Datamax-O'Neil PAA-00-46000000 User Manual
Copyright Information
CG Triumvirate is a trademark of Agfa Corporation.
CG Times based upon Times New Roman under license from the Monotype Corporation.
Windows is a registered trademark of the Microsoft Corporation.
All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks
of their respective companies.
Limitation of Liability
In no event shall Datamax-O'Neil be liable to the purchaser for any indirect, special or consequential damages or lost
profits arising out of or relating to Datamax-O'Neil's products, or the performance or a breach thereof, even if DatamaxO'Neil has been advised of the possibility thereof. Datamax-O'Neil's liability, if any, to the purchaser or to the customer
of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax-O'Neil hereunder by the
purchaser for a defective product.
In no event shall Datamax-O'Neil be liable to the purchaser for any damages resulting from or related to any failure or
delay of Datamax-O'Neil in the delivery or installation of the computer hardware, supplies or software or in the
performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing
limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which
vary from state to state.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used
only on a single printer in the user's Trade or Business. The User agrees not to, and not to authorize or permit any
other person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or
programmable memory. The firmware (Software) is protected by applicable copyright laws and Licensor retains all
rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including
direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware
(Software).
Information in this document is subject to change without notice and does not represent a commitment on the part of
Datamax-O'Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means,
for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax-O'Neil
Corporation.
Important Safety Instructions
This printer has been carefully designed to provide many years of safe, reliable performance. As with all types of
electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging
the equipment:
- Carefully read the provided installation and operating instructions.
- Read and follow all warning instruction labels on the printer.
- Place the printer on a flat, firm, solid surface.
- Make sure all openings on the printer remain unblocked; never insert anything into the openings or ventilation slots.
- Do not place the printer near a heat source.
- Do not use your printer near water, or spill liquid into it.
- Be certain that your power source matches a listed voltage rating for the printer (if unsure, check with your dealer or local utility
company).
- Do not place the power cord where it can be stepped on; and, if the power cord becomes damaged, immediately replace it.
- If service is required, use only qualified trained technicians to repair your printer.
All rights reserved. Copyright © 2015, Datamax-O'Neil
Part Number 88-2362-01, Revision D
Agency Compliance
This product complies to the following:
CFR 47 Part 15, Class A Digital Device
This device complies with Part 15, Subpart B of the FCC Rules.
Operation is subject to the following two conditions: 1) This device
may not cause harmful interference, and 2) this device must
accept any interference received, including interference that may
cause undesired operation.
This Class A digital apparatus complies with Industry Canada ICS003 Class A requirements.
UL 60950-1, 2nd Edition. Safety of Information Technology
Equipment Including Electrical Business Equipment
CAN/CSA-C22.2 No.60950-1, 2nd Edition. Safety of Information
Technology Equipment Including Electrical Business Equipment
European Council Directive 2004/108/EC “EMC Directive”
EN55022, Emissions, Class A
EN55011, Emissions, Class A (p1120n only)
EN55024, Immunity
EN61000-3-2, Harmonics
EN61000-3-3, Voltage Fluctuations and Flicker
European Council Directive 2006/95/EC “Low Voltage Directive”
IEC 60950-1, 2nd Edition (CB Scheme)
Directive 2011/65/EU RoHS2 [EN5058
Customs Union – Russia, Kazakhstan, Belarus
CISPR 22 Class A Warning
Warning: This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may
be required to take adequate measures.
