Datamax-O'Neil S-Class User Manual
Operator’s Manual
Copyright Information
CG Triumvirate is a trademark of Agfa Corporation.
Copyright Information
In no event shall Datamax-O’Neil be liable to the purchaser for any indirect,
special or consequential damages or lost profits arising out of or relating to
Datamax-O’Neil’s products, or the performance or a breach thereof, even if
Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s
liability, if any, to the purchaser or to the customer of the purchaser hereun der
shall in no event exceed the total amounts paid to Datama x-O’Neil hereunder by
the purchaser for a defective product.
In no event shall Datamax-O’Neil be liable to the purchaser for any damages
resulting from or related to any failure or delay of Datamax-O’Neil in the delivery
or installation of the computer hardware, supplies or software or in the
performance of any services.
Some states do not permit the exclusion of incidental or consequential damages,
and in those states the foregoing limitations may not apply. The warranties here
give you specific legal rights, and you may have other legal rights which vary
from state to state.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the EPROM’s is owned by
Licensor or its suppliers and is licensed for used only on a single printer in the
user’s Trade or Business. The User agrees not to, and not to authorize or
permit any other person or party to, duplicate or copy the EPROM’s or the
information contained in the EPROM’s. The firmware (Software) is protected
by applicable copyright laws and Licensor retains all rights not expressly granted .
In no event will Licensor or its suppliers be liable for any damages or loss,
including direct, incidental, economic, special, or consequential damages, arising
out of the use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not
represent a commitment on the part of Datamax-O’Neil Corporation. No part of
this manual may be reproduced or transmitted i n any form or by any means, for
any purpose other than the purchaser's personal use, without the expressed
written permission of Datamax-O’Neil Corporation.
All rights reserved
Copyright © 2012, Datamax-O’Neil
Part Number 88-2337-01, Revision D
Agency Compliance and Approvals
C US
Listed
FCC:
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in accordance with
the instructions in this manual, it may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
UL60950-1: 2nd Edition
CSA C22.2 No. 60950-1-07 2nd Edition
Gost-R
The manufacturer declares under sole responsibility that this product conforms
to the following standards or other normative documents:
EMC: EN 55022 (2006, A1:2007) Class B
EN 55024 (1998, A1:2001, A2:2003)
Safety: This product complies with the requirements of IEC 60950-1 2nd
ROHS: 2002/95/EC
LVD: 2006/95/EC
This device complies with FCC CFR 47 Part 15 Class A.
Edition, 2005-12
Important Safety Instructions:
This printer has been carefully designed to give many years of safe and
reliable performance; however, as with all types of electronic equipment,
there are some basic precautions that should taken to avoid personal
injury or damage to the printer:
Carefully read the installation and operating instructions provided
with this printer.
Read and follow all warning instruction labels on the printer.
Place ST Models on a flat, firm surface; mount SV Models in rigid
enclosure.
To protect the printer from overheating, make sure no openings on
the printer are blocked.
Do not place the printer on or near a heat source.
Do not use the printer near water and never spill liquid into it.
Ensure that the power source meets the ratings listed on the printer;
if uncertain, check with your dealer, electrician, or utility company.
Do not place the power cord where it may be walked on. Should the
power cord becomes damaged or frayed, replace it immediately.
Only qualified, trained service technicians should attempt to repair
this printer.
