Dahua DHI-ARC3008C, ARC3008C, DH-ARC3008C, OEM-ARC3008C User Manual
Alarm Control Panel
User Manual
V1.0.0
ZHEJIANG DAHUA VISION TECHNOLOGY CO., LTD.
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Cybersecurity Recommendations
Mandatory actions to be taken towards cybersecurity
1. Change Passwords and Use Strong Passwords:
The number one reason systems get “hacked” is due to having weak or default passwords. It is recommended to
change default passwords immediately. The password of this device is made up of 4 to 6 numbers.
2. Update Firmware
Please do not update firmware randomly. If you need to update firmware, please contact technical support or
manufacturer.
“Nice to have” recommendations to improve your network security
1. Change Passwords Regularly
Regularly change the credentials to your devices to help ensure that only authorized users are able to access the
system.
2. Check the Log:
If you suspect that someone has gained unauthorized access to your system, you can check the system log.
3. Physically Lock Down the Device:
Ideally, you want to prevent any unauthorized physical access to your system. The best way to achieve this is to
install the recorder in a lockbox, locking server rack, or in a room that is behind a lock and key.
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Foreword
General
This user manual (hereinafter referred to be "the Manual") introduces the functions and operations of the
Alarm Control Panel (hereinafter referred to be "the Control Panel").
Models
DHI-ARC3008C, ARC3008C, DH-ARC3008C, OEM-ARC3008C
Safety Instructions
The following categorized signal words with defined meaning might appear in the Manual.
Signal Words
Meaning
DANGER
Indicates a high potential hazard which, if not avoided, will result in
death or serious injury.
WARNING
Indicates a medium or low potential hazard which, if not avoided,
could result in slight or moderate injury.
CAUTION
Indicates a potential risk which, if not avoided, could result in
property damage, data loss, lower performance, or unpredictable
result.
TIPS
Provides methods to help you solve a problem or save your time.
NOTE
Provides additional information as the emphasis and supplement to
the text.
Revision History
No.
Version
Revision Content
Release Time
1
V1.0.0
First Release.
September 21, 2018
Privacy Protection Notice
As the device user or data controller, you might collect personal data of others such as face, fingerprints,
car plate number, Email address, phone number, GPS and so on. You need to be in compliance with the
local privacy protection laws and regulations to protect the legitimate rights and interests of other people by
implementing measures include but not limited to: providing clear and visible identification to inform data
subject the existence of surveillance Area and providing related contact.
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About the Manual
The Manual is for reference only. If there is inconsistency between the Manual and the actual product,
the actual product shall prevail.
We are not liable for any loss caused by the operations that do not comply with the Manual.
The Manual would be updated according to the latest laws and regulations of related regions. For
detailed information, see the paper manual, CD-ROM, QR code or our official website. If there is
inconsistency between paper manual and the electronic version, the electronic version shall prevail.
All the designs and software are subject to change without prior written notice. The product updates
might cause some differences between the actual product and the Manual. Please contact the
customer service for the latest program and supplementary documentation.
There still might be deviation in technical data, functions and operations description, or errors in print.
If there is any doubt or dispute, please refer to our final explanation.
Upgrade the reader software or try other mainstream reader software if the Manual (in PDF format)
cannot be opened.
All trademarks, registered trademarks and the company names in the Manual are the properties of
their respective owners.
Please visit our website, contact the supplier or customer service if there is any problem occurred
when using the device.
If there is any uncertainty or controversy, please refer to our final explanation.
Default Access Codes
Supervisor User: 1234
TECHNICIAN: 1961
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Important Safeguards and Warnings
This Chapter describes the contents covering proper handling of the Device, hazard prevention, and
prevention of property damage. Read these contents carefully before using the Device, comply with them
when using, and keep it well for future reference.
Operation Requirement
Modify the default access codes after installation to avoid being stolen.
Do not place or install the product in a place exposed to sunlight or near the heat source.
Keep the product away from dampness, dust or soot.
Keep the product installed on the stable place to prevent it from falling.
Do not drop or splash liquid onto the product, and make sure there is no object filled with liquid on the
product to prevent liquid from flowing into the product.
Operate the device within the rated range of power input and output.
Do not dissemble the Device randomly.
Transport, use and store the Device under the allowed humidity and temperature conditions.
Electrical Safety
Use the battery as required; otherwise there might result in fire, explosion, or inflammation.
When replacing battery, make sure the same type is used.
Use the recommended power cables in the region and conform to the rated power specification.
The power source shall conform to the requirement of the Safety Extra Low Voltage (SELV) standard,
and supply power with rated voltage which conforms to Limited power Source requirement according
to IEC60950-1. Please note that the power supply requirement is subject to the device label.
