D2G DGAFNT32S, DGAFNT32 User Manual

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Displays2go Rev. 02/22/19

User Manual

Model: DGAFNT32, DGAFNT32S Description:

32” Indoor A-Frame Digital Sign

Scan QR code to visit the product page:

Operating Instructions for Digital Signage

Note: Before using the product, please read the instructions carefully! Do not attempt to disassemble this product. If the product does not work properly, please call our Customer Service Department at 1-844-221-3393.

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Contents

Features ................................................................................................................................ 3

Safety Warnings and Precautions ........................................................................................... 3

Assembly and Connection ...................................................................................................... 5

Packing List .................................................................................................................................... 5

Interfaces ...................................................................................................................................... 6

Steps for Assembly ........................................................................................................................ 6

Remote Control ..................................................................................................................... 7

Description of Basic Operation ............................................................................................... 8

Power on/Standby ........................................................................................................................ 8

About Launch Desktop .................................................................................................................. 8

Description of Wallpaper Switch ................................................................................................... 9

File Manager ................................................................................................................................. 9

Local Settings .............................................................................................................................. 10

Status of Menu bar ..................................................................................................................... 11

Slide Show APP Introduction……………………………………………………………………………………………………11

How to Upload Media Files ……………………………………………………………………………………………………11

How to Delete Media Files………………………………………………………………………………………………………16

Factory Reset……………………………………………………………………………………………………………………………18

Screen Rotate………..…………………………………………………………………………………………………………………18

Choose System Language…..…….………………………………………………………………………………………………19

Technical Specifications……………………………………………………………………………………………………………20

Troubleshooting………………………………………………………………………………………………………………………22

Cleaning and Maintenance………………………………………………………………………………………………………24

Names and Contents of Toxic and Hazardous Substances or Elements in the Product………………25

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Features

1. Embedded with Android 5.1 smart operating system and unique UI design, bringing you a more

convenient operation and better visual experience.

2. Support USB mouse and keyboard, realizing easy manipulation like a computer. Using a mouse for set

up is recommended.

3. Built-in Wi-Fi module, high capacity memory and high capacity cache, making it smoother to watch

1080P HD movies and play big games.

4. High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue, eye

protection, high brightness, high contrast, and wide viewing angle; ultra-fast response time greatly reduces ghosting of fast moving images.

5. Progressive image processing and industry-leading motion compensation technology improve the

flickering and blurring in the edges of motion picture.

6. Dynamic contrast technology can significantly improve the clarity and contrast of various screens.

7. Multi-channel USB interfaces, supporting HD media streaming.

8. Ultra-thin narrow bezel design.

Safety Warnings and Precautions

Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from Displays2go. We have considered the factors to ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire. In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all instructions carefully before using the product. Keep the instructions for future reference.

Symbol Legends: Warning: May cause personal injury or death

The operation is prohibited Caution: May cause damage or property loss The operation must be executed

If any of the following occurs:

 Power outage or instable voltage.  Abnormal sound or smell from the unit.  AC power cord is damaged.  Digital Interactive Table is damaged due to drop, knock or impact.  Any liquid or foreign matters fall into the enclosure.

Turn off the Digital Interactive Table immediately, pull out the plug from the power outlet, and ask the authorized personnel for maintenance timely.

If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

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⚫ Do not use power supply other than AC 110V, 50Hz. ⚫ Cut off the power supply before connecting or disconnecting any cables. ⚫ Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire. ⚫ Do not place the Digital Signage in the positions such as:

1.The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust;

2.The environment with flammable or explosive materials;

3.The environment with flammable or corrosive gases;

⚫ Do not use damaged or inappropriate power outlets and ensure that the plugs and outlets contact

properly.

⚫ Do not let dust or metal deposits adhere to the plugs and outlets. ⚫ Do not damage the power cords:

1.Do not modify the power cords;

2.Do not place heavy objects on the power cords;

3.Keep the power cords away from heat source;

4.Do not pull the cord to remove the plug.

⚫ Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive

power consumption.

⚫ Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause

electric shock or fire.

⚫ Do not put water filled container on the Digital Signage to avoid electric shock and fire due to water

drops or splashing.

