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DAHLE
20390 SERIES
PAPER SHREDDER
Instruction Manual
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390 SERIES
HIGH CAPACITY SHREDDERS
20390
20394
20396
OPERATION MANUAL
20390.90.1830 – 01/04 –
Dahle North America, Inc.
49 Vose Farm Road
Peterborough, NH 03458
T: (603) 924-0003 • F: (603) 924-1616
Email: shredders@dahle.com
www.dahle.com
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Congratulations on your purchase of a DAHLE High Capacity Shredder! We
here at DAHLE North Am erica are de dicated t o providi ng rugged an d dependa ble
products for the large, and not so larg e off ice. W e are sure your new DAHLE High
Capacity Shredder will meet or exceed your expectations of quality and service.
If you have any questions r egarding your new DAHLE paper shr edder, call your
sales representative, or call DAHL E N.A. C us tomer Service, toll free, at (800) 9951379 between 8:30 am and 5:00 pm Monday through Friday, EST.
Check off the model and r ecord the serial number for your records in the space
provided below.
❏ 20390 ❏ 20394 ❏ 20396
Serial Number: __________________________
DIAGRAM KEY
1. Main Plug
2. Feed Opening
3. Light Barrier
4. Bag Full Indicator
5. Door Ajar Indicator
6. Paper Jam Indicator
7. Forward Switch
7a. Reverse Switch
8. Power Switch
9. Waste Bin
10. Door Handle
11. Door
DAHLE SHREDDER SUPPLIES AND ACCESSORIES
Shred Bags (100 per box)
Item No. Models
701 Personal & 20300 Series
704 20400, 20500 & 20600 Series
705 20800 Series
706 High Capacity Models
Waste Bin
805 800 Series
Shredder Oil (All Models)
740 Box of 4 16oz. Bottles
740G Box of 4 1gal Bottles
740G/1 1 gallon bottle
Automatic Oiling System
SAO-120 4 Liter Auto Oiler
IF ANY OTHER PROBLEMS OCCUR. CA LL YOUR A UTHORIZED DA HLE SERVIC E DEA LER IF ANY OTHER PROBLEMS OCCUR. CALL YOUR AUTHORIZED DAHLE SERVICE DEALER
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DAHLE Shredder Oil is the onl y lubricant you sho uld use in your pap er shredder.
It has been specially formulated so as not to leave any residue that c ould attract
dust and clog the shredding mechanism. You can order DAHLE Shredder Oil
(item # 740) from your local dealer.
Repairs on your paper shredder should only be performed by qualified
technicians. If you need s ervice, contact your local dealer, or you can cont act
DAHLE North America Custom er Service between 8:30 am and 5:00 pm EST at
(800) 995-1379.
BEFORE YOU CALL FOR SERVICE
SYMPTOM POSSIBLE CAUSES SOLUTION
No Power
1. Power button not pressed Press button (green light
turns on)
2. Unit unplugged Connect to outlet
3. Outlet dead Reset circuit breaker
4. Door not fully closed Close Door
5. Shred Bag full Change Shred Bag
Low capacity
1. Cutting blades dry Lubricate cutting blades
according to instructions.
SAFETY INSTRUCTIONS
• Read the operating instructions carefully proir to starting up the unit!
• Do not use in the vicinity of inflammable liquids or gases.
• Do not use in the vicinity of corrosion materials.
• Do not expose to the wet.
• Do not let children operate this office equipment.
• Do not reach into th e cutting mechanism during operation - not even from
the top or with objects.
• Do not use the shredder over a period of more than 5 minutes in no-load
operation (operation without paper).
• Keep long hair clear of machine.
• Keep neck-ties clear of machine.
• Keep bracelets clear of machine.
• Power supply must be accessible all the times.
• Disconnect power supply befor e servici ng.
• The safety devices must not be manipulated with or removed.
• Please make sure that the shredder gets sufficient ventilation (ventilating
flaps must kept free).
BEFORE YOU SHRED
• Remove Transport Bolts with wrench pr o vided.
• Record the Model an d Serial N umber in the s pace pro vided ins ide the f ront
cover.
• Be sure the electrica l outlet provides the proper power f or your shredder
(see rating label on rear of shredder).
• Install Shred Bag (see: “CHANGING THE SHRED BAG”).
TURNING ON YOUR SHREDDER
1. ON, OFF are controlled by the green push bu
found on top of the shredder.
