D2G DGSNFSDS55 User Manual

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DISPLAYS2GO

USER MANUAL

Rev. 07/19

Model: DGSNFSDS55
Description: Double Sided Floor Standing Digital Signage

Scan QR code to visit the product page:

Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please call our
Customer Service Department at 1-844-221-3393.

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Contents

Features ................................................................................................................................ 3

Safety Warnings and Precautions ........................................................................................... 4

Assembly and Connection ...................................................................................................... 7

Packing List .................................................................................................................................... 7

Interfaces ...................................................................................................................................... 7

Steps for Assembly ........................................................................................................................ 7

Remote Control ..................................................................................................................... 8

Description of Basic Operation ............................................................................................... 9

Power on/Standby ........................................................................................................................ 9

Interface and Home Screen .......................................................................................................... 9

Description of Wallpaper Switch ................................................................................................. 10

File Manager ............................................................................................................................... 10

Local Settings .............................................................................................................................. 11

Status of Menu bar ..................................................................................................................... 12

Slide Show APP Introduction……………………………………………………………………………………………………12

How to Upload Media Files ……………………………………………………………………………………………………12

How to Delete Media Files………………………………………………………………………………………………………17

Factory Reset……………………………………………………………………………………………………………………………18

Choose System Language…..…….………………………………………………………………………………………………19

Technical Specifications………………………………………………….…………………………………………………………20

Troubleshooting………………………….……………………………………………………………………………………………22

Cleaning and Maintenance………….………………….……..………………….……………………………….……………24

Names and Contents of Toxic and Hazardous Substances or Elements in the Product………….…..25

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Features

◆ Embedded with Android 7.1 smart operating system and unique UI design, bringing you a more

convenient operation and better visual experience.

◆ Support USB mouse and keyboard, realizing easy manipulation like a computer. Using a mouse for

set up is recommended.

◆ High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue, eye
protection, high brightness, high contrast, and wide viewing angle; ultra-fast response time greatly reduces
ghosting of fast moving images.

◆ Progressive image processing and industry-leading motion compensation technology improve the
flickering and blurring in the edges of motion picture.

◆ Dynamic contrast technology can significantly improve the clarity and contrast of various screens.

◆ Multi-channel USB interfaces, supporting HD media streaming.

◆ Platform and configurations:

Hardware platform: ARM Cortex-A17, 1.8GHz Quad core processor;
Chip: Mali-T76x series GPU;
High capacity memory: DDR3 2GB, inter FLASH/8GB NAND.

◆ Support 4K Ultra Full HD videos and pictures; 1080p output and 3D output;

◆ Support Full HD video format:

Video: RMVB, FLV, MPEG1/2/4, AVI, DIVX, XDIV, WMV9, H.264, VC-1, MOV, MKV, MP4, TS, M2T, VOB.
Audio: MP3, WMA, WAV, EAAC+, MP2, dec, Vorbis (Ogg), AC3, FLAC (Lossless audio), APE (Lossless audio),

BSAC;
Pictures: BMP/PNG/GIF/JPEG (4088*4088);

◆ Support webpage/Flash playback;

◆ Input function:

1) Support remote control;

2) Support USB mouse/keyboard;

◆ Output function: Support landscape and portrait mode once power on;

◆ Multi storage media: Support U stick and SD card (can extend TF card);

◆ Multi languages; support TTF vector font, distortion less display;

◆ Clock display: Built-in clock IC, it could update time information after networking, correct system time

automatically.

◆ Support Strong network: Support LAN, WIFI and 3G (extend Bluetooth);

◆ Combined with CMS Software, it could make video, Television images, pictures, animation, text,

documents, web pages, streaming media, database data into one wonderful section program, which also
could be launched to terminals in different places through network, show the great graphics and real-time
information to people at different appointed places.

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Safety Warnings and Precautions

Thank you for purchasing the high-performance multi-functional Digital Signage from Displays2go. We have
considered the factors to ensure personal safety in product design and have tested rigorously at the factory.
However, improper installation and use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read
and follow all instructions carefully before using the product.
Keep the instructions for future reference.

We strongly recommend using a surge protector, or a power strip with internal circuit breaker
to prevent damages to the digital signage.

