Works

The illustration shows the basic grouping of SmarTalk buttons by function. Your SmarTalk may have different labels on some buttons.
Press a has up to three lines.
Press a a station to transfer a call. Station buttons are only on SmarTalks in groups. They’re linked only if there’s a box in the display above them.
Press a
Press characters.
Press of SmarTalk.
A description of each button and button type is in the following pages.
2 Introduction to SmarTalk
line button
station button
speed dial button
number buttons
control buttons
to select an external line. SmarTalk
to dial a linked station or to select
to dial a linked Directory item.
for numbers, letters, or special
to operate many basic functions

How the Buttons Work

To use the primary function, press the button. To use the secondary function, press appears in the display, press the button.

Button Functions

Line 1, Line 2, Line 3
Station buttons
Intercom
Page
Display more information, or move the
Cancel
Del
Select
Save
Shift
Speed Dial
Messages
Send
Directory
Auto Rdl
Dial
Callers
SmarTalk User Guide
Shift
, then when an up arrow
Select an external line.
Speed dial another station in the group,
or select a station to transfer a call. There’s a primary link if there’s a box in the display above the button.
Select the intercom line.
Page all SmarTalk speakerphones in your group.
cursor in the display.
Exit from a menu or function, or reject an editing change.
Delete single characters or list entries.
Select the displayed option.
Save entries or choices.
Select the secondary function of a button by pressing this button first.
Speed dial a linked Directory item.
Display the message log.
Send a call-me message and turn on the message light at another station in your group.
Display the Directory.
Redial a busy number.
Call a displayed number or display the Dialed list.
Display the Callers list.
Introduction to SmarTalk 3
SmarTalk User Guide
Flash
DND
Setup
Transfer
Hold
Signal that special instructions will follow. It is used to access some Centrex and custom-calling services.
Turn the Do Not Disturb function on or off.
Display the setup menu.
Put a call on hold to transfer it.
Put an outside call on hold.
Press sound control buttons to control sound on the speaker and handset.
−−−−
++++
Adjust the volume of the handset,
speakerphone, or ringer.
M
Mute. Turn the handset or speaker
microphone on or off.
Speakerphone. Turn on the
speakerphone instead of the handset.
4 Introduction to SmarTalk

How the Display Works

The display shows text and icons to give information about the status of SmarTalk. The display is blank only if SmarTalk is not receiving power. The illustration shows an example of a SmarTalk that is powered, and in use.
Text can display name, number, time, date, length of call, prompts, and menu options.
If you have a long SmarTalk, the display looks like this:
SmarTalk User Guide
If you have a short SmarTalk, the display looks like this:
Introduction to SmarTalk 5
SmarTalk User Guide

Icons

Line and Station Status Icons

Icon Line Status Station Status Intercom Status
flashing
flashing
X flashing
X flashing
Icons show the status of lines, handset, speakerphone, batteries, and use of the
Twenty seconds after a power failure, all flashing display icons, including battery icons, stop flashing.
Icons for line status appear above the Line buttons. If your SmarTalk is in a group, icons for station, or intercom status appear directly above the buttons. They show the primary-function status only. Station and intercom information are not on a solo SmarTalk.
Line icons are always present in the display. If no icon appears above a line or Intercom button, the button function has not been assigned. If no icon appears above a station button, the button has not been linked. Please also see “Assigning Station Buttons” on page 15.
Not in use Not in use Not in use
Busy In use
Handset in use Handset in use Handset in use
Speakerphone in use
Ringing Ringing Ringing
On hold
On exclusive hold
Do Not Disturb
Shift
button.
Speakerphone in use
Speakerphone in use
6 Introduction to SmarTalk

Battery Icons

Normal operation is when the SmarTalk is receiving power through the line cord. No battery icon appears when SmarTalk operates normally with good batteries.
Replace the NiCad batteries every five years.
SmarTalk User Guide
Battery Icon

Shift Icon

Whenever you press lower right end of the display.
outline flashing, inside flashing
outline on, inside on
outline on, inside flashing
outline flashing, inside off
Normal Operation
During Power Failure
Fast charging
Good
Fair Fair
Poor Poor
Shift
, an up arrow appears at the
Introduction to SmarTalk 7
SmarTalk User Guide

