Dahua TPC-PT8620A-B Quick Start Manual

Thermal High-Speed Hybrid PTZ Camera
Quick Start Guide
Version 1.0.1
Welcome
Thank you for purchasing our network cameras. This user’s manual is designed to be a reference tool for using your product. Please read the following safeguards and warnings carefully before you use this series product. Please keep this user’s manual well for future reference.
Cybersecurity Recommendations
Mandatory actions to be taken towards cybersecurity
1. Change Passwords and Use Strong Passwords:
The number one reason systems get “hacked” is due to having weak or default passwords. It is recommended to change default passwords immediately and choose a strong password whenever possible. A strong password should be made up of at least 8 characters and a combination of special characters, numbers, and upper and lower case letters.
2. Update Firmware As is standard procedure in the tech-industry, we recommend keeping NVR, DVR, and IP camera firmware up-to-date to ensure the system is current with the latest security patches and fixes. “Nice to have” recommendations to improve your network security
1. Change Passwords Regularly Regularly change the credentials to your devices to help ensure that only authorized users are able to access the system.
2. Change Default HTTP and TCP Ports: Change default HTTP and TCP ports for systems. These are the two ports used to communicate
and to view video feeds remotely.
These ports can be changed to any set of numbers between 1025-65535. Avoiding the default
ports reduces the risk of outsiders being able to guess which ports you are using.
3. Enable HTTPS/SSL: Set up an SSL Certificate to enable HTTPS. This will encrypt all communication between your devices and recorder.
4. Enable IP Filter: Enabling your IP filter will prevent everyone, except those with specified IP addresses, from accessing the system.
5. Change ONVIF Password:
On older IP Camera firmware, the ONVIF password does not change when you change the system’s
credentials. You will need to either update the camera’s firmware to the latest revision or manually change the ONVIF password.
6. Forward Only Ports You Need: Only forward the HTTP and TCP ports that you need to use. Do not forward a huge range of
numbers to the device. Do not DMZ the device's IP address.
You do not need to forward any ports for individual cameras if they are all connected to a recorder
on site; just the NVR is needed.
7. Disable Auto-Login on SmartPSS: Those using SmartPSS to view their system and on a computer that is used by multiple people should disable auto-login. This adds a layer of security to prevent users without the appropriate credentials from accessing the system.
8. Use a Different Username and Password for SmartPSS: In the event that your social media, bank, email, etc. account is compromised, you would not want someone collecting those passwords and trying them out on your video surveillance system. Using a different username and password for your security system will make it more difficult for someone to guess their way into your system.
9. Limit Features of Guest Accounts: If your system is set up for multiple users, ensure that each user only has rights to features and functions they need to use to perform their job.
10. UPnP: UPnP will automatically try to forward ports in your router or modem. Normally this would be a
good thing. However, if your system automatically forwards the ports and you leave the credentials defaulted, you may end up with unwanted visitors.
If you manually forwarded the HTTP and TCP ports in your router/modem, this feature should be
turned off regardless. Disabling UPnP is recommended when the function is not used in real applications.
11. SNMP: Disable SNMP if you are not using it. If you are using SNMP, you should do so only temporarily, for tracing and testing purposes only.
12. Multicast: Multicast is used to share video streams between two recorders. Currently there are no known issues involving Multicast, but if you are not using this feature, deactivation can enhance your network security.
13. Check the Log: If you suspect that someone has gained unauthorized access to your system, you can check the system log. The system log will show you which IP addresses were used to login to your system and what was accessed.
14. Physically Lock Down the Device: Ideally, you want to prevent any unauthorized physical access to your system. The best way to achieve this is to install the recorder in a lockbox, locking server rack, or in a room that is behind a lock and key.
15. Connect IP Cameras to the PoE Ports on the Back of an NVR: Cameras connected to the PoE ports on the back of an NVR are isolated from the outside world and cannot be accessed directly.
16. Isolate NVR and IP Camera Network
The network your NVR and IP camera resides on should not be the same network as your public computer network. This will prevent any visitors or unwanted guests from getting access to the same network the security system needs in order to function properly.
Important Safeguards and Warnings
Electrical safety
All installation and operation should conform to your local electrical safety codes. The power source shall conform to the requirement of the Safety Extra Low Voltage (SELV)
standard, and supply power according to the Limited Power Source requirement of IEC60950-1. Please note that the power supply requirement is subject to the device label.
Make sure the power supply is correct before operating the device. A readily accessible disconnect device shall be incorporated in the building installation wiring Prevent the power cable from being trampled or pressed, especially the plug, power socket and the
junction extruded from the device.
We assume no liability or responsibility for all the fires or electrical shock caused by improper
handling or installation.
Environment
Do not aim the device at strong light to focus, such as lamp light and sun light, otherwise it might
cause over brightness or light marks, which are not the device malfunction, and affect the longevity of Charge Coupled Device (CCD) or Complementary Metal-Oxide Semiconductor (CMOS).