1 (2012)]
CoC-MEX
ACMA – Australian Communications and Media Authority
EN55022; 2010 +AC:2011 Class A
Certificate of Compliance - Mexico
CoC-Mex-00588-UL; UL 60950-1, 2nd Edition, 2011-12-19
GB4943.1-2011; GB9254-2008 (Class A); GB17625.1-2012
Table of Contents
Agency Compliance ....................................................... 5
1. Safety
Warnings and Cautions .................................................. 1
General Safety Information ............................................. 1
2. Overview
About the Printer .............................................................3
p1115 Standard Features ............................................... 6
p1115s Standard Features ............................................. 8
p1120n Standard Features ........................................... 10
p1125 Standard Features ............................................. 12
p1725 Standard Features ............................................. 14
Options .........................................................................16
Unpacking the Printer ...................................................16
Specifications ...............................................................17
3. Connections and Setup
Connections ..................................................................19
Media Loading ..............................................................19
Installing Ribbon ...........................................................32
Configuring Media and Ribbon Settings ....................... 37
Optional Rewinder ........................................................40
Top-of-Form Sensor ..................................................... 42
Removing Ribbon Wrinkle ............................................47
Manual Head Pressure Adjustment (p1115 only) ......... 49
Installing Cutter and Tray ............................................. 51
Upward-Facing Present Sensor ................................... 57
Print Driver Installation .................................................59
4. Menu System
Menu Overview .............................................................61
Layout of the Display ....................................................61
Three Button Panel .......................................................62
Home Screen ................................................................62
Information Button ....................................................... 63
Performance Series User’s Guide
Table of Contents
Feed Button .................................................................. 69
Menu ............................................................................70
5. Cleaning and Maintenance
Overview .....................................................................109
Intervals ......................................................................109
Supplies ......................................................................109
Cleaning the Automatic Loading Sensor .................... 109
Cleaning the Top-of-Form Sensor .............................. 109
Cleaning the Paper Low Sensor ................................. 110
Cleaning the Printhead ...............................................110
Cleaning the Cutter ..................................................... 110
6. Maintenance
Safety Overview ......................................................... 111
Tools Needed ............................................................. 111
Replacing the Printhead ............................................. 111
Replacing the Upper Platen Roller ............................. 114
7. Troubleshooting
Errors ..........................................................................119
Warnings ....................................................................120
Troubleshooting .......................................................... 120
Troubleshooting Print Quality ..................................... 123
8. Terms and Definitions
Processing State ........................................................ 125
Printer State ................................................................125
Media Setup ............................................................... 125
Basic ...........................................................................125
Advanced ....................................................................126
Tools ...........................................................................131
Test .............................................................................132
9. Appendix A
Symbol Sets ............................................................... 133
Fonts ...........................................................................134
Barcodes ....................................................................136
Performance Series User’s Guide
1 Safety
Warnings and Cautions
The following Warnings and Cautions are used throughout this manual:
Warning: Warnings alert you to possible safety risks.
Caution: Cautions alert you to the potential for equipment damage.
General Safety Information
Caution: This product is intended for indoor use only.
All service procedures should be done by properly trained and qualified service
personnel.
Any on-site assembly required during the installation process must be performed by
properly trained and qualified service personnel.
The product must be connected to a properly grounded and appropriately rated AC
receptacle using the supplied cord set.
Caution: This product contains sensitive electronic components that could be damaged
if exposed to excessive force.
Caution: Use only factory-approved consumables and cleaning kits. Use of any non-
approved supplies could damage the product and void the warranty.
Caution: Do not connect the wireless antenna connection to any outside plant
connection.
Figure: 1 - 1 Caution - Hot
The printhead heats during printing. Do not touch.
1 Performance Series User’s Guide
1 | Safety
Performance Series User’s Guide 2
2Overview
1. Touchscreen Control Panel
2. Power LED
3. Error LED
4. Cutter (Optional)
5. Cutter Tray (Optional)
6. USB Host (Optional)
1
2
3
4
5
6
Some features and options are not available on all models.
About the Printer
Product Tour
The following illustrations show some of the features and available options for the printer.
Figure: 2 - 1 Front View
3 Performance Series User’s Guide
2 | Overview
1
2
3
4
5
6
7
8
9
1. Wireless Antenna (Optional)
2. Reset Switch
3. GPIO Port (Optional)
4. Serial Port (Optional)
5. Ethernet/Network Port
6. USB Port
7. Power Switch
8. Fanfold Media Slot
9. Rear Compartment Vent
10. AC Power Inlet
10
Some features and options are not available on all models.
Figure: 2 - 2 Rear View
Performance Series User’s Guide 4
Figure: 2 - 3 Media Area
.