Contents
Overview ..................................................................................................1
1.0 About the Printer .............................................................................1
1.0.1 Standard Features ..........................................................2
1.0.2 Optional Features............................................................3
Getting Started ........................................................................................5
2.0 Unpacking........................................................................................5
2.0.1 Inspection .....................................................................6
2.0.2 Additional Requirements.................................................6
Setting-Up the Printer.............................................................................7
3.0 Power Connection...........................................................................7
3.1 Interfacing........................................................................................8
3.1.1 Automatic Parser Mode Detection..................................9
3.2 Loading Ticket Stock .....................................................................10
3.2.1 ST Models ...................................................................10
3.2.2 SV Models ...................................................................16
3.3 Using the Front Panel....................................................................18
3.4 Resident Formats..........................................................................22
3.4.1 Configuration Ticket......................................................22
3.4.2 Test Pattern Ticket........................................................23
3.4.3 Internal Test Ticket........................................................24
3.5 Resetting the Printer......................................................................25
3.6.1 Warm Reset..................................................................25
3.6.2 Factory Default Reset ...................................................25
3.6 Keypad Lockout.............................................................................26
Adjustments and Maintenance............................................................27
4.0 Media Sensor Adjustment.............................................................27
4.0.1 ST Model Media Sensor Adjustment ............................28
4.0.2 SV Model Media Sensor Adjustment............................31
i
4.1 Stock ID Selections .......................................................................33
4.2 Start of Print & Cut/Tear Adjustment.............................................35
4.3 Operational Database Modification...............................................36
4.3.1 Database Modification Example ...................................39
4.4 Maintenance..................................................................................40
4.4.1 Printhead Cleaning........................................................41
4.4.2 Platen Roller Cleaning ..................................................43
4.4.3 Media Sensor Cleaning.................................................44
4.4.4 Ticket Detect Sensor Cleaning .....................................46
4.4.5 Interior Cleaning............................................................47
4.4.6 Exterior Cleaning...........................................................48
4.4.7 Downloading Firmware and Fonts................................48
Troubleshooting....................................................................................51
5.0 Help Guide.....................................................................................51
5.1 Hex Dump Mode............................................................................55
Specifications........................................................................................57
6.0 Specifications ................................................................................57
6.1 Approved Ticket Stocks.................................................................63
Appendix A ............................................................................................65
ASCII Control Code Chart.......................................................................65
Appendix B ............................................................................................67
Available Fonts and Barcodes ................................................................67
Appendix C ............................................................................................77
Cable Listings ......................................................................................77
Appendix D ............................................................................................79
SV Model Mounting Dimensions.............................................................79
ii
Overview
1.0 About the Printer
ST (Table) Model
SV (Vertical) Model
The S-Class printer family, hereafter referred to by model name, blends
rugged design, state-of-the-art electronics, and user-friendly features to
redefine ticketing hardware.
To process complicated formats quickly, the printer is equipped with a
32-bit microprocessor and four megabytes of memory. Auto-detecting
communication ports ensure that interfacing to the host system is a
simple task, while versatile front panel functions will speed you through
setups.
This manual provides all the information necessary for the daily
operation of the printer. To begin printing tickets, refer to the instructions
included with the software package you have chosen. If you wish to
write a custom program, visit our website at www.datamax-oneil.com for
a copy of the DPL Programmer’s Manual (part number 88-2051-01) and
the DTPL Programmer’s Manual (part number 88-2246-01).
S-Class 1
1.0.1 Standard Features
This printer comes equipped with many standard features:
Communication Interfaces
USB interface
DB-9 RS-232 serial interface
IEEE 1284 Centronics
Memory
2 MB FLASH Memory (256K available to user, designated as Module B)
4 MB DRAM Memory
Printing
Direct Thermal
On-demand and batch modes
Automatic ticket loading and positioning
Integrated tear bar
Multiple programming language support
Lockable cover (ST Models only)
Interior ticket platform (ST Models only)
Real-Time Clock
A clock and counter circuit to keep the current time, date, and
amount of inches printed for jobs requiring a time/date stamp as part
of their format.
Scaleable Fonts
Downloadable typeface varieties in point sizes ranging from 4 to
999.
parallel interface
2 S-Class
1.0.2 Optional Features
Many optional features are available for this printer:
Cutter and Tray (ST Models only)
This device automatically cuts ticket stock. Stock thickness can range
from .0025 inch (.06 mm) up to .008 inch (.2 mm). A tray, capable of
stacking a minimum of 100, 3.5-inch (88.9 mm) wide tickets, collects the
cut tickets. Order this feature when placing your printer order.
External Ethernet Connectivity (uses printer’s parallel port)
A print server (the DMX100) that is an external Network Interface
Controller (NIC) to provide Ethernet
Print Side Media Sensor (ST Models only)
This option allows the printer to sense TOF marks that are present on the
same side of the media in which printing will occur.
Roll Hanger (ST Models only)
This mounting option allows the printer to use rolled ticket stock with a
maximum 7-inch outer diameter (177.8 mm) on 2-inch (50.8 mm)
diameter core. Order part number 12-2978-01.
connectivity.
S-Class 3
4 S-Class
Getting Started
2.0 Unpacking
Inspect the shipping container(s) for damage; if evident, notify the
shipping carrier to report the nature and extent of the damage before
proceeding.
The printer is carefully packaged to avoid any damage during transit. In
order to operate the printer, you will need to remove the packaging
materials placed there for shipment. Complete the following steps prior
to connecting power or attempting to load ticket stock.
Carefully open the shipping container, remove the printer, and place it on
a level, stable surface.
Remove the printer from the plastic shipping bag.
Carefully remove the tape that extends
CAUTION
Do not rest SV models “end-down” on any surface. Damage
to the printer’s connectors may occur.
over the Printhead Latch.
(On SV Models also remove the tape
that covers the interface connectors.)
Note: Save all packaging in the event that shipment is ever required.
S-Class 5
2.0.1 Inspection
After inspecting the printer, check the remaining contents of the box. In
addition to this manual, the following items should be included:
Ticket Printer
Power cord
Keys (ST Models only)
Accessories CD-ROM
Special or additionally
purchased items.
