Cybex® Eagle Leg Press
Owner’s Manual
Strength Systems
Part Number 11040-999-4 B
www.cybexintl.com
Table of Contents
Safety
Safety Guidelines and Practices ...............3
Anchoring Equipment .......................3
Facility Safety Precautions ...................3
User Safety Precautions . . . . . . . . . . . . . . . . . . . . . 4
Warnings and Cautions......................6
Label Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Assembly
Machine Specications . . . . . . . . . . . . . . . . . . . . . . 8
Tools Required ............................8
Assembly Procedure ........................8
Exercise
Intended Use.............................17
Instructions ..............................17
Maintenance
Warnings ................................19
Daily Procedures..........................19
Weekly Procedures ........................21
Yearly Procedures .........................24
Cable Adjustment .........................25
Belt Adjustment ...........................26
Customer Service
Product Registration .......................27
Contacting Service ........................27
Ordering Parts............................27
Return Material Authorization (RMA)...........28
Damaged Parts ...........................28
Cybex® and the Cybex logo are registered trademarks of Cybex International, Inc.
Eagle® and its mark are registered trademarks of Cybex International, Inc
DISCLAIMER: Cybex International, Inc., makes no representations or warranties regarding the contents of this manual. We reserve the right to revise
this document at any time or to make changes to the product described within it without notice or obligation to notify any person of such revisions or
changes.
© Copyright 2012, Cybex International, Inc. All rights reserved. Printed in the United States of America.
10 Trotter Drive Medway, MA 02053 • 508-533-4300 • FAX 508-533-5183 www.cybexintl.com • 11040-999-4 B August 2012
Cybex Owner’s Manual
Safety
Safety Guidelines and Practices
Read the Owner’s Manual carefully before assembling, servicing, or using the equipment.
Owner must comply with all safety guidelines in this manual. It is also the owner’s responsibility to
instruct users on the safe and proper operation of the equipment and to properly display any and
all warning labels and instructional placards. All users should read these labels and placards before
using equipment.
Death or serious injury could occur if the
following safety precautions and instructions are
WARNING
Anchoring Equipment
not followed.
• Owner should not allow equipment to be used until it is properly anchored
as described below.
• To maximize stability and eliminate rocking, tipping, or falling over,
equipment must be anchored to a solid, level surface, utilizing all
anchoring holes provided.
• Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex
recommends .3/8” grade 2 bolts or better. A minimum pull force of
220 lbs/100 kgs is required for each anchor position.
• If leg frames do not contact surface, DO NOT pull down with anchors.
Shim any leg or frame not in contact with surface using at washers.
• Due to the wide variation of ooring on which machines may be anchored
or installed, consult with a qualied and licensed contractor to ensure
proper anchoring and installation.
Facility Safety Precautions
Do not allow anyone, including trainers, to use equipment in a manner other than that shown on the
warning labels and instructional placards located on every machine.
Do not install equipment on an uneven surface. The solid, level surface should not deviate more than
1/8” over a 10’ distance or as dened and required by local building and architectural codes.
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Cybex Owner’s Manual
It is the responsibility of the facility owner/owner of the equipment to ensure that there is appropriate
clearance around each machine to allow for safe use and passage.
In compliance with the ADA (American Disabilities Act) there must be clear floor space of at least
30 by 48 inches and be served by an accessible route for at least one of each type of exercise
equipment. If the clear space is enclosed on three sides (e.g., by walls or the equipment itself), the
clear space must be 36 by 48 inches.
All other machines must have a clear floor space of 23” for all access point on the machine, unless
shown in the Owner’s Manual.
The dimensions stated in the assembly instructions of this manual include the maximum foot print (in
use) dimensions.
All equipment should be used in a supervised, access-controlled area.
Do not allow equipment to be used by children 12 and under. Supervise disabled and children 13 and
older.
The owner should ensure that regular inspection and maintenance checks as detailed in this manual
are performed. Keep a log of all maintenance and repair activities.