1. Head Pressure Adjustment Wheel (p1115 Only)
2. Power Ribbon Transport Assembly (Optional)
3. Ribbon
4. Media
5. Media Hanger
6. Printhead Carriage Assembly
7. Printhead Latch
8. Printhead Latch Lever
9. Rear Fanfold Media Access Slot
10. Platen Carriage Assembly
11. Media Width Guide Adjustment Knob
12. Bouncer
13. Lower Fanfold Media Access Slot
14. Power Media Rewinder Assembly (Optional)
123
4
5
6
7
8
9
10
11
12
13
14
Some features and options are not available on all models.
Overview | 2
5 Performance Series User’s Guide
2 | Overview
p1115 Standard Features
The p1115 thermal printer has the following standard features:
Table 1: p1115 Standard Features
Features Descriptions
Power Supply 110V to 230V
Max Print Speed 6 IPS / 152 mmps
Resolution 300 dpi / 11.8 dpmm
Memory 32 MB Flash (4MB User Space) / 64 MB DDR2 SDRAM
Printer Type • Direct Thermal
• Thermal Transfer (Optional)
Media Supply • Fan fold
• Roll-fed
• Die-cut
• Continuous Labels: perforated or continuous tag/ticket stock (8”
[203mm] roll max diameter.
Double-sided Top-of-Form
Sensor
Tea r Ba r Removable bar for tearing off gapped or continuous media.
Media Back Feed Capable of backing up at least 1.0”.
Control panel LED backlit color QVGA LCD with touchscreen.
Reset Button Inset on the rear of the unit for recovery or the resetting of the screen
LEDs Two LEDs on the front panel for Power and Error.
Power Switch Positioned on the rear of the unit.
Chassis / Media Cover Die cast construction with a clear side window.
Bar Codes See Appendix A
Fonts See Appendix A
Downloadable Font Types • True-Type Scalable
Graphics Full support of PCL5e and GL/2 graphics capability.
Adjustable position for center-biased stock:
• Label Gap
•Notch
• Reflective black mark on the bottom or the top of the form
calibration.
• PCL Bitmap
(Support for various host-based file formats [PCX, BMP] are not part of
the PCL5e standard but are supported and converted by standard
applications)
Performance Series User’s Guide 6
Features Descriptions
Overview | 2
Industry Standard Printer
Language
Interfaces • USB 2.0 Device
Real Time Clock User replaceable battery
Printer Driver Supported
O
perating Systems
Operating Temperature 32°F (0°C) to 104°F (40°C)
Supported Languages in the
isplay
D
HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional
communications capability is also supported.
LAN 10/100
•
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
Front panel languages are configurable via translation files which may
be loaded on the printer. Check with your sales representative for the
most recent list of available translations.
Print Characteristics
Table 2: Print Characteristics
Variable Specifications
Print Resolution 300 dpi (11.8 dpmm)
Max Print Width 4.16” (105.7 mm)
Max Print Speed 6 IPS (152 mmps)
Max Feed Speed 8 IPS (152 mmps)
Max Back-up Speed 5 IPS (127 mmps)
Media Width Range* 1” - 4.65” (25.44 mm - 118.1 mm)
Media Thickness Range* 0.003” - 0.010” (0.076 mm - 0.254 mm)
Ribbon Width Range** 1” - 4.65” (25.44 mm - 118.1 mm)
Print Length 0.25” - 36” (6.35 mm - 915 mm)
*Media wound out.
**Coated side in (CSI) or coated side out (CSO).
7 Performance Series User’s Guide
2 | Overview
p1115s Standard Features
The p1115s thermal printer has the following standard features:
Table 3: p1115s Standard Features
Features Descriptions
Max Print Speed 6 IPS / 152 mmps
Resolution 600 dpi / 23.6 dpmm
Memory 64MB Flash (32MB User Space) / 64MB DDR2 SDRAM
Printer Type • Direct Thermal
• Thermal Transfer (Optional)
Media Supply • Fan fold
• Roll-fed
• Die-cut
• Continuous Labels: perforated or continuous tag/ticket stock (8”
[203 mm] roll max diameter on 1.0”, 1.5” or 3” [25 mm, 38 mm
or 76 mm] core).
Double-sided Top-of-Form
Sensor
Tea r Ba r Removable bar for tearing off gapped or continuous media.