Connect the device (I-type structure) to the power socket with protective earthing.
The appliance coupler is a disconnection device. When using the coupler, keep the angle for easy
operation.
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Table of Contents
Cybersecurity Recommendations .............................................................................................................................. 1
Foreword ....................................................................................................................................................................... 2
Important Safeguards and Warnings ......................................................................................................................... 4
1 Introduction ............................................................................................................................................................... 7
Overview ........................................................................................................................................................... 7 1.1
Features ............................................................................................................................................................ 7 1.2
Terms and Definitions ....................................................................................................................................... 8 1.3
2 About the Keypad ...................................................................................................................................................... 9
Dimension ......................................................................................................................................................... 9 2.1
The Grand Tour ............................................................................................................................................... 10 2.2
The Keys ......................................................................................................................................................... 10 2.3
2.3.1 Numeric Keys (0 to 9) ........................................................................................................................... 11
2.3.2 Other Function Keys ............................................................................................................................. 11
2.3.3 Key Combination Operations ............................................................................................................... 12
LED Indicators ................................................................................................................................................ 13 2.4
2.4.1 Overview ............................................................................................................................................... 13
2.4.2 Status .................................................................................................................................................... 14
Main Interface of LCD Display ........................................................................................................................ 15 2.5
Installation ....................................................................................................................................................... 17 2.6
3 Arming and Disarming ............................................................................................................................................ 18
Arming ............................................................................................................................................................. 18
3.1
3.1.1 Total Arming .......................................................................................................................................... 18
3.1.2 Partition 1 Arming ................................................................................................................................. 19
3.1.3 Partition 2 Arming ................................................................................................................................. 20
3.1.4 Partition 1+2 Arming ............................................................................................................................. 21
3.1.5 Forced Arming ...................................................................................................................................... 21
3.1.6 Rapid Arming ........................................................................................................................................ 22
3.1.7 Arming through Timer ........................................................................................................................... 22
3.1.8 Arming from Remote ............................................................................................................................. 22
Disarming ........................................................................................................................................................ 23 3.2
3.2.1 Total Disarming from the Keypad ......................................................................................................... 23
3.2.2 Total Disarming with the Timer ............................................................................................................. 23
3.2.3 Total Disarming through Telephone or SMS ......................................................................................... 23
3.2.4 Disarming under Duress ....................................................................................................................... 23
4 User Menu ................................................................................................................................................................ 24
ZONE TROUBLES .......................................................................................................................................... 24 4.1
SYSTEM TROUBLES ..................................................................................................................................... 26 4.2
ZONE MANAGER ........................................................................................................................................... 27 4.3
LOGBOOK EVENT ......................................................................................................................................... 28 4.4
CHIME ZONES ............................................................................................................................................... 28 4.5
ACCESS CODES ............................................................................................................................................ 29 4.6
4.6.1 Authority Level ...................................................................................................................................... 29
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4.6.2 Configuring Authority Level .................................................................................................................. 30
4.6.3 Configuring Access Code ..................................................................................................................... 32
TECHNICIAN .................................................................................................................................................. 33
4.7
FIRMWARE VERSION ................................................................................................................................... 33 4.8
WALK TEST .................................................................................................................................................... 34 4.9
SYSTEM TIMERS ......................................................................................................................................... 35 4.10
DATE/TIME ................................................................................................................................................... 36 4.11
HOLIDAY ....................................................................................................................................................... 37 4.12
TEL NUMBER ............................................................................................................................................... 38 4.13
REMOTE SERVICE ...................................................................................................................................... 40 4.14
SECURITY CODE ........................................................................................................................................ 41 4.15
Technical Specification ......................................................................................................................... 42 Appendix 1
Keypad Buzzer Sound........................................................................................................................... 44 Appendix 2
Event Log Messages ............................................................................................................................. 45 Appendix 3
User Menu Map ...................................................................................................................................... 46 Appendix 4
FAQ.......................................................................................................................................................... 48 Appendix 5
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1 Introduction
Overview 1.1
The product is the high performance anti-theft controller designed for the middle and small alarm solution
application. Adopting embedded Linux operation system and relying on embedded platform, the system
can run steadily with advanced controlling technology and strong data transmission ability. The embedded
design also supports the product with high security and excellent stability.
The product can work both independently and with professional app in mobile phone, which is convenient
for remote viewing and alarm status controlling. The product can also be connected to the network to form
the strong security monitoring network, working with the professional alarm platform software to show the
strong networking and remote monitoring ability.
