Troubleshooting Troubleshooting
3635
Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction 
manuals of the connected components and TV.
• 
Check the connection of the power cord.
• 
Turn on the main power.
• 
Switch off the main power, then switch it on 
again. If not recovered, disconnect the power 
cord, then connect it again.
• 
Contact your nearest service center.
• 
Deactivate the muting function.
• 
Check the connections to the machine.
• 
Contact your nearest service center.
• 
Check the speaker connections.
• 
Select the appropriate surround mode.
• 
No sound is output from the center speaker 
when the surround mode is set to either of them.
• 
Select the appropriate input source.
• 
Switch off the main power, then switch it on 
again. If not recovered, disconnect the power 
cord, then connect it again.
• 
Change the selection of the Audio output signal 
type from the SETUP menu, to “SPDIF/PCM”. 
• 
Insert a disc. (Check that “DVD”, “VCD”, or “CD” 
is lit in the machine’s display.)
• 
Pick up dirty or dusty? Regularly clean the 
machine with a special cleaning disc (available 
from your local dealer).
• 
CD pick up dirty or dusty? 
Regularly clean the machine with a special 
cleaning disc (available from your local dealer).
• 
Only discs with the machine’s playable region 
code(See region code of the machine’s rear 
panel)    , or with no region number can be 
played by the machine.
• 
Check the playable discs. The machine can not 
playback a DVD-R/RW disc with CSS copyright 
protection.
• 
Place the disc with the playback side down.
• 
Place the disc within the proper guide on the 
disc tray.
• 
Eject the disc and clean it.
• 
Deactivate the parental lock function or change 
the parental lock level.
• 
Connect the machine directly to the TV. Avoid 
connecting the machine to the TV through a 
VCR.
• 
Eject the disc and clean it.
• 
Sometime a small amount of picture distortion 
may appear. This is not a malfunction.
• 
Resume normal playback.
• 
Set the TV to the machine’s input.
• 
Set the TV to the machine’s input.
• 
Check the connections between the machine 
and TV set.
• 
Make also video connection.
The machine doesn’t switch on.
No sound is reproduced.
No sound or very little sound is 
reproduced from the center speaker.
The sound of the playback source 
is not heard.
The buttons on the remote controller 
and machine do not operate.
No sound from the TV sound system 
at the HDMI connection.
The machine does not start 
playback.
Brightness is unstable or noise is 
visible on playback picture.
The playback picture is occasionally 
distorted.
Playback doesn’t follow the course 
of the disc’s programs.
The picture from the machine 
doesn’t appear on the TV screen.
No picture appears on the TV 
screen.
• 
The power cord is disconnected.
• 
The main power is set to OFF.
• 
There is external noise in the computer circuits
of the machine.
• 
The AC fuse is blown.
• 
The muting function is activated.
• 
The machine is not properly connected.
• 
The amplifier protection circuitry has activated.
• 
The speakers are not properly connected.
• 
The surround mode is set to “STEREO”.
• 
The volume level of the center speaker
“CENTER” is set to minimum.
Another input source is selected.
• 
Power supply fluctuations or other abnormalities
such as static electricity may interrupt correct 
operation.
• 
The Audio output signal type is set to
“SPDIF/RAW” or “OFF”.
• 
No disc is inserted.
• 
No CD palying
• 
The region number of the disc is unmatched to
the machine.
• 
An unplayable disc is inserted.
• 
The disc is placed upside down.
• 
The disc is not placed within the disc tray guide.
• 
The disc is dirty.
• 
The parental lock function is activated.
• 
Copy protection is activated.
• 
The disc is dirty.
• 
It is in fast forward or fast reverse playback.
• 
The machine is in repeat playback mode,
memory playback mode, or random playback 
mode, etc.
• 
The TV is not set to receive the output signals
from the machine.
• 
The TV is not set to receive the output signals
from the machine.
• 
The video cable is not connected securely.
• 
Only S video connection is made.
Amplifier
Symptoms Causes Remedies
DVD (VIDEO CD / Audio CD)
Others
• 
Change the selection of the Video output from 
the SETUP menu, to match with with the AV 
connector output. (See page 16)
• 
Switch the Progressive to Off and change it to 
“interface TV” (See page 15)
• 
Change the TV connection using MONITOR 
OUT jack.
• 
Set the TV to the machine’s input.
• 
Check the HDMI connection between the 
machine and a TV set.
• 
Switch the frequency receiving mode to mono.
• 
Lower the treble level.
• 
Adjust the position, height, and direction of the 
FM antenna.
• 
Connect an outdoor FM antenna. Try to use an 
antenna with more elements. (For installation of 
the outdoor antenna, consult your nearest 
dealer as it requires special skills and 
experience.)
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• 
Insert new batteries.
• 
Replace with new batteries.
• 
Point the remote controller at the remote sensor 
of the machine.
• 
Operate the remote controller within 5 m.
No colour in the picture at 
Component input or S-Video input.
There is no picture.
No picture, when AV input is 
connected.
No picture, when the HDMI is 
connected.
Too much noise is heard or sound is 
interrupted occasionally. (“STEREO” 
indicator does not light steadily.)
Sound is distorted or sound volume 
decreases.
Sound is excessively distorted.
The buttons on the machine operate 
but the buttons on the remote 
controller do not operate.
• 
Video output signal selection at SETUP menu is 
selected YPbPr(or RGB), while the AV 
connector is connected to S-Video.
• 
Video output signal selection at SETUP menu is 
selected to S-Video, while the AV connector is 
connected to YPbPr(or RGB).
• 
Progressive is set to ON, while the TV cannot 
handle progressive mode.
• 
The TV is connected to the AV OUT connector 
of this player, not the MONITOR OUT. (See 
page 13)
• 
The TV is not set to receive the output signals 
from the machine.
• 
The HDMI cable is not connected securely.
• 
FM stereo waves may produce a hiss noise 
when a certain level is reached.
• 
The position or direction of the FM antenna is 
incorrect.
• 
The station is too weak.
• 
The radio wave is distorted.
• 
Cars are running or airplanes are flying near the 
house.
• 
There is a tall building or a mountain nearby. 
[The waves transmitted from the transmission 
center (direct waves) and the waved diffracted 
by buildings or mountains (diffraction waves) 
interfere with each other causing multi pass 
distortion.]
• 
No batteries are inserted in the remote 
controller.
• 
The batteries are worn out.
• 
The remote controller is not pointed at the 
remote sensor of the machine.
• 
The remote controller is too far from the 
machine.
DVD (VIDEO CD / Audio CD)
Symptoms Causes Remedies
TunerRemote Controller