Each day before use, the owner should inspect the equipment. If there are any loose or worn
components such as belts, cables, grips, pulleys, or any missing, damaged labels, or placards, the
owner should x any deciencies before they allow the equipment to be used.
Use only Cybex components to maintain and repair the equipment.
Display the Facility Safety Sign so it is visible and prominent.
User Safety Precautions
Owners must instruct users to DO the following:
• Follow all warning labels and instructional placards when using equipment.
• Insert weight pin completely before using selectorized equipment.
• Consult a physician prior to commencing an exercise program. If at any time during exercise you
feel faint, dizzy or experience pain, stop and consult your physician.
• Use a spotter for Free Weight equipment.
Owners must instruct users to NOT DO the following:
• DO NOT pin weights on selectorized equipment in an elevated position or use the machine if
found in this position.
• DO NOT increase weight resistance on equipment by any means other than those provided by
Cybex.
• DO NOT wear loose or dangling clothing or jewelry while using equipment. Stay clear of moving
parts.
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Cybex Owner’s Manual
• DO NOT lean or pull on machine
• DO NOT use machine for support during stretching.
• DO NOT attach resistance straps, ropes or other means to equipment, except those provided by
the manufacturer for intended use on the equipment.
• DO NOT exceed the maximum specied user weight.
• DO NOT use if equipment appears damaged or inoperable upon inspection.
• DO NOT use if guards are missing or damaged.
• DO NOT remove any labeling from equipment.
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Cybex Owner’s Manual
NOTE: See Engineering drawing 4520-362-X
MATERIAL:
EXCEPT AS NOTED
GENERAL
TOLERANCES:
REMOVE ALL BURRS
BREAK SHARP EDGES
.005/.010 R
SURFACE FINISH
DIMENSIONS
IN INCHES
WARNING
SERIOUS INJURY
COULD OCCUR IF
THESE PRECAUTIONS
ARE NOT OBSERVED
2. Read and understand warning labels
and user manual prior to exercising.
Obtain instruction prior to use.
1. Obtain a medical exam prior to
beginning an exercise program.
3. Keep body and clothing free from
and clear of all moving parts.
4. Inspect machine prior to use. DO
NOT use if it appears damaged or
inoperable.
5. DO NOT attempt to fix a broken or
jammed machine. Notify floor staff.
6. Use the machine only for the
intended use. DO NOT modify the
machine.
7. Be sure that the weight pin is
completely inserted. Use only the pin
2.25
12 PT ARIAL FONT
R .25
4 PLACES
INSET .06
WHITE
SAFETY ORANGE PMS 152
BLACK TRIANGLE W/ ORANGE
EXCLAMATION POINT, BLACK LETTERS
23 PT ARIAL BOLD FONT
8.00
8.25 PT ARIAL FONT
WHITE BACKGROUND
BLACK LETTERS
Master Artwork
Warnings and Cautions
Warning decals indicate a potentially hazardous situation that could result in death or serious injury if
the precautions are not observed.
Caution decals indicate a potentially hazardous situation, which, if not avoided, could result in minor
or moderate injury.
The diagram following the decals show where each decal is located.
CAUTION
Personal injury may occur.
Keep away from moving
parts to avoid injury.
4000Y316-4 A
CAUTION
CAUTION
6
Label Placement
Cybex Owner’s Manual
8500-025-X
4605-381-X
4000Y316-X
8500-026-X
4000Y316-X
8500-028-X
8500-026-X
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Cybex Owner’s Manual
Assembly
Machine Specifications
Total Weight and Size: Eagle 11040 Leg Press
Weight Machine Dimensions at Rest Machine Dimensions at Use
1031 lbs 42” W x 68” L x 75” H 42” W x 95” L x 75” H
467.65 kg 106.68 cm W x 172.72 cm L x 190.5 H 106.68 cm W x 241.3 cm L x 190.5 H
The dimensions stated in the installation instructions are the recommended minimum dimensions as
set forth by the manufacturer. The actual area for access and passage shall be the responsibility of
the facility and should take into account any required local codes or regulations.
