Datamax-O'Neil XG3-00-03000000 User Manual
MP Compact Mark
MP Compact4 & MP Compact4 Mobile
III
User Guide
Disclaimer
Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other
information contained in this document without prior notice, and the reader should in all cases consult HII to
determine whether any such changes have been made. The information in this publication does not
represent a commitment on the part of HII.
HII shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or
consequential damages resulting from the furnishing, performance, or use of this material. HII disclaims all
responsibility for the selection and use of software and/or hardware to achieve intended results.
This document contains proprietary information that is protected by copyright. All rights are reserved. No
part of this document may be photocopied, reproduced, or translated into another language without the
prior written consent of HII.
Firmware (Software) Agreement
The enclosed firmware (software) resident in the printer is owned by licensor or its suppliers and is licensed
for use only on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize
or permit any other person or party to, duplicate or copy the firmware or the information contained in the
non-volatile or programmable memory. The firmware (software)) is protected by applicable copyright laws
and Licensor retains all rights not expressly granted. In no event will licensor or its suppliers be liable for
any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out
of the use or inability to use the firmware (software).
Information in this document is subject to change without notice and does not represent a commitment on
the part of Honeywell. No part of this manual may be reproduced or transmitted in any form or by any
means, for any purpose other than the purchaser's personal use, without the expressed written permission
of Honeywell.
Trademarks
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are either registered trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
All other brand and product names are trademarks, service marks, registered trademarks, or registered
service marks of their respective companies.
Patents
For patent information, please refer to www.hsmpats.com.
Copyright © 2016 Honeywell International Inc. All rights reserved.
ii MP Compact4 Mark III User Guide
MP Compact4 Mark III User Guide iii
Contents
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Agency Compliance and Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1
Important Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About the Printer Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2
Learn About the Printer Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identify the Printer Box Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Set Up Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3
Connect Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect the AC Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect the DC Model (24 VDC to 48 VDC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Interface Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Serial Connections (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
USB Connection (USB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Wired and Optional Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Load the Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
4
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Control Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer Configuration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Printer Configuration Utility (NETira CT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
USB Port Connection Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Use NETira CT Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . 19
Install the Windows Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
5
Schedule Cleaning Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Use Cleaning Film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
iv MP Compact4 Mark III User Guide
Use Cotton Swab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Replace Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replace Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Download Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configure Media Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
A
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Embedded Fonts and Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Approved Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Wireless and Wired LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
B
Set Up Network Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Set Up Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Set Up Wireless Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Set Up Wireless Ad-Hoc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Install the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printer Internal Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
MP Compact4 Mark III User Guide v
vi MP Compact4 Mark III User Guide
Customer Support
If you need assistance installing or troubleshooting your product, contact us by
using one of these methods:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base does not help you solve your problem, log into the Technical
Support Portal to submit your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
Log into the Technical Support Portal to search our Knowledge Base, submit
your problem or question, request a call back, or provide feedback. When filling
out one of the forms, provide as much detail as possible. You can even include
attachments.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website.
Product Service and Repair
Customer Support
Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To find your service center, go to
www.honeywellaidc.com and select Support > Contact Support > Service
and Repair. Contact your service center to obtain a Return Material
Authorization number (RMA #) before you return the product.
To obtain warranty or non-warranty service, return your product to Honeywell
(postage paid) with a copy of the dated purchase record.
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click Resources
> Warranty.
Send Feedback
Your feedback is crucial to the continual improvement of our documentation. To
provide feedback about this manual, please contact the Technical
Communications department directly at
ACSHSMTechnicalCommunications@honeywell.com.
MP Compact4 Mark III User Guide vii
Agency Compliance and Approvals
Agency Compliance and Approvals
Certification and Compliance Marks and Descriptions
UL = Underwriters Laboratories USA
UL60950-1 2nd Edition
CSA C22.2 No. 60950-1-07 2nd Edition
The manufacturer declares under sole responsibility that this
product conforms to the following standards or other normative
documents:
•
CFR47 FCC part is subpart B:2014
• ICES-003-2012
• EMC: EN 55022: 2010 + AC:2011, Class A
• EMC: EN 50024 (2010)
CE = European Commission
• Safety: This product complies with the requirements of IEC 60950-1:
2005 2nd Edition; AM1: 2009 + AM2: 2013
• ROHS: 2011/65/EC
• LVD: 2006/95/EC
• EMC: 2004/108/EC
• RTT&E: 1995/5/EC
Warning:
product may cause radio interference in which case the use may
be required to take adequate measures.
This is a class A product. In a domestic environment this
FCC = Federal Communications Commission
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
viii MP Compact4 Mark III User Guide
Agency Compliance and Approvals
Certification and Compliance Marks and Descriptions
VCCI = Voluntary Control Council for Interference
Japan
JRL = Japan Radio Law
007-AA009B
ANATEL = National Telecommunications Agency
Brazil
MP Compact4 Mark III User Guide ix
1
Safety Information
Please read the following safety information prior to setting up or
operating your printer.
1
Chapter 1 — Safety Information
Important Safety Requirements
Honeywell disclaims all responsibility regarding the CE directive if the printer is
used, altered or installed in any way other than described in this manual.
This symbol is used to indicate circumstances that may be dangerous to the
user or that cause damage to the equipment.
• Never use sharp or pointed tools when cleaning or replacing the printhead.
• Remember to handle the printhead with care.
• Don't use any sharp objects to remove labels from the print roller.
• The MP Nova Mark II printers have double fuses. The fuses are rated at 250
V, 4.0 A, AT-type. Fuses must be UL-approved.
• The circuit board contains a battery. Used batteries should be disposed of in
accordance with the manufacturer’s instructions.
• Please read all instructions before using the printer for the first time.