2. Press this button turns the shredder on
And places it in the stand-by mode.
3. Pressing the button again turns the
shredder off.
NOTE: SHREDDER WILL NOT OPERATE UNLESS DOO R IS CO MPLETELY CLO SED ALWAYS TURN SHREDDER OFF IF IT WILL BE UNATTENDED FOR LONG PERIODS OF TIME
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SHREDDING
Turn shredder on. Insert paper squarely into
Feed Opening (3). A light barrier will automatically activate the shredding mechanism.
Continue feeding paper into the Feed Opening
until the shredding mechanism begins to
draw the paper in. At this point, allow the paper
to feed into the shredder on its own. Once the
paper has passed completely through the shredding mechanism, the electronic
controls will automatically stop the machine.
To shred a piece of paper too small to break the light barrier, press the
FORWARD button (7) once to overrid e the auto ON/OFF function. T he shredder
will continue to run until the FORWARD button is pressed again.
Microfiche and transparencies can also be shredded in the same manner as
paper, however, you should shred a piec e of paper after every 8 or 10 she ets of
plastic. This helps clean plastic particles out of the shredding mechanism.
CAPACITY
Capacity is the number of sheets of 8½” x 11” paper that can be shr edded at one
time. These figures are approximate and machines may vary slightly due to
various conditions. It is not recommended that you try to run your shredder at
maximum capacity, as this increases the chance of a paper jam.
Model
20 Lb. Bond 16 Lb. Bond
20390 55 60
2039
6 38 43
20394 Up to 18*
CLEARING A PAPER JAM
If too many sheets of paper are f ed into your shr edder at one t im e, it m ay cause a
paper jam. Running your shredder at maximum capacit y increases the chance of
a paper jam. If a paper jam occ urs, it is easy to clear by following these sim ple
steps:
The Auto-Reverse feature, built into the electronic versions of DAHLE High
Capacity Shredders, helps prevent paper jams. If the Auto-Reverse feature is
activated an audible alarm sounds and th e Paper Jam Indicator (6) lights up. If
this situation occurs, follow these simple steps:
1. Rem ove paper f rom Feed Opening. T he REVER SE button ( 7a) ma y be used
if excess paper remains in the Feed O pening. Clear shredding mechanism
by pressing the FORWARD button (7).
2. Separate some of the sheets and continue shredding.
CHANGING THE SHRED BAG
When the Shred Bag is full, the shredder will automatically shut down. On the
electronic models an LED indicator will light and an audible alarm will sound.
Changing the Shred Bag is quick and easy if you follow these simple directions.
1. Turn shredder off
2. Open Door (11) usin g Door Handle (10) to expos e Waste Bin (9) and Shre d
Bag.
3. Slide Waste Bin and full Shred Bag from shredder.
4. Dispose of full Shred Bag.
5. Install ne w Shred Bag in W aste Bin, dra ping the edge of the Shred Bag ov er
the lip of the Waste Bin.
6. Slide Waste Bin, with new Shred Bag installed, back into shredder.
7. Close Door.
8. Turn on shredder and continue shredding.
CARING FOR YOUR SHREDDER
Clean covers with a clean dry cloth. Do not use water or solven ts. Make sur e you
disconnect your shredder from its power source before cleaning.
Paper shredders, like all mechanical equipment, need proper maintenance to
ensure efficient operation. Periodic lubricat ion of the cutting b lades is im portant to
offset the friction generat ed within the cutting head. Frequency of lubrication will
vary depending on the shred s ize and the amount of usage. A strip-cut shredd er
receiving light use (1 – 2 hours per week) will require lubrication only once or
twice a month, while the same machine used 1 – 2 hours per da y will require
lubrication weekly. A cross-cut shredder should be lubricated every ½ hour of
shredding time to maintain maximum capacity and efficiency.
The procedure for lubricating your shredder is simple, and can be performed b y
any operator. The oil is pack aged in a sque eze bot tle and is appl ied dir ect ly to the
cutting blades through the feed open ing (3). Run a fine stream of lubricant from
one side of the feed opening to the other. Run the shredder in REVE RSE for a
few seconds to help distribute the lubricant evenly. You can now continue
shredding as usual.
ALWAYS TURN SHREDDER OFF IF IT WILL BE UNATTENDED FOR LONG PERIODS OF TIME
IF ANY OTHER PROBLEMS OCCUR. CA LL YOUR A UTHORIZED DA HLE SERVIC E DEA LER
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