Tools Required
• 7/32” Allen wrench
• 3/4” Allen wrench
• 9/16” Wrench
• External snap ring pliers
• Phillips screwdriver
• Medium weight automotive engine oil
• Torque Wrench
Assembly Procedure
Two people will be required for this procedure.
Read and understand all instructions thoroughly before assembling this unit. Check all items
carefully. If there is damage, see the Customer Service section of this manual for proper procedure to
return, replace, or reorder parts.
It is the responsibility of the facility owner/owner of the equipment to ensure that there is appropriate
clearance around each machine to allow for safe use and passage.
Verify parts list shown below
Qty Part Number Description Diagram
5 11090-392 Foot pad
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Cybex Owner’s Manual
Qty Part Number Description Diagram
1 12000-560
1 12000-561
Decal, Weight Plate
(30-290)
Decal, Weight Plate
(310-490)
23 4000C101 Weight Stack Plate
Move to desired location
1. Determine if you can move your machine through the required doorway(s).
2. If the machine ts through the doorway(s), move machine to desired location.
3. Attach rubber feet to each foot of the frame.
4. If weight stacks need to be installed follow procedure for installing weight stacks.
5. If the machine does not t through the doorway(s) follow doorway procedures below.
Doorway Instructions
1. Remove each (standard) cone-shaped shipping support using a 3/4” socket or wrench.
2. Make a note of the current belt routings and connections. This will assist you in reinstalling
them properly.
3. Cut shipping tie securing top weight.
4. Remove the ve Phillips screws securing the shield near the cam and remove shield.
Phil Hex
Washer (5)
Shield
5. Rotate cam and disconnect weight stack belt from cam (by loosening the two set screws
onthe belt clamp with a 7/32” Allen wrench.)
Cam
Set
Screws
9
Shield
Cybex Owner’s Manual
6. Locate the belt attached near the adjusting tube.
Belt
Set
Screws
7. Loosen both set screws securing belt.
8. Remove belt from clamp and “unroute” belt so that it can be easily removed from the
machine when pulley shaft is removed.
9. Remove one of the two BHSCS (Button Head Socket Cap Screws) securing the pivot shaft.
BHSCS
Washer
Pivot Shaft
Pulley Shaft
10. Carefully remove pivot shaft and pulley shaft.
CAUTION: Be extremely careful when removing shaft so you do not ruin the threads on
the shaft.
BHSCS
Washer
Pivot Shaft
Pulley Shaft
11. Remove the eight BHSCS securing the two halves of the frame.
Nylon Locknut (8)
BHSCS (qty 8)
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Cybex Owner’s Manual
12. Move each half through the doorway to the desired location.
13. Attach each half together using the eight BHSCS that were removed.
Nylon Locknut (8)
BHSCS (qty 8)
14. Attach pulley shaft using the pivot shaft and BHSCS that were removed.
BHSCS
Washer
Pivot Shaft
Pulley Shaft
15. Properly route and connect belt to belt clamp.
16. Connect the weight stack belt to the belt clamp of cam.
Cam
Set
Screws
Shield
17. Install shield and secure using the ve Phillips head screws.
Install rubber feet
1. Remove each (standard) cone-shaped shipping support using a 3/4” socket or wrench.
2. Cut shipping tie securing top weight.
3. Place rubber feet (supplied with machine) on each foot of the frame.
4. Lift top weight and turn the Increment Weight Adjusting Knob to select 15 lbs (three increment
weights each side.)
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Cybex Owner’s Manual
5. Remove the three Phillips head screws securing the top (back) shroud and carefully remove the
shroud.
