DBA smartalk User Manual

SmarTalk
User Guide
the quickest way to get the most out of your new SmarTalk phone
Using the speakerphone
buttons to enter the number and make a call without the handset. Face the SmarTalk and speak in a normal voice. Press handset during a call, lift the handset.
Adjust volume Press M
Redialing
Putting a call on hold
press the
If SmarTalk probably pressed a button. Press until nothing happens in the display. Then answer.
If SmarTalk asks for you get to “Entering Station Name” on page 12.
to end the call. To switch from speakerphone to
during a call by pressing either – or +.
to mute or ‘unmute’ your own voice.
Dial
: press
Line
button on which the call is held.
rings and you can’t answer
: press , then press number
twice.
Hold
: press
Station Name Here
. To get the call back,
, you’ve
Cancel
several times,
, ignore it until

BUT before anything else, you need to know...

How the arrow buttons work
How Shift, primary, and secondary button functions work
How the Cancel button works
How the Select button works
How the Save button works
If you try to figure this out on your own, you’ll be here all day. If you use the Guide it’ll take half an hour.
So read on...

You need to know...

How primary and secondary button functions work
Callers
Dial
How the Shift button works
How the Save button works
How the Cancel button works
Every SmarTalk button can have a primary and a secondary function. For example, on the secondary function is
To use the primary function, press the use the secondary function, press
Whenever you press lower right end of the display.
If you change your mind, press
You have to press to save entries or finish things.
Cancel
Press also press numbers, to throw away changes instead of saving them. In fact, if you can’t figure out what’s going on, you can press
Cancel
Cancel
to get you out of anything and start again.
Callers
Shift
, an up arrow appears at the
Shift
first, then press the
to exit from a menu or function. You can
when you are entering names or
.
Dial
Shift
, then
Shift
again to cancel.
Dial
button, the
button. To
Callers
Save
.
button,
How the Select button works
How the buttons work
Press the with a displayed item or menu. When scrolling through lists of things, or looking through menu items, press
Select
something with a mouse button to
Use these buttons to select things, to scroll through lists, or to move the cursor in the display.
Select
button to choose the option, or to work
to choose something. It’s like clicking on
select
it.

You’ll also need to know this, but maybe later...

The difference between a SmarTalk alone, and in groups. .........go to page 6
How lists work............................................................................ go to page 18
How to give SmarTalk your own name, time, and date .............go to page 10

You’ll also want to be able to...

Use the Directory and speed dialing .......................................... go to page 23
Assign station buttons and use the Intercom............................. go to page 15
Make three-way calls, or conference calls................................. go to page 30

If you read this now, you’ll save time later...

Changing button functions......................................................... go to page 38
Displaying information about calls .............................................go to page 33
Monitoring other stations ........................................................... go to page 16
Editing numbers before dialing ..................................................go to page 32
Auto redialing............................................................................. go to page 31
Paging ....................................................................................... go to page 29
A detailed Table of Contents is next.
An index is at the back of the Guide.
Enjoy!!
SmarTalk User Guide

Contents

Introduction to SmarTalk 1
SmarTalk Explained........................................................ 1
How SmarTalk Works...................................................... 2
How the Buttons Work..................................................... 3
How the Display Works ................................................... 5
Icons................................................................................ 6
Moving Around in the Display.......................................... 8
Setting Basics 9
Introduction ..................................................................... 9
Changing Settings........................................................... 9
Setting Time.................................................................. 10
Setting Date .................................................................. 11
Entering Station Name .................................................. 12
Having Fun With the Name Field .................................. 13
Adjusting Ring............................................................... 14
Assigning Station Buttons ............................................. 15
Labeling a Button .......................................................... 17
Using Lists 18
How Lists Work ............................................................. 18
Directory Structure ........................................................ 18
Entering Directory Items................................................ 18
Fixing a Partial Directory Item ....................................... 20
Changing Directory Items.............................................. 21
Locking and Unlocking Directory Items ......................... 21
Linking Speed Dial Buttons........................................... 22
Using the Directory........................................................ 23
Using the Dialed List ..................................................... 23
Using the Callers List .................................................... 24
Deleting from Lists......................................................... 25
Copying from Dialed or Callers List to Directory............ 25
Changing Items in the Dialed and Callers Lists............. 26
Calling 27
Making Calls.................................................................. 27
Using the Handset......................................................... 27
Using the Speakerphone............................................... 27
Adjusting Handset and Speakerphone Volume............. 27
Using the Intercom ........................................................ 28
Paging........................................................................... 29
Using Speed Dial Buttons ............................................. 29
iv Contents
SmarTalk User Guide
Transferring Calls...........................................................30
Establishing Three-Way Calls........................................30
Redialing ........................................................................31
Redialing a Busy Number ..............................................31
Editing a Number Before Dialing ....................................32
Answering 33
Answering Calls .............................................................33
Displaying Caller Information .........................................33
Holding and Retrieving a Call.........................................34
Answering Second Calls ................................................34
Displaying Active and Held Calls....................................35
Answering Intercom .......................................................35
Using Do Not Disturb .....................................................36
Retrieving Messages......................................................37
Buttons Menu 38
Button Functions ............................................................38
Changing Button Functions............................................38
Safety, Regulations, Warranty 41
Safety Instructions..........................................................41
Regulatory Statements...................................................41
Product Specifications....................................................43
Product Warranty ...........................................................43
Troubleshooting SmarTalk 44
SmarTalk Concerns .......................................................44
Custom-calling and Centrex Services 45
Using Custom-calling Services.......................................45
Getting Other Custom-calling Services ..........................46
Troubleshooting Custom-calling Services ......................47
Glossary 48
Index 49
Contents v

Introduction to SmarTalk

SmarTalk Explained

SmarTalk is a can use SmarTalk in a group with other SmarTalks, or alone. You can set up speed-dialing, and a list of your most-often called telephone numbers. Make calls with the handset, or hands-free with the speakerphone. With the speakerphone you can include others in the room in conference calls. Adjust the volume as you speak, and mute SmarTalk for privacy. Built into SmarTalk are all sorts of functions, and if you want more custom-calling or Centrex services, you can order them from your local telephone company or service provider. Every button has two functions, many of which you can change to suit your own needs. The SmarTalk display is easy to read, and tells you a great deal about what happens on your own SmarTalk while you’re out, as well as what is going on in your group of SmarTalks.
Click on a button or in the display to find out more.
smart
phone, flexible, and powerful. You
SmarTalk User Guide
Introduction to SmarTalk 1
SmarTalk User Guide

How SmarTalk Works

The illustration shows the basic grouping of SmarTalk buttons by function. Your SmarTalk may have different labels on some buttons.
Press a has up to three lines.
Press a a station to transfer a call. Station buttons are only on SmarTalks in groups. They’re linked only if there’s a box in the display above them.
Press a
Press characters.
Press of SmarTalk.
A description of each button and button type is in the following pages.
2 Introduction to SmarTalk
line button
station button
speed dial button
number buttons
control buttons
to select an external line. SmarTalk
to dial a linked station or to select
to dial a linked Directory item.
for numbers, letters, or special
to operate many basic functions

How the Buttons Work

To use the primary function, press the button. To use the secondary function, press appears in the display, press the button.