Important Notice:
2.0.2 Additional Requirements
In addition to the above-mentioned items, the following items are
necessary for ticket printing.
A USB, serial, or parallel interface cable
Applicable ticket stock
Applicable software
For advice on which stock and software is best suited for your needs,
contact your customer service representative.
6 S-Class
Setting-Up the Printer
This section details the connections, loading methods, and resident ticket
formats of the printer.
3.0 Power Connection
Note: Before connecting the AC Power Cord or interface cables to the
printer, ensure the Power On/Off Switch is in the ‘Off’ position.
Place the printer on a firm, level surface.
Ensure that the Power Switch on the Printer is in the ‘Off’ position.
Connect the AC Power Cord to the receptacle on the back of the Printer,
and then plug the AC Power Cord into a properly grounded outlet. (The
power supply automatically detects and then adjusts to the applied line
voltage; see Section 6.0 for the acceptable voltage ranges.)
S-Class 7
3.1 Interfacing
The printer can be connected to the host via the parallel, USB, or serial, The
printer will automatically connect to the first port that delivers valid data. Once
established, the printer’s power must be cycled ‘Off’ and ‘On’ to change an
interface connection.
Serial Port
USB Port
Serial Port
USB Port
Parallel Port
Power On/Off Switch
AC Power Connector
The Parallel Connection needs a Centronics
Parallel Port
AC Power Connector
Power On/Off Switch
IEEE 1284 cable with a 36pin male connector for unidirectional (forward channel) communications,
or an IEEE 1284 Compliant cable for bi-directional communications
(forward and reverse channels). Also, fo r bi - direct i o nal com m uni cat i ons
your host must have supporting software. See Section 5 for more
information.
The USB Connection needs a USB cable and is supported in Windows
and greater operating systems. Depending upon the operating system of
your host computer, installation requirements may differ slightly.
The Serial Connection needs a serial interface cable with specific pin-
outs for proper communications (part numbers and pin-outs are given,
below; contact your reseller to order). The interface supports RS-232C
communications via a DB-9 connector. Serial port settings are menuselectable and must match your host’s serial port settings; see Section 4.
95
Part # 32-2300-01 Part # 32-2301-01
8 S-Class
3.1.1 Automatic Parser Mode Detection
From the factory, the printer will automatically interpret the data
received from the host to set the Parser Mode.
Note: When set to ‘Auto,’ the printer assumes its parser mode according to
the first character received. If the first character is a < (ASCII control
character 3C, as transmitted by most ticketing software packages),
the printer will assume the desired DTPL parser mode. However, in
certain cases (for example, if a font download is executed following
power-up), a received character may cause an unexpected parser
If you want to force the parser mode, see Section 4.3.
More information on identifying the parser m ode setting is a vaila ble in
mode which can falsely appear to be a communications problem.
Section 5, under ‘no communications / not printing via software.’ If
you have any questions or are unab le to establish communications,
contact Datamax-O’Neil Technical Support for help.
S-Class 9
3.2 Loading Ticket Stock
The procedure to load the printer differs depending upon the model,
options, and stock type being used. These differences are detailed below.
3.2.1 ST Models
Note: If your printer is equipp ed wit h the Roll Han ger o ption but you want to
use an internal fan-fold ticket source instead, the Roll Hanger must
be removed. Remove the Roll Hanger by turning it counter-clockwise
to unscrew it from the centerplate of the printer.
To load fanfold ticket stock into a table-top printer proceed as follows:
Plug in and turn ‘On’ the printer.
Insert the Key into the lock and turn it, as shown, to unlock the
Access Cover.
Raise the Access Cover (or, for convenience, the cover may be
removed by sliding it forward and then raising it up and off the
hinges).
Perform this step according to the printer’s Media Sensor option and
the type of ticket stock being used:
10 S-Class
“Standard Media Sensor” using Fan-Fold Stock –
With the ticket TOF Marks facing ‘down’ (away from you),
place the ticket stock in the bottom of the printer. (If using an
external supply, route the ticket stock into the printer through the
Rear or Bottom Slots.)
Ensure that the Printhead Latch is in the ‘Locked’ position.
Media
Guides
Rear Slot
Unlocked
Locked
Bottom Slot
Thumbscrew
Printhead Latch
Ticket Stock
S-Class 11
“Print Side Media Sensor” using Fan-Fold Stock –
With the ticket TOF Marks facing ‘up’ (toward you), place the
stock in the bottom of the printer. (If using an external supply,
route the ticket stock into the printer through the Rear or Bottom
Slots.)
Ensure that the Printhead Latch is in the ‘Locked’ position.