The product can be widely applied in the store, warehouse, family, and so on for security protection.
Features 1.2
The functions might be different depending on the software and hardware version of the model you
purchased.
8 onboard wired Zones.
3 programmable hardware outputs on the Control Panel mainboard, including 1-relay output used as
siren output and 2-mos transistor outputs of OC type.
Outputs operation follows system events, Zone events, Area, Link and scheduling programs.
1 Alarm Control Panel case tamper and 1 leave-wall tamper.
1 siren tamper input.
Up to 8 Areas, and every Area with 2 partitions.
Up to 8 Keypads.
Up to 100 users with 8 authority levels for different users (Supervisor, Manager, Master, User,
Temporary, Duress, Patrol, and Technician).
1000 events log.
Supports more than 11 Zone types.
7 sorts of Zone terminations, including closed-circuit (NC), open-circuit (NO), end-of-line (EOL)
resistors, double end-of-line (DEOL) resistors, triple end-of-line (3DEOL) resistors, inertial type for
vibration detector and pulse type for roller shutter.
Configurable Zone resistance (2K7, 4K7, and 6K8).
With 2 RS-485 ports for Keypads connection and extended connections.
With PSTN port for alarm event report function, supporting CID (Contact ID).
3 telephone numbers for monitor station (PSTN), 8 telephone numbers for vocal message, and 8
telephone numbers for SMS.
With GSM/GPRS network ports for events SMS reporting and remote control, events vocal message
reporting by dialing and remote control, and mobile phone app connection ability when Ethernet
connection is failed.
With 10/100M self-adaptive Ethernet port.
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Supports abnormality alarm, including network disconnected alarm, PSTN fault alarm, tampering
alarm, low battery alarm, battery loss alarm, power loss alarm, and keyboard faults alarm.
In-field firmware upgradable.
App-based system control through DMSS.
Terms and Definitions 1.3
Refer to the terms and definitions that are used in the Manual as below.
Table 1-1 Terms and definitions
Term
Definition
Area
The 8 Areas that can be armed.
Zone
Protection zones under Area.
Partition
The scope of Partition is larger than Zone and under Area.
Numeric key
Key 0–9 on the Keypad.
Function key
The other keys except Numeric keys, such as ESC and ENTER.
Key combination
+ Numeric key.
User Menu
Menus programmed by the User.
Installer Menu
Menus programmed by the TECHNICIAN.
Access Code
A specified code, from 4 to 6 digits, that allows the user to operate the
Keypad.
TECHNICIAN
A person that is authorized to access the Installer Menu to program the
system.
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2 About the Keypad
This chapter introduces the dimension, main functions, indicators, keys operations, and installation of the
Keypad.
Dimension 2.1
Dimension (mm [inch]) Figure 2-1
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The Grand Tour 2.2
Grand tour Figure 2-2
Table 2-1 Functions introduction
No.
Name
Function
1
LCD display
Show all the system information including management and
programming. For details, see "2.5 Main Interface of LCD Display."
LED indicators
Give information about power status, battery status, failures, bypass,
and alarm status of each Area. For details, see "2.4 LED Indicators."
2
The keys
The Keypad keys can do numerous functions. Each key has specific
function. For details, see "2.3 The Keys."
3
Ports
+12V: Supplies 12V DC.
GND: Ground.
RS485_A1
RS485_B1
The Keys 2.3
The Keypad keys can do numerous functions. Each key has a specific function as explained below.
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The keys Figure 2-3
2.3.1 Numeric Keys (0 to 9)
The numeric keys give the functions as below:
Type in access codes as required to access programming (TECHNICIAN or user) or to arm/disarm.
The keys from 1 to 8 represent eight zones. When the zone is not ready, you can press and hold the
key to show the NOT READY details, and when the key LED light slowly flashes or quickly flashes,
press and hold the key to show the alarm details.
The keys from 0 to 8 can be used to type in or edit alphanumeric descriptions.
Press 1 to type in "#", "*", and ".". Press 0 to type in space.
2.3.2 Other Function Keys
Table 2-2 Other function keys
Key
Function
Exit from the current menu or return to the previous menu.
Move the pointer to the left when you edit.
Press and hold to delete text.
Bypass the Zones as below:
1. Type in the access code.
2. Press . The interface for setting the bypass Zones is shown.
3. Press the corresponding numeric key of the Zones that you want to
bypass. For example, if you want to bypass Zone 12, press Key 1 and
then press Key 2.
4. Press Enter to confirm the setting.
Enter the User Menu or the Installer Menu.
Quick input. For example, if your type in 130, press immediately to
confirm the input; otherwise the input will become invalid.