Button Functions

Line 1, Line 2, Line 3
Station buttons
Intercom
Page
Display more information, or move the
Cancel
Del
Select
Save
Shift
Speed Dial
Messages
Send
Directory
Auto Rdl
Dial
Callers
SmarTalk User Guide
Shift
, then when an up arrow
Select an external line.
Speed dial another station in the group,
or select a station to transfer a call. There’s a primary link if there’s a box in the display above the button.
Select the intercom line.
Page all SmarTalk speakerphones in your group.
cursor in the display.
Exit from a menu or function, or reject an editing change.
Delete single characters or list entries.
Select the displayed option.
Save entries or choices.
Select the secondary function of a button by pressing this button first.
Speed dial a linked Directory item.
Display the message log.
Send a call-me message and turn on the message light at another station in your group.
Display the Directory.
Redial a busy number.
Call a displayed number or display the Dialed list.
Display the Callers list.
Introduction to SmarTalk 3
SmarTalk User Guide
Flash
DND
Setup
Transfer
Hold
Signal that special instructions will follow. It is used to access some Centrex and custom-calling services.
Turn the Do Not Disturb function on or off.
Display the setup menu.
Put a call on hold to transfer it.
Put an outside call on hold.
Press sound control buttons to control sound on the speaker and handset.
−−−−
++++
Adjust the volume of the handset,
speakerphone, or ringer.
M
Mute. Turn the handset or speaker
microphone on or off.
Speakerphone. Turn on the
speakerphone instead of the handset.
4 Introduction to SmarTalk

How the Display Works

The display shows text and icons to give information about the status of SmarTalk. The display is blank only if SmarTalk is not receiving power. The illustration shows an example of a SmarTalk that is powered, and in use.
Text can display name, number, time, date, length of call, prompts, and menu options.
If you have a long SmarTalk, the display looks like this:
SmarTalk User Guide
If you have a short SmarTalk, the display looks like this:
Introduction to SmarTalk 5
SmarTalk User Guide

Icons

Line and Station Status Icons

Icon Line Status Station Status Intercom Status
flashing
flashing
X flashing
X flashing
Icons show the status of lines, handset, speakerphone, batteries, and use of the
Twenty seconds after a power failure, all flashing display icons, including battery icons, stop flashing.
Icons for line status appear above the Line buttons. If your SmarTalk is in a group, icons for station, or intercom status appear directly above the buttons. They show the primary-function status only. Station and intercom information are not on a solo SmarTalk.
Line icons are always present in the display. If no icon appears above a line or Intercom button, the button function has not been assigned. If no icon appears above a station button, the button has not been linked. Please also see “Assigning Station Buttons” on page 15.
Not in use Not in use Not in use
Busy In use
Handset in use Handset in use Handset in use
Speakerphone in use
Ringing Ringing Ringing
On hold
On exclusive hold
Do Not Disturb
Shift
button.
Speakerphone in use
Speakerphone in use
6 Introduction to SmarTalk

Battery Icons

Normal operation is when the SmarTalk is receiving power through the line cord. No battery icon appears when SmarTalk operates normally with good batteries.
Replace the NiCad batteries every five years.
SmarTalk User Guide
Battery Icon

Shift Icon

Whenever you press lower right end of the display.
outline flashing, inside flashing
outline on, inside on
outline on, inside flashing
outline flashing, inside off
Normal Operation
During Power Failure
Fast charging
Good
Fair Fair
Poor Poor
Shift
, an up arrow appears at the
Introduction to SmarTalk 7
SmarTalk User Guide

Moving Around in the Display

To enter or edit information in the display, press or to move the cursor.
When you open a list or a menu, the first item is displayed. Press
A right arrow ( you can hold down
Three periods after a menu option mean you need to
Select
press
For example, in the Setup menu, when you see
Buttons…
press
or to scroll through the items.
→→→→
) at the end of a call-me message means
to display the next level of options.
Select
to display more information.
to see the options.
8 Introduction to SmarTalk

Setting Basics

Introduction

The basic settings of a SmarTalk are: time, date, and station name.
These settings can be changed. However, if you change the time and date on a SmarTalk that is in a group, your changes will change every other SmarTalk in the group.
If you should happen to set the wrong date or time, this will be corrected by a signal on the next incoming call through your telephone company.

Changing Settings

SmarTalk comes from the factory with basic settings, and sometimes with a few items in the Directory.
Set up a SmarTalk for a new user by changing the basic settings for time, date, and station name.

Getting Out of Things

Press start again.
Cancel
SmarTalk User Guide
repeatedly to get out of something and

Using Setup Mode

Use setup mode to set and change the time, the date, the station name, and the functions of buttons.
Tip Press
Setting Basics 9
Shift
Press setup mode.
Cancel
Press
Cancel
Setup
, then
to get out of setup mode.
repeatedly to return to the basic display.
to put the SmarTalk into
SmarTalk User Guide

Setting Time

The displayed time can be either 24 hour or 12 hour.
Example
Press these buttons
Shift Setup Select
1 3 0 7
Shift Save Cancel
Procedure
For 12-hour time to display, with a time of 1:07 p.m.:
To set the time:
1. Press
2. Press number buttons to enter the time as 24-hour time. If the time is correct, press type of time.
3. Press to select a display of either 24 Hour or 12 Hour time.
If you select 12-hour type of time, it doesn’t display until you save your settings, and return to the main display.
4. Press
Cancel
To see this in the display
Time: 15:34 24 Hour
Time: 13:07 24 Hour
Time: 13:07 12 Hour
Your Name
1:07 Sat Apr 20
Shift
Shift
to get out of the setup mode.
then
, then
Setup,
Save
Select
then
to move past the time to the
to save your entry, then press
.
10 Setting Basics

Setting Date

SmarTalk User Guide
Example
Press these buttons
Shift Setup
Shift Save Cancel
Procedure
2 0 0 0
For Tuesday, May 2, 2000:
Select
To set the date:
1. Press
The cursor is under the day of the week.
2. Press
3. Press
4. Press to move to the day, then select with .
5. Press to move to the year, then press number buttons to enter the year.
6. Press
Cancel
To see this in the display
Date: Sat Apr 20 1997
Date: Tue Apr 20 1997
Date: Tue May 20 1997
Date: Tue May 23 1997
Date: Tue May 23 2000
Your Name
1:07 Tue May 23
Shift
to select a different day.
to move to the month, then select with and .
Shift
to get out of the setup mode.
, then
, then
Setup
, then
Save
to save your entry, then press
, then press
Select
.
Setting Basics 11
SmarTalk User Guide

Entering Station Name

SmarTalk has a station name whether it’s in a group or not. You can enter up to 15 characters, including spaces, for the station name.
To delete a character, put the cursor in the space and
Shift, Del
press
.
Example
Press these buttons
Shift Setup
7 7 7 7
Shift Save Cancel
Procedure
2 6
To enter the name SAM in upper-case letters:
Select
To set the station name:
1. Press
The cursor is in a blank space for the first letter, or under the first letter of a name.
2. Press a numbered button to select and enter an upper­case letter, then press
To delete a character, put the cursor in the space and press
3. Press
Cancel
4. To enter the station name in upper- and lower-case letters, search for the letters with the
Or use the ! button for vowels, and the # button for some lower-case letters, then the through the rest of them.
To see this in the display
Station Name: _
Station Name: SAM
SAM
1:07 Tue May 23
Shift
Shift, Del
Shift
to get out of the setup mode.
, then
, then
Setup
.
Save
, then , then press
to move to the next space.
to save your entry, then press
Select
.
and buttons,
or buttons to scroll
12 Setting Basics
SmarTalk User Guide
Example
Press these buttons
Shift Setup
7 7 7 7
Shift Save Cancel
To enter the name Sam in upper- and lower-case letters:
To see this in the display
Select
# # # #
!!!!
Station Name: _
Station Name: Sam
Sam
1:07 Tue May 23

Having Fun With the Name Field

You can decorate your station name, or make it special, by entering special characters:
••••
Press 1 repeatedly to select and enter one of:
,
••••
Press 0 repeatedly to select and enter one of: (a space), :, }, *,
••••
Scroll through all the other characters with the
buttons.
""""
, ~, !,
1
0
and
Tip To shorten your search through the long, special-
characters list, enter a letter or number, then hold down the
or button.
Setting Basics 13
SmarTalk User Guide

Adjusting Ring

Ring Sound

1. Hold down the button for the line until you hear a beep.
2. Press
3. Press

Ringer Volume

Ring Delay

1. Hold down the
2. Press
3. Press
Each line on SmarTalk can have a different ringing sound. You can also turn off ringing for any line.
To change the ringing sound:
Select
, then
Shift, Save
To change the volume of the ringing sound, hold down
−−−− ++++
the
button while the handset is down and the
speakerphone is off.
If your SmarTalk rings several times before caller information is displayed, delay the rings to match the timing of caller information display. If it is available, caller identification information displays before the third ring.
Select
,
want.
Shift, Save
until you find the sound you want.
to save your selection, then
Line
button until you hear a beep.
, then until you find the delay you
to save your selection, then
Cancel
Cancel
.
.