• The printer should be connected to the power supply indicated on the
voltage plate. If you are unsure of the type of power supply available, please
contact Honeywell service personnel.
• The printer is equipped with a plug suitable for grounded sockets. This is a
safety measure. If the plug does not fit the power socket, a qualified
electrician must replace it.
• We do not recommend the use of extension cables.
• The power cable must not be subjected to pressure. Ensure that the printer
is not placed anywhere where a person could stand on the power cable.
• Check that the power switch is off (in the ‘0’ position) before connecting the
power cable.
• Do not use liquids or aerosols when cleaning this printer. Always use
Honeywell’s special cleaning cloths.
• Do not attempt to open the electronic unit or other sealed parts! The user
cannot service these parts.
• Do not use cables that exceed 5 m (16.5 in.) in length for RS-232
communication. Signals may be corrupted or lost as a result. This is
particularly important in environments where there are high levels of
electrical interference.
• Disconnect the power to the printer and call in qualified personnel under the
following conditions:
• The power cable or plug is damaged or worn.
• Liquid has been spilled on the printer.
2 MP Compact4 Mark III User Guide
Chapter 1 — Safety Information
• Rain or water has got into the printer.
• The printer is not functioning correctly despite the user has followed the
instructions for use.
• You have dropped the printer or the casing has been damaged.
• The printer is not functioning correctly and requires service.
MP Compact4 Mark III User Guide 3
Chapter 1 — Safety Information
4 MP Compact4 Mark III User Guide
2
About the Printer Basics
Use this chapter to learn about the MP Compact4 Mark III printer basic
information, including the parts that arrive with your printer.
5
Chapter 2 — About the Printer Basics
Learn About the Printer Models
The MP Compact4 Mark III printer family, hereafter referred to as “the printer,”
blends the rugged durability of die-cast construction with state-of-the-art
electronics and user-friendly features to redefine the standard in industrial
thermal printers. The printer’s USB, RS-232 serial, or wired and optional
wireless LAN connectivity allows easy interfacing to any host system.
This manual provides all the information necessary to operate the printer.
To print labels or tags, simply refer to the instructions included with the software
you have chosen to create the labels. A Windows
on our website (www.honeywellaidc.com) or on the included CD for printing
from common applications. If you wish to write a custom program, a copy of the
Class Series 2 Programmer’s Manual can also be found on the CD.
Identify the Printer Box Contents
After removing the printer from the packaging material, check the contents. The
following items should be included:
• Printer
• Power cord
• Serial cable (p/n: 502542)
• CD and documentation
• Any special or additionally purchased items
Additional Requirements
The following items are necessary for generating labels from your printer.
Contact your customer support or sales representative for advice on which
media and software may best be suited for your application.
• USB cable
®
printer driver can be found
• Ethernet cable for optional LAN connectivity
• Applicable label media
Note: It is a good idea to save all packaging materials in the event that shipping
the printer is ever required.
6 MP Compact4 Mark III User Guide
3
How to Set Up Your Printer
Learn to use the printer features, including how to insert the media and
how to connect to a power source.
7
Chapter 3 — How to Set Up Your Printer
Connect Printer to Power
Before connecting power or interface cables to the printer, ensure the power on/
off switch is in the “off” position.
1 Place the printer on a firm, level surface.
2 Ensure that the power switch on the printer is in the “off” position.
Connect the AC Model
1 Connect the AC power cord to the receptacle on the back of the printer.
2 Next, plug the AC power cord into a properly grounded outlet. (The printer’s
power supply automatically detects and then adjusts to the applied line
voltage; see “Technical Specifications” on page 38 for the acceptable
voltage ranges.
Connect the DC Model (24 VDC to 48 VDC)
1 Connect the black wire to the negative (-) pole of the battery or chassis
ground. Then, connect both red wires to the positive (+) pole of the battery.
2 Connect the white input connector to the rear of the printer as shown. (The
printer’s power supply automatically detects and then adjusts to the applied
voltage; see “Technical Specifications” on page 38 for the acceptable
voltage ranges.)
8 MP Compact4 Mark III User Guide
Interface Connection
The printer can be connected to the host via USB, serial, wired Ethernet, or
optional wireless interfaces. The printer will automatically connect to the first
port that delivers valid data. Once established, the printer’s power must be
cycled “off” and “on” to change an interface connection.
1 LAN (RJ-45 wired Ethernet)
Chapter 3 — How to Set Up Your Printer
2 USB
3 Wireless antenna connector (optional)
4 COM1 (RJ-45)
Before connecting power or interface cables to the printer, ensure the power on/
off switch is in the “off” position.
Serial Connections (COM1)
The serial interface supports RS-232C communications via an RJ45 connector.
The following list of serial port settings is menu selectable (via host software/
driver) and must match the host computer’s serial port settings: Baud Rate
(Default 9600 bps) > Word Length (Default 8 bits).
USB Connection (USB)
The USB interface is supported in Windows 95 and greater. Depending upon
the operating system of your host computer, installation may differ slightly.
Wired and Optional Wireless
For setup information on wired and optional wireless connections, see “Set Up
Wireless” on page 43.
MP Compact4 Mark III User Guide 9
Chapter 3 — How to Set Up Your Printer
Load the Media
1 Rotate the printhead latch (item 1) clockwise to the unlocked position. See
image below: AC models (right), DC models (left).
2 Remove the media hub guide.
AC Models: Move the thumb-latch (item 2) to the released position and then
slide the media hub guide (item 1) off the media hub (item 3).
DC Models: Loosen the media guide handle (item 2) and slide the media
hub guide (item 1) off the media hub (item 3).
3 Unravel approximately 30.5 mm (12”) of labels from the label roll (item 1).
Slide the labels and label roll into the printer from the side as shown.
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