Overview 4 .......................................................................................................................................
Logging on to your Computer 5 ........................................................................................................
Opening the Switchboard module 5 ..........................................................................................
Switchboard Layout 6 .......................................................................................................................
Menu Bar 6 ...............................................................................................................................
Tool Bar 7 ..................................................................................................................................
Queue Meter 7 ..........................................................................................................................
Source Panel 7 .........................................................................................................................
Destination Panel 7 ...................................................................................................................
Hold Panel 8 .............................................................................................................................
Information Panel 8 ...................................................................................................................
Switchboard Module Status 8 ...................................................................................................
Database and User display 8 ....................................................................................................
Microphone and Handset/Headset Status 8 .............................................................................
Date and Time 10 ......................................................................................................................
Alarm Display 10 .......................................................................................................................
Graphic Symbols on the Switchboard 10 ..................................................................................
Keyboard Layout 11 ..................................................................................................................
Feature Key Definitions 12 ........................................................................................................
The Numeric Keypad 14 ...........................................................................................................
Opening the Switchboard Module to Process calls 15 .....................................................................
Answering Calls 16 ...................................................................................................................
Extending a Call to an Extension 16 .........................................................................................
Announcing a call to an extension 18 .......................................................................................
Handling Calls to a Busy Extension (Camp-On) 19 ..................................................................
Handling Calls to a Busy Extension with a Call Holding 19 .....................................................
Holding calls at the switchboard 19 ..........................................................................................
To Make a External Call 21 ......................................................................................................
Transferring a Call Using Person Module 22 ............................................................................
General Search 23 ....................................................................................................................
Person Specific Announcement 25 ..................................................................................................
Recording Person Specific Announcements 25 ........................................................................
Priority Call Notification (PCN) 26 ....................................................................................................
Closing the Switchboard and Shutting down the PC 26...........................................................