Do not place the device in a damp or dusty environment, extremely hot or cold temperatures, or the
locations with strong electromagnetic radiation or unstable lighting.
Keep the camera away from water or other liquid to avoid damages to the internal components. Keep the indoor device away from rain or damp to avoid fire or lightning. Keep sound ventilation to avoid heat accumulation. Transport, use and store the device within the range of allowed humidity and temperature. Heavy stress, violent vibration or water splash are not allowed during transportation, storage and
installation.
Pack the device with standard factory packaging or the equivalent material when transporting the
device.
Operation and Daily Maintenance
Do not directly touch the heat dissipation component of the device to avoid scald. Do not dismantle the device because there is no component that can be fixed by users themselves.
Otherwise, it might cause water leakage or bad image due to unprofessional dismantling.
Please contact after-sale service to replace desiccant when it becomes green. It is recommended to use the device together with lightning arrester to improve lightning protection
effect.
It is recommended to get the grounding holes to be grounded to enhance the reliability of the
device.
Do not directly touch the optic component CCD or CMOS. You can use the air blower to blow away
the dust or dirt on the lens surface. Please use a dry cloth wetted by alcohol to wipe away the dust gently if necessary.
Use the dry soft cloth to clean the device. If the dust is difficult to be removed, please wipe it away
with a clean cloth wetted slightly by the mild detergent, and then use the dry cloth to clean the device. Do not use volatile solvents like alcohol, benzene, thinner, or strong detergent with abrasiveness, otherwise it will damage the surface coating or reduce the working performance of the device.
When installing or using the device, do not directly touch or wipe the surface of the dome cover
because it is an optical device. If stained with dirt, use oil-free soft brush or air blower to gently wipe it away. If stained with grease or fingerprint, use soft cloth to gently wipe the water drop or oil and wait till it is dry, and then use oil-free cotton cloth or lens cleaning paper soaked with alcohol or detergent to wipe from the lens center outward till it is clean.
We are not liable for any problems caused by unauthorized modification or attempted repair.
Warnings
Please modify the default password after login to avoid being stolen. Use the standard components provided by manufacturer and make sure the device is installed and
fixed by professional engineers.
The surface of the image sensor should not be exposed to laser beam radiation in an environment
where a laser beam device is used.
Do not provide two or more power supply sources for the device, otherwise it might damage the
device.
Disclaimer
This manual is for reference only. Please refer to the actual product for more details. Minor differences might be found in user interface, and there might be deviation between the actual
value of some data and the value provided in the manual due to the reasons such as the real environment is not stable. Please refer to the final explanation of the company if there is any doubt or dispute.
All the designs and software are subject to change without prior written notice. The manual will be
regularly updated according to the product upgrade without prior announcement.
Please contact the supplier or customer service if there is any problem occurred when using the
device.
Please contact the customer service for the latest procedure and supplementary documentation. Please visit our website or contact your local service engineer for more information. The company is not liable for any loss caused by the operation that does not comply with the
manual.
If there is any uncertainty or controversy, please refer to our final explanation.
Privacy Protection Notice
As the device user or data controller, you might collect personal data of others' such as face, fingerprints, car plate number, Email address, phone number, GPS and so on. You need to be in compliance with the local privacy protection laws and regulations to protect the legitimate rights and interests of other people by implementing measures include but not limited to: providing clear and visible identification to inform data subject the existence of surveillance area and providing related contact.
About the Guide
The Guide is for reference only. If there is inconsistency between the Guide and the actual product,
the actual product shall prevail.
We are not liable for any loss caused by the operations that do not comply with the Guide. The Guide would be updated according to the latest laws and regulations of related regions. For
detailed information, see the paper Quick Start Guide, CD-ROM, QR code or our official website. If there is inconsistency between paper User's Guide and the electronic version, the electronic version shall prevail.
All the designs and software are subject to change without prior written notice. The product
updates might cause some differences between the actual product and the Guide. Please contact the customer service for the latest program and supplementary documentation.
There still might be deviation in technical data, functions and operations description, or errors in
print. If there is any doubt or dispute, please refer to our final explanation.
Upgrade the reader software or try other mainstream reader software if the Guide (in PDF format)
cannot be opened.
All trademarks, registered trademarks and the company names in the Guide are the properties of
their respective owners.
Please visit our website, contact the supplier or customer service if there is any problem occurred
when using the device.
If there is any uncertainty or controversy, please refer to our final explanation.
FCC Information
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
FCC conditions:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause
undesired operation.
FCC compliance:
This equipment has been tested and found to comply with the limits for a digital device, pursuant to part 15 of the FCC Rules. This equipment generate, uses and can radiate radio frequency energy and, if not installed and used in accordance with the guide, may cause harmful interference to radio communication. For class A device, these limits are designed to provide reasonable protection against harmful
interference in a commercial environment. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
For class B device, these limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
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