Symbol Legends:
Warning: May cause personal injury or death

The operation is prohibited
Caution: May cause damage or property loss
The operation must be executed

If any of the following occurs:

 Power outage or instable voltage.
 Abnormal sound or smell from the unit.
 AC power cord is damaged.
 Digital Signage is damaged due to drop, knock or impact.
 Any liquid or foreign matters fall into the enclosure.

Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the
authorized personnel for maintenance timely.

If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

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⚫ Cut off the power supply before connecting or disconnecting any cables.
⚫ Do not place the Digital Signage at any instable positions, or else it may be damaged or cause fire.
⚫ Do not place the Digital Signage in the positions such as:

1. The environment subject to direct strong sunlight, moisture, extreme temperature or too much

dust;

2. The environment with flammable or explosive materials;

3. The environment with flammable or corrosive gases;

⚫ Do not use damaged or inappropriate power outlets and ensure that the plugs and outlets contact

properly.

⚫ Do not let dust or metal deposits adhere to the plugs and outlets.
⚫ Do not damage the power cords:

1. Do not modify the power cords;

2. Do not place heavy objects on the power cords;

3. Keep the power cords away from heat source;

4. Do not pull the cord to remove the plug.

⚫ Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive

power consumption.

⚫ Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause

electric shock or fire.

⚫ Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals

to avoid short circuit, product damage, and electric shock.

Do not touch the plugs with wet fingers, or else it will cause electric shock.

Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please
disconnect the power and antenna plugs to avoid lightning strike.

Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire.

Please ask qualified technician for repair.

Note:
Contact local dealer if you have questions about the operation, debugging and connection of the unit; if
the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is
class-A product, which may cause radio interference in living environment. In this case, please take
feasible measures, and use power plug as the disconnection device.

WARNING

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⚫ Do not let children climb onto the Digital Signage.
⚫ Keep the small parts away from children to prevent them from swallowing.
⚫ If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
⚫ To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to

avoid tip over.

⚫ Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
⚫ Do not turn on the unit immediately when it is moved from a place with low temperature to high

temperature, or else it will cause condensation and malfunction.

⚫ Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not use

industrial chemicals; prevent foreign matters from entering the machine. Improper cleaning (such
as cleaning solution, water) may damage the product, erase the printed information, and even cause
damage of the components if fluid flows in, resulting in machine failure.

⚫ If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it

will leave ghosting on the screen and won’t disappear when the unit is turned off; it is normal and
isn’t covered by the warranty.

⚫ The power of the Digital Signage can be cut off by pulling out the plug.
⚫ If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean

water immediately, and consult your doctor.

⚫ Do not apply pressure on the panel.
⚫ Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long time

watching will impair your eyesight.

⚫ When the plug or coupler is used as disconnection device, it should be easy to operate the device.
⚫ Insert the plug into the outlet properly, or else it may cause sparks and fire.
⚫ The technical specifications printed herein and on the packaging are subject to change without prior

notice. The Manual may be slightly different from actual operation, and the latter is applicable.

CAUTION

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Assembly and Connection

Packing List

Name

Name

1 Digital Signage

⚫

1 Power Cord

⚫

1 Remote Control

⚫

1 Cleaning Kit

⚫

1 Operation Manual

⚫

1 Key

⚫

1 Metal Base

⚫

Interfaces

1. ON/OFF Button 2. RJ45 (Ethernet) 3. Power port 4. USB port

Note: Please pull out the power plug before installing or disassembling the unit!

Steps for Assembly (3 or more people required!)

1. Carefully Remove the digital panel and the metal base from the packing box.
Place The digital panel on a raised solid platform that covered by soft cloth. Be sure the screen side faces
up to prevent scratch or damage.
NOTE: The platform must be high enough to attach the metal base to the bottom of the digital signage.

2. Attach the base to the bottom of the stand and fix it with (6) M8X16mm screws as shown below in (A).

3. Secure the metal base with 16X M8X25mm screws from the size under the base, as shown in (B).

4. Carefully lift the digital signage to its upright position. The assembly is finished.

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Remote Control

1. Power on/off button.

2. Press this button to return to home screen.

3. Press MENU to organize screens and apps.

4. Mute. Press this button to mute the sound.

5. Press this button to show curser. Press it again to turn it off.

6. Upwards Arrow. Move up selection or move the cursor up.

7. Downwards Arrow. Move down selection or move the cursor down.

8. Leftwards Arrow. Move selection to the left or move the cursor left.

9. Rightwards Arrow. Move selection to the right or move the cursor right.

10. Confirm button, select the use menu or setup menu, press this button to confirm

11. Turn volume up

12. Turn volume down.

13. Return to previous page or a level up in an app.

NOTE: Only buttons shown above have functions.