Moving Around in the Display

To enter or edit information in the display, press or to move the cursor.
When you open a list or a menu, the first item is displayed. Press
A right arrow ( you can hold down
Three periods after a menu option mean you need to
Select
press
For example, in the Setup menu, when you see
Buttons…
press
or to scroll through the items.
→→→→
) at the end of a call-me message means
to display the next level of options.
Select
to display more information.
to see the options.
8 Introduction to SmarTalk

Setting Basics

Introduction

The basic settings of a SmarTalk are: time, date, and station name.
These settings can be changed. However, if you change the time and date on a SmarTalk that is in a group, your changes will change every other SmarTalk in the group.
If you should happen to set the wrong date or time, this will be corrected by a signal on the next incoming call through your telephone company.

Changing Settings

SmarTalk comes from the factory with basic settings, and sometimes with a few items in the Directory.
Set up a SmarTalk for a new user by changing the basic settings for time, date, and station name.

Getting Out of Things

Press start again.
Cancel
SmarTalk User Guide
repeatedly to get out of something and

Using Setup Mode

Use setup mode to set and change the time, the date, the station name, and the functions of buttons.
Tip Press
Setting Basics 9
Shift
Press setup mode.
Cancel
Press
Cancel
Setup
, then
to get out of setup mode.
repeatedly to return to the basic display.
to put the SmarTalk into
SmarTalk User Guide

Setting Time

The displayed time can be either 24 hour or 12 hour.
Example
Press these buttons
Shift Setup Select
1 3 0 7
Shift Save Cancel
Procedure
For 12-hour time to display, with a time of 1:07 p.m.:
To set the time:
1. Press
2. Press number buttons to enter the time as 24-hour time. If the time is correct, press type of time.
3. Press to select a display of either 24 Hour or 12 Hour time.
If you select 12-hour type of time, it doesn’t display until you save your settings, and return to the main display.
4. Press
Cancel
To see this in the display
Time: 15:34 24 Hour
Time: 13:07 24 Hour
Time: 13:07 12 Hour
Your Name
1:07 Sat Apr 20
Shift
Shift
to get out of the setup mode.
then
, then
Setup,
Save
Select
then
to move past the time to the
to save your entry, then press
.
10 Setting Basics

Setting Date

SmarTalk User Guide
Example
Press these buttons
Shift Setup
Shift Save Cancel
Procedure
2 0 0 0
For Tuesday, May 2, 2000:
Select
To set the date:
1. Press
The cursor is under the day of the week.
2. Press
3. Press
4. Press to move to the day, then select with .
5. Press to move to the year, then press number buttons to enter the year.
6. Press
Cancel
To see this in the display
Date: Sat Apr 20 1997
Date: Tue Apr 20 1997
Date: Tue May 20 1997
Date: Tue May 23 1997
Date: Tue May 23 2000
Your Name
1:07 Tue May 23
Shift
to select a different day.
to move to the month, then select with and .
Shift
to get out of the setup mode.
, then
, then
Setup
, then
Save
to save your entry, then press
, then press
Select
.
Setting Basics 11
SmarTalk User Guide

Entering Station Name

SmarTalk has a station name whether it’s in a group or not. You can enter up to 15 characters, including spaces, for the station name.
To delete a character, put the cursor in the space and
Shift, Del
press
.
Example
Press these buttons
Shift Setup
7 7 7 7
Shift Save Cancel
Procedure
2 6
To enter the name SAM in upper-case letters:
Select
To set the station name:
1. Press
The cursor is in a blank space for the first letter, or under the first letter of a name.
2. Press a numbered button to select and enter an upper­case letter, then press
To delete a character, put the cursor in the space and press
3. Press
Cancel
4. To enter the station name in upper- and lower-case letters, search for the letters with the
Or use the ! button for vowels, and the # button for some lower-case letters, then the through the rest of them.
To see this in the display
Station Name: _
Station Name: SAM
SAM
1:07 Tue May 23
Shift
Shift, Del
Shift
to get out of the setup mode.
, then
, then
Setup
.
Save
, then , then press
to move to the next space.
to save your entry, then press
Select
.
and buttons,
or buttons to scroll
12 Setting Basics
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