Cypress 2004 User Manual
2004 Operational Overview
The IP Phone 2004 is operated using the
fixed keys. There are four call processing
fixed keys—Hold, Release, Handsfree and
Mute and there are six specialized fixed
keys—Quit, Copy, Directory, In/Outbox
and Services. The feature/line keys are
programmed to display on the IP Phone
2004 display screen.
Diagram 1—The call processing fixed
keys are highlighted in yellow below. To
use a fixed key, simply press the key.
IP Phone 2004
Quick Reference Guide
for use with C4 IP
Feature Operation
The Feature Operation section of this guide outlines how to use each feature key
and commonly used phone operations.
Diagram 2— The specialized fixed keys
are highlighted in blue below. To use a
fixed key, simply press the key.
Diagram 3—The
Navigation Keys are
centered under the
LCD screen, above
specialized fixed keys.
To access a feature or line key, use the
navigation key to find the feature, then
press the button next to the feature.
the
Answer Call
Primary Line
Multiple Appearance
Directory Number (MDN)
Auto Dial Store frequently used numbers by pressing the Auto
Calling
Handset To call using a primary line, lift the handset and dial the
Handsfree
Headset
Busy Lamp Field (BLF)
Multiple Appearance
Directory Number (MDN)
Lift the handset, press the Line key, or select the
Handsfree key.
The MDN key will flash and audibly ring (optional) to
indicate an incoming call for the user that is
represented by the MDN key. To answer, press the
MDN key.
Dial key. Enter the phone number you wish to store.
Press Auto Dial again. To dial a stored auto dial
number, press the Line key and then the Auto Dial
Key.
phone number. To use second line, press the Line 2
key before dialing.
Press the Line key. Enter the phone number.
Press the Headset key. Enter the phone number.
N/A. Does not support inbound or outbound dialing.
This feature allows you to answer and place calls for
other users, such as your company CEO or president.
Press the line key on your Key Expansion Module that’s
programmed as an MDN key for a particular user. Dial
USER ID PASSWORD PHONE NUMBER
Document Release: C42007_ 090308
Copyright © 2008 Cypress Communications. All rights reserved.
Cypress Communications, the Cypress Communications logo and C4 IP are trademarks of Cypress
Communications.
Other trademarks and trade names are those of their respective owners.
Page { PAGE } of 2
Diagram 4—The
displayed on the LCD screen.
first screen of features is
IP Phone 2004
Quick Reference Guide
for use with C4 IP
the call. Your call will appear to be coming from that user.
Feature Operation (continued)
Charge Code Press the Line key and then the Charge Code key.
You’ll hear a stutter dial tone. Enter your charge code,
from 2 to 15 digits. When you hear normal dial tone,
dial your number.
Diagram 5—Use the navigation keys to
scroll up to the
The features are displayed on the LCD
screen.
Blank
Blank
Blank
Diagram 6—Use the navigation keys to
scroll up to the
The features are displayed on the LCD
screen. Note: The third screen can be
programmed with two user-defined keys.
Eight additional user-defined keys can
also be programmed, adding two more
screens of feature options.
Diagram 7—Key Expansion Module
The IP Phone 2004 supports the use of
two Key Expansion Modules (KEMs) for a
maximum of 50 programmable keys.
second screen of features.
Blank
Blank
1235237499
third screen of features.
DND
Forward
Hold
Inspect Press the Inspect key and then a feature key for info
Mute Press the Mute key to mute your handset, headset or
Transfer
Busy Lamp Field
Multiple Appearance
Directory Number (MDN)
Voicemail
Select the DND (Do Not Disturb) key to have your phone
ring automatically to voicemail.
To forward your calls to another number, press the
Forward key. The Forward Telephone Icon flashes.
Type in the number to receive your calls. Press the
Forward key again. The Forward Telephone Icon
continues to display, but no longer flashes. To cancel,
press the Forward key again.
While on a call, press the Hold key to place your caller
on hold. Press the Line key to retrieve your call. The
Ringing Telephone Icon next to the Line key indicates
that you have a call on hold.
about that key.
speaker. Press the Mute key again to unmute.
Busy Lamp Field allows you to monitor on- and off-hook
status for any user and to transfer calls efficiently with
one-button transfer. Answer the call by lifting the handset
or pressing the line key. Then press the Busy Lamp
Field Key associated with the user to transfer the call.
This feature allows you to answer and place calls for
other users, such as the CEO of your company.
Example: An incoming call for the CEO causes the CEO’s
MDN Line to flash. Press the MDN Line to answer. To
transfer, press the Transfer key displayed on the LCD of
your phone and then the MDN key again.
To access your voice mailbox, lift the handset and press
the Voicemail feature key. Enter your pass code and
press the # key.
Speed Dial To store a number, press the Speed Dial key. Enter the
2-digit code (20 through 39) followed by the number to
store. For example, to have speed dial “20” call
222-333-4111, enter 202223334111. Press Speed Dial
again. To use a speed dial number, press the Line key
and then the Speed Dial key. Enter the 2-digit code.
USER ID PASSWORD PHONE NUMBER
Document Release: C42007_ 090308
Copyright © 2008 Cypress Communications. All rights reserved.
Cypress Communications, the Cypress Communications logo and C4 IP are trademarks of Cypress
Communications.
Other trademarks and trade names are those of their respective owners.
Page { PAGE } of 2
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