Phillips Head
Screw (3)
6. Loosen but do not remove bottom two screws.
Screw (loosen do not remove)
7. Remove the top two screws securing the back shroud.
Screw
8. Slide rear shroud assembly upward and remove.
Install the weight stack
1. Note how the increment weights are installed.
2. With an assistant holding the increment weights, move the adjusting knob to 0 lbs and remove
all six increment weights (three each side.)
3. Using an external snap ring pliers, remove the upper snap ring from one of the guide rods and
carefully lower the guide rod.
Frame
Guide rod
Upper snap ring
Wave washer
Lower snap ring
4. Remove lower snap ring and wave washer from the guide rod. Repeat for the opposite guide
rod.
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Cybex Owner’s Manual
5. Lean guide rods outward, away from machine in order to provide the most room for installing
weight plates.
6. Slide top weight/second plate up and out of machine and carefully set it aside.
7. Wipe guide rods clean over entire length. Lubricate with light coating of medium weight
automotive engine oil.
8. Install each weight plate one at a time. When installing weight plates, position plates so wide
edges of bushing face upward and narrow edges of bushing face downward.
CORRECT
WRONG
NARROW
WIDE bushing
bushing edge
edge faces
upward
9. Slide top weight onto guide rods.
10. Place lower snap ring and wave washer onto guide rod (about 3” from the top end of guide rod.)
11. Raise guide rod up through mounting hole and install the upper snap ring.
12. Lower guide rod and secure lower snap ring. Repeat for the opposite guide rod.
Belt Routing
1. Verify belt is routed through top of pulley bracket and then route end of belt down to the top
weight.
2. Lift top weight and verify that the position of the belt clamp (on the top weight) is aligned
properly with the top pulley bracket (on the machine.)
NOTE: The narrow
bushing edge must
face downward.
Belt
Increment
Weight
Adjusting
Knob
Insert and Set Screws (not
shown) are on this side.
Top Pulley
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Cybex Owner’s Manual
WRONG
CORRECT
3. Slide belt through slot in belt clamp.
4. Verify belt and insert are installed properly.
Correct belt routing Wrong belt routing
Insert
Belt
Stem
Insert
Belt
Stem
5. Pull belt tight and secure belt to clamp with the two set screws. Torque set screws 300-350 in-
lbs.
Belt clamp
insert
Set screws
Belt
Belt clamp
6. Place weight stack pin in each plate to verify proper installation.
7. Without selecting any resistance, lift top weight up and down (simulating normal operation.)
8. Verify that the belt is moving smoothly and is routed straight from the top pulley bracket to the
weight belt clamp.
9. Reinstall the six increment weights that were removed.
Increment
Weights
10. Turn the Increment Weight Adjusting Knob to select 15 lbs.
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Cybex Owner’s Manual
Install back shrouds
1. Place shroud back into position on the two bottom screws.
Screw
2. Install the top two screws securing the back shroud.
Screw
3. Install the three Phillips head screws securing the top (back) shroud.
Phillips Head
Screw (3)
Install weight plate decals
You have the option to use pounds, kilograms or both.
1. Slowly and carefully peel off back side of decal, making sure that the decals remain attached to
the front sticker.
Front
Back
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Cybex Owner’s Manual
1
2
10
11
8
9
7
5
4
12
14
13
15
16
17
18
19
3
6
2. Align holes in decal with appropriate holes in weight stack. Do not allow the adhesive to touch
weight stack at this time.
3. Insert a guide pin through each hole of the template. A guide pin can be anything that ts
through the weight stack hole, such as a weight stack selector pin.
4. Align decal and rub it onto weight plates.
5. Remove front side, leaving decals adhering to weight plates.
Guide Rod
9.0
20
18.0
40
60
36.0
80
45.0
100
54.0
120
Weight Stack
140
160
180
200
220
240
260
280
300
320
340 153.0
360
380
400
63.0
72.0
81.0
90.0
99.0
108.0
117.0
126.0
135.0
144.0
162.0
171.0
180.0
Pounds
Kilograms
IMPORTANT:
It is important that you perform regular inspection and maintenance activities on your equipment.