Media Back Feed Capable of backing up at least 1.0”.
Control panel LED backlit color QVGA LCD with touchscreen.
Reset Button Inset on the rear of the unit for recovery or the resetting of the screen
LEDs Two LEDs on the front panel for Power and Error.
Power Switch Positioned on the rear of the unit.
Chassis / Media Cover Die-cast construction with a clear side window.
Bar Codes See Appendix A
Fonts See Appendix A
Downloadable Font Types • True-Type Scalable
Graphics Full support of PCL5e and GL/2 graphics capability.
Adjustable position for center-biased stock:
• Label Gap
•Notch
• Reflective black mark on the bottom or the top of the form
calibration.
• PCL Bitmap
(Support for various host-based file formats [PCX, BMP] are not part of
the PCL5e standard but are supported and converted by standard
applications)
Performance Series User’s Guide 8
Features Descriptions
Overview | 2
Industry Standard Printer
Language
Interfaces • USB 2.0 Device
Real Time Clock User replaceable battery
Printer Driver Supported
O
perating Systems
Operating Temperature 32°F (0°C) to 104°F (40°C)
Supported Languages in the
isplay
D
HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional
communications capability is also supported.
LAN 10/100
•
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
Front panel languages are configurable via translation files which may
be loaded on the printer. Check with your sales representative for the
most recent list of available translations.
Print Characteristics
Table 4: Print Characteristics
Variable Specifications
Print Resolution 600 dpi (23.6 dpmm)
Max Print Width 4.16” (105.6 mm)
Max Print Speed 6 IPS (152 mmps)
Max Feed Speed 8 IPS (152 mmps)
Max Back-up Speed 5 IPS (127 mmps)
Media Width Range* 1” - 4.65” (25.44 mm - 118.1 mm)
Media Thickness Range* 0.003” - 0.010” (0.076 mm - 0.254 mm)
Ribbon Width Range** 1” - 4.65” (25.44 mm - 118.1 mm)
Print Length 0.25” - 36” (6.35 mm - 915 mm)
*Media wound out.
**Coated side in (CSI) or coated side out (CSO).
9 Performance Series User’s Guide
2 | Overview
p1120n Standard Features
The p1120n thermal printer has the following standard features:
Table 5: p1120n Standard Features
Features Descriptions
Max Print Speed 8 IPS / 203 mmps
Resolution 300 dpi / 11.8 dpmm
Memory 32MB Flash (4MB User Space) / 64MB DDR2 SDRAM
Printer Type • Direct Thermal
• Thermal Transfer (Optional)
Media Supply • Fan fold
• Roll-fed
• Die-cut
• Continuous Labels: perforated or continuous tag/ticket stock (8”
[203 mm] roll max diameter on 1.0”, 1.5” or 3” [25 mm, 38 mm
or 76 mm] core).
Double-sided Top-of-Form
Sensor
Tea r Ba r Removable bar for tearing off gapped or continuous media.
Media Back Feed Capable of backing up at least 1.0” (for near edge printhead).
Control panel LED backlit color QVGA LCD with touchscreen.
Reset Button Inset on the rear of the unit for recovery or the resetting of the screen
LEDs Two LEDs on the front panel for Power and Error.
Power Switch Positioned on the rear of the unit.
Chassis / Media Cover Die-cast construction with a clear side window.
Bar Codes See Appendix A
Fonts See Appendix A
Downloadable Font Types • True-Type Scalable
Graphics Full support of PCL5e and GL/2 graphics capability.
Adjustable position for center-biased stock:
• Label Gap
•Notch
• Reflective black mark on the bottom or the top of the form
calibration.
• PCL Bitmap
(Support for various host-based file formats [PCX, BMP] are not part of
the PCL5e standard but are supported and converted by standard
applications)
Performance Series User’s Guide 10
Features Descriptions
Overview | 2
Industry Standard Printer
Language
Interfaces • USB 2.0 Device
Real Time Clock User replaceable battery
Printer Driver Supported
O
perating Systems
Operating Temperature 32°F (0°C) to 104°F (40°C)
Supported Languages in the
isplay
D
HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional
communications capability is also supported.