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Description of Basic Operation

Power on/Standby

Insert the power plug into the outlet. If the Digital Signage has the switch button “I”, turn it on.
In power on state, press the “ ” button on the remote control, and the Digital Signage enters standby state.

Interface and Home Screen

After power on, the machine will launch home screen, as shown below:

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Description of Wallpaper Switch

We suggest using a mouse to change the wallpaper.
Connect a mouse with the digital panel through USB port, then follow the steps below:

1. click “Setting”

2. At the setting menu, click “Display”

3. At the Display setting menu, click “Wallpaper”, then choose a folder.

4. Then select an image you would like to set up as background.

5. Confirm the selection by clicking “Set wallpaper”.

File Manager

1. Click the Main Apps button “ ” in the Home screen to enter the “APPS” menu interface (Fig. 2);

2. Click the “Explorer” icon in the “APPS” menu interface (Fig. 2) and enter “Explorer” menu (Fig. 3);

3. Choose storage in the “Explorer” menu to read the files from different devices.

Fig. 1 Fig. 2 Fig.3

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Local Settings

1. Click the “Settings” icon (Fig. 1) and enter “Settings” menu (Fig. 2);

2. Click “Wi-Fi” and choose options then set up the WIFI connection.

Fig. 1 Fig. 2

Description of Settings Interface (shown on the right)

Icon

Function

WIFI switch

Data usage

Bluetooth

USB

Sound & notification

Battery saver

Display

Storage

Apps

Screenshot Setting

Location

Accounts

Backup & reset

Security

Language & input

Date & time

Printing

Accessibility

About device

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Status of Menu Bar

1. Click the setting

2. At the setting menu click the display menu

3. At the display setting menu unselect the display navigation check box

Fig. 1 Fig. 2 Fig. 3

Slide Show APP Introduction

How to Upload Media Files:

Step 1: Open the Android launcher screen and click the explorer app

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Step 2: Go to the USB storage menu click the USB storage button

Step 3: At the USB storage menu select Multi and then highlight the media files which you want
to copy to the media folder. Click the Editor button, the pop menu will show then click Copy

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Step 4: Click HOME button and go to the NAND FLASH menu.

Select MediaFolder and then open the Images Folder.

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Step 5: At the images folder click the editor button at the top of the screen, the pop menu will show.
Then click Paste. The files will be copied to the images folder.

Step 6: Exit the Explorer app and go to the launcher screen. Run the Slide Show app to display the media files

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Step 7: Select the time you would like each picture to be on the screen for by dragging the bar to the desired
time. Select how you would like the images to display. Select the desired transition effect between pictures.

Step 8: Select Play and your slide show will begin playing

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How to Delete the Media Files:

Step 1: Open the Android launcher screen and click the explorer app

Step 2: Click home button and go to the NAND FLASH menu you will see the MediaFolder open it

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Step 3: Under Image or Video folder, Click Multi at the top of the screen and select all the media files you want
to remove from the device.
Click Editor and the pop menu will show, then click the Delete, selected files will be deleted.

Factory Reset:

1. Get into Settings, then click “Backup & reset” (Fig. 1)

2. Click “Factory data reset” (Fig. 2)

3. Choose “Erase SD card”, then click “RESET DEVICE” to get the unit to Factory Reset (Fig. 3)

Fig. 1 Fig. 2 Fig. 3

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Choose System Language:

1. Get into Settings, then click “Language & input” (Fig. 1)

2. Click “Language”, then you can choose the system language accordingly (Fig. 2)

Fig. 1 Fig. 2 Fig. 3

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Technical Specifications

ITEM

SPECIFICATION

Panel

LCD size

55”

Light source

WLED

Resolution

1920*1080 (pixels)

Brightness (typ.)/(min)

450cd/m2

Contrast (typ.)