See the CYBEX Eagle Owner’s Manual for inspection and maintenance activities. If you do not have
a CYBEX Eagle Owner’s Manual or if you have any questions or concerns, call CYBEX Customer
Relations at 888-462-9239.
Securelyanchormachinetotheoor
Cybex strongly recommends to maximize stability, equipment must be secured to a solid level surface.
CAUTION: Cybex is not responsible for the actual anchoring of equipment. Consult with a
professional contractor.
WARNING: Use fasteners having a minimum of 500 lbs. tensile capacity (3/8’’ grade 2 bolts
or better).
WARNING: If legs/frame does not contact surface, DO NOT pull down with anchors. Shim
any leg or frame not in contact with surface using at washers.
Verify proper operation
16
Cybex Owner’s Manual
Exercise
Intended Use
The intended commercial use of this machine is to aid exercise and improve general physical tness.
Instructions
Read and understand all instructions and warnings prior to using this machine in the Safety
section of the Owner’s Manual.
All adjustment points on the machine have yellow handles or knobs.
Set Up
1. Adjust back to desired angle.
2. Adjust foot plate to desired start position of about 90 degrees at the knee.
3. Position feet on foot plate shoulder width apart and toes pointed slightly outward.
Movement
1. Press shoulders and back into back pad by extending legs. NOTE: Do not hyperextend knees.
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Cybex Owner’s Manual
CAUTION: Serious injury can result if precautions are not followed. Use equipment
only as described in placards located on each machine. Failure to use in the
manner depicted can result in injury.
LEG PRESS
START FINISH
Motions Developed
Hip Extension,
Knee Extension
Muscles Used
Quadriceps, Gluteus
Maximus, Hamstrings
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Cybex Owner’s Manual
Maintenance
All preventive maintenance activities must be performed on a regular basis. Performing routine
preventive maintenance actions can aid in providing safe, trouble-free operation of all Cybex
equipment.
Cybex is not responsible for performing regular inspection and maintenance actions for your
machines. Instruct all personnel in equipment inspection and maintenance actions and also in
accident reporting/recording. Cybex representatives are available to answer any questions that you
may have.
Warnings
Read all warnings in this chapter.
WARNING: For maintenance, service and repair:
• Must be performed by trained service personnel only
• Use only Cybex replacement parts.
Observe the following warnings:
WARNING: Equipment hazard.
To avoid serious injury or death replace worn or damaged components immediately
and keep the equipment out of use until repair is completed.
Daily Procedures
When using strong cleaning agents such as rubbing alcohol or bleach, it is advisable to rst test in an
inconspicuous area. Other cleaning agents may contain harsh or unknown solvents and are subject to
formula changes by the product manufacturer without notice. Should you desire to use other cleaning
agents, carefully try them in an inconspicuous area to determine potential damage to the material.
Never use harsh solvents or cleaners which are intended for industrial applications. To clean stained
or soiled areas, a soft white cloth is recommended. Avoid use of paper towels.
Cleaning products may be harmful/irritating to your skin, eyes, etc. Use protective gloves and eye
protection. Do Not inhale or swallow any cleaning product. Protect surrounding area/clothing from
exposure. Use in well ventilated area. Follow all product manufacturer’s warnings. Cybex and its
vendors cannot be held responsible for damage or injuries resulting from the use or misuse of
cleaning products.
19
Clean Upholstery
If Then
Light Soiling
MoreDifcultStains
MoreDifcultStains(AlternativeMethod)
Restoring Luster
Cybex Owner’s Manual
1. Prepare a solution of 10% household
liquid soap and warm water.
2. Apply with a soft damp cloth.
3. If necessary, apply a solution of liquid
cleanser with a soft bristle brush.
4. Dampen a clean soft cloth in water and
wipe residue away.
1. Prepare a solution of 10% household
bleach (sodium hypochlorite) and 90%
water. Dampen a soft white cloth in the
solution.