Ring Repetition

To change the number of times a line rings before stopping:
1. Hold down the
2. Press ,
The message
3. Press
4. Press
14 Setting Basics
to select the number of rings.
Shift, Save
Line
button until you hear a beep.
Select
.
Abbrev. (Rings):
to save your selection, then
displays
Cancel
.

Assigning Station Buttons

Speed dialing other stations is only possible if your SmarTalk is connected to a group of other SmarTalks, and each one is set up by the installer with station numbering.
Station buttons can be linked to other stations.
Station buttons are the unlabeled, or hand-labeled buttons to the right of the line buttons. When these buttons are linked to other stations, you can also monitor telephone use at those stations.
A station button has no primary link if there is no icon above it in the display. It could have a secondary link. If an icon is displayed above the button, there are one or two links assigned. Only the primary link is monitored.
If the station buttons are hand-labeled, they may already have station links assigned.
Please also see “Labeling a Button” on page 17.

Assigning a Station Link

To assign a primary station button to another station:
1. Hold down the button until you hear a beep and
Assignment...
2. Press
3. Press
4. With the correct station displayed, press
Select
A flashing dotted line is displayed with text above it.
If the text AND dotted line flash, the station is already assigned, or not available for assignment.
save your selection, then
is displayed.
.
until you find the station to assign to this button.
SmarTalk User Guide
Cancel, Cancel
Shift, Save
.
to
To assign a secondary station button, press you hold down the button. If you assign ONLY a secondary button, nothing will display above the button.
Setting Basics 15
Shift
before
SmarTalk User Guide

Deleting a Station Assignment

To delete the primary assignment:
1. Hold down the button until you hear a beep and
Assignment...
2. Press
Select
is displayed.
.
A flashing dotted line is displayed with text above it.
3. Press
4. Press
Shift, Del
Shift, Save
to delete the assignment to this button.
Cancel, Cancel
, then
.
To delete a secondary assignment, press you hold down the button.

Monitoring Station Status

When the stations in your group have been assigned to the station buttons, you can monitor the status of stations by watching what goes on in the display.
In an emergency, you can press the station button of a station that is in use, and automatically override with the intercom.
Icon Station Status
Not in use
Handset in use
Speakerphone in use
Ringing
flashing
In Do Not Disturb mode
X flashing
Shift
before
16 Setting Basics

Labeling a Button

To identify the blue, unlabeled buttons, use the extra labels that come with SmarTalk as you enter button settings.
1. Lift off the button cap by prying up each side with the tip of a small screwdriver, or a nail file, or even an unbent paper clip.
2. Write the primary and secondary setting names on the label.
3. Stick the label on the button.
4. Replace the button cap.
SmarTalk User Guide
Setting Basics 17
SmarTalk User Guide

Using Lists

How Lists Work

SmarTalk has three lists: a Directory, a Dialed list, and a Callers list.
The Directory is a list that you create. The Dialed and Callers lists are records that SmarTalk creates from the calls you make and receive.

Directory Structure

A Directory item has a name and a number. The Directory stores up to 40 entries, arranged alphabetically. You may notice some items such as Centrex and custom­calling services already in your Directory.

Entering Directory Items

Example
Press these buttons
Directory
Shift
Select
2
9
Shift Save Cancel
18 Using Lists
!!!! !!!! !!!! !!!!
1 8 0 0 5 5 5 1 2 3 4
To enter a new Directory item for “Ann” with the area code 800, telephone number 555-1234, and 9 to get an outside line:
!!!! !!!! !!!! !!!!
To see this in the display
Some Name Some number
New Name Here New Number Here
_
Ann
Ann _
Ann 9,18005551234_
Sam 1:32 Tue May 23
SmarTalk User Guide

To Enter a New Directory Item

To enter a new Directory item:
1. Press
2. Press
Directory
Shift
to display the first directory item.
,
to display
New Name Here
already displayed, then press
Select
, if it is not
.
The SmarTalk Directory has two types of fields for entering information: name and number.
3. Enter characters in the name field. Press
after each
letter, to move to the next letter.
For special characters press the
or or 1 or 0 buttons repeatedly. You can also press ! or # repeatedly for shortcuts.
4. Press to move to the number field. You can enter only numbers and some special characters in the number field.
You don’t have to put a hyphen ( - ), or parentheses ( ), or spaces in telephone numbers. Just put the numbers in a string with nothing between them. It you need a pause for an outside line, or to get long distance, or some other special signal, look for the character to enter in “Special Characters in the Number Field” on page 20.
For special characters press the
Cancel
Shift, Save
to exit.
to save the item in the Directory, then
5. Press
or buttons.

Special Characters in the Name Field

Press repeatedly To find
or
upper- or lower-case letters, numbers in different sizes, and special characters
1
0
~ ! 1
− """"
(a space)
: } * 0
Tip To shorten your search through the long, special-
characters list, enter a letter or number, then hold down the
or button.
Using Lists 19
SmarTalk User Guide

Special Characters in the Number Field

F
R
?
W
D
S
↑↑↑↑
↓↓↓↓
−−−−
Some characters are code for special operations.
With your cursor in the number field, press select special characters.
,
One-second pause
;
Five-second pause
Flash
Release
Wait for call-progress tone
Wait for normal or stutter dial tone
!
Wait for normal or stutter dial tone, hang up if not found
Wait for normal dial tone
Wait for stutter dial tone
Make SmarTalk send a “Calls Forwarded” message to itself. Useful to include in Call Forwarding code
Delete “Calls Forwarded” message
Dash
(
Right parenthesis
)
Left parenthesis
Blank
or to

Fixing a Partial Directory Item

If you find a partial Directory item, or if you get only part way through entering something in the Directory, you can always fix it later.
1. Press
2. Press
3. When the item is fixed, press
20 Using Lists
Directory
Select
to be able to fix it.
or to move the cursor, then number buttons to
add to or change the item.
changes, then press
, then or to find the item, then press
Cancel
Shift, Save
to exit.
to save the
SmarTalk User Guide

Changing Directory Items

You can change Directory entries that are not locked.
Tips When you edit a speed dial number, you are editing the
Directory item. Display or edit a speed dial number by holding down the button until it beeps, then press to edit.
To edit a Directory item:
1. Press
2. Press
3. Press
4. Edit the name or number by pressing number buttons.
5. Press
Directory
Or hold down a speed dial button, then press or .
Select
or to move the cursor.
Shift, Save
exit.
, then
to be able to change the item.
or to find the number.
to save the edits, then press
Select
Cancel

Locking and Unlocking Directory Items

You can lock a Directory item so that it cannot be changed nor deleted, even accidentally.
to
To lock a Directory item:
1. Press
2. Press
3. Hold down
Using Lists 21
Directory
or to find the item.
To unlock an item, hold down disappears. If you do not have a Transfer button, see “Changing Button Functions” on page 38 for information on assigning this function to a button.
to display the directory.
Transfer
until appears before the number.
Transfer
until
SmarTalk User Guide

Linking Speed Dial Buttons

Speed dial buttons are linked to Directory items.
You can set up speed dial buttons to call the numbers assigned to them.
A button does not store a number. It is linked to a Directory item. If the Directory item is deleted, the speed dial button no longer dials the number.
To link a speed dial button to a Directory item:
1. Press
2. Hold down the speed dial button until you hear a tone.
3. Press
Tip Use the button labels that come with your SmarTalk to
Directory
Cancel
To make a secondary link, press down the speed dial button.
label your linked speed dial buttons.
, then
to exit.
or to find the Directory item.
Shift
before you hold
CAUTION You can’t unlink a button. You can change the link. But if
you delete the link, you delete the Directory item. Link to another item, don’t delete.
If you cannot assign a link to a Directory item, the button does not have Speed Dial function. Before you can link a button to a Directory item, the button must have a uniquely-numbered Speed Dial function, between SD1 and SD20. Please see “Buttons Menu” on page 38, to assign button functions.
If you link a speed dial button to a locked Directory item, you must unlock that Directory item before you can change the link. Please see “Locking and Unlocking Directory Items” on page 21.
22 Using Lists