LAN 10/100
•
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
Front panel languages are configurable via translation files which may
be loaded on the printer. Check with your sales representative for the
most recent list of available translations.
Print Characteristics
Table 6: Print Characteristics
4” Near Edge
Print Resolution 300 dpi (11.8 dpmm)
Max Print Width 4.27” (108.5 mm)
Max Print Speed 8 IPS (203 mmps)
Max Feed Speed 10 IPS (254 mmps)
Max Back-up Speed 5 IPS (127 mmps)
Media Width Range* 1” - 4.65” (25.44 mm - 118.1 mm)
Media Thickness Range* 0.003” - 0.020” (0.076 mm - 0.508 mm)
Ribbon Width Range** 1” - 4.65” (25.44 mm - 118.1 mm)
Print Length 0.2” - 99” (5.08 mm - 2475.6 mm)
*Media wound out.
**Coated side in (CSI) or coated side out (CSO).
11 Performance Series User’s Guide
2 | Overview
p1125 Standard Features
The p1125 thermal printer has the following standard features:
Table 7: p1125 Standard Features
Features Descriptions
Max Print Speed 10 IPS / 254 mmps
Resolution 300 dpi / 11.8 dpmm
Memory 32 MB Flash (4 MB User Space) / 64 MB DDR2 SDRAM
Printer Type • Direct Thermal
• Thermal Transfer (Optional)
Media Supply • Fan fold
• Roll-fed
• Die-cut
• Continuous Labels: perforated or continuous tag/ticket stock (8”
[203 mm] roll max diameter on 1.0”, 1.5” or 3” [25 mm, 38 mm
or 76 mm] core).
Double-sided Top-of-Form
Sensor
Tea r Ba r Removable bar for tearing off gapped or continuous media.
Media Back Feed Capable of backing up at least 1.0”.
Control panel LED backlit color QVGA LCD with touchscreen.
Reset Button Inset on the rear of the unit for recovery or the resetting of the screen
LEDs Two LEDs on the front panel for Power and Error.
Power Switch Positioned on the rear of the unit.
Chassis / Media Cover Die-cast construction with a clear side window.
Bar Codes See Appendix A
Fonts See Appendix A
Downloadable Font Types • True-Type Scalable
Graphics Full support of PCL5e and GL/2 graphics capability.
Adjustable position for center-biased stock:
• Label Gap
•Notch
• Reflective black mark on the bottom or the top of the form
calibration.
• PCL Bitmap
(Support for various host-based file formats [PCX, BMP] are not part of
the PCL5e standard but are supported and converted by standard
applications)
Performance Series User’s Guide 12
Features Descriptions
Overview | 2
Industry Standard Printer
Language
Interfaces • USB 2.0 Device
Real Time Clock User replaceable battery
Printer Driver Supported
O
perating Systems
Operating Temperature 32°F (0°C) to 104°F (40°C)
Supported Languages in the
isplay
D
HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional
communications capability is also supported.
LAN 10/100
•
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
Front panel languages are configurable via translation files which may
be loaded on the printer. Check with your sales representative for the
most recent list of available translations.
Print Characteristics
Table 8: Print Characteristics
Variable Specifications
Print Resolution 300 dpi (11.8 dpmm)
Max Print Width 4.27” (108.5 mm)
Max Print Speed 10 IPS (254 mmps)
Max Feed Speed 12 IPS (254 mmps)
Max Back-up Speed 5 IPS (127 mmps)
Media Width Range* 1” - 4.65” (25.44 mm - 118.1 mm)
Media Thickness Range* 0.003” - 0.010” (0.076 mm - 0.254 mm)
Ribbon Width Range** 1” - 4.65” (25.44 mm - 118.1 mm)
Print Length 0.10” - 99” (5.08 mm - 2475.6 mm)
*Media wound out.