2. Rub gently on the stained area.
3. Dampen a clean soft cloth in water and
rinse area.
4. If stains are still present, a full strength
household bleach may be used. Allow
bleach to puddle on the affected area
or apply with a bleached-soaked cloth
for approximately 30 minutes. Dampen
a clean soft cloth in water, and rinse
area to remove any remaining bleach
concentration.
1. Dampen a soft white cloth with rubbing
alcohol.
2. Gently rub stained area.
3. Dampen a clean soft cloth in water and
rinse area.
1. Apply a light coat of furniture wax for 30
seconds.
2. Lightly rub area using a clean white cloth.
Clean Frames
Wipe down all frames using a mild solution of warm water and car wash soap. Be sure to dry
thoroughly. AVOID acid or chlorine based cleaners and also cleaners containing abrasives as these
could scratch or damage the equipment.
Clean Chrome
Clean chrome tubes, rst using chrome polish and then using a car wax seal. Neutral cleaners with a
pH between 5.5 and 8.5 are recommended. Be sure to dry thoroughly. AVOID acid or chlorine based
cleaners and also cleaners containing abrasives as these could scratch or damage the equipment.
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Cybex Owner’s Manual
Guidelines for cleaning front panel:
Use clean soft cloths or sponges for application of cleaners and again for washing and rinsing. Follow
up each application with warm water rinse.
• DO NOT use abrasives or high alkaline cleaners.
• DO NOT leave cleaners on for long periods, wash immediately.
• DO NOT apply cleaners in direct sunlight or at elevated temperatures.
• DO NOT use scrapers, squeegees, or razors.
• DO NOT clean with gasoline.
Compatible Cleaners and Detergents:
• Formula 409
• Top Job
• Joy
• Palmolive
• Windex with Ammonia D
To Minimize Fine or Hairline Scratches:
Mild automotive polish applied and removed with a soft clean cloth will help ll scratches.
Suggested Polishes:
• Johnson Paste Wax
• Mirror Glaze #10 Plastic Polish (by Mirror Bright Polish Co.)
• Novus Plastics Polish #1, #2 (By Novus Inc.)
Weekly Procedures
Inspect All Nuts and Bolts
Tighten all loose nuts and bolts as required.
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Cybex Owner’s Manual
WARNING: Equipment hazard.
To avoid serious injury or death replace worn or damaged components immediately
and keep the equipment out of use until repair is completed.
Inspect cables and belts
Inspect all cables and belts for wear or damage and proper tension. When inspecting cables and
belts, run ngers on the cable or belt, paying particular attention to bends in cables and attachment
points. The following conditions may indicate a worn cable:
Cables
Condition of Cable Diagram
A tear or crack in the cable sheath
that exposes the cable
A kink in the cable
A curled sheath
Necking - A stretched cable sheath
22
Belts
Cybex Owner’s Manual
Condition of Belt 3D View 3D or Side View
Peeling of the belt’s skin.
Wave in belt
Belt is necked down (narrow section)
Cracks or splits
One or more strands of kevlar is
hanging out, or if there is a signicant
amount of frayed kevlar.
Replace belt if any
section is over 1/32”
(.03) narrower than the
rest of belt
Examine edge of belt (both sides).
Replace belt if any section is
narrower than the rest.
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Cybex Owner’s Manual
CAUTION: Worn handles
• Do not use handles if less then 1/8” of material remains on edge.
• Replace all worn handles immediately.
Inspect bars and handles for wear, paying particular attention to tab area connection points.
Replace bar if less
than 1/8” of material
remains to the edge.
Attachment
Hole
Inspection Action
Inspect bars and handles for wear, paying
particular attention to tab area connection points.
Inspect snap links for proper latching (indicates
wear).
Inspect all labeling for readability, including
instructional placards, warning and caution
decals.
Inspect all weight stacks for proper alignment
and operation.
Inspect guide rods for lubrication.