Using the Directory

After you’ve entered items in the Directory, you can scroll through the Directory and select an item to dial. This saves time in looking up telephone listings, and trying to remember long-distance numbers.
To dial a Directory item:
1. Press
2. Press
Directory
Dial
, then
to call the displayed number.
or to find the Directory item.
SmarTalk User Guide
Tips
••••
The Directory is sorted with numbers and non-
alphabetical characters first, then upper-case letters, then lower-case letters.
••••
To find a Directory item, you can press the numbered
button corresponding to the first letter in the name, then press

Using the Dialed List

The Dialed list records the last 15 outgoing calls. Each record includes the name or number, and the time, date, and length of the call.
The most recent call is displayed first. If several calls were made, one after the other, to the same number, only the last call appears in the Dialed list.
Use the Dialed list to find a previously-called number.
Dial
Press
To display the Dialed list:
1. Press
2. Press
3. Hold down
4. Press
Dial
Cancel
or to find the item.
to call the displayed number.
to display the most recently dialed number.
to display earlier calls.
to see time, date, and length of a call.
to exit.
Using Lists 23
SmarTalk User Guide

Using the Callers List

The Callers list records the last 25 incoming calls. Each record includes the time, date, and length of the call. The Callers list also records the time and date of missed calls.
If you subscribe to a caller-identification service, the name or number of the caller is displayed.
The most recent call is displayed first. If you missed several calls from the same caller, the time and date of the most recent call and the number of missed calls are displayed. If you answered several calls from the same caller, each call is a separate record.
To display the Callers list:
1. Press
2. Press
3. Hold down to see time, date, and length of a call.
4. Press
Shift, Callers
Cancel
If you subscribe to a caller-identification service, use the Callers list to quickly call someone who called you. Press
Dial
to call a displayed number.
to display the most recent call.
to display earlier calls.
to exit.
24 Using Lists
SmarTalk User Guide

Deleting from Lists

You can delete any Directory item that is not locked and any record from the Dialed and Callers lists.
CAUTION Use a lot of caution in deleting an item in the Directory. If
it is linked to a speed dial button, the button won’t work after the Directory item is deleted.
To delete an item from a list:
1. Press
2. Press
3. Press
4. Press
Directory
list.
or to find the number.
Shift, Del
Cancel
When you assign a setting to a speed dial button, you are linking the button to a Directory item. If you delete that item, you disable the speed dial button.
Dial
, or
to delete the item.
to exit.
Shift, Callers
, or
to display the

Copying from Dialed or Callers List to Directory

You can copy a number from the Dialed or Callers list to the Directory. You cannot copy a number that was speed dialed. It is already in the Directory.
To copy a number to the Directory:
1. Press
2. Press
3. Press
4. Press
5. Press
6. Press
Using Lists 25
Dial
Callers list.
Shift, Save
You hear a confirmation tone or, if the Directory is full, an error tone.
Directory
The copied item is displayed, and labeled find the entry with
Select
Shift, Save
Shift, Callers
, or
or to find the number.
to save the entry to the Directory.
.
to enter or edit the name.
to save the item, and
to display the Dialed or
or .
Saved
Cancel
. If not,
to exit.
SmarTalk User Guide

Changing Items in the Dialed and Callers Lists

You can edit, but not save, a number in the Dialed or Callers list. For example, if you call a foreign country and reach a wrong number, display the Dialed list to see if you dialed the number correctly. Rather than dial the whole number again, edit the incorrect number, then
Dial
press
To edit a number in the Dialed or Callers list:
1. Press
2. Press
3. Press
Dialing Editor:
If a number is not displayed, you can enter one at the flashing cursor.
4. Press or to move the cursor.
5. Edit the number by pressing the number buttons.
To insert a digit, press
6. Press
The edited number is saved as a record in the Dialed list.
.
Dial
Shift, Callers
or
or to find the number.
Select
.
is displayed.
Shift
Dial
to call the edited number.
to display the list.
, .
26 Using Lists

Calling

Making Calls

You can use either the handset or the speakerphone when calling. During a call you can switch from one to the other and adjust volume.

Using the Handset

Use the handset as with any telephone. SmarTalk connects to a line when you lift the handset. If you do not hear a dial tone, press an available line button.
To switch from handset to speakerphone during a call,
mic
press handset without pressing

Using the Speakerphone

To make a handsfree call with the speakerphone:
1. Press
2. Enter the number.
3. Face the SmarTalk and speak in a normal voice.
4. Press
To switch from speakerphone to handset during a call, lift the handset.
, then replace the handset. If you hang up the
.
to end the call.
SmarTalk User Guide
, you end the call.

Adjusting Handset and Speakerphone Volume

During a call, press adjustments do not affect the listener.
At the end of the call, the handset volume returns to the default setting. By returning to the default setting at the end of the call, SmarTalk protects you from accidentally being exposed to loud noise.
Calling 27
−−−− ++++
to adjust the volume. Volume
SmarTalk User Guide

Using the Intercom

SmarTalks can be installed in groups of up to 10, to share an intercom line. With the SmarTalk intercom line, you can call any station in your group. Intercom calls can be made with the handset or the speakerphone.
If your SmarTalk is not in a group, Intercom doesn’t work.
CAUTION There can be feedback if you use the intercom over the
speakerphone.
To make an intercom call:
1. Press
2. Enter the station number, or press a station button.
Intercom
Lift the handset, then press
If the station is busy, do one of the following:
Press
Remain on the line until the station is free and the call
connects.
Press
Hang up to cancel the call.
to make a speakerphone call.
Intercom
Select
to interrupt.
Shift, Send
to leave a call-me message.
for privacy.
You can make intercom calls that ring at all stations in your group. This is useful for isolated sites, such as shipping yards, since any station can answer.
To call all stations in your group, press
Tip Instead of
function. Please see “Changing Button Functions” on page 38.
28 Calling
Intercom, #
, !, you can assign the Call All
Intercom, #
, !.
SmarTalk User Guide

Paging

You can use the SmarTalk intercom line to page, or make announcements to all stations in your group except those in use or in Do Not Disturb mode.
CAUTION There can be feedback if you make an announcement
over the speakerphone.
To make an announcement:
1. Lift the handset.
2. Press
3. Make the announcement.
Shift, Page
.
Tip You can press
Intercom, #, #
instead of
Shift, Page
.

Using Speed Dial Buttons

SmarTalk has two kinds of speed dial buttons: buttons for speed dialing stations within your group and
speed dial
buttons for speed dialing outside numbers.
Assigning station buttons is in “Assigning Station Buttons” on page 15. Assigning speed dial buttons is in
station
speed dial
“Linking Speed Dial Buttons” on page 22.
To speed dial another station within your group, press the station button to dial a primary setting. Press the station button to dial a secondary setting.
To speed dial an outside number, press the speed dial button to dial a primary setting. Press
Shift
speed dial number to dial a secondary setting.
Tip To make a speakerphone call, just press the station or
speed dial button.
Calling 29
station
Shift
, then
, then the
SmarTalk User Guide

Transferring Calls

You can transfer calls from your station to any station in your group that shares the line, except those in Do Not Disturb mode.
To transfer a call:
1. Press
2. Enter the station number, or press a linked station button.
3. Hang up to complete the transfer.
Transfer
When the station answers, you can say who is calling.
If the station does not take the call, a hold reminder tone sounds after the first minute, then every 30 seconds.
To retrieve an unanswered call, press
If you subscribe to Centrex call transfer, you can transfer a call to any SmarTalk or other phone in your Centrex group, or almost anywhere.
.