Quick jump. For example, if you want to view the 200th
log from 300 logs,
type in 200, and then press to jump to the 200th log page.
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Key
Function
Increase or decrease numbers.
Switch options on the interface.
Page turning.
Enter the sub menu.
Switch to the next menu of the same level in editing mode.
Confirm the input.
Arm the whole Area.
Rapid Total Arming to the whole Area.
Give combination operations. For details, see Table 2-3.
Arm the PARTITION 1.
Rapid Arming the PARTITION 1.
Give combination operations. For details, see Table 2-3.
Arm the PARTITION 2.
Rapid Arming the PARTITION 2.
Give combination operations. For details, see Table 2-3.
Disarm.
Move the pointer to the right when you edit number or letter.
2.3.3 Key Combination Operations
How to press key combination: Press in sequence.
For example, if you need to press + 0, press first, and then press 0.
Table 2-3 Key combinations
Key
Function
+ 0 (F0)
On the main interface, press + 0 (F0) to show the GSM and
wireless signal strength. The GSM signal is shown with eight bars, and
the wireless signal is shown with four bars.
Press + 0 (F0) again to return to the main interface. Without
pressing + 0 (F0), the system automatically returns to the main
interface in 2 min.
+ 1 (F1)
Panic Activation (silent activation or with sirens and Keypad buzzer)
On the menu of ZONE TROUBLES, ZONE MANAGER, and CHIME
ZONES, press + 1 (F1) to show the Area selection interface
where can select the Areas within which to do the searching and
filtering.
On the OUTPUTS menu, press + 1 (F1) to do a test to the
output circuit, and Active is shown.
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Key
Function
+ 2 (F2)
Robbery Activation (silent activation)
There is no response on the interface but this event is recorded in the
log.
On the menu of ZONE TROUBLES, ZONE MANAGER, and CHIME
ZONES, you can select the Zone on which you can do the searching
and filtering.
Edit text on the interfaces such as description of module, zone, user
code, output, timer and display.
Edit telephone number, SMS number, and SIM number on the TEL
NUMBER menu, and PSTN number on MONITOR STATION menu..
+ 3 (F3)
Medical Activation (with Keypad buzzer)
On the WALK TEST menu, switch between individual test and
multiple test.
On the TEL NUMBER menu, start a phone call test or message test.
+ 4 (F4)
Fire Alarm Activation (with Keypad buzzer and siren)
On the TEL NUMBER menu, stop a phone call test.
+ (1–8)
Query which zones under the specified Area.
+ (1–99)
Query which Areas the specified zone belongs to.
LED Indicators 2.4
There are 12 LED indicators on the Keypad that respectively gives information about power status, battery
status, faults, bypass, and alarm status of each Area.
2.4.1 Overview
The Table 2-4 shows the icon, color, and meaning of each LED indicator.
Table 2-4 LED indicators overview
Icon
Color
Meaning
Green
Power status
Green
Battery status
Red
Fault status
Green
Bypass
Red
Alarm status of eight Areas
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2.4.2 Status
Power LED Indicator ( )
Glows: The system operates with normal power supply.
Slowly flashes: The system does not operate normally due to a lack of power supply, and therefore a
check must be given.
Quickly flashes: The system is in installer programming mode or on the Walk Test Zone mode. If a
lack of power supply occurs when the system is in either of these two modes, the LED indicator also
quickly flashes.
Battery LED Indicator ( )
Slowly flashes: Battery defects such as low power and powering off quickly.
Off: Battery operates normally.
Fault LED Indicator ( )
Glows: System faults (main power loss, battery low voltage or missing), and you can view the details
on the SYSTEM TROUBLES menu.
Slowly flashes: Tampering is happening to the Control Panel, siren, or Keypad.
Off: The system operates normally.
Bypass LED Indicator ( )
Glows: There is at least one bypassed zone.
Off: There is no bypassed zone.
1-8 LED Indicators
There are eight LED indicators located below the LCD display represent the status of the Areas. From left
to right they show the alarm status of Area 1 to Area 8. See Figure 2-4.
Area status LED indicators Figure 2-4
Glows: The Area is armed.
Slowly flashes: The alarm is in progress or the alarm has occurred
Quickly flashes: The Area is in alarm condition and the linkage is in progress. This condition
disappears when the Area is disarmed. The indicator starts to flash slowly and is cancelled when a
valid user code is typed in again followed by the command DISARMED.
Off: The Area is disarmed.
By pressing and holding the number key corresponding to each Area for three seconds, you can view
where exactly the alarm is in the Area. For example, when the Area 5 indicator quickly flashes, press and
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