Yearly Procedures
Replace all cables and belts annually
Replace all worn handles immediately.
Replace all loose or worn grips immediately.
Replace all worn labeling immediately.
Correct all improper alignment and operation
issues immediately.
Wipe Weight Stack Guide Rods clean over entire
length. Lubricate with a light coat of medium
weight automotive engine oil.
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Cybex Owner’s Manual
Cable Adjustment
Tools Required
9/16” Wrench (2)
Four types of cable tension adjustment are used on Cybex Strength Systems:
Cable
Adjustment
Jam Nut
Adjustment
Rod End
Adjustment
Description Diagram
This type of adjustment uses a jam
nut and a tension adjustment nut at
the cable cam end as the primary
adjustment. The other end of the
cable usually contains a roll pin
adjustment.
This type of adjustment uses a
socket head cap screw (SHCS)
securing a cable rod end bearing to
the machine. Primary adjustment
is by turning the rod end bearing.
The other end of the cable usually
contains a roll pin cable adjustment.
Jam
Cable
End
SHCS
Nut
Tension
Adjustment
Nut
Jam Nut
Cable Rod End
Bearing
Nylon
Locknut
Roll Pin
Adjustment
Cam End
Adjustment
This type of adjustment uses a roll
pin and series of holes in the weight
stack top weight connector.
This type of adjustment uses an
adjustment bolt on the pulley
bracket. Loosen nut and rotate cam
bolt to adjust cable.
25
Roll
Pin
Nut
Top Weight
Connector
Cam Bolt
Adjustment
Cybex Owner’s Manual
Belt Adjustment
Tools Required
• 7/32” Wrench
• Torque wrench (lbs-in)
Belt Adjustment Action
1. Using a 7/32” Allen wrench loose set screws.
2. Pull belt tight.
3. Secure belt in place with set screws.
Loose Belt
4. Torque set screws to 300-350 lb-in.
5. Verify that the belt is moving smoothly and is routed straight from
the top pulley bracket to the to weight belt clamp
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Cybex Owner’s Manual
Customer Service
Product Registration
To register product do the following:
1. Visit www.cybexintl.com.
2. Locate Product Registration in the Support section.
3. Fill out form completely.
4. Click the Submit button to register product.
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard
Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or
fax 508-533-5183. Email address internationaltechhelp@cybexintl.com
Find information on the web at www.cybexintl.com.
To contact us online go to www.cybexintl.com.
Ordering Parts
To order parts online go to www.cybexintl.com.
To speak with a customer service representative, call 888-462-9239 (for customers living within the
USA) or 508-533-4300 (for customers outside the USA).
The following information located on the serial number decal will assist our Cybex representatives in
serving you.
• Unit Serial Number, Product Name and Model Number
• Part Description and Part Number if you have it. All parts can be found on the web at
www.cybexintl.com
• Shipping Address
• Contact Name
• Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not
required. You may also fax orders to 508-533-5183.
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Cybex Owner’s Manual
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement,
repair or credit. The system assures that returned materials are properly handled and analyzed.
Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Please contact Cybex Customer Service for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the
item you wish to return. Provide the model and serial number of your Cybex equipment.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send
you an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside
of the package that contains the item(s) to be returned. Include the description of the problem, the
serial number of the equipment and the name and address of the owner in the package along with the
part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD
will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must
be noted on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers
refusal to honor your damage claim. The carrier will provide you with the required forms for ling such
claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported
to the carrier as soon as possible. Upon discovery of the damage, a written or phone request to
the carrier asking them to perform an inspection of the materials must be made within ten days of
the delivery date. Keep all shipping containers and packing materials as they will be needed in the
inspection process. The carrier will provide you with an inspection report and the necessary forms for
ling a concealed damage claim. Concealed damage claim is the carrier’s responsibility.
28
10 Trotter Drive Medway, MA 02053 • 508-533-4300 • FAX 508-533-5183
www.cybexintl.com
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