⚫ Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals

to avoid short circuit, product damage, and electric shock.

⚫ The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable

running of components inside the enclosure and prevent overheating. Do not block the openings when place the unit.

Do not touch the plugs with wet fingers, or else it will cause electric shock.

Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please disconnect the power and antenna plugs to avoid lightning strike.

Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire.

Please ask qualified technician for repair.

WARNING

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⚫ Do not let children climb onto the Digital Signage. ⚫ Keep the small parts away from children to prevent them from swallowing. ⚫ If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug. ⚫ To adjust the position or angle of the Digital Signage, please disconnect all power cords and move

slowly to avoid falling.

⚫ Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD. ⚫ Do not turn on the unit immediately when it is moved from a place with low temperature to high

temperature, or else it will cause condensation and malfunction.

⚫ Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not use

industrial chemicals; prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, water) may damage the product, erase the printed information, and even cause damage of the components if fluid flows in, resulting in machine failure.

⚫ If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it

will leave ghosting on the screen and won’t disappear when the unit is turned off; it is normal and isn’t covered by the warranty.

⚫ The power of the Digital Signage can be cut off by pulling out the plug. ⚫ If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean

water immediately, and consult your doctor.

⚫ To carry the Digital Signage with hands, please grab the corners and hold the bottom; do not apply

pressure on the panel.

⚫ Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long time

watching will impair your eyesight.

⚫ When the plug or coupler is used as disconnection device, it should be easy to operate the device. ⚫ Insert the plug into the outlet properly, or else it may cause sparks and fire. ⚫ The technical specifications printed herein and on the packaging are subject to change without prior

notice. The Manual may be slightly different from actual operation, and the latter is applicable.

Assembly and Connection

Packing List

Name

1 Digital Signage

⚫

1 Power Cord

⚫

1 Remote Control

⚫

1 Cleaning Kit

⚫

1 Operation Manual

⚫

Note: Contact local dealer if you have questions about the operation, debugging and connection of the unit; if the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is class-A product, which may cause radio interference in living environment. In this case, please take feasible measures, and use power plug as the disconnection device.

CAUTION

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Interfaces

1.RJ45 interface; 2. HDMI input; 3. VGA input; 4.Audio input； 5. SIM card;

6.TF card ; 7.USB interface； 8.Antenna/WIFI interface; 9.On/off button； 10.Power port; Note: Please pull out the power plug before installing or disassembling the unit!

Steps for Assembly

1. Open the top cover as shown in Fig. 2;

2. Remove the unit shown in Fig 3 and place it on the ground (avoid scratches)(Fig 4)；

3. Open the bottom bracket to make the machine stand up, as shown in Fig 5.

(Fig. 1) (Fig. 2)

(Fig. 3) (Fig. 4) (Fig. 5)

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Remote Control

Installing batteries for the remote control:

Remove the battery cover and insert two AAA batteries (1.5V). Ensure that the battery polarity matches the “+”/“-” marks in the battery compartment of the remote control.

Precautions for using the remote control:

⚫ Aim the remote control at the receiver window. Do not place any object between the remote control and the

receiver window to avoid interference with the normal operation.

⚫ Keep the remote control away from violent vibration. In addition, do not set or place the remote control in

direct sunlight, or else the remote control may be deformed by heat.

⚫ The remote control may be invalid when the receiver window of the unit is in direct sunlight or strong lighting;

in this case, please adjust the angle of the lighting or the unit or approach the receiver window to use it.

⚫ The distance of remote control will be shortened if the battery voltage is insufficient; in this case, please

replace with new batteries; if the remote control won’t be used for a long time or the batteries are run out, please take out the batteries to avoid corrosion due to battery leakage, which will damage the remote control.

⚫ Do not use batteries of different types or mix new batteries with old ones. Always replace the batteries in

pairs.

⚫ Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble, heat or

burn used batteries. Please dispose of waste batteries in accordance with local environmental regulations. Do not expose the batteries in overheated environments such as sunlight and fire.

Description of remote control buttons:

Note: Press the SETUP button in the main interface to call out the OSD menu. After exiting the playback mode by pressing the STOP button, the playback will start according to the schedule next time.