**Coated side in (CSI) or coated side out (CSO).
13 Performance Series User’s Guide
2 | Overview
p1725 Standard Features
The p1725 thermal printer has the following standard features:
Table 9: p1725 Standard Features
Features Descriptions
Max Print Speed 10 IPS / 254 mmps
Resolution 300 dpi / 11.8 dpmm
Memory 64 MB Flash (32 MB User Space) / 64 MB DDR2 SDRAM
Printer Type • Direct Thermal
• Thermal Transfer (Optional)
Media Supply • Fan fold
• Roll-fed
• Die-cut
• Continuous Labels: perforated or continuous tag/ticket stock (8”
[203 mm] roll max diameter on 1.0”, 1.5” or 3” [25 mm, 38 mm
or 76 mm] core).
Double-sided Top-of-Form
Sensor
Tea r Ba r Removable bar for tearing off gapped or continuous media.
Media Back Feed Capable of backing up at least 1.0”.
Control panel LED backlit color QVGA LCD with touchscreen.
Reset Button Inset on the rear of the unit for recovery or the resetting of the screen
LEDs Two LEDs on the front panel for Power and Error.
Power Switch Positioned on the rear of the unit.
Chassis / Media Cover Die-cast construction with a clear side window.
Bar Codes See Appendix A
Fonts See Appendix A
Downloadable Font Types • True-Type Scalable
Adjustable position for center-biased stock:
• Label Gap
•Notch
• Reflective black mark on the bottom or the top of the form
calibration.
• Intellifont Scalable
• PCL Bitmap
Graphics Full support of PCL5e and GL/2 graphics capability.
(Support for various host-based file formats [PCX, BMP] are not part of
the PCL5e standard but are supported and converted by standard
applications)
Performance Series User’s Guide 14
Features Descriptions
Overview | 2
Industry Standard Printer
Language
Interfaces • USB 2.0 Device
Real Time Clock User replaceable battery
Printer Driver Supported
O
perating Systems
Operating Temperature 32°F (0°C) to 104°F (40°C)
Supported Languages in the
isplay
D
HP PJL, HP PCL5e, HP GL/2 and HP XL, printer languages with autolanguage select and extensions for barcode capabilities. Bi-directional
communications capability is also supported.
LAN 10/100
•
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
Front panel languages are configurable via translation files which may
be loaded on the printer. Check with your sales representative for the
most recent list of available translations.
Print Characteristics
Table 10: Print Characteristics
Variable Specifications
Print Resolution 300 dpi (11.8 dpmm)
Max Print Width 6.83” (173.5 mm)
Max Print Speed 10 IPS (254 mmps)
Max Feed Speed 12 IPS (254 mmps)
Max Back-up Speed 5 IPS (127 mmps)
Media Width Range* 2” - 7.1” (50.8 mm - 180.3 mm)
Media Thickness Range* 0.003” - 0.010” (0.076 mm - 0.254 mm)
Ribbon Width Range** 2” - 7.1” (50.8 mm - 180.3 mm)
Print Length 0.25” - 36” (6.35 mm - 915 mm)
*Media wound out.
**Coated side in (CSI) or coated side out (CSO).
15 Performance Series User’s Guide
2 | Overview
Options
The following options are available:
• Thermal Transfer (Ribbon)
• Internal Power Rewind with Batch Rewind
• Media Present Sensor (Future option for the p1725)
• Peel and Present (Future option for the p1725)
• Media Cutter (Future option for the p1725)
• Media Cutter Tray (Future option for the p1725)
• Applicator Port (General Purpose I/O) and Serial Port (RS-232C)
• Wireless Module (not an available option for the p1115)
• USB Host Port (not an available option for the p1115)
• Audio Indicator (not an available option for the p1115)
• Media Hub with 1.0”,1.5” or 3” media hub adapters (not an available option for the
p1725)
• Non-US Power Cords
Unpacking the Printer
Upon receiving the printer, verify the box is undamaged. Carefully unpack the printer
from its packaging and visually check for any physical damage that may have occurred
during shipment.
Checking the Contents
The contents may vary depending on your configuration. It is recommended that all
packaging materials be saved if the printer is to be shipped again. If the packaging
material is discarded, new packaging material may be available from your reseller.
• Printer
• Power Cord
• Driver CD
• Product documentation not included on the CD
• Accessories/Options
Additional items that may be required include the following:
• All applicable communication cables
•Media
• Ribbon
Performance Series User’s Guide 16
Specifications
Dimensions and Weight
Table 11: Dimensions and Specifications (p1115, p1115s, p1120n, p1125)
Height Width Depth Weight
11.9 in (30.3 cm) 10.8 in (27.4 cm) 18.7 in (47.5 cm) 41 lbs. (19 kg)
Table 12: Dimensions and Specifications (p1725)
Height Width Depth Weight
11.9 in (30.3 cm) 13.4 in (34 cm) 18.7 in (47.5 cm) 52 lbs. (24 kg)
Environmental
Table 13: Temperatu res
Temperature Humidity
Overview | 2
Operating 32°F to 104°F (0°C to 40°C) <=20% to 80%
Storage -4°F to 140°F (-20°C to 60°C) <=35%
Print Driver Requirements
Table 14: Print Driver Minimum System Requirements
Minimum System Requirements
Processor / Speed 500 MHz processor
RAM 512 MB
Hard Drive Space 6 MB
Supported Operating Systems Windows XP - x86 & x64
Windows Vista - x86 & x64
Windows 7 - x86 & x64
Windows 8
Configuration Utility
Table 15: Configuration Utility Minimum System Requirements
Minimum System Requirements
Processor / Speed 500 MHz processor
17 Performance Series User’s Guide
2 | Overview
Minimum System Requirements
Supported Operating Systems Windows XP - x86 & x64
Windows Vista - x86 & x64
Windows 7 - x86 & x64
Windows 8
RAM 256 MB
Hard Drive Space 5 MB
Minimum Screen Resolution 800 x 600
.NET Framework 2.0
Performance Series User’s Guide 18
3 Connections and Setup
Connections
Power
To connect the printer to a viable power source, please follow the steps below.
Caution: Ensure the printer power switch is off before connecting the AC power and
data/network connectivity cables to the printer.
Caution: Adhere to all environmental requirements when installing and using the printer.
Use of the product in an unsuitable environment may affect print quality and the
durability of the printer and may void the manufacturer’s warranty.
1. Place the printer on a suitable level surface capable of securely supporting 60lbs.
2. Connect the AC power cord to the AC power inlet on the back of the printer.
3. Connect the AC power cord to AC utility power.
Data
Printer data connectivity can be accomplished by the following standard or optional
interfaces:
•USB
• Ethernet/Network
• Serial (Optional)
• GPIO (Optional)
• Wireless (Optional)
Connect the appropriate interface cables for your network configuration.
Media Loading
The printer is designed to print on media that is center-aligned on the media hanger.
There are two different media mounts available for most models.
The standard self-centering media hanger synchronizes the adjustment to facilitate the
centering of the media. The optional self-centering media hub* allows for the use of 1”,
1.5” and 3” roll cores.(*Not available for all printer models.)
Please consult your sales representative to obtain the appropriate media.
Note: The printer should be connected to AC power and running during media loading.
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3 | Connections and Setup
1. Inside media adjustment lever
2. Paper low sensor (Optional)
3. Self-centering media hanger
4. Outside media adjustment lever
5. Media adjuster knob
1
2
3
4
5
Media Hanger Overview
Figure: 3 - 1 Self-Centering Media Hanger
Media Specifications
Media core size:
• 3” (76.199 mm)
Media roll diameter:
• Maximum -- 8”
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Connections and Setup | 3
Media roll width:
• Please refer to the model feature charts in the Overview section.
Media thickness:
• 0.003” to 0.01” (the p1120n can accept media thickness of up to 0.020”)
Media dimensions:
• Please refer to the model feature charts in the Overview section.
Note: Ensure there is no tape or adhesive residue on the media roll.
Installing Media on the Media Hanger
1. Open the media cover.
2. Unlock the printhead mechanism by turning the printhead latch lever clockwise about 190°.
Note: Do not unlatch the printhead mechanism.
Figure: 3 - 2 Unlock the Printhead Mechanism
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3 | Connections and Setup
3. Center the media adjuster knob and pull it to widen the gap between the two media adjustment levers.
Figure: 3 - 3 Self-Centering Media Hanger from Top
4. Rotate the outside media adjustment lever downward.
Figure: 3 - 4 Outside Media Adjustment Lever
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