Unlocked
Media
Guides
Rear Slot
Locked
Bottom Slot
Thumbscrew
Printhead Latch
Ticket Stock
12 S-Class
“Standard Media Sensor” using Roll Stock –
Mount the roll of ticket stock on the Roll Hanger so that it
unwinds in the direction shown by the arrow in the drawing
below. (The TOF Marks must be wound inward on the roll; see
Section 6 for ticket stock specifications).
Ensure that the Printhead Latch is in the ‘Locked’ position.
Roll Hanger
Unlocked
Locked
S-Class 13
“Print Side Media Sensor” using Roll Stock –
Mount the roll of ticket stock on the Roll Hanger so that it
unwinds in the direction shown by the arrow in the drawing
below. (The TOF Marks must be wound outward on the roll; see
Section 6 for ticket stock specifications).
Ensure that the Printhead Latch is in the ‘Locked’ position.
Roll Hanger
Unlocked
Locked
Loosen the Thumbscrew and adjust the Media Guides to fit the width
of the ticket stock.
The guides should be positioned so that there is no side-to-side ticket
movement (too loose), but not so close as to cause friction or bowing
of the ticket (too tight); see the illustration below for examples.
Once properly positioned, tighten the Thumbscrew to secure the
Media Guides in place.
14 S-Class
Thumbscrew
Media Guides
(Too Loose)
Thumbscrew
Media Guides
(Too Tight)
Slide the ticket stock farther into the Media Guides until it is grabbed
by the loading mechanism, and then allow the printer to complete the
positioning process. Close the Access Cover.
Note: If automatic loading doesn’t occur, try the following:
1) Ensure that the Printhead Latch is locked.
2) Press the PAUSE button (the On-Line Indicator will go ‘Off’) and
then repeatedly press the F2 button while gently pushing the
3) Press the PAUSE button (to return to the on-line mode).
If the ticket was not fed to a proper position, the Media Sensor may need
adjustment; see Section 4 for details.
stock forward until the printer grabs the ticket.
S-Class 15
3.2.2 SV Models
Plug in and turn ‘On’ the printer.
Bring the stock up to the Media Guides (the TOF Marks on the
tickets should be facing away from the Printhead Latch; see Section
4). Ensure that the Printhead Latch is locked.
Locked
Unlocked
Front Panel
Printhead Latch
Thumbscrew
Media Guides
Ticket St ock
Loosen the Thumbscrew and adjust the Media Guides to fit the width
of the ticket stock as described in Step 5 of Section 3.2.1.
Slide the ticket stock through the Media Guides. The motor will
start; continue feeding the tickets. The printer will grab the leading
edge of the stock and complete the positioning process. If this
process fails, see the note on the next page.
16 S-Class
Note: If automatic loading doesn’t occur, try the following:
1) Ensure that the Printhead Latch is locked.
2) Press the PAUSE button (the On-Line Indicator will go ‘Off’) and
then repeatedly press the F2 button while gently pushing the
3) Press the PAUSE button (to return to the on-line mode).
If the ticket was not fed to a proper position, the Media Sensor may need
adjustment; see Section 4 for details.
stock forward until the printer grabs the ticket.
S-Class 17
3.3 Using the Front Panel
The Front Panel is comprised of a ticket exit, darkness control, three
indicator lights, and three dual-purpose buttons.
ST Models
SV Models
18 S-Class
Ticket Exit
The printed tickets are expelled from this opening.
Darkness Control
The Darkness Control adjusts the contrast of the printing on the tickets:
turning the control clockwise darkens the print, while turning the control
counterclockwise lightens it. Darkness can also be controlled through
software.
Indicators
For a brief period after power-up (about 20 seconds), all three indicators
will remain on while the printer performs internal diagnostics.
POWER:
FAULT:
Turning ‘On’ the power switch lights this indicator.
During normal operation, this indicator will flash briefly as
the printer receives data from the host system; however, if a
fault is detected this indicator stays on. A fault can have
several different causes; see Section 5 for details.
ON-LINE:
In the on-line mode, this indicator lights to denote that the
printer is ready to accept data. Pressing the PAUSE button
while tickets remain to print causes the indicator to flash
repeatedly. This indicator remains off in the off-line mode.
S-Class 19
Dual-Purpose Buttons
Depending upon the printer’s mode, the buttons function as follows:
On-Line Mode Button Functions
(On-Line, as denoted by the On-Line Indicator being ‘On’)
PAUSE:
Press this to temporarily stop printing (pause mode) or to
enter the off-line mode.
Press this button in pause mode to resume printing from the
point stopped; or, if in off-line mode press to return to the
on-line mode.
FEED:
TEST:
Press this button to advance the ticket stock to the next print
position.
This button is inactive in the on-line mode.
20 S-Class
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