Remark: The real appearance of the remote control may be different from the picture, please refer to the actual product.

Button

Function

POWER ( )

Power switch

To show the main menu

SETUP

To set up OSD menu

SOURCE

To show the Source menu

/

Play programs; confirm selection

▲

To move the cursor up

▼

To move the cursor down

◄

To move the cursor left

►

To move the cursor right



Previous program



Next program



Stop playing and return to the main interface

Mute

Turn up the volume

Turn down the volume

HDMI

Select HDMI device as the source

VGA

Select VGA device as the source

Back

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Description of Basic Operation

Power on/Standby

Insert the power plug into the outlet. If the Digital Signage has the switch button “I”, turn it on; if you press the switch button “O”, the Digital Signage enters standby state. In power on state, enter “System Assistant” and press the “ ” button on the remote control, and the Digital Signage enters standby state.

About Launch Desktop

Description of Desktop Icons

Icon

Function

Main applications

Back

Home page

Background applications

Sound -

Sound +

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Description of Wallpaper Switch

As shown on the right, tap and hold in the blank space to enter wallpaper switch interface, and select the wallpaper from different sources.

File Manager

1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 2);

2. Click the “Explorer” icon in the “APPS” menu interface (Fig. 2) and enter “Explorer” menu (Fig. 3);

3. Click options in the “Explorer” menu to read the files from different devices.

Fig. 1 Fig. 2 Fig. 3

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Local Settings

1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 2);

2. Click the “Settings” icon in the “APPS” menu interface (Fig. 2) and enter “Wi-Fi” menu (Fig. 3);

3. Click options in the “Wi-Fi” menu and set up different options.

Fig. 1 Fig. 2 Fig. 3

Description of Settings Interface (shown on the right)

Icon

Function

WIFI switch

Data usage

Bluetooth

USB

Sound & notification

Battery saver

HDMI

Display

Storage

Apps

Screenshot Setting

Location

Accounts

Backup & reset

Security

Language & input

Date & time

Printing

Accessibility

About device

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Status of Menu bar

1. Step1: Click the setting

2. Step2: At the setting menu click the display menu

3. Step3: At the display setting menu unselect the display navigation check box

Fig. 1 Fig. 2 Fig. 3

Slide Show APP Introduction

How to upload media files :

Step 1: Open the Android launcher screen and click the explorer app

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Step 2: Go to the USB storage menu click the USB storage button

Step 3: At the USB storage menu select Multi and then highlight the media files which you want to copy to the media folder. Click the Editor button, the pop menu will show then click the Copy

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Step 4: Click HOME button and go to the NAND FLASH menu.

Select MediaFolder and then open the Images Folder.

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Step 5: At the images folder click the edit button at the top of the screen, the pop menu will show. Then click the Paste command button. The files will be copied to the images folder.

Step 6: Exit the Explorer app and go to the launcher screen. Run the Slide Show app to display the media files

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Step 7: Select the time you would like each picture to be on the screen for by dragging the bar to the desired time. Select how you would like the images to display. Select the desired transition effect between pictures.

Step 8: Select Play and your slide show will begin playing

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How to Delete the media files :

Step 1: Open the Android launcher screen and click the explorer app

Step 2: Click home button and go to the NAND FLASH menu you will see the MediaFolder open it

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Step 3: At the Image or Video folder select the media files which you want to delete. Then click the edit button at the top of the screen, the pop menu will show. Then click the Delete command button and the files will be deleted.

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Factory Reset:

1. Step 1, get into Settings, then click “Backup & reset” (Fig. 1)

2. Step 2, click “Factory data reset” (Fig. 2)

3.Choose “Erase SD card”, then click “RESET DEVICE” to get the unit to Factory Reset (Fig. 3)

Screen Rotate:

1. Step 1: Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)

2. Step 2: Click “System aide” into Fig. 2

3. Step 3: Choose the degree you would like to Rotate screen, then click “Confirm”, after a moment, the screen

will be rotated (Fig. 3)

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Choose System Language:

1. Step 1: Get into Settings, then click “Language & input” (Fig. 1)

2. Step 2: Click “Language”, then you can choose the system language accordingly (Fig. 2)

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Technical Specifications

Model

Parameters

Panel

LCD Size

32”

Panel Model

LD320DUE-FHB1

Light Source

LED backlight

Resolution

1920*1080 (pixels)

Brightness (typ.)/(min)

400cd/m2 (typ.)