Establishing Three-Way Calls

You can make a three-way call with one outside number and one station within your group.
Cancel
.
To make this type of three-way call:
1. Press
2. Enter the station number.
3. Press
4. Begin speaking.
To make a three-way call with an outside number, while on an outside call:
1. Press
2. Press a line button and call the second outside number.
3. Press
4. Press the first and second held lines within four seconds.
5. Begin speaking.
30 Calling
Transfer
Transfer
Hold
.
Hold
.
to put the call on hold.
when the station answers.

Redialing

To redial previously-called numbers use the Dialed list.
To redial the last number you called:
1. Press
2. Pick up the handset or press
Dial
twice.

Redialing a Busy Number

This function works best for speakerphone calls.
To automatically redial a busy number:
1. When you hear the busy signal, press
Do not hang up. SmarTalk continues to redial at intervals until the call connects.
2. The Automatic Redial function ends if you press any button, or switch from handset to speakerphone or from speakerphone to handset.
When all the lines are busy, you can use Automatic Redial to place your call as soon as a line is available.
SmarTalk User Guide
.
Shift, Auto Rdl
.
To make a call when all lines are busy:
1. Enter the number.
2. Press
Tip You can enter a number by selecting a record from the
Calling 31
Shift, Auto Rdl
Dialed or Callers list, but not from the Directory.
.
SmarTalk User Guide

Editing a Number Before Dialing

You can enter a number into the Dialing Editor, edit it if necessary, and then dial it. This lets you be sure that the number is correct before dialing.
To edit a number before dialing:
1. Enter the number with the number buttons.
2. Press
3. Press
You can also edit, then dial, a number from the Dialed or Callers list. For example, if you reach a wrong number, you can display the number in the Dialed list to check whether you made an error in entering the number. If so, you can edit the number, then dial it.
To edit a number from a list:
1. Press list.
2. Press
3. Press
4. Press
5. Press
or , then a number button to edit the number.
Dial
to dial the displayed number.
Directory
or to find the number.
Select
or , then a number button to edit the number.
Dial
to make the call.
Dial
, or
.
Shift, Callers
, or
to display the
32 Calling

Answering

Answering Calls

SmarTalk tells you a lot about incoming calls, by ringing, showing a ringing line icon, and displaying a message. When you pick up the handset or press , SmarTalk selects a ringing line. If it does not, press the line button that is ringing.
If you subscribe to a caller-identification service, the caller’s number or name is displayed.

Displaying Caller Information

You can display information about callers before you answer, or while you are on another call:
the line number or station number, and call type (line,
intercom, or transferred)
the caller’s number or name, if you subscribe to a
caller-identification service
The information is displayed for five seconds, or as long as your SmarTalk is idle.
SmarTalk User Guide
To display incoming-call information:
1. Press
2. Press
Call information is displayed for five seconds.
3. Press
4. Press
CAUTION If you press
you kill that call.
Answering 33
to display the earliest incoming call.
to display later incoming calls.
Select
to answer a displayed call.
Cancel
to stop displaying incoming calls.
Cancel
while a line is ringing in the display,
SmarTalk User Guide

Holding and Retrieving a Call

Outside calls can be put on hold.
SmarTalk has two hold functions: hold and exclusive hold. If you put a call on hold, any station that shares the same line can retrieve the call. If you put a call on exclusive hold, only your station can retrieve the call.
When you put a call on hold, the line icon flashes. A hold reminder tone sounds after the first minute, then every 30 seconds.
To put a call on hold, press
To put a call on exclusive hold, press
To retrieve a call from hold, press the held
Tip The secondary function on the Hold button is
exclusive hold.
Hold
.
Shift, Hold
Line

Answering Second Calls

To answer a second call, put the current call on hold and press the ringing line button.
.
.
Ex-Hold
,
34 Answering

Displaying Active and Held Calls

If you have more than one line, SmarTalk can show you the calls on your lines, including calls made by other stations sharing the lines with you. The information displayed includes line number or station number, and call status (active, held, or busy). If two lines are showing held calls, you can see from the station number which is your call.
If you subscribe to a caller-identification service, the name or number is displayed. You can use this function when you have several calls on hold and forget who is on which line.
For more information please see “Monitoring Station Status” on page 16.
To display calls:
1. Press
2. Press repeatedly to display other calls, in order of line number.
3. Press
to display the earliest call.
Cancel
to stop displaying calls.
SmarTalk User Guide
To retrieve a held call, when the call is displayed, press
Select
.

Answering Intercom

You only have intercom if your SmarTalk is installed in a group.
Answer an intercom call in the same way as any call. The display shows the station name and station number.
Answering 35
SmarTalk User Guide

Using Do Not Disturb

You can use the Do Not Disturb function to block incoming calls. Your SmarTalk will not ring. Outside callers will be connected to your voice mail, if you subscribe to that service. Stations within your group will see the message you select.
To turn on Do Not Disturb function:
1. Press
2. Press
3. Press
DND
Select
To cancel, press
Do Not Disturb can be turned on or off at any time.
.
or to display message options.
to select the displayed message.
DND
.
36 Answering

Retrieving Messages

Whenever the message light at the top right of SmarTalk is flashing, you have at least one message. Other stations in your group can leave a call-me message and turn on your message light. If you subscribe to voice mail, the message light flashes when you have one or more messages.
To display messages:
1. Press
2. Hold down
3. Press
Messages
The display shows
The displayed station or voice mail service wants you to call.
to display the first message.
Message from: name
to see the time and date of the call.
to display other messages.
SmarTalk User Guide
To delete a displayed message, press
To call the station in the displayed message, press The message is automatically deleted.
To call voice mail, dial the number of your custom-calling or Centrex service. Your installer can set up SmarTalk so that you can press when the voice mail message is displayed.
If you want the message light to go on when you miss calls, contact your installer to set this up.
Tip If the message light doesn’t go out after you’ve picked up
all of your messages, it’s probably because the signal didn’t arrive from the telephone company. Just delete all message notices to get rid of the flashing light.
Answering 37
Dial
to call your voice mail service
Shift, Del
.
Dial
.
SmarTalk User Guide

Buttons Menu

Button Functions

Every SmarTalk button can have primary and secondary functions.
You can change the primary and secondary functions of buttons that are not locked.
Station and speed dial buttons also have settings, which link them to stations or Directory items. To assign those settings, please see “Assigning a Station Link” on page 15, and “Linking Speed Dial Buttons” on page 22.

Locked Buttons

Btn: 29 ! Lock Hold

Changing Button Functions

Standard button functions are assigned at the factory. Button functions that operate SmarTalk, such as
Directory
factory.
You cannot change a locked function.
You can change the functions of buttons that are not locked. For example, if you want to be able to end calls without replacing the handset, you can change the function of a speed dial button to Release.
Although a locked button cannot be changed, the same function can be set up on another button. For example, if you frequently use the Callers list, you can change the function of a speed dial button from speed dialing to Callers function, to have two Callers buttons.
, numbers, and
Setup
, are locked at the
,
To change the function of a button, first display the function:
1. Press
2. Press
3. Press
4. Press the button to display a primary function.
38 Buttons Menu
Shift, Setup
Buttons…
Select
appears in the display.
to open the Setup menu.
.
.
SmarTalk User Guide
Or, press
Shift
, then press the button to display a
secondary function.
The display shows the button number, function or
↑↑↑↑
for a secondary function, and the function of
↓↓↓↓
for a primary
the button. If the button function is locked, the display
Lock
shows
.
5. Hold down the button, until you hear a tone and see a flashing cursor under the function name.
Or, for a secondary function, press
Shift
before pressing
the button.
6. Press
7. Press
8. Press

Options in the Button Menu

and to scroll through the list of functions.
Shift, Save
Cancel, Cancel
to select the function in the display.
to exit.
Function Explanation
" # $ %
Scroll through menu options or move the display cursor.
1 – 0 ! # Dial a call or make list entries.
Auto Rdl Redial a busy number.
Call All Call all stations in your group.
Callers Display the first record in the Callers list.
Cancel Exit from a menu or function, or reject an editing
change.
Del Delete single characters or list items.
Diag Display information about the data link.
Customer support may ask for this information.
Dial Dial a displayed number or display the first
record in the Dialed list.
Directory Display the first item in the Directory.
DND Turn Do Not Disturb on or off.
Stn1 – Stn12 Select a station in your group for an intercom
call or a transferred call. For grouped SmarTalks only.
Buttons Menu 39
SmarTalk User Guide
Function Explanation
Flash Signal that special instructions follow. Usually
Hold Put an outside call on hold.
Insert Duplicate a character in a Directory item. The
Intercom Select the intercom line. For grouped
Line 1, Line 2, Line 3
Messages Display the first message.
Mute Turn the handset or speakerphone microphone
Null Has no function.
Page Page over SmarTalk speakerphones in your
Rel Release a line to end a call.
Save Save selections, entries, or editing changes.
SD1 – SD20 Speed dial a linked Directory item.
Sel Select the displayed option.
Send Msg Leave a call-me message and turn on the
Setup Display the first option in the setup menu.
Shift Select the secondary function of a button.
Spkr Select a line and turn on the speakerphone, or
Transfer Put a call on hold to transfer it or to make a
Vol ↓
Vol ↑
for Centrex functions.
character can then be edited.
SmarTalks only.
Select a line.
on or off.
group.
message light at another SmarTalk in your group.
mute the handset microphone.
three-way call. Lock a Directory item.
Adjust the volume of the handset, speakerphone, or ringer.
40 Buttons Menu
SmarTalk User Guide

Safety, Regulations, Warranty

Safety Instructions

1 Follow all warnings and instructions
marked on the SmarTalk.
2 Never use the SmarTalk with a power
source different from the one described on the label. If you are unsure of the type of power supplied to your premises, consult your local power company.
3 Unplug the SmarTalk from the wall
outlet before cleaning. Do not use liquid or aerosol cleaners.
4 Do not use the SmarTalk near water
or in a damp environment.
5 Do not place the SmarTalk on
unstable furniture as it may fall and be seriously damaged.
6 Do not allow anything to rest on the
SmarTalk power cord or locate it where it may be stepped on.
7 Do not overload wall outlets or
extension cords as fire or electric shock can result.
8 Never use a telephone, other than
cordless, during an electrical storm. There is a remote risk of electric shock from lightning.
9 Never use a telephone to report a gas
leak when in the vicinity of the leak.
10 Unplug the SmarTalk from the wall
outlet and have it checked by qualified service personnel if:
the power supply cord or plug is
••••
damaged or frayed it has been exposed to water or
••••
has had liquid spilled on it it has been dropped or the cabinet
••••
has been damaged it exhibits a distinct change in
••••
performance it does not operate normally when
••••
you follow the User Guide instructions. Adjust only those controls covered in the User Guide. Improper adjustment of other controls may result in
Safety, Regulations, Warranty 41
damage and could require extensive work by a qualified technician to restore the product to normal.

Regulatory Statements

Canada: Industry Canada
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service must be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected
SmarTalk User Guide
together. This precaution may be particularly important in rural areas.
CAUTION
make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
New Zealand
The SmarTalk telephone system (max. of 10 stations) has a Ringer Approximate Loading number, or RAL, of 1. When other devices are connected to a SmarTalk system the total sum of the RAL connected to the PSTN should be less than 5.
United Kingdom: OFTEL/BABT
The telephone has been approved for use under the following conditions:
1 For connection to the Public Switched
2 SmarTalk phones have been
3 Any other usage will invalidate the
4 The telephone must not be connected
: Users should not attempt to
Telephone Network (PSTN) and Compatible PBXs (Private Branch Exchange), which use multi-frequency signalling. Please consult your supplier for an up-to-date list of compatible PBXs.
approved for use on the following facilities:
Two- or three-line simple
••••
telephone facility. Storage of telephone numbers for
••••
retrieval by a predetermined code. Automatic dialing.
••••
Automatic dialing of last number
••••
dialed. Loud speaking full hands free
••••
operation. PBX timed break register recall.
••••
Call Barring. (Toll Restriction)
••••
approval of the apparatus if, as a result, it then ceases to conform to the standards against which approval was granted.
in the following manner:
As an extension to a pay phone.
••••
As a party line with shared
••••
service. To a 1 + 1 carrier system.
••••
NOTE
: It cannot be guaranteed that the apparatus will operate correctly under all possible conditions or connections to compatible PBXs. In case of any difficulty, please consult your supplier.
5 This telephone may be used for the
purpose of making outgoing calls to
the emergency service. The ringer equivalence number, or REN, determines the number of apparatus that may be connected to the exchange line. The exchange line has a maximum REN capacity of 4. The total REN value assigned to a SmarTalk system is 1.
To determine the REN value of the complete system, add together the REN values of every apparatus. The total value should not exceed 4, otherwise the volume of the ringer in any phone will decrease and one telephone or more may not ring at all.
NOTE
: Operation cannot be guaranteed in installations with mixed types of apparatus.
United States: FCC Part 68
The FCC Part 68 label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfactions.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service must be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above
42 Safety, Regulations, W arranty
SmarTalk User Guide
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized United States maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
CAUTION
make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
: Users should not attempt to

Product Specifications

CO Loop Range: Maximum number of CO lines
3 loop start lines
Maximum length of interconnect wire
1000 feet of 24 AWG or 0.5mm twisted pair cable per group 500 feet of 24 AWG or 0.5mm twisted pair cable per single station run
Power requirements
1 power module per group
North America
Input - 120 VAC, 60 Hz, 25 Watts Output - 24 VDC, 500mA
Australia United Kingdom
Input - 240 VAC, 60 Hz, 25 Watts Output - 24 VDC, 500mA
Line connector
modular jack
Optional battery back-up
4 AA Alkaline or Nickel Cadmium batteries
20-100mA
:
:
:
– part# 111-5033
– part# 111-5036
– part# 111-5037
: 8 position 8 conductor
:
(with clip - charcoal: part# 646-1018, white: part# 646-1310)
Size & weight
NRG 3 24cm x 15cm x 7.6cm (9.5” x 6” x 3”) 585 grams (1.3 lbs.)
NRG 3E 28cm x 15cm x 7.6cm (11" x 6" x 3") 760 grams (1.7 lbs.)
Environment
Operating temperature: 0C to 40C (32F to 104F) Storage temperature: –20C to 60C (-4F to 140F) Relative humidity: 0 to 95% noncondensing
:
:

Product Warranty

dba Telecom provides an industry standard warranty that covers defects in materials and workmanship. It does not cover damage to products resulting from physical abuse or electrical misuse.
In cases where the warranty has expired, defective products will be returned to full working order for a nominal charge plus parts, labor and shipping.
There is a handling fee for returned products in or out of warranty found to be free of defects.
This warranty is in lieu of and excludes all other warranties expressed or implied including, but not limited to, the implied warranty of merchantability or fitness for a particular purpose. There are no warranties which extend beyond this limited warranty and in no event shall dba Telecom be liable for loss of anticipated profits, incidental or consequential damages, loss of time or other losses incurred in connection with the operation, possession or use of the equipment.
For complete terms and duration, refer to the warranty information contained in the product packaging.
Safety, Regulations, Warranty 43
SmarTalk User Guide

Troubleshooting SmarTalk

SmarTalk Concerns

For problems with custom-calling and Centrex services, please see “Troubleshooting Custom-calling Services” on page 47.
If Then
The display is blank Check that the line cord is properly connected.
Check that the batteries are properly installed. Please see the Installation Sheet at the dba Telecom website:
www.dbatele.com.
There is no dial tone
SmarTalk doesn’t ring Check the Ring Sound. See “Ring Sound” on page 14.
You want each line to have a different ring
You cannot hear the other party
The other party cannot hear you
You cannot call from the Dialed, Callers, or Directory lists
You want more speed dial buttons
No caller information is displayed
The message light doesn’t turn off or doesn’t come on
SmarTalk needs cleaning
Check that the line cord and handset cord are properly connected to the jacks on the back of the SmarTalk.
Check that the line cord is properly connected to the wall jack.
Adjust the Ring Sound. See “Ring Sound” on page 14.
Use the −−− ++++
If the display shows
Check that the handset is properly connected.
Check that the numbers have the necessary prefixes or area codes.
Change the primary or secondary function of any button that is not locked. See “Changing Button Functions” on page 38. Then link the button to a Directory item. See “Linking Speed Dial Buttons” on page 22.
This is a Centrex function. Contact your telephone company to order it.
You can turn off a flashing message light. See “Retrieving Messages” on page 37.
If your message light doesn’t come on, the problem is the type of signaling used by your telephone company. Ask your telephone company to fix the problem.
Use only a soft, water-dampened cloth to clean SmarTalk.
button to adjust the volume.
Muted
, press M.
44 Troubleshooting SmarTalk
SmarTalk User Guide

Custom-calling and Centrex Services

Using Custom-calling Services

Custom-calling services, including Centrex services, are provided by your telephone company or service provider. Many of these services may already be included in the Directory of your SmarTalk, and linked to labeled speed dial buttons. These may include: Call Park, Call Pickup, Call Forward, Voice Mail, and many others.
Use most custom-calling services that are not in the Directory, and not linked to SmarTalk speed dial buttons, by pressing the ! or # button, then number buttons. Cancel a service by pressing ! or # and different number buttons.
Example

Using Longer Custom-calling Services

Call Forwarding: Cancel Call Forwarding:
Some custom-calling services need more information. They tell you this by making special sounds:
dial
tone regular, steady tone. Can be a prompt
more
prompt usually a series of beeps, three or
done
prompt a different series of beeps from the
oops
prompt usually a long series of fast beeps, or a
Hanging up for less than five seconds
90
!
for more information
more. A prompt for more information
more
is an acknowledgement that you have finished and can hang up.
fast busy tone. You made a mistake, or something is not available. Hang up for at least five seconds. Then start again.
is usually understood as a prompt.
91
!
prompt, usually two beeps. This
flash
Custom-calling and Centrex Services 45
SmarTalk User Guide

Example

To forward your calls to another number:
1. Either: press the
2. When you hear the which you want calls forwarded.
3. When you hear the
4. If you hear the wrong. Hang up for at least five seconds, then start again.
Call Fwd
oops
button, or enter the code.
more
prompt, enter the number to
done
prompt, hang up.
prompt, you’ve done something

Getting Other Custom-calling Services

You can subscribe to more custom-calling services and Centrex services. Some may be free, but most companies charge small monthly fees.

Entering Extra Instructions with Codes

You can enter codes for custom-calling services as Directory entries, then link them to speed dial buttons. For example, for Call Park:
F ,
!
Call Park
8 4
1. Name the new Directory item,
2. Enter the code in the number field, with extra instructions for hook flash and pause:
Press
Press
Press !
3. Press
Other instructions could be:
;
R
?
W
!
D
S
to enter F for Flash, then .
to enter , for a one-second pause, then .
8 4
to complete the code.
Shift, Save
five-second pause
Release
Wait for a call-progress tone
Wait for normal or stutter dial tone
Wait for normal or stutter dial tone, hang up if not found
Wait for normal dial tone
Wait for stutter dial tone
to complete the new Directory item.
.
46 Custom-calling and Centrex Services
SmarTalk User Guide

Troubleshooting Custom-calling Services

If Then
You can’t use a custom-calling service
The message light doesn’t turn off or on
You moved to a new location and your custom-calling services no longer work
Check the codes and numbers entered in your Directory. See “Custom-calling and Centrex Services” on page 45.
Contact your telephone company or service provider for the valid codes for your area, and to check that the custom-calling services have been turned on.
The problem is the type of signaling used by your telephone company or service provider. Report the problem to them.
However, you can turn off a flashing message light. See “Retrieving Messages” on page 37.
Contact your telephone company or service provider. They will give you the codes for your area.
Custom-calling and Centrex Services 47
SmarTalk User Guide

Glossary

ASCII
American Standard Code for Information Interchange is a system for encoding a basic set of letters, numbers, punctuation symbols, and control codes used by computers.
barring
Preventing. The same as blocking in other custom-calling or Centrex services.
blocking
Preventing. The same as barring in other custom-calling or Centrex services.
call barring
Bar calls from being made on a specific telephone.
call blocking
Block calls from ringing on a specific telephone.
Centrex
Business and personal services provided by a telephone company or service provider. Part of custom-calling services.
Custom-calling Services
Extra services ordered through a telephone company or service provider. May include Centrex services.
Dialing Editor
The function that allows editing of a number.
DND
Do Not Disturb. Block calls from ringing on the specified phone, or forward them to a message.
group
One connected set of SmarTalks.
PBX
A local switching system.
power supply
The power adapter for the SmarTalk. May be small for a single SmarTalk, or large for a group.
station button
A SmarTalk button that can be linked to other stations in the group. A linked station can be monitored.
station name
The name of a person or a department associated with a SmarTalk.
station number
The number of a SmarTalk for intercom calls. The PBX extension number or the Centrex directory number.
stutter dial tone
Broken dial tone, not constant.
T-jack
Adapter for a single SmarTalk.
TRF
Transfer.
XFR
Transfer.
48 Glossary

Index

#
!m, 13, 19, 20 #m, 12, 19 ( ), 20
→→→→m, 8
*m, 13, 19 , m, 20 ... m, 8 :m, 13, 19 ; m, 20 ?m, 20 }m, 13, 19 ~m, 13, 19 0m, 13, 19 1m, 13, 19 Dm, 20 Fm, 20
-m, 13, 19, 20 Rm, 20 Sm, 20 Wm, 20
m, 20 m, 20
m, 19
!
" # $ %
1
12-hour, 10
2
24-hour, 10
A
Abbrev. (Rings):, 14 active calls, 35 adding
announcement, 29 answering
assigning.
, 39
speed dial buttons, 44
calls on hold, 34 intercom, 35 second calls, 34
See also
station link, 15
linking
Assignment..., 15 Auto Rdl, 3, 31, 39 Automatic Redial, 31
B
BABT, 42 battery
status icons, 7
beep, 15
See
bell. blank character, 20 blank display, 44 blinking. blocking incoming calls, 36 busy
buttons
C
Call All, 39 Call Forward, 45 Call Park, 45 Call Pickup, 45 caller identification
caller information
caller-identification, 24 Callers, 3, 39 Callers list, 3
ringing
See
flashing
all lines, 31 icon, 6 intercom call, 28
caps, 17 changing functions, 38 deleting speed dial, 22 displaying function, 38 functions of, 2, 3, 4, 38 labeling, 17 linking speed dial, 22 sound control, 4 speed dial, 2 types of, 2
control, 2 number, 2 speed dial, 22 station, 2
displaying, 14, 33
not displayed, 44
problems with, 44
SmarTalk User Guide
See
calling. call-me message, 3, 28 call-progress tone, 20 calls.
all stations, 28 answering second, 34 display information, 24 displaying active, held,
displaying information,
exclusive hold, 34 handsfree, 27 held order, 35 holding, retrieving, 34 incoming, 33 killed, 33 light for missed, 37 missed, 24 repeated, 23 status, 33 three way, 30 type of, 33 using handset,
calls-forwarded message,
Canada
regulations, 41 Cancel, 3, 39 canceling
custom-calling services,
caps for buttons, 17 Centrex.
changing.
basic settings, 9
Directory items, 21
ring, 14 characters
numbers entry, 19
special in name field, 19
special in numbers field,
checking.
dialing
See also
Callers list
35
33
speakerphone, 27
20
45
calling services
assigning, linking, editing
19
See
custom-
See also
See
Dialed list,
monitoring
Index 49
SmarTalk User Guide
cleaning SmarTalk, 44 concerns
about custom-calling
services, 47
about SmarTalk, 44
conference calls.
three-way call
connecting.
linking connection. control buttons, 2 copying into Directory, 25 cursor
controls, 3 flashing, 26, 39
custom-calling services,
45
canceling, 45
D
dash, 20 date, 9
setting, 11 day of the week, 11 decorating station name,
13 Del, 3, 39 delay ringing, 14 deleting
characters, 12 from lists, 25 locking to avoid, 21 messages, 37 speed dial links, 22
station links, 16 Diag, 39 Dial, 3, 39 dial tone
none, 44 Dialed list, 3
problems with, 44 dialing
Directory items, 23
editing before, 32
when all lines busy, 31 Directory, 3, 39
copying into, 25
deletion caution, 25
entering items, 19
See
assigning,
See
links
See
example of new item,
18 finding items, 23 linking to speed dial, 22 locked item, 22 locking & unlocking
items, 21 new name, 19 new number, 19 structure of, 18 using, 23
disabling ring, 14 display
description of, 5 icons, 5 is blank, 44 short or long SmarTalk,
5 text, 5
displaying
active, held calls, 35 button function, 38 call information, 33 Callers list, 24 data link info, 39 Dialed list, 23 Directory list, 23 display is blank, 44 messages, 37 type of call, 33
DND, 39 Do Not Disturb, 4
and paging, 29 icon, 6, 16 using, 36
dotted line flashing, 15
E
See also
editing.
before dialing, 32 Callers, Dialed items,
26 Directory items, 21 speed dial number, 21
entering
characters, 12 new Directory items, 19 station name, 12
examples
button functions, iii
changing
new Directory item, 18 of a custom-calling
entry, 46 of call forwarding, 45 of changing button
function, 38 of editing numbers, 26,
32 of prompts, 46 of three dots, 8
exclusive hold, 34
icon, 6
exit, iii external line, 3
F
factory settings, 9 FCC Part 68, 42 feedback with paging, 28,
29
finding
Callers items, 24 Dialed items, 23 Directory items, 23 special name
characters, 19 special number
characters, 19
fixing
Directory items, 20
Flash, 4, 20, 40 flashing
cursor, 26, 39 display icons, 6 dotted line, 15 message light, 37 text and dotted line, 15
fun with station name, 13 functions
changing, 38 displaying, 38 options for button, 39 primary, secondary, 3,
38
G
See
getting.
retrieving
50 Index
SmarTalk User Guide
H
handset
in use icon, 6, 16 switching to
speakerphone, 27
volume, 27 handsfree call, 27 hearing. held calls, 35 history.
Hold, 4, 40 holding
I
icons
image. Insert, 40 intercom
Intercom, 40
K
keeping an eye on.
L
labeling buttons, 17 labels for speed dial
See
volume
See
Callers list,
Dialed list
a call, ii, 34
reminder tone, 30
battery status, 7
busy, 6
descriptions, 16
descriptions of, 6
flashing, 6
in display, 5
line and status, 6
Shift, 7
See
icon
answering, 35
doesn’t work, 28
Intercom button, 3
interrupting with, 28
override, 16
station status, 35
status icon, 6
using, 28
monitoring
buttons, 22
See
last number.
list
light
problems with, 44 light flashing, 37 line
flashing dotted, 15 Line
buttons, 3
number, 33
status icons, 6 Line 1, Line 2, Line 3, 40
See also
linking.
speed dial buttons, 22
station button.
assigning
links
deleting, 16
primary, secondary
stations, 15
lists
copying to Directory, 25
deleting from, 25
editing, 21
locked, 25
structures of, 18 locked
Directory item, 22
lists, 25 locking
Directory items, 21 loudness.
M
M button, 4 message
problems with light, 44 messages
calls-forwarded, 20
deleting, 37
displaying, 37
for DND, 36
light, 37
light for missed calls, 37
retrieving, 37 Messages, 3, 40 missed calls, 24 monitoring station status,
16
month, 11
See
See
Dialed
assigning
See
volume
moving. Mute, 40
N
name. name field, 19
new. New Zealand
Null, 40 number
number buttons, 2 numbers
O
OFTEL/BABT, 42 order of held calls, 35 override with intercom, 16
P
Page, 3, 40 paging, 29 parentheses, 20 pause
pick up. picture. primary
Private Branch Exchange,
prompts
See
scrolling
See
station name
special characters, 19
See
Directory
regulations, 42
field entry, 19 field in Directory, 19 not displayed, 26 of rings, 14 station identification, 15
copying into Directory,
25
editing before dialing,
32
five-second, 20 one-second, 20
See
retrieving
See
icons
button functions, iii links, 22
42
done, 45 more, 45 oops, 45 types of, 45
Index 51
SmarTalk User Guide
PSTN, 42
Q
See
quiet.
R
redialing, 31
regulations
Rel, 40 Release, 20 REN, 42 repetitions of ring, 14 retrieving
ringer equivalence
ringing
S
safety
Save, 3, 40 saving.
scrolling in the display, 8 SD1 – SD20, 40 secondary
seeing. Sel, 40
volume
busy, 31
Canada, 41 New Zealand, 42 United Kingdom, 42 United States, 42
held calls, 30, 34
number, 42
adjusting volume, 1 blocking, 36 changing sound, 1 changing, disabling, 14 delay, 14 icon, 6, 16 line selection, 33 no ring, 44 repetitions, 14 types of, 44 volume, 14
instructions, 41 power, 41
See
assigning,
entering
button functions, iii links, 22
See
viewing
Select, 3 Send, 3 Send Msg, 40 services.
setting.
settings
Setup, 4, 40 setup mode, 9 Shift, 3, 40
SmarTalk
sound. speakerphone, 4
special characters
specifications, 43 speed dial buttons, 2, 3,
speed dialing
Spkr, 40 station buttons, 2, 3, 15
station name, 9, 12 station number displayed,
stations
status
See
custom-
calling services
See
assigning, changing, editing, linking,
changing, 9 factory, 9 time, date, station
name, 9
icon, 7
cleaning, 44 specifications, 43
See
ringing, tone
in use icon, 6, 16 switching to handset, 27 using, 27 volume, 27
in Directory name, 19 in Directory number, 20 in station name, 13
22
add buttons, 44 caution deleting, 22
editing number, 21
primary, secondary, 15
33
calling all, 28 monitoring status, 16 numbering, 15 status icon, 6
icons, 6 monitoring stations, 16
of incoming calls, 33 of intercom, lines,
stations, 6
Stn1 – Stn12, 39
See
storing.
structure
of Callers list, 24 of Dialed list, 23 of Directory, 18
of lists, 18 stutter dial tone, 20 supervising.
switching handset to
T
text in display, 5 three periods, 8 three-way call, 30 time, 9
setting, 10
type of, 10 tips
editing numbers, 21
on deleting Directory
on deleting settings, 22
on Directory, 23
on hold, 34
on paging, 29
on redialing, 31
on special characters,
on speed dialing, 29
on using intercom, 28,
tone
call progress, 20
confirmation, 25
error, 25
hold reminder, 30
no dial tone, 27, 44
normal dial, 20
stutter dial, 20 tones
types of, 45 Transfer, 4, 40
assigning,
copying, entering
See
monitoring
speaker, 27
item, 25
13, 19
29
52 Index
to lock Directory item,
21 troubleshooting, 44 type of time, 10
U
United Kingdom
regulations, 42
United States
regulations, 42 unlock Directory item, 22 using
Callers list, 24
Dialed list, 23
Directory, 23
V
voice mail, 37 Voice Mail, 45 Vol , 40 Vol , 40 volume
adjusting, 27
cannot hear, 44
controls, 4
handset, 4
speakerphone, 4
SmarTalk User Guide
W
warranty, 43 watching.
Y
year, 11
See
monitoring
Index 53
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