1200:1

Response (ms)

6ms

Pixel pitch

0.315×0.315mm

Refresh rate

60Hz

Viewing angle

89°/89°/89°/89°

Color saturation

76%

Viewable area

1209.6(H) X 680.4(V) mm

Chromaticness

1.07B

Power supply

Voltage

AC100-240V

Power Consumption

220W

Environment

Operating temperature

32~104 °F (0~40 °C)

Storage temperature

-4~140 °F (-20~60 °C)

Storage humidity

10~90% RH Non-condensing

Operating humidity

10~90% RH Non-condensing

Functions

Operating system

Android 7.1

Processor

Quad-core ARM Cortex-A17, 1.8GHz

RAM

2G

Built-in memory

8G

Decoding resolution

1080P FHD compatible

Playback mode

Yes

Touch support

N/A

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Functions

Supported Video Files

RMVB, FLV, MPEG1/2/4, AVI, DIVX, XDIV, WMV9,

H.264, VC-1, MOV, MKV, MP4, TS, M2T

Supported Photo Files

BMP/PNG/GIF/JPEG

Supported Audio files

MP3, WMA, WAV, EAAC+, MP2 dec, Vorbis (Ogg),

AC3, FLAC, APE, BSAC;

RTC (real-time clock)

Yes

Schedule power on/off

Yes

System update

Yes

App installation

Support download and installation

I/O interfaces

Ethernet (RJ45)

1

HDMI

N/A

VGA

N/A

Headset

N/A

USB2.0

2

SIM

N/A

Structure

Net weight

150kg (Screen)/26Kg (Base)

Gross weight

160kg (Screen)/28Kg (Base)

Unit dimensions

196.6*82.4*14.9cm

Package dimensions

207*27*96cm/88*64*9cm (Base)

Shell material

Metal

Shell color

Silver/black

Language

OSD

English

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Troubleshooting the Digital Signage

Issue

Probable Cause

Solutions

⚫ No picture or sound

➢ Unit not plugged into wall outlet
➢ Power cord not properly

connected to the terminal on the
back of the unit.

➢ Unit not powered on
➢ Wall outlet not working

□ Check that the unit is plugged into wall

outlet.

□ Confirm that the power cord is connected to

the terminal on the back of the unit.

□ Turn the on/off toggle switch located on the

back of the unit, lower center, to the “on”
position.

□ Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

□ Make sure that outlet is working by plugging

in a different electrical device.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer
service representative.

⚫ No sound (but

picture is working)

➢ Volume not adjusted on the

remote control.

➢ Content/Video does not have

sound.

➢ Content format is not compatible.
➢ Speakers do not work.

□ Adjust volume using the remote control
□ Confirm content is one of the following

compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.

□ If unit is connected to Wi-Fi, go to YouTube

and play video that has sound

□ Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

□ Try playing the content on a different device

(smart phone, computer or tablet)

❖ If all of the above have been checked and the

issue is not resolved, contact a customer
service representative.

⚫ No picture (but

sound is working)

➢ Content file damaged.
➢ Content format is not compatible.
➢ Screen damaged or defective.

□ Confirm content is one of the following

compatible formats: AVI, MPEG4, WMV,

□ MKV, flv, MP3, MP4, MOV.
□ Try playing the content on a different device

(smart phone, computer or tablet)

□ Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer
service representative.

⚫ Remote control not

working

➢ Batteries not inserted properly.
➢ Batteries are dead.
➢ Standing too close or too far from

the unit.

□ Check that battery is inserted properly with

positive and negative orientation.

□ Insert new batteries.
□ Stand within 1 foot of the front of the unit and

point the remote directly at the sensor (green
dot)

❖ If all of the above have been checked and the

issue is not resolved, contact a customer
service representative.

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⚫ No Wi-Fi signal

➢ Wi-Fi is not turned on in product

settings.

➢ Wi-Fi is not connected to a

network

➢ Low or no signal from the router
➢ Antenna is missing or not pointed

upward.

➢ Damaged PC board

□ Check that Wi-Fi is turned on in settings

o Click the settings icon from the

Android home screen.

o Click “Wi-Fi”.
o Click the on/off icon in the upper

right hand corner to turn on Wi-Fi.

o “On” will appear on the upper left

hand side.

o Then select your Wi-Fi network

□ Confirm that the antenna is in place and

pointed upward.

□ Check that other devices are receiving the

signal.

o If other devices are not receiving the

Wi-Fi signal, please contact your
internet service provider.

□ Unplug or reset the router and wait for 20

seconds. Restart the router and check.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer
service representative.

⚫ Parts missing or

Damaged

➢ Parts missed during

manufacturing. (No charge for
replacements)

➢ Parts lost or damaged by the

customer. (There is charge for
replacements)

❖ Contact a customer service representative.

⚫ Having problems

with installing
software or getting
content to play

➢ Did you purchase the

DisplayIt!Xpress software from
Displays2go?

➢ Did the customer purchase or

downloaded another 3rd party
software onto the product?

□ If you purchased DisplayIt!Xpress software

from Displays2go or from Best Wave directly,
please contact Best Wave at

support@bestwave. com or [phone]
ext. 2

□ If you purchased or downloaded another 3

rd

party software onto the product, please
contact the 3rd party software company’s
customer support for assistance.

⚫ Cannot upload

content

➢ Content format is not compatible.
➢ Content files are too large.
➢ Port being used is defective
➢ App being used to play content is

defective.

➢ Android board is defective.

 Confirm content is one of the following

compatible formats: AVI, MPEG4, WMV, MKV,
flv, MP3, MP4, MOV.

 Confirm file size is less than available space.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer
service representative.

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⚫ Issues using pre-

installed apps

➢ Mistake in storing content to

NAND Flash (shown on pg. 11)

➢ App is defective
➢ Android board is defective.

 SlideShow App steps Explorer > Select USB >

Select Multi > highlight files > Editor > Select
Copy > Home > NAND > MediaFolder >
Images> Editor > Paste

o Open SlideShow app and select

desired trasitions, slide time and
looping > Play

 MX Player steps > Follow same steps as

SlideShow App > MediaFolder > Video >
Editor > Paste.

o Open MX Player and select video to

play.

o Loop video: While the video is

playing, click on the video and there
should be 3 dots in the top right
corner. Click on the 3 dots > play >
check desired Loop option

 If all of the above have been checked and

the issue is not resolved, contact a customer
service representative.

⚫ If Keypad doesn’t

work.

➢ Batteries need to be replaced
➢ Batteries incorrectly inserted

□ Replace batteries
□ Check if batteries are inserted correctly
□ Need to replace the keypad locker

⚫ If battery booster

doesn’t work

➢ Batteries need to be replaced

□ Contact customer service representative

⚫ Locker not

charging

➢ Cable malfunction

□ Contact customer service for replacement

cable

Cleaning and Maintenance

1. Avoid strong vibration or impact on the product.

2. Keep the product dry to avoid possible damage by moisture.

3. Don't place the product under direct sunlight which may shorten the service life of the screen.

4. Clean screen and product by using a glass cleaner.

5. If the product will not be used for a long time, pull out the power cord to prevent the internal short
circuit or other potential dangers.

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Names and Contents of Toxic and Hazardous Substances
or Elements in the Product

Part name

Toxic and hazardous substances or elements

Pb

Hg

Cd

Cr6+

PBB

PBDE

Display

О О О О О

Shell

О О О О ×

×

Circuit board assembly *

О О О О О

Wires

О О О О О

О

Metal parts

О О О О О

О

Packaging materials*

О О О О О

О

Remote control

О О О О О

Speaker

О О О О О

Accessories*

О О О О О

О

*: Circuit board assembly includes PCB and the electronic elements thereof;

Packaging materials include packaging box, styrofoam, etc.;
Other accessories include instruction manual.

О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in

GB/T 26572-2011 standard.

×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified

in GB/T 26572-2011 standard.
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers
and verified by the company according to the material type. Some materials contain harmful substances that
can’t be replaced in present technology. We are dedicated to improving this.
The EFUP of the product is ten years. The pollution control label is shown on the right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

Waste Electrical and Electronic Products Recycling and Disposal Regulations

To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste
Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacture

for recycling.

This Manual is for reference only and is subject to change without prior notice.

Visit Displays2go.com for the latest product information and User Manual updates.