Contrast (typ.)

1000:1 (typ.)

Response (ms)

10ms (typ.)

Pixel Pitch

0.36375 (H) mm * 0.36375(V) mm

Refresh Rate

60Hz

Viewing Angle

178° (H)/178° (V)

Life

30,000hrs (min)

Color Saturation

68%

Viewable Area

698.4(H) mm *392.85(V) mm

Chromaticness

16.7M

Scheme

Rockchip

RK3288

Power Supply

Voltage

100V~240V, 50-60Hz

Power Consumption

≤60W

Standby Power (Watt)

TBD

Environment

Operating Temperature (°C)

0~40°C

Storage Temperature (°C)

-10~60°C

Storage Humidity

10~60% RH Non-condensing

Operating Humidity

20~85% RH Non-condensing

Maximum Operating Time (hrs/day)

18 hours

Functions

Operating System

Android 5.1.1

Processor

RK3288, quad-core

RAM

Built-in Memory

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Functions

Decoding Resolution

1080P FHD compatible

Playback Mode

Support loop, inter-cut, timer, shim, etc.

Compatible Network

Ethernet, 3G, 4G

Supported Video Files

AVI, MPEG4, WMV, MKV, FLV, MP4, MOV

Supported Photo Files

JPG, JPEG, BMP, PNG, GIF

Supported Audio Files

MP3

Audio Output

Left and Right, 2 Channels

RTC (Real-Time Clock)

Yes

Schedule Power on/off

Yes

System Update

USB compatible

App Installation

Support download and installation

I/O Interfaces

Ethernet

1 (RJ45)

HDMI

VGA

Audio Out

N/A

USB 2.0

SIM

Structure

Net Weight

16.5kg

Gross Weight

26kg

Unit Dimensions (W*D*H)

449*56*1334mm

Package Dimensions (W*D*H)

635*208*1510mm

Shell Material

Aluminum profile/sheet metal

Shell Color

Silver/black

Language

OSD

English/Simplified Chinese

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Troubleshooting the Digital Signs – DGAFNT32, DGAFNT43

Issue

Probable Cause

Solutions

⚫ No picture or sound

➢ Unit not plugged into wall outlet ➢ Power cord not properly

connected to the terminal on the back of the unit.

➢ Unit not powered on ➢ Wall outlet not working

□ Check that the unit is plugged into wall

outlet.

□ Confirm that the power cord is connected to

the terminal on the back of the unit.

□ Turn the on/off toggle switch located on the

back of the unit, lower center, to the “on” position.

□ Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

□ Make sure that outlet is working by plugging

in a different electrical device.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer service representative.

⚫ No sound (but

picture is working)

➢ Volume not adjusted on the

remote control.

➢ Content/Video does not have

sound.

➢ Content format is not compatible. ➢ Speakers do not work.

□ Adjust volume using the remote control □ Confirm content is one of the following

compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.

□ If unit is connected to Wi-Fi, go to YouTube

and play video that has sound

□ Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

□ Try playing the content on a different device

(smart phone, computer or tablet)

❖ If all of the above have been checked and the

issue is not resolved, contact a customer service representative.

⚫ No picture (but

sound is working)

➢ Content file damaged. ➢ Content format is not compatible. ➢ Screen damaged or defective.

□ Confirm content is one of the following

compatible formats: AVI, MPEG4, WMV,

□ MKV, flv, MP3, MP4, MOV. □ Try playing the content on a different device

(smart phone, computer or tablet)

□ Unplug unit, wait 20 seconds, plug unit back

into outlet and try again.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer service representative.

⚫ Remote control not

working

➢ Batteries not inserted properly. ➢ Batteries are dead. ➢ Standing too close or too far from

the unit.

□ Check that battery is inserted properly with

positive and negative orientation.

□ Insert new batteries. □ Stand within 1 foot of the front of the unit and

point the remote directly at the sensor (green dot)

❖ If all of the above have been checked and the

issue is not resolved, contact a customer service representative.

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⚫ No Wi-Fi signal

➢ Wi-Fi is not turned on in product

settings.

➢ Wi-Fi is not connected to a

network

➢ Low or no signal from the router ➢ Antenna is missing or not pointed

upward.

➢ Damaged PC board

□ Check that Wi-Fi is turned on in settings

o Click the settings icon from the

Android home screen.

o Click “Wi-Fi”. o Click the on/off icon in the upper

right hand corner to turn on Wi-Fi.

o “On” will appear on the upper left

hand side.

o Then select your Wi-Fi network

□ Confirm that the antenna is in place and

pointed upward.

□ Check that other devices are receiving the

signal.

o If other devices are not receiving the

Wi-Fi signal, please contact your internet service provider.

□ Unplug or reset the router and wait for 20

seconds. Restart the router and check.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer service representative.

⚫ Parts missing or

Damaged

➢ Parts missed during

manufacturing. (No charge for replacements)

➢ Parts lost or damaged by the

customer. (There is charge for replacements)

❖ Contact a customer service representative.

⚫ Having problems

with installing software or getting content to play

➢ Did you purchase the

DisplayIt!Xpress software from Displays2go?

➢ Did the customer purchase or

downloaded another 3rd party software onto the product?

□ If you purchased DisplayIt!Xpress software

from Displays2go or from Best Wave directly, please contact Best Wave at

support@bestwave. com or (480)368-8900 ext. 2

□ If you purchased or downloaded another 3

party software onto the product, please contact the 3rd party software company’s customer support for assistance.

⚫ Cannot upload

content

➢ Content format is not compatible. ➢ Content files are too large. ➢ Port being used is defective ➢ App being used to play content is

defective.

➢ Android board is defective.

 Confirm content is one of the following

compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.

 Confirm file size is less than available space.

❖ If all of the above have been checked and

the issue is not resolved, contact a customer service representative.

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⚫ Issues using pre-

installed apps

➢ Mistake in storing content to

NAND Flash (shown on pg. 11)

➢ App is defective ➢ Android board is defective.

 SlideShow App steps Explorer > Select USB >

Select Multi > highlight files > Editor > Select Copy > Home > NAND > MediaFolder > Images> Editor > Paste

o Open SlideShow app and select

desired trasitions, slide time and looping > Play

 MX Player steps > Follow same steps as

SlideShow App > MediaFolder > Video > Editor > Paste.

o Open MX Player and select video to

play.

o Loop video: While the video is

playing, click on the video and there should be 3 dots in the top right corner. Click on the 3 dots > play > check desired Loop option

 If all of the above have been checked and

the issue is not resolved, contact a customer service representative.

Cleaning and Maintenance

1. Avoid strong vibration or impact on the product.

2. Keep the product dry to avoid possible damage by moisture.

3. Don't place the product under direct sunlight which may shorten the service life of the screen.

4. Clean screen and product by using a glass cleaner.

5. If the product will be not used for a long time, pull out the power cord to prevent the internal short circuit or other potential dangers.

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Names and Contents of Toxic and Hazardous Substances or Elements in the Product

Part name

Toxic and hazardous substances or elements

Cr6+

PBB

PBDE

Display

О О О О О

Shell

О О О О ×

Circuit board assembly *

О О О О О

Wires

О О О О О

Metal parts

О О О О О

Packaging materials*

О О О О О

Remote control

О О О О О

Speaker

О О О О О

Accessories*

О О О О О

* : Circuit board assembly includes PCB and the electronic elements thereof;

Packaging materials include packaging box, styrofoam, etc.;

Other accessories include instruction manual.

О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in

GB/T 26572-2011 standard.

×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified

in GB/T 26572-2011 standard. The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and verified by the company according to the material type. Some materials contain harmful substances that can’t be replaced in present technology. We are dedicated to improving this. The EFUP of the product is ten years. The pollution control label is shown on the right. The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

Waste Electrical and Electronic Products Recycling and Disposal Regulations

To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacture

for recycling.

This Manual is for reference only and is subject to change without prior notice.

D2G DGAFNT32S